archive-user-support

[upper fossil]

I can’t hear what ppl say now on ps5 because i can lower sound in general only. And sound in general is lower than before. Is this upcoming firmware will fix these issues?

[dim forge]

What's the best wired and wireless SteelSeries mouse? Specifically for games like Valorant.

[weak geyser]

That's probably an issue with the PS5 software locking that volume control and won't be enabled until SteelSeries pushes out the firmware update to their headsets @upper fossil

Although I would try looking around the internet for a workaround. You'll probably get an answer faster doing that than waiting around in this chat

[upper fossil]

No answer nowhere

Especially from arctis

I feel conned

There is serious disconnect between what they claim on the website and reality

[weak geyser]

@dim forge it's very subjective. Depends on lots of things like hand size, grip style, and weight, though generally the Sensei line is pretty good for competitive games and something the Rival 3 is a pretty good all around mouse. You'll probably have better luck with suggestions in #💬-general since this is mainly a support chat

[dim forge]

ok

[upper fossil]

Does not unfortunately

No matter what i do this option is greyed out 😦

[weak geyser]

@upper fossil doesn't really seem like there's a disconnect to me. Doing a quick search in the official SteelSeries channels, everything says the chat mixing feature will be enabled later via a firmware update to the headset itself, and something that Sony will enable later on next year for the PS5 just like the expandable storage option

https://steelseries.com/blog/playstation-5-ps5-compatible-headsets-382

https://support.steelseries.com/hc/en-us/articles/360052185332-Is-there-a-firmware-update-for-the-Arctis-Pro-Wireless-to-work-on-the-PlayStation-5-

[upper fossil]

I don’t want to be rude or anything

But we are reading the same thing right?

Thank you for trying to help me thoug

👍

[weak geyser]

From what I've found it seems like the Chat Mixing feature will be enabled for all headsets regardless of brand later on next year, like they're doing with the expandable storage option which won't be enabled until next year. SteelSeries is probably going to get to it first, simply because their headsets have the dual audio output feature baked into them already. Until then all you can do is wait, that's just the way it is. Blame Sony for locking down the feature

You can send links in this chat

You can't send links in general lol but they're fine here

[upper fossil]

I did, nothing works

[weak geyser]

Like I said, seems like Sony is just limiting that option for whatever reason just like they're not allowing M.2 SSDs to be put into the empty drive slot until they grace is with a magical firmware update sometime next year

[upper fossil]

@tulip totem hmm, i will try this

[upper fossil]

Yeah, firmware seems unfinished. But there is a bit of blame for arctis. I bought this headset because i was told that firmware update is “optional” and this headset should work fine.

I tried this and was still grey 😦

It’s still on the website 🙂

[weak geyser]

I would guess that if Sony actually implemented the full features of their product before selling it the Arctis would work fine, and they didn't come to SteelSeries and say "Oh by the way, we're limiting the functionality of your product because we want to lock down our console even more."

I'd be more pissed at Sony for selling an incomplete product if I didn't already hate consoles

[upper fossil]

Im pissed on both

[weak geyser]

True, SteelSeries should probably make another blog post to say Sony screwed them over instead of just letting people figure out their $350 headset can't do all the features you paid for

[upper fossil]

Exactly

[weak geyser]

Yep

[upper fossil]

Well it seems its a waiting game unfortunately. I need to wait for firmware update from both sony and arctis. But arctis should update this blog asap, at the moment this article is just not true

Thak you both for your time

👍

[weak geyser]

It's pretty vague wording, but like one of the comments said if they're just adding text to the screen they could have done that on the day of release, but adding actual optimized functionality to a brand new product that's so different than the previous generation takes a little more time, and I don't imagine Sony being very helpful with making sure third party hardware is compatible because they want you to buy Sony products only and never leave their ecosystem

It's the same crap Sony has been pulling for decades. They still haven't learned their lesson because people are still dumb enough to fall into the trap

[upper fossil]

I was thinking the same thing, if it would be the case of just adding ps5 profile it would be done already

[upper fossil]

And actis as well, if you don’t know don’t write blog about it

[weak geyser]

Or at least update the one that's already written since it's the first result when you Google SteelSeries Arctis PS5 compatibility

I'm not forgiving SteelSeries for being dumb, I'm just saying Sony sucks more lol

[upper fossil]

Sorry i just i bit bitter. So much money i spent. And last gen astro didn’t updated firmware on my mixamp and i had to buy new headset

If this happens again i will just scream to the void

And will use tv audio forever 😂

[weak geyser]

Scream into the PS5, Sony is listening to you after all lmao

[upper fossil]

😂

[tacit coral]

i got my arctic 3 bluetooths today in the mail and the mic is just picking up this weird PSHHSHPSHshhfhspshhshhhs noise can yyou help

[warm helm]

not sure if this belongs here, but i was wondering if someone can give me advice on how to clean my Apex 3.

[grave grotto]

So I can’t use my steelseries pro with game dac on my series x?!

[verbal cape]

does anyone have any advice on why my new arctis 7 pros wont be recognized in windows at all

[swift condor]

hi, for like 3 days i have the problem with my rival 600, the problem is that my right click is not working, sometimes it clicks, sometimes not or even it unclicks itself when i aim in games, i dont know what to do, any1 got any ideas how can i fix it?

[signal parrot]

hey my rival 650 left mouse button randomly doesn't work properly it only works when you press hard. I already tried the mouse on a other pc and that didn't work. Can somebody help me mention me please

okay after 3 hours I finally got it

[tribal rover]

nice lmao

[signal parrot]

I used the Rival_650_Recovery_Tool that I got a few months ago from my support ticket and its working again

[tribal rover]

i dont think 8:27 to 8:36 is three hours

[signal parrot]

yeah I was typing this message in here

[tribal rover]

o

[signal parrot]

and thought what if I use this tool

issue started 3 hours ago

[tribal rover]

mk

[quiet lily]

anyone know if there is a way to turn off or change the yellow indicator light on the aerox 3?

[swift condor]

bruh the same problem but with rival 600

[tender rapids]

me and @signal parrot had the simlar problems

he/she opened a ticket and follow a more convienint way

i, smashed my key till it works

both works but i think u should try their way first

[swift condor]

i contacted them, we will see when they will answer

[tender rapids]

k

if all fails

u konw wut to do...

[swift condor]

ill have to switch smh

[tender rapids]

@signal parrot i think if u show @swift condor the ticket it might help

[swift condor]

but they had a 650 mouse, mine is 600

dunno if that will work

[tender rapids]

try as many steps as u can

[swift condor]

but i dont know where to start LOL

[tender rapids]

lol

ask a mod here

[signal parrot]

i can send it to you?

if you want

[swift condor]

sure

[clear tangle]

yo guys
i have a problem
hopefully somebody can help me
i got thje arctis 7 pro and the steel series app installed
since some days, my sound stops working as long as the steel series engine is installed

uninstalled the app and my sound works, i reinstall the app and everything stops working

[weak oriole]

does anyone have the rival 3 wireless and you cannot bind button 6

i contacted steelseries about it but they just say 'reinstall drivers and delete the folder etc'

which doesnt help since on my rival 110 i can bind button 6 to anything but with the rival 3 i cannot

[novel bolt]

Same here with the rival 710

[weak oriole]

wtf is going on with these guys

u tell them the issue they tell u the same thing every time

[cerulean iris]

does anyone know how to fix the volume scroll wheel and multimedia key

they dont work at all

[zenith tree]

Artis 7 just came in yesterday and the mic is very muffled and barely picks up any sound from me

anyone know how to fix this

[civic folio]

I am having a problem with my artics 7 sorrund sound not working

It doesnt work when I am using it wireless

[tender rapids]

Arctis pro 3's does not work, the wires that were soldered on the soundboard in the headset are now disconnected from the solder, I don't want to solder bc I have burnt myself doing it before, is there any way I can get a replacement for just the soundboard?

uhm

did u purposly brek it?

[slate hemlock]

My steelseries moments capturing doesn't work

[tender rapids]

No

It was already like that

oh

well how long have u had it

@tender rapids

Bought it broken, Ik, I was dumb but I really need to know how to fix it

All I need is a sound board replacement

[tender rapids]

u can get a replacemnt

I have been waiting for a response for 2 days

its only been

2 days

dont worry

Ik

if its more than a month

then maybe

Month?

shouldnt

take that long

but wait a week

its been slow recently cuz of covid

I can't get a replacement

I bought this 3rd hand

why not

oh

uhm...

I don't have the purchase receipt

that might be a problem

It's like new with flaws

No, the first person used this for a month

And that's how it got broken

Second person plugged it in his PC and fooled around for with it for like 2 hours and then he sold it to me

well

how much did u buy it for>

?

[noble sapphire]

I wanted to order apex 3 in language German but it’s out of stock. How long does it usually take until it’s back?

[torn crystal]

anyone using the arctis pros+gamedac and can help me with the equalizer for use with Hunt showdown. they sound totally different to my 5's and Id rather not return them.

[languid rivet]

guys im having a tough time deciding thought id ask here

what steel series hedset has the best microphone quality and works on xbox and pc

[tacit needle]

Is there any way to change the radial effect direction on your apex?

Since the west coast effect has a radial effect thats not in the middle

[dim forge]

Was the Sensei 310 discontinued??

I can't find it on Amazon.

[mental grail]

@dim forge based on their website it seems they are out of stock for that particular mouse, which is probably why you can't find it on Amazon.

[dim forge]

Oh

[mental grail]

@dim forge they do have the notify me button on their website for that particular mouse, if you want them to send an email when that mouse is back in stock

[dim forge]

Oh ok thanks

[tender rapids]

good

[sharp badger]

@noble sapphire Conrad hat die Apex 3 und die sind kurzfristig lieferbar bis Ende der Woche.

[tender rapids]

yeah, uhm my rgb on my headset doesnt really work

one side lights up only

and doesnt use my profile

[tender rapids]

k i fixed it

reinstalled basically

¯_(ツ)_/¯

ah

[ivory siren]

I’ve just checked the status on my SS order and it says: Shipped. Does this mean that it’s been sent to me or it’s already arrived? because nothing has arrived to my home.

[pulsar lark]

The Rightclick of my Rival 600 just wont work anymore i got this mouse for under a year now can i fix it myself?

[weak geyser]

@ivory siren If it says "shipped" that usually means it's left the warehouse and is on it's way to you. You should have been sent a tracking number to check on the progress of the product in an email confirmation or something

[tender rapids]

my guy, i was litreally talking about that yesterday

hold up

u can ask Roque

for their ticket

or u can smash the key like i did

till it works

[desert jetty]

I need some assistants, so I ordered the Rival 600 on the 25th of November, its now thr 7th of December and im still yet to receive my tracking number, just wanna know if its been shipped out yet. I raised a ticket as standard but not response since.

[plush anvil]

Is there actually anyone that has gotten their product from SS website lately?

[sharp light]

Hi before all sory for my bad English my primitive language is ,Turkish my problem: is my artics 3 2019 edition's microphone doesn't working maybe some problem in cable can i fix it myself?

[noble sapphire]

Leider auch nur mit 5 Wochen Lieferzeit

[dense leaf]

how can I make the profiles on my Arctis 5 switch automatically when I open certain games or go back to the desktop

[hoary rose]

Did you find out what was wrong?

Im having the same problem

Ok I got it to work

Gotta love reddit

[radiant thicket]

@hoary rose nOPE

Nope

[hoary rose]

I got it

[radiant thicket]

How do you fix it

[hoary rose]

I went into bootloader and it picked up a failed firmware update

After that was sorted it worked

[radiant thicket]

What is the bootloader?

[hoary rose]

Lemme dm you a link to a reddit tread that I found

Idk if I can send it here

[radiant thicket]

Try

[brazen mica]

FYI found a user on reddit saying using turtle beach audio controller should works fine with Arctis pro wireless for series x consoles , I ordered turtle beach headset audio controller plus from amazon and it works fine on my Arctis pro headset , mic is working

[icy flare]

Im not getting any responses with support tickets. Is that normal to get ingnored?

[zenith tree]

anyone know how to fix the mic on artis 7 I've tried like everything its not picking up any audio or its very muffled

[dim forge]

How do I increase my volume on the arctis 1 wireless for discord? they aren't even discord certified, but they work with the audio jack, at least, but not the dongle or USB. They work for my Switch perfectly, tho. The engine will only accept changes in the settings if it is connected wirelessly.

[vocal moat]

why is malwarebytes detecting SS engine system monitor as a bitcoin miner?

false positive or should i be concerned about it?

yeah that was my initial thought aswell

it only came up once, so if it doesnt come up again il not worry anymore

[near fractal]

The file is OpenHardwareMonitorLib.sys. It's an Engine app - I would still keep an eye on it.

[vocal moat]

yeah it just came up again

like literally 10 seconds ago

@tulip totem sorry but tagging

[dense condor]

Lago#3621 has been warned

Reason: Posted a link

[vocal moat]

alright im taking it for a failsafe then

[fresh steppe]

are other programs flagging it

[dense remnant]

Hey, I saw that the rival 500 was no longer in stock on the site, will there be a restock ?

[echo wasp]

Anyone know how to fix the APW issue not being recognized on the PS4?

My trouble ticket has been pending for one month now🥲👎🏻

[sharp light]

Hi before all sory for my bad English because my primitive language is Turkish, my problem: is my artics 3 2019 edition's microphone doesn't working maybe some problem in cable can i fix it myself?

[remote island]

Using steelseries engine would I be able to set a macro for my apex pro which would open a program?

where do you find that?

weird, I don't have those options

eh its no big deal

thanks, I found it

[modern orbit]

Hello guys,I am Adriano from Italy & i know i might be the 1billionth person to bring this up, but i am having issues with my order status. Normally i wouldn't argue with the fact that some delays would happen, especially during this pandemic, but i placed my order on the 27th of november, and after a business week the order wasn't even updated. Ticket hasn't been answered either, so i am starting to worry about it.
Peace✌🏼

[night wren]

Should i upgrade from an Apex 3 to an Apex 5 or is it not worth it

[quaint zenith]

Im thinking about upgrading from a apex 150 to a apex 7

are the switches in the 150 closer to browns or reds.

[charred badger]

anyone know where i can find PIDs for QCK Prism mousepads?

[ruby venture]

Anyone know how to turn of white blink when clicking on Aerox 3?

off*

[modern orbit]

you're finding all of this features in the prism software

[ruby venture]

I have checked, there is nothing I can do to deactivate it

Even when I shutdown Steelseries GG, it will blink white when I click

[modern orbit]

i see. my only concern is that this delay may go on to the point that "We're sorry, it's christmas, all orders shall be shipped after new year's". That would trigger me especially since indeed i ordered on a friday night, but a full 5 business days have passed and status still reads "preparing for shipment"

[modern orbit]

look further into "applications"

there is a prismsync configuration

there there's a "reaction" config

and you can turn it on "constant"

or even turn it off all toghether

[ruby venture]

You're talking about this one?

[charred badger]

yeah

[ruby venture]

Looks like this

[charred badger]

wonder what monitor supports/will support prismsync

[ruby venture]

Was that it? xD

[modern orbit]

yep! that's him

i know my next monitor now. thanks

[ruby venture]

No matter what I do, it will still blink white when I click. Can it be a faulty mouse?

[modern orbit]

don't think so

let me se

[charred badger]

oh it’s just msi, what did i expect

hmm wonder if i can figure out the protocol through prismsync

[modern orbit]

@ruby venture

@ruby venture

[modern orbit]

hmm

no idea then

try by setting it on, so that when you click it shifts to the wanted color

[charred badger]

that’s just for steelseries devices

can’t control prismsync through it

[fleet flame]

My Arctis 1 Wireless isn't being recgonized by steelSeries Engine

it's also being shown as Xbox Controller for some reason

nevermind got it

had it set to Xbox lmao

[tribal rover]

lmao

[lavish gorge]

Does anyone here have the korean layout for the apex pro?

[quaint rivet]

hey I have an arctis pro wired and basically when I plug the usb in the little dial to switch audio sources' light comes on but when I plug in the headset itself it turns off

[sick gazelle]

hey guys! So I have one small problem. I have the Apex 5, and every now and then when I'm in a game the keyboard will just go black and then all my colors will turn on. It's like resetting itself, but I can still input everything just fine. Any known way to fix this? Thank you!

[abstract vigil]

You might check SteelSeries Engine. Under illumination make sure you don’t have any unwanted affects added. My personal recommendation would be to turn on color shift and choose the colors you want it to cycle through. If that doesn’t work I’d recommend going to https://support.steelseries.com/hc/en-us to see if they can help solve your problem 👍

[sick gazelle]

it seems to just play my afk effect bc I have it turned off and it just flashes that

[abstract vigil]

Yeah. I’d make sure the effects are set to continuous first. After that, I have no idea lol

[placid harbor]

hey guys so i got the apex pro tkl and its been about 2 weeks and ive noticed that whenever i reset close and open my pc or just change my configs it always resets my actuation from the current one i wan to have to 5 why is that?

[fickle summit]

why is the audio on my clips with GG behind

[charred badger]

different configs can have different actuation points

[placid harbor]

yes bu i have made all of them 1

@charred badger

[bold palm]

Has anyone experienced an absurd delay on the delivery and or update of order status? it has been 14 days since i have been charged by my arctis pro gamedac and not a single update on the order status or my support ticket

[tender rapids]

hello is here someone from steelseries ?

[rapid blade]

hello do anyone knows why noone is responding on the support site?

[bold palm]

no, I opened a ticket 8 days ago for my purchase that was 14 days ago and no answer yet

[rapid blade]

meto

[bold palm]

in reddit they have a monthly support thread, they answer you there that they will reply shortly

spoiler alert, they won't

[rapid blade]

i spend almost bugs for a headset and i dont know if i will get it...

200

[bold palm]

same here hahaha

I don't mind that much the wait i do care about the lack of communication

[rapid blade]

yes me to, all i want is a update to my delivery...

[placid dagger]

STEELSERIES, YOU FORGOT TO SHIP MY HEADSET AND ONLY GIVE ME THE KEYBOARD!
Hey steelseries. Let me tell you how awesome as a company you are.
So I orderd a keyboard and a headset 3 weeks ago. Today i finally recieved the pack although you said you will ship it to me in less than a week, but i understood you are busy in this period. Then i opened the pack and only to see you forgot to send me the headset. I tried to open a ticket and guess what? I COULDN'T. BECAUSE I ALREADY OPENED A TICKET 2 WEEKS AGO, YOU DIDN'T EVEN BOTHER TO OPEN. So what should i do now dear Steelseries?

[tender rapids]

Hello, i got the SS Rival 300S and i feel like 400 dpis feel slower than other mouses, is someone else experiencing the same thing?

[rapid blade]

you are not alone iam waiting 3 weeks to and i didnt got my orderd headset

[bold palm]

@placid dagger https://www.reddit.com/r/steelseries/comments/k4ph9n/monthly_support_thread_december_2020/

[rapid blade]

xD

@bold palm i think we are getting more and more of the waiting people

[bold palm]

yes hahaha

well let's try to help them with some communication around the community since they actually won't...

[placid dagger]

@bold palm i think we are getting more and more of the waiting people
@rapid blade the problem is on the pack it sais they should be inside

[bold palm]

but if there is anyone from steelseries team reading this, this is not an acceptable customer experience you should not sell on your own site until ready to do so

[placid dagger]

I agree Tenshi

[rapid blade]

but i think we will get faster banned from this discord because of comlaining

[placid dagger]

Well taking money from customers and not shipping their produdct is worse

[bold palm]

it's ok I'm tracking everything just in case i have to go to paypal to reclaim

[rapid blade]

yeah, for me it would be all fine if they update anything to the order

[placid dagger]

Btw guys, i got the "pack" and on their site is still saying preraring for shipping. So their trackibg system is shit too

[bold palm]

yes we all got the same status

on the bright side a friend of mine in london got his headset without thepackage being updated

[rapid blade]

@placid dagger but for you its even more worst that you got just a part of your order

[placid dagger]

Exactly @Danteros. And i have no way to contact them

I'm disapointed and mad at the same time

[rapid blade]

i'm afraid that i spend the money for nothing .. xD

[bold palm]

I think they must have ran out of units and they didn't foresee that they would sell this much so they are waiting for a new batch to be done

but they should communicate this

or anything

any issue affect the delivery of paid items

should be communicated

[rapid blade]

true

[bold palm]

instead of silence and wait to see if we get tired or something

[placid dagger]

Right

@rapid blade they will send it. You shuld expect it even thow your shipping status is unchanged

Hope your pack will be ok

I'll write on reddit

Thanks guys

[rapid blade]

already did

[timber plover]

@rapid blade @bold palm Its cause there are a lot of tickets because black friday and cyber monday

i had to wait for 2 weeks just be patience they will get to u when the time comes

[bold palm]

Thanks for the info @timber plover

[uneven glade]

Is it normal that my Apex Pro makes a kind of resonating metal sound when letting go of a key?

[sinful rock]

wat is the sickest 3 zone mouse rgb config

[tender rapids]

Does someone know good eq settings for Arctis 7x? I´m playing Call of Duty: Cold War?

[vernal girder]

the microphone of my arctis 7 wireless are not of very good quality

if someone also has the arctis 7 wireless can you tell me if you have the same problem?

[forest trail]

The space bar of my apex pro doesnt work when pressed on the side

i spilled doctor pepper a long time ago and it feels like it doesnt work anymore

the 2 stablizers dont help it

[subtle iris]

That supposed to be bent?

[final wasp]

https://tenor.com/view/yep-pepe-pepe-yep-gif-18726156

[jovial quail]

My Arctis 5 is connect to PC with Chatmix Dial, i tried plugging it into USB3.0 and 2.0 but the SteelSeries Engine won't detect it unless i re-plug. I have to do this everytime when i turn on my PC. I've already tried uninstall both the SS engine and the Arctis 5 Device through device manager but the problem still occurs. I confirmed that the SS engine is the latest version.

how do i know is it the problem of the Arctis 5 or Chatmix Dial

[charred badger]

idk what colors do you like

[placid harbor]

@jovial quail i have a arctis 5 to youre using the wqrong connecter head on to my dm's for some help

[jovial quail]

the thing that i used to connect isn't the 3.5mm plug for mobile

[quartz eagle]

wtf why do I only get 1 reply by email on my ticket a day? the RMA process sucks

i submitted all the info, pics, QR code early yesterday morning and it's almost been 24 hours.

[jovial quail]

wait and wait

till the dawn of another day

now i have to freaking re-plug my headset everytime i turn my pc on

until they give me a way to solve my Arctis 5

[balmy sage]

Hey dunno if this is the right place but I received an email saying I'd won a giveaway from steelsquad it asks for my address and phone number nothing else, I'm assuming it's a scam but Im unsure because the email address is [e-mail] I've looked at other steelseries emails I've had and noticed their email address doesn't have capitals but j don't know if that matters?

He had sent the email originally on the second but it went to my junk then replied to it as a follow up

[vernal girder]

Hi, my arctis 7 wireless are hurting my ears, what can I do about these problem?

[midnight sinew]

Hello, I want to buy an Arctis 1 Wireless (xbox version), but now I also found one that is referred to as the Series X version but looks exactly the same apart from the name.
Are there any differences between them (connectivity etc.)?

[lofty flame]

Is the actris pro wireless working on ps5 in ps4 mode? Or bad sound?

[scarlet glacier]

Should be exactly the same. All XOne peripherals work on XSX & vice versa. SS are calling them Series X so people know they work on it. In reality, they are XBOX peripherals.

[jovial basin]

Maybe the staff could helP?

[lofty flame]

Anyone with ps5 and actris pro wireless can react to my post 🙂?

[shy turtle]

When I try to update my Steelseries client it crashes. Every. Single. Time. PLEASE HELP MEEEEEE

[lofty flame]

Reinstall?

[shy turtle]

Did it

still crashes

[subtle iris]

updates?

[left mauve]

How do I get to this menu? I have arctis pro

[half hare]

So i have an aerox 3 that i recently bought and its disconnected from the dongle how do i reconnect it?

[onyx tartan]

Well try unplugging the dongle and putting back in make sure the mouse is on

[half hare]

it is

it just says "reconnect mouse"

[weak geyser]

You should be able to put the dongle into paring mode manually and reconnect the mouse without software. If you still have the box for the mouse then check the manual

[half hare]

all the manuel says is just "to further customize your mouse or repair a wireless dongle download the steelseries engine software"

and i got no clue on how to reconnect it

[warped jewel]

guys i need help, what do i do when my apex pro tkl rgb is not working at all??? (what i mean is that the rgb lighting is still up, its just that when i set it to prism my q key litteraly is stuck at red while other keys on my keyboard arent sysnced to the keys that are doing prism), also when i turn my keybaord off, some of the lights are still on pls help

[minor magnet]

#💻-building-a-pc

[tender rapids]

so i was trying to display my music on the tkl pro but when i got to tidal it say that it works but when i look at the mulit media screen it does show music it just says steeseries

[charred badger]

do you use tidal for listening to music?

[charred badger]

you have to select all the keys when applying an effect

[twilit valley]

https://steelseries.com/gaming-accessories/arctis-pro-booster-pack?booster-pack-design=aurora

So does this thing work with arctis 7?

I am guessing it does

Hold on

I see

Arctis 7 doesn't have removable speaker plates

dang

Welp

D Brand skins it is

[covert lark]

hello i have problem

[feral kindle]

Which EQ settings do you guys use for CSGO on a Arctics Pro (non dac) ?

[verbal tundra]

@feral kindle settings 31 : 5.5 4k : 4.5 8k 6.9 16k: 5.9 , but i have gamedac, go test ^^ thanks !

[halcyon relic]

hi i bought the rival 3 wireless and when i play csgo my crosshair jump on screen like an robot, the wireless connectios is the problem or the surface?

[tender rapids]

Hello, after using the siberia v3 prism for years my headband broke so i ordered a new one. Im currently trying to replace it but i cant seem to find out how ... there are 4 screws on each side of the headset which need to be removed i think so i removed the top 2 from each side but the bottom two are too close to the earcups and i cant get to them because of that. Does anyone have any info on how to unscrew them and put in a new band ? Thanks in advance

[rare gazelle]

Hello short question is there a german support?

[tender rapids]

Im thinking about buying the QcK Prism should i get XL or is it more worth it to pay the 39 extra to get the 3XL

[halcyon relic]

?????????

[tender rapids]

Are you using a mousepad?

[halcyon relic]

yes @tender rapids

[tender rapids]

ngl

idk what the problem could be

[signal shuttle]

If it is only occurring while playing cs then it might be an issue with the sense in game, or just mouse acceleration in general

the presence of a mousepad shouldnt make a difference

[halcyon relic]

my crosshair is blocking on some spaces on the mouse pad

i will try to wash it to see the diference

[rare gazelle]

Hello short question is there a german support❓

@idle yacht do you know where? nobody answers here

[outer crypt]

thats so funny

the embed didnt give it away at all

[halcyon relic]

boring

nice joke

[rare gazelle]

...

[final wasp]

LMFAO

[halcyon relic]

this man need help and u kidding

stfu

[rare gazelle]

I don't understand # user-support 😁

when people who seem to be there don't want to help

[signal shuttle]

Alright

@halcyon relic and @idle yacht please be nice

[halcyon relic]

sorry but this guy is very discourteous

[signal shuttle]

@rare gazelle I am looking into that right now for you, but just to check have you gone to the #official-support channel and clicked on that support link? I believe it should route you to the German website or give you the option to change the language

[lucid niche]

why is only headphone working?

arctic 7

[halcyon relic]

can u answer to my problem please wreatshot?

[halcyon relic]

.

[lucid niche]

It jumps on the screen?

[signal shuttle]

If it is only occurring while playing cs then it might be an issue with the sense in game, or just mouse acceleration in general, the presence of a mouse pad shouldn't make a difference. You said it was boxing?

[lucid niche]

What does that even mean? xD

[signal shuttle]

I am not exactly sure what you mean by this

[lucid niche]

My right headphone has stopped working but my left on is fully working. on my arctis 7 wireless.

[halcyon relic]

yes

[lucid niche]

Alex ready what wreatheshot wrote.

[halcyon relic]

oke

[halcyon relic]

and in dekstop its jumping and blocking on the screen

[halcyon relic]

i have mouse pad but i kinda dirty

[rare gazelle]

that is pointless. I will contact our contact person at steelseries and ask for proper answers there. this discord is unfortunately useless and I don't know what it is for

[lucid niche]

Clean it then? alex/

@rare gazelle Leave then?

[signal shuttle]

#archive-user-support is to obtain support of fellow users, "YOU WILL NOT RECEIVE SUPPORT FROM STEELSERIES HERE. Please open a ticket at https://www.support.steelseries.com/ to receive assistance from our Support Team."

[halcyon relic]

.

[lucid niche]

@signal shuttle Yo i've been waiting a fair long time for my ticket is there a issue lad?

[signal shuttle]

If you have already made a ticket with the support team then just be patient, responding to it will push down further on the list.

[lucid niche]

Oreet, just been waiting 2 weeks xD

[rare gazelle]

don't worry, we who are in the affiliate program do not get a proper answer. therefore always contact the contact person

[halcyon relic]

one more question , can be a problem from wireless connection to dongle?

[void elk]

Is this normal ?

[halcyon relic]

idk

[void elk]

I can plug and unplug it

[final wasp]

that's odd

[rare gazelle]

don't wait for an answer and write a ticket directly. then you only have to wait 3 years for an answer😁

[void elk]

My warranty is already expired. So it's unnecessary.

[tender rapids]

Im thinking about buying the QcK Prism should i get XL or is it more worth it to pay the 39 extra to get the 3XL

[void elk]

It depends how much space you take to play

After 3 months of use with the XL, I notice that it is a bit small for me

(sorry for my english)

[tender rapids]

well I am new to pc so i haven't really determined how much space i take yet

I think I will get the 3XL just to be safe

[weak nimbus]

HI

I am new

[void elk]

This is how I'm playing

[weak nimbus]

I have SteelSeries keyboard and corsair mouse.

[void elk]

Go in #💬-general to say this

[weak nimbus]

OK THNAKS

[mental grail]

Is it normal for the mic monitoring through my GoXLR to sound weird with the Arctis Pro wireless?

and im not talking about the delay, the delay is basically not there

[slow shoal]

hello I got an a Arctis 5 anyone here have a settings for rainbow six siege

[fresh steppe]

I rec immersion, and then tweak based on some thunt. Then further tweak based on comp matches.

[slow shoal]

@fresh steppe Thanks bro I will test it and I will tell u if it is goof

good

🙂

[tired plank]

Hellooo

[bitter socket]

Hello, is anyone also experiencing disord gamesense issues?

[tired plank]

Does anyone have any idea when the qck prism xl will be back in stock

[bitter socket]

No idea

[tired plank]

Dome places are tryna sell them for 150$ usd

And arive in like jan 20 to 30

Lol

[tired plank]

Petition to have steelseries to make a steelseries app for xbox and playstation

[plucky vortex]

Don't think that's really possible

[bitter socket]

Is anyone's discord gamesense okay?

[dawn snow]

why are all my steeseries moments clip so low res

is there a way to change it

[little oracle]

hello, i was wondering how to get my aerox 3 wireless to work with 2.4ghz, it stopped working on day 2 of using it?

i will try that ty @tulip totem

didn't work 😦

[shy turtle]

Don't have any

[hazy valley]

hey

anyone else here have an arctis 1 wireless?

[cosmic torrent]

does anyone know how long it takes for the steelseries shop to restock

[chrome comet]

can anyone help my order has been pending for like 3 weeks

[void elk]

https://www.support.steelseries.com/ go here

[delicate stag]

hey so I got a code for the a replacement of my headset

but it only gives me free shipping

anyone have that problem?

[hoary shell]

@delicate stag if that's happening then there's a mismatch between your coupon and the product. I'd check to make sure you got the right one in your cart, but if you're sure you got the right one, respond back on the ticket and the agent can fix it/send a new one

[delicate stag]

well i am getting the xbox version of it even tho i got the pc one

but like cmon

the only change that changes is the color of the earcups

[hoary shell]

for the wired Arctis 1, they are considered different models in the backend, so only the agent can fix it.

[delicate stag]

b r u h

40$ for 3-5 day shipping is really ridiculous

[hoary shell]

the RMA coupon will cover the unit and shipping once it's fixed

I'm guessing you live in Canada?

[delicate stag]

._.

yeah it'S annoying

i mean there is like 4 items we can get in the website

[hoary shell]

Yeah, unfortunately the shipping includes import fees, since the item ships from across the border in the USA, so that's why it ends up being high. We send stuff to Amazon and Best Buy and if you buy from them, you don't have to pay the import fees since they already moved the items into Canada. Once the holidays rush is over I'm sure things will come back in stock. 😅

[delicate stag]

oh I see

cuz I'm already tired of the earphones i got and i've them for 3 days

one of the sides already stopped working and they are hurting my ears

[little oracle]

can i bump this? still couldn't anything that works online or through official channels

[warped jewel]

on my apex pro the q key i stuck at red, i check the software

but its still stuck on the q key\

[slow shoal]

@fresh steppe thanks bro for the settings u gave me for the headphones it worked very well 🙂

[fresh steppe]

Np, cheers mate!

[halcyon relic]

one more question , can be a problem from wireless connection to dongle?

[hoary rose]

Do you mind sharing them?

Iv been messing with those recently

[halcyon relic]

hi, my connection from my rival 3 wireless to dongle how can i improve it

[signal shuttle]

Unsure

[halcyon relic]

oke

[midnight sinew]

Hey, just connected my new Arctis 1 Wireless to my PC, works perfectly, but the Steelseries Engine doesnt recognize it.
Any ideas how to fix?

[slow shoal]

@hoary rose

this is the settings

[tender rapids]

I think I have an idea of whats wrong with my headset transmitter

I believe I must have accidently installed a bluetooth driver onto it

[analog spade]

Has anyone had any issues with Steam audio recently? Not played anything for a while, and now every game I launch has no audio. I can fix it if I run the games as an Admin, or change the audio device to the Arctis 5 (Chat), neither are ideal.

[green carbon]

Hello I need help because the arctis 7 mic has a beeping sound

[visual spire]

I need help cause no one is answering me support ticket?

[onyx tartan]

@visual spire they are experiencing alot of tickets and orders, with the current situation it is hard to get through them all quickly

[green carbon]

@onyx tartan can u help me

[onyx tartan]

i will try

so your mic is making a beep noise

i have never had or heard of that issue before

i would try resetting the headphones

[green carbon]

@everyone

[sinful rock]

bruh

stfu

u cant ping anyway

lo0l

[analog spade]

Sussed it at the minute it seems. https://support.steelseries.com/hc/en-us/articles/360042108672-My-Game-and-Chat-Audio-Not-Playing-At-The-Same-Time 1st option seemed to do it

[knotty stratus]

Hello guys 🙂 I bought some arctis 7 and they had no battery, I would like to know if anyone knows the charging time at 100% and if they also have the light system to know the percentage. This is because I put it on, it flashed red slowly but in the meantime it stopped flashing and the light went out. Thanks 💪

[vernal aurora]

Anyone have any issues on returning products back to steelseries 5 days since putting in a return request still heard nothing back 👎

[visual spire]

@vernal aurora I’m 3 weeks waiting for my headset said they would be here 2 weeks ago and 5 days waiting for a answer about my headset

But when I asked if they would work on my ps5 they got back to me in 2 days....

[vernal aurora]

I'd probably just cancel them I've just bought some arctis 7x and thought the audio was terrible especially for FPS games with gunshots and explosions. Not worth the money in my opinion.

[sinful rock]

sure it was a defect

[visual spire]

Yeah I’m trying to just cancel them but they won’t answer my ticket I also sent them all the shipment history so they can see it but I think there customer support is nonexistent

@vernal aurora my buddy had the said issue and returned his also

[sinful rock]

tf

[vernal aurora]

Possibly a defect just seems has no bass at all my headset seemed like better for much less

Must admit they are very comfy though haha. Shame about audio quality

My razer blacksharks sound so much better but they're wired and was after a wireless pair was gutted when I tried them.

[visual spire]

I think I’m going to go back to astros after I get all this crap figured out

[wet fiber]

I hope I can get a solution here. I have Steelseries arctis 9. Discord do not register mic. The headset worked fine on laptop, but not on desktop. I have checked drivers, device and sound setting in windows 10. Mic works fine in bluetooth on phone. GG apps tell me headset is not supported even thou mic according to Steelseries is certified for Discord. Mic is working but not in Discord. I have the latest software for headset. When I try push to talk it shows I am pressing the button but none hear what I say. Any brave that might have an idea what is wrong ?

[elder horizon]

Hello, just got an Arctis 3 Bluetooth, it's working great but I have an issue with one setup in particular, when I want to play on my laptop using a wireless Xbox One controller and the Arctis.
It seems I can't have them both on Bluetooth at the same time, and when I try to plug the jack cable from the Arctis to the jack port in the Xbox controller I have terrible audio (mono I guess)... What can I do please?

[tender rapids]

i want to dispaly my gif on my oled screen when i play games bbut then it says this but when i turn it off i cant captue my games so how do i bypass thsit o were i can dispolay my gif and be able to clip my gameplay

[fast dust]

How do I set up my wireless rival 3

[placid dagger]

Is their support still working? They never answered to me

[timber flame]

any suggestions to the skate feet of aerox 3? i've been seeing a lot of bad reviews for the feet of aerox 3.

[tender rapids]

hey guys, I just noticed the left ear cup of my Pro headset is falling off, real wonky and sags almost a inch- I can't find on their site were to submit a warranty ticket 😦

[clear ginkgo]

Just wanted to send a thanks to SS on the Arctis 9x... Genius!! Well done...

[chrome jewel]

@tender rapids Once you log into your SteelSeries account on their website (if you don't have one, make one) you can hover over your profile icon and click "Support Tickets" or you can go to your profile page and click "Support" from there. It will take you to the Support page, just select "Contact Us" and follow the instructions to enter your issue, and they'll get back to you in a few days with a solution. From experience, the support team has always been really awesome and helpful.

[tender rapids]

ok I did that but was looking for the actual RMA forum they talk about, can't find a link for it anywere in the support pages and on their product tab my product only has a "refund" option as if it hasent got to me, i got it in march this year.

thank you BTW

[chrome jewel]

I don't know if what you're looking for exists, in my experience usually everything is handled through Support. And you're welcome, glad to try and help a fellow SS customer.

[tired plank]

So

The aperall place is down

[tender rapids]

hi

i am trying to use my steelseries gg app to record for some among us but it wont work

[cerulean iris]

can someone dm me if you know how to fix the volume scroll and multimedia key on apex 3

[rain flower]

does the artics 1 wireless work with ps5

[warm delta]

There’s the arctis 1 wireless that are specifically for PlayStation so yeah they most probably work for PS5

[rain flower]

oh yea i just read the desc https://gyazo.com/ebb7a16f19d0ab1d1ed6abc6089f3e40

[warm delta]

Nice

[rain flower]

What's the differnece between artics 1 vs artics 7p?

[warm delta]

Longer battery, colour, audio quality

[rain flower]

@warm delta am i right in saying that the 7x works with ps5/ps4 as well and xbox

where the 7p works with everything expect xbox

like what are the exact differences

[warm delta]

@rain flower no the 7x do not work with PlayStation

[hoary rose]

Thank you

[rain flower]

oh alright

ok thanks i think i know what to order

[warm delta]

What you gonna get?

[rain flower]

7p

[warm delta]

Nice

The white ones look so good

[rain flower]

i have pc and ps4 at the mo. plan on getting ps5 when they are avaiable

[crisp hemlock]

Would love a update for the Arctic Pro Wireless to work flawlessly in the PS5

[tender rapids]

i got a queston

is dpi and cpi the same thing

can someone ping me

400 dpi to cpi

thanks so much

[sonic tundra]

theyre essentially the same thing but go about measuring or what not a different way

dpi means dots per inch and is basically looking at the density of said dots from a view of display. it quite literally looks at ink density on a sheet of paper persay

cpi still is counts per inch. the higher the cpi the more sensitive. You can look at it as the number of 'steps' the mouse's sensor reports to your computer when it movies one inch, but what the number really is referencing is how many pixels fit into one inch on the surface of the mouse sensor, which is a bit like the CMOS sensor of a digital camera

one is measuring via display (dpi) and how many dots can fit into the view of the sensor, while cpi is the sensor itself and how often it reports back or the steps it reports to your computer

the measurements are still the same essentially as far as i know @tender rapids

[elder horizon]

Hello, just got an Arctis 3 Bluetooth, it's working great but I have an issue with one setup in particular, when I want to play on my laptop using a wireless Xbox One controller and the Arctis.

It seems I can't have them both on Bluetooth at the same time, and when I try to plug the jack cable from the Arctis to the jack port in the Xbox controller I have terrible audio (mono I guess)...
What can I do please?

[chrome jewel]

Dual Bluetooth always works fine for me, weird it shouldn't for you. What model laptop is it?

If it's older and doesn't have a newer Bluetooth standard (I have Bluetooth 4 at least) it might not support dual connect.

A decently cheap and easy solution is to get an external USB Bluetooth adapter and connect one or both devices to that instead of the built-in Bluetooth.

[elder horizon]

It's an Acer Aspire 7 so pretty recent. But once it worked but I had a huge audio lag between the game and the headset

[chrome jewel]

Bluetooth is known to have some audio lag, but not hugely notable. Depends a lot on the device. If you got the laptop new within the last 2 years or so it shouldn't be an issue, any older and it gets a bit hairy. Bluetooth made some huge leaps in quality since 2017 or so, with the 5.1 and 5.2 standards being released in 2019.

[elder horizon]

I see. Maybe I just need to update Bluetooth driver or so.

[chrome jewel]

If you go to the Bluetooth Settings page along the right side are a bunch of troubleshooting options that might help if you haven't tried them already.

[elder horizon]

Alright I'll check those out thank you very much.

[chrome jewel]

If that doesn't help, a good Bluetooth 5 dongle will only run you about $20 on Amazon (assuming you're in the US), Bluetooth 4 is even less, closer to $10 if you shop around (although I'd suggest paying a bit more for a newer, more reliable one)

[dense condor]

Gawel91#9296 has been warned

Reason: Posted a link

[elder horizon]

I see.. And what about a Stereo Adapter for Xbox One controller ? Named "Xbox One Stereo Headset Adapter" on Amazon (can't post links)

[chrome jewel]

IDK, I've never used XBox controllers, but I'm guessing that would also work

Bit expensive tho or?

[elder horizon]

Yes it seems expensive that's why I'm asking first for reviews haha

[chrome jewel]

If you know the headset works fine on Bluetooth w/out the controller, I'd go for a Bluetooth-based solution before shelling out for expensive controller mods. And hey, it's Amazon, if it don't work just send it back for a refund.

[elder horizon]

True haha
I'll try to set up the Bluetooth and all, the options and maybe update the drivers.
Thank you very much EchoDelta

[chrome jewel]

Sure thing my dude

[crimson valve]

Hi all! I purchased couple of 7P back on November, but no shipping yet, no updates on support ticket neither. any suggestions to try to get an update ? :(

[cyan pebble]

Hi I live in Canada and I'm having trouble getting my hands on an Arctis 9. I can't find it anywhere and anytime i try to look it up it gives me the 9x which I don't want. The official site says it isnt available in my region :/

[vocal elm]

I don't know about shipping and availability and what not but If there is no price difference the 9x will work the same as the 9s because they are compatible with all platforms.

From my undstanding

[cyan pebble]

Ok but I want the Arctis 9 for PC gaming not xbox

I understand that I can use bluetooth for my PC

but I don't want to

[vocal elm]

No what im saying is they both have the dongle and you can use them on either xbox or pc

there is no bluetooth involved on either

The only bluetooth headset is the arctis 3 bluetooth

[cyan pebble]

The dongle is sold seperatelyy

[vocal elm]

for which headset

[cyan pebble]

9x

[vocal elm]

I see

im thinking of the 7s

[cyan pebble]

thats why i want the 9

or honestly i could just get a 7 if its that much of a hassle

[vocal elm]

I have the 2019 7s and they are great

[cyan pebble]

its either this or the Astros a50s

but like

[vocal elm]

Na stick with SteelSeries

[cyan pebble]

the astros headsets are so comedically large

i dont wanna attract so much attention

and everywhere i go my look will be screaming "Im a gamer!"

[vocal elm]

lol

Just get the 7

[cyan pebble]

ok but like

i rlly dont wanna get an old gen headsettt

why cant i find any retailers

that are selling the 9 ughh

[warm delta]

They’re just an updated version

[tidal cliff]

Do the arctic pro wireless + dac support simultaneous input? I.e. I want to pipe in a 3.5mm from my goxlr that would have chat/music/system while also piping in game audio from the toslink and then use the chatmix to essentially adjust the two to the headset

I'm looking at potentially upgrading from a40's + mixamp if it supports this

[ivory fractal]

If anyone knows, do the hyperx pudding keycaps fit on the apex 7 tkl blue switch?

[sonic tundra]

discord is picking up nothing on my mic and its set to the game dac on both the pc and discord

anyone got ideas

[vocal elm]

because I dont have the pro or dac all I can say is check to make sure all your inputs are set to what you want in discord and windows itself

[chrome jewel]

They fit on any switch with a Cherry MX style stem. So yes, they will fit.

[dreamy shore]

Hey, I'm using the Arctis Pro Wireless, and for some reason I can't hear audio from my PC.

I've tried connecting it to bluetooth with my phone, and I can hear everything well,

[chrome jewel]

Hate to be typical, but try turning everything off and on again.

[dreamy shore]

and it says they're connected on the hub thing, but no audio is actually coming through.

I have multiple times.

[chrome jewel]

PC included

[dreamy shore]

oh okay

[chrome jewel]

I get a mobo issue sometimes where audio isn't detected, hard restart usually fixes it

[dreamy shore]

The PC restart unfortunately didn't fix it.

[chrome jewel]

Did you reset the DAC to factory and update again thru the Engine?

[dreamy shore]

Sorry, I was brb, and yes.

[chrome jewel]

Hmm. Might be a hardware issue. I'd escalate to the Support section on the SteelSeries site if I were you, the pros might be able to help you better than I can.

Alternatively, give each component a good hard smack and see if that fixes the issue. Sometimes it's just being stubborn and needs to be shown it's place. lol

FR tho, try Support direct from SteelSeries.

[dreamy shore]

Alright then, thank you for the help!

[chrome jewel]

sure thing!

[verbal charm]

Right so the gamedac gets warm is that normal?

[chrome jewel]

Yes, it handles a lot of high currents and processing power, warm is very normal

It shouldn't burn you though, that is too warm

[verbal charm]

Oh ok thank you cause i am on my computer for a lot of hours so i got really worried it gets warm because of that

[chrome jewel]

up to about 60° is normal for most electronics, computers will even get hotter

[verbal charm]

haha new things just get me like worried about it too much

Thanks for helping me

[chrome jewel]

you should be fine, no problems here

and you're quite welcome

[verbal charm]

Yeah i mean its just warm i guess its a problem if its gets too warm right?

[vocal elm]

It can keep your drinks warm lol

Just as long as thats it, warm not hot.

[chrome jewel]

let's put it this way, if it stops working, that's bad, if it burns you, also bad, and if you let the magic smoke out of the system that is very bad. Anything else is considered "normal operation".

[verbal charm]

Right i know now thanks for helping me! i hope you have a good one

[chrome jewel]

But, even if it does fail, SteelSeries support is very helpful and will probably replace it for you.

You're very welcome. Stay safe!

[verbal charm]

Thanks again!

[chrome jewel]

🙂

[charred badger]

yep

[wise root]

Question, my Arctis Pro is just 2 weeks old and both earcups have problems, one of them is very difficult to tilt and swivel, feels very stiff. And the other one hangs way too loose. Should I RMA this one? I heard lots of people complain about the Arctis earcups breaking on them.

[serene goblet]

Hey so i've been having problems with my rival 650 and i've contacted support about it . My support person only sent one message back and it's been around a week since he sent it. Is it normal that they take over 1w to reply ?

[cerulean iris]

i have a steelseries apex 3 keyboard and the volume rocker and the multimedia key don't work anymore. i've tried factory resetting the keyboard but they still don't work. does anyone know a potential fix to this?

[serene goblet]

if you tried both reinstalling the software and resetting then i recommend contacting support

maybe a poor electrical connection ?

[cerulean iris]

hmm

the thing is it used to work before

so i dont see how electrical connection could be an issue

let me test it on a different device

let me also try reinstalling the software

thanks

[serene goblet]

poor electrical connection as in it was barely attached

[cerulean iris]

oh

[serene goblet]

idk tho , i'm just speculating

if reinstalling software doesn't work contact support

normally they reply in like a couple of days but they haven't replied to me in like 7days

[charred badger]

it's not related to steelseries engine itself, since the volume and media keys are plug and play

[serene goblet]

its worth it to atleast try

¯_(ツ)_/¯

[charred badger]

fair

[frosty willow]

my mic goes to max randomly, even after setting it down. Anyone with same problem and anyone with solutions?

[serene goblet]

kuma idk where you are but please reply i wanna use my mouse again

its been a week

idk how much longer i can use the g203 till my hand commits suicide

[upbeat pier]

Hey, anyone here running Arctis 9 wireless on linux? I've found a couple things about Arctis 7 having issues, but now being supported explicitly, but nothing about Arctis 9 - are they just recognized as a generic USB headset when using the usb adapter, or is there some driver magic going on?

or i guess an easier way to frame this, would the headset work (via 2.4Ghz, not bluetooth) if connected to anything that supports USB headsets in general? i.e. android/ios devices, etc (given the right dongle/adapter, of course)

[tender rapids]

miss using my transmitter

I see there is still no Arctis 7p Transmitters in stock either so can't even use my code to get a replacement transmitter...

I contacted support about my issue and they gave me a code to get a replacement transmitter for my headset which has 2 month expiry date

https://steelseries.com/gaming-accessories/arctis-7p-usb-c-transmitter

and they are out of stock... so I can't even add it to basket.

not to mention my headset transmitter I believe isn't actually broke it just has the wrong driver installed into it

which seems to have overwritten what was on the transmitter before.

was installing a Bluetooth driver and it seemed to have mistaken my Arctic 7p transmitter as a Bluetooth device and installed the Bluetooth driver on there instead.

which was the first issue

so I contacted support

then they sent me the wrong driver which screwd it up even more......

and not like I could get a replacement headset because the headset itself is out of stock....

[modern trout]

Hi I've got the 7x. Does this light change colour to yellow then green when charged?

[vocal elm]

On my normal 7s I don't think they do, so they might not as well on those.

I could be wrong

[modern trout]

Ahh ok thanks

Do they beep when they are low battery?

If so how long would I have left?

[vocal elm]

Yeah they do beep at low battery

I'd say probably another 30 minutes to an hour

[modern trout]

Ahh ok thanks

[vocal elm]

Yeah no problem

[abstract vigil]

Yo. SteelSeries GG is not opening for me, I only have a loading icon. I redownloaded it and it’s still doing the same thing. Any recommendations on what to do next?

[vocal elm]

end all it's processes in task manager and try again then maybe try restarting pc or reinstalling it again

[cinder trout]

guys engine 3 cant see my arctis' 3

[tender rapids]

hi, i am using artics pro + gamedac but microphone noise canceller is not working? can you help me?

[vocal elm]

Wish I could but I dont have either the pros or the dac

[cinder trout]

😦

[vocal elm]

https://support.steelseries.com/hc/en-us/articles/360016042931-My-Arctis-3-does-not-show-up-in-Engine

I don't know the date of this article but give it a look

[cinder trout]

i mean

it was working

but i updated my os and now it isnt

[vocal elm]

try this

[cinder trout]

im on mac

and theres no article about it]

[vocal elm]

oh

I dont know about macs like that but that advice is pretty universal so you could still try the apple equivalent

[cinder trout]

ill try

[vocal elm]

lemme know

[cinder trout]

i wrote to support, hope they gonna help tomorrow

[vocal elm]

ok

[elder horizon]

@chrome jewel I managed to resolve my issue, I had to disable the "Handsfree telephony" in the services of the Bluetooth device (Arctis). And now I can hear and play Halo with the controller AND the Arctis without any cable (nor delay or very little)

[chrome jewel]

Sweet, glad to hear you got it working.

I'll remember that solution for the next time someone asks 🙂

[brisk nebula]

Steelseries support has utterly failed me. I have a valid warranty claim on a mouse that I purchased from an authorized seller and they for some reason mistakenly marked it as not being validated and they cancel every single support ticket where I ask them to look into fixing the error. It has been months of frustration. Anyone know what else I can do?

[chrome jewel]

Contact the authorized seller instead

[warm delta]

Yeah

[chrome jewel]

Like, if you need a new one, the reseller is the one you need to contact. Kinda like Amazon, if I have a problem with an Amazon order I go through them first.

[warm delta]

Yeah

[safe mural]

Hello! I was wondering is it possible to pop the back of the aerox 3 mouse? I need to clean it and idk how i would otherwise

[chrome jewel]

I would tell you except I don't have one yet

[vocal elm]

google

[chrome jewel]

You can definitely try a can of compressed air

[vocal elm]

yeah thats a great way

[tender rapids]

Hi! I have an Aerox 3 Wireless and I can't seem to figure out why the bluetooth mode lags so much. The mouse is running version 1.6.8 which I'm not sure if that's the latest or not but it might be helpful to know. 2.4ghz and wired work flawlessly.

[chrome jewel]

Depending on your computer and how many devices you have connected, Bluetooth is known to sometimes have issues with lag

[tender rapids]

I'll see about reinstalling bluetooth drivers and see if that fixes the issue

thanks!

[chrome jewel]

no prob

[tender rapids]

I just updated the drivers and I'm still having issues with lag. Not sure what else could be causing this. I don't have any other BlueTooth devices connected to my computer either. I also tested it on multiple devices and got the same result.

[chrome jewel]

Probably a hardware issue on the mouse, it is a relatively new one so that's to be expected in the first gen of hardware

If you can live w/out the bluetooth that's the best option, it takes a lot of battery and doesn't perform as well anyways

Or you can go to SteelSeries Support and see what they recommend

[boreal steppe]

hey yall, i was just wondering about discord gamesense, i just got the rival 3 mouse today and i enabled the discord app, and when i set the mouse to react to voice activity or personal voice activity, it dosent seem to do anything, any help would be appreciated!

[karmic shoal]

Hey i am just wondering does the normal steel series artic 3 work on the PS5 or do i have to the get the artic 3 console edition?

[chrome jewel]

@karmic shoal I don't think there's actually a difference besides color options

since they all use the 3.5mm jack

The non-console version just comes with more wires

otherwise they're the same

[karmic shoal]

So bascially i can use the console version on the pc @chrome jewel

[vocal elm]

If you your computer has a headphone/microphone combo jack it should work normally yes.

@karmic shoal

[vocal elm]

@silk crypt Yeah as bear said since I wasnt able to solve it , you can create a support ticket on their website and have their professionals try.

https://steelseries.com/dashboard/support

[silk crypt]

Thank you!

[vocal elm]

Anytime, hope you get to the bottom of this. 🙃

[outer nimbus]

i have a probloem with my apex pro

the 8 key on the key pad is really out of sync with the other keys (the rgb)
and it really annoys me so does anyone know how to fix this?

[vocal elm]

you could try resetting all the rgb or reinstalling the software

[chrome jewel]

check your Engine settings too, it's possible this key got tweaked by accident

[outer nimbus]

i did

i will try the resetting one thought

[chrome jewel]

yeah, probably a driver or firmware issue

Not sure if you can reset to factory within the Engine but there should be a way to do it somehow

[outer nimbus]

ok

thx

[chrome jewel]

If the issue persists I'd recommend opening a ticket with the official SS support team on the website, they will likely be more help than us

[chrome jewel]

you're welcome

[outer nimbus]

ya nothing works

i made ticket

[weak flower]

why did my headphone earraped me

u know that afk noise? like TEETTUUT

this like TEEET for 3s

[weak flower]

lol nvm my ears

[last lava]

hey i need help

[vocal elm]

I'll try my best

[last lava]

so i have a apex 3 keyboard

and my keycaps are dirty

how do i clean them

[sinful rock]

take em off

and wipe em down

[vocal elm]

All right so the general way to clean caps fully is kinda of tedious. You'll need to take them all off and put them in a little container of sopa and water and let them soak some then dry and put them all back. If you're not looking to thoruoghly did it that way just get some compressed air and some alchohol wipes

[sinful rock]

i mean the apex 3 is water proof u can dunk the whole thing

[vocal elm]

Lol yeah

Wouldn't advise though

[last lava]

i did the wipes but it made it worse

[vocal elm]

May void warranty

[vocal elm]

Then if you may need to remove them all and wash em.

[last lava]

i will try the soap and water thing\

[vocal elm]

Yeah it's tedious but worth it

[alpine roost]

yo when is the Arctis 7p headset gonna be availible in the uk?

[tender rapids]

We also don't know

[signal shuttle]

Unsure

[sinful rock]

its a joke

[warm delta]

😂

[tender rapids]

Is everyone experiencing shipping delays with SS?

[chrome jewel]

https://steelseries.com/gaming-accessories/mechanical-keyboard-cleaning-kit
or
https://steelseries.com/gaming-accessories/gaming-accessory-clean-kit-combo
are your best options

Before I had these I would use vodka and a microfiber cloth and that seemded to work ok too

[cinder trout]

guys id have a problem with arctis 3 boreal blue they don’t show on the engine

[chrome jewel]

Arctis 3s don't have any Engine Interface

There's nothing to configure

[cinder trout]

but couple weeks ago it was working

i was able to do the equalizer and the other stuff

[chrome jewel]

is it a 3.5mm jack or a USB? I'm not as familiar with older limited edition versions

[cinder trout]

jack

by the adapter

[chrome jewel]

yeah, Engine won't recognise anything plugged in with 3.5mm

has to be USB or (maybe) bluetooth

[cinder trout]

weird, worked in the past

[chrome jewel]

I have a set of Arctis 3 Bluetooth and there's nothing in the Engine for them

Maybe it was an older feature that they discontinued

[dense condor]

Lago#3621 has been warned

Reason: Posted a link

[chrome jewel]

true that

They stopped doing the Registration thing a while ago, it was real weird. Maybe they did that to make sure they were't giving out free EQ software, as there's no other way for the Engine to recognize an Arctis through 3.5mm.

The current documentation says to configure them through Windows sound setting instead, no registration needed

[cinder trout]

i think they are registred

im logged into the engine at the same account and nothing happens

[chrome jewel]

you can try reinstalling the Engine and see if that helps

[cinder trout]

i tried yesterday

maybe i can unregister them somehow

[chrome jewel]

maybe. This sounds like an issue for the official support, as they should be able to tell you if that feature with the EQ is still available, it's entirely possible they dropped support in a recent update.

[trim summit]

can someone help me with this problem

whenever a popup like this pop ups

no text appears

same problem when i try to scan for games in sse

[vocal elm]

You could try restarting your computer, ending all its processes in task manager, or reinstalling it.

[azure pier]

My keyboards brightness is lowered and colors are worng also a pillar of keys is white and only white so yea i need help

its been like this for an hour

and i reinstalled steelseries

and factory resets . firmware updates make it worse

now when i turn them all off

the bottom row and f4,f5 is just forced blue

i cant turn it off

[azure pier]

FIXED well hopefully

the f5 and f4 keys are just white

[viral marsh]

for some reason, both shifts and backspace have a weird feel to them when I press them down with HyperX pudding keycaps, and they worked fine on another keyboard.. enter also works fine, and sometimes the keys can even get stuck

[azure pier]

switch the shifts places

[viral marsh]

I did

[azure pier]

switch the shifts places again

[azure pier]

and just press hard on them

[viral marsh]

wont explain why stuffblike backspace doesnt work

[azure pier]

idk

[viral marsh]

see, when i press hard its just stuck

[azure pier]

ok

thats weird

[viral marsh]

yea

I had this thing for like 4 days aswell

so it isnt long term or anything

heres rshift being stuck

it works fine on stock keycaps too

lshift can also get stuck like that

i may return it if its super duper necesarry if I can cuz again this isnt an issue with other keyboards at all

i could post a video example but filesize is probs too big

yea it js

but you can see in the pics the keycaps getting stuck..

god it would be so dissapointing if I do need to return this

it would be my first product but I most likely wont cuz its not that necesarry

ive seen it on many keyboards and none of them have issues either

same keycaps

same keyboard

oh I guess I cant swear here

https://youtu.be/vCH4-ZOJqMc

this shows it without any problems tho

and my enter key is the only one that works too

while it has the same stabilizers

I asume

[signal shuttle]

what puddings did you get

[viral marsh]

Yes

HyperX

wait are those hyperx

[signal shuttle]

first gens or second gens

the video is not hyperx ones

[viral marsh]

theres second gens???

[signal shuttle]

i use hyperx 2nd gen doubleshot pbt keycaps with no issues

[dense condor]

Epeleth#9657 has been warned

Reason: Bad word usage

[viral marsh]

what

really

4ss aswell

[viral marsh]

thats so childish like come on

anyways

yea

where can you buy the 2nd gen ones

[signal shuttle]

first gens dont have the logo on them and wear a bit easier than the second gens

get em on amazon

[viral marsh]

nnnnvm found it

yea

their font is betterntoo

any other differences?

I didnt know there were 2nd gen ones at all im so sorry lmao

tysm

ill def look into buying em

[signal shuttle]

i think there is a difference in the box too, ill check in abit

[viral marsh]

aight thx

[viral marsh]

oh god I hope it didnt break the thing trying to jam them in

[fierce thistle]

anyone else's earcup on their arctis headphones have a giant gap on one side but not the other?

[chrome jewel]

Define "Giant Gap"

photo maybe?

[fierce thistle]

https://imgur.com/gallery/T0ZS2YQ

found this on imgur it's just like what i have

It's not giant but you know, unsettling..

[chrome jewel]

So it hangs down too much?

[fierce thistle]

yea, but only the one side

[chrome jewel]

That is a loose hinge problem. If you have had them long enough that they aren't under warranty you can try to open them up (carefully) with a screwdriver and attepmt to tighten it, otherwise contact Official Support and see about professional repair or replacement

[fierce thistle]

I've only had them since September so I'm still under warranty, I already submitted a ticket. Just wanted to see if anyone else had this problem

[chrome jewel]

It happens occasionally, I haven't had it myself but I know others who have

really all it is is usually a loose screw inside

[fierce thistle]

Yea It just suck i'll have to send them off

[tired plank]

Nice

Not really

[fierce thistle]

What?

[tired plank]

Idk

[kindred jackal]

hi guys i have arctis 3 bluetooth when i am using at hands free i can use my mic but when i am using with cable, mic is not working
I would be glad if you answer

at arctis 3 bluethooth can i use mic at streo

[unkempt ridge]

Guys, don't tell me, and rival 710 has what or problems?

[hazy cliff]

my steel-series arctic 5 isnt playing any audio

i cant hear anything, i just got it

[radiant thicket]

For some reason

My windows key wont work

for apex 7

please hlep

help

[faint wyvern]

I'm a big fan of steelseries products, but this time the realy let me down. Can anyone tell me how to get in contact with support? my ticket is open for 16 days without any respond so far.

[slate flower]

Just curious how does one become sponsored by steel series. Is there a process to it? And what are the requirements?

[serene goblet]

my support person ain't replying

i think he died

[faint wyvern]

glad to see i'm not the only one

[serene goblet]

ouch at that point just reopen the ticket

was 30 nov the last time they replied ?

[faint wyvern]

no they never replied

and can';t open a new ticket

since the old one is still on status new

i opened the ticket on november 30th

i keep getting this message:

[serene goblet]

oh wow yh consider making a new account and making a new ticket

[rare forge]

yo dooods

why is my arctis 5 output audio on arctis 5 chat not arctis 5 game

i also got it like last week

[turbid geyser]

So, I have a brush that attracts dust and stuff via a static charge.
Would that static charge effect the Apex Pro switches?

What about the magnets? Would the brush have any effect on those in particular?

Aight. Thanks.
Just making sure. :P

[little oracle]

Aerox 3 Wireless stopped working with 2.4ghz after my 2nd day, anybody know how to fix that? I'm using the latest version of engine 3

[oak moon]

So I'm not the only one having terrible customer support. Returned a keyboard in September, still haven't received a refund and haven't heard from anyone on my ticket.

[little oracle]

@oak moon nah it's completely non-existent, i couldnt get a response on my ticket so I came here. I thought they were a decent sized company but i guess i was wrong

[tidal aspen]

Hey, has anyone had any problems with the Apex Pro's OLED screen, scroll wheel and media button not working / showing anything?

I spilt a drink on it ages ago (lol) and ever since that happened it's only been the three little things that stopped working :/

[brazen apex]

I have no issues with the OLED screen, I just5 cant get the software to open to edit anything to do with my keyboard. Anyone else have this issue???

[waxen sleet]

i just got a wireless aerox and i'm wondering how to turn off the setting that makes the LEDs glow white whenever i click? can't find an option in the engine

[signal shuttle]

That would be the reactive

[little oracle]

are there actually any customer service people in here or is this a waste of time?

[verbal charm]

you guys know how to get dts x 2.0 on the arctis pro gamedac? i opened the software it wasnt there

[chrome jewel]

I wouldn't say "waste of time", you can get real good advice from community members in here if you have an issue, but no, you don't get official support if that's what you want to know. The real support guys take longer lol