archive-user-support

[waxen gate]

You want to scroll to the bottom of the article it sends & if it doesnt answer your question, say it wasn't helpful

then it'll let you contact support

[ashen canyon]

thank you for help 🙂

[little bronze]

Anyone know if I can use my Arctis 9x with Nintendo Switch? I know 7x will work, but I already have 9x. Willing to buy a bluetooth adapter for switch if I could also use voice chat somehow. Thanks

[tame canyon]

any way to boost the sound levels for my arctis pro wireless

im deaf and well, its still pretty quiet even with the noise limiter off

[tender rapids]

Heya! I've been tryhing to buy the Arctis Pro's but mastercard isn't working on the website, I've already tried for 3 days

[small swan]

I want to get the QCK Heavy XXL but its still out of stock. When will it be back in stock?

[compact steeple]

@small swan not sure when they'll be back, but I recommend clicking on "notify me" so that way you'll know when its back

[reef jackal]

@tender rapids try using Paypal

[left scroll]

Hey has anyone encountered blinking yellow lights and headset not charging with arctis 7's?

[cerulean dirge]

Am I really supposed to destroy my Rival 3 while my warranty claim is pending successful completion? Kinda sounds a little weird to me if I'm being honest

[tender rapids]

can anyone buy me an apex keyboard please? IM BEGGING you

[signal shuttle]

we dont do that here

dont beg

[tender rapids]

bruhh

sad poor gamer noises

[dense condor]

Sam.Haw#4912 has been warned

Reason: Bad word usage

[fiery nova]

Lol wut

[livid kernel]

How do I connect my Arctis 7 to my PC. Do I have to let it charge even if its connected?

and it just made my pc run into a problem helppoo

[tender rapids]

im pretty sure you shouldnt have to charge it

ok where did u order it from

[bleak jetty]

is apex 5 good for osu

[daring crescent]

i have a arctis pro wired and i have it plugged into the steelseries gamedac, is there a way i can use the headset for pc and ps4 without having to consecutively mess with cord changing

[daring crescent]

or better yet why wont my arctis pro when plugged into my laptops mic work?

[tender rapids]

Hey guys this might be a noob question. I made the switch from Corsair to some Artic 7s. There steel engine software does nothing for me. None of the EQ settings work and turning DTS on or off makes no difference. The only thing that function is the live mic preview. What the heck am I missing haha

[dense leaf]

Where does the arctis 5 have a hard reset pin??

[storm dove]

Do need to use wire for Arctis 9 for PC or you use Bluetooth with it?

[tawny reef]

When will the winner for the moments competition be announced?

[copper dirge]

my nitro 5 isnt connecting to my artis 9x but the engine says that it id

is*

[outer crypt]

how are you connecting it?

[copper dirge]

the engine

not gg

[outer crypt]

what is the issue?

you can see the headset in engine?

[copper dirge]

yes

[outer crypt]

how is the headset connected to your computer?

[copper dirge]

USB

[outer crypt]

i dont think steelseries headsets support usb audio

you'd need to use bluetooth or an xbox wireless dongle for audio

[copper dirge]

on bluetooth it is connected but the sound is coming out of the monitor

[outer crypt]

can you select the headset as an audio output?

[copper dirge]

no

[charred badger]

click on the speaker icon in your taskbar

click on the arrow at the top and select your headset

[copper dirge]

what arrow?

i cant find an arrow

[shell torrent]

Is your headset connected????

[copper dirge]

thats the problem

the engine says it is but the sound setting doesnt

[charred badger]

right click speaker icon > open sound settings

and the click on Sound Control Panel on the right

[copper dirge]

then what?

[charred badger]

a screenshot of the playback tab

[copper dirge]

now?

[charred badger]

hmm

that's very odd

[copper dirge]

ive only got 2 usbs in; the neon rider and the artis 9x

how do u check if the pc has 4.3 usb?

it may be higher or lower

[outer crypt]

the 9x doesnt support usb audio, though

its just for changing the settings, right?

[copper dirge]

maybe

ive connected it just to see if i is connected

wait no bluetooth 4.3

[daring light]

My Arctic 3 mic stopped working as intended my friends can Bearly hear me and game audio comes through as if the mic were up to the speaker the cord got a little bent so I’m wondering if I need to return my headphones or if my cord is the problem

[swift ginkgo]

Anyone know how large the QcK Prism XL is? (In inches please)

[rustic valley]

QcK Prism Size Chart
Pick the perfect mousepad for your desk size.

M: 320 x 270 mm x 4 mm (12.6 x 10.6 in.)
XL: 900 x 300 mm x 4 mm (35.4 x 11.8 in.)
3XL: 1220 x 590 mm x 4 mm (48 x 24 in.)
4XL: 1220 x 762 mm x 4 mm (48 x 30 in.)
5XL: 1600 x 800 x 4 mm (63 x 31.5 in.)

Copied direct from the website xP

[swift ginkgo]

Lol

Great my desk is big enough thank god

Thank you!

[rustic valley]

No worries!

[sweet basin]

Does anyone now how to fix this?

[fiery nova]

No, but you could use a different system monitor app

[native dagger]

what does the blue dot mean?

[sweet basin]

For this keyboard you mean? So yes, witch system monitor app can i also use for this?

[fiery nova]

I'll send you a dm

[sweet basin]

thankyou it worked for me

[copper dirge]

i figured out how to use headset but the microphone is not working

help

[waxen gate]

the 9x wont work fully on pc without the windows 10 wireless adapter

[copper dirge]

really? from what ive seen it should work fine

how much is it?

[tender rapids]

Can someone please help my keyboard won’t work and it lights up and everything

I have a video of what’s going on it’s just uploading

and like after 10 mins it works normally its really weird and it only happens when i shut off my pc

[tacit needle]

my engine started flickering the lights on my keyboard and the screen was stuck on "config 1" and i couldnt use my keyboard

as if the keyboards can actually get a stroke

[tender rapids]

yeah like the lights flicker then the keyboard doesent work for 10 mins then it flickers again then works

[tender rapids]

did you do anything to fix it?

[tacit needle]

I just restarted the pc and plugged out my keyboard

and then back in

[tender rapids]

yeah but it only does when i turn on my pc and when i restart it still does it

[tacit needle]

That is strange

[tender rapids]

i know its weird and ik tried new usb ports and everything

[warm gull]

hello can i have help please with my steelseries arctis pro gamedac

[tacit needle]

I just want to know if i could easily just pluck out the switches from my apex 7

[warm gull]

someone know why my soundsettings dont safe?

[weak geyser]

You'd have to disassemble the entire board to do that, and whether or not that's easy, well you'll just have to look up a tear down guide and judge it for yourself I guess lol

[nimble panther]

Apologies if this has been asked before, I can't see anything obvious. The last two or three days, my GAME channel on Arctis 5 has no output. Any ideas?

Tried the usual, reinstall of the Steelseries engine, audio driver updates.

Has worked fine for about 2 years without any issues

https://i.gyazo.com/76add47a5a89313f6e8e937644d014e5.mp4

Game channel seems to stutter like this when I attempt to play any audio, if GAME is selected as default device no platform will output anything, sites like youtube just stutter each second but have no output. If CHAT is selected as global default, it outputs fine.

[weak geyser]

Sounds like it could be a problem with the sound card (the ChatMix dial). If you have the 3.5mm adapter that came in the box, try using that to plug the headphones into the PC and make sure they're working fine that way. Before plugging them back into the ChatMix, try wiping all of the drivers and everything related to it and SteelSeries off the PC, restarting, then plug the ChatMix back into the PC and see if that fixes it. When you plug it back in fresh, Windows should automatically fetch all the necessary drivers then you can try reinstalling SSE. If that doesn't fix the issue then it's most likely just a bad sound card. I'm pretty sure you can by standalone ChatMixs from the SS website

[nimble panther]

Will give that a go, will feed back.

[nimble panther]

Hmm, seems to work with separate channels until the engine is installed

Then it just starts to glitch out, and only want to play through chat

[warm gull]

@weak geyser do you have other fixes for gamedac?

it doesnt safe my sound settings in windows

[weak geyser]

It's probably a bad sound card then. You could try looking for some other solutions online, but I'm pretty much out of ideas lol

[warm gull]

i watched everywhere in the internet

[weak geyser]

@warm gull are you saving the audio settings in SSE?

[warm gull]

yes i safe them but the windows sound boost doesnt safe

[weak geyser]

In the sound control panel you should be able to just click apply then ok in the dialogue box after enabling any of the Windows effects and it should save

[tender rapids]

I have keyboard 6Gv2 UK layout, anyone know where I can get drivers for Linux, e.g. Ubuntu?

[tender rapids]

anyone know how I can fix the static sound coming from my mic?

while I talk

I use a Arctis 5

[rotund egret]

The USB on my Steelseries Apex 7 doesnt work. Im trying to connect a PS4 controller (the cable is some years old if that matters)

[lusty comet]

If I get a arctis pro with gamedac, and I have a blackout blue yeti external mic, would I still be able to use mic monitoring?

[dense niche]

who would i contact when i am half way through the RMA process to replace my headphones and the steelseries rep who was working with me disappeared...

[weak geyser]

Just be patient. Since the support team is working from home it takes longer than usual to deal with a lot of support requests and especially RMAs. On top of that each support agent has well over 500+ tickets to respond to and resolve every single day so there's likey hundreds of people that filed tickets before you that your agent is still working to resolve and hundreds of tickets after you with people wondering the same thing.

[trail gazelle]

guys i have a problem with my arctis 5

The color is same (pink)

but..

the left looks so different

help pls

[merry hound]

Something weird happening in gg... My Arctis 5 is connected, but it says always its not connected...

Can someone help me

[trail gazelle]

Me too, sometimes

Just try to reconnect it

[tender rapids]

how do i use steelseries gg

[formal zephyr]

looks like the wire for blue channel could be broken on one side

[left galleon]

Hi, i was wondering wich type of connecter the arctis 3 has

Does anybody know this?

[formal zephyr]

3.5mm jack and proprietary connector I think

[left galleon]

thx

one more question

does the mic and speakers work thru the 3.5 mm jack

[cedar lava]

okay so I have a wireless headset and a apex pro keyboard and im 100 percent sure that its the keyboard

But I dont know how to fix this problem

thats obv why im here

[cedar badger]

hi, where do I actually create a support ticket? I click on support and there's no where from what I can see that I can actually submit one

[formal zephyr]

if you go on the support website a chat bot window will open up in the bottom right corner. Just follow the prompts and it will show you how to open a ticket

[cedar badger]

yeah I did that, it told me to open a support ticket with what I need when I explained what I needed. didn't actually tell me where

that's all I get

[formal zephyr]

oh

maybe respond with no and see what happens?

[cedar badger]

ah, yeah that works, ty!

[formal zephyr]

ah awesome 🙂

[wide dome]

is there any way to "bump" support ticket? been almost 4 weeks since my ticket was forwarded to other person and since then I didnt get any update on it

[formal zephyr]

lol you could try to get someone to enquire here, on Reddit or Twitter 😅

[weak geyser]

Looks like some faulty wiring going to the other LED strip. Best thing to do would be open a support ticket and get it RMAd (assuming it's still within the one year warranty period)

[tender rapids]

Hey does anyone have any recommended EQ settings for warzone (Arctis 7p)

I can’t hear footsteps for the life of me with these

[rustic valley]

Tbh, on my pros I don't use any eq settings. But, I recommend turning on boost high on the in-game settings.

[tender rapids]

I got it high . Just not sure why it’s not as clear as my turtle beaches :(. There must be a set up someone has... just can’t find anything online

[rustic valley]

Try playing the training for warzone and adjust the EQ as you go.

[tender rapids]

which training ? the battle royale training?

[rustic valley]

Yeah either that or custom games with bots.

[tender rapids]

im gona try go into a house or space and wait till people are moving around- clip the video and check with different settings

[rustic valley]

I'd advise training. At least you can do it in a safe environment and won't impact your stats.

But hope it works mate!

[tender rapids]

thank you, i appreicate the help

[thorn dagger]

can we take out the apex pros key switches to clean them up

[waxen geyser]

Is there any way to stop the Arctis 7 headset beeping when low battery?

[rustic valley]

no

i dont think so

but why would you want to?

[waxen geyser]

Because I want to use the full battery life and not have it start beeping at 25%?

completely pointless feature

[weak geyser]

actually for lithium ion batteries it's best to charge them around 15-20% so it makes sense to give you a warning when it gets to about 25%

[formal zephyr]

has anyone ever done a tear down of their Arctis headset, Pro wireless in particular?

[hushed stag]

I bought steelseries artic 9 not long ago but it now has a problem i can only turn it on charging it is there a way i can fix it myself or i need a new one

[signal parrot]

Hello, I have a artics pro wireless but when I turn DTS off I don't have any audio does anyone know why]

[tender rapids]

Hi can the rival 650 connect to the PS4 with the receiver

[rose olive]

Is it possible to replace the Arctis 9 earcups? I can only find replacements for the 9x but not regular 9's.

[tender rapids]

Is it not in accessories?

[rose olive]

i need thicker cups the inside of the headset hurt my ears

[rustic valley]

I'm p sure the earcups are standard

[tender rapids]

Arctis ear cushions?

I think they fit both

Idk

[rose olive]

i mean idk i dont wanna pull them oit and break them

only got them today but thinking of returning them

[formal zephyr]

you can remove them non destructively 😅

and the cushions are identical for all Arctis headsets

[cerulean dirge]

Where is the promocode on a warranty claim usually located? Email says it's been sent but I don't see one

[rustic valley]

Check junk

Or your ticket via the website

[red shadow]

My Arctis Pro Wireless keep having audio cut outs and not sure why, it used to do it on my old PC but it has just started doing it on my new one and I have no clue

seems to only happen on netflix too... not sure..

[formal zephyr]

maybe interference with other 2.4GHz device?

[red shadow]

only just started happening

so

I don't think that's it

I'll try turning my bluetooth off on my phone

lmao

[cerulean dirge]

I see nothing in either

[red shadow]

nope its doing it still

[daring crescent]

why does the mic not work on discord for arctis pro

[twin briar]

I'm new to steelseries products and recently got the arctis 1. How can I tell what percent is my headset at when charging?

[tender rapids]

Did u fix it

[trail gazelle]

Steelseries's customer service has a fast respond

[hybrid urchin]

can someone please help my steelseries wireless 650 mouse it needs a update for firmware but when i finish it the update fails i tried everything so contact me when you can 😦

[patent wraith]

My arctis 5 are reading as pros after I got a new chat mix dial :ll please help

[dapper narwhal]

Yo. My keyboard actin up and ive done the reset thing but my issue still isnt fixed, any one have any ideas?

Im having the same exact issue. You get yours figured out?

[severe sail]

hello

regarding the discord config to my keyboard and mousepad

i just want to get effects from my mousepad not my keyboard how can i do that

[lone helm]

so for the last few weeks ive noticed a problem with my mic when streaming to ops or streamlabs there was a ticking sound and could never find a way to get rid of it untill now
if anyone else was having this issue lmk and i can help u with it

im using the Steel series arctics pro

[tender rapids]

Hey so I was wondering when the Arctis 7p will be back in stock bcuz I’m in need of a new headset?

[shell torrent]

I have no clue sorry 😅

[tender rapids]

How do I get circuit board off to fix volume wheel

I also have removed the srews

Help

[abstract wasp]

My arctis 1 wireless arnt connecting, and they are flashing a slow green

EDIT: Solved

[gray vapor]

My actris 5 keeps picking up sound after muting, contacted customer support and told me to reinstall drivers and test it on diffrent devices with usb and 3.1mm cable and all didnt work. Ayone has a solution?

[gray vapor]

got no answer from discord and customer support after a month so im retourning this thing

[rustic dune]

F

[rustic valley]

Unfortunately, this channel is for peer to peer support and not official steelseries support, it's all done through the tickets and I'm sorry you haven't had a response in a month. :/

[night crest]

help please i have a screw for it but idk how to fix it

arctics pro btw

[rustic valley]

How did that damage occur?

[night crest]

idk

it just happened @rustic valley

[rustic valley]

Best bet is to contact support via the ticket system which I'll link to you.

If that's occured without you damaging it

It's likely a manufacturing defect.

And they'll replace it.

Provided it's from steelseries or an authorised seller and not second hand

[night crest]

amazon

[rustic valley]

So the best bet would be either contact Amazon or steelseries support.

[night crest]

ok t

ty

[rustic valley]

No worries!

[dapper willow]

Does anyone know why my discord notifications won't flash on the rgb in my mouse when i set it?

[exotic bison]

Can anyone help me out plz?

Just bought Arctis Pro Wireless but I am having an issue. everything works perfect until I launch any game. My default communication (in windows sound settings) instantly are basically muted, They still show up as a device but they just dont have any audio at all. Voice dont work and neither does "default communication" ( which I have set to Arctis pro wireless chat )

[red shadow]

How do I create a ticket on the site? Every time I click contact us it takes me to the page where you select your headset and it shows you common problems

[tender rapids]

anyone know what the bolt icon means?

[lime galleon]

Xaleb make sure the game is also using the headset and not an old headset or something else. Many games pick the out/mic themselves and not windows

[tall yoke]

Hey guys I just got an Arctis 7 but my mic quality is really low and when I speak to someone on discord the sound starts glitching. Anyone who has a solution?

[lunar swan]

Anyone know why my Rival 3 isn't identified by the engine software?

[keen spade]

I have the same headset, and from my personal experience haven’t had that problem. I would probably search it up, it could be a problem with the batch of headsets you got your headset from

Yes I did see your message MotherDema; I don’t have enough experience in steelseries mice in general, much less the rival 3

[tall yoke]

I tried literally every way on the internet so I think the problem is in the hardware but thx anyway

[keen spade]

Yea at that point the only problem is the hardware. I’d get that returned for a working headset if the return window is still open or if your warranty isn’t gone yet.

[muted sandal]

So got an Arctis 3 and wanted to use the windows sonic setting, but its grayed out for some reason. Any solutions?

[fathom citrus]

When I turn the multimedia wheel, the sound of the computer turns down. How can I set this up for spotify only.

[rose flare]

you can't change anything with that

that is locked to computer voloume

@fathom citrus

[void wasp]

i have the apex 5 and just wondering why the 3 key has the hashtag on it but when i hold shift and press it it has the pound sign

[signal shuttle]

That sounds like it’s in UK layout

[blissful fossil]

Hello, Does anyone knows how long does the refund process takes?
I returned my item on last December 10th but haven't received refund yet. inquired several times after but customer support is ignoring my messages.

[ornate stag]

just do chargeback with your credit card

tell them that you returned your item

and

they didnt refund you

you will win the case

[weak geyser]

Yeah going straight to your CC company is going to be a lot faster than waiting for SS support

[ornate stag]

exactly, you might even get faster refund

with CC company with chargeback

[hearty summit]

I have the Steelseries arctis 7 bluetooth and the surround sound no longer works. When im in game I can no longer tell from which direction im hearing something and when Im in discord peoples voices seem muffled. Anyone know why it's doing this? And yes I have 7.1 surround turned on in the Steelseries engine

[ornate stag]

bro reset the headset

if you dont know

i can send the picture

how to do it @hearty summit

[hearty summit]

No I dont know how to @ornate stag

[ornate stag]

@hearty summit

its on the left side

remove the ear cup

[hearty summit]

thanks Ill try it

[ornate stag]

with the steel series app

[blissful fossil]

thank you! will contact to CC company

[blissful fossil]

thank you!

[ornate stag]

i can show it to you

give me few minute

[icy oxide]

Hello msi keyboard lights on my laptop are broken, colors do not change ... There is a problem with the steelseries gg program, I cannot change the settings
can someone help me

[late steppe]

why arctis 9 didnt recognize discord as discord and when i use chat mix it didnt work properly

[sharp eagle]

Hello!
I currently have an issue where some days the headset (Arctis 7 Wireless) connects to windows but does not receive any sound (Except its own on/off and mike on/off sounds), nor does the mike input work.
My girlfriend has the same headset and issue. Both started on the 11/02/2021.
We are both using SteelSeries Engine 3.19 and I had no issues until I updated to this version from an older one the day her headset starting giving her problems.
Windows update also installed two KB that day for the both of us, KB4601050 and KB4601319 so that could be another reason.
Changing usb ports for the wireless dongle seems to fix the issue.
If anyone has any ideas...
Thanks in advance

[hexed haven]

ok

[sharp eagle]

This seems like a similar issue to what I have, except for me the audio is staight up dead on windows start, or after hearing any kind of sound (Sounds like it breaks down and fades instantly)

[hexed haven]

is it the same on other headphoines

@sharp eagle

[sharp eagle]

I don't currently own any other ones to try

[hexed haven]

does ur gf have?

[sharp eagle]

Maybe, but then again, the issue seems to come and go, we had it on the 11th, and after we made it work miraculously, no issues until today, and today both headsets stopped working again until we changed usb ports

So even if I try another headset it might take days until anything happens if it does

Quite obnoxious

[hexed haven]

did u update audio drivers

[sharp eagle]

None that I can think of

[hexed haven]

maybe try that

i had kinda the same issue

i fix it when i restarted my pc and unplugged my hdmi

lol

[sharp eagle]

I dont use hdmi

And restard didnt help either time

[hexed haven]

sorry i cant help u

i hope u can fix it

[sharp eagle]

Thanks for trying

[hexed haven]

ur welcome

[sharp eagle]

This has to be some windows issue

I restarted windows audio service and the sound came back for the rest of windows

[sharp eagle]

Found a fix, working well so far

https://www.reddit.com/r/steelseries/comments/fp6ihk/fixed_arctis_pro_wireless_engine3_weirdness_win10/

Found the same errors in the event manager and it led me to this thread

If this was ever fixed it's broken again, maybe through recent windows updates

[thorny tinsel]

hi, i've asked for support via email 4 days ago and basically none replied to me regarding my issue, seems a loophole...

[weak geyser]

This channel is for peer to peer support, not official support from SteelSeries staff. Just be patient and an agent will respond to your ticket eventually. With the support staff working from home their capacity to respond and resolve things quickly is severely diminished. It sucks, yeah, but each support agent has upwards of 500+ tickets to respond to every single day, and since the team doesn't work on weekends, they're probably playing catch up on those tickets today.

[tulip thunder]

938877

943866

938410

933231

Customer Support can use a lot of work, I've been waiting over two weeks for an RMA code I was told would take 2 days. I've also had tickets auto-closed, and been fobbed off by your agents.

[median spruce]

does anyone have any ideas why when i run the steelseries engine installer, nothing happens?

ive tried disabling antivirus but nothing changed

[urban jackal]

I recently got a arctis 7 pro wireless and it keeps disconnecting on me with pleanty of time left for the battery, does any1 know the reason / fix?

[sharp eagle]

During usage?

It has an auto shutdown mechanism if you do not listen/talk for a certain time

[narrow citrus]

hello, is this the place where we can ask someone for assistance ,... other than "download the drivers again" ?

[sharp eagle]

It's just users here

Actual support is through website ticket submission

[tulip thunder]

The actual support needs work and is useless when it goes wrong.

[narrow citrus]

that has not been my experience.... odds are you will be waiting for a long while and even if the ticket itself is answered ... it wont be of any help unless you actually have someone to speak to.

[amber hatch]

so i have to destroy my headphones for the return right? It just seems kinda sketchy idk

[narrow citrus]

im bnot advocating that at all,.. however i have three headsets now and they all have the same issue... its nbeeen three months and no solution so far...

[sharp eagle]

What is the issue?

[foggy river]

The beta software Steelseries GG doesn't open unless it's open as administrator is there a way to fix this or at least keep it as administrator so I don't have to go through the start bar

[weak geyser]

Report in #moments or #moments-report-a-bug and you'll get better help

[narrow citrus]

chat and game channels dont seperate and thus gives me no control over individual volumes for the two,... which brings the whole "remove and redownload ' phrase however it says to make game dac the default ,... which one game dac game or game dac chat ?

[narrow citrus]

because only the chat allows for spatial sound ...

[sharp eagle]

I'm guessing you already setup your default and coms default in windows?

[weak geyser]

The game channel should be the default, but if the dac isn't separating the channels and a reinstall of the engine and headset/dac drivers hasn't fixed it it's most likely an issue with the dac itself

[narrow citrus]

yes indeed, however only chat allows for spatial sound ,.. ie DTS

[sharp eagle]

I've had issues this morning where the driver would only partially install on a fresh install or even an update

https://www.reddit.com/r/steelseries/comments/fp6ihk/fixed_arctis_pro_wireless_engine3_weirdness_win10/

Try this if you have not

Didn't have any issues with updates for almost a year and everything came down few days back

[narrow citrus]

thanks,... i just dont understand the whole customer service snub from these guys,.. they used tro be all about the gamer... ill give this a shot

[urban jackal]

@sharp eagle yeah during usage, 4-5 times today.

[sharp eagle]

I've had a few issues like that but it usually just went away on its own, maybe try reinstalling the engine? Can't really think of anything else

[urban jackal]

Alright, ill give it a go, thx for the help.

[sharp eagle]

Worst case you could probably bypass the problem entirely by setting your power option to never

You'd just have to remember to turn it off then, or come back to a depleted battery the next day

[urban jackal]

I actually did, it didnt work

[sharp eagle]

That's disappointing

Did the reinstall change anything?

[urban jackal]

I'm in the middle of something so i havent done it yet, but hopefully :p

[sharp eagle]

Good luck ^^

[tender rapids]

hey all, i was fumbled my way to be be fully working with discord, playing class lesson video from youtube, and taking calls on phone but when i moved my laptop to kitchen to get dinner going i just couldn’t figure out how to properly setup arctic pro wireless. is the only way to drag the box into any room i want to use my laptop / headset combo? tia for help.

[weak geyser]

The Arctis Pros need the transmitter box for the full wireless features, yeah. Although it does have bluetooth so if you don't want to move the transmitter box from your desk or wherever you can connect the headset to your laptop if it has bluetooth and use it wireless that way if you're moving around a lot

[tender rapids]

i am almost wishing i got the wired as i do lay in bed and watch my programming lessons. oh my hmmm

[mint relic]

I only play call of duty with my friends, my 7x works perfectly fine with Xbox parties and Cold War game chat, but in Warzone once it gets to a lower amount of battery, the mic starts cutting in and out, meaning my friends can’t hear me, once I plug it in to charge, they can hear me perfectly. Is this a known issue, or a faulty device?

[rustic valley]

It's likely the way the battery works.

Like how when you're low on battery with your phone the screen dims and it becomes slow and sluggish to respond.

[tender rapids]

what are the mobile audio cord and mobile audio charger cord that comes with the arctis pro wireless?

[rustic valley]

Audio cable I believe is 3.5 to a proprietary end.

And the audio charger I'll find out.

Here are the cables

[rose olive]

I’m looking for bigger earcushions for my steelseries 9, my ears touch the drivers and it hurts after long use. Any suggestions where i can get them

[rustic valley]

The leather earcups are amazing for it tbh

[rose olive]

from the steelseries website?

I just need something bigger so my ears wont hurt

[rustic valley]

Yeah those ones.

Lemme look into it for you though.

[rose olive]

Thanks

[thorn wind]

I've got a problem..

my gg wont work after the second startup

it only works after download on first startup

then after that it just infinetly loads

[rustic valley]

Brainwavs apparently do a good one, and there's the wicked cushions m50 pads. I can send a link to them on Amazon if you want

[rose olive]

yes please

[dense condor]

TheWayfinder#0778 has been warned

Reason: Posted a link

[rustic valley]

urgh sod off mee6

[rustic valley]

I'll have to DM you

[rose olive]

yep

[foggy river]

Thank you

[jovial plank]

Using steelseries Arctics 3 Bluetooth while playing pubg mobile

I use it on iPhone, my teammates are complaining of mic noise

How to fix that and get the max surround from that headset on iPhone XS Max?

[velvet rapids]

what are the benefits of "certified" compared to other headphones?

[brazen sinew]

hello hi

i have a question

when i open the GG client

the loading never stops

and it's stuck on this screen

what can i do to fix this?

[tender rapids]

thanks i did find that and was trying to find when i would use them as they may be a solution to my remote connection issue

[storm idol]

So I got the apex pro tkl and when I play csgo I get the damaged thing on the f keys. How Do i turn that off
So it doesnt coreesopond with it

[grave marsh]

Finally ordered my Apex 7 TKL after 3 months of waiting for them to be back in stock. Does anyone know the average shipping time for Steelseries?

[static raptor]

hi i have a problem the light of my steelseries mouse resets as soon as i plug it back in whether the software is on or not

can someone help me?

[modern finch]

discord auto configs them for you without giving you the controls you would normally have because they consider the preset settings optional, if anything its a disadvantage as you have less control

[modern finch]

go into apps and turn of gamesense in the steelseries engine

[bleak jetty]

does terraria have the gamesense sdk

[vernal coral]

i have the apex pro, and I am wondering. is the USB Port on the front left of the keyboard 3.0?

am thinking about getting some astro a40's with the mix amp, and my pc has limited ports rn

[weak geyser]

Yeah the pass through on the keyboard should be USB 3.0

[scarlet gyro]

Yo does anyone here have the apex pro tkl

[vernal coral]

I don’t have the TKL but I have the full size, and I’m pretty sure there the same except w out numpad, what’s up?

[unkempt mauve]

Hey guys, I have the 3xl prism mousepad, setup with Discord app to flash red when muted. However, once I un mute, it stops flashing red, but it does not return back to the configured colour, it just turns off. Anyone else experienced this?

[scarlet gyro]

Can I make the switches quieter? Almost like brown switches

[normal gulch]

Hi, I am disabled and have been using your Merc Stealth keyboard for many years. I game and i'm 50+. The "W" key on game pad side has broken😫 . The clear plastic part is in pieces. The rubber coating on the W, A, S and D is worn off. It's very difficult to find a keyboard that my disability allows me to use. Is there a chance you might still have some of these keys? SN: 9C11502471B. I was a Beta tester for Logithech since the late 90's, but with me now disabled I like this Steel Series Merc Stealth keyboard. Please help me if you can. Thanks, Please PM me too so I don't miss the response.

[lusty comet]

hey, ive asked this a few times. Sorry if its considered spam but i've never gotten an answer. If I get a arctis pro with gamedac, and I have a blackout blue yeti external mic, would I still be able to use mic monitoring?

[rustic valley]

Mic monitoring on the windows audio settings?

If so, yes works no issues.

[tender rapids]

Hey

If anyone here also has the Arctis 7 I need urgent help please, this problem only started yesterday, I literally can't use the arctis 7 game audio as the default output audio as I always did and I have the headset for months maybe 6 months.

Whenever I change the windows playback device to the game audio then I can't hear anything in youtube and discord calls

And it forces me to use the arctis 7 chat for mic and output

And I did not change anything in the steelseries engine or windows settings

Only hardware I got yesterday was a new gaming mouse and a new gaming mouse pad (Not steelseries If that matters)

[north elbow]

hey

I bought a Steelseries rival 300s mouse, but it doesn't work with a mouse pad.

[tawny reef]

A week

[wise condor]

I bought the Rival 600 mouse about a week ago. After a few days the drag and drop with the left button suddenly stopped working. Single clicks work, but when I hold down it doesn't hold the selection. Does anyone have any idea what it could be or what I could do?

[shell torrent]

Sup

[wise condor]

Heu

[shell torrent]

Well it looks like you're definetly not the only one with this problem

Where did you buy your mouse?

The steelseries website or amazon etc?

[wise condor]

On the official site

Mouse and mouse pad

[shell torrent]

Cause some people were saying that they had a bigger issue with amazon for some reason

[wise condor]

Yeah, I bought it on the official site because they had an offer if I bought both mouse and mouse pad.

[shell torrent]

oh

smart

I would suggest you make a ticket because from what I have found I don't see any solution to this issue and it might be a hardware problem

I don't know if it might be a sticky button or something but maybe just using the mouse and clicking it will end up working

In all honesty though I have no clue why this would occur

[wise condor]

Yes I opened a ticket almost a week ago, which is why I was asking if anyone knew the response time of customer service. Looks like I'll just have to be patient though.

[shell torrent]

Yeah

[wise condor]

I do micro-soldering and it's not the first time I've had to fix a mouse, but since it's under warranty and I got it a few days ago, I'd rather hear what customer support says before I open it up and put my hands on it.

[shell torrent]

Thank you for being chill about it because the amount of people having a bad attitude towards this is concerning

Sounds like a plan

[wise condor]

Thank you to you for your response. I can actually understand that sometimes products come out with factory errors. Actually I was very upset at first because in the end I paid 90 euros for the mouse and the fact that customer service is slow to respond does not help to calm down, but I am aware that we are in a difficult period for everyone and we need to be more patient. We are all struggling at work these days.

[shell torrent]

Exactly

[tender rapids]

why is my mic of my new steelseries arctis 1 mic not working? i tried everything

[coral hawk]

Anyone has settings for Apex legends on arctic 7?

[shell torrent]

Just checking if you have seen the mute button

[tender rapids]

i did

[full ibex]

Does anyone know a fix for audio delay in SteelSeries moments when recording a clip?

[shell torrent]

No it seems to be an issue for most people but it will probably get fixed soon enough

[astral lark]

Hi, im unable to get my artic pros + game dac headset to work on my new xbox series x, I thought I would be able to plug it straight in to the controller but I've had no luck with it, any advice or suggestions would be greatly appreciated thanks.

[shell torrent]

You have to use their X headsets that are XBOX compatible

[elder solar]

Steelseries engine 3 is making Fortnite crash, I uninstalled it and fortnite works. Any way to fix this?

[tidal ember]

Does anyone know how long it'll take before I can expect a reply to my ticket? c:
I've already been assigned an agent who's been helping me, but I've not yet received a response back - It's been a week since my last response to the ticket.

[elder solar]

Does it have the same functionalities?

I’ll check it out thank you

[tender rapids]

my rival 650 isnt working, it's not selecting anything and like bugs when a click for example if I play fortnite it delays when I shoot. Please could anybody help me.

[shell torrent]

Is it when you have it wired aswell or only while using wireless?

[tender rapids]

both

but when I switch my main button to the right button

it works perfectly

so basically the left click is rip

[cerulean dirge]

I received my coupon but I have to pay all $30 for a new Rival 3 again???? I broke it for warranty to pay all $30? (accidentally posted in #product-ideas)

[hearty summit]

The surround sound is not working on my Arctis 7 bluetooth. anyone know what I can do? I tried factory resetting it and still nothing

[strong rivet]

Hi, is there anyway I can get steelseries staff to help me with my issue? I feel as though this issue is out of a usual consumers hands unless you've had the same problem

It is relating to my Arctis 7 Wireless Headset

[hearty summit]

@strong rivet what is it?

[strong rivet]

So, in the software, my headset was showing as having no bars (so very little % left) and the button was glowing red. I plugged it in for about 2 seconds and the button went green and then in the software it was showing as being full health?

[hearty summit]

Weird. Id just keep it plugged in for like a good 30 mins

[strong rivet]

literally, it was in for 1-3 seconds no more and it went from red to green

[hearty summit]

have you tried factory resetting your headset?

[tender rapids]

i need hielp pls

how do i config my f keys for mac

to do the mac functions

[strong rivet]

@hearty summit how?

[hearty summit]

https://www.youtube.com/watch?v=hJ8j4aIR3uA&ab_channel=Brad'sLaboratory

take off the ear cup from the left ear

[strong rivet]

ty ty

[hearty summit]

The surround sound is not working on my Arctis 7 bluetooth. anyone know what I can do? I tried factory resetting it and still nothing

[strong rivet]

how do yk its not working

[hearty summit]

When Im playing a game idk where theyre shooting at me from lmao

[restive dust]

hey good evening I have a problem with one of my steel series bluetooth mice.It does not want to connect to my pc could you help me thank you in advance

[shell torrent]

What mouse is it?

[past flame]

anyone know how to reset the configuration of a specific app (i.e. minecraft) in the steelseries engine

[vital lava]

Asked this a few times but I am going to ask again. My Arctis 7 Game had a sound delay but my Arctis 7 Chat does not (game and chat are the different audio oupput settings you can use). This is very annoying and I need help

My headset is very new and I haven't caused any damage to it

[limpid badger]

guys, i'm having big trouble, i can't hear enything in my arctis 9 wireless, i hear the sound when i turn them on and stuff, but no actual audio from pc. I am using this little USB thingy to connect my arctis to pc. Other ones are working fine. Also when i use bluetooth they work :I

i have to deal with this really quick because i have tournament in 10 minutes, and i have only acrtis :I

Oh, okay. I would not recommend arctis for anyone, they are weird as hell, turning off without any reason, and now this

really

[zinc moon]

Go into the profile it created and delete it

@limpid badger have you checked that they are paired to the receiver, it should be solid white

@vital lava make sure to have steelseries gg/engine and check for an update

[zinc moon]

Does your computer have Bluetooth?

Support request
Issue

Steel series moments won't capture when the keybind is pushed
Troubleshooting steps I took

• checked for update (none found)
• tried multiple other keybinds
  Any help would be greatly appreciated!

[limpid badger]

ehh, nevermind, there was something wrong with software

[zinc moon]

👍

[past flame]

do you mean delete the .Isp file in the SteelSeries Engine 3\game-integration\games folder?

[zinc moon]

No, it should create a game profile in the actual engine

If not, you can always reinstall

[past flame]

i seem to have trouble locating it in the engine, just to be clear, i am looking to reset the config for the minecraft gamesense mod app

[zinc moon]

Just reinstall the plug-in

It's a basic solution and it'll do the same thing

I'd also recommend going through the engine file and checking for remnants of it as it may keep the config for later reinstallation

[tidal ember]

Anyone who'd know? ^-^

[past flame]

ok so reinstalling the mod indeed reset the mc gamesense but i still dont know how to reset the gamesense of other games, do you have a screencap of where to locate the profiles?

[zinc moon]

I personally don't have a product that supports RGB/bind profiles so no, but if that worked, do the same with the others

[past flame]

the thing is that minecraft is basicall the only one with a mod, all the others (cyberhook, terraria etc) have it integrated in the first place

reinstalling the game didnt work for cyberhook

Thanks for the help so far tho

[violet bolt]

Does anyone hear a weird buzzing sound in their Apex 7 TKL or is it just me?

[vital lava]

I just downloaded it. What should I do to fix it? Is there a setting or something I need to change?

I still have a delay after testing it

Oh, I just found out what the delay is

[zinc moon]

What?

[vital lava]

If I turn on 7.1 Surround, I have a delay. If I turn that off, it goes away. This doesn't really help my problem though because the audio isn't that good without it

[zinc moon]

Open an official ticket

[vital lava]

Ok thanks I will do that

[zinc moon]

Np

[vital lava]

I fixed it without opening a ticket! I followed a reddit post that said to uninstall steelseries engine, move the transmitter cable to a usb 2.0 instead of a 3.0 (mine was at a 3.0) and then reinstall steelseries engine. This worked and now I feel a lot better.

If anyone else has this problem, try doing this.

[zinc moon]

Nice!

[young widget]

is there a way to put gifs on the arctis pro wireless hub? or is it only for the +GameDAC model?

[sweet haven]

Anyone know when steelseries will be restocking the apex 7 tkl brown switches uk English?

[zinc moon]

Only works on apex

[zinc moon]

They don't announce that

[young widget]

aw man

[limber sail]

Hello guys, I need help. When i'm not playing any sound with my Arctis 7, I hear buzz sounds. Is this normal?

P.S please ping me if you know

[shy cairn]

Steel series is shit fam my shit got static in it

[limber sail]

u got the same problem too? dang

[tender rapids]

does anyone familiar with shadowplay know why when i clip a game all my friends in discord can be heard except me

[shy cairn]

You know how to look something up⁉️

[tender rapids]

no sorry

[floral root]

Anyone know where I can find black pudding keycaps? Looking to show off the RGB keyboard and HyperX doesn't even have the listing up anymore. They're for my Apex 7.

[mighty hearth]

I have steelseries 7X and everyone I play with says I sound muffled or that im talking over a walkie talkie. I have no sound effects on and have tried moving the mic further away from my mouth etc etc but always the same. Is there anything I can try?

[tender rapids]

Does anyone own a Steelseries arctis 7?

I have a few questions

[celest void]

What does the second usb do on the apex pro tkl?

[weak geyser]

If you're talking about the second cable, it's the pass-through for the USB port on the keyboard

[tawny reef]

I bought the Nordic/German keyboard with uk keycaps

[celest void]

So one is just for the keyboard and the second is for the usb pass through port?

[weak geyser]

Yep

[spice shore]

Hello

i'm getting the Arctis pro wireless

is there any problem with it to now of before i buy it ?

[tender rapids]

I have a problem with my Artcis 7 Head Set. I bought them from a friend without the wireless comutter (because he didn't have one I don't know why). And the headset is working perfectly fine, but when I open my engine it doesn't appear in gear(i want to customize some things). Can someone please help me???. - i also have a rival 310.

Thank u!

[dense harbor]

I have a problem with my Arctis 1, the sound is working well, however the mic is not, what can I do to solve this? Thanks

[dim forge]

My Arctis 1 Wireless's mute button doesn't work through Discord calls. It used to work before.

[oak wyvern]

what do you think about arctis 1 wireless? is that good or do you prefer anything else

[dim forge]

I like them.
Especially because the dongle fits for my Nintendo Switch.
And the are very comfy.

[umbral flint]

I keep getting audio problems with my Arctis Pro Wireless where the audio will kill itself and YouTube will tell me It's an "Audio rendering error, restart your PC" (Spoiler restarting does nothing), uninstalling all the driver and app does something, but It's a pain for VR when you're inside this other world and you want to use 7.1 surround sound, but the only fix I've found is to reset the chatbox, uninstall every driver in device manager and uninstall the app and reinstall. This is a pain too if you use a Steelseries keyboard and mouse and have to do this daily when it decides to break out of random

And for clarification SteelSeries Engine 3 has that issue worse while SteelSeries GG is slightly better when it comes to the ooga booga disconnect and also Spiritual Sound is on

[dense vessel]

AAnyone know why my keyboards rgb setups keep getting reset after updates?

I dont like having to go back and set them up all tha time

[slate kindle]

Is there a way to set a default preset for the aerox 3 wireless and QCK PRism Mousepad

because When i first turn them on when im turning on my pc, they go through their standard ugly color cycle

[tender rapids]

bruhh what kind of pathetic servers this is. Theres like 10 unanswered questions/day that no one responds to

like we keep asking questions

but we aint getting answers

yall can ban me if you want but you have to admitt that i have a point

[mild plinth]

Snav, do you know that you are on the USER-support chat? if you want someone to answer you, i suggest you to just go to the support channel up there

[winter ingot]

Anyone using the Wireless Pro with a PlayStation?
Mic is wayyy too sensitive, picking up literally everything, I even played music through them via spotify and you can hear the music through the mic

[dry wasp]

Turn it down until they say they can't hear you, then up one

[warm finch]

does anyone know where i can find the Registry code for my rival 650 wireless?

[ancient charm]

Any news on when the PS5 Firmware Upgrade for Pro Wireless is coming?

[winter ingot]

Is your mic very sensitive too? Also running on a PS5 here

[ancient charm]

It's not that, but the support site says there will be a general firmware upgrade for PS5, it just doesn't mention when

[winter ingot]

Yeah it also says optional firmware update which is very mis-leading because it doesn't say that its not even released yet

Bit sneaky really

[ancient charm]

Exactly.....I was just wondering if there is a rough estimate on when this will come out

[rustic valley]

Have you updated the engine software too?

I got ps5 on the pro+dac

[compact ibex]

Anyone know why i can't open a ticket

[normal gulch]

I cant even locate my keyboard on thier site to ask about replacement keys.

[compact ibex]

yea same

Their site's kinda broken

[normal gulch]

Merc Stealth keyboard, I'm disabled and used this since the 90's.

I cant even find where I can email them or call their customer service.

[compact ibex]

Ikr

My warrenty isn't even over

And i can't find where to get a replacement

[rustic valley]

https://support.steelseries.com/hc/en-us

[normal gulch]

I understand my keyboard is way past warrant, I'll pay for the keys needed. I my hands are damaged so this style with the "game keys"? on the left at an angle work great for me.

[compact ibex]

Yes but where do i get support

I have the apex 5

It's not even there

[normal gulch]

Mine is the Merc Stealth, not their either.

[weak geyser]

If a product isn't listed on the website it means they are no longer manufacturing it. Try reaching out through the #official-support channel and following the link under "keyboards" then "contact us" and see what they can do for you

@compact ibex what exactly is the problem with the board?

[compact ibex]

Some of the key's have a Extremely irritating squeaky sound

[normal gulch]

I tried that too, Yu have to choose a keyboard, mine isnt listed either, also tried the "Other" listed and you type your question, its a no go.

[compact ibex]

Where do i contact them? it dosent let me make a ticket

Or find their email

[normal gulch]

Same here, considering not promoting their products online anymore.

[compact ibex]

My last ticket was just marked as Solved

And it Stopped showing the open a ticket button

[weak geyser]

@compact ibex @normal gulch have you tried asking your question through the "Contact Us" tab at the top of the support page? You should be able to create a ticket that way as far as I know

[compact ibex]

Yes yes

[rustic valley]

Contact us. You should get a pop up, go to product help then keyboard then type what you need in there.

[compact ibex]

Yea After i go their, even if i find the product it tells me to "contact them"

But dosen't show a contact method

[normal gulch]

I see I can purchase another Merc Stealth keyboard online for $80, I dont have the money, just need some replacement keys.

[compact ibex]

i don't want to buy another keyboard that i still have warranty for

I literally just bought the steelseries rival 600 and the side grips r falling off

[weak geyser]

@compact ibex I literally typed "I'm having a problem with my Apex 5 keyboard. Some of the keys are squeaking in an annoying way. What can I do?"into the "Contact Us" box and after I selected "no" on the auto response not being helpful, it gave me a prompt to contact them by email and create a ticket

@normal gulch you should do this same thing. Just type your question into that box then if it asks "Was this answer helpful?" just select "no" and it will prompt you to contact them by email and create an official ticket

[normal gulch]

I had to choose "Legacy" at bottom to locate my keyboard in the drop down menu. You need to do the same.

[versed oak]

hi does anyone here stream on ps4 with elgato?

[tulip thunder]

I was told on the 28th of January to expect an RMA code within two days. it is now the 17th of February and no one has helped me at all. I have made multiple follow-up tickets that have either been auto-closed or ignored. I also had someone on this discord @hollow trellis say they would look into the matter two days ago, but has since ignored me. I'm at a complete loss in what do to, the website support has failed and all other forms of contact I could think of has failed. So what am I supposed to do here?

[open sandal]

Hey guys, I recently returned my steel series headset. The Artics 7 to be exact, they came in broken and I issued a refund which I did. So I asked for one they said yes so I got all the stuff ready to return and took it to my nearest ups store. It has arrived at their facility but I haven't heard a word from anyone and im very concerned cause im really in need of my money right now. I reall want some help if anyone could help me it would help so much thank you.

I have tried contacting them multiple times and have had no response and it has been way past the two week mark for the money to show up in my bank.

[weak geyser]

@open sandal contact your CC company and explain the situation to them. They should issue your refund ASAP

[open sandal]

I will man thank you

[open sandal]

If i have more issues ill come back here

[last shale]

hey guys i have a couple keys on my apex 3 that work sometimes but other times wont work/type at all

software resets havent helped and the problem is becoming more and more consistet

keys affected are (i had to copy and paste these) n comma period (both places) slash 0 (on the keypad) reverse slash and thats about it

[sweet haven]

Anyway to preorder a keyboard from steelseries?

[chilly ginkgo]

When are we going to get a better app for our gear? You know. One that tells me the battery % of my headset?

[slate kindle]

Is there a way to set a default preset for the aerox 3 wireless and QCK PRism Mousepad
because When i first turn them on when im turning on my pc, they go through their standard ugly color cycle

[dense otter]

hey how do i get rid of my apex pro profiles on my keyboard

[warped current]

Break the keyboard in half

[dense otter]

@analog wren

srry for the ping

[signal shuttle]

Don’t tag staff or mods @dense otter , but a reset of the computer would do the trick. Or deleting them individually

[warped current]

I think my idea would work better

[signal shuttle]

no

[warped current]

Bruh

[signal shuttle]

No bruh

😂

[warped current]

It said i was smamming

I did no such thing

[dense otter]

well i pinged a mod because someone could say that and someone just might believe them

[tender rapids]

Hello I have a Steel Series Stratus Duo but it does not show up in the steel series engine. Is it compatible with it?

[hardy geyser]

Can anyone help me.. how can i play fifa mobile using the controller??

[wind dagger]

hey, my right side of my Arctis 3 gone out. but I purchased it in 2019. I'm guessing there is no replacement because the Warranty is not going to cover it...

[sullen crater]

The Steelseries GG software is not loading up for me

[gray vapor]

anyone know something about audio switch on the actis 7?

[gray vapor]

What does the button do?

[prime heart]

does anyone know in which port i plug my artics 3 3.5mm in

in the headphone or mic

[light bronze]

@gray vapor it is to reconnect your headset if you ever have problems

[gray vapor]

ahh ok ty

[solar fossil]

what to do when my scroll doesnt light up on rival 710?

[sinful rock]

u gotta open a game

[gray vapor]

ahhh ok ty

[gray vapor]

When im in the chat sound thingy (see picture) and i switch to my speakers by turning off my headset all audio goes through except spotify music and browser sound i have all default in app volumne and device peferences (see picture)

It works with game sound selected tho but i only use chat

[glossy panther]

Hello everyone! does anyone know if there's a keyboard shortcut to mute the headset? I'm trying to map it to my Stream Deck

[dense condor]

Noedelhoofd#3574 has been warned

Reason: Posted a link

[last shale]

pressing down onto the wheel will mute any audio

[weak geyser]

There should be a splitter cable in the box for the headset. You plug the 3.5mm cord into the splitter then plug each end of the splitter into the headphone and mic ports if they're separated on your PC. If you plug the 3.5mm cable into just the headphone jack then the mic won't work.

[last shale]

or im pretty sure you can assign it keybinds through the engine

[glossy panther]

Oh, I didn't realise you could press the wheel!! Thanks! I tried finding a way to keybind in the engine, but didn't find an option.

[narrow ridge]

does anyone know if the arctis pro wireless can use its hi-res audio in the same way as the pro + gamedac if you plug it into the gamedac?

[last shale]

I’ll look into the engine could’ve sworn there was one and no problem my dude!

[narrow ridge]

does anyone happen to have an arctis pro wireless as well as a gamedac? (same one that comes with the arctis pro + gamedac)

[kindred zealot]

hello im using the arctis 3 headset rn and its the console edition, it came with a 4 pole connector to 3.5mm jack that i plugged into my pc but it doesnt work

im using my 3.5mm to 3.5mm from my old headset and its working fine

is there supposed to be more cables?

[narrow ridge]

is it plugged into the headphone port? ive accidentally plugged into the mic port before and wondered why my headphones dont work

[kindred zealot]

im on a laptop so theres only one port

[narrow ridge]

ah ok

[kindred zealot]

sorry i forgot to include

the right ear

works

but the left ear doesnt

but if i use a 3.5mm to 3.5mm it works fine

[narrow ridge]

idk much about the arctis 3, but does the steelseries engine detect it?

[kindred zealot]

whats a steelseries engine :O

its my first time with a steelseries product is that like razer synapse for steelseries?

[narrow ridge]

its like their app, allows you to customise your gear

yeah

[kindred zealot]

oooo

Arctis 3 no longer compatible with Engine and does not come with a SteelSeries Engine registration code. - from steelseries support page

[narrow ridge]

also did it only come with 1 cable or 2?

[kindred zealot]

it came with 1 cable

4 pole to 3.5mm

idk i might have dropped it while unboxing?

lemme check

[narrow ridge]

on the website it looks like its supposed to come with 2

[kindred zealot]

one sec lemme check if i dropped the other cable

[narrow ridge]

oke

[kindred zealot]

yea ive checked everywhere theres no 2nd cabke

cable*

ok ive just checked the box contents and it says theres supposed to be one cable only

maybe its because its the console edition?

it does say its compatible with pc though.

[narrow ridge]

console edition is supposed to come with 2 i thought

[kindred zealot]

nope

[narrow ridge]

ur right

im a 3head and clicked the wrong listing

[kindred zealot]

i bought the console edition because it was 30 pounds cheaper and i assumed it would work with my laptop

yea that sucks i guess i will return and buy the normal edition

[narrow ridge]

didnt u say it worked with the 3.5mm cable or whatever tho

like from both ears

[kindred zealot]

yea

but idk it kinda seems off that i have to use a different cable for it to work

[narrow ridge]

yeah thats fair

[kindred zealot]

and the microphone doesnt work just realised

MAN.

ok gonna open a return lol

[narrow ridge]

xD

gl man

[kindred zealot]

thanks

[fervent pagoda]

My micro (arctis pro wireless) is worse than the micro of the arctis 7 in teamspeak. Is that normal?

[narrow ridge]

are you connected with bluetooth? that might affect it

[fervent pagoda]

not via bluetooth. via 2,4 ghz with the box

but the arctis 7 is connected via 2,4 ghz too

[narrow ridge]

are the settings and everything the same?

like, is there noise compression turned on or something

[fervent pagoda]

yea its the same

with sidetone its very good so i dont think the mic is working fine

but idk if the compression for wireless is different to the arctis 7

[narrow ridge]

i thought they used the same 2.4ghz tech

does anyone know how to stop the rival 310 side grips from sliding off

[scarlet gyro]

Yo anyone have the apex pro tkl and know if it’s quiet

Or should I get the apex 7tkl ?

[slender kindle]

apex pro isn’t quiet, I got mine because it’s colicky

clicky*

[tender rapids]

What are good EQ settings for 1) Adventure/ Open world games [Spiderman, red dead etc] and 2) shooters [call of duty, battlefield etc) for the Arctis 7P

[patent forum]

Hello, I Have Steelseries Arctis 5 Headsets, But While Playing Games On The Computer, Chatmix Disconnects And Comes Back. What Is The Reason?

[finite sinew]

https://www.reddit.com/r/steelseries/comments/lndjx0/help_me_problem_with_dpi/?utm_medium=android_app&utm_source=share

[weak flower]

how to clean steelseries arctis 1 wireless earcup? mines getting smelly aff due to sweat

[finite sinew]

My problem

[weak flower]

tag me if someone knows how

nvm i found it on ur web (mb lmao)

[hollow rune]

can someone tell me how to reach support in Delhi, India

my mouse is not working and its still under warrantt

[reef jackal]

Hi all, So UPS has lost my parcels as they have not been scanned in over 3 Days, This is an RMA replacement so will I still get it ?

If anyone has experience with this please let me know

[cerulean dirge]

Contact UPS

Ask them where it is, if they have lost them, then I would contact Steelseries

[reef jackal]

I did, They said that their hands are tied as I have no contact information for SteelSeries

[grim widget]

My Steelseries Arctis 5 has been cutting out sound, and the mic is just static should I buy a new main wire for it?

[narrow ridge]

mine started doing that after i dropped them, but it turned out to be the actual port inside the headphones i think

i got a bit of a bodge fix by wrapping a couple layers of electrical tape around the connector and plugging it in so it was snug

[tender rapids]

When the Steelseries invented their first gaming headset

[cosmic torrent]

Hi all, I had an order placed on the 7th of January for an Apex pro uk but my order still says preparing for shipment when on the email it says it estimated the delivery on the 12-13 of January. i haven't received the package and none of my tickets are being answered after waiting 3 weeks. I dont know how else to get my problem solved as my tickets arent being answered.

[narrow ridge]

were you given a tracking number or any other info?

[cosmic torrent]

I think they did, it says the order number is "Order #1827942" but thats all i was given

so that might not be a tracking number but i am not sure

[narrow ridge]

nah thats not a tracking number, now that i think of it you probably wouldnt get one if the order status is still preparing to ship

id almost be tempted to try sending tickets from a different account, maybe theres a problem with your account or something

[cosmic torrent]

i have done that now made a new account on a different email and sent them a new ticket about the issue but i am unsure if that will fix it

they did send me an email on that new account's ticket saying they will transfer me to a specialist but that exact same response was sent to my original ticket and then i never got a response on it (still says that the original ticket theyve not responded to for months is still open)

[narrow ridge]

https://support.steelseries.com/hc/en-us/articles/360042381652-My-order-tracking-number-has-not-updated-or-is-stuck-in-pending-status

i just found that article, does that match your problem?

[cosmic torrent]

it does match the issue, except that says 3 business days, it has now been over a month without a delivery or change

it says no tracking available on the order history

[narrow ridge]

huh

are you able to cancel the order?

or is it just fully stuck

[cosmic torrent]

its a warranty order so i cant cancel

[narrow ridge]

ohhh ok

can you use the warranty code on another order? maybe they just didnt properly register the first one?

its very annoying that they arent answering your tickets, ive found their support is always quite useful

[charred python]

when i try to log into steelseries engine 3 it doesnt load up it just says "loading"

[narrow ridge]

maybe uninstall and reinstall? the classic never fails

[cosmic torrent]

i cant use the warranty code as its been over 60 days since i got the code

[charred python]

lmao yea i tried that and it unfortunately didn't work @narrow ridge

[narrow ridge]

i genuinely dont know what to do without contacting support, i feel like youve been caught up in a storm of errors here

[cosmic torrent]

it says the code has already been used 😦

[narrow ridge]

are you using the engine itself or the gg beta thing

[cosmic torrent]

yeah something has happened and i think ive unfortunately slipped through the cracks

[narrow ridge]

maybe try asking on the reddit? i think the support people lurk on there sometimes, especially after hours

[cosmic torrent]

ive tried making a post on their reddit where they took it down and sent me a thing saying to ask their support or a moderator, where i asked a moderator on the 12th of feb and theyve not responded

[narrow ridge]

did you message the SS reddit admins (idk i dont use reddit much) and tell them that youve done both of those things and recieved no response? maybe theyll be a bit more sympathetic

[cosmic torrent]

yeah i messaged "SS-Russ" but not been replied to

[narrow ridge]

and i take it they made you destroy your previous item in order to get the RMA code, so you dont even have the previous item you paid for

at this point, if youve tried literally every which way to contact them and get information (which it sounds like you have), id almost be thinking small claims court or something, but thats a big hassle

[cosmic torrent]

yeah i destroyed my product on December 8th and got my code a long time ago but could only order on the 7th of January because it took forever to come into stock again. yeah i dont think i would want to take this issue to court aha

[narrow ridge]

yeah no that makes sense lmao, but you really shouldnt be left without a product for this long

theres gotta be some other way to contact them maybe

itd be nice if they had an actual live chat on the site, so you could get problems checked out right away

[cosmic torrent]

yeah i think most of the issues would be solved if they had a live chat or a telephone number just something to talk to an actual person in real time and not over weeks/months

[narrow ridge]

yeah definately

or even twitter dms for support

[cosmic torrent]

twitter is one that i dont use aha

[narrow ridge]

tbf tho, ive opened about 7 different support tickets and RMAd 3 items and theyve all gone well

lmao i use twitter exclusively for getting into contact with support for other companies

[cosmic torrent]

i dont know why it has gone this poorly but hey ho, might consider doing the twitter route too but i will wait to see if they answer my new account

[narrow ridge]

thats fair, tbh theyve never responded to my questions on twitter, but its all i can think of thats left, GL tho!

[cosmic torrent]

thank you, and for attempting to help 😄

[narrow ridge]

no prob man, im here to learn xD

[late turtle]

Is there any way to talk to customer support without submitting a ticket? They take three weeks to reply and tell me they aren't going to replace or refund my RMA

[narrow ridge]

above there was a bit of a debacle about someone with a similar problem. LSS, its difficult

you should probably RMA

[late turtle]

It's so frustrating because I'm even offering to pay an extra £150 for an upgraded headset but they're saying no after making me destroy my current headset

[narrow ridge]

did they make you destroy it and then not send you an RMA code thing

[late turtle]

No they did send an RMA code, the pictures were with theQR code and all

[narrow ridge]

basically its a warranty return

[narrow ridge]

were you able to buy the item with the code? is it like a lost in transit kinda thing?

[late turtle]

They said I could order the headset again with a code when they restock, they had a restock the other day but opened it up to the public??? I had no chance of getting it myself

I would much rather pay for the upgraded headset as well. They know my current one is destroyed so I can't see why they're against it

[narrow ridge]

i see your point, but i think its cause they can only allow for a direct replacement, even if you can pay the difference for an upgrade

if theyre out of stock and youre still unable to get it though, definately let them know, the person above had similar issues after they just stopped responding to him

[late turtle]

How can I let them know?

[narrow ridge]

do they respond to support tickets? also it says in the email to let them know if the item is out of stock before you do the whole destroying item thing

[late turtle]

The worst part is I checked the stock and it was available, within the time I sent the photos and they verified it, it went out of stock

And no they've been ignoring my support tickets for weeks now

I need high quality audio for my work as well, this situation has ruined so much for me

[narrow ridge]

crikey alright, did they become out of stock before or after you got the code?

[late turtle]

I got the code after they went out of stock

I remember as soon as I got it I went to order the headset and it was unavailable

[narrow ridge]

alright, did they give any indication as to when they might be back in stock?

if you have a steelseries account, go to your profile and there should be a support section

[late turtle]

Back when I first did the RMA (start of January) they said they'd have a restock in February. I'm fairly sure they had the restock the other day and I had no chance in ordering a pair

[narrow ridge]

im gonna check, but i think you have to do their little AI chat message thing in the bottom right and just answer no until you can get to a contact support thing,

[narrow ridge]

I mean they cant expect you to be online and ready 24/7, especially if theyre selling out so fast, how long is left on the code?

[late turtle]

I think it's about 7 days left

It was issued on the 5th of January

[narrow ridge]

what item is it?

[late turtle]

Arctis 9X

[narrow ridge]

i somehow managed to get arctis pro wireless into my cart the other day when they were out of stock, so im wondering if theres a way to do it for you, just so you can get the order set up

[late turtle]

The page only says I can sign up for stock notification emails

I got an email when they were back in stock whilst I was working, I checked the website less than an hour after the email and they were all gone

[narrow ridge]

yeah thats no good

i was gonna say maybe reddit is an option, making a thread about RMA codes running out because items are out of stock, but the guy above aparrently got his similar thread taken down

maybe worth a shot tho

cause it seems like a few people might be having this issue

[late turtle]

I thought joining this discord would help but it appears everyone else is being treated the same by this company

[narrow ridge]

i mean this isnt intended as official support, it just sucks that all they do have as official support takes forever

[late turtle]

They really need to revise their customer support though because I know multiple people whoo swear against SteelSeries because of their lack of care for customers

[narrow ridge]

before covid i had a bunch of RMAs and support tickets and they were always super fast and helpful

definately

they need at the VERY least a live chat for important issues

[late turtle]

My brother had to RMA a headset a couple years ago, it was signed for at their office and they claimed it never arrived

We had to phone the office directly because their support lines were no help

[rustic valley]

Tbh, COVID is causing huge issues and the staff are snowed under on tickets it's shocking that you've waited so long and this is definitely a very crappy answer but all I can advise is keep trying. 😅

[late turtle]

I gave them the benefit of the doubt at first, but they can't blame covid on taking three weeks to reply too a support ticket

It's evident that they're taught if they don't want to deal with an issue then they just ignore the messages

[narrow ridge]

yeah to be fair, i opened a support ticket the other day and they answered it within 2 days

it was a pretty simple question tho

maybe the RMA process and stuff like that just takes more time

[late turtle]

But whenever they do reply they just say they can't help

[rustic valley]

The staff are working from home, and the resources are stretched, they're buried under tickets, I'm sorry that you haven't had a reply. And I'd argue it's not evident that they're taught to ignore issues. When you raise a ticket and reply to a ticket it'll go to the back of the Queue each time, which is crap.

What's their reason for not being able to help?

[charred python]

i am using the engine

[narrow ridge]

theyved at least tried to help with this issue with the addition of the AI chat thing

[late turtle]

They just say they can't let me pay the difference for a different headset and that they can't give refunds after 14 days of the original purchase.

[narrow ridge]

maybe try downloading the GG beta?

[charred python]

okay imma try that

[narrow ridge]

i think it might be because some people would abuse the warranty thing where if it was say, 4 months in and they couldnt return, but wanted the next model up, they could fake an issue and just end up paying the total for the next model up, but getting 2 headsets in the process (even if ones destroyed)

i have no idea tho im no lawyer

[late turtle]

I can understand their concern for people abusing the system. But surely they can at least refund my money

Because right now they have my money but I have no headset, and haven't for the lat six weeks

[gray kite]

i dont know if this is the right place but why does my audio cut out? like when im playing my game i have to manually bring the audio up or turn it on so i can hear it but then it sometimes doesnt work. im using an arctis 7

[narrow ridge]

yeah thats where i think the line should be drawn, they should prioritise those with ongoing RMA issues that are unresolved and nearing the deadline, especially when the previous item has already been destroyed

[narrow ridge]

this is the right place dw

[gray kite]

alright cool

[narrow ridge]

any other info on what happenes when the audio cuts out?

[late turtle]

I just feel so defeated by this company. I can assure you I'm never buying anything from steelseries after this

[gray kite]

not really

[narrow ridge]

thats fair honestly, they seem like a decent company but have just got some priorities messed up atm (and not enough staff), maybe let them know and they might send something as an apology? worth a shot

[late turtle]

I wish there was a way I could let them know lol, other than support tickets theres no way of them replying to me

[rustic valley]

Check your consumer rights

[narrow ridge]

how long have you had the headset? easiest solution might just be RMA

[rustic valley]

Because the UK CRA reading into it, they have a right to repair or replacement before a refund

[gray kite]

maybe a year

[narrow ridge]

also like i told the last guy, if youve destroyed the product and coulnt get a replacement, maybe take it to small claims? usually just the threat of this kick starts people

[narrow ridge]

do you think theres any chance of it being within the RMA window? most steelseries stuff has a 1 year warranty, but it might be 2 years depending on where you live

[late turtle]

I submitted a new ticket yesterday threatening legal action and they just merged it with my previous ticket and closed them both

[gray kite]

i got it in California and i dont have the receipt anymore (I live in Washington )

[narrow ridge]

alright well that means theyve acknowledged the ticket and id say you could probably now undergo legal action, sucks that thats the outcome though, but id wait until the code has officially expired, just in case they come back into stock

[narrow ridge]

did you buy them online or through a physical store

[gray kite]

physical

[late turtle]

Thank you for your help, I'll look into that

[narrow ridge]

np dude, im not a lawyer, so i cant rly give you any advice about that, but yeah, definately wait until the code expires

[narrow ridge]

aight so i dont think theyre gonna be able to RMA then

[gray kite]

ye

[narrow ridge]

did you try uninstalling and reinstalling the engine? some people online have said that fixed it, but some others said it only worked for a little while

[gray kite]

idk its fine i can figure it out

[narrow ridge]

aight man, gl with the problem!

[gray kite]

thanks

[narrow ridge]

my turn to ask a question 😎

does anyone have both the arctis pro wireless and the arctis pro + gamedac and is able to test a thing

[rustic valley]

I have the pro+ what do you need?

[narrow ridge]

i was considering buying the arctis pro wireless, but i wanted the option to have hi-res audio if i wanted to plug in a wire. since the arctis pro wireless has the same drivers but cant output hi res (by virtue of being wireless), i was wondering if the arctis pro and pro wireless would sound the same if they were both plugged into a gamedac

from what ive heard, the sound quality is noticably different between the 2 (when its hi res vs not hi res)

sorry if its a weird/confusing question, i was just very curious and thought the best place to find someone that might have both would be on the official discord

[wise root]

HELP!

I've been having problems with my Arctis Pro Wireless and Discord. When I'm in a server with friends and a music bot my discord sound will go completely off when no one is talking for a few seconds and thus will not hear the music (this doesn't count as someone talking for some reason), it will go quieter gradually for the length of about a second and then turn off. The moment someone talks the music will pop in instantly together with the person talking.

I have tried with earbuds and here it doesn't happen... So this makes me think it's a thing with the headset maybe. I am using the recommended settings with a Steelseries headset in Discord and have no attenuation settings turned on... I also have tried reinstalling Discord and have just reset my windows not long ago (but just before I got my Arctis Pros)

Please help because I think it might be a thing with the headset Discord integration/collaboration or something and I'm going insane because it's very annoying...

[narrow ridge]

do you have any other devices you could test the headset with? like a laptop or another pc

[sweet haven]

Do steel series products work with aura sync?

[signal shuttle]

No

[last shale]

That’s why I’m scared of RMAing I can’t guarantee I’m going to get a product back (new) after destroying my old one

And I’m using an apex 3 that has certain keys that don’t function

[late turtle]

I think you’re able to pay for the replacement product and then once you destroy/send back the faulty one they refund you. I’m starting to wish I had done that now

[narrow ridge]

I've not heard of them doing that, but ive not had to deal with out of stock items before

[signal shuttle]

There are different RMA routes

One route is destruction and replacement code to get a new one

The alternative is to have you purchase the item again using a specific code so it is recognized for the Rma order, from there once it arrives then the buyer is issued a refund upon arrival.

All of this is granted that steps are followed, the product is within warranty, proof product destruction, Serial Numbers are correct (typed and photographed), etc

[bitter solar]

the right one is loose

the spacebar goes right to left, like when i push it down on the right side it goes on the right side, same thing with the left

apex 7

payed 200 dollars for this thing and didnt even mean to break it

[gray kite]

how do i connect my aerox 3 wireless to bluetooth

?

[signal shuttle]

switch to bluetooth mode and pair

[gray kite]

ive tried

[autumn juniper]

Hey, so my Arctis 3 bluetooth isn't working, every night I charge it but when I press and hold the bluetooth button it won't turn on so I am forced to use wired

[dire berry]

when i use SSE apps my oled image gets replaced with the stock logo, anyone know how to fix this?

specifically im using the minecraft one lol but its doing it with the discord one too

[tender rapids]

Hey im trying to make a macro where it holds down V and while it holds down V it presses num7 but it always presses V then releases and then num7

[keen portal]

Hello, I used to have an Arctis Wireless Pro. Unfortunately it broke and I had to downgrade to a Arctis Wireless 7. However, I play Tarkov and now my in-game sounds sound ''Hollow/Heavy'' rather than clear? It's almost an Echo as well.

Another question is that I get two options under my windows audio. ''Headphone of Arctis 7'' or ''Earphone of Arctis 7''. I don't know which one is the proper one to use.

[narrow ridge]

does superglue work for gluing side grips back onto rival 310?

[keen portal]

Why do I get Audio Renderer Error on sounds/YT/Discord when I turn off 7.1 through the configuration screen

[north bay]

Part three of audio hub corruption

Still progressing worse and worse each day ._.

[lavish grotto]

hey i just purchased the arctis 9 for pc, its connected and functioning but why can i hear myself through my own mic ??? - and how do i turn that off

[rustic valley]

Have you got the engine software to go with it?

[lavish grotto]

yup fully updated both drivers & firmware

[rustic valley]

If you go into the headset customisation, there should be an option for sidetone.

[lavish grotto]

done- boom thanks ❤️

[rustic valley]

No worries!

Glad you sorted it. :)

[lavish grotto]

me 2, i got a breathing issue so hearing myself breathe is not ideal hehe

[steady imp]

Hi. Can you help me? Where can I buy HeadBand for steelseries v3

[prime widget]

free sync on monitor on or off 144hz
'

[pure patrol]

Today I got my QcK Prism Cloth
After setting up my favorite Color Shift, I looked for the Discord GameSense App. I wanted to make the first zone to notify me when i'm muted and the second one to notify me, when i get any discord message
BUT: After i tested the functions, i realised that every time one of the discord event appears (Message / Muted) the light will be turned off. It overrides the Color Shift colors and the light will be off forever
Is there any feature where the Color Shift will be continued after the discord event is not active anymore?

[granite mauve]

my apex pro isdnt showing up inn the engine anymore can someone help

[blissful herald]

Hi I need help to active the Noise Cancelation on SteelSeries ARCTIS PRO Wireless, it doesn't show in the engine?!?

[granite mauve]

my apex pro isdnt showing up inn the engine anymore can someone help****

[tardy valley]

Hello an I got artics pro wireless and there some white noise as soon as I turn it on!

[granite mauve]

my apex pro isdnt showing up inn the engine anymore can someone help

my apex pro isdnt showing up inn the engine anymore can someone help

@left dunepport

[rustic valley]

Have you tried reinstalling engine?

[granite mauve]

yes

i have 2 times and nothing works

@rustic valley

[weak geyser]

Have you tried removing all of the keyboard drivers from Windows + remove the engine then restart the system and plug the board back in?

[granite mauve]

how do i do that

[weak geyser]

Go into device manager and find the keyboard listings, right click and unstall drivers for all of the keyboard options listed

[astral thunder]

hello, i own a apex pro tkl QWERTZ and sometimes i cant press windows and it wont do anytrhing same with alt tabbing or the media key

why is that and if so is there a fix for it

[bleak jetty]

https://www.reddit.com/r/steelseries/comments/f35zcg/arctis_pro_wireless_mic_noise_cancelling/

[sweet haven]

Does apex 7 keyboard have per key lighting that you can change?

[granite mauve]

that didnt work @weak geyser

[astral thunder]

hello, i own a apex pro tkl QWERTZ and sometimes i cant press windows and it wont do anytrhing same with alt tabbing or the media key
why is that and if so is there a fix for it

[tardy valley]

Hello an I got artics pro wireless and there some white noise as soon as I turn it on!

@worn oasis ort

[sweet haven]

Does apex 7 keyboard have per key lighting that you can change?

[weak geyser]

Yes

[charred musk]

i have an arctis 7 and just update SS engine to SS GG and ever since my profiles never switch. if i manually switch them or set them to switch with a game, neither works. especially manual. completely clean install too

[obsidian flame]

I have an arctis 5 and the mic sounds fine in the SS engine live playback but when ever in a game or in the voice recorder app the mic sounds like its underwater

[bleak gazelle]

Hi. does anyone have good settings for the Steelseries Arctis 7P for WarZone? (PS5)

[lavish grotto]

any1 know why my arctis 9 is treating discord as non-chat source ? and treating it as part of the game when i use the dial

[tender rapids]

Hi Guys, anyone knows where i could find the wind pop filter for the arctis 9 headset mic? I've been looking for days but i can't find anything

[delicate juniper]

Anyone have an idea why arctis pro + game dac wont update the steel series engine it says it needs additional software toi click to install but it just ends in a error

[tender rapids]

Why the does my Steelseries Arctis pro + game DAC keep disconnecting? This headset is so expensive, and yet it disconnects me every 30 minute? Only began to happen after half a year ......

[delicate juniper]

hey at least your lucky i cant even get mine to pick it up on the pc sound settings

just got it yesterday and it wont even show up as a device

got a 250 dollar paperweight right now

[covert lotus]

i cant see the battery amount of my steelseries arctis 7 when i use it and run the app

[tender rapids]

i think its just my headset thats broken

sound only from left earcup

[silent inlet]

I cant hear enemies in warzone with my arctis 7s any tips?

[grave cedar]

anybody know where to find my warranty RMA coupon code, I looked everywhere I could think of and I still can't find it, it has been a week since they said they would give me the code

[frank raft]

Hi everyone I need some help when I try to get some game (on steelseries games) I see it( on Pc same

[civic basin]

Steelseries moments: Can I remove the mic audio AFTER it has been captured? The auto-capture feature has generated some good content, but I didn't have my headset on so it was just capturing random noise

[weak geyser]

No, currently Moments only mixes all audio tracks, game, chat and mic, into one so there's no easy way to edit it after the fact. Best solution is to either mute the mic in Moments or just keep your headset mic muted

[wraith aurora]

somebody know how to fix the critical update? when it updates it, it finishes with no error but it keeps saying critical update

[vivid iron]

why is the right side of my Apex Pro TKLs lights not on with default config 1

[honest nacelle]

I would check if the keys are actually assigned in the steelseries engine. IDK why but sometimes they get deselected. I hope I could help

[marsh patrol]

its been a few months now and SS still hasnt replaced my headset. Has anyone else received a warranty replacement lately?

they said they cant right now because of a system issue?

thats been going on a while?

[tender rapids]

When will the firmware FINALLY come for the Arctis Pro Wireless?
The one that Steelseries promised 6 months ago for the PS5.
Or was that a empty promise? Won’t surprise me……

[formal zephyr]

make sure the Arctis 9 is in PC mode and not Playstation mode and then make sure that in Discord you select „Headset Earphone (Arctis 9 wireless Chat) for output devices

@lavish grotto

[split mulch]

i have a problem. just got my rival 3 wireless and for some reason, the mouse wont connect

oh i have found the problem. nvm

[tender rapids]

Any fix for steelseries arctics pro 7, that keeps disconnecting like 20 times aday ???

[real lava]

My steelseries software is in a other language

and idk how to change it

oh i just fixed it

[kindred finch]

my aerox 3 wireless just refuses to pair to the wireless dongle

updated the firmware couple weeks ago and it was working fine but it suddenly just died

any help is appreciated :)

[split mulch]

can u use the rival 3 wireless with just 1 battery? i read that you were able to do it to make it lighter but when i take out one of the batteries, it wouldnt connect