#moments
1 messages · Page 9 of 1
turning off desktop capture
anyone know if theres any plans to add a export compression of 10mb?
it says its on game capture but I cant switch the games from screen capture to game capture
They removed game capture mode
thats ass
Butt that's how it is unfortunately. You can try using an old version but it'll probably update automatically at some point
Now I'm confused which was the last version... lmao
71.0.0 is a weird one to end on. Like was it 69.0.0? or 69.1.9 or whatever
You're a life saver ty ❤️
You're welcome ☺️
It's still using the new capture feature 😭
Would uninstalling SteelSeries completely and then reinstalling the older version help with this?
There's a chance
^^ I have something to add to the above question. I installed an older version and I am wondering if there is a way to prevent auto updates
This worked! Thank you SO MUCH! Love you guys
Woop Woop! Happy to help 😄
Game capture isnt a thing anymore they removed it sadly
when steelseries moments will make clips size 10mb instead of 25mb?
need it immediately
Any indication they'll bring back the game capture soon? Kinda hard to multitask when everything is being recorded my ADHD is having a fit when I'm playing lol I've had to edit out many alt-tabs
why can't i export to yt
So moments doesn't auto clip MW3 does it?
since the recent updates, every time i try record now it just records my whole destkop even though i have it selected to record the game, any ideas?
can you make it so that moments captures background audio (like discord or music) with my game sound combined?
Having issues with my clips. Turning into s blank black screen or a green glitched screen. Any fixes to this?
like is there any support here at all?
guys my steelseries GG wont launch ive been using it for more than 3 years at this point
ive reinstalled it multiple times
This is not a support server, so no? There's no support staff here
Please be aware that SteelSeries support staff does not actively monitor this Discord server.
For assistance with your SteelSeries product or software, we strongly encourage contacting SteelSeries directly via their website. For help from official support, please check out the information in the #official-support channel, or click the link below.
If you'd like support from other community members, please make a post in #1047622297382567936.
Please be aware that community members posting in #1047622297382567936 are all volunteers and may not be able to answer some questions, so please be kind to those volunteering to help you, and remember to open an official ticket with SteelSeries if our community members are unable to solve your issue.
Right so I have to go through other ways to report a bug? Or steelseries won’t know?
Contact support
anyone know why my steel series moments wont work? keeps saying off but wont let me turn it on
so what you're saying is you have a whole community posting bug reports here and you want them to repost them with another medium?
There's currently no place dedicated to sharing bug reports here. They also can't collect logs through Discord due to privacy laws
They also can't collect logs through Discord due to privacy laws
How so?... where is that a law?
I've told you all I know, it's the reason that's been given previously
I understand what you're saying but this system is a mix and match with extra steps... and it feels like the community is ignored with their issues with the software, ive posted a bug that i'm sure many with ultrawide are experiencing I will be sending the bug report using the right Extra steps but this is so backwards.
will steelseries be changing the 25mb option back to 10mb in discord's export?
yes, it should be coming in the next update
(assuming no other issues come up between now and then)
not entirely sure if its an issue with moments or sonar-- but when im rewatching clips my voice is unreasonably quiet unless im right up against my mic, whereas my friends can hear me just fine through discord calls or in game chat. pretty sure it started happening when i switched to using Alias instead of my headset microphone
Why steelseries moments eating so much fps like when it turn off my fps 210 when on 130
While Nvidia shadow play take only 10 max
Any fix?
wrong channel
It's a shame it's changing from 25 to 10 instead of just adding another inbetween. 25 is the best compromize to upload quickly enough for my internet upload speeds.
But couldn't have a website to make a ticket number and upload system to do that? The data wouldn't be on Discord then, so no privacy laws there, and would be linked to a number that's ambiguous. Or even an upload button in the app itself to give a unique code for SteelSeries themselves to lookup.
is there a way i can increase the mic volume in moments beyond 100%? in my clips, what im saying is always drowned out and idk how to fix that
yes, my windows mic vol is maxed
its really frigging irritating that discord had to put us back down to a 10MB file size limit for free users, after putting us up to 25.. they finally did something right, and now they've taken it away again, smh
When would this happen dudeee?! was so confused why i couldnt share stuff with my friends and been wigging out coz it was fine a few days ago and i was like I didnt update you LOL
do you need to adjust ur input volume /sensitivity on ur mic? I found that i was silly and turned my mic down so people could barely hear meee
Well it’s maxed already, any further and it starts to kinda ‘squeal’ so to speak
Since it only applies for the clips, in vc and stuff people can hear me just fine
But then if I switch audio inputs from steelseries sonar to my headphone mic it also squeals and idk why
Either way I route all my apps through the headphone mic because the steelseries mic stream gets massive echo for some reason
But that’s also a sonar issue
Hey, anyone has a fix for the moments capturing darker gameplay? Instead of capturing the normal colors of the game, you'll get darker version of it in the moments preview, saw here that there are other people who had experienced it. Maybe you had answer? Since support about it online is non existent.
I swear my moments from CS2 isn't captured when i got 3-5 kill on one round, but it capture my 1-2 kill only rounds. Anyone can fix that?
Do you have HDR enabled?
Please tell me that all my moment videos will be in full screen mode.
How to set it up to allow him to record a specific window?
After the last update of the program, it is no longer possible to capture the game and it does not even recognize programs such as Valorant and FiveM.
can anyone help?
I'm in the same situation
Wait for them to bring the game capture method back @sullen delta @blissful grotto?
There isn't much else you can do for moments
my audio is super far ahead from the video when i clip things, is there any specific way to fix this
same issue, desync AV
okay i feel like theres no way im the only one, I've done literally everything and apex legends will clip victories but now after 71.1, nothing else!!
Hello, lately, when I use moments the video comes out dark. Does anyone know what this is due to? thank you
Hello,
lately, when I use moments my clips are full screen even if I don't have the game/programm I'm clipping in on fullscreen.
I'll attach some clips for reference:
- sniped.mp4 - I've recorded that clip just 5 minutes ago
- rainbow.mp4 - This clip is about 3 weeks old
The difference can be seen clearly, I would love to go back to only recording the game and not the whole screen.
Thanks in advance for any help or hints given
@sick dawn @twin cloud @ anyone else having dark screen issues. I figured it out.
I've been chasing this issue for the past few days with Moments clips being way too dark. I tried nearly everything and FINALLY narrowed down to the issue being v71. Rolled back to an earlier v70 and all my clips are normal again. You can find older versions of this software on softpedia.com.
One additional thing you would have to do however is disable the auto updating which with make it v71 again and break your clips. This software auto updates daily and there's no native way to disable it. Do it manually through your firewall. I went ahead and blocked all 4 .exe files. Been fine for a couple days now and still on v70.
Hoping this helps others. I was beating my head in.
The issue is specifically v71. v70 and older works perfectly fine and my clips aren't dark anymore.
This is another feature of v71 btw lol.
Update notes:
Moments
• We’ve removed game capture mode for enhanced stability and optimizations, only screen capture mode will be used for now. The team is working on a new game capture mode.
• We’ve moved Voice clipping to Reaction clipping to make the auto-clipping navigation more consistent.
i need nitro
Hey, I am having some trouble with moments' desktop capture. When I click the "Start Desktop Capture" button nothing happens at all.
There is no article about this, nothing on reddit, nothing on youtube (usually reddit helps) so I am posting this here in seek of support.
I did copy paste this from #1289672632538497098
hello i need help why my clip are like this ? how i can repare my clip ?
whenever i take a clip, all of my audio plays twice, but there is also a delay, is there any way to fix this?
I can send example clips if anyone can help
Please be aware that SteelSeries support staff does not actively monitor this Discord server.
For assistance with your SteelSeries product or software, we strongly encourage contacting SteelSeries directly via their website. For help from official support, please check out the information in the #official-support channel, or click the link below.
If you'd like support from other community members, please make a post in #1047622297382567936.
Please be aware that community members posting in #1047622297382567936 are all volunteers and may not be able to answer some questions, so please be kind to those volunteering to help you, and remember to open an official ticket with SteelSeries if our community members are unable to solve your issue.
Why, please, guys?
I ask you why moment can not choose to open desktop capture by default, I have a lot of new games because the desktop capture does not open
Soooo, they gonna fix the Moments Clips sizes so they work in Discord again, or nah?
did you ever find a fix same thing happening to me?
not yet
do u have an amd gpu?
Yea
same I guess it has something to do with amd screwing up their drivers
yea idk its annoying
medal makes me want to grill myself
I'm not getting auto click in Apex Legend.
Friends, I have a Steelseries Apex TKL 3, I deleted its RGB color settings with pro, how can I reset it to its original state?
i have no idea if it's going to work, as i just bought steelseries headphones and i'm still discovering stuff, but, for most software, you can do a clean uninstall and reinstall of the program (deleting all the data stored by the program) and that should forcefully reset everything to default
but if they did store that info in the headphones/mouse etc. or made a backup on the account that's gonna download itself again, then it's pointless
I did it, deleted it and reinstalled it but it didn't work 😦
did you do it with a cleaner program to remove all the data?
damn, then idk
If you come across someone who knows, can you let me know?
you could record your entire screen / desktop
also, they need to make it so you can export clips as 10mb now i cant send anything unless its like 5 seconds
what im so confused
i can send that clip which is full 2 minute and untrimmed here but not in gcs and when i uploaded the file it said it was 22 mb
also spoilers for titanfall ig
(this is in gc )
how do i disable the auto capture laugh feature
my steelseries moments auto captures the game when i make noise or laugh and i dont like it
idk how to turn that off
turn off reaction clipping
thx
i cant here my voice in my clips
okay wtf, apex legends auto clipping will only register victories but literally nothing else
any updates on export file size dropping down to 10mb for discord?
It'll be in the next update :)
can we also put uneven clip times as custom? and how do I enter it
hello alt s for clip wont work . Can u help me pls ?
& moments stop working ingame sometimes ;-;
is there a way to turn off the auto clip when i laugh
Anyone else having the problem that with Moments the gameplay just starts lagging out of no where?
Like ive been a moments user for the past 2 years, but out of no where my clips just start lagging, Other software like medal and outplayed dont have this problem. But I dont wanna ditch moments because of this, the in app editing and local exporting is a must have for me
I've tried re-installing moments, lowering the clip quality. Still lags like crazy
Disable reaction clipping
hey so i cant seem to export to youtube with any of my clips is there something im doing wrong?
@merry mango
Don't ping mods or staff for support :)
Please be aware that SteelSeries support staff does not actively monitor this Discord server.
For assistance with your SteelSeries product or software, we strongly encourage contacting SteelSeries directly via their website. For help from official support, please check out the information in the #official-support channel, or click the link below.
If you'd like support from other community members, please make a post in #1047622297382567936.
Please be aware that community members posting in #1047622297382567936 are all volunteers and may not be able to answer some questions, so please be kind to those volunteering to help you, and remember to open an official ticket with SteelSeries if our community members are unable to solve your issue.
Hey everyone. Hoping someone can tell me what I'm messing up. My clip settings are set to 1440p Ultra and 60fps, but all my clips end up 720p and 60fps. What am I doing wrong? i9 14900KF with Strix 4090 OC. Not a flex, I know someone will ask. I've also tried running GG as Admin. Same problem. My Samsung is running 2160 120 while I'm playing the things I'm getting clips on.
I’m having the same issue.
Hi guys. For some reason, in my clips the system sound (in game sound, videos, discord buddies, etc) doesn't record, but sound from microphone is A okay. I think i set everything right in the settings, but still, the sounds in clips are only from my microphone.
thanks to the devs for updating the upload size, much love
Hello chat, how can I deactivate the auto clips?
I have this one disabled
But like, the programm still makes a clip when I laugh
Is your GG up to date?
They moved the setting for that recently
It used it be in it's own area which was kinda confusing
Now it's here
I think it was in GG settings before
Enable auto clip, then disable reaction, then disable auto again?
You're welcome :)
Hey dude so question,
Not sure if you've seen my previous posts but is the issue of dark screens ever since the v71 update widely known at all?
Curious if its a hardware/software compatibility, how that specific update handles HDR, or what
No idea honestly
Dang.. odd
Its only on v71+
Which is fine, I understand buggy updates happen
But having the ability to natively stop auto updating would be SO greatly appreciated in instances where its a wonky update ya know
Instead of having to make a custom firewall rule to block it from connecting to the internet lol
why do i hear my left side only?
thanks
Are you possibly deaf in the other ear?
any idea as to why i crash every single time i launch league of legends? 😔
does anybody know how to make desktop capture enable itself automatically each time you open steelseries gg?
mine wont connect like i click start desktop capture and it just does nothing
need help
hello mods i need help
Please be aware that mods aren't support and there's no support staff here
Please be aware that SteelSeries support staff does not actively monitor this Discord server.
For assistance with your SteelSeries product or software, we strongly encourage contacting SteelSeries directly via their website. For help from official support, please check out the information in the #official-support channel, or click the link below.
If you'd like support from other community members, please make a post in #1047622297382567936.
Please be aware that community members posting in #1047622297382567936 are all volunteers and may not be able to answer some questions, so please be kind to those volunteering to help you, and remember to open an official ticket with SteelSeries if our community members are unable to solve your issue.
Hey I'm new to using this moments program. I got a lot of clips last night easily and they were great but I moved them to a different folder and now my mic audio is not in the videos at all, is there a way to fix that?
is there a way to auto record only by game from start to end or to death
Anyone knows if you can apply mic sensitivity to Moments? With a fan on it gets a bit intusive in clips ^^
anyone knows my my gg cant find any games at all when i scan?
Hello everyone, 
I'm having a small issue with the Moments feature on Steelseries. 
I play GTA V through FiveM, but unfortunately, GG doesn't recognize my game, so I can't record any clips.
Even after checking the settings or manually adding the game, it still doesn't work. 🥲
My question is, how can I fix this, or should I consider using a different clipping tool instead of Moments? It seems like many others are having this issue too. 
I'd like to give Steelseries another chance and seek support here. Hopefully, someone can help me out. 
Best regards,
Bes 
Hello guys, im facing a problem in steelseries moments. Sometime when capturing a clip the audio is like 2 sec delayed or completly missing. The delayed audio especally is happening in CS2, i also noticed when clipping CS2 i sometimes just get a one picture clip, so no video basically. Im using the new 2.5 clipping engine because the 2.4 older one does not work for me for CS2. Heres a clip for an example, maybe some of you can help me here! 🙂
I've heard that the new 2.5 clipping engine still has some bugs, so you might want to try adjusting your audio settings or switching back to the old 2.4 version, even if it’s not perfect for CS2.
As for the single frame clip issue, it could be a problem with the capture settings or your system resources. Maybe try lowering the recording resolution or frame rate to see if that helps.
Hopefully, someone else has a more specific solution, but these might be good things to try while you wait!
Thanks for the response, ill try changing some settings and check if anything changes
anyone knows my my gg cant find any games at all when i scan?
anyone know how to get this to clip tarkov arena
doesn't seem to recognize it even after manually adding exe
I'm using 2.4 engine and everything works without problems.
I tried version 2.5, but there are some lags with this version - the same desync between audio and video as in your example
Did you ever face the problem, that is just recording a blackscreen or like a one picture clip? That was happening pretty often when i was using thee 2.4 version
No, I haven't. I just tried recording a video in CS2 and everything works
Alright, ill try switching back, ill let you know if sth changed. Thanks!
check in GG settings if Screen Capture is selected for CS2
Ok i just tested the 2.4 one, seems like it is only clipping correctly after i once tabbed out of the game, before it was just recoding a still image
Anyone else having issues with Moments? It captures fine, and the game audio is synched, but the chat device and microphone is un-synched, so all the commentary is unusable! Removes a lot of what makes the clips good...
Anyone know how to fix this?
Tried opening one of my clips
and this only happens on one of my clips, all others work fine
does anyone know a solution to your mic not picking up in moments, after you clip it?
as this happened like a day ago idk whats causing it.
i tried
-putting my mic as default for the app in windows and in app
-checking if my works at all ( it does)
- i tried turning it on and off
Thats about it, i couldnt think of anything else
nvm it fixed itself
does steelseries have any plans have an option to resize clips to 10MB for discord now that discord only allows 10MB uploads for free?
nvm, didn't see there was an update
my gg cant find ay games at all i have atleast 20 games installed and auto clip dosent work if i add it manually
this app is just sad tbh
my moments wont capture my game can somebody help me?
Any idea if they're gonna add gameplay capture back
how do i make roblox record with steelseries
how do i disable music record while clipping? is there a way to controll it? like i want it to clip audio from discord and the game but like not my music
i think thats only possible when using steelseries sonar, if youre not using it theres only the mic and audio audio track. Correct me if im wrong
i dont know how to use it
whya re my clips so laggy? before i didnt had that problem
try selecting audio input and output device then restart pc
k
how can i retrieve my deleted clips on steelseries?
A time machine?
I don't think you can
Not without using some kind of file restoration software
first time using the app. the auto clip is enable but is not saving my kills (WARZONE 3)
any advances?
Sounds like something to post in #1070392859125104660 :)
I have an issue with moments which is that it records all the time without me telling it to, how do i make it stop
@merry mango Im playing on microssoft xbox app , is the app supports that ?
does anyone know the soultion to moments double capturing chat audio?
yeah opened the game with battle net then auto clips came available ... xbox app is not compatible with moments.
currently were using steam
havent had the issue before but my buddies all the sudden started hearing double in his chat slider
WHY when i record i reserv this problem
Maybe don't delete videos you don't want to delete? Seems like a pretty simple thing
Can't blame Moments for user error
Can someone please answer why moments records without me telling it to
You probably have a setting enabled that you aren't aware of like audio based capture when you laugh etc
How do you disable it?
Turn it off :)
I turned it off a long time ago, yet it still records
Open the auto clipping dropdown
Look at the clips, they very clearly say reaction clipping
You may need to enable auto clipping to disable reaction clipping and disable auto clipping again
I've already reported it as a possible bug
They moved the option for reaction clipping recently
I think I turned it off
Great :)
hello everyone, seems i have found a problem that i cant find a solution for online, and now ive stumbled across this server. im sure its going to be super simple but i cant figure it out. im using moments to record my gameplay, and somehow ive made it record the wrong monitor. it was doing just fine for a couple weeks, but now all of a sudden its recording the wrong screen. anyone have a fix for this?
why does moments make the clips so unbelievably quiet
they sound perfectly fine in the editor and then i export them and they're way quieter
probably the single most infuriating thing about this software
it would be perfect if it didn't do that
i have no idea if this is something i can fix somehow
Hi everyone I have a issue.
Suddenly i cant select my microphone in the moments settings after GG update. Im on windows and the app is up to date. i havent changed anything about my mic and it works on discord just fine. In the GG app it says a grayed out box "default mic from windows" my mic is set as default in windows but it still doenst record my audio.
It wont let me select my mic. Whats going on? (ive tried restarting, full shutdown, unplugging, switching default mic, force closing GG, and opting in and out of the beta updates.) also worth noting after the update GG also doesnt start with windows anymore eve if i have turned that on in the settings, I need to manually open the app.
please help
u cant now because they removed game capture you can only capture your whole screen
Some context here #gg-updates message
Heyo, is there a way to crop a video in the editor? My monitor is 5120x1440 and when I play a game that does not support that resolution, I get black bars left and right and would like to remove them.
I found out my issue. I think I accidentaly pressed Alt + M
how can i fix this? my game is open but i cant clip cause of that
i have to enable the desktop capture to clip
I don't need auto clipping for 3DAT I need game capture back!! Lol
how would i go about importing clips into moments?
hi, does anyone know why I have a sound shift during my clips on certain games (like valorant for example) ?
How to automatically turn on desktop capture mode every time I open Moments?
why does this app get buggier and worse every update? i still have to click twice to open the app, and it refuses to clip or detect games now, i reinstalled it too
its always the same with these companies, ruin the entire ui and change settings, but NEVER fix issues
crazy how there isnt a way to disable keybinds
as someone who makes videogames im just absolutely LOST how you can mess up this bad
You can't but you can support the idea here https://discord.com/channels/299040363123965952/1295121936879190109
Hy
Why i have only theses games and not all of my disk, idk why i can't see games like Fortnite (It's on my root of C disk)
I've like 30 games and I can't see them
Any advice for a vertical clip setup with webcam? I love how moments is working (new user) but I’d also like to capture my webcam and be able to set clips up much like an aitum vertical recording/backtrack
Have you tried installing GG again?
Hi moments know im playing call of duty but the auto clipping isnt working ive tried everything from deleting to factory reseting my pc It stopped working after i switched from battlenet to xbox app for game pass
it is not even working for me
how to record all overlays ( windows ) and not just the game ? (just record without clipping )
Anyone that uses Crosshair X and have a fix for me because suddenly, Steelseries GG is picking up Crosshair X as well, and it's fucking annoying.
my clipping hasnt worked for over 4 months nobody has helped me im tryna clip rust and it doesnt work it doesnt pick it up or nothing
auto clipping or manual? - nvm just realized rust isnt auto clipping enabled
manual
I dont use it so I cant say much but make sure the 2 on the right arent enabled, your start/end capture binds are set correctly, gameplay capture is enabled under the drop down, and look around to see if theyre being saved in a different folder. know this isnt very helpful but you could be looking over something basic or Rusts anti cheat is interfering 🤷
does rust show up in game detection?
Hi, I'm new here on this discord channel
but I have a question, I use Moments a lot, but mostly for Rocket League for small clips, but isn't it possible to make the clip run a little further after you've scored ?
Because you see that you don't manage to get the slow motion that comes afterwards ? 🙂
anyway to fix all my clips audio being desynced? its really annoying
Yo!
Ive got this small issue with Moments and the timing. When i record in Assetto Corsa, the video is to fast. After exporting it and under playback i need to pull down the speed to like 0,90% or maybe 0,85% playback speed.
Anyone have a clue as to why that happens?
Hey, I joined the discord just to try and leave some feedback for Steelseries GG.
Can you pleaaaase bring back the clip saving at 25 mb?
Now it goes from 10mb to 50mb, that's a huge difference. 25 was perfect.
I realise it was because of discord, but discord isn't everything. 25mb was perfect for storage.
Is there any other place that's better for leaving this type of feedback?
I'm Japanese. Even if I save a rainbow six clip, I can't hear all of the game sounds, chat sounds, and microphone sounds. The settings are done. Please help me.
That's what #1070392859125104660 is for 😄
my moments keeps making auto clips for laughing even tho i turned it off, is there a fix?
which setting did you turn off? it should be called "reaction clipping" here
Where is this setting? i only have auto clipping
Is your GG up to date?
I wish moments picked up my mic too
Hi guys i have a pretty big problem with moments and i cant find a solition anywere
i just have a black screen while revieving the clips
i hear the sonds and all i can edit it
and even after i export it its the gameplay that i recorded and not black screen
did anyone have a similar problem?>?
Hello, where can I make a ticket to the people who develop steelseries moment about clips?
Discord has gone back to 10MB maximum for free users, but on steelseries moment we can only export 25MB minimum,
Can developers go back to 10MB? Or create a slider to customize clip size?
(sorry french screens but you see the issue)
Update your GG, they added that 20 days ago 😄
You're welcome 😄
Anyone ever get an answere to this question?
I can disable CApsLock per profile with the Logitech TKL, why not my SteelSeries Apex Pro TKL Omnipoint 3.0?
If not I will return it to amazon as not functional. Amazon will replace it. I will try swapping the keyboard a few times,
A gaming keyboard where specific keys can be disabled?
Not usable,
Thank you! Very nice action,
Deal breaker is not being able to find how to simply disable a key within a profile. Like Logitech does, their solution there is a button on the keyboard dedicated to "Game Mode". convenient to switch between desktop and game keyboard profile
I'm having issues with the Moments. Back then it records the game itself but now it records the whole desktop with the game. Is there a solution to fix this?
Note that I haven't change anything of the moments/autoclip settings from the start.
Until September 13th, everything was fine.
I found a fix for this issue — I installed version 68.0.0.
you can use the dropdown in the keybinding menu in Engine to set a key as deactivated. you can do this for any of the 5 onboard profiles.
This might be too specific, anyone know how to extend the auto-capture video length for rocket league? I would like it to continue recording through the rocket league's replay when scoring a goal.
unfortunately no, you can't control how long after an event the software will clip. i think there's a delay programmed in (so the clips don't just immediately end at the event) but the delay isn't customizable
No way this fixed it im pretty sure it's still a whole desktop capture
How to fix my audio being recorded all under Audio Device, even things placed in chat or media? I want to listen to videos and stuff while I play games, but my clips always have video in the background that I can't remove without getting rid of all audio.
68.0.0 capture game screen, even if you go through, alt+tab to another window the game is recorded
but this does not last long until GG receives updates to 73.0.0 automatically
I don't know how it works on windows 11, I use windows 10
how do i disable discord party audio for me and friends ?
Still dont understand why they removed the option to capture game only. App is useless for a lot of people now
My videos get micro stutters sometimes not as bad but its annoying sometimes when im in gunfights it freezes I have a 3080 with an 11th gen i7
It freezes for like 1 to 2 mili seconds
damn i run 11, I'll update and see
yea still full screen capture
why dioes steelseries monments say its tuned on then turns right back off
Why does my video get micro stutters when im recording but the game is running smoothly
at 0:01, 0:09, 0:10 stutters
i got a 3080
and 11th gen i7
I'm playing Arena breakout infinite
steelseries gg doesnt recognize the game
0:11-0:16 the trees
Quality is High btw
ram usage is low
Dead
they don't really want to answer here, I'm interested in my question will this be fixed or is it disabled on purpose
Please be aware that SteelSeries support staff does not actively monitor this Discord server.
For assistance with your SteelSeries product or software, we strongly encourage contacting SteelSeries directly via their website. For help from official support, please check out the information in the #official-support channel, or click the link below.
If you'd like support from other community members, please make a post in #1047622297382567936.
Please be aware that community members posting in #1047622297382567936 are all volunteers and may not be able to answer some questions, so please be kind to those volunteering to help you, and remember to open an official ticket with SteelSeries if our community members are unable to solve your issue.
I'm talking about this
check the release notes: #gg-updates message
thank you very much, I apparently missed this patch note, I will wait for this function to return
It's a promo that has ended, you're too late for it unfortunately
Got the same issues bro, none of them is answering my Problem in community support
Such a shame
I used Steelseries
moments for 2 years
Now its trash
Cant record anything in Tarkov
Found the problem just cut desktop capture on it worked for me dont use gameplay capture to capture games use desktop capture
Proof:
Games: Lockdown Protocol & Arena Breakout Infinite
Micro stutters are gone and use the previous engine if you get audio delays
Please keep in mind that this isn't a support server so there's no support staff here :)
Is there a support server ??
There's a website where you can contact support over email :)
Please be aware that SteelSeries support staff does not actively monitor this Discord server.
For assistance with your SteelSeries product or software, we strongly encourage contacting SteelSeries directly via their website. For help from official support, please check out the information in the #official-support channel, or click the link below.
If you'd like support from other community members, please make a post in #1047622297382567936.
Please be aware that community members posting in #1047622297382567936 are all volunteers and may not be able to answer some questions, so please be kind to those volunteering to help you, and remember to open an official ticket with SteelSeries if our community members are unable to solve your issue.
in my clips theres no mic input
I'm Japanese. Even if I save a rainbow six clip, I can't hear all of the game sounds, chat sounds, and microphone sounds. The settings are done. Please help me.
how to see your biterate on steelseries
anyone else having issues with getting moments to suddenly work? i had it working and now it suddenly dosen't want to respond to the shortcut while ingame...
do you know why I on stellseries moment I have "no game detected"
can i delete more than one video at a time i have over 300 lol
i have a mixer and same thing here i have the audio set to mixer but i guess you need the audio set to steelseries to pick up audio idk lol
Hello, I can also use the screen capture with sound?
Anyone else having issue with Moments not capturing selected items? It won't capture anything and this is a brand new build/install.
The only problem I experience with Moments is FPS drops when it's on. It tanks my FPS depending on the game.
When you have a video selected in moments click the option to open the folder its stored at
This will open the folder with all the clips as files and you can easily select multiple
There might also be a select all as I know you can select clips in the steel series software but idk I only ever use the folder
trying out moments instead of Medal.tv and it seems pretty neat so far although one thing i've came to find is the apparent lack of equivalent to medal's "Full Session Recording" which would essentially just record all of your gameplay as one big clip and modify your clip key into a 'bookmark' type thing, any ideas if moments supports that / plans to support something similar?
i just want it to stop capturing my whole screen and only capture gamplay 😭
I have an issue! When I clip my games my audio is out of sync like 3-4 secs! Can someone help? Only tried CS2 but this has only started happening now?! I've been using "Moments" for 3.5-4 years now!!
Did gifs get removed from moments clip? If so how long has it been?
This happened to me when I enabled flux on my pc. (An overlay that makes the screen less blue during night time)
When I disabled it it wemt back to normal. Do you have any new screen overlays or new programs running in ths background that could be the source for the delay?
Since sep 4
"Unfortunately, we had to remove the GIF effects options from the Editor due to a policy
change by Giphy. We will look for an alternative in the future."
#gg-updates message
Nope, don’t have any overlays
why is moments capturing my whole screen?
Anyone else having sound issues with moments capturing?
Anyone experiencing issues with their microphone volume in clips?
@ancient valve starting with version 71.0.0 they removed game capture mode https://techblog.steelseries.com/2024/09/17/GG-notes-71.0.0.html
as a work around, you can reinstall version 70.0.0 with this link https://steelseries.com/gg/downloads/gg/70.0.0/windows
and then disable the "SteelSeries GG Update Service Proxy"
in services
that is what i'm doing until they re-enable game capture mode
quick question but why was the option for 25Mb removed in the share to discord button?
Because the file size limit in Discord for free users was reduced to 10MB afaik
can some one explain this, when my moment was auto recorded, if it was a pic on the left, it has no sound while the pic on the right has sound, i dont know why
why do my clips have a 3 second delay 😊
ah really, well then it makes sense, thanks 🙂
م
i sure would enjoy it if steelseries clipped when i pressed the button to make a clip 17 times after it said clipping enabled
hello i got a Trimmed clip and then i Delete the normal one now my trimmed one dont work, how do i recover the old one?
Does anyone have issues with OW2 clips? Any other games the clips are buttery and smooth, but OW is always super framey and laggy. I tried going back to Capture Engine 2.4 (Previous) and it's still rough
Hello I keep having issues with Steelseries GG, it just keeps closing and crashing without me realising at random times, and whenever I want to clip something with moments, It just does not clip and I have to launch steelseries gg again for moments to work again
It has been happening for a while now
and it has been really irratating
i have auto clipping off but i still auto clips how do i fix this
Hello, I have a problem that reaction clipping does not work, can anyone help?
Anybody here use SteelSeries Moments with a GOXLR? I cannot figure out how to get Moments to capture any audio at all tbh
hello guys, anyone nothice this? i was using 30s verylow 720p 60fps for clips in apex legends it was smooth 15-25 mb clips, but now same specs are 30-40mb like why? im getting some fps drops too.. givme the old version U_U
my audio on clips are delayed and when i clip it stops right b4 the kill on my game can some1 help plz
i have the same issue
its so annoying
Same issue here. I cant even change the mic input
Moments is so annoying.. I am playing Valorant a lot.. It NEVER clips anything auto from me. But always the Aces, Clutches or 3k from my Teammates when i die... I guess its time to change the program.. Every update it gets worse
And yeye i tried the exclusive recording thingy whatever it is called in english and still..
Anyone managed to get Moments to auto-clip BO6 yet?
why does my clip alway have a audio delay on them?
2?
i also don't do the footage bo6
So, BO6 is not being recognised by Moments then by the looks of things. 😦
I've ensured that it's the game rather than the launcher that's being targeted but that doesn't fix the issue.
im also getting the delayed audio bug. plz fix soon 🫶
and by soon i mean sometime this decade 
pass it on to the higher ups please and thanks !!!!!
same problem here
hi while capturing gamplay sound isnt recorded
i checked seting and cant find anything disabled
I think capture audio should have an option to "capture all auto sources" because you can only capture 2 atm
have the same problem since 2 days.... sound ius gone.
그거 그렇게 하는거 아닌뎁...
hello ,is anyone german here? i have a problem when i'm clipping. the voice of my friends in discord is not recorded
today i found oyt i captured dc and yt
and yt with mic
oh nice
You need to either change the output device in the discord itself to "SteelSeries Sonar – Chat" (Screenshot 1).
Or change in the Moments settings the chat device that will be recorded (Screenshot 2).
okay, thank you so so much 🙏
i just found that too
says off and doesnt load
why is my moments recxoding so dark it used to br brigght
one on left is brand new one on riught it 2 months old
can someone help me with this
So no BO6 auto clipping yet huh? 
You would think it'd be out by now. Crazy
oes anyone know how to set up the sonar so that the Messenger sound can be heard on a clip?
Not only my voice, but also my friends' voices and the game sound
i have only my voice
u have to use the DEFAULT output on volume mixer APPS, should not be different. but if different use any of Steelseries output
anyone know the fix to encoding fail?
im scared to uninstall coz i have 300+ clips (i need all T^T)
steelseries gg does not detect fortnite it just says Unreal Editor For Fortnite how do i fix it also does not auto clip the game
thanks
moments is opti for the fps ingame?
? pleaseeee
Hi, so i just transferred all my Clips from one drive to another by "copy" and "pasting" the "Shared Clips" Folder, but now basically all my Clips in the SteelseriesGG App arent showing with Thumbnails, now theyre just black until i open them. Can anyone help me with that?
i think you should just copy the entire SteelSeries Moments folder, since it contains the thumbnails inside of it (as a hidden folder)
I did, I have all the Thumbnails in the new drive too, they just seem to not be "connecting"
restart pc
yeah sure, that will help
good
sorry but damn you´re useless
wtf
bro why would something like restating my PC work on that, if its corrupted it has to be "repaired" and that doesnt work just by restating the pc
how do i fixc my clips audio being too early
sometimes its earlier than its meant to be when i clip
can you change the moments notification sound volume?
So i recently installed steelseries gg to capture games but fortnite doesn't seem to be working and says it's unreal editor for fortnite. it also shows that i don't have it installed. I have tried detecting the game manually but nothing happens
what to do if not capturing my game?
hey can anyone help me moments is capturing my mic but it isnt in sync with the rest of the clip
Yeah this same thing is happening to me too, therre are many situations in which the sound is played before the corresponding visuals in theclip
Additionally, I recently stumbled upon this issue, where despite having my Sonar media and game settings enabled, these are the only options for audio + chat + mic (default + none)
how can i make steelseries moments capture discord call sound?
hello friends im having a very strange issue, ive been using steel serise for clips for a little under 4 years now and its been great except for recently my clips are recording at 1 min long but they only clip for 55~ seconds and the audio is messed up
like the audio is aligned with being a min long but the footage is only 55 seconds
and its not cisistant 55 seconds sometimes its 52 other times its around 58
does anyone have a fix?
hey guys is there a way for me to automatically backup my moments to one drive?
you can backup the folder that moments is saving the video files to (check the settings to see which folder that is) but keep in mind that video files are pretty big and might fill your onedrive fairly quickly
can you us steel series on fivem
how to fix my clip cuz when i clip i goes 1fps
Currently have a few clips mess up due to misaligned audio right now too. Not sure if the NVIDIA driver updates did anything but I cant see any other reason why it would suddenly glitch
Can i somehow separate sound gatehred from YouTube while playing so i could mute it as i wish on my clips?
or maybe just mute it once so moment wont capture YT sound anymore
Doesn’t capture warzone at all on Xbox app for pc.
Even reaction clipping is pretty choppy. Captures when someone else laughs but that’s about it.
how can i make steelseries moments capture discord call sound?
Literally tho I’ve had zero issues then out of nowhere this weird issue, what graphics card do you have?
Can someone please help? Just started using SteelSeries GG today after getting a new headset. The moments clipping software will NOT record my mic, in-game audio, and discord at the same time. I can only seem to get one to record at a time. Sonar is showing the correct input/output for my headset and mic, and shows the apps under the correct sonar settings. (discord is under mic and chat, in-games are under game audio) all window default devices are correctly set to Sonar Gaming as default audio output, Sonar Chat as default communications device, and Sonar Mic as default recording device.
You should make sure it's 2070 super, it seems to have fixed after restarting my game though
Good to know I’ll go check that out now
Fsfs
I usually make all of my inputs like my base headset instead of the 'sonar' version
So on windows, my games, and on GG it's all set to everything else aside from sonar and that tends to make it work
if you set the base headset and mic to the default device in windows wouldn't that eliminate sonar's whole thing about equalizing and adjusting the audio how you like?
can sm1 help me?, when i clip something the audio is ahead of what is shown in the video, I am literally hearing the future of the clip. 😭
happening to me too
Hello! I have a problem with Steelseries GG supposedly capturing FiveM, yet FiveM isnt open whatsoever, even from task manager. Started happening today, nothing like this has previously happened. Any ways to resolve this?
Fixed it 😄 had to restart my PC a couple of times
fr
try lowering the framerate and/or quality
had the same issue a few months back
that could work, but i want my clips on 60 frames 😭
whats your framerate and quality rn?
high/60fps
I have a new PC tho
i'll try with all of them
but the video files get corrupted for me without apparent reason
ye that happends to me sometimes
It happens all the time to me
Anyone have suggestions or fix for the resolution in clips not being what its set to? I've set it to record in 1080p 60fps, but both game capture and desktop, and I've tried both versions of the engine and it still gives me 816p at 60fps
If you play games at lower resolutions they'll be recorded at that resolution regardless
I play CS2 at 1280x960 and it records in that res despite setting it to 1080p
Resolution is 2560x1080 and allways set the games to the same
its normal, i can't add gifs...
change by Giphy. We will look for an alternative in the future```
[#gg-updates message](/guild/299040363123965952/channel/715215914752147506/p/1011642277719974038/#msg-1280894550847655977)
Hello. I have had two occasions where my steelseries software stops opening and I have to uninstall and reinstall. Does anyone know what is causing this?
Is there any chance so save trim and to have this trim with same day month and other stuff? Or just "replace clip with trim" i think it would be very helpful
Hello, because when I pull clip it pulls out the whole screen but I only want it to pull out the game I'm playing, I don't want it to pull clip of my whole screen.
@merry mango
Please don't ping mods or staff for support, this isn't a support server :)
Please be aware that SteelSeries support staff does not actively monitor this Discord server.
For assistance with your SteelSeries product or software, we strongly encourage contacting SteelSeries directly via their website. For help from official support, please check out the information in the #official-support channel, or click the link below.
If you'd like support from other community members, please make a post in #1047622297382567936.
Please be aware that community members posting in #1047622297382567936 are all volunteers and may not be able to answer some questions, so please be kind to those volunteering to help you, and remember to open an official ticket with SteelSeries if our community members are unable to solve your issue.
okey, sorry 😦
No worries
any idea on why my gg wont open at all when trying to open?
Is it possible to record the entire match?
This thing called obs
It’s free and can record as many matches as you’d like
And is better on pc space
Hey guys, I'm pretty new here so I dont know if this is asked a lot, but is it possible to clip moments through a VR headset like Quest 3? (pcvr)
Currently I walk over to my computer to quickly clip, but Im hoping to find a way to trigger this remotely through the headset
Even a simple button would do the trick as I quick easily reach my desktop remotely, but as far as I know I must press a keyboard key as there is no UI button to clip
Hi,
After the Warzone update, the app records a clip when I die, but it doesn't record any clips when I get kills.
Please look into this issue. Thank you!
Hii, I started using Heroic Game Launcher instead of Epic Games and realized that Moments doesn't recognize the games there. Someone who has gone through, do you know how to solve?
Not sure if this is your fix but try turning off auto clip, itll be under auto clip in the settings for bo6 or war zone
You can either start doing desktop recording or try manually adding the games to clips in the settings
I only play warzone
Is it clipping the gulag?
I haven't played battle royal yet, but there is this problem in resurgence
And can you explain/send a pic of your exact issue?
When I die, he counts as a kill
im willing to bet its becuase you got a kill in that clip
and when you died it auto clipped it for you
No, that's not the case. Before the Warzone update, it was working fine without any issues, but after the update, this problem occurred.
So auto clipping is not working on warzone Area 99 (haven’t tried big map) and I’m wondering if it’s because they’re labeled as “Eliminations” and not “Kills” now. Anyone having an issue with auto clipping not working?
is there any way to clip streched res gameplay directly?
geforce @ancient valve
auto disables if i use apple music in background
Hey, so how do I manually add a game that I don't have the application for
So I use feather launcher for my minecraft, but when i go into the feather launcher folder, I already put the applications for minecraft in there, but my minecraft name is a special name. It's called "Feather Client 1.21 (release/fb19cdb7)"
but i can't find it in the file
I know how to add a manual game, i just forgot to send that part
lmaooo
I would if I could
Darn.
anyone have problems with auto clipping not working at all? i wanna autoclip cod but i doesnt clip anything
So... I have Meta Quests 3 and im trying to clip something, but every single time, microphone is deciding to sabotage the whole clip
how can i fix this? I very need help asap
help, my oled screen only shows c1 🔒
i want my oled screen back
device oled is being ruined by moments
Turn off the notifications?
Does auto-clip work for anyone in black ops 6 - V75 ?
not for me never does
which app protected desktop capture? because i can record with nvidia app and moments
Why do my cod clips turn out like this? It's only call of duty and my fps runs fine in game.
usually anything that's copyrighted, like video streaming sites or music apps.
keepassxc blocked recording, but still have issue with moments when i click shortcut to save momets stop detecting desktop or games
do desktop recording
is it possible to set the clip length to below 30 seconds
Black ops 6 doesn't show in moments as one of my installed games so auto clipping also not working.
is it actually any real support in here? LOL
No? This is not a support server :)
Please be aware that SteelSeries support staff does not actively monitor this Discord server.
For assistance with your SteelSeries product or software, we strongly encourage contacting SteelSeries directly via their website. For help from official support, please check out the information in the #official-support channel, or click the link below.
If you'd like support from other community members, please make a post in #1047622297382567936.
Please be aware that community members posting in #1047622297382567936 are all volunteers and may not be able to answer some questions, so please be kind to those volunteering to help you, and remember to open an official ticket with SteelSeries if our community members are unable to solve your issue.
Hallo, i have an issue with MOMENTS. Is there some one who can help me out?
https://discord.com/channels/299040363123965952/1308189119956127824
Thank you
Probably not. I have yet to see any real help in any of this discord server rooms. So good luck
Yea guess the same.
I will leave now. Worse dc indeed ^^
Anyone have any news on when Game Capture is coming back to Moments? 😭 This Desktop Capture makes the recording feature completely useless to me and I've been using Medal since Desktop Capture became the default and it is no where near as good as SteelSeries was...
How do I get my moments from my pc to my phone
Why is there no app that record highlights automatically for black ops 6?
GG V75.0.0 calls out that it should be working for COD Black Ops 6. I've yet to see anyone report that it actually works though. Multiple failed attempts on my end and SteelSeries support says they are aware of issue, no ETA.
honestly try powder.gg fck moments tbh
What do you mean? They added support for it in Moments?
Even if it appears to not be fully working for some :D
my steel wont save clips when i clip
how do i make it so desktop capture is on on startup
You can't but you can suggest it in #1070392859125104660
how is it not a thing
No idea
When will moments do bo6 single kill captures?
I don't think they've announced that but you can suggest it to be added in #1070392859125104660
So I'm guessing v75.1 still hasnt fixed moments issues? or
I mean it doesn't include any changes for Moments so most likely not? :D
What's the Moments issue?
Im having an issue with audio desync when clipping games. Haven't been able to find a solution to it
Idi naxye
Cant clip, doesn't detect games played,. not sure if its just a black ops 6 issue but even when trying to add it manually doesnt work but mainly Press N for example to clip doesnt clip
Contact #official-support if you don't find a solution here :)
only my deaths are registering in Warzone to get auto-clipped, my kills don't register, anyone else having that problem??
yep joined here to figure that out too
does anyone know why it says the clip is too long despite it being about five seconds long
same problem here, no automatic clips being made only the ones i activate myself
does anyone know why the microphone is not recorded in the clips? I've had this happen periodically before, but it fixed itself after 2-3 days, this time I've been making clips for half a month without a recorded microphone. there is also a problem with the autoclip from laughter, that is, the clip is automatically recorded from laughter, although I have disabled autoclips, please help me.
for the laugh clippin, make sure you've got this disabled
auto-clip only clips certain events from games, it's not triggered by laughter
the automatic clip from laughter also happens periodically, although I make sure that the auto clips feature is disabled
make sure you've got this option enabled for microphone
Settings>Moments>Capture and Sound>Allow Reaction Clipping
not auto-clips
disable the reaction clipping
that setting was enabled, ty 4 help
Anyone else having this problem? My clips always lag when i watch them but the audio is fine?
w or nah
Aug ok pump s### i hunting rifle ok
guys can someone help me my ww key isnt wworking in fortnite or any other game
anybody can help when i hit my buton it say its clipping but dont pop up??
My steelseries auto shuts down desktop capture can anyone assist ?
hey i set up my ss moments app and the app does not clip even after i hit the button
can i get some help i just downloaded SteelSeries gg and my fortnite is constantly fps dropping and stuttering
funny The Finals moments (also idk why clips are darker recently)
can i make moments work on roblox?
hello, anyone knows why on moments only in CS2 i have desynchronized video with sound ? on community support there were already 2 posts without anyone helping
I've tried that, it didn't work. Only way to capture Roblox is using Desktop Capture.
Is there an option to screenshot without clipping it before? I know theres a button where you can take a screenshot from the clip you made, but is there also way to directly screenshot without clipping it before?
am i the only one that has lag in steelseries moments
like im trying to play the video
but it doesnt let me
it lags
and it takes alot for it to start the video
Moments aren't showing up in the app despite the folder being linked to a folder containing clips
I've switched it to the /SteelSeries Moments and when I capture a new clip it still sends them to /Fortnite
I'm guessing no one has figured this out yet. Maybe in another update?
any idea why my moments audio isnt syncing right? the game audio and video are not syncing
Anyone getting the issue where mic audio takes forever to load? And sometimes clips don’t save/process getting deleted?
I really hope
They fix it
I like the software a lot and i got like 200 clips but it’s impossible to use
same ^^
u can hear audio being off its pretty annoying
Yeah no I understand that mine are doing that too for dead by daylight
I had this before like for one day then after that clipping is fine.
Idk man, I didn't find the solution.
Hi. Can someone help me with Moments plz? My Video and Audio is out of sync and I cant figure our why.
Sound is off by several seconds. Pretty bad :/
Mine was last night and now it wont capture anymore. Im so over this program.
Alt + F9 if you have an nvidia gpu, nvidia capture software is actually so goated
Easier than ss
same with me doing my head in
Moments won't detect FFXIV even after manually adding the .exe, help please
How can I disable the discord background?
What discord background do you mean?
I hear discord in my clips and I don't want it
for that to work you gotta change your change the output in discord to be something else then one moments is configured to capture. Do you get what I mean?
I'll try it thx
no problem
it still doesn't work
Isn't it possible that I can only clip my game because I clip my entire screen
Hello, I have a bug with my moments where, when I record in a game, the recording gets deleted instantly by itself. I have to record 6 times for it to work. Do you know how to fix this bug? Thanks in advance.
Use Sonar as your output device
and set in moments settings your Game to Gaming and chat to chat ofcourse
You need to change it in discord also i guess to chat
Same for me, but only in CS2, ive read a few times apps like f.lux, which are like an "overlay" can delay the audio, but i havent found a fix yet... pretty annoying
hi, a friend recomended me steel for when i record a clip or something and showed me how to turn it into 10mb so i can sent him it through discrod but i cant find how to trim or reduce the video quality of clips i had recorded with windows capture, does the video have to be recorded by steel to be edited on steel/trimmed or is there a way to load it and edit it in steel?
Can that go backwards though to capture the last minute or so. Usually something happens funny so I need what led up to it.
It can, alt f10 for the clipping part of it
You can set how much it goes back, what quality, bit rate etc
If you have it just press alt + z and it brings up the menu
been having this same issue for about a week now on fortnite :( audio and video being out of sync by 3-5 seconds, along with it not actually saving clips
does anyone know if you can restore clips after they have been deleted
they arent in my trashbin on my pc like any other clips i delete
The inconcistency is quiet annoying, one thing you could try is changing the capture engine, maybe this helps
doesnt even let me record
I'm on 2.5, only other option it lets me is 2.4 which is the previous version, I'll see how it goes
How do I bring back a moment I deleted on accident
I legit JUST deleted it, can I get it back?
I just updated my artic nova 5s and the audio input and output is choppy anyone know how to fix it.
it worked perfectly before i updated the headset, and it works perfectly on my iphone and I already updated all my sound, and blue tooth drivers.
moments capturing death only in warzone not recording kills?
can I decrease the size of files so that I can upload it in discord?
I disabled moments because I have a similar feature from nvidia. But it enables itself once I launch a game, wtf?
Can you show where you are disabling it?
Fixed now, I disabled auto clipping only, I didn't realize I had to disable 5 seperate things.
Good that you got it fixed :)
is there any fix on the audio not syncing with the video on moments? bc its quite annoying kjfgbh
guys moments is not auto clipping in Fortnite, you know how to fix it?
how does one use the recording option instead of shadowplay
so it can capture everything
you can turn on desktop capture, but keep in mind that unlike shadowplay you'd need to turn desktop capture on every time you boot your PC
The overlay is not appearing like it should when I'm trying to clip League of Legends
There seems to be something wrong with the latest update. :L
how can I get help for my annoying moments issue?
Please be aware that SteelSeries support staff does not actively monitor this Discord server.
For assistance with your SteelSeries product or software, we strongly encourage contacting SteelSeries directly via their website. For help from official support, please check out the information in the #official-support channel, or click the link below.
If you'd like support from other community members, please make a post in #1047622297382567936.
Please be aware that community members posting in #1047622297382567936 are all volunteers and may not be able to answer some questions, so please be kind to those volunteering to help you, and remember to open an official ticket with SteelSeries if our community members are unable to solve your issue.
hii Ive been struggling with my mic or sound noot picking upin my mooments when i play games to clip, i feel like ive tried everything reinstall and then also connecting the proper mic it USE to work idkk what happened i feel like im missing a piece of the puzzle i just cant find??? pleasxe please helpppp tytyy
The audio is out of sync with the video with last version of Moments
how to fix that?
and at the end of video sound ends
GG version 75.1.0
GSDK version 2.5.17.0
GUID 759a0f62-e2d5-451e-90b5-8091bba0c58b
SAME BRO IDK WHAT TO DO
me too its getting really annoying
Steelseries Moments clips triple monitor perfectly 
umm my clips for roblox used to work but it doesn't detect anything anymore even when i manually add it. its just says "waiting for game to capture"
i've always had to use screen capture for roblox
Anybody else had trouble recently with steelseries not capturing desktop audio?
it used to always work fine, and only started acting up yesterday
minesays it captures and turns off quick
when i tried capture, capturing turning off steelseries moments. do someone has the same issue?
Alright, i have no clue how this happened. Im posting this both in Sonar and Moments as i dont know which ones problem it is.
I recently tried setting up sonar. The only reason i wanted sonar was to keep my music out of my clips. So i set it up, everything works fine and dandy. No music, My discord is seperate. But my game audio sounds like chimes, alternatively someone dragging a fork against an endless plate. Its not just constant audio (i did have that problem aswell but found the issue and fixed it), its whenever i make any game noise at all. For example starting the queue for a game, just sounds like someone hit a triangle.
I genuinely have no clue how to fix this. Ive tried everything ive seen online and nothing works. Here is a short list of things ive done:
- Change default output to the regular headset instead of the game VAD (Fixed issue but made media be hearable again)
- Yes. i have tried restarting everything, reinstalling everything etc
- No, it is not my audio drivers.
- Turning off things like the equalizer, spacial audio etc
And pretty much anything else you will find on the first 5 pages of google, asking chat gpt or surfing the steelseries forums.
Would love some help here, ive tried looking in this channel for an answer but cant find anything (it was 5 am and i was probably not the best searcher). At the moment ive resorted to clipping using another software and just using the simple engine. Would love to swap back as i genuinely enjoyed some of the features sonar brought me, but if it ruins my clips completely its kind of a no go.
I am using Arctis Nova Pro Wireless.
hey guys. so recently my gf's moments stopped working for no reason, it was fine one night then the next morning it just didnt clip anymore. i havent really looked into it but i cant think of anything that couldve caused this and i also cant think of anything that could fix it. If anyone could help i would really appreciate it, if not ill try a quick reinstall.
win + shift + s
alternatively search "snipping tool" in your computer
yeah, moments doesn't have a screenshot function, so it's probably easiest to use the screenshot function in windows
whats up with moments clipping deaths and not kills? only thing checked off are kills and win no death cam
same issue, too many useless updates when i it was working fine
Hello! I have a question. I use the moments to auto clip the games I play and it has worked well for months, but all of a sudden it isn't capturing my mic in the moments. Like I can hear all of my friends both in game or on steam, but my voice is no longer in the captures. I hadn't changed any settings and everything looks right. Any idea how to get it to pick up my mic again?
is there a way to upload my moments clips so they arent saved on my computer?
I read somewhere else rolling back to previous version might fix
Nah, doesn't work i tried it. I just disabled auto and running hot key clips
Why tf you tryna clip Minecraft
Pvp?
It's legit one the biggest games clipped in medal but I don't like medals gui and steelseries has everything I want
Update
for anyone in future who might lookup minecraft java edition to find a fix to clip minecraft do the following
- launch ur mc u wish to clip
- enter task manager
- find ur instence of mc in task manager might be called java(tm) Platform SE binary
- right click open file location
- rmb file location of javaw.exe
- go into steel series settings > game detection > add game paste file location and add javaw.exe as a game
- finnaly restart pc and in theroy it should work 🙏
Since the new r6 season my game is not detecting on moments
moments just doesnt work on any game but every other clip programm works fine i just wanna clip valorant :/
same
Question for anyone that may be able to help…I recently just started using moments to capture gaming clips on fivem (gtaRP) and I can’t figure out how to have the clips only capture the audio from my mic in game. The only options I’m currently seeing are to either not have any of my mic audio in the clip or have both my in game mic audio as well as my idle mic audio out of game. Anyone know how I can just set it up to where only what I say in game chat is recorded in my moments/clips?
Is Moments fixed now, or is the desync between video and audio still a thing?
I have a question if someone can help. My clips are recorded after 56 seconds and the sound is recorded for a minute and superimposed on these 56 seconds, which makes it seem to be sped up. If so, can I send an example at the bottom
bro how does this software get worse every update 💀
I have this issue at the moment where my steelseries moments clips everything on my computer and only want it to clip my game and game audio, I never use to have this issue but all of a sudden it’s seems to have automatically changed to this, is there anyway I can fix this
basicly every software get worse for real no matter what you use, everything is going downhil.
anyone else having the problem with in-game fps being too high to properly clip something without it being 3+ seconds out of sync? how to fix?
Yoo guys, anyone know why my moments doesnt clip my game?
sound just randomly disables during a part of my clip even tho it says there should be
My sound is not synced with the video in my clips
Where is the bug tracker?
How do I report bugs to the developers?
What is this button for?
Is uninstalling — the only recourse for SS GG erroneously doing something I want it to never do automatically?
what is it doing?
Opening my browser without consent to a page that offers no way to submit a bugreport.
anyone able to help me with somethin involving roblox
my moments dont detect it despite the fact that i manually added it
Contact #official-support :)
Those links lead to dead end pages.
No they don't?
Show me.
Yes. And where do I click to contact support there?
Click on the chat icon
The bot offers a list of canned issues and never gets on with filing a ticket if your issue does not fall under that list.
Show me
What are your answer options there?
It'll usually try to help you twice before letting you make a ticket
Are you asking about these?
No the full pic here
Okay, lemme do this…
You click no here
That gibberish at the end is indecipherable.
But this time it did let me file a ticket after that question. Earlier, like yesterday, it just looped after this.
Maybe you were clicking on "No, something else"?
No, I tried both as it looped. I think it said "no temmate" then, though.
Like, in the bot's message, not the options.
Welp, thank you for alleviating that frustration.
A GitHub-like issue tracker would be much handier than "COUNTRY: required field", but at least I get to file some form of actual bugreport feedback.
Also, having to pick a hardware product for filing a software bugreport… 👀
You're welcome :)
Oh gosh..! The chat slid the ticket form away from me mid-filling-out because of some kind of bot timeout…
This chatbot is one degrading customer experience…
Okay, beat the maze again and raced against the timeout in filling out like a good little rat. Ticket #1529300 filed.
Oh and back then I noticed that getting to the ticket form for shipping and payments is much more straightforward and works at any time of day. The contrast is somewhat disturbing.
The whole workflow just needs a redesign.
The software already has a UI and networking capability. You could build ticket filing into it.
do we know why theres no audio when i go through my clips in my folders
on the app its fine but in my folders theres nothing
moments does not capture nor detect rainbow 6 in this new season, any updates or fix?
i got the same problem damn im hapy im not lonely
why r6 cant moment anymore
ur weird
WTF MAPLE GO AWAY!
When will autoclip for call of duty bo6 work? i have it selected and auto clip on but it never clips anything.
minecraft is a hella good game...
can someone PLEASE help me with steelseries GG. I ran out of storage on it and then it removed my microphone settings from all clips so now when i clip its just game audio and not me speaking. How do i fix this??
Why is there no audio in the MP4 files but in SS app there is?
the moments app will play all the audio channels at once, but most standalone apps like VLC and windows' media player will only play one, so you might just be listening to the wrong audio stream.
i dont understand, whast the solution
i can export them but i have quite a lot from autoclips so its a bit annoying
ok so it seems to be there when editing atleast
Hello everyone, i have one issue with my clip maker: steelseries moments. The clips are dark i took a pic on my clip and my screen
Hello I want to edit my clips by reducing the time but after trying to check online I can't find my solution to my issue. It doesn't let me edit on GG Moments
what specifically isn't working? does dragging the clip not work?
Oohhhhh.... I did not see that bar to move the edit... Thanks!
Is there any way to increase clip audio?
When I listen to it it's fine. Probably because my headset can change its volume output.
However when other people look at my clips they all comment on how quiet they are.
how do i flix autoclip not working? ive heard that it happens bcuz game mode is on but i dont want to turn off game mode is there any other fix?
is there a way to import clips from other software into moments?
My thumbnail are gone
for some reason r6 does this dumb naming system for dx11 and 12 exe file which seem to stop making moments from picking up r6 has anyone else found a work around for this or should I just give up on trying to get auto clipping to work 🤔
Hi GG community, Am I the only one that since the last GG update (76.0.0) the video preview in MOMENTS is not working anymore, even though the video is correct when manually played by window folder ?
for some reason my clips dont record audio
hi guys
my application doesn`t auto clip valorant even i enabled auto clipping for all game events
In the editor I like that there are buttons for moving the timeLINE 1 frame at a time, but is there a button or shortcut to snap the start or end of the clip to the timeline for precise trimming instead of dragging it? In 30 min videos it does not snap even if I drag it close to the timeline...
i also have this promblem plz help
This can be setup in configuration where you can select audio source to capture
nah it was if i check the file saved to my pc it has no audio but if i open it up in the software and then export it works
(i think)
That’s even more strange ! The contrary would make more sense
i think i understand it
i think it’s because inside the app it separates all 3 audios into different tracks and then has the main video so you can pick and choose which audios go into it
but i think the file is the video without the audio tracks
which is why if you go into the app and export it then it should work
Could be indeed
either way this app is very underrated because it’s better than shadowplay and medal imo
Can someone help me add a 'game' it does not detect by itself?
I added the .exe file of MSI APP Player to Moments but it still says "waiting for game to capture" even when I start it?
why do i have a delay on clips audio again?
hey, anyone else having issues getting Moments to capture the DX12 version of R6 Siege?
Started happening with a recent update
is there a way in moments to delete all clips at once im kinda new to it
is there a way to turn on desktop capture as soon as my pc boots up instead of having to boot it up everytime i boot my pc up
@gaunt haven i think you can bind a button to do that
yeah but i'd have to press the button everytime i boot up my pc
rather just have it on without pressing a button
then tbh idk
Hey for some unfortunate reason it wont clip on the right monitor when i turn my second monitor on !
i have tried swithcing that around and reselcting the monitors and stuff butt it wont :(
help is apreciated <3
how do I delete some detected games from moments? Not disable capture.
Does anyone know if there's a way to have the raw moments recorded desktop capture save my mic/recording? When I hit Alt+S to make a clip, it records the video and the audio I hear perfectly. But my microphone/recroding is not part of that raw file. I have to go into the Moments software and export it for it to combine my mic/recording sound. This is causing me an extra step that I'd like to avoid if possible.
Does anybody know how to fix Moments?
I just wanted to clip and all of sudden it didn't. It was enabled and I already reinstalled it like 4 to 5 Times... Would be really nice if somebody got a tip for me to fix it
Hi guys, I have a bunch of moments clips on my desktop, I was wondering if I could get them to appear on my laptop in moments?
the microphone data is in the raw file, it's just on a different audio track. a lot of video playback apps like VLC don't play all the audio streams at once, so it usually just ends up playing the first audio stream, which is usually the game
Do you happen to know of any type of media player that would play all tracks? Essentially, I'm looking to skip the export step if possible.
is there any way to clip roblox using moments?
I'm not sure if Roblox can be added manually in "Settings", "Game Detection", "Add game", could try.
Though I think Desktop Capture (Alt + P) would record Roblox since it captures the screen, should see "CAPTURING DESKTOP" in "Moments" interface to confirm it's on. Then Alt + S to capture the last minutes You set it to. Those shortcuts are default I think. Can be changed in settings.
i already added roblox manually by going to the task manager, going to roblox when it was open and seeing the file location, then i copy paste that in the add game detection tab
and yea rn im using the desktop capture, but is there a way to make it start with the pc? bc with the game detection it will start capturing instantly right when i start the game right? but the same doesn't happen with desktop capture i think
(btw, if isn't clear, even after doing this, moments still doesn't detect it)
I didn't find a way to start Desktop capture with PC, the closest was that I turned off a few setting so it doesn't turn of Desktop Capture while the laptop goes to sleep or hibernate
Oh maybe if You replace power off with hibernate it would left off with the GG app open. Hibernate is almost the same thing as power off but saves it as it was
The adding Roblox You mentioned I haven't tried that, I just used Desktop Capture
Yea i searched for how to add roblox in moments and found some explaining that way, but it didn't work
Thats the message I found
Ty for the help tho
Yeah about the manually adding Someone else should take over who played around with it or knows, though I noticed there is more questions than answering, so maybe try Support or maybe trying to find videos about how to add Roblox if there is
@charred nymph yo can u help me sir?
Add auto clipping for Marvel Rivals please 🙏
how can i get back the deleted videos from moments?
Time machine? :p
You'd probably need some kind of file restoration software
Hi, does anyone know why when I take a clip it records the whole screen but I only want it to record the game?
I do not use the start desktop capture but still only records the entire desktop and I only want to record the game in the clip.
Before it only recorded the game but then it stopped doing it, I don't know why.
Are you not playing in full screen?
It probably changed when they "removed game capture mode" #gg-updates message
I do not play in full screen 😦
So nothing can be done?
I'm guessing that's the reason
Not that I know off other than waiting for them to implement a new version of game capture
I understand, thank you very much
You're welcome :)
So my GG has recently stopped seperating my discord and game audio but I changed nothing, and I can't get it to seperate them back.. what update messed this up?
Hi guys, I have a bunch of moments clips on my desktop, I was wondering if I could get them to appear on my laptop in moments? @merry mango
the files are only saved locally on your PC, so if you want to view them on another PC you'd need to upload them somewhere like dropbox or google drive (or even just youtube)
Gotcha
HI marvel rivals support when
why does my gd just show black whenever i try to clip it?
it only records when its not in fullscreen and if not then it only shows
Thanks guys
Can anyone help me to set up the clipping but won’t take up to much room just need it for five m
when i take a clip my whole game/screen goes darker
How do I get my GG moments to actually clip when I play? I have it open while I play, it detects the game and auto clip is on.
Is there anything else I need to do?
new update is out but moments is still broken?
usually when an update doesn't fix something the possibilities are:
- they're still working on it
- they don't know about it (so you should open a ticket to report it)
- they can't reproduce the issue (so you should open a ticket to give them more information on the issue)
- they can reproduce it but it's something that isn't being prioritized.
well they need to fix it not clipping me and my friends softwares arent clipping anything unless its auto clips im switching to a new software theres too many problems with it
So you've contacted support about it, right? 😄
its when you want to add gifs system....
how do we contact the support cause my clips are always not sync with the sound
kinda annoying
is there anyway to download all my clips at once? It's annoying downloading them one by one
clips are saved locally so they're already downloaded?
is anyones moments not working
yeah, but they aren't trimmed
The saved clips for me always have no sound 😦 So I have to go in and save them manually too.
Also lately my clipping buttons arent working half the time. Ive changed what the button short cuts are to try to fix it but it isnt working and the reaction is only working some times too. Im so fed up.
been having the same problem for like a month now idk if anyone has found anything to fix it but yea hella annoying
Use the support npc on the support website. It will try to help you before letting you contact support over email
I don’t know
Mine just randomly fixed itself. Idk how or what happened. But now it wont clip by short cut or reaction 😦
God knows what update they did to make it so messed up it used to be fine 😭
probably when they switched to capture engine 2.5. i think you can still switch back to 2.4 for now.
Oh whoops I misinformed, Desktop capture still gets turned off even with Hibernate power option, but at least the notification that it got turned off reminds Me to press alt + P to start it up again
so I went back to the 2.4 and have the same issue. It captures one maybe two and stops working competely.
When i want to clip something in fivem the software doesnt want to clip anything how do i fix this ?
Hi, I used to play using moments for valorant but it seems the hooks aren't set up anymore for GG to trigger - is this a valorant or SS issue?
rainbow 6 siege isnt being detected by steelseries even though ive scanned games and added the executable, it was fine before i bought on steam and only used the ubisoft version
i accidentally removed clip, can i recover it?
im having the same issue
I have recently when I make a clip and in the time that I make a clip and look back at the last 15 minutes then I also see when I alt tab that and also what I do on other programs and not just the game it seems like my entire screen is clipped instead of my game but I have not adjusted anything to say do clip entire screen how is this possible?
I still have the problem that it captures my entire screen instead of just the game and I have also reinstalled etc.
my fivem is scanned and everytime i clip i see the video for a second then its gone
same
same thing has been happening for me. I've uninstalled and reinstalled both Siege and GG with no luck. I've checked with other games too but It won't detect Siege when it shows as a detected game
i have a problem with my moments whenever a I clip or it autoclips it doesn't detect the audio from discord how can i fix it?
i just set my r6 to windowed borderless and i set steelseries to record desktop, and thats what ive been doing to clip things
does anyone have an idea on what issue this could be? , only happens in the engine, reinstalled, changed save location, ran on beta and off it, still no fix
Note I have also tried the nvidia v sync fix and that has also not worked
anyone please help me
I used to have moment to clip everything automatically
but now it doesnt (fun fact: new computer) so I dont remember how to make it automatically
When my game is stretched and i clip something its clips the res with black bars. Dose anybody know how do i fullscreen it so i dosent have the black bars ?
i would make sure that discord is inputting/outputting to sonar devices. then in the GG clip settings, make sure your capture audio is set to the same inputs/outputs
For some reason Steelseries doesnt clip anything anymore can someone help?
for some reason my steelseries clips my ENTIRE monitor even when it literally has the game selected and detected
Used to be completely fine until September 22nd
ME TOO
You have to activate desktop recording every time you go to play, sometimes it is deactivated by default the keys are ALT P
@deft umbra
Even if i turn it on it wont work 🙏
anybody got a fix for when the audio when watching clips randomly cuts out, altho the audio tapes are there
hey does somebody know what to do when i clip something it has like 10 fps i have set 60 fps and my pc can handle more than 120 fps
hey so does anyone when getting overwatch auto clips does the audio just like
be entirely uneven
guys since I have the apex pro mini keyboard I can no longer save instant replay from nvidia, I think because it overlaps with the capture of steel series, remedy?
plss help me
moments is set up and I've tried Fortnite and COD, and steelseries is detecting my games, but its not auto clipping. It hasnt worked in almost a year(it started with Fortnite, but its recently also not auto clipping COD) and now its not letting me clip it myself. I even did a clean install on windows. Its not working on both my laptop and my PC tower. Its working on my husbands and we have all the same settings on.
is there anywayto mute discord calls in my clips?#
Anyone know why Moments isnt detecting the auto clipping for BO6?
AutoClip settings are set
WHY cant i clip r6
Hello could someone please help. starting this week for some reason when I would clip things my audio and video isnt in sync is there any fixes to this
how can i have it where it always records my mic and game audio but not discord audio?
why do my clips not want to clip
and then when they do sometimes the clip deletes its self i have alot of space left btw
Yes, Be sure your discord audio is under the "Chat box " in your sonar sound board. Then in your moments turn "Chat" down under the video in the lower left side of your screen. Btw you can also lower your mic level and your game audio.
In moments check what hot hey you have set to clip. Also check your restrictions in your settings on the GG app. Also double check in your "Moments" in the top left hand corner that its set to the proper spot.
if i start a desctop capture were do i find it