#Game won't launch after NT update (WORKAROUND FOUND)
4527 messages · Page 5 of 5 (latest)
I've tried doing a restore but didn't reinstall
And I don't think i exported that restore point so I can't try
I don't even need to run launcher with dif account
But steam cant play
skull
atleast i can still do a little bit of night troupe
anyone else like me whom the workaround doesnt work just fresh install your windows lol
Try verify files/ reinstall
I tried verify like 10 times
Everytime after verify I get this
Turn off defender not work
Try uninstall then reinstall
thats crazy lmao
But when I use launcher
It working just fine
So ig I had to play with launcher not steam anymore?
so you can play but only on maple launcher?
So they just send out the same to all ticket creators for this issue? I know for a fact that they did not read my messages where i told them workaround is not working
yes
only game that i cant play via steam
the upper shortcut is from launcher. i play normaly but below is steam. the game dont even show up
Are you doing the shift+right click on the Maplestory shortcut?
Or are you doing it to the STEAM shortcut
Their issue is different, Windows defender is blocking greenworks-win32.node
Yeah i saw that. I also saw they they had trouble following the instructions.
So did you shift right click on the Maplestory shortcut or the steam shortcut
So any new updates on this one yet? For those of us who still can’t login
Yeah I messaged Tako, he basically said try the workaround the community found. But that’s not working
He also says that at the moment, there’s no news on this
This is getting laughable at thus point. They could ask for more logs to get even more data. They could get a full system scan for all i care, but nothing.
Did any of you guys get asked for dxdiag output or anything like that?
the steam one
maplestory shortcut dont have that option to play with maple2
nope
Nop same message
New answer after saying the workaround not working for me
Oof
Well they havent closed it yet. So hope alive?
Mine almost got auto closed yesterday lol
i got this follow up
Loving the fact that we are told to keep an eye on the news hub yet it's not even on the known issues post
shouldve told them the workaround doesnt work, so they actually try to fix it
say that you're using a friend's computer instead, and the bug is causing relationship problems 😄
did the workaround but my play button says "update" and then it gives me an installation failed error. any ideas?
NX launcher or steam?
nexon
did it by any chance create a second maplestory folder inside the maplestory folder
although actually if that's the case you won't get the error. it'll just try to download again
what happens if you verify files?
is maple2 set to be an administrator?
you can check in Settings > Accounts (left pane) > Other Users
Yeah I don't have any ideas. I only see one thread on the official forums from 2021 and a Combat Arms forum from 2008 so it's technically for Nexon Game Manager
no luck with the fresh install. oh well
enjoy freedom
Does it immediately fail? or fail after some time?
what if you try a different locaiton
or you can enjoy freedom lol
lmao i've been free
just remembered i never moved my challenger world character and wanted to get it over with
Crazy, I've also sent a ticket for awareness and I've also linked this direct post discord to them.
I can only assume by the fact they haven't asked for more logs that they are onto something 
not fixed. got my reply
on my ticket they asked for these logs
they did the same thing to me and i had to go in deph with them on this, i had to show them the error log from event viewer, to them thinking it was my "PC" fault such as firewall/antivirus which i told them it wasnt because if it was then none of us wouldn't had to get it running by setting up new user with the same software running and we already know its the antivirus
hopefully they'll get this fix cause 2 weeks is quite long and they still havent updated on their "known issues" which is still crazy
That's interesting cause they never had me try anything
what did they had you do in your ticket? 😮
But then I'm probably the one that got them on the NGS route
Also idk if you've noticed but those logs get written to if you launch the game with the workaround but they don't if you try to launch normally lol
so i have launched before due to workaround and they asked sooo late after 2 weeks+ but i did launch it again without the workaround hoping it would save the log as the recent launch
Yeah that's why I told them about the three most recent launch attempts
interesting today my Maple2 no longer works
Time for Maple3?
Ohhh more people joining eternal prison? We have snacks in the corner

Misery loves company?
Are we going insane?
im going insane
having to relog when i want to play maplestory and having to relog again to play games that isnt maplestory

Update: Creating a new user and also had to use the compatibility administrator settings to get it working. I tried rolling back windows updates with no success. Very weird
Yes but it is under "investigation"
When we can login our whole legion is deleted and cw closed haha
so have we heard ANYTHING from the CMs about whether theyre even working on this?
Nexon, being ever helpful and transparent, only put stuff in Known Issues once they have a fix ready. Sometimes only after it's applied. That way they can look effective, like they fix all the bugs.
💩
day 20+ of having to switch user in order to log in to a 2d game
like what the helly is even this
day 20 of looking onyoutube and twitch to watch the game through them
I only started playing maplestory recently in challenger world, I think I’ve been unable to play the game for about as long as I’ve been playing
Oh damm, sorry that you got that introduction to the game
Happens 😭
surely this will be fixed soon and it will never happen again 
whens challenger world ending
next tuesday
so how are they gonna do the compensation for losing a level 260
o7
With a heartfelt message made by chatgpt
okay so
still no fix?
I mean from nexon
not our documented chasing of getting the game to work
I probably would have spent some money on some cosmetics in the cash shop update.
But I can't play the game so they earn no money from me 😎
Ah so it persists.
Yay a cash shop server check
These things are pre-scheduled.
We will celebrate a server check of any kind here
Now they tried to mark ticket as resolved, but I said hell no
To be fair, they do that to all tickets forwarded to the devs, since there's nothing more Player Support can do with them. So for their record-keeping they need to change them to closed.
I know it is automatic. But we still lack an official statement, or plan or anything regarding this issue. I am loosing my mind over here
agreed
ive been keeping eye on the "notice bug" news and its not even listed yet
has anyother fix been found since the open a new user strat?
no
If you count reinstalling windows as a fix then yeah I guess
That is not a fix
its gonna be a while im ngl lol if they arent even addressing it in their patch notes
Next patch will accidentally fix it and they won't even know
lmao the strat is to start the game every reset
if possible whomever is sending the ticket next, let them know to put it on the next "Known Issues" so that way we know it's actually going to be fixed
Already complained about it
nexon just goes radio silent untill the patch is over and a new bug comes into the game
And then they make a new Known Issues web page, so that even if an issue did get on the previous patch's list, it's out of sight and out of mind.
don't forget the disclaimer - not every bug is on the known issues web hurdurdur -
like that's not openly admitting incompetence in notation
Especially with such a big issue like this. I missed the whole event, my 2nd hyperburn and maybe my cw character gets deleted so yeah
i cant imagine being someone the workaround doesnt work for
literally missed the entirety of NT
Missed all of NT so far, I'm going to be sad as hell if I can't world leap my challenger world characters
rip to the 10 fallen soldiers who cant do event🫡
We are very sad
"The impact on gameplay experience" cant experience when you cant even launch the game lmao
Semantics haha
looks like bot reply tbh ^
Maybe the next big maintenance will fix us ? 💀 Since everything broke after the Night Troupe maint
I doubt it will be fixed by next week
im guessing it's magically fixed when NT is gone from maplestory
Tadaaa nothing to look at here
Is anyone still having issues logging in with this issue?
2days left untill cw ends
does the challenger world leap has time limit?
Yes. After the maintenance on Wednesday all characters will be moved to the Leap map, where they can't do anything except select a world to leap to. So if you still have items in auction house or still need to level up before you can leap, you're stuck.
On October 16, Challenge Worlds will be deleted and all characters still in them will be gone.
I guess RIP to all the items and the characters if we still cannot access the game by then
username checks out
If the patch this week doesn't solve the problem, we'll need to pressure the CMs to get Nexon to accept tickets asking Player Support to leap people's characters for them.
Would be a good idea
here
So I am guessing we also will miss this event
had a ticket response asking for blackcipher logs so
Nice
Oh it will ther overlaying problem has not been solved
So how many events can we miss? We need to set up a counter
theyll fix being able to login with 2nd windows user
Well we are still not a bug
Fucking Mapleeeee
FREE US OR RIOT!!
@silver ravine any updates on this before the maint ends?
They probably don't know.
"Try it"
So I guess that is a no on updates
Le classic 'if we ignore it and don't respond it'll go away' approach from the nexon CMs
It’s going to self resolve with this patch trust
God please let the patch fix the issue.
We can only hope
Good luck, everyone!
I'm logging file changes lol
Doesn't look like it was fixed 
No bueno
Wow, you guys patched so quickly? I'm still at 17% download
y'all finished a 20GB download already?
yep
Well. Time to flood support with tickets and CMs with pings again.
I don't know how to describe this anymore
I meant feelings

Yes that is about right
my condolences
Amazing how this still isn't fixed 😄
it didnt
still need to launch as different user
@muted hollow i genuinely have no words to express how shitty this must be for you and everyone else still dealing with this stupid ass bug
nexon is killing me
Well the fix of buying a new computer worked can confirm
oh well
looksl ike i dont really care about this event so ill just stop logging in
see you guys in winter
I'd be surprised if this is even fixed by winter considering its been nearly a month 😭
ill reinstall windows in december when i have time for it lmao
i mean this still isnt being mentioned in the known bugs panel of these updates
so who knows when team gms will prioritize this issue
its simply not there because they dont have a fix for it
they only add shit if its already fixed or will be fixed next patch lmao
theres the broken event quest bubble after you kill 1000 mobs thats still here
for an event that we didnt get 2 patches ago
no fucking way people are still dealing with that
just saw it when i did my dailies today lmfao
holy smokes
its routine at this point
how the hell is this still not fixed
totally new update and still gotta login on maple2 so dumb
I'm looking for some correlation here... how many of you also play maple on more than 1 device? Because I use my desktop and laptop. Laptop works desktop has the bug
I'm wondering if it's only affecting people that play on multiple devices
The day this happened there was an update and I was playing on my laptop
Then when I came home to use my desktop it wouldn't work
There were a bunch of affected people who only have one device
I only play on one device. Sometimes maple2 doesn't work and I gotta go to normal user then back to maple2.
hey anyone cant start the game after this patch? I clicked "play", it went to grey for processing and turned back to the blue "play" button, nothing happened
welcome to the club
The game won’t start after updating! Do you see the blue “Nexon Game Security” logo at the bottom right of the screen when you start the game? If you do, then unfortunately we have not found a workaround for your specific issue. If you do not see the logo, continue below. -V.262.2.0 update: Is...
bro im gonna quit, i dont want to do this stupid stuff to play the fking ass mushroom game, I will back if it get fixed
has reinstalling windows 11 actually worked for anyone
i thought reinstall windows was confirmed working
i suppose it should, but bro reinstalling your pc just for a game lmao
oo ok i swear i read it didn't work for someone
i don't mind maple2 that much so maybe one day i'll care enough to reinstall
or they fix it
it didn't
oof
since making a new user fixes the issue it should be possible to come up with a better workaround to fix the existing user, though I doubt anyone is really trying to do that since maple2 works decently well. I suspect people that isn't working for are having a different unrelated issue
I don't know if this will work for you, but I did this when mine hanged. I end tasked on all Steam (I run Steam Launcher) and Maplestory entries in the process tab of Windows (CTRL+ALT+ DEL - Task Manager)
((Make sure you are Admin))
The entries were numerous for some reason. I found a bunch of entries there.
After I did that, I tried to reopen Maple using a shortcut. That started up Steam again, then finally Maplestory.
I think this is when you dont have the anti cheat launching issue
I was able to log on right after the update, but now I cannot log on at all. The game goes as far as the nexon splash screen and then crashes. The work around does not work for me since the "nexon game security" pop up comes on for a split second. I am insanely confused and frustrated
i'm having the same issue
How much of this event do you guys think we'll miss out on as well
Pretty sure multiple cms have interacted with this post , and know about the issue along with multiple tickets being replied too , don't trash on the cms they aren't at fault
I understand the frustration since I've had a similar issue years ago and it blows.
Still not working after patching
they should try give us like a proper uninstall tool that gets rid of everything(registry entries, files outside the game folder etc.) so we can actually try a fresh re-install to see if it fixes.
I really don't wanna reinstall my windows as a fix.
Thank you, the worst part is the nothing answers from nexon
I guess I'm gonna miss out this event lol
Haven't played the game since NT update.
I'm not gonna do any hacky workarounds to my system just to play the mushroom game.
And the lack of communication on this issue overall tells me they are putting in no effort to fixing it either
I'm probably just done with this game
wait I can play the game with the original window account after update
it fixed for me
Wtf well neither my home system or work computer works with new update, so I am guessing I am also missing this event
And remember to either update your tickets or create a new so they know it is still an issue
Also if it works with "maple2"
I could play with the 2nd user before the update though, today I open the client with the 2nd user and start updating, but I wanna test so I close halfway and open the client again but with the original user then finish the update , then I can open the game with the original user. Idk if this is helpful
Write it to nexon, you might have accidently changed something in registry with this. which proves that it can indeed be fixed from their side
ok
i did try some registry scan tool and tried to remove anything i could find related to maplestory/nexon but that was manually. didn't really wanna brick anything so i didn't go too deep into it.
did you just close the launcher part way through the update without pausing?
ye
That is wild
Try the free version of Revo Uninstall. When it does the registry part, make sure you only mark the items that are Nexon related (It will give you the whole Path tree, but will bold the sections you want to pay attention to.
So not us getting sc
so are we able to still use the workaround?
alright i had it work before the maint i hop the maint didnt change anything?
yeah didnt change anything and still works
I have the 2nd user method working
On nexon launcher
my steam just gives me 404 error
For those that aren't able to launch the game, try changing your desktop resolution or playing with your video driver. 2 of my laptops are the same and both of them don't work unless I change my resolution or disable my video driver. It has something to do with the resolution of the main menu screen.
thats an old issue
it was also the very first thing i checked because it happened to me before
if the games resolution is set higher than your monitors resolution the game refuses to start
you can also just fix it by changing the resolution values in registry
maybe thats the fix for the ones that can see the anticheat appear but the game doesnt open
but this issue started with night troupe event so who knows
Sorry about tagging you.
Well now they want me to reinstall and delete folder, atleast they try to troubleshoot
Surprise it did not work
yea thats what i've tried. tbh ive given up. just gonna use the work around either til they fix it or whenever im forced to upgrade to windows11
Nexon just has terrible coding altogether, the game itself shouldnt be this unstable
Maintenance today surely we get saved
this is still a thing? what
Yes still very much a thing
and where do I go to change the game resolution?
i tried that in day 0, didnt work
what we have is a completely different issue
where the anticheat just doesnt appear
ye, so why did u link it and said 'top comment'
the dude right above what i said asked for it?
game is also terribly laggy once you're on for more than an hour or two
fps just dies
Sounds fun
They just need to push a registry fix already
they asked for the black cipher files, said they're gonna pass them on then closed the ticket so hopefully a fix soon

Wellness has left the building 
I'd like to say it's crazy that it's been a month without much communication, but I also can't really say I'm surprised.
hello
has someone found a fix to this bug
without making another user
its making problems to my steam cloud games
Nop there is no fix. But apparently reinstalling Windows works, someone said
for those wondering, upgrade from win10 to win11 doesnt help
how the fuck they aint fix this shit
In place upgrade and not a fresh install right?
Well now they asked for all the files in blackcipher
Should probably have started gathering data right after this problem occurred
guess ill fresh install and get a new SSD when the time comes then
if ur doing a fresh install just for that, u can just migrate account, should solve it aswell and less drivers to reinstall
surely this next update will fix our issue 
dont see it in the listed issues solved lmoa
Hey can this please get added to known issues?
Kinda ridiculous
impossible because they dont have a way to resolve it yet
So still not us being fixed in patch
Considering they just asked you for more logs yesterday, it doesn't look like they know what's causing it, much less how to fix it.
Probably doesn't happen on any of their test machines, which makes it very hard to figure out.
I agree, but it is still just the blackcipher logs. That they asked other people for also. So I doubt mine are different, but who knows
the lion can’t open maplestory
At this point i am a frail starving kitten
I feel like it’s gonna be atleast a month before they even find a possible solution as there are way too many other issues that affect a larger player base than this one
It’s been over a month
The bug originated in August, we’re in October now 🫡
Yup and it’s gonna be another month since they haven’t addressed it since august :/
Honestly the launching witb a different user thing is not that bad as thought
it's really not if you get the shortcut set up correctly
Not that bad IF it worked for everyone
Hey guys when do challenger world characters get deleted 😀
Probably before we are fixed
I would recommend:
- try using GEForce Now to leap
- try installing Maplestory on the PC of a family member or friend and using that to leap
- try a PC Cafe if those exist in your area.
At the same time, we should pressure the CMs (I'm not going to ping them now but will do so during working hours tomorrow) to have Player Support accept tickets asking to leap characters for people who can't launch the game.
I don't know what ticket response time is like right now (backlog etc) so this probably should be initiated now, instead of at the last moment.
I can try asking in my ticket, they usually respond in around 24 hours
They will certainly refuse, unless management tells them to do it.
Probably but what else can we do haha
They respond in around 24 hours only after they already responded the first time after you waited 14 days
the workaround didn't work for me
although my issue started with the UI update patch
but it seems like the same issue (the Nexon Game Launcher prompt never shows so its likely the anti cheat)
Great so now it is migrating through patches
Anybody have it miraculously cleared up with today's mini-patch?
Did for me
Glad at least one of us is free
Happy for you any one else that is able to grind again
@crystal pumice Good morning!
There are people who still can't launch the game, and it doesn't look like it will be fixed soon.
Challenger Worlds will be deleted in two weeks.
Please arrange for Player Support to accept tickets to World Leap characters out of Challenger Worlds, for people who can't log in and do it themselves.
will there be comp for this bug 
Morning! I'll see what I can do from my end about this T-T
who?
Who what?
which people still can't launch the game
THEY FIXED THE BUG ITS OVER GG
classic tako didnt even know about it but what can u expect
Ty to all the people who figured out work arounds and stuff so we could actually play during NT
i love u all deeply.
I got in
works for me too now ^^
God damm they owe a big comp
Hurry do your world leaps before they break it again.
Yeah just did, and then crashed, but i could log on again
omg freedom fron my windows user2
so it really was their end lmao
Ofcause it was, they must have been horrified by my blackcipher files haha
It's also possible that this fix comes as a suprise to them, just as the bug did. Side effect of something else they changed. Which they might do again.
Hahah might also be true
It not being listed in the maintenance notes hints in that direction.
The spaghetti did what spaghetti does
considering tako didnt even know about it, it came and went witn msea copy paste patch notes
I had to re install hope fully it works
surely they comp right
surely they don't just push it under the rug
I sure as frick hope not
its not one of the bugs they give comp for unfortunately
its the kind abug you're thankful they accidently fixed and pray they dont fk it again and be happy
You get 7 15-minute 2x coupons as a "welcome back" gift.
For those of you who were using the workaround
net user [username] /delete
damn is it finally fixed? been using maple2
Actually it looks like the bug was fixed, at least for most people, despite not being mentioned in the maintenance notice.
Thanks for the willingness to help, but maybe Player Support won't have to World Leap for people after all.
Neither the normal play nor the workaround?
yep
Ouch. Sounds like you'll need to do a full uninstall (that cleans out registry and w/e else, not just the files in the Nexon/library folder) and reinstall, and also make sure your anti-malware isn't quarantining files or something.
will that reset my data
No, your data is on Nexon's servers.
However, it will delete your screenshots. So save those out of Nexon\library\Maplestory\appdata if you want them.
Finally works for me 😭
How do I do a full uninstall?
not the same bug
We’re savedddd
its fixed? I can remove the work around?
Im not sure if i have the problem for this thread, but i cant seem to launch my client from steam
test it first
time for the docs repost: https://docs.google.com/document/d/11SeN1T8RAcdUbR-9Q-7TZ9wq9eXEkytTHDIgUK_8EOo
The game won’t start after updating! Do you see the blue “Nexon Game Security” logo at the bottom right of the screen when you start the game? If you do, then unfortunately we have not found a workaround for your specific issue. If you do not see the logo, continue below. -V.262.2.0 update: Is...
Does this work with steam?
Hmmm doesn't work
I think it's a different issue cuz Nexon game security pops up for like a fraction of a second
that is indeed a different issue
Another Nexon classic
https://www.reddit.com/r/Maplestory/s/oSWGQK41U2
Are the symptoms similar to this?
yea none of the workarounds seem to be working atm for this
the patch is working for me
This thread is for a different issue btw
If you can see the game window come up then the workaround does not apply.
wow it fixed it for me this patch. thank you inkwell i guess
Hi everyone! We've seen the ongoing discussion around this issue and while it wasn't originally included in the maintenance post, we've made some improvements during today's maintenance to help address it. The post will be updated to reflect this.
If you haven't already, please restart the Nexon Launcher or Steam to make sure you get the latest client. We'll continue to actively monitor, so please let us know if you're still experiencing any issues launching the game. Thank you!
still cant login after restarting steam.
There's a different issue going on right now https://discordapp.com/channels/309809230095843328/1423486931513114695
tako addressed it... in a different thread 😂
How nice of MapleStory waiting for me to finish Hades 2 before they fixed things.
I had this issue since NT patch but its fixed for me now
ayee! mine got fixed
Seems like the game launches fine now, but still having issues connecting/logging into the server.
IGN: OhItsDark
Server: Kronos
Anyone else can't launch on steam? I press play and it just doesn't load
the maint fixed it for me, i can finally play without the workaround 
It broke both for me
its fixed for me, dont have to use workaround anymore
Yeah works on both my computers now. So better than none working
gratz
I did a clean windows reinstall last month lol so I have been playing for a while
@crystal pumice will there be comp for this bug
Still doesn't work for me.
Same somone told me to do a full delet apparently deleting on steam is not a full delete so I need to look it up. Then imma re-download and see

yea im confused too i just got home imma give it a try
ill let u know if it works
hey guys so for me it wasant working for a long time I did a full uinsintall using revo uninstaller and now it works so im happy
gratz, and happy Mapling
Mine got fixed today, I clicked play and it went patching, and after that the game are able to normally launch
Guess they figured out a fix
Glad we are freed from our hellish prison
I doubt we will recieve any, even from stuff like the sia package
They will ignore you even harder haha
LOL true
There are always launching problems. Try typing !launch in #ask-cygnus for a thread with some fixes.
Yes but not launching issues which blocks a large portion of players for over a month
Yes, sorry. Someone wrote here "I have a similar problem" and then deleted it after I responded. So now my response looks out of place.
Ohhhh I see haha
Yep, fixed for me aswell 😌
issue seems fixed for me as well.
@muted hollow welcome back buddy 🙂
funnily enough, i tried launching steam using maple2's user and i wasnt allowed to access the app through that account
so im now forced to use the real way (im not complaining its just so poetic)
Thank you
And I hope everyone is back enjoying maplestory again.
Now we just waiting for comp for missing 1,5 month of event progress and inkwell carepackage and so forth
Yeah all we can do is wait and pray, but that'll probably never happen 

