support

[static scarab]

If you already requested an unban and it was denied, then this is the final decision

[hollow heron]

One message removed from a suspended account.

[raw lantern]

!appeal

[glass olive]

Hey, @raw lantern

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fickle nebula]

look, I was banned and my appeal was approved, but I wasn't unbanned for a long time. Then they changed my blocking status, and my previous appeal was rejected. I want to write an appeal for the new blocking status.

[lofty quiver]

and why admin will get banned for no reason?

[earnest quiver]

У вас всё получилось?

[earnest quiver]

** The standard response time is 1-3 business days, but can be more or less based on the situation.**

[fickle nebula]

нет

[hollow heron]

One message removed from a suspended account.

One message removed from a suspended account.

[earnest quiver]

Возможно была жалоба на вас. Возможно вас банили на каких-то официальных серверах еще.

Возможно вы получили бан ЕАС и автоматически были забанены на сервере

[hollow heron]

One message removed from a suspended account.

One message removed from a suspended account.

[fickle nebula]

а как быть мне? я действильно играл с читом окло года назад сейчас я купил новый аккаунт и собираюсь играть без читов. Я смогу как то получить разбан или нет?

[earnest quiver]

Шанс есть всегда, но какой шанс я не могу сказать.

[hollow heron]

One message removed from a suspended account.

[earnest quiver]

Сейчас попробую что нибудь узнать

[fickle nebula]

хорошо спасибо вам

[earnest quiver]

Напишите вот этому администратору в ЛС, он позже поможет Вам. @lyric basalt

Только по Английски.

[fickle nebula]

хорошо спасибо за помощь

[fiery delta]

Can someone help me? I already opened a ticket and asked here, and nobody told me how long my ban will last.

[earnest quiver]

The standard response time is 1-3 business days, but can be more or less based on the situation.

[long wren]

If you try to connect to the server and the ban period is not displayed, you will be permanently banned.

[fiery delta]

pato doss
• Yesterday at 9:24 AM •
Initial Message
I was banned for association. I asked on your Discord how many days it would last, and they said it would last 7 days. I was banned on the 21st of last month. I was playing with 2 friends and 1 random person I met on Junin's server who records videos of Rust, and he was cheating. I don't know if my other 2 friends got their bans lifted, but mine didn't. Could you inform me how many days it can last or if I won't be unbanned?

Rustoria Administration
• Yesterday at 1:57 PM •
Administrator
Hello, unfortunately we decided to deny your appeal. Your suspension will be maintained.

They answered me this, but I need to know if I received a permanent ban or if it's temporary.

I got banned for association, but I don't have any friends who play Rust, and I have to play with people I know in the chat or on Junin's Rust content creator server. Is this the price I have to pay? To be permanently banned for association?

[dusty sorrel]

if your appeal was denied, the desicion is final

[fiery delta]

So it's permanent? Will I no longer be able to play on any official servers?

[wise hedge]

@lyric basalt THANKS SO MUCH FOR APEALING MY BAN I PLAYED WITH MY CLAN THX SO MUCH

RUSTORIA IS THE BEST SERVER

[lyric basalt]

[quaint thistle]

hello, forgot to mention u forgot to close the appeal Appeal #db97e8

[lofty quiver]

what i can do with my rustoria points i have a ton

ohhh nvm only modded servers

would be great like a VIP for 6 hours, for example idk 200k points

it would be a greater incentive

[merry falcon]

i was banned from a rustoria server months ago and i put in an appeal many months ago and never heard anything back i just put in another is it possible i can get some help

@slow vapor

it says my last apeal was approved but i still cant join any servers this was 2 months ago

[tropic zenith]

Ребят а тут есть где можнол найти турнир для клана?

[earnest quiver]

Expect

[earnest quiver]

Give me the appeal number and SteamID

[merry falcon]

ok my old one and my new one

old is #87179b

new is #6012cf

[green solar]

does anyone have problems with preview server?

[drifting herald]

What version of rust are you using? Staging or the main version

[merry falcon]

76561199389937365

that is my steam id

@earnest quiver

#6012cf

[green solar]

staging. i was on server for about 10 min and then was kicked

as for now i cant join the server

[drifting herald]

What did the kick message say?

[green solar]

firstly it was "connection attemp failed". now

[drifting herald]

Please make a ticket in #payment-support

[frosty locust]

what to do when trying to log into the rustoria server it gives a cheating error

[drifting herald]

Please make an appeal at https://rustoria.co/support/appeal

[merry falcon]

@drifting herald can i get some help man

[frosty locust]

Does this mean I was banned or is it some kind of mistake?

[wispy dirge]

File an appeal and they can take a look

[thick burrow]

what happen with website? how to fix it?

[steep mortar]

hello,how many time u take for check ban appeal ?

[normal orbit]

1-3 business days.

[normal orbit]

website maps section is fine for me, this is most likely network/internet issue on your end.

[normal orbit]

it means you were banned and only option is to appeal.

[tender nexus]

in eu mondays the server discriptions says bp never wipe... and in discord you say they wipe? nice one

[cyan dome]

when there's a server wipe rustoria US Main

[glass olive]

Hey, @tender nexus

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1764874800:F> (your local time) is the time of the next force wipe and it will happen <t:1764874800:R>.

[violet ruin]

#server-info

[violet ruin]

forwarded

[buoyant quartz]

i'm getting this as a error when trying to get on the preview server i did the rust update already

[sturdy terrace]

Are you trying to connect via staging branch?

[buoyant quartz]

No that's probably why then right?

[sturdy terrace]

Yeah, since the next map is for force, the preview server is on the latest staging branch. So you'll have to connect through there

[buoyant quartz]

Thanks didn't think about that @sturdy terrace

[rare axle]

I would like to ask which servers have no restrictions.

@sturdy terracehello

[runic spade]

wdym ?

[rare axle]

No team limit

[near oasis]

Please check this ID. It killed us at night, 60 meters away, without night vision, with three shots to the head. 76561198222346112

[patent crow]

!report

[glass olive]

Hey, @near oasis

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[rare axle]

Are there any servers without a team limit?

[patent crow]

#server-info check here

[runic spade]

same internet ?

[obtuse dagger]

how to report on RTG server?

[fading charm]

Why do the map previews for eu long not work?

Says ''Client update required''

[runic spade]

!report

[glass olive]

Hey, @obtuse dagger

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[violet ruin]

are you on staging

[fading charm]

It works now

[violet ruin]

ok

[signal meteor]

admins plis i need help i have 2 guys blockingme on the blackjack i can play

[runic spade]

unfort its a part of game process and there s nothing we can do

[glacial depot]

I would like to talk to the management! Please reply as soon as possible.

[north crest]

You can dm @neat pumice or @balmy cypress

[grave elbow]

IS RUSTORIA EU MONDAYS LAGGING FOR EVERYONE OR JUST ME ?

i got 12 ping on discord and 12k ping on rustoria

[toxic shard]

Your teamate need to contact the admin named in the baan

[glacial depot]

Your teamate need to contact the admin named in the baan

What does that mean?

[toxic shard]

your teamate got gamebanned by the game developers or the anticheat, if he wish to appeal his ban he needs to contact fp/EAC

[glacial depot]

Please provide evidence!

We're the Cheetah eradication team.

I don't know why it's called Cheetah

[toxic shard]

https://izm.fr/vNK7zeyXTj.png

[glacial depot]

Even if you offered me a lot of money, I would never want to be Cheetah.

[toxic shard]

well your friend like to buy new accounts, you don't seems to have the same point of view on it

[glacial depot]

Hello, could you please check the ban on (player name)? He is not a cheater – he is just very skilled and often gets misunderstood for his aim and reactions. We can provide full gameplay recordings and hand-cam footage as proof. Thank you for helping us!

He is being harassed by reports from bad players. He is just a good American player.

[toxic shard]

He got banned by the game developpers, nothing we can do about it

and no ... they don't ban people based soly on reports

[glacial depot]

Should I ask the management?

[toxic shard]

rustoria can't do anything about it

[toxic shard]

^

[misty scroll]

https://support.facepunchstudios.com/hc/en-us/articles/214241045-EAC-Banned

[glacial depot]

Okay, I'll contact Facepunch.

[toxic shard]

You can't contact them for him

only the player in question can appeal their own ban

[glacial depot]

I'll have him protest because he's so mistaken.

[toxic shard]

it's not his first rodeo, nor will it be his last if you ask me

[glacial depot]

Yes, he's good at games, so people always misunderstand him and it's annoying.

[toxic shard]

game devs don't try to understand people, they look at fact and ban based on them

[glacial depot]

How do I remove a team ban?

If we have Cheetah on our team, we need to eliminate him.

[toxic shard]

you have one, his name this wipe was pidi, not his first rodeo like I said

now your (the rest of the team) ban will expire in 7 days

[glacial depot]

Thanks for your reply

[green solar]

how many hours i need to play to vote for the map?

[toxic shard]

this information is not public, but it's based on "active hours"

[final sage]

Hello, I need help.
The problem is that I was banned when I tried to log in to the server.
When I first logged in, it said that I was banned for using cheats, but I didn't use any cheats.

[hexed nimbus]

!appeal

[glass olive]

Hey, @final sage

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[full oxide]

!appeal

[glass olive]

Hey, @full oxide

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[ebon ether]

hello, my teammate just got me banned because he was cheating. I just found him off the rust LFG page and this is my first wipe with him. Is there anyway I can appeal? I had no idea

[north crest]

!appeal

[glass olive]

Hey, @ebon ether

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fervent holly]

2 cheaters on rustoria eu monday

[runic spade]

!report

[glass olive]

Hey, @fervent holly

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[opal vault]

Would like to talk to a admin in DM

[runic spade]

hi, mb i can help you ?

[keen bone]

cheater cheater cheaters, every fucking place on this server

[glass olive]

Hey, @keen bone

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[keen bone]

fuck your tickets, all they do is get replied "we dont see anything wrong right now"

bro got beamed 240metres away

with a p2 ffs

[opal vault]

What do you expect them to do more than checking if they see something suspicious?

[raw lantern]

!appeal

[glass olive]

Hey, @raw lantern

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[tardy inlet]

i got a question

someone help me

[static scarab]

Tell me how I can help you

[tardy inlet]

yo if i was banned from rust 2 years ago and they just came out with the second chance stuff am i good?

@static scarab

[static scarab]

You can open an appeal. It depends on the Rustoria admin team. Please submit an appeal through the official support page so they can review your case.

[static scarab]

!appeal

[glass olive]

Hey, @tardy inlet

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[timber dawn]

Can I add to a ticket or do I have to remake one after sent

[tardy inlet]

@static scarab i dont wanna buy rust again if i cant

[timber dawn]

If you’ve been banned for8+ months you can

[static scarab]

If it’s about the same situation, please add it to the ticket if it allows you to

[static scarab]

That information can only be given to you by an administrator through an appeal.

[tardy inlet]

okay @static scarab

[glacial depot]

Hello! Thank you all for your replies! I have a very skilled American player on my team. He's so good that people often mistake him for Cheetah. So I protest the face punch. He's not Cheetah, so we'll clear up his confusion. RUST Steam is a great game. It's one of a kind. My fellow Samurai Guardians and I will keep playing it until it's finished. I'm truly grateful for the wonderful friends I've met thanks to this great game.

[junior wing]

BR Long lagging pretty bad

[long wren]

have you submitted an appeal?

[sharp epoch]

Hello, Rustoria admins, what's wrong with the small server?

[glacial depot]

@long wren
I'll do it tonight

[long wren]

ah

[violet ruin]

Whats the issue?

[violet ruin]

Hey, any complaints in the chat or just you?

[junior wing]

wasnt just me but its fine now

[violet ruin]

Okay..?

[violet ruin]

If it continues dm me a picture of ingame chat lag complaints

[plush ferry]

rust error - upload krkb.sys before launching the game heelp pls

[hexed nimbus]

!gamefiles try this

[glass olive]

Hey, @plush ferry

To verify your game files, follow the steps below:
https://files.rustoria.co/JkUAVPTgU4bYbZ4q6aab59vRd4rm3pEk.mp4

[snow hollow]

Algún administrador que hable español? Me gustaría sacarme unas dudas

[long wren]

No dudes en hacer preguntas aquí.

[snow hollow]

Gracias! Tenia pensado comprar el vip en rustoria me gustaría saber si solo funciona el en servidor en cual lo compre, o si funciona todos los servidores de rustoria, porque yo usualmente los servidores los cual juegos son (br main, br Long y us mondays)

[earnest quiver]

Funciona únicamente en el servidor donde lo compraste.

[snow hollow]

Ahh entiendo entiendo

Gracias por la atención

[earnest quiver]

Por favor, para nosotros no es un problema 🙂

[covert nova]

When does map voting end for force

If only a hot mod or admin that is ultra hung could answer me

[earnest quiver]

https://rustoria.co/maps

[hearty fulcrum]

they end a few hours before the wipe

[covert nova]

It ain’t say when it ends home diggity dawg

[covert nova]

Thank you gamer 🙏

[static igloo]

how to see map

[hearty fulcrum]

Do you mean map vote on the website or map preview in-game?

[thick burrow]

how?

i need VIP :(

[royal gorge]

my ticket hasnt gotten a response in 2 days

[thick burrow]

When will the VIP be?

[runic spade]

is it appeal ?

[royal gorge]

yea

[runic spade]

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[thick burrow]

what about VIP?

[runic spade]

idk

[runic spade]

!vipstock

[glass olive]

Hey, @thick burrow

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[thick burrow]

ty

[royal gorge]

@runic spade i have a question

[runic spade]

?

[royal gorge]

is it possible to be false banned

[runic spade]

ofcrs, admins r humans as well

[runic spade]

thats why we have appeal section

[royal gorge]

yea my account is high risk im sure a bot auto banned me

my first time playing rust pc

[runic spade]

as i know u created an appeal right? then wait for a response

[zenith cypress]

@lyric basalt check dm pls

[lyric ravine]

All the administrators on this server are a fucken joke they don't even do there job fucken bunch of clowns

[plucky scarab]

can somebody of support team explain me my "ban evasion"

I can explain the situation from my perspective...

[runic spade]

explain it in appeal

!appeal

[glass olive]

Hey, @runic spade

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[plucky scarab]

sure

[lyric ravine]

There appeal is a bot response they don't even look in too it

[plucky scarab]

Could be

cuz I got like banned for playing with a cheater " I didnt know bout that" than made appeal and got rejected and got "ban evasion" while I was just trying to explain the situation to the one who was having a look at the appeal.

[thorny dune]

None of our player appeals are handled by a bot

[lyric ravine]

Pretty sure they are

[thorny dune]

I'm certain they aren't, every appeal is handled by the banning admin for that player

[lyric ravine]

Nah cuz if they did there job right they would now the guy they banned just joined are group n we where in a team for less the 5 min before he got ban n we didn't now him. We where just in a ui so none of killed each other he's wasn't on are tc or anything

[thorny dune]

Sounds like you got banned for playing with a cheater and by your description it was correct, who you choose to play with, ally with or invite into your team is up to you. You should only play with those you can trust to avoid this kind of situation, assuming I am correct in your ban reason

[lyric ravine]

The dude had 7000 hrs

We only invited them so they would stop door camping use like the ban is bullshit

[thorny dune]

Do you have your SteamID or appeal ID by chance?

[lyric ravine]

Yeah

Appeal #adf955

[raven mist]

Wouldnt really be beneficial if it were a bot doing it

[lyric ravine]

Like they where in are group less then 10 mins if u looked at the sever log ud see they have never been in are group till then

[wispy dirge]

@spare adder did you need assistance?

[slender echo]

Can you please help me? I've been banned from the server for using cheats, but I didn't use them. How can I remove the ban?

[wanton stump]

!appeal

[glass olive]

Hey, @slender echo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[spare adder]

@wispy dirge yes i do just waiting to be draged

[torn totem]

bro same idk what happened

[slender echo]

I played the main game in the desert on MAIN. And there are cheaters living nearby, and they are still playing, but I was banned because I am honest and play without cheats

[torn totem]

yeah i have 3k hours n got banned too i have zero clue as to why

[slender echo]

For a large number of reports on your account, as I understand it, cheaters can send a large number of reports

[plucky scarab]

same situation there, My friends while I was asleep they invited one or two neighbours to our team so we dont kill each other everytime. In the end one of them got banned for cheating I guess and so did we get banned for "playing with a cheater". After that I was trying to explain the situation to support through appeal system, Then I got banned for "ban evasion" maybe they did think that I was cheating or I dont know, maybe I didnt explain the situation properly in the appeal. Dont really know and thats so sad to me. My teammates got unbanned for "playing with a cheater" and I am there sitting and wasting my time while being "banned for evasion" and there is not much I can really do than try to explain what happened in appeal and most likely get the same answer like last time month ago If I remember right xd

[turbid oasis]

your admins are a joke

[raw lantern]

It's been 3 days already, why haven't the developers responded to me?

[earnest quiver]

What is your question?

[raw lantern]

I contacted support because I was banned for nothing, I can explain

[earnest quiver]

Have you filed an appeal?

[raw lantern]

Yes, 3 days ago

[earnest quiver]

What is the decision on the appeal?

[raw lantern]

So far no one has responded to me.

[earnest quiver]

Appeal number?

[raw lantern]

Appeal #010731

[raw lantern]

I answered everything there honestly

how's it going?

[earnest quiver]

I tried to convey the information, please wait.

[raw lantern]

okey thank you

[raw lantern]

I've just been rejected again, can I just ask you why?

[raw lantern]

I've never used cheats in Rust, and I only logged into the server once, and I was dead. When I object, I get banned right away.

[earnest quiver]

I'd be happy to tell you why you were denied. But unfortunately, I don't know. However, I can say one thing: the administration's decision is not up for discussion. You can try appealing again after a while; maybe you'll get lucky.

[raw lantern]

It's just been 5 months, I just never logged in with cheats and I was banned for nothing.

[earnest quiver]

Unfortunately, I can't help you any more. 🥺

[raw lantern]

Maybe I should write to someone, I just don't know, donate to the server so that I have more trust, I just don't know what else to do

[deep valve]

do the BP'

Do the BP's on rustoria monday us wipe with this force ?

[versed quartz]

Yes #announcements message

[neat pumice]

There's no one to write to, donating does nothing in terms of gaining trust, we ban donators if they break our rules, the same as non-donators. If your appeal has been denied, that decision is final.

[half bear]

where do i ban appeal

[wanton stump]

!appeal

[glass olive]

Hey, @wanton stump

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[patent crow]

!appeal

[glass olive]

Hey, @half bear

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[spare adder]

hello anyone active??

[patent crow]

yes what do u need help with?

[olive grove]

when does us main wipe

[spare adder]

i would like to speak with someone

[patent crow]

yes what do u need help with

[patent crow]

for wipe u can check #server-info

[spare adder]

A ticket

[patent crow]

Ahh what ticket?can you explain me?

[spare adder]

i would rather just get dragged into a call its a lot

[severe stone]

меня забанило на всех серверах рустория, по причине софт хотя сам не разу не играл с ним

[patent crow]

Sorry, I’m currently unavailable for VC

[severe stone]

шо делать

[spare adder]

all good i will just wait till someone is able to vc

hopefully soon tho

[median crown]

An appeal or player report? Unsure when a staff member would be available to vc but can help you sort out any questions you may have here

[mint warren]

!appealru

[glass olive]

Привет, @severe stone

Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://rustoria.co/support/appeal

Если ваш Discord привязан к учетной записи на https://rustoria.co/link вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.

Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

[olive grove]

ty twih

[cyan flame]

hi admin

As I know, my internet has a dynamic IP address, so I was probably banned?

[violet ruin]

!appeal

[glass olive]

Hey, @cyan flame

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[cyan flame]

I asked a question.

[long wren]

what do you need help guys?
@turbid oasis @spare adder

[spare adder]

we are waiting for someone to be able to vc

[long wren]

so what do yoh need help

[turbid oasis]

find when we can to vc with some one

[long wren]

if your banned?

[spare adder]

a ticket

its a lot and i would rather just vc with someone

[hexed nimbus]

Admins do not deal with appeals trough vc you need to make a appeal on the website

[spare adder]

its more then just that

[long wren]

Please explain precisely

[turbid oasis]

lot to explain

[spare adder]

@hexed nimbus are you able to vc

[long wren]

Suspicious player?

[hexed nimbus]

If nobody drags you then nobody is Able to vc

[spare adder]

ok

[long wren]

Hello?

[spare adder]

can yall stop kicking me

[turbid oasis]

hello

[long wren]

Then tell me what your purpose is

[hexed nimbus]

What does the kick msg say ?

[long wren]

Say it here

[turbid oasis]

yup 1 sec lots to say

[long wren]

or pm ?

[turbid oasis]

i can pm it to u

[long wren]

send me please

[long wren]

?

[turbid oasis]

im tyoing the msg now

typing

[turbid oasis]

i pm you

[long wren]

we dont take appeal in discord

please submit an appeal

[spare adder]

cant wont let me

[long wren]

thank you https://rustoria.co/support

[spare adder]

thats why i am here

[turbid oasis]

we did and all got the same msg

[hexed nimbus]

What does it say if you try to appeal as it will say why

[plush echo]

where could one find a map of the upcoming rustoria EU main?

[hexed nimbus]

#map-vote-roles

[turbid oasis]

already did the appeal wont let me do another

[long wren]

typically a response to an appeal will take 1-3 days.

[turbid oasis]

we all got it in 5 hrs

i can send the msg to u

[hexed nimbus]

Correct if it’s denied then that’s it. If the message was “cheating “ its perm ban if it was “playing with a cheater “ 7 day temp ban when its the first time

[turbid oasis]

no it was Playing with cheater

the dude had 6000hrs we had no clue

we where just trying to be freindly to the people around us

[spare adder]

that were just door camping us

[hexed nimbus]

Knowing or not does not matter you if some way shape or form had benefit if it and therefore the team all get 7 day temp

[turbid oasis]

got look at you logs we didnt get anything from them lmao

[long wren]

If the appeal was denied, then that is the final decision.

ban will remain

[spare adder]

How are we supposed to know he’s cheating with 7000 hours and he didn’t even have access to our TC or anything the only reason if he got added to the team UY is it because you’re just sitting at our door door camping us and we don’t even know what teammate got banned

That’s just a false ban

[long wren]

#support message

[spare adder]

Yes I am looking for support

[long wren]

click

[spare adder]

Like I’m a vip member and all and yall not even trying to resolve the problem

[long wren]

we don't take into account whether you knew what was going on or not

[spare adder]

Yet again you can look into your logs and see that he just joined our team

[long wren]

What does VIP have to do with this issue?

[spare adder]

Not even 1hr

[turbid oasis]

yea thats the problem u just think every one in the ui is cheating or new about it

[spare adder]

That I spend money on the server just to get false banned and not even care to try and resolve the problem

[turbid oasis]

you guys have logs and server history of what people do

[long wren]

It's not a false ban

[turbid oasis]

yea it is

[spare adder]

It 100% is were you their watching

You could go in logs and see

[long wren]

appeal wad denied right?

[spare adder]

It was denied because you guys just use ChatGPT

[turbid oasis]

yes zeziy is my freind we both got the same bot msg

[spare adder]

We all got a copy and paste answer

[long wren]

please move #general @spare adder @turbid oasis

you guys dont need help

[spare adder]

I need support on my false banned

You can see how long I was playing with someone

If you know what happened who was the guy cheating that got us all banned

[long wren]

last warn

move #general

[spare adder]

Wow great support form people that get paid from my vip

Thank you I will move to #general now

[turbid oasis]

agreed

[humble nymph]

can i make new unban request if my old one if denied?

[long wren]

[humble nymph]

never?

and how do i know do i have perma ban

[runic mortar]

Just to make sure, the cancellation of the naval update until february doesnt effect the maps

[lyric ravine]

Lmao admin teams a joke lmao 🤣 bunch of losers 🤣 can't do there job properly 😂 just threaten people trying to get help wow what a grate job go get a real job ur all a fucKen joke

Bunch of dat lazy fucking discord mods with no life sucking each other dicks fucken losers

[raven mist]

You typing this really makes you look cool

Not sure where u see us threaten ppl?

[unique leaf]

is the eu long map 5 preview working right now or is it down?

[silent crypt]

@raven mistgot vip cant join

[raven mist]

Are you vip on the server you are trying to join?

[silent crypt]

yes

[prime drum]

@raven mist can i be unbanned, my gameban was lifted by EAC after not even a week it was false but i still cant play your servers .

76561199277386311

[coral spindle]

hey admins, i have a 232d vacban on cs2, it doesnt let me join any of rustoria servers, ive spent alot of time and money on rust, im worried i wont be able to play your amazing servers, i used to play facepunch servers but with the amount of cheaters there its unplayable, i heard rustoria is far better because of the active mods and admins, also good anticheat, will i be able to play 365d after the vacban or no?, and before anyone starts judging me cuz of the vacban, sorry ive learned from my mistakes and im not cheating on rust (never) or any other games anymore i really hope i will be able to play rustoria servers after 365d but id appreciate if something could be done to let me play them now, if not at least give me information on when or if i will be able to play rustoria servers https://steamcommunity.com/profiles/76561199528360673/

[snow hollow]

algun administrador que me pueda sacar una duda, me gustaria saber a que hora es el wipe de br long mañana

hora br o arg

[north crest]

https://rustoria.co/rules/vanilla

[north crest]

what does it say when you try to join?

[prime drum]

will i get unbanned?

[north crest]

idk

[deep dragon]

guy in rustoria.co us main promoting cheats

i have proof

his names EYESPY

check chat logs

[runic spade]

!report

[glass olive]

Hey, @deep dragon

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[snow hollow]

algun admi me puede responder a que hora wipea br long

[coral spindle]

Playing with a cheater, i dont get it tho

[coral spindle]

I dont have any eac ban on any account neither a ban on rust on any account

only vac from cs

[glass olive]

Hey, @snow hollow

To find information about our servers, head over to #server-info and/or view the 'About Me' section of the server bots on the right-hand side.
Here you will find information such as:

• Server IPs
• Wipe Schedule
• Map Size
• Clan Limit
• Team UI Size

To learn more about the monthly force wipe, type !force.

[indigo kayak]

My appeal got accepted for my ban bc I wasn't cheating but i haven't got unbanned

[runic spade]

hi when it was approoved ?

[indigo kayak]

yesterday

im not sure what time

it just says approved

[runic spade]

dm

[prime drum]

will i get unbanned since my ban was lifted?

[runic spade]

wdym lifted ?

[timber dawn]

Any mods

I js clipped a cheater alr sent 2 tickets yesterday

[prime drum]

i appealed it at https://www.easy.ac/en-US/support/contact/appeal where facepunch told me to go

they accepted it and my gamebanned acc got un gamebanned but im still banned on rustoria servers

[runic spade]

hi, thats good that u clipped it! admins ll look into it asap

[hazy compass]

How much recent activity do you need to vote? I played the server 20 hours a day for 3 weeks and can't vote on next map...

[timber dawn]

another piece of evidence

[runic spade]

[loud flax]

why cant i join the preview server for rustoria us main i have vip and it wont work it says i need to update but thats not true

[remote sigil]

If i will buy vip now, will it stay for tomorrow's force wipe?

[long wren]

If you purchase VIP, it will last for 30 days.

[long wren]

have staging client?

[jovial onyx]

i got banned for playing with a cheater in a max ui group i was allied with and apeal got denied is it perm?

plz someone look into it

[hollow cosmos]

Most likely not but depends on the situation. You can check how long is left on a ban by trying to connect to one of the servers.

[jovial onyx]

it just says banned

playing with hacker

[jovial onyx]

nvm 6 days lets gooooo

im never teaming with rando again

[ashen falcon]

Can anyone help me? Why can't I access the preview map? I get the error "Invalid connection protocol: Client update required."

[brave abyss]

on the #map-vote-roles how long on the server do you have to be playing to vote on map

[prime drum]

help me

[loud flax]

staging branch?

[long wren]

Yes

[long wren]

what do you need help with

[wise veldt]

how can i preview next force maps whenever i try to connect it says i need client update but my rust if fully updated

[prime drum]

im still banned on rustoria servers after a false ban, the gameban was lifted by EAC at the website. can i be unbanned rustorias the best servers

[long wren]

!steamid

[glass olive]

Hey, @prime drum

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[prime drum]

76561199277386311

[long wren]

forwarded to admin

[long wren]

you cant submit appeal right?

[prime drum]

no

[long wren]

You can play on the official server through staging branch

[long wren]

you can?

[prime drum]

yes every other server

[prime drum]

i made a appeal before i got unbanned and they denied it so i cant make another one

[long wren]

got it

[violet ruin]

Pretty sure yea

[glacial depot]

I received a message from Face Punch. Please answer. Thank you!

Matt (Facepunch Studios)

Dec 3, 2025, 21:33 GMT+1

Hello mikojil,

Community Server Bans - These are specific server bans placed by community-run server admin not affiliated with Facepunch. We cannot help with these and you will need to request an unban from the specific server, or find a different server to play on.

Matt (Facepunch Studios)

Dec 3, 2025, 21:33 GMT+1

Hello mikojil,

Community Server Bans - These are specific server bans placed by community-run server admin not affiliated with Facepunch. We cannot help with these and you will need to request an unban from the specific server, or find a different server to play on.

@long wren

Matt (Facepunch Studios)

Dec 3, 2025, 21:33 GMT+1

Hello mikojil,

Community Server Bans - These are specific server bans placed by community-run server admin not affiliated with Facepunch. We cannot help with these and you will need to request an unban from the specific server, or find a different server to play on.

[long wren]

huh?

you have rustoria banned?

[glacial depot]

@long wren

I received a message from Face Punch. Please answer. Thank you!

[long wren]

you have rustoria banned?

[glacial depot]

@long wren
yes

[long wren]

what your banned reason?

which server?

[glacial depot]

@long wren
A team member was suspected of being Cheetah,

[rose totem]

hi, i just bought vip for eu long but also i want to try the preview map and i get the error that i cant acces because i dont have VIP

[long wren]

association banned?

[rose totem]

its working, thanks

[glacial depot]

@long wren

association banned?？

[long wren]

What happens to the banned resaon displayed when connecting to the server?

[glacial depot]

@long wren

yes

[long wren]

what your banned reason

cheating?

or association

[glacial depot]

@long wren

Played with Cheetah

[long wren]

have you submitted an appeal?

[glacial depot]

@long wren
yes

[long wren]

please wait for a response to your appeal.

[glacial depot]

@long wren

This is what came back

@long wren

Matt (Facepunch Studios)

Dec 3, 2025, 21:33 GMT+1

Hello mikojil,

Community Server Bans - These are specific server bans placed by community-run server admin not affiliated with Facepunch. We cannot help with these and you will need to request an unban from the specific server, or find a different server to play on.

@long wren

I would like to know if he really used cheat. Did you ban him based on his ban history alone?

[long wren]

which website did you appeal to?

[glacial depot]

@long wren
From Steam to Face Punch

[long wren]

I think you appealed on the wrong website

https://rustoria.co/support please submit an appeal via our website @glacial depot

[glacial depot]

@long wren
Could you please tell me?

[dull niche]

вопрос есть , будет ли вайп в пятницу после глобала сегодня? (на main rustoria)

[long wren]

what?

[glacial depot]

@long wren
thank you!

[long wren]

?

[dull niche]

@long wren вопрос есть , будет ли вайп в пятницу после глобала сегодня? (на main rustoria)

[long wren]

eu main?

[dull niche]

да

[long wren]

В четверг будет только глобальное удаление данных.

[dull niche]

то есть следующий вайп на eu main будет 11 числа?

[long wren]

Yes

[dull niche]

спасибо за информацию!

[glacial depot]

@long wren

Thank you for letting me know. I have sent the complaint and will wait for a response.

[tawny grove]

Where can I check wipe list on eu east long?

@long wren

[long wren]

we dont have wipelist

[lean pond]

Am I going to be able to join with staging today? For now it has the update and I don t know if it will give me an error when i try to join

[prime thunder]

Not sure, but I think yes. I will try with staging

I saw admin/moderator was writing he sure it will be work

[prime thunder]

Rustoria don’t have official wipe list

It’s wipe list (from monthly community)

[neat dove]

blueprints wiped on x2 eu today or not?

[violet ruin]

#server-info

[boreal lotus]

hey do the servers wipe when the update comes out or a couple hours after?

[violet ruin]

When the update comes out

[boreal lotus]

all good mate thankyou

so i can get in early through staging is what youre saying

[violet ruin]

np

[violet ruin]

Usally yes

[boreal lotus]

bet ty king

[violet ruin]

Np

[long wren]

@prime drum resolved

@winter storm @dawn umbra what do you need help with?

[dawn umbra]

bro my friend

get banned sw @winter storm

but he not use cheat

[long wren]

he need submit an appeal
https://rustoria.co/support

[dawn umbra]

okey thank you

Is there anything we need to do here?

share screen or anydask

[tardy inlet]

why aren’t they unbanning people, after rust just gave second chances

[dawn umbra]

open ticket thank you

I hope they respond quickly. We want to catch up with the wipe in the evening

[long wren]

appeals take 1-3 bussines days so please be patient

[long wren]

where?

[winter storm]

@long wren I want to catch up with the wipe. I can prove that I haven't used anything. Can you please help me faster?

[long wren]

we do not do pc check

[dawn umbra]

he use vpn i think get banned for vpn

is country banned discord

[gaunt nimbus]

Is there a limit to the number of teams in the official service？

[long wren]

You need to check each server

[long wren]

we allow vpns

[gaunt nimbus]

If the rules don't say there's a limit on the number of people, does that mean there's no limit on the number of people

[long wren]

please check the server bot vio on the right

[long wren]

Yes

[manic field]

What time is the global wipe on the Rustory EU Long server?
Russian time

[patent crow]

check here #server-info

[quasi dagger]

<@&274971100184576010>

My appeal admin told me I can make a appeal one day before force wipe. However, I can’t make one, and I don’t know which admin I’m talking to.

What can I do?

[dull niche]

@long wren привет еще раз апдейт не выйдет сегодня по новостям видел , будет ли сегодня глобал вайп?

[long wren]

!forceru

[glass olive]

Привет, @dull niche

Глобальный вайп каждый первый четверг месяца. Обычно вайпу подлежат:

• Карта
• Чертежи
• Очки магазина

Обычно глобальный вайп происходит в районе 22:00 по Московскому времени.
<t:1764874800:F> (ваше локальное время) время когда будет следующий глобальный вайп, через <t:1764874800:R>.

[long wren]

appeal was denied?

[mint kiln]

I keep getting time out and I can't join the server. What is the reason?

[thick burrow]

Are the VIP slots updated during the wipe?

[long wren]

!vipstock

[glass olive]

Hey, @thick burrow

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[sacred magnet]

will rustoria eu low pop vip go back instock before wipe

[long wren]

read above

[lean mauve]

ав

здравствуйте непонимаю почему забанило на сервере растории хотя не разу не заходил на сервер прошу разбанить стим акаунт

[violet ruin]

!appealru

[glass olive]

Привет, @lean mauve

Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://rustoria.co/support/appeal

Если ваш Discord привязан к учетной записи на https://rustoria.co/link вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.

Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

[violet ruin]

what the guy who mentioned you said

[gusty fog]

i have vip but cant access preview server rustoria long

[violet ruin]

try on staging

if no work then send me a screenshot of the disconect message

[vale raptor]

идите нахуй

[tulip yarrow]

hi, how to appeal if appeal denied since its gonna be force wipe. im associated banned

[wanton stump]

!appeal

[glass olive]

Hey, @tulip yarrow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[tulip yarrow]

it says i couldnt appeal and ban remain applied, but the guy who was banned only temporaritly banned and he could play force wipe meanwhile i cant (?) @wanton stump sorry to tag

[edgy oracle]

Can I find out the map before the wipe? Can I download it?

[mint warren]

before wipe, you can download the map.

you can see it in the channel #wipe-feed

[cloud path]

hi i was banned for cheats even though i didn't use them and i didn't even know that in the bath i saw your server and wanted to log in and they kicked me for cheats please unban me my nickname is etx3groman and my login is marm354

[wanton stump]

!appea;

[edgy oracle]

Thank you

[wanton stump]

sending you DM

[tulip yarrow]

<@&274971100184576010>

[minor temple]

!steamid

[glass olive]

Hey, @tulip yarrow

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[tulip yarrow]

76561198289595526

[cloud path]

!appea; hi i was banned for cheats even though i didn't use them and i didn't even know that in the bath i saw your server and wanted to log in and they kicked me for cheats please unban me my nickname is etx3groman and my login is marm354

[mint warren]

!appeal

[glass olive]

Hey, @cloud path

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[minor temple]

You will be able to play force now

[tulip yarrow]

OMG

RUSTORIA IS THE BEST, I LOVE TOU ADMINISTRATORS

[tulip yarrow]

@minor temple <color=#28B463>Unban in: 7D 15H</color> | Playing with cheater <color=#ff6666>Appeal @ bans.rustoria.co</color>

its still like this sorry

[minor temple]

Just wait 20 mins then you should be able to connect. The unban need time to go out to all the servers

[tulip yarrow]

okiee sir

ill try to wait until force

[minor temple]

just don't keep trying to connect that will make it worse

[tulip yarrow]

okayy, sorry

[proven dragon]

When will the server lag be fixed? For those of us in Latin America, our ping goes up to 10,000 ms. @minor temple

[gusty radish]

What time will the update be

?

[static hatch]

@minor temple Is there a way for me to get unbanned? I was banned for having a high-risk account, which I believe is due to my low play hours and the fact that I created the account just a few weeks ago. Although I have only a few hours on this account, I am quite skilled at the game. I also have another account that my friend lent me, on which I have 600 hours of gameplay. This experience has given me a good understanding of the game's mechanics and recoil control. I submitted an appeal 5 days ago, and I hope I can get unbanned soon.

[minor temple]

If you want to be unabanned you can appeal. If the outcome of that appeal is that you won't be unbanned then you ban will remain.

[iron pagoda]

@minor temple Do you know if the map that we voted for the wipe will keep the same? Or it will change? I mean, the update is not coming and maybe the map has entities from the update?

[minor temple]

I believe it will remain, Don't think there was any planned map updates this force

[iron pagoda]

mmm i think you misunderstood me...

We vote for a map but that map is for the naval update... If the naval update is not coming... The map will be the same that we vote?

[runic spoke]

hi, what card well it be eu long?

[toxic shard]

naval update has no impact on main island

[iron pagoda]

Ok, thats what i wanted to hear 🙂

Thanks ❤️

[steady latch]

🤙

[tardy horizon]

yo guys

[prime drum]

What abt me man I was false gamebanned and the ban got lifted can I get unbanned on rustoria servers before force pls

I’m not lying man look we’re both Wally1k mutual

[minor temple]

Can you send your steam id

[prime drum]

Yea 1 sec

[prime drum]

76561199277386311

[tardy horizon]

why i can't preview eu long map on staging branch?

nvm i fixed it

[minor temple]

Have you already had the ban sorted, you should be able to connect

[mint warren]

you need to use a branch called main

[prime drum]

I appealed it on rustoria website before it got lifted

And it got denied

[static hatch]

I already appealed 5 days ago, and I haven't received any response yet

[minor temple]

It's been removed this morning try connect to the server

[prime drum]

I’m in the server! Thank you sm

[tulip yarrow]

hi i checked after 30 mins and still banned

[leaden gull]

!appeal

[glass olive]

Hey, @leaden gull

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fickle juniper]

why

[analog pumice]

!wipe

[glass olive]

Hey, @analog pumice

To find information about our servers, head over to #server-info and/or view the 'About Me' section of the server bots on the right-hand side.
Here you will find information such as:

• Server IPs
• Wipe Schedule
• Map Size
• Clan Limit
• Team UI Size

To learn more about the monthly force wipe, type !force.

[earnest quiver]

As I understand it, you have already filed an appeal against this ban, and it was denied.

[leaden gull]

<@&274971100184576010> i want appeal on rustoria sea main.but i cant connect to the website.i got ban because my friend gift me wrong acc

[west osprey]

steam ID?

[leaden gull]

76561199319477666

[rain raven]

!appeal

[glass olive]

Hey, @rain raven

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[west osprey]

Ok, whats your main account lol

[fair swan]

@west osprey hi could we, get into dms?

[west osprey]

What did you need?

[fair swan]

could u just look, i sent entire message to you

[leaden gull]

this 1

[leaden gull]

.

[fickle juniper]

yes

[west osprey]

This isn't a main account

[mint warren]

When your appeal is rejected, it means that this is the final decision.

[leaden gull]

wait

[tulip yarrow]

hi lorie, it seems like kity afk could u help with mine?

[earnest quiver]

Well, then there's nothing you can do. If your appeal is denied, that's the end.

[fickle juniper]

What if there was a mistake?

[tulip yarrow]

have tried after 30 mins buty still banned sir

[fickle juniper]

BUT I can play on other official servers...

[west osprey]

I reviewed yours, sometimes it can take sometime to be processed through the system unfortunately. I don't have an ETA on when your ban will push through, but I suggest not spam connecting with your account as it can cause errors. Completely out of our hands

[tulip yarrow]

would i atleast be able to play force wipe?

[west osprey]

I'm super hopeful it'll go through before then, usually a server restart can help things, surely a server wipe will

[west osprey]

Please link all of your accounts.

[west osprey]

I'm waiting

[leaden gull]

76561199605225993

this 1?

[west osprey]

Surely you have an account that has more than 45 hours

[ruby turtle]

When does official EU Long wipe please?

[minor temple]

In 3 hours and 6 minutes

[tulip yarrow]

aights i hope so sir

[ruby turtle]

Thanks mate 👍

[fickle juniper]

https://steamcommunity.com/id/XMAO2G/

[leaden gull]

76561198435402476

[west osprey]

Your appeal was denied, that decision is final.

[west osprey]

So, not only are you perm banned on our servers for playing with a cheater, you're also EAC gamebanned 30 days ago. Regardless of which account you're trying to connect on, you're not permitted to play here. Have a great day.

[leaden gull]

damn

[coarse oak]

Hey rustoria staff - a friend of mine was banned for association with a cheater - where can he see the duration of the ban? Thanks!

[minor temple]

They can see the duration when they connect to the server

[coarse oak]

Understood, just confirmed my buddy is cooked and didn’t understand 5D 11H as the ban duration

Sorry for that and thanks

https://tenor.com/view/facepalm-really-stressed-mad-angry-gif-16109475

[tranquil quiver]

At force wipe we need to install update?

Because if they delayed naval update

there is no update

[prime thunder]

yes, or a bit faster

[onyx cipher]

how do i check how long i have vip left

[west osprey]

There will still be an update, just not that update.

[tranquil quiver]

Ty ❤️

[knotty token]

!appeal

[glass olive]

Hey, @knotty token

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[coral spindle]

can someone answer?

i get a msg "playing with a cheater"

[mint warren]

!appealru

[glass olive]

Привет, @coral spindle

Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://rustoria.co/support/appeal

Если ваш Discord привязан к учетной записи на https://rustoria.co/link вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.

Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

[coral spindle]

how to appeal eng?

!appealeng

[mint warren]

!appeal

[glass olive]

Hey, @coral spindle

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[coral spindle]

thank you appealed

[rose gazelle]

where can i find the map for the next wipe

[wanton stump]

#map-vote-roles

[plucky scarab]

Rustoria support in the appeal system is crazy, I wonder how this guy is answering on those tickets when hes english sucks lmao

take more support like the one who replied to me aha

[minor vortex]

Hello, it is possible to join on force with staging branch ?

[quasi dagger]

Yes but they told me to contact you guys day before force wipe

[sacred magnet]

bruh can we restock eu low pop vip

[cosmic abyss]

my friend have message when he load on serv: Come to discord.gg/rustoria - Luke . How to fix?

[verbal torrent]

hi, i got banned on br main and i don't know why

[wanton stump]

!appeal

[glass olive]

Hey, @verbal torrent

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[solemn lantern]

is it possible to switch vip from toria eu east long to eu long?

[whole hollow]

!vipissues

[glass olive]

Hey, @solemn lantern

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

Submit a #payment-support ticket and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[drifting herald]

Please send a DM to @balmy cypress With your steamid

[violet ruin]

check on battle metrics

it should be ~600 or maybe even more

im not sure

[marsh reef]

Why was I banned when I wasn't cheating?

[wanton stump]

!appeal

[glass olive]

Hey, @marsh reef

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[violet ruin]

#network-support-old please

[vestal timber]

!appealru

[glass olive]

Привет, @vestal timber

Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://rustoria.co/support/appeal

Если ваш Discord привязан к учетной записи на https://rustoria.co/link вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.

Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

[marsh reef]

Hey man, I can't open the appeal on your site and I don't know why. I'm cheating.

[tranquil anvil]

what time is the br main wipe, time for Argentina?

[marsh reef]

I don't know why. Do you know the reason and why I was banned?

[past verge]

Hi, I bought vip and i cant join rustoria eu long preview server from staging, why is that?

[static scarab]

!force

[glass olive]

Hey, @tranquil anvil

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1764874800:F> (your local time) is the time of the next force wipe and it will happen <t:1764874800:R>.

[static scarab]

En un par de horas normalmente

[tranquil anvil]

gracias genio

[marsh reef]

Why aren't you answering?

[static scarab]

Have you opened an appeal?

[lament hill]

I was banned from rustoria servers because of a game with a cheater. What do I need to do to get banned?

[static scarab]

!appeal

[glass olive]

Hey, @lament hill

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[static scarab]

Please send your appeal.

[cosmic abyss]

same

[zenith cypress]

yo you can check dm?

[broken holly]

rustoria eu small is monthly?

[wanton stump]

weekly

[broken holly]

Please tell me which server is max 6 or max 8 but is monthly

[past verge]

guys what beta should i use for staging?

[slate galleon]

are crate timers ever gonna go back to normal or is the Spawn.population_cap_rate gonna stay on 300

[chrome cave]

is Eu East Long wiping with blueprints?

[vivid flint]

!force

[glass olive]

Hey, @vivid flint

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1764874800:F> (your local time) is the time of the next force wipe and it will happen <t:1764874800:R>.

[wanton stump]

yes all the servers wiping blueprints

[quasi dagger]

Can admin tell me what I should do if other admin says I can get unbanned before force wipe?

[wanton stump]

If the admin told you that the ban remains then there is nothing you can do.

[ornate vault]

Hello. I recently got banned for 2 weeks for " playing with cheater " and I wonder If I can be unbanned. I dont understand why I got 2 weeks. Is it because on force wipe my teammate got 3 day cerb banned and he got unbanned because he is not hacking. does this count to why I got 2 weeks instead of 1? if so can I please get my ban reduced so I can proceed to play this force wipe? if no I understand! thank you anyway.

[wanton stump]

!appeal

[glass olive]

Hey, @ornate vault

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[wanton stump]

explain in the ticket everything

[ocean fulcrum]

Why can’t I see maps? Want to find server for tn

[wanton stump]

#map-vote-roles

[ocean fulcrum]

?? I don’t want pings, I just want to see the maps

[mint warren]

What server do you need?

[ocean fulcrum]

EU main, long, medium

[coarse oak]

Don’t encourage that behavior, bro got told where to go, and he just is mad he wasn’t spoon fed

[ocean fulcrum]

what are you talking about mate

Map vote site is empty for me

[uncut marten]

What should I do if I was banned from a Rastoria server but I don't have any cheats? I can provide proof.

[wanton stump]

!appeal

[glass olive]

Hey, @uncut marten

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[storm heath]

same

[ocean fulcrum]

Add a filter and it fixes for some reason

[ornate vault]

I already created a ticket and I can't create a new one. It got rejected and I got given 2 weeks instead of 1. Could it be a misunderstanding?

[mint warren]

Eu long

Website laggy so much

[ocean fulcrum]

Yeah it isn’t working

I click see results and just crashes

If someone has med and main send pls

[wanton stump]

If they answered you, it means it's not a mistake.

[ocean fulcrum]

Dan, can you assist us? The site is not working

[wanton stump]

https://rustmaps.com/map/0a90d87ec91a4e3598d568aa08524dd0

Eu main

[ocean fulcrum]

And medium 😅

[mint warren]

Nvm

[wanton stump]

https://rustmaps.com/map/ef2c2fc8b97d4983984b6aa40d0ad2fe

[ocean fulcrum]

Toppp

[minor vortex]

Hello, it is possible to join on force with staging branch ?

[marsh reef]

map main us

[zealous matrix]

will there be a client update this month

[edgy oracle]

Give the opportunity to download the map

[storm heath]

Can i join preview map eu long?

guyz?

[fossil stirrup]

i just bought vip for wipe how can i know that i have it

[north cypress]

!MAP

[glass olive]

Hey, @north cypress

To vote for a map, follow the instructions below:

• Head over to https://rustoria.co/maps and sign in with Steam
• You have 6 different map options to choose from per server
• Your map vote counts 2x by having VIP

Currently you can vote for the following servers:

• All our official servers (Main, Mondays, Medium, Long & Small)
• 2x Vanilla

To be notified when a map vote has started, please head over to #map-vote-roles and select a server.

[cold mauve]

hey how many slots rustoria us medium have? it is dynamic or static 200 slots?

[static scarab]

dynamic

It increases according to the server queue.

[fossil stirrup]

hey

i just bought vip for wipe how can i know that i have it and it is working?

[static igloo]

when is the wipe

[wanton stump]

17 mins

[boreal lotus]

is that when the update comes out?

[wanton stump]

but its can happen before

[fossil stirrup]

עידן ימלך

[wanton stump]

אח יקר

[fossil stirrup]

קניתי סקיפ לקיו אחי לאי ודע אם זה עובד או לא

נמאס לי מהקיו הזה כל פעם

[wanton stump]

שיש לך שם בצבע צהוב או שאין לך que ככה אתה יכול לדעת

תשלח הודעה שאתה במשחק אם יש לך שם צהוב זה אומר שאתה VIP

[static igloo]

game update ?

[fossil stirrup]

אי אפשר להכנס לשרתים כרגע

[static igloo]

in 15 mins also ?

[ocean fulcrum]

hello

i dont think my vip is applied even though i just bought - no donator role, can some admin check?

[wanton stump]

אפשר עכשיו תצא מהsteam ותיכנס

[fossil stirrup]

תודהיאח[

[boreal lotus]

sea long offline?

[loud thicket]

hi who could i speak to abt my friend being banned

[tardy inlet]

rustoria

[tall parcel]

Can I get unbanned now

[left spruce]

I got message InsideTerrain Violation Level 200, cannot connect

[broken prism]

i’ve been banned for no reason bro

[wispy bolt]

the player appears behind the map and is kicked off the server

eu long

[coarse pivot]

rustoria eu long kicking

[frosty hearth]

there is beach spawn on EU long that puts you under the map

[fallow spade]

same

[shy remnant]

https://rustoria.co/support/

[hushed falcon]

I can't join rustoria sea long. when i try to join it says connection attempt failed. while all other servers work

[shy remnant]

Forwarding

[trim kelp]

get instakicked with the ban msg cheating but says no ban when i try to make ticket

[fallow spade]

i am stuck in receiving data

[loud thicket]

piwel can you help me

[hushed falcon]

can't connect to sea long.

[shy remnant]

https://rustoria.co/support/

[floral lily]

i paid for vip for a friend and it isnt showing for them US Long

[shy remnant]

Restart ur game

[glass olive]

Hey, @floral lily

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

Submit a #payment-support ticket and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[trim kelp]

says "ban not found"

[coarse pivot]

pls rewipe

[polar stump]

rewipe

rewipe

[raw tiger]

i boug vip 2 times and im in queue

what happend ??

[ancient coral]

Why the server is wipe without the Sea update ?

[misty scroll]

It was delayed by Facepunch

the update is not out yet

[misty scroll]

Make a #payment-support ticket

[light thicket]

Can someone please explain why I was banned? There must be a mistake. I don't use cheats.

[tulip vale]

13000 ping rustoria medium, anyone else?

[coarse pivot]

pls rewipe rustoria eu long buging under map

[slate warren]

same

[near hemlock]

im getting kicked for insideterrain violation

[tiny flame]

INSIDE TERRAIN NOW IM IN 800 QUE

[west fox]

inside terrain violation level 200

how to fix that?

[polar stump]

rewipe

[west fox]

i sponed under the map

[silent crypt]

im getting kicked for insideterrain violation EU LONG

[torn helm]

Spawning under the map wtf?

[cobalt nimbus]

eu long kicking rewipe

[sturdy seal]

I'm spawning under map

[coarse pivot]

some

[crude quartz]

rewipe bro this ruined ours wipe

[spice trench]

fk

[wraith hull]

same

[grave quail]

@misty scroll

[lucid cliff]

guys i need help please the game patching for 300mb for will take 1 hour why

[cobalt nimbus]

rewipe bro this ruined ours wipe

[somber cloak]

Is it normal that it kicks me from the Rustoria server and says I'm cheating? I don't understand if I don't use hacks.

[void knot]

shit internet

[silent crypt]

im getting kicked for insideterrain violation

[slate warren]

it's normal

[proven sapphire]

what a server

[tribal python]

rewipe

[lucid cliff]

what does shit internet has for patching isnt it for pc usage

[tribal python]

rewipe

[ebon nacelle]

Rewipe

[somber cloak]

How do I fix it?

[void knot]

rewipe

[tribal python]

rewipe

[storm heath]

rewipe

[hollow cosmos]

Being worked on by the devs currently.

[slate warren]

<@&274971100184576010>

[sturdy seal]

rewipe please

[proven sapphire]

what the h is this bug guys

[cobalt nimbus]

rewipe bro this ruined ours wipe

[tribal python]

rewipe

[coarse pivot]

rewipe pls

[last herald]

<@&274971100184576010> EU LONG is bugged out. You re-spawn into a terrain violation. Any help would be great. thanks

[west fox]

<@&874995535881326632> we need to fix bug

[lucid cliff]

REWIPE

[glass olive]

:ok_hand: channel locked by Luke (@rustoria)

[raven mist]

We are aware and being looked into

[glass olive]

:ok_hand: channel unlocked by Luke (@rustoria)

[void shadow]

rewipe eu long pls fix bugs

[teal leaf]

@balmy cypress Did you fixed it?

[glad rose]

I got kicked out and then I was stuck in the queue regardless of whether I got in within 5 minutes. Why?

[echo venture]

we have a cap of reserved slots so it doesn't overflow the server too badly

you were in the unlucky few it seems

[glad rose]

Hmm, okay, that's a shame.

[void shadow]

I have been spawned 2 times in buged and have new q

[teal leaf]

No reserved slots i got killed in bag spanw two times and have q after kicked for violation level

[lucid monolith]

<@&274971100184576010>

[vivid grotto]

kicking for cheating, who can help me?

i don't use cheat

[teal leaf]

@echo venture you can see it in admin panel than i was playing for few minut and then kicken and go to q

[lucid monolith]

i am still banned

[proud pilot]

I havent played in months... i just bought skins to play on premium server and i get kicked for cheating? can someone help

[balmy cypress]

Have you sent your steam? @lucid monolith

how else will we know which account to look at

[balmy cypress]

?steamid

[glass olive]

Hey, @proud pilot

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[proud pilot]

ty i will

[lucid monolith]

ok wait

[wind ridge]

eu main too laggy

[lucid monolith]

https://steamcommunity.com/id/CacingHipHop/

[wind ridge]

7000 ping

[proud pilot]

put it here in chat?

[balmy cypress]

yes

[proud pilot]

76561198420388618

[balmy cypress]

unbanned, join in 5-10 mins

[balmy cypress]

sec

[proud pilot]

ok

[wind ridge]

eu main down

[balmy cypress]

you can connect in 5-10 mins too @proud pilot

[lucid monolith]

thanks

[teal leaf]

@balmy cypress i was playing after wipe for few minets without q and after 2 times spawn in bag spawn i was kicked and placing in qua

[proud pilot]

i have to wait in Q again?

[floral flower]

Hi I buy a VIP and I Still have to stay in queque

[vivid grotto]

@balmy cypress u can help me? i try join on server and get kick for cheating

[balmy cypress]

use #payment-support

[balmy cypress]

yes

[balmy cypress]

?steamid

[glass olive]

Hey, @vivid grotto

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[vivid grotto]

76561199507483879

[balmy cypress]

connect in 5-10 mins

[vivid grotto]

okay thx

[worn echo]

what is this lag will you bother fixing?

[void shadow]

@balmy cypress I have been spawned 2 times in buged and have new q

[teal leaf]

i too

[wise yacht]

13000 ping bro is this bc of rust everyone says high ping?

[narrow isle]

who is admin?

i pay for vip monthly but have a queue?

[wet kernel]

guys u have ping or not on eu long ?

[minor temple]

#payment-support

[cobalt nimbus]

rewipe bro this ruined ours wipe

[polar stump]

rewipe medium

pls

[knotty token]

hello

i need help, i wanna unban

[balmy cypress]

?steamid

[glass olive]

Hey, @knotty token

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[granite pike]

hey, i need support

possible bug

[teal leaf]

I was first who joined the server but after 2 times spawned in textures and 2 timed kicking (reconecting in same moment after kicking) i was placed in que
You can check it in server logs
i dont wanna vip or someome else i just wanna 1 times join to server for this issue

[granite pike]

waiting in waiting for support channel

[lucid monolith]

still banned

[granite pike]

@balmy cypress pv

[hollow folio]

On wipe day, I randomly entered the game with a team I didn't know, and I didn't know they were cheating. You banned me for a week, and my ban was lifted on Monday. I entered on Monday and played on your Mondays server, and now I'm still banned. What's the reason?

@balmy cypress

[ocean thistle]

!steamid

[glass olive]

Hey, @hollow folio

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[balmy cypress]

?steamid

[glass olive]

Hey, @hollow folio

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[hollow folio]

76561199489788392 @balmy cypress

[pseudo schooner]

hi, I'm not allowed to play on the Rustoria. co us lang premium vac server, I don't have a ban and it means I've never played in the detailed information it says what kind of cheats

[balmy cypress]

you can connect again in a few minutes time

[lucid monolith]

@balmy cypress i still can't log into the server

[misty scroll]

What is your exact kick message?

[balmy cypress]

Unfortunately you just need to wait

I'l run a few commands to hopefully speed it up

[pseudo schooner]

Cheating

[lucid monolith]

Okayy

[fickle trout]

Hello, any admin here? I need help

[balmy cypress]

write your issue

[fickle trout]

I bought vip but it kicks me when I spawn as Details: "Cheating"

I have nothing about cheating even my history or currently.

[balmy cypress]

?steamid

[glass olive]

Hey, @fickle trout

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[fickle trout]

76561198257226067

[pseudo schooner]

Cheating

[fickle trout]

Same as me

[balmy cypress]

try connect in 5-10 minutes time

[fickle trout]

Right now, there's no issue, I'm in game, thank you

[viscid scarab]

<@&274971100184576010> Check my ticket Please #b70d94

[misty scroll]

Then you DO have a ban. Make an appeal here: https://rustoria.co/support/appeal

[balmy cypress]

You'll get a response when we have a chance

[balmy cypress]

You played with a cheater

for the third time recently, looks like you have a 30 day ban

if we don't increase the ban time, you will never learn to not play with cheaters

[viscid scarab]

The only problem is that I haven't even dealt with a cheater, is it possible that this is a mistake?

[pseudo schooner]

I wrote everything

[robust wadi]

any admin know why i keep getting connection attempt failed? tried everything i can find to fix but it only seems to be happening for toria long

[misty scroll]

Then it will be responded to, like every other appeal 🙂

[misty scroll]

Can you try submitting a #network-support-old ticket please?

[sinful crown]

hello, why is my gaming session being blocked as a cheat? I don't have a ban in the game, my account is very expensive. We couldn't find an active ban on your account. If you were recently kicked, please wait 30 minutes and try again, or check your ban status by attempting to connect to a server again.

[pseudo schooner]

What's the answer?

[sinful crown]

https://steamcommunity.com/id/89278530785/