❓┃support-questions

[prime lynx]

Yeah i know thanks

[compact quarry]

yo i got banned for cheating it says and its a perm so i cant appeal but the thing is that i wasnt cheating ???

can i still appeal ?

[tight ridge]

Yes you can appeal, submit a ticket.

[gentle flame]

BAZ we dont accept that sort of thing here.

[terse hearth]

i got banned for using cctv cameras is there any admin to help?

[gentle flame]

@terse hearth Please submite a ticket and an admin will be with you

submit*

[silk viper]

the solo/duo/trio 2x #4 not worked :/

"Invalid packet: Client ready"

[native jay]

https://discord.com/channels/277748656420028426/1118287481322872842

[native jay]

If you're just banned from the server than yes but if you're eac banned than no you would have to make a eac support ticket or some

[gentle flame]

There was a steam update earlier. Have you restarted steam and tried rejoining?

[terse hearth]

i did submit a ticket but the admin dosent responde back and i proved everthing the admin ask but a got no responde Atrophy

[gentle flame]

Refer to what cor said.

[terse hearth]

and my ticket is still open

[native jay]

you have to be patient sir we also have lives give us time I understand you're frustrated I would be to

[terse hearth]

yes i know but he was being very mean to me

[silk viper]

I restarted everything but it's the same my friend it's the same too

[gentle flame]

Our admins are great. If you have a problem with them please submite proof with a ticket

[gentle flame]

Sometimes the Eac faults

[terse hearth]

u seem a realy good guy cant u just help me with my unban?

i prefere u than the other admin

[gentle flame]

Try to go into your steam folder and find your EAC folder, delete it, verify steam files, and try again

[terse hearth]

can u see my open ticket?

[gentle flame]

I'm just a mod, not an admin. They are very busy with the flow of tickets

[native jay]

No sadly only higher ups can

[terse hearth]

bruh

[gentle flame]

If you try this and still cant get it resolved let me know

[terse hearth]

like they ban me for no reason

[silk viper]

ok i try

[gentle flame]

If you have an open ticket. I promise they will get back to you

[gentle flame]

they are very few and very busy

[terse hearth]

make me prov that i dont cheat and i proved it and now they dont responde back

they will do the same to my friend

closed the ticket and muted him in all chanels and chat for 1 week

[gentle flame]

If they were wrong in their ban they will be sure to make it right. If not then you may have to wait for the proper admin to be in contact

[gentle flame]

I hope it works for you

Ill be here

[silk viper]

Still no problem even after doing what you said, there were several of us on the servers and no one could connect.

Invalid packet: Client Ready

[gentle flame]

Let me check the server

[gentle flame]

I was able to connect without problem. If you have restarted rust and steam try to restart your pc and reconnect

Steam had an update earlier which may have caused issues

[gentle flame]

Sorry , if you believe someone was falsley banned. Make a ticket, provide proof.

[terse hearth]

i alredy did open a ticket and i proved they wrongly banned me and now they dont respond

but thats what it is

[gentle flame]

Very few admins and they have alot of tickets

It may take time but they will be in contact

[hollow vector]

I can't log into the server, why?

[gentle flame]

If you have a reason/proof you shouldnt be banned make sure you include screenshots/messages in the appeal

[gentle flame]

Which Server

[hollow vector]

main 2x

[terse hearth]

but like if they started resolving my ticket why would they not finish it

[gentle flame]

Let me check on that for you

[terse hearth]

i did, i sent all they asked

[gentle flame]

As I said, very few admins and they are working on everything. I apologize for the wait until they can resolve your issue

[terse hearth]

i even if he could join a call with me to share screen and show him everything but he didnt wnat

[hollow vector]

?

[gentle flame]

Again, time. In the mean time relax and we will try to get your situation handled asap

[gentle flame]

I was able to log in to that server just fine

[gentle flame]

What error did you receive

[hollow vector]

No one in the team can enter. 10 of us cannot enter.

[gentle flame]

I apologize was working with another person

[hollow vector]

Invalid Packet: Client Ready

[gentle flame]

Oh Goodness, which server

Ive had a couple sent me same error

[hollow vector]

main 2x

[gentle flame]

Ok hold tight

Im trying to load into main 2x

What region are you trying to connect from

I have 2 more who are french saying same thing, but U.S. np

[hollow vector]

Türkiye

[gentle flame]

Do me a favor

Try to go to steam/downloads/settings/regions/ and change to closest to you

seems people in that region are having same issue

this is not a perma fix but a temp fix.

[hollow vector]

No one can enter the server right now. There were 459 people normally.

[gentle flame]

as an admin wouold better assist you

I enter the server?

[hollow vector]

Since you are an admin, you can probably log in.

[gentle flame]

I am not an admin, just a mod.

Sometimes regional updates cause problems.

[hollow vector]

I can join other servers, but

[gentle flame]

Try to change your download region to play, if that does not work please make a ticket as someone more advanced can help in time

Others servers but?

Mil, what region are you as well?

We have a few with same complaints but only from one region

[warm current]

hello im @terse hearth mate that got kicked from cheating association

so this is like this?

they kick us wrongly, we both open tickets because we got wrongly kicked as normal we got mad

they closed my ticket

opens @terse hearth ticket , acused him of cheating and @terse hearth proved he wasnt

[compact quarry]

brotha they banned me for cheating but i didnt cheat and they wont show proof this server is hella wak and admins are lazy

[warm current]

and sudently they dont respond to my mate ticket

[gentle flame]

Admins have alot to go through

[warm current]

for real im starting to realise this

[gentle flame]

Your friend got kicked for cheating?

[gentle flame]

Were you kicked for association?

[warm current]

yes sure they do, they on to wrongly ban but to unban they aint online

[gentle flame]

Our admins monitor cheaters closely for a long time

[compact quarry]

atrophy

[gentle flame]

if you have proof they were not cheating please make a ticket

[warm current]

yaaaaaa and i already open a ticket, and they closed the ticket, and muted me on the server for 7 DAYS

im on the second discord i have, are they gonna mute me again?

[gentle flame]

My best advice henry if a admin close it, respect it and when the mute ends enjoy the servers please

because you are not guilty

yes Sloef?

[warm current]

omg really? soo if ur not guilty of something ur just gonna accept it?

[terse hearth]

i only play on that server for on day

[gentle flame]

Henry, we want you to continue playing on these servers, but, cheaters are not welcome.

[terse hearth]

and i did a 1v3 on smoil rig because my team was on cctv cameras

[warm current]

brooooooooo, but hes not cheating

[compact quarry]

lisnt good ok , my friend cheated on this server for 4 months and he still is... but they ban me for cheating with fake proof lol

[warm current]

thats why im here

[compact quarry]

i think the admins dont do the job good

[gentle flame]

As I said Henry, im just a mod, Admins can better assist you.

If noone was cheating and the Admin was wrong which they never are. Submit a ticket with proof/claim

[compact quarry]

instead of banning the real cheaters they ban the innocent

[gentle flame]

Sloef

[warm current]

@gentle flame can i atleast say wat happened to for we get banned?

[storm jewel]

no

[gentle flame]

Admins are few

[storm jewel]

you can keep it in a appeal

[compact quarry]

i have legit proof of my friend cheating on this server very day

[gentle flame]

they monitor for awhile to make sure they get it right

[warm current]

I WAS GOINT TO COUNTER SMOIL BECAUSE OUR BASE IS CLOSE TO SMOIL, WE TRIED SCRAPYBOMB BUT I DIED AND HE DIDNT, SO I WENT STRAIGHT TO CCTV CAMARAS ON OUR BASE I WAS GIVING HIM STRAIGHT CALLS WHERE THEY WERE
SO I GUESS THAT MAKES UP FOR THE WHY HE KNEW EXCLATLY WHERE THEY WERE, BUT U CAN CHECK I GOT BANNED AND KICCKED OF THE SERVER ON THE CCTV CAMARAS

[compact quarry]

and they ban me and my friend instead of him

[storm jewel]

send your proof over lol

[gentle flame]

Can you submit that proof

[storm jewel]

all im saying is keep it in the appeal and actually try to appeal

[warm current]

basicly i got banned for using computer station

[storm jewel]

it will be dealt with

[compact quarry]

no lol u should do better ur best he is playing atm cheating ...

[gentle flame]

and ill ask an admin to view it

[compact quarry]

but u say u have proof of me cheating ?

[terse hearth]

can u guys pls check my ticket

[storm jewel]

i dont, thats why it has to go in a appeal, how can i handle it when i dont knwo the situation

[compact quarry]

with a negative kd

[storm jewel]

you will be timed out if we keep this discussing this here

thanks

[compact quarry]

i did appeal they wont respond anymore

[warm current]

how im gonna prove it????????? we cant join, the only prove we have is that i am on the computer station when i got banned, so my body is still there

[compact quarry]

please look at the ticket

[storm jewel]

sloef what reason is your ban

association?

[compact quarry]

cheating perm

Kicked: Cheating | [ID:]5NRq7ikPN | Timeleft:Perm

[storm jewel]

give me a moment

[gentle flame]

Give Wavy a moment, stop flooding

Wait Henru

[storm jewel]

ok henry why are you banned

[gentle flame]

Henry

[warm current]

cheating association

[storm jewel]

give me another moment

[gentle flame]

Wait , he has your tickets, and is reviewing

[storm jewel]

can you send your steam ID

[warm current]

im making it puplic w8

[storm jewel]

thats settings

[warm current]

mb

https://steamcommunity.com/profiles/76561199708091618/

[compact quarry]

wavy i explained in my ticket to you

[warm current]

i made it public right now so should take a sec to be public

[gentle flame]

Wavy is only admin working on this rn, be patient

[storm jewel]

were you associating with bubby?

[compact quarry]

isnt that my acc lol

[storm jewel]

ye

[warm current]

nope, charcoal sulf

[compact quarry]

no i dont know him

[storm jewel]

what happened to your main account

[compact quarry]

i explained in my ticket t

[storm jewel]

okay i will make this simple, sloef you need to wait in your ticket until someone can handle it, seems you already know why and no further typing in here or you will be timed out, and henry your ban will remain unless your friend can prove he is not cheating or if you do not know that person you need to show exact proof of how you met him. no further discussion here as well. thanks

[warm current]

he already proved it

[gentle flame]

Henry, as they said. if they made an appeal. Give it time

They have more things to do and will monitor the appeals

[warm current]

ya i completly get it

[gentle flame]

We hope you stay playing with us while they investigate

[warm current]

meanwhile we lost everything while im here

i played basicly all day thats wat angrys me

[gentle flame]

Unfortunately, thats how some bans go. Keep playing until our admins give their decisions

[warm current]

and they banned him and had 0 valid prof

they said that an old account of his was cheating

[storm jewel]

we do not have to share any proof, it all depends on what happens to him

please stop discussing it here

[gentle flame]

Submit a ticket to contest

[warm current]

can i open a ticket to talk to u then or yall gonna make wait to 5 am?

[warm vale]

Yo

[maiden raven]

We know that we may encounter such situations, it is normal to get angry, so pay attention to the friend next to you.

[storm jewel]

yo

oops

haha

[warm vale]

Did your friend make a appeal already?

Yes or no

[warm current]

its already 3:20 am and we oppend the tickets 0:50

ya

[warm vale]

Okay

If the ban appeal hasn't been answered yet, then wait.

[terse hearth]

can we talk in a god dam call??????

[warm vale]

I have nothing to do with your appeal.

[terse hearth]

but ur an admin

ur sopost to help meeeeee

[warm vale]

Correct. And I don't deal with ban appeals

[warm current]

brother i know for a fact that he isnt cheating

[terse hearth]

then who is the admin that anser me?

i wanna know

[storm jewel]

they will get to you in time

thanks

all appeals will be handled

[warm vale]

[terse hearth]

ive been waint for 4 hours

[warm current]

0_0

[warm vale]

Okay

Others have waited longer for ban appeals

Let's stop this conversation please and be patient until your ticket has been answered

[terse hearth]

yes but the thing is that we are gona get raided my friend and i got kiked on the mini on the water with full ivt and a lot of aks

[warm current]

hahah

[terse hearth]

ok then but pls talk to the guy who anser me and tell him to responde

[zinc spire]

Can any moderators help me with my ticket? I've been waiting for 2 days.

<@&513265319096221697>

[storm jewel]

what ticket

@zinc spire

[zinc spire]

#1166

[storm jewel]

ban appeal?

[zinc spire]

yes

[storm jewel]

mods and admins do not oversee those tickets, please wait for it to be handled

[zinc spire]

thanks for replying I will wait,
can you tell me how long it might take

[storm jewel]

i would not know, only a certain few handle them so it can take some time but thanks for your patience

[warm current]

next time put on rules of the server that u cant use a computer station on smoil lmao

[low badge]

What an error invalid packet: Client Ready? And why can't I join the server with my friend?

[sturdy bear]

same

[trim ingot]

same

Write as you decide

[verbal plover]

why i got invalid packet: Client ready

[feral crow]

why i got invalid packet: Client ready

[verbal plover]

maybe server not updatd?

[feral crow]

hardly, there was no update.

[verbal plover]

;/

[feral crow]

There may be technical work

[verbal plover]

hopefully i dont get raidet

[feral crow]

Let's hope so

[verbal plover]

witch server u got the problem ?

[sturdy bear]

duo #2

[feral crow]

solo/duo x2

[verbal plover]

same :/

[feral crow]

This has been happening for over an hour now

[shy burrow]

I'm also having trouble logging in to the server solo/quad 2x

[wide kindle]

Im also having trouble logging in to the server solo quad 2x

Is there any admin who can help me?

[timid hearth]

I think you should just wait a little bit.

[wide kindle]

okey

If the problem is not related to me, when will it be solved?

[hollow kite]

It is for me too different server

[oblique robin]

Main 2x Monthly is also down

[trim ingot]

@all help with solo/duo 2x

[hollow kite]

fr they need to fix this quick bro

[wise lintel]

I got invalid packet: Client ready also; on solo/duo/trio 5

[wide kindle]

I got invalid packet: Client ready on solo duo trio quad

[sturdy bear]

<@&513265319096221697>

[clever crater]

vanila, solo #2, invalid packet

[solid marsh]

Hello everyone, we are currently facing some issues with the server, we are investigating this and ask you to please be patient. Sorry for the inconvenience.

[vestal hollow]

and if i got a 14 day ban on the official ones, will i get a ban here?

[verbal plover]

ofc

[past vale]

so are u gonna start banning the cheaters in bestrust trio na?

[solid marsh]

if you face cheaters do not call them on public chat instead get a clip of him and open a ticket at #❓┃submit-a-ticket and he will be ban asap

[unreal quarry]

I got Invalid Packet: Client Ready in Bestrust Solo/Duo/Trio/Quad 2x

[solid marsh]

yes, we are currently fixing this issue please be patient

[past vale]

u dont even ban them, its always the same answer that the guy isnt online and never gets banned, only gets banned by reporting them in game and never get the notification from ur mods that they banned them

[hollow kite]

I reported someone lastnight they got banned within 20 minutes mate

If ur that annoyed that they dont ban them quick enough for you, no ones forcing u to play these servers

[shy elbow]

They have to be online for us to be able to ban them and only admins can ban them so it takes some time

[vestal hollow]

how long will it take to fix the servers

[wide kindle]

+1

[shy elbow]

We have no idea keep on the lookout for #📢┃announcements

[orchid storm]

however, the problems only occurred on vanilla servers

[wise lintel]

Anyone has an ETA on when the issue will be fixed?

[orchid storm]

look at the message above lol

[trim ingot]

Напишите как починят

[wide kindle]

<@&513265319096221697>

[fickle turtle]

I enter the game and it kicks me out immediately.

[south ruin]

You had a vac ban recently?

[fickle turtle]

for what

[south ruin]

It was a question sorry

I just wanted to ask if u had

[native jay]

Hey what does it say when it kicks you ?

[fickle turtle]

What the attachment of the limit, I was not the leader, it was handed over to me.

[dusk lion]

Так, можешь объяснить понятно по русски, видимо английский - не первый твой язык. В чем проблема?

Или по украински можешь, просто мы не совсем понимаем что ты имеешь ввиду.

[trim ingot]

invalid packet: Client ready also; on solo/duo 2x

Как решить

[dusk lion]

If you're experiencing any technical problems - I suggest you #❓┃submit-a-ticket .

Если у тебя какие то технические проблемы - советую #❓┃submit-a-ticket .

[solid marsh]

its should now be fix

[native jay]

I can load into it without problem

[solid marsh]

happy to hear that !

[teal prism]

hello my account banned for suspicions accout

[dusk lion]

Hello, if you want to send an appeal - #❓┃submit-a-ticket, choosing "Ban or mute appeal"

Привет, если ты хочешь отправить аппеляцию - #❓┃submit-a-ticket , и выбери "Ban or mute appeal"

[teal prism]

а что мне щас делать?

i get banned for suspicious account

[lavish zealot]

Can someone explain how tf did someone in a wipe broke a Sheet metal door with a crossbow in 30 sec ?

(The frame was rock)

Is there a cheat that allow to shoot faster with a crossbow ? because damn he was shooting FAST

[wraith tendon]

Hi that really sounds weird, do you have any proof of that? Please open a ticket here #❓┃submit-a-ticket so we can help you

[lavish zealot]

Nop no record saddly my friend was with me he saw that too but now record saddly is it still usefull to do a ticket if i don't have a record ?

[glacial inlet]

not possible, even with cheats

the frame must've been twig

[lavish zealot]

Nop it was rock for sure i upgraded it myself i even got anoyed by the fact that i had to remove to door to do it i'm 100% possitiv that was rock

[terse hearth]

farkas

can u pls help me? i have a open tickey for almost 10 hours or more and no one responde

[tight ridge]

Hey, which one ? For what reason ? Store ?

[warm current]

how do i see the number of the ticket

im speaking for picanha @terse hearth

[shy elbow]

we just fo them in order

and for what is the ticket

[warm current]

i got banned for cheating association and my friend picanha got banned for cheating. We dont know why we got banned at all as none of us use cheats, i guess its because we were wining every fight we got. we already tried opening tickets but as start to make a point they etheir mute us or close the ticket. They said he got banned because he cheated on a alt accounts 2 weeks ago and thats the reason why we got banned

[shy elbow]

if he has multipel accounts and one is banned on our servers we ban them for ban eveding

[warm current]

ya i get that, but he already sended prof that he got scammed, and we dont even know if that account is banned or not so we just feel like yall making excuse to ban us

[shy elbow]

make a ticket under ban appeal and they will get to you

[warm current]

he sended screenshots of his account getting scammed

[warm current]

they dont get us thats the problem

[shy elbow]

admins decesion is final

[tight ridge]

It can be frustrating I get it Henry I've been there back in time on DayZ when they were hack hunting aswell. If you get caught just once even for a dupe abuse or what you're flagged forever. If you ban evade it is worst. Time is your friend on this... you can still try to appeal later on and have some good reliable friends that are playing on Bestrust and can vouch for you.

At the same time, you can see the brigher thing in that situation which is us, actually doing something against suspicious accounts and cheaters (usually the same trying to comeback over and over again).

[tiny parcel]

What should I do if I am banned for having a suspicious account?

[shy elbow]

Make a ticket

[tiny parcel]

He did it yesterday, but no one responded to him.

[tight ridge]

We are looking into it, yesterday was sunday don't forget our admins are paid staff with days off.

Which admin took care of your case?

[tiny parcel]

How long will it take to review the application and what is required to unblock a suspicious account?

[tight ridge]

Obviously we do not share our process's and also it varies from case to case.. account to account. Mainly they will look at your battlemetrics data's and proofs if the ban is based on reports.. or you might have been spectated for a while (they don't ban on 10-20 mins spectate, they do it cleanly).

Did you appeal ?

[tiny parcel]

So, if I had a hidden account and was banned for having a suspicious account, do I just need to wait until one of the administrators decides that it's not so suspicious after all, or do I have to go through some kind of verification process?

[tight ridge]

You have to wait for the admin to check the things you gave to defend your case pretty much. Suspicious accounts usually gets the process approved if you are not trying to ban evade or anything else.

Teamming with a cheater is like cheating yourself here on Bestrust (and honestly should be on every game)... so yeah you took the bullet for a mistake that is maybe not yours indeed I get it.

If you think your teammate is cheating, report him and we will check THEN you will have enough to back yourself in case something happen.

[tiny parcel]

What kind of proof is needed? Just an open account or something else?

[tight ridge]

If you are not sure, wait for the admin to ask you what he needs.

[cold vessel]

If you just have been banned for suspicious account, you most likely has to wait a little bit and if in time you don't get game banned, u will usually be unbaned. But for some reason your account was flagged that might be a cheater playing on it.

[tiny parcel]

And if I want to go play right now, is there no way to unban me?

[cold vessel]

if you have been false banned, you will be unbanned ASAP, if you ban is warranted you will have to wait

[tight ridge]

For real if you are that commited on getting all of you unbanned, you should make a PDF that proves that you guys deserve it and defend each thing that you are beeing accused of. Then send that on discord through the appeal system (ticket).

[tiny parcel]

The lockout was still in place on Saturday, but neither of those things has happened yet.

[tight ridge]

But yes if you already talked for hours with admins... I don't have the logs of it but maybe still too fresh to start something yet. Also if one of you talked the wrong way, you might also have been banned for your behavior (its like when you get stopped by a cop you know.. dont be an ass.. not saying you were).

[tiny parcel]

I'm not very good at English, so I use a translator. If something is unclear, please excuse me.

[tight ridge]

Case still open then ?

And yeah pretty much, its like spending an hour getting ready for a job interview. You don't know if you'll get it but its worth the try.

[cold vessel]

What's your steam ID?

[tight ridge]

Your account is very weird looking Henry, at first look.

Bro comeon ahahaha, 1yr account when your discord is from 2019

You gonna tell me you never had a steam account ? Anyway I'll let admins handle that.

[cold vessel]

I would not waste my breath here, I am also surprised the banning moderator didn't perm you, you only get a temporary association

[tight ridge]

This is like saying I was driving too fast MrOfficer but I swear it was always under the speedlimit.. You litteraly cannot buy a steam account with farmed hours and Rust on it, you get instaflagged and yes Im also surprised you did not got perm for this aswell.

Why buying an account then ?

@cold vessel How do you want to handle this ?

[cold vessel]

not really, we don't deal with ban appeals strictly only in the appeal tickets

[tiny parcel]

Is that a problem? What if I had an account before and sold it?

[solid marsh]

please lets try be respectfull

[frigid ingot]

Can someone help me? It detects my account as suspicous

[tight ridge]

Steam is pretty specific on this, each account is for ONE human life. Even if you die, they keep your account, not your family or your kids (fact check me).

So it makes trading/selling/buying steam accounts illegal.

[tiny parcel]

Steam retains the rights to this account, but I can sell it to anyone.

[cold vessel]

https://discord.com/channels/277748656420028426/1118287481322872842

[tight ridge]

No man, look their TOS you cannot trade/sell/buy steam accounts this is basic steam rule.

[frigid ingot]

already did, can you check on it?

[cold vessel]

It's not you ban appeal, we cannot assist your appeal here

[cold vessel]

There is a ban appeal team who does it, I cannot, sorry

[tiny parcel]

It's okay if I didn't sell the account but broke my PC and don't remember any data from it and registered a new account.

[tight ridge]

Please Henry, stop writing about your case here. Keep it on the ticket.

[cold vessel]

as long as you are not buying the account

[tight ridge]

What about you just create a legit steam account and buy the game on steam store ?

[zinc spire]

@cold vessel
Can you please rate my ticket?

#1166

[cold vessel]

Nope, you will have to wait for someone to check it, I don't do ban appeals.

[terse hearth]

thats what i did but the admin wivh was loking at my ticket said that i was cheting even after provbing everyting they asked me to prove

[zinc spire]

ok, but can you tell me how long it takes for this to happen? It's been open for a few days without answers.

[tight ridge]

Cheating and suspicious account is totally different, we are talking about 2 different things here between you and Hodoges's case.

[cold vessel]

if your case is simple you might get it resolved withint 30 minutes, if multiple admins has to look into, it might take days, it's case by case

[zinc spire]

yes,
thanks for the information wait for a solution

[tight ridge]

No answer doesn't mean nobody is working/looking into it. As FlQyD said, might take days to get an answer.

[terse hearth]

but the thing is that i proved everything the guys asked and now he dosent finish the ticket abnd respond me back or anything i proved that, that wasnt my acount and i wasnt cheating

[tiny parcel]

How can I determine whether my case is complex or simple?

[zinc spire]

ok

[solid marsh]

well

[tight ridge]

Maybe it wasn't enough. You can try to make an appeal and prepare your case a bit better.. ? That's what I would do

[tight ridge]

In your head first, if you have nothing to worry about you good.

Ah.

@cold vessel You can perm him ingame also and close his ticket for @warm current

I'll let you the honor of banning you.

[solid marsh]

:)

[terse hearth]

and how am i going to get me unban if the admins do not do theyr work and dont reponde back? its kind of hard and i give him everything that he asked thyrs nathin more

[tight ridge]

Grow up.

[tight ridge]

They will respond, don't forget it was sunday yesterday. Be patient.

Bye Henry.

[terse hearth]

yes but the fing is that i wanna play and now i cant

well well well it seems henrry got ban

[tiny parcel]

So I won't have any influence on the unban?

[tight ridge]

Of course you will have one, everything you gave and said will be looked at

[terse hearth]

draneus can u atlest send a message to the admin who open my ticket and tell him to responde? cause i wanna play men this is unfair

[solid marsh]

im sorry you're experiencing that. Our admin team handles tickets in the order the tickets are received. Please try to be patient, a staff member will assist you as soon as possible

[tight ridge]

Yeah... everyone wants his ticket resolved quick. I get it but they are looking into it. No answer doesn't mean they are not working and checking.

[civic grove]

Why am I muted for 2 hours for chat disrespect. All I said was "speak english you smelly fucks" and then "ENGLISH" lmfao

dumbass server

[dusk lion]

You said it after a staff member talked another language

[civic grove]

Ok, and?

[dusk lion]

What do you mean "and"?

[tight ridge]

Have you seen what you said Dan?

Server doesn't even allow me to paste your chatlog because its that insulting.

You're lucky he did not esclated that for further sanctions.

[civic grove]

lmfao that is not insulting, I said speak english smelly f u v k

but w/e I'll take the mute, see if I play your servers again, sad abuse of administrative powers.

[dusk lion]

You really think this is normal language towards a staff member?

[civic grove]

First of all, who said I was speaking directly to the staff member? I was speaking to everyone not speaking english.

[tight ridge]

First you joigned saying a beautiful sentence. Then you were directly agressive 40 mins into wipe. Why?

[dusk lion]

You said it right after a staff member wrote something in another language...

[civic grove]

Like I said, I'll take the mute and I'll play for today, but I'm not gonna play a server that mutes for saying "smelly fuvk"

[tight ridge]

I don't see any mod abuse on this mute, let's be real here you were a bit toxic and deserved that one.

[modest star]

admin my neibor has 4 people in team at trio server

<@&513265319096221697>

[tight ridge]

Please make a report and don't say anything in chat, keep playing as you would normally would. Deal with it a bit, I know its frustrating but they will get what they deserved if you go through the right process.

[mint warren]

Kicked: Breaking the group limit | [ID:]eCnVVvDSe | Timeleft:13d i m banned all solo duo but i m solo wtf

[sharp raptor]

#❓┃submit-a-ticket Happy to help

[bright snow]

why do i keep getting pinged if i said that i dont want any

this is pissing me off

getting a ping every 2 seconds when i selected no notifications

[dusk lion]

Go to notification settings of the server and turn off all.

[bright snow]

thanks but i dont want the numbers to come up either

[native jay]

right check on the server and mute it

[bright snow]

but the numbers will still come up

[native jay]

it shouldn't

[midnight kiln]

Hello a qucik question ? We got a friend banned on trio server but he isnt cheating we got all proofs we opend a ticket, when will they response ? We want to continue with the wipe 😄

[bright snow]

can u ping me plz to try

[native jay]

@bright snow

[bright snow]

it does

no sound but still (1)

[native jay]

you will have to wait patiently until a admin respond they handle tickets in the order they where created

[midnight kiln]

Okey thnx for you response 🙂 ❤️

[native jay]

ofc hope everything goes well

[native jay]

dms

[terse hearth]

there is no way there is no admins to resolve my ticket men

just so anoyng to wait this long

[native jay]

Admins respond they handle tickets in the order they where created so pleases give them some time sir

[terse hearth]

yes but whats anoyng me its the fact a admin responded me and didnt finish like he dosent responde no more

[sharp raptor]

what was ur ticket for

[silk viper]

CONVEYOR PIPE limit ?

[sharp raptor]

None

[silk viper]

Why do some people disappear from trio x2 #4?

[terse hearth]

i got banned for cheating when i wasent cheating the guy (admin) didnt even tell me the reson

[cold scarab]

write a ticket

[sharp raptor]

Feel free to make a ban ticket

[terse hearth]

i did

its still open and an admin started to solve it but didnt finish it yet and now he dosent responde

ive benn waiting for almoste a day men

[sharp raptor]

Be patient only certain Admins deal with bans appeals, They will help you as soon as they can

[terse hearth]

yes but the thing is that i wanna play rust and now i cant

[warm vale]

Okay

[terse hearth]

u say okay but u guys dont do nothin

[storm jewel]

Wait then

[terse hearth]

for how much more time?

[south ruin]

depends

[terse hearth]

in what?

[native jay]

Just depends people probably sleeping or going to work or spending time with family

[elder jolt]

does anyone know how i can get rust to see im in the discord

[native jay]

Wym

[elder jolt]

i cant get any kits

[native jay]

/link in game

[elder jolt]

in rust chat?

[native jay]

Yes

[runic raptor]

Hey guys I traded with my friend three items and died the moment i accept now the items are gone is there a way to get them back? like theyre not on my dead body theyre just gone

[shy elbow]

Maybe someone else looted your body

[native jay]

No there is unfortunately no way for you to get your items back since it was fair game

The person who killed you took the items most likely if they are not on your body

[azure rose]

please fix ping on trio 2x #3

[runic raptor]

Noo I mean I was in my base and died because of the temperature and it just disappeared

But it’s okay i know it will be hard to prove it but thanks

[native jay]

Uhhh 😐 that is one hell of a story change

[native jay]

Yeah sorry about the inconvenience

[languid wind]

Any adm can help me with my ticket ?

[dusk lion]

What is the problem?

[languid wind]

Its a open ticket, its been 3 days already

[dusk lion]

What is the topic of the ticket?

[valid sapphire]

on which servers is there protection for night raid?

[glad relic]

Any ETA on an admin responding to my ban appeal for teammate?

[brazen rivet]

if you've submitted a ticket, an Admin will get to it as soon as they can. Please be mindful that we have an abundance of tickets to handle and being that they're handled in the order in which they're received; it can take a little bit longer than you might like at time

[dusk lion]

Only on Main 2x.

[terse hearth]

Bro it’s ben two days since my ticket was open and the admin responded to me and then just stoped responding back so he started but now he desent finish it and i wanna play but i can’t because I’m baned for using cctv cameras on smoil rig with my teamate

[fierce tundra]

Be patient, your not the only ticket

[bright snow]

do you know anything about seismic sensors

[fierce tundra]

Not really, you should check out a video about them

[bright snow]

oh bruh i know why it didnt work

[terse hearth]

yes but if they started it wy didnt they finish it

[fierce tundra]

I don't know, could be they are busy, went away from their pc etc

[terse hearth]

they must be on vacation then

[bright snow]

why dont u make the servers weekly and wipe each one like 1 a day. Why do u guys have like many duo 2x server wiping on the same day

[dusk lion]

If you have any suggestions for our servers - please send them into #1135493215374553138 , our owners often check those and make changes!

[terse hearth]

where are all the admins at?

[shy elbow]

Prb sleeping

[tight ridge]

It is ban related issue so it takes longer than usual, doesn't mean nobody is looking at your case don't worry. Also, please provide any proof (in the ticket) that can help you. Records of the specific moment is best.

[terse hearth]

but u dont understand that no one anser me for two days no

ive send everything they asked me to prov and stuff

i got perm ban for not doing anything and my temate henry got baned for a month

if u guys didnt want me to being anoying now u shoudnt ban peaple for no reason

[tight ridge]

Oh right you are the friend of Henry, well I would not give it a lot of hope then. You were teaming with a cheater that was teaming with Henry... and you.

And you will learn it later but in those situations the first thing to show is patience.

[terse hearth]

bro im the one that was soposed to be cheating

thats wy im trying to solve it out cause im not cheating

i can show everything u guys need but i need u guys to anser us

u guys dont even help us like u ban for no reason i woud like ti see or hear what the guy that banned me has to say about my gameplay and stuf

and henry is mad because we got ban from the best moded server for no reason

[dusk lion]

Just wait for an answer in your ticket, you can disscuss it with the admins.

[terse hearth]

but if i dont speak here in the ticked ill be waiting so much time men

[empty thunder]

where to report 3 guys on bestrust solo duo 2x teaming on oilrig

[deft ermine]

Hello, please make a player report ticket #❓┃submit-a-ticket

[empty thunder]

im watching on cameras i don't know the names of the players

[deft ermine]

I still recommend to make a ticket, try to get some evidence if you can

[tight ridge]

Yes make a ticket, you might be surprise how quick an admin will look into it.

[terse hearth]

realy?? ive ben waiting for two days now

thats crazy men

[empty thunder]

they left right now

[terse hearth]

@tight ridge

[empty thunder]

i went there to get killed

to grab a name at least

[terse hearth]

why did u guys responde my friends tickey wich he has just opened and mine dont wich its ben open for 2 days now?

[brazen rivet]

some tickets can be responded to by all staff, which are tickets in the other category, but all others require an admin, which means it can take longer.

[floral magnet]

why i am ban bro i did not do anyting

[brazen rivet]

please submit a ticket in #❓┃submit-a-ticket for a ban appeal

[terse hearth]

so ur sayng that if the admin wich is responceble for my ticket and hes traveling i need to wait????

[brazen rivet]

nope I'm saying there is a queue of tickets

[terse hearth]

yes

but one time u start one u finish it right

[brazen rivet]

and with only a handful of admins on right now, it may take some time to get to your one

[terse hearth]

he didnt finish mine

[brazen rivet]

check dms

[next fog]

There is very high ping on new max5 server

[dusk lion]

If you're experiencing any technical problems - I suggest you #❓┃submit-a-ticket .

[jaunty wren]

Is it allowed to make a base in a cave?

[dusk lion]

Why would it not be?

[jaunty wren]

Because this is too loud

[dusk lion]

You can build a base in a cave as long as it's radiable and doesn't violate our bug terrain usage rules.

#📜┃rules you can find all rules here.

[stuck coral]

Hello, I was banned on Saturday evening for having a “suspicious account.” I submitted a ticket on Sunday, but have not received a response. If necessary, I can undergo verification.
(all time - Moscow, i use translator)

[dusk lion]

Hey, just wait for an admin to take your ticket, it might take a few days. The tickets are being sorted out in order.

Привет, просто подожди пока админ возьмет твой тикет, может занять несколько дней. Мы берем тикеты по очереди.

[stuck coral]

🙂

[halcyon nexus]

One message removed from a suspended account.

[fierce tundra]

No?

[vagrant hare]

Ask what the problem is : kicked out: vpn requires approval|appeal for discord

[fierce tundra]

#❓┃submit-a-ticket Vpn whitelist

[vagrant hare]

I have already issued a ticket and sent the steam id.

The problem remains

[sharp raptor]

Was your ticket finished?

[vagrant hare]

Yes

[sharp raptor]

I’ll send you a dm

[manic shoal]

hello, I bought the VIP pack and it is not activated, I still have a queue to enter the server

[solid marsh]

Hello, open a ticket under "VIP" section and an admin will awnser it asap

[scarlet shadow]

SERVER JUST WENT DOWN WHY?

[trail dragon]

serv down ????

[glacial inlet]

some of our servers are down, the host is working on it

[winged jolt]

Wipe all servers

[jaunty prism]

Why?

[winged jolt]

Serverd down

[strange lintel]

why quad x2 #3 offline?

[grizzled garden]

xd

classic

[dusk lion]

You can put your suggestions into #1135493215374553138

[junior cargo]

Why cant i join to this server?
Bestrust Solo ONLY #2 - 2:45 PM (4 minutes ago) - Full wipe
client.connect solo-2.bestrustservers.com

[jaunty prism]

Let me try to join it.

[junior cargo]

it hasnt even gone on "Wipe feed " Section for whatever reason

[strange lintel]

i cant join

[junior cargo]

ok now

[celest forge]

Servers down

[jaunty prism]

You have to open f1 console and type "client.connect solo-2.bestrustservers.com"

[jaunty prism]

With wich server do you have issues?

[junior cargo]

I know, it just got online it said " Wiped 5 mins ago " but wasnt online

[celest forge]

Duo 1x #5, i cant join

[jaunty prism]

some of our servers are down, the host is working on it

I can't join the servers too.

You aren't the only one.

[celest forge]

Alright

I can join now

[solid marsh]

some servers should be up

[wise night]

is Solo ONLY #2 wiping or no? 🙂

[jaunty prism]

Are all servers down?

[grizzled garden]

Bestrust Solo ONLY 2x #2 - 16:45 (- Full wipe will be in time anyway?

[glacial inlet]

yes

[grizzled garden]

ty

[cold osprey]

Duo 2 x is down ?

#4

[glacial inlet]

up now

[civic knoll]

dude solo#2 got down while i was building, ppl were 10 mins earlier on the server but i joined the second it wiped, your servers suck

[sharp raptor]

People do own queue skips

[vocal frigate]

why do i not have permission for nitro kit
even tho i am booster
i typed /link in chat

[blazing lantern]

How do I get the items for joining the discord?

[south ruin]

u linked ur dc with rust?

[tight ridge]

Try linking here : https://bestrustservers.com/ using steam login and not discord. Then relog ingame and try again using /link.

[cold osprey]

Duo 2 x is down AGAIN "?\

[tulip bough]

yes

[cold osprey]

the #4

[grizzled garden]

xd

[tulip bough]

#3 quad

[grizzled garden]

again

kinda crazy

[subtle jacinth]

QUAD IS DOWN

[grizzled garden]

like all

[narrow shell]

Quad 2x #2 down ?

[tulip bough]

yes so is #3

[subtle jacinth]

all best rust servers down?

[median elbow]

solo down, 2nd time a day: (

[junior cargo]

Hey

[narrow shell]

Anyone made tickets ?

[junior cargo]

Solo server crashed again...

[balmy vortex]

#📢┃announcements message

[subtle jacinth]

rip servers

[narrow shell]

Good thing i wasent in a mini lol

[junior cargo]

Ofc its gonna crash again, first one was when i was taking rig, now when i get a decent start with all cards lmao

[balmy vortex]

Servers are starting ⚠️

[junior cargo]

no they are not

[waxen grail]

ANY ADMINJ ONß

[grizzled garden]

wood plate servers

[narrow shell]

they are up

[waxen grail]

I just got banned for cheating while the server was lagginbg for 5minutes. I didnt do shyt how can i be debanned?

[grizzled garden]

for sure

[fervent mantle]

Hello, please me a ticket under the 'Ban Appeal' section in our https://discord.com/channels/277748656420028426/1118287481322872842 chanel.

[sterile stratus]

hello

could someone help, my account in game got unlinked and I cannot claim kits now

[native jay]

do /link in game

again have you tried that ?

[sterile stratus]

I did and it said unkown command

[native jay]

/auth ?

[sterile stratus]

still

[sterile stratus]

didnt work

[native jay]

try linking here

[sterile stratus]

/link

[native jay]

https://bestrustservers.com/

using steam login then relog and try /link again

[sterile stratus]

oke

I did it and I still cannot claim the kits

[native jay]

did you relog

close the game and open it back up ?

[sterile stratus]

and it says that unkown command

I did relog

I am going to try to close the whole game

[native jay]

yeah please do and keep me updated

[sterile stratus]

alr

[broken perch]

Hello, I was mistakenly banned.

Kicked: Cheating | [ID:]CGeSnzqOn | Timeleft:Perm

[sterile stratus]

what still isnt working

[south ruin]

Hello, please open a ticket under the 'Ban Appeal' section in our ⁠submit-a-ticket chanel.

[sterile stratus]

I mean it was working fine yesterday idk what happened now

[native jay]

1 moment

[south ruin]

maybe because of all the restarts and server crashes. I think they are having issues with the server host

[sterile stratus]

could be yea

[green flicker]

I was banned for nothing

[sterile stratus]

ty its working now

[brisk magnet]

Hello, I would suggest you open a ticket here https://discord.com/channels/277748656420028426/1118287481322872842

[broken perch]

How long do I have to wait to unban?

[brisk magnet]

Have you open a ticket? If so just be patient and an admin will review your ticket

[ashen zealot]

is it normal that 2x 3# was a full wipe?

[broken perch]

How long should I wait for a response?

[fervent mantle]

Hello, unban requests vary in response time depending on the number of tickets in queue. The wait time can be up to a few days or longer in some instances.

[bright snow]

is the only way to get p2w kits to buy them

[dusk lion]

You can also get kits depending on your playtime. More info here: #🏆┃playtime-rewards┃🏆

[bright snow]

yes but the p2w ones

[fervent mantle]

Normally, yes. We do hold events though where prizes in the form of kits are given out.

Keep an eye on the https://discord.com/channels/277748656420028426/1309493884157689886 channel for info when one drops.

[bright snow]

pointless tbh

Clankers will win

[vapid willow]

how can I buy kits for duo-trio servers can someone help me pls

[fervent mantle]

Hello, please visit our website at bestrustservers.com/store for purchaseable kits.

[vapid willow]

modded servers or vanilla servers which one did I buy

[fervent mantle]

Are you playing on the modded 2x servers or the vanilla servers?

[vapid willow]

playin 2x servers

[bright snow]

then modded

[vapid willow]

Are the kits valid on all 2x servers

[bright snow]

what is one modded server v lifetime modded server? u really just buy a kit for 4 days?

[fervent mantle]

The 'All Modded Servers' kits are for all servers.

[bright snow]

if u buy the ones which are on all servers ye

[fervent mantle]

The non-lifetime kits are valid for 30 days

[bright snow]

oh right

[vapid willow]

Do I need to log in and out of the game after purchasing it?

Does it activate immediately?

[fervent mantle]

It activates quickly, you shouldn't need to log out but if its not populating for you, please close and restart the game.

[tiny parcel]

Hi, how can I find out if a person is on the server or if they have already been banned?

In terms of can I find out if someone is banned on your server?

[fervent mantle]

Generally, we don't give out information about players being banned outside of the tickets used to report them.

[tiny parcel]

Okay, thank you.

[feral crow]

solo/duo x2 player .22 cheating

[stoic lava]

make a ticket please

[stoic lava]

#❓┃submit-a-ticket under "player report" also dont call them out in game or they stop cheating and we cant ban them that easy xd

[vapid willow]

thanks for support guys

[rapid nimbus]

how do i link my steam account to discord so i can type in game

[gentle flame]

https://link.bestrustservers.com/

[rapid nimbus]

okay it says that i am linked but i still cant tipe in czat, what should i do ?

[gentle flame]

most common problem is you've linked the different steam account. Be sure that's correct and if so submit a ticket and an admin can look into it further.

[rapid nimbus]

okat thx

[errant ravine]

i need help

[south ruin]

How can I help you?

[buoyant badger]

ADMINS pls restart ur solo duo server its laggingm like crazy

[dusk lion]

If you're having any technical problems - I suggest you #❓┃submit-a-ticket .

[dusk lion]

@buoyant badger

[spark pilot]

how to get free loot after verification?

[dusk lion]

/kit and go to the very end to see the discord kits.

[knotty ridge]

Добрый день 1 у нас такая ситуаций я играл соло на трио сервере подружился с двумя игроками но мы жили в разных домах ! я ставил в своем доме турели два игрока были автоматически прописаны ! спустя время зашел мой друг и прописался в турелях а очистить их я забыл от двух других игроков ! и из за того что там по нечайности были автоматизировано 4 человека нас кикнуло монжо решить пробелему

[dusk lion]

Привет! Напиши аппеляцию по тикету тут: #❓┃submit-a-ticket

[fluid sinew]

Hello, everyone, I've been having a problem with Rust for the past two or three days. It freezes about every 5 seconds. Yesterday, I uninstalled and reinstalled Rust, Windows, and the entire PC, and it worked again for the evening. Today, I restarted it, and the problem started again. Do you have any ideas for a solution? Please help!

[native jay]

Does it freezes when you open rust by chance

[fluid sinew]

No only in game, i loose like 10-15 fps for a sec and its come again

[native jay]

What are your specs

maybe your settings are to high

Or do you have like other apps running in the background by chance

That takes a toll on your cpu

[native jay]

Check for “garbage collector buffer” size in Rust options. If it's too low, that could be a reason to have freezes every 5s

[fluid sinew]

ive dm u

[dusk lion]

Dear players, the linking system will go down for some time, please be patient.

[stray briar]

how do i get my rewards for linking or is that what is down

[outer belfry]

have you linked you account if not you can try /link

[mystic summit]

duo #5 down?

[sharp raptor]

Nope it’s up

[tiny parcel]

Hello, my teammate was banned for a suspicious account on Saturday. He created a ticket on Sunday morning, but he still hasn't received any response and they just tell him to wait. The question is, how much longer should he wait, or can he already start looking for a new server and not get banned here?

[solid marsh]

Hi hodoges, if your teammate submitted a ticket, an Admin will get to it as soon as they can. Please be mindful that we have an abundance of tickets to handle and being that they're handled in the order in which they're received; it can take a little bit longer than you might like at time. Thank you for your patient

[tiny parcel]

Is there anything more specific than just “soon”? Let's say before the wipe, or can we go look for another server?

[median elbow]

solo serv down?

[brazen folio]

Solo duo 2 server died

[median elbow]

dies every day couple times 🙁

[brazen folio]

ouch

[shut stratus]

quad dead?

[plain hill]

Hello! I need help.

I'm getting a timeout from the Bestrust server and it's making our game worse, including my friend's.

[lean portal]

Is this only for the Bestrust servers or is this the case for other servers too? It may be worth asking if this is still an issue now or if it solved itself 😄

(Also, is this for a specific Bestrust server or any of them?)

[lean portal]

If it was, it doesn't seem to be anymore

[vernal shell]

add more slots to solo/duo 0x 2

[midnight kiln]

I respect the admins banning system but we sending evidence with video and they want still more, imagine that u have evidence and still not unbanned, im just trying to be calm out of my respect but this is next level, dont know how the admins monitoring or how they seeing it

[tight ridge]

I know it can be frustrating but we have a very good process for those cases and it can sadly take a bit of time. If you have nothing to worry about, you'll get the clearance and be able to play. Patience is key.

[midnight kiln]

Yes we where patient, but giving a answer and disapearing is not nice tbh, we sended the video you can hear the reaction you can see how bad we are etc and still got banned because of maybe 1 suspicious move(in the defend of the admin) having a good wipe and getting it wasted like this kinda pisses me off ngl

[grizzled garden]

how to get nitro boost from discord?

[granite cradle]

BestRust SOLO/DUO 2x - monthly | just fullwiped 07.08 08/07 lag too much ^^'

i use 3 mag to kil one guys

heli and horse impossible to drive

please do anything

[south ruin]

Hey im sorry to hear, they are doing their best, I hope it will get better soon. Keep me updated :)!

[south ruin]

Try linking ur Discord with Rust with /link

[granite cradle]

t

thanks for thye restart @raven cypress

[blazing bough]

I have a problem when i want connect to the server : it say : Disconnect with error : Exception (cs:128748): FormaException : input string wa...

i dont have the same thing when i joing another server

only this one : client.connect trio-2x-4.bestrustservers.com

[blazing bough]

someone can help me

[solemn cloak]

hey guys need help after i wanna join a server it show couldnt download level

[maiden raven]

What do you mean by level? I would like to help you.

[surreal ice]

can you help with @blazing bough question just above this one please ?

[trim musk]

I have searched the internet for you and couldn’t find much only way that might fix it is verify the integrity of your game files if that doesnt work i might suggest you to make a ticket since its probably a client sided issue

[static wadi]

can anyone check trio and this see this people? 76561198843857153

[fervent mantle]

Hello, please make a ticket under the 'player report' option in our https://discord.com/channels/277748656420028426/1118287481322872842 channel so an admin can assist you as quickly as possible.

[steel frost]

yo, is it cool if we play trio and one friend is offline so the other one wants to join?

[tawny nexus]

Hi kaaess, if TC auth is removed, sleeping bag is removed & codes are changed, then yes. But ONLY in a situation in which your teammate is not returning for the remainder of the wipe. 🙂

[steel frost]

ok, thanks

[vernal shell]

FIX SERVERS

[knotty ridge]

ДУО 2 ДИСКОНЕКТ ?

У ВАС РАБОТАКЕТ ?

[oak gyro]

i cant get rustyloot kit

[pine fractal]

why is the appeal taking 12 hours to be reviewed

[tired wasp]

how get free award?

[bright snow]

Please fix the pings I have clicked that I don’t want notifications but get one 5x a day for each wipe

[tawny nexus]

Hi NEW, I don't have this same issue - mine work just fine. You can mute the wipe channels, if for some reason it's not working for you 🙂

[tawny nexus]

Hi cry, tickets are handled in the order in which they're received. As our Admins have an abundance of tickets to work through - they'll get to yours as soon as it's next on the list. Some tickets also require review by multiple Admins, so it can take a bit longer. Thank you for your patience in the meantime.

[pine fractal]

Will there be any compensation? My house has rotted away.

[dusk lion]

Even if you do get unbanned - I believe not.

[urban flame]

I've linked my accounts and still getting a message in game that I'm not in discord or verified

[trim musk]

Did you use the correct login? If not try it again at https://bestrustservers.com/ and otherwise try rejoining the server and type /link again

[urban flame]

I'm linked on discord, steam and joined the steam group. Rejoined the server and still getting a message to verify

[stoic lava]

/auth in game ? / link too

[bright snow]

maybe i should leave and join again. will i get my verified rank or will i have to do the stupid verify thing again

k think it should work now

[urban flame]

yes /auth & /link result in same message not on discord or verified. I've unlinked and linked again..still getting notification above my hot bar

[native jay]

#❓┃submit-a-ticket

[steel frost]

yo, i cant reedem rusty loot kit

i did everything and still it says i dont have permission for this kit

[stoic lava]

rustyloot partner ship ended so no kits anymore 🙂

[slate shard]

i do all for rustyloot kit and i dont have that

[gentle flame]

R3nkin just notified that that kit is no longer available. Sorry for the inconvenience

[native jay]

ok yeah so I say just wait if you don't cheat

[floral inlet]

yeah i get that man

but u legfit can see my pc if u want

and the admin should be able to see the logs right

any idea how long its going to take?

i was having fun on my tugg haha

[tawny nexus]

Hi Gucci, it'll likely be tomorrow now, as we have less Senior Admins / Owners available throughout the night (mostly on EU time). We are working on recruiting more Admins to cover "night shifts" so that people in other timezones or that stay up a bit later than others can have more thorough support during these times.

It is the servers' #1 priority to ensure that all players have the best experience possible whilst playing on them. With this in mind, they will get to your ticket as soon as they can. I've contacted a few people on your behalf, so hopefully your ticket will be reviewed in full come morning 🙂

[floral inlet]

I really appreciate that. And i had a good expierence with u guys so far.

Hope someone fixes it soon. But if you say it will be tomorrow then it prolly be haha

[floral inlet]

Idk why but ive waited untill now. Will speak to
U guys later,

[floral inlet]

still waiting

[jaunty prism]

Hello, what issues are you experiencing?

[floral inlet]

i already discussed it in main chat haha, just a bit back

[jaunty prism]

Could you please tell me your issues again? It would help me a lot

[dusk lion]

He is just waiting don't interrupt

He is waiting for admins to check his big ticket

[jaunty prism]

Oh okey

[floral inlet]

thankyou anyways

[jaunty prism]

No problem.

[indigo terrace]

Someone pls help me verify to get the rewards🙏

[solid marsh]

do /link and /auth in game

[indigo terrace]

Ok it says that I have successfully verified my accs but I don’t get the rewards

[solid marsh]

reconnect to the serv

[indigo terrace]

Okok

[solid marsh]

happy to help, long life to Bestrust 🎉

[indigo terrace]

🫶

[sage mason]

Hi support, can may I close somehow the previously opened ticket?

[indigo terrace]

I still don’t have them 🥀

[solid marsh]

Bestrust are the best, are you sure you got the good account link ?

[indigo terrace]

Yes

[solid marsh]

hmmm strange, i invite to open a ticket on the Bestserver that never existed, the Bestrust server ! here the chanel #❓┃support-questions

[floral inlet]

sorry. i dont wanna be the guy complaining but im going to be. im started to get pissed. i have been waiting for quite some hours now(again) and still it isnt sorted out

[solid marsh]

Hey, the Bestrust staff have a lot of ticket and things to do, they will get to yours asap, long life to Bestrust 🎉

[chilly crypt]

i mean its not that hard, hes not cheating the kids that he killed were just bad and got killed multiple times and decide to mass report him 😆

[solid marsh]

im very sorry to hear that and im sure that bestrust servers staff will get things sorted soon !

[floral inlet]

bro get this wannabe mod outta here

i just want it sorted out, i donated quitte a lot of money here. did not cheat am waiting over 10 hours now. while i did not do anything wrong

[solid marsh]

oh, im sorry to hear that, the staff will get to you soon !

[dusk lion]

Is mio ai

[floral inlet]

i was wondering lol

[dusk lion]

Welcome to BestRust servers!
We offer you the BestRust experience.
If you have any questions - please feel free to ask them.
BestRust | Play Now for Free

**By Meta AI

[solid marsh]

No, I am not a generative AI powered by ChatGPT-5 from OpenAI, trademark.

[solid marsh]

happy to hear that Meta AI, Long life to bestrust 🎉

[fierce hare]

you forgot to add "**By Meta AI" at the end

[dusk lion]

**By Meta AI Tech & Co.

[solid marsh]

Oh sorry for That, let me fix it : "happy to hear that "**Meta AI", Long life to bestrust 🎉"

I hope you're happy with this response !

[dusk lion]

Yes, MIOTA AI.

Meta - 🗿
miota -

[solid marsh]

No, im just a Happy player thanks to Bestrust 😃

Long life to Bestrust 🎉

[floral inlet]

ive been waiting for 10 + hours now ggs

[solid marsh]

Sorry for the wait we’ll get back to you as soon as possible !

[tiny parcel]

Hello, can you tell me how long it can take to review a ticket for a suspicious account?

[native jay]

Hello I don't have a exact time on this matter but I promise you they will get to you as soon as possible tickets are reviewed in the order of which they are created

[tiny parcel]

@native jay How many hundreds of appeals do you have open that you still haven't responded to the one that was open on Sunday?

[native jay]

I understand you're frustrated but we can only do so much we also have lives of our on sir we all can't be here 100%^^ of the time but I can assure you someone will be with you asap

Also time zones etc not everyone is on the same timezone as each other

<@&513265319096221697>

[sharp raptor]

Can’t delete this one

[native jay]

every channel

[sharp raptor]

I’ve deleted th rest

[native jay]

thanks

[solid marsh]

ty for the 15k

[tiny parcel]

Well, it's strange if you say that you respond to requests in the order they are received. Why did you respond to my request within 4 hours, but still haven't responded to the request that was created half a day later? You didn't even say, “Your request is under review.” I just think maybe that request got “lost” somewhere and I'd better create a new one.

[native jay]

I can't do anything I am a tmod

I don't have access to anything related to bans etc

[tiny parcel]

Who can I contact about this? Because one of the administrators also told me that he does not deal with appeals bans.

[tiny mantle]

what with duo 2x #2 server

[thorn elbow]

Hello! Je joue sur le serveur Solo/Duo #3 et il écrit que c'est un serveur hébdomadaire. Il a été Whip Mardi et il écrit maintenant que le Whip est dans 22 heures. C'est un force whip?

[solid marsh]

salut, nan, le server wipe le lundi et le vendredi 🤠

[thorn elbow]

du coup c'est bihebdommadaire...relou

[solid marsh]

c'est un map wipe le vendredi si je me souviens bien

[solid marsh]

tu sait c'est quoi la difference entre les deux wipes

[thorn elbow]

Bah hébdomadaire une fois par semaine et bihebdommadaire 2 par semaine non?

Après map wipe etc non je connais pas

[solid marsh]

c'est que en gros la carte et toute les bases dessus sont effacer mais tu garde quand meme tout t'es plans d'armes ect alors qu'un wipe normal te supprime toute ta progression, tu est nouveau au jeu ??

[thorn elbow]

Yes nouveau

du coup fullwipe on perd les BP appris?

[solid marsh]

exactement et map wipe on perd tout sauf les plans 👍, si ta besoin d'aide avec rust tu peut me dm quand tu veut

[thorn elbow]

Merci 🙂 après j'ai 150 heures de jeu mais je considère que c'est rien sur Rust mdrrr

Je comprenais juste pas pourquoi y'avait écrit hébdo et que ça wipé déjà

[solid marsh]

mdrr c'est deja bien, et oui il y a beaucoup de joueurs avec beaucoup d'heures meme trop d'heures x)

[tiny parcel]

If my ticket is not answered within 3 days, does it make sense for me to resubmit the ticket, or is there nothing that can be done? <@&513265319096221697>

[south ruin]

Hey! I don't think so because the tickets are processed in order

[turbid flame]

Pour l'instant la plupart des serveurs moddés sont full wipe 2 fois par semaine au lieu de 1 map wipe et 1 full (même si c'est écrit que le prochain wipe sera un map wipe) vérifie dans #🔔┃wipe-reminder lesquels se font map wipe

[radiant mantle]

Why is it always raining in these servers?

[bleak coral]

Hello i wanted to Ask how long a ban for breaking the group limit lasts?

[cloud vector]

It can be perm

[bleak coral]

it was on a server with 5 players and it was duo only so i thought i can teach my friends how to play there but we did not interupt anyone you think i get perm for this?

[solid marsh]

admin to say

[lunar lintel]

Was it your first time being banned for breaking the group limit?

[bleak coral]

Yes i didnt realy get banned i just get kicked when joining a Bestrust Server

[lunar lintel]

Your ban has 13 days left

[bleak coral]

oh ok thanks

[tiny parcel]

are there any limits to filing an appeal? like won't they tell me that too much time has passed, the unban is no longer valid

[lunar lintel]

You can still play on Main 2x

[bleak coral]

ok thank you for the information

[lunar lintel]

Dont exactly understand your question

[tiny parcel]

if i want to appeal the ban after a month from the ban will i be able to appeal?

[lunar lintel]

If its a gameban it has to be older than 6m

[tiny parcel]

if there is a ban for a suspicious account

[lunar lintel]

You can appeal it whenever you want. If the admin that handled your first appeal (If you already appealed once) said that you can re-appeal after a specific amount of time has passed you´ll have to wait

[tiny parcel]

@lunar lintel and do you deal with appeals or is it only one specific person who does them?

[lunar lintel]

Ban Appeal team

[tiny parcel]

they are somehow shown on the server

[tiny parcel]

By the way, why is it that on the server, if you are suspected of cheating, they don't check you but immediately ban you? And even if a person plays suspiciously but doesn't have the software fully enabled, they should check them before banning them, or something like that.

[solid marsh]

#1135493215374553138 could be a good idea, if want to see it in game, you can create a post

[tiny parcel]

Well, that's just how it was on many EU servers. I think it might be the same here, but I just got unlucky.

[graceful talon]

my timmate was banned. Can we fix that?

https://steamcommunity.com/profiles/76561198991394673/

[solid marsh]

#❓┃submit-a-ticket ban appel

[grizzled matrix]

i cant redeem the rustyloot kit

can someone help

[solid marsh]

the collab is ended

[grizzled matrix]

WILD

[rigid kindle]

lag on 2x solo

[bleak adder]

Is there blueprint wipes?

[gentle flame]

Yes

[bleak adder]

How often?

[fervent mantle]

Hello, please view our https://discord.com/channels/277748656420028426/892059437492207626 channel for relevant wipe rotations.

[bleak adder]

I did look in there and see nothing about blueprints

[tawny nexus]

Hi Frikerf, a "full wipe" is blueprint and map wipe. The "map wipe" is a map wipe only, meaning blueprints carry over until the next full wipe. I hope this helps! If you're looking for a specific server and can't find it, please let me know 🙂

[bleak adder]

Alright thanks

[tawny nexus]

Any time! 🙂

[worldly dagger]

How long does it take to get the RustyLoot kit after following all the steps required?

[gentle flame]

Sorry Lays for late response. But our partnership with rustyloot has ended and the new kit menu is being implemented soon. Sorry for the wait.

But in the meantime you can still earn you playtime kits and purchase more at bestrustservers.com

your*

[unique mason]

every time I try to join any bestrust servers I get kicked for having a suspicious account?

[fervent mantle]

Hello, please make a ticket under the 'ban appeal' option in our https://discord.com/channels/277748656420028426/1118287481322872842 channel.

[unique mason]

Thanks, just done it

[unique mason]

How long should I be expecting to wait for a response?

[pure hollow]

Good luck sir. First of all, I got banned 3-4 months ago because of someone I met on discord, because I played with cheats on the best rust server. We only spent 15-20 minutes together. I didn't know him. Can you help me? I love the bestrust server so much, I want to play.

If you'd like to play with existing friends today at 4:45 PM, I'd appreciate any help. I don't have any cheating or swearing in my past. I was just banned because of someone I played with for 15-20 minutes with incompatibility. I'm asking for your help.

[fervent mantle]

Hello, please make a ticket under the 'ban appeal' option in our ⁠❓┃submit-a-ticket channel.

[fervent mantle]

Ban appeals are a very in depth process and are responded to in the order they are received by the team. In some cases, ban appeals can take up to a few days or longer.

[unique mason]

Alright no worries appreciate the response

[merry totem]

how do i verify myself?

[cold lake]

you have to go to this website and link your accounts: https://link.bestrustservers.com

[thorny jewel]

is the quad2x server gonna wipe in 5 minutes or at 16:45 (wipe schedule says 16:45, ingame server is gonna restart in 5 minutes)

[cold lake]

the server will be wiped at 16:45

[chrome wren]

heloo

[stuck coral]

Is it normal that. They haven't responded at all to my ticket submitted on Sunday? I wanted to play on the server this Thursday, but they keep saying “soon” So, when will your “soon” be?

[chrome wren]

Can you help me?

[cold lake]

what do you need help with?

[outer belfry]

It all depends what category it is in we do our best to respond to tickets asap

[robust plume]

Hello everyone, can you tell me where to enter the BESTRUST code To get a kit from rustyloot.gg

[solid marsh]

collab as ended

[robust plume]

Like you can't get it anymore?

[solid marsh]

yep, the partnership as ended

[grizzled matrix]

how do you use skinbox command?

[solid marsh]

/skinbox no ?

[grizzled matrix]

what

[solid marsh]

in the chat use /skinbox

[grizzled matrix]

It says i dont have permission to use it

[solid marsh]

ig you need to unlock the kit for it or maybe its not on your server

[grizzled matrix]

Wdym kit

[grizzled matrix]

How do i unlock skinbox

[solid marsh]

idk and im not sure but they may have remove the /skinbox command from sum 2x serv

[grizzled matrix]

WILD

[south ruin]

I think Rust in general removed skinbox from every server

[thorny narwhal]

yes they did

[supple hatch]

anyone know how the pop will be on solo/duo/trio 2x 6?

when it wipe

[charred snow]

help

Suspicios account when i enter server, but

i link discord on https://link.bestrustservers.com/complete

and still this problemo

[balmy vortex]

You have been banned, please make a ban appeal ticket in #❓┃submit-a-ticket

[tiny parcel]

Can I close the ticket myself without admins?

[spice rover]

/ help in rust and there wipe cycle says that full wipe is on tuesday and map wipe friday but the blueprints was wiped today in solo 2x 2

[wary wren]

Hi, no you cant. If there is an issue feel free to let the admin know in the ticket

[tiny parcel]

What if no one answers?

[wary wren]

What ticket did you open?

[tiny parcel]

Not me, but my teammate, banned for a suspicious account.

[tiny parcel]

He submitted a ticket on Sunday, but the administrators' response did not include any mention of a ban or whether his ticket was being reviewed.

[wary wren]

whats his name?

[stuck coral]

it's me

[tiny parcel]

@stuck coral

[wary wren]

I see it, it is put on hold waiting for others to look at it

[tiny parcel]

And I guess you can say that while you're watching, just wait, right?

[wary wren]

Well yes, you will have to wait

[tiny parcel]

Can you tell me why this ticket was submitted for general review?

[tiny parcel]

You are unable to assist us in any way?

[wary wren]

i'll see what i can do

[tiny parcel]

If you can help us in any way, we will be very grateful to you like no one else.

[silver elk]

i <3 false bans

can anyone help me understand why i am banned for "ban evading" and has it happened to anyone else under a false circumstance?

[tiny parcel]

I'll tell you in advance that they will tell you to make a ticket about this.

[silver elk]

i did and they denied my appeal for some reason

[tiny parcel]

Well, then I hope someone will help you.

[silver elk]

all i did was join the server on my account which ive never played bestrust before, get tp and my game volume is bugged, i got banned for "ban evading" and they said on the appeal does anyone play rust in your household and i said no and they practically said oh then "appeal denied"

"
Staff Member
Okay, well you have a gameban for rust, and your appeal will have to be denied"

does gameban mean just from that server or rust in general it is confusing

[native jay]

make a support ticket

[split narwhal]

I need an admin please

[native jay]

#❓┃submit-a-ticket

[silver elk]

i did

[native jay]

Explaining to others won't really get you anywhere so I said you should just keep this in your ticket and why are you sending ticket receipts here

[silver elk]

cz i need help understanding why i got banned for no reason and the admins wont reply to my message in the ticket

[native jay]

honestly its pretty simple he told you you was ban you have another account that has a rust gameban on the same ip

It's a closed deal

[silver elk]

its not simple because i have no other account?

no need to be a dickhead over it i am asking in the support tab becasue i need support

[native jay]

sorry we can't help you with ban related problems in the support channel

that's what appeal tickets are for

[silver elk]

right thats okay thank you for replying anyways i just thought i could get help as the ticket i am trying to ask in wont help me, am i free to make another ticket and try show proof of anything?

[native jay]

I mean you are always free to try to appeal it again

[tiny parcel]

Thank you from me and my teammate.

[silver elk]

thank you for your help I will try

[native jay]

If you acutally didn't cheat or have another account thats game banned I would say fight for it

[silver elk]

my only other account is one with family sharing for my little 8 year old brother to play on that has no actual games, you got an idea how i can prove anything?

[native jay]

honestly I am unsure you would have to talk to someone in your ticket about that

[silver elk]

ah okay thank you so much for your help really appreciate it

[loud coral]

can someone help me register my personal vpn?

I can't connect to discord without it since I'm in Turkey

[chilly bolt]

like dude 2 guy teaming since 2 hours

i kill one the other just kill me i report nobody do something like i'm veteran 750 hours guys

like just check the logs u see it it's literally so easy i kill one u see the other kill me 1 second later

[outer belfry]

Have you #❓┃submit-a-ticket ?

[chilly bolt]

yes