technical-support

[shrewd finch]

Streamlabs Console doesn't have a settable delay, you may be able to set one from Xbox settings but not too sure.

[mighty jolt]

can stop my trail then?

[neon crow]

From what Xbox information is available a delay is not possible directly on the console. 😦

[gritty isle]

Good morning streamers! 👋

[stray citrus]

Good morning!!

[gritty isle]

☕️ and a 🥣 of Captain Crunch. And a finally quiet 🐶 in my lap.

He borked borked at every 🐿️ he saw on our morning walk. Then told me about it all the way home. 🤣

[rich jolt]

use polypop , its better then streamlab

[dry gull]

Heyo ! 🙂 I'm trying to join a new charity campaign but my donation goal bar is still set on a previous charity campaign, does anyone knows how to fix this ? thanks

[gritty isle]

You can go to the Integrations page on the Streamlabs web site and select the correct campaign there. https://streamlabs.com/dashboard#/settings/integrations

[dry gull]

Thanks a bunch !

[gritty isle]

You're welcome!

[winter peak]

Sorry but the follow events not showing is NOT resolved for me

it literally stopped working 2 days ago

[gritty isle]

This issue has been resolved and if you followed the steps for this in the #known-issues channel and you are still not receiving follow alert, then please go to the Live Events page on the Streamlabs website https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button.

if you still have issues after that, please submit a ticket via the link below.

[wispy latch]

{1} If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[winter peak]

I already followed those steps multiple times without success

[gritty isle]

And you have gone to the Live Events tab and reloaded your widgets via the button?

[winter peak]

I don't see a reload widgets button

I just clicked your link but there's no 'reload widget' button

[gritty isle]

Click the Live Actions tab. Scroll all the way to the bottom. Its at the bottom.

[winter peak]

Will that also fix the end credits not picking up anything?

[gritty isle]

I'm not ware of any current issue with the End Credits widget. Reloading your widgets via this button should resolve the issue with not detecting follower alerts.

[low yew]

@winter peak I reset your alert box on my end and just tested with a follow myself, and it appears to be working properly for you now.

[gritty isle]

Thank you Nova!

I can test from my end as well if needed.

[winter peak]

yep it came thru now

[gritty isle]

Yay!!!

[winter peak]

yes the follow event is working

now if we can get the end credits to pick stuff up it would be great LOL

[gritty isle]

And just to be sure, you have all the events selected on theEnd Credits Widget page? https://streamlabs.com/dashboard#/credits

[winter peak]

wait question: will the end credits not work if I have my alerts turned off? I moved them to firebot on the fly last week when the alerts stopped working

[gritty isle]

That's possible. I would re-enable them and see how the End Credits look on your next stream.

[winter peak]

not really sure I want to go throught he trouble of switching my alerts back at this point. I may look for other options

but thank you for your help - both of you!

[gritty isle]

As far as I know, only the follow alerts were affected by this issue.

You're welcome!

[winter peak]

gtk

[winter peak]

btw....I really love your username!

[low yew]

Thank you! 🙂

[winter peak]

come on and rock me amadeus!

[gritty isle]

🎸 🎼

[gritty wolf]

I nned helpr in OBS streamblabs

Pls help me

[wispy latch]

@gritty wolf Need Help?
Check out our #1057658928365842512 to find guides on how to solve your problem
#known-issues is a great place to check out to see if it's an issue the team is currently working on
If you are an Ultra subscriber link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[faint mantle]

hey wazzup, the follower-alerts are not working AGAIN.

[stray citrus]

Hi there! I went in and refreshed your alert box, and it looks like your alerts might be working now! I'm so sorry about the inconvenience there!

[faint mantle]

thank you very much! didnt know that was a thing! or better - i never needed to do that 🙂 will keep it in mind!

[stray citrus]

You are very welcome! Absolutely. Just as a note, you can do this on your own from your account, but I figured I'd do it for you since you were busy streaming this time. 😄 To do this, you would go to this page: https://streamlabs.com/dashboard#/recentevents Go to the Live Actions tab, and scroll to the bottom. There should be a re-load widgets option!

I hope you have a lovely stream!

[faint mantle]

thank you very much and much appreciated! love the support here its always super fast!

[coral belfry]

does anyone have a link to the gunther alert by any chance?

[upper jewel]

Soo the mobile version still isn't 💯 still.. I can share screen the game now.. but the cam is on the same share screen instead of off to the side... how is this so hard to fix?

It's the vertical view not the fullscreen

Horizontal

[gritty isle]

I see you have an active Streamlabs Ultra subscription, please post over in #ultra-support for priority support with you issue.

[upper jewel]

K

[unique geyser]

Haii, could someone help me with streamlabs? For some reason I should have all the settings right, yet it just looks ehhh, all pixalated?

[heavy turret]

can comeone help me

[gritty isle]

I see you have an active Streamlabs Ultra subscription. Please post you issue in the #ultra-support channel for priority assistance.

[random basin]

Hi there. What do you mean by pixelated? When you are streaming? What is the bitrate you are using and the resolution?

[unique geyser]

Hey, can I send the screenshot in pm? On how the stream looks versus game, and it's youtube 1920x1080, 8000 bitrate.

[random basin]

And when you are streaming does streamlabs detects dropped frames?

[true magnet]

hi how i can Fix Streamlabs Yellow line while im streaming?

[unique geyser]

Nope, I can't attach screenshots there, ugh.

[gritty isle]

Do you mean the yellow border?

The yellow border, that would appear if you are window capturing/screen capturing. That comes from Windows, not Streamlabs Desktop, and unfortunately could not be removed. I'm sorry about that.

The yellow border won't appear for game capture or display capture, though

[random basin]

You can send it via DM.

[gritty isle]

The channel permissions don't allow images to be posted. 😉

[final venture]

hello, do any of you know a fix to the "looking for a game to capture" gray screen. It worked well, now it doesnt, I think I've tried anything but it still doesnt work. Any help is appreciated.

[wispy latch]

@final venture Need Help?
Check out our #1057658928365842512 to find guides on how to solve your problem
#known-issues is a great place to check out to see if it's an issue the team is currently working on
If you are an Ultra subscriber link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[wanton flame]

What version is streamlabs on?

[gritty isle]

The current version of Streamlabs Desktop is 1.12.5.

[wanton flame]

That rules out one thing. I was having huge buffering issues earlier in my stream every 2 minutes on the dot.

[wanton flame]

If there anyway except through the streamlabs dashboard to intergrate my discord to streamlabs.

Because it's not working through the dashboard

[gritty isle]

Do you have an active Streamlabs Ultra subscription?

[wanton flame]

yes

[gritty isle]

Thank you for confirming that. Please log out of the Streamlabs web site; click your PFP in the upper right and select Logout. Then clear the cache in your web browser and quit the web browser.
Next logout of Discord and quit Discord.
Then launch Discord and log back in there.
The launch your web browser, navigate to the Streamlabs web site, and log in.
Then try the discord integration again.

Just in case, see the instructions below.

[wispy latch]

{1}

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[wanton flame]

Still not working. It says the account is already integrated to another streamlabs account. However I only have 1 account and only 1 discord account.

[exotic briar]

Hi all. I'm curious about the multistream function and kick. Is it slobs able to be setup so that chat will show from YT and Kick in the same chatbox?

[wanton flame]

Hey. Yes it does but to view the chats from youtube and kick at the same time you would need to go to the multi-streaming chat.

[exotic briar]

Thanks so much for the response. I'll give it a shot. I've never multistreamed so I'm curious how the difference in strain on my computer would be.

[wanton flame]

actually seems like it's a problem with the dashboard as I can't even add the streamlabs bot to my server without it showing the exact same message. I was just trying to access the extra channels to get help due to an issue I had with being constantly disconnected from my stream earlier today.

[wanton flame]

shouldn't have too much difference in strain. I streamed on both youtube and twitch and it ran more smoothly than when I streamed on just youtube.

[exotic briar]

Oh wow that's interesting. Thank you so much.

[random basin]

The Multi Stream Chat does not support Kick at the moment. Only the ones you can link to your Streamlabs account.

[wanton flame]

No problem. Have a great rest of your day 🙂

[exotic briar]

Thank you

[wanton flame]

Where would I go to get support due to an ongoing issue? I would of intergrated my streamlabs to go to the white glove support but due to problems with the dashboard I cant

[random basin]

Yes the multistream does not affect your machine, it is just like you streaming to 1 single place.

[wanton flame]

I'm having constant issues with lag and it's costing me more and more to fix. I have 516Mpbs wifi that is connected with ethernet and a mid-ranged PC with an RTX 3060 and I5-10400F.

[random basin]

You want to avoid WiFi while streaming.

[wanton flame]

I use ethernet my bad

I honestly have no idea why I am having so many issues with streaming when I have a decent PC and fast internet.

[random basin]

What enconder are you using?

[wanton flame]

I'll check

[wanton flame]

NVIDIA NVENC H.264 (new)

10000 bitrate too

[neon crow]

@wanton flame have you checked out this article? https://streamlabs.com/content-hub/post/best-bitrate-settings-for-live-streaming

[random basin]

You need to reduce that bitrate.

[wanton flame]

yes. several times.

[random basin]

What is your upload speed?

[wanton flame]

I was on 20K bitrate with no issue about half a year ago

[wanton flame]

I'll check

[wanton flame]

34.05Mbps

[neon crow]

I’d recommend using recommended settings as they are not only recommended for the software but also by the platforms to ensure the best quality of a stream.

[random basin]

Ok, what platform do you stream to?

[wanton flame]

I am within the recommended bitrate. The max recommended is 18.6K

[wanton flame]

Youtube only

[neon crow]

Where did you read 18.6k is max recommended bitrate?

[wanton flame]

the website you put

[neon crow]

I’m going to go ahead and say that the 3060 in combination with your 10th gen Intel cpu are bottlenecking with your current settings, which is why you’re experiencing issues.

[wanton flame]

So I would probably need to get another CPU that doesn't bottleneck my 3060

[random basin]

Well he is using Nvenc! That said the GPU is doing all the work.

[neon crow]

It is but it isn’t….

[random basin]

Depends if he has 100000 sources on it.

[neon crow]

When gaming, the CPU does a lot of heavy lifting, and the gpu is also doing heavy lifting, especially when RTX and DLSS is on because it’s using the tensor cores which are also used for encoding.

[random basin]

Try to stream and open your task manager on the side and see if any 100% there, CPU, GPU or even RAM.

[neon crow]

^^ this. It will give you a good idea on where the bottleneck is

[wanton flame]

I was playing roblox so I really doubt it was doing any heavy lifting

[neon crow]

You’d be surprised.

[wanton flame]

True

I will test and see

[neon crow]

Roblox probably isn’t going to max out a GPU like escape from tarkov, but it may max the CPU.

[gritty isle]

I would submit a ticket on this.

[wispy latch]

@wanton flame If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[wanton flame]

No 100% yet. Just 30%

[neon crow]

What about your network performance?

[wanton flame]

0%

[neon crow]

Are you trying to stream or just play Roblox?

[wanton flame]

I'm streaming whilst playing roblox

7-10Mbps for streamlabs and 0.3Mbps for roblox

[neon crow]

Okay. What resolution are you streaming at?

[wanton flame]

2% now for network

[wanton flame]

1920x1080

[neon crow]

So for 1080p60 the recommended bitrate is 4500 and assuming your card can handle it, maybe 5000 or 6000. Have you tried lowering your bitrate to somewhere within 4500-6000 and checked?

[wanton flame]

It's currently at 10K and after I changed one setting it's okay

but then again I'm not really on a game that has disneyland recreated

[neon crow]

Above 6000 for 1080p it’s not necessary. The reason 4K streaming requires high bitrate is because of the data size of a 4K streams.

But 1080p is fine between 4500 and 6000

You’ll probably never hit the 10000 bitrate at 1080p

Also random question: are your encoder settings set to simple or advanced?

[wanton flame]

could be that I was trying to stream at the HDR bitrate

[wanton flame]

advanced

[neon crow]

Definitely could be.

[neon crow]

Is psycho visual tuning enabled by chance?

[wanton flame]

yea

sorry replied to the wrong message

[neon crow]

Disable it and see if you get better performance

[wanton flame]

Oki

[neon crow]

It’s usually enabled by default but for some reason can have a significant impact on not only streams but also game frame rates

[wanton flame]

Explain the lag in roblox I was getting. I was streaming Hellblade Senua's Sacrifice without any issues only a few days ago so I was really confused when roblox started being an issue.

[neon crow]

Yeah it’s goofy why it’s enabled, because even the obs devs recommend turning it off if you’re seeing a performance hit

Kinda like “why not just have it disabled to begin with?”

[wanton flame]

Yea XD

[neon crow]

You’ll have to let me know if it makes a difference in your Roblox performance. I hope everything runs smooth now!

[wanton flame]

Im hitting 10600+ bitrate

[neon crow]

So disabling it improved things

Interesting

[wanton flame]

but 14% dropped frames

[neon crow]

Lower the bitrate to about 6000

[wanton flame]

but that isn't really noticeable

[neon crow]

Maybe 7000?

[random basin]

I find 1080p the 6500 is the sweet spot

[neon crow]

Kind of experiment with bitrate to see where it stops dropping frames and then that’s your sweet spot

[wanton flame]

Just realised I could private the live so my servers dont get pinged each time I'm doing a test XD

[neon crow]

Ehhh….nobody will notice 😉

[wanton flame]

I got yelled at by a kid earlier for pinging asking what live they wanted to see XD

[neon crow]

Oof

[wanton flame]

7500kb/s and 0% skipped.

[neon crow]

Woot

[wanton flame]

FINALLY!

[neon crow]

Should be all set

[wanton flame]

Hopefully 🤞

[neon crow]

Happy streaming!

[wanton flame]

Thank you so much Orsuna. Hopefully this won't happen again after today.

[little crescent]

when is streamlabs coming on kick

[random basin]

At the moment our team is actively investigating the possibility of including Kick integration but no news as of yet. Check our social medias for updates on this in the future if we do announce Kick!

[random basin]

In the meantime you can stream to Kick using this option.
https://streamlabs.com/content-hub/post/how-to-stream-new-platform-custom-ingest

[verbal juniper]

how the hell i get verified

[random basin]

Hi there. What do you mean by verified?

[wispy latch]

@verbal juniper

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[verbal juniper]

i want to put my card on stream lab and no im not a ultra member

[gritty isle]

Verification takes place automatically. When you are verified, you will be notified. There’s no shortcut to the process and there is no further information available.
https://streamlabs.com/content-hub/post/verification-for-tipsdonations-via-credit-card

[verbal juniper]

again what do i have to do to get that

i mean i m streaming and im using the software

[gritty isle]

Stream consistently and avoid charge backs. Increase your concurrent views as well (CCV).

[verbal juniper]

so i just keep using it and one day boom

[gritty isle]

That’s about it.

[verbal juniper]

thank you so much

[gritty isle]

You’re welcome.

[desert briar]

hey has teh support channels been removed?

[wispy latch]

@desert briar Need Help?
Check out our #1057658928365842512 to find guides on how to solve your problem
#known-issues is a great place to check out to see if it's an issue the team is currently working on
If you are an Ultra subscriber link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[prisma thicket]

Hi how do I get to use stream labs full screen on my phone

[gritty isle]

These guides might help out... https://streamlabs.com/content-hub/post/mobile-live-streaming-guide and https://streamlabs.com/content-hub/post/how-to-use-scenes-streamlabs-mobile-app

[cursive herald]

@vocal leaf No advertising! Check the #rules

[vocal leaf]

Sorry

[peak bison]

Didn't there used to be a regular tech support channel?

[gritty isle]

Not at the moment. We're updating our Technical Support experience, including alternative 24/7 Support options soon.

In the meantime, we'll respond ASAP to help tickets at the URL below. Live Chat Support is available for Ultra members on their Dashboard and in Discord.
https://support.streamlabs.com/hc/en-us/requests/new

[peak bison]

So I need to pay money for live chat?

[gritty isle]

The Live Chat is a benefit of a Streamlabs Ultra subscription. It’s not required that you pay for technical assistance. Just the link provided to submit a ticket.

Depending on your issue, a Volunteer might be able to provide you some limited assistance if you post your issue.

[turbid basin]

Ello

where can I ask questions abt help for streamlabs hehe

[gritty isle]

There no support in their channel. A Volunteer might be able to assist in a limited way but if you prefer full assistance, please submit a ticket.

[wispy latch]

@turbid basin Need Help?
Check out our #1057658928365842512 to find guides on how to solve your problem
#known-issues is a great place to check out to see if it's an issue the team is currently working on
If you are an Ultra subscriber link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[turbid basin]

thank youu

[wispy latch]

@peak bison Need Help?
Check out our #1057658928365842512 to find guides on how to solve your problem
#known-issues is a great place to check out to see if it's an issue the team is currently working on
If you are an Ultra subscriber link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[desert briar]

I need help

@gritty isle

[gritty isle]

Please don’t ping anyone not actively assisting you and if you need assistance, please just post your question or issue and see if anyone can assist. I am not always available but happened to be up just now as the dog needed to go out.

[wispy latch]

@desert briar Need Help?
Check out our #1057658928365842512 to find guides on how to solve your problem
#known-issues is a great place to check out to see if it's an issue the team is currently working on
If you are an Ultra subscriber link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[desert briar]

Sorry sir but I had a problem with the mic

[mystic charm]

My Streamlabs keeps crashing just a few minutes into my stream. It shows a message that says ( Streamlabs has encountered a critical error ) anyone else had this issues and how did you fix it?

[wispy latch]

@mystic charm Need Help?
Check out our #1057658928365842512 to find guides on how to solve your problem
#known-issues is a great place to check out to see if it's an issue the team is currently working on
If you are an Ultra subscriber link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[humble gale]

There should be a crashing guide in the #1057658928365842512

[vital oak]

morning

[median relic]

Hello,
Can you please help me to find a way users can chip-in their loyalty points in a loyalty store?
For example there is a Stream perk A and Stream perk B and users can chip-in for either option until certain mount is reached.
Thank you.

[neon crow]

Have you watched the video here? https://streamlabs.com/content-hub/post/cloudbot-101-loyalty-points

And also this page: https://streamlabs.com/content-hub/post/cloudbot-101-loyalty-store

[median relic]

Hi, yes I did. I couldnt find an answer and asked here.

[neon crow]

The second article I linked explains creating loyalty store items. Unless you’re asking about twitch channel points?

In which case this article would be relevant: https://streamlabs.com/content-hub/post/twitch-channel-points-ideas

[median relic]

Thank you for your answers. Perhaps I couldn't explain myself. So I am using Streamlabs Cloudbot with streams on Youtube. Twitch has a Challenge system, where users can pool-in their loyalty points for a Stream perk. I am asking how can I make a similar thing using Streamlabs Cloudbot loyalty points?

I can create Loyalty Store items, no problem. I am asking specifically for pool-in, or chipping-in for multiple users to get an item.

[oak cloud]

Whoever was just in here, I added ultra if you could write in #vip-support or #ultra-support

[neon crow]

There isn’t a way to use a common “pool” of points, but users can give points to other users for a common purpose. Since they’re specific to your channel, they can’t take points given in your channel and spend them somewhere else. I believe the syntax for the give command is !give <points> <username>

[median relic]

Thank you for your answers!

[neon crow]

Anytime! Glad to help!

[candid basalt]

Anyone else has the issue that he has to log into twitch every time when starting streamlabs desktop? 😦

I also have to re-login to chat even though I logged into twitch to start streaming

[wispy latch]

@crisp frost
Please no advertising or self promotion in any channels or DMs with server members. Please see #rules for more details on our server guidelines.

[dusty heron]

Hi i have a question can i switch the scene on streamlabs console ?

[grave ember]

anyone hitching really bad? or could help me

[wispy latch]

@grave ember Need Help?
Check out our #1057658928365842512 to find guides on how to solve your problem
#known-issues is a great place to check out to see if it's an issue the team is currently working on
If you are an Ultra subscriber link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

This helpful video from Streamlabs answer your question: https://youtu.be/1sLqdbi1UcQ

[dusty heron]

I already see that but i still dont know how i change the scene on the stream if i have only xbox and mobile phone

[gritty isle]

You have to use a web browser to access the Streamlabs Console web site and set it all up. https://streamlabs.com/console

https://streamlabs.com/content-hub/post/streamlabs-console-faq

https://streamlabs.com/content-hub/post/how-to-get-started-using-streamlabs-console

[runic galleon]

so I'm an ultra member and there is no "extra" help or private channels for tech support

[gritty isle]

You need to link your Discord account by following the instructions below from the bot. 👇

[wispy latch]

@runic galleon

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[runic galleon]

I did it opens discord in a browser with less channels than this

[gritty isle]

Did you go here and perform the integration? https://streamlabs.com/dashboard/#/settings/integrations Once you complete that, you'll get the Ultra role and then can access the Ultra Support channel.

[runic galleon]

yes

[gritty isle]

There ya go!

Now you can access the #ultra-support channel.

Sometimes it can take a few minutes for the system to assign the role. Thank you for being a Streamlabs Ultra subscriber!

[stark totem]

hello?

i could use some help

if anyone gets this oplease personal message me

im having troubles learning how to use streamlabs/streamlabs console

[gritty isle]

We have two guides for Streamlabs Console that might help! https://streamlabs.com/content-hub/post/how-to-get-started-using-streamlabs-console and https://streamlabs.com/content-hub/post/how-to-get-started-using-streamlabs-console

And if you still need assistance... 👇

[wispy latch]

@stark totem Need Help?
Check out our #1057658928365842512 to find guides on how to solve your problem
#known-issues is a great place to check out to see if it's an issue the team is currently working on
If you are an Ultra subscriber link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[dusk torrent]

I'm an idiot and deleted my desktop audio. Tried readding it and nothings coming out. Trying to get my spotify and game sound to come through

any suggestions?

[random basin]

Hi, try to have a read on this please. https://streamlabs.com/content-hub/post/desktop-audio-not-being-captured

If you still have issues after the steps in that article, follow this:

[wispy latch]

@dusk torrent Need Help?
Check out our #1057658928365842512 to find guides on how to solve your problem
#known-issues is a great place to check out to see if it's an issue the team is currently working on
If you are an Ultra subscriber link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[trail blade]

hi

someone can help me pls

[wispy latch]

@trail blade Need Help?
Check out our #1057658928365842512 to find guides on how to solve your problem
#known-issues is a great place to check out to see if it's an issue the team is currently working on
If you are an Ultra subscriber link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[merry citrus]

Hiya anyone know what to do about learning to stream??

[gritty isle]

We have a guide on getting started with Streamlabs Desktop https://streamlabs.com/content-hub/post/getting-started-with-streamlabs-desktop.

You can also check out Streamlabs University for Twitch https://streamlabs.com/content-hub/university/streamer-university or YouTube https://streamlabs.com/content-hub/university/youtuber-university.

And you can search the Streamlabs Creator Resource Hub https://streamlabs.com/content-hub.

Or check out the #1057658928365842512. The Self Help Center is like a library and thus the posts are read only.

If you need technical assistance, see the next post from the bot. 👇

[wispy latch]

@merry citrus Need Help?
Check out our #1057658928365842512 to find guides on how to solve your problem
#known-issues is a great place to check out to see if it's an issue the team is currently working on
If you are an Ultra subscriber link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[merry citrus]

Thank you ❤️

[shy canopy]

Anyone know why when i am mid stream it would randomly stop streaming but the timer would continue to count, its like its frozen ???

[whole stag]

[wispy latch]

@shy canopy Need Help?
Check out our #1057658928365842512 to find guides on how to solve your problem
#known-issues is a great place to check out to see if it's an issue the team is currently working on
If you are an Ultra subscriber link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[ornate vine]

does anyone have this issue as well that streamlabs isnt showing the recent followers in the activityfeed ?

the alert also doesnt popup either

[gritty isle]

This was a #known-issues last week and was resolved <#known-issues message>.

If you're still not receiving Follow alerts, please try reloading your widgets:

To do this, you would go to this page: https://streamlabs.com/dashboard#/recentevents Go to the Live Actions tab, and scroll to the bottom. There should be a re-load widgets option!

You'll need to wait for a new follow to confirm and note that this will not go back and capture and events that were missed.

[ornate vine]

thank you i just did it now ill keep you updated to see if it worked! thank you

[gritty isle]

You’re welcome!

If you can’t find a new follow, let me know and I can follow as a test.

[fading wagon]

were the tickets for support removed for this server?

[wispy latch]

@fading wagon Need Help?
Check out our #1057658928365842512 to find guides on how to solve your problem
#known-issues is a great place to check out to see if it's an issue the team is currently working on
If you are an Ultra subscriber link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[hearty sphinx]

How does the Streamlabs scheduling system works?

[gritty isle]

https://streamlabs.com/content-hub/post/introducing-streamlabs-stream-scheduler

https://streamlabs.com/content-hub/post/how-to-schedule-a-live-stream-on-youtube

[fathom eagle]

Anyone else having freezing issues with Streamlabs and windows 11?

[wispy latch]

@fathom eagle Need Help?
Check out our #1057658928365842512 to find guides on how to solve your problem
#known-issues is a great place to check out to see if it's an issue the team is currently working on
If you are an Ultra subscriber link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[clever beacon]

Hi, does streamlabs work with the Evermix box for streaming music sessions?

[neon crow]

@clever beacon If it shows as an audio device on your computer you should be able to add it as an audio source in StreamLabs Desktop.

[clever beacon]

Thanks for the swift response. What about the mobile app?

[cursive herald]

@humble crater Sorry! No advertising, check the #rules

[neon crow]

If you can get it to connect as an input on a phone/tablet maybe? I don’t want to say yes because hardware setups are so vast

Like if an audio interface is USB there might be a way to use a lightning to USB adapter on an iPhone kind of way….

But not going to definitively say it would work 100%

[clever beacon]

Ah, I'll test it out, but I feel like it should work fine. Mixcloud recommended streamlabs to live stream on their platform, so it should work ok

[neon crow]

If you run into issues we are always here to assist if we can 🙂

[clever beacon]

Amazing. Thanks a lot 🙏

[balmy summit]

@neon crow @gritty isle how do you retake the benchmark for your pc when you install streamlabs

[random basin]

Hi, you mean the Auto Optimize?

Just press the Settings and it is the General TAB.

[gritty isle]

And please don't directly ping Volunteers, thanks! If we're available, we will respond.

[gritty isle]

And note that the Auto Optimize is only available when you log in with Twitch.

[ebon spoke]

i need help i dont no y but my stream labs ends my streams i close it out but it wont open unless i restart my pc

[gritty isle]

I would first reboot your PC to ensure there are no 'stuck' Streamlabs Desktop processes on your system.

Then download a fresh installer here https://streamlabs.com/streamlabs-desktop/download?sdb=1. Then run the installer as administrator and let it install over your existing installation of Streamlabs Desktop. Once the installer is done, don't let it launch Streamlabs Desktop; just exit the installer then reboot your PC.

Once your PC is back up then try launching Streamlabs Desktop again. Let it just sit an run for a few minutes then quit it. After a few minutes, try and launch it again.

You won't lose any data or settings during the reinstallation.

[balmy summit]

yes ty

[deft stump]

guys is there a way to do a video on a command like say !lol and a vido of me doing something dumb comes on screen ?

[gritty isle]

This is not possible with Cloudbot but it is possible with Streamlabs Chatbot when used along with the OBS Remote Plugin. If you want to learn more, then hop over to the Streamlabs Chatbot discord. There's an invite link in the #rules channel. One in the Chatbot discord, you can find the Chatbot docmentation in the FAQ channel.

[desert briar]

how do i set up music from youtube but have it in a separate audio channel than my desktop audio?

[gritty isle]

The Application Audio Source could probably do that. https://streamlabs.com/content-hub/post/how-to-use-application-audio-capture

[deft stump]

can't see to find link sorry maybe im blind? i also have Ultra idk if that matters

[gritty isle]

Oh I see there was a change in the #rules channel. You can download Streamlabs Chatbot and the documentation for it for Twitch or YouTube here: https://streamlabs.com/desktop-chatbot

Chatbot is not available for MacOS and is not available for Facebook or Trovo.

[uneven blade]

Hi, I'm looking for any help with setting a daily goal. I have the goal created but when I hit restart stream labels nothing happens

[lament notch]

My computer audio stutters in all of my streams and recordings and I've had the problem for weeks now, what do I do

[iron field]

Hi I m looking for any help with setting

My computer audio stutters in all of my

[deep crypt]

Hi peeps, is there anybody up for helping me with testing my alertbox ? (literally just following me, you can unfollow after)

[random basin]

Done 🙂

[deep crypt]

ok it aint working, and literally checked all the possible settings and tried to do the tutorial from #known-issues

And I think it has to do something with the streamlabs connection or something, cuz another alertbox from another provider works with no issue

[burnt gust]

@deep crypt Need Help?
Check out our #1057658928365842512 to find guides on how to solve your problem
#known-issues is a great place to check out to see if it's an issue the team is currently working on
If you are an Ultra subscriber link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[random basin]

Send in a ticket so they can have a look.

[deep crypt]

Thing is that it worked just until late today :P, ill try that i guess

[deep crypt]

Think i got some new updates, on the Analytics page it says that I got 0 new Followerd, 0 new subs, for the past 2 streams, but it has actually been like around 4 subs and 15 followers, tho it registers the peak viewers and Avg viewers, What u guys think it is?

[final saffron]

Hey everyone 👋 I'm so excited to join this discord and see everyone's journey streaming. I just recently set-up a bunch of cool stuff with cloudbot; however, it's commands only seem to be working with my youtube streams and not on twitch. Has anyone been through this? Also I did input: /mod streamlabs on twitch and it confirmed that this was the mod for my twitch.

[zenith hazel]

Since last Thursday the !watchtime command is no longer counting new time. Is this a known issue? I already disabled and enabled and so on

[somber crypt]

Hello! Is there anyone else has issues with new follower alerts? It's not showing in my streamlabels

[west oriole]

hallo

[runic spear]

hi, im having trouble streaming wu long . whenever i stream, fb will stop streaming and the game capture on my slobs would freeze. but in obs itself it shows as its still streaming

[winter delta]

I've been away for a year and I'm searching sooo hard to find a comprehensive list of which features on the mobile app (irl streaming) are paid versus free to figure out what I can still do in the free.

My overlay and alerts weren't working the last time I tried to do an IRL stream despite me deleting/reinstalling the app, deleting/re-adding the overlay, reloading the alerts etc, and I was wondering if it was because some of it was paid features.

I'm catching up on known issues around alerts, less worried about alerts, more concerned about why my overlay image isn't working - any ideas? Talking about an image that is on my screen on mobile irl streaming, transparent and frames my stream, I used it for years on the same app previously but used to be a paid account

[random basin]

Hi, please follow the steps to resolve this issue:

1. Log out of Streamlabs and all Streamlabs software that you may be using.
2. After logging out, go here: https://www.twitch.tv/settings/connections
3. Then find Streamlabs (Twitch Alerts) or Streamlabs Dashboard & click Disconnect.
4. Once you have done this, please log in to streamlabs.com or Streamlabs Desktop with your Twitch account

Please then open your alert box via web browser via https://streamlabs.com/dashboard#/alertbox by clicking the Launch button towards the top right of the page, keep that open for at least one minute, then try following your channel from an account that hasn't already followed you.

NOTE: Events that weren't produced before this will not be shown on the mini feed or recent events pages.

[burnt gust]

@runic spear Need Help?
Check out our #1057658928365842512 to find guides on how to solve your problem
#known-issues is a great place to check out to see if it's an issue the team is currently working on
If you are an Ultra subscriber link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

@winter delta Need Help?
Check out our #1057658928365842512 to find guides on how to solve your problem
#known-issues is a great place to check out to see if it's an issue the team is currently working on
If you are an Ultra subscriber link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

@final saffron Need Help?
Check out our #1057658928365842512 to find guides on how to solve your problem
#known-issues is a great place to check out to see if it's an issue the team is currently working on
If you are an Ultra subscriber link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[winter delta]

I checked there already, seems as though all of the pages on ultra/prime don't list the features for mobile streamlabs for irl streaming. I would hate to bug support for that, I was hoping to find a quick yes/no answer here:

Is the custom overlay feature for mobile irl streaming a paid feature or not?

[random basin]

I do believe it is, let me quickly double check that for you.

[winter delta]

I did an extensive search for an answer for that, but yea I think it might be - it might've been the reason I subscribed before, and it might be the reason it isn't working now since I'm not paying for it anymore

[random basin]

Yes all the apps/perks that are exclusive to the Ultra membership, once the membership ends they stop working.

[winter delta]

I think the mobile irl streaming app still has some free features however, but yea, they don't make it clear which ones are paid vs free, the features just simply stop working it seems

A bit confusing - I'm also confused whether or not I need Prime or Ultra

[random basin]

I am inquiring regarding to this overlay to a more experienced with the mobile app member of the team, I will get back to you as soon as I got an answer.

[winter delta]

I appreciate it! Trying to figure out if it's worth upgrading again, and if so, to which plan

[random basin]

Ok, so you can create your own with the free one, but the premade ones (Themes) are Ultra exclusive, also you get Disconnect Protection with Ultra, and that on mobile is very good. Also multi stream on mobile with Ultra.

Does this help you in any way?

[burnt gust]

@zenith hazel Need Help?
Check out our #1057658928365842512 to find guides on how to solve your problem
#known-issues is a great place to check out to see if it's an issue the team is currently working on
If you are an Ultra subscriber link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[winter delta]

Thanks, that does help! Not sure why my custom one wasn't working, so I may end up having to reach out to support for that.

[random basin]

Yes I would advise you to do that. Post your issue in #ultra-support and a member will have a look at that with you 🙂

[warped helm]

hi i am trying to figure out how to put my youtube livestream code into streamlabs?

[gritty isle]

Is this the first time you have used Streamlabs? If so, all you need to do is just log in and Streamlabs Desktop will read you stream key from your account. No need to manually set it up.

If you’re wanting to stream to a second YouTube channel, you would set that up by going to Settings -> Stream and adding a custom destination.

To log in or log out, see the next post from the bot. 👇🏻

[burnt gust]

{1}
Click the :gear: at the bottom left of Streamlabs Desktop. Then the logout button should be at the bottom left of the popup as shown:
https://i.gyazo.com/d85a0f693148ea5b9e4c6b03d7cbf703.png

[warped helm]

oh ok

[calm quartz]

hi i have a big problem

I received donations via streamlabs but I had the wrong email address, I wanted to know if it is still possible to recover it? (I had badly entered my email by making a mistake of a letter)

[warped helm]

ummm it keeps saying twitch livestream and it wont go on the youtube livestream

[gritty isle]

You should reach out to PayPal for assistance on recovery of that tip as Streamlabs doesn’t touch tips. And also be sure to disconnect and reconnect the correct email address in your tip setup.

[calm quartz]

i tried but they tell me they dont have to do anything with that

[gritty isle]

Sounds like you are logged in with your Twitch account. Log out and log in with the YouTube account you have merged in Streamlabs.

[gritty isle]

There nothing Streamlabs can do on that, sorry. Please make sure your corrected your tip setup to avoid this going forward.

[south bluff]

I have an issue with my mini-feed and in combination with that also with the alerts. Somehow some of the new followers don't show up on the Mini-Feed and don't trigger a alert. I have searched for an solution but didn't found anything yet. Someone an idea?

[gritty isle]

This was a #known-issues issue last week that was resolved.

Please follow the steps in this post <#known-issues message>.

Note that this will not go back and recover events that were missed and Streamlabs doesn't detect a unfollow then follow back. You need a totally new follow for verification.

If you still don't see follow alerts then please reload your widgets. To do that. go to this page: https://streamlabs.com/dashboard#/recentevents Go to the Live Actions tab, and scroll to the bottom. There should be a re-load widgets option!

[south bluff]

thanks, didn't saw it in the known-issues.

[gritty isle]

Let me know once you've followed the steps in the post and I can follow you as a test.

[south bluff]

just done it. seems like it worked fine.

[gritty isle]

Yay!

[calm quartz]

everything is fine now

[proper totem]

Streamlabs is currently experiencing issues. We are working with our service provider to remedy this as soon as possible.

Status: Service is slowly returning per region

Keep an eye on #known-issues for updates.

[smoky dirge]

Awesome! thank yall!

[viscid nova]

thank you for fixing the errors!

[stray citrus]

[smoky dirge]

Was very confused at the 500 | Server Error message

I am still seeing it, but now hoping it will, also, soon be resolved

[frosty quartz]

I get an error when starting the stream, it says there is no connection to the Internet or the server. Who knows what could be the reason?

[smoky dirge]

@frosty quartz

[frosty quartz]

thank you

[smoky dirge]

mhmm of course

[wicked cradle]

hello! is streamlabs site down?

[dusky valley]

same here

[viscid nova]

it is

[gritty isle]

@wicked cradle @dusky valley

[spark kelp]

My alert sounds are gone again.

[viscid nova]

but for me it when back up

[crisp merlin]

Can't logging to streamlabs 😭

Was looking forward to streaming tho, what a bummer again.

[gritty isle]

@crisp merlin

[gritty isle]

If you need technical assistance with that, please hop over to #ultra-support.

[fervent crag]

can someone give me the new ip address for the website ? Like that i can add it in the windows hosts file and having the website works

[gritty isle]

@fervent crag

[crisp merlin]

@gritty isle yes I read it. After I logged out from twitch with streamlabs. Can't log back in now. So guess I won't be streaming tonight. Starting to get unhappy with streamlabs. Super heavy on the pc while streaming and playing games. Especially online multiplayer.

[fervent crag]

Yes i know but I imagine its just dns propagation

[spark kelp]

I don’t know if I’m allowed to be in there. My ultra membership kind of lapsed and I don’t know when I’ll be able to turn it back on.

[shrewd finch]

I know what you're looking for but the website should be back up soon, I'm sorry for the wait.

[fervent crag]

ok ty

[shrewd finch]

You can always try a clear cache/cookies or icongnito browser

[shrewd finch]

Website is having issues still, check #known-issues

We will update there when it is resolved

[crisp merlin]

I have ultra as well do I get a button?! 🙃 🤣

[burnt gust]

@crisp merlin

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[frosty quartz]

earned

[gritty isle]

Are you not hearing the alert sounds? Is it all alerts or just specific alerts?

[spark kelp]

Thanks. I had to reset windows last night because my text to speech literally died and tried to take my screen reader with it. I’m just getting my streaming stuff set back up and that’s how I noticed things were going weird

[amber trench]

So what’s going on with streamlabs? Says failed to fetch settings

[proper totem]

Streamlabs is currently experiencing issues. We are working with our service provider to remedy this as soon as possible.

Status: Service is slowly returning per region

[vernal spade]

My 1000 ppl viewers waiting for my stream. That's not why I pay for ultra membership...

[shrewd finch]

Cloudflare servers experienced issues, which we have no control over I'm afraid. Because of that we are waiting for the servers to come back in full working order. It may be a bit depending on the region of the world you're in. Please be patient, thank you!

Any updates can be found in #known-issues when this is fully resolved from Cloudflare.

[latent void]

" Your Streamlabs Merchandise Order has been put on hold "
" there is an issue with order "

but fails to tell me what it is..

[burnt gust]

@latent void If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[crisp merlin]

For me it's running again 👑

[proper totem]

Hey! We can't help with merch (nor payments/subscriptions) in Discord or live chat support, instead, please send a ticket to our Customer Support Team here: https://support.streamlabs.com/hc/en-us/requests/new

[latent void]

😮

I just sent a ticket.. like, dang..

[latent void]

would you by chance know the eta on the email

[sterile moat]

I need help I want to buy ultra but I keep getting get customer support

[lilac tusk]

I had this same problem today!!!!

[tawny mesa]

I couldn't find a solution to this yet, (still looking) but for some reason Stream Labs isn't working with a particular game I am trying to play. It freezes the video capture when I click into the game, and the game won't work If i am not clicked into it. Anyone experience this or have an idea why it won't work.

[neon crow]

Hi again!

Can I ask which game?

And have you had a chance to walk through the troubleshooting steps here: https://streamlabs.com/content-hub/post/black-screen-game-capture-problems

[tawny mesa]

Its Pokemon Eternal Order, a fan made pokemon game. I worked through those steps before yes. I am also on a laptop which I recently found out is relevant.

[neon crow]

Next steps would be to walk through this troubleshooting guide: https://streamlabs.com/content-hub/post/troubleshooting-capture-source-issues-on-laptops

[tawny mesa]

Yes I am currently working my way through this one now. I will update if that changes anything.

[tawny mesa]

Ok so as of now, it seems to allow me to capture the game and play it. This is a major step and helpful fix on the laptop. Only weird thing now is when I click off the game, it gets really glitchy and starts flipping upside down and stuff with stream labs. Not a deal breaker, but a bit offsetting I suppose.

Actually, It is now working some times but not every time. It is acting odd. Flipping upside down some, or freezing some.

[neon crow]

Are you running the game full screen?

Are you using a second monitor?

[tawny mesa]

Currently running it full screen, and on a second monitor. Let me also say I used the gpu steps to for the game to run on high performance, restarted everything and it seems to be working now.

to force* the game

[icy marsh]

Can I add a timer in Streamlabs?

[random basin]

Hello there! If you are an Ultra member you can use the APP Advanced Overlay Maker and create your own timer and insert it in any of your scenes!

[icy marsh]

nope not Ultra

[raw harbor]

hello, i need assistance in setting up Collab cam! I have sent the link out to a friend and they join but i can not seem them on my streamlabs desktop? How do i get their video feed on my stream?

[random basin]

Then I am afraid there is no integrated timer widget on Streamlabs.

[random basin]

Hi! Can you follow all the steps on this:
https://streamlabs.com/content-hub/post/how-to-use-streamlabs-desktop-collab-cam

If afterwards there is still issues, follow the instructions bellow please

[burnt gust]

{1} Need Help?
Check out our #1057658928365842512 to find guides on how to solve your problem
#known-issues is a great place to check out to see if it's an issue the team is currently working on
If you are an Ultra subscriber link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[neon crow]

If you’re using game capture, it should just capture the game. If you’re going to capture both discord and Roblox but don’t want any other open applications captured you can add a window capture for discord and a game capture for Roblox. If you want to capture the whole screen you can add a display capture which will capture everything displayed on your screen as you see it.

[upper pulsar]

what are the speed options under cpu encoding for? like whats the difference between super fast and placebo?

[shrewd finch]

Placebo you don't want to touch it offers nothing to your streaming experience besides basically maxing out your system usage. Other speed options are for increasing quality on your broadcast simply put. The slower the encoder preset the more system resources and time it takes for pixels to be rendered at the highest quality possible.

[upper pulsar]

whats good for a 12th gen i7

[shrewd finch]

Can't say for sure, that would be best found online to be honest from users who have the same CPU. Or just selecting an encoder preset > going live > adjusting > going live > repeat steps over and over to find what works best

[upper pulsar]

imma just put it on fast

[neon crow]

There’s not a “best settings” due to the variety of hardware configs. Fast is usually fine for most PCs. If you’re running Xeon or Threadripper you can just set it to slow and laugh all the way to stream because they’re beast CPUs

[upper pulsar]

sooo for my stream pc i should get a quadro and a threadripper?

[neon crow]

If you don’t like the quality and aren’t seeing a performance hit, you can drop it just slower than fast and see how it performs.

[upper pulsar]

my cpu is barely bumped as it is now

[neon crow]

Sure, brand new threadripper pro 5900 series and an RTX A6000

I’ve seen the price on that with just 16GB of RAM and I cried

[tawdry monolith]

i got a question

[neon crow]

How can we help?

[upper pulsar]

lmao i was actually eyeballing that but instead of the a6000 an a4000

[neon crow]

Yeah the A6000 is a $5,000 card….

They’re fast though

[upper pulsar]

I want the threadripper before i get a gpu like that

[neon crow]

But a 3090/4090 is going to wreck encoding tasks

Especially with AV1

[tawdry monolith]

say i want to only stream an application and a game

how would i go about doing that

[neon crow]

In the same scene or in two separate scenes?

[tawdry monolith]

two

like i alt tab or sum and the other application pops up

[crystal flame]

Hi, i have a problem...
I can't put my assets on stream labs, when I press import nothing happens, can someone help me?

[tawdry monolith]

and when i minimize it, it goes away

[neon crow]

Have you checked out this article? https://streamlabs.com/content-hub/post/how-to-automatically-detect-and-capture-a-game-source-in-streamlabs-desktop

[burnt gust]

@crystal flame Need Help?
Check out our #1057658928365842512 to find guides on how to solve your problem
#known-issues is a great place to check out to see if it's an issue the team is currently working on
If you are an Ultra subscriber link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[tawdry monolith]

sorry meant in the same

like i alt tab or something around those lines and it pops up in the stream

and when that application is minimized it goes off my stream

[crystal flame]

please?

[neon crow]

I’d recommend submitting a ticket here: https://support.streamlabs.com/hc/en-us/requests/new

If there is an issue they will be able to figure it out quickly and get you up and running

[neon crow]

So an automated switcher kind of thing?

Allow me to ask

[tawdry monolith]

sure

[neon crow]

I’m asking.

[keen inlet]

Hi there I’m just about to sign up for streamlabs console. So when I start streaming do I have to automatically choose each scene I have for when I start etc then gameplay or brb. How does that work? Do I need to have it open when I stream do these scene cuts automatically? Any help will be appreciated! Sorry for being an idiot

[neon crow]

So there isn’t an automatic scene switcher for Streamlabs Desktop. This means that you will need to have two separate scenes and either use hotkeys to switch between them or use the Streamlabs Control app to switch scenes.

[neon crow]

Hi there! You can manage your streamlabs console scenes from your mobile device or a computer. You can swap between scenes or set your starting scene via the website.

[keen inlet]

The thank you so much! Makes perfect sense

[frozen loom]

Im trying to setup a Vtuber and im on a mac. any video ive seen about adding the game capture my version of stream labs doesnt have game capture it lets me window capture though? but then im stuck with the app bar at the top of the capture

[shrewd finch]

Streamlabs Desktop for Mac doesn't have game capture functionality. Maybe you can capture the Vtuber program with a window capture source then use a green screen filter to knock out the background. Beyond that there may be a Youtube tutorial online with how to do that

[frozen loom]

yep i have the window capture and its set for chroma and the chroma works but it leaves the application bar at the top lol

[shrewd finch]

Crop it out with alt + drag on the webcam transform box

[random basin]

You can trim the source on the top side

[shrewd finch]

actually for Mac it may not be alt, maybe command not sure

[frozen loom]

ok ill try that. one moment. 🙂

yep that worked! thank you so much!

[lyric shadow]

hello does anyone know how to fix my streamlabs? i tried to connect tiktok and my editor window went to mobile size

[random basin]

Hi. You can change your canvas size manually. Go into Settings and in the TAB Video you can set the canvas size you want.

[lyric shadow]

thank you

[random basin]

You're welcome, have fun

[tiny turtle]

how do i reautherise my bot and streamer account im new to this

[uneven grail]

hello people i have a question

[random basin]

Hi. You can follow the info on this article, and should solve your issue.
https://streamlabs.com/content-hub/post/cloudbot-common-problems-solutions

[uneven grail]

so im using a saffire pro 40 on my windows pc and the audio comes out tinny and garbled or not at all in streamlabs, audio in is fine audio out is fine

is there a way to add MIMO devices directly in streamlabs?

[random basin]

Hi @uneven grail , that is a more technical question I would advise you to follow the instructions bellow.

[burnt gust]

@uneven grail Need Help?
Check out our #1057658928365842512 to find guides on how to solve your problem
#known-issues is a great place to check out to see if it's an issue the team is currently working on
If you are an Ultra subscriber link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[uneven grail]

all of that has just told me i need to go buy a mac... thus why asking other users

there is no windows support, literalkly everything ive found is support for a mac

[random basin]

Have you tried to send in a ticket to the team? Better to ask for a 2nd opinion before go in and spend monies.

[uneven grail]

oh ive already got the hardware, im trying to stream from my recording setup. my presonus usb interface works fine but its only 2 channels kind of hard when your streaming master stereo signal and a mic

its just weird cause streamlabs will work fine with it one day and not at all the next

[random basin]

Yeah, most definitely I would advise you to send in a ticket and put all this info in there.

Submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[velvet escarp]

Hello.
Since sunday that my streamlabs stopped showing new followers. It's shows raids, subscribers and evertyhing, but new followers don't appear on my mini feed nor does the alert show up.. Is there anyone that can help me? I already logged off and on from streamlabs and it didn't work.

[half holly]

ok so when i add a window capture and go into the drop down menu to select the window, dicord is just missing, its not there, i have absolutly no idea why pls if anyone knows why cos from searching this online it seems no other human on earth has had this problem and idk what to do

on streamlabs desktop btw

[random basin]

Hi, sorry to hear that. Please follow the steps bellow and should get that fixed for you:

To resolve this issue:

1. Log out of Streamlabs and all Streamlabs software that you may be using.
2. After logging out, go here: https://www.twitch.tv/settings/connections
3. Then find Streamlabs (Twitch Alerts) or Streamlabs Dashboard & click Disconnect.
4. Once you have done this, please log in to streamlabs.com or Streamlabs Desktop with your Twitch account

Please then open your alert box via web browser via https://streamlabs.com/dashboard#/alertbox by clicking the Launch button towards the top right of the page, keep that open for at least one minute, then try following your channel from an account that hasn't already followed you.

NOTE: Events that weren't produced before this will not be shown on the mini feed or recent events pages.

@velvet escarp Oh I see you already tried that! Give me a sec, let us try something!

[velvet escarp]

Maybe I can try disconnecting and connecting streamlabs from twitch? I only logged out from streamlabs desktop

[random basin]

Hello

[finite flame]

Hi I recently got streamlabs and I've been wanting to record roblox on it at fast pretty good quality, i play roblox at lowest graphics settings so I thought it would be easy to record high quality stuff, I'm not an expert at any of this and I wanted to know how I can change my settings to fix my problem, my recordings are really pixelated/blocky and super laggy compared to how it looks when i actually play it, it's very fast when I play it just not when I record it

I am going to have to stream in the future but for now I just wanted to start recording with the software so I just need recording settings

[random basin]

Hi I recently got streamlabs and I ve

ok so when i add a window capture and go

[woeful sinew]

Is there a way to completely wipe Streamlabs? I picked a bad theme and can't get it to go back to the beginning and do the tutorial stuff again. Uninstalling didn't help

[stray ether]

Is there a way to completely remove Widget Themes?

[gritty isle]

You can manage Widget Themes on the Streamlabs web site: https://streamlabs.com/dashboard#/widgetthemes

Just hover on the one you want to remove and click Delete.

[stray ether]

I do not have the ability to remove or disable the default one

[gritty isle]

If you only have that one, then yeah, you can't delete that one.

[stray ether]

Oh ok that makes sense. What do I do if old alerts that aren't being used anymore are showing up instead of the new ones?

[gritty isle]

Image wise? Maybe you have an old alert variation or you have Custom HTML/CSS enabled.

[stray ether]

Yes image wise. I used a pre-made stream package from forever ago, but am not using any of the scene collections of that specifc package anymore. Hmmm

I fixed it lol

[gritty isle]

Ah, nice! What was the fix?

[stray ether]

Honestly, I don't know lol

[gritty isle]

Well, at least its fixed!

[stray ether]

Yes. Thank you so much for the help man!

[gritty isle]

You're welcome! Happy streaming!

[sweet dove]

I paid for ultra for a year and its not there now.. I think i reset cache on accident ..how do I get help here?

[gritty isle]

If you have an active Streamlabs Ultra subscription (it will show here https://streamlabs.com/dashboard#/membership), then please link your Discord per the instructions from the bot below and then you can access the #ultra-support channel for assistance.

If your Streamlabs Ultra subscription doesn't appear there, then perhaps you've logged into a different Streamlabs account that doesn't have it?

[dull dock]

is it possible to save a custom tip jar to use in other channels more easily?

also, is there an ideal image size?

[south vapor]

Do you mean a overlay for tips on the screen or on like twitch panels?

[dull dock]

the widget overlay

[south vapor]

Which one do you mean? The one that shows the most recent donations?

[dull dock]

no, the jar, where bits and tips fall in

[random basin]

You can copy the URL and paste it as a browser source

[south vapor]

I mean, the size can be whatever you want it to be, just make sure it's the right size per jar

[dull dock]

even for another channel?

[random basin]

You can paste it in whatever channel, but that one is associated with the original channel! So if someone gives you bits on the original channel will go into that one, but not on the different one! It is tied to the channel where you copy it from.

Makes sense?

[dull dock]

that's what i'm asking, like what's the best size so the words and bits are readable

[dull dock]

yeah

[random basin]

The tip jar is linked to the streaming account you copy it from.

[woeful sinew]

Is there an overlay command so I can see view count and how long I’ve been streaming? Like how twitch studio has shift+alt+O

Or if I can make it so I can see my sources while I play that would work

[south vapor]

There might be commands where your viewers can see how long you've been streaming for. But if you want my opinion, don't focus on the viewer count, ignore it. I pretend that I'm streaming to a lot of people and it makes me talk.

[crystal cedar]

Anyone good with moblie app

[woeful sinew]

It’s mainly for motivation but I also just like being able to see everything my viewers can see. Like idk if chat is gonna show up for me or not because to me it just looks like I’m playing the regular game

[south vapor]

what you see on your streamlabs screen right now, is what they'll see. If you really want to see chat, put a chatbox in.

[woeful sinew]

I’m on a single monitor and have overlay stuff up that has chat and follower bar and all that, but that has to be in the background so I can play the game

[crystal cedar]

He talking about when leaving application to the game is there way to keep widgets active.or is it just for viewers

[woeful sinew]

Yes. If there isn’t a way to keep them active I just need to know if there’s a basic overlay they have that will make it show for me but not for the viewers. It’s impossible to look up because both things are called overlays but they have different effects.

[south vapor]

not that I know of, if you have a phone just go to the twitch app so you can see your viewers and how long you've been streaming for

[woeful sinew]

Dang :( Would be such a good easy addition

[stray ether]

Sooo during a bandwidth stream test via Twitch Inspector, my stream and facecam were laggging, but the game I was playing wasn't. Could this be a settings issue?

[woeful sinew]

Found a solution to my issue! Setting>Game Overlay

[south vapor]

Possibly, did you record a small session in streamlabs to test everything out? Not using bandwidth

[south vapor]

well damn, sorry I ain't good at this at all but trying to help. :p

[stray ether]

I did not record. How would one do this? 👀

[south vapor]

do you have streamlabs desktop pulled up?

[stray ether]

Yes

[south vapor]

There's a small red button next to 'test widgets' that say's REC

[stray ether]

Oh wow. Never saw that haha

[south vapor]

when adding new stuff, use that recording thing to test out how a stream would be/look like before actually streaming so you can fix it.

[woeful sinew]

No worries, appreciate the input and help :)

[stray ether]

Recording was lagging pretty bad too

[south vapor]

DM me and I'll see what I can do to help but I'm saying it now, I know pretty much nothing of streamlabs.

[stray ether]

Lol no worries brother. I can wait for community staff to help

I appreciate u!

[neon crow]

Were you running the bandwidth test while running a stream/recording?

[stray ether]

I input the Twitch Inspector stuff at the end of my stream key in Streamlabs to ensure the bitrate I was using was ok. During this "stream test" I wasn't recording, but I was streaming if that makes sense. The stream wasn't visible within Twitch tho.

[neon crow]

Ah gotcha.

[stray ether]

I did run a recording after and it still lagged like it did during the stream test.

[neon crow]

First question, dual monitors?

[stray ether]

I have three monitors. My main monitor is a 4K monitor. The other two are 1440p monitors.

[neon crow]

Different refresh rates?

[stray ether]

Yes. The 4K monitor's refresh rate is 144. The 1440p monitor's top out at 240hz, but are currently capped at 144. All three monitors are currently at the same refresh rate.

[neon crow]

That’s probably the issue. If you cap them all at 120 (don’t shoot the messenger) it will probably get rid of the “stuttering”. When you’re trying to run multiple monitors at different refresh rates, computers tend to freak out a little and what looks like you’re having a stutter is simply the pc prioritizing frames for the faster refresh rates, causing an impact on your other monitor. It also is beneficial to set your refresh rates to multiples of 30 or 60 due to how PC monitors typically display, and how video encoding to platforms like twitch and YouTube don’t really support higher than 60fps anyways the 120hz won’t have an impact on capture, encode, or display.

[stray ether]

Roger, Captain. I will try this immediately.

[neon crow]

I have a 165 and a 144 and they’re both capped at 60 because I’m rocking a 7 year old 1080. If I try to run different refresh rates on both I can’t watch Netflix without it looking like I’m on dial-up

[stray ether]

Do you game and stream at the same time on that 1080?

[neon crow]

I do indeed. I use my Ryzen to encode at 720p60 and have no issues 🙂

[stray ether]

Bro that is amazing. Not to flex, but I have a 3090 and i9-12900K and this lag stuff is scaring me lol

[neon crow]

Yeah it isn’t hardware, it’s always software usually ❤️

Nvidia makes it look good in the demos, but real-world is still kinda “meh”

[stray ether]

I agree. I did try this 120 cap method you mentioned, but I am still facing da lags 😭

[gritty isle]

Is Streamlabs Desktop reporting lagged frames or are you just seeing it?

[neon crow]

Yay the super smart expert is here! Rufus knows all and can definitely assist

❤️

[gritty isle]

In addition to setting the monitors refresh rates to the same, set the FPS to the same value. Use multiples of 60.

What is your Internet upload speed, @stray ether?

[stray ether]

After looking at the saved recording, It appears to function properly with no lag after watching it back. My Facecam is a little delayed though. So right now the Streamlabs preview is lagging, but the recordings don't I guess haha. My upload speed is 947+ (same for the download speed as well).

[gritty isle]

Are you running Streamlabs Desktop as administrator? If not, run it as administrator and see if that helps.

[stray ether]

I haven't been. Let me try this real quick.

[sour edge]

Hello, I recently start streaming. I use streamlabs for showing my stream event alerts on stream but nothing appear on screen when I am streaming but when I testing alerts everything is fine. Can any one help me on this ??

[gritty isle]

Do you not see or not hear the alerts or both not see and not hear them?

[sour edge]

both of them, absolutely nothing

[gritty isle]

When you test the alerts, do you see and hear the test alerts?

[sour edge]

yes, in testing time everything works fine but on stream nothing appear

[gritty isle]

Go to the Alert Box General Settings on the Streamlabs web site. Do you have Unlimited Alert Moderation Delay enabled?

[sour edge]

no its disabled

[gritty isle]

Go to your Streamlabs Dashboard. Are your Alerts paused perhaps https://streamlabs.com/dashboard#/

[stray ether]

@gritty isle Okay so I ran Streamlabs Desktop as administrator and it fixed the laggy preview window. Only issue I'm dealing with now is the delay in webcam. Words aren't matching up with audio all the way. I can tell it's off

[gritty isle]

Sounds good. You can add a delay to try and fix that out of sync issue.

[sour edge]

where I can find it?? alert box settings??

[gritty isle]

No, just the Dashboard. Is the icon circled on your end a pause icon like mine or a play button? ▶️

If you have a play button, your alerts are paused. Click it to unpause them.

[sour edge]

its seems like yours.

btw I am using OBS studio for streaming and for alert service use StreamLabs

[gritty isle]

That’s fine. I do the same.

[gritty isle]

Thanks for checking and confirming.

[sour edge]

okay but my activity feeds are not updating and no alert are poping

[gritty isle]

Okay that’s good to know. Sounds like you need to refresh the connection between Streamlabs and the platform you’re using. Please follow the guide from the bot below. There’s sections for all the platforms we have integration for; just follow the one your streaming to.

[burnt gust]

{1} We would suggest logging out of Streamlabs and all Streamlabs software that you may be using.
Then please follow this guide to disconnect your streaming service from Streamlabs: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account Once you have done this, please log in again.

[sour edge]

okay

[gritty isle]

Also double check the Event Filters. The icon just to the left of that pause button. Make sure all the event types are enabled.

[stray ether]

Where would I find this?

[gritty isle]

It’ll be one of the filters for your video device.

[stray ether]

I see. Shouldn't the preview window stuff have no delay? Just curious.

Reason I ask is because if I'm not streaming or recording, it has zero delay

[gritty isle]

Preview should be in sync.

[sour edge]

I disconnected it for everywhere, now??

[gritty isle]

Now log back in at the Streamlabs web site with that platform you just disconnected. ThT will reestablish the connection.

[sour edge]

okk

[gritty isle]

So you have multiple platforms merged in your Streamlabs account?

[sour edge]

no, I have streamlabs accont with my gmail, under that I merge my yt.

[gritty isle]

And the YouTube account on your discord profile is that YT account?

[sour edge]

yess

[stray ether]

Do you know what could be causing facecam to be out of sync when streaming/recording?

[gritty isle]

Okay keep OBS Studio open and be in the scene where you have the alert box. I’ll subscribe to your channel. It might take a few minutes to come through as the YT API can sometimes be slow.

And you’ve logged back in with your YT account on the Streamlabs web site and confirms all the authorizations that popped up?

[sour edge]

yes I confirmed everything

[gritty isle]

It can just happen. Have you updated your video card drivers lately? I’d not, I would try that.

[gritty isle]

Okay standby whilst I go subscribe.

[sour edge]

should I start a test stream ??

[gritty isle]

No you don’t need to be live. You should just see the alert appear in your preview window.

[sour edge]

okk

[stray ether]

I see. Video card driver's are up to date for sure.

[sour edge]

yess it apears now 😁😁😁

[gritty isle]

Excellent!

[sour edge]

Thanks a lot man for you instant support ❤️

[gritty isle]

You should be good to go now. You’re welcome!

[dusty fog]

Hello, i need some help

So i just downloaded streamlabs

And i need an introuduction to the software

Can anybody help me?

[neon canopy]

I’ve been having issues using Streamlabs console the last 2 days. It worked fine for weeks, but haven’t been able to stream the last 2 days…

[graceful trout]

im having trouble streaming from to youtube and twitch at the same time i need help please

[neon canopy]

As soon as I start the stream my game completely lags out, and my viewers say my audio cuts in and out

[burnt gust]

@dusty fog This video should help you out with getting started with Streamlabs Desktop: https://www.youtube.com/watch?v=d--1z_W9IVw

The Streamlabs YouTube Playlist of Short Tutorials can be found here: https://www.youtube.com/playlist?list=PLNqq3_wAj1iBLgWoGw9MrM9_Ts0KewtMK

We also have our guide here with more tips for getting started with Streamlabs Desktop: https://streamlabs.com/content-hub/post/getting-started-with-streamlabs-desktop

We highly recommend just taking the time to watch the videos in #440687097427525642 to learn more about the program.

You can search for your issue on https://streamlabs.com/content-hub/support for further assistance.

[gritty isle]

Multi streaming requires an active Streamlabs Ultra subscription. Mid your subscription is active, then link your discord per the instructions below then ask for assistance in the #ultra-support channel.

[burnt gust]

@graceful trout

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[graceful trout]

i think im good now something minor thank u

[valid moon]

hey everyone! new to streaming as a whole and have some likely simple questions

rip slowmode

1. is there a way to make it so a window shows up after closing with without having to make a new window capture?
2. will i run into issues with streaming on MacOS?

[desert briar]

Alquien habla español?

[random basin]

Hi there! So when you do a window capture you want to choose the Capture Specific Window and insert the window you want and in theory every time you open that window the capture will automatically grab it.

Also you shouldn't have any issues with MacOS as Streamlabs does support MacOS 🙂

[random basin]

Hola, por favor usa inglés para que podamos ayudarte. Puedes usar Google Translate.

[desert briar]

can someone help me i see a black line when i try add in a stream label?

[marsh furnace]

Hello I was wondering if I could get some assistance, for about a week now I can’t get my chat to come in on my stream. I deleted the chat and redid it multiple times also deleted the chat box and logged out and logged back in and re did it and still nothing

It was working at one point but now it’s not working at all

[sweet dove]

streamlabs desktop wont let me sign in... i reinstalled multiple times and even tried it with the firewall off help please #helpplease

also I paid for ultra..had it for a couple days and now it says problem with payment but i signed up for a year and had it for a couple of days

2 major problems

i also deledted and reinstalled obs

i can sign in on obs but not streamlabs

[digital herald]

Anyone else having a issue where new follower alerts are not popping up or showing up in the feed? All other alerts work but follows. I did try to set up a follower TTS on streamelements which I have since deleted.

[marsh furnace]

Everything works for me but I can’t get my chat to come up. It’s so weird I tried everything as well

[sweet dove]

streamlabs desktop wont let me sign in... i reinstalled multiple times and even tried it with the firewall off help please #helpplease (edited)
[9:07 AM]
also I paid for ultra..had it for a couple days and now it says problem with payment but i signed up for a year and had it for a couple of days
[9:07 AM]
2 major problems
[9:08 AM]
i also deledted and reinstalled obs
[9:08 AM]
i can sign in on obs but not streamlabs

[unkempt summit]

I use cloudbot for twitch, does anyone know how to change the donstion TTS voice?

[hollow wagon]

how do you multistream with kick? ive tried adding it and it wont stream on but it will on other applications just not kick

[humble gale]

Since it's saying that you're having payment issues you're gonna need to submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new

[humble gale]

since you're an ultra member, you should be able to reach out to them in a special channel for support under official support. But afaik you just add it as a custom destination in settings > stream

[humble gale]

Streamlabs.com > alertbox > donations > scroll down to the collapse thingy for donation TTS

[hollow wagon]

i added it as a custom but it only streams it solo when i am also trying to stream on other platform

[hollow wagon]

but will ask them thankyou

[unkempt summit]

I'll have a look thank you!

[unkempt summit]

I don't see anything that changes the voice?

[civic crystal]

I'm having issues with Merging Streamlabs with my YouTube, it's saying "This youtube account is already linked to another account." - I have nothing in my YouTube connections tab.

[humble gale]

https://i.imgur.com/R8YLFiC.png

[humble gale]

Sounds like something for the offical support team to look at in https://support.streamlabs.com/hc/en-us/requests/new

[unkempt summit]

Is it a streamlabs ultra setting because mine is not the same

[humble gale]

no. i don't have ultra. it's just there https://streamlabs.com/dashboard#/alertbox#donations

[unkempt summit]

https://linksharing.samsungcloud.com/q704thftiYgB

[abstract plaza]

Are you knowledgeable about Streamlabs products? Do you like being rewarded while helping others? Apply to be a part of the Streamlabs Support Volunteer Program! BONUS POINTS FOR GERMAN 🇩🇪

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in #announcements:
#announcements message

[humble gale]

https://i.imgur.com/oHu3jvs.png click there

[bold mulch]

hey how are you all ? I have a small problem , my streamlabs can not record Battlefield2042 with the gamecapture function ( any other game works like for example DaysGone etc )

[wispy latch]

{1} Need Help?
#known-issues is a great place to check out to see if it's an issue the team is currently working on
Check out our #1057658928365842512 to find guides on how to solve your problem
Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
#community-support-old for help from the community
Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[unkempt summit]

DUUUDE!!! I'm an idiot i thought it was already open 💀💀 tysm lmao appreciate the help, sorry about being a pain

[random basin]

Some games do not work well with game capture.

Try to use Screen Capture.

@sweet dove please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[bold mulch]

do you know how to get rid of the yellow border ?

[random basin]

The yellow border shouldn't appear on the recording itself. Can you test it, please?

[bold mulch]

in the recording you do not see it , would like to see it on my own screen no more

[shrewd finch]

Yellow border is apart of Windows 10 capture hook, you can try using DXDGI for capture method within the Window source capture settings

Otherwise on Windows 11 it should be gone entirely

[bold mulch]

thank you, it's a pity that Battlefield makes such problems, hopefully it will work someday because I have the feeling that the picture quality with GameCapture is better, maybe I'm wrong.

[gusty pine]

Hey all, just wondering something. I am doing a Game Heros charity stream for Macmillan on Friday and I was just trying to configure the charity donation goal widget and I integrated my Just Giving account with it but it still wont let me make the donation goal widget for it?

[marsh furnace]

Hello I was wondering if I could get some assistance, for about a week now I can’t get my chat to come in on my stream. I deleted the chat and redid it multiple times also deleted the chat box and logged out and logged back in and re did it and still nothing

[wispy latch]

@marsh furnace Need Help?
#known-issues is a great place to check out to see if it's an issue the team is currently working on
Check out our #1057658928365842512 to find guides on how to solve your problem
Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
#community-support-old for help from the community
Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

@gusty pine Need Help?
#known-issues is a great place to check out to see if it's an issue the team is currently working on
Check out our #1057658928365842512 to find guides on how to solve your problem
Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
#community-support-old for help from the community
Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[open remnant]

yo i need help my alert box is not working

i want to get notification when someone subscribes on youtube but i dont hear anything and i dont see anything

i cant send here how it looks but screenshot is at #stream-setup-pics

[tight arrow]

my recording settings are good but its really choppy

i cant send videos in here or else i would show

[gritty isle]

Note that for YouTube, by default, the viewers subscriptions are set private and thus when a viewer subscribes to your channel, Streamlabs cannot detect this subscription. The viewer would need to set their subscriptions public before subscribing. This is due to the privacy setting on YouTube and is not an issue with Streamlabs or anything at your end.

You can see the setting here https://www.youtube.com/account_privacy.

[gritty isle]

Are you using Streamlabs Desktop or another software, like OBS Studio?

[tight arrow]

streamlabs desktop

[gritty isle]

Is Streamlabs Desktop reporting lagged, skipped, or dropped frames?

[tight arrow]

yeah skipped

[gritty isle]

Skipped frames indicated that your encoder is overloaded.

Check for high CPU usage. If you’re using software x264 encoding, consider using a faster preset or start using hardware encoding (NVENC/AMD) and this will be less taxing on your CPU to encode the stream.

[tight arrow]

Im using an amd hvec

[gritty isle]

Then you need to give your encoder less work.

1). Set all your monitors to the same refresh rate in multiples of 60: 60, 120, 180, etc.
2) Set the FPS in the game to same value. If the game has such a setting.
3) Set the FPS in Streamlabs Desktop to the same value.

[tight arrow]

i only have 1 monitor
2) so wdym, same value of my fraction FPS?

[uneven grail]

so my issue isnt with streamlabs

[gritty isle]

For example, my setup, I set my monitor's refresh rate, all my games FPS, and the FPS in Streamlabs Desktop all to 60

[uneven grail]

its with windows and focusrite. specifically cause im using the latest windows update and focusrite has dropped support for this product

[tight arrow]

well i have a good setup, and a 180hz monitor, so should i do 180 fps and 180 game fps?

i have it set to 360 fps on streamlabs, and i normally run that, but not when recording / streaming

[gritty isle]

Sure, you can start there and if you still get skipped frames, come down to 120.

[tight arrow]

ok ill try that later anad get back to u

[gritty isle]

Good luck!

[valid needle]

hi, its my first time using cloudbot on my Youtube stream... I already gave the permission for Streamlabs to be the moderator of my community and I already activate the chatbot... but it still not working on my Youtube Channel... I already start a public livestream too, i dont know if its necesary for the bot to work to be live

[gritty isle]

For YouTube, yes, you must be live with a Public stream and it can sometimes take 10 minutes for Cloudbot to start responding to commands. How long have you been live?

[valid needle]

I have programmed the live to start in a few hours, but I wanted to know if the bot only works when starting

[gritty isle]

For YouTube you have to be live so you'll have to wait for your scheduled stream to start before Cloudbot will respond to commands.

[jolly charm]

hi i've a problem, do anyone have a solution for this error message (i'm french plz use simple words) :

Failed to retrieve Twitch settings
An error occurred while retrieving your channel information. You can try to retrieve the information again or you can just broadcast live. If the error persists, try logging out and logging back in.

undefined true Invalid token

422 https://streamlabs.com/api/v5/slobs/twitch/refresh

[gritty isle]

You need to log out in Streamlabs Desktop and then log back in.

[jolly charm]

thanks i will try it

[gritty isle]

You're welcome.

[visual cloak]

Anyone know why when i record a clip with streamlabs, the quality drop is absolutely insane? Even though i have the recording settings set to as high as i can get them to go? Ryzen 7 5800 x - 3060 - 64g of ddr4 3200mhz ram

Oldschool Runescape shouldn't be able to drop quality on me by that much lol

[gritty isle]

Are you streaming and recording or just recording?

[visual cloak]

Just recording

[open remnant]

how can i make my microphone louder

[gritty isle]

Post a screen shot of your Recording settings please.

[open remnant]

not 100% but like 200%

[gritty isle]

Drag the slider in the Mixer for your microphone to the right.

[open remnant]

.

it is 100% max

i want it louder but it is already at 100%

[gritty isle]

Then that's as loud as it can get.

[open remnant]

but it is not enough

why cant i turn it to 200% or just a little more

it would be great

[gritty isle]

That's the way the software is built.

[humble gale]

just add a gain filter

[frank venture]

how do i set up a support ticket? its been a while since ive been here

[gritty isle]

If you need technical support, you can ask in this channel and a Volunteer will assist you if any are available. Or perhaps another community member might have an answer.

If you want to put in a ticket for official support, then use the link below. 👇

[wispy latch]

@frank venture If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[sterile skiff]

How do you use True Cloud Backups?? Been trying for ages and don't know why it doesn't work. Can't even see the cloud icon! I am logged into my Streamlabs ID

[gritty isle]

There's not been an status indicator for the Cloud Backup in a long time. As long as you do not have the circled option below selected, your data (scenes and sources) are being backed up in the cloud.

[sterile skiff]

Thanks! It works but I have a Mac and I am trying to get the scene on a Windows laptop

[shrewd finch]

Mac and Windows don't have scene collections that can transfer between operating systems at this time

[sterile skiff]

Does that mean I need to recreate my scene for my new Windows?

Aw that's a bummer

[bitter narwhal]

I have been having issues with my alerts, The tests work just fine, but when I am live and someone actually follows, gives bits, subs or anything it will not play the alert at all. I have already gone through the trouble shooting and I am still having an issue. Any clue why this might be?

[hardy ridge]

is it possible to import/export as single scene out of / into an existing overlay in streamlabs

[shrewd finch]

You can't import into another scene collection and exporting would have the entire scene collection. But you should be able to copy paste sources and scenes between scene collections

[hardy ridge]

I wanted to export a single source from OBS and import it into Streamlabs.

[empty moon]

i need help how i can fix this audio issue i use Elgato hd60x and macbook air and xbox series x to stream ,the sound is like this on the output

[gritty isle]

Just create it from scratch in Streamlabs Desktop.

[hardy ridge]

For what I'm trying to do that's not an option really. I've made an alerts package that doesn't run on Steamlabs or stream elements, it's all handled in OBS (and could be handled in Streamlabs) and is controlled by a bot, but to give it to people, they won't be able to import the scene they need if they use streamlabs

I'll need to make a webm version for streamlabs users

[gritty isle]

So its just an image and sound to use in the Alert Box? You don't need a source for that. Users would just upload it to their Image Gallery or Sounds Gallery and then select the file from there. You don't add a source to add an image or sound for the Alert Box.

All you would have to provide is a ZIP file with the appropriately named WEBM files.

[wispy latch]

@empty moon ```md

Having a problem where an echo is being heard on your stream?```

• Echoes usually occur when there is a monitor set in the mixer, ensure they are all set to Monitor Off http://prntscr.com/kfl5m7
• They can also occur due to custom audio devices set in your video capture device, ensure you have none selected: http://prntscr.com/kfl60h
• If none of these resolve the issue, it could also be that you have your stream open (unmuted) in another browser window.
• Lastly, make sure that you're not listening to a recording device from within windows. Be sure to mute the stream and turn off this option: http://prntscr.com/kfl6ct

[main shale]

ello, I have a technical question, is it possible to connect an external microphone to streamlabs via 3.5mm jack? I have a problem that the microphone in my xiaomi 11 lite 5g NE on the default camera application records two microphones, external and internal, while streamlabs only sees the internal one. How can I solve this problem? Regards

[median nest]

Hello - my followers are not being alerted nor showing on my mini feed when someone follows. Bits, subs and resubs all work but when someone follows the alert does not show nor does the cloudbot welcome text. It works for everything else. EVERYTHING is turned on, I’ve cleared cache, logged back in, removed and added, checked every single thing but absolutely nothing fixes it. This has been going on for two days now and it’s very frustrating. Thank you!

[gritty isle]

I don't think Streamlabs Mobile is capable of using an additional microphone. I would put in a ticket via the link below for clarification.

[wispy latch]

@main shale If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[gritty isle]

This issue with Twitch Follow alerts was resolved last week. Please follow the steps in this post: <#known-issues message> If you still are not receiving Follow alerts after completing those steps, please let us know. Also note that these steps will not go back and capture any event that was not captured.

[modern mantle]

Can streamlabs be used to only stream on Twitch, YouTube, Facebook, or Trovo?

[gritty isle]

Those are the platforms we have integration for, meaning chat, alerts, etc. You can another platform (that gives you a RTMP URL and stream key) by adding a custom destination in Streamlabs Desktop by going to Settings -> Stream.

[modern mantle]

thank you

[gritty isle]

You're welcome.

[hardy ridge]

No it is a scene with multiple sources, sounds, and text sources. The bot updates the text source text, then switches the source on with some images all at timed intervals. So that's why I'm thinking it's going to need to be WebM files

[gritty isle]

That's beyond the scope of this discord. But for what you're trying to do, I would create a new Scene Collection in OBS Studio and then export that from OBS Studio.

[median nest]

I did all of this, and still nothing 😦

[main shale]

streamlabs have bluetooth microphone option but how set volume external cable jack3,5mm mic

[hardy ridge]

That's the easy bit, it's then getting it into a streamlabs users current scene collection that's the problem

[gritty isle]

Apologies. I would put in a ticket for clarification. I barely use Streamlabs Mobile and have never tried to use an external microphone with it.

[gritty isle]

Okay, we will have to 'reset' you Alert Box. You won't lose any settings.

Please log out in Streamlabs Desktop and quit it and also log out at the Streamlabs web site.

Let me know when that's done.

[median nest]

All logged out!

[gritty isle]

And you quit Streamlabs Desktop?

[median nest]

Yes 🙂

[gritty isle]

Cool! Hang on!!!

[median nest]

Thank you!!

[stoic knoll]

hello is someone here who speaks german and can help me with streamlabs obs because its crashing all the time when i start the stream ?

[gritty isle]

All done and it appears to be detecting follows!

[median nest]

You just made my day!!!!

[gritty isle]

You're welcome!

[median nest]

It works!!!

[wispy latch]

@stoic knoll Need Help?
#known-issues is a great place to check out to see if it's an issue the team is currently working on
Check out our #1057658928365842512 to find guides on how to solve your problem
Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
#community-support-old for help from the community
Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[stoic knoll]

Hello can someone help me because streamlabs desktop is all time crashing maybe someone who can speak german

[wispy latch]

@stoic knoll Need Help?
#known-issues is a great place to check out to see if it's an issue the team is currently working on
Check out our #1057658928365842512 to find guides on how to solve your problem
Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
#community-support-old for help from the community
Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[stoic knoll]

I was just in the discord they referred me back here

[random basin]

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

If you are not an Ultra or VIP, would advise you to create a ticket, as the team need to have a look at what is going on @stoic knoll

[gritty isle]

The other discord is just for *Chatbot support. 😉

[uneven sky]

hi i have a dumb situation, i clicked on the app store installed an app opened it and now i cant get back to the stream screen.

[gritty isle]

Click the Camera icon, top left.

[uneven sky]

ty sir

[gritty isle]

You're welcome.

[tight arrow]

@gritty isle

im still getting choppy af frames i set refresh to 180, fps to 180, and streamlabs to 180

should i change the HEVC?

to just the amd hw h.265?

[stray ether]

@tight arrow Have you tried setting your monitor refresh rates and in-game fps to 120?

[gritty isle]

Yes, if still getting skipped frames, go down to 120 on the settings.

[tight arrow]

But then the game doesnt look as clean

and i dont lijke that lol

[stray ether]

What is your pc specs

[gritty isle]

There's not that much difference between 180 FPS and 120 FPS. The end user won't be able to tell.

[stray ether]

Agreed

[tight arrow]

gigabyte 6750XT, and a 5 5600x

with an MSI pro vdh wifi motherboard

48 gb ram also lol

[stray ether]

Ya the framerate/refresh rate won't affect resolution of stream. If you play at 4K and output to 1080p, it will look amazing. If you play at 1440p and output to 1080p it will look good too

[mighty lynx]

I’m having problems installing themes they take hours to install. How can I fix that

[tight arrow]

ok i suppose

[random basin]

Did this happened before? Is this the 1st time you try to install themes? Also are you an Ultra member?

[tight arrow]

nope @stray ether @gritty isle

[mighty lynx]

It happen before

[tight arrow]

its still the same, choppy, etc. i can send a video if u want

[random basin]

Are you an Ultra member?

[lethal carbon]

Hi, I have the same problem with my mini feed, I can't see my new followers for 2 weeks, I've tried everything and I've read what I found here but I can't find a solution either. I've even uninstalled the program but it still doesn't work for me. If anyone can help me I would really appreciate it, thanks

[mighty lynx]

No

[main shale]

Hello, do you know what could be the reason that after connecting an external microphone, the smatphone camera and streamlabs collect sound from the internal and external microphone at the same time. I would like applications to hear only the external microphone.

[random basin]

Please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

Post a screen shot of Settings -> Video and Settings -> Output -> Recording.

[tight arrow]

ok one sec

@gritty isle

[gritty isle]

Can you scroll down and screen shot the bottom of Settings -> Output -> Recording please?

[tight arrow]

yes

[gritty isle]

Thanks!

[tight arrow]

thats as far as iu can g o

[gritty isle]

Thanks.

I would try this:

1. Set the Keyframe specifically to 2. I find that the setting of 0 sometimes doesn't work.
2. Switch to Integer FPS Values and type in 120.

Is your monitor set to 1920x1080?

[tight arrow]

yes

[mighty lynx]

What do I say in the ticket?

[random basin]

Explain in your own words the issue you are having. Try to be the most detailed possible.

[unique crypt]

why i cant capture my screen with stream labs or obs?

its always black screen

[tight arrow]

its not high quality @gritty isle , ima try to render and see.

[gritty isle]

Okay, I'm stepping away from my desk for a bit. I'll check in later when I get back.

[lilac moat]

Im having a problem with getting my stream to fit.

Can anyone help?

[random basin]

Hi Alex, please have a read and there is a section that talks about Change quality and resolution that may help you set the correct resolution for your needs.

https://streamlabs.com/content-hub/post/getting-started-with-streamlabs-desktop

This one also shows you how to Crop sources:
https://streamlabs.com/content-hub/post/streamlabs-desktop-tips-and-tricks-part-2

[lilac moat]

Thank you! Also I am wondering why it doesnt fit the screen.

[random basin]

That would be your Base Canvas size is either bigger or smaller then the source you want to add.

[lilac moat]

How would I fix that?

[neon crow]

It’s under “resolution” in the getting started guide

[lilac moat]

Thanks I switched it to those settings should it work now?

[neon crow]

Typically most monitors are 1920 by 1080, and you want your stream to be some factor of that (e.g. 1280 by 720 or 720p). The lower resolution you go, the higher quality you can make the video. If your game or source is not a standard widescreen resolution, then it typically is either ultrawide (like those crazy expensive monitors) or what is known as standard resolution or 640 by 480.

[balmy summit]

orsnua ive got a q

[neon crow]

As long as your capture source is filling a widescreen resolution (the entire preview window) it should.

[neon crow]

Ask away

[balmy summit]

idk why i'm receiving frame dropping

i just did an auto optimize for streamlabs, on my other account it had no lag

[lilac moat]

Its not fillinf the whole window

[wispy latch]

@balmy summit ```md

Having issues with Dropped Frames?

• Dropped frames are a notification that let you know that something is wrong with the network or internet connection you are using. There can be several different causes for this issue.
• To start troubleshooting this issue, we would recommend:

1. Restarting your router/modem
2. Disabling your LAN adapter and re-enabling it {Link 2}
3. Changing the ingest server in Settings > Stream of Streamlabs Desktop (do not use Auto)```For further steps please see our Content Hub article here:
   :link: https://streamlabs.com/content-hub/post/dropped-frames-cpugpu-issues-and-improving-stream-quality
   Disable and enable LAN adapter:
   :link: https://www.windowscentral.com/how-enable-or-disable-wi-fi-and-ethernet-network-adapters-windows-10

[lilac moat]

filling*

[neon crow]

What game are you capturing?

[balmy summit]

how do i change ingest server?

[lilac moat]

Pokemon heartgold

On a emulator

[neon crow]

Odds are the game doesn’t have a widescreen aspect ratio as mentioned above. It most likely was made for a square aspect ratio screen, which means it will only display as a square

[random basin]

Yes those ones will always have that issue! There are few emulators that support 16:9.

[neon crow]

•Select a different service than you want to use.
•Select the streaming service you want to use again (this reloads the available servers).
•Select the server you want to use (do not use auto)
•Try going live again.```

[lilac moat]

It works fullscreen and ive seen other people stream it.

[random basin]

You have 2 options @lilac moat either you stretch the capture, but that will look not very good, or you get an amazing Ultra Theme to compliment the stream and fill in the blank sides!

[lilac moat]

Ok thanks!

Cya

[neon crow]

Are you using window capture? If using window capture, it will capture the window “as-is” which means if you maximize the window it should change the window capture size in streamlabs desktop.

[crystal lagoon]

when i press "go live now" on xbox and im streaming to stramlabs it tells me "you need to link a subscription to your account to use the selcted brodcast destination".

what should i do

[neon crow]

Hi there! I’d like to start by having you read through this guide which should get you set up using streamlabs console: https://streamlabs.com/content-hub/post/how-to-get-started-using-streamlabs-console

If you are still having issues after following the guide, please stop back and we will assist!

[timber yarrow]

Hello, for a while I don't know why the credits widget doesn't work for me, the people stopped working one day, why yes?

[timber yarrow]

How do I make them come out again?

[neon crow]

Click on stream

[main bear]

Is anyone having issues accessing the website?

[neon crow]

Can you see it in an incognito or private window?

[main bear]

No

[neon crow]

Can you reach other websites?

[main bear]

Yeah I have no issues with other websites and I cleared my cache

[neon crow]

Is it reachable from another device like a phone or tablet?

[main bear]

No same issue

[neon crow]

I would bet that there’s something on your home network preventing you from getting to the site. Can you try disconnecting from wifi on a phone and using cellular data to connect?

[balmy summit]

i see it thanks

[tight arrow]

@gritty isle still choppy kinda

i gtg for now tho

[neon crow]

Typically it is caused by a connection issue between the platform and streamlabs. Can I have you follow the instructions here and reconnect to your streaming platform?

https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account

[gritty isle]

Yes, Cloudbot has had this functionality for a while now.

You have to enable and configure the Cloudbot Loyalty System https://streamlabs.com/dashboard#/cloudbot/loyalty/settings and then build your Cloudbot Loyalty Store https://streamlabs.com/dashboard#/cloudbot/store/items.

Add items as Sound Effect and then viewers can trigger them from chat with the !redeem command.

For example, if you have an item in your Cloudbot Loyalty Store call Jumpscare, it would be redeemed in chat via the command !redeem Jumpscare.

We have a guide that covers the Cloudbot Loyalty Store: https://streamlabs.com/content-hub/post/cloudbot-101-loyalty-store

And here's a guide about the Cloudbot Loyalty system: https://streamlabs.com/content-hub/post/cloudbot-101-loyalty-points

[frozen loom]

Is anyone else dealing with a high CPU load today? I ran fine yesteray but it seems today it wants to use 20% of my CPU...

[gritty isle]

Sorry, that's not possible. You'd have to use the redeem command.

You can do this with just a custom command but you'd have to use our separate Streamlabs Chatbot https://streamlabs.com/desktop-chatbot>.

Chatbot is only available for Windows and only works with Twitch and YouTube.

Make sure that Cloudbot is a moderator on your channel and that its not banned or muted on your channel. If you keep having this issue, then please submit a ticket as there might be an issue that can't be resolved from your end. 👇

[wispy latch]

@nimble isle If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[gritty isle]

Then submit a ticket so the team can investigate for you.

Correct.

[timber yarrow]

ok tomorrow when I start I'll see if it works

[steel sorrel]

Heyyyy everyonr

[neon crow]

There is a third-party solution called TriggerFyre built by a former Visuals By Impulse dev that may accomplish what you’re trying to do. Once you log in with twitch you should be able to click the Discord link at the main page and get additional support for it there: http://overlays.thefyrewire.com

Awww

One second

I’ll find the link

https://overlays.thefyrewire.com/widgets/triggerfyre/

I trust the dev 100%. super amazing dev who now works for Elgato

great guy and super helpful.

You could ask him... @flat warren

😉

he's definitely good people. with the ping he may pop in and read up.

[frozen loom]

ok ticket submitted hopefully its something minor XD

[white jetty]

hey so I have a problem with my streamlabs, i can hear myself through it but idk why? can anyone help?

[sullen obsidian]

Why do I have to pay for another subscription to just use the console version when I have already payed for a subscription and it won't let me go live

[proper totem]

You only need Ultra and then you have access to Console Pro > feel free to head to #ultra-support and we'll be get you on track to getting your account sub sorted.

[wispy latch]

@white jetty ```md

Having a problem where an echo is being heard on your stream?```

• Echoes usually occur when there is a monitor set in the mixer, ensure they are all set to Monitor Off http://prntscr.com/kfl5m7
• They can also occur due to custom audio devices set in your video capture device, ensure you have none selected: http://prntscr.com/kfl60h
• If none of these resolve the issue, it could also be that you have your stream open (unmuted) in another browser window.
• Lastly, make sure that you're not listening to a recording device from within windows. Be sure to mute the stream and turn off this option: http://prntscr.com/kfl6ct

[orchid pebble]

help needed: game capture is set to auto... it auto detects every game except for redm how do i fix it? it will detect fivem though

[wispy latch]

@orchid pebble Try Running Streamlabs Deskto as administrator. Right Click the Streamlabs Desktop shortcut > Run as administrator

# Try Using "Capture Specific Window" mode if using Game Capture and then select the game in the second drop menu.

- After you've added your game capture, the game may require it to have focus before it will begin to be captured in Streamlabs Desktop.
- This means you will want to start playing the game for about 5-20 seconds before the game will be detected.```If the game is still not getting detected, please try this guide here: <https://streamlabs.com/content-hub/post/black-screen-game-capture-problems>

[uneven tartan]

how do I check logs for streamlabs?

[sullen obsidian]

I have stream labs ultra and it will not let me stream on my console

[gritty isle]

You can find Streamlabs Desktop logs at %appdata%/slobs-client/node-obs/logs Just copy that string, press Windows-R, and then paste the string into the Run box.

[main bear]

I am still having issues trying to get on the website

[gritty isle]

What happens when you go to the Streamlabs web site? Can you post a screen shot?

[uneven tartan]

Appreciate it. Thanks.

[gritty isle]

You’re welcome.

[main bear]

This is what I get

[gritty isle]

Weird. That issue from yesterday is long ago resolved. I would clear that cache in your web browser and then reboot your PC and then try again. If you still have issues, then shutdown your PC, pull the power cord from your cable modem and leave it unplugged for at least 5 minutes and then plug it back in. Once the cable modem is fully up, the. Boot your PC and try again.

The web site is up and reachable and we’ve had no reports today that I’m aware of where it wasn’t reachable.

[tight arrow]

Rufus did you see what I said earlier

[main bear]

I honestly just tried all that lol

[gritty isle]

Can you try a different browser?

[gritty isle]

I was on my PC all day and I’m now camped out in my recliner with my dog in the lap. Is Streamlabs Desktop still reporting skipped frames?

[tight arrow]

Yes

It’s fine I need to sleep anyways and have work Tmmr lol

[gritty isle]

And in the game, you capped the FPS to 120 as well?

[tight arrow]

Yes

I have a 5 min recording with good render settings

It’s just not as choppy but still laggy

It didn’t let me say that before for some reason (and low quality)

[gritty isle]

I would make sure your video card drivers are up to date.

[tight arrow]

They all are lol I have software for it

[gritty isle]

Do you have any other software running besides the game and Streamlabs Desktop, including software that runs in the System Tray?

[tight arrow]

Yes

Spotify and medal and discord

[gritty isle]

I would quit all those. Run just the game and Streamlabs Desktop.

[tight arrow]

I have 48 gigbytes of ram o should be fine lol

[tight arrow]

I already did when I was recording, exept for discord

[gritty isle]

Ram doesn’t matter. The issue is the encoder on your video card is being overloaded.

[tight arrow]

I’ll try Tmmr then

[gritty isle]

You might try lowering the quality settings in your game.

[tight arrow]

It’s Minecraft bro

[gritty isle]

Sounds good. Have a good night. 👋🏻

[tight arrow]

It’s literally one of the least cpu taking games lol good night

[empty kite]

Hello, is there an Arab person who can help me, please?

I can no longer control the adjustments screen of the Stream Labs

[gritty isle]

The everyone tag is disabled here due to the size of the discord.

To resolve this, go into the Layout Editor and swap out the Stream Preview for the Editor Display and then save the changes.

[empty kite]

Thank you, thank you very much. I am grateful to you

[gritty isle]

Did that resolve your issue?

[empty kite]

yes thank you

[gritty isle]

You’re welcome!

@sullen obsidian I see you posted this over in Ultra Support so I removed the duplicate post in this channel. Please don’t cross post. Thanks!

[austere stag]

Hello! i am trying to stream to Kick however when i press the go live button it just says that its reconnecting over and over again.

does anyone know a fix?

[south vapor]

Is your twitch account fully connected, along with everything needed?

[austere stag]

i am using the custom streaming server stream type and have copied the URL and Stream Key and pasted them in the proper places

i am trying to stream to Kick, not Twitch aswell

Im guessing this is a Kick issue because I am able to stream to Youtube just fine.

[gritty isle]

@austere stag Note that Kick supports a maximum of 1080p so if your output resolution is larger then that would be why your are not live on Kick.

[unreal river]

Hi, guys! When i play csgo for exemple it has 300 + fps, thn i launch streamlabs obs and my game's fps lose - 200fps imidiantly without stream start

My specs
Ryzen 3600x
Gpu gtx970
16gb ram
480gb ssd

[neon crow]

As you engage your GPU which includes rendering other applications, there will be a performance hit. If you’re running multiple monitors with differing refresh rates then it’s going to be even worse

[coral yarrow]

Anyone having an issue where streamlabs isnt showing follows on miniffeed

nor showing my widgets when followed either

[unreal river]

all was fine for years i've been used streamlabs obs (FOR TWITCH) and OBS (FOR YOUTUBE)
i could stream both at the same time without any fps drops.
OBS still works fine
STREAMLABS lost -200fps without even start the stream
It's began since last mounth

[neon crow]

So my question will be “what has changed?” Was it driver updates? CS:GO updates? Streamlabs updates? It’s difficult to say what the cause is due to how CS:GO when being captured requires you to disable valve anti-cheat in order to capture the game. There can be any number of things that could cause the issue. If streamlabs isn’t running as administrator or you have hardware acceleration enabled for widget sources, etc.

[primal peak]

i need edvice on streaming and keeping my labtop cool

[faint aurora]

Hey!! I am trying to add loyalty points to all my viewers but it's not working please help .

[halcyon estuary]

I have a quick question, i can do hotkeys for mute and unmute for mic but how can i turn off the camera with a hotkey, I dont find it

[fair pine]

Hello guys, i just have a quick question, my recent event feed do not actualize, do you know why ? The last follower is a 2 days ago follower

[wispy gale]

Heya! For the last couple of weeks, my end of stream credits has only showed bits cheerers and leaves out mods, subs, raids etc

Wondering if anybody else has dealt with this before?

[marsh shadow]

hi, I have the problem that when I stream, my followers don't show up on streamlabs or the overlay, what can I do i stream on youtube

[neon crow]

Hey there. Check out this video on setting up hotkeys. It walks through how to configure hotkeys to hide/show sources: https://streamlabs.com/content-hub/post/how-to-set-up-hotkeys-in-streamlabs-desktop

[verbal juniper]

If I take a streamlab sub would I get verified and put my card in donation

[random basin]

@wispy gale @marsh shadow @fair pine Please have a look in #known-issues and do the steps on the Twitch Follower Alerts and Follower Recent Events not showing.

If it does not solve your issue please get back at us so we can investigate further.

[marsh shadow]

thanks

[random basin]

Hi there, you may need to look into a Laptop Cooling Pad. Have a look in amazon as they have tons of it!

[marsh shadow]

still not working 😦

[heady ember]

For some reason whenever i record with the app my video freezes at one scene and stays there

its really annyoing we are trying to film a trailer and have had to re film over 4 times cuz it always freezes

[desert briar]

?

How to make it so it fits in

[gritty isle]

Right click on the source.
Transform
Fit to screen.