#archive-user-support | SteelSeries | Page 51

fickle summit Apr 4, 2021, 11:44 AM

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The new engine has nothing but problems and I respect it’s in beta or whatever

void crow Apr 4, 2021, 2:47 PM

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Hey,

This isn't my permanent solution but if you want to consider getting a CPU Limiter like BES.

You should be able to limit to useage of it.

dense condorBOT Apr 4, 2021, 2:48 PM

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JH_Stephenson#4569 has been warned

Reason: Posted a link

void crow Apr 4, 2021, 2:49 PM

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Oops, if you need a link to BES send me up a Friend Request and I'll link you.

last shale Apr 4, 2021, 3:43 PM

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||Everywhere I look, I see his face||

faint cliff Apr 4, 2021, 3:45 PM

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hello i was just wondering if i could use a separate usb mic with a steelseries wireless headset?

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and which wireless headset has the longest battery life?

carmine relic Apr 4, 2021, 5:09 PM

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I ordered my mouse from March 17th and has yet to ship

weak geyser Apr 4, 2021, 6:03 PM

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faint cliff hello i was just wondering if i could use a separate usb mic with a steelseries ...

Yes you can use a separate mic. I believe the Arctis 9 has the longest battery at 20-24 hours or somewhere in that range

tender rapids Apr 4, 2021, 6:29 PM

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Is arctis 7 and wireless equal quality in mic and sound?

lucid citrus Apr 4, 2021, 7:59 PM

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Who ships their products?

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Like the steelseries arctic pro wireless

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Who is the shipper?

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UPS?

nova bridge Apr 4, 2021, 8:13 PM

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wait I just used a code to get something cheaper. Can I use the code again or get a new code

snow rivet Apr 4, 2021, 8:28 PM

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Hello, how do cancell an order?

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On mobile

upbeat jungle Apr 4, 2021, 9:16 PM

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carmine relic I ordered my mouse from March 17th and has yet to ship

my headset hasn't shipped either. it's getting ridiculous

boreal urchin Apr 4, 2021, 9:48 PM

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how do you get mech

novel plank Apr 4, 2021, 9:53 PM

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When's the next brawlhalla promotion?

molten swift Apr 4, 2021, 9:55 PM

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my arctis 7 mic isnt working, also on premiere pro it theres no audio output just says "not working fro both input and output.

cedar yoke Apr 4, 2021, 10:14 PM

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is it possible to get a replacemt headset cable the two part one that uses special ports

last shale Apr 4, 2021, 10:50 PM

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upbeat jungle my headset hasn't shipped either. it's getting ridiculous

patience young ones

cedar yoke Apr 4, 2021, 10:54 PM

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i happen to not rember what arctus version i have is there any easy way of figureing out what version i have

outer crypt Apr 4, 2021, 11:04 PM

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what version as in like 1, 3, etc..?

last shale Apr 4, 2021, 11:41 PM

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cedar yoke i happen to not rember what arctus version i have is there any easy way of figur...

look on the engine and connect your headseyt

lucid citrus Apr 4, 2021, 11:49 PM

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snow rivet Hello, how do cancell an order?

Go to official website online in safari or whatever, login in and go to order history or something, and should say cancel order, if not contact support

snow rivet Apr 4, 2021, 11:50 PM

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It only says return or something

snow rivet Apr 4, 2021, 11:50 PM

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lucid citrus Go to official website online in safari or whatever, login in and go to order hi...

Start a return specifically

lucid citrus Apr 4, 2021, 11:52 PM

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snow rivet Start a return specifically

Then contact support

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Live chat

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Mine took 3 min yesterday to connect

snow rivet Apr 4, 2021, 11:52 PM

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Hmmm

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Ok

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Thank you!

lucid citrus Apr 4, 2021, 11:52 PM

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I mean u haven’t received the order yet right?

snow rivet Apr 4, 2021, 11:52 PM

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Correct

lucid citrus Apr 4, 2021, 11:53 PM

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Ok, yeah definitely contact support, i went to steelseries official website on my iphone on safari, and i ordered the steelseries arctic pro wireless

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For options it shows me cancel order and etc

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But yeah, no problem, and maybe also try that if u already have or haven’t

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If u did try then just do live chat

willow ridge Apr 4, 2021, 11:57 PM

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Does anyone know of any compatible Bluetooth adapters for the Artic 5?

lucid citrus Apr 5, 2021, 12:00 AM

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No sorry

harsh sand Apr 5, 2021, 4:50 AM

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Hey, I have a ticket open on their support dealio but it's been open for like two months and my headset hasn't shipped. I'd like to think I am being fair, I was just wondering if I could figure out whats up here, or if I could talk to someone directly? Not trying to karen out or anything

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guess this channel is mainly user ran, but I figured u guys might know whats up

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My eardrums need to re-ascend though.

quiet nimbus Apr 5, 2021, 5:10 AM

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Will qck heavy ever be restocked? I've been waiting for weeks

jade surge Apr 5, 2021, 10:18 AM

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i must seriously be missing something, but i am failing to send a ticket in....

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like, i am logged in and all but going through the warranty and returns then only links to help articles and doesn't give me an option to request a warranty ort return

lapis crown Apr 5, 2021, 10:43 AM

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I need to talk about my product not working

weak flower Apr 5, 2021, 12:06 PM

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how to use this

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the equalizer

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what will i do if i press performance

last shale Apr 5, 2021, 2:04 PM

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weak flower what will i do if i press performance

balances it all out for best effectiveness

tender rapids Apr 5, 2021, 3:06 PM

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My arctis 3 isn't working
They worked like 30mins ago
now they dont
why?
I unplugged them though
plugged back in and now wont work
theres Realtek R digital audio
but it used to be just Realtek R
and that would work
why?

lucid citrus Apr 5, 2021, 3:52 PM

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When it says “preparing for shipment” when would I receive an tracking number? And for returns or refund how does that work?

lucid citrus Apr 5, 2021, 3:53 PM

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jade surge like, i am logged in and all but going through the warranty and returns then onl...

If u go to chat support

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Type refund

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And press no “this wasn’t helpful”

jade surge Apr 5, 2021, 3:53 PM

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allready amnaged captain price

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saucy helped me

lucid citrus Apr 5, 2021, 3:53 PM

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Twice cause it shows 2 of them, then it’ll show it

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Oh

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Nvm

jade surge Apr 5, 2021, 3:54 PM

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thnx tho

lucid citrus Apr 5, 2021, 3:54 PM

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Yea np

stone flume Apr 5, 2021, 4:40 PM

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Can anyone help with my Steelseries stratus duo controller issue? I accidentally removed it from devices and now I can't connect to it again when it's plugged in.

analog pier Apr 5, 2021, 5:23 PM

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hey i have a steelseries arctis 7 and i have a problem with charging

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i plug it in but then it only shows the pulsating red light for a few seconds before turning off

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and then whenever i charge it overnight it still shows as very low battery

slender jay Apr 5, 2021, 5:44 PM

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I have the Arctis Pro + GameDac and last night i noticed it sounds like there is a piece of plastic on the inside of the right speaker casing that has come loose. Every time I turn my head i can hear it moving around inside the casing. Any suggestions?

slender jay Apr 5, 2021, 6:02 PM

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it seems like the right ear cup plastic is breaking at the hing.

stone flume Apr 5, 2021, 6:27 PM

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Can someone please help me fix why my stratus duo won't connect when I try plugging it in?

idle lotus Apr 5, 2021, 8:32 PM

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Hey, I have an arctis 5 (2019) and the left plastic piece, holding the earpiece to the rest of the headset just broke, I tried gluing it back together but had no success (for a more detailed look, I could send a picture of the broken part) I just wanted to ask, what I could do about this, since my warranty already has run out 🤔

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That's the part

warped current Apr 6, 2021, 12:25 AM

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Big L

hearty summit Apr 6, 2021, 12:25 AM

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I own the Arctis 7 Bluetooth, for some odd reason, I can no longer hear surround sound. Ingame or youtube videos I cant tell left to right. I have 7.1 turned on in the steelseries engine and have already tried factory resetting it included reinstalling the drivers for it. This is the second time its happened to me and I still dont know why its not working. Anyone able to help?

nova bridge Apr 6, 2021, 1:00 AM

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Hey can someone help. I’m using the arctis pro wirless and to me the sound feels likes it’s escaping and an echo kind of feel. Surround sound is off and equalizer is at default but It doesn’t feel as good as my hyper x. Which is pretty sad for 330 bucks

harsh sand Apr 6, 2021, 1:53 AM

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@lucid citrus Your order an RMA too? Mine has been "Preparing for Shipment" since the 25th of Feb. I heard they had maintenance till March 11th on their warehouse. But l haven't heard anything since. Like at all, not a word.

There WAS some concern over the pro wireless and stock, but they said if anything it was expected to be cleared mid march.

I even was asking if I could pay for expedited shipping, but like I said we haven't heard a single word.

lucid citrus Apr 6, 2021, 2:00 AM

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harsh sand <@!484893800578416663> Your order an RMA too? Mine has been "Preparing for Shipm...

I just ordered an steelseries arctic pro wireless

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Like march 3rd or 2nd

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And it just updated to preparing for shipment

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Mine is coming march 16

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Is what they said if u ordered one from march 3-10

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Wait

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Uhhh

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Idk when mine is coming even

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It’s April so i guess the 16th

astral nova Apr 6, 2021, 2:32 AM

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Anyone know when the 7 p will be back in stock

lucid citrus Apr 6, 2021, 2:32 AM

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astral nova Anyone know when the 7 p will be back in stock

What is your budget

astral nova Apr 6, 2021, 2:32 AM

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Wdym

lucid citrus Apr 6, 2021, 2:33 AM

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astral nova Anyone know when the 7 p will be back in stock

Nope, check best buy or something

lucid citrus Apr 6, 2021, 2:33 AM

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astral nova Wdym

Idk i mean u could get something better

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Ppl saying there are better headphones then steelseries

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For $100

astral nova Apr 6, 2021, 2:33 AM

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Which ones

lucid citrus Apr 6, 2021, 2:33 AM

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No clue, but i mean i bought an steelseries arctic pro wireless

astral nova Apr 6, 2021, 2:34 AM

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I like the feel of my steel series rn

lucid citrus Apr 6, 2021, 2:34 AM

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Still waiting on it

astral nova Apr 6, 2021, 2:34 AM

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When did you buy it?

lucid citrus Apr 6, 2021, 2:34 AM

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2 days ago so on the 2nd-3rd

astral nova Apr 6, 2021, 2:34 AM

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That’s the like $300 one right

lucid citrus Apr 6, 2021, 2:35 AM

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$329 plus tax $361 but i found an code online

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To make it $317

astral nova Apr 6, 2021, 2:35 AM

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What’s the code

lucid citrus Apr 6, 2021, 2:37 AM

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Let me go look/find it

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I used

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Code

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“FORM”

lucid citrus Apr 6, 2021, 2:39 AM

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astral nova What’s the code

Hope it helps

hearty summit Apr 6, 2021, 2:41 AM

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I own the Arctis 7 Bluetooth, for some odd reason, I can no longer hear surround sound. Ingame or youtube videos I cant tell left to right. I have 7.1 turned on in the steelseries engine and have already tried factory resetting it included reinstalling the drivers for it. This is the second time its happened to me and I still dont know why its not working. Anyone able to help?

astral nova Apr 6, 2021, 2:42 AM

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Would you say it’s worth the price @lucid citrus

nova bridge Apr 6, 2021, 2:44 AM

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harsh sand <@!484893800578416663> Your order an RMA too? Mine has been "Preparing for Shipm...

Wtf.... that’s just beyond insane if u had to wait since February. U should’ve just bought it from Amazon my dude

astral nova Apr 6, 2021, 2:45 AM

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@nova bridge they have them in stock on Amazon?

nova bridge Apr 6, 2021, 2:46 AM

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https://www.amazon.com/SteelSeries-Arctis-Wireless-Headset-playstation-4/dp/B079YBKT3H/ref=mp_s_a_1_4?dchild=1&keywords=arctis+pro+wireless&qid=1617677147&sprefix=arctis+pro+&sr=8-4

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There’s also this other one that’s a lot cheaper but it’s renewed

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https://www.amazon.com/SteelSeries-Arctis-Wireless-Headset-playstation-4/dp/B07DFK989V/ref=mp_s_a_1_3?dchild=1&keywords=arctis+pro+wireless&qid=1617677266&sprefix=arctis+pro+&sr=8-3

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@astral nova

astral nova Apr 6, 2021, 2:48 AM

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Are the the 7 p?

nova bridge Apr 6, 2021, 2:52 AM

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Are they the 7p? No.. it literally says arctis pro wirleless..

astral nova Apr 6, 2021, 2:53 AM

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I’m on ps5 and the 7 p is better for ps5

nova bridge Apr 6, 2021, 3:23 AM

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Than the pro wirless why?

lucid citrus Apr 6, 2021, 3:27 AM

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astral nova Would you say it’s worth the price <@484893800578416663>

I would say yes

lucid citrus Apr 6, 2021, 3:27 AM

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astral nova I’m on ps5 and the 7 p is better for ps5

I’m on ps5 as well

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I personally like the pro wireless why?

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Because unlike other headsets

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U gotta charge it everytime

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But with wireless pro

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Swap batteries

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And use the cool features

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Like

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Gaming while listening to mysic

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Music*

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But the plastic metal idk, the plastic mic idk

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Overall it’s great

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Better then corsair virtuso i would say, cause virtuso isn’t as comfortable

harsh sand Apr 6, 2021, 4:42 AM

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nova bridge Wtf.... that’s just beyond insane if u had to wait since February. U should’ve j...

I did originally, but it was RMA'd. So Steelseries has to go through their stuff.

nova bridge Apr 6, 2021, 4:43 AM

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What does that mean rma’d?

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@lucid citrus do u find them too tight like the clamping force?

harsh sand Apr 6, 2021, 4:44 AM

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https://en.wikipedia.org/wiki/Return_merchandise_authorization

Return merchandise authorization

A return merchandise authorization (RMA), return authorization (RA) or return goods authorization (RGA) is a part of the process of returning a product to receive a refund, replacement, or repair during the product's warranty period. Both parties can decide how to deal with it, which could be refund, replacement or repair.

lucid citrus Apr 6, 2021, 4:44 AM

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Idk what rma’d is

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Ohhh

harsh sand Apr 6, 2021, 4:44 AM

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Basically replacing a product after defect under warranty

lucid citrus Apr 6, 2021, 4:44 AM

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Still waiting for my dam headset

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:/

harsh sand Apr 6, 2021, 4:45 AM

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I'm fine waiting a whole nother month. But I want to know for sure someone actually is looking into it and I am waiting for something

lucid citrus Apr 6, 2021, 4:47 AM

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3 days for preparing for shipment then another 3 for tracking info

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Unbelievable

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Fedex would’ve delivered faster

harsh sand Apr 6, 2021, 4:47 AM

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2 months

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for me

lucid citrus Apr 6, 2021, 4:47 AM

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It’s been 2 months for u since u placed an order?

harsh sand Apr 6, 2021, 4:48 AM

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Feb 25th, It's april 6th

lucid citrus Apr 6, 2021, 4:48 AM

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Unbelievable steelseries!!!

harsh sand Apr 6, 2021, 4:48 AM

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I'm fine to wait but I am more ticked that nobody is talking to me from their support, I am figuring that MAYBE the stock got delayed

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But at least say so

lucid citrus Apr 6, 2021, 4:48 AM

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Bruh if Best Buy had it right now, I wouldn’t even order from steelseries offical website, I would’ve just went to best buy, takes less then 2-3 hours to pick up an order

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Or get one

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Hopefully mine comes in a nice packaging

harsh sand Apr 6, 2021, 4:50 AM

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Mine was great the first time around

lucid citrus Apr 6, 2021, 4:50 AM

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My ps5 and gaming mouse box packaging was always dirty and either has an hole or something

nova bridge Apr 6, 2021, 4:50 AM

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Man Jesus Amazon is like heaven and then u go to steelseries and like what is this shit

harsh sand Apr 6, 2021, 4:51 AM

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I'm not gonna dis on them, I just want to know whats up

lucid citrus Apr 6, 2021, 4:51 AM

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Amazon and best buy could do and perform better then steelseries

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Official website

harsh sand Apr 6, 2021, 4:51 AM

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Anyone from them actually in here?

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Like is there someone on their support I can maybe call?

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Or at least get them to look at the ticket?

lucid citrus Apr 6, 2021, 4:51 AM

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I’m not gonna dis or talk crap about steelseries either, it’s just the ridiculous amount of waiting and etc but again I understand the pandemic and etc

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My first time getting their product, hope it goes well

harsh sand Apr 6, 2021, 4:52 AM

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U get the pro wireless?

lucid citrus Apr 6, 2021, 4:52 AM

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I honestly like the pro wireless, like the base station and etc but only if they fixed the material of the headset and added more features and etc

lucid citrus Apr 6, 2021, 4:52 AM

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harsh sand U get the pro wireless?

Yea

harsh sand Apr 6, 2021, 4:53 AM

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Shh dyno

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It is sooooo goood

lucid citrus Apr 6, 2021, 4:53 AM

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Originally the price is $329 but plus shipping and handling and tax it’s $361.97

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I used code

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Form

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For an discount and got $36-$38 off so it was $317

harsh sand Apr 6, 2021, 4:53 AM

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I used mine for like a year or so, was easily my favorite headset ever, I was bummed when my left audio went out

lucid citrus Apr 6, 2021, 4:53 AM

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I just looked up online steelseries arctic pro wireless discount codes

lucid citrus Apr 6, 2021, 4:54 AM

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harsh sand I used mine for like a year or so, was easily my favorite headset ever, I was bu...

After an year or so, can u get an replacement?

harsh sand Apr 6, 2021, 4:54 AM

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I got it when Amazon was selling em for 300

lucid citrus Apr 6, 2021, 4:54 AM

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If it’s broken or something

harsh sand Apr 6, 2021, 4:54 AM

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Yeah, it's like 2yr warranty based on location

lucid citrus Apr 6, 2021, 4:54 AM

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I’m from CA

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Please don’t tell me my order is coming next Friday

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😐

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If u want fastest shipping, use FedEx

harsh sand Apr 6, 2021, 4:56 AM

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I hope I am an exception and urs gets there quickly

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At least this hasn't been as bad as razer

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I RMAed my Krakens after the plastic band broke, it took them literally 8 months to replace it

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Never buying Razer again after that

lucid citrus Apr 6, 2021, 4:58 AM

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I think steelseries is the best one out here

nova bridge Apr 6, 2021, 5:05 AM

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Like I just want simple ear cups but it’ll be here by April 22nd and if I pay an extra 9 dollars for “faster” shipping, it’ll be here April 20th like what is that

lucid citrus Apr 6, 2021, 5:21 AM

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How do i check if i paid for express or standard shipping?

hidden island Apr 6, 2021, 7:10 AM

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hey guys how do i setup my surround sound for my headphones

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i have arctis 3's

candid plank Apr 6, 2021, 8:16 AM

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Hello my keyboard changes colours ( 1 line ) without me asking it

tender rapids Apr 6, 2021, 11:16 AM

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Does anyone know when the arctis 7p or the arctis 3 wireless restock I’m trying to buy sum?

tender rapids Apr 6, 2021, 11:35 AM

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does anyone know how to clean arctics 7 speaker plates they have smudges on them
@here

eager garnet Apr 6, 2021, 12:06 PM

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Please don't "@" for support - just wait patiently until someone helps you. (Not that it works in here anyway, thank frack!) what you're looking for should be covered here: https://steelseries.com/blog/how-clean-headset-185

SteelSeries

How to Clean Your Headset

With everything that is happening with the COVID-19 virus, we know that a lot of folks are eager to clean and disinfect as much as they can. We are not virology experts and therefore cannot in good faith advise you on how to completely and safely disinfect your belongings. We can remind you to please be wary of using harsh chemicals and disinfec...

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A little dish soap is all I've ever needed for my 7's

steep cobalt Apr 6, 2021, 12:30 PM

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how do i run steelseries engine on linux

shut sleet Apr 6, 2021, 12:43 PM

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steep cobalt how do i run steelseries engine on linux

There's no official support for Linux. You might find some helpful information here:
https://www.reddit.com/r/steelseries/comments/7pziji/steelseries_engine_linux_support/

r/steelseries - SteelSeries Engine - Linux support

2 votes and 11 comments so far on Reddit

last shale Apr 6, 2021, 2:03 PM

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people have to be patient with orders, this is a new system with new procedures and delays are to be expected (not to mention warehouse maintenance also happened) but rest assured that the package will arrive

sonic thistle Apr 6, 2021, 2:12 PM

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Hey guys, I purchased the Arctis Pro Wireless from Amazon.

I first plugged the base into my mac which I use for work, connected the headset, installed SteelSeries engine, updated firmware, re-paired the headset and it seemed to work fine enough so I switched over to my Win10 PC. I plugged in the base, installed the engine, updated the device drivers, re-paired. Now this is where the problems started… At first the “Game” audio source would not play any audio regardless of the chatmix setting and changes made to settings using the engine app would only save once (ex: turned on sidetone but could not turn off, turned off volume limiter but could not turn it back on). I restarted my PC and heard the connecting device sound followed by the failed connection sound, (I hear these everytime I restart with the station plugged in) now the microphone wouldn’t work but both “Game” and “Chat” audio worked. I replugged the station and both my keyboard and mouse stopped working, at first I was concerned about my motherboard because the other devices plugged in to the nearby USB slots were impacted by it but these issues don't happen unless the station is plugged in. I spent hours doing fresh reinstalls removing drivers and engine to no avail. There were times where plugging in the station would cause my mouse to freeze until I replugged my mouse, another time the station d/c'd from windows (still had power via USB and headset still connected) while I was testing the mic.

After fighting with it for 3 or so hours I found that the headset worked more consistently while plugged into USB 3.0 slots as opposed to USB 2.0 slots however the same device connect failure windows sound plays on restart. I have assumed the one I got was defective and requested a replacement from Amazon. While I wait for the replacement to come is there any advice you guys have for me that I can compile now if the same issues happen? (My windows 10 is up to date)

honest minnow Apr 6, 2021, 3:10 PM

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should i update?

shut sleet Apr 6, 2021, 3:19 PM

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Can't see why not

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I'd do it 🤷‍♂️

vernal prism Apr 6, 2021, 4:23 PM

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I have other earphones plugged into the GameDac along with the Arctis Pros, and I can't control their volume with the Dac. Is it because I have the output on Hi-Res and since the earphones aren't Hi-Res they don't work with that output?

red grove Apr 6, 2021, 4:31 PM

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Got my SteelSeries Arctis 7 Wireless 2019 a week ago. Playing CSgo I have very poor surround sound. Pretty much not able to know where footsteps/general noice/etc are coming from. Troubleshooted a bit on google. Seems to not have a quick fix. Any ideas?

tropic oyster Apr 6, 2021, 6:57 PM

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hello, i have a steelseries +gamedac headset, until 2 days ago, i had under control panel, sound, a listing for chat, and a listing for Game

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But the Game headset is gone, anyone knows how to troubleshoot this ?

half swift Apr 6, 2021, 7:03 PM

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Does RMA code use-time still count when the product is out of stock?

weak geyser Apr 6, 2021, 7:28 PM

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half swift Does RMA code use-time still count when the product is out of stock?

Yes. You have 60 days from the time the code is issued to you to use it on your replacement product. If the product doesn't come in stock by the end of the 60 days you should be able to message your support ticket again and see if they can get you a fresh code, although everything should come in stock before the end of the 60 days

wispy narwhal Apr 6, 2021, 7:34 PM

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Hello can anyone help me with my dongle from Arctis 7 p ? Dongle reset with new software ?

half swift Apr 6, 2021, 7:35 PM

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weak geyser Yes. You have 60 days from the time the code is issued to you to use it on your ...

Okay, thanks!

fiery nova Apr 6, 2021, 8:09 PM

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Again, don't ask to ask

delicate socket Apr 6, 2021, 8:13 PM

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Please help !

dense condorBOT Apr 6, 2021, 8:18 PM

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Mr cap#1214 has been warned

Reason: Bad word usage

grave bison Apr 6, 2021, 8:19 PM

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delicate socket

idk bro i dont want to sound like a idiot but reconnect mouce?

delicate socket Apr 6, 2021, 8:19 PM

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grave bison idk bro i dont want to sound like a idiot but reconnect mouce?

But how XD

grave bison Apr 6, 2021, 8:20 PM

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delicate socket But how XD

i mean r u using bluetooth mode or 2.4g mode

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cause i have the rival 3 wireless

delicate socket Apr 6, 2021, 8:20 PM

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2.4 GHz mode

grave bison Apr 6, 2021, 8:20 PM

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ok

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so reconnect that lil thing and turn the mouse off

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and turn it back on?

delicate socket Apr 6, 2021, 8:21 PM

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Ok i will try

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Wait a moment

grave bison Apr 6, 2021, 8:21 PM

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delicate socket Ok i will try

k lets hope it works

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huh?

last shale Apr 6, 2021, 8:21 PM

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sussy

grave bison Apr 6, 2021, 8:21 PM

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sus!111111111!!!

delicate socket Apr 6, 2021, 8:23 PM

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Comunicate is the same as before

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And this

grave bison Apr 6, 2021, 8:24 PM

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ok idk then

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im not an expert with this

delicate socket Apr 6, 2021, 8:25 PM

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Idk what to do i bought it today

grave bison Apr 6, 2021, 8:25 PM

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delicate socket Idk what to do i bought it today

oof

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there is probably a problem with the mouse then

delicate socket Apr 6, 2021, 8:25 PM

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Shit

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Ok thx for help then

grave bison Apr 6, 2021, 8:26 PM

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delicate socket Ok thx for help then

srry to hear about that

waxen rampart Apr 6, 2021, 11:52 PM

#

Why is there no firmware update for Arctis 9 headphones. I am tired of reporting it to the support of all the issues that this headset is having

shell lava Apr 7, 2021, 1:29 AM

#

What kind of issues? I want to buy it.-.

mortal nacelle Apr 7, 2021, 2:38 AM

#

engine keeps telling me my headset must be reconnected

#

I have an arctis pro

#

I was trying to get the mic to work, which I couldn't do, so I reinstalled everything and now I can't even hear any sound

tough sonnet Apr 7, 2021, 2:43 AM

#

make sure your sound card is setup properly

#

that's been the problem for me before

mortal nacelle Apr 7, 2021, 2:45 AM

#

ok I just had to do options -> pairing and repair it on the transmitter

tough sonnet Apr 7, 2021, 2:46 AM

#

thats always the second go to

mortal nacelle Apr 7, 2021, 2:46 AM

#

and a fresh install fixed my mic!

tough sonnet Apr 7, 2021, 2:46 AM

#

YAY

mortal nacelle Apr 7, 2021, 2:46 AM

#

so problems solved. thx.

tough sonnet Apr 7, 2021, 2:49 AM

#

i didnt do much but np

snow rivet Apr 7, 2021, 7:51 AM

#

Does anyone know how to get the arctis pro mic side tone to work on ps4 consistently

#

I bought the one for PC and it has worked a few times but it doesn't work sometimes

simple totem Apr 7, 2021, 10:23 AM

#

Does anyone reckon steel series will allow a “swap of keyboards” I’ve bought the wrong regional keyboard for the place I live in and want to swap it?

summer grove Apr 7, 2021, 10:53 AM

#

anyone know when the apex pro tkl will be restocked anywhere?

eager garnet Apr 7, 2021, 11:29 AM

#

simple totem Does anyone reckon steel series will allow a “swap of keyboards” I’ve bought the...

If it's new and still in the box I can't see why they'd refuse - but the only way to know for sure is to ask them directly #official-support

worldly gulch Apr 7, 2021, 12:07 PM

#

#official-support #archive-user-support The new firmware update on Arctis Pro Wireless enabled a new feature on output device. thats splits up Arctis Pro Wireless Game and Arctis Pro Wireless Chat into 2 different output channels.

Have someone more than me the problem that the sound when you are on Game output are completely destroyed the bass line in the headset sounds like budget speaker from the 1940s.. really bad quality on the sound.

Think this is a software problem and not. a hardware problem due to when i switch to Chat it's normal again.

Have not verified if the problem are on Windows too. have only noticed this problem on Mac will test later on on my Gaming PC.

@sonic thistle this can be related to your problem.
Ping @shut sleet

UPDATE:
Have verified the same behaviour on Windows too. so this is a general issue.

simple totem Apr 7, 2021, 12:10 PM

#

eager garnet If it's new and still in the box I can't see why they'd refuse - but the only wa...

I didn’t realise until I opened the box, but I haven’t used the keyboard at all

tender rapids Apr 7, 2021, 12:46 PM

#

why dose my steelseries mouse pad change colors mid game when i set it up to be 1 color?!?!?!?!??

oak badger Apr 7, 2021, 12:48 PM

#

Been trying to get a hold of someone in customer support about a serious issues I have but after two week nothing can any help me plz

nova cave Apr 7, 2021, 12:58 PM

#

what are the prefixes and suffix's for the discord gamesence app?

fiery nova Apr 7, 2021, 12:59 PM

#

nova cave what are the prefixes and suffix's for the discord gamesence app?

Not sure what you mean

nova cave Apr 7, 2021, 12:59 PM

#

for the arctis pro wireless

fiery nova Apr 7, 2021, 12:59 PM

#

Still, not sure what you mean

nova cave Apr 7, 2021, 1:02 PM

#

#

This

#

im trying to set up custom discord notifications

tender rapids Apr 7, 2021, 1:32 PM

#

Hi does Anyone know why my keyboard changes lithing when i turn IT of IT changes from what i have normal to a preset how can i change this

simple acorn Apr 7, 2021, 1:48 PM

#

why dosent my arctis 7x turn on

astral cloak Apr 7, 2021, 1:51 PM

#

my steelseries apex 7 keys make a weird sound when i click them, and i just got it a week ago

#

the sound it makes kinda sounds like a donkey

#

any ideas why?

simple acorn Apr 7, 2021, 1:53 PM

#

hmmm have you pressed too hard on the buttons

#

like smashed your hand or somthing down on it

astral cloak Apr 7, 2021, 2:04 PM

#

no

#

not really hard

tender rapids Apr 7, 2021, 2:07 PM

#

hi

#

im new

tender rapids Apr 7, 2021, 2:59 PM

#

tender rapids Hi does Anyone know why my keyboard changes lithing when i turn IT of IT changes...

?

carmine relic Apr 7, 2021, 4:03 PM

#

For the fulfillment system being weird do the stuff still be shipped and just not updated on the website or they don't ship at all?

shell lava Apr 7, 2021, 4:05 PM

#

I was wondering when products will be available again.
In like 2 weeks or ill it take longer?

carmine relic Apr 7, 2021, 4:11 PM

#

carmine relic For the fulfillment system being weird do the stuff still be shipped and just no...

Mine was ordered from March 17th and didn't ship yet

lucid citrus Apr 7, 2021, 4:37 PM

#

I emailed them for a refund

#

And they said they will refund my headset but then it still says it’s shipped/coming

#

Why is that?

#

When it said preparing for shipment i emailed them for start a return they even said we are sorry and have went ahead and refunded you, but yet I’m getting an notification saying that this item is shipping or shipped and is coming

#

What do i do?

#

“
Broman (SteelSeries Customer Experience)
Apr 6, 2021, 1:18 PM CDT

Really sorry about the hassle this has caused you. Your order has been fully refunded, it can take up to 7 business days for this to reflect on your bank statement.”

#

But then it says my package is out for delivery?!

#

I’m confused

steep pagoda Apr 7, 2021, 5:22 PM

#

Steelseries GG wont open

#

help

eager garnet Apr 7, 2021, 5:23 PM

#

steep pagoda Steelseries GG wont open

Try reinstalling - always the first thing to try.

steep pagoda Apr 7, 2021, 5:23 PM

#

okie

lucid citrus Apr 7, 2021, 6:04 PM

#

Can still I get a refund if package is open?

#

But everything else inside is still there

weak geyser Apr 7, 2021, 6:05 PM

#

Do you actually have the package now? Check with your bank and see if the refund actually goes through. If it does then I guess you got some free SteelSeries gear lol

cunning nexus Apr 7, 2021, 6:06 PM

#

I bought the Arctis 3, plugged in the jacks in the correct places, and no audio being heard. The mic and headset aren't even being detected.

#

Tried it on another computer too, same thing.

lucid citrus Apr 7, 2021, 6:23 PM

#

weak geyser Do you actually have the package now? Check with your bank and see if the refund...

I don’t have it now, but i do be receiving it today

#

I uhhh got that email like yesterday or something

#

And doesn’t it usually take up to 7 days for full refund?

#

That was on April 6

weak geyser Apr 7, 2021, 6:30 PM

#

If you actually get the package, wait a week and see if the refund comes in. If the refund doesn't come in, contact support again.

flint nebula Apr 7, 2021, 6:43 PM

#

so like i bought a hdmi audio extractor for my arctis rpo wireless

#

but i followed the instructions but the ps4 slim isen't picking up the arctis pro wireless idk what to do

astral cloak Apr 7, 2021, 6:53 PM

#

will steelseries ever have the thing where u can make ur own profiles

#

like corsair

#

?

stable sundial Apr 7, 2021, 7:13 PM

#

Can anybody tell me if using an HDMI to optical adapter results in better audio on the PS5 than using the USB port for the Pro Wireless?

lucid citrus Apr 7, 2021, 7:31 PM

#

I even emailed them like many times

#

The guy who helped me even said we fully refunded you

#

Guess i got free headsets lol

#

I mean they can’t take it back due to me emailing them and them saying we refunded you alret

#

Already

lucid citrus Apr 7, 2021, 7:32 PM

#

weak geyser Do you actually have the package now? Check with your bank and see if the refund...

Lol

#

That’s their fault, I don’t wanna schedule a delivery though

#

😞

rugged meteor Apr 7, 2021, 8:03 PM

#

lol take it and run

#

the return process is most likely nightmarish

#

although i wouldn't doubt they try harder when its their money on the line 🤣

lucid citrus Apr 7, 2021, 8:18 PM

#

YOOOO

#

Free headset!!!

#

Omg tyvm steelseries

#

I’m a huge fan now

#

#

So does this mean it’s free?

#

Lol

#

I’m sponsored

#

😎

fiery nova Apr 7, 2021, 8:37 PM

#

lucid citrus Free headset!!!

Congratulations

lucid citrus Apr 7, 2021, 8:38 PM

#

fiery nova Congratulations

Are they giving me the headset for free tho?

#

I’m brain dead

fiery nova Apr 7, 2021, 8:39 PM

#

lucid citrus Are they giving me the headset for free tho?

I mean that is what they said in the email

lucid citrus Apr 7, 2021, 8:39 PM

#

🥳🥳🥳

#

I love steelseries now

tender rapids Apr 7, 2021, 8:51 PM

#

where do yall keep ur headset after ur done using them?

fiery nova Apr 7, 2021, 8:53 PM

#

tender rapids where do yall keep ur headset after ur done using them?

A headphone stand / hanger

astral cloak Apr 7, 2021, 8:58 PM

#

astral cloak will steelseries ever have the thing where u can make ur own profiles

?

fiery nova Apr 7, 2021, 9:01 PM

#

Maybe, maybe not

#

We don't know

lucid citrus Apr 7, 2021, 9:20 PM

#

At first i was like they must’ve sent me a broken audio

#

Steelseries

#

But all i had to do is power it on next to the Bluetooth

#

I was like wow the audio is loud but sounds clear

#

Ig

tender rapids Apr 7, 2021, 9:49 PM

#

stable sundial Can anybody tell me if using an HDMI to optical adapter results in better audio...

Yes…. I think it’s better. You have the DTS back. And you can use the chatmix again straight from the headset again. Only you don’t have the 3D audio from the PS5 anymore. But for me that is not a issue at all. I don’t like the 3D audio. It sounds more like a fancy stereo audio if you ask me. Make shore you set only your settings right. The usb for chat. And the sound output (in the PS5 menu) on usb-headset. And hdmi-type on AV. Channels on 5.1. Output to headset select chataudio, not all audio. And on the bottom select Dolby. And in your audio dac select PS4. Those settings sound for me perfect. And much better then when you only use the usb and go for the 3D PS5 audio.

abstract vigil Apr 7, 2021, 9:56 PM

#

**UPDATE: FIXED **Quick question. I just got a new phone and I can’t connect my Arctis 9 via Bluetooth.

#

Anyone know a fix?

#

I have a iPhone 11

#

Coming from a iPhone 7

rugged meteor Apr 7, 2021, 9:58 PM

#

#

6.5 weeks later lol

flint nebula Apr 7, 2021, 10:11 PM

#

so like i bought a hdmi audio extractor for my arctis rpo wireless
but i followed the instructions but the ps4 slim isen't picking up the arctis pro wireless idk what to do

upbeat jungle Apr 7, 2021, 10:17 PM

#

is there any way to know how long shipping will take? i've already emailed robert@steelseries.com, and he said i would just have to wait. its been close to a month since i have ordered my headset.

lucid citrus Apr 7, 2021, 10:32 PM

#

Don’t think anybody could hear me

#

How i make it so ppl can hear me talk?

lucid citrus Apr 7, 2021, 10:33 PM

#

rugged meteor

Should’ve used an code

#

$329 plus tax and shipping = $360

#

I got mine for $317

rugged meteor Apr 7, 2021, 10:36 PM

#

i did lol

#

thats just what it shows for rma

#

got mine for like 285

#

with tax and shipping

lucid citrus Apr 7, 2021, 10:39 PM

#

How i uhhh talk to ppl?

#

My arctic pro wireless

weak geyser Apr 7, 2021, 10:41 PM

#

upbeat jungle is there any way to know how long shipping will take? i've already emailed rober...

Cancel the order from the website and see if the same headset is available through Amazon or BestBuy. They aren't being affected by the warehouse issues

upbeat jungle Apr 7, 2021, 10:45 PM

#

weak geyser Cancel the order from the website and see if the same headset is available throu...

it's an RMA order. that's why i'm trying to get an estimate.

weak geyser Apr 7, 2021, 10:55 PM

#

Ah, yeah all you can do is wait then unfortunately. I'm waiting on an RMA order myself that was supposed to ship 7 days ago

lucid citrus Apr 7, 2021, 10:59 PM

#

Yeah nobody can hear me talking

#

How do i make it so they can?

stable sundial Apr 8, 2021, 12:19 AM

#

tender rapids Yes…. I think it’s better. You have the DTS back. And you can use the chatmix ag...

Thanks for the input. What splitter do you have? Do you lose any 4k with it? I've read some of the cheaper ones will.

lucid citrus Apr 8, 2021, 12:25 AM

#

I can hear the audio on my steelseries arctic pro wireless just fine but I can’t talk into it, how do i make it so people can hear me on my ps5?

#

Please tell me

waxen rampart Apr 8, 2021, 12:35 AM

#

shell lava What kind of issues? I want to buy it.-.

Issues are very niche.....mostly when you are connected via bluetooth, it switch off unexpectedly when you are 80+ or <20% charge

lucid citrus Apr 8, 2021, 1:12 AM

#

:/

signal shuttle Apr 8, 2021, 3:14 AM

#

#

PS5

#

Grainy picture but it should work with the PS5

lucid citrus Apr 8, 2021, 3:16 AM

#

I don’t see ps5 on it

bleak jetty Apr 8, 2021, 3:16 AM

#

just plug the ps5 in via usb

lucid citrus Apr 8, 2021, 3:16 AM

#

Confused

#

And also the audio won’t work

#

Like nobody can hear me

#

I can hear in game audio but like nobody could hear me talk

bleak jetty Apr 8, 2021, 3:17 AM

#

https://www.youtube.com/watch?v=cDtxk_5i2bc

YouTube

SteelSeries

Connecting your SteelSeries Arctis Headset to the PlayStation 5

everything you need to know about connecting your SteelSeries Arctis headset to your PlayStation 5

check out PS5-compatible Arctis headsets here: http://steelseri.es/tb8po

CONNECT
Twitter: https://www.twitter.com/steelseries
Facebook: https://www.facebook.com/SteelSeries
Instagram: https://www.instagram.com/steelseries
Discord: https://www....

▶ Play video

signal shuttle Apr 8, 2021, 3:17 AM

#

when did you get it, out of curiosity

lucid citrus Apr 8, 2021, 3:18 AM

#

I plugged the one next to optinal the right side of it

#

To like lower part of the ps5

#

There is only 2 ps5 usb slots

#

I plugged it into the bottom

#

One

#

And i plugged in an optinal to the back as well

#

Maybe switch them?

bleak jetty Apr 8, 2021, 3:20 AM

#

?

lucid citrus Apr 8, 2021, 3:21 AM

#

#

See the left side?

#

How he plugged that one in to that?

bleak jetty Apr 8, 2021, 3:22 AM

#

the usb, sure

lucid citrus Apr 8, 2021, 3:22 AM

#

Yeah for the usb i plugged it into the bottom of the back of the ps5

#

Bottom usb

#

Slot

#

There is only 2 usb slot

#

And i plugged the optinal

#

To the back as well

#

I can hear the audio and everything fine, it’s just the mic isn’t working or idk how to work it

bleak jetty Apr 8, 2021, 3:23 AM

#

i don't know what you mean by optinal

#

do you mean 3.5mm or optical

lucid citrus Apr 8, 2021, 3:23 AM

#

#

That circle thing

#

Next to the one he plugged in

#

The one that has an word on top

bleak jetty Apr 8, 2021, 3:24 AM

#

(optional)?

lucid citrus Apr 8, 2021, 3:24 AM

#

Yes

bleak jetty Apr 8, 2021, 3:24 AM

#

that's for power

lucid citrus Apr 8, 2021, 3:25 AM

#

Then why it don’t have ps5 and I can’t talk in mic?

bleak jetty Apr 8, 2021, 3:25 AM

#

what do you mean why doesn't it have ps5

lucid citrus Apr 8, 2021, 3:25 AM

#

The base station

#

It should have source

#

Ps5

bleak jetty Apr 8, 2021, 3:25 AM

#

update your firmware maybe

lucid citrus Apr 8, 2021, 3:26 AM

#

How?

bleak jetty Apr 8, 2021, 3:26 AM

#

https://support.steelseries.com/hc/en-us/articles/360052185332-Is-there-a-firmware-update-for-the-Arctis-Pro-Wireless-to-work-on-the-PlayStation-5-

Support

Is there a firmware update for the Arctis Pro Wireless to work on t...

The PS5 firmware update for the Arctis Pro Wireless has been released!

You'll need to plug the Arctis Pro Wireless into a PC or Mac running the SteelSeries Engine. From there, the SteelSeries En...

lucid citrus Apr 8, 2021, 3:27 AM

#

What about my

#

Mic?

bleak jetty Apr 8, 2021, 3:27 AM

#

just go to #official-support

lucid citrus Apr 8, 2021, 3:27 AM

#

Like when i talk into it, nobody could hear

#

Ok

bleak jetty Apr 8, 2021, 3:27 AM

#

you might have it muted or something

#

on the actual headset

tender rapids Apr 8, 2021, 4:11 AM

#

stable sundial Thanks for the input. What splitter do you have? Do you lose any 4k with it? I'v...

Well it doesn’t matter really what extrector you have. Just make sure it can play 4K 60hz. For most extractors is that the max they can show at the moment. Maybe there is also a 4K 120hz extractor but i bet it will cost a lot more. So i have just a 4K 60hz extractor. LOL. For most games it is good. Warzone for an exempel is also just 60hz. But Cold War is 120hz. If i want to play in 120hz then i switch over to just usb. And select all audio. And in the dac i switch to PS5. And unfortunaly i switch to 3D audio from PS5. But that is ONLY when i play a game in 4K 120Hz. By the way….. i don’t use a extractor but i have my optical direct from my tv. If your tv also do have a optical out. I will recommend also use that. It let you switch much easy and save your money. 😉. (Sorry for my bad english by the way. Im from holland lol)

next barn Apr 8, 2021, 5:32 AM

#

Hi, dose is a way to make the scrool whell on the apax control only browser music?

next barn Apr 8, 2021, 6:00 AM

#

???

simple aurora Apr 8, 2021, 6:26 AM

#

Any idea who the official supplier to Malta is please?

#

Need to upgrade from the Arctis 5

bright mango Apr 8, 2021, 8:54 AM

#

can anyone help? I recently bought an arctis 1 to play on my ps4 and everytime I play it annoys me so much because the volume is always louder on the right side of the headphone. can anyone help me fix this please?

stable storm Apr 8, 2021, 11:22 AM

#

I bought my headphones in January and have been so happy with them, arctis pro wireless. Last night I ran a firmware update for the first time (the PS5 one) and during the update my headset disconnected and I don't think the update completed. Now, my headset will not pair at all, I've tried everything, whilst connected to PC, with the GAME DAC connected with the power only cable, I've tried connecting to a separate laptop that I own. Something gets recognised when I plug the headset in by USB cable but it doesn't show as an available headset in windows and shows reconnect in the steelseries software. On Checking Reddit I found several posts of people having the same issue but in the past couple of years.

I have checked and triple checked by watching youtube videos to confirm I am pairing it correctly. Have also performed a reset on the DAC :/

I have raised a support ticket but wondering if anybody else has reported similar issues. I'm gutted.

outer crypt Apr 8, 2021, 11:32 AM

#

did you use the pairing option in the settings to pair the headset again?

stable storm Apr 8, 2021, 11:33 AM

#

on the DAC box, yes. Hold volume button for 6 seconds, it beeps. then click next, it says pairing and then fails. Tried clicking next, then holding for 6 seconds, it still fails.

outer crypt Apr 8, 2021, 11:33 AM

#

what does it say when it fails?

stable storm Apr 8, 2021, 11:37 AM

#

outer crypt Apr 8, 2021, 11:40 AM

#

i would just wait for support to respond

lost halo Apr 8, 2021, 1:03 PM

#

Why do my steelseries arctis Pro just get silent while im mid game and if i do sth they get back to normal?

honest minnow Apr 8, 2021, 1:46 PM

#

stable storm on the DAC box, yes. Hold volume button for 6 seconds, it beeps. then click nex...

press it for much longer

#

for me it was like 10s

#

but it worked

#

how to get spotify on oled?

#

i cannot find it in library

livid cloud Apr 8, 2021, 1:56 PM

#

its disabled atm

#

if you ask in #oled-gifs im sure you can find someone that has a similar thing

honest minnow Apr 8, 2021, 2:01 PM

#

livid cloud its disabled atm

1.5 years

outer crypt Apr 8, 2021, 2:13 PM

#

probably not coming back

honest minnow Apr 8, 2021, 2:20 PM

#

like why

#

tidal is still there

#

that makes no sense

fiery nova Apr 8, 2021, 2:22 PM

#

honest minnow that makes no sense

What doesn't make sense

astral cloak Apr 8, 2021, 2:25 PM

#

hopefuly one day they make a thing were u canmake ur own prfiles and presets thingy

#

like corsair

honest minnow Apr 8, 2021, 2:27 PM

#

fiery nova What doesn't make sense

fact that theres tidal app and no spotify app

#

and spotify is the most popular streaming service

round ridge Apr 8, 2021, 2:29 PM

#

hey y'all i got a question

fiery nova Apr 8, 2021, 2:29 PM

#

honest minnow fact that theres tidal app and no spotify app

They were allegedly having issues with the spotify app, It just didn't work so well I guess

#

Doesn't really matter, there are plenty of third party apps to do the same anyway

round ridge Apr 8, 2021, 2:37 PM

#

so recently like 2 days ago? i updated my software for my steelseries rival 600. i generally play mc and pvp alot so i butterfly click alot. I installed the software called xmouse control or something. it kinda tweaks my mouse a bit with like debounce and stuff cause I couldn't actually change the debounce of the rival 600, I couldn't found the debounce setting anywhere. So I did that. And after that i was getting about, 14-18 cps consistantly. But then after i updated my steelseries software, cps dropped down to like 8-12 cps consistantly. I tried tweaking the control panel mouse settings, xmouse software settings, and also the steelseries software itself. But after like an hour of just tweaking, retrying and stuff like that the cps wouldn't budge. And even if i try drag clicking before I would get like 20 cps easily. Now i can't even get 5. I think the problem was cause i might've updated the software at a point where they implimented a built in debounce timer or something and thats why the butterflying and drag clicking didn't work. But I'm not actually sure on what I did wrong. My mouse control panel settings turned the double clicking slider to the highest so thats that. As i said before, I tried tweaking the debounce setting and other stuff in the xmouse software. And i tried searching for help. I got an account on the steelseries platform to see if that would do anything. I tried to get help from the support team but they got an answer I didn't want. And I also tried searching for help on google but they also got answers I wasn't looking for. Does anybody know how too "fix" or change my debounce setting. Or tell me what im doing wrong?

#

plz ping if u know lmfao

carmine relic Apr 8, 2021, 2:40 PM

#

To everyone who their order hasn't shipped, mine has shipped some have probably shipped too but they are working to fix this problem

stable sundial Apr 8, 2021, 2:47 PM

#

tender rapids Well it doesn’t matter really what extrector you have. Just make sure it can pla...

Thank you for the tips. I suspect it would be best to make sure that anything I buy is HDMI 2.1 compatible as well.

tender rapids Apr 8, 2021, 2:55 PM

#

tender rapids Hi does Anyone know why my keyboard changes lithing when i turn IT of IT changes...

.?

tender rapids Apr 8, 2021, 2:59 PM

#

stable sundial Thank you for the tips. I suspect it would be best to make sure that anything I ...

Yes, that will be best. But don’t your screen have already a optical out?

stable storm Apr 8, 2021, 3:07 PM

#

honest minnow press it for much longer

Doesn't make a difference.

honest minnow Apr 8, 2021, 3:07 PM

#

stable storm Doesn't make a difference.

hm

#

weird

#

have u tired to reset this box?

stable storm Apr 8, 2021, 3:08 PM

#

and you'rte right the beep is nearly 10 seconds.

#

ye ive done reset on the DAC

honest minnow Apr 8, 2021, 3:08 PM

#

stable storm and you'rte right the beep is nearly 10 seconds.

it worked?

stable storm Apr 8, 2021, 3:08 PM

#

No.

honest minnow Apr 8, 2021, 3:08 PM

#

f

#

i dunno then

lucid citrus Apr 8, 2021, 4:46 PM

#

I still can’t get my artic pro wireless mic to work

#

On my ps5, i can hear audio and all fine but just I can’t talk into it

upbeat bolt Apr 8, 2021, 4:50 PM

#

lucid citrus I still can’t get my artic pro wireless mic to work

Is this while using on discord mobile?

lucid citrus Apr 8, 2021, 4:50 PM

#

Yea

upbeat bolt Apr 8, 2021, 4:50 PM

#

Turn off auto inpit sensitivity

lucid citrus Apr 8, 2021, 4:50 PM

#

On discord mobile, gaming and all, my mic won’t work

lucid citrus Apr 8, 2021, 4:50 PM

#

upbeat bolt Turn off auto inpit sensitivity

How

upbeat bolt Apr 8, 2021, 4:51 PM

#

Within the app on audio options theres an auto sensitivity option

#

Turn that off and it should detect mic mine was the same

lucid citrus Apr 8, 2021, 4:52 PM

#

Ok!

#

Thanks!

#

Do u own a ps5?

quiet lily Apr 8, 2021, 4:52 PM

#

anoyne ordered anything recently from SS website? NA.

#

how long did it all take?

lucid citrus Apr 8, 2021, 4:52 PM

#

Cause the source it’s on right now is ps4

lucid citrus Apr 8, 2021, 4:52 PM

#

quiet lily anoyne ordered anything recently from SS website? NA.

Me

upbeat bolt Apr 8, 2021, 4:53 PM

#

Yes

lucid citrus Apr 8, 2021, 4:53 PM

#

I’m from North America and ordered from official website

#

And uhhh

quiet lily Apr 8, 2021, 4:53 PM

#

@lucid citrus did you receive it yet?

lucid citrus Apr 8, 2021, 4:53 PM

#

I ordered like on 6-7 and received it

upbeat bolt Apr 8, 2021, 4:53 PM

#

Theres a firmware update to add ps5 as an input

lucid citrus Apr 8, 2021, 4:53 PM

#

Like 3-5 days

lucid citrus Apr 8, 2021, 4:53 PM

#

upbeat bolt Theres a firmware update to add ps5 as an input

Idk how to even do that

quiet lily Apr 8, 2021, 4:53 PM

#

@lucid citrus oh ok. did it say anything about a processing delay or something?

lucid citrus Apr 8, 2021, 4:53 PM

#

No

#

It first said preparing for shipment

upbeat bolt Apr 8, 2021, 4:54 PM

#

Plug your base station into pc and download the steelseries windows app,

lucid citrus Apr 8, 2021, 4:54 PM

#

For like 1-2 days

#

Then shipped

#

It’ll take less then a week

lucid citrus Apr 8, 2021, 4:54 PM

#

upbeat bolt Plug your base station into pc and download the steelseries windows app,

Ok!

upbeat bolt Apr 8, 2021, 4:54 PM

#

You also need to enable the surround sound on the windows app which is a big improvement

quiet lily Apr 8, 2021, 4:54 PM

#

that

lucid citrus Apr 8, 2021, 4:55 PM

#

What did u order?

lucid citrus Apr 8, 2021, 4:55 PM

#

quiet lily that

No

#

Never got that

#

What did u order from them?

quiet lily Apr 8, 2021, 4:55 PM

#

arctis 9

lucid citrus Apr 8, 2021, 4:55 PM

#

If you live in NA close to LA or in my city, you’ll get ur order less then 6-7 days

upbeat bolt Apr 8, 2021, 4:55 PM

#

Im also having bother with low mic volume while using the discord app on ps5, theres no way to turn up input volume like you can on windows, anyone else have low mic volume?

lucid citrus Apr 8, 2021, 4:56 PM

#

Isn’t there a vid

#

That shows how to do the software

#

Update?

lucid citrus Apr 8, 2021, 5:02 PM

#

upbeat bolt Im also having bother with low mic volume while using the discord app on ps5, th...

Wdym by plug it

#

Into an windows or mac?

#

What wire

upbeat bolt Apr 8, 2021, 5:03 PM

#

lucid citrus Into an windows or mac?

What for?

#

To update firmware?

lucid citrus Apr 8, 2021, 5:03 PM

#

The software

#

Yes

#

And the app thingy, I’m confused on it

upbeat bolt Apr 8, 2021, 5:04 PM

#

Just plug the usb into the computer the same way you plug the base station into the ps5, there will be instructions in the box to download it

#

Steelseries engine software

vocal ivy Apr 8, 2021, 5:06 PM

#

i have a really weird issue with my arctis 7 mic, and its not really annoying. but its like the back side of the mic is more clear than where im supposed to be talking. its not bad its just kinda irritating

lucid citrus Apr 8, 2021, 5:06 PM

#

Is there an dam

#

Vid

#

So i can follow it

#

?

upbeat bolt Apr 8, 2021, 5:08 PM

#

lucid citrus ?

Im not sure, its pretty straight forward check the instructions in the box its in there

lucid citrus Apr 8, 2021, 5:19 PM

#

upbeat bolt Steelseries engine software

So for the app for the mic part, it’s in the steelseries engine app too?

upbeat bolt Apr 8, 2021, 5:20 PM

#

The steelseries app lets you update firmware and enable the 3d audio, to get your mic to work for me on discord mobile i disabled auto sensitivity as it wasnt detecting my mic when i joined a voice chat

lucid citrus Apr 8, 2021, 5:21 PM

#

Can you explain auto sensitivity more?

#

Like is it in the ps5 settings

#

Or base station

#

Or what?

#

I’m like brain dead

upbeat bolt Apr 8, 2021, 5:22 PM

#

Discord setting

lucid citrus Apr 8, 2021, 5:22 PM

#

Oh i see

#

But for like

#

Gaming other wise

#

Gaming with friends or other ppl, they can’t hear me talk

#

Like that isn’t working

#

I think i see what’s wrong

#

Think i had my mic muted 🤦‍♂️

#

Idk for sure

upbeat bolt Apr 8, 2021, 5:27 PM

#

Im not sure what it could be

lucid citrus Apr 8, 2021, 5:27 PM

#

Can somebody do a call with me to see if it works?

celest abyss Apr 8, 2021, 5:27 PM

#

Hello, today I bought aerox 3 wireless and it doesnt boot with the system (I have to click on mouse to power it) - is there a way to launch it automatically with pc power on?

lucid citrus Apr 8, 2021, 5:29 PM

#

upbeat bolt Im not sure what it could be

Yea idk

lucid citrus Apr 8, 2021, 5:47 PM

#

Ok i see ps5

#

On here now

#

What it mean

#

By click wheel?

#

@upbeat bolt

#

Nvm

restive owl Apr 8, 2021, 6:28 PM

#

Is it possible to use the old steelseries sentry? Where do i find more infos or the Software?

tender rapids Apr 8, 2021, 6:40 PM

#

just bought arctis 5 brand new - downloaded software engine and everything but i noticed that it sometimes doesnt light up rgb and when it does i cant control it in the software

#

and even surround/equalizer doesnt affect headphones

#

i tried reinstalling drivers and engine 2 times now and nothing

#

can someone please help? could this be an issue with storage? please tag me

restive owl Apr 8, 2021, 6:41 PM

#

restive owl Is it possible to use the old steelseries sentry? Where do i find more infos or ...

Ok, I got it... just installed it from tobii 🙂

wicked lintel Apr 8, 2021, 7:01 PM

#

steelseries gg's engine is not seeing my arctis 5 what do i supposed to do
pls tell me on dm

tender rapids Apr 8, 2021, 7:01 PM

#

wicked lintel steelseries gg's engine is not seeing my arctis 5 what do i supposed to do pls t...

same here

#

whats a gg engine?

weak geyser Apr 8, 2021, 7:46 PM

#

tender rapids whats a gg engine?

GG is SteelSeries new beta software that includes both the original SteelSeries Engine and their new Moments gameplay clipping software into a single program

#

When it gets out of beta it'll replace the original SSE software

tender rapids Apr 8, 2021, 8:46 PM

#

could this fix my issue @weak geyser

#

i wrote my issue above

weak geyser Apr 8, 2021, 9:02 PM

#

It's possible. Just make sure you uninstall the old engine before installing GG @tender rapids

tender rapids Apr 8, 2021, 9:03 PM

#

just did it and it doesnt work @weak geyser

#

maybe the headphones are broke

weak geyser Apr 8, 2021, 9:17 PM

#

@tender rapids open the device manager in windows, click on "Sound, video and game controllers", select "Arctis 5 Game", right click, select "uninstall device", do the same for "Arctis 5 Chat" then unplug the USB from your PC, shut it down (not restart), plug the USB back in, turn the PC back on and try the software again. If you're still having problems then open a ticket through #official-support

tender rapids Apr 8, 2021, 9:17 PM

#

weak geyser <@456226577798135808> open the device manager in windows, click on "Sound, video...

appreciate it cheers

rose kindle Apr 8, 2021, 10:57 PM

#

Hey my artic 9x randomly stopped working earlier . No sound no audio and no light on the led. I charged it and hours later it still hasn’t responded even to a manual reset.

#

@weak geyser

weak geyser Apr 9, 2021, 12:19 AM

#

rose kindle <@275046673917673472>

Not sure what you want me to do about that. Sounds like you should just go ahead and open up a #official-support ticket

sudden socket Apr 9, 2021, 12:40 AM

#

Hey! I got an apex 3 keyboard the other day, and it seems like some key combinations (specifically w, t, and space) don't work together despite the keyboard having anti ghosting

#

Should I return it? Or is this just normal

#

Saw another guy on Reddit with the exact same issue

full linden Apr 9, 2021, 2:41 AM

#

does customer support ever get back to anyone?

weak geyser Apr 9, 2021, 2:42 AM

#

Yes, it just might take awhile. The initial response to my ticket took 8 days but after that thing went pretty quickly for my RMA

sudden socket Apr 9, 2021, 2:47 AM

#

Yeah I sent my question to customer support and they got back to me once, but stopped responding

full linden Apr 9, 2021, 2:48 AM

#

what in the hell

sudden socket Apr 9, 2021, 2:48 AM

#

I just wanna know if ghosting is normal on the apex 3 lol

weak geyser Apr 9, 2021, 2:48 AM

#

sudden socket Yeah I sent my question to customer support and they got back to me once, but st...

Just be patient. They will respond to you.

full linden Apr 9, 2021, 2:48 AM

#

i just cant figure out why my headset will randomly cut out and switch sources

#

ill have already returned them by then

#

brand new 350 dollar headphones and they suck

weak geyser Apr 9, 2021, 2:50 AM

#

If you don't want to wait for support then return them. Your choice

full linden Apr 9, 2021, 2:51 AM

#

what kind of company makes you wait 2 weeks to respond to a technical issue...serious question

weak geyser Apr 9, 2021, 2:51 AM

#

One that literally has a warning at the top of their support page about delays in ticket responses

full linden Apr 9, 2021, 2:52 AM

#

you own the company?

weak geyser Apr 9, 2021, 2:53 AM

#

No, but I can read the warning they have at the top of their support page

#

Although owning SteelSeries would be pretty poggers

full linden Apr 9, 2021, 2:54 AM

#

its 2021 they should have something much better set up they are a freaking electronics company

weak geyser Apr 9, 2021, 2:55 AM

#

Yes and? There's nothing you or I or anyone else can do about it except wait for the company to get a handle on the influx of tickets which won't happen until their offices open back up and the support team no longer has to work from home

#

But complaining about waiting on an email response in the Discord for users to help one another out isn't going to solve anything

tender rapids Apr 9, 2021, 3:00 AM

#

@full linden
To some degree, I agree with you.
But what brings them money is selling to accessories.

full linden Apr 9, 2021, 3:01 AM

#

weak geyser But complaining about waiting on an email response in the Discord for users to h...

refer back to my initial question of has it taken this long for anyone else

tender rapids Apr 9, 2021, 3:01 AM

#

I cannot think of one company that actually has good customer support

#

It's kind of the obvious issue for all

weak geyser Apr 9, 2021, 3:02 AM

#

full linden refer back to my initial question of has it taken this long for anyone else

Yeah I also answered your question too but there was nothing I could do about it except wait for them to respond and now I'm still waiting for my replacement QcK Prism to ship because of their warehouse issues. I'm not trying to simp for SteelSeries

tender rapids Apr 9, 2021, 3:02 AM

#

Be comprehensive is all I'll say

#

Step 2 is give them feedback, offer solutions

#

Step 3 go work for them, fix it

#

🥳

astral cloak Apr 9, 2021, 3:07 AM

#

its funny how the apex m750 has more rgb effects than the apex 5-pro even though the latter came out 2 years after the m750

#

😔

#

hopefully they add them

weak geyser Apr 9, 2021, 3:08 AM

#

The M750 is also a fully mechanical board, and at the time one of their high end keyboards compared to the Apex 5 which is more budget oriented

#

Hence the hybrid switches instead of full mech ones

astral cloak Apr 9, 2021, 3:09 AM

#

yea ik

#

just the lesser rgb options on the apex 7 bugs me

weak geyser Apr 9, 2021, 3:10 AM

#

Is there really? I'm still vibin in the M750 TKL gang lol

astral cloak Apr 9, 2021, 3:10 AM

#

damn lucky

#

#

thats all they got

weak geyser Apr 9, 2021, 3:11 AM

#

3 years running and I still love this thing

astral cloak Apr 9, 2021, 3:11 AM

#

for base

#

and for reactive

#

this all they got

weak geyser Apr 9, 2021, 3:11 AM

#

RIP

astral cloak Apr 9, 2021, 3:11 AM

#

dont understand y they had to lower it sadly

weak geyser Apr 9, 2021, 3:12 AM

#

thump

astral cloak Apr 9, 2021, 3:12 AM

#

sad

weak geyser Apr 9, 2021, 3:12 AM

#

big sad

astral cloak Apr 9, 2021, 3:13 AM

#

bigger sad

#

sadder part is u cant even find the m750 anymore

#

either its wayy overpriced or its not the standard qwerty layout

weak geyser Apr 9, 2021, 3:17 AM

#

When I eventually grab an Apex Pro TKL I'll keep my M750 around as a backup/travel board that I can use with my laptop when I go on trips or to visit my parents or whatever

#

Still a great board

#

That and a Rival 3 wireless would make for a sick mobile battle station setup

pine canopy Apr 9, 2021, 4:20 AM

#

I need help

crisp sedge Apr 9, 2021, 5:19 AM

#

my rival 3 rgb stopped working how do i fix

#

and the steelseries engine cant do anything anymore

#

not only with illumination

#

please i got it as an birthday present

pine canopy Apr 9, 2021, 5:27 AM

#

Same here for some reason my arctis pro wireless stopped working and won't turn on despite the battery's being fully charged.

crisp sedge Apr 9, 2021, 5:28 AM

#

i restarted my pc and now its working

#

i have wired

gray flint Apr 9, 2021, 5:37 AM

#

Hello is it possible to connect Arctis Pro Wireless to both PC and PS5?

astral cloak Apr 9, 2021, 11:57 AM

#

weak geyser When I eventually grab an Apex Pro TKL I'll keep my M750 around as a backup/trav...

u mad lcuky u got that board

#

now its like over 200 bucks

fiery nova Apr 9, 2021, 11:59 AM

#

astral cloak now its like over 200 bucks

The Pro was always around there?

astral cloak Apr 9, 2021, 11:59 AM

#

yea but the pro is new

#

it was always like that

#

but the m750 was like 100 or smt when it came out

#

now its over 200 in most places

fiery nova Apr 9, 2021, 12:00 PM

#

astral cloak now its over 200 in most places

No it isn't

astral cloak Apr 9, 2021, 12:01 PM

#

uh im in us

fiery nova Apr 9, 2021, 12:05 PM

#

astral cloak uh im in us

I don't think there's much of a difference

astral cloak Apr 9, 2021, 12:06 PM

#

#

if i email steelseries how long will they take to reply?

fiery nova Apr 9, 2021, 12:10 PM

#

Difficult to tell now, but when I emailed they only took a few days to reply

astral cloak Apr 9, 2021, 12:10 PM

#

o

#

cuz i was thinking abt asking them if they ever gonna release an update for extra presets

fiery nova Apr 9, 2021, 12:12 PM

#

You're unlikely to get a difinitive answer from the support team

astral cloak Apr 9, 2021, 12:13 PM

#

sad

#

what do u think

#

corsair k70 vs apex 7

#

?

last shale Apr 9, 2021, 12:16 PM

#

from preference apex 7

fiery nova Apr 9, 2021, 12:21 PM

#

astral cloak corsair k70 vs apex 7

K70 has a numpad, disgusting font, and rattle so I wouldn't want to use it

#

But maybe worth it if you're already in the corsair ecosystem, It's up to you.

astral cloak Apr 9, 2021, 12:23 PM

#

na i never had any gaming stuff except a logitech headset

#

and i dont have the tkl of the apex 7

#

only thing that bugs me honestly is that the apex 7 dont have alot of rgb options

fiery nova Apr 9, 2021, 12:26 PM

#

If that's a deal breaker then go for something else, but it's ultimately your decision

iron nebula Apr 9, 2021, 1:43 PM

#

I cant pair my headset with the transiver. I found a lot of info on reddit, already "restored" the firmware, but the mandatory firmware update afterwards, is stuck forever on the old version of engine, completes "successfully" on the new version of engine but actually does not update anything, pairing is still not possible. any advice?

robust tree Apr 9, 2021, 2:03 PM

#

Is SteelSeries still having issues sending things out of their warehouse? I placed an order for a pro wireless headphone and I’m wondering when I can expect it?

iron nebula Apr 9, 2021, 2:04 PM

#

They seem to have massive problems with everything

#

12 weekdays for shipping, half of the headsets dont work at all, weeks on end to answer a support ticket... I just assume they stopped doing anything and wait for people to just surrender

echo bluff Apr 9, 2021, 3:35 PM

#

Hi everyone, I have a little problem, I bought a Rival 650. I used it one day and I want to charge it. I plugged it into USB over an hour ago but the LED continues to flash red. Is it normal ?

#

Normally it charges faster, right?

echo bluff Apr 9, 2021, 3:52 PM

#

I have tried all the USB input on my computer but the mouse does not charge

red tulip Apr 9, 2021, 3:54 PM

#

So my charging cable for the arctis 1 wireless got ripped out by someone. the usb A male port specifically. Will any other micro B cable work?

cedar grove Apr 9, 2021, 4:39 PM

#

My Rival 600 grips started melting off a week after I got it but I lost the receipt, How can I get replacements? I have a dated picture on Google drive that I took of it as soon as I bought it.

cedar grove Apr 9, 2021, 4:40 PM

#

red tulip So my charging cable for the arctis 1 wireless got ripped out by someone. the us...

yeah probably, provided you still have the old brick or whatever. Make sure it can handle atleast 5V 2A

echo bluff Apr 9, 2021, 4:53 PM

#

prob solved

high field Apr 9, 2021, 4:59 PM

#

Does anyone has the arctis 7x because I have a question well couple actually?

red tulip Apr 9, 2021, 5:03 PM

#

cedar grove yeah probably, provided you still have the old brick or whatever. Make sure it c...

Didn't come with a brick, only the micro B charging cable, I have another one from another product, should be able to use it. For the brick I use the one i charge my phone with

agile minnow Apr 9, 2021, 5:03 PM

#

My arctic pro with gamedac broke at the hinge due to the cheap plastic and poor design used to construct this $300 headset and they are not helping me at all

#

im out of the 1 year warranty on it

#

a ton of other people have had the same issue

#

anyone get this resolved?

high field Apr 9, 2021, 5:06 PM

#

I plug the cords Into my laptop and when I put on my headset I hear static sounds is there a way I can hear sounds without using the charging cable or is it possible for me to turn charging off and I’m using it for my ps5?

rain ermine Apr 9, 2021, 5:30 PM

#

yooo guys, i've finished the RMA process, where is my code to get a replacement?

slate kelp Apr 9, 2021, 5:33 PM

#

Rival 650 wont connect and just blinks orange how would one fix that

#

@hollow trellis

hollow trellis Apr 9, 2021, 5:40 PM

#

you asked 7 minutes ago, not everyone is active at all times

slate kelp Apr 9, 2021, 5:42 PM

#

been pisssing me off for 2 hours now

#

cause it wont work

rain ermine Apr 9, 2021, 5:44 PM

#

oh um btw, how long does it usually take to receive an rma code take? a fully destroyed mouse is a bummer

fiery nova Apr 9, 2021, 5:46 PM

#

slate kelp Rival 650 wont connect and just blinks orange how would one fix that

That means it can't locate the dongle, check the connection

weak geyser Apr 9, 2021, 5:58 PM

#

rain ermine yooo guys, i've finished the RMA process, where is my code to get a replacement?

You should have gotten a message saying that the code will be sent within two business days, at least mine was. Just wait and the code will show up

weak geyser Apr 9, 2021, 5:58 PM

#

rain ermine oh um btw, how long does it usually take to receive an rma code take? a fully de...

Right now they said orders are shipping out about 2 weeks after placement but it might take longer than before a tracking code is generated for the order

slate kelp Apr 9, 2021, 6:01 PM

#

@fiery nova have it plugged into my pc and held connect until it was blinking blue and nothin

#

only way i can use my mouse is with it plugged in as soon as its unplugged back to blinking orange

agile minnow Apr 9, 2021, 6:03 PM

#

was offered 10% off a new piece of shit headset that will break for no reason

#

trash company

#

even worse support

topaz tapir Apr 9, 2021, 6:03 PM

#

no u

slate kelp Apr 9, 2021, 6:04 PM

#

can agree on the support thing

cedar scaffold Apr 9, 2021, 6:36 PM

#

high field Does anyone has the arctis 7x because I have a question well couple actually?

I do mine came with just a USB cord

sullen jungle Apr 9, 2021, 7:28 PM

#

I have the Artic Pro Wireless and theres no audio coming from the right headphone iv looked up fixes but cant find anything. Does anyone know a way to fix this

high field Apr 9, 2021, 7:35 PM

#

cedar scaffold I do mine came with just a USB cord

Ok is there a way to get rid of the static sounds I be hearing?

cedar scaffold Apr 9, 2021, 7:42 PM

#

Your problem is static over your headphones while using them while you are charging? I used to have that issue but I don’t remember how I solved it. Sorry I don’t normally need to charge the head phones while using them because I only use them a couple of hours a day

high field Apr 9, 2021, 7:47 PM

#

cedar scaffold Your problem is static over your headphones while using them while you are charg...

Is there a way I can turn charging off once it’s connected to my laptop?

cedar grove Apr 9, 2021, 7:50 PM

#

high field Is there a way I can turn charging off once it’s connected to my laptop?

use an aux cable and only charge when not wearing

high field Apr 9, 2021, 7:51 PM

#

cedar grove use an aux cable and only charge when not wearing

See I be streaming from my laptop because I use like obs and it’s saying both cables has to be connected

cedar grove Apr 9, 2021, 7:53 PM

#

high field See I be streaming from my laptop because I use like obs and it’s saying both ca...

maybe a cable that carries less power?

high field Apr 9, 2021, 7:56 PM

#

cedar grove maybe a cable that carries less power?

Wym

cedar grove Apr 9, 2021, 7:56 PM

#

high field Wym

like a cable that has lower amps, 5V 1A or 1.5A

high field Apr 9, 2021, 7:57 PM

#

Ok

high field Apr 9, 2021, 7:57 PM

#

cedar grove like a cable that has lower amps, 5V 1A or 1.5A

I’m just using the cables that they gave me

cedar grove Apr 9, 2021, 7:58 PM

#

nvm idk

high field Apr 9, 2021, 7:59 PM

#

Ok

novel fiber Apr 9, 2021, 8:17 PM

#

If ny rival 600 is under warranty can i get the replacement grip for free?

lone crescent Apr 9, 2021, 9:10 PM

#

hello here,
I just recieved my SteelSeries Arctis Pro Wireless and everyone on discord is telling me that my microphone volume is very low, even when they push my own volume to +200%
I'm on windows 10, Lastest steelseries engine, i'm lost please help

cedar scaffold Apr 9, 2021, 9:16 PM

#

high field Is there a way I can turn charging off once it’s connected to my laptop?

Are you referring to the Bluetooth receiver or the charging USB cable?

lone crescent Apr 9, 2021, 9:17 PM

#

i'm using it with the bluetooth receiver

cedar scaffold Apr 9, 2021, 9:18 PM

#

I'm referring to the question @high field asked

lone crescent Apr 9, 2021, 9:18 PM

#

oh

#

i saw that USB headset using Microsoft drivers on widows 10 got the problem

cedar scaffold Apr 9, 2021, 9:20 PM

#

@lone crescent I've found resetting your audio setting within Discord usually sloves that issue, at least with my Arctis 7

#

And I only get that problem when the drivers for Steelseries GG update\

lone crescent Apr 9, 2021, 9:34 PM

#

how do you reset your audio on discord ?

rain ermine Apr 9, 2021, 9:38 PM

#

Yo guys, I put my RMA code into the add promo box but this only made the shipping free? Not the whole thing

#

please @ me if you have a solution

tender rapids Apr 9, 2021, 9:49 PM

#

my left mouse button on the rival 650 is acting up any know a fix?

high field Apr 9, 2021, 10:06 PM

#

cedar scaffold Are you referring to the Bluetooth receiver or the charging USB cable?

Charging usb cable

cedar scaffold Apr 9, 2021, 10:07 PM

#

Audio settings scroll right to the bottom

#

@high field you don’t need to have your headset plugged in all the time, that defeats the purpose of it being a wireless headset

high field Apr 9, 2021, 10:11 PM

#

cedar scaffold <@626950402125856775> you don’t need to have your headset plugged in all the tim...

But how am I able to hear sounds from my pc I be streaming from my laptop using obs or streamlabs but playing on my console

cedar scaffold Apr 9, 2021, 10:13 PM

#

Oh wow, that hurts my head, you want to be able to hear sound from your PC and simultaneously from your laptop both through your headphones?

#

Why can’t you stream and everything from one or y

#

The other?

high field Apr 9, 2021, 10:15 PM

#

Like sound alerts

#

I have overlays

#

All that stuff and I need a laptop for it in order for them to apply

cedar scaffold Apr 9, 2021, 10:16 PM

#

You are beyond the scope of my expertise man, sorry

stone musk Apr 9, 2021, 10:23 PM

#

can anyone help me

#

my mic was working 10 minutes ago but now it isnt working at all even though i can hear everything

stone musk Apr 9, 2021, 10:51 PM

#

i have an arctis 5 btw

cedar scaffold Apr 9, 2021, 10:52 PM

#

Are you using Discord?

stone musk Apr 9, 2021, 10:59 PM

#

wdym

#

yes im using discord

#

like its working when i press it at different angles but isnt working regularly

cedar scaffold Apr 9, 2021, 11:09 PM

#

I would suggest shut down Discord completely, turn off and unplug the headphones, hook it up again then restart discord, if that doesn't work reset your audio settings in discord

stone musk Apr 9, 2021, 11:11 PM

#

yeah its not just discord tjo

#

tho

#

its the mic itself cuz it isnt working in game chat either

cedar scaffold Apr 9, 2021, 11:12 PM

#

Do you have Steelseries GG installed?

stone musk Apr 9, 2021, 11:18 PM

#

is that the steelseries software?

cedar scaffold Apr 9, 2021, 11:19 PM

#

Yes

stone musk Apr 9, 2021, 11:19 PM

#

i have the regular steelseries software but idk if its the same

cedar scaffold Apr 9, 2021, 11:23 PM

#

If you are running the software you have the latest drivers, the only other thing I can suggest is check your windows settings sometimes widows doesn't automatically switch the input and output when you plug your headphones in

stone musk Apr 9, 2021, 11:33 PM

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alright ill try those thanks

cedar scaffold Apr 9, 2021, 11:33 PM

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Hope it works man

sudden socket Apr 10, 2021, 12:28 AM

#

I'm so confused still about why the apex 3 says it has 24 key n key rollover, yet some combinations don't work

stone musk Apr 10, 2021, 1:20 AM

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yeah that aint work

lean idol Apr 10, 2021, 2:37 AM

#

why is my steel series actis 5 headset mic not working on discord?

sullen jungle Apr 10, 2021, 2:56 AM

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I have the Artic Pro Wireless and theres no audio coming from the right headphone iv looked up fixes but cant find anything. Does anyone know a way to fix this

tender rapids Apr 10, 2021, 3:18 AM

#

hey, i’m about to buy the arctis pro wireless but i need some clarification before i do. i have a laptop and i want to play ps4 and talk on discord and i was wondering how easy that whole thing would be set up. would i need to have the transmitter connected to my laptop via usb and to my ps4 at the same time?

#

or do i only need to connect the transmitter to my ps4 then also connect to my laptop? and would this stream both audios simultaneously?

#

connect the headset to laptop via bluetooth *

#

i probably shouldn’t be this confused, but some help would be greatly appreciated

weak geyser Apr 10, 2021, 4:00 AM

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@tender rapids USB to your laptop, optical to the PS4 if you want to be able to switch between the two easily

tender rapids Apr 10, 2021, 4:07 AM

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weak geyser <@456226577798135808> USB to your laptop, optical to the PS4 if you want to be a...

so does that mean i can’t hear both audios simultaneously? i want to use discord on my laptop but also hear audio from my ps4

hidden obsidian Apr 10, 2021, 5:40 AM

#

Hiua

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Hiya*

bleak jetty Apr 10, 2021, 5:41 AM

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you'd connect bluetooth to pc and 2.4g to the base station, which you could switch between ps4 and laptop @tender rapids

hidden obsidian Apr 10, 2021, 5:41 AM

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I'm having some issues with my steelseries arctis pro :-: mind if i get a lil help whenever y'all cna

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can*

bleak jetty Apr 10, 2021, 5:41 AM

#

yeah just post your issue

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don't ask to ask

hidden obsidian Apr 10, 2021, 5:42 AM

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Basically, they don't show up in the playback settings (well the bluetooth ones do but not like the normal way)

#

I've tried disconnecting, unplugging, resetting and whatnot but still nothing

bleak jetty Apr 10, 2021, 5:45 AM

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what do you mean in the playback settings

hidden obsidian Apr 10, 2021, 5:46 AM

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when you go to control panel and go into sound settings

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the first tab is playback, as in your headphone audio

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when using the power button and not the bluetooth, they'll connect to the hub but my cp doesn't recognize the usb connected from the pc to the hub

bleak jetty Apr 10, 2021, 5:47 AM

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so you don't have the arctis pro, you have the arctis pro wireless?

hidden obsidian Apr 10, 2021, 5:47 AM

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oh yeah sorry my bad

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the wireless

bleak jetty Apr 10, 2021, 5:48 AM

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so you say when using the power button

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so when you connect via 2.4g

hidden obsidian Apr 10, 2021, 5:48 AM

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mhm, it doesn't show up

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but when I use bluetooth it does

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no clue why

bleak jetty Apr 10, 2021, 5:49 AM

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show disabled devices

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also do the headphones work when using 2.4g?

hidden obsidian Apr 10, 2021, 5:49 AM

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they worked before with 2.4g and they don't show up in disabled devices

bleak jetty Apr 10, 2021, 5:50 AM

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could be drivers, realtek, firmware

hidden obsidian Apr 10, 2021, 5:51 AM

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Alright, neato what do i do then?

bleak jetty Apr 10, 2021, 5:51 AM

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make sure your firmware is up to date, unintall/reinstall realtek, same with drivers

hidden obsidian Apr 10, 2021, 5:51 AM

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Don't think I can update the drivers if the headphones dont show up :-:

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how do i find realtek?

bleak jetty Apr 10, 2021, 5:51 AM

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device manager

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should be under sound controllers

hidden obsidian Apr 10, 2021, 5:52 AM

#

leme see if i got this right

#

#

you talkin bout this

bleak jetty Apr 10, 2021, 5:53 AM

#

yeah

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well it looks like it's showing up

hidden obsidian Apr 10, 2021, 5:53 AM

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yeah thats the bluetooth

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when i disconnect/turn off bluetooth those 2 arctis pro drivers disappear so i asummed they're bluetooth

bleak jetty Apr 10, 2021, 5:57 AM

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question

#

you said it worked before so you already synced the base station and you tried resetting

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so you tried re-pairing the headphones with the base station?

hidden obsidian Apr 10, 2021, 5:58 AM

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what do you mean by that? yes they've been connected before till a few days ago when they wouldn't connect unless i used bluetooth.

bleak jetty Apr 10, 2021, 5:59 AM

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in steelseries gg/engine

hidden obsidian Apr 10, 2021, 6:00 AM

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oh the software? it says not connected

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wait thats what the software is right?

bleak jetty Apr 10, 2021, 6:07 AM

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yeah

hidden obsidian Apr 10, 2021, 6:08 AM

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so what was your question about the software im sorry

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cause my headphones say they arent connected to the software

plucky parcel Apr 10, 2021, 1:58 PM

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i have an problem with steel series GG -> It has the sound of the office twice

sweet glacier Apr 10, 2021, 2:27 PM

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hi, i have a problem with my apex keyboard led light

#

some of led light not in sync when changing color

#

#

#

idk if u guys can see, but the 'Y' & '3' key having different color shown

naive axle Apr 10, 2021, 3:41 PM

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Hi , i own the steelseries arctic 5s for like 2 months now and today i started hearing like a buzzing noise when im watching a video lor listening to music , they arent damaged or anything like that , they are in a very good condition but idk why it makes that sound and it irritates my ear so much

small swan Apr 10, 2021, 3:51 PM

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when clicking on configuration i need to scroll down to see my configurations. Am i the only one who is getting this?

swift ginkgo Apr 10, 2021, 4:06 PM

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Am I supposed to see my Arctis 3 Bluetooth headset in the engine because I don't see it?

weak geyser Apr 10, 2021, 5:07 PM

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small swan when clicking on configuration i need to scroll down to see my configurations. A...

When you have the configuration drop down open, just keep scrolling down and you'll be able to see all of the options. It's a weird UI bug with GG that some people experience after an update

late steppe Apr 10, 2021, 6:38 PM

#

does anybody have under-desk headphone hanger?

#

and my question is: can it be attached in an angle?

edgy slate Apr 10, 2021, 6:48 PM

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Can i remove my key caps at apex 3?

topaz tapir Apr 10, 2021, 7:26 PM

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is steelseries down

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the website?

astral cloak Apr 10, 2021, 7:29 PM

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no its working for me

lone crescent Apr 10, 2021, 8:48 PM

#

Anyone got the problem of microphone being too low with the Artic pro Wireless ?

#

i just bought mine hoping people would be able to hear me clearly but everyone is saying that my mic is very low

#

After doing some research i found that

#

the audio drivers on Windows 10 aren’t properly compatible with a USB microphone. Thus, the microphone levels are incredibly low. This problem applies to any USB microphone that uses the Windows driver. Mics that use their own drivers are immune to this issue.

#

I found that when looking in my computer that the microphone drivers are from.... microsoft and not steelseries

#

the microsoft drivers installer are version: 10.0.19041.789

#

anyone can confirm that steelseries are using basic microsoft drivers and not their own so i can return this headset to amazon and get a refund ?

hidden obsidian Apr 10, 2021, 8:56 PM

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Yo can i get someone to help me with my arctis pro wirless, they wont connect to my computer

#

I discussed it above but went to bed

#

I have no clue how to fix them

lone crescent Apr 10, 2021, 9:00 PM

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@hidden obsidian you have your base pluged using USB to your computer ?

hidden obsidian Apr 10, 2021, 9:07 PM

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mhm!

hidden obsidian Apr 10, 2021, 9:08 PM

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lone crescent <@!267443932181430272> you have your base pluged using USB to your computer ?

I did connect it to my pc

lone crescent Apr 10, 2021, 9:10 PM

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did you paired your base and headset ?

hidden obsidian Apr 10, 2021, 9:14 PM

#

mhm

#

i even re-paired them multiple times

#

ive tried different usb ports to @lone crescent

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idk what to do :-:

sudden socket Apr 10, 2021, 9:41 PM

#

edgy slate Can i remove my key caps at apex 3?

U should be able to, look it up online

#

Usually using a paperclip does the job

edgy slate Apr 10, 2021, 11:02 PM

#

sudden socket U should be able to, look it up online

thanks

#

I am testing beta too and while i witch configs its being the last config.

native island Apr 10, 2021, 11:52 PM

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How do i get out of this?

fiery nova Apr 10, 2021, 11:56 PM

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native island How do i get out of this?

Not really the right place, but any context?

native island Apr 10, 2021, 11:59 PM

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fiery nova Not really the right place, but any context?

Whoops sorry. But anytime i try and boot up my system to windows it just shows that

weak geyser Apr 11, 2021, 12:02 AM

#

Try #💻-building-a-pc @native island

native island Apr 11, 2021, 12:05 AM

#

weak geyser Try <#502509259699781632> <@!751984069130059827>

Got it thanks

hidden obsidian Apr 11, 2021, 12:34 AM

#

so does anyone know what to do for my issue :-:

mental lava Apr 11, 2021, 12:55 AM

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hello all, I was wondering if anyone knew some decent EQ settings for the SS arctic 9x's for Coldwar? Enemys can hear me with ninja but I cant seem to hear them? any ideas? cheers

tender rapids Apr 11, 2021, 2:14 AM

#

Hello! I really need some assistance. I've been completely unable to change the dpi or update the firmware of my new mouse because steel series engine will not run on my mac's OS. I've tried to open a support ticket directly to steel but they've been unresponsive for over 2 weeks...I've looked online for older versions but I cannot find a legit one without spyware...can someone please help? My mouse is totally useless if I can't change the dpi

hidden obsidian Apr 11, 2021, 2:28 AM

#

Hello :-:

{

fluid tusk Apr 11, 2021, 5:54 AM

#

hi, i have a red and black setup and i want to make my apex pro have a red lighting, but i want it to flow between different shades of red. the basic still color of red is not my taste, so i want a lot of red, but different shades. if you know what i mean

forest cove Apr 11, 2021, 6:57 AM

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Hi, I just wanted to know if that Rival 3 could calibrate sensor like Rival 110 and above?(ping me)

kindred jackal Apr 11, 2021, 8:25 AM

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Hi guys i am thinking to buy a arctis 9 but i have a question for you, when i using at wirelles can i use discord while i am getting quality sound at game?

lost bluff Apr 11, 2021, 8:53 AM

#

31

copper dirge Apr 11, 2021, 10:02 AM

#

i was testing somethings out in the engine and i came across 'play n times'. Is that so 1 click is N?

edgy slate Apr 11, 2021, 10:06 AM

#

lost bluff 31

Hey mods can you ban this ucking funny guy?

kindred marsh Apr 11, 2021, 10:06 AM

#

Can anyone explain why my clips ain't saving into the GG engine?

#

It does say its recording, and i do hear the audio feedback sound upon pressing the shortkeys

#

It just doesnt save any clips anywhere after 1 minit

edgy slate Apr 11, 2021, 10:07 AM

#

kindred marsh Can anyone explain why my clips ain't saving into the GG engine?

There have to be a folder which tour clips in it

kindred marsh Apr 11, 2021, 10:07 AM

#

It's not in the folder I've set my "saved clips" to

#

#

The capturing valorant part, just goes back to normal and it doesnt show anything else from what you can see in the screenshot

edgy slate Apr 11, 2021, 10:08 AM

#

Oh i skipped that part and started

kindred marsh Apr 11, 2021, 10:08 AM

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I can't skip it, its hard stuck on there

edgy slate Apr 11, 2021, 10:08 AM

#

My clips which ones at csgo are in my folder

kindred marsh Apr 11, 2021, 10:08 AM

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Yeah but that's why im having issues, it says it is recording, although its probally not cuz there's no clips saved

edgy slate Apr 11, 2021, 10:09 AM

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Try it with a different game maybe

kindred marsh Apr 11, 2021, 10:09 AM

#

Ive seen people use it for valorant though, so it's not like valorant isnt supported

edgy slate Apr 11, 2021, 10:10 AM

#

Maybe your shortcut can be broken too

final coral Apr 11, 2021, 10:17 AM

#

hey i need help, i have a steelseries rival 650 wireless and it keeps disconnecting nad lags when i move the mouse. i almost cant use it wireless i have to use the charger to use it, and now it blinks in red. can someone help?

open swift Apr 11, 2021, 10:21 AM

#

Hi im wondering about is there an Eta when Arctis Pro Wireless will be in stock on steelseries website/3rd party websites. I ordered an Arctis Pro Wireless and in stock date is on 5th may

kindred marsh Apr 11, 2021, 10:37 AM

#

Its not the shortcuts Jotaro

#

nothing seems to work or fix it

#

😒

edgy slate Apr 11, 2021, 10:38 AM

#

kindred marsh nothing seems to work or fix it

Oh

#

I cannot say anything else than

kindred marsh Apr 11, 2021, 10:42 AM

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Yeah there's nothing to find about it either :/

lost bluff Apr 11, 2021, 10:55 AM

#

Hi guys i am thinking to buy a arctis 9 but i have a question for you, when i using at wirelles can i use discord while i am getting quality sound at game?

#

🥺🥺

edgy slate Apr 11, 2021, 11:15 AM

#

lost bluff Hi guys i am thinking to buy a arctis 9 but i have a question for you, when i us...

Knk bu nasıl bir soru tabiki

inner jacinth Apr 11, 2021, 12:22 PM

#

i have a question its about the omnipoint switch and red switch

#

does the omni switch has the same touch as the red ones? like red one goes down smoothly, is the white one the same or does it have a click to it just like the brown switches?

fiery nova Apr 11, 2021, 12:26 PM

#

inner jacinth does the omni switch has the same touch as the red ones? like red one goes down ...

Omnipoints are basically reds, but with variable actuation. So linear, not clicky or tactile.

inner jacinth Apr 11, 2021, 12:35 PM

#

pogU pogU pogU pogU pogU

thick stone Apr 11, 2021, 1:51 PM

#

I placed a order over a month ago for the 7p does anyone know when it’s going to ship

#

Says preparing for shipment for weeks now ..?

signal shuttle Apr 11, 2021, 2:10 PM

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That sounds like it’s warehouse related, since there have been issues there

#

@thick stone For that I believe that you are still able to email robert@steelseries.com in regards to the order issues

thick stone Apr 11, 2021, 2:11 PM

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Thank you soo much

tacit socket Apr 11, 2021, 2:39 PM

#

Hello all, I was affected by the warehouse issues when I ordered my 7P. Now that I have them there’s an issue just 8 days later. The dongle has stopped working. I’ve done everything possible to try to get it to work/re-pair with the headset.

#

Has anyone else’s dongle died suddenly?

astral cloak Apr 11, 2021, 2:46 PM

#

why my arrow keys feel more stiff then my letter keys on apex 7 brown

tender rapids Apr 11, 2021, 3:19 PM

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Can no one point me in a direction for a steel series engine that works on this older version of IOS? ☹ I just bought 2 mice, a headset and a keyboard from steel series and I'm unable to do update or use them other than default without it...

#

It has to exist because well, steel series engine existed when this OS was new...

astral cloak Apr 11, 2021, 4:40 PM

#

in the apex 7 kyb, are the bottom symbols of these typers of buttons,

#

supposed to light up?

#

cuz the question mark on my one look alittle dim

fiery nova Apr 11, 2021, 4:41 PM

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They're just further from the led

astral cloak Apr 11, 2021, 4:42 PM

#

o kk

#

cuz i was scared the leds werent working

weak geyser Apr 11, 2021, 4:45 PM

#

The LEDs are positioned at the top of the keys so for the function keys and special character keys the symbols near the bottom will appear a bit dimmer

simple acorn Apr 11, 2021, 5:43 PM

#

good support over email wrote over a week ago and they havent got back to me nice

tender rapids Apr 11, 2021, 6:42 PM

#

simple acorn good support over email wrote over a week ago and they havent got back to me nic...

Same :( I just need a link to a previous version of their own software

open swift Apr 11, 2021, 7:35 PM

#

Hey im trying the new steelseries gg capture and i get this how to fix this?

tiny rain Apr 11, 2021, 7:48 PM

#

is anyone having problems connecting their mic to in-game voip like squad/arma?

weak geyser Apr 11, 2021, 8:26 PM

#

open swift Hey im trying the new steelseries gg capture and i get this how to fix this?

I assume you're trying to capture Minecraft right? Switch the capture type from game (or auto) to screen and that should help

wary storm Apr 11, 2021, 8:28 PM

#

Hey! I just got a pair of SteelSeries Arctis 1 Xbox One Edition, and i CAN hear game audio, but i CANT hear game chat audio... Can someone help? Also, the Xbox doesn't pick up any noise from the Microphone

open swift Apr 11, 2021, 8:35 PM

#

weak geyser I assume you're trying to capture Minecraft right? Switch the capture type from ...

alr thanks it worked

worldly mason Apr 11, 2021, 9:17 PM

#

Hey guys, thought this might be a good place to start, has anyone had issues with their artis pro wireless headset and the scroll wheel double clicking? When navigating through the different settings on the transmitter using the scroll wheel on the headset im all of a sudden having issues where clicking the wheel in once seems to temperamental and double clicking... any help would be appreciated! Cheers!

blissful pine Apr 11, 2021, 9:36 PM

#

Hi, I've been trying to get SteelSeries Engine 3 to detect my SteelSeries built-in keyboard within msi laptop, but could not get it to be detected for the life of me. keyboard works just fine, it just can't seem to get detected by SSE 3.

For clarification, the laptop is an msi gl63 8rd-210us and the built-in keyboard (from what I was able to find and from what I could tell) is nameless; however, it is built by SteelSeries based on the sticker the laptop has, along with the other stickers. Any help is greatly appreciated.

Also, I already tried a) uninstalling the driver then restarting, b) attempting to update the driver then restarting, and c) uninstalling and reinstalling SSE 3 then restarting.

Again, any help is appreciated.

hoary flicker Apr 12, 2021, 3:22 AM

#

My Arctic 7 headset is so cool but I will need assistance to fix somethings, such as everytime I am in discord VC or Teamspeak I cannot hear any other application and I dont know how to fix that... Can I get help?

dawn pagoda Apr 12, 2021, 3:39 AM

#

my artic 7 just dosent want to work im so close to just smashing it and never buy another steel series product

forest cove Apr 12, 2021, 4:08 AM

#

blissful pine Hi, I've been trying to get SteelSeries Engine 3 to detect my SteelSeries built-...

have you tried uninstalling steelseries keyboard software/driver from device manager then rebooting it back?

hoary flicker Apr 12, 2021, 4:50 AM

#

... no one know?

ripe nexus Apr 12, 2021, 6:04 AM

#

Does steelseries sell their charger cables for the Arctis 7?

fervent scarab Apr 12, 2021, 6:38 AM

#

Before i tried to increase the bass on my arctis 5's and nothing would work but today when i woke up its almost ear rapey and changing bass settings in steelseries engine or system settings doesnt change a thing

alpine phoenix Apr 12, 2021, 7:37 AM

#

Help

#

pulsar furnace Apr 12, 2021, 8:26 AM

#

guys, can someone help me? i have RIval 650 wireless, last night it starts flashing orange with wireless mode. it works only with usb cable now. whats wrong?

alpine phoenix Apr 12, 2021, 9:13 AM

#

i have this same but with aerox 3

lavish ginkgo Apr 12, 2021, 9:54 AM

#

Hi, I bought a Steelseries Arctis Pro Wireless few months ago. And it was working very well... Until the audio just keeps dropping. I installed Engine 3 and did a software update thinking it would solve the problem but after sometimes the problem came back.

When the problem occurs the headset gradually lower the sound to 0 then randomly the sound comes back...

Any ideas on how to solve this?

alpine phoenix Apr 12, 2021, 3:14 PM

#

alpine phoenix

hellllpppppp

alpine phoenix Apr 12, 2021, 3:15 PM

#

alpine phoenix

heelp

cedar scaffold Apr 12, 2021, 3:34 PM

#

Sorry I know nothing about wireless mice

dawn pagoda Apr 12, 2021, 3:42 PM

#

cedar scaffold Sorry I know nothing about wireless mice

Its wired lmaoo

cedar scaffold Apr 12, 2021, 3:43 PM

#

Then why does it say Aerox 3 Wireless?

fiery nova Apr 12, 2021, 3:47 PM

#

dawn pagoda Its wired lmaoo

Yeah no it's not

grim oxide Apr 12, 2021, 3:54 PM

#

Hi, does anyone elses DAC do this after steel series GG is capturing a game?

blissful pine Apr 12, 2021, 5:09 PM

#

forest cove have you tried uninstalling steelseries keyboard software/driver from device man...

Sorry for the late reply, but I'm not quite sure if I've tried that yet. I'll give it a try in a bit and post the results here.

simple acorn Apr 12, 2021, 5:54 PM

#

grim oxide Hi, does anyone elses DAC do this after steel series GG is capturing a game?

unplug all the cables in the dac and plug them in

oak badger Apr 12, 2021, 6:14 PM

#

Is there any other way then email to get ahold of customer support I have a serious issues and no one cares to help

lavish ginkgo Apr 12, 2021, 6:15 PM

#

lavish ginkgo Hi, I bought a Steelseries Arctis Pro Wireless few months ago. And it was workin...

Help?

exotic maple Apr 12, 2021, 6:46 PM

#

so i set up my arctis pro wireless today but for some reason they are just constantly playing white noise idk whats wrong or how to fix it

fiery nova Apr 12, 2021, 6:51 PM

#

exotic maple so i set up my arctis pro wireless today but for some reason they are just const...

Oh lmao hey

exotic maple Apr 12, 2021, 6:52 PM

#

fiery nova Oh lmao hey

hi lol

fiery nova Apr 12, 2021, 6:52 PM

#

Are you using a usb hub? That was the issue for me

exotic maple Apr 12, 2021, 6:52 PM

#

fiery nova Are you using a usb hub? That was the issue for me

nah just in the front of my computer

#

ill try the back ports

#

nah it does it even when the like dac is unplugged and switching it to the back port didnt change anything

fiery nova Apr 12, 2021, 6:56 PM

#

exotic maple nah it does it even when the like dac is unplugged and switching it to the back ...

Does it still happen when using wired? Otherwise would be wireless distortion

exotic maple Apr 12, 2021, 6:57 PM

#

fiery nova Does it still happen when using wired? Otherwise would be wireless distortion

i havent tried them wired do u mean with a aux cable?

fiery nova Apr 12, 2021, 6:58 PM

#

exotic maple i havent tried them wired do u mean with a aux cable?

Yep

exotic maple Apr 12, 2021, 7:01 PM

#

fiery nova Yep

i tried plugging in the cable called mobile audio cable and just plugging that into the head set stopped it

simple acorn Apr 12, 2021, 7:02 PM

#

im getting tired of the customer support they havent awnserd me for like 6 days and im sitting with a broken headset for 200 dollars if im ever going to buy steelseries again its from a store not online and yes i know that steelseries wont see this but atlest they can awnser me after 2 mails

exotic maple Apr 12, 2021, 7:09 PM

#

fiery nova Yep

still having white noise with a aux

fiery nova Apr 12, 2021, 7:09 PM

#

exotic maple still having white noise with a aux

Best idea might be to RMA then

exotic maple Apr 12, 2021, 7:10 PM

#

exotic maple still having white noise with a aux

exotic maple Apr 12, 2021, 7:10 PM

#

fiery nova Best idea might be to RMA then

RMA?

fiery nova Apr 12, 2021, 7:10 PM

#

Return merchandise authorisation

exotic maple Apr 12, 2021, 7:10 PM

#

Ah ok

ember valley Apr 12, 2021, 7:58 PM

#

has anyone received any kind of updates for when their orders are shipping? Mine's been preparing for a month now and CS doesn't respond

exotic maple Apr 12, 2021, 8:09 PM

#

ember valley has anyone received any kind of updates for when their orders are shipping? Mine...

check if u have any tickets on the website

ember valley Apr 12, 2021, 8:10 PM

#

I do, been waiting for a response for a while now 😦 @exotic maple

exotic maple Apr 12, 2021, 8:11 PM

#

oh for me i had that for a bit but they made a ticket contacting me saying they needed further verification

ember valley Apr 12, 2021, 8:14 PM

#

I've just been told that they're having issues, I can't even refund the order and buy it from amazon or something :/

hoary flicker Apr 12, 2021, 10:07 PM

#

Im going to repeat this because no one apparently saw it

#

My Arctic 7 headset is so cool but I will need assistance to fix somethings, such as everytime I am in discord VC or Teamspeak I cannot hear any other application and I dont know how to fix that... Can I get help?

fiery nova Apr 12, 2021, 10:09 PM

#

hoary flicker Im going to repeat this because no one apparently saw it

Check game chat slider and windows output