archive-user-support

[potent tree]

ok

if it doesnt work then u just got a faulty model idk

[jovial quail]

i can change the actuation

[potent tree]

ok thats good then

[jovial quail]

its just annoying as heck

[potent tree]

yea ik what its like

[jovial quail]

😩

just few months and its having problem rn

[potent tree]

i had some really bad keyboard before my apex 7 and one of the keys just stopped working

[jovial quail]

its kinda like blue-switches

i mean that 0 key

[potent tree]

not really

it doesnt sound like them

i have blues rn and they dont sound like that lol

[jovial quail]

not the sound

but the feeling when u press on it

[potent tree]

oh

like a bump?

[jovial quail]

yes

[potent tree]

there will be something in the switch

i would say have a look

but that would probs break it

unless u took it all apart

[jovial quail]

but

if i accidentally breaks it when checking the keyboard

my RMA will be gone

[potent tree]

true

[jovial quail]

thats the biggest problem since im not good at this

[potent tree]

lol

u could look up how to do it

but then u could still damage it

idk

[livid cloud]

or if its in warranty you could just try replace it

[potent tree]

yea u could do that

[livid cloud]

then fixing it yourself is plan B

[potent tree]

yes

[jovial quail]

alright

thx for helping me guys

[potent tree]

its ok

[tacit pecan]

Anyone? #archive-user-support message Video just below the message with what happens.

[potent tree]

i have no idea thats never happened to me before

[tacit pecan]

It's extremely annoying.

[tender rapids]

when i am pressing alt+s to save a clip nothing is happining help me pls

@everyone

[inland crow]

ooh firmware update for arctis pro wireless. can anyone confirm if it works on xbox series x/s yet?

[shadow barn]

I bought a SteelSeries Rival 600 Mouse, but the Mouse Doesn't Move Mouse Restarted But The Mouse Doesn't Move

I bought a SteelSeries Rival 600 Mouse, but the Mouse Doesn't Move Mouse Restarted But The Mouse Doesn't Move

@tulip totem

[signal shuttle]

Don’t try to @ the whole server @shadow barn

It probably just needs a firmware update in the engine

[jovial quail]

im afraid that if i do this, i'll probably break my keyboard

[signal shuttle]

Why would you do that?

[jovial quail]

^

[signal shuttle]

Ahh

[jovial quail]

and i lost my receipt

they're not gonna let me pass the RMA

[signal shuttle]

Did you buy it instore or online

[jovial quail]

instore

[signal shuttle]

Do you know what store you bought it at, what day and stuff

[jovial quail]

yes

[signal shuttle]

Because you could always just go ask for the receipt to be reprinted from them

[jovial quail]

but i forgot the exact date

i can only remember that i bought it in December

[signal shuttle]

If you bought it with a card that you can view the account on your phone then it would tell you the date of transaction

[jovial quail]

sadly i bought with cash

[hollow rune]

My mouse is under warranty, but the service center denied to help me... There is no support for steel series in India

[dense condor]

The Master#0391 has been warned

Reason: Posted a link

[quiet lily]

@tacit pecan i dm'ed you a link that might work. check that out. sounds like they have the same problem as you

[tacit pecan]

Thank you. I might have come across something similar to that but it doesn't describe my issue alas. If you check my video you see it goes down to zero, then back up to like 70.

[tender rapids]

hey, did anyone else have the problem that after installing an update ur headset doesnt connect to ur transmitter anymore? and yes i've gone through the pairing option it just says that "pairing failed" i've tried mutliple times now

would appreciate any solutions :)

[woven flame]

@tender rapids same problem ,after last firmware installed

paired failed ,seems the problem is that headset did not upgrade the upgrade happened only to the dac and now they dont communicate

i;ve create ticket on support and waiting for reply

[tender rapids]

ye i just installed it and all of a sudden it stopped, i saw it might take 3 days to get a reply so id appreciate it if you could keep me updated

[woven flame]

yeap they will delay a bit to answer us cause of covid and i guess lot of users have the same problem.

if anyone know a way to go back to previous firmware let us know......

[tender rapids]

i hate things like this, cant really do anything about it

it should be a thing that you can always de-install something with a click or something

[woven flame]

yeap now the dac is useless and imagine if you are out of warranty

[tender rapids]

well i hope this shit fixes itself soon

[woven flame]

quickes solution will be a rollback firmware

[tulip totem]

what firmware does it say is installed?

[woven flame]

@tender rapids when you press for 6sec the volume wheel on the headset do you hear any sound? (i hear mothing)

[tender rapids]

i dont hear anything either

im using it wired rn, only thing is the mic is not working

[tulip totem]

did you have "beeps" turned off before the firmware update? if you turned off the headset beeps then it won't make any sounds when entering pairing mode

[tender rapids]

and sound quality is rather weird

no beeps are on

[tulip totem]

did your volume wheel click work before?

[tender rapids]

yes when i press it you feel the click

it doesnt give a sound tho

[woven flame]

same

[tender rapids]

oh f

it somehow paired now

i just retried now and it worked

[woven flame]

what you did?

[tender rapids]

i turned on the headset and clicked the bluetooth button for 6 secs and while it was pairing i just held down the volume button

when u press it it should be feeling the click and then just hold it down

i probably held it down way longer than 6 secs

[woven flame]

i'll try when i go home,thanks.

[tender rapids]

sure hmu if it doesnt

ill try to remember what i did exactly

[mossy scaffold]

how many cost a steel series apex pro tkl

in usd

[woven flame]

@tulip totem TX MCU : 1.17.0.0 TX : 1.13.0.0

RX are both 0.0.0 since it cannot communicate

@tender rapids no work for me ,bluetouth does nothing

[tulip totem]

Just to be 100% sure, the headset is turned on (white led blinking) then the volume wheel on the headset is being held in for 6+ seconds, and nothing is happening? the LED doesn't blink faster or anything?

[woven flame]

nop nothing change if i press 6 20 or 60 seconds led blink the same as power on

[round hollow]

Disabling audio enhancements in windows fixed the issue

[tender rapids]

Turn on the headset, press bluetooth for 6 secs, start pairing on the transmitter and press the volume button for a long time

Or after it failed press the volume button

Dont know what worked for me 100%

[woven flame]

i've tryed them on 3pcs none of them had audio enchacements enabled

@niki did you blue led turned on when you tryed the bluetouth option?

[tender rapids]

Ye

[woven flame]

mine doesnt and in the past i remember was turning blue but after this update no.

[tulip totem]

that's weird since the update was only for the transmitter? it didn't change anything on the headset

[woven flame]

how can i rollback the update?

[tulip totem]

can't

[woven flame]

nice

[tulip totem]

does just normally pressing the volume wheel in make a beep?

[woven flame]

make a deep like press a mouse key nothing more

[tulip totem]

no beep in the headset?

[woven flame]

no deep

[tulip totem]

did you ever use that button before the update? do you know if it worked before? usually clicking in the volume wheel would bring chatmix up on the transmitter screen so you could change it on the fly

[woven flame]

to be honest i dont remember i ever use it

[tulip totem]

i'm wondering if that button was ever working in the first place, so if it's broken then re-pairing can't be started....

[woven flame]

last updates i dont remember asked me to repair the headset

thats a posibility

[tender rapids]

For me the update for APW was also stuck on 50%. What i did was quit the update. Also stopping all tasks. And Set both SteelseriesEngine3.exe and SteelseriesEngine3Client.exe in the folder to run as administrator. Restart my pc. And rub steelseries engine again. And then he updated it again and also the headset. Give it a try.

[cursive wadi]

how the hell am i supposed to know my exact battery % on my aarctis 9

[rancid nacelle]

Hi all!! I just got an Arctis Pro Wireless headset to upgrade from the 7X, but I’m finding the sound quality way different and not in a great way. The sound (in PUBG) is kind of tinny instead of full. All shots sound very distant and it’s now hard to figure out where footsteps are coming from. Any ideas?

[cursive wadi]

Try out diffrent EQ settings

[old jackal]

My Headset question for the AMA Stream is this... there's a lot of debate over the Arctis 7X vs Arctis 9X in which has better Audio?

Which is better in your opinion?

Some people claim Windows Sonic doesn't have the best connection or robust interference compatibility.

7X has the advantage of working with multiple systems even Playstation and Switch.

I wish there was one headset to RULE THE ALL!

Would a headset that supports 2.5ghz connection & Bluetooth come in the future?

[tulip totem]

i would ask the stream questions in the stream chat

[fervent pagoda]

Hey I have the arctis pro wireless. Is there any way to use it with cable that the mic quality is better? The wireless connection makes the microphone much worse then I hear myself with sidetone

[rancid nacelle]

@cursive wadi I’ve changed them a lot but haven’t noticed a difference really.

[twilit grail]

Hi I have an Apex Pro keyboard and using GG. I am trying to find out if there is a way to disable the caps lock button when in certain games. any ideas?

[tulip totem]

I believe engine supports the feature of changing profiles when it detects a game is launched, so I think you can create a profile with caps lock disabled

[tender rapids]

ehm my arctis 5's right earcup is REALLY quiet does anyone know why or what i can do to fix it ?

[vague maple]

My Pro Wireless headset wont pair after the firmware update. Nice update

[vagrant viper]

my rival 310 scroll wheel sometimes registers when a full scroll hasn't happened

[vital lava]

My arctis 7 wont play audio through the 'Game' setting. YouTube won't even load when I have the 'Game' setting set. If I switch my 'Chat' audio setting on windows then youtube loads and everything works fine. Why?

I just had to restart my PC lol

[high field]

Is it possible if I can contact someone about an order I placed it’s supposed to be delivered to me yesterday but it’s steady saying preparing for shipment (still). I’ve placed a ticket and no one responded back yet

[twilit grail]

right but I can not figure out how to disable the caps lock button. The menu you get when you click on a key i gg keyboard settings is very confusing

[tulip totem]

just gotta use the dropdown and select "Deactivate"

[twilit grail]

hmm I look again, I didnt have that option in GG

[tender rapids]

What i found is at the Arctic Pro Wireless, there is NO surround option anymore when select PS5. It is there for PS4 and PC. But not for the PS5. You can only activate it by holding the little button a few sec. Because when i turn 3D sound from sony off, it would be nice to can use the Surround sound from the DAC. Is this because over the USB connection there is maybe no 5.1 sound? That would be mean that the whole PS5 selection source is only 2.0 right?
And then is this update one big joke in my opinion. (I also have still my optical used from my TV, so that i always can use it by turning the source back to PS4 instead of PS5)

[twilit grail]

I dont seem to have that option, are you using GG or the old software?

[tulip totem]

what options do you get when you click the dropdown at the top where it says "Keyboard Buttons"?

[twilit grail]

which tab are you in? I am in Key Bindings

ok I have to be in Meta Binding

[tulip totem]

meta bindings is the key layer you get when you hold down the SS key. any changes in there won't change the normal key binds

[twilit grail]

I am totally confused where you are getting that menu

@tulip totem nvm I found it thx

[tiny garnet]

Is there anything i should know about the arctis 3? Because i just recieved it but idk how it all works.

[tulip totem]

the arctis 3 is just an analog headset, no different than a pair of earbuds (just a lot nicer) so you just gotta plug in the 3.5mm and go

[tame canyon]

that doesnt seem good

[tiny garnet]

Ah great, so theres nothing to worry about? Since i play on a PS5 right now, i dont know how it works since its a pc headset,

[tiny garnet]

Rip

[tulip totem]

yeah it should work the same on a PS5, just plug it into the controller, nothing fancy

[tiny garnet]

Oki ty

Oh, and is there a difference between the keyboards? From apex 3 to.. 7? Idk how far it goes

[tulip totem]

apex 3 is membrane
apex 5 is hybrid membrane/mechanical
apex 7 is fully mechanical (like many other traditional "gaming" keyboards)
apex pro uses magnetic mechanical switches

[tame canyon]

sucessful 😄

[tulip totem]

did you just try the firmware update again and it worked?

[tame canyon]

yes

[tiny garnet]

Whats the difference between the switches?

(Sorry for being a pc Noob btw

[tulip totem]

apex 3 uses a rubber dome/membrane switch, so it's soft and quiet but doesn't have full key rollover (aka you can't press certain keys together)

apex 5 is similar and has the same key rollover problems, but the hybrid switch in the apex 5 feels more clicky

apex 7 has the option to pick from red/blue/brown switches. red is linear (no click), blue is clicky, and brown is tactile (you can feel the click but doesn't make a click sound)

apex pro switches feel like reds

[tiny garnet]

Ok, so there is not much of a difference between apex 3 and 5 rlly? Apart from the feel? Or.. abd is there any way you can make a keyboard silent without switching the switches because mine are blues rn

And they kinda bother me while streaming, because i think there arent any louder switches in the world

[tulip totem]

you can try a muffler kit. it won't get rid of the "click" of the switch but it will get rid of the noise from the key bottoming out on the switch

SS has one on their site but I'm sure you can find it elsewhere on Amazon or such https://steelseries.com/gaming-accessories/mechanical-keyboard-muffler-kit

[tiny garnet]

Ah okay ty, and the difference between the headset? Like the sound and mic? (I am so so sorry for all these questions.. i will stop with bothering you now 😔)

[tulip totem]

with the exception of the arctis pro/pro wireless, all the headsets use the same speaker drivers

and all headsets use the same mic

as you go up in price you're generally paying for more features or more compatibility with certain systems

[cursive wadi]

arctis 1 has diffrent mic

[tulip totem]

it's the same microphone internally,only difference is it's detachable

[tiny garnet]

Ah ok, it does work while th mic in still inside right? (Arctis 3)

Like you can pull it out?

[tulip totem]

I would pull it out when you want to use it, otherwise it'll pick up a lot of noise from your enviroment

[tiny garnet]

Ah ok, i will stop bothering you now. Have a great day and ty for helping 👍

[high field]

Is there a way I can contact support besides submitting a ticket?

About an order I placed

[rustic valley]

https://support.steelseries.com/hc/en-us

Look at the bottom right and there's a chat box.

Click order help.

[sick dome]

Is there a way that I can talk to steelseries support without sending a ticket I went through the process of the chat but the bot is just making me send another ticket through

Because I ordered the arctis 7p’s about 9 days ago and it hasn’t been shipped. Also my ticket hasn’t been reviewed and it’s been 5 days. So I’m just wondering when I’ll be getting my headset 😅

[weak geyser]

You'll get it whenever they get around to shipping it. Shipping for virtually everything is being delayed to get the COVID vaccines out to more people faster, so it's going to take extra time to ship everything else. If you've received an order number and invoice then you will get the headset, it just might not be for awhile. There's nothing SteelSeries can do about that.

[rocky canyon]

artics pro wireless updated and now i have no sound

[crisp hemlock]

So the PS5 source mode for the arctis pro wireless update that came out yesterday is broken. Chat mix is no longer usable.

[austere venture]

Can anyone offer advise on how to get better customer service? Currently getting a response every two days from steel series and i am currently without any form of sound for my pc which i need urgently

[rocky canyon]

honestly found SS customer service one of the best, the just a little over worked, so just keep patient.

just logged in why tf is this my username ?

[warm delta]

Randomly generated name?

[austere venture]

It says campslender. Their customer service seems very unhelpful and I’m getting a response every 3 days at midnight my time.

I understand covid and stuff, but, this is ridiculous.

[sick dome]

@weak geyser thanks for that! I just needed to know what to expect haha!

[austere venture]

Anyone had an issue with the Arctic 7 headset that it doesn’t charge?

[rocky canyon]

been doing this for like 10 mins

help

[tender rapids]

#archive-user-support message

[tender rapids]

What i found is at the Arctic Pro Wireless, there is NO surround option anymore when select PS5. It is there for PS4 and PC. But not for the PS5. You can only activate it by holding the little button a few sec. Because when i turn 3D sound from sony off, it would be nice to can use the Surround sound from the DAC. Is this because over the USB connection there is maybe no 5.1 sound? That would be mean that the whole PS5 selection source is only 2.0 right?
And then is this update one big joke in my opinion. (I also have still my optical used from my TV, so that i always can use it by turning the source back to PS4 instead of PS5)

[rocky canyon]

thanks ill give it a try

[crisp hemlock]

I have no issues with surround. It’s on for me. I see the symbol on the base station

[tender rapids]

Do you have the surround option in your menu?

[opaque burrow]

I heard a snap on my arctis 3 bluetooth when i took it off (as normal, no real force) now my right earcup seems to be loose. Looking at the two earcups there is no difference as far as i can tell, and the audio is the same. Is it worth trying to get it repaired, sumbit a ticket to support, or do i just have to buy a new pair of headphones?

[crisp hemlock]

The option is gone but the icon is active on the base station still

[rocky canyon]

so that didnt work

can some one confirm what versions i am supposed to be running?

my desk says TX-MCU: 1.17, TX 1.13, RX-MCU 1.10, RX: 1.12

[tender rapids]

Hmm thats f*cked. You can also try this. I found this on google.

[tender rapids]

That should be the right version.

[rocky canyon]

ok. so im running the right version, but have no sound and it wants me to update. perfect

[crisp hemlock]

Did this work for you?

[tulip totem]

trying to follow the conversation in here, but if you have access to an optical audio input, you should use PS4 mode. PS5 mode assumes you're not using optical (since the PS5 doesn't have an optical) so chatmix is turned off, and I think so is surround sound since that also requires optical (assumption is that you're using tempest 3D on PS5)

[crisp hemlock]

That really sucks that both Sony and Microsoft killed off the optical port for next gen consoles. I really wasted money on high end gaming headsets for nothing cuz of that

Can’t get the full functionality from my investment 😔

[tulip totem]

I think you can still dig that audio out if you have an AV system or even a TV that has an optical port, but yeah it's annoying. i wish sony at least let third parties access chatmix directly, since the feature exists for their own sony pulse headsets but not third parties

and xbox lets headsets do it, since the 7X has chatmix on xbox

[rocky canyon]

Time to contact support I guess.

[austere venture]

Good luck!

[bitter crane]

i need help guys

can i use any 3.5mm mic as a replacement for my arctis 1?

i accidentally spilled water on it and now it only picks up static

@here

[rocky canyon]

Lol

That's sad

[bitter crane]

indeed

at least its only the mic

help

[bitter crane]

@here

[modest cliff]

Hello I was looking for some direction I’m new here.

[woven flame]

@trim pond nop it did not worked (for some reason i cannot send you PM)

[rustic atlas]

I have the same problem, did you fix it? Mine is bricked now 😦

Even worse I fear. My headset wont pair to my base

[tender rapids]

I have a steelseries rival 600. Whenever I scroll the mouse wheel down (with slight pressure) it makes a squeeky/scraping noise.

Similar to the xbox 1 controller triggers after they have been used for a while (if any of you have had that happen before)

not sure if I should put some oil on it or just contact steelseries support

any help/advice would be appreciated.

[bitter crane]

please

replacement mics are out of stock

i need help

[bitter crane]

can i use any boom mic like an hyperx one or do i need the exact same mic

[boreal thorn]

Will steelseries ever add new rgb presets?

or any videos on cool presets

[narrow ridge]

am i able to plug my arctis pro wireless base station into my PC via mini USB, as well as into a USB power supply for dc in? (so i can charge while my pc is off)

[rustic atlas]

Yes you can

[jovial quail]

is it possible to repair or RMA only with the warranty certificate

cuz i lost the receipt

[austere venture]

Anyone using Arctis 7 headset? Does yours charge?

[dapper sand]

Can anyone tell me how to pair my Arctis Pro Wireless after the firmware update?

[bitter crane]

can i use any aux boom mic as a replacement for the arctis 1

for example

the hyperx cloud 2 boom mic

[tender rapids]

I have a problem with my steelseries rival 3

When i am clicking the mouse left button

I hear an annoying sound

[bitter crane]

is it like this

[tender rapids]

No

Like this

[tender rapids]

Bruh

[tender rapids]

And i am so annoyed with this problem

[bitter crane]

sorry

[tender rapids]

And mouse is working well it's not double clicking or any other problems there

[bitter crane]

i dont use steelseries mice

i only have an arctis 1

[tender rapids]

Ok

[bitter crane]

i got 3 days ago

and the mic is already broken

jeez

[tender rapids]

Bruh

Moment

[flat spruce]

anyone in here having issues with acrtis 7?

arctis

[tender rapids]

Anyone using steelseries mice? Because i have a problem with this.

[flat spruce]

if anyone in here has an arctis 7 and knows how to fix this problem - the SSE says reconnect headset but it wont let me pair the headset this only started happening today

[tender rapids]

You ever have been tried remove and reinstall steelseries engine or gg software?

[flat spruce]

yh ive done it 3 times today

ive looked online and the only fix online is repair the headset to the sensor but thats not working

[tender rapids]

But you missed a support maybe

[flat spruce]

wdym

[tender rapids]

Before you remove the steelseries engine or gg you should try the remove your headset from software product list and disconnect the headset after turn it off

And reinstall the steelseries gg

[flat spruce]

its already disconnected thats the issue

[tender rapids]

After reconnect your headset in to your pc

And turn it on and try pair it again

And if your headset is already paired

The problem has solved

[flat spruce]

the issue im having is that the headset wont connect to my pc and the re-pairing solution wont work

[tender rapids]

But

İf your headset is not pairing

[austere venture]

Ah my Arctis 7 doesn’t charge

[tender rapids]

Try this solution

I sent to your pm

[austere venture]

unfortunately only works for 2 seconds then stops charging again, hopefully the support team will finally respond to me tonight

[finite oyster]

Arctis 7 headphones are the worst headphones I've ever used
Their firmware is so bad
My ''Game'' sound isn't working now again

[austere venture]

my game sound was perfect, just the lack of charging is an issue lol

[tender rapids]

Guys

I meed help for steelseries rival 3

When i clicked the mouse, i hear a annoying sound (only left click)

And my mouse is working very well but

This sound is annoying me

How can i fix it?

[quiet lily]

anyone having an issue with arctis 9 keep shutting itself off again immediately after you turn it on? (on a full charge and sleep timer set to never)

[rustic atlas]

Can you send the solution to me?

[tender rapids]

Ok

[modest cliff]

Any admins around please?

[rustic valley]

Why do you want an admin?

[livid jacinth]

Ordered a 7p transmitter but the order says 7X

I thought I made a mistake so cancelled and redid the order but same thing

[rustic valley]

Unfortunately this is user to user support I'm afraid. Have you raised a ticket?

[warped hollow]

Can I use a DAC and plug it into the audio IN for the Arctis 7?

@me if you guys reply,

[modest cliff]

@rustic valley hi I just had a general inquiry wasn’t sure who to inquire with so was asking for admin to maybe direct me

[rustic valley]

No worries. What's the inquiry and I'll try to help?

[modest cliff]

Sponsorship and thank you for prompt reply 🙂

[rustic valley]

Idk tbh. Mate.

I'm not an admin I'm just a nitro booster xP

[modest cliff]

Wish I knew who to reach out to were like a pretty big deal man #4 ranked team overall in PMPL league 14 million dollar prize pool frustrating I tell ya

[tulip totem]

this might be one of those "Don't call us, we'll call you" kind of things.

[austere venture]

i think you can find it on their website

i found it when trying to find a solution for my headphones/to get customer support to actually respond

[modest cliff]

I just needed to know where the portal was to submit the deck lol

Can only call if I leave a number right?

I looked on site and didn’t see anywhere to submit it

I didn’t want to be intrusive to customer service in regards to a busy weekend I’m sure just a link will suffice if anyone could please provide

[austere venture]

customer service dont repsond to people with tech issues, so wouldn't expect a response from anythign else

[modest cliff]

Oof well cool server image holding a trophy when was that?

[modern socket]

Hello! Someone with Arctis Pro Wierless here?

Need help 🙂

[vague maple]

throw them in the trash

Problem solved

[modern socket]

Anyway, my scroll wheel on my headset is broken because i dropped my headset by accident.. And I just had an software update and need to re-pair my headset

Haha

I need to push my scroll wheel to re-pair right?

[vague maple]

yeah

But repair does not work

Update bug or somethinh

[modern socket]

Oh damn..

[vague maple]

Funny right?

[modern socket]

Ehhh, nope. Like, of all things, why the scoll wheel...

[vague maple]

https://twitter.com/SteelSeries/status/1367247793052651523

SteelSeries (@SteelSeries)

STEELSERIES ENGINE UPDATE

3.19.2 is here, & it includes:

• update for the Arctis Pro Wireless on PS5
• Aerox 3 firmware update
• improved System Monitor AMD CPU/GPU compatibility

all details:
https://t.co/5BfqN5mGpq

Likes

151

Twitter · Mar 3, 2021, 10:57 PM

[modern socket]

Hm, is it maybe another option to connect my headset to my PC?

[vague maple]

Try

[modern socket]

Have already tried but can`t find another way.. So i came here for help

[vague maple]

No solution so far. i guess

[modern socket]

Nope

thanks anyway

🙂

[vague maple]

replay to me if u find a solution. 🙂

[modern socket]

I will 😉

[simple acorn]

so i need some help i bought a headset in a store here in denmark i was told they were gonna send it to youguys to get repaired they only wanted the headset not even the box cables or nothing i can see on the paper they gave me its not sent to youguys and its sent some other place but i was told that you were gonna get it

so i dont know what to do they havent sent me any mails or messages and the stores name is Elgiganten

[radiant karma]

;k,lk;l;;llllll

[vague maple]

NICE!

[simple acorn]

yeah it sucks

[austere venture]

so i have to buy another headset, insert their code, then they eventually refund me lol?

[tulip totem]

SS doesn't have any repair or refurbishment programs, so whoever your retailer sent your headset to isn't related to SS. you need to ask the retailer what's going on and where your item is and it's status

[simple acorn]

Ok i will try i dont understand why they would lie about it then

[austere venture]

anyone have a complaints form?

[worthy quarry]

What’s going on with shipping? Ordered a 7P a few days ago and somewhere it said it would ship that/next day if I ordered in like 11 hours. It still hasn’t shipped?

[weak geyser]

Shipping for pretty much every product is being held back and delayed for COVID vaccines to get deployed faster. Nothing SteelSeries can do about it

[winged laurel]

Just asking... but is 4 months for a ticket response normal for SteelSeries?

it was a RMA request for no charging

[austere venture]

Don’t say that ffs. That’s what mine is

😩😩

[dense ether]

Hi All, I have an issue with my steelseries arctis 1 that I purchased through amazon a month ago. I would like to open up a support ticket but can't find the link to create it.

I've create an account on the following page -
https://steelseries.com/dashboard/support
Can someone assist me in opening up a ticket?

[weak geyser]

up at the top of the support page click "Contact Us" and follow the instructions in the chat box

[dense ether]

ah thanks

[wanton oriole]

i got the steelseries arctic 7 and i can hear out of it but the mic is not working
when i mute the mic i can hear myself idk what to do

[runic kayak]

So I broke the plastic part around the connecting point of my arctis 9x’s earcup. Is there any way this can be replaced or would I have to buy a new headset completely?

[warped hollow]

can i plug a DAC/AMP to the Audio IN port in the Arctis 7 to use a DAC/AMP wirelessly?

[austere venture]

Try a reset, take off the left cup and poke a pin down the small hole

[small hinge]

How can I fix this?

I can't see my configurations.

[radiant orchid]

Anyone’s arctis 9 just stop working overnight?

I’ve had it for two weeks

Nvm i think it’s likely it drained dead overnight

Any hope of reviving it?

Button’s not lighting up

[still crown]

ENGINE 3.19.2 - PS5 Firmware update for the Arctis Wireless pro - is this working by somebody ? I only have massiv cracking on the left speaker, and on the right is nothing. turning the volume to the max i can hear music on the right speaker and the left cracking noise is killing my ears... I tried it on all USB Ports - it's all the same, change the USB Cable, nothing. this is Firmware related as it seems.

PC (USB) or PS4 is all working fine, PS5 is not usable - i use it with PS4 settings.
Also no Audio Out to the speakers when the Headset is off while in PS5 Mode.

[gloomy grove]

Have to scroll down, its a weird aspect ratio glitch, its like they put the whole screen for engine into the gg window

[hard wren]

for some reason i cant get the system monitor to work on my apex 7 tkls oled, everytime i turn it on it shows up but then after about 3 seconds it just turns off the system monitor app by itself

[jagged obsidian]

Seriously!?! My Rival 650 Wireless is 2 years and 2 months old, and suddenly stopped working. It's totally dead even when USB is plugged in... I was going to test with another USB cable but Steelseries has made the USB weird, so i cannot use another cable - not even a cable from my steelseries sensei wireless.... WHY DO YOU DO THAT STEELSERIES???

🤬

Probably my last SS product ever

What brands do you suggest? I would like a wireless mouse with QI charging

[limpid thistle]

arctis pro wireless mic not working.

[steep pagoda]

Idk if this is a bug but when i Launch a game and Moments starts to capture it, it changes my OLED back to the regular steelseries one is there a way to fix this and keep the GIF that i have?

[sly robin]

i have the famous rival 600 issue i tried running the file that the support provided and it said update completed but nothing really happens it only works in sonic mode

can anyone help?

also the steelseries support has decided not to help when i said their file does not work lul

[tender rapids]

So i couldn’t find the option Surround sound on the dac-menu from my Arctis Pro Wireless. And after looking on the website from steelseries ill found this: Is Arctis Pro Wireless a PlayStation or PC gaming headset?
It's both! The Arctis Pro Wireless is compatible with PS5, PS4, and PC, though some features differ from one system to another. On PC and PS4 you can use the onboard ChatMix adjustment and DTS Headphone:X surround sound. On PS5 you can use the PlayStation's built-in game/chat adjustment and Sony's 3D Tempest Audio Tech for surround sound. The Arctis Pro Wireless' onboard equalizer is available on all platforms. ……. So this mean NO DTS Surround sound on the PS5? That is really really f*cked in my opinion. And the only way to keep it, is by using a optical direct from your tv or by a HDMI extractor and keep selecting PS4 in the menu. And turn the 3d audio from sony off. Right? Because i think that the DTS from the dac still sound better then the 3d audio. But that steelseries don’t let you use DTS in the PS5 is really strange in my opinion. Ok i know the PS5 don’t have the optical. But the PS4 SLIM don’t have it also. And then they also advice to connect it direct to your tv or using a extractor. That same option/advice could use for the PS5 also in my opinion.

[runic kayak]

seems like the channel is of little to no help

[flint pilot]

is anyone esles steelseries momments not working with minecraft or is that just me

[steep pagoda]

same it doesnt work for me either

it works with windows 10 edition though

just not java

[outer crypt]

you need to add the java installation as a game

[twin sorrel]

how come apex 3 keyboard doesnt have reactive layers

like per key illuminations

[flint pilot]

wait how do you do that

[outer crypt]

go to add a game and navigate to your java installation

[twin sorrel]

?

anyone?

[signal shuttle]

Because it isn’t a per key keyboard

It’s zoned rgb so it can’t have per key

[twin sorrel]

rip

i want to buy apex 5 but its too expensive

F

[flint pilot]

i have apex 3

[outer crypt]

use the add game function and as the game add your java install which usually is C:\Program Files (or Program Files (x86) if 32 bit)\Java(java version)\bin\javaw.exe

at least thats what worked for me

[dense condor]

cammykane57#4651 has been warned

Reason: Bad word usage

[flint pilot]

it wont let me add it as a gAME

[outer crypt]

why? does it say something?

[flint pilot]

it just opens the java folder

im probs being dum

[sly robin]

does anyone know?

[timber zodiac]

@steep pagoda how are you liking moments? im thinking i might try it out myself

[granite mauve]

my apex pro isnt showing up on my software PLEASE HELP

@everyone

i just bought it

updated software

plugged it into the mother board like i was supposed to

and it isnt showing up

[dusky tulip]

anyone here use Arctis pro wireless and have an annoying white noise?

[steep pagoda]

I love it, its just that i get like no frames when playing games like cod because my Pc is trash

like in cold war i play medium-low settings usually getting 90 frames

without moments enabled

i enable moments it instantly drops to 50

[tender rapids]

I would like to I know what type of connector those the arctis pro wired version has to the game Dock, is it a micro USB o a mini USB?

Cuz I ripped the cable and I would love to get a braided cable

[signal shuttle]

https://steelseries.com/gaming-accessories/arctis-main-headset-cable

[tulip totem]

between the headset and the gamedac is the cable above and it's proprietary so I'm not sure how easy it is to find a braided one

between the gamedac and the PC is just microUSB

[tender rapids]

Ok, sounds good 👍 thanks 💪🏻

[analog cedar]

hey my keyboard has coil whine noise, is there a way to fix this?

[signal shuttle]

What keyboard because coil whine is something that happens in gpus and not keyboards

[rose flare]

i think he means rattling

[tiny plinth]

Hi everyone, has anyone struggled to receive their product? I've ordered a headset on Feb 25, money left my account on Monday (March 1st) but I still haven't received anything, the order status is stuck on "preparing for shipment" and I can't get a response on their official support. :(

[weak geyser]

Shipping for pretty much everything everywhere is being delayed/held back to get COVID vaccines deployed faster. Not really anything SteelSeries can do about it, but if they've charged your card and you've received an invoice then you'll definitely get your order, it just might not be fast like it would normally be

[tiny plinth]

Usually companies charge you when they ship so it seems kinda shady I wouldn't have it by now. I agree there are delays at the moment but if they sent it on Monday and we're almost the next Monday... I'm worried lol Not even a tracking number? I'll keep on waiting I guess, how long until I should really worry then you think?

[weak geyser]

That's the fault of UPS/FedEx if they haven't given you a tracking number or any updates

It's out of SteelSeries' hands if the shipping company is now in possession of the package

[rustic valley]

Preparing for shipment suggests it's still in the warehouse, might be worth trying to contact steelseries again

Imo

[sharp rose]

Where can you buy replacement feet for the Aerox 3?

[rustic valley]

you can always make your own.

however if the mouse is in warranty then id contact support if you're having issues with them

[sharp rose]

No issues, just noticed that you can buy replacement feet for almost all their other mice on the website

[rustic valley]

Unfortunately. They don't sell their own but I've heard people doing DIY ones.

[sly robin]

i have the famous rival 600 issue i tried running the file that the support provided and it said update completed but nothing really happens it only works in sonic mode
can anyone help?
also the steelseries support has decided not to help when i said their file does not work lul

[tender rapids]

so I just got a steelseries Apex 5 and I have a razer te headset, how do I make the roller on the keyboard lower the Chat volume instead of the game volume source?

[tiny plinth]

@weak geyser not at all since it's Steelseries website telling me "preparing for shipment" with no update. I'm only guessing that the headset got sent since they took my money, I have no proof.
@rustic valley Thank you, I'll try to send another ticket then ☹️

[rustic valley]

Hope you can get it sorted!

[cedar badger]

Hey, every now and again my M key will enter twice. I press it once, and m will come up on screen twice. It's the Apex 7 TKL, it's incredibly annoying, does anyone know why?

[flint pilot]

yo my momments isnt working with mminecraft any help?

[visual anchor]

discord gamesense isn't working

SSE 3.19.2; wired rival 3; latest version of discord; gamesense-discord-x64.exe is running in the background

ping me if you know anything, thanks in advance

also

I tried deactivating all the other apps, I also tried to unauthorise an and authorise SteelSeries in Discord

[tender rapids]

Anyone else having disconnections issues with Arctis pro wireless with the ps5?

[charred musk]

man, rip using an arctis 7 with GG. the software broke everything lmao

profiles dont switch or stick, you have to disable all enhancements and im constantly reinstalling the software for it to work

[tawny reef]

Apparently they are shipping out of China in brown boxes without tracking numbers currently. It could be on its way. If it is a 7x or 7 or 9 that is probably the case

[tiny plinth]

It's a 7P, maybe that's what it is then. What a mess lol

[tawny reef]

They are really struggling at the moment as they are actually quite a small company. Give them time

[tiny plinth]

I mean I'm all about being understanding, I just don't want to get scammed 🤷🏻‍♀️

[charred musk]

im on 0.17.0 not 0.16 btw

[dense condor]

Dork#0750 has been warned

Reason: Posted a link

[low plank]

oh oops

[vague maple]

https://www.reddit.com/r/steelseries/comments/lxt0dh/steelseries_arctis_pro_wireless_stopped_working/gpsq8pf/

[jovial basin]

Guys, my Arctis 7s have been acting up lately

They turn off once in a while, although media is streamed to them

Battery charge is not the issue

[tawny reef]

You won’t get scammed, I ordered the other day

[tiny plinth]

How long did it take for your order to be delivered?

[tawny reef]

1/5 weeks. That was due to brexit tho

[tiny plinth]

Okay thank you, I'm in the US but it gives me an idea of the wait time :)

[abstract vigil]

Go to settings and there should be a place to scan for games automatically. If not, you can manually choose.

[tawny reef]

They also don’t ship on weekends and holidays . It took 2 working days for dispatch

[flint pilot]

ive done that but minecraft doesnt add when i scan for games, whata file should i use to add it manually

[rustic valley]

If you're in the US. it'll likely come from a US based warehouse. Hopefully you can get your delivery soon!

[tiny plinth]

My order was 10 days ago on Feb 25, we are long past the 2 working days lol

[tiny plinth]

Crossing my fingers, I can't wait to upgrade my Arctis 1s 🙂

[tawny reef]

I just bought the Arctis 5 30 minutes ago lol

[abstract vigil]

Not sure.

[tiny plinth]

lol well hopefully your order goes smoother and comes faster than mine! 😄

[tawny reef]

I didn’t order it from Steelseries because I could get it cheaper erewhelse

It arrives tommorow

[tiny plinth]

Oh you should be fine then, their website was cheaper for me and their estimated delivery date was March 3rd so I went with it. Now I know why it was significantly cheaper lol

[visual anchor]

can someone help me with this?

[cedar badger]

Hey, every now and again my M key will enter twice. I press it once, and m will come up on screen twice. It's the Apex 7 TKL, it's incredibly annoying, does anyone know why?

[cursive wadi]

Hey is higher mouse ips better or worse?

[tender rapids]

UH

can someone help

my mouse dpi changes sometimes for literally no reason

it increases

but the soft ware says it doesnt change

and i dont have a bind to chnage dpi anyway

and both of my things are set to the same dpi

it happens occasioanly

and now

can someone help

[tender rapids]

heya

can i have some help

with the software someone

[heady quiver]

whats tthe problem

[woeful scroll]

o

[tender rapids]

heyo, looking for some cool keycaps for my Apex Pro TKL, any recommendations? Or does anything work

[signal shuttle]

Most go for HyperX puddings

It’s kinda hard due to the somewhat non standard bottom row

[tender rapids]

are pudding keycaps like rubbery

[signal shuttle]

No they are Doubleshot pbt, so a slightly textured plastic

[tender rapids]

i have some old keycaps that are slightly bigger/taller and they are fitting fine, im wondering about rubber keycaps if you know any

[signal shuttle]

Ahh not sure there

[obsidian nymph]

Hey everyone, I just received my SteelSeries Pro (wired) + DAC and am trying to connect it with the PS5. I followed this guide from steel series (https://steelseries.com/blog/connect-steelseries-arctis-headset-playstation-5-432) but this only let me get the mic working and not the actual game audio to my headset. Any idea what I could be doing wrong?

[heady quiver]

Did you try the dials on the back yet?

[obsidian nymph]

Like on the DAC? Or what do you mean by the back?

[heady quiver]

The back of the headset

i thought it had some on the back

[obsidian nymph]

Yes it has some on the left/back side and that’s where I can unmute or mute the mic as well as increase/decrease volume. I tested the Unmute/mute for the mic and it works and if I increase the volume I can hear myself through the headset via a mic test

[heady quiver]

That mic test is a playstation feature right

[obsidian nymph]

Yep

[heady quiver]

If theres a dial on the right side of the headset, make sure its in the middle position

[obsidian nymph]

Nothing on the right side

It works!! I figured out why

It automatically set in audio settings to “chat audio” on the PlayStation instead of “all audio”

[heady quiver]

oh lol

[obsidian nymph]

Just changed it to all audio right now and it works

Thank you for troubleshooting with me though, much appreciated

[heavy mountain]

i don't know what i pressed and now my keyboard refuses to function properly and just acts weird please help

[heady quiver]

Unplug it and plug it back in?

[heavy mountain]

i did

i uninstalled it in device manager, i restarted, plugged it back in and did several variations

the dysfunction happens on the on screen keyboard and my mouse numeral buttons while its plugged in

pressing delete and space types the letter n several times

[hazy forge]

Does anyone know why on the Arctis Pro + GAMEDAC (wired version) there is a significant audio delay whilst using DTS and non-DTS mode? (Hi-Res has no delay at all)

[sour escarp]

Does anyone know how to fix Arctis Pro mic when its not working?

[hazy forge]

Disabling all enhacnements got rid of any discernable audio delay without DTS, but a slightly less severe delay still exists with DTS on. I assume DTS just adds a delay regardless.

[teal orbit]

Hello, so I just got myself the Arctis 5 headset, and it doesn't seem to be working via USB. It'll light up and everything, and I have the sound settings set to use the headset, but I don't hear anything. It works just fine via the headphone jack, but it sounds much worse than my old $20 headset

It seems the mic works, but there is no sound output

[weak geyser]

Make sure the volume wheel on the headset itself isn't turned all the way to mute. Also make sure that the notch on the ChatMix dial is in the center and not turned all the way to one side

[teal orbit]

Did that

Still nothing

[warped hollow]

pain.

[teal orbit]

Ye

There is a white light on the dial

[weak geyser]

@teal orbit go into the advanced audio settings and look in the properties for the Game source and see if Windows has the source muted

[teal orbit]

Okay

[weak geyser]

Yeah I'm dumb you already said it lit up lol

[teal orbit]

Yea lol

[teal orbit]

This?

[weak geyser]

Yep. Go to properties look in the levels tab

Next to the number there should be a little speaker symbol. If it's muted just click it to unmute

[teal orbit]

This? Nothing out-of-the-ordinary...

Okay, that's weird

They work now...

But...

Why do they sound worse than my old headphones?

[weak geyser]

Brand new headphones tend to sound kinda bad right out of the box because the drivers are stiff. Once they warm up with some use they'll sound better

You can make a custom EQ in SSE or set one of the presets as well

[teal orbit]

Okay, thank you

I shall use these for awhile before making a verdict I guess

[weak geyser]

I've been using mine for over a year now and they sound a lot better than the last pair of headphones I was using

[teal orbit]

Okay, this is odd

Is it normal for the sound quality to just gradually improve?

[weak geyser]

Generally yeah

Like I said, the more the speakers get used the better they'll start to sound

[teal orbit]

Okay

They already sound better in some areas than my old ones

[weak geyser]

👌

[teal orbit]

Thanks for the info, I like the headphones now lol

[heady quiver]

Very interesting to learn.

[heavy mountain]

ok my keyboard was possessed yesterday and now its magically working again

wtf

[tulip totem]

ghosts get bored after a while

[tiny garnet]

Where can you locate the ending of the give away?

[dreamy tinsel]

hey quick question, does anyone know if upgrading from a arctis 5 to a pro is worth the investment?

[tulip totem]

which giveaway? there's usually a bunch going at the same time

[tiny garnet]

from tiktok? idk wich are there

[tiny garnet]

i feel like the sound and mic are the same but you will def spare some batterly life since the rgb is not in the headset

+you do actually get extra options in the steelseries launcher

with the pro

[dreamy tinsel]

they both have the same rgb tho, and both are wired

[tulip totem]

I think the tik tok giveaways are just the global glory story giveaways which is once per week, looks like this week has ended https://steelseries.com/glory-giveaway

[tiny garnet]

the arctis pro doesnt have rgb around the ear caps do they?

[tulip totem]

the wired one does have RGB, the wireless one does not

[tiny garnet]

ah

[dreamy tinsel]

my bad for not saying i was going for wired

[tiny garnet]

i tought they were only wireless 😛

np

But its how much you are into gaming i geuss.. In my opinion i would use the arctis 5 for a couple of years till something are loose here and there and then buy the new one. I can not decide for you ofcourse but the mic and audio are almost the same.

[dreamy tinsel]

aight thanks for the info

[tiny garnet]

Np 😄

[tiny garnet]

i logged in with twitch tho

[tiny garnet]

Where can i actually locate the winners?

[tulip totem]

I'm not sure if that's announced publicly, since people either try to scam claiming they're one of the winners, or they get harassed by other people thinking they should have won instead of them

[vagrant cloak]

Not sure whether it's already discussed but since the engine-update today i completly lost one of my 2 audio channels at the arctis pro wireless. any idea on how to fix it? during the update procedure my system showed something like driver for "avnera av6301" installed, which is aperantly a product of an competitor

please help as i really need 2 channels

[tulip totem]

avnera is the name of the headset bootloader, so that's normal. What does Engine say is the current firmware on the device? (click the orange gear next to the APW in engine and click "about")

[tulip totem]

looks like the firmware is up to date. what input mode is the transmitter on? should say PC

[vagrant cloak]

Okay. We are narrowing down the problem i think. it says PS4

And now my channels are all back 😉

with "PC"

[tulip totem]

yeah, if it's on PS4 input mode it won't have two inputs. gotta have it on PC mode

[vagrant cloak]

sorry for the stupid question. didn't recognize the change of source

have no idea how that changed

[tulip totem]

I think the transmitter defaults to either PS4 or PS5 input after the update, no idea why

[vagrant cloak]

yeah think so. would be great to remember the mode during the update to avoid more stupid questions like mine. 😉

thanks @tulip totem for the help.

[tulip totem]

'u')b

[crisp cypress]

is there a way I can disbale the OLED notification for moments reording?

[tough elbow]

i installed the new steelseries engine update (3.19.2) yesterday and it reset all of my base station settings, is there a way to revert to settings back to the old one? or is there mabye a file saved somewhere?

[crisp cypress]

@tough elbow are you using the GG or the older version

[tough elbow]

gg?

[crisp cypress]

moments

[tough elbow]

wdym with GG?

[crisp cypress]

https://steelseries.com/gg

[tough elbow]

nope

just using steelseries engine and my base station

i have the arctis pro wireless

[tender rapids]

After i updated my pro wireless to 3.19.2 and everytime i connect it again on my pc. It say “latest update fail, and update it again or i is useless bla bla bla” And when i hit the start button, in instant freeze. And it don’t update. I notice that this happen to a lot of people in the past. But is there a solution? Yes i try different usb connectors, admin rights, new drivers, but …. No succes. Someone how knows what to do?

When click on start, it freeze

[crisp cypress]

hmmm do you also have the glitch where the screen doesnt work

thats my ultimate goal to figure out how to fix

[crisp cypress]

did you try restarting?

[tender rapids]

Yes…. And also new installations.

It looks like he don’t push the headset in some kind of a DFU mode or something. So can start the update.

[crisp cypress]

DFU?

[tough elbow]

Nope never had that problem

[tender rapids]

Yes… i mean the mode that all lights are lighting up on the headset and it goes start updating. Because when i click on start, even the lights don’t go all on, what it should do when it goes updating.

[tiny garnet]

How to know if i won then?

[tulip totem]

if you won i'm sure they'll contact you

[tiny garnet]

K

Better luck nextc time then .. gg

[scarlet steppe]

Arctis headset users, I’ve read a lot about the quality issues with the connector between the headband and the ear cups breaking. Any tips for how to reinforce it? I’m a new Arctis pro wired dac owner and want to take the necessary precautions

[tiny garnet]

Mhm haven’t had any problems with that yet

Connector netween headband and earcups?

[scarlet steppe]

Yea just check the steelseries Reddit

100s of posts about it

[tiny garnet]

K hold on

This?

[small swan]

Guys i want to get 3x QCK heavy xxl but every time they are in stock it says there is only one

[tiny garnet]

Well if there is only one it os indeed instock. All tho what you can do is order one and wait until there are more so you eventually have 3 but you can still play

[scarlet steppe]

Yup!

[tiny garnet]

Mhm, seems to me that it only happens if you either A: Pull on the earcups too hard or B: Throw it around alot because of some camper in cod

[weak geyser]

It's not as big of an issue as some might say. Basically as long as you aren't super rough with them they'll be fine. I've been using some Arctis 5s for over a year now and haven't had any joint problems with them. If you want to be super careful though, instead of grabbing the ear cup and stretching to put them on your head, grab the part of the headband right above the ear cup.

[scarlet steppe]

That’s a great tip, thank you!

I’m not a rough gamer at all, but I do expand the headset by pulling apart the ear cups to put it on my head

[tropic forge]

Can i fix this screenburn?

[hushed lion]

Hi I'm using Steelseries Rival 3 The skates are drawn Have it OK?

( ı translated this message sorry for bad eng )

[tender rapids]

Hello I have had steelseries apex pro since Christmas and this metal thing has come off the black part how can I put it back on?

[sleek cobalt]

That’s a stabilizer, I think you have to unscrew the keyboard but that probably voids your warranty

[tropic forge]

the support here is "good"thought

[tiny garnet]

Probably, but its hard to do it your own, i would look into the warranty agreements and see if you could get a new one, if not try looking up how to either fix a screen burn or replace that screen part on the particular keyboard

[tropic forge]

okay thx

[tiny garnet]

Np

[tender rapids]

What ive just found out is the bit of plastic inside is snapped on the right stabiliser

Fun

[hushed lion]

Help 🥲

[sly robin]

any1 with rival 600 issues

?

[gentle latch]

hello my actis 7 mic isnt working on discord 😫 how do i fixit

[sly robin]

yea dude "ofc" with minimum 5 days response latency fastest in the world

[gentle thorn]

Hey Guys, I bought Steelseries Nimbus + for IPad but it doesn’t work... and I don’t understand why, It is well paired with the iPad.
Someone can help me?

[tiny garnet]

Mhm is the game compatible to be playable with a controller?

@gentle thorn (sorry for ping)

[flint nebula]

Ok i have a question if you do know it please ping me so i want to buy the arctis pro wireless but will there be a arctis pro wireless v2 or someyhing like that with the arctis 7s cause i don't want to spend 300 on something that had a second better variant?

[gentle thorn]

@tiny garnet yes, but it doesn’t work everywhere

[tiny garnet]

Mhm what games is it you want to play with it?

[tiny garnet]

The headsets kinda have the same audio and mic, all tho they are differently in how customizable they are and in how far you can edit them thru your pc, for example: arctis 3 has the basics (good audio, good mic and easy access to controls.)
Arctis5: RGB lighting and the choice to be wireless. all tho is almost the same as the arctis 3

Arctis 7: Ever so slightly better audio but the same microphone. More options on how to customize thru the steelseries console on your pc and a wide choice of customization.

Arctis Pro: 7.1 audio quality and a slightly better mic, more options to edit in the steelseries consol on your pc.

So my geuss is that there wont be a arctis pro v2 in the period of 5 years. Alltho there might be a arctis 10 coming up on about 1/2 hears since the arctis pro is not that old of an headset.

The arctis 5, 7 and pro have the choice to be wireless btw

[flint nebula]

Wut i didn't ask that i asked if there is going to be a newly updated version of the arctis pro wireless or just the normal ones for long time but still thankss @tiny garnet

[tiny garnet]

There might be a arctis 10 but i dont expect a arctis pro v2 @flint nebula

Np btw

[gentle thorn]

Oceanhorn for example

@tiny garnet

Or in nvidia geforce now

[flint nebula]

Then ina buy them thxx @tiny garnet

[tiny garnet]

Np, GLHF

[tiny garnet]

Mhm and it doesnt work on oceanhorn?

[muted sandal]

Whenever I try and sign in using the Steelseries engine 3, it kinda broken, is it just me or for others as well, and sometimes the application doesnt even open and i have to restart my pc to fix it

[rose flare]

i heard someone say that if you play a rapid flashing gif it might help but idk

[vital lava]

Headset of the year my a**. After countless problems with this headset (that I fixed), I have another. When listening to something on low volume, on the game setting, it will randomly spike in volume or just sound really glitchy. Please help.

Arctis 7 btw

[wise mountain]

anyone using Ryzen 5000 series CPU and SSE system monitor works with it? for the CPU temperature. it shows "NaN" to me all the time ><

[weak geyser]

System Monitor doesn't support Ryzen CPUs for some stupid reason

[wise mountain]

😢

[glass sluice]

hey guys does anyone have the arctis pro wireless?

or the siberia 840 i think they both share the same swappablebatteries

[ionic cobalt]

Quick question, is the Arctis 3 and Arctis 3 console headset the same?

[tender rapids]

Does this spacebar have a problem such as rattling? My son keeps telling me, and he sent me a video.

[signal shuttle]

is it a blue switch keyboard?

[tender rapids]

It is a apex pro, Omni point

[signal shuttle]

I honestly don’t know why I asked if it was specifically a blue lol

I’m no expert but I don’t hear rattling

[weak geyser]

Sounds like a normal keyboard to me

[teal bay]

I recently broke the cable from arctis 3 where can you buy a new one if possible?

[violet wigeon]

Has anyone found a fix for the audio interference/crackling along with the headset and controller de-syncs that happen with the 9x? I can’t believe steelseries would release a product with these huge issues

[obsidian meteor]

guys
i have a steelseries mouse
the steelseries 600 wired version
i got it long ago and when i got it
it wasnt working
it needed critical firmware update or smth
and it never loads the update
and it has been sitting in my drawer since october 202
2020*
so can someone help
i try again
it still dont work
idk wut to do
someone pls help

i even tried to reinstall

didnt work

[tiny garnet]

Have you tried updating your pc?

[tiny garnet]

@obsidian meteor

[obsidian meteor]

yhea

my pc is brand new

all up to date

i tried over 10 times

[tiny garnet]

mhm,

Have you installed the Steelseries engine and tried to set it up?

[tiny garnet]

@obsidian meteor

[obsidian meteor]

yhea

[covert osprey]

Hi guys
I had a question about the steelseries eq settings

[obsidian meteor]

yes obvi thats the first thing i did and it said abt some critical update

[covert osprey]

does anyone have any suggestions for foorsteps? i only play valorant

[tiny garnet]

mhm, tbh i would not know. try making a ticket on steelseries its website

[tiny garnet]

Play with the audio settings ingame, the FX settings do the most for footsteps

[obsidian meteor]

kk

[tropic forge]

:kekw:

[radiant thicket]

For some reason my rival 650 left click wont work..

I dont know how to fix it

please someone help

im resorting to using my razer mamba 😭

[tropic forge]

i tried didnt work sadge

[outer crypt]

burn in is permanent

[radiant thicket]

im going to go get it fixed b y profesional

[arctic hemlock]

is there a way to make it launch 2 applications?

[tulip totem]

instead of having it launch an application, you can have it launch a .bat file, and write the .bat file to open multiple programs

[arctic hemlock]

Aaah yes

do you know the code for files?

[tender rapids]

Anyone know how to get to the Apex Pro space bar stabiliser

As it turns out i had thought the keyboard was strong as they say

But the slightest drop has made the stabiliser fall out and now i just cant use the spacebar

It jolty wobbles left and right and makes an aweful sound when clicking

Oh and it gets stuck

Ive also noticed the plastic has snapped on the right hand side

Considering the keyboard is £200 i was expecting something more strong

Damn

[sly robin]

dude does any1 pls like nobody answers rival 600 even the support

[tender rapids]

I have rival 600

[sly robin]

wait

saviorr

u know the fix?

omg

omg

jesus

[tender rapids]

Whats wrong with it?

[sly robin]

do u know the famous broken rival 600 firmware

[tender rapids]

No?

I just use the ss engine

[sly robin]

yea its cuz of ss engine

[tender rapids]

Mines working fine

[sly robin]

so like 1 years ago ss published an update that broke thousands of rival 600s and nobody knows hoq to fix even the support is not answering

i mailed suppport the problem they sent a file which does not work

[tender rapids]

Support barely answers anyone

[sly robin]

yea dude

[tender rapids]

I have a £200 keyboard

Lazy dukes cant even help me fix it

Because of their cheap low quality plastic and hard to get to stabiliser

Even my nan is less mongalised then these guys

[sly robin]

feels pepe man

same with their 80 dollar mouse

[tender rapids]

They over charge for their items

They charge such high prices for such low quality products

@sly robin

Who is support here?

[tiny garnet]

I can help

[tender rapids]

Is there even support here?

[tender rapids]

So u can fix a broken apex pro?

[tiny garnet]

No, not from here but i could guide you to a fix,

[tender rapids]

Spacebar stalibiser?

Im using a £5 keyboard

Hence the aweful words

Lmao

[tiny garnet]

Something wrong with the spacebar?

[tender rapids]

Yes

The stabiliser has cojme off

And bits of the plastic on the black supports on the right hand side has snapeed

[dense widget]

Don't rage smash it @tender rapids

[tiny garnet]

Could you send a photo of it?

[tiny garnet]

Great tip 🙂

[tender rapids]

Yes

One second

Let me load my phone

Eait

Acc

[dense widget]

https://tenor.com/view/steelseries-apex-keyboard-keyboard-gaming-keyboard-gif-17921986

It's so botiful

[tender rapids]

Ignore the yellow stuff on it btw

Thats from a foam cutout i was doing

Lmao

[dense widget]

old cocain @tender rapids

[tiny garnet]

Mhm. Where did you buy it from? Maybe it has a warranty on it. So you can return it and get a new one. Broken plastic is not something you can repair easily, all tho if you still have the part that broke you might be able to super glue it back on somehow

[tender rapids]

Its from steelseries.com

I dropped it from my desk whilst cleaning it

[tiny garnet]

I should either read their warrenty agreement or if you still have the piece glue it back on

[tender rapids]

my stepdad cant afford warrenty for my keyboard yet he can afford a PS4 Iphone 7 and a nintnedo switch for my brother

He has favourates

[dense widget]

"I accidentally ran over my headset. Not working anymore"

[tiny garnet]

Warrenty isnt with a payment if im correct and maybe insurence clears it? And.. oof

[tender rapids]

You can pay for warrenty for a year or two i think

So then u can get it repaired if anything happens to it

[tiny garnet]

For how long did you have the keyboard?

[tender rapids]

3 months

Since christmas

[tiny garnet]

Mhm, idk how it works in your country. But here you get 1 tear free warrenty on everything

[tender rapids]

Im in UK

[tiny garnet]

If i were you i would read these terms and see if your problem is in it. https://support.steelseries.com/hc/en-us/categories/202951887-Warranty-Returns

@tender rapids you should be able to return it for a new one

[tender rapids]

Thats only if its a manufacturing problem

This was caused by me dropping it

[tiny garnet]

Tbh. It is.. it should be capable to get dropped a few times since its a gaming keyboard it should handle people who rage a little bit. I dont know from what height you dropped it but it should handle it ok

[sly robin]

toga

[rustic valley]

Accidental damage is very rarely covered by warranty.

[sly robin]

can u help me 2 🥶

[tiny garnet]

Ye ofcourse whats the problem

[sly robin]

ty man sm

so

i have a rival 600 cursed by the broken firmware

and i cant find the warranty of the mouse\

[tender rapids]

I have a seond monitor which i forgot to turn on i tried to slide discord into it and now once piece of discord is stuck in there and the other is this side 😂

I have a half viewable discord yayy

[tiny garnet]

Oh rip

[tiny garnet]

Mhm, are you searching for the fix of the firmware or are you searching where the warrenty is?

[sly robin]

both lol

[tiny garnet]

What kind of error do you get?

[sly robin]

so when i just plug in the mouse nothing really hanppens.Engine says its complete but nothing changes if i click the top 2 side buttons and the cpi button it works in sonic mode but in sonic mode its pretty much unusable cuz of the cpi multiplier. If i do r click + l click + cpi button the lights come just like the sonic mode but the sensor or anything does not work but in that mode support said in that mode u should run the update.Application file (that they e mailed me ) after i run it it says update competed but the mouse is still broken just like if i just plugged it in with no combinations

[tiny garnet]

Have you tried other usb ports?

[sly robin]

yea

other computers 2

[tiny garnet]

mhm

Then the only thing i can do since you already downloaded a update is either help you search for the warrenty agreements or look into how to fix the problem

[dense widget]

Pineapple Pizza is actually really good 🙂

[sly robin]

wdym so if i did not update there was a fix?

im so dum

[tiny garnet]

No, but sometimes if something doesnt work you either need to update the mouse or update the steelseries engine

but since you have done both

[sly robin]

oh ok

[sly robin]

i have searched for the warranty all around the house but it seems that its lost prob 1 of my parents just dumped it into trash

[tiny garnet]

in your email?

[sly robin]

no

[sly robin]

u mean this

?

[tiny garnet]

no

did they send a purchase proof to your email

[sly robin]

no

can they do that

that would be so good

[tiny garnet]

if you gave your email on purchase, yes

[tulip totem]

if it was purchased directly from steelseries.com, the support team can look it up for you. if it was purchased from another retailer they might still have a digital receipt, but you'd need to ask that retailer directly

[tiny garnet]

^

[tender rapids]

my headset turns on for a second then turns off can anyone help out with this?

[tiny garnet]

is it fully charged? and did you drop it sometime?

[tender rapids]

ye its charged

i havent dropped it though

[tiny garnet]

for how long do yu have the headset and wich one is it?

[tender rapids]

arctis 9x for xbox

and nearing a year

i hit the reset button yesterday but its messing up again

[tiny garnet]

mhm i dont know that much about the headsets in form of problems tbh.

@tulip totem sorry for the pinng but could you help him/her?

[signal shuttle]

Or message support to talk to a representative

[soft flame]

Is there a way to only record game sound with the Moments? I'm using an Arctis 5 and when I play, I usually listen to spotify and it's picked up when I record clips.

[tulip totem]

no, I think Moments captures the entire game/chat audio output, so anything outputting sound will get captured.

[tender rapids]

I FIXED IT

i guess it disconnected cause i had to reconnect it

Oops

Wrong server

Soz

lol

[willow lance]

Has anyone else had a problem with the quick xl rgb mouspad getting scuffed after constant use?

[stray nova]

hello is the rival 3 wireless actually good ? how good is the Bluetooth

[fluid flicker]

My Arctis series 1 headset is making a constant noise that sounds like i have fan next to me (but i dont). The noise even plays while im muted and my friends say the more im afk the louder it gets until its ear-rapping them. It's never done this before it started yesterday once i got on. I've tried troubleshooting it, unplugging it from my PC, unplugging my actual mic, etc. nothing seems to work. If anyone has advice to help with this problem plz lmk

[atomic flicker]

Hello, so ive had my Arctis 7's for a few days now but notice some unbalanced audio between the cups, anyone who can help with that?

I dont want to return them but if there isnt a fix i have to

[turbid forum]

Hello I wanna buy the arctis 7p for my phone but I see that someone said that it didn't work on theyr phone and my scared it won't work for mine. My phone is the redmi note 8T. Can someone tell me if it really does work on my phone or if it really doesn't..

[signal shuttle]

with the 7 you would use the dongle to the phone since the headset doesnt have bluetooth

[tulip totem]

if your phone support audio over the USB-C port then it'll probably work, but i'd check with other people who have the same phone or even with the phone manufacturer

[waxen gate]

^

[tulip totem]

it might require some digging in the android settings to get it working

[signal shuttle]

long story short, if you wanna use it with bluetooth and not a dongle, then dont get the 7p

[turbid forum]

Ok

Witch one then?

[signal shuttle]

If you wanna use bluetooth then the 3 (bluetooth) or the 9\

[turbid forum]

Ok I want to use Bluetooth so 3or9

Kk

Thx

Waaaa the 9 looks good

So would you buy the 3 or the 9?

[signal shuttle]

Thats a question for you, depending on budget and stuff

I use the Wireless pros which are similar to the 9 so if that means anything

[turbid forum]

Thx

[magic gyro]

Did anyone here go though the RMA process of the steelseries support?
Made a claim for my qck prism mousepad and they sent me the RMA code and it just doesnt do anything when i add it to my cart. I am unsure of what i am expecting lol

[tiny garnet]

Mhm idk

[weak geyser]

Pretty sure you have to apply the code during checkout

[storm crest]

Hi I have a pair of Arctics Pro wired, after about one hour of usage they start making a crackling and buzzing noise and the only momentary fix is to unplug the power usb and plug it back. Anyone know if it’s a know problem and if it’s fixable?

[weak geyser]

Is the DAC connected to a USB directly on your PC's motherboard (assuming you're using it on desktop) and not through a dongle?

[storm crest]

I’m using them on my PS5 with usb and optical cable.

[magic gyro]

the only place for codes is the shopping cart

https://support.steelseries.com/hc/en-us/articles/224379067-My-RMA-was-approved-and-I-received-my-code-Now-what-
and they explain it like that in the faq. It just doesnt work for me lol

guess ill need to wait a week for support to reply again nice

[tiny garnet]

The ps5 controllers are currently known to have some problems, so it could be the controller wich is glitching, are you sure that both of the cables are fully in your ps5 console, controller and headset?

[storm crest]

The headset is not connected to the controller but to the Dac which is connected to the ps5 usb and the optical cable to the Astro audio extractor.

[tiny garnet]

is it connected correctly?

[storm crest]

I used to use the same setup with my Astro A50 until few days ago and never had this sort of issue, so I’m trying to figure out whether is the headset or not

[storm crest]

Yh

[tiny garnet]

Have you tried a other usb port? the left one (in the middle) is a USB 3.0 and the right one is a USB 2.0.. it can make a big difference

[storm crest]

Which one are you talking about because to me all 3 USB ports are 3.0 in the ps5

[tiny garnet]

wich one did you connect it to?

[tiny garnet]

my fault, i cant get my hands on a ps5 and with a ps4 it has diff usb types so i expected it to be the same

[storm crest]

To the back usb

[storm crest]

It’s ok

Could it be the audio output format that I’ve chosen?

I’ve selected the bitstream Dolby

[weak geyser]

I'd try changing that just to see if it has any effect

[storm crest]

Change to which option (i dont know much about audio)

In the manual it says to use bitstream Dolby

[bleak jetty]

@last shale see, just turn off or on gamesense as you want

[last shale]

Ah ok ok i see now you can ignore the other question then

[weak geyser]

Try switching to DTS and see if you still get the same issue

[ruby jay]

I just bought a Rival 3 and configured the Discord GameSense app for it

But it isn't working

It's switched on and this is what I have it configured for:

When I initially hit "configure", I got a prompt in discord to verify the SteelSeries application, which I did

I can see SteelSeries Discord under Authorized Apps

But my mouse isn't lighting up purple when I get a message

I have Windows notifications for Discord disabled, if that's relevant, though I wouldn't expect it to matter

I did notice that in the authorization prompt, it said I would be redirected to https://steelseries.com after authorization, however, that never happened

[wanton geyser]

I understand that shipping times may be a little delayed, but I placed my order 5 days ago and it still says "Preparing for Shipment."

How long has it usually taken items to ship in the past few weeks?

[tiny garnet]

Try the front ones

[tulip totem]

when I was checking out on 3/5 it gave me an estimated arrival of 3/19 so I'm guessing the current shipping time is two weeks (for USA)

[wanton geyser]

alrighty, thank you!

[solid plinth]

Does moments not work with Minecraft?

[weak geyser]

It apparently works with Bedrock (Windows 10) Edition but not with Java

[outer crypt]

moments does work with java, you just have to add the java executable as the game

[long kernel]

Is anyone having a Stratus Duo and what are your experiences? I love having everything from one brand and I don't have a controller for my PC yet 🤔

[tulip totem]

do you have any consoles that you already own? most modern console controllers can be used on PC, usually with a bit of tweaking or by buying a cheap adapter, so it may be the better option

Xbox One/X controllers work with an adapter, PS4/PS5 controllers work over Bluetooth (but requires an extra program), and Switch Pro controllers also work over Bluetooth

[long kernel]

I don't own a console 😅

[winter void]

hey, my download is stuck here

what do I do?

[tiny garnet]

You could cancel the download and try again, or look into CMD what occured the error

[jovial oracle]

[willow lance]

Anyone have problems with the qck mousepad scuffing after continuous use? How do i prevent this if so?

[calm phoenix]

So i have a rival 100 and theres a way to have a certin cpi, but in games how dose that affect you

like dose it change the game sens

[tulip totem]

higher cpi = faster mouse = higher sensitivity

[calm phoenix]

yea ik

but i mean if i change the sens in the game

is it actully that sens

or is it dif cuz the mouse has a dif dbi

[tulip totem]

any changes you make in game are added on top of the CPI you have set.

[calm phoenix]

bruh thats so annyoing

is there a defult

for cpi

[tulip totem]

i think 800 is a "normal" CPI, but it's best to just set it to a CPI you like and then if you need the mouse to be more/less sensitive in games, just change the in-game settings

[calm phoenix]

oh ok cool

im just tryiong to compare iwth my friends

ok thx

[flint pilot]

my headset has been acting up and they told me to either destroy my product or send it a away to chicago. are these literally the only 2 options i have

seems pretty scummy

[pure arrow]

I have issue with Steelseries Engine 3 (or with my Arctis 5). I have just blue static color of my RGB lights on headset but after some time lighting effects just reset. I must restart Steelseries Engine everytime to fix it but then it happens again. It started after update about 1 month ago.

[tulip totem]

that's the way it's done. all troubleshooting is done remotely so there's not 100% proof that your item is malfunctioning, so the RMA requires it to be unquestionably broken (or shipped.) otherwise people could lie and say their item is broken, a replacement is sent, and they walk away with a free item.

[flint pilot]

but if i destroy it i will be out of a headset for a month or 2

[tulip totem]

some other people have said they got permission to do a hold RMA where they bought the item from the store and got refunded later, so there was no downtime, not sure if that's possible in your case

[flint pilot]

i dont know becuase i ordered it from there website

[random kindle]

i have a similar problem but its my mouse and i dont have a temporary mouse to use until i get the replacement

[last shale]

i asked about that and haven't gotten a response yet so hopefully thats the case

[humble sentinel]

Been having an issue with my Arctis 3 headset where when I boot up my PC the audio settings in SSEngine don't work. I have to go to the control panel, disable the headphones, enable again, go into Spatial Sound and set it to Off, even though it's always on off. Anyone else own these headphones?

Also, this happened across 3 or 4 PCs I've used these past 3 years

[tulip totem]

they stopped updating/supporting arctis 3 in engine and recommend you just use the spatial sound in windows 10 instead of engine

https://support.steelseries.com/hc/en-us/articles/360016042931-My-Arctis-3-does-not-show-up-in-Engine

[fickle grove]

I need help