#moments

1 messages · Page 9 of 1

proven cloak
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does someone know why my steelseries doesnt capture my games?

rocky folio
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turning off desktop capture

digital tundra
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anyone know if theres any plans to add a export compression of 10mb?

proven cloak
merry mango
proven cloak
#

thats ass

merry mango
# proven cloak thats ass

Butt that's how it is unfortunately. You can try using an old version but it'll probably update automatically at some point

solemn fossil
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Now I'm confused which was the last version... lmao

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71.0.0 is a weird one to end on. Like was it 69.0.0? or 69.1.9 or whatever

merry mango
solemn fossil
merry mango
solemn fossil
#

Would uninstalling SteelSeries completely and then reinstalling the older version help with this?

merry mango
fickle surge
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^^ I have something to add to the above question. I installed an older version and I am wondering if there is a way to prevent auto updates

solemn fossil
merry mango
spiral heron
#

guys

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i can't get a clip can anyone help

inland moth
tribal stag
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when steelseries moments will make clips size 10mb instead of 25mb?

cerulean elbow
#

and they still havent fixed game capture

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gg

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or did they

round mortar
gaunt haven
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Any indication they'll bring back the game capture soon? Kinda hard to multitask when everything is being recorded my ADHD is having a fit when I'm playing lol I've had to edit out many alt-tabs

desert rover
#

why can't i export to yt

pale temple
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So moments doesn't auto clip MW3 does it?

spiral stirrup
#

since the recent updates, every time i try record now it just records my whole destkop even though i have it selected to record the game, any ideas?

spiral stirrup
#

See?

ripe inlet
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can you make it so that moments captures background audio (like discord or music) with my game sound combined?

chilly jolt
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Having issues with my clips. Turning into s blank black screen or a green glitched screen. Any fixes to this?

spiral stirrup
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like is there any support here at all?

ashen flint
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guys my steelseries GG wont launch ive been using it for more than 3 years at this point

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ive reinstalled it multiple times

merry mango
brazen ploverBOT
#

Please be aware that SteelSeries support staff does not actively monitor this Discord server.

For assistance with your SteelSeries product or software, we strongly encourage contacting SteelSeries directly via their website. For help from official support, please check out the information in the #official-support channel, or click the link below.

If you'd like support from other community members, please make a post in #1047622297382567936.

Please be aware that community members posting in #1047622297382567936 are all volunteers and may not be able to answer some questions, so please be kind to those volunteering to help you, and remember to open an official ticket with SteelSeries if our community members are unable to solve your issue.

spiral stirrup
merry mango
spiral hare
#

anyone know why my steel series moments wont work? keeps saying off but wont let me turn it on

spiral stirrup
# merry mango Contact support

so what you're saying is you have a whole community posting bug reports here and you want them to repost them with another medium?

merry mango
spiral stirrup
merry mango
spiral stirrup
hidden anvil
#

will steelseries be changing the 25mb option back to 10mb in discord's export?

young wharf
steady schooner
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not entirely sure if its an issue with moments or sonar-- but when im rewatching clips my voice is unreasonably quiet unless im right up against my mic, whereas my friends can hear me just fine through discord calls or in game chat. pretty sure it started happening when i switched to using Alias instead of my headset microphone

distant spindle
#

Why steelseries moments eating so much fps like when it turn off my fps 210 when on 130
While Nvidia shadow play take only 10 max

Any fix?

plush jackal
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wrong channel

daring turret
#

It's a shame it's changing from 25 to 10 instead of just adding another inbetween. 25 is the best compromize to upload quickly enough for my internet upload speeds.

daring turret
late apex
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is there a way i can increase the mic volume in moments beyond 100%? in my clips, what im saying is always drowned out and idk how to fix that
yes, my windows mic vol is maxed

brittle dagger
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its really frigging irritating that discord had to put us back down to a 10MB file size limit for free users, after putting us up to 25.. they finally did something right, and now they've taken it away again, smh

humble ledge
humble ledge
late apex
late apex
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Since it only applies for the clips, in vc and stuff people can hear me just fine

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But then if I switch audio inputs from steelseries sonar to my headphone mic it also squeals and idk why

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Either way I route all my apps through the headphone mic because the steelseries mic stream gets massive echo for some reason

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But that’s also a sonar issue

sick dawn
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Hey, anyone has a fix for the moments capturing darker gameplay? Instead of capturing the normal colors of the game, you'll get darker version of it in the moments preview, saw here that there are other people who had experienced it. Maybe you had answer? Since support about it online is non existent.

tawdry zephyr
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I swear my moments from CS2 isn't captured when i got 3-5 kill on one round, but it capture my 1-2 kill only rounds. Anyone can fix that?

merry mango
blissful grotto
#

Please tell me that all my moment videos will be in full screen mode.
How to set it up to allow him to record a specific window?

sullen delta
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After the last update of the program, it is no longer possible to capture the game and it does not even recognize programs such as Valorant and FiveM.
can anyone help?

blissful grotto
merry mango
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Wait for them to bring the game capture method back @sullen delta @blissful grotto?

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There isn't much else you can do for moments

white pine
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my audio is super far ahead from the video when i clip things, is there any specific way to fix this

grave swan
mortal cloud
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okay i feel like theres no way im the only one, I've done literally everything and apex legends will clip victories but now after 71.1, nothing else!!

twin cloud
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Hello, lately, when I use moments the video comes out dark. Does anyone know what this is due to? thank you

Overwatch__2024-09-28__00-06-53.png
empty tide
#

Hello,
lately, when I use moments my clips are full screen even if I don't have the game/programm I'm clipping in on fullscreen.
I'll attach some clips for reference:

  • sniped.mp4 - I've recorded that clip just 5 minutes ago
  • rainbow.mp4 - This clip is about 3 weeks old

The difference can be seen clearly, I would love to go back to only recording the game and not the whole screen.

Thanks in advance for any help or hints given

fair citrus
#

@sick dawn @twin cloud @ anyone else having dark screen issues. I figured it out.

I've been chasing this issue for the past few days with Moments clips being way too dark. I tried nearly everything and FINALLY narrowed down to the issue being v71. Rolled back to an earlier v70 and all my clips are normal again. You can find older versions of this software on softpedia.com.

One additional thing you would have to do however is disable the auto updating which with make it v71 again and break your clips. This software auto updates daily and there's no native way to disable it. Do it manually through your firewall. I went ahead and blocked all 4 .exe files. Been fine for a couple days now and still on v70.

Hoping this helps others. I was beating my head in.

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The issue is specifically v71. v70 and older works perfectly fine and my clips aren't dark anymore.

fair citrus
gaunt haven
#

i need nitro

merry mango
gaunt haven
#

Hey, I am having some trouble with moments' desktop capture. When I click the "Start Desktop Capture" button nothing happens at all.

There is no article about this, nothing on reddit, nothing on youtube (usually reddit helps) so I am posting this here in seek of support.
I did copy paste this from #1289672632538497098

viscid depot
lyric citrus
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whenever i take a clip, all of my audio plays twice, but there is also a delay, is there any way to fix this?

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I can send example clips if anyone can help

kind light
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my

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video instantly deleting

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why

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just appear 2 3 sec and its gone

brazen ploverBOT
#

Please be aware that SteelSeries support staff does not actively monitor this Discord server.

For assistance with your SteelSeries product or software, we strongly encourage contacting SteelSeries directly via their website. For help from official support, please check out the information in the #official-support channel, or click the link below.

If you'd like support from other community members, please make a post in #1047622297382567936.

Please be aware that community members posting in #1047622297382567936 are all volunteers and may not be able to answer some questions, so please be kind to those volunteering to help you, and remember to open an official ticket with SteelSeries if our community members are unable to solve your issue.

tardy sinew
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Why, please, guys?

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I ask you why moment can not choose to open desktop capture by default, I have a lot of new games because the desktop capture does not open

fresh flame
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Soooo, they gonna fix the Moments Clips sizes so they work in Discord again, or nah?

steep agate
#

did you ever find a fix same thing happening to me?

ornate yarrow
#

do u have an amd gpu?

steep agate
ornate yarrow
# steep agate Yea

same I guess it has something to do with amd screwing up their drivers

steep agate
ornate yarrow
#

medal makes me want to grill myself

vestal saddle
#

I'm not getting auto click in Apex Legend.

exotic mirage
#

Friends, I have a Steelseries Apex TKL 3, I deleted its RGB color settings with pro, how can I reset it to its original state?

silver flume
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but if they did store that info in the headphones/mouse etc. or made a backup on the account that's gonna download itself again, then it's pointless

exotic mirage
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I did it, deleted it and reinstalled it but it didn't work 😦

silver flume
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did you do it with a cleaner program to remove all the data?

exotic mirage
#

yea

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but It didn't happen

silver flume
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damn, then idk

exotic mirage
#

If you come across someone who knows, can you let me know?

exotic mirage
#

After 2 hours I finally made it

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🙂

mossy basin
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How can I get moments to record discord?

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It doesnt seem to pick it up

gritty scarab
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also, they need to make it so you can export clips as 10mb now i cant send anything unless its like 5 seconds

image.png
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what im so confused

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i can send that clip which is full 2 minute and untrimmed here but not in gcs and when i uploaded the file it said it was 22 mb

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also spoilers for titanfall ig

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(this is in gc )

image.png
ornate yarrow
sterile granite
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how do i disable the auto capture laugh feature

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my steelseries moments auto captures the game when i make noise or laugh and i dont like it

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idk how to turn that off

torn crane
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turn off reaction clipping

image.png
sterile granite
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thx

toxic raft
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i cant here my voice in my clips

mortal cloud
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okay wtf, apex legends auto clipping will only register victories but literally nothing else

strange mesa
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any updates on export file size dropping down to 10mb for discord?

merry mango
worthy ocean
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can we also put uneven clip times as custom? and how do I enter it

glad sable
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hello alt s for clip wont work . Can u help me pls ?

glad sable
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& moments stop working ingame sometimes ;-;

wheat reef
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is there a way to turn off the auto clip when i laugh

little ether
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Anyone else having the problem that with Moments the gameplay just starts lagging out of no where?

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Like ive been a moments user for the past 2 years, but out of no where my clips just start lagging, Other software like medal and outplayed dont have this problem. But I dont wanna ditch moments because of this, the in app editing and local exporting is a must have for me

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I've tried re-installing moments, lowering the clip quality. Still lags like crazy

little ether
rigid pendant
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hey so i cant seem to export to youtube with any of my clips is there something im doing wrong?

#

@merry mango

merry mango
brazen ploverBOT
#

Please be aware that SteelSeries support staff does not actively monitor this Discord server.

For assistance with your SteelSeries product or software, we strongly encourage contacting SteelSeries directly via their website. For help from official support, please check out the information in the #official-support channel, or click the link below.

If you'd like support from other community members, please make a post in #1047622297382567936.

Please be aware that community members posting in #1047622297382567936 are all volunteers and may not be able to answer some questions, so please be kind to those volunteering to help you, and remember to open an official ticket with SteelSeries if our community members are unable to solve your issue.

frail granite
#

Hey everyone. Hoping someone can tell me what I'm messing up. My clip settings are set to 1440p Ultra and 60fps, but all my clips end up 720p and 60fps. What am I doing wrong? i9 14900KF with Strix 4090 OC. Not a flex, I know someone will ask. I've also tried running GG as Admin. Same problem. My Samsung is running 2160 120 while I'm playing the things I'm getting clips on.

stark iron
coral crystal
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Hi guys. For some reason, in my clips the system sound (in game sound, videos, discord buddies, etc) doesn't record, but sound from microphone is A okay. I think i set everything right in the settings, but still, the sounds in clips are only from my microphone.

eager violet
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thanks to the devs for updating the upload size, much love

vale vector
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Hello chat, how can I deactivate the auto clips?

merry mango
vale vector
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But like, the programm still makes a clip when I laugh

merry mango
#

Is your GG up to date?

vale vector
merry mango
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They moved the setting for that recently

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It used it be in it's own area which was kinda confusing

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Now it's here

image.png
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I think it was in GG settings before

vale vector
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I cant disable it...

image.png
#

Ok did

merry mango
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Enable auto clip, then disable reaction, then disable auto again?

vale vector
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Just did

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Seems to work

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Thanks

merry mango
#

You're welcome :)

fair citrus
# merry mango You're welcome :)

Hey dude so question,

Not sure if you've seen my previous posts but is the issue of dark screens ever since the v71 update widely known at all?

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Curious if its a hardware/software compatibility, how that specific update handles HDR, or what

merry mango
fair citrus
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Dang.. odd

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Its only on v71+

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Which is fine, I understand buggy updates happen

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But having the ability to natively stop auto updating would be SO greatly appreciated in instances where its a wonky update ya know

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Instead of having to make a custom firewall rule to block it from connecting to the internet lol

tribal holly
#

why do i hear my left side only?

wheat reef
hybrid gazelle
plucky wigeon
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any idea as to why i crash every single time i launch league of legends? 😔

image.png
woeful robin
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why cant i send clip in discord?

elfin lichen
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does anybody know how to make desktop capture enable itself automatically each time you open steelseries gg?

brittle jasper
#

mine wont connect like i click start desktop capture and it just does nothing

#

need help

teal elbow
brittle jasper
merry mango
brazen ploverBOT
#

Please be aware that SteelSeries support staff does not actively monitor this Discord server.

For assistance with your SteelSeries product or software, we strongly encourage contacting SteelSeries directly via their website. For help from official support, please check out the information in the #official-support channel, or click the link below.

If you'd like support from other community members, please make a post in #1047622297382567936.

Please be aware that community members posting in #1047622297382567936 are all volunteers and may not be able to answer some questions, so please be kind to those volunteering to help you, and remember to open an official ticket with SteelSeries if our community members are unable to solve your issue.

regal viper
#

Hey I'm new to using this moments program. I got a lot of clips last night easily and they were great but I moved them to a different folder and now my mic audio is not in the videos at all, is there a way to fix that?

sand lagoon
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is there a way to auto record only by game from start to end or to death

plush basin
#

Anyone knows if you can apply mic sensitivity to Moments? With a fan on it gets a bit intusive in clips ^^

wide gorge
#

anyone knows my my gg cant find any games at all when i scan?

mild quiver
#

Hello everyone, lars_lol

I'm having a small issue with the Moments feature on Steelseries. thump
I play GTA V through FiveM, but unfortunately, GG doesn't recognize my game, so I can't record any clips.

Even after checking the settings or manually adding the game, it still doesn't work. 🥲

My question is, how can I fix this, or should I consider using a different clipping tool instead of Moments? It seems like many others are having this issue too. logo

I'd like to give Steelseries another chance and seek support here. Hopefully, someone can help me out. nerfthis

Best regards,
Bes chat

echo escarp
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Hello guys, im facing a problem in steelseries moments. Sometime when capturing a clip the audio is like 2 sec delayed or completly missing. The delayed audio especally is happening in CS2, i also noticed when clipping CS2 i sometimes just get a one picture clip, so no video basically. Im using the new 2.5 clipping engine because the 2.4 older one does not work for me for CS2. Heres a clip for an example, maybe some of you can help me here! 🙂

mild quiver
# echo escarp Hello guys, im facing a problem in steelseries moments. Sometime when capturing ...

I've heard that the new 2.5 clipping engine still has some bugs, so you might want to try adjusting your audio settings or switching back to the old 2.4 version, even if it’s not perfect for CS2.

As for the single frame clip issue, it could be a problem with the capture settings or your system resources. Maybe try lowering the recording resolution or frame rate to see if that helps.

Hopefully, someone else has a more specific solution, but these might be good things to try while you wait!

echo escarp
wide gorge
#

anyone knows my my gg cant find any games at all when i scan?

tribal lily
#

anyone know how to get this to clip tarkov arena

#

doesn't seem to recognize it even after manually adding exe

viral canopy
echo escarp
viral canopy
echo escarp
viral canopy
echo escarp
ivory solar
#

Anyone else having issues with Moments? It captures fine, and the game audio is synched, but the chat device and microphone is un-synched, so all the commentary is unusable! Removes a lot of what makes the clips good...
Anyone know how to fix this?

warm tangle
#

it dont recoinize valorant or any other game

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just uninstalled

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it sucks

umbral kite
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Tried opening one of my clips

image.png
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and this only happens on one of my clips, all others work fine

digital tundra
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does anyone know a solution to your mic not picking up in moments, after you clip it?
as this happened like a day ago idk whats causing it.
i tried
-putting my mic as default for the app in windows and in app
-checking if my works at all ( it does)

  • i tried turning it on and off
    Thats about it, i couldnt think of anything else
digital tundra
#

nvm it fixed itself

summer cradle
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does steelseries have any plans have an option to resize clips to 10MB for discord now that discord only allows 10MB uploads for free?

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nvm, didn't see there was an update

wide gorge
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my gg cant find ay games at all i have atleast 20 games installed and auto clip dosent work if i add it manually

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this app is just sad tbh

simple jacinth
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my moments wont capture my game can somebody help me?

gaunt haven
#

Any idea if they're gonna add gameplay capture back

gaunt haven
#

how do i make roblox record with steelseries

fickle finch
#

how do i disable music record while clipping? is there a way to controll it? like i want it to clip audio from discord and the game but like not my music

echo escarp
fickle finch
distant knot
#

yo when i clip something i got 0 sound how can i fix that

#

sound

robust hornet
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whya re my clips so laggy? before i didnt had that problem

echo escarp
violet igloo
#

k

astral nebula
#

how can i retrieve my deleted clips on steelseries?

merry mango
#

I don't think you can

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Not without using some kind of file restoration software

astral nebula
#

@merry mango why dosent it send to recycled bin?

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i deleted it a day ago

gilded dock
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first time using the app. the auto clip is enable but is not saving my kills (WARZONE 3)

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any advances?

merry mango
tulip wing
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I have an issue with moments which is that it records all the time without me telling it to, how do i make it stop

gilded dock
#

@merry mango Im playing on microssoft xbox app , is the app supports that ?

empty hound
#

does anyone know the soultion to moments double capturing chat audio?

gilded dock
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yeah opened the game with battle net then auto clips came available ... xbox app is not compatible with moments.

empty hound
#

currently were using steam

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havent had the issue before but my buddies all the sudden started hearing double in his chat slider

candid flume
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WHY when i record i reserv this problem

image.png
astral nebula
#

moments sucks

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medal is better

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i cant even find it on recovery software

merry mango
#

Can't blame Moments for user error

tulip wing
#

Can someone please answer why moments records without me telling it to

merry mango
tulip wing
merry mango
tulip wing
merry mango
#

Look at the clips, they very clearly say reaction clipping

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You may need to enable auto clipping to disable reaction clipping and disable auto clipping again

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I've already reported it as a possible bug

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They moved the option for reaction clipping recently

tulip wing
merry mango
#

Great :)

tropic depot
#

hello everyone, seems i have found a problem that i cant find a solution for online, and now ive stumbled across this server. im sure its going to be super simple but i cant figure it out. im using moments to record my gameplay, and somehow ive made it record the wrong monitor. it was doing just fine for a couple weeks, but now all of a sudden its recording the wrong screen. anyone have a fix for this?

ancient shore
#

desync is back smh

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(ignore my bot like movement in the beginning)

wooden eagle
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why does moments make the clips so unbelievably quiet

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they sound perfectly fine in the editor and then i export them and they're way quieter

wooden eagle
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probably the single most infuriating thing about this software

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it would be perfect if it didn't do that

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i have no idea if this is something i can fix somehow

honest bramble
#

Hi everyone I have a issue.

Suddenly i cant select my microphone in the moments settings after GG update. Im on windows and the app is up to date. i havent changed anything about my mic and it works on discord just fine. In the GG app it says a grayed out box "default mic from windows" my mic is set as default in windows but it still doenst record my audio.

It wont let me select my mic. Whats going on? (ive tried restarting, full shutdown, unplugging, switching default mic, force closing GG, and opting in and out of the beta updates.) also worth noting after the update GG also doesnt start with windows anymore eve if i have turned that on in the settings, I need to manually open the app.

please help

proven cloak
merry mango
dull canyon
#

Heyo, is there a way to crop a video in the editor? My monitor is 5120x1440 and when I play a game that does not support that resolution, I get black bars left and right and would like to remove them.

image.png
honest bramble
orchid kettle
#

how can i fix this? my game is open but i cant clip cause of that

image.png
orchid kettle
gaunt haven
#

I don't need auto clipping for 3DAT I need game capture back!! Lol

stark oasis
#

how would i go about importing clips into moments?

cinder prawn
#

hi, does anyone know why I have a sound shift during my clips on certain games (like valorant for example) ?

charred carbon
#

How to automatically turn on desktop capture mode every time I open Moments?

glacial quest
#

why does this app get buggier and worse every update? i still have to click twice to open the app, and it refuses to clip or detect games now, i reinstalled it too

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its always the same with these companies, ruin the entire ui and change settings, but NEVER fix issues

glacial quest
#

as someone who makes videogames im just absolutely LOST how you can mess up this bad

merry mango
gray pelican
#

Hy
Why i have only theses games and not all of my disk, idk why i can't see games like Fortnite (It's on my root of C disk)

image.png
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I've like 30 games and I can't see them

midnight anvil
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Any advice for a vertical clip setup with webcam? I love how moments is working (new user) but I’d also like to capture my webcam and be able to set clips up much like an aitum vertical recording/backtrack

ripe maple
#

Anyone know how to fix?

image.png
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When I click it, nothing opens up

merry mango
vital pond
#

Hi moments know im playing call of duty but the auto clipping isnt working ive tried everything from deleting to factory reseting my pc It stopped working after i switched from battlenet to xbox app for game pass

orchid kettle
dim hinge
#

how to record all overlays ( windows ) and not just the game ? (just record without clipping )

manic flame
#

Anyone that uses Crosshair X and have a fix for me because suddenly, Steelseries GG is picking up Crosshair X as well, and it's fucking annoying.

pure wave
#

my clipping hasnt worked for over 4 months nobody has helped me im tryna clip rust and it doesnt work it doesnt pick it up or nothing

nimble wagon
pure wave
#

manual

nimble wagon
#

I dont use it so I cant say much but make sure the 2 on the right arent enabled, your start/end capture binds are set correctly, gameplay capture is enabled under the drop down, and look around to see if theyre being saved in a different folder. know this isnt very helpful but you could be looking over something basic or Rusts anti cheat is interfering 🤷

image.png image.png
#

does rust show up in game detection?

image.png
jaunty oriole
#

Hi, I'm new here on this discord channel
but I have a question, I use Moments a lot, but mostly for Rocket League for small clips, but isn't it possible to make the clip run a little further after you've scored ?
Because you see that you don't manage to get the slow motion that comes afterwards ? 🙂

brittle torrent
#

anyway to fix all my clips audio being desynced? its really annoying

inland sorrel
rose igloo
#

Hey, I joined the discord just to try and leave some feedback for Steelseries GG.
Can you pleaaaase bring back the clip saving at 25 mb?
Now it goes from 10mb to 50mb, that's a huge difference. 25 was perfect.
I realise it was because of discord, but discord isn't everything. 25mb was perfect for storage.
Is there any other place that's better for leaving this type of feedback?

fluid fern
#

I'm Japanese. Even if I save a rainbow six clip, I can't hear all of the game sounds, chat sounds, and microphone sounds. The settings are done. Please help me.

merry mango
hidden fjord
#

my moments keeps making auto clips for laughing even tho i turned it off, is there a fix?

torn crane
#

which setting did you turn off? it should be called "reaction clipping" here

image.png
hidden fjord
#

Where is this setting? i only have auto clipping

merry mango
primal cradle
#

I wish moments picked up my mic too

olive moss
#

Hi guys i have a pretty big problem with moments and i cant find a solition anywere

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i just have a black screen while revieving the clips

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i hear the sonds and all i can edit it

#

and even after i export it its the gameplay that i recorded and not black screen

#

did anyone have a similar problem?>?

tidal night
#

Hello, where can I make a ticket to the people who develop steelseries moment about clips?
Discord has gone back to 10MB maximum for free users, but on steelseries moment we can only export 25MB minimum,

Can developers go back to 10MB? Or create a slider to customize clip size?

(sorry french screens but you see the issue)

image.png image.png
merry mango
tidal night
#

I will do it ! thx haha 😅

merry mango
molten dagger
#

Anyone ever get an answere to this question?

I can disable CApsLock per profile with the Logitech TKL, why not my SteelSeries Apex Pro TKL Omnipoint 3.0?

If not I will return it to amazon as not functional. Amazon will replace it. I will try swapping the keyboard a few times,

A gaming keyboard where specific keys can be disabled?

Not usable,

Thank you! Very nice action,

Deal breaker is not being able to find how to simply disable a key within a profile. Like Logitech does, their solution there is a button on the keyboard dedicated to "Game Mode". convenient to switch between desktop and game keyboard profile

frosty rapids
#

I'm having issues with the Moments. Back then it records the game itself but now it records the whole desktop with the game. Is there a solution to fix this?

Note that I haven't change anything of the moments/autoclip settings from the start.

Until September 13th, everything was fine.

I found a fix for this issue — I installed version 68.0.0.

image.png
torn crane
dull warren
#

This might be too specific, anyone know how to extend the auto-capture video length for rocket league? I would like it to continue recording through the rocket league's replay when scoring a goal.

torn crane
#

unfortunately no, you can't control how long after an event the software will clip. i think there's a delay programmed in (so the clips don't just immediately end at the event) but the delay isn't customizable

gaunt haven
fading pond
#

How to fix my audio being recorded all under Audio Device, even things placed in chat or media? I want to listen to videos and stuff while I play games, but my clips always have video in the background that I can't remove without getting rid of all audio.

frosty rapids
#

but this does not last long until GG receives updates to 73.0.0 automatically

frosty rapids
#

I don't know how it works on windows 11, I use windows 10

past pond
#

how do i disable discord party audio for me and friends ?

stray wasp
wraith abyss
#

My videos get micro stutters sometimes not as bad but its annoying sometimes when im in gunfights it freezes I have a 3080 with an 11th gen i7

#

It freezes for like 1 to 2 mili seconds

gaunt haven
gaunt haven
#

yea still full screen capture

astral crown
#

i need help with moments im doing the shortcut and i dont see nothing

#

???

gaunt haven
#

why dioes steelseries monments say its tuned on then turns right back off

wraith abyss
#

Why does my video get micro stutters when im recording but the game is running smoothly

#

at 0:01, 0:09, 0:10 stutters

#

i got a 3080

#

and 11th gen i7

#

I'm playing Arena breakout infinite

#

steelseries gg doesnt recognize the game

#

0:11-0:16 the trees

#

Quality is High btw

#

ram usage is low

wraith abyss
#

Dead

frosty rapids
#

they don't really want to answer here, I'm interested in my question will this be fixed or is it disabled on purpose

brazen ploverBOT
#

Please be aware that SteelSeries support staff does not actively monitor this Discord server.

For assistance with your SteelSeries product or software, we strongly encourage contacting SteelSeries directly via their website. For help from official support, please check out the information in the #official-support channel, or click the link below.

If you'd like support from other community members, please make a post in #1047622297382567936.

Please be aware that community members posting in #1047622297382567936 are all volunteers and may not be able to answer some questions, so please be kind to those volunteering to help you, and remember to open an official ticket with SteelSeries if our community members are unable to solve your issue.

frosty rapids
torn crane
frosty rapids
frank sonnet
#

hello, Dear!

#

pls help me
what is Discord Nitro is Free?

merry mango
wild ridge
#

Such a shame

#

I used Steelseries
moments for 2 years

#

Now its trash

#

Cant record anything in Tarkov

wraith abyss
#

Proof:

#

Games: Lockdown Protocol & Arena Breakout Infinite

#

Micro stutters are gone and use the previous engine if you get audio delays

merry mango
wild ridge
merry mango
brazen ploverBOT
#

Please be aware that SteelSeries support staff does not actively monitor this Discord server.

For assistance with your SteelSeries product or software, we strongly encourage contacting SteelSeries directly via their website. For help from official support, please check out the information in the #official-support channel, or click the link below.

If you'd like support from other community members, please make a post in #1047622297382567936.

Please be aware that community members posting in #1047622297382567936 are all volunteers and may not be able to answer some questions, so please be kind to those volunteering to help you, and remember to open an official ticket with SteelSeries if our community members are unable to solve your issue.

opal breach
#

in my clips theres no mic input

fluid fern
#

I'm Japanese. Even if I save a rainbow six clip, I can't hear all of the game sounds, chat sounds, and microphone sounds. The settings are done. Please help me.

wraith abyss
#

how to see your biterate on steelseries

candid sail
#

anyone else having issues with getting moments to suddenly work? i had it working and now it suddenly dosen't want to respond to the shortcut while ingame...

hushed garnet
#

do you know why I on stellseries moment I have "no game detected"

neon pier
#

can i delete more than one video at a time i have over 300 lol

neon pier
worldly basalt
#

Hello, I can also use the screen capture with sound?

elder flare
#

Anyone else having issue with Moments not capturing selected items? It won't capture anything and this is a brand new build/install.

marble plinth
#

The only problem I experience with Moments is FPS drops when it's on. It tanks my FPS depending on the game.

median grotto
#

This will open the folder with all the clips as files and you can easily select multiple

There might also be a select all as I know you can select clips in the steel series software but idk I only ever use the folder

abstract knot
#

trying out moments instead of Medal.tv and it seems pretty neat so far although one thing i've came to find is the apparent lack of equivalent to medal's "Full Session Recording" which would essentially just record all of your gameplay as one big clip and modify your clip key into a 'bookmark' type thing, any ideas if moments supports that / plans to support something similar?

ocean veldt
#

i just want it to stop capturing my whole screen and only capture gamplay 😭

wispy cloak
#

I have an issue! When I clip my games my audio is out of sync like 3-4 secs! Can someone help? Only tried CS2 but this has only started happening now?! I've been using "Moments" for 3.5-4 years now!!

strange mesa
#

Did gifs get removed from moments clip? If so how long has it been?

soft lion
merry mango
wispy cloak
ancient valve
#

why is moments capturing my whole screen?

karmic zealot
#

Anyone else having sound issues with moments capturing?

shadow rivet
#

Anyone experiencing issues with their microphone volume in clips?

pliant yarrow
#

and then disable the "SteelSeries GG Update Service Proxy"

#

in services

#

that is what i'm doing until they re-enable game capture mode

floral hound
#

quick question but why was the option for 25Mb removed in the share to discord button?

merry mango
bitter hawk
#

can some one explain this, when my moment was auto recorded, if it was a pic on the left, it has no sound while the pic on the right has sound, i dont know why

Screenshot_2024-10-31_114315.png Screenshot_2024-10-31_114334.png
ancient valve
#

why do my clips have a 3 second delay 😊

floral hound
white cloak
#

م

red blaze
#

i sure would enjoy it if steelseries clipped when i pressed the button to make a clip 17 times after it said clipping enabled

drifting arch
#

hello i got a Trimmed clip and then i Delete the normal one now my trimmed one dont work, how do i recover the old one?

vivid void
#

Does anyone have issues with OW2 clips? Any other games the clips are buttery and smooth, but OW is always super framey and laggy. I tried going back to Capture Engine 2.4 (Previous) and it's still rough

paper swift
#

Hello I keep having issues with Steelseries GG, it just keeps closing and crashing without me realising at random times, and whenever I want to clip something with moments, It just does not clip and I have to launch steelseries gg again for moments to work again

#

It has been happening for a while now

#

and it has been really irratating

subtle bay
#

i have auto clipping off but i still auto clips how do i fix this

gaunt haven
#

hello, if anyone is here

#

I have a problem with my clips, the audio is behind

gray crystal
#

Hello, I have a problem that reaction clipping does not work, can anyone help?

unkempt panther
#

Anybody here use SteelSeries Moments with a GOXLR? I cannot figure out how to get Moments to capture any audio at all tbh

junior jasper
#

hello guys, anyone nothice this? i was using 30s verylow 720p 60fps for clips in apex legends it was smooth 15-25 mb clips, but now same specs are 30-40mb like why? im getting some fps drops too.. givme the old version U_U

lofty pecan
#

my audio on clips are delayed and when i clip it stops right b4 the kill on my game can some1 help plz

thorn aurora
#

its so annoying

devout coral
woeful root
#

Moments is so annoying.. I am playing Valorant a lot.. It NEVER clips anything auto from me. But always the Aces, Clutches or 3k from my Teammates when i die... I guess its time to change the program.. Every update it gets worse

And yeye i tried the exclusive recording thingy whatever it is called in english and still..

eager forge
#

Anyone managed to get Moments to auto-clip BO6 yet?

livid juniper
#

why does my clip alway have a audio delay on them?

tranquil hound
tranquil hound
eager forge
#

So, BO6 is not being recognised by Moments then by the looks of things. 😦

#

I've ensured that it's the game rather than the launcher that's being targeted but that doesn't fix the issue.

warm owl
#

im also getting the delayed audio bug. plz fix soon 🫶

#

and by soon i mean sometime this decade heart_spinning

#

pass it on to the higher ups please and thanks !!!!!excited_hearts

livid juniper
#

same problem here

lavish mesa
#

hi while capturing gamplay sound isnt recorded

#

i checked seting and cant find anything disabled

inland grove
#

I think capture audio should have an option to "capture all auto sources" because you can only capture 2 atm

onyx pasture
#

have the same problem since 2 days.... sound ius gone.

obsidian sigil
#

hi guys

#

Im noob

#

Lol Lol

obsidian sigil
keen salmon
#

hello ,is anyone german here? i have a problem when i'm clipping. the voice of my friends in discord is not recorded

lavish mesa
#

and yt with mic

image.png
inland grove
#

oh nice

viral canopy
keen salmon
lavish mesa
#

i just found that too

inner mountain
#

says off and doesnt load

eXqWhq4.png
worldly zinc
#

why is my moments recxoding so dark it used to br brigght

Screenshot_57.png Screenshot_58.png
#

one on left is brand new one on riught it 2 months old

#

can someone help me with this

foggy ibex
#

So no BO6 auto clipping yet huh? lars_hmm

blazing olive
wet oar
#

oes anyone know how to set up the sonar so that the Messenger sound can be heard on a clip?
Not only my voice, but also my friends' voices and the game sound

#

i have only my voice

sharp vortex
#

anyone know the fix to encoding fail?

im scared to uninstall coz i have 300+ clips (i need all T^T)

image.png
cedar saffron
#

steelseries gg does not detect fortnite it just says Unreal Editor For Fortnite how do i fix it also does not auto clip the game

image.png
wet oar
runic canopy
#

moments is opti for the fps ingame?

cedar saffron
#

did you fix it

runic canopy
mellow walrus
#

Hi, so i just transferred all my Clips from one drive to another by "copy" and "pasting" the "Shared Clips" Folder, but now basically all my Clips in the SteelseriesGG App arent showing with Thumbnails, now theyre just black until i open them. Can anyone help me with that?

torn crane
#

i think you should just copy the entire SteelSeries Moments folder, since it contains the thumbnails inside of it (as a hidden folder)

image.png
mellow walrus
#

I did, I have all the Thumbnails in the new drive too, they just seem to not be "connecting"

cedar saffron
mellow walrus
cedar saffron
mellow walrus
#

sorry but damn you´re useless

cedar saffron
#

wtf

mellow walrus
#

bro why would something like restating my PC work on that, if its corrupted it has to be "repaired" and that doesnt work just by restating the pc

tulip pecan
#

how do i fixc my clips audio being too early

#

sometimes its earlier than its meant to be when i clip

astral shard
#

can you change the moments notification sound volume?

cedar saffron
#

So i recently installed steelseries gg to capture games but fortnite doesn't seem to be working and says it's unreal editor for fortnite. it also shows that i don't have it installed. I have tried detecting the game manually but nothing happens

copper plank
#

what to do if not capturing my game?

limber gull
#

Its not capturing valo

#

Hlo any

#

One to help

#

Please

blissful peak
#

hey can anyone help me moments is capturing my mic but it isnt in sync with the rest of the clip

late apex
#

Additionally, I recently stumbled upon this issue, where despite having my Sonar media and game settings enabled, these are the only options for audio + chat + mic (default + none)

9yIhKpgaW4.png
zenith karma
#

how can i make steelseries moments capture discord call sound?

gaunt haven
#

hello friends im having a very strange issue, ive been using steel serise for clips for a little under 4 years now and its been great except for recently my clips are recording at 1 min long but they only clip for 55~ seconds and the audio is messed up

#

like the audio is aligned with being a min long but the footage is only 55 seconds

#

and its not cisistant 55 seconds sometimes its 52 other times its around 58

#

does anyone have a fix?

delicate girder
#

hey guys is there a way for me to automatically backup my moments to one drive?

torn crane
#

you can backup the folder that moments is saving the video files to (check the settings to see which folder that is) but keep in mind that video files are pretty big and might fill your onedrive fairly quickly

remote cloak
#

can you us steel series on fivem

tulip pecan
woeful gazelle
#

how to fix my clip cuz when i clip i goes 1fps

slender goblet
velvet musk
#

Can i somehow separate sound gatehred from YouTube while playing so i could mute it as i wish on my clips?

#

or maybe just mute it once so moment wont capture YT sound anymore

maiden thicket
#

Doesn’t capture warzone at all on Xbox app for pc.

#

Even reaction clipping is pretty choppy. Captures when someone else laughs but that’s about it.

zenith karma
#

how can i make steelseries moments capture discord call sound?

gaunt haven
idle plover
#

Can someone please help? Just started using SteelSeries GG today after getting a new headset. The moments clipping software will NOT record my mic, in-game audio, and discord at the same time. I can only seem to get one to record at a time. Sonar is showing the correct input/output for my headset and mic, and shows the apps under the correct sonar settings. (discord is under mic and chat, in-games are under game audio) all window default devices are correctly set to Sonar Gaming as default audio output, Sonar Chat as default communications device, and Sonar Mic as default recording device.

image.png
slender goblet
gaunt haven
slender goblet
#

Fsfs

slender goblet
#

So on windows, my games, and on GG it's all set to everything else aside from sonar and that tends to make it work

idle plover
unique oxide
#

can sm1 help me?, when i clip something the audio is ahead of what is shown in the video, I am literally hearing the future of the clip. 😭

worthy tulip
fleet mason
#

Hello! I have a problem with Steelseries GG supposedly capturing FiveM, yet FiveM isnt open whatsoever, even from task manager. Started happening today, nothing like this has previously happened. Any ways to resolve this?

#

Fixed it 😄 had to restart my PC a couple of times

tulip pecan
silent cosmos
unique oxide
unique oxide
silent cosmos
#

high/60fps
I have a new PC tho

unique oxide
#

i'll try with all of them

silent cosmos
#

but the video files get corrupted for me without apparent reason

unique oxide
#

ye that happends to me sometimes

silent cosmos
#

It happens all the time to me

tacit aspen
#

Anyone have suggestions or fix for the resolution in clips not being what its set to? I've set it to record in 1080p 60fps, but both game capture and desktop, and I've tried both versions of the engine and it still gives me 816p at 60fps

silent cosmos
#

I play CS2 at 1280x960 and it records in that res despite setting it to 1080p

tacit aspen
#

Resolution is 2560x1080 and allways set the games to the same

fallen grotto
#

its normal, i can't add gifs...

image.png
merry mango
violet spear
#

Hello. I have had two occasions where my steelseries software stops opening and I have to uninstall and reinstall. Does anyone know what is causing this?

fast dirge
#

Is there any chance so save trim and to have this trim with same day month and other stuff? Or just "replace clip with trim" i think it would be very helpful

graceful zinc
#

Hello, because when I pull clip it pulls out the whole screen but I only want it to pull out the game I'm playing, I don't want it to pull clip of my whole screen.

graceful zinc
#

@merry mango

merry mango
brazen ploverBOT
#

Please be aware that SteelSeries support staff does not actively monitor this Discord server.

For assistance with your SteelSeries product or software, we strongly encourage contacting SteelSeries directly via their website. For help from official support, please check out the information in the #official-support channel, or click the link below.

If you'd like support from other community members, please make a post in #1047622297382567936.

Please be aware that community members posting in #1047622297382567936 are all volunteers and may not be able to answer some questions, so please be kind to those volunteering to help you, and remember to open an official ticket with SteelSeries if our community members are unable to solve your issue.

graceful zinc
merry mango
#

No worries

echo jay
#

any idea on why my gg wont open at all when trying to open?

main sentinel
#

Is it possible to record the entire match?

gaunt haven
#

It’s free and can record as many matches as you’d like

#

And is better on pc space

boreal lark
#

Hey guys, I'm pretty new here so I dont know if this is asked a lot, but is it possible to clip moments through a VR headset like Quest 3? (pcvr)

#

Currently I walk over to my computer to quickly clip, but Im hoping to find a way to trigger this remotely through the headset

#

Even a simple button would do the trick as I quick easily reach my desktop remotely, but as far as I know I must press a keyboard key as there is no UI button to clip

hushed gazelle
#

Hi,
After the Warzone update, the app records a clip when I die, but it doesn't record any clips when I get kills.
Please look into this issue. Thank you!

restive lance
#

Hii, I started using Heroic Game Launcher instead of Epic Games and realized that Moments doesn't recognize the games there. Someone who has gone through, do you know how to solve?

gaunt haven
gaunt haven
hushed gazelle
gaunt haven
hushed gazelle
gaunt haven
hushed gazelle
gaunt haven
#

and when you died it auto clipped it for you

hushed gazelle
#

No, that's not the case. Before the Warzone update, it was working fine without any issues, but after the update, this problem occurred.

limpid vapor
#

So auto clipping is not working on warzone Area 99 (haven’t tried big map) and I’m wondering if it’s because they’re labeled as “Eliminations” and not “Kills” now. Anyone having an issue with auto clipping not working?

ancient valve
#

is there any way to clip streched res gameplay directly?

gilded arrow
#

geforce @ancient valve

ancient valve
manic wing
#

Hey, so how do I manually add a game that I don't have the application for

gaunt haven
manic wing
#

So I use feather launcher for my minecraft, but when i go into the feather launcher folder, I already put the applications for minecraft in there, but my minecraft name is a special name. It's called "Feather Client 1.21 (release/fb19cdb7)"

#

but i can't find it in the file

#

I know how to add a manual game, i just forgot to send that part

gaunt haven
#

ohhhhh

#

yeah i dont get paid enough for that one sorry G

manic wing
#

lmaooo

merry mango
gaunt haven
merry mango
manic wing
#

Lennart, could you help me?

#

@merry mango

merry mango
manic wing
#

Darn.

small flame
#

anyone have problems with auto clipping not working at all? i wanna autoclip cod but i doesnt clip anything

earnest tendon
#

So... I have Meta Quests 3 and im trying to clip something, but every single time, microphone is deciding to sabotage the whole clip
how can i fix this? I very need help asap

fleet drift
#

help, my oled screen only shows c1 🔒

image.png
#

i want my oled screen back

#

device oled is being ruined by moments

merry mango
proud jewel
#

Does auto-clip work for anyone in black ops 6 - V75 ?

small flame
#

not for me never does

wicked horizon
#

which app protected desktop capture? because i can record with nvidia app and moments

wicked horizon
#

something like this show me

shut pine
torn crane
wicked horizon
#

keepassxc blocked recording, but still have issue with moments when i click shortcut to save momets stop detecting desktop or games

tulip pecan
proud jewel
fathom tusk
#

is it possible to set the clip length to below 30 seconds

opal anvil
#

Black ops 6 doesn't show in moments as one of my installed games so auto clipping also not working.

prisma forge
#

is it actually any real support in here? LOL

merry mango
brazen ploverBOT
#

Please be aware that SteelSeries support staff does not actively monitor this Discord server.

For assistance with your SteelSeries product or software, we strongly encourage contacting SteelSeries directly via their website. For help from official support, please check out the information in the #official-support channel, or click the link below.

If you'd like support from other community members, please make a post in #1047622297382567936.

Please be aware that community members posting in #1047622297382567936 are all volunteers and may not be able to answer some questions, so please be kind to those volunteering to help you, and remember to open an official ticket with SteelSeries if our community members are unable to solve your issue.

fervent sleet
restive surge
fervent sleet
#

Yea guess the same.

fervent sleet
#

I will leave now. Worse dc indeed ^^

solemn fossil
#

Anyone have any news on when Game Capture is coming back to Moments? 😭 This Desktop Capture makes the recording feature completely useless to me and I've been using Medal since Desktop Capture became the default and it is no where near as good as SteelSeries was...

left ocean
#

How do I get my moments from my pc to my phone

cobalt shard
#

Why is there no app that record highlights automatically for black ops 6?

proud jewel
small flame
merry mango
#

Even if it appears to not be fully working for some :D

gaunt haven
#

my steel wont save clips when i clipsad_joe

visual rampart
#

how do i make it so desktop capture is on on startup

merry mango
visual rampart
#

how is it not a thing

merry mango
#

No idea

cobalt shard
#

When will moments do bo6 single kill captures?

merry mango
mortal pawn
#

So I'm guessing v75.1 still hasnt fixed moments issues? or

merry mango
#

What's the Moments issue?

winged island
#

Im having an issue with audio desync when clipping games. Haven't been able to find a solution to it

lost briar
#

Idi naxye

mortal pawn
# merry mango What's the Moments issue?

Cant clip, doesn't detect games played,. not sure if its just a black ops 6 issue but even when trying to add it manually doesnt work but mainly Press N for example to clip doesnt clip

merry mango
plain vector
#

only my deaths are registering in Warzone to get auto-clipped, my kills don't register, anyone else having that problem??

calm hinge
void arrow
#

does anyone know why it says the clip is too long despite it being about five seconds long

image.png image.png
vital harness
vagrant tiger
#

does anyone know why the microphone is not recorded in the clips? I've had this happen periodically before, but it fixed itself after 2-3 days, this time I've been making clips for half a month without a recorded microphone. there is also a problem with the autoclip from laughter, that is, the clip is automatically recorded from laughter, although I have disabled autoclips, please help me.

void arrow
#

for the laugh clippin, make sure you've got this disabled

image.png
#

auto-clip only clips certain events from games, it's not triggered by laughter

vagrant tiger
void arrow
#

make sure you've got this option enabled for microphone

image.png
#

Settings>Moments>Capture and Sound>Allow Reaction Clipping

void arrow
#

disable the reaction clipping

vagrant tiger
void arrow
#

could you hop in VC

#

@vagrant tiger

#

to share your screen

vagrant tiger
calm hinge
#

is there a fix for warzone clipping yet

#

only clips when i die

glass jetty
#

Anyone else having this problem? My clips always lag when i watch them but the audio is fine?

worldly blade
#

w or nah

Screenshot_2024-11-24_115558.png
rare surge
#

Aug ok pump s### i hunting rifle ok

last ridge
#

guys can someone help me my ww key isnt wworking in fortnite or any other game

stoic creek
#

anybody can help when i hit my buton it say its clipping but dont pop up??

radiant edge
#

My steelseries auto shuts down desktop capture can anyone assist ?

oblique pulsar
#

hey i set up my ss moments app and the app does not clip even after i hit the button

safe fox
#

can i get some help i just downloaded SteelSeries gg and my fortnite is constantly fps dropping and stuttering

rough sable
lament mulch
#

can i make moments work on roblox?

ashen forum
#

hello, anyone knows why on moments only in CS2 i have desynchronized video with sound ? on community support there were already 2 posts without anyone helping

delicate grotto
echo escarp
#

Is there an option to screenshot without clipping it before? I know theres a button where you can take a screenshot from the clip you made, but is there also way to directly screenshot without clipping it before?

echo apex
#

am i the only one that has lag in steelseries moments

#

like im trying to play the video

#

but it doesnt let me

#

it lags

#

and it takes alot for it to start the video

median scroll
#

Moments aren't showing up in the app despite the folder being linked to a folder containing clips

#

I've switched it to the /SteelSeries Moments and when I capture a new clip it still sends them to /Fortnite

plain vector
ocean veldt
#

any idea why my moments audio isnt syncing right? the game audio and video are not syncing

marsh basin
#

Anyone getting the issue where mic audio takes forever to load? And sometimes clips don’t save/process getting deleted?

#

I really hope

#

They fix it

#

I like the software a lot and i got like 200 clips but it’s impossible to use

tulip pecan
ocean veldt
#

Yeah no I understand that mine are doing that too for dead by daylight

delicate grotto
native edge
#

Hi. Can someone help me with Moments plz? My Video and Audio is out of sync and I cant figure our why.

neon wagon
supple star
#

Easier than ss

marble lodge
glacial ridge
#

Moments won't detect FFXIV even after manually adding the .exe, help please

grand sierra
#

How can I disable the discord background?

gloomy kelp
grand sierra
#

I hear discord in my clips and I don't want it

gloomy kelp
grand sierra
#

I'll try it thx

gloomy kelp
grand sierra
#

it still doesn't work

#

Isn't it possible that I can only clip my game because I clip my entire screen

analog lichen
#

Hello, I have a bug with my moments where, when I record in a game, the recording gets deleted instantly by itself. I have to record 6 times for it to work. Do you know how to fix this bug? Thanks in advance.

woeful root
echo escarp
hazy stump
#

hi, a friend recomended me steel for when i record a clip or something and showed me how to turn it into 10mb so i can sent him it through discrod but i cant find how to trim or reduce the video quality of clips i had recorded with windows capture, does the video have to be recorded by steel to be edited on steel/trimmed or is there a way to load it and edit it in steel?

neon wagon
supple star
#

You can set how much it goes back, what quality, bit rate etc

#

If you have it just press alt + z and it brings up the menu

rustic whale
thorn aurora
#

does anyone know if you can restore clips after they have been deleted

#

they arent in my trashbin on my pc like any other clips i delete

echo escarp
median sand
#

doesnt even let me record

rustic whale
bright sorrel
#

How do I bring back a moment I deleted on accident

#

I legit JUST deleted it, can I get it back?

jade valley
#

I just updated my artic nova 5s and the audio input and output is choppy anyone know how to fix it.

#

it worked perfectly before i updated the headset, and it works perfectly on my iphone and I already updated all my sound, and blue tooth drivers.

marble lodge
#

moments capturing death only in warzone not recording kills?

gaunt haven
#

can I decrease the size of files so that I can upload it in discord?

nimble jacinth
#

I disabled moments because I have a similar feature from nvidia. But it enables itself once I launch a game, wtf?

merry mango
nimble jacinth
#

Fixed now, I disabled auto clipping only, I didn't realize I had to disable 5 seperate things.

merry mango
#

Good that you got it fixed :)

ocean veldt
#

is there any fix on the audio not syncing with the video on moments? bc its quite annoying kjfgbh

fierce zealot
#

guys moments is not auto clipping in Fortnite, you know how to fix it?

summer lily
#

Does autoclipping work in warzone?

#

It only clips when I die

plush jackal
#

how does one use the recording option instead of shadowplay

#

so it can capture everything

torn crane
#

you can turn on desktop capture, but keep in mind that unlike shadowplay you'd need to turn desktop capture on every time you boot your PC

scarlet eagle
#

The overlay is not appearing like it should when I'm trying to clip League of Legends

#

There seems to be something wrong with the latest update. :L

cinder igloo
#

how can I get help for my annoying moments issue?

brazen ploverBOT
#

Please be aware that SteelSeries support staff does not actively monitor this Discord server.

For assistance with your SteelSeries product or software, we strongly encourage contacting SteelSeries directly via their website. For help from official support, please check out the information in the #official-support channel, or click the link below.

If you'd like support from other community members, please make a post in #1047622297382567936.

Please be aware that community members posting in #1047622297382567936 are all volunteers and may not be able to answer some questions, so please be kind to those volunteering to help you, and remember to open an official ticket with SteelSeries if our community members are unable to solve your issue.

crisp pasture
#

hii Ive been struggling with my mic or sound noot picking upin my mooments when i play games to clip, i feel like ive tried everything reinstall and then also connecting the proper mic it USE to work idkk what happened i feel like im missing a piece of the puzzle i just cant find??? pleasxe please helpppp tytyy

marsh saffron
#

The audio is out of sync with the video with last version of Moments
how to fix that?

blissful peak
thorn wagon
fair citrus
#

Steelseries Moments clips triple monitor perfectly prayallah

formal whale
#

umm my clips for roblox used to work but it doesn't detect anything anymore even when i manually add it. its just says "waiting for game to capture"

hollow fractal
#

Anybody else had trouble recently with steelseries not capturing desktop audio?

#

it used to always work fine, and only started acting up yesterday

gaunt haven
#

minesays it captures and turns off quick

wicked horizon
#

when i tried capture, capturing turning off steelseries moments. do someone has the same issue?

neon heron
#

Alright, i have no clue how this happened. Im posting this both in Sonar and Moments as i dont know which ones problem it is.

I recently tried setting up sonar. The only reason i wanted sonar was to keep my music out of my clips. So i set it up, everything works fine and dandy. No music, My discord is seperate. But my game audio sounds like chimes, alternatively someone dragging a fork against an endless plate. Its not just constant audio (i did have that problem aswell but found the issue and fixed it), its whenever i make any game noise at all. For example starting the queue for a game, just sounds like someone hit a triangle.

I genuinely have no clue how to fix this. Ive tried everything ive seen online and nothing works. Here is a short list of things ive done:

  1. Change default output to the regular headset instead of the game VAD (Fixed issue but made media be hearable again)
  2. Yes. i have tried restarting everything, reinstalling everything etc
  3. No, it is not my audio drivers.
  4. Turning off things like the equalizer, spacial audio etc
    And pretty much anything else you will find on the first 5 pages of google, asking chat gpt or surfing the steelseries forums.

Would love some help here, ive tried looking in this channel for an answer but cant find anything (it was 5 am and i was probably not the best searcher). At the moment ive resorted to clipping using another software and just using the simple engine. Would love to swap back as i genuinely enjoyed some of the features sonar brought me, but if it ruins my clips completely its kind of a no go.

I am using Arctis Nova Pro Wireless.

boreal hollow
#

hey guys. so recently my gf's moments stopped working for no reason, it was fine one night then the next morning it just didnt clip anymore. i havent really looked into it but i cant think of anything that couldve caused this and i also cant think of anything that could fix it. If anyone could help i would really appreciate it, if not ill try a quick reinstall.

spring rapids
#

how can i capture a screenshot and not a video ?

#

any ideas

neon heron
#

alternatively search "snipping tool" in your computer

torn crane
#

yeah, moments doesn't have a screenshot function, so it's probably easiest to use the screenshot function in windows

hushed coral
#

whats up with moments clipping deaths and not kills? only thing checked off are kills and win no death cam

hushed coral
cinder quiver
#

Hello! I have a question. I use the moments to auto clip the games I play and it has worked well for months, but all of a sudden it isn't capturing my mic in the moments. Like I can hear all of my friends both in game or on steam, but my voice is no longer in the captures. I hadn't changed any settings and everything looks right. Any idea how to get it to pick up my mic again?

rocky shadow
#

is there a way to upload my moments clips so they arent saved on my computer?

marsh basin
#

I REALLY HOPE THE BUGS GOT FIXED

#

MY PRECIOUS CLIPS

marble lodge
hushed coral
radiant forge
#

how do u get moments to clip minecraft java

#

it doesnt detect it

restive stirrup
#

Why tf you tryna clip Minecraft

radiant forge
#

It's legit one the biggest games clipped in medal but I don't like medals gui and steelseries has everything I want

Update

for anyone in future who might lookup minecraft java edition to find a fix to clip minecraft do the following

  • launch ur mc u wish to clip
  • enter task manager
  • find ur instence of mc in task manager might be called java(tm) Platform SE binary
  • right click open file location
  • rmb file location of javaw.exe
  • go into steel series settings > game detection > add game paste file location and add javaw.exe as a game
  • finnaly restart pc and in theroy it should work 🙏
neon fractal
#

Since the new r6 season my game is not detecting on moments

royal tundra
#

moments just doesnt work on any game but every other clip programm works fine i just wanna clip valorant :/

exotic scaffold
grave kettle
#

Question for anyone that may be able to help…I recently just started using moments to capture gaming clips on fivem (gtaRP) and I can’t figure out how to have the clips only capture the audio from my mic in game. The only options I’m currently seeing are to either not have any of my mic audio in the clip or have both my in game mic audio as well as my idle mic audio out of game. Anyone know how I can just set it up to where only what I say in game chat is recorded in my moments/clips?

native edge
#

Is Moments fixed now, or is the desync between video and audio still a thing?

knotty tree
#

I have a question if someone can help. My clips are recorded after 56 seconds and the sound is recorded for a minute and superimposed on these 56 seconds, which makes it seem to be sped up. If so, can I send an example at the bottom

marsh basin
#

bro how does this software get worse every update 💀

marsh cedar
#

I have this issue at the moment where my steelseries moments clips everything on my computer and only want it to clip my game and game audio, I never use to have this issue but all of a sudden it’s seems to have automatically changed to this, is there anyway I can fix this

lyric oriole
worthy ocean
#

anyone else having the problem with in-game fps being too high to properly clip something without it being 3+ seconds out of sync? how to fix?

cosmic basin
#

Yoo guys, anyone know why my moments doesnt clip my game?

tulip pecan
#

sound just randomly disables during a part of my clip even tho it says there should be

tawdry wedge
#

My sound is not synced with the video in my clips

tight vine
#

Where is the bug tracker?

#

How do I report bugs to the developers?

#

What is this button for?

image.png
#

Is uninstalling — the only recourse for SS GG erroneously doing something I want it to never do automatically?

torn crane
#

what is it doing?

tight vine
#

Opening my browser without consent to a page that offers no way to submit a bugreport.

last hull
#

anyone able to help me with somethin involving roblox

#

my moments dont detect it despite the fact that i manually added it

merry mango
tight vine
#

Those links lead to dead end pages.

merry mango
#

No they don't?

tight vine
#

Show me.

merry mango
tight vine
#

Yes. And where do I click to contact support there?

merry mango
#

Click on the chat icon

tight vine
#

The bot offers a list of canned issues and never gets on with filing a ticket if your issue does not fall under that list.

merry mango
#

Show me

tight vine
#

And then it starts speaking gibberish.

image.png
merry mango
#

What are your answer options there?

#

It'll usually try to help you twice before letting you make a ticket

tight vine
#

Are you asking about these?

image.png
merry mango
tight vine
#

Okay, lemme do this…

merry mango
#

You click no here

Screenshot_2024-12-08_at_12.30.42.png
tight vine
merry mango
#

Then no again and then yes to teammate

tight vine
#

That gibberish at the end is indecipherable.

merry mango
#

It's worded oddly

#

But the yes there gives you 3 options and the lets you email them

tight vine
#

But this time it did let me file a ticket after that question. Earlier, like yesterday, it just looped after this.

merry mango
#

Maybe you were clicking on "No, something else"?

tight vine
#

No, I tried both as it looped. I think it said "no temmate" then, though.

#

Like, in the bot's message, not the options.

#

Welp, thank you for alleviating that frustration.

#

A GitHub-like issue tracker would be much handier than "COUNTRY: required field", but at least I get to file some form of actual bugreport feedback.

#

Also, having to pick a hardware product for filing a software bugreport… 👀

merry mango
tight vine
#

Oh gosh..! The chat slid the ticket form away from me mid-filling-out because of some kind of bot timeout…

#

This chatbot is one degrading customer experience…

#

Okay, beat the maze again and raced against the timeout in filling out like a good little rat. Ticket #1529300 filed.

tight vine
#

The whole workflow just needs a redesign.

#

The software already has a UI and networking capability. You could build ticket filing into it.

tulip pecan
#

do we know why theres no audio when i go through my clips in my folders

#

on the app its fine but in my folders theres nothing

sudden pike
#

how do i view the moments gallery

#

?

proven bear
#

moments does not capture nor detect rainbow 6 in this new season, any updates or fix?

wooden torrent
#

why r6 cant moment anymore

tulip pecan
radiant forge
limpid hollow
#

When will autoclip for call of duty bo6 work? i have it selected and auto clip on but it never clips anything.

old salmon
slim vessel
#

can someone PLEASE help me with steelseries GG. I ran out of storage on it and then it removed my microphone settings from all clips so now when i clip its just game audio and not me speaking. How do i fix this??

wheat beacon
#

Why is there no audio in the MP4 files but in SS app there is?

torn crane
#

the moments app will play all the audio channels at once, but most standalone apps like VLC and windows' media player will only play one, so you might just be listening to the wrong audio stream.

wheat beacon
#

i dont understand, whast the solution

#

i can export them but i have quite a lot from autoclips so its a bit annoying

wheat beacon
#

ok so it seems to be there when editing atleast

wild flicker
#

Hello everyone, i have one issue with my clip maker: steelseries moments. The clips are dark i took a pic on my clip and my screen

image.png imagehg.png
maiden canyon
#

Hello I want to edit my clips by reducing the time but after trying to check online I can't find my solution to my issue. It doesn't let me edit on GG Moments

image.png
torn crane
maiden canyon
golden sonnet
#

Is there any way to increase clip audio?

#

When I listen to it it's fine. Probably because my headset can change its volume output.
However when other people look at my clips they all comment on how quiet they are.

night citrus
#

how do i flix autoclip not working? ive heard that it happens bcuz game mode is on but i dont want to turn off game mode is there any other fix?

digital charm
#

is there a way to import clips from other software into moments?

chrome olive
#

My thumbnail are gone

image.png
lethal hearth
#

for some reason r6 does this dumb naming system for dx11 and 12 exe file which seem to stop making moments from picking up r6 has anyone else found a work around for this or should I just give up on trying to get auto clipping to work 🤔

hot ravine
#

Hi GG community, Am I the only one that since the last GG update (76.0.0) the video preview in MOMENTS is not working anymore, even though the video is correct when manually played by window folder ?

gaunt haven
#

for some reason my clips dont record audio

drifting stratus
#

hi guys

#

my application doesn`t auto clip valorant even i enabled auto clipping for all game events

fringe torrent
#

In the editor I like that there are buttons for moving the timeLINE 1 frame at a time, but is there a button or shortcut to snap the start or end of the clip to the timeline for precise trimming instead of dragging it? In 30 min videos it does not snap even if I drag it close to the timeline...

stone pebble
hot ravine
gaunt haven
#

(i think)

hot ravine
gaunt haven
#

i think it’s because inside the app it separates all 3 audios into different tracks and then has the main video so you can pick and choose which audios go into it

#

but i think the file is the video without the audio tracks

#

which is why if you go into the app and export it then it should work

hot ravine
gaunt haven
frigid hare
#

Can someone help me add a 'game' it does not detect by itself?
I added the .exe file of MSI APP Player to Moments but it still says "waiting for game to capture" even when I start it?

livid bronze
#

why do i have a delay on clips audio again?

thick dune
#

hey, anyone else having issues getting Moments to capture the DX12 version of R6 Siege?

#

Started happening with a recent update

sullen hazel
#

is there a way in moments to delete all clips at once im kinda new to it

gaunt haven
#

is there a way to turn on desktop capture as soon as my pc boots up instead of having to boot it up everytime i boot my pc up

sullen hazel
#

@gaunt haven i think you can bind a button to do that

gaunt haven
#

rather just have it on without pressing a button

sullen hazel
#

then tbh idk

kind topaz
#

Hey for some unfortunate reason it wont clip on the right monitor when i turn my second monitor on !
i have tried swithcing that around and reselcting the monitors and stuff butt it wont :(
help is apreciated <3

image.png
wheat beacon
#

how do I delete some detected games from moments? Not disable capture.

tight nacelle
#

Does anyone know if there's a way to have the raw moments recorded desktop capture save my mic/recording? When I hit Alt+S to make a clip, it records the video and the audio I hear perfectly. But my microphone/recroding is not part of that raw file. I have to go into the Moments software and export it for it to combine my mic/recording sound. This is causing me an extra step that I'd like to avoid if possible.

mystic zephyr
#

Does anybody know how to fix Moments?
I just wanted to clip and all of sudden it didn't. It was enabled and I already reinstalled it like 4 to 5 Times... Would be really nice if somebody got a tip for me to fix it

drowsy glen
#

Hi guys, I have a bunch of moments clips on my desktop, I was wondering if I could get them to appear on my laptop in moments?

torn crane
tight nacelle
slim torrent
#

is there any way to clip roblox using moments?

fringe torrent
# slim torrent is there any way to clip roblox using moments?

I'm not sure if Roblox can be added manually in "Settings", "Game Detection", "Add game", could try.

Though I think Desktop Capture (Alt + P) would record Roblox since it captures the screen, should see "CAPTURING DESKTOP" in "Moments" interface to confirm it's on. Then Alt + S to capture the last minutes You set it to. Those shortcuts are default I think. Can be changed in settings.

slim torrent
slim torrent
slim torrent
fringe torrent
#

Oh maybe if You replace power off with hibernate it would left off with the GG app open. Hibernate is almost the same thing as power off but saves it as it was

#

The adding Roblox You mentioned I haven't tried that, I just used Desktop Capture

slim torrent
#

Thats the message I found

#

Ty for the help tho

fringe torrent
#

Yeah about the manually adding Someone else should take over who played around with it or knows, though I noticed there is more questions than answering, so maybe try Support or maybe trying to find videos about how to add Roblox if there is

kind topaz
full hornet
trail elm
#

Add auto clipping for Marvel Rivals please 🙏

merry mango
potent elbow
#

how can i get back the deleted videos from moments?

merry mango
#

You'd probably need some kind of file restoration software

graceful zinc
#

Hi, does anyone know why when I take a clip it records the whole screen but I only want it to record the game?

I do not use the start desktop capture but still only records the entire desktop and I only want to record the game in the clip.

Before it only recorded the game but then it stopped doing it, I don't know why.

merry mango
graceful zinc
#

So nothing can be done?

merry mango
#

I'm guessing that's the reason

#

Not that I know off other than waiting for them to implement a new version of game capture

graceful zinc
#

I understand, thank you very much

merry mango
#

You're welcome :)

gilded thistle
#

So my GG has recently stopped seperating my discord and game audio but I changed nothing, and I can't get it to seperate them back.. what update messed this up?

drowsy glen
#

Hi guys, I have a bunch of moments clips on my desktop, I was wondering if I could get them to appear on my laptop in moments? @merry mango

torn crane
#

the files are only saved locally on your PC, so if you want to view them on another PC you'd need to upload them somewhere like dropbox or google drive (or even just youtube)

drowsy glen
#

Gotcha

fervent dagger
#

HI marvel rivals support when

merry mango
coral ember
topaz basin
#

why does my gd just show black whenever i try to clip it?

topaz basin
topaz basin
#

Thanks guys

sudden dirge
#

Can anyone help me to set up the clipping but won’t take up to much room just need it for five m

magic turret
#

when i take a clip my whole game/screen goes darker

buoyant cedar
#

How do I get my GG moments to actually clip when I play? I have it open while I play, it detects the game and auto clip is on.
Is there anything else I need to do?

jovial saddle
#

new update is out but moments is still broken?

torn crane
#

usually when an update doesn't fix something the possibilities are:

  • they're still working on it
  • they don't know about it (so you should open a ticket to report it)
  • they can't reproduce the issue (so you should open a ticket to give them more information on the issue)
  • they can reproduce it but it's something that isn't being prioritized.
deep tinsel
#

well they need to fix it not clipping me and my friends softwares arent clipping anything unless its auto clips im switching to a new software theres too many problems with it

merry mango
fallen grotto
#

its when you want to add gifs system....

merry mango
merry jacinth
#

how do we contact the support cause my clips are always not sync with the sound

#

kinda annoying

timber totem
#

is there anyway to download all my clips at once? It's annoying downloading them one by one

torn crane
#

clips are saved locally so they're already downloaded?

dusty trench
#

is anyones moments not working

timber totem
neon wagon
#

The saved clips for me always have no sound 😦 So I have to go in and save them manually too.

#

Also lately my clipping buttons arent working half the time. Ive changed what the button short cuts are to try to fix it but it isnt working and the reaction is only working some times too. Im so fed up.

thorn wagon
merry mango
gaunt haven
#

hello guys

#

why can't i clip minecraft?\

daring island
#

I don’t know

neon wagon
thorn wagon
torn crane
#

probably when they switched to capture engine 2.5. i think you can still switch back to 2.4 for now.

fringe torrent
sullen hazel
#

i want to delete steelseries but i dont know how does anyone know?

#

nvm did it

neon wagon
#

so I went back to the 2.4 and have the same issue. It captures one maybe two and stops working competely.

carmine raft
#

When i want to clip something in fivem the software doesnt want to clip anything how do i fix this ?

shut token
#

Hi, I used to play using moments for valorant but it seems the hooks aren't set up anymore for GG to trigger - is this a valorant or SS issue?

zenith plaza
#

rainbow 6 siege isnt being detected by steelseries even though ive scanned games and added the executable, it was fine before i bought on steam and only used the ubisoft version

wild sail
#

i accidentally removed clip, can i recover it?

snow glade
sudden quartz
#

I have recently when I make a clip and in the time that I make a clip and look back at the last 15 minutes then I also see when I alt tab that and also what I do on other programs and not just the game it seems like my entire screen is clipped instead of my game but I have not adjusted anything to say do clip entire screen how is this possible?

I still have the problem that it captures my entire screen instead of just the game and I have also reinstalled etc.

hardy kestrel
#

my fivem is scanned and everytime i clip i see the video for a second then its gone

jovial saddle
inland hearth
gaunt haven
#

i have a problem with my moments whenever a I clip or it autoclips it doesn't detect the audio from discord how can i fix it?

zenith plaza
steep portal
#

does anyone have an idea on what issue this could be? , only happens in the engine, reinstalled, changed save location, ran on beta and off it, still no fix

steep portal
neat basin
#

Hello, all the clips of moments appear very dark

gaunt haven
#

anyone please help me

#

I used to have moment to clip everything automatically

#

but now it doesnt (fun fact: new computer) so I dont remember how to make it automatically

rigid oar
#

When my game is stretched and i clip something its clips the res with black bars. Dose anybody know how do i fullscreen it so i dosent have the black bars ?

brisk copper
deft umbra
#

For some reason Steelseries doesnt clip anything anymore can someone help?

elder otter
#

for some reason my steelseries clips my ENTIRE monitor even when it literally has the game selected and detected

image.png
#

Used to be completely fine until September 22nd

undone plinth
undone plinth
#

@deft umbra

deft umbra
floral mesa
#

anybody got a fix for when the audio when watching clips randomly cuts out, altho the audio tapes are there

candid rain
#

hey does somebody know what to do when i clip something it has like 10 fps i have set 60 fps and my pc can handle more than 120 fps

bitter thunder
#

hey so does anyone when getting overwatch auto clips does the audio just like

#

be entirely uneven

quick cobalt
#

guys since I have the apex pro mini keyboard I can no longer save instant replay from nvidia, I think because it overlaps with the capture of steel series, remedy?
plss help me

lucid trellis
#

moments is set up and I've tried Fortnite and COD, and steelseries is detecting my games, but its not auto clipping. It hasnt worked in almost a year(it started with Fortnite, but its recently also not auto clipping COD) and now its not letting me clip it myself. I even did a clean install on windows. Its not working on both my laptop and my PC tower. Its working on my husbands and we have all the same settings on.

ebon shadow
#

is there anywayto mute discord calls in my clips?#

reef sparrow
#

Anyone know why Moments isnt detecting the auto clipping for BO6?

image.png
#

AutoClip settings are set

image.png
exotic scaffold
#

WHY cant i clip r6

slender kraken
#

Hello could someone please help. starting this week for some reason when I would clip things my audio and video isnt in sync is there any fixes to this

brittle crown
#

how can i have it where it always records my mic and game audio but not discord audio?

slate silo
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why do my clips not want to clip

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and then when they do sometimes the clip deletes its self i have alot of space left btw

slender kraken
slender kraken
# slate silo why do my clips not want to clip

In moments check what hot hey you have set to clip. Also check your restrictions in your settings on the GG app. Also double check in your "Moments" in the top left hand corner that its set to the proper spot.

ionic sage
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if i start a desctop capture were do i find it