support

[spring current]

Did you made a ban appeal?

[gritty dirge]

Idk how too that’s the thing

[raven mist]

Dont even bothere

mister legit

[spring current]

https://rustoria.co/support

[violet ruin]

hi

whats the issue

[spring current]

The issue is I am giving free advise with no moderator role 😄

[violet ruin]

apply for staff then!

[spring current]

If we are talking about 'real' life then FUCK IT how long do you have 😄

[bleak laurel]

is he actively cheating rn?

[naive gorge]

hi all supports can you check my appeal?

[eager needle]

Mondays keeps crashing my game. Multiple ppl with issue

[bleak laurel]

@raven mist

[raven mist]

Hm?

[knotty lantern]

@spring current @raven mist Can someone explain what to do if I get banned for cheats I never used? Do I need to forget about Rastoria servers? If so, can I be checked for cheats? What further steps should I take to unblock access to these servers?

[bleak laurel]

,

[raven mist]

!appeal

[glass olive]

Hey, @knotty lantern

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[raven mist]

^

[bleak laurel]

was he cheating this whole time??

[raven mist]

Wouldnt play with him - but thats only my advise

[toxic shard]

second admin saying it, funny

[bleak laurel]

for what reason though?

he is not cheating and hes cleared from the unban wave.

[spring current]

Omg I got tagged with an admin 😎

[raven mist]

🙃

[toxic shard]

do you need one ? I mean ..

[knotty lantern]

@raven mist @spring current I have already filed an appeal, how long does it take to review it?

[spring current]

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[bleak laurel]

i would like one yes like hello

you want pc checks?

[spring current]

Rustoria does not do PC checks

[toxic shard]

if you don't trust us just go playu somewhere else with him and see how it goes

[raven mist]

We're good, we already have enough

[bleak laurel]

so hes cheating?

got it

[raven mist]

[bleak laurel]

w false ban

[raven mist]

Good luck elsewhere!

[bleak laurel]

we just chads ig like idk bro hes dogshit getting false banned

[raven mist]

😂

[spring current]

Not going to lie by now you could have been in another server and made a 5x5\

[bleak laurel]

balright

wait so shenzyyy you really think hes cheating?

with proof*?

[knotty lantern]

@raven mist @spring current and what information do you need to submit in the appeal? growth screens? skins? number of hours on the account? account information? what exactly do you need in order to see that I am not a cheater? and was this blocking accidental or erroneous?

[raven mist]

What is the ban reason?

[spring current]

Out of curiosity do you use a spoofer after your main got VAC ban (falsy ofc) or you have the same PC?

[knotty lantern]

@raven mist the reason banu writes cheating

[raven mist]

!steamid

[glass olive]

Hey, @knotty lantern

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[shell sapphire]

need help from an admin

[tepid folio]

hi can someone help me ??

[knotty lantern]

@spring current My account has been around for more than 3-5 years, of course I changed PCs during this time. When this ban was applied to me, it was in CS GO, after which it was made into CS 2, to which this ban was also transferred. I don't deny that I have a ban on my account, but how is it related to the game Rast, where you can see my hours, my game, that I didn't use anything extraneous, and I was ready to give access to the files so that you could check if you need it. Why play with cheats on an account with skins and hours?

[violet ruin]

ask for support on website

[violet ruin]

?

[violet ruin]

!appeal

[glass olive]

Hey, @knotty lantern

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[tepid folio]

i got high risk ban and idk why and u didnt respond to it like 2 weeks ago

[violet ruin]

!appeal

[glass olive]

Hey, @tepid folio

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[naive gorge]

i got high risk ban too, yesterday i play and got ban. I dont have bans in any servers in rust. I waiting 5 hours and doesnt feedback pls check my appeal

[dull valley]

same

[violet ruin]

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[tepid folio]

ye i had like 100hrs on this game this is my smurf ac bc i gave my main to my brother and traded skins and then i got eac banned for not cheating cant u help me solve it ??

i had like 1.3k hrs on main

i can send u steam link

[cinder zealot]

No, we do not own the game, we can’t help with EAC, go to Facepunch or Steam

[tepid folio]

where can i directly message them ??

[bleak laurel]

they some bs they false ban hellaaaaa

except the cheaters

[tepid folio]

ye fr

[cinder zealot]

Contact Steam or Facepunch directly, we can’t provide you those links as they’re beyond our services

[tepid folio]

oh okay thanks for help

map wipe i think

but i would love to get unbanned from rustoria servers for high risk acount to play on them

but i understand support to ban people w low hours for playing like 2k hr players

[toxic shard]

who has 2k hours ?

or do you include your gamebanned accounts in the total ?

[tepid folio]

no i wanted to say that u banned me for playing too good on acount that had like 100 hours

do u have like server recording or something like that ?

[toxic shard]

you sure it's not because of your previous gamebans ?

just changed your ban reason to ban evasion if you had a doubt, now it's clear

[lucid nimbus]

@sturdy terrace We were texting and resolving the same issue in a private message. You can take a look.

[shell sapphire]

can an actual admin help me?

[misty scroll]

State your issue

[shell sapphire]

like wtf is going on with your server

im getting dossed by a cheater that raided into my base and despawned my loot

[raven mist]

What grid?

on us mondays?

[shell sapphire]

im not able to join the server at times it keeps kicking me out

shenzy its you

[raven mist]

?

Im asking what grid

[shell sapphire]

you were trolling me earlier

[raven mist]

...

[shell sapphire]

x17

[raven mist]

Are you actually going to give usefull info

thank you

[shell sapphire]

do you need the server?

[raven mist]

Us mondays id assume

[shell sapphire]

yes

[raven mist]

Thank you

[shell sapphire]

my base was tc greefed

can you join a vc?

[raven mist]

Have you seen any name?

[shell sapphire]

hes sleeping in the shell of the base

idk if thats him

[raven mist]

What was the name?

[shell sapphire]

but theres someone in the shell behind the keylocked door

idk hes behind the door

[raven mist]

Whats your steamid? @shell sapphire

[night meteor]

i keep crashing joing the server didnt have any problems yesterday? was there a update or anyone know a hotfix

[raven mist]

What server?

[night meteor]

us monday

[shell sapphire]

https://steamcommunity.com/profiles/76561198075325404/

[night meteor]

gonna try verifying files hopefully that works

[coarse oak]

is it on the right side of the map by ferry terminal?

[night meteor]

yes

[runic spade]

crashing like from the game ?

[coarse oak]

@raven mist Us Mondays players on the right side of the map appear to be crashing to desktop randomly as they approach ferry terminal.

Confirmed by @shell sapphire @night meteor and myself

[runic spade]

cd u check ur crash dumps file ?

[night meteor]

yes doctor nowhere game closing no pop ups

[runic spade]

whats the reason of crashing ?

[coarse oak]

Do you know where those are dumped?

[runic spade]

https://support.facepunchstudios.com/hc/en-us/articles/5060859342737-How-to-find-Rust-s-crash-dmp-files

[raven mist]

Can u join again?

[coarse oak]

Crashed again, upon trying to reconnect

[shell sapphire]

im crashing too

[raven mist]

Still on x17.

?

[coarse oak]

Should be

[raven mist]

Whats your steamid

[night meteor]

@raven mist yes i can join i died to a wolf so it took me out the area

[coarse oak]

https://steamcommunity.com/profiles/76561198045901423/

[raven mist]

Try agai

again

[raven mist]

You too

[coarse oak]

I was able to reconnect, however I was dead, so I respawned at a nearby bag. Do you want me to try to recreate?

[raven mist]

Yes please

[coarse oak]

Running now

Fyi this was the exact spot i crashed:

[shell sapphire]

got disconnected again

[coarse oak]

Upon returning to the marker above, I crashed to desktop again

Ill go grab the crash logs in a moment No crash logs for the rust client found

[raven mist]

Yeah its not something the game is doing rn

We're trying to figure it out

Thank you for the info

[shell sapphire]

can you check whos sleeping in my base?

im pretty sure this is targeted

[raven mist]

No

[shell sapphire]

so this happens, i get raided, none of my loot is taken, instead they just despawn all my loot in my own base?

[cursive trout]

@raven mist i have a question i keep craching and it says cheating but i have never cheated and i just just got rust

[shell sapphire]

box of sulf, box of guns , and etc?

[raven mist]

Its not only happening to you

[shell sapphire]

did someone else get raided during this whole ordeal?

[coarse oak]

Any chance you could reset me one more time, 76561198045901423

Ill make sure to stay away from X17

[rugged marsh]

Admins, why is there a 3-day wipe EU 2x Vanilla?

[shell sapphire]

crashed agagin

[fossil viper]

HELLO I'm writing a ticket about being banned 3 years ago for no reason. I'm playing on the same account where I was banned, and there are no bans anywhere. I don't understand why my requests are being ignored, and I'm asking you to investigate the situation. https://steamcommunity.com/profiles/76561198811653099/ <@&274971100184576010>

[shy remnant]

!appeal

[glass olive]

Hey, @fossil viper

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fossil viper]

One of the admins blocked my application for always

[paper breach]

i cant load in whats goin on ?

[shy remnant]

If your appeal was denied, this decision is and will remain final

[fossil viper]

This decision is erroneous.

[paper breach]

why cant i load into the server @shy remnant

[fossil viper]

since I've never played with cheats, and as a matter of fact, I don't have any bans on this account except on your server

[shy remnant]

Still, the appeal decision is permanent

That’s your own words

[ancient patio]

Shenzzy might wanna check ur tickets?

lagtoria over here

[fossil viper]

it's very strange that someone has banned me because of personal animosity or a mistake, and no one can verify the reason for the ban or the facts

[shy remnant]

Doesn’t matter, you could’ve cheated once and stopped which did not lead to a game ban or anything else. There’s many ways this is possible

[ancient patio]

Admins btw not checking tickets

[shy remnant]

Admins gant play Rustoria servers, there’s no animosity or anything like that

[shy remnant]

How can you even know

We are always checking tickets, stop spreading misinformation

Just be patient

[ancient patio]

mhm okay

[fossil viper]

there's no evidence, and if you really want justice, you should deal with my ban because it's a mistake.

[ancient patio]

are us mondays down?

[shy remnant]

We don’t ban without evidence

[shy remnant]

Let me check

[fossil viper]

Well, what will you do if I unban my account?

I've been sitting in the sauna for 3 years for no reason

[paper breach]

is us monday down ?

[fossil viper]

I know people who played with cheats and were banned for a year, but I wasn't banned even though I didn't play with a cheat.

[shy remnant]

You can’t unban your account

[ancient patio]

us monday down piwel?

[shy remnant]

US MONDAYS looks fine to me rn

I see people playing

[paper breach]

my game crashes everytime i try and load in to rustoria us mondays only

[ancient patio]

thats whats happening to me

[shy remnant]

Weird

I’ll forward

[ancient patio]

js lost full metal ak kit btw

[paper breach]

lost jacky tommy lol

well i think idk yet

[ancient patio]

BROOO MY BODY THERES NAKEDS RUNNING TO IT AND MY GAME JUST CRASHED AGAIN BC OF THESE SERVERS BRO

[toxic shard]

FP released a patch for the client crash, we are rebooting servers to apply it

just need to wait a little grace period for the reboot to allow people to prepare

@paper breach ^ (speaking in minutes)

[pastel briar]

what is with eu mondays hapening

[toxic shard]

read 1 message above

[pastel briar]

a dam is it gonna take long

?

[grand holly]

how do i write a ticket?

[fossil viper]

Okay, then tell me who is the main administrator on your server. And I'll leave you alone

[polar flume]

!ticket

[glass olive]

Hey, @grand holly

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[ancient patio]

lagtoria

[full dome]

how to appeal ban?

[polar flume]

!appeal

[glass olive]

Hey, @full dome

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[full dome]

!appeal

[glass olive]

Hey, @full dome

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[cobalt goblet]

how long does it take to check my chat mod application?

[torn thistle]

I try to join rtg ukn it says play elsewhere

[fading forum]

GUYS

everytime i load up onto monday my game crashes but not on any other server

any help!!

[torn thistle]

!appeal

[glass olive]

Hey, @torn thistle

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[torn thistle]

/check_ban

[ancient patio]

LAGTORIA JUST CRASHED AGAIN BRO

CRASHING MY WHOLE GAME

[fading forum]

@ancient patio same shits so bad

[ancient patio]

why own a official server if u cant even fix it

[fading forum]

been like it for 2 hours

[ancient patio]

yeah ik

[fading forum]

i cant load in my game crashes evrytime xD

[glass olive]

Hey, @ancient patio

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[coarse oak]

Hmm have a question regarding the Rustoria leaderboards but not sure what part of the message is getting flagged blocking me from posting, is it better to submit this question via a ticket?

[raven mist]

Send me a dm with your question and ill fwd it to our devs if its technical 😄

[violet ruin]

connect to any rustoria server to check ban

[fading forum]

is it possible for u to spawn me in somewhere else so my game doesnt crash?
PLWEASE SOMEONE HELPPPP <@&274971100184576010>

[raven mist]

!steamid

[glass olive]

Hey, @fading forum

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[hollow sentinel]

Hello, today when I tried to enter the server, it said that I couldn't join because I was banned for cheating, but I don't have any external programs or anything weird. In fact, I was naked on the edge of the map.

I was on the SV BR long and you play with NVIDIA Now, or well, the latter shouldn’t affect anything. But ask them why you got banned.

[fading forum]

@raven mist 76561199110868339

[raven mist]

It will kill you tho, are you sure?

[fading forum]

@raven mist yes i have nothing on me

[raven mist]

Try nw

[fading forum]

okay will do

@raven mist it worked thanks 🙂

[polar flume]

this is a support chanell only

[opal idol]

if my appeal got approved it means i got unbanned right?

[fallow veldt]

Yes

[opal idol]

ty

[fallow veldt]

It may take a bit

[vestal silo]

How do I submit a appeal

!appeal

[glass olive]

Hey, @vestal silo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[native sundial]

If i linked my dc after i made my appeal, do i still get informed by the dc bot when my appeal gets taken care of?

[dull valley]

!appeal

[glass olive]

Hey, @dull valley

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[warm vault]

Hello, does anyone know what it means when I get kicked from servers and it says "high risk account"?

[normal orbit]

you will need to appeal on our website

[normal orbit]

!appeal

[glass olive]

Hey, @warm vault

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[warm vault]

I guess it was just being funky, I relogged and was able to load in like normal.

[last herald]

Hello, looking for some help lads. I've been using an alt acc and it's been banned as a high risk account. If anyone's reviewing the ticket it's actually my account. Thanks

[polar flume]

Did you made an appeal about it

[last herald]

I did indeed,
Appeal #74764c

[odd pilot]

Where do i make ticket to report someone?

[polar flume]

!ticket

[glass olive]

Hey, @odd pilot

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[polar flume]

Alright mate when admins asked you about proof dont forget to mention it

[lucid kiln]

!appeal

[glass olive]

Hey, @lucid kiln

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[gritty agate]

what me ban?

!appeal #89e674

[glass olive]

Hey, @gritty agate

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[vernal panther]

how to report

/report

[glass olive]

Hey, @vernal panther

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[vernal panther]

someone pls check my ticket

[slim swift]

is gareth still here

[raven mist]

Whatsup

Anything we can help you with?

[thorny topaz]

is my ban perm or temporary?

[slim swift]

can u pm me?

[raven mist]

My dms are open yes

[slim swift]

okay i just sent it to u

[thorny topaz]

can i please get a response? i have been nothing bur cooperative in this appeal process

[north crest]

Someone will respond to your appeal when they are able to

[thorny topaz]

ive been denied i just want to know if its perm or not

[north crest]

If it was denied, then the ban stays. I am not sure what your ban is.

[thorny topaz]

ive been accused of ban evading

[north crest]

Those are perm bans

[thorny topaz]

okay. thank you

[raven mist]

Lemme check just to be sure with the banning admin again

[thorny topaz]

okay

if i need to do anything to prove im innocent i will, this is just a really unfortunate situation

[raven mist]

Will do, not sure when they will reply tho - so just come ask for an update in case i forgot 😄

[thorny topaz]

i gotcha. i appreciate your help it means alot

[little bear]

how do i report a scam that is impersonating a "visual skin designer at rustoria"

on steam

[north crest]

You have to report them to steam

[raven mist]

Report them to steam, theres not much we can do about it

they dont have rust

[little bear]

ah alright i just thought u guys would want to know info on it but im sure im not the last one to point it out

[raven mist]

Correct, however theres not much we can do 🙁

We tried

[little bear]

Is there a lot of accounts like this though?

[raven mist]

Theres a few yes

[dry copper]

hello admins can you check my ticket ive been waiting for 3 days

[fresh storm]

I got banned for having a "High Risk Account" when I didn't CHEAT a single time what the hell

How can you get banned preemptively without any justification ???

[sage galleon]

report

[glass olive]

Hey, @sage galleon

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[prime thunder]

!appeal

[glass olive]

Hey, @fresh storm

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[golden lake]

lmao my appeal got denied

what a joke

[wind sable]

purhcased vip and still cant get on preview server

[frail lake]

I'm having the same issue

[distant oasis]

ty admins for banning and closing my first ticket

[thorny topaz]

@raven mist any update?

[steep wind]

fix the lag

[west osprey]

@steep wind whats up?

[steep wind]

on br long

any admin active? fix the lag br long plis

[west osprey]

taking a look

[prime thunder]

all good rn?

[prime thunder]

i think yes because you have vip role

[west osprey]

Devs looked into this, seems there were some issues about an hour ago but things look fine now

[distant oasis]

ty for checking my tickets ❤️

[visual grove]

Hello, I've been mistakenly banned from the Rustoria servers. This isn't the first time this has happened. I haven't played for the past few months. Last time, I was told by the support team that it was because I'm located in Russia

[dawn wren]

pls bann a cheater on eu monday

i just made a ticket of them

[lethal hill]

Hi can I get support please?

[dawn wren]

@west osprey

[lethal hill]

@west osprey I just got association banned me and my friends which are 7 other people let this guy play with us, when we where randomly playing he got banned then we got banned. We have proof of it happening randomly and us getting mad at him we all blocked him and kicked him from the discord. We are all making support tickets right now. I have clips

[dawn wren]

<@&274971100184576010>

[shy remnant]

?

[dawn wren]

pls bann a cheater on eu monday
i just made a ticket of them

[visual grove]

.

[dawn wren]

can u check pls

[shy remnant]

!report

[glass olive]

Hey, @dawn wren

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[shy remnant]

No need to tag

[dawn wren]

i did it

sorry man

[shy remnant]

Well wait then

[dawn wren]

ok thank u

[shy remnant]

!appeal

[glass olive]

Hey, @visual grove

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fathom junco]

when is sea med wipe

and is it force wipe?

[prime thunder]

not force, all info about server in #server-info

[prime thunder]

!force

[glass olive]

Hey, @fathom junco

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1770318000:F> (your local time) is the time of the next force wipe and it will happen <t:1770318000:R>.

[frank nebula]

idk how much time take to ban acheater

really

[lethal hill]

<@&274971100184576010>

[shy remnant]

Takes all the time we need to investigate

[lethal hill]

@shy remnant we are all inv the vc

[fathom junco]

so on 29 its not BP wipe on sea med?

[lethal hill]

we have clips and screenshots

[shy remnant]

Ok ?

[hollow seal]

just join the vc

[lethal hill]

can you please join

[shy remnant]

No force wipe is not on 29th

[hollow seal]

i can give u everything u need

[lethal hill]

we all made appeals

[shy remnant]

I can not

Well wait for your appeal to be responded to then

[fervent mauve]

[fathom junco]

ok thanks admin

[shy remnant]

Sitting in voice chat won’t help

[fervent mauve]

thanks for unban

[shy remnant]

Uh, I didn’t do anything but glad ur happy

[frank nebula]

idk how can someone full cheat on your server and not getting banned

[shy remnant]

!report

[glass olive]

Hey, @frank nebula

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[frank nebula]

and?????????????????

[shy remnant]

And what ?

[frank nebula]

when he will get banne?

next wipe?

[shy remnant]

Make a ticket and wait

Come on

Have some patience please

If they are cheating, they will get banned.

[frank nebula]

pls this cant be real

[shy remnant]

Have you even made the ticket ?

[frank nebula]

and our wipe will fucked up till he get banned

yes

[shy remnant]

Then wait

We don’t ban just after spectating 2m’ based on your words only

If they were that blatant, they would be banned already. Meaning we are taking TIME to investigate. I hope you prefer us investigating rather than not bothering at all, dont you ?

[long wren]

Can I get some help? through dm? @shy remnant

[frank nebula]

they have just new account and full cheat like noo need to think about it just check battle matrics and u will find out its so ez man

[shy remnant]

#staff-applications

Your welcomed in the team if it is that ez

[frank nebula]

are u okay brother?

[shy remnant]

BM isn’t saying that they are cheating

[frank nebula]

someone hase just bouht account and didnt play rust in 4 year he just joind the server and full aimboting what that menan?

nooo we cant

[shy remnant]

I am ok, just tired of these kind of sentences honestly. We don’t ban because they look suspicious from their Steam account level / hours. We don’t ban without evidence.

So if you believe it’s that easy, I’d love if you could apply to be a staff and discover the insides. Fr

Now please, let our admins investigate your ticket like we are used to, and if they are cheating, they’ll end up banned. Just be patient.
you have a great day

[frank nebula]

in 7 years of experience at this game you cant teach me who's cheating or not

[ember ruin]

@shy remnant you dont want to ban ?

[shy remnant]

Bruh

[ember ruin]

And he get anticheat last day in wipe ?

[shy remnant]

Read above

[ember ruin]

What i do bro

Two team full cheat in rustoria eu monday

[shy remnant]

If you believe so , now you have a great day

[shy remnant]

!report

[glass olive]

Hey, @ember ruin

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[ember ruin]

Fuck up man go go ban him its not fun to wait last day

[shy remnant]

Make a ticket and wait for an answer

[ember ruin]

Support last day

Two cheating man

700 hrs and buy account today

Im not posty ?

[shy remnant]

Stop

Make a ticket

And wait

Please

[ember ruin]

Ok idc ticket let him kill all

[shy remnant]

As you want

Have a nice day

[frank nebula]

wait if he still even not cheating you should ban him for evasion ban no ? use your brain

[shy remnant]

You’ll take some time to read #rules

[ember ruin]

Leave server bro @frank nebula

We are deep 30 leave

[shy remnant]

Go to #general please

[ember ruin]

he got bann hahahahha

[shy remnant]

Meaning ?

Patience = key

Next time, to both of you, stop doing this. Make a ticket and wait for the admins to investigate. There’s no need to disrespect / spam like this. Just make a ticket and sit tight for the answer.

[ember ruin]

remove his base

[shy remnant]

No

[ember ruin]

why

[shy remnant]

Because it’s official servers, we can’t do that

You’ll have to raid them

[ember ruin]

one of him not get ban

Streamers? get raided by admin ?

i will stream in server

[shy remnant]

Uh ?

[dapper berry]

can i put ticket in

[dawn wren]

thats realy bad they got our loot and they got bann but thier base still here

[dapper berry]

kid is hard cheating on monday US, legit just walking around spinbotting

[slim swift]

is admin on?

[dapper berry]

Idfk

we just made a play on AK kids andt hen he just comes out of base and is spinbotting right next to their base

[whole hollow]

!report

[glass olive]

Hey, @dapper berry

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[dapper berry]

!report

[glass olive]

Hey, @dapper berry

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[distant oasis]

I made a ticket, steam ID 76561199516208730 spin botting

[slim swift]

is any admin on ?

[whole hollow]

they will review it as soon as possible the report tickets are done in order

[dapper berry]

I mean we just made a play on AK kids otuiside theri base and he is legit just sitting here at their base

are we gonna get the shit back>?

There is legit a trio with him right now

LMFAO he legit just let them kill him in frong of theiir base t here is no way all of these kids dont get banned

[whole hollow]

admins dont interfere with in game stuff like that

[hazy lagoon]

Will a confirmed cheater get game banned or only server banned? I have proof

[mint vault]

does rustoria realize how many scammers advertise themselves as rustoria admins promoting vip for going to a scam link and 'voting on their skin'? I couldn't find anything about this on your website or on discord. It might indirectly harm your reputation, just saying

[dapper berry]

I jus killed them again and the cheater logged on again

[dry copper]

can admin check my ticket pls

[small creek]

what is the max amount of peapol you can be on a team in EU main?

[dapper berry]

Do yall despawn bases?

[distant oasis]

my three tickets were closed saying the cheater and those involved HAVE been banned but I have seen nothing in chat, also a base that is involved is not banned. Is there a time delay between ticket closure and action wh

ok nvm the reply said no relation found between the groups, when I had a clip of them holding from roof, as well as looting WITH the cheater??

^ no relation btw

[dapper berry]

yea idk how uyr gonna tell us no relation, he has a mf base 2 inches from theirs and has ONLY gotten on whenever i kill them at theri base

I have been on and pvp'ing for 5 hrs btw

[mint vault]

lol, poor support..

I think I start to remember why I stopped playing rustoria

[flat skiff]

I bought a VIP pass on BR MAIN, but it disappeared.

[polar flume]

https://discord.com/channels/274965952116817920/883058174570135572

[flat skiff]

I opened a ticket but haven't received a response.

[polar flume]

then be patient please

[dark radish]

VPNS dont need a whitelist

[dense vessel]

[vestal silo]

!appeal

[glass olive]

Hey, @vestal silo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[vestal silo]

Can I talk to a moderater pls

[acoustic hedge]

what about the appeals

[whole hollow]

appeals are 1-3 business days can be more or less depending on the situation

[acoustic hedge]

i got a response but then whoever was on it stopped replying

[prime thunder]

you can write if you want something

[vestal silo]

Bro i got banned for doing nothing even when I wasnt in a team UI

I was playing with my friends yesterdy but we couldnt get a start so i got off and then i got back on todfay and saw my teamates invited this random guy so i left team ui and then I got off again to wait for my friends to get back on then I got on again and got banned

!appeal

[glass olive]

Hey, @vestal silo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[zenith ice]

hello how can i apeal if im banned from making tickets over a year ago

[dry copper]

Can you guys check my ticket please im waiting for 4 days because of high risk account that cannot be serious

[young shadow]

hey i'd like to make a report against a hateful person on Rustoria.co US MAIN

hateful group rather

i have picture evidence of their extreme hatred they need to be banned

[cobalt jackal]

If you want to report a player, you’ll need to submit a report through the support site. Please include as much information as possible so it can be reviewed properly:

https://rustoria.co/support/report

[cobalt jackal]

If you’ve already submitted an appeal, you’ll need to wait for it to be reviewed. The standard response time is 1–3 business days, but it can be more or less depending on the situation.

[young shadow]

thanks, just submitted a ticket.

[steady dragon]

i need help with my account it got hcked i dont want the hcker to get me b@n incase i get the account back

[magic kayak]

I got banned from rustoria zeus 5x along time ago (2020-2021) and I was wondering what I could do to get unbaned, I made an appeal that got denined in 2021 so I dont know what would be the workaround to getting unbanned now?

[glacial arrow]

посмотрите мой тикет пожалуйста

[mint warren]

Срок обжалования составляет 1-3 рабочих дня, может быть больше или меньше, в зависимости от ситуации

[dawn swift]

how do you appeal ban

[cobalt jackal]

!appeal

[glass olive]

Hey, @dawn swift

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[versed agate]

there is an aimbotter on rustoria us mondays i need a staff member please

[cobalt jackal]

Hey, if you believe a player is cheating, please submit a player report through the support site and include as much information as possible so the admin team can review it properly:

https://rustoria.co/support/report

[mellow cosmos]

what is high risk account?

[static scarab]

If you were banned for a High Risk Account, please open an appeal.

[static scarab]

!appeal

[glass olive]

Hey, @mellow cosmos

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[acoustic hedge]

does the 1-3 business day still apply if you got a response but they arent responding anymore

[mellow cosmos]

Okay, it's open. Why is this ban happening?.

[cobalt jackal]

It means your account is considered high risk. We don’t provide details about it.

[red ingot]

hello can i speak to someone about a cheater

[cobalt jackal]

!report

[glass olive]

Hey, @red ingot

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[radiant epoch]

!appeal

[glass olive]

Hey, @radiant epoch

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[granite coral]

i cant join to rustoria sea long

what happened?

[prime thunder]

Server is off rn

[granite coral]

when fix???

[regal sparrow]

@prime thunder Can you help me, my friend was banned with the reason "high risk", how can he get unbanned?

[raven finch]

меня забанили чё делать Banned: High Risk Account

[regal sparrow]

@cobalt jackal

[shy remnant]

#announcements message

#announcements message

#announcements message

etc… and that’s only the announcements. Every person coming here to report / ask if this is real is answered about how a scam this is.

[regal sparrow]

@shy remnant

can u help us

[shy remnant]

!appeal

[glass olive]

Hey, @regal sparrow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[regal sparrow]

How long does it take to process an appeal?

[shy remnant]

As said above : 1-3 days

[regal sparrow]

It sounds sad, it will ruin our wipe, maybe we can ask someone to solve this problem now?

[glass olive]

Hey, @spring merlin

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[runic spade]

Создайте аппеляцию на сайте

!appealru

[glass olive]

Привет, @runic spade

Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://rustoria.co/support/appeal

Если ваш Discord привязан к учетной записи на https://rustoria.co/link вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.

Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

[runic spade]

^

[raven finch]

я уже там 3 года отвечают

забанили за пол минуты

апеляции ждать от 1до3 дней а не чего что сервер недельный

[runic spade]

Тип сервера абсолютно никак не влияет на обработку вашей апелляции. Все заявки обрабатываются сразу после получения, за исключением апелляций, её обработка может занять от 1 до 3 дней.

[unkempt arch]

то есть забанить меня могут просто потому что администратору пришло это в голову а я ещё что то должен доказывать ещё и на это у меня уйдёт 1-3 дня крутой сервер

[runic spade]

Администраторы тоже люди, ВСЕ люди ошибаются. По этому у нас(как и на ЛЮБОМ нормальном сервере) есть раздел обжалования банов. Если Вы были забанены по ошибке, то по вашей же логике, с обжалованием аппеляции у Вас не должно быть никаких проблем

[regal sparrow]

это НЕДЕЛЬНЫЙ сервер, и ждать пока отвечут на апил ОДИН-ТРИ ДНЯ это заруинит игру всей пачке

[runic spade]

Ещё раз. Рассмотрение аппеляции **МОЖЕТ **занять в плоть **ДО **1-3 робочих дней.

[regal sparrow]

Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

https://cdn.discordapp.com/attachments/1265027604034097153/1397626589377724426/image.gif

[fading pumice]

как репорт кинуть?

[runic spade]

** Среднее время ожидания ответа

но время может измениться в зависимости от загруженности персонала.**

[runic spade]

!reportru

[glass olive]

Привет, @fading pumice

Чтобы отправить жалобу на Rustoria:

• пожалуйста, воспользуйстесь нашим сайтом. Предоставьте как можно больше информации.

Если вы были забанены; пожалуйста, подайте апелляцию.

[radiant epoch]

My ass, i waiting 2 weeks still no reply

[shy remnant]

lol impossible

[radiant epoch]

No

[novel laurel]

hey @shy remnant

[radiant epoch]

Check if u want

[novel laurel]

there is a guy in this group and others who steals steam accounts he just stole mine

can i share the screenshot in here for awarness?

[radiant epoch]

What can piwel do about this

[shy remnant]

You must report them to Steam, we can’t really do anything I’m afraid

[radiant epoch]

Smart guy

[novel laurel]

i get that but maybe ban him off the discord

[shy remnant]

Head to #general please

[radiant epoch]

Tfym i need support about me appeal dawg i waiting soo fcking long

[shy remnant]

You must wait for your appeal to be answered

[radiant epoch]

^ ur words, not mine

[radiant epoch]

More as in 9 more days

[faint barn]

How to check the duration of a ban

[radiant epoch]

What happened to this Mr smart

[radiant epoch]

Click on the server, u will get kicked out and it will say duration

[shy remnant]

Your appeal was created 3 days ago

And rejected 2 days ago

Mr smart

[radiant epoch]

Where does it say reject

[regal sparrow]

АХпхвапхвахп

[radiant epoch]

I connected my discord and shows nothing

[regal sparrow]

Давайте удачи пацы, дали банчик по приказу лохов чтобы их сильно не хуярили

[shy remnant]

You can connect to any of our servers and it’ll show you the duration

[radiant epoch]

I connected my discord and shows nothing

[shy remnant]

« 2 weeks » when it’s been 3 days btw

And we answered within less than 48h

[radiant epoch]

I was checking if YOU admins have the time to even check

[shy remnant]

https://rustoria.co/support/appeals

[radiant epoch]

So where is the rejection

If i connected my discord

[sweet oar]

bro are you even reading this stuff or are you just dumb?

[shy remnant]

How could it even be 2 weeks ur waiting for your appeal when the ban is only 3 days old, lmao

[radiant epoch]

and yet no answer in my discord

[shy remnant]

I have notifications you know

You’ll read #rules

And wait out your ban

Have a great day

[regal sparrow]

Am I right in thinking that my friend was banned just because they thought he was playing well?
So, they didn't call him in for a review, they just banned him right away and told him to wait a long time, am I right in thinking that?

[shy remnant]

We don’t ban just because someone is too good

Have them make an appeal please

[regal sparrow]

Okay, that's pointless, thanks for ruining our wipe, we won't be playing on your servers in the future.

[shy remnant]

Well that is your call, I wish you a wonderful day, if your friend wants to come back, they can appeal anytime at https://rustoria.co/support/

[regal sparrow]

He already filed an appeal, I just don't understand why my friend gets banned for no reason, we read all the rules, there is not a single violation, it's just HIGH RISK, maybe it's worth checking people instead of banning them and making them wait 1-3 days (possibly more)

[outer horizon]

Why am i getting high risk account flagged?

[cobalt jackal]

We don’t provide information about why accounts are flagged as high risk. If you want it reviewed, you’ll need to submit a ban appeal through the support site:

https://rustoria.co/support/appeal

[spiral jetty]

@ocean thistle hey my appeal is still in pending what to do miss

[spiral jetty]

same bro i played after 3 years and i got this high risk account ban i didnt even know it was a ban i appealed for it still i didnt get any answers

[jagged kestrel]

how i can download map ?

[spiral jetty]

you can check map on wipe feed (whatever server you want from)

#wipe-feed @jagged kestrel

[cobalt jackal]

You’ll need to wait for it to be reviewed. The standard response time is 1–3 business days, but it can be more or less depending on the situation.

[ocean thistle]

Exactly what Ted said @spiral jetty

[spiral jetty]

okiee

i was just warming up for force wipe 😭

[green umbra]

привет могли бы вы увеличить зелёнку на сервере EU East Long хотябы до 16

hi, could you increase the green color on the EU East Long server to at least 16?

[violet ruin]

#feedback-suggestions

[violet ruin]

@unkempt arch whats the issue

[regal sparrow]

HIGH RISK BAN

[unkempt arch]

I'M WAITING FOR ANYONE TO EXPLAIN TO ME WHY I WAS BANNED AND I HAVE TO WAIT FOR AN APPEAL

[misty scroll]

Please submit an appeal here: https://rustoria.co/support/appeal

[regal sparrow]

Listen, maybe you should take a look at it already?

[viscid night]

Hello, today I tried to join the server, but I was kicked with the message "Cheating", although I played without cheats, what can I do?

[misty scroll]

Same goes for you, submit an appeal at the link above

[misty scroll]

?

[misty scroll]

You can submit an appeal if you believe the ban is wrong: https://rustoria.co/support/appeal

[regal sparrow]

My friend Kurbonix filed an appeal, but there has been no response for about 7 hours.

[misty scroll]

Appeals usually take 1-3 days

[unkempt arch]

CAN YOU EXPLAIN WHY SOME ADMIN COULD BAN ME JUST LIKE THAT AND TAKE AWAY MY TIME? I'VE ALREADY APPEALED AND I'VE BEEN WAITING FOR 6 HOURS AND I STILL haven't received a response

[regal sparrow]

XD

7 days wipe - answer 1-3 days XD

[misty scroll]

Appeals usually take 1-3 days, you simply need to wait for your appeal to be answered

[unkempt arch]

WHAT WILL HAPPEN TO THE ADMINISTRATOR WHO BLOCKED ME BY MISTAKE ?

[misty scroll]

Can you stop typing in all caps please?

There was no mistake regarding your ban, it was simply deemed that your account is high risk. You have the chance to prove why your account is not high risk in your appeal. But again, you were not banned by mistake.

[regal sparrow]

What did he do that made you consider his account high risk?

[unkempt arch]

is it important to you ? are you afraid of big letters ? instead of dealing with the problem, you just refer to the appeal for banning an admin who simply bans everyone without evidence

[misty scroll]

This is

1. None of your concern as it is not your ban
2. Something that is handled through the appeal process, not Discord

[misty scroll]

Yes, I'm very scared by big letters...

[regal sparrow]

How can my teammate's ban not affect me?
This guy took time off to play with me. We've already played for a while, built a base, and you're banning him. Let me remind you that a server wipe lasts 7 days, and appeals take 1-3 days or more. HOW COULD THIS NOT AFFECT ME?

[unkempt arch]

what does a high risk account even mean?

[misty scroll]

You are banned, and you want help. It's not exactly going to help you if you come to Discord with an attitude towards someone who can help you.

High risk account means that your account is too much of a risk to be playing on the server. As I said, this all has to go through the appeal system, not Discord.

[misty scroll]

Read my prior message, never did I say it didn't affect you, simply that it isn't your ban, and that this isn't the place to have it handled

[amber citrus]

Could you please check my ticket inside?

[undone cloud]

I filed an ban appael when will it be reviewed

[knotty wolf]

Yo can we get a legit check on ts nga grapelol

[misty scroll]

Tickets are actively being looked into. Did you submit it through https://rustoria.co/support?

[amber citrus]

Steam name INSIDE

[misty scroll]

We advertise 1-3 days for appeals

[knotty wolf]

schaadt

[misty scroll]

Hello

[knotty wolf]

How do i report someone

[misty scroll]

Through https://rustoria.co/support

[knotty wolf]

I tried it wouldnt let me

[misty scroll]

What did it say?

[knotty wolf]

unauthorized

[misty scroll]

Hmm, can you send me your SteamID? I'll see if I can figure out why

[unkempt arch]

you wrote that a high-risk account is too risky, but for what, for the server itself or for me?

[knotty wolf]

What do u mean steamid

[misty scroll]

For the server, like I explained earlier

[misty scroll]

!steamid

[glass olive]

Hey, @knotty wolf

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[knotty wolf]

No like how do i find my steam id

[misty scroll]

Click the link above, it will give it to you

Or just a link to your Steam profile works too

[knotty wolf]

76561199791960036

[misty scroll]

Hmm, can't really see why you'd be unauthorised to create a ticket. You're just doing it through https://rustoria.co/support/report right?

[knotty wolf]

yes

[misty scroll]

And you're 100% sure you are logged in with the right account on there?

[knotty wolf]

Yup

[misty scroll]

Hmmm

[knotty wolf]

Its my only acc lol

[misty scroll]

And when does it say unauthorised, at the beginning of the process or at the end?

[knotty wolf]

end

[misty scroll]

Are you attempting to upload evidence of any sort?

[knotty wolf]

Nah I cant clip anything on my pc for sum reason

[misty scroll]

That's super weird, I'll have it forwarded to a dev. Could you have one of your teammates submit it for you in the meantime?

[knotty wolf]

Im solo though

at the moment it happened

[misty scroll]

Can you DM me the details of your report? I'll see what I can do

[knotty wolf]

i got u

[regal sparrow]

@earnest quiver Можешь помочь разобраться в ситуации ?

Или ускорить продвижение апиляции, т.к. у друга буквально капает время на отпуске

[misty scroll]

You can't do anything to speed it up, your friend must simply wait for a reply

[mint warren]

!report

[glass olive]

Hey, @placid python

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[placid python]

?

[mint warren]

You need to submit a ticket too

[oak niche]

SHALOMMAN

i do

[mint warren]

Now you need to wait for a response

[oak niche]

he s ban but his base not be destroy normal?

[misty scroll]

This is normal yes, we don't remove any bases

[oak niche]

ah ok

[compact quarry]

hey i need a admin

[raw pewter]

Admin never remove bases, there is 1 very rare exception
which is the player got banned by EAC/Facepunch while playing on our server
then their base will be game deleted automatically ,but yeah generally we do not touch player bases at all

[compact quarry]

hey someone has racist signs

[raw pewter]

make a ticket 🙂

[compact quarry]

okay ty

[raw pewter]

!report

[glass olive]

Hey, @compact quarry

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[raw pewter]

we will send someone look into that

[compact quarry]

ty ty

[outer horizon]

Well i cheat so i kinda deserve it but its okey

i had aks then yall bnd me 🙁

Well i was blatant but thats a other thing

[fast crane]

How long is my appeal

[tropic rock]

Hi, can you tell me how long it takes to process an appeal?

[cobalt jackal]

Hi, the standard response time is 1–3 business days, but it can be more or less depending on the situation.

[tropic rock]

well, I got banned for using a VPN, but the reason was "cheats"

Okay, thanks.

[outer horizon]

Im cheating rn on eu monday

[compact quarry]

onestopcheats ah user

[raven mist]

@viral wave @unkempt arch @hardy zodiac Anything we can help you with?

[viral wave]

yes please

[raven mist]

Whatsup? I cant join vc but how can we help you

[viral wave]

i got banned for cheating and ive never cheated in my life so im turbo confused

and im not banned on any other server

[raven mist]

!steamid

[glass olive]

Hey, @viral wave

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[viral wave]

76561198089119719

[raven mist]

Unbanned you, seems that you were temp gamebanned a month ago

[viral wave]

thanks!

appreciate the support

[tropic rock]

Is it possible to use a VPN, or is it automatically blocked?

[raven mist]

You can use a VPN yes

[tropic rock]

without a VPN, the internet connection in my country is very poor in the evening

[tropic rock]

Why did I get blocked for using a VPN?

[raven mist]

!steamid

[glass olive]

Hey, @tropic rock

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[tropic rock]

yes, I'm already unbanned, but I was in a VPN sauna about 20 minutes ago

[raven mist]

Using a VPN is at own risk, yes it is allowed however you might be unlucky and used the same VPN as a cheater

[tropic rock]

Okay, got it, thanks a lot.

[inner night]

I encountered a cheating team on the server Survivors.gg#7. How can I report them?

[lyric basalt]

Hello we are Rustoria

[inner night]

OK

[north crest]

Hello Rustoria

[woeful nebula]

PLEASE BAN LIZZO ON toria MAIN HES BLATANT

[north crest]

This is not rusty moose, this is rustoria

[woeful nebula]

oops

PLEASE BAN LIZZO ON RUSTORIA MAIN HES BLATANt

[north crest]

!report

[glass olive]

Hey, @woeful nebula

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[hoary zealot]

please un ban me

@raven mist

I was playing on the server, but it crashed and kicked me off the server, saying that my account was suspicious

@glass olive

@lyric basalt

[north crest]

!appeal

[glass olive]

Hey, @hoary zealot

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[violet trench]

I need support

[cobalt jackal]

Can you clarify what kind of support you need?

[violet trench]

yes, can u check my accaunt since i cant get into server,its says high risk account 🙂

[fallow veldt]

!appeal

[glass olive]

Hey, @violet trench

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[violet trench]

problem is when i link discord its says link discord failed,and no other options, idk why

i linked steam

but thank you very much !

[little dagger]

where i can track my appeal?

[wispy dirge]

https://rustoria.co/support/appeal

@little dagger if you link your account the bot will also DM you the appeal response.
https://rustoria.co/link

[violet ruin]

this

:D

@unkempt arch do you need any help? did you fall asleep in support call

[violet ruin]

its okay just check the website

[unkempt arch]

this is another example of how your administration works

in other words, it doesn't work, but it pretends that it should.

[wispy dirge]

People are not always free to do calls in Discord.
Are you in need of an admin, or just general questions @unkempt arch

[unkempt arch]

I need someone to ban me on the server

to remove the lock

I've already written an appeal, and I don't need you to respond like a bot. I understand that everyone here doesn't care about bans.

[cobalt jackal]

I get that this can be frustrating, but the only way to have your ban reviewed is through the appeal you’ve already submitted. There’s nothing that can be changed from Discord, and it can’t be sped up here, so you’ll need to wait for the admin team to review it.

[unkempt arch]

why do you even have a discord support channel?

[raven mist]

Whats the issue?

[runic spade]

He s got a high risk account, and arguing that appeal handling to slow

[raven mist]

I've replied to your appeal @unkempt arch

[runic spade]

@unkempt arch Админ ответил на вашу аппеляцию

[neon kraken]

Hello, I'm a newbie. I'm wondering which servers wipe once a month completely with studies? I was watching server info, but I didn't understand what Force wipe means and what else does Thu @ 3PM BST mean?
Thursday, like every Thursday? So it's weekly? Why not write about it right away...
Force wipe means that the wipe server only works when updates are rolled out in the game? Or is it still once a month? I do not understand

[prime thunder]

force wipe (mean map wipe all servers + BP wipe, fist thursday every month)
another info you can check in #server-info (like weekly wipes map every week ...)

[neon kraken]

Thank you!

[neon kraken]

So is it correctly written in the game that EU small wipe every week? Did I understand correctly?

[swift epoch]

EU long monthly grid M19 russian kid with an M2 is aimbotting like crazy whilst defending raid

@slow vapor

Can someone come ban this kid?

[raven mist]

!report

[glass olive]

Hey, @swift epoch

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[viral mountain]

can you guys at least check please

[raven mist]

Use the above ^

[swift epoch]

their on now

come spectate EU long M19 grid M2 kid

[raven mist]

Alright, so make a ticket and we'll check

[swift epoch]

were live raiding

[raven mist]

^

Couldve created 5 tickets by now

[swift epoch]

Made it @raven mist

[raven mist]

Thank you! We're on it 🙂

[swift epoch]

Spectate this guy

Hes on tower @raven mist

[raven mist]

Im aware, we're checking 🙂

[swift epoch]

Got another clip of one of their others will submit now

[wispy dirge]

It would be best to give updates via the ticket and not here...

[final solar]

There is a scammer, sending that he wants to join teams I have picture of it

[acoustic hedge]

does the 1-3 response time still apply if i got a response like an hour after I opened an appeal, because whoever the admin was hasnt responded since and its been a day

[north crest]

They might be busy

[mellow cosmos]

I love you rustoria, thanks for mods

[mellow cosmos]

I love you broooo, tysm

[vital geode]

please check my appeal finally

or at leassttt listen me out

or tell me the reason

[polar flume]

an admin is problaly working on it

[polar matrix]

is there a wipelist for this server

[normal orbit]

Not in this discord, some external community discords may have.

[sterile rose]

Hi, in the ticket they told me that the player I reported was banned, but his account doesn't show that there is a ban. Ticket #249276

[solar mural]

cheater

[glass olive]

Hey, @solar mural

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[brave lance]

his steam account will not show a ban if it is a server ban only, once EAC issues a game ban on his account then it will display on his steam as well

[vague leaf]

I'm looking for HELP!

[prime thunder]

?

[analog raft]

hey guys i need help becurse my team made got a ban on one of your severs becurse cheating but he is not cheating wat can we do need help ????

[void topaz]

I need help, I've been banned from the server but I didn't use any cheats, it's an IP ban.

[robust musk]

!appeal

[glass olive]

Hey, @void topaz

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[robust musk]

please press the link above 🙂

[void topaz]

thanks

[wet thistle]

Not eating guys working

[void topaz]

Discord is banned in my country, so I use a VPN. Could I have been banned because of this? The description says "cheating."

How long does it take for my ticket to be reviewed?

[glossy bolt]

Rustoria is low pop down ?

Can anyone pls tell me

I just got booted from the serv mid ak fight

My WiFi just got shut off

I think someone is ddossing on rustoria Us low pop

Can admin check my ticket please

[wet thistle]

There sayin 1-3 business days lan

Business days lan

Go work admin lan

Only PC work business days SMD lan

[mild niche]

hello i wanted to know why when i join a server that kick me and say high risk account

can i get a check up

[robust musk]

the appeal takes 1-3 business days

[robust musk]

us i suppose?

[robust musk]

!appeal

[glass olive]

Hey, @mild niche

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[wet thistle]

Man you guys still banning people but not working on Tickets

Wtf you guys doing

Thats crazy

[hearty fulcrum]

Hello, please make sure you have submitted a ticket to https://rustoria.co/support. As of now, you have no open tickets on our support website.

[vague leaf]

I'm still looking for the help I need

[robust musk]

can i maybe help you with something?

[robust musk]

reviewing everyone's tickets ''properly'' no one likes to play with or against cheaters, please be patient while we review everyone's ticket. as mentioned before ill mention it again, it could take 1-3 business days or more depends on your situation...

[wet thistle]

You guys banning normal Player not cheaters i report like 200ü Times Russian Kids with cheats there not banned

That the Problem my stinke pete

We normal Player hate all cheaters why admins not checking stats before He banned people

[hearty fulcrum]

Is your appeal number #0ca88f?

If so, your appeal has been answered

[wet thistle]

Check my Ticket Check my stets remove the Bann but my mate despwant all and we go on New server i dont want play on a server where admins banning normal player

[hearty fulcrum]

Did you check your appeal? Your appeal was answered.

Also, you were not banned. There was an issue with your account, and now, the issue is fixed for you.

[wet thistle]

To Late lan next time fester lan

[pastel briar]

when eu mondays coming on again?

FINALY

[grizzled thistle]

how to fix connecting to server problem due to cheating appear after connected?

<@&274971100184576010>

[violet ruin]

Dont ping admins, appeal

[violet ruin]

!appeal

[glass olive]

Hey, @grizzled thistle

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hazy crane]

Admin @merry tangle sending me lewd photos in dms, im 16 .

<@&274971100184576010>

[raven mist]

So block him?

We are not here to admin your dms

Also your name doesnt say much good is it

[hazy crane]

So youre harboring pedos in the server and not going to do anything about it?

Ive reported him to cyber crimes, ill highlight your name too

To show the staff behaviour of the server

Nice staff <@&274971100184576010> ^

[cinder zealot]

We don’t moderate Discord. We moderate our servers & our discord only. Take it to discord’s devs.

[still sand]

hello wgo your website it says no available server

[raven bison]

We're doing some maintenance on the backend

won't be long

[devout tide]

Why did my shop points dissapred on 10x ? And it's not the first time. It hasn't been force wipe.

I had over 100 12 hours ago when i logged off.

[charred crater]

What should I do if I joined a team with peaceful neighbors and the next morning I got banned for playing with a cheater?

[small steppe]

Hi everyone, I'd like to know how to make sure that after you're unbanned, you won't be banned again for sharing fake information.

[frank oar]

CHEATER ON SEA MAIN

[glass olive]

Hey, @frank oar

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[pine plank]

Why was I banned?

[raw pewter]

!appeal

[glass olive]

Hey, @pine plank

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[void topaz]

It says the ticket has been confirmed, so has my ban been lifted, guys?

[ancient dune]

huh 😭

[violet ruin]

Elaborate

[raw pewter]

We can not promise that after you unbanned, you will not get banned again.

[raw pewter]

Not our job, go find your local law enforcement cyber investigation team.

[cobalt hazel]

help me,when logging on to the server, it kicks and writes "cheating"

[dense vessel]

!appeal

[glass olive]

Hey, @cobalt hazel

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[dense vessel]

click on the link and make a ticket =]]

[cobalt hazel]

okey

[cobalt hazel]

I wrote, can I speed up ticket viewing? My friends are waiting for me on the vape

[dense vessel]

it will take like 4 or 5 i dont know =]]]]] iam not admin iam just some dude doing some kind =]]

[cobalt hazel]

it s nice

[cobalt hazel]

It's just written 1-3 business days

"Note: The standard response time is 1-3 business days, but can be more or less based on the situation."

[dense vessel]

last time i make a ticket i told me like 3h only =]]

ist not to long

[cobalt hazel]

good

[dense vessel]

[harsh sand]

!appeal

[glass olive]

Hey, @harsh sand

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[desert breach]

approved ist unban?

[misty scroll]

Yes

[native sundial]

Where can you find youre appeal

Like where can you see it if its get taken care off?

[normal orbit]

the same website you submitted the appeal (if you've already done this)

go to the support section.

if you havent' done this yet

!appeal

[glass olive]

Hey, @normal orbit

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[tawdry quartz]

!ticket

[glass olive]

Hey, @tawdry quartz

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[tawdry quartz]

bhen ka lora I cant make any more tickets

cant I make a discord ticket ?

[bold owl]

eu main map download

[normal orbit]

Will be available in https://discord.com/channels/274965952116817920/274966068252901377 channel 2 minutes before wipe

[fierce tendon]

i need help bc i was banned once when i joined a team that i found in rust and 1 of em was hacking and its like 1year ago alrdy but im still banned even though i dont hack and didnt know he had hacks

[normal orbit]

!appeal

[glass olive]

Hey, @fierce tendon

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[misty scroll]

No, reports and appeals are through the ticket system exclusively

[unborn beacon]

What do the sets that are bought with gems do?

[clever kestrel]

Where can I download the map if it doesn't load the client?

EU MEDIUM

FOUND THE INFORMATION, THANKS!

[jaunty sandal]

yo support can i get blueprint frags from arctic crates?

[robust musk]

https://wiki.rustclash.com/item/basic-blueprint-fragment

to find any information concering a blueprint fragment hope this helps!

[misty scroll]

Yes, you can get them from arctic!
https://rusthelp.com/items/basic-blueprint-fragment

[tawdry quartz]

yeah but they banned me for having high risk without proof I appealed no one wanna listen at all

[drifting kiln]

!appeal

[glass olive]

Hey, @drifting kiln

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[drifting kiln]

when are u gonna review my appeal

[terse hornet]

I have been playing normally. I can enter other servers, but when I try to enter our server, it shows that my account is at high risk. How can I apply to lift the high-risk status? I have been playing normally for three hundred hours.

[jagged kestrel]

when i can download map medium eu?

[misty scroll]

You will need to find a different server to play on

[misty scroll]

Did you submit an appeal?

[terse hornet]

yes

[misty scroll]

You'll find the maps in #wipe-feed shortly before wipe

[tawdry quartz]

can I play with ur mom

[misty scroll]

Then you simply need to wait for a reply

[terse hornet]

thank you

[misty scroll]

Appeals are typically reviewed within 1-3 days

[jagged kestrel]

Then I won't have time to download it and I'll be in line...

[misty scroll]

It's usually posted ~5 minutes before. Either way, this does not change whether you will be put in the queue or not, it just determines how long it takes for you to load the server after the queue

[honest onyx]

When’s force?

[robust musk]

#server-info you can find your server in this list

[terse hornet]

May I ask how long it will take to get a reply to the appeal? I want to play on the server at 11 o'clock.

[robust musk]

1-3 business days or longer it will depend on your situation

[terse hornet]

well,thank you

[charred crater]

How long do I have to wait for my appeal to be reviewed?

[robust musk]

1-3 business days or longer it will depend on your situation

[limpid lagoon]

@robust musk global wipe?

[robust musk]

#server-info

[polar flume]

!force

[glass olive]

Hey, @limpid lagoon

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1770318000:F> (your local time) is the time of the next force wipe and it will happen <t:1770318000:R>.

[gentle jungle]

so why me baned for that?

[naive aspen]

Hello, administrator. My account number 76561199700885182 shows a high-risk user. Can you tell me the reason for the data?

[prime thunder]

!appeal

[glass olive]

Hey, @naive aspen

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[prime thunder]

!appeal

[glass olive]

Hey, @gentle jungle

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[gentle jungle]

I raided the database with my friends after that, my Internet went offline and I couldn't log in for 10 minutes, but after trying to log in, I was banned for cheats, although I don't use them and am ready to be checked at any time

[drifting kiln]

thanks

[minor knot]

Hello, can you please tell me what the error is. premium_account_required

I can't access any of the official servers.

[prime thunder]

you should have skins in rust TO PLAY (not sure +- 15$)

[naive aspen]

Hello, administrator. My account number 76561199700885182 shows a high-risk user. Can you tell me the reason for the data?

But I have complained on the official website. I had an account a long time ago, but it was stolen by a cheater. This account was new to me, and I was banned after playing on the server for a while.

[crisp wedge]

EU medium is not up yet

[prime thunder]

up

[crisp wedge]

stuck on client ready :(

[drifting bison]

how do you manage to fuck up wipe day every wipe

[nocturne pecan]

Because they are a terrible team

[drifting bison]

im sure once the server is eventually fixed and people join, we will have an entire day of insane lag to which the server is barely playable

honestly have no idea why i bought vip

[nocturne pecan]

what else would you expect from a rustoria wipe day

[storm heath]

https://cdn.discordapp.com/attachments/1321108174576812182/1454328445696999434/image.gif

[crisp wedge]

why does it say its offline?

[drifting bison]

because these money hungry bastards fuck up every wipe day

[nocturne pecan]

theyre also not going to re wipe or anything so its gonna be completley random who gets in and who dosnt

[crisp wedge]

i got kicked while being in connecting screen XD

[robust musk]

@nocturne pecan @drifting bison if you dont need support please feel free to move the conversation over to #general

[jagged kestrel]

medium was kicik ??

[crisp wedge]

did EU medium crash?

[nocturne pecan]

we need all the support in the world to play medium rn