technical-support

[spice mirage]

hello everyone. can you show me your mic filters on streamlabs, please? 😄

[desert briar]

Why have I got 50 ping when streaming

How to fix?

[dense dome]

My activity feed isn't updating, and my alerts don't show up on screen. Can anyone please help? You may DM me if necessary.

[neon crow]

Sorry to hear that you’re having trouble! Can I have you try following the steps here before we further troubleshoot? #known-issues message

[neon crow]

When you say you have 50 ping, can you elaborate on what the issue is?

[desert briar]

I’m streaming fn and it’s gonna to 50 ping I’m normally on 3

[neon crow]

The most important filter I can suggest is a limiter or a compressor. The limiter makes sure your audio doesn’t go above a certain decibel level. A compressor basically lowers the volume of your audio once it reaches a decibel threshold and pushes it back down so you don’t blow out eardrums. You can set additional gain on a compressor to bring the levels back up to reasonable levels as well

[dense dome]

I'm live at the moment, so this isn't possible. Plus, I can't follow from an account that hasn't followed me. I don't know how to do that.

[gritty isle]

Our steps to resolve this do need for you not to be live. Come back after you end your stream. A Volunteer might be able to follow after that as a test.

[dense dome]

Thank you 🙂 I will keep this tab open and come right back here once my stream is over. Do I just ask for help again?

[gritty isle]

Yes, just post again but don’t specifically tag anyone.

[dense dome]

You got it! 🤜🤛

[gritty isle]

Have a good rest of your stream!

[neon crow]

If you experience high ping / latency issues when you are streaming, try enabling the Low Latency mode option in Settings > Advanced to reduce how often Streamlabs Desktop outputs data to the network. This comes at the risk of increased frame drops if the connection to the streaming server is poor.

Let’s start here and see if it improves.

[heady anchor]

Good Time Zones! I'm also having fun with my notifications as of last night. I reset my accounts and their connections last night but didn't get anywhere. I also attempted a full new install of the latest desktop version this morning just to make sure it was up to date. I've tried both times to test the alert box with new accounts that hadn't followed, but no dice. Are there any other steps I should try taking beyond those listed here in the known-issues post?

[inland sparrow]

Anyone know what is going on with the Merch? Worked yesterday updating and now all the clothes I worked on are discontinued. Is there only the one option for clothing brand now?

[faint remnant]

Hello, if we take the pro version for the year, are the Overlays modifiable to put the texts in French?

[verbal juniper]

Can someone explain and answer my question

[wispy latch]

@inland sparrow You can find more information about this in the #known-issues channel. Sorry for the inconvenience.

[shrewd finch]

Verification is an automatic process, it does not happen manually and doesn't give you verification upon purchasing Ultra

Check out the below for more information

[wispy latch]

{1} fix FAQ's About Tips thru Streamlabs
Credit Card Tips:

• Tips take 2-3 days before they will be in the available balance.
• Withdraws take 3-5 days before the funds will show in your bank.
  Credit Card FAQ's: https://streamlabs.com/content-hub/post/setting-up-credit-card-donations

PayPal Tips:

• Tips are sent directly to your PayPal account, we never touch them.
• E-Checks take time to clear on PayPal's end, before showing on our end.
  PayPal Tips FAQ Page: https://streamlabs.com/content-hub/post/legacy-paypal-donation-setup

You can Setup your Tips Settings at: https://streamlabs.com/dashboard/donationsettings
Info about Credit Card & Unitpay Verification: https://streamlabs.com/content-hub/post/verification-for-tipsdonations-via-credit-card

[shrewd finch]

Overlays from Streamlabs Ultra and overlays in general would have to be designed in the specific language. If the overlay doesn't have the option of French or other languages it's because the designer of the overlay didn't do so. Some overlays will have it, others won't unfortunately.

[cosmic stump]

I'm using Streamlabs Desktop Chatbot and for some reason for the last few streams viewers are not ranking up anymore despite gaining enough points/currency for that rank. Any solution to this problem? Thank you

[desert briar]

So... the link to my store takes you to the store but shows no merch. Is this a current bug or something?

[cursive tusk]

Hi, I am having problems again with no detecting followers on Events of Labs so I not receive the alert. I tried logging out, removing the Labs on Twitch and log in again but same. Can you help me? Thanks 🙂

[wispy latch]

@desert briar You can find more information about this in the #known-issues channel. Sorry for the inconvenience.

{1} Need Help?
#known-issues is a great place to check out to see if it's an issue the team is currently working on
Check out our #1057658928365842512 to find guides on how to solve your problem
Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
#community-support-old for help from the community
Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[fierce quarry]

is there anybody that could help me fix my stream labs

[exotic geode]

Hey guys,
I recently started streaming again. I’ve been trying to figure out my scenario regarding a high-quality stream in 1080p 60fps(6000bit) but have noticed the encoders for some reason it’s not working too well so I’ve dropped down to 720p 60fps (4500bit). I’m just wondering what you guys suggestions are because even there (720) I’m getting some dropped frames.

I stream via YouTube login and on a 3070 GeForce, an i7 11 700K Intel processor with 32 GB of RAM gaming at 1440.
It should be enough to maintain the games fames high and run a high quality stream. But what do I know haha any suggestions??

[unkempt yew]

My Merch link is down

[cold valve]

Hii ! I wonder how to show my !commands so all my viewers can see the commands in chat on twitch ... when I write it nothing shows up , is there a setting I'm missing?

[proper totem]

Please refer to #known-issues message -- Our Merch provider is experiencing an issue at the moment.

[river sandal]

But you can't fix your Youtube Chat widget

[shrewd finch]

Please do not tag Streamlabs as that's not a tag that works, nor everyone or here.

[river sandal]

What about YouTube widget chat ?

[shrewd finch]

We've mentioned to you in prior conversations it's a Youtube API issue, they are rate limiting us preventing chats from coming in through real time always.

[heavy pendant]

yo guys, I don't quite know how this works but I'm trying to get a game on stream and its not showing whatever game im playing, its just a black screen. if you can help then much appreciated, thank you.

[cold valve]

Can someone answer about my issue pls? I have removed another cloudbot from my stream to use streamlabs but when I type !commands nothing shows up , where can I find it?

[cold valve]

It happened to me before, and I fixed by running streamlabs as admin .

[heavy pendant]

what do you mean? can you tell me how to get admin

[coral yarrow]

Anyone

[cold valve]

rightclick on the program in your desktop - run as administrator . I hope it helps

[heavy pendant]

thank you so much

[cold valve]

no problem 🙂

[random basin]

Hi Angelina, please post your issue on the #vip-support and a member of the team will assist you as soon as possible.

[random basin]

Hi Ethan! Please have a look into the #known-issues and follow the instructions on the post about "Twitch Follower Alerts and Follower Recent Events not showing".

It should fix your problem, if not please get back to us so we can investigate futher.

[junior elbow]

Hi, I’m new to streaming but has anyone received this notification before?

[grizzled shadow]

Me and you both came on here at the same time for the same thing lmao

[junior elbow]

@grizzled shadow 😂😂😂 glad I’m not the only one . I don’t have ultra so i wonder if that’s the problem

[neon crow]

https://streamlabs.com/content-hub/post/how-to-get-started-using-streamlabs-console

Try this ^^

@grizzled shadow this as well ^^

[grizzled shadow]

I was thinking the same thing

[grizzled shadow]

Okay thanks

[junior elbow]

@neon crow i tried that lol

@neon crow do i need ultra?

[neon crow]

Oh! It’s because it’s an Ultra feature I believe!

[junior elbow]

Okay gotcha. I just wanted to make sure before i bought it and it still didn’t work 😂

[neon crow]

I literally started helping Monday so I’m 100% new to everything 🙂

I forget the important stuff 🙂

[junior elbow]

Oh no problem i appreciate your quick feedback.

[neon crow]

Glad I can help!

[junior elbow]

I’ll let you know if it works

[stuck dagger]

hello i have a problem with streamlabs and my stream no sound in my vod

i dont start my stream

[pearl fiber]

Does anyone know if I can use Sound Alerts while streaming on Streamlabs Mobile? Will putting the URL in the "Add Custom Item" option under "Layers" cause my Sound Alerts (from Sound Alerts . com) to play correctly?

[proper totem]

feel free to reach out in #ultra-support and a Streamlabs team member will be happy to assist

[dense dome]

My activity feed isn't updating, and my alerts don't show up on screen. Can anyone please help?

[dense dome]

Me! So annoying. I'm hoping I can get it fixed soon, and easily 🤞

[neon crow]

Please check here and follow the steps to try to resolve your alerts. #known-issues message

[dense dome]

I read the steps, but I don't know how to follow from a channel that hasn't followed me. I don't know what that means or what steps are involved.

[neon crow]

If you are able to add an overlay widget via third-party URL and it doesn’t require a streamlabs desktop plug-in/app it should work.

[neon crow]

Have you done the steps to resolve the issue?

[dense dome]

Not yet. I'm worried I'll need to follow from a channel that hasn't followed me, and I don't know how to do that. Do I create a new account with a different email address?

[pearl fiber]

Does anyone know if I can use Sound Alerts while streaming on Streamlabs Mobile? Will putting the URL in the "Add Custom Item" option under "Layers" cause my Sound Alerts (from Sound Alerts . com) to play correctly?

[neon crow]

You have to do the preliminary steps before it can be tested. Please don’t worry about the follow from a different account as that can be tested once the other steps have been completed.

[dense dome]

Could you follow me (and then unfollow if you wish), once the other steps have been completed?

[neon crow]

Let me know once you have done it

[dense dome]

The steps say to log into Streamlabs Desktop. Does that mean the app I use to broadcast?

[neon crow]

Yes. I also noticed the bot says “StreamElements” and not the StreamLabs bot

[dense dome]

I don’t understand. Do I also disconnect the Streamelements bot from my Twitch?

[neon crow]

Are you using both bots?

[frozen loom]

I was wondering if i could get an update on my ticket? or if theres any news as to why im having issues

[dense dome]

I think so. They were both connected to my Twitch, but now just Streamelements bot remains connected.

[runic fox]

hello i need help

[dense dome]

Should I disconnect Streamelements bot also?

[runic fox]

how do i add images to my media gallery, i add any pics and vids but its doesnt show up after saying uploading image

[neon crow]

Not sure. I’m on mobile so idk how much more assistance I can do at the moment. I’ll ask if someone can take over who can peek at it.

[dense dome]

I’ll worry about just the Streamlabs bot for now. Can you still follow me after I’ve done all the other steps?

[runic fox]

how do i add images to my media gallery, i add any pics and vids but its doesnt show up after saying uploading image

[dense dome]

O.k. I’ve gone as far as opening my alert box via web brow, and I’ve kept the page open for over one minute, but it’s just a large green screen. Is that what I should see?

I see you followed me, but before I did all the steps. Could you try unfollowing then following again?

[runic fox]

how do i add images to my media gallery, i add any pics and vids but its doesnt show up after saying uploading image

[gritty isle]

@runic fox Please don’t keep repeating your post. When someone is free they will assist you.

[runic fox]

its frustrating me

im tryna add images or vids to my media gallery, says uploading "uploads" but doesnt show or take up space

[dense dome]

FORGIVE THE CAPS, BUT IT FLIPPIN’ WORKED!!! Thank you very very much for your help today 😊🥰👍🤜🤛

[runic fox]

i also go onto alert box select raid come off and its unselected itself

[dense dome]

It’s almost too good to be true. I wish you could try following me one more time 😄

[dense dome]

Thank you once again, my awesomazing friend! Have yourself a really sweet rest of your day! Bless you, take care, and enjoy life!

[pearl fiber]

Anyone else not having Follower alerts show or play when live on Mobile?

[tight arrow]

@gritty isle it still doesnt work

[paper willow]

Hey I need some help on my output, my viewers mentioned it looks tall stretched. My current screen (main is a 3440x1920) but my output has been set to so many things its currently set to 1920x1080 what ratio do I need to set it to to make it clean like my own screen?

[austere stag]

This was exactly my issue, i was trying to use my ultrawide resolution which is still 1080 but its 2560x1080

[neon crow]

@paper willow @austere stag so the issue with an ultra widescreen monitor is that the aspect ratio is not 16:9 which is a standard 1080p/4K/720p regular widescreen. The standard canvas and output for streaming software is a standard 16:9 widescreen aspect ratio, and streaming platforms don’t support ultrawide aspect ratios. The best you can do is either crop the sides or leave the black bars as they will not go away unless using a standard 16:9 widescreen display.

[paper willow]

Oh! @neon crow how can I go about changing this so that it goes to a correct aspect ratio? Apologies as I'm new to changing the aspect ratios and such. I know that i need to go into settings > video but what do I need to set my Base (canvas) resolution, and my Output (scaled) resolution and anything inside that area to

[young pollen]

Sorry if this has been asked before. I'm assuming it has, but that's the nature of a Discord I guess hahaha!

Question So I'm trying to figure out if there's a way to fade audio during a scene transition. I have the visual sources fading in between, but the audio abruptly stops once the fade is incomplete. Is there a way to do this that I haven't seen? I'm using Streamlabs Desktop 1.12.3 in case that matters.

[neon crow]

If you’re capturing an ultrawide monitor there is no way to do this.

Best option would be to crop, but you’re going to miss 1/3 of the game at the edges of each side of the screen….

[candid chasm]

مرحبا يا شباب هل تواجهون مشكلة في خانة الاليرت بوكس والاصوات ورسائل الفييد باك بالops ?

Hello guys, do you have a problem with the alert box, voices, and feed back messages in the ops box?

[tight arrow]

just ignore the spanish chat and anything else in the video lol

theres another 1.6gb one without skipped frames but its too big

[slow void]

How do you get silver, gold etc roles

[gritty isle]

Thanks. I’ll take a look when I get back in from walking the dog.

[tight arrow]

ye dont look at that one actually ima send another thru dropbox

[gritty isle]

Join the Streamlabs All Stars program.

[young pollen]

Just wanna bump this so it doesn't get lost. Anyone have any idea on this? Not using a stinger, just transition with a normal fade between scenes

[gritty isle]

Send me the link via DM please. Don’t publicly post it here.

[runic fox]

can some1 help me pls ive been ignored

[timber yarrow]

It didn't work, any idea why it could be?

[gritty isle]

Are you uploading from inside Streamlabs Desktop or the Streamlabs web site?

[runic fox]

inside streamlabs

[gritty isle]

Read the following information from the bot. If the file you’re uploading fits those guidelines, then instead upload from the Streamlabs website as sometimes the upload from within SLD is more strict.

[wispy latch]

{1}```md

Alert customization guidelines

< Image files >

• 200 kb to 45 mb
• MP4, GIF, JPEG, PNG, or WEBM format

< sound files >

• 200 kb to 45 mb maximum
• MP3, OGG, or WAV format

Note: certain audio files are not read easily by different mobile devices. WAV format is recommended

If you are uploading those through Streamlabs Desktop and it fits those requirements but still does not upload, please try to upload it on <https://streamlabs.com/dashboard#/alertbox>.

[gritty isle]

Access your Alert Box here: https://streamlabs.com/dashboard#/alertbox

[timber yarrow]

Does anyone know why the credits don't work for me, I already tried to unlink and link but neither followers nor subs nor anything appear

[gritty isle]

If you upload with the web site, please ensure that your quit Streamlabs Desktop or at least have the properties for the Alert Box not open.

[runic fox]

theres nothing there to upload images to the media

[gritty isle]

Click the alert type you are working with then go down to the image or sound field and you can access either gallery there.

[runic fox]

all i have

[gritty isle]

What platform is that?

[candid chasm]

Hello guys, do you have a problem with the alert box, voices, and feed back messages in the ops box?

[gritty isle]

Follow the steps in this post and see if that resolves your issue: <#known-issues message>

[runic fox]

its still not working

[pine radish]

Merch stores are showing a lot of discontinued items

Status: 🔍 INVESTIGATING 🔍 I’m confused what does this mean

[gritty isle]

Did you check the format of the file?

[runic fox]

look taking up space and not there

yes its webm file

[gritty isle]

It means we are aware of the issue and it’s being investigated.

[pine radish]

But I’m confused on what the issue is

[runic fox]

they dont know the issue thats why its being investigated

[gritty isle]

Logout of the web site then clear the cache you web browser, restart the web browser, and try again.

[gritty isle]

Is it larger than 200kb but less than 45mb in size?

[runic fox]

yes 900kb

[gritty isle]

There’s not a known issue with TTS if that’s what you’re asking. Can you elaborate on what it is that your experiencing?

[tight arrow]

@gritty isle check message requests

[gritty isle]

Dog is not ready to go inside quite yet so I’ll look in a bit.

[tight arrow]

alr

[bold spruce]

is streamlabs having issues atm? asking for fellow streamer

[gritty isle]

Can you be more specific? We aware of an issue affecting the merch store.

[bold spruce]

sorry! he reset a few things and it is now working thank you for quick response though!

[gritty isle]

[candid chasm]

no my proplem is some people just follows me but ther names not seen here even the alert not shown on is that a general problem

[gritty isle]

That was a issue that was resolved last week. If you’re are still not getting Follow alerts, then please follow the steps in this post: <#known-issues message>

Note that this will not go back and capture events that were missed.

@runic fox Did the webm file upload successfully?

[paper willow]

This stinks! So there is no proper way to actually size it. So those of us who have ultra wides cannot ever fix this?

[wispy latch]

{1} ```md

How to remove Black Bars from your stream

• In Windows Display Settings, you would need to make sure you have a 16:9 monitor resolution (Typically 1920x1080)
• In the game you're playing, you would want the render resolution to be 16:9 as well. (Basically matching info from above)
• In Streamlabs Desktop > Settings > Video > Base Resolution, that would also need to be 16:9 resolution (Same as above)

If any of those things are not being done, then your stream is not going to be true 16:9 and your game will have black bars.

• You can select the capture source in your sources list > right click it > transform > fit/stretch to screen, should help```

[cursive tusk]

Hi, I have same problem and if I do the steps fixes but two o three new follows later the bug appears again. Any other solution?

[runic fox]

ty it worked @gritty isle but now i cant log in on the internet, it comes up with error code 500

[gritty isle]

Wait a bit and try again.

[runic fox]

ok ty

[gritty isle]

We can try something else. You would need to be offline during this process. Are you currently live? Alps o just sat down to dinner. Will you be available in a bit?

[cursive tusk]

I am offline, I have streamed today so I will be off in twitch until tomorrow

[gritty isle]

Thanks. May I ping you in bit once o have finished dinner?

[cursive tusk]

I am from Spain (1:36am), I had dinner 3 hour ago. You can ping me when you need 🙂

[gritty isle]

Okay thanks. Please log out in Streamlabs Desktop and quit it. Also log out of the Streamlabs web site. Also please let me know your Twitch channel name.

[cursive tusk]

Done on SLabs Website and SLabs Desktop. My Twitch name is HolaSpidy (like on Discord) ^^

[gritty isle]

Okay your alert box has been reset in the back end. Feel free to log back in to the web site and/or SLD.

[cursive tusk]

Thank you! Tomorrow I will test if all is okay when I stream 🤗

[gritty isle]

You’re welcome!

[runic fox]

it still wont let me ion

in

[onyx parrot]

Why would they get rid of support tickets?!?

Nobody wants to wait for a dumbass email when the problem exists now

[runic fox]

yh

i can even sign in online keep getting error code 500

[molten bluff]

Hey Yall! Does anyone here use Streamlabs OBS with a Rodecaster Pro II?

[gritty isle]

Do you have physical access to your cable modem?

[brave bronze]

How do I add the streamlabs chat bot?

[gritty isle]

Streamlabs Chatbot is available for Windows PC only and works only with Twitch and YouTube. You can download Chatbot and access the documentation here https://streamlabs.com/desktop-chatbot

[mossy urchin]

Hey guys! I am setting up for st Jude play live. For the first time ever I want to do a specific alert for a specific dollar amount.

I want to use my audio file and not one of the streamlabs basic ones.

My file is an m4a what type of file does it have to be? Thank you for any help!

[wispy latch]

@mossy urchin```md

Alert customization guidelines

< Image files >

• 200 kb to 45 mb
• MP4, GIF, JPEG, PNG, or WEBM format

< sound files >

• 200 kb to 45 mb maximum
• MP3, OGG, or WAV format

Note: certain audio files are not read easily by different mobile devices. WAV format is recommended

If you are uploading those through Streamlabs Desktop and it fits those requirements but still does not upload, please try to upload it on <https://streamlabs.com/dashboard#/alertbox>.

[mossy urchin]

Thank you bot 🤖 ❤️ you are the best!

[gritty isle]

Bleep Bleep Boop Broop! Kevin says, “You’re welcome!”

[small osprey]

Any ideas on why my stream on twitch is randomly disconnecting? But showing live on stream labs? I have good connection

[spice yew]

Is there a better way to get support for an over charge on my ultra sub other than going thru the request ticket system? 3 weeks and still no contact back from anyone to help me.

[gritty isle]

We cannot assist with payment issues in discord due to privacy and security of your personal information. I would go ahead and submit new ticket.

[wispy latch]

@spice yew If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[sonic hazel]

why does my browser keep opening up a tab to log into streamlabs and how do i stop it

guys please help it opens one tab a minute

its so annoying

[amber trench]

Is the chat box working for YouTube yet?

[pliant oyster]

Hi there, I am having an issue with SLOBS where my mini feed is not updating and didn't update with my new followers I gained tonight nor did the notification go off for them following (both visual and audio) at all. I was wondering what I could do to remedy this situation.

I have already checked my alert label to make sure everything is set up correctly, I logged out and in of Twitch and SLOBS I reset my cache, I made a new alert label.

If anyone could lend a hand that would be fantastic.

[main bear]

So I tried at my brothers house I cant log into streamlabs at all!

[carmine crescent]

yo can someone call me real quick and help me set up twitch soundtrack again

on a new pc and completely forgot how to set it up and i remember it being a big hassle for me originally X_X

[limpid blaze]

Yo how to fix mini feed not updating

[graceful nexus]

:dynoSuccess: Locked 10/10 channels

[wispy latch]

Kevin has taken the support hobbits to Isengard

The journey to, the gathering, and the journey back should allow us to arrive back to Discord in ~1 hour. Sometimes the trek can be perilous, so please allow some leniency!

[graceful nexus]

Unlocked 10/10 channels

[rain plover]

I'm trying to modify my alert box but somehow when I try the widget any modify I made doesn't work
I have my message template like that

Bu when I try the alert it shows up like before

How do I fix this?

[polar tundra]

How to fix not getting any sound from desktop coming into the system i have tried switching the sound device but that doesn't work for me. What to do?

[proper hearth]

hey guys i try to link paypal personal account to streamlabs account but i keep getting this error
i contact with support team and 5 days passed and they didn't respond

if anyone got idea how to solve this im gonna really appreciate that

[cursive tusk]

Check please on the Variations settings if you have a variation like the alert you have seen that is causing these. If not, please clear cache of the Alert box source on your SLabs Desktop / OBS Studio 🙂

[rain plover]

How do I clear the cache?

[rain plover]

Even on the link widget streamlabs provides me it changes nothing, not only in OBS Studio

[tribal meadow]

Whats the latest version of StreamLabs?

[rain plover]

Isn't there a way to reset all the alert box settings seeing if that works?

[cursive tusk]

You have a variation so it is possible that on that variation is the previous text/settings you are watching. If you only use one setting, you can delete the variation and all will working good 👍

[rain plover]

oh it worked

thankssssssssssssssssssss <3\

[dull rune]

cloudbot can do !clip can't it?

actually i figured out what to do there, but the custom commands are still being said by Streamlabs and not my custom name

[woven yew]

whenever i try start a stream on mobile usign a scren capture it immediatly ends the stream and says that screen capture permissions were revoked

[dull rune]

aaaaand it fixed it self, ¯_(ツ)_/¯

[cursive tusk]

You’re welcome. I am happy that you have fixed 🙂

[soft fern]

[lean aspen]

can someone help with a file issue?

when i try to add an image source in streamlabs and open my files, the files i want to add don’t show up, i go to the folder it’s supposed to be in but it says there’s nothing there, but when i go to my own files app and do the same steps, it shows up. how do i fix this? i googled it and couldn’t find anything

Thx

[dreamy hornet]

Hey there! I recently became affiliate on Twitch (yay!) and I've had my first sub offline - I saw message in chat that someone subbed, but got nothing in my mini-feed. The stream labels also didn't capture the subber unfortunately and thus I am confused. I checked my filters and everything else - everything is in order. I just feel little stupid going live and not having my first sub's name on the label and thus I am here, perhaps someone has come across this? :/

[gritty isle]

Did you extract them from the compressed folder?

[lean aspen]

i tried extracting them but it still didn’t do anything

[gritty isle]

Congratulations on getting Affiliate! To resolve this follow the instructions from the bot below. Just follow the section for Twitch. Please be sure log where it says to log out.

[wispy latch]

{1} We would suggest logging out of Streamlabs and all Streamlabs software that you may be using.
Then please follow this guide to disconnect your streaming service from Streamlabs: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account Once you have done this, please log in again.

[gritty isle]

So you have extracted the files from the compressed folder and when you navigate to the folder in the File Dialog in Streamlabs Desktop, they files are not there?

[dreamy hornet]

Thanks! Did just all of that, still nothing in my mini-feed. Followed everything in the guide.

[gritty isle]

It won’t recover the sub that was missed. You’ll have to wait for a new event.

[dreamy hornet]

Oh, okay! Any chance we can test that?

[gritty isle]

I could follow but not sub since subs cost me $. Let me see if I have a prime sub again. Gimme a few minutes.

[dreamy hornet]

Oh absolutely no need for a sub, follow event should be good enough, no? You can unfollow afterwards.

[formal brook]

does anyone know how to make game capture work? I had it working a few days ago now it stopped working

[gritty isle]

What's the link to your Twitch channel? I don't see it on your Discord profile.

[dreamy hornet]

Oh right.
twitch.tv/albusq

[gritty isle]

Thanks! You got Streamlabs Desktop open and in the scene with the Alert Box? You don't need to be live.

[dreamy hornet]

Yeah.

[gritty isle]

Did you see the follow?

[dreamy hornet]

Yup

[gritty isle]

Did you see the Prime Sub?

[dreamy hornet]

That showed up, yeah!

[gritty isle]

And its in your Mini Feed?

[dreamy hornet]

Yeah 🙂 Thanks! Sad to see that my first sub had to disappear like that ;P

[heady anchor]

Hey all, I've run the known issues post for my alert box twice now. Still no dice - is any one around who can suggest additional steps? I'm not getting any notifications from follows to subs to bits or raids. My testing of the widget will show up as expected but the minifeed and recent on my streamlabs dashboard isn't updating at all.

[gritty isle]

Sorry about that. This happens as Affiliate sends more data than the regular API. So refreshing the connection solves that.

[rigid python]

I'm curious about the new Kick platform. I'm currently setting up overlays but I cannot find a way to set up widgets or alerts on streamlabs. I'm using OBS Studio to stream with. But there is no way to log into streamlabs with Kick like Twitch and YouTube. Does Streamlabs not accept Kick and will they in the future?

[gritty isle]

This was an issue last week that was resolved. Please follow the steps in this post <#known-issues message>

Note this procedure will not go back and capture events that were missed. You'll have to wait for a new follow.

[lean aspen]

yeah They’re not there

[gritty isle]

Are the extracted files in the Downloads folder? If so, sometimes Windows can be picky about allowing access to files in the Downloads because it wants to prevent bad things from happening. I would create a folder on the top of your C drive, say a folder called Streaming Assets and copy the files there then try and add them from that location.

[wispy latch]

At this time, Streamlabs doesn't have an estimation of when we'll have native broadcasting to Kick.com. In the mean time, you can stream to Kick via Custom Ingest, here's a guide to get your started:

https://streamlabs.com/content-hub/post/how-to-stream-new-platform-custom-ingest

[hallow sorrel]

Is anyone having issues streaming via Streamlabs today (bitrate/Disconnection) Just checking before I yell at my ISP though my net seems to be fine >.>

[gritty isle]

No known issue with that that I'm aware of at this time.

Try running a bunch of speed tests and make sure your upload speed is consistent and isn't fluctuating.

[hallow sorrel]

Thank you Rufus! I will go speak with my ISP then ^^ I did several and they were all stable but I will bonk them anyway XD

[gritty isle]

Good luck! Are you trying to go live on Twitch?

[heady anchor]

I've literally run this set of steps yesterday and used a new account to follow no success. Uninstalled and reinstalled to ensure I had the newest desktop version, Also didn't work. Then I repeated the steps in the post again a second time with a second new throwaway account - also no success. Twitch recognizes the follow went through but streamlabs says I haven't seen any of my followers in the last three days.

[hallow sorrel]

Yeah, It's been goofy since last night. I go live then it drops after a bit.

[gritty isle]

Okay, we will have to reset your alert box in the back end. You need to not be live when we perform this. Are you currently live?

[heady anchor]

Negative. I've been offline since I noticed the issue

[gritty isle]

Thanks for confirming. If your ISP can't find any issues, follow the instructions from the bot in the next post. It could be the Twitch ingest your connected to is having issues.

[wispy latch]

{1}
Please run this twitch test tool to find out the best server (https://r1ch.net/projects/twitchtest). Be sure to run the test for either Medium or Long, as short won't give you the most accurate results and be sure to select your region from the listed options (if the regions are not applicable to you, please select 5-6 servers that are near you). You're looking for at least a quality of 84.
Once you've found a good server go to Settings > Stream > Stream to custom ingest and you can manually select your server.

[hallow sorrel]

Thank you aain Rufus ^_^ Sure means alot to get fast support

[gritty isle]

Thanks for confirming that. What's your channel name on Twitch?

[heady anchor]

TheLostVoyager

[gritty isle]

You're welcome.

[gritty isle]

Okay, to prepare, I need you to log out of Streamlabs Desktop and quit it. Also log out of the Streamlabs web site and quit all instances of your web browser.

[heady anchor]

Streamlabs is fully shut down and all my browser instances are closed

[abstract plaza]

Are you knowledgeable about Streamlabs products? Do you like being rewarded while helping others? Apply to be a part of the Streamlabs Support Volunteer Program! BONUS POINTS FOR GERMAN 🇩🇪

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in #announcements:
#announcements message

[gritty isle]

Okay, thanks! I requested the reset. I'll ping you once its done; the staff are sometimes busy so it might take a bit.

[hallow sorrel]

Well, ISP can't find anything but all my Twitch Tests failed so that is indeed the issue ^^ Twitch just hates me today hehe

[gritty isle]

Ouch. Sorry about that.

[hallow sorrel]

No worries! Thanks again 🙂

[tribal meadow]

Whats the latest version of StreamLabs?

[gritty isle]

1.12.5

[tribal meadow]

Okay thanks

[gritty isle]

Your welcome!

[hollow badge]

How do I make it so desktop audio and game audio gets recorded? I would like to make it so my streams have game audio as well as desktop audio so I can have background music.

[gritty isle]

In Streamlabs Desktop, go to Settings -> Audio and set the Desktop Audio device to the same device you use in Windows.

And I’ve been up for a bit and the dog needs a walk food and I gotta hit the shower.

[wispy latch]

{1} Need Help?
#known-issues is a great place to check out to see if it's an issue the team is currently working on
Check out our #1057658928365842512 to find guides on how to solve your problem
Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
#community-support-old for help from the community
Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[flat hound]

Im having a weirdly specific issue. whenever I update my graphic drivers i cant edir my video capture properties because it just loads infinitely until i roll back to a specific driver version

[gritty isle]

Reset complete. Please log in first at the web site and go to the Live Actions tab on the Dashboard there, scroll to the bottom and click the button to reload widgets. Then launch Streamlabs desktop and log back in. I’ll follow once I get out of the shower as a test. @heady anchor

[heady anchor]

I've followed these instructions. I'll leave the desktop up on my second monitor so no worries and enjoy the shower!

[hallow sorrel]

Changed my ingest via Streamlabs and all good now ^_^

[gritty isle]

Yay!!!

[gritty isle]

I followed.

[heady anchor]

Just got the sound notification as a jump scare hah. Thank you for helping get that fixed. I greatly appreciate it!

[gritty isle]

You’re welcome! And the Mini Feed updated as well?

[heady anchor]

Yes sir!

[gritty isle]

Perfect!

[gritty isle]

I would definitely put in a ticket on that so the team can troubleshoot that with you.

[wispy latch]

@flat hound If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[cinder cave]

Is there any ETA on the Andriod 13 compatability issue update? For me it makes using streamlabs next to impossible with the issues trying to click on the screen and not responding. Thanks!

[gritty isle]

Volunteers are not privy to that information. Please put in a ticket so the team can get back to you.

[wispy latch]

@cinder cave If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[proper hearth]

@gritty isle can you please help with this error

i sent ticket on mail and they dont respond

[gloomy ivy]

Hi, I'm new and I started a subscription with free trial of 14 days. But I don't have access to use Ultra features. So I want to stop the free trial. How do I do that?

[proper hearth]

i want to buy ultra service but no point from that if i cant fix the tipping problems

[gritty isle]

Please don’t ping Volunteers directly, thanks! You’ll have to wait on your ticket as we cannot handle confidential information in Discord due to privacy and security rules. You’ll need to wait on the ticket. Tickets are answered in the order they are received and this we cannot give you an ETA.

[desert briar]

Is it possible to get my streamlabs virtual camera on google, like here?

[gritty isle]

You can cancel here: https://streamlabs.com/dashboard#/membership

And I am out walking my dog, if you need help…

[wispy latch]

{1} Need Help?
#known-issues is a great place to check out to see if it's an issue the team is currently working on
Check out our #1057658928365842512 to find guides on how to solve your problem
Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
#community-support-old for help from the community
Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[ripe eagle]

Is there a way to add videos as a scene on streamlabs console? I purchased an overlay pack and for example - the be right back screen is supposed to be animated but it only lets me upload the static image on the editor. Same with uploading transitions. Is this possible on console?

[viral skiff]

erm

[desert briar]

Is it possible to use streamlabs virtual cam on google

[viral skiff]

when i stream, it shows in 240p on youtube when my display is 1080p and it is only a square in the middle on youtube as where on streamlabs it is my full screen.

[torn fable]

Excuse me how can I migrate my facebook account to Youtube on Streamlabs

Does anyone know?

[wild locust]

Guys i have a serious problem with software, can i ask here?

When i make twitch live the feed receive only subs and othera but no followers, i logged out from software and from the site too bit nothing, what can be the problem?

[gritty isle]

Log into the Streamlabs web site using your Facebook account by clicking here https://streamlabs.com/dashboard#/settings/account-settings/platforms then link your YouTube account.

THEN

In Streamlabs Desktop, log out and log in with the YouTube account your merged.

[gritty isle]

This was a issue last week and was resolved. If you're still not getting Follow alerts, please follow exactly the steps in this post <#known-issues message>.

[wild locust]

Thx so much you are my angel

[gritty isle]

You're welcome.

[gritty isle]

Might be an issue with your settings. In Streamlabs Desktop, please screen shot both Settings -> Output and Settings -> Video (be sure to enlarge the Settings pane so you can capture all the settings in one screen shot).

[gritty isle]

Videos are not support in Streamlabs Console, sorry about that. Just gifs and webps are supported.

[atomic egret]

hello everyone i need help, so my streamlabs account/email dont exist anymore.

[shut helm]

Cannot login to YouTube from Streamlabs login

I have this issue since September yet still has been fixed. Already revoke access multiple times, did EVERYTHING & still cannot login, waited months before trying to login back still didn't work

[gritty isle]

I would submit a ticket on this so the team can investigate the issue: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

You mean the channel you originally connected to Streamlabs and your email address no longer exist?

[atomic egret]

yes when i try to log in, it says my email dont exist, and all my settings on my desktop is all gone

[gritty isle]

You should put in a ticket as well. Please include as much information as you can include the platform and channel name and the email address that is connected. Put in a ticket here: https://support.streamlabs.com/hc/en-us/requests/new

[torn fable]

@gritty isle when i press logout he transfers me to the website but there is no key to transfer

[gritty isle]

What do you mean by transfer? I see you have merged a YouTube account and are logged into Streamlabs Desktop with it.

[torn fable]

I want to transfer Primary to youtube

[blazing forum]

how do i enable donations ?

[gritty isle]

There's no need to do that. The Primary account, in your case Facebook, holds all the data for your account like your scenes and sources, merch shop, donation history, etc. Changing the Primary can lose all that data.

[desert briar]

my virtual webcam is showing this but on streamlabs i've set collab cam stuff up

[wispy latch]

@blazing forum fix FAQ's About Tips thru Streamlabs
Credit Card Tips:

• Tips take 2-3 days before they will be in the available balance.
• Withdraws take 3-5 days before the funds will show in your bank.
  Credit Card FAQ's: https://streamlabs.com/content-hub/post/setting-up-credit-card-donations

PayPal Tips:

• Tips are sent directly to your PayPal account, we never touch them.
• E-Checks take time to clear on PayPal's end, before showing on our end.
  PayPal Tips FAQ Page: https://streamlabs.com/content-hub/post/legacy-paypal-donation-setup

You can Setup your Tips Settings at: https://streamlabs.com/dashboard/donationsettings
Info about Credit Card & Unitpay Verification: https://streamlabs.com/content-hub/post/verification-for-tipsdonations-via-credit-card

[torn fable]

Because I don’t know why I haven’t subscribed to the notification, and the blocking notification is also turned off

[gritty isle]

You mean you're not getting alerts for subscriptions on YouTube?

[torn fable]

yes

so does twitch

[gritty isle]

This is due to a privacy setting on YouTube and cannot be 'fixed' inside Streamlabs.

By default, YouTube accounts have their subscriptions set to Private. This means if a someone subscribes to your channel, Streamlabs can't detect that subscription and thus won't alert you.

The subscriber (the person watching your live stream), would need to make the subscriptions Public before subscribing to your channel in order for Streamlabs to detect the event and alert you.

You can see this setting here: https://www.youtube.com/account_privacy

My subscriptions are Public (the setting is toggled off).

And remember, its up to the viewer to change this setting. Changing on your channel won't help.

@torn fable There was an issue last week (now resolved) where Streamlabs wasn't detecting new Follows on Twitch. Please follow exactly the steps in this post <#known-issues message> to resolve that issue.

[torn fable]

I had notifications on youtube before, some people had notifications and some people didn’t

[topaz drift]

can someone lead me how to fix Mini Feed
I tried to clean cache
relogin
reinstall
and still last Follow 2 days ago

[gritty isle]

The setting on your channel won't affect this. The viewer (like me), would have to change this setting. And they would have to change it BEFORE subscribing to your channel. Changing it afterwards has no effect on events that were not captured because of this setting.

[gritty isle]

There was an issue last week (now resolved) where Streamlabs wasn't detecting new Follows on Twitch. Please follow exactly the steps in this post #known-issues message to resolve that issue.

[torn fable]

So how to log out of Streamlabs

[wispy latch]

{1}
Click the :gear: at the bottom left of Streamlabs Desktop. Then the logout button should be at the bottom left of the popup as shown:
https://i.gyazo.com/d85a0f693148ea5b9e4c6b03d7cbf703.png

[gritty isle]

And to log out of the Streamlabs web site, click your PFP in the upper right and then click Logout.

[torn fable]

ok thanks

[gritty isle]

You're welcome.

[fresh cairn]

Does anyone know how to get alerts on xbox?

[hallow sorrel]

From the Streamlabs Stream: CrypticccTV: I have been trying to get streamlabs alerts on my xbox streams but Ive been having trouble with it

[gritty isle]

https://streamlabs.com/content-hub/post/using-streamlabs-with-consoles-ps4xbox

For Xbox, we have a subscription service called Streamlabs Console.

https://streamlabs.com/content-hub/post/how-to-get-started-using-streamlabs-console

https://streamlabs.com/content-hub/post/streamlabs-console-faq

[fresh cairn]

Ok thank you!!!!

[gritty isle]

You're welcome!

[fresh cairn]

Oml it actually works so well. You guys are amazing

[gritty isle]

[sacred venture]

hay all any ppl what i cann do?
i streamed last day and i get a new follower but in the mini feed dont stand that and the alert dont triggert ....

[normal yew]

h

Hi, i have a question? My primary platform is youtube but i can´t access that one. Its and old youtube and my primary platform is Facebook. Do anyone know how to unlink and change primary platform?

[gritty isle]

There was an issue last week (now resolved) where Streamlabs wasn't detecting new Follows on Twitch. Please follow exactly the steps in this post #known-issues message to resolve that issue.

[gritty isle]

Changing the Primary platform can only be done via a ticket: https://support.streamlabs.com/hc/en-us/requests/new.

[normal yew]

Thank you Rufus for the fast reply, i send in a ticket then

should have removed streamlabs before i deleted the youtube channel

@gritty isle

[gritty isle]

You're welcome.

[pseudo ether]

Hello!

Actually i have the problem that my viewers are not shown in Viewerlist of the streamlabs chatbot. My stream is live and i also put a hook to show the viewerlist. I also have reactivated my 2 accounts (Streamer and Bot account)

[warped gate]

I need help

[wispy latch]

@warped gate Need Help?
#known-issues is a great place to check out to see if it's an issue the team is currently working on
Check out our #1057658928365842512 to find guides on how to solve your problem
Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
#community-support-old for help from the community
Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[sacred venture]

okay but i have no ppl who cann follow me 😦 to check

[gritty isle]

That's an issue with Chatbot currently. For assistance with that, hop over to the Streamlabs Chatbot discord. There's an invite link in post above this one.

[pseudo ether]

thank you very much

[gritty isle]

You're welcome.

[gritty isle]

When you've completed the process, let me know your Twitch channel and I will follow as a test. Please follow all the steps exactly.

[sacred venture]

i do it 100%

[sacred venture]

https://www.twitch.tv/sherminatorger

but i am not live

[gritty isle]

Okay, please launch Streamlabs Desktop and log in with your Twitch and be in the scene where you have the Alert Box.

[gritty isle]

Doesn't matter.

[sacred venture]

i have on all scene that ^^

[gritty isle]

I followed.

[sacred venture]

okay now workid < and in minifeed too ❤️

[gritty isle]

YAY!!!

[sacred venture]

ty for ur help ❤️ very nice ❤️ iam happy ^^

[warped gate]

I'm having problems with my Vod audio. Whenever I watch my past streams my mic is muted for some reason. But, When I'm live you can hear my mic. I don't know how to fix this

[gritty isle]

You're welcome!

[gritty isle]

Have you ever installed Twitch Soundtrack or are you using the Twitch VOD option (Settings -> Output)?

[warped gate]

I never installed Twitch Soundtrack

[gritty isle]

Do you have the Twitch VOD option enabled?

[warped gate]

Yes

[gritty isle]

Then that is why your Twitch VOD's are likely muted. I'll trigger the bot to give you information on that option. 👇

[wispy latch]

{1}

# Twitch VOD Track:
- Twitch VOD Track is a new feature implemented in 1.1.x, which allows users to exclude audio from Twitch VODs (video on demand). 
- The purpose of this feature is to exclude DMCA/Copyright music from your VOD. To enable this feature, first verify you have version 1.1.0 or above, (you can verify your version in the top left of Streamlabs Desktop) if you do not have this version, head over to https://streamlabs.com and download a new installer. 

# To Configure: 
- Settings > Output > Enable "advanced encoder settings” (if in Simple Output Mode) > Enable “Twitch VOD Track (Uses Track 2)”. If you would like to utilize a different track you will need to be in Advanced output mode at the top of your Output settings. 

- Open Advanced Audio Options (settings wheel next to the Streamlabs Desktop mixer). 
- On the right hand side, see tracks 1 through 6 highlighted, if track 2 (default Twitch VOD Track) is highlighted for any audio sources, the audio will go through to the VOD. 
- If another VOD track is used, then that specific track will mute the audio going through to the Twitch VOD. 

Make sure to only use the Twitch VOD track for any audio that should go to the Twitch VOD. To exclude a source from the VOD, ensure the configured VOD track is not enabled.```

[warped gate]

I just did a quick little test but now everything is muted

Can i send a screenshot of anything that might help?

[split hull]

Do I need a paid subscription to stream labs to stream off my Xbox with it or can I have the free one?

[proper totem]

Streamlabs Console requires a paid subscription to stream from Xbox. This is also possible if you have Streamlabs Ultra (premium access to all Streamlabs Apps):
https://streamlabs.com/console

[gritty isle]

Be sure to screen shot the Advanced Audio Options. That'll be the main place where your issue could be.

[gritty isle]

You would need to enable track 2 on the microphone. As you have it now, the microphone won't go to the VOD.

Anything you want to be in the VOD, has to be enabled on track 2 in the Advanced Audio Mixer.

That's assuming you have Track 2 selected with the Twitch VOD option.

[normal yew]

we all need a Rufus in our lifes. Amazing how you help out in t he community. GG

[warped gate]

Yes I did this but still no audio :(

[gritty isle]

We do! My Rufus is asleep with his favorite tennis ball 🎾 at my feet.

[gritty isle]

Can you screen shot the Advanced Audio Settings again please?

[gritty isle]

You're welcome!

[gritty isle]

So right now, you should only hear your microphone in the VOD.

[warped gate]

I did a test stream and i couldn't hear the mic at all

[knotty crown]

Can someone help me with commands? They are not showing when I type " !discord"

[warped gate]

To get a vod

[split hull]

Why do I have to pay for that when I can screen share from my Xbox and use free stream labs? Or just use twitch

I don’t understand why I’d pay for it if I can do it another way

[gritty isle]

Go to Settings -> Output -> Recording and enable all 6 channels. I've seen sometimes that if not al the channels are enabled, this can cause problems with Twitch VOD.

[warped gate]

Okay, I will try this

[gritty isle]

Because its costs Streamlabs money to develop, run, and maintain the service. Not everything can be free.

[knotty crown]

Can someone please help with the fact that my commands are not working on stream?

[gritty isle]

What platform are you using, Twitch or YouTube?

[split hull]

I guess imo I just feel that console one would be free over the pc one

[knotty crown]

Twitch

[gritty isle]

Make sure that Cloudbot is enabled https://streamlabs.com/dashboard#/cloudbot/mod-tools and that that Streamlabs has not been muted or banned on your channel.

[gritty isle]

Streamlabs Desktop is built off OBS Studio which is open source and thus that is why that one is free of charge.

[knotty crown]

It is mod on my channel, I checked

[gritty isle]

And its not banned or muted?

[warped gate]

Thank you, this worked! I really appreciate it. I've been having this problem for months and found no solution to fix it. 😁

[gritty isle]

You're welcome! Glad its working as expected now!

[gritty isle]

I see Streamlabs responding in your chat.

[knotty crown]

Thank you !!

[gritty isle]

You're welcome!

[split hull]

Do you know if I plug in an hdmi from my Xbox to my laptop if I can use stream labs desktop screen capture and stream that way

@gritty isle

[gritty isle]

Not sure about that, sorry. I don't have a console or a laptop so I can't test that.

[tawdry schooner]

Hi! I'm still having the "Twitch Follower Alerts and Follower Recent Events not showing" issue
I've already followed the steps on tutorial but with any success 😦

[gritty isle]

You followed the steps detailed here <#known-issues message>?

[tawdry schooner]

yes, i did! i even created a new twitch account just to follow me and test it but it still not showing the followers :/

[gritty isle]

Okay, I can request your alert box be reset in the back end but need you to prepare for that. Are you currently live?

[tawdry schooner]

i'm offline now

[gritty isle]

Okay, great! Please log out in Streamlabs Desktop and quit it. Then log out of the Streamlabs web site and quit your web browser. Also, please let me know your Twitch channel.

[tawdry schooner]

Done! My channel is Mermaid

[gritty isle]

Thanks! Hang on minute please.

[gritty isle]

Okay, reset done.

First, please log in at the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll to the bottom and click the Reload Widgets button.

Second, launch Streamlabs Desktop and go to the scene with your Alert Box and I'll follow as a test.

Let me know when you're ready.

[tawdry schooner]

i'm ready ☺️

[gritty isle]

I followed.

[tawdry schooner]

yaaay it works! thank you so much 💖 💖 💖

[gritty isle]

You're welcome!

[random basin]

Hi there! No, it will not capture. You need a capture card for that, both yourr Xbox and Laptop the hdmi only outputs.

[still wave]

Hi guys, I just join with Ultra, and I’m searching for a nice layout and panels like the layout , I will be mainly stream Minecraft and MMORPG.

Does anybody has a Lay-out to refer to me?
Thanks 😊

[random basin]

Hi Petran! Welcome to the Ultra Family!

You can check out the amazing selection on the Theme Store, I am sure you will find one suitable for you! 🙂

Don't forget to link your discord so you can get the Ultra Role assigned!

[still wave]

That’s the problem. I find a lot of them amazing and can’t decide 🙂

[random basin]

How about one per week? That is the cool part of Ultra, you can have them all! 😄

[wispy latch]

@still wave

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[still wave]

What is this diamond role ?

[ocean sentinel]

Hello. For a long time I have a problem with the program to stremowania whether it is OBS or a hundred streamlabs, during the attic often the image on the program is freez and the stream ends but the microphone shows that it detects and works. What can this be caused by very please help DM

[gritty isle]

That is your level in the Streamlabs All Stars program.

[still wave]

Oh i see, thanks for helping out @gritty isle 🙂

[gritty isle]

You're welcome! You can see about the Streamlabs All Stars program and its rewards here: https://streamlabs.com/dashboard#/streamlabs-rewards

[wispy latch]

@ocean sentinel Need Help?
#known-issues is a great place to check out to see if it's an issue the team is currently working on
Check out our #1057658928365842512 to find guides on how to solve your problem
Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
#community-support-old for help from the community
Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[bleak salmon]

hello i am a new fancais streamer and i have a problem who could help me please

[wispy latch]

@bleak salmon Need Help?
#known-issues is a great place to check out to see if it's an issue the team is currently working on
Check out our #1057658928365842512 to find guides on how to solve your problem
Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
#community-support-old for help from the community
Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[bleak salmon]

i m french i dont speak english ;ç

[gritty isle]

(translated with Google)
Diffusez-vous sur Twitch et ne recevez-vous pas de notification d'alertes de suivi ?

[bleak salmon]

exacement

exactement , un ami c est abonner a mois il y a de la 10 heure j ai recu la notif dans le mini feed ainsi que sur l'analyse sur votre site , mais une fois connceté sur streamelement sans faire expres car je découvrai un peu , j ai remarquer ne plus recevoir les notif ainsi que les follow dans l analyse

[gritty isle]

(translated with Google)

Pour résoudre ce problème :

1. Déconnectez-vous de Streamlabs et de tous les logiciels Streamlabs que vous utilisez.
2. Après vous être déconnecté, rendez-vous ici : https://www.twitch.tv/settings/connections
3. Ensuite, recherchez Streamlabs (alertes Twitch) ou Streamlabs Dashboard et cliquez sur Déconnecter.
4. Une fois que vous avez fait cela, veuillez vous connecter à streamlabs.com ou Streamlabs Desktop avec votre compte Twitch

Veuillez ensuite ouvrir votre boîte d'alerte via un navigateur Web via https://streamlabs.com/dashboard#/alertbox en cliquant sur le bouton Lancer en haut à droite de la page, maintenez-le ouvert pendant au moins une minute, puis essayez de suivre votre chaîne depuis un compte qui ne vous a pas déjà suivi.

REMARQUE : Les événements qui n'ont pas été produits auparavant ne seront pas affichés sur les pages de mini-flux ou d'événements récents. Nous nous excusons pour le dérangement!

[bleak salmon]

sa fonctionne merci beaucoup beaucoup

[gritty isle]

Je t'en prie!

[small roost]

Having trouble setting up to stream to Facebook it tries to make me a new page

[gritty isle]

I see you have an active Streamlabs Ultra subscription, thank you! For priority assistance, hop over to the #ultra-support channel.

[sinful dirge]

hey everyone, how do i make my desktop audio source not listen to the alertbox source? as in i already have the alertbox source separately in the mixer, but i can't get it to only play for the stream, so all my alerts would still be in my VODs even though i record them with separate recording tracks

[gritty isle]

So you're not wanting the Alert Box to appear in the recording?

[sinful dirge]

exactly

[gritty isle]

Use Selective Recording. Here's a guide https://streamlabs.com/content-hub/post/selective-recording-in-streamlabs-desktop

[sinful dirge]

i already do that. my problem is that the desktop audio source plays the alerts from the alertbox so in the end it isn't separated because the alertbox audio ends up on the desktop audio track

[gritty isle]

Then set the Alert Box source only for the stream.

[sinful dirge]

interestingly, when i mute the alertbox in the mixer the desktop audio does not play the alert, so i assume it "listens" to the alertbox source. that's what i want to prevent so the alertbox audio is only audible in the stream

[tawdry schooner]

@gritty isle sorry to take your time again, but now the subs aren't working on my event list 🥺

[sinful dirge]

already set up that way

[gritty isle]

Hmmmmm. Go to your Dahs board -> Live Events -> Reload Widgets

https://streamlabs.com/dashboard#/recentevents

[tawdry schooner]

done, doesn't work tho

[main shale]

hello how can i add youtube subscription goal in streamlabs mobile

[gritty isle]

Reloading the widgets won't go back and capture missed events. Did you get a sub after reloading the widgets just now?

[tawdry schooner]

not yet, but the subs i've got on my last stream are missing even from my event list widget on the overlay

so it will work for future subs?

[gritty isle]

We can't go back and capture events that were missed. 😉

You'll have to wait for a new sub.

[main shale]

i no have widget on mobile subscription goal

[tawdry schooner]

okay, thank you again!

[main shale]

only followe and bit goal

[gritty isle]

You're welcome!

[gritty isle]

You'd have to log out and log in with your YouTube account in order to see options for YouTube.

[main shale]

the current account that I have logged in to youtube do I have to log it out and log in again in streamlabs?

[gritty isle]

Give me a bit, I just sat down to dinner.

[main shale]

ok enjoy

[hardy belfry]

Hi, I'm a new streamer trying to run my ps5 stream through SL on my pc. I watched a few videos on getting it set up and running however I'm having a issue with the audio side of things. Everyone in the stream can hear me and everyone in game can hear me but I can't hear anyone in game. I have game audio, just not game chat audio. Can anyone help me here?

[viscid thorn]

Yo guys anyone know why i cant split my vod audio? everyitme i activate it it deactivates immediatly again.. pls help me

https://gyazo.com/ff3edbb839e65eb4c14e727fc2dc4238

[gritty isle]

It doesn't appear Streamlabs Mobile has a YouTube Subscriber Goal widget.

[gritty isle]

Logout in Streamlabs Desktop and quit Streamlabs Desktop. Run Streamlabs Desktop as administrator and log back in with your Twitch account. Try again with the Twitch VOD option

[viscid thorn]

love u man it works....

[timber yarrow]

someone help me the credits you can't see the people who follow me or anything I don't know why

[gritty isle]

You're welcome!

[gritty isle]

Not detecting Follows was an issue last week and it was resolved. Please follow the steps in this post <#known-issues message> exactly.

You'll have to wait for a new Follow. This won't go back and capture events that were missed.

[timber yarrow]

It is that nothing appears to me or if I want the moderators, do I have to do it the same? but i already did that

[gritty isle]

If you're not seeing new Follows in the Alert Box or your Mini Feed, you will want to follow those steps.
If you're just a moderator, then the streamer will need to follow those steps.

[daring girder]

Anyone know how to add non copyrighted music to a video using the highlighter feature on streamlabs?

[gritty isle]

We have a guide for that. https://streamlabs.com/content-hub/post/how-to-use-streamlabs-desktop-highlighter

[gaunt forge]

anyone know how to fix my screen , for some reason its zoomed in ?

[gritty isle]

Right click on the source, choose Transform, then choose Fit to Screen.

[daring girder]

Ok thank you. I guess I am either blind or too tired to have noticed the background music toggle.

[gritty isle]

No worries! Get some good rest and make some awesome highlights!

[timber yarrow]

If what happens is that nothing appears in the credits widget, only the credit title text and credit subtitle, the rest is fine

[daring girder]

I'm pretty sure it's fatigue from boredom and no one able to talk to me in vc or play anything as it's only barely 8pm for me.

[gritty isle]

The End Credits Widget only works when live. Are you multistreaming or just streaming to one platform?

[daring girder]

And am normally bored around this time of day anyways because no one is on and nothing to do around this time of day for me at least.

[gaunt forge]

it didn't work its still
into a phone screen

[timber yarrow]

I only do one, it started to fail me one day but I don't know why I do twitch

[gritty isle]

Oh you're using Streamlabs Mobile?

[gritty isle]

And you've followed exactly the steps here <#known-issues message>?

[gaunt forge]

on on pc

[gritty isle]

Can you post a screen shot so I can see what you're seeing. I'm not understanding your issue.

Ah, thanks.

Ah, that would be your Output Resolution. Go to Settings -> Video and in the Output Resolution, swap the two values.

For example if it show 1080x1920, make it read 1920x1080.

Output Resolution

The Base Resolution should be set to match that of your monitor.

[gaunt forge]

ok

[frozen loom]

im trying to get audio passthrough i have to plug in my headphones to my controller and it takes audio and shuts audio to my NDI source off... is there a way i can use my headphones and have the audio comes through on stream?

[gaunt forge]

thanks for the help

[gritty isle]

You're welcome.

[timber yarrow]

yes I did and it didn't fix

[gritty isle]

Are you only missing Follows? Are the other events like Bits, Subs, etc, working?

[rapid sonnet]

Hi - have an issue with streamLabels not activating my Alert Box. The followers i get is not showing up, but subs did show up and activate the Alert Bot

[gritty isle]

There was an issue last week (now resolved) where Streamlabs wasn't detecting new Follows on Twitch. Please follow exactly the steps in this post #known-issues message to resolve that issue.

[timber yarrow]

no, nothing works and I have them all on

[gritty isle]

Then I would submit a ticket for assistance with that. I'm not aware of any issues with the End Credits Widget.

[wispy latch]

@timber yarrow If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[neon crow]

Despite it being a golightstream article, have you done this on your PS5?

https://golightstream.com/xbox-and-playstation-voice-chat-options-when-streaming-to-twitch/

[livid current]

how do i get my discord that was made by streamlabs during the all-stars thing moved over to my name

[fading wagon]

Anyone know why I'm getting more pixelated recordings yet my streams are much higher quality? This has only been an issue recently
(left is a screenshot from my recording and right is a screenshot from twitch)

I'm using the exact encoder (or sometimes even better encoder) than my streams too

[raven pumice]

Hello. For a few months now Streamlabs has been freezing completely when I try to work on my webcam settings, I figured this would've been fixed by now in updates. Now it's freezing as I'm trying to start stream twice when I start to type the game into the twitch section of start stream it completely freezes.

I should mention I also reinstalled streamlabs a few times during these freezings.

[neon crow]

Can you hop into #ultra-support for me and let’s see if we can get your issue taken care of there.

[frail parrot]

hey guys ams having issues with my bitrate, was working fine some hours ago but suddenly was vey unstable.

[cosmic meteor]

does anyone know a workaround on this? is says my password is incorrect even though I am very sure I am typing the correct one on Facebook

anyone?

[versed fog]

I have two twitch accounts and One of them has prime, do I have to re-buy Prime all over again?

[tender flame]

Trying to figure out if you can use the streamlabs customization for the nicer overlays or are you stuck with the 8 generic looking ones for Console.

[granite matrix]

@versed fog if you want prime on both yes

[sour smelt]

So when I stream What comes out my mic repeats in desktop audio twice.

kind of like a echo

[granite matrix]

@sour smelt in advanced audio settings which is the gear above the mixer make sure whatever mic you got is set to "Monitor Off"

[sour smelt]

Could you like join my Stream cause my mic is set to Minitor off and it still repeats what I say.

[granite matrix]

@tender flame streaming from console you get more generic looking ones sorry

[tender flame]

Thanks for the help! Appreciate it.

[night spruce]

my streamlabs is always stop every 1-4 hours stream, does anyone know how to fix it?

[graceful nexus]

:dynoSuccess: Locked 10/10 channels

[graceful nexus]

Locked 10/10 channels

[civic jasper]

Guys, my streamlabs don't update recent events and there's no follow widget, it doesn't update either on the website or the app

[crisp iris]

Guys, if I get a sub, it is not displayed in the stream and not in the mini feed, how can I fix this??

[civic jasper]

I have same issues

[neon crow]

@civic jasper @crisp iris Hi there! Sorry to hear you’re having an issue with alerts and notifications. Can you both take a peek at this and follow the steps up to the point of getting someone to follow?

#known-issues message

[civic jasper]

@neon crow I've tried everything that was on every forum, but it doesn't work for nothing.

[neon crow]

When you say every forum…did you try the steps in #known-issues or things discovered from google?

[civic jasper]

One of the problems is that when I reconnect on twitch with the streamlabs account it does not connect the "dashboard"

[neon crow]

And you have followed the steps listed in #known-issues in order?

[civic jasper]

Yeah

[crisp iris]

Yes but my problem aren´t the followers rather hte subs

[civic jasper]

Look here, my last follow

But today I had 5 new followers

@neon crow I did the steps you went through too and reconnected, but it won't

[neon crow]

Is this for twitch and YouTube?

[crisp iris]

only twitch

[civic jasper]

@neon crow Do you have another account to follow me just to test, it seems that the feed is back

[crisp iris]

YouTube isn´t connected

[civic jasper]

Your follow showed me here

[neon crow]

Then it should be working.

[neon crow]

Have you recently changed your name on twitch by chance?

[civic jasper]

@neon crow I'll do another test and let you know, thanks in advance

[neon crow]

Lemme know

[crisp iris]

no

it has been a while

[neon crow]

Can I have you re-link your twitch channel to discord for me?

[crisp iris]

what do u mean with re-link for u?

[neon crow]

In discord go to the settings section > connections > disconnect twitch and reconnect it. It’s listing your twitch channel as “iamherby” in your discord profile

[civic jasper]

@neon crow Man!! Very thanks, this work now!

[neon crow]

No problem

[civic jasper]

I created a fake account just to test a new follow and it worked

[crisp iris]

okay i have it

now i named herbertuus

[crisp iris]

but what does it have to do with the mini feed problem?

[neon crow]

So do you have the streamlabs chatbot as a moderator in your chat?

Or just the StreamElements bot?

[crisp iris]

streamelements, streamlabs

[neon crow]

And they are both moderators in your channel?

[crisp iris]

i think only streamelemnts

[neon crow]

You would need to mod the streamlabs bot

[crisp iris]

and then i get subs in the mini feed?

[neon crow]

I believe that is correct

[crisp iris]

how i do it?

[neon crow]

Type /mod streamlabs in your twitch chat

[crisp iris]

it is

Streamlabs Chatboot since 4 years connected

got 1 bit

[neon crow]

Well that worked

Did you by chance change your name within those 4 years?

[crisp iris]

yeah follower worked too but i have a problem with the subs that i get, i cant see them in the mini feed and no animation

[neon crow]

Ok. Can you verify in your streamlabs dashboard, if you click on cloudbot, and then modules you should see Chat Alerts

Are those enabled by chance?

Or disabled?

Oh thank goodness

Hi Rufus please save me

[gritty isle]

Is he using Chatbot or Cloudbot?

[frail saffron]

hi! can anyone tell me why my replay buffer is set to 500 seconds but decides to randomly capture anyhwere from 15-45 seconds?

[neon crow]

There’s a difference? Oh so much to learn!

[crisp iris]

Chat Alerts are active

[neon crow]

Cloudbot or the downloaded chatbot?

[crisp iris]

in cloudbot

[gritty isle]

Yes, Chatbot is the separate application that works only with Twitch and YouTube whilst Cloudbot runs in the Cloud and works with Twitch, YouTube, and Trovo.

I ask because here you say Streamlabs Chatbot connected 4 years.

#technical-support message

I should ask what is the original problem?

[neon crow]

Subs aren’t showing in mini feed?

Is there a filter and I’m just dumb?

[gritty isle]

It’s difficult to come in the middle and troubleshoot.

[crisp iris]

yes but gifted subs works

[gritty isle]

What is the name of the bot in chat that is responding usually?

[abstract plaza]

Are you knowledgeable about Streamlabs products? Do you like being rewarded while helping others? Apply to be a part of the Streamlabs Support Volunteer Program! BONUS POINTS FOR GERMAN 🇩🇪

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in #announcements:
#announcements message

[crisp iris]

StreamElements

[gritty isle]

So you’re not using a bot from Streamlabs then, correct?

Okay, thank you for confirming that.

[crisp iris]

have to change it?

[gritty isle]

Give me a minute to move to the PC because my iPad battery is fixing to run out.

[gritty isle]

No. Just hang on a minute.

@crisp iris Are you using the Streamlabs Alert Box?

Okay thank you for confirming that.

Please go here https://streamlabs.com/dashboard#/alertbox on the Streamlabs web site and click the Filter Event button. Is everything selected?

The button is just to the right of your Widget URL.

[crisp iris]

all active

[gritty isle]

Okay good!

Did you just become Affiliate or have you been an Affiliate for a while now?

[crisp iris]

been a while

[gritty isle]

And only Twitch Subs alerts are not working? You're not asking about YouTube Subs?

[crisp iris]

i dont stream about YouTube so only twitch subs arent working but gifted subs Working

[gritty isle]

Thank you for confirming that. Please go here https://streamlabs.com/dashboard#/alertbox#subscriptions on the Streamlabs web site and let's check a few fields.

Is the Subscription alert enabled? Sounds like it is.
Is Custom HTML/CSS enabled? If so, please disable that and click Save Settings at the bottom.
Just above that Save Settings button is a field called Alert Variation. Click the + to open it. Do you have any variations there? If so, please screen shot what you have.

[crisp iris]

have no Variations

everything else was like that

[gritty isle]

Thank you for confirming that.

Let's just double check the Filter again by going here https://streamlabs.com/dashboard#/eventlist. Are all the events selected?

[crisp iris]

now all are enabled

[gritty isle]

Which one was not selected?

Please click Save Settings at the bottom.

[crisp iris]

Follows, show sub Tiers, raids

[gritty isle]

Okay, thank you for confirming that.

When did you notice this issue start?

[crisp iris]

Today

First stream after a break

[gritty isle]

Okay, thank you for confirming that.

[crisp iris]

Maybe it was "Show sub Tiers"

[gritty isle]

Let's go ahead and refresh the connection between Streamlabs and Twitch.
Please follow the guide the bot posts below. Before removing the Streamlabs connection on Twitch, please screen shot it first.
Also remember to log out in Streamlabs Desktop (if you use it) and log out of the Streamlabs web site where it indicates to do so.

[wispy latch]

{1} We would suggest logging out of Streamlabs and all Streamlabs software that you may be using.
Then please follow this guide to disconnect your streaming service from Streamlabs: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account Once you have done this, please log in again.

[gritty isle]

The guide has sections for all platforms we have integrations with. Just follow the section for Twitch.

[crisp iris]

Okay, if the problem is still there, I'll get back to you, thanks for your time

[gritty isle]

Please post a screen shot of the connection before you go.

[crisp iris]

Which connection?

[gritty isle]

On Twitch, in you connection. Like this from mine.

https://www.twitch.tv/settings/connections

It's probably way at the bottom of the page, you'll have to scroll down to see it.

[crisp iris]

4 years connected

[gritty isle]

Okay, thank you for confirming that.
When you perform the steps in the guide, that's the connection to disconnect, after you log out where the guide says to log out.

To disconnect, just click that button.

But run the steps from the guide in order please.

[crisp iris]

Okay, thanks

[gritty isle]

You're welcome.

NOTE This won't go back and capture any events (like subs) that were missed. You'll have to wait for a new event (a new sub).

[waxen lynx]

hey, can anyone help me find where i can tweak streamlabs chat bot? it seems to be yelling at people who type long messages lol

[gritty isle]

Hop over to the Streamlabs Chat bot discord for assistance with that. There is an invite link in the #rules channel.

[waxen lynx]

thank you

[warped compass]

So I have been fighting with this for a week or two now, I am no longer able to unlock my sources or adjust them at all. They lock and unlock just fine, but the windows are not able to be grabbed, resized or moved in any way I can transform them by right clicking, but never can get them to go where I want! Any help would be amazing so I can get my stream to look the way I want! Thanks!

[gritty isle]

Go into the Layout Editor. Swap out the Stream Preview for the Editor Display. Then click Save Changes at the top right.

[warped compass]

Thank you soooo much! That has been bugging me for weeks! Hahaha

[gritty isle]

You're welcome!

[gritty isle]

Did you still need assistance with Chatbot? I didn't see you over in the Chatbot discord.

You can adjust the moderation tools in Chatbot by clicking the Mod Tools button.

[waxen lynx]

quick google search solved my issue, i just could not locate the setting. silly me

thank you !

[gritty isle]

Okay, glad you got it resolved.

And just in case, the Mod Tools for Cloudbot (Cloudbot responds in chat as Streamlabs) are here: https://streamlabs.com/dashboard#/cloudbot/mod-tools

Chatbot and Cloudbot are different bots.

[obtuse totem]

Couldn't find anything for this but I'm changing how my sub alerts go and want the TTS to be delayed until after the alert happens. However I still want the text of who subbed to appear with the alert itself. the text delay slider lets me do the first part but not the second. If anyone could point me in the right direction i would be very grateful

[grave kindle]

Anyone else any issues with !so not working in chat on console version?

[gritty isle]

So you want the alert and text to appear but delay the TTS until the alert is no longer displayed? I've been testing mine and that's how mine seem to work.

[gritty isle]

Which bot are you using, Chatbot or Cloudbot?

[grave kindle]

Cloudbot

[gritty isle]

Thank you for confirming that. Do other commands work or just only this one doesn't work?

[obtuse totem]

That exactly what I want yeah. But every time I test it, the text doesnt appear

[grave kindle]

All other commands work, just !so doesn't.

[gritty isle]

Can you screen shot how you have this command setup?

[gritty isle]

Can you screen shot how you've got that alert configured?

[gritty isle]

That should work but the variables for Cloudbot are all lower case. Can you edit the response and make them lower case and test it out in your chat?

[gritty isle]

Try reducing the Text Delay. Might have to just play with it to find the right value.

[grave kindle]

like that...

[gritty isle]

Yes, that looks good. You can find all the Cloudbot variables here https://streamlabs.com/dashboard#/cloudbot/commands/variables.

Try that out and let know what happens.

[obtuse totem]

When i reduce it, the text appears and the TTS goes off while the alert media is still playing

[grave kindle]

Nope, still doesn't work:

[gritty isle]

You're using Whisper so you'd have to check your Whispers.

If you want it to just appear in chat directly, take off the /me portion.

[stiff mulch]

how do use emotes with the cloudbot timers cant figure it out

my twitch emotes

sub emotes in the cloudbot

[gritty isle]

Sub Emotes are a problem since Streamlabs won't ever be a subscriber to your channel.

Ideally, I would just use Windows emotes (press Windows-.) and then find/type the emote toy want.

[stiff mulch]

i wanted to set up a timer after so many messages it pops emotes

how do i do that?

[slim sinew]

Hello, can someone help me? Whenever I start up my stream my headset only plays loud static. Sounds like its just increasing my volume 2000% to make it distorted on my end. The stream cant hear it, but only I can through my headset

[gloomy stratus]

Any idea when streamlabs will integrate kick?

[grave kindle]

Still doesn't work...

[wispy latch]

At this time, Streamlabs doesn't have an estimation of when we'll have native broadcasting to Kick.com. In the mean time, you can stream to Kick via Custom Ingest, here's a guide to get your started:

https://streamlabs.com/content-hub/post/how-to-stream-new-platform-custom-ingest

[gritty isle]

Are you using Streamlabs Desktop or another software?

[slim sinew]

Desktop

[gritty isle]

Okay, let's refresh the connection between Streamlabs and Twitch. Please follow the instructions from the bot exactly in the next post. 👇

[wispy latch]

{1} We would suggest logging out of Streamlabs and all Streamlabs software that you may be using.
Then please follow this guide to disconnect your streaming service from Streamlabs: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account Once you have done this, please log in again.

[gritty isle]

The guide has sections for all platforms we have integrations with. Just follow the section for Twitch.

[gritty isle]

Thanks for confirming that. In Streamlabs Desktop, please go to Settings -> Audio and screen shot what you have there.

[slim sinew]

Like whenever I go live it becomes a problem. Super loud on my end, but the stream can hear everything as normal

[bitter stream]

hello im french and i try too stream but

[gritty isle]

In Streamlabs Desktop, please log out, wait a minute or two, log back in, and try again to go live.

[bitter stream]

I do them several times

[gritty isle]

Thank you. That looks okay to me. Do you hear this static when launching Streamlabs Desktop?

[slim sinew]

From start up of computer, Playing audio is normal, I open stream labs, hear a tiny bit of static, then when I go live the static will be super loud.

[gritty isle]

Are you using any audio capture sources perhaps?

[slim sinew]

I'm using voice mod, but thats never been an issue in the past

[slim sinew]

Like not to record my audio, just to run a sound board

[gritty isle]

Can you please click here (red circled area) and copy that text for me so I can translate it.

[gritty isle]

Thank you! The issue is that one tag. Remove the tryhard tag.

[bitter stream]

oh ok thx

[gritty isle]

Okay thanks. Can you change the Sample Rate to 48khz, restart Streamlabs Desktop and see if that resolves it or not?

[gritty isle]

You're welcome.

[slim sinew]

I’ll try now. But this is my exact issue https://www.reddit.com/r/streamlabsobs/comments/seff3s/help_static_in_my_headphones/

[gritty isle]

Hey @grave kindle I saw you typing and was testing in my own channel. How are you doing? I found that !so won't work with your own channel so test with another channel.

[grave kindle]

Still doesn't work... however I did notice that there was no Streamlabs Dashboard under connection in Twitch, but there was a Streamlabs Studio and I disconnected that.... as you can see other commands work.

[gritty isle]

Streamlabs Studio is the previous name for Streamlabs Console which lets you stream from an Xbox to Twitch using Streamlabs.

The shoutout command won't work with your own channel.

[slim sinew]

I still hear static faintly, but know it will be the same issue if I go live

[gritty isle]

Let's double check a couple of other settings. In Streamlabs Desktop, go to Settings -> Advanced and scroll down and screen shot the two Audio sections. Like mine...

[grave kindle]

So how do you test out that command to customize if you can't use on your own channel?

[slim sinew]

Here you go!

[gritty isle]

Just try with a different channel, like use one of your followers. Here's my testing.

[gritty isle]

Switch the Audio Monitoring Device to the same device you have for Desktop Audio (Settings -> Audio).

[slim sinew]

Did you look at that reddit link i put in here for reference?

[gritty isle]

I did.

You're not using an Elgato capture card or are you?

[slim sinew]

No

[grave kindle]

I'm sorry for my ignorance, but if I go to someone else's channel then how am I testing out my command?

[slim sinew]

By this you mean both being the same asudio output. In this case (steel series sonar gaming?

[gritty isle]

You don't need to go to another channel, just type a different channel name when in your chat. For example, copy and paste this in your chat: !so @rhuntington3

[gritty isle]

No. Change the Audio Monitoring Device to Headphones (2-Arctic Nova Pro).

[slim sinew]

I still hear static

[grave kindle]

Still nothing...

[gritty isle]

Try turning off Shield Mode.

[grave kindle]

Still nope, and now I can't get into console version:

[neon crow]

Can you disable “follower mode”?

And then test the command

[gritty isle]

You disconnected Streamlabs Studio so that's why that is happening. Please go to Streamlabs Console https://streamlabs.com/console and log in with your Twitch account to re-establish that connection.

You were only supposed to disconnect Streamlabs.

[neon crow]

Can I have to change your mic to your standard mic (without voicemod) and see if you still get static?

[grave kindle]

Still nope... and I will reestablish connection with Streamlabs

[gritty isle]

After you do that, please go to https://www.twitch.tv/settings/connections, scroll down to the bottom and screen shot all of the Streamlabs connections. You should have one for Streamlabs Console and one for Streamlabs.

And then please delete your !so command and add it back using exactly what the template suggests.

[grave kindle]

The Streamlabs console link takes me here. I then click on my email and then it takes me to: On a different note Streamlabs Studio was the ONLY Streamlabs connection listed in Twitch, nothing less was connected with Streamlabs.

[gritty isle]

Are you logging in with your Streamlabs ID or your Twitch account?

[grave kindle]

Streamlabs

[gritty isle]

Try again and log in using your Twitch account.

[grave kindle]

I'm back into console version

[gritty isle]

Okay great!

[grave kindle]

Removing !so

[gritty isle]

I don't see the Streamlabs connection though. Please log out at the Streamlabs web site then clear the cache in that web browser, relaunch the web browser, click here to go to the Streamlabs web site https://streamlabs.com/dashboard#/cloudbot/commands/custom, log in with that same Twitch account to establish that connection.

THEN

Delete the !so command you have and add it back using exactly what the template suggests.

THEN

Test it again in your chat.

[tidal thorn]

Hey I have a question. Lately my stream has been dropping its bitrate. I set up my settings to 4.5k kbps then it drops all the way to 900 kbps. I didn't change my setting at all and this started happening since yesterday. I checked my upload speed and its about 18-20 in average which I don't think its too bad from my settings. It be really great if someone could help me out

[tired ginkgo]

So im using streamlabs desktop, and i cant get a stream preview. It says it needs selective recording to be enabled, but i tried to look for that in settings and founr nothing. Im assuming its easy to fix it na just being dumb lol?

[neon crow]

Hi there! Would you be kind enough to post a screenshot of your encoder settings with the bitrate settings for me?

[gritty isle]

Go into the Layout Editor and use the Editor Display instead.

[tidal thorn]

Oh yeah I don't have an Nvenc encoder so I went with x264.

[tired ginkgo]

Thank you.

[neon crow]

No problem.

[tidal thorn]

so am I having internet issue?

[neon crow]

Possibly. Are you streaming to Twitch?

[tidal thorn]

Yes

[neon crow]

Let’s do this as a next step

[wispy latch]

{1}
Please run this twitch test tool to find out the best server (https://r1ch.net/projects/twitchtest). Be sure to run the test for either Medium or Long, as short won't give you the most accurate results and be sure to select your region from the listed options (if the regions are not applicable to you, please select 5-6 servers that are near you). You're looking for at least a quality of 84.
Once you've found a good server go to Settings > Stream > Stream to custom ingest and you can manually select your server.

[tidal thorn]

Oh wait I can change servers?

[gritty isle]

Did that resolve your issue?

[neon crow]

You sure can! I’d suggest running the Twitch Test to see if you’re having connectivity issues in general to twitch, and we can go from there

[tidal thorn]

Ok I'll try this out and let you know. Thx!

[gritty isle]

@grave kindle Just checking... How's it coming along?

[grave kindle]

Just cleared cache & cookies plus restarted laptop

[gritty isle]

Didn't need to clear cookies or reboot. Clearing cookies might cause you to have to log back in at some web sites. 😉

[tidal thorn]

Ok this might be a dumb question but how do I determine which server to pick? Is it by bandwidth or RTT?

[gritty isle]

You want the one with a score of 84 or better.

[gritty isle]

Perfect!

[tidal thorn]

Ok and that goes for either medium or long test duration correct?

[neon crow]

Yep!

[gritty isle]

Now add back the !so command using the template and then test it.

[tidal thorn]

wait sorry what score?

[neon crow]

Higher than 84

[tidal thorn]

Where do i find my score?

or does it calculate after it finishes scanning the servers?

[neon crow]

It should be the furthest right column of the twitch test app.

[neon crow]

I can’t remember lol. It’s been a few years since I ran it myself

[gritty isle]

It should displayed as the test completes for each ingest in the selection you used.

[gritty isle]

Looks good! Now test it!

[gritty isle]

Quality = Score

[tidal thorn]

like this?

[tidal thorn]

Oh mines are all 0...

[grave kindle]

I love y'all... it works

[gritty isle]

Probably want Medium Duration and should only really select those near you geographically. If you're in NYC, you don't really want to use or test the ingests on the west coast.

[gritty isle]

YAY!!!

[grave kindle]

[gritty isle]

You're welcome! Sorry for the long journey to get the results!

[grave kindle]

No problem... I so appreciate y'alls patience & understanding

[tidal thorn]

Ok

[gritty isle]

No worries! That's why we're here.

[grave kindle]

Have an amazing weekend and OUTSTANDING SERVICE... keep it up y'all!!!! 👍🏻

[gritty isle]

You too!

[tidal thorn]

Damn so my quality scores were all 0

I'm guessing thats not good

[tidal turtle]

Hello everyone! Having an issue with my minifeed. It's not updating or showing the alerts. I tried logging in and out and uninstalling and reinstalling streamlabs but no luck. Strange because it wasn't an issue until a couple of days ago. Is there anything else I can do?

[gritty isle]

Yes, that's obviously not ideal. Let's try the below steps and see if we can get an improvement.

1. Shut down your PC.
2. Unplug the power from your cable modem and leave it unplugged for at least 5 minutes.
3. Plug cable modem back into power.
4. Once cable modem is fully back up, boot up your PC and run the Twitch Test again.

[tidal thorn]

ok

And if no improvement then?

[gritty isle]

This was an issue two weeks ago which was resolved. Please follow exactly the steps in this post <#known-issues message>

NOTE These steps won't go back and recover events that were missed. You'll have to wait for a new follow (not an unfollow/refollow).

[gritty isle]

You'd need to reach out to your ISP then. The problem is outside Streamlabs. Its between your connection and the Twitch ingests.

If you can, I would try connecting via ethernet cable to your cable modem instead of Wifi. The wired connection offers a more stable connection.

Sometime though due to a long distance to the cable modem makes this not feasible.

Another site you can try is https://stream.twitch.tv/ingests/ You can use the recommendation given there in Streamlabs Desktop by adding a custom destination and choosing the RTMP URL and plugging in your Twitch stream key. @tidal thorn

[proper sail]

Hey guys, I just lost all of my SLOBs Scenes because I logged out from my YouTube Account. My issue is, I cannot log back into that account, because it was closed. Is there any way for me to restore/recover those scenes offline now?

[gritty isle]

You would need to put in a ticket for assistance with that. Account issues can't be handled here in discord. Please be sure to include the platform (in your case YouTube) and the channel name so they can find your account. You can put in a ticket here: https://support.streamlabs.com/hc/en-us/requests/new

[tidal thorn]

Yeah its a bit inconvenient for me to use Ethernet cable

[gritty isle]

Fair.

[tidal thorn]

Ok I’ll take a look at this after I reset everything

Sorry for the trouble

[gritty isle]

No worries. It is why we are here.

Let us know how things look after the cable modem power cycle process.

[craggy hazel]

Hi. Im having trouble with streaming with the mobile app. Whenever i try to start it, there comes a message that screen capture permission has been revoked.

[neon crow]

Sorry you’re experiencing issues. What kind of phone do you have?

[craggy hazel]

Android Huawei

P30 lite

[tidal thorn]

Ok sorry I need to reclarify with this. For the Stream Type setting: streaming service should be custom or streaming services?

[neon crow]

Can you take a look at this article and see if it helps grant permission to your camera?

https://support.google.com/android/answer/9431959?hl=en

[neon crow]

So it would be custom, and you’d type in the server for whatever twitch server gives you a quality above 84

[tidal thorn]

I couldn't find any servers that has given me a score higher than 84. In fact they all have been 0. So Rufus has suggested for me to try finding recommended ingests for me to test out

[craggy hazel]

It has access to both my camera and microphone.

[naive pier]

i need help

when im trying to stream a game it doesnt show my game and idk what to do

someone please help me

im trying to stream on youtube btw

[neon crow]

You are going to need to work with your ISP to figure out why you have no upload to twitch. That’s going to be beyond the scope of what we can do here. Once you have quality numbers on the twitch test and can verify it is working then we can assist with the Streamlabs services.

[neon crow]

Can you toggle them off and back on?

[tidal thorn]

Oh dang ok

[naive pier]

orsuna can u help me please

[wispy latch]

@naive pier Try Running Streamlabs Deskto as administrator. Right Click the Streamlabs Desktop shortcut > Run as administrator

# Try Using "Capture Specific Window" mode if using Game Capture and then select the game in the second drop menu.

- After you've added your game capture, the game may require it to have focus before it will begin to be captured in Streamlabs Desktop.
- This means you will want to start playing the game for about 5-20 seconds before the game will be detected.```If the game is still not getting detected, please try this guide here: <https://streamlabs.com/content-hub/post/black-screen-game-capture-problems>

[naive pier]

it doesnt work i had like a theme on my other account where it sayd no game to capture and when i play anyother game it caputred that so i want that but idk how to do that anymore

[craggy hazel]

Yes. Ive done that. Still same problem.

[neon crow]

My next suggestion will be to delete and reinstall the app.

[naive pier]

please help me

[craggy hazel]

Ive already tried reinstalling.

I dont have this problem when streaming on twitchs app.

[gritty isle]

Did you try the steps suggested by the bot? <#technical-support message>

[naive pier]

yes but it didnt work

[gritty isle]

What game are you trying to capture?

[naive pier]

roblox bedwars

its like a theme i had before but now i forgot how to do it

like for streaming i had a theme that said no game to cature then when i opend roblox it captured it ill send a screenshot

[gritty isle]

You tried all the available methods in Game Capture?

[naive pier]

no idk where that is??

nvm i lost the account

[gritty isle]

In the properties for Game Capture. Its the steps the bot suggested.

[craggy hazel]

Still there?

[naive pier]

ok ill check it right away

[gritty isle]

If you can't get those to work, then use Window Capture rather than Game Capture.

[naive pier]

where can i find Capture Specific Window??

[gritty isle]

In the properties for Game Capture. Double click on the Game Capture source OR right click on Game Capture and choose Properties.

[naive pier]

in the dashboard??

[gritty isle]

In Streamlanbs Desktop.

[naive pier]

ok

[neon crow]

I am, I’m looking at additional steps

[naive pier]

hold on i cant find it im not too smart for this can we maybe call in a priv discord so u can explain me what to do step by step

[craggy hazel]

What is it that can externally revoke the screen capture permission?

[gritty isle]

Sorry, I can't provide support in a call. Are you using Streamlabs Desktop or some other software like OBS Studio or are you on a mobile device like an iPhone or iPad?

[naive pier]

im on a laptop idk what OBS is

[neon crow]

Once an app has been granted permissions, they shouldn’t be revoked unless there is some change to the OS or a user modified the settings

[gritty isle]

So you have an application that looks like this?
(that's mine so yours won't be exactly like mine)

[craggy hazel]

Weird then, because thats what happens when i try to start streaming

[neon crow]

@craggy hazel let’s go ahead and have you create a support ticket here: https://support.streamlabs.com/hc/en-us/requests/new
I think that will be the best method to resolve the issue.

[naive pier]

no i had like a red theme that said in the middle of the screen : "no game to capture". and when i open minecraft or roblox it show the game but i forgot how to do that

ok wait gotta give my dog some food type the message ill read in a sec

im back

[gritty isle]

Okay. That's the Game Capture source. From what I've been able to find, Game Capture won't work with Roblox.

So do this (follow exactly, don't skip steps, don't go out of order):

1. Hover over on the Game Capture source and left click the eyeball 👁️ icon. This hides the source.
2. Click on the + sign in the Source panel.
3. Click Window Capture under General Sources.
4. Click Add Source.
5. Click Add Source again.
6. In the Window drop down menu, choose the Roblox window.
7. Click Done.

Let me know if that works or not.

[naive pier]

can u send me a screenshot of how the button Game Capture source looks like

[naive pier]

ok thanks

[mint shadow]

How come media shares are being queued up and not autoplaying?

[naive pier]

i got it it works thank u soo much

[gritty isle]

You're welcome!

[naive pier]

btw it works on roblox for me ill send a screenshot

[tame onyx]

Can someone give me a hand please? Im having issues with audio, my stream mix on streamlabs is bypassing my goxlr noisegate and picking up everything. I never had any issues until I added a VOD track, and now even when i revert back to the old setup it still picks up every single noise through my mic

[tame onyx]

I have no idea how its even possible to bypass the noisegate since the actual stream mix doesnt show any noise coming through in the sound control panel

Its almost like streamlabs is somehow independently hearing the mic, it makes no sense

[gritty isle]

That's a complex setup. I've got no direct experience using the GoXLR. Do you still have the Twitch VOD option enabled?

[tame onyx]

I do, but ive turned it off and I still have the same issue. I know its not a GOXLR issue because everything is working fine with the goxlr setup. Its a problem specifically with streamlabs

I dont understand how its picking up audio that technically doesnt even exist in the actual source

[gritty isle]

Are you using Streamlabs Desktop?

[tame onyx]

Yes in admin

1.12.5

[gritty isle]

Go to Settings -> Output -> Recording
Do you have all the audio tracks selected?

[neon crow]

Can you verify that your audio devices are set to Broadcast Stream Mix and have not changed to something else?

[tame onyx]

Only have two audio devices in the mixer, broadcast stream mix and "MUSIC"

[neon crow]

Is music running as the GoXLR music channel?

[tame onyx]

Only 1 is selected

[tame onyx]

Yes

[neon crow]

This is the issue

[gritty isle]

Select all 6 channels. I've seen Twitch VOD track not work as expected if all 6 tracks are not selected.

[neon crow]

Remove that and route it to the broadcast stream mix and use a fader to control the volume

[tame onyx]

Just did that, all settings are reverted back to normal, no VOD track, and still have the same issue

[neon crow]

And you have confirmed in the properties of the broadcast stream mix that it’s using the actual broadcast stream mix channel?

[tame onyx]

yes

Im so confused, its picking up audio that doesnt exist anywhere else. If I watch the audio through windows, there is no audio at all

[neon crow]

Can you screenshot the properties of the audio input source for me? And any other audio sources you might have?

[stray harness]

can somebody help me set up my green screen i cant seem to get it correct

[neon crow]

What seems to be the issue you’re having?

[stray harness]

its grainy and if i fix that its not green screened out

[mint shadow]

Is there a way to just have media donations automatically play without having to approve them?

[tame onyx]

As you can see in the sound panel, no audio is being picked up. In the source of "broadcast mix" it is being picked up. In properties of the broadcast stream mix the device is set to the correct device.

[neon crow]

If you’re having issues with graininess, you need to light the green screen surface better. It’s not able to distinguish the color enough to apply the color key

[tame onyx]

Just silently humming next to the mic and somehow streamlabs hears it when nothing else can

[stray harness]

i have it lit up the best i can

[neon crow]

What mic are you using and what db do you have it at in the mic setup of the GoXLR app?

[tame onyx]

SM7B

The gate is correct. I monitor the mic so I can hear myself. I can hear when it kicks in

I cant even hear it through my headset, but somehow streamlabs can

[neon crow]

My suggestion is going to be to hop into the GoXLR discord and reach out to their support.

Do you need a link to their discord?

[tame onyx]

No im in it, but again, everything on the GOXLR is working perfectly, even the broadcast stream mix on goxlr's side is working, its not bypassing the gate anywhere except for streamlabs

[neon crow]

You don’t have any filters inside streamlabs applied to your audio devices?

[tame onyx]

I can give it a shot but I dont even really know what to ask lol

No filters

Wait this might help, no matter what I change the device to under the Stream mix properties its still picking it up

[neon crow]

Hmmm

One second

[wispy latch]

{1} Click your Start Menu in Windows and type "Change system sounds" and hit enter. Click the Playback tab and/or Recording tab and right-click your microphone/headphones and click Properties. Click the Advanced Tab and uncheck the box for Allow applications to take exclusive control of this device. You should also do this for your microphone/headphones under the respective tab.

[neon crow]

Make sure the box is unchecked on all your GoXLR inputs/outputs

[tame onyx]

done, still doing it

[neon crow]

Go ahead and reboot your pc and start streamlabs back up after that change

[icy marsh]

Do I need to be streaming while recording? or can I record while offline?

[gritty isle]

You can just record if you like. You don't have to stream in order to record (but you can do that).

[tame onyx]

Still not working :/

I really dont understand. This makes 0 sense

[neon crow]

It appears there are two options at this point:
• open a ticket with streamlabs
• ask the GoXLR team for support

If you want to open a ticket with streamlabs, you can do that here: https://support.streamlabs.com/hc/en-us/requests/new

Just note that they may also not be able to resolve the issue.

[tame onyx]

Alright thanks for trying to help

[neon crow]

Usually it’s one of those easy fixes

But you have one of those edge cases that’s just goofy

[eternal salmon]

How to make multiple resolutions on stream ?

[gritty isle]

Currently Streamlabs Desktop isn't capable of that. You can only have the one Output Resolution.

[eternal salmon]

But I want viewers to be able to change

You no what i mean

[gritty isle]

You mean on Twitch?

[eternal salmon]

yes beacouse viewers can watch only one

[gritty isle]

Twitch guarantees transcoding only to Partners and then to Affiliates if any is left over and then only to any one left. Its not guaranteed that you will get transcoding.

[quick plover]

Hi, anyone can help me? i started in streamlab but mi screangame no capture

[gritty isle]

@eternal salmon https://help.twitch.tv/s/article/transcoding-options-faq?language=en_US

[eternal salmon]

❤️ THANKS YOU

[gritty isle]

You're welcome!

[rugged frost]

I searched around but haven't seen this problem anywhere. My viewer list is not showing up in Streamlabs Chatbot. I have viewers, I can see it on twitch, but none show up in the list in Chatbot.

[gritty isle]

We have a great getting started guide: https://streamlabs.com/content-hub/post/getting-started-with-streamlabs-desktop

[gritty isle]

This is a known issue with Chatbot and we have some suggested steps to try that may or may not work. Hope over to the Streamlabs Chatbot discord for support on this. You can find an invite link in the #rules channel.

[rugged frost]

Got it. Will check it out now.