SkyConnect joining issues | Home Assistant | Page 1

silver mortar Jan 4, 2023, 9:21 PM

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Let's move this discussion into a thread.

If you're trying to open it in the file editor, it won't work, since the file isn't text. You will have to right-click and download it.

stuck pond Jan 4, 2023, 9:22 PM

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Okay, I understand.

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can i put the file into discord?

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Okay, see this link: https://www.dropbox.com/s/d1es3rqkgrscaxy/zigbee.db?dl=0

silver mortar Jan 4, 2023, 9:28 PM

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Got it. Can you re-try the join but with ZHA debug logging enabled for a few minutes before and after (in the Devices & Services page, https://i.imgur.com/TpxO5CN.png )? When you disable debug logging, it'll download a file.

stuck pond Jan 4, 2023, 9:29 PM

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Okay

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processing, back in 2-3mins

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https://www.dropbox.com/s/bwrs7ui77ox90j4/home-assistant_zha_2023-01-04T21-38-09.845Z.log?dl=0

silver mortar Jan 4, 2023, 9:39 PM

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Hmm, looks like it could possibly be interference

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In the ZHA configuration, can you download a backup JSON file and change the network channel from 15 to 25?

stuck pond Jan 4, 2023, 9:40 PM

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what do you mean by that?

stuck pond Jan 4, 2023, 9:40 PM

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silver mortar In the ZHA configuration, can you download a backup JSON file and change the net...

where can i do that?

silver mortar Jan 4, 2023, 9:40 PM

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Click the "migrate" button and then select "re-configure radio". It'll ask you for the serial port info, and then ask what you want to do with the network settings. You can then upload that modified JSON file and it will change the network channel.

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Go to the same place where you enabled/disabled debug logging but click "Configure" on the integration card

stuck pond Jan 4, 2023, 9:42 PM

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and where do i get the json file?

silver mortar Jan 4, 2023, 9:42 PM

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Click the "Download backup" button

stuck pond Jan 4, 2023, 9:42 PM

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when i clikc, download backup, i get an error "failed to create backup. unknown error.

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"

silver mortar Jan 4, 2023, 9:44 PM

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I see. In that case, try this: https://dpaste.org/SqT9q

stuck pond Jan 4, 2023, 9:45 PM

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how should the nome of the file be? backup.json?

silver mortar Jan 4, 2023, 9:45 PM

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Doesn't matter

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Better yet, are you comfortable with command line stuff (or do you already have the SSH addon installed)?

stuck pond Jan 4, 2023, 9:46 PM

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you mean temrinal add on? yes i have

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command line is not big of a deal, as long as i know the comments and so on. not really good at it but it should be fine

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okay, i uploaded the backup file, should i restart?

silver mortar Jan 4, 2023, 9:48 PM

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Did you complete the migration using that JSON?

stuck pond Jan 4, 2023, 9:48 PM

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yes

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without errors

silver mortar Jan 4, 2023, 9:48 PM

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No, you just need to reload the webpage

stuck pond Jan 4, 2023, 9:48 PM

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okay

silver mortar Jan 4, 2023, 9:48 PM

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It should show you Channel: 25 instead of Channel: 15

stuck pond Jan 4, 2023, 9:49 PM

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yes, correct

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that worked

silver mortar Jan 4, 2023, 9:49 PM

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Try joining a device now

stuck pond Jan 4, 2023, 9:50 PM

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just some general question. the rpi and dongle are downstairs, and i'm upstairs with some lamps to connect. should be fine right? Or should i go direktly next to the dongle with the lamps?

silver mortar Jan 4, 2023, 9:50 PM

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I can join bulbs to a coordinator behind a few walls, across the house, without issues (maybe 10m)

stuck pond Jan 4, 2023, 9:51 PM

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okay, the hue bulbs are on and reseted. So should i turn them of and on?

silver mortar Jan 4, 2023, 9:52 PM

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Sure. In theory, both the IKEA and the Hue bulbs may join now

stuck pond Jan 4, 2023, 9:53 PM

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Oooooooh

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i got a device "starting interview ist that correct

silver mortar Jan 4, 2023, 9:54 PM

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Yep, that's correct

stuck pond Jan 4, 2023, 9:55 PM

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it is the ikea lamp 😄

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but no hue bulbs yet

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yes, they are also paired!!!

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haha, thank you very much!!!

silver mortar Jan 4, 2023, 9:58 PM

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Thanks for helping debug this! Do you happen to have an old HA backup from when you had the Conbee still installed?

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I'm just curious to see if the network channel for the Conbee is also 15 (or if it was changed to 11 by deCONZ)

stuck pond Jan 4, 2023, 9:59 PM

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I have one yes. But what has this to do with the deconz/conbee?

silver mortar Jan 4, 2023, 9:59 PM

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I'm trying to see if this is a configuration problem with the SkyConnect

stuck pond Jan 4, 2023, 10:00 PM

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are you from the HA crew?

silver mortar Jan 4, 2023, 10:00 PM

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If the Conbee worked on channel 15 but the SkyConnect doesn't, that may mean that the SkyConnect's "noise detection" is too sensitive and it's refusing to transmit too eagerly

stuck pond Jan 4, 2023, 10:00 PM

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okay i kind of understand this

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how can I download the backup?

silver mortar Jan 4, 2023, 10:01 PM

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I am, I work on the lower-level Zigbee stuff for ZHA

stuck pond Jan 4, 2023, 10:01 PM

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ah okay, interesting. The I got the right one this evening 😄

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thank you very much again

silver mortar Jan 4, 2023, 10:02 PM

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No worries, I really appreciate the help.

So the backup itself is just a massive archive. You can either extract it yourself and find zigbee.db in there, or you can upload it to Dropbox and message me a link and I can do it.

stuck pond Jan 4, 2023, 10:03 PM

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can i find it with the file editor?

silver mortar Jan 4, 2023, 10:05 PM

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It seems like if you go to Backups and select that backup, instead of clicking "Restore", you can download the backup archive itself by clicking the "Download backup" under the three dot menu in the bottom right of the dialog

stuck pond Jan 4, 2023, 10:11 PM

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okay got it, I send it to you, when I find it.

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When i still got problems, can I ask you again directly?

silver mortar Jan 4, 2023, 10:13 PM

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You'll likely get more help by just asking in #zigbee-archived but if I'm around to see the message and can help, I will try 😄

#SkyConnect joining issues