#support

1 messages ยท Page 7 of 1

gilded kayak
#

nvm I had filtered them all out hehe

pure dagger
#

ohh the the world list does

gilded kayak
#

this happens all the time, i'm not totally sure the actual cause tho since ours works and the jagex one doesn't

#

it's probably a firewall or something

pure dagger
#

ahh ok

autumn hound
#

my runelite works now

pure dagger
#

just says loading on the ingame and main screen when i try

gilded kayak
#

as I mentioned I don't have the answer since it's not something easily replicatable, and it's a you<->jagex issue, since the RuneLite one works fine

olive coral
#

I restarted my client and now my GPU plugin is making my character animations smoother like 117HD. I also have Animation Smoothing on and haven't changed any settings on either plugin. Anyone know what was changed in the GPU plugin or how to revert this?

gilded kayak
#

the animations are smoother now

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that's kind of the point of animation smoothing, Adam was able to make it even smoother

olive coral
#

Do you know if it was a change in the GPU plugin or Animation smoothing? I feel like its the GPU plugin from troubleshooting. Definitely want to revert this.

gilded kayak
#

it's not a setting it's just smoother now

#

it was a change to the internal code so I don't think you'll be able to revert it

olive coral
#

Damn, thats really disappointing. If only it was toggleable.

gilded kayak
#

I understand people not liking change but the people coming in saying I want animation smoothing but only x amount of smooth like it was before feels weird

#

if we could have offered this level of smooth the whole time we would have

surreal portal
#

Hi, im currently using runelite on arch and have anyone encountered this issue?

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I've tried disabling hardware acceleration aswell but it remained the same whenever i opened a sidebar

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It seems to only happen whenever the game is maximized and if theres space for the sidebar to pop out when the game isnt maximized and has taken up the entire screen, it behaves as expected

haughty pumiceBOT
#

Add the following line to your plugins block in build.gradle:

id "com.github.johnrengelman.shadow" version "6.1.0"

Add this block elsewhere in the file, changing the Main-Class to your plugin's test:

shadowJar {
 from sourceSets.test.output
 configurations = [project.configurations.testRuntimeClasspath]
 manifest {
 attributes "Main-Class": "com.example.ExamplePluginTest"
 }
}```
Then run `./gradlew shadowJar` and a runnable jar will appear in `build/libs/*-all.jar`. You can run the jar with `java -jar -ea jarName.jar`
lusty fossil
#

https://i.imgur.com/QPuyvq3.png would someone be able to point me in the right direction on how to get java 11 working on intelliJ?
I half guessed and downloaded the one ending in a number 11 as i failed to actually do the correct step of making intelliJ download java when I initially downloaded intelliJ

round jacinth
#

this is a chat channel for release build of the client

leaden trail
#

I mean if you weren't evidently trying to implement something that you know from yesterday isn't allowed, people might be more inclined to help you

round jacinth
#

follow the build guides on the runelite wiki

#

oh

#

hes trying to cheat

#

typical tbh

lusty fossil
vast bone
#

wait what was red eye doing yesterday?

round jacinth
#

i do not think you are as it tells oyu

lusty fossil
vast bone
#

๐Ÿ˜ฐ I've been associated

leaden trail
lusty fossil
#

but i failed to do this step correct

round jacinth
#

i dont know if im inclined to help you lol

#

gl tho

lusty fossil
#

i managed to get quite far without asking for too much help, i impressed geheur at least once, im trying to make an honest effort here

lusty fossil
leaden trail
#

What you're trying to do isn't allowed and you were made aware of this yesterday, so we aren't going to help you with it

lusty fossil
round jacinth
#

besides asking for us to break the rules jagex has for us

vast bone
#

no one here has any idea what's going on

round jacinth
#

like more menu entries of stuff that arent capes?

vast bone
#

(except for me of course)

round jacinth
#

xd

lusty fossil
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they think im trying to do something with sub menus, no im not that good lol

viscid lantern
#

this channel is intended for release client support, not development help. Try #runelite or #general

neon path
#

anyone know how the ping grapher plugin gets its values? why is it different than the world hopper ping

haughty pumiceBOT
#

Get support for the Ping Graph Plugin Hub plugin here: https://runelite.net/plugin-hub/show/ping-grapher.
You can also find the support link by searching for the plugin in the Plugin Hub panel and clicking the ? button on the plugin, or by right-clicking the plugin in the plugin panel and clicking the Support menu option.

leaden trail
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It's a hub plugin so I wouldn't really give it tooooo much weight

warm sequoia
#

Hey guys! Im having an issue with the GPU plugin in RL. Just happened now and im kind of confused. Turning ON the GPU plugin makes the text on my screen blurry and harder to read, here is a screenshot and the GPU settings

round jacinth
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try different UI scaling options

warm sequoia
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GPU plugin OFF makes the text sharper

warm sequoia
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I dont know if the changes dont apply instantly or if i have to restart runelite or the pc every time i change

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Its a GPU issue on my end apparently. went to the nvidia control panel, hit the reset button in the Manage 3D Settings tab, restarted Runelite and now its working OK. Srry for the issue

paper hinge
#

So on my 2 accounts, I had 2 RL Profiles for them. Customized bank tags etc. so they wouldnt interfere. Today I logged in and one of them is just gone, it was there yesterday

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Is there any way to recover it? I didnt delete anything on PC

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Nvm found it, the profile was in my Runelite file. Not sure why it didn't load up this time but good now ๐Ÿ‘

fluid comet
#

How can I get access to the development channel?

stone parcel
#

A lot of stuff is better suited for #runelite , like if it is plugin hub related. But there are hints around the dev channel if you really need it.

fluid comet
#

@stone parcel I am trying to develop a plugin and had a couple of questions, where should I post them?

gilded kayak
oblique marten
#

hello, is there a plug in that changes the order in wich you pick up ground items?

#

say if i dont want to pick up dragonhide, can i give it less priority over other items?

sonic birch
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Ground items can deprioritize

oblique marten
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for left click pick up?*

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youre right i overlooked that box, thanks!

teal holly
#

Does anyone know if there's integration with Obsidian? I know the notes function of RuneLite is in game but I would like to use my headers and tables :p

sonic birch
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No probably

teal holly
#

expected lol

dense knot
#

my loot tracker has lost some of the stuff it was tracking l all my hydra kills but kept toa an chambers its not hidden is there a way i can retrieve the lost data

cinder spruce
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I don't really need "support" just wanted to report something. I seem to be having a weird interaction in the seed vault. When I go to 'remove all placeholders' I get spammed with what's in the screenshot, and potato cactus seeds get added as a favorite. client logs show nothing since I started runelite. Tested in safe mode and still happens:

leaden trail
#

Can you drop your client.log in here, then do the following:

Delete client.log
Launch RuneLite in safe mode with debug enabled
Make this occur
Upload the new client.log here

cinder spruce
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loading the jagex client to test there too

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forgot to make sure it wasn't a jagex thing first, one moment

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It's a jagex bug, happens on native client too

leaden trail
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Ah ok

cinder spruce
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Forget jagex has their own client still sometimes lol

twilit flume
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lads does anyone know which plugin is making it go like this for me

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i cant figure out of how to get rid of the white in it

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and not sure which plugin it is either

oblique plume
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looks like a respawn timer

twilit flume
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ok so which plugin is it

oblique plume
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npc indicators

twilit flume
#

ok ty man โค๏ธ

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fixed now thanks

rare geode
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Hello, where can I ask plugin development related questions?

oblique plume
carmine wolf
oblique plume
#

are you expecting a different answer than yesterday?

carmine wolf
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I didnt get a response at my last question

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I can "fix" the problem that occurs by opening runelite in safemode and then reopen the normal runelite application

gilded kayak
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there's probably an issue with your gpu driver not the gpu plugin

carmine wolf
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okay thanks for your response i'll have this checked ๐Ÿ™‚

mossy sable
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Is there a way to run 64 bit runelite when developing plugins? I'm testing compatibility with 117HD and keep getting memory errors

oblique plume
#

install a 64bit jdk

bronze ridge
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Is there a way to get Runelite to launch through the Jagex Launcher, since my account is linked to it. I need a way to be able to login and test the plugin im making

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using VSCode, if that helps at all

haughty pumiceBOT
bronze ridge
#

bless

mossy sable
balmy patrol
gilded kayak
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well since their question has nothing to do with that

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i'm gonna go with no

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couldn't you just have included this extra description in the channel you asked your question in

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instead of saying "ur not the person to help then"

balmy patrol
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well the problem is my Intel UHD is having a Memory problems too

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(take your own advice)

gilded kayak
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alright we'll try again in 5 minutes I guess

oblique plume
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only 5 mins

#

not enough time to cool off classic

gilded kayak
#

he's gonna run out of channels really quickly if I don't stop him now

balmy patrol
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@gilded kayak what was with that? because you dont know how to answer my question.....fucking children luckily the runescape discord unlike you guys actually know how to ask the right questions to fix the problems so i can just fucking leave this chat.

and Felan wtf was with that Over-reach in power because you seem like a little child.. IDC you bann me im out anyway.

oblique plume
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i told you

gilded kayak
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here's what happened

#
channel #1
"hey I have a problem" 
"I need more info than that"
"you can't help me"

channel #2 
"hey does this random thing fix my problem and I included 1 extra piece of info about it"
"no and why didn't you just include this extra piece of info in channel #1"
"second piece of problem extra info"
"take your own advice"
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here's what should have happened

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"hey I have a problem" 
"I need more info than that"
"more info"
compact spear
#

You're expected to read his mind cos he can't explain himself properly, duh

gilded kayak
#

i'm still not even sure what he was trying to do

oblique plume
#

the task manager thing to set a process to high priority

lapis elm
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use laptop gpu for the game, it sounds like

oblique plume
#

i justr wanted to hear him explain that insane position originally

gilded kayak
#

mhhmmhmmhmh

leaden trail
oblique plume
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its actually sorta common

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people think it helps

leaden trail
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Mind you, I'm potato, but still

gilded kayak
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does it

oblique plume
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idk how really

gilded kayak
#

people think it helps, but does it really

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that's the question of the day

oblique plume
#

placebo is real

unkempt flame
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is force focus broken on mac? I'm trying to minimize the window and have it maximize when a notification is sent. I have it set to 'force' in the runelite plugin

zealous cedar
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I dont think we can force focus on mac, we just do a request for focus

unkempt flame
zealous cedar
#

I am not too sure, it uses com.apple.eawt.Application.requestForeground() in the macos jdk version

stone parcel
#

Hi, on a similar note we were discussing Force Focus in Torms discord today after finding it didn't work on Linux, and I added "frame.toFront();" into the ClientUI (line 932?) thing, and that seems to make it work, but idk what I'm actually doing.

zealous cedar
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idk there are like 5 different ways to request focus

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i dont think any of them really work

stone parcel
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Currently force focus on linux seems to focus the window, but not pull it to the front. So after a notification goes off I can type into RL, but it isn't the front window. If I make sense ๐Ÿ˜…

gilded kayak
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momo mentioned before on arch he listened for those notifs and had it toggle always on top

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not really a good actual solution but a great workaround

stone parcel
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And like idk the implications of just adding frame.toFront(); where I did, but it seems to work from what I can tell, but I know little about this.

unkempt flame
zealous cedar
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i dont think it can error

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i could dig into it and see how it works maybe, idk offhand

unkempt flame
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looks like it can throw 2 different type of errors

zealous cedar
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if it was throwing it would go to the logs, but i doubt it is throwing

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as you see it is really a request for foreground, i dont think it "forces" foreground. and whatever a "request" is idk

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we do some tricks on windows to forcibly take foreground, but most os's do not like apps doing that since it is pretty terrible ux and runescape players are just weird

glacial coral
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anybody know how to fix this

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Ion know if thats the timer plugin or boost information

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but its hella small and ion know how to get rid of it

zealous cedar
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is the infobox size set really small in the runelite settings?

glacial coral
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Yes Thanks

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Im retarded

unkempt flame
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nothing related to foreground in the logs, but did find an uncaught exception "The USER_ATTENTION_WINDOW feature is not supported on the current platform!" being thrown a lot, not sure if it's related though

zealous cedar
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this is because you have request focus type "taskbar" and I guess that is not supported on macos

unkempt flame
stone parcel
zealous cedar
#

so yeah who knows idk

stone parcel
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Oh wow yikes haha.

zealous cedar
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its possible it is dependent upon the DE or something

stone parcel
#

Yeah that would probably be a pain lol

unkempt flame
#

have you guys thought about hiding certain options depending on the OS being used? for example, the mac os notifications: 'force' completely breaks it essentially, but 'request' does a much better job by making the icon bounce in the menu bar. Also the tray notifications not working on mac at all.

not sure what percent of the userbase uses OS's other then windows though, or if you guys get a lot of support request for weird OS quirks like this.

zealous cedar
#

how does 'force' break it?

unkempt flame
# zealous cedar how does 'force' break it?

break as in nothing happens related to focus haha, vs 'request' at least does the little bounce thing on the menu bar. I've just assumed focus didn't work at all on mac, but it was because I was using force. request gets me atleast most of the way there.

zealous cedar
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id want to understand what it is doing more before probably changing it

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we do not really have any developers that particularly work with macos any, if you are interested in digging into it youre welcome to do so

zealous cedar
unkempt flame
zealous cedar
#

about 4%

hexed minnow
#

failed to login? wont dissapear

proud folio
#

Before I migrate to a jagex accounts for my osrs accounts can I achieve these things after doing so?

  1. Different desktop shortcuts for each account that launches a profile

  2. Does runelite (with jagex launcher) use the same local files for each profile?

Also, are there any common issues people run into?

oblique plume
#

no
yes

linux isnt officially supported
machines you dont have admin access to cant install jagex launcher

zealous cedar
#

You can use the profile linking feature to make runelite startup with a different profile for each character

wooden dust
#

when useing NPC Accessibility Tagger is it posable to add to the config as trying to find the right ids for the npc`s with out dev mode

leaden trail
#

Use "Identificator" from the hub

wooden dust
#

tyty

green spade
#

Hey, when taking an automated screenshot with the "screenshot" plugin, how does one toggle the message in the chatbox showing the path to the file?

zealous cedar
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it is the "notify when taken" option

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and then also you have to have game message notifications on

polar haven
#

Hello, I wonder if I could get some help with serious lag I have been experiencing for the last few days? I must confess there are likely to be a few confounding factors, as I have made some significant changes to my setup (at which point the issues began), namely:

  • Enabling GPU plugin plus some other graphical ones, like skybox, zoom limit...
  • Updating my OS to Windows 11

For reference, the lag seems qualitatively worse with GPU enabled, but I can still reproduce it with GPU off (particularly with heavy sidebar plugins such as a very stacked loot tracker, and of course the infamous time tracker.

I am fairly certain my specs are not the issue, as my CPU utilisation is stable around 20-40% max, even when the issues are severe, and my GPU utilisation is usually sitting below 10% (which indicates to me I have correctly set up utilising GPU on the Nvidia end, else I would expect it to be 0)

Memory usage also low even with all the extra programs I ususally have open when playing (most notably Chrome playing a video or streaming something) -- even in this situation my CPU, memory and GPU utilisation are similar.

This leads me to believe the issue is client-side, and if there is a way to unlock more performance to smooth things out, that would be really greatly appreciated.

I can also list off some fixes I have attempted in a separate message, if that will be useful (I assume it will be!)

Apologies for the long message, I assume that the more detail the better, especially with diagnosing an issue that has as many possible causes to untangle as this one!

Thanks

haughty pumiceBOT
flat oyster
#

If I formatted and logged in to my profile in Runlite, will the old plugins be downloaded automatically?

oblique plume
#

if you were syncing the profile yea

flat oyster
#

how long do you have to wait? nothing happens

oblique plume
#

its just there

gusty reef
#

anyone know if these squares are movable?

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id like the top left to be up in the corner

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the infobox anchors

vast bone
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no

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they can't be moved

gusty reef
#

alright

oblique plume
#

this is the 15th

polar haven
haughty pumiceBOT
#

Get support for the Better NPC Highlight Plugin Hub plugin here: https://runelite.net/plugin-hub/show/better-npc-highlight.
You can also find the support link by searching for the plugin in the Plugin Hub panel and clicking the ? button on the plugin, or by right-clicking the plugin in the plugin panel and clicking the Support menu option.

pearl ridge
#

Could this be a runelite thing? Been happening for days every few world hops. On 2 different laptops and pc.

gilded kayak
#

Its a jagex<->isp thing

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If there was a bug on our end causing login issues we'd get like 50 reports within the first 5 minutes

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Like when cloudflare was causing the website not to load yesterday

pearl ridge
#

How could i go about fixing an isp thing?

leaden trail
#

Wait

pearl ridge
#

Well shit

gilded kayak
#

You could call and yell at them but its probably something that will go away like Dura said

final axle
#

In my experience, by the time you get the isp to listen that there's a problem on their end, it's usually already fixed

rose yoke
#

i got this error. was using it yesterday with no problems, any idea why?

leaden trail
#

Redownload RuneLite from the link in #faq , run it as admin once and it should fix it

rose yoke
#

okay. thank you

#

alright i deleted everything and redownloaded and ran as admin and still have the same thing

gilded kayak
#

2024-06-21 20:12:50 EDT [main] INFO n.r.launcher.FilesystemPermissions - RuneLite is updating the ACLs of the files in C:\Users\zackr.runelite to be: NT AUTHORITY\SYSTEM, BUILTIN\Administrators, and S-1-5-21-601774520-2271417177-121140091-1001 (your user SID). To avoid this, don't run RuneLite with elevated permissions.

#

cool i hadn't seen this log yet

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try doing it the old fashioned way I guess

#

1sec

haughty pumiceBOT
#

If you got permission problems, open Command Prompt (cmd) as administrator and try executing the following commands while testing if the problem is solved between every step. Make sure RuneLite is closed when executing commands!

  1. mkdir "%userprofile%\.runelite"
  2. icacls "%userprofile%\.runelite" /grant:r *S-1-1-0:F /inheritance:r /t
  3. attrib -r -a -s "%userprofile%\.runelite\*.*" /d /s
gilded kayak
#

skip the first command

rose yoke
#

that worked. thank you

muted jay
#

I get this exception in my logs when trying to open the 'Camera' plugin settings. My camera movement speed is also incredibly slow when the plugin is on. Not sure how (minimum <= value <= maximum) is false happened, but it is probably my fault.

I'm looking at default-0.properties under profiles2 but it's unclear which if any of these settings would be responsible.

I've had this problem for weeks and updated the client multiple times.

leaden trail
#

Post the full log, not just a snippet

muted jay
leaden trail
#

Disable that world heatmap plugin to start, because it's definitely very unhappy

zealous cedar
#

i dont think this can happen unless you corrupt your config. are you able to make it happen via the config ui?

muted jay
#

I can't open camera config. The only thing that happens when I click 'Configuration' or the gear icon is logging.
I can open other configs. I'm not able to set 'Status Bars' Bar Width lower than the min.
Not sure if that answers the question

zealous cedar
#

what is the value of zoom.cameraSpeed in your config?

muted jay
#

zoom.cameraSpeed=-20.0

That's not supposed to be negative is it?

zealous cedar
#

it cant be negative

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i dont think this can happen unless you corrupt your config. are you able to make it happen via the config ui?

muted jay
#

I cannot go below 0 in the UI. Manually changed it to a positive number in the config file and that has fixed the issue, thank you.
My camera speed was also set to 0, which would be why the camera was so slow.

zealous cedar
#

your camera speed was -20 I think which I am not sure what that would do

#

it might just make it go in the wrong direction

#

stop editing your config by hand I guess

muted jay
#

Oh crap I just remembered why this happened.
I've never opened that file, but when I was implementing negative double spinners I used Camera for debugging. That would be the problem.
Sorry, and thanks again for the help.

zealous cedar
#

..

oblique plume
#

lol

lime barn
#

hello folks, i'm attempting to use the Key Remapping plugin to remap my F-keys to something else like A or D, but when I set the keybind to any letter, it isn't working. In fact, I can't get any keybind to work at all (even remapping them to different numbers)

Interestingly enough, it still just uses the original set of keybinds by default (1, 2, 3, 4.... 0) despite what I set them to

Am I setting them wrong or something

gilded kayak
#

what if u click in-game and tap left alt

#

does that magically fix it

lime barn
#

It did not

gilded kayak
#

just to be sure you checked the remap f keys box right

lime barn
#

how weird........I just restarted the client again and this time it worked...

gilded kayak
#

๐Ÿคท

lime barn
#

I did that 3 times lmao

#

well anywho thanks for popping up

glossy belfry
#

Some further info, seems like i'm not the only one that ran into this issue. Mine also crashed on camera movement ๐Ÿ™‚

drowsy walrus
#

hi can someone help with lag issues? it started after the mac os update recently. no changes in any of the plug ins. pretty awful lag. not an old computer by any means.

crystal wasp
#

Hey! I've been wondering if anyone knows why the black line that separates my username and the chat box is suddenly gone on my main?

#

Whereas, you can see it fine on my alt:

short cobalt
#

Logged in today, and all of my profiles are gone, and plugins unistalled. I looked and I still have them all in the .runelite folder and they are still there, i just cant get the import to do anything

limpid mesa
#

Hiya, for some reason I'm constantly getting stuck on starting external plugins - any way I can see what's causing this?

haughty pumiceBOT
#

To find the logs, you can do one of the following:

  • If your client failed to open, click the Open logs folder button.
  • Open the screenshot directory by right-clicking ๐Ÿ“ท Camera button, navigate 1 directory up, then open logs folder.
  • Navigate to %userprofile%\.runelite\logs on Windows or $HOME/.runelite/logs on Linux and macOS.

Upload the log files named client and launcher by dragging them to Discord. If there are files prefixed with jvm_crash dated from today, upload them too.

charred wind
charred wind
crystal wasp
charred wind
#

post a screenshot of the settings on both clients

charred wind
#

that's not the stretched mode plugin

crystal wasp
#

yaya i was getting to that

crystal wasp
charred wind
#

did you try ticking either of the keep aspect ratio or integer scaling options?

crystal wasp
#

ya i tried them both

#

after you had told me it could've been that

charred wind
#

Interesting. My other guess would be it's the resource pack but given it's the same on both clients it's anyone's guess. we'll have to wait for someone with mroe insight on this

crystal wasp
oblique plume
#

afaik it is resource packs

haughty pumiceBOT
#

@limpid mesa To find the logs, you can do one of the following:

  • If your client failed to open, click the Open logs folder button.
  • Open the screenshot directory by right-clicking ๐Ÿ“ท Camera button, navigate 1 directory up, then open logs folder.
  • Navigate to %userprofile%\.runelite\logs on Windows or $HOME/.runelite/logs on Linux and macOS.

Upload the log files named client and launcher by dragging them to Discord. If there are files prefixed with jvm_crash dated from today, upload them too.

twin phoenix
#

Hi, I have an update to the solution for my persistent issue. It seems that going into my internet adapter settings and disabling IPv4 connectivity fixed the issue. I will keep you all posted

finite dune
#

is there a way to change the number of rows/columns before infoboxes wrap? currently it seems to be set at 4 but i'd like to be able to expand that to have a longer vertical line of infoboxes without having to create different static-positioned groups for various types of boosts

haughty pumiceBOT
charred wind
#

You can hold Alt and drag on an edge as well. Can't remember if it's left to right or right to left, or the ups/downs but it's some way like that

finite dune
#

i don't think being able to split/group them helps. i'd like them all to be in the same group but not wrap at 4 rows

finite dune
#

i mean, i can move them with alt but i'm not sure what you mean about dragging on an edge? doesn't seem to do anything as i'm fiddling with it rn

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oh ho ho i have overlooked that

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that looks like it'll sort me out, thank you, do you know if that's documented anywhere?

jolly sequoia
#

is this a bug? I cant make Stamina pot (1) deposit 1. It's automatically set to "drink" as default

charred wind
jolly sequoia
#

clever man, yeah that seemed to be the trick, ty

noble sandal
#

Got to format computer and gettign trouble to remenber log in and pass info done it ages ago, any way to ask to send email to change pass of the registered one ?

round jacinth
#

To recover a osrs acc?

#

There are resources how to do that in osrsโ€™s website

noble sandal
#

nha done ages ago the runelite acc forgot to check with email was logged in now all bank tabs gone and not 100% sure witch email was in, facing a restart of 0 for tabs will be nightmare ๐Ÿ˜ฆ

sonic birch
# glossy belfry https://i.imgur.com/WiNkY00.png

I'm kinda busy rn, but if you did crash please post your client.log so we can check if it's a heap OOM again. Additionally, if you crashed please install the debug helper from the pluginhub and enabled heap dump on OOM in the sidepanel.

left pecan
#

anyone had issues with their fps recently? usually sit steadily between 100-144 but past couple days has been fluctuating a lot more and often sits between 50-60

round jacinth
#

Did you update your drivers?

#

Or maybe youโ€™re just in a harder place to draw or more populated

#

fwiw anything past 50 is just camera movements, so youโ€™re still at max effectively

zealous cedar
#

that is no longer true with anim smoothing on

#

or well it was never really true but with the vertex snapping it was effectively not that useful

limber seal
#

curious, hydra lightning id never show up?

round jacinth
#

Thanks for correcting

placid ibex
#

my power went out as soon i booted up runelite now i dont see my plugins even tho they are installed

left pecan
#

surely that wouldn't cause issues but will try uninstalling ๐Ÿค

round jacinth
#

I donโ€™t think another game is the issue

#

Try rolling back the drivers

placid ibex
#

i still dont see them after trying that i tried removing and installing again

left pecan
round jacinth
#

Idk if they need to sign out and sign in

placid ibex
left pecan
haughty pumiceBOT
#

To find the logs, you can do one of the following:

  • If your client failed to open, click the Open logs folder button.
  • Open the screenshot directory by right-clicking ๐Ÿ“ท Camera button, navigate 1 directory up, then open logs folder.
  • Navigate to %userprofile%\.runelite\logs on Windows or $HOME/.runelite/logs on Linux and macOS.

Upload the log files named client and launcher by dragging them to Discord. If there are files prefixed with jvm_crash dated from today, upload them too.

left pecan
placid ibex
left pecan
#

just installed an older driver will let you know after reboot ๐Ÿค

gilded kayak
# placid ibex

try deleting the cache folder inside the .runelite folder

left pecan
#

no improvements with the old driver sadly ๐Ÿ˜ฆ

gilded kayak
left pecan
#

would logs reveal anything relating to fps issues? @gilded kayak

gilded kayak
#

I doubt it

#

whats the chance u play valorant/league

left pecan
#

0

gilded kayak
#

unlucky

#

its been reported that when the vanguard process is running runelite fps gets trucked

left pecan
#

yea i spent last night reading through other peoples posts/solutions

round jacinth
#

Most solutions are roll back to when it used to work because usually runelite isnโ€™t the problem

left pecan
#

yea i got no clue

#

are there certain plugins that got updated recently that might affect performance? I hadn't opened runelite in a month or so prior to 5 days ago

zealous cedar
#

pluginhub plugins are updated continuously, but the last RL update was on June 16

broken otter
#

hello. after installing 117hd plugin, i can't seem to get the same fps i was getting before installing it. i was getting 100+ fps before it. i even uninstalled it but my frames are hard stuck at 50 (with fps controll+ low details enabled). i reinstalled 117hd and tweaked some settings and now im getting 100+fps on hd but when i toggle it off it still goes back to 50

zealous cedar
#

you have to turn the GPU plugin back on

broken otter
#

ooo

#

thank you, i forgot that was there

#

does the 117 hd plugin use gpu automatiically?

zealous cedar
#

it isnt compatible with the gpu plugin

broken otter
#

so its running on my cpu?

zealous cedar
#

no

gilded kayak
#

no it's its own independent usage, it uses your gpu

#

if you toggle it on it will disable our GPU plugin

broken otter
#

thank you guys!

hushed sluice
#

Hey @zealous cedar saw a new entry for remove vertex snapping in GPU. Can you elaborate on what that setting does? Looked through the channels logs but didn't find much

zealous cedar
#

it allows vertex positions from animations to be more precise than 1/128th of a tile

kind comet
#

Anyone know if there are FPS issues occuring with RuneLite today? Thought it was the 117hd plugin, but it's not. I've been playing fun and able to be at the GE no issues, but today when I was zoomed out, FPS dropped down to 17+.

glossy crown
#

Lower than usual for you? Same area?

hallow girder
#

Hello, can someone please help me out. I just purchased a new laptop and I am unable to log into osrs through runelite client but I am able to login using mobile etc. I dont understand what is going on. I am typing my credentials correctly.

round jacinth
#

You have a jagex acc maybe and should be using jagex launcher to launch instead

hallow girder
#

I've never used to use the jagex client on my previous laptop

round jacinth
#

Did you upgrade your account?

#

If not you have the wrong password

#

In either case this isnโ€™t a runelite problem

hallow girder
#

I use my original username to log into osrs i dont think i have an email associated to the account

round jacinth
#

That doesnโ€™t really matter

hallow girder
#

Okay my apologies, thank you for the help

round jacinth
#

You can upgrade any acc from a regular acc to a jagex acc

#

Email or username login

glossy belfry
kind comet
glossy crown
#

I suppose you can't launch on older runelite build and compare? ๐Ÿค”

kind comet
#

i switched from 117hd to runelite and it's the same thing

#

which is why i suspect it's runelite and not 117hd

gilded kayak
#

that was a very confusing statement but i'll try to expand from there anyway

#

click the new profile button profiles , swap to that profile with double-click and see if your issue still occurs

#

download 117 I guess if u need to not use GPU

hoary quartz
#

posting to see if anyone can help out. My game keeps freezing at random points. I looked at the Client logs and the final entry before freezing is this.
2024-06-22 20:22:22 EDT [Client] ERROR client-patch - Client error
java.lang.OutOfMemoryError: Java heap space
at java.desktop/java.awt.image.DataBufferInt.<init>(Unknown Source)
at java.desktop/java.awt.image.Raster.createPackedRaster(Unknown Source)
at java.desktop/java.awt.image.DirectColorModel.createCompatibleWritableRaster(Unknown Source)
at java.desktop/java.awt.image.BufferedImage.<init>(Unknown Source)
at rs117.hd.HdPlugin.screenshot(HdPlugin.java:2263)
at rs117.hd.HdPlugin$$Lambda$3016/0x0000000100e09040.get(Unknown Source)
at net.runelite.client.ui.DrawManager.processDrawComplete(DrawManager.java:84)
at rs117.hd.HdPlugin.draw(HdPlugin.java:2166)
at be.ac(be.java:47140)
at be.rp(be.java)
at be.run(be.java:37842)
at java.base/java.lang.Thread.run(Unknown Source)

zealous cedar
#

the client is running out of memory. you could try increasing the max memory limit in the launcher configuration

hoary quartz
#

ok thanks! I'll try that and see if it fixes it. Ty for the quick response.

gilded kayak
#

(it will fix it)

cinder ember
#

Talked in this chat like a month ago with the same problem. So every so often it seems I close my runelite client and when i reopen it my profile loses a certain amount of progress that I've accumulated . Loot tracker data, new plug ins, changed plugins etc. Anybody know why?

#

Last time someone mentioned some problem in my cache but had no idea how to fix it or what the problem could be

gilded kayak
#

!logs

haughty pumiceBOT
#

To find the logs, you can do one of the following:

  • If your client failed to open, click the Open logs folder button.
  • Open the screenshot directory by right-clicking ๐Ÿ“ท Camera button, navigate 1 directory up, then open logs folder.
  • Navigate to %userprofile%\.runelite\logs on Windows or $HOME/.runelite/logs on Linux and macOS.

Upload the log files named client and launcher by dragging them to Discord. If there are files prefixed with jvm_crash dated from today, upload them too.

gilded kayak
#

preferably a log from a day where your settings didn't save

cinder ember
#

i believe it was wednseday that i saw it

#

hopefully not wrong

#

this new one

#

"unable to submit loot"

gilded kayak
#

that would mean you're having connection issues to our website

#

since the website was up at that time

#

otherwise 50 people would be in here spamming

cinder ember
#

so my question is, how would i fix that

gilded kayak
#

heh

cinder ember
#

because my internet is fine lmao

gilded kayak
#

i don't have a good answer

#

well here's the thing

#

this is the sort of thing most people would never notice

#

if it wasn't due to the fact that settings are being lost, you'd never know of the issue

#

so you'd assume everything is cool always

cinder ember
#

yeah its weird, i started by noticing loot was missing off my tracker, scythe, 500+ artio kc, different stuff etc. then i noticed that plugins i added or changed werent there. happens every few weeks and its frustrating

gilded kayak
#

unfortunately the errors aren't made up

#

they say help we can't connect to runelite's website

cinder ember
#

all i can picture is sometimes i put my computer in sleep mode while im still signed. that would be my only possible idea

gilded kayak
#

do you close runelite before you do that

cinder ember
#

otherwise i usually leave my client open and when wednesday comes around i press sign in and it reloads my client per update

#

no i usually dont

#

and when i do it usually has this problem

gilded kayak
#

oh you leave your client open the entire week?

#

thats probably why lol

cinder ember
#

yeah i typically do

gilded kayak
#

oh well stop doing that and see if your issue goes away

#

it probably will

cinder ember
#

i just dont see how it would affect it but who am i to know that

#

yeah i suppose i will

gilded kayak
#

we get people in here with various issues, and they also never close their client

cinder ember
#

the struggle

leaden trail
#

Closing your client at least once a day will make loads of weird issues go away

cinder ember
#

its just seems silly that theres that many issues

#

but either way ill give it a shot

#

closing it day by day

leaden trail
#

You'll even have an up to date client that way

round jacinth
#

closing it every day is a healthy habbit because just because runelite can some times keep working between updates, things like minimaps and camera zoom can be funky

#

just close it when you're done for the day

cinder ember
#

thats fair

#

rip my laziness

opaque kiln
#

any ideas somtimes it will work but i have to try like 20 times

gilded kayak
#

!logs

haughty pumiceBOT
#

To find the logs, you can do one of the following:

  • If your client failed to open, click the Open logs folder button.
  • Open the screenshot directory by right-clicking ๐Ÿ“ท Camera button, navigate 1 directory up, then open logs folder.
  • Navigate to %userprofile%\.runelite\logs on Windows or $HOME/.runelite/logs on Linux and macOS.

Upload the log files named client and launcher by dragging them to Discord. If there are files prefixed with jvm_crash dated from today, upload them too.

opaque kiln
#

also using the jagex launcher

zealous cedar
#

maybe another process is locking the jagexcache files? like an antivirus?

opaque kiln
#

ahhhh you know let me give it a go and see it could be

#

hmm seemed to worked when i disabled it this time wonder why now its starting to block it

glossy belfry
#

@sonic birch Crashed again, got a heap dump if you want to take a look, any preference on where i upload it?

#

I do realize this is actually a plugin hub plugin so maybe this isn't the right channel for it ๐Ÿคทโ€โ™‚๏ธ

sonic birch
glossy belfry
#

๐Ÿ‘ Thanks for taking the time to help

sonic birch
#

Don't post it here because it can contain sensitive unfo

glossy belfry
#

gotcha

sonic birch
#

Probably also include the client.log then so I can see what happened

glossy belfry
#

I'll include all relevant logs + steps that caused it to occur

#

I'm having trouble reproducing it in a controlled environment though

sonic birch
#

If it's a heap oom, the heap dump will very likely show the cause, but if you removed xmx2g, it might just be too many hub plugins

glossy belfry
#

I did remove that for testing purposes yeah because idk if i was gonna run into it again. Gonna turn that back on but figured it was worth it to get a heap dump. Rip the tob run tho ๐Ÿ˜”

trim wadi
#

where do i get my heap dump logs again, i am crashing when entering toa rooms again and want to break my headset

haughty pumiceBOT
#

@trim wadi To find the logs, you can do one of the following:

  • If your client failed to open, click the Open logs folder button.
  • Open the screenshot directory by right-clicking ๐Ÿ“ท Camera button, navigate 1 directory up, then open logs folder.
  • Navigate to %userprofile%\.runelite\logs on Windows or $HOME/.runelite/logs on Linux and macOS.

Upload the log files named client and launcher by dragging them to Discord. If there are files prefixed with jvm_crash dated from today, upload them too.

trim wadi
#

is it safe to dump them here

gilded kayak
#

is your windows username classified info

trim wadi
#

no

#

could be

gilded kayak
#

then yeah

trim wadi
#

very unique name

gilded kayak
#

u ran out of memory

#

either remove some hub plugins or increase your heap size

#

!config

haughty pumiceBOT
trim wadi
#

what in tarnation

gilded kayak
#

just incase you're wondering we don't let the client use all your computers memory by default, incase ur about to say "I have 64gb"

trim wadi
#

i wouldnt dare

#

is there a plugin that is nuking the available memory by chance or is just trial and error

gilded kayak
#

could be

trim wadi
#

just reading the article u sent

#

wasnt sure if u knew of any off top of ur noggin

gilded kayak
#

you'd need to install the hub plugin debug helper and toggle on <word> on oom

#

i forget what the setting is called

trim wadi
#

record vmem on oom?

#

or heap dump on oom

gilded kayak
#

heap dump on oom

trim wadi
#

i already had that enabled

gilded kayak
#

in that same folder should be a heap dump then

trim wadi
#

this shit happened to me like 6 months ago or so and it was a nasty nasty toa plugin

#

u want it here?

gilded kayak
#

nah there's no chance discord will let u upload it

trim wadi
#

LOL u not wrong

gilded kayak
#

u'll need to google drive it or something

trim wadi
#

sec

gilded kayak
#

u can dm the link to @haughty pumice

#

yves might have time to ๐Ÿ‘€ it

trim wadi
#

he helped last time

#

jk it was u and him, tag teaming, toapuzzlehelper used 296mb of memory on tilepack load or something

lapis elm
#

so don't use that plugin

trim wadi
#

i thought i removed it

#

u saying its happening again from that plugin?

lapis elm
#

yes, your dump literally has it in it

trim wadi
#

ffs

gilded kayak
#

ye your logs have it installed also

trim wadi
#

son of a bitch

#

well ty ron

lapis elm
#

also how do you have that installed, it should be disabled

#

8 months ago

trim wadi
#

yeah when it happened back in october

#

i restarted client and it was no longer there

#

now its back with a vengeance

#

thanks for nothing Tiiiiiiiiim

gilded kayak
#

now toa-puzzle-helper has the same? problem i guess

trim wadi
#

did he just rename it? cause I surely didnt install that again, like renamed it and it reenabled?

gilded kayak
#

no

sonic birch
#

no, there were 3 plugins

#

now 2 only

trim wadi
#

scumbag developers

gilded kayak
#

soon to be only 1 ๐Ÿคž

trim wadi
#

ill find the 3rd since I found 2/3

#

cba

gilded kayak
#

it's llemonduck's toa plugin and i doubt it's gonna crash you

trim wadi
#

oh i misread

#

i thought you were saying theres a 3rd plugin out there causing crashes

gilded kayak
#

ah nah

trim wadi
#

ty for ur help sir

lapis elm
#

were you just crashing

#

not 6 months ago

trim wadi
#

i just crashed 20 minutes ago

#

heading into wardens

#

AND

#

6 months ago

lapis elm
#

yeah don't care about the 6 months ago dump

trim wadi
#

did i give u the 6 months ago dump?

lapis elm
#

yes

trim wadi
#

well thats confusing considering i never turned it off

#

i do see its a dump from october 2023

#

this has been enabled since Yves told me to in 2023

sonic birch
#

we'd want the heapdump from today indeed

trim wadi
#

Hm. Thereโ€™s no heapdump from today or from last crash earlier this week

drowsy walrus
drowsy walrus
#

it gets really bad at vorkath.. like unplayable now at vorkath

rocky vigil
#

Not sure if anyone else has ever had this issue but I just downloaded the "ZMI" plugin to remove scenery & now I can't use any F Keys/ESC/shift/Spacebar even after uninstalling the plugin, trying a fully blank profile with 0 plugins & restarting my PC/Client.

#

Other friends have downloaded this plugin and haven't had any issues though

#

Fixed it by going through every plugin individually and it was something called "brush markers" never used it in my life

tacit dew
rocky vigil
#

๐Ÿคฃ no worries

viscid lantern
#

hmjj gonna look into that right away

pulsar umbra
#

hoping someone can help me with an issue,
first time playing on PC in a couple days and in runelite I cannot use arrow keys to turn camera, also noticed that i can type in the in game chat but pressing backspace doesn't work. wasn't happening last time I used runelite.
checked oldschool client and issue doesnt happen. Appreciate any help

viscid lantern
#

Disable brush markers for now, will be fixed soon

orchid anvil
#

Anyone else having issues with their keyboards in the client? (my keyboard works normally on other applications, its just RL that its acting funky) - I can type in the chatbox, but my enter, backspace, esc and all the F keys arent doing anything

viscid lantern
#

disable brush markers for now

orchid anvil
#

Oh I just need to read up lmfao nvm ty

ashen belfry
#

What would be the reason for loot tracker data disappearing? For some reason it doesn't show my kills and loot for Moss Giants, even though I killed heaps of them in the past for the Mossy keys. I have turned loot tracker on and off, logged out and back in, restarted client. Anyone have any ideas?

charred wind
#

go kill one and restart your client maybe

ashen belfry
#

I did that, and it just shows the 1 kill I got

#

Well now 4, since I killed multiple different giants

charred wind
#

loot tracker does something (can't remember if it's clearing it) with old loot tracker data, like around a year or more

ashen belfry
#

hmm yeah last one i killed would have been around a year ago

charred wind
#

loot logger plugin never clears tho if you would wanna use that

ashen belfry
#

can u transfer data from tracker to logger?

charred wind
#

no

#

also loot logger is not official so not supported here but I use it ๐Ÿ˜„

ashen belfry
#

ok, ty ๐Ÿ˜„

ornate kite
#

how to fix this

#

yes i upgraded but i didint knew it would be like this

#

i cant use runelite

mossy swan
#

use jagex launcher to launch runelite

ornate kite
#

how to fix this

mossy swan
#

there is a drop-down to select which client it will launch

ornate kite
#

thx alot

trim wadi
#

Can anyone tell me why my heap dump isnt dumping heap when my client crashes, its been enabled but my clients crashed a few times last few weeks and no dumps of heap

gilded kayak
#

well since the log you posted yesterday was for the 20th, 21st and 22nd despite the fact that the client makes a new log every single day

#

i would say you're having a permission issue which is preventing runelite from making new files

#

and the heap dump would also be a new file

trim wadi
gilded kayak
#

that is an image

trim wadi
#

its making new logs just not new heap log

gilded kayak
#

is it?

#

click on that file

#

what is the date of the first line

trim wadi
#

6-20

#

last line is 6-23

#

i never close my client, would it make a new file if i didnt reopen it

gilded kayak
#

yes

#

6-20 is not today meaning the client can't make a new file

trim wadi
#

hmm

gilded kayak
#

actually it's very clear that the client can't make a new file, because the first log of that file is a random log from weapon charges, which obviously can't log unless your client is open

trim wadi
#

launcher.log is a new file

#

it only has 6-23 in it today

haughty pumiceBOT
#

If you got permission problems, open Command Prompt (cmd) as administrator and try executing the following commands while testing if the problem is solved between every step. Make sure RuneLite is closed when executing commands!

  1. mkdir "%userprofile%\.runelite"
  2. icacls "%userprofile%\.runelite" /grant:r *S-1-1-0:F /inheritance:r /t
  3. attrib -r -a -s "%userprofile%\.runelite\*.*" /d /s
gilded kayak
#

try doing command 2

#

not 1 or 3

#

see if the client can make a new client.log after that

trim wadi
#

made new launcher.log not client.log

#

can i delete client.log and see if it remakes it?

gilded kayak
#

just rename it incase it ends up being needed

trim wadi
#

it remade the client.log

gilded kayak
#

well thats good

#

i can't confirm it's gonna give you a heap but

woeful bridge
#

would anyone be able to tell me what plug in condenses follow and trade into a submenu idk what i turned on last night XD

trim wadi
#

looking in the client.log it just appended the client in the log not remade

gilded kayak
woeful bridge
#

thank you !

trim wadi
#

@woeful bridge

trim wadi
gilded kayak
#

I guess

trim wadi
#

we're grasping for straws arent we

#

i say delete but i just append .bkup

gilded kayak
#

kind of, i feel like it's just you barely going over our limit due to your hub plugins

#

and u could just bump it a little bit and you wouldn't have the issue

#

i don't think there's another plugin oom-ing

trim wadi
#

oh ya

#

can u link that page again pls

gilded kayak
#

!config

haughty pumiceBOT
trim wadi
#

ill give her more memory

#

confirm pls

gilded kayak
#

looks correct

trim wadi
#

ty

gilded kayak
#

it will be at the end of the very long line when you start the client

#

it'll say it right there I believe

trim wadi
#

guess we will see what happens, just odd that i only crash when going in between rooms at toa

gilded kayak
#

it's beep reported for that exact scenario many times, i think the memory usage gets bumped a bit at that moment

#

screenshots are the most common cause

#

more memory is used at the exact moment of a client screenshot

trim wadi
spiral ruin
#

Hey tried to do some basic ts'ing from what i've read here and on reddit threads but I can't stop a pretty rough stuttering every 20 or so seconds that lasts about 1 second. Happens a lot when doing gear switches or hit by certain boss attacks like artio's magic attack. Sometimes happens on loading new map chunks too seemingly. Tried making a new profile with base plugins and config, re-installed launcher and tweaked a few settings on my pc side but nada. Any clues?

gilded kayak
#

!3rd

haughty pumiceBOT
#

3rdpartyissues: Many plugins from the pluginhub break the client in subtle or not-so-subtle ways, including causing issues like client freezes. We do not support pluginhub plugins because we do not make or quality control them, and do not recommend their use.

Run the RuneLite (safe mode) shortcut, or with a Jagex account, first run the RuneLite (configure) shortcut and tick the Safe mode box, then launch RuneLite via the Jagex launcher.

This temporarily disables the GPU plugin and all hub plugins which will allow you to confirm the issue is caused by one of those plugins and isn't a core RuneLite issue.
If the issue is caused by a hub plugin, you should isolate which plugin it is and then uninstall the plugin.

spiral ruin
#

ah nice hadn't tried the safe mode yet but I have disabled all hub plugins before, i'll do this for a bit and let u know, thanks

#

not 100% sure whats going on but i'm assuming something funky with the plugins. Safe mode does work mostly fine and does still have the hitches but they're so minor its not worth complaining about. Once I start turning plugins on one by one it escalates and they all seem to contribute to the hitching. Probably a driver issue right?

supple wedge
#

i have an issue where my client freezes for a second and goes back to normal, its really annoying , It only happens when i use 117 HD plugin, what could be the problem ?

haughty pumiceBOT
lost onyx
#

anyone ever have an issue on login on runelite? it says too many attempts

spice pivot
#

is there a reason why my runelite make all my dialogue writing this thin ?

#

compared to this with vanilla

gilded kayak
#

probably the <word i forgot> you have selected in the GPU plugin

#

i will fill in the blank one second

gilded kayak
gilded kayak
#

change it to something else

gilded kayak
spice pivot
sonic birch
spiral ruin
#

sidebar was closed and I don't have vanguard installed but I forgot the most obvious ts'ing. Didn't turn it off and on lol. Just me being silly

#

restarted my pc and its all fine and dandy now

gilded kayak
#

of course

trim wadi
#

unsure if correct area but I did dm this to felanbird but realized thats annoying of me, before I look into it deeper is something like this even possible, our clan wants to advertise our events like bingo or skilling events to our members, could we connect to discord api and based on what i type in a disc channel it displays it to our members this is something the clan feature should have like RS3 but doesnt

sonic birch
#

There's an ingame feature and you can use e.g. the clan events plugin to show info in a sidepanel

upper gazelle
#

How do i get osrs in fullscreen with the Jagex client / launcher?

upper gazelle
#

Thanks , that is what i have right now , is it not meant to cover the taskbar?

gilded kayak
#

my RuneLite covers my taskbar when maximized

leaden trail
#

You'll have to set your taskbar to minimize if you want that

idle kelp
#

recently used the gagex launcher for one of my accounts. I want to play on multiple accounts but i now only have the option to login to a singular account when i open multiple clients @haughty pumice

leaden trail
#

Add the other characters to that Jagex account

idle kelp
#

i dont want to have them all synced to this launcher

leaden trail
#

Log out of the launcher and switch accounts once you've logged in with the first one then

idle kelp
#

i still only have the 1 option to log in to the single account

sand star
idle kelp
#

cant do manuel impute

oblique plume
#

dont launch that account then?

idle kelp
#

i;ve logged out. Re launched rune lite

#

account still shows up

haughty pumiceBOT
#

@idle kelp To find the logs, you can do one of the following:

  • If your client failed to open, click the Open logs folder button.
  • Open the screenshot directory by right-clicking ๐Ÿ“ท Camera button, navigate 1 directory up, then open logs folder.
  • Navigate to %userprofile%\.runelite\logs on Windows or $HOME/.runelite/logs on Linux and macOS.

Upload the log files named client and launcher by dragging them to Discord. If there are files prefixed with jvm_crash dated from today, upload them too.

leaden trail
#

Log out of the Jagex launcher, not the game

idle kelp
sand star
#

we'll need the logs to help you

idle kelp
#

got it

#

removed info on credential.properties

gilded kayak
#

why did you have a credential.properties file

idle kelp
#

stupid gagex launcher

gilded kayak
#

?

#

that doesn't come from running the jagex launcher normally

#

it's something you have to intentionally do to generate

idle kelp
#

beats me, all i know is i launched runelite from jagex launcher yesterday. logged out for night, re launched runelite today, and just had the one account. no option to use any other stuff

haughty pumiceBOT
#

@idle kelp You've downloaded a fake client, and your account has been compromised. Remove the fake as soon as possible to minimise further damage.
The following actions should be performed from a secure computer or secure mobile device:

  • Change your RuneScape password
  • Remove and re-add Authenticator to RuneScape
  • Change your RuneScape bank PIN
  • Change your email's password
  • Add 2FA to your email if you haven't got it enabled
  • Check for any linked accounts by accessing the account settings page (https://www.runescape.com/account_settings)

Some fake clients also install malware, only a fresh install of your operating system can guarantee the total removal of any unwanted software.
You might also want to change any email password if you reused the same as your RuneScape account password.

Once your computer is secure, you should download RuneLite from the link available at the #welcome channel.

sand star
#

if you didn't put the file there then you've been hacked

idle kelp
#

incorrect

gilded kayak
#

you didn't know why that file was on your computer

#

meaning something put it there without your knowledge

#

aka a client that is not RuneLite

gilded kayak
leaden trail
#

You said it was the Jagex launcher when asked why you had it

gilded kayak
#

indeed

leaden trail
#

Not that set of instructions

#

๐Ÿค”

idle kelp
#

thanks for help

gilded kayak
#

we didn't help you

outer garden
#

so for a jagex account, do i need to use the launcher all the time?

tired drift
#

Having an issue with swapping "Tree" for left click, as soon as I do this it works and it swaps. However, after logging out and logging back in later it's back to default again.

#

Also even though the "Tree" option is not on the 1st row of the list, it's not in the sub menu on the right side either?

zealous cedar
#

turn the "Fairy ring" swap to off under object swaps

tired drift
lime sluice
#

Anyone seen this error when trying to launch runelite from jagex launcher?

2024-06-23 19:06:10 PDT [RuneLite] ERROR n.r.client.config.ConfigManager - error loading remote profiles
java.io.FileNotFoundException: C:\Users\xxx.runelite\profiles2\profiles.lck (Access is denied)

Edit looks like that .lck file was corrupted and deleting it fixed the issue

drowsy walrus
sonic birch
haughty pumiceBOT
drowsy walrus
gilded kayak
#

they weren't because u happened to live in a timezone where it just passed midnight

#

and the client starts a new log file at midnight

#

so your logs has 2 lines in it

sonic birch
#

I also had no idea what the problem was, so I didn't really care about logs besides that

drowsy walrus
#

i just turned it on to do a vorkath kill and maybe that worked?

#

it lagged so im hoping something was caught.. or flow chart it is

sonic birch
#

That whole log is flipping utilities spam

mighty raft
#

hey im not having any issues with runelite but more so with my pc and im hoping there are some people in here who might know a little about it? im experiencing some stutters while playing games, like half a second freezes and the other day my discord was looking all weird

#

does anyone know what might couse this?

#

also idk if this helps but when i try to get a replay of the stutter it doesnt show up in the replay

mossy swan
#

broken gpu drivers, broken gpu, broken monitor?

#

or maybe bad monitor cable

mighty raft
#

discord is on other monitor and the stutter was on the main monitor

#

i mean could be both cables but would be weird right?

#

is there any way to check if something is broken? i updated gpu 2 days ago and it still happends

stone parcel
#

Sometimes rolling back (un-updating) GPU drivers is the solution. Newer isn't always better with that.

mighty raft
#

ill try looking into that but before i updated i had it happen as well
it just started to happen randomly

stone parcel
#

Yeah thats pretty weird looking lol. Good luck!

mighty raft
#

ugh๐Ÿ˜…

#

would there be any way to check if gpu is broken or not? i tried looking in device manager but that shows everything is working fine

stone parcel
#

Might be hard to find out for sure, there are so many possibilities.

drowsy walrus
#

i am on the flow chart and does anyone know how to safe mode an app on a mac?

gilded kayak
#

!safe

haughty pumiceBOT
#

safemode: Windows
Run the RuneLite (safe mode) shortcut, or with a Jagex account, first run the RuneLite (configure) shortcut and tick the Safe mode box, then launch RuneLite via the Jagex launcher.

Mac
In Terminal, run:
/Applications/RuneLite.app/Contents/MacOS/RuneLite --configureTick the Safe mode box. Launch RuneLite.

If it's not working, download and install the updated RuneLite launcher from the website link in #welcome. You don't need to uninstall your current version. You will not lose any settings or plugins. Then try running safemode again.

gilded kayak
haughty pumiceBOT
#

Windows
Run the RuneLite (safe mode) shortcut, or with a Jagex account, first run the RuneLite (configure) shortcut and tick the Safe mode box, then launch RuneLite via the Jagex launcher.

Mac
In Terminal, run:
/Applications/RuneLite.app/Contents/MacOS/RuneLite --configureTick the Safe mode box. Launch RuneLite.

If it's not working, download and install the updated RuneLite launcher from the website link in #welcome. You don't need to uninstall your current version. You will not lose any settings or plugins. Then try running safemode again.

drowsy walrus
mild wave
#

How do I make these UI elements smaller? They're very intrusive at the moment

crisp dune
#

You can't resize the vanilla elements (xp tracker, tempoross game info), you may be able to alt+drag the edges of the others (fishing, cooking, max hit) to be a smaller size

drowsy walrus
#

sorry for the potato quality. safe mode still has lag as well

#

and this is like barely lag. vorkath produces much more.

this level of lag tho is not typical for all the time iโ€™ve been on runelite now

sonic birch
#

Can you get a recording using OBS? It's hard for me to notice potential client stutters/freezing like this. Or are you talking about network lag?

#

Additionally, does it happen in safe mode with the sidebar closed? Is vanguard (league/valorant anticheat) active?

mossy swan
#

check if gsync is on also

drowsy walrus
#

i just took a recording on obs and it's a big file size. what is the best way to send here? discord is not letting me upload

#

and wifi speeds on everything else are fine

#

no lag or anythin

#

the side bar remained closed if that's what you mean

#

and i dont play other games so if vanguard is linked to those games it is likely not active as i dont have them

#

and im on macbook pro

#

its an intel graphics

#

i did a google search and gsync is nvidia ecclusive?

#

exclusive*?

#

also when i recorded this time around it completely lagged like never before at vorkath had to tp back to poh

#

like to survive at the beginning. the lag got infinitely worse

mossy swan
#

oh, macbook, maybe itโ€™s overheating and slowing itself down?

drowsy walrus
#

i have mac fan control visible on the temperature stats and it's not any diff from before this issue started

#

and it remaining at an okay temp generally

#

but yes as a sidenote next will be a pc for me again ;__; mac life has been way less functionality than what i was accustomed to with pcccc

#

when i put in the terminal prompt to enable safemode i just went into it and hardware acceleration is on auto. is that something i should turn off?

hollow swift
#

Having trouble important bank tag tab, I exported my "Loot" bank tag tab code and sent it in a chat but for some reason when importing the code, it creates a tab called "loot" but does not import the item placeholders so it's just an empty tab. Does anyone know how know how how to make it work?

vast bone
#

did you install bank tag layouts?

#

and export the version with the layout

hollow swift
#

Yeah I have bank tags and bank tag layouts installed, when i exported i clicked 'Export tag tab with layout'

vast bone
#

maybe you turned the placeholders off in the btl settings

hollow swift
#

Nope i haven't touched it's settings so it's all checked

vast bone
#

dunno. it should work.

hollow swift
#

Actually in the chat it's saying this

#

I'm just using the code that was exported

#

If i send the code in the bank tags chat, would you possibly be able to see if theres an issue with it?

vast bone
#

dm it to me

hollow swift
#

Shout out to @vast bone for solving my issue for me!

vast bone
#

yw

stable cargo
#

can i have some help i am trying to login in to runelite for the first time and have no clue what i am doing

viscid lantern
#

what are you having issues with?

#

if its a login issue, if you have a jagex account make sure to launch runelite from the jagex launcher

#

Or is it another issue @stable cargo ?

stable cargo
#

it is i am loging in throught steam but don't know how to do that in runelite or if it is posabile

viscid lantern
stable cargo
#

ok thank you

viscid lantern
#

after that you can install the jagex launcher, select runelite on there as your client and you are all set

steel oak
#

Hi! Im new to runelite, how do i change the font size of the runelite program (the text of the client itself) and not the game ?

snow pawn
#

Hi has anyone else had an issue where their runelite settings have reverted back to a previous state? the one i have now must be quite a few months old lmao

#

has only just happened, last night was fine, this morning i go to play on my main and iron, one client loads fine but the other gives a fatal error message, so must be that?

mossy swan
#

fatal error should not be related

snow pawn
#

Ty

snow pawn
blissful pilot
#

Hello, im unable to find ''runelite (configure)'' how would i go about finding it?
tried searching literally everywhere on my pc but no results

zealous cedar
#

what launcher version do you have?

blissful pilot
zealous cedar
#

it should be there

#

err no

#

it requires launcher v2.6.3

#

you have 2.6.1

blissful pilot
#

O, so justupdate ig?

leaden trail
#

Go to the link in #faq and redownload

#

As long as you don't delete anything, you won't lose anything

blissful pilot
#

Deffo havnt deleted anything related to it thats for sure, but thanks ^^

leaden trail
#

That's more so people don't delete their .runelite before downloading and get mad they lost their screenshots

leaden niche
#

Hi, does anyone have an issue with spacebar to smith last item? Have checked Reddit and only suggestion is to reload client - but I've done that and it still isn't working

wraith frigate
#

anybody know how to fix this shit? been making me dc a lot lately. I've tried the whole default browser bs. none of that helped

oblique plume
#

prob just poor connection

wraith frigate
#

ya my isp has been having a lil bit of issues lately. just wanted to see if anything been going on w/ rs/rl. ty

wraith frigate
fallen tiger
#

Firs time ever for me

wraith frigate
#

its been affecting me for months. just getting worse n worse it seems, makes zero sense

#

been playing this game for years. makes no sense how when i have the best internet setup ive had when playing this game that now its happening

main ermine
#

I managed to successfully create a shadowJar for my plugin and run it, but since I want to use my custom plugin for an extended period of time I was wondering if there was any other method where I don't have to write my credentials to a file for a Jagex Account (like just putting a jar into the plugins folder)

oblique plume
#

nope

oblique plume
#

you sure you just dont have it set as a hotkey for anything else

haughty pumiceBOT
#

If one of your keys isn't working in game, you've most likely bound it to a feature of a plugin. The Debug Helper hub plugin can show what keys are bound to what plugins.

molten flint
#

Hey Runelite users. DOes anybody know how to increase the font size of runelite hud itself? And maybe change the color of the background of runelite itself? The text on runelite is kinda small and when using quest helper plugin, the red font cololr (missing item) doesnt mesh well with the dark gray background

gilded kayak
#

!config u can increase the size of the client part with the scale option

haughty pumiceBOT
gilded kayak
#

i don't know for client color

#

i feel like probably not

leaden niche
round jacinth
molten flint
#

That scale option is huge. Everything got scaled up aswell, but I think I can resize those with other plugins

round jacinth
#

i don't think that screen has any listeners to do 1,2,3,4,5 to smith items

oblique plume
#

i thought it had a smith last function now

leaden niche
round jacinth
#

it might, it's been a while

leaden niche
#

Safe mode?

haughty pumiceBOT
#

Windows
Run the RuneLite (safe mode) shortcut, or with a Jagex account, first run the RuneLite (configure) shortcut and tick the Safe mode box, then launch RuneLite via the Jagex launcher.

Mac
In Terminal, run:
/Applications/RuneLite.app/Contents/MacOS/RuneLite --configureTick the Safe mode box. Launch RuneLite.

If it's not working, download and install the updated RuneLite launcher from the website link in #welcome. You don't need to uninstall your current version. You will not lose any settings or plugins. Then try running safemode again.

fossil summit
#

you may have a plugin that binds the spacebar

leaden niche
leaden niche
#

It works on my main with exactly the same plugins active

leaden trail
#

Does it work in safe mode?

leaden niche
#

Where can I find the configure shortcut for safe mode?

oblique plume
#

start menu

leaden niche
#

ty

#

Yep works in safe mode

gilded kayak
#

so it's being caused by a hub plugin

leaden niche
#

Sigh

#

Been through all of them ๐Ÿ˜‚

#

Will have to do it again

#

Fixed - looks like it was something to do with 117HD plugin. Despite having already deactivated/reactivated it earlier, doing it again seemed to resolve it

pulsar portal
#

with the xp tracker plugin, is there a way to make the Mage skill consistently show actions? It seems to randomly switch between kills and actions while i'm alching during melee combat

oblique plume
#

not afaik

#

maybe youre alching on an attack so its thinking youre attacking with mage

crisp dune
#

The client doesn't really know how to tell that you're not using magic in combat, so not really no

timid rock
#

ngl i feel like for mage tracking kills is a bit weird, it will never be fully accurate

upper gazelle
#

is jagex using OpenGL, Direct3d or Vulkan for its rendering?

mossy swan
#

why are you asking that in the runelite support channel

upper gazelle
#

oh where do i ask this question then?

#

sorry

mossy swan
#

maybe in the official discord

upper gazelle
#

how can i find them?

leaden trail
#

!new

haughty pumiceBOT
leaden trail
#

There

viscid kelp
gilded kayak
#

sad

viscid lantern
viscid kelp
#

invalid invite?

viscid lantern
#

oh rip, you could use the fandom wiki then NODDERS

cloud cape
#

anyone had issues with TOB QOL plugin not blocking whitescreen at Sote?

wild vessel
wise tendon
#

Canโ€™t seem to get quest helper to pop up. Iโ€™ve re-installed the plugin, Deleted the jar file, cleared cache, rebooted client, just about every thing Iโ€™ve seen on Google.

round jacinth
#

what do you mean by "pop up"

wise tendon
#

In the plugins list or on the sidebar lol

#

I can uninstall and install via plugin hub thatโ€™s it.

haughty pumiceBOT
#

To find the logs, you can do one of the following:

  • If your client failed to open, click the Open logs folder button.
  • Open the screenshot directory by right-clicking ๐Ÿ“ท Camera button, navigate 1 directory up, then open logs folder.
  • Navigate to %userprofile%\.runelite\logs on Windows or $HOME/.runelite/logs on Linux and macOS.

Upload the log files named client and launcher by dragging them to Discord. If there are files prefixed with jvm_crash dated from today, upload them too.

round jacinth
#

do not follow random google guides on how to fix problems for runelite in future, you can just brick everything

white raptor
#

how do i do a fresh install of runelite? i've logged out of my account, unistalled and reinstalled runelite but still has all my old settings?

zealous cedar
#

click the new profile button

torpid heart
#

Chambers of Xeric plugin doesn't show scout overlay in my own FC. in others it thoes. Is this a known problem and how can i solve it?

white raptor
#

just needed to double click it and delete the original, thank you ๐Ÿ˜„

torpid heart
#

wont work

sonic birch
#

Idk what the cause would be, besides just general bad performance if it also happens with the sidepanel closed

round jacinth
sonic birch
#

(not only the sidebar)

leaden trail
torpid heart
elder sigil
#

i submitted my pull request 3 weeks ago and the plugin hasn't still been checked, is this normal?

zealous cedar
#

maybe. it depends on what the plugin is doing

elder sigil
#

it's just like 1 class with 50 lines of codes

#

adds a sound effect when u open a chest at the gauntlet

#

that's it

sonic birch
#

you still got the example files in there and you have the example readme lol

elder sigil
#

i'm supposed to remove them?

sonic birch
#

Anyway, generally plugin updates take priority over new plugins, and the queue is quite backed up

zealous cedar
#

the plugin seems more or less fine but the reviewer will probably ask you dont use the "example" config group

#

we dont review new plugins too often yea

elder sigil
#

makes sense, didn't really think much about removing the example files lol

sonic birch
#

Your config of the non-example files is also useless

zealous cedar
#

also it is leaking Clips which is not great

#

i typically delist plugins for that

elder sigil
#

how do i fix that?

zealous cedar
#

close() the clips when you are done

elder sigil
#

forgor

south tree
#

Is there a way to get the interface scaling setting on Runelite?

#

It's not in the same spot

zealous cedar
#

its part of the stretched mode plugin

#

and also the gpu plugin

south tree
vast bone
#

they are builtin

#

not hub

south tree
vast bone
#

in the plugin list with all the other plugins?

south tree
#

(I'm so sorry I just downloaded this today)

vast bone
#

wrench icon on the sidebar

south tree
vast bone
#

np

round jacinth
# wise tendon

not sure why but it is failing to download quest-helper

elder sigil
round jacinth
#

Basically your internet connection is failing sometimes

wise tendon
#

Makes sense, Iโ€™m on a boat lol glad itโ€™s not something wrong with my RL files or w/e

haughty pumiceBOT
leaden trail
#

Try their discord, I think we always send people that way when this comes up

south tree
#

Also, where do you find the setting that shows all of the entity's names?

round jacinth
#

on a per tag basis it's npc indicators

#

or you can type in their name

south tree
#

This is from the official client but I'm trying to make it the same on runelite

oblique plume
#

That's npc indicators

#

Gotta tag everything

south tree
frank vortex
#

shift right click "tag-all" should work too

zealous cedar
#

you could add * to the textbox

south tree
#

Got it! Thanks again

primal charm
#

Hello! I've had an issue with runelite today, none of my stuff seems to have synced and or all my settings have deleted. Like all my bank tags, marked npc's, etc. Anyone have any idea?

clear crag
#

Hey folks, not so much a support request but noticed in doing a clue today that the location listed in the overlay wasn't correct.

Not entirely sure if this is related to quest progress that may change this step's location, etc. but wanted to flag just in case this was an actual error.

leaden trail
#

That's not the training camp

sonic birch
#

That's what the user means probably

#

The overlay told him to go to king lathas camp, but the clue told him to go to the ogre pen

clear crag
#

Correct on Yves part, I ended up walking over to Lathas's only to notice the actual step was ogre pen, which DID reflect on the map interestingly.

sonic birch
#

I'll just @gilded kayak to take a look at this because he's the clue guy

clear crag
#

No worries! Appreciate you pointing this in the right direction ๐Ÿ™‚

sonic birch
#

You don't have the clue anymore, I assume?

clear crag
#

Unfortunately no :/

sonic birch
#

Np, Felan will probs check it out and maybe find the cause. He might contact you for further info.

clear crag
#

No worries at all, he can feel free to. Thanks all!

vast bone
#

LORE NERD ALERT

sonic birch
#

Oh wow, that is badly named in the clue then

vast bone
#

what would it be instead? "Lathas' Ardougne training camp"?

sonic birch
#

It's either the combat training camp, or King Lathas's training grounds according to the wiki

leaden trail
#

King Lathas' Camp = Combat Training Camp

vast bone
#

I like mine because it says "ardougne" in it

sonic birch
#

I have never called it anything but ogre pen or training camp

vast bone
#

and people know where ardougne is

sonic birch
#

Who the fuck knows king lathas; even the clue itself calls it the Training Camp

vast bone
#

or include "north of ardougne"

leaden trail
#

There are dozens of us. DOZENS

vast bone
#

Those of us with yanille houses who pay property taxes to the king.

#

"Training camp north of Ardougne"

#

I think that's the best option.

gilded kayak
#

hmmm

leaden trail
#

It's not broken Yves was just wrong ๐Ÿ˜›

gilded kayak
#

the guy who generates the cache wiki pages is away so they could have changed every clue last week

#

but very good

leaden trail
gilded kayak
#

theres no page for last week's cache

leaden trail
#

Wait, he did it recently

gilded kayak
#

oh ya he did

leaden trail
#

I just looked at it earlier

gilded kayak
#

very good

#

they didn't change any clues

sonic birch
#

Tldr is that the overlay is technically correct, but the name is bad; it's called the combat training camp on the world map

leaden trail
#

I just used it to check some enum/struct stuff

south jackal
#

how do i move the text box again like make it bigger what is the command?

sonic birch
#

alt?

haughty pumiceBOT
sonic birch
#

I assume you mean like the dragging there?

young pasture
#

Hey I'm running the Runecrafting Utilities plugin, but having an issue with filling pouches with essence at banks. I have it enabled to do so.
I do not have menu entry swapper set to do this (allowing MES to do it also doesn't work for me, but that's a different thing)
These are all the bank related plugins I have, any combination of enabling/disabling hasn't changed anything
I've removed and reinstalled this plugin
I've tried while signed into runelite and while not, to no change
I'm kinda out of ideas as to what I should do to get this working at this point, short of a complete reinstall of runelite/jagex launcher

sonic birch
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You might need to enable the extra options in the bank settings

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Otherwise you need to contact the hub author

clear crag
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I'd like to say I wasn't sober during my initial submission but alas

mossy sable
vast bone
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no. you can look at the icon

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or if you want all ids for a certain name? you can try moid

mossy sable
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I'm needing to recognize when a certain item is equipped. For example, I want to trigger something when the gold decorative platebody is equipped (called "Decorative armour"). Trying to figure out it's item id without having to play castle wars to buy it.

vast bone
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the wiki lists ids somewhere on the page (in the source maybe)?

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and that's a wiki-run database

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might also be useful

mossy sable
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Oh, dang. That's exactly what I was needing. Thanks!

mint estuary
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Hey, this might be a stupid question. But is there way to get phished by copypasting and importing tilemarkers to worldmap? Thanks in advance!

sonic birch
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No, if you just copy tilemarkers and import them into runelite via the world map icon import button, you are completely fine.

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Obviously don't do weird crap like copy pasting code into cmd that you don't understand, or going to suspicious websites to get your markers, but that's just common it security and not related to runelite.

mint estuary
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Thank you @sonic birch Greatly appreciated! ๐Ÿ™‚

paper hinge
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Hey! Wondering if theres any known issues with profiles right now. I have 2 profiles for 2 accounts. So "account A" always has "profile A" when logging in, and same with Account B+profile B. However, when I log onto one of the accounts - they occasionally switch to the opposite profile when I 100% didn't do that before logging out. Is there any fix to this?

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Its more of a minor inconvenience ofc, so im not too flustered

sonic birch
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You should just be able to link them when logged in and it should work

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I don't use multiple profiles though, so I've not run into your issue, and I've not heard anything about it before

paper hinge
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ohh.. i always assumed that was how it was by default lol. Enabled that setting now so should be good, ty

sonic birch
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Nah, the chain icon links it to the account you're currently logged in to