💬-general

[latent roost]

@moderator

[minor wagon]

same with my rival 3 wireless, both bluetooth and dongle dont work

[faint marsh]

hallo

[minor wagon]

english only peeps

[primal lagoon]

Hey so iam confused about which headset to buy can somebody enlighten me? (about arctis 7p+,arctis9x,arctis9)

[formal glade]

can anyone help me out with something

im trying to update my headset, just got it in, but it keeps saying its not connected even tho i have it plugged into my pc

[kind flame]

Help

Can someone help me, I have no sound in my headphones

[stray axle]

Arctic 7P+ is a PlayStation and PC headset, Arctic 9X is Xbox and PC, and Arctic 9 is PC only

It’s comes up to which platform you have for the headset you want

[primal lagoon]

The thing is i mainly play on my pc , sometimes xbox. but i saw that arctis 9x on pc needs a microsoft something adapter, and it is not available on my country, and it has way less available settings for it are those true?

Between 9x and 9 there is a too much price going on. it is a month salary for me these headsets so i had to ask detailed sorry about that

[stray axle]

Hmm, that I do not know about for an adapter, the one I have currently is the Arctic 7P and mine is Wireless, but I think the adapter is used to plug it in properly, but I would see if you could get a Wireless one so you wouldn’t need any of the extra accessories that you would have to get and are unavailable for you.

[modern rock]

https://www.buff.game/invite-a-friend?utm_campaign=O6gCd3pEd

[primal lagoon]

Mhm i was thinking about buying 7p+ but to use on xbox.. idk about details thats why im confused

[stray axle]

Okay, I just looked into it. You can use the Arctic 7P+ on Xbox too with the 3.5mm wire inside 🙂

It will be in the Steelseries box

[primal lagoon]

The only thing that left in my mind is the performance on xbox

Like does it use 7.1 on xbox or not when it connected to it

[stray axle]

7.1 audio?

Yeah, that is supported

[sharp meteor]

hello why does my steelseries moments reach up to 300% when im tryna export it

[ebon kindle]

Nitro offer is available ???

[radiant pawn]

Does anyone have the steelseries arctis 1 wireless?

Is it good?

[stark rampart]

Ended a while ago so unfortunately not

[ebon kindle]

Will the offer return?

[stark rampart]

Nothing announced

[hardy rock]

Need help with arctics nova 1 not detecting headset and mic

[latent roost]

Hello my headset making silent noises if i plug in does someone know how to fix it

[stark rampart]

You should read the #rules :)

[latent roost]

answer my question

[rich jolt]

How to get free nitro boost ?

[stark rampart]

No? I'm not support and don't work here

[stark rampart]

You can't unfortunately, the promo has ended

[rich jolt]

ok

sad

[latent roost]

bruh you are mod

[stark rampart]

Yes?

[latent roost]

u can answer my question like a normal guy

not as an supporter

[stark rampart]

Well here's the thing.. I have no idea 😅

So no, I can't

[stark rampart]

It might come back at some point but probably not for a while

[latent roost]

that was the answer thank you

[stark rampart]

But you can ask others for help in #1047622297382567936 or send in a #official-support ticket on the website for help from SteelSeries

[latent roost]

i tried

no one answering i didnt receive any emails from support

[stark rampart]

When did you contact support?

[sly needle]

i have arctis 1 and i dont think they're playing sound or picking up my voice despite me having them plugged in

can someone pls help

[orchid oyster]

why is engine such sh*t software

[earnest eagle]

Discord is saying I don't have permission to use a mic?

[oak yoke]

Hey I tried opting out of giveaway pings but it doesn’t seem to be working, can someone remove it for me if possible?

[wise nexus]

hello I have a question? which headphones will be good becouse my arctis 3 are old

[wintry dune]

nova 7s 100%

[wise nexus]

ok i will check it out

thanks

oh thats a big deal

[wintry dune]

yup using mine rn i use em daily for gaming music youtube etc best feature is the fact i can game and have stuff playing on my phone at the same time

[stark rampart]

It's gone

[wise nexus]

ok i will think

thanks

[oak yoke]

Ty!

[stark rampart]

yw :)

[pearl mural]

LETS GOOOOOOO

[orchid oyster]

Yo can anyone tell me why steel series engine cannot communicate with base station or headset at all. I can't change the mic muted brightness I Can't change oled brightness. Nothing is working or updating

[lyric scroll]

Is it normal for bluetooth to have such a large delay for arctis nova 7?

[stark rampart]

It's normal for bluetooth to have delay, that's why you don't use it for gaming but how much is a large delay?

[crystal hedge]

Hello, can I ask something

[slender river]

ask away

[thorny oasis]

I’m trynna connect my headset to my pc, the usb c dongle is connected but when I connect my headset through the usb a a different headset pops up

It doesn’t allow me to update

Any help?

[crystal hedge]

#1047622297382567936 pls

[brave oxide]

Hello, I have an arctis 7+ and I'm looking for the best settings for PUBG.. and what's best to tweak? Sonar or Engine ?

[north bear]

hey. I have a nova pro and the game / chat balance isn't working I made sure that each device is using the correct audio device but the balancer doesn't seem to do anything

[stray axle]

Hey, was the old Sonar feature requests taken into consideration before they got deleted or should we even make a new post about our old requests? 😦

[coral monolith]

I changed some EQ settings for my nova 7. If i connect my nova 7 to my phone now. Does the EQ settings still apply. Or are the settings only working when you have the GG eninge

[grim ibex]

can anyone help? #1047622297382567936

[undone kite]

I have Steelseries Arctis 9 Wireless, and for somereason it just started doing this, I can hear my self, I already checked the sidetone and its off, and in my windows settings the Listen feature is off

[grim ibex]

Steelseries Arctis 3 headset microphone is not detecting voice please help

[urban ruin]

e

[urban ruin]

same here

[crystal hedge]

huh i have the same problem

[vivid cipher]

I use my novas on my phone and wanted to start using them on my secondary computer via Bluetooth (when not connected to my phone). DAC is hooked up to other things. I paired them and they worked fine initially, now they show up in my list of devices but won’t connect. Any ideas? I shouldn’t have to repair them every-time correct? I should just be able to hit connect…

[umbral heart]

What do you guys think I should get

A new headset [Arctis Nova 3], a new mouse [Rival 3 wireless], or a new keyboard [Apex 7]

[slim cosmos]

anyone here played callisto protocol yet?

[sharp coyote]

Hi - is the community support channel not a place to get support? I have had issues with the bluetooth connectivity since I've purchased the 7 wireless and I see online that these are commonly asked questions

[fervent urchin]

what color is the sky

nvm i guess

[sharp coyote]

does anyone know what to do when the wireless dongle keeps getting 'bluetooth is turned off' when the light is on and its clearly not 'off'? I'm getting sick of having to reset it all the time to get it to connect.

[stark rampart]

It's a place to ask other users for help. You need to make a #official-support ticket on the website for help from SteelSeries :)

[sharp coyote]

I was hoping I could be directed to reliable information to follow without needing a support ticket since this seems to be a common problem?

But I guess I have no choice

Also there is no option for Arctis 7 Wireless. Only other vairants of the 7, or else of the Wireless 9. My issues are around the Bluetooth connectivity

Looking more and more like I bought a dud product :(

[stray axle]

anyone have good eq settings for dead by daylight please

[timid zealot]

whats up with this? cloud sync has been disabled for so long now

[umbral heart]

Ay mi amor, ay mi amor

I have 2 questions

1. Which is better, Apex 5 or Apex 7?

2. Is Logitech the main competitor for steelseries?

[slender brook]

7 and no

steelseries has no competition

[wheat matrix]

can someone please send dm a goodquality build for my microphone its a razer siren mini and im tryna change the audio so its crystal clear and idk how to get the clear cast ai thing so anyone pls help becasue i also have a lot going on sometimes in the backround audio

[hybrid raptor]

Yeah it's sad, I hope they will put it back soon

[iron prawn]

@stark rampart

[stark rampart]

Ty

[iron prawn]

🫡

[tacit lake]

Hi Community, I hope there is someone who can assist me or direct me to a valuable article. I bought the Nova 7's specifically for Sonar, but have absolutely no idea how to get everything set up properly. I play games in the evenings, but work from home in the day (on the same PC). For work I use our work soft phone, Discord, Zoom and Google Meet (like Teams for meetings). As soon as I change "Sounds" on Windows 10 to Arctis Nova Sonar (instead of just Arctis Nova), some things work and others don't. ANY help out htere, pleeaase?

[pseudo badge]

Hi, can anyone help me with my query? I have MSI X570 Tomohawk which has 2 pcie x16 slots and want to use my rtx 3070ti amd my gigabyte auros m.2 adapter together. I know the the second x16 becomes a x8 which doesnt help.
Is there another x570 motherboard which i can use both as pcie x16 at the same time?

[loud lily]

Hello everyone 🙋

[hybrid raptor]

Hi

[elder robin]

discord.gift/Udzwm3hrQECQBnEEFFCEwdSq

[coral scarab]

Dude the chat is sooo white

İ think you guys need to make roles colorfull

[wary sluice]

that look nice

[wary sluice]

wdym white?

[elder robin]

Lol

[coral scarab]

😶

[tall spear]

https://tenor.com/view/reaction-my-eyes-cant-unsee-burn-gif-7225082

[lethal magnet]

Is the free nitro gift still going?

[strange finch]

no

[lethal magnet]

ok thanks

[iron prawn]

I make a suggest of changing colors and I'm still waiting for answer from r1ease

They removed serwer suggestions so idk if he will contact me

[stray axle]

Is this a bug?

443%????

[iron prawn]

It can be

[spring jacinth]

steelseries arctis nova pro wireless chatmix not working

how the hell do i tell support about this it wont let me type

[stark rampart]

Use the black chat button on the #official-support website

When you go through the questions it will let you submit a ticket if it can't help you

[tired sequoia]

Sh

[hybrid raptor]

Does GG works with windows 11 ?

[remote dirge]

@hybrid raptor its working nice so far 😄

does any one know if Steelseries Artic Nova Pro Wireless Suports ASIO ?

[hybrid raptor]

K thx

[carmine basalt]

how i can reset my configs?

[night garden]

Hello. Where do I write because I need help with sonar

[wispy coral]

#sonar

[undone kite]

Someone who’s had audio issues please look at my post on community support

[wispy coral]

lads, is there a way to get audio from your browser into your discord microphone via software (so, not by putting your phone next to your headset and blasting music)

[undone kite]

Has anyone else had the issue where their headset plays audio back to them even when it’s not paired to anything ?

Like the microphone? Kinda like on Xbox the headset would play audio back

[night garden]

thank you

[undone kite]

Can someone please help me?

[stark rampart]

Make sure to send in a #official-support ticket

Sounds like a potential hardware issue

Or maybe you just need a new battery

[slender river]

If you go to the channel, there you will find a link to steelseries support, and there is an option to create a ticket

[stark rampart]

Go to the support site and click on the black icon: https://support.steelseries.com/hc/en-us

Go through the questions from the bot (it will try to help you) and then if it can't help you it will let you send in a ticket

[undone kite]

!giveaway

[stark rampart]

Doesn't work here. Gotta do it on Twitch (when there's one active)

[stray axle]

hello

my game/chat mix is not working on my arctic nova pro wireless, it is working when i set both game and chat to speakers but when i choose both to headset it is not adjusting

[grizzled copper]

Hey, anyone able to help me with some audio issues I’ve been having with my arctic 7p+ on ps5? I’ve been having these periodic cackling sounds, where it sounds like the audio is cutting out in the span of fractions of a second, and I’m not really sure what’s causing this.

[full furnace]

Who's everyone rooting for this SB?

[unkempt skiff]

Do they still give or hand out or sell merch at Lans / Tourna's like bags like the old times?

Like not the one's in the website but like the bags themed with an orgs color and thme like thing

[stray axle]

how can i remove 3d audio from my artics nova 3

[undone kite]

My headset is doing it again bro wtf

Waste of $200 so trash

[strange finch]

first, that doesn't do anything and second, you should read the #rules

[stray axle]

can anyone help me here

pls

[stray axle]

what’s the best settings for audio visualizer accuracy on the apex 3

[steel bison]

!ticket !giveaway

[iron prawn]

Read rules

[stray axle]

bruh

[iron prawn]

They don't work for steel they won't help

#official-support open ticket here

I forgot to reply you @north creek

[iron prawn]

It works only on twich

On stream

[steel bison]

Ok

[iron prawn]

?

[umbral heart]

Whats going on 💀

[sage lintel]

any promo code to use?

[iron prawn]

Don't flood server

[rigid geyser]

@stray axle Try not to spam please

[slender river]

🍞
shares loaf of bread

[marsh shale]

hi, do you know how to fix rival 650 wireless mouse show "reconnect mouse" in engine?

[agile rapids]

anyone knows if the exact mouse tool is still available from an official download site=

?

[stark rampart]

That's perfect, I'm famished

[slender river]

lol

[stray axle]

Can get 3month nitro? from steelseries

ended?

[iron prawn]

Nitro promotion end

[slender river]

promo is finished yeah

[stray axle]

eh

where i can get 3month nitro?

[iron prawn]

Look on yt

[inland cove]

Anyone knows how to removed the Nova 7 Earpads ?

[inland cove]

Uhm might get the admins against me on this bus 20€ probably come from the Steelseries logo

Just like Apple

[crystal hedge]

Is it still under warranty?

I bought the cable and ear pads free of charge from the technical service.

yep

it was gelatinous right out of the box

My cable was damaged, I sent an e-mail and reported the situation and they sent a new one.

replica cables sold on amazon

Original parts are only available in technical services

¯_(ツ)_/¯

probably china

I wish you had asked for the service rather than buying it from amazon for a high price .d

Why didn't you buy it from the steelseries website? cables between 5-10 euros

no you won't send tickets to steelseries dude

you will mail to steelseries distributor in france

OK, I found it. The phone numbers of the technical services in your country should be written on the back pages of the warranty paper that comes in the box, at least for me.

[final narwhal]

nitro

[crystal hedge]

@final narwhal just english #rules

[red anvil]

Hello everyone. Today i bought arctis nova proset wireless. But after unboxing i tried to put second battery into charging station. But it does not fit or lock.

[north raptor]

Push in and down.

[red anvil]

i am trying. i push in an down but i gets out eveerytime. u can see on video i press down.

[north raptor]

Odd, works well for me, try flipping the battery and try again, the spring should be pushed in with the battery and then you can lock it in down by pressing it so that it touches the lip of the entrance in the housing.

[red anvil]

can someone take a picture of charging station and post it here?

[tribal olive]

Hello does anyone know why my Arctis 7+ 7.1 surround sound is so bad

[hybrid terrace]

Is zendesk support down for anyone else or just me?

[stark rampart]

Doesn't look like they're having issues? https://status.zendesk.com/

[steep bison]

someonoe want 5stack in valorant

i need one person

[wild cobalt]

Is there a way to enable a 'beep' or something for when the BT call hangs up? I have Arctis Nova 7 and can hear the incoming phone call and that's fine but I get no indication that the phone call has ended or not. Lets say I'm in game chat with my friends and get a phone call, it rings and I answer, then the call gets disconnected but I can't tell and my friends online are wondering what am I talking about because the mic is back to the game/chat audio again.

[past cargo]

Hello, is there anyone who can help in Turkish?
I bought Steelseries arctis nova pro wireless today. However, I could not transmit my voice to the other party in discord in wired mode.

[grave cipher]

Does anyone know where I would take my steelseries keyboard to get a repair

[lime otter]

h

[hybrid terrace]

All good, cleared cookies and it worked (500 server error) 👍

[solid topaz]

looks like my Apex 7 "C" ","CTRL" and also my space bar is fcked up.

they got this issue that you press it and nothing gets type and sometimes doubles. anyone got an idea what could be the problem on the keyboard keycaps? maybe on the hardware side? so when I tear this down I know what to look at.

[sweet badge]

i buy Arctis Nova Pro notworking no sond no mic

I try for 3 hours to fix

to expensive but not working

[dusty briar]

hey I have a simple but dumb question, do I have to update my steelseries headset even if I'm using it on ps5?

I never knew about this, that you can update your headset, so I have to download this GG app or something on my laptop and update it there?

[sweet badge]

i have update but headsat dont work

[sweet badge]

not good headset

[stark rampart]

Great :)

[hexed kite]

Hello. I have some problem with my Arcist Pro microphone. Its quiet. I have all possible levels of loud on 100%. On system, on StealSeriers Program. And still my mic is quiet. And can't get it louder. But i need it because i start stream and play with others on theirs streams. And they have problem to hear me. Some time even with 200% volume on my account. Realy need fix that

[hardy dome]

how do you disable shortcut keybinds completely in steelseries gg

[sweet badge]

no work im so tird

no sund no mic

[jolly anvil]

what

[hardy dome]

save new clip shortcut etc

how do u disable them

[jolly anvil]

just for the clipping software?

[hardy dome]

it lets me change them but i just wanna disable them completely

[jolly anvil]

i don't think i even have those

but i guess i never press the home button

so i wouldn't know

[hardy dome]

i changed it to that lol

it was like alt s or something

[jolly anvil]

oh yikes

[stark rampart]

Yeah, alt + s is the default for saving a clip

[stark rampart]

What's yikes about it?

[hardy dome]

is it possible to disable the keybind

[stark rampart]

What does the cogwheel button do?

[jolly anvil]

i would save a million clips i didn't mean to if it was that lol

[stark rampart]

My best guess is no but I don't know

[hardy dome]

change shortcut or reset to default

[stark rampart]

Then no I guess?

[stark rampart]

:D

[jolly anvil]

lol

[fallow aspen]

why does gg stay on loading forever

[hardy dome]

have to reinstall i think

[fallow aspen]

done like

5 times

[hardy dome]

yeah idk

try task manager it

[fallow aspen]

why is it a 32 bit thing

what if my pc is 64

[past cargo]

Hello, can anyone help in Turkish? Otherwise it's okay.
I bought Steelseries arctis nova pro wireless today. However, I could not transmit my voice to the other party in discord in cable mode. No problems when using wireless. However, when I connect the cable, my headphones turn off and the microphone does not work

[lyric scroll]

Sry. Late reply. I notice with videos it syncs up after a sec. When gaming on phone it seems like a whole second after. Probably not that big but VERY noticable. I wonder if this affects calls through bluetooth as well?

[wild quarry]

ive got the prime neo noir mouse. I have used it for less then a year and the scroll wheel has a horrible squeak to it is there anything I can do to fix it? Would a drop of lubricant mess anything else up?

[vapid bramble]

there is a nitro giveaway

but i cant see it

could anyone help?

[stark rampart]

It ended a while ago, you're too late unfortunately

[vapid bramble]

aww ok

[loud lily]

hey, i just got my nova 3 and there is sizzling sounds while im watching twitch streams, its good on games and movies so far but it weird sizzling on twitch, I tried with usb-a on laptop and 3.5 mm on phone its same , had anyone same issue before?

[undone rapids]

I've never heard mine sizzle

[grave sorrel]

hello, where can i get help for my mouse pad?
wanted to ask something

[languid flume]

The speaker in my left ear muff of my Arctis 5 2019 edition just slowly faded out. I rebooted my PC and the issue persists. Did my headphones just die or something? I can't hear out the left side of the muff :c

Seems to work now

Guess it was software after all

[feral egret]

Nova Pro Wireless, Sonar not loading. any suggestions? also can't change my name cause the servers are down i guess lol so hoping if i have to reinstall GG i won't lose all my settings..

Update :
Had to reinstall software. Lost all my presets. rating 1/10 lol

[stiff wasp]

does an installation of wifi6 driver take long after i've downloaded it? i think it shouldn't take long because it just needs to switch the old driver to new driver, right?

[bitter tree]

release the gg update please

[slender brook]

THE update?

[lone skiff]

yo can i have an arctis nova pro

[pure cipher]

Hey, i have a problem with my arctis 7+, chatmix doesn't work when i want turn down chat volume to hear the game. Somebody know how to fix this ?

[slender brook]

Yes!

[bitter tree]

gg version 31.0.0 has lots of problems

[iron prawn]

Report them

[bitter tree]

already reported they said the update will fix them

[iron prawn]

K

[teal brook]

Anyone else having issues with Hogwarts Legacy? Whenever I get lag ingame my sound will drop in and out for a few seconds, after that I hear the disconnect and reconnect sound however all of my sound is gone. In the Sonar mixer I get an error for my selected device for chat, rest of them looks fine but wont work. Only fix I have found is removing the USB-adapter, this does however get tedious when it happens every 5-10 minutes.

I am using Arctis Nova 7.

[ember mirage]

hello

[stray axle]

use obs

fix the bug please

the export bug, the export goes to 130% and breaks the video

anyone got the old version btw

[slender brook]

steelseries, probably

[shell monolith]

Looking at a new mouse any recommendations wireless for gaming and editing

[iron prawn]

Rival 3 wirelles

[shell monolith]

Oh ok il have a look in detail cheers for the recommendation

[iron prawn]

I use it for like 2 years and it's amazing

[shell monolith]

I've had enough of my razer wanted to try another brand

@iron prawn 👍

[stray axle]

does the firmware updates even work lmao

[slender brook]

Yes.

[stray axle]

i just tried to update the firmware on my steelseries 310 mouse like 10 times

nothing happened

[slender brook]

Interesting.

[stray axle]

not sure what to do since ive tried everything i could think of

[slender brook]

Concerning.

[hollow pasture]

can someone help me I went to "System > Sound > I picked sonar gaming i can barely hear anything coming from it can someone help me

i found it but it still isnt working

[quiet ember]

can someone help with arctis nova 1 bc my audio is working good but my mic is not working for some reason and yes i pluged it corectly

[hollow pasture]

I changed it to media and it was working i switched it back and forth and it stopped working can someone help me please

my GG Sonar Isnt working

[hidden pewter]

can anyone recommend a speaker cuz i need it for my monitor

[hollow pasture]

I am reinstalling my GG Software right now I hope it starts working

[stray axle]

my arctis 1 wireless headset wireless output is not working on pc but the wired version does? please can someone help ive tried updating drivers and restarting multiple times

[hollow pasture]

Uhm sooo Sonar Chat is working to play music a bit louder then my arctis 7p option but all the rest arent working what am I doing wrong?

[trim lodge]

worst support ever....Literally keep canceling my order after its in stock after the order has been processed and "ready for shipment"

how the hell do you cancel a order if you put it as "prepairing for shipment"

[stray axle]

forreal bro

[halcyon wedge]

My English is not very good, sorry bro. I have Steelseries P7+ and I'm using it on PC. They say that my voice is low on Discord. Is there a solution to this please help.

[jolly anvil]

i would go into discords settings and then to to audio input and output

and set the input to max volume

[swift meteor]

My wife just bought me the Nova 7 series headset and the sensitivity is bonkers. Any suggestions for lowering the sensitivity on this mic?

[red barn]

Hi guys. Ive got Rival 3 Wireless and its not connecting to my computer it blinks with purple led on scroll wheel. when i move with it, it starts blinking purple again before some hours it was blinking normally white. is there any idea what to do? Thanks.

[stray axle]

Hello, last sunday, did a full re-install and I receive this warning in steelseries gg :

is it me or on your side ?

[stark rampart]

I believe that's a SteelSeries thing, not you :)

[stray axle]

is there a fix, older versions to test, mouse is blank and don't have the courage to remake all the configs

[stark rampart]

Your English is fine :)
Have you turned up the mic volume inside of GG/Engine?

[stark rampart]

Not until they enable it again afaik

[stray axle]

thx for the info

[stark rampart]

yw :)

[stark rampart]

Have you tried doing a re-pairing in Engine?

[stark rampart]

Turn down the mic volume in Engine? :)

[tribal saffron]

Hello everybody, I just bought a Arctis 7+ and set it up, but one side of my headphones plays louder than the other, any way to make it balance better?

[plain sedge]

Hello guys. I need help, pls

[muted vector]

hello guys , i have a problem i hope u can help me maybe

my sonar will turn on or off

[plain sedge]

I bought artics nova 7x and my chatmix is not working, pls help me. how can I turn it on?

[fossil blade]

I bought the Arctis Nova Pro Wireless headset. at first everything worked great. Now the game/chat mixer no longer works. device fallback no longer works. I don't know why i would recommend your headset if the biggest selling points for me stop working for no reason

i would love to get the game/chat mixer working again as that is the top reason i loved steelseries headsets.

now this seems like any other headset and i'm honestly thinking about changing brands to something that will work

i have logged out of GG, i have restarted my computer, and i don't know what else to try to do.

i can click the volume button in and it changes to the mixer instead of volume, however moving the mixed does absolutely nothing to my audio

[sage lily]

Hello

[warped garnet]

Hey, thought I would join this place to see if anyone techier than me could help me out. I've got an Aerox 3 Wireless which I've owned for around 15 months and the left click started playing up on me today. The left click will only work if pressed in certain spots to the far right side, leaving most of the button unresponsive when you click on it. Anybody know what the issue might be?

[hard perch]

would it be possible to replace the arctis 9 wireless's battery?

[plain sedge]

bro same trouble on nova 7x. chatmixer don't work

HELP PLS

[stark rampart]

No self promo please :)

[heavy jewel]

my apex pro tkl’s wheel on the oled screen isn’t working. super buggy how do i fix?

can i still get warranty for a steel series product bought a long time ago?

[junior niche]

anyone got good sonar specs for ready or not?

[pallid dome]

Hi, i have a question. do any of you have an apex pro keyboard and play league of legends? Namely, I mean the fact that I'm trying to do "insec" on lee sin and I can't, as if I didn't click some button. I wanted to know if any of you had a similar problem? On the previous keyboard 3 times cheaper I had no problem with doing "insec"

[plain sedge]

admin,pls help

[stark rampart]

There's no official support here unfortunately. That's only through the ticket system on the support website

[upper root]

Can someone help with arctis 1 wireless always disconnecting on its own?

It doesnt do that when i dont have steelseries GG software installed

it only does when the software is installed

Please help if you have a solution

[crystal hedge]

I think steelseries is not very successful in the headphone business.

[upper root]

Your headphone doesnt do that or you dont own one

[pallid dome]

anyone has apex pro keyboard and plays league of legends?

[stray ravine]

Hello, I bought a Steelseries Aerox 3 (with the black mouse feet), i really like it so i bought 3 more as backups 🙂 i checked the accesory store and couldn't find replacement feet (if i need to open the mouse, there is a possibility that the feets will get damaged), is there any way to buy replacement feet (black feet, not white feet that are currently in the accessory store). I'm willing to pay USD $100 Dollar for a couple of feets 🙂

[covert meteor]

Hey. Someone said a while back not to use Spatial Sound if I have a certain setting on? I can't remember what it was, but I've never had Spatial on and it sounds like it could improve my FPS gaming and overall immersion for RPG games?

[plain sedge]

Hello. I have arctis nova 7x wireless and my chatmix is not working. pls help

[covert meteor]

Make sure both of them have the same output

[fresh wind]

i had arctics wireless headphones and i have them rn. Today the volume was rly quiet and i cant find the problem

[vapid finch]

my artic pro doesnt get reconized in windows

[fresh wind]

Bru these headphones have so many damn issues not worth the 200$

[sick plank]

Most of what you're going to hear is people that have issues. All the people who's stuff works can't hear you with their great headphones on.

[wary sluice]

how?

[wary sluice]

uhhh bro live in US right?

[green umbra]

I've updated windows 10 today. and after that Arctic 7 Game doesn't work. Sound apears only if i choose Arctis 7 Chat. What may i do to fix it?

[wary sluice]

any driver downloaded?

[green umbra]

nope

only if windows dowloded on it is own

[wary sluice]

press alt+f4

[green umbra]

to close what?

[wary sluice]

bro got me

[wary sluice]

2022ver?

[wary sluice]

test it with other device like your phone

[green umbra]

i have arctis 7 wireless

[wary sluice]

yea test it with your phone or your laptop or your mom's phone or maybe

just test it with other device

[green umbra]

it works with my macbook

[wary sluice]

hw can i fix it...

try un plug then plug it back on your win device

[static kindle]

i got a problem with the drivers of my new Arctis nova pro wireless it sometimes restarts itself.

[wary sluice]

use the power of @

#archive-user-support

[static kindle]

didnt see that channel thanks

[green umbra]

i tested it on my mac, so it means that i unplugged it fromn pc to plug into mac, and this means that i plug it back on my pc after that)

but it is good guess )

but unfortunately it isn't work(

[red barn]

Sorry for late response, I also tried Bluetooth connection but it worked only once. the pairing didnt worked.

[stark rampart]

Have you made a #official-support ticket about it?

[static kindle]

cant find the issue in #archive-user-support ..

[red barn]

No. But i was thinking about disassembly and checking up the sensor.

[stark rampart]

You'd probably void your warrenty then

Sounds more like a firmware issue to me

[red barn]

i can try up reinstall the GG software. if that helps.

But i dont think so.

[stark rampart]

Try seeing if you get offered a firmware update on a different PC?

With the dongle

[green umbra]

SS wireless headphones is a piece of crap

i warned all my friends to not repeat my mistakes and never bought it

[slender brook]

[blissful fossil]

If I participated I definitely wont win I know my luck #giveaways

[keen gust]

Is the uh
New season update live right now?

[slender river]

of?

[coarse robin]

Can someone help me?

[cyan fulcrum]

90 percent of steelseries users have some kind of issues tho... they are just bad nowadays sadly

[sick plank]

Oddly specific stat that hopefully you got numbers to back up 😄

I dunno, I had a razer wireless headset that was nothing but problems, my arctis 1 has been pretty flawless

[craggy quail]

Penis

[tropic leaf]

hey! i dont know if anyone could help me here, i just received my new rival 600 and it would just not connect even though i've installed the GG engine

i spent £80 man

it cant be broken? right

[dusty grail]

Is there any word on when US will possibly get access to the Lightfall steelseries LTO’s? Thought I’d ask since I see most other Amazon sites already have them

[jolly anvil]

yeah, people in this server just assume everyone has issues with steelseries products

because it's mostly people needing tech support that join

[sick plank]

Exactly. People don't come here if things work well. Hell I only came the other day to drop a suggestion. Normally I don't even lurk here

[jolly anvil]

yeah i get that, ive had steelseries products for years and they all have been great

literally my only issue ever was that my rgb on my apex pro didn't work on a few keys if i used a specific rgb preset

people are always saying here that that everything is dead on arrival but i'm 99% sure that they just suck at using tech or something

[red barn]

Unfornunately it doesnt respond even on an different computer. it still blinks like before

[slender river]

I remember when the way to turn off sonar was in my predictive text on my phone ("settings, first toggle") lmao

[tropic leaf]

i disagree, every other product i've ever used worked just fine upon arrival, steel series products have confused men to the point of sewerslide

[jolly anvil]

ive used like 5+ different items of each category, headsets, keyboards, mice, etc and they have all worked perfectly fine on arrival

[tropic leaf]

is mine just broken then?

cause ive tried everything

[jolly anvil]

idek

[tropic leaf]

guess i'll have to go to tech support

and cry

[jolly anvil]

what even is your issue?

[tropic leaf]

rival 600 wouldn't connect to my computer

tried for 2 hours

[slender river]

wireless?

[tropic leaf]

wired

[alpine brook]

😡😡

[jolly anvil]

600 is wired, 650 is wireless

[slender river]

ah right

I'm not well versed in SS mice lmao

[tropic leaf]

i already have the engine installed

[jolly anvil]

have you tried a different usb port

[tropic leaf]

yeah

[jolly anvil]

ah

let me think

yeah idk

[tropic leaf]

do other wires work with the mouse

or is it only exclusive to said mouse

[coarse robin]

Is there an official wrist rest for the apex tkl 9

[jolly anvil]

uh

[coarse robin]

Or any you could recommend

[jolly anvil]

im gonna be honest idk how to even buy wrist wrests

i need one for my 65% keeb that im building

[coarse robin]

I really need one

[jolly anvil]

yeah

idk one just came with my apex pro

im building a zoom 65 ee v2 though

[sick plank]

When you plug it in, does anything show up in device manager? Could help to see if your computer is even seeing the device that way.

Also, try a rear port and a front port on your case. Or a usb 2 and 3 port. A lot of time those are on different usb controllers and sometimes the issue is people have too much stuff on their usb bus

[cyan fulcrum]

i mean maybe the headphones are fine, but software is absolute dog...

[stray axle]

The stupid version checker is saying update failed

Okay, that was weird

A restart fixed it

[stark rampart]

Make sure to send in a support ticket if you haven't already

[tame atlas]

hi guys just got myself the steelseries arctis nova pro and was wondering what is best to change so i can hear footsteps better in warzone 2 ?

[flat shuttle]

guys i need help

[lucid steppe]

downlaod it from the homepage

[flat shuttle]

from website ?

[plain sedge]

yes

[red barn]

Sure thing. Also i wanted to ask what does mean Purple led? (if its possible somehow)

[jolly anvil]

their software is definitely not the absolute best, however a lot of other brands are alot worse in my experience

[stark rampart]

Not sure tbh

[sand mauve]

Ngl the worst thing you can do is mix peripheral software. You either go all in with one “ecosystem” or you suffer the worst of each one’s jank

I been thru Corsair >Logitech > Razer > Steelseries and while I don’t appreciate the mandatory install of features I already have lighter weight alternatives to, they don’t give me problems just having them off.
Equalizer apo in place of sonar
GeForce Experience in place of moments

[stark rampart]

Well you can disable Sonar and Moments for what it's worth

You're in no way forced to use it and disabling them means they don't run in the background afaik

[sand mauve]

Indeed they do not. This latest update fixed my only problem with my peripherals and it’s kinda stunning to actually say that. Years of mixing proprietary peripheral software back and forth has made….numb to a little jank, but, everything actually works now. Even my prism profile seems to load before my OS finishes. Meaning. It feels seamless now.

[stark rampart]

That's great to hear :)

But yeah, having one unified system for peripherals like matter for smarthome stuff would be amazing

[sand mauve]

Yeah, the open source stuff out there is quite frankly just as “bug prone” as anything else. But, for what it’s worth, Going all in with steel series has been good

[stark rampart]

It's only my mouse (and mousepad) that isn't SteelSeries but it doesn't make much difference as there isn't really much RGB to control

[sand mauve]

I’m thankful that the editor suite for the aerox diddnt get deleted when it supported prism last update. I use my dpi switch to switch profiles and rely on the lighting to tell which is browsing, work, and gaming.

Prism is just, not quite as integrated as engine is

Yet

[vernal mason]

I have a problem with an application gg ،Speech seems unclear

[static pike]

why is everything so unclear and why cant i hear my teammates can someone please help me outä

[earnest scarab]

Last patch was bad. Sonar devices are not populating into Playback options. Sonar is getting to a point where its unusable with my Win 10 config.

[astral siren]

In the Steelseries GG software under giveaways, it just outputs "An error occurred. Please try again later." when I click Get Key. Tried re-booting.

[astral siren]

Is it always like that? Maybe you have temporary packet loss on your connection to the voice server? For instance, discord will display network quality lower left corner next to "Connected"

[junior flume]

i just received the replace

i can say that this one sounds WAY BETTER

[peak hedge]

Hello. GG Somehow seems to mess with my "Artctis pro wireless" . The "Game Audio" channel sound output just goes quiet while working with the sound settings. Chat audio works fine (Chat mix is in the middle). Any ideas?. Youtube/spotify seems to freeze at random when changeing settings

[static pike]

im having the same problems

[peak hedge]

@static pike really

[static pike]

the audio of videos are really bad and i cant hear my team in game

[peak hedge]

windows Version? Me:windows 10

[covert meteor]

Does anyone know if Spatial Sound is worse for FPS games? Footsteps etc

[celest hedge]

I'm having the same issue. This must be universal or at least wide spread. I'mma give it a few hours before reinstalling considering I'm going to lose all my configs if I reinstall gg

[terse knot]

Has there been any word when cloud saving settings will be activated?

in GG

[unreal umbra]

https://discord.com/channels/299040363123965952/1075541409202970726
Does anyone have the problem I mentioned in the community support section?

[unreal umbra]

because i really need serious help for solve this issue

[exotic nebula]

hi guys i am new in this server

[unreal umbra]

btw I'm probably going to look at the messages in tomorrow afternoon because I have to turn off my pc, but if anyone has the same issue and knows the solution you can reply to my post on community support and gn yall

[exotic nebula]

guys how can i create my own oled on the apex pro tkl

@stark rampart

or how can i only write in the oled

[stark rampart]

Don't ping staff or mods please #rules

[exotic nebula]

oh sorry

but can u tell me plss

[stark rampart]

No worries

[exotic nebula]

i look since 3h but i dont get a awnser

[stark rampart]

In Engine but you can only draw

Or upload a photo/gif

[exotic nebula]

no way to write it that it looks good?

[stark rampart]

Photo editing software?

Anyway it's past my bedtime

Gn

[exotic nebula]

alr ty

gn

if someone makes me a oled with the name on it LYTEX i pay 3euro

[hybrid raptor]

CloudSync still not fix ?

[sand mauve]

Latex huh

Dude you can quite literally draw anything you want on the OLED

You can import a jpg or gif of anything you want

[twin storm]

hi

the free nitro when you get steel series doesnt work

for me

[keen pine]

The Nitro promo ended last month

[next cliff]

hey my steelseries arctis 1 won't turn on

idk what to do or where to go

[wary sluice]

use cotton swab to clean the 3,5mm port

and use towel to clean the jack

dont use water

if not turn on then gg, warranty go brrrrrrrrrrr

[wary sluice]

what does that even mean?

man my laptop feel insanely slow and ram is not 100%, neither the cpu

[next cliff]

its wireless

[wary sluice]

try another device, try using wired

[next cliff]

i don't have any other steelseries devices

also i solved it

it was green when i plugged in but just needed charge

[wary sluice]

i mean your phone

or sth like that

[wary sluice]

ok gg bro

[sand mauve]

Ever open the tkl pro config menu before?

[restive sun]

dose anyone have a solution for this? my output dose not show up here

[gusty acorn]

why doesnt steelseries have AUD currency?

[plain sedge]

how did u found this settings?

[forest sedge]

Does anyone know if there will be a 2023 Aerox 3 Wireless or updated version?

[exotic nebula]

haha cant believe how funny u are

[zinc goblet]

hello everybody i know i propably should not ask for help here but does anybody know why my arctis5 headphone microphone stoped working for some reason ? i didnt do any weird stuff with headphones i was being very gentle with them and i just cant find any help on the net. Also my steelseries GG doesnt want to open its like loading forever sadge 😦 i just tested headphones on phone and microphone is working everything is fine only on the PC microphone is ded

[inland cove]

Is the Nova Pro that much of an update of the Nova 7

[thorn trout]

damn I wish the color scheme remained white, not my cup of tea 😦 https://steelseries.com/destiny-2-lightfall-collection

[stray axle]

hey

i found a bug for me

and idk how to fix it

[iron prawn]

#official-support open ticket

[wary sluice]

ahhhh that screen

[grand haven]

whatre some sonar settings i could do to make my audio have more bass?

[dusk rain]

Anyone having issues updating to GG version 32

i been trying to update since yesterday after the new version was release

[hidden shale]

I updated it just fine ,but im having issues with the ApS 1.0.7.0 Extension update

[dusk rain]

so weird.

my main gaming PC updated without issues

but my laptop keep giving me the above errors

[hidden shale]

That is weird.

[dusk rain]

hmm i wonder is it because i do not have any Steelseries products plug in on my laptop

as all my steelseries gear is connected to my gaming desktop

[stark rampart]

Have you tried uninstalling the old version and manually installing the new one from the website?

[dusk rain]

nope not yet

plan to do it when i bring home my laptop from the office later

[tiny patrol]

hello, the discord free nitro is active?

[worthy quartz]

hi do you have a bug with your apex 3 tkl led

[stark rampart]

You're too late unfortunately

[tiny patrol]

oh

[iron prawn]

What bug?

What's happening with keyboard?

[worthy quartz]

my led almost turns off when the steelseries gg software is open

[iron prawn]

Maybe check engine

[brave merlin]

hi

[iron prawn]

Hi

[cosmic zodiac]

I have the same issue, sonar just broken

[boreal mica]

sa

[stark rampart]

What does that even mean? :D

[boreal mica]

Turkhish hi

[stark rampart]

Oh, nice

But please keep it English :)

[narrow light]

Hey some1 here to help me with my Headset?

[exotic dagger]

can anyone help me? my headset wont turn on i tried doing the device restart or however its called and it wont work it tells me to reconnect but when i reconnect it keeps on saying "reconnect headset"

[rich scroll]

Sonar has been buffering for a while and sound doesn't come through when I select any of the SteelSeries options. When I select Headphones (Arctis 5 Game), sound does come through (not sure about the mic, yet but will test here shortly) so I am guessing something is going on the the SteelSeries end?

[atomic lintel]

well why should I?

[primal quest]

I got the ping/notification that GG 32 was available, however every time I try to update within the GG app it fails. HAs anyone seen this? I do have Internet connectivity on the PC for sure

[slim cosmos]

I'm sad, there's no arctis pro/nova pro customizations for Lightfall

[rustic oracle]

Jeez, the thumbsticks are already sold out? That sucks

[rich scroll]

Likely it is on the server side being bogged down. I'm having issues updating as well.

[white epoch]

[solar pendant]

Is there an official (non community) support channel you can post in, in this discord that I am somehow too dumb to see?

[slender brook]

No

If you want official support, #official-support

[tropic leaf]

you guys wanna hear a joke?

[slender brook]

No

[tropic leaf]

Why are new yorkers inherently immune to dementia?

because they can never forget

[jolly anvil]

bad joke moment

[tropic leaf]

https://tenor.com/view/never-forget-never-forget911-september11th-nyc-911never-forget-gif-18399104

[hallow geode]

was the stream today at 11p or 1p

[cerulean kayak]

im having issues with GG giveaways,i go to the link i have and when i click to regester it gives me a error message

[near frigate]

Same 😦 I wanted them!

[cerulean kayak]

no not sold out

[calm hemlock]

guys what output do i use im using a steelseries headset

it just says realtek

[sand barn]

hey uh i'm giving sonar a try but my system volume control doesn't control the "media" category...the only way i can adjust media volume is to open up sonar and play with the slider

game/chat are properly controlled by the volume control. i have a steelseries keyboard and a steelseries headset

[near frigate]

The CE versions are

[tired hill]

what is the best mouse pad from steelseries

[astral siren]

I get the same error "an error has ocurred, please try again later"

[stray axle]

idk any mouse pad ive had by them is good imo

Hey there :)
I'd be really nice if someone could help me on#1075833591906451456

i can try lol

[silent idol]

c'est fou comme c'est de la merde ce SONAR

[near frigate]

Only way to get the collection, win it now… Most of it is sold out 😶

[hybrid raptor]

English only

[exotic dagger]

can someone help me at #1047622297382567936 pls ive been stuck for 3 days now

[stray axle]

any time soon or dead option

I got multiple keybinds and ...

[chilly stirrup]

I

[dim nest]

Anyone using razer headset and got the perfect sonar setup for warzone ? (Footsteps and lower explosion)

[oblique nest]

@dim nest that would be dependent on the headset being used as EQ would be different for every headset. The current presets I have heard to be tuned only for the Nova Pro series so you may need to play around with it

[dim nest]

Yeah im trying lots and f combination but still not happy 😃

Im using blacksharks v2

[oblique nest]

Anyone have issues with the Sonar losing settings when the Nova Pro Wireless headset is turned off? Mine ends up like this whenever I turn my headset off.

[oblique nest]

Is your in game volume at 100% I noticed with WZ1 that i would need to have 100% in game and then adjust windows volume from there

[dim nest]

I try all %, so far best was 66 for both general volume and effects

Not sure why too

I will try 100% and lower on sonar

[oblique nest]

Thats kind of what I do right now.

You can also search for general EQ settings for your Blackshark v2s instead of looking for SONAR specifically.

[dim nest]

I try the thx spatial and it feels ugly to me 😅

[oblique nest]

same here. I opted for stereo as I noticed delays and garbled "robotic" audio sometimes

[runic quiver]

Anyone around here having issues with the Engine on laptops? It suddenly shows my keyboard as "not connected" even tho it's built-in. I mean, how could I even unplug that 🤔

[stray axle]

how do i remove aps? i no longer use any steelseries peripherals.

i haven't used any steelseries peripheral in the last 6 months

[unreal umbra]

i created a post for this issue in community support section

[stray axle]

for me i want it gone completely

i do not want this or use steelseries

i don't want this bloatware needlessly clogging up my system

[hybrid raptor]

You want to uninstall steelseries GG ?

[stray axle]

i don't even have their software installed

i want the driver updates for my headset which i no longer use removed

[slender brook]

It is there forever now. You cannot remove it.

[stray axle]

and i don't want them coming back. steelseries has pulled this crap before and its installed steelseries software without my consent.

[slender brook]

You agreed to the terms.

[stray axle]

bullcrap. i want it gone

[stray axle]

what terms? i bought my headset, plugged it in and nothing else

[slender brook]

Oh no.

[stray axle]

i never installed steelseries software

there was nothing with the product stating this would be automstically installed, the only paper was the manual and warranty information

[slender brook]

Oh no, it's too late!

[stray axle]

i no longer use that headset as i have something better and want the drivers and updates removed permanently.

[stray axle]

okay are you gonna be serious? i'm not in the mood for sarcasm

[runic quiver]

smells like shane is trolling

what is this bs

[stray axle]

steelseries pushing crap through windows update even though i never installed steelseries software on my pc and i no longer use my headset

this has all been done without my consent

[jolly anvil]

just remove it then

[stray axle]

yeah, how

[runic quiver]

did you try guru3d?

[stray axle]

isn't that benchmarking software?

i simply want this crap removed from windows update

[jolly anvil]

just undo the update from the update spot

[runic quiver]

my bad guru was for display only

[stray axle]

there is no undo

there is no "do not download this"

[jolly anvil]

yeah there is

[stray axle]

where

[slender brook]

you should probably contact steelseries through the proper channels then

[stray axle]

literally where

steelseries has been installing this crap for months and i'm sick of it

[jolly anvil]

To uninstall a Feature Update, head to Settings > Update & Security > Recovery, and scroll down to Go Back to the Previous Version of Windows 10. Click the Get Started button to start the uninstallation process.

it should be similar to this

[stray axle]

there is no previous version and i want to remove steelseries crap not roll back my entire pc

this is borderline malware

[jolly anvil]

its just drivers nothing else

[stray axle]

and i want it removed because months ago steelseries pushed one of these updates and it installed a full on program that i did not consent to

[jolly anvil]

there are thousands of drivers for all the devices you've plugged into your pc ever that just never get updates

its not really something you can remove

steelseries just happens to update their drivers

[stray axle]

i dont care, i want it removed because this has downloaded full on exe files with programs (popups) before and i no longer use any steelseries product

[slender brook]

really?

[jolly anvil]

best guess is device manager then

[stray axle]

yes, there's posts on the steelseries reddit months back about it

[stray axle]

should i just plug the old thing in and delete drivers?

[jolly anvil]

i mean you could try it

[stray axle]

im just pissed bc they put software on my pc without my consent or knowlege

[slender brook]

you should hear what microsoft is doing

[stray axle]

yeah and i'm switching to linux bc of it

[slender brook]

of course you are

[stray axle]

dont want win 11

[jolly anvil]

windows 11 is kinda garbage

[slender brook]

works fine for me

¯_(ツ)_/¯

[stray axle]

still though, i want steelseries aps fully removed from my system and i don't want to see it ever again

[jolly anvil]

i mean literally all the gaming peripheral brands do it so not much you can do

[stray axle]

well good thing i dont use any gaming peripherals

[slender brook]

well maybe you should contact steelseries through the official channels, maybe they can assist you there

[stray axle]

link me to it

[slender brook]

#official-support

[stray axle]

yeah that doesn't help, the site doesnt have any way to actually contact steelseries

it just has articles

[jolly anvil]

does it like actually have a popup all the time?

[slender brook]

have you considered the button in the bottom right corner?

[stray axle]

no bc i manually went and deleted the exe files it downloaded

[jolly anvil]

then i dont see the problem really

[stray axle]

the problem is that it keeps installing with windows update when i don't need it

its sucking up my internet bandwidth and taking up space on my drive

[stray axle]

that's a bot and not a real human

[slender brook]

have you asked it to create a ticket?

[jolly anvil]

the space for those drivers would be extremely minimal

my guess is only a few megabytes

[stray axle]

what part of "i don't want this on my computer" is so hard to understand

[slender brook]

"i don't want this on my computer"

[stray axle]

doesnt work

[slender brook]

what does it say?

[jolly anvil]

you need to make an account

[stray axle]

get me an email

[slender brook]

maybe press one of those buttons

[stray axle]

is [e-mail] a thing

[slender brook]

might be, but you can also create a ticket

[stray axle]

i cannot create a ticket as it doesnt let me

[slender brook]

did you press the button that says "No, show me more"

[stray axle]

send me a link directly to where a ticket is created

yeah and that does nothing

[slender brook]

are you sure?

it allowed me to create a ticket

[stray axle]

it redirects me to where i already am

[stray axle]

w h e r e

[slender brook]

No, show me more

[stray axle]

ive been through that already

[slender brook]

Press the button

[stray axle]

I ALREADY HAVE

[slender brook]

Scroll down

[stray axle]

so genius

where's your support ticket

[slender brook]

scroll down

[stray axle]

yeah now if you told me how to do it i wouldn't be so pissy with you

[slender brook]

It's Right There

Scroll Down

[stray axle]

clearly nobody here understands the concept of "i don't want this on my pc" or "here's a direct link to support"

[slender brook]

there is no direct link

i am simply trying to help, but you seem to not want it

[stray axle]

you're trolling

[runic quiver]

I just opened a ticket for my issue as well, it does work

[slender brook]

literally ask to create a ticket, press "No, show me more", scroll down and press the button that says "CONTACT SUPPORT"

[stray axle]

you just kept telling me show me more over and over so ofc i thought you were trolling

[runic quiver]

one can't link it since it's a chatwindow on the main browser page, thus not changing the original URL

[stray axle]

combined with your sarcastic behavior before

[runic quiver]

and to be fair, shane does emit loads of big troll energy

[stray axle]

whatever. we wouldn't be here if steelseries installed software without consent

[slender brook]

i may partake in minuscule amounts of tomfoolery from time to time

[runic quiver]

now that's a very eloquent way of expressing affirmation 🤔

[stray axle]

ig its time for me to dig through regedit and system folders to get rid of this crap :/

[stark rampart]

This is actually true

There is no direct link to sending in a support ticket

Most people don't try much themselves before asking for help, so there's a bot that tries to fix the issue and lets your submit a ticket if it can't help you

[stray axle]

none of this was installed with my consent. all of this just because i plugge din a peripheral :/

[stray axle]

i guess, i'm just really pissed about this

there wasn't a single time i installed steelseries software onto my pc and now its full of it

[stark rampart]

I'm sure at least some of it is part of the standard Windows device driver

You surely can't expect it to not install the device driver on plugging it in

[stray axle]

the only thing id expect to see here are a few .cab and ini files, not all this

[stark rampart]

You'd have to take that up with SteelSeries in a ticket

[stray axle]

im really pissed that its downloading with windows update though bc once it DID install software, full on executeables that would open up and run at boot

i cant even delete the crap out of sys32 either

really scummy

not even in admin powershell

[stark rampart]

I think you're the only one who's noticed it so far. I've been in this server since 2018 and never seen a single person mention it before

[strong lintel]

Hey guys does anybody have a good Rainbow six siege EQ preset for Arctis Nova pro wireless ?

[stray axle]

i might just boot into the arch linux install iso and delete it that way

[stark rampart]

There's two built-in presets? But #config-discussion

[stark rampart]

Sounds like removing the device driver with extra steps

[stray axle]

then again i plan on moving to linux soon anyways so whatever

[strong lintel]

tyy

[stark rampart]

Best of luck, no hate but I couldn't imagine doing that

It's amazing for servers but as a desktop environment for gaming, that isn't for me

[stray axle]

i have little reason to stick with windows other than the crappy software i need to use usb tethering which is unmaintained on linux

[stark rampart]

Even with great advances like proton

I'm sure there's a way around that, given enough time

[stray axle]

i have to use something called easytether bc i have unlimited data but 15GB hotspot

it bypasses the hotspot restriction

where i live we only have ADSL

[runic quiver]

btw I could solve my issue by uninstalling the keyboard from the device manager. no clue how that made sense, but hey, engine recognizes my keyboard as plugged-in again 🤣

[minor willow]

yo anyone know why there sometimes a echo in my mic is there a setting i can turn on or off in gg or somthing

[keen helm]

so freakin' sad I missed the giveaway today the new stuff looks so good! congrats to whoever won haha

[flat lagoon]

Hey guys. Today I bought the arctic nova 3 headset, and in the first 30seconds after testing it i was stunned, what an amazing sound it does. After few seconds I started to hear a static noise and the audio getting low a bit. I checked everything, wires and stuff. Everything was fine, but the static f* noise keeps and is really driving me crazy. The thing is the store is already closed and i cant go ask my money back rn, since im at atleast 4/5 hours trying to fix this. The thing is the more I search , the more i find people with the same problem o reddit and other foruns and no1 has found the solution to that. This discord is my last hope, i hope you know what can fix that. (All my stuff is updated, yea spacial sound is off and the enchantment sounds too)

[tranquil yacht]

How come I only just got the giveaway notification now 😐

[tropic leaf]

use #1047622297382567936 or #official-support

[flat lagoon]

ok thx

[whole mason]

Do we know where these are? They're on the BUNGiE press page, but not available for sale on steelseries or the BUNGiE store.

[stark rampart]

That looks very nice tho

[stark rampart]

I've asked a guy. I haven't been able to find them anywhere else either

[lusty cairn]

quick q - is the steelseries apex pro tkl wireless still supposed to have the escape key light up when charging or was that removed in a recent update?

[gaunt warren]

Hello

Steelseries Arctis 3 2019 Edition have steelseries gg ?

[indigo frost]

I've got notifications says 32.0 is available but I can't download it..

[stark rampart]

Analogue headsets (minijack not usb) headsets doesn't have engine support but you can use Sonar with them

[stark rampart]

Reinstall from the website should fix it?

[gaunt warren]

Thank you for question.

[stark rampart]

You're welcome ☺️

[gaunt warren]

Maybe after Steelseries..

[undone kite]

Can someone please help me set up so I can use sonar and sound capture at the same time?

add me please so we can video call so I can show you what I am seeing

this is what I see right now

I want to be able to hear Sonar on my headset while also sending sonar to my capture card and headset

[indigo frost]

Yep. fixed it
Hopefully from the next update I won't need to reinstall the software

[stark rampart]

I don't think that's happened before

[stark rampart]

Keep your eyes on the website and SteelSeries socials :)

[whole mason]

Thank ya!

[stark rampart]

yw

[worn solstice]

Hi

[nocturne pelican]

Hi everyone, does anyone knows how to use the line in on the back of the dac for the steel series nova pro wireless ?? I have 2 pc conectes, one on the usb1 the other one on the usb2 , also I have the Bluetooth connected but when I connect the line in , simply I just don’t see the any sound anywhere, thx!

[indigo quartz]

Hi everyone one does anyone know why the engine isn't working for the apex pro 3 on mac os

[deep rover]

I'd really appreciate some help..

So as of a couple days ago my keyboard has been acting up with random disconnections via wireless and wired, i've factory reset the keyboard, reinstalled windows, steelseries gg app and still no luck

now the keyboard won't even connect through wireless, it just shows that message and the keyboards top row flashes white

[snow void]

Best set-up for Valorant?

Headset wise, sorry.

[undone kite]

Use the preset one, the one for warzone 2 is fye

[undone kite]

^

[placid mason]

what is this SteelSeries ApS - Extension windows update ?

[stray axle]

guys how do i reset apex pro mini?

like if possible factory reset it>

?*

[smoky flame]

i just bought the destiny 2 steel series collab mouse, how to i go about getting my emblem and emote? there was no code after purchase and very little information anywhere about claiming what was said to be included in the purchase.

[trim lodge]

bro bought a $200 mouse 💀

[smoky flame]

asked for help, not to be berated. Its a game i enjoy, money i had, and a product i like. was just curious about the bonuses that seem to be missing.

[trim lodge]

My guy aint no mouse even with branding worth $200 💀 thats just a scam at its finest

[smoky flame]

150 but ok. lets just let people enjoy things.

[runic quiver]

this discord seems to be trolls heaven

[trim lodge]

you actin like steelseries is destiny. Its just a marketing strategy of slapping a fkin logo on a mouse and bam $200

[trim lodge]

bro i can buy a $50 logitech mouse G502 and 3 games w that lol

[smoky flame]

im actin like i had a simple question and you wanted an excuse to be a cvnt

[trim lodge]

More like no support heaven 💀

[trim lodge]

u aint gettin no help here unless u make a ticket lol

[tender gate]

You should be getting the codes inside said package after it arrives

[smoky flame]

website is abysmal and it just loops into different support links, open ticket link just loops you into the automated service help, which then loops back to main support page.

[smoky flame]

I appreciate you, thank you for your time homie.

[trim lodge]

feels bad G.

[tender gate]

No problem literally bought the headset today

[trim lodge]

Next week: Hears complains in chat why they headset aint workin 💀

[smoky flame]

yeah its pretty nice, was goin for the mousepad but it was gone within minutes.

[tender gate]

Youtube for a reason instead of complaining

[trim lodge]

the only good product they have imo is the keyboards

logitech for mouses

Sennheiser's for headsets

Elgato for streaming

[stray axle]

alr since nobody looked at my support thread i guess ill just wipe this aps crap through linux

[full bay]

how to get nitro for free?

[sullen solstice]

i need help

i cant hear anything

[gloomy lion]

i need help with my arctis 5 microphone it suddenly went super queit and my friends cant hear me, i didnt change any settings or make nay damage to the headseat

[sullen solstice]

nvm i got it

[sullen solstice]

i cant hear anything on discord but i can hear stuff on youtube and stuff

anyone know why ?

[north mason]

what's going on with my Aerox 3?

Ever since the engine update, it feels like it's gonna die at times.

please stop fixing things that aren't broken, geez.

[gloomy lion]

hello i cant find the reset button on my arctis 5 how do i reset them to fabric state then?

[arctic pilot]

Why is my sonar media suddenly coming from my tv instead of my headset?

Same for gaming and all sonar settings

But normal default windows setting lets me headphones work

Media, chat, and game all goto tv instead of my headset.

[ruby raft]

buy account steam sg full emote dm me {NGF}

[iron prawn]

Read #rules

[loud lily]

yesterday both steelseries gg and windows did a few updates, i also did clean install for Nvidia driver today i noticed the sound is less on my nova 3. Anyone else experiencing this? Idk what caused this but it was ok before

[jovial bane]

hi i need help with my arctis nova pro wireless i don't understand anything.... some won haw 10 min for me to help pls ?

[cursive furnace]

bro

i bought the arctis 3

how do i know if its 2019 or?

[jovial tulip]

Hey quick question, I got an email from "steelseries" but i dont know if its scam or not, cause the hyperlink seems something complety diffrent, does anyone can help me? ^^

[stone flare]

WTF. My headset not working today. No sound at all.

I had windows updates yesterday

Oh, its problem with Sonar

[jovial bane]

yes sonar do always problems i sped 24h my life for this problems with disconnect and i pay for this 330€ its not normal ant steelseries dont help with pis problems nice !

[gleaming rune]

What's this and why is it in Windows update thing 🤔

[stray axle]

crap installed by steelseries for no reason

it leaves alot of stuff in sys32, only way to remove it i can think of is booting into linux and doing it that way

cba bc im switching soon anyways

[raven oxide]

can anyone help me

My steel series engine wont run

[hard pilot]

how can I revert back to the previous version of sonar?

[deep jungle]

new windows update broke sonar then

*for anyone having issues with sonar, select the audio device "Headset Earphone ("model" chat)"

[tacit ice]

hi @deep jungle
Can you please tell us which windows build/patch you are talking about? What's exactly the issue?
(you can switch to #sonar if you want to)

[deep jungle]

got no idea what build but i updated it earlier and now sonar puts out no audio

i only get audio with the none sonar device

this is the only one that puts out audio

[tacit ice]

can you please share a screen shot of your windows update history?

[deep jungle]

ok 1 min

was working this morning then i did the top 2 i think

i can try downgrading and seeing if that works quick

[tacit ice]

ok thx. No need to downgrade if you managed to make it work again

[deep jungle]

sonar still doesnt work

its only the none sonar option which does

in the support tickets someone has had a similar issue after updating windows so i think its down to that

[tacit ice]

ok I think I just have the same updates pending. Will install it now and see if I've issues on my side

[deep jungle]

ok

[tacit ice]

can you confirm me you are on GG32.0?

[fickle birch]

I just submitted a ticket about this as well

Sonar is broken, but you can select headset (game or chat) as your audio source and it works fine

[deep jungle]

@stray axle has too

theres quite a few others with the issue higher up in the chat too

if anyone finds a solution could you @ me

[tacit ice]

@deep jungle which headset are you using? Can you try unplug/replug it?

[deep jungle]

already have, arctis 5

restarted pc etc

done all ur normal stuff

[tacit ice]

ok. I got a similar issue as you do, except that unplug/replug my device worked...

Can you please try the following?
Go to sound menu, and right click on your headset and "test"

[jovial bane]

@fickle birch nope in discord and games work on different sittings and sonar chat don't working

[deep jungle]

test worked

[tacit ice]

now, do the same with "SteelSeries Sonar - Gaming"

[deep jungle]

ok

nothing

ye nothing with any of the sonar ones

i can try another restart quick

[tacit ice]

mkay... can you please send me in DM the following logs?
C:\ProgramData\SteelSeries\GG\Logs\gg-errorlog.txt

[jovial bane]

@deep jungle you ned on settings normal head set use

[deep jungle]

restart didnt fix and sent

[deep jungle]

been doing that

[deep jungle]

wont send gimme 2 min

stuck processing ffs

if anyone else having same issue go on sonar and check the dropdowns

the options reset to an old audio device but you need to change it on sonar

back to your headset

like on the left

[stray axle]

🙏 🙇‍♂️ 🙏

@deep jungle

fixed the issue!

can't edit my post to be labled as solved for w/e reason tho 😅

[deep jungle]

nice one

i think the windows update probably reset defaults

[modern jetty]

Did anyone ever win anything from the “screenshot this tweet and tweet it at us a year later bc we are deleting this tweet” giveaway? They said they would announce those who won but they haven’t said anything that I’ve seen in almost a month.

[fickle birch]

yea... seeing all my sources changed too

can confirm, changing the device in sonar resolved the issue

[deep jungle]

good

[fickle birch]

Thanks for the tips on this

[deep jungle]

nw only found it bc of @tacit ice

[fickle birch]

@tacit ice you do man then, thank you!

[olive lance]

I using Apex Pro Keyboard its a Good Keyboard

[vivid cipher]

Steel series official customer service is f***ing useless. A $380 headset I still can’t pair via Bluetooth to a PC. 7 days for a response to get a shotty email back with tons of grammatical errors asking if I tried to repair

[loud turret]

hello moderators, please remove me the giveaways role

[north mason]

I am tempted to to uninstall aerox 3 drivers until whatever issue with GG gets patched because, it feels like it's killing the mouse at random intervals.

[distant sand]

Hello

Russia the. Best

[north mason]

it simply stops responding (with the exception of RGB) and I have to plug it out and back in, sometimes a couple of times in a row

everything was fine with the last version of GG, I simply fail to fathom as to what was butchered with it so bad.

[cyan umbra]

heyy im thinking of buying the Destiny 2 Lightfall edition Arctis 7+ but wanna know if i can even use it WIRED with the "older" wheel controler via the 3.5mm plug or if i have to use the included jack plug from the Arctis 7+ and if the quality is better wired copared to wireless mode

[sage lily]

Hello

[grand wedge]

E

I’ve reacted to opt out of giveaway pings but roles aren’t removed

[jovial bane]

@cyan oar@distant sand rusia is terrorist State STOP WAR!