support

[long wren]

please turn off Rust and try again in 30 minutes.

[clever lance]

how i can see if i had vip or not ?

[devout falcon]

ok

[tribal sierra]

how to download map

[devout falcon]

what does that mean

[long wren]

please connect to the server you purchased and check the ingame name color.

[long wren]

sorry wrong

hahaha

[devout falcon]

ok

[clever lance]

this is crazy xD but ok

[long wren]

You can download the map in advance a few minutes before wiping it on this channel #wipe-feed

[tribal sierra]

what to do after downloading the file

[weak mountain]

what advantages does it give

[long wren]

Do you want to download the image or do you want to download the map file?

[tribal sierra]

image

can you give it to me if you have it please?

[long wren]

which serve you want download?

[tribal sierra]

Eu mondays

[long wren]

https://rustmaps.com/map/178cdf208137488e916e856e9f83ab56)

like this?

[tribal sierra]

yes thank you

[strange stirrup]

FIX NEGOTATION CONNECTION 2025

[long wren]

You can check the map image of the server where voting is finished through the website. https://rustoria.co/maps

[spice frigate]

how were we meant to know the connect IP

[long wren]

You can find the ip of the server you want here #server-info

[spice frigate]

i spammed this connect mon.rustoria.uk

and it didnt work

[long wren]

or battlemetrics

[long wren]

eu monday?

[spice frigate]

this on the other hand client.connect mon.rustoria.uk:28012 worked

so why wasnt this on the server info IP

[tawdry copper]

76561199409949457
tried to joined Rustoria EU Mondays and got banned for cheating, bought VIP before joining. Idk why i just joined and insta ban

[tawdry copper]

can u tell why, and where can i appeal?

[long wren]

!appeal

[glass olive]

Hey, @tawdry copper

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[severe sapphire]

i need help

[oak harbor]

hi, when US long becoemes premium on force, the client connect will stay the same right?
connect long.rustoria.us:28010
like it wont become connect long.premium.rustoria etc etc right?

[severe sapphire]

im being kicked for cheating on mondays

[long wren]

It works fine with this IP, I think the server was closed at that time

[severe sapphire]

and cant appeal on website

[tawdry copper]

ban Not Found
We couldn't find an active ban on your account. If you were recently kicked, please wait 30 minutes and try again, or check your ban status by attempting to connect to a server again.
wth

[severe sapphire]

same thing for me

[tawdry copper]

Disconnected: Cheating

[long wren]

turn off rust and try again in 30 minutes.

[tawdry copper]

wtfff

[long wren]

and @severe sapphire you too

If you can't make an appeal

[severe sapphire]

so i miss wipe 😡

[long wren]

If you are still banned, please post your steamid here and wait for an admin to respond. @severe sapphire @tawdry copper

[severe sapphire]

76561198298317806

[long wren]

#support message

[tawdry copper]

76561199409949457

[foggy osprey]

i was spamming the connect. connect mon.rustoria.uk and was wondering why the serveer didnt wipee and i then tried. client.connect mon.rustoria.uk:28012 and then it let me join, why does the second one work and not th first

[tawdry copper]

btw many guys got bans in chat on monday eu rustoria

maybe its some sort of bug, idk

[foggy osprey]

why would you guys havee that connect in the server info if it doesnt work

[tawdry copper]

Kills
0
Deaths
0
i have 0 kd xd, so strange fr

[oak harbor]

@long wren

[long wren]

Sorry, I don't know the details, but I think the IP will change.

[tawdry copper]

many guys got banned for cheating rn, they just joined server like me. Maybe its some sort of bug?

and me too, i have 0 kills

first time joined

[long wren]

If you are banned from the server, you can submit an appeal. If you can't ban not found, turn off Rust and try again in 30 minutes. If you are still banned after that, you can post your steamid here and wait for an admin's response.

[plucky rapids]

I'd love to be able to do it, but I have depression, a sleep disorder, and agoraphobia. I'm undergoing psychiatric treatment. I'm 43, by the way. I understand the joke, but it's my sad reality.

[tawdry copper]

ban Not Found
We couldn't find an active ban on your account. If you were recently kicked, please wait 30 minutes and try again, or check your ban status by attempting to connect to a server again

76561199409949457 here is my steamid

[severe sapphire]

76561198298317806

[stuck sierra]

kicked out of the server and can't log in five minutes doesn't work 76561199780875799

[long wren]

grace period?

[stuck sierra]

yea

[devout falcon]

it still just says disconected cheating

[strange egret]

7 days for a appeal answer. Why is it taking so long. Missed 2 wipes 😦

[devout falcon]

i waited hour

[tawdry copper]

same

[long wren]

we have 2min grace period

[stuck sierra]

so I immediately started downloading

can you solve this problem please

[tawdry copper]

so just my id thats all? 76561199409949457

[thorny notch]

yo how do i submit a appeal

[long wren]

!appeal

[glass olive]

Hey, @thorny notch

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[stuck sierra]

can anyone help?

[tawdry copper]

@long wren

i need smth more or what

[mystic rain]

with?

[zenith raven]

I need help

Im getting disconected of Rustoria.co - BR Main for "cheating", but i am not cheating

And the EAC, i dont remember getting banend in any other game, like, i dont have so mnay games in my steam, i never uses exploit

someone can help??

Someone?

[sturdy terrace]

?Steamid

[glass olive]

Hey, @zenith raven

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[zenith raven]

i can login in this? In past i had log in in this websites and my account get stealed

[cloud geode]

if we have vip for the US long server and they switch it to the premium, will the VIPs still be valid?

[zenith raven]

76561199702100215 thats my id @sturdy terrace

[sturdy terrace]

Yes. Any of our websites that are called Rustoria with a .co behind it you can trust.

[sturdy terrace]

Thank you. Now please head to https://rustoria.co/support and submit an appeal.

[zenith raven]

Alr.

Thx

generic ticket?

and bug report

Yeah?

[sturdy terrace]

No head to the appeal section and make an appeal, since you're banned on our servers.

[zenith raven]

I am not banned, im disconecting

Like, i can connect, but it disconect me

And when i click in appeal of ban, it couldnt find any ban

[sturdy terrace]

Yes if you get disconnected for cheating that means you're banned.

[zenith raven]

But it cant find any ban

[sturdy terrace]

You're sure there is no ban founs if you go here https://rustoria.co/support/appeal and click "ban"?

[zenith raven]

yes, can i send a screenshot?

[proven pond]

Any admins online?

[sturdy terrace]

Yeah you can send it here

[sturdy terrace]

I'm not an admin, but what's up?

[proven pond]

Ban appeal

[zenith raven]

Im brazilian, so if cant speak english, its for this

I cant send here

[proven pond]

!Appeal

[glass olive]

Hey, @proven pond

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[zenith raven]

its saing: BAN NOT FOUND

[sturdy terrace]

Alright all good. I'll forward your problem to the admins.

[zenith raven]

alr, they will talk to me in here?

Thank you

[sturdy terrace]

Yes they will send a message in here.

[zenith raven]

Alr, all good

👌 i can wait

[solar mica]

!report

[glass olive]

Hey, @solar mica

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[solar mica]

can somebody watch my ticket cheater eu main

[long wren]

Your ticket will be reviewed as quickly as possible.

[pearl forum]

are the preview servers working?

im sitting as the next player in que, is there anyway I can load in?

[graceful creek]

I'm trying the preview server, and im just sitting in a 0 player que? can I get some guidance?

[long wren]

yeah if your issue doesn't arise

[graceful creek]

What does that mean xD

[pearl forum]

that um, didn't make any sense -_-

[long wren]

what does preview server mean

[forest steeple]

i think they talking about premium

[pearl forum]

you guys have preview servers for the premium servers only i guess, but it says vips should be able to view them and we cant load in

[weary dagger]

I was banned before logging on to the server for cheats that I don't have what to do

[long wren]

!appeal please make an appeal

[glass olive]

Hey, @weary dagger

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[long wren]

which server trying now? @pearl forum @graceful creek

[pearl forum]

map 6 US long

[long wren]

@pearl forum @graceful creek

[graceful creek]

Ahhhhhhhhh very good! That one makes sense!

[pearl forum]

oh

😭

[queen plume]

how do i change time in rtg

[oak harbor]

to what, can you find out so we all know what server we are connecting to, lol

[spring swan]

How long does it take to get a appeal looked at.

[sturdy terrace]

The usual response time is 1 - 3 business days.

[spring swan]

very well, thank you Storms for the information ill be looking forward to playing once my appeal is looked at, I'm confident in the information I provided.

[sturdy terrace]

You're welcome! And good luck with the appeal

[zenith raven]

@sturdy terrace

Any adm see my appeal?

[maiden locust]

hello i need help from one of the mods

i accidently bought eu main vip instead of eu monday i was wondering if someone could switch it over

its the 7.99 pound one

@sturdy terrace

much appreciated if u could help

<@&274971100184576010>

[raven mist]

Make a #payment-support ticket please

[maiden locust]

i have

[raven mist]

So wait for them to reply

[maiden locust]

okay

[raven mist]

Us admins cannot help with that i"m afraid

[maiden locust]

oh okay np then

are u sure there is no way bc my friend managed to do it

[raven mist]

Thats something you'll need to discuss with the staff that handles these issues

in your payment support ticket

[maiden locust]

okay thank you

[main mason]

hello 76561199231678323 this guy shoot meunder water can u check him i lost a lot loot man pls help me

[crystal yew]

hey, I've got a pretty suspicious guy. i suspect him of cheating with wall hacks and scripts for sure. Full pushing full metal aks when he has a tommy and no info on me what so ever (wall hacks). Please check him for any cheats. 76561198389472779. I am playing on rustoria eu main and he lives in N7

[sturdy terrace]

Hey we don't take reports in discord, please report them, via F7 in game or through our website over at https://rustoria.co/support Calling them out here actually makes the admin's job more difficult.

[crystal yew]

im sorry i did not know.

[sturdy terrace]

No worries! Just a heads up

[crystal yew]

the link does not work

[sturdy terrace]

Sorry.. Messed up the link 😅 Try it now

[crystal yew]

thanks!

5000 hours and cheating i cannot believe it

[valid verge]

May someone please say, what map leading on the voting process on EU Low Pop right now? I played a lot here, took a break and now it says I've a low activity

[crystal yew]

any active admins?

[teal scaffold]

@cunning tulip why is there no voting for the map on eu medium

?

[pseudo escarp]

i cant appeal my association ban as it says no ban found

we got raided by a cheater and he didnt clear externals and thats the only way i can think of

[foggy laurel]

How do i appeal my ban it says theres no ban on the website

[atomic copper]

cheater on rustoria sea long 76561199667344943

[glass olive]

Hey, @atomic copper

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[atomic copper]

76561199667344943 cheater sea long

[lilac swallow]

hey hello is there any admin online

who i can appel for a unban i have no idea why i got ban for cheating wen i dont cheats i have all my pov recordet

[green shore]

please make an appeal like everyone, admins will check it as soon as possible (normal time is 1-3 business days)

!appeal

[glass olive]

Hey, @green shore

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[brisk dove]

i need a mod

[leaden blade]

how do report tickeT?

[lyric basalt]

!report

[glass olive]

Hey, @leaden blade

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[lilac swallow]

hey hello i just got a replay to my appeal and i can prove you guys all my pov i have been all alone deffending my base and i dient playet with any cheater i sweer

do i need to upload all my pov in a privat video and send any admin my pov

[atomic copper]

76561199753810623 ANOTHER CHEAATER ON SEA LONG

his friend 76561199667933793

blatant cheating plz ban

thankyou ❤️

[teal scaffold]

@glass olive why is there no voting for the map on eu medium?

[sturdy terrace]

#general message As Ryan says here we are having some problems with the maps. But they should hopefully be up soon

[maiden rivet]

Hello Support, Ive been banned from EU Mondays and cant connect. I dont understand why. Can someone help me ?

[raven mist]

Hi Kertko, you should be good to join again

[maiden rivet]

Thank you bro

[barren temple]

Guys

76561198965953547 Cheater plz watch him asap

eu monday

@raven mist

[raven mist]

!report

[glass olive]

Hey, @barren temple

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[raven mist]

^

[dense ridge]

trying to connect to your map previews on staging branch and it wont work

[misty scroll]

what's the error?

[dense ridge]

threaded texture creation has been disabled

i think

[misty scroll]

can you get me a screenshot so I can forward it?

[misty scroll]

and you're on regular staging branch, correct?

[dense ridge]

yes just updated it before as well

[misty scroll]

alright, will forward it, thank you 🙏

[dense ridge]

np thanks bossman

[misty scroll]

would you mind trying again?

refresh the page, the IP may have changed as we restarted all the servers

[barren temple]

Ticket #c52898

Guys can you please check he is camping our base and blocking 10 players to play with cheat plz help

[low oasis]

I got told to talk with a admin cant remember hes name, my steam is 123 i just got banned like 20 minutes ago.

[misty scroll]

It appears your ticket has already been responded to

[misty scroll]

Send me your SteamID please

[low oasis]

in dm or here?

[misty scroll]

Whatever you prefer

[low oasis]

send it in dm

[dense ridge]

not at all, trying again rn

its actually connecting me now but

[misty scroll]

Do you have an active VIP package for US Long? If not, that'd be why you can't join

[mellow violet]

will us long vip transfer over to the premium us long?

[misty scroll]

it is the same server, so yes

[dense ridge]

ohh okok

[dense ridge]

still in que

server is locked or smth

[misty scroll]

I'm not sure exactly how fast it updates, but try relogging if you haven't already

[dense ridge]

copy

[dense ridge]

working now

loading in

ty bossman

[misty scroll]

sounds good!

if you have any ideas, be sure to give us feedback about this feature in #feedback-suggestions as well!

[royal dragon]

Hey ive been playing mondays wipe since wipe and i timed out and join a minute later why didnt i get grace?

how do i buy vip?

[echo venture]

You should have gotten grace, perhaps you were longer than you thought you were?

[echo venture]

https://donate.rustoria.co

[royal dragon]

nah ryan i made sure to check the time

and i was kidding i wanted to see if me asking how to buy vip made u respond cus no one was lol

[exotic gust]

i dont know if this is the right channel or not but arctic research base on rustoria us mondays hasnt respawned this wipe

[echo venture]

[royal dragon]

i did buy it tho lol

[echo venture]

awh, cheers!

[royal dragon]

but nah u can check my transactions ive played ts since yall released UKN

[echo venture]

Puzzles check surrounding areas for players, maybe there is a player interfering/camping the area.

[exotic gust]

its been for 4 hours tho

should be constantly respawning even with people inside

[echo venture]

I've seen it happen too many times to count

Players sometimes literally purposefully grief it

[echo venture]

That's a Rust thing outside of our possibility to change unfortunately.

[royal dragon]

lol thats my group

[echo venture]

oh dam since 2019 😮

[royal dragon]

yessir

[spring swan]

dang my appeal was denied- I was banned for playing with a cheater but I'm a new player (58 hours) and never knew there was a cheater in the random team I was invited too from chat after being offered to live in a hotel as I was just a fresh spawn which I explained in my appeal and much more even the story of my interaction with them, my account can back my info my PC is still new, crap even my achievements are still recent on rust but with no bps i gained nothing from them but a random ban after I moved out of the hotel and grids away and never helped them the only thing that could frame me is the fact I was on his team but even then I had no knowledge of the cheater I doubt anyone believes me but i really don't think a full investigation was done before the ban to make sure those reasonable are held accountable but I do understand guilty by association since I was on his team but I really don't want to be framed as someone who plays with cheaters. What can I do to clear my name or am I left to just wait out my ban.

[long wren]

If the appeal is denied, it is final.

[spring swan]

okay thanks for letting me know does this mean my account now has a mark of sorts on it if so I'm never trusting anyone from chat again.

[wicked scroll]

Hello admins or working people of the server. At what time will the sales of VIP for rustoria long prenium will start ? is it at midnight on the wednsday?

[torpid cedar]

any admins available to take PM

[long wren]

hello im not admim but what issue are you having?

[torpid cedar]

crazy i shall pm u

[wispy dirge]

@torpid cedar still in need of assistance?

[limpid pawn]

The same thing happened to me, I was also in that wooden hotel and they invited me to the team, I joined and was on that team for 5 minutes and I left, then they banned me for playing with a hacker when I literally didn't know and I left the team in less than 5 minutes, what's the point of that?

[long wren]

have you submitted an appeal?

[limpid pawn]

It doesn't make sense, it's someone I don't know who said he was giving away the house, then and on top of that I left. You admins can look at them in the records. <@&274971100184576010>

Yes, they denied it without me being able to explain myself.

I wanted to play the wipe on Mondays or get the VIP but because of that stupidity of spending less than 5 minutes on a random's team thinking that he was going to give me the house, I drooled by association when it doesn't make sense and the admins themselves can look at the records

I don't want to wait 7 days to be able to play, I want to get the VIP and play with my friends, that ban is wrong and they should look carefully before banning for the sake of banning

[exotic lagoon]

dont bother brotha same thing happend to me like 10mins ago

appeal hardly helps

[long wren]

If the appeal is denied, it is final.

[exotic lagoon]

told ya

[limpid pawn]

It's very easy, you just have to see the records. I didn't play anything with them, I wasn't even on the team for 5 minutes.

[exotic lagoon]

again dont bother they wont help you

[limpid pawn]

It's appealed without any explanation, doesn't it make sense? Just look at the logs before banning for banning.

[limpid pawn]

Yes

[marble lotus]

when will i know the ansrew to my apeal

[long wren]

appeals take 1-3 bussines days
and responses to appeals can be found on the website.

[marble lotus]

where on the website?

[long wren]

https://rustoria.co/support

If you have submit an appeal

[steel wren]

Admins

Eu Mondays Cheating

Help pls

Pls Check

[serene axle]

Ticket #85fc3c take a look at this ticket, guy has 30 minutes played, and is esping and aimbotting, us mondays

[long wren]

!report

[glass olive]

Hey, @steel wren

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[steel wren]

PLs Check Cheating

EU MONDAYS PLSSS

[long wren]

we do not take reports in discord

[spring swan]

it sucks that crap like this is normal based on yalls comments

[serene axle]

Ticket #85fc3c

please take a loot at this guy on mondays for 5 minutes

he just took a box of frags

[grand skiff]

where’s map voting for premium us long

when does the ip get released too

[open grail]

#map-vote-roles

[grand skiff]

maybe if u looked you’d see it’s not in there

[open grail]

"https://rustoria.co/maps"

[grand skiff]

thanks

[pliant cliff]

Hello, I was banned from your server for a reason "Hacking" although I have never used cheats
Here is my steam ID Steam ID: 76561199468280596

https://steamcommunity.com/profiles/76561199468280596/

[open grail]

!report

[glass olive]

Hey, @lime elk

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[lime elk]

hacking hard

!report

[glass olive]

Hey, @lime elk

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[lime elk]

F7 doesn't work he and his partner are both hacking hard and admin doesnt care

[long wren]

we do not take reports in discord

[long wren]

!appeal

[glass olive]

Hey, @pliant cliff

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[pliant cliff]

Hello, I was banned at the rastoria, as I understand it, for cheats that I have never used. They tell me on your website that I don't have any bans.

[late violet]

is there a way I can appeal my ban if already appealed?

i have learned from my mistakes and would love to play rustoria.

[long wren]

Ban not found?

[pliant cliff]

yes

[long wren]

turn off rust and try again in 30 minutes.

[stoic plume]

how to log in to the server with card number 3 if there is an endless queue and does not log in to the server

[long wren]

you mean preview server map3?

[pliant cliff]

what if I log in after 30 minutes and I get banned again?

[stoic plume]

yes

[long wren]

You need VIP to use the preview server

[shadow spoke]

Map Previews not working on staging?

[long wren]

post your steamid here and tag me

[long wren]

have you server vip?

[shadow spoke]

Oh is this required to preview?

[long wren]

preview server is only available to VIPs

[shadow spoke]

Should probably state that on the map vote so people don't keep asking. 🙇‍♂️

[pliant cliff]

https://steamcommunity.com/profiles/76561199468280596/

[long wren]

cheating banned?

[torpid cedar]

sorted. thank you.

[pliant cliff]

yes

[long wren]

i have forwarded your msg

[pliant cliff]

Where?

[long wren]

dms from admin

If there is a admin around, he will help you.

[pliant cliff]

good

[ebon island]

cant i use VPN?

[long wren]

No we allow vpns

[ebon island]

im using exitlag

but i cant join

rustoria US MAIN

[long wren]

if your banned?

[ebon island]

ops nvm

got it mb

[quick siren]

is us long premuim droping?

and where can i get the map

[long wren]

!map

[glass olive]

Hey, @quick siren

To vote for a map, follow the instructions below:

• Head over to https://rustoria.co/maps and sign in with Steam
• You have 6 different map options to choose from per server
• Your map vote counts 2x by having VIP

Currently you can vote for the following servers:

• All our official servers (Main, Mondays, Medium, Long & Small)
• 2x Vanilla

To be notified when a map vote has started, please head over to #map-vote-roles and select a server.

[true silo]

whats the hour req to play rustoria?

[long wren]

You can play rustoria regardless of play time

[true silo]

okay another question what if im playing on a brand new acc?

but i got a diff account with 15k hours

bc i wanna make a alt and get hours on it

any way u can flag ts or smth?

bc i aint tryin to get banned

[pliant cliff]

what should I do if this ban has been transferred to another account?

I created a new account and bought rast there, and I was immediately banned.

[long wren]

If you have a previously banned account in Rustoria, you will not be able to play with a new account.

[long wren]

Sorry I don't think there's anything I can do.

[pliant cliff]

and how do I get the unban?

if it shows that I don't have a ban, but in fact I do

[long wren]

Since you said you can't make an appeal, you have to wait for the admin's response here, and I don't know when that will be.

[pliant cliff]

got it

[cursive hornet]

Yo guys I can’t get eu medium map vote role,how can I fix it?

[long wren]

Try it on your pc

[raven mist]

This should be fixed now

[languid jackal]

yo guys how can i appeal for unban on server

if I can

[long wren]

!appeal

[glass olive]

Hey, @languid jackal

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[languid jackal]

Thank you

[robust wasp]

Ticket #58d387 fast check

cheater

[glass olive]

Hey, @robust wasp

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[vital ibex]

Hallo ich habe mal eine frage, wenn ich VIP kaufe ist es für alle EU Server oder nur für den einen?

[long wren]

nur eins

[vital ibex]

^zb.nur Eu Main Server für ein Monat

danke für die schnelle antwort

[peak elbow]

understandable, i legit have a chronic addiction with rust i have played 4000 hours in 1 year and around 3 months, so im not one to be speaking haha

[covert tundra]

anyone else getting this when tryna join the previews

everything is updated so idk why ^^

[raven bison]

Use staging

[proper belfry]

Hello so if I bought vip for us long yesterday will I have it for us long premium

Cus I bought it before the announcement came out

[long wren]

Yeah

You can use it because it is converted from existing long to premium.

[cunning tulip]

https://discord.gg/tickettool

Ticket Tool Help Menu

Ticket Tool is the only ticketing bot you'll ever need! Explore its features and set the best ticket system for your server!

:CommandIcon: Commands

Browse through Ticket Tool's commands list and find new utilities!

:TextIcon: FAQ

Solutions for the most frequent questions our users have when implementing the bot on their server.

:Setup: Setup

The steps to follow when setting the bot for the first time on any server

[echo seal]

hi, I've been banned for cheating, even though I don't use anything, please check me out

plis help mi

[sturdy terrace]

Hey please head to #looking-for-group

[upbeat galleon]

Hey I got banned for evasion i don’t think I’ve ever even been banned before? Need help lol

[green shore]

you can make an appeal on rustoria website

!appeal

[glass olive]

Hey, @green shore

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[upbeat galleon]

i go to ban/mute appeal right?

it says ban not found

[balmy cypress]

?steamid

[glass olive]

Hey, @upbeat galleon

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[upbeat galleon]

76561199070544020

[earnest cairn]

Ticket #be7f33 @balmy cypress plssss

[balmy cypress]

Thanks, jumping on to take a look

[balmy cypress]

looking

[earnest cairn]

One more

[upbeat galleon]

thanks

[earnest cairn]

he playing with another cheater 1734769813

[balmy cypress]

Please add to the ticket rather than writing here

[earnest cairn]

yea

[balmy cypress]

But I'll look into teammates

[balmy cypress]

I'll message the admin involved in this and ask them to take a look soon, you can DM me to get updates

[upbeat galleon]

did i get banned from an admin? i dont see what i couldve did lol

[earnest cairn]

Okay thanks.. Just now I can't play, they've been here since this morning, they spend their lives pre-shooting me without me even seeing them..

[earnest cairn]

They have 40 hours of play, they spray at 200m and anticipate all movements...

NICE

They are banned finally lets go!

Thx

[lean summit]

If I just bought us long vip, that will apply to same server when it hits premium on force right?

[balmy cypress]

Hey, yes it will apply to the premium server at force.

[late violet]

hello sir, is there anyway i can play rustoria again. i have learned from my mistakes in the pass and will do the rights things from now on.

[wicked bloom]

hello Sir, i got kicked and disconnected as cheating
when i try to appeal i cant found my ban appeal

can help me? i think its false ban? or because im using VPN?

some people also got this

is it bug?

[red delta]

hey im getting kicked for cheating in eu Small whenever i join the server, i havent been banned in any server and this is my first time joining rustoria. can this be checked please?

[upbeat galleon]

Any updates yet @balmy cypress ?

[balmy cypress]

Nothing yet

[night cypress]

hey I am trying to join SEA long map preview and im stuck on "you're next" in queue

[lofty basin]

@balmy cypress My ping is good on other servers. But in Rustoria, I get at least 500 ping. What is the reason? Can you help me?

[balmy cypress]

Hey, please check out #network-support-old and I am sure we can assist with this.

[mild lily]

in which time global wipe?

[old estuary]

Hey, can an admin please reply to my message

[green shore]

you can check your time on #server-info

[uncut totem]

i have this problem too

[balmy cypress]

Hey, please use https://rustoria.co/support/

[robust elk]

already done its been 2 hours and nothing happend

bro has 12 hours

[balmy cypress]

One moment, looking

[kind mist]

please check appeal #fa3a3c

[kind mist]

i also has it

[balmy cypress]

Hey, it will have a response as soon as possible. Thank you for waiting

[robust elk]

TY

[balmy cypress]

Sorry it took this amount of time, banned now

[robust elk]

i saw it

[old estuary]

Is there any admin that handles rustoria tickets in this discord?

[sturdy terrace]

What type of ticket is it?

[old estuary]

Its a ban appeal, I’ll do my best to explain it in one message

[sturdy terrace]

Alright, you can't appeal here. Did you send one on our website?

[old estuary]

1 sec I’ll reply to that after I explain

[sturdy terrace]

Also please head to https://rustoria.co/getmyid and send your steamid in here.

[old estuary]

So look, my friend got temporary banned on rusty moose eu biweekly but admins there are really ignorant and they just ignored all of the tickets we tried submitting… so yeah wipe on that server was over because my friend got banned for literally no reason and so we wanted to play on rustoria eu main. We tried logging there and it said that my friend was banned so we couldn’t join the server and that’s where our adventure ended. We ended up not playing because apparently one of the moose moderators was also a face punch dev and she banned my friends whole acc from all servers and so he was temporarily banned from rust for 3 days. Well that ban passed and yesterday we wanted to play on rustoria eu Mondays but it ended up saying that my friend was banned for cheating without him even playing the server? So basically the problem is that my friend got banned on rustoria without playing on any rustoria servers…

[errant mural]

can you tell me how to appeal the ban

?

[old estuary]

We tried submitting tickets but they got denied so I wanted to talk to an admin in person

[minor temple]

#368790610783764480

[thorny dune]

You can appeal on our website https://rustoria.co/support/appeals

[minor temple]

@old estuary ^^

[old estuary]

One sec

Give me 2 min please i was in the bathroom

[minor temple]

Fair

[old estuary]

Im here

https://steamcommunity.com/profiles/76561199019450750

[long wren]

@opal cloud

[opal cloud]

hey

[opal cloud]

same like this

[errant mural]

when I log on to the server, I get discounted for cheating, but the site says that there is no ban

[long wren]

If you are still banned rustoria and if ban not found on the website. please post your steamid @opal cloud

[opal cloud]

76561199576609845/

[errant mural]

https://steamcommunity.com/profiles/76561198970535919/

[opal cloud]

76561199576609845

[eternal stag]

Hello , I got the same problem , I get banned for ^' cheating '^ , help required , thanks

[balmy cypress]

Fixed, you can connect in 5

Anyone else waiitng for appeals, send your steam link

[balmy cypress]

looking

[balmy cypress]

Doesn't look like your ban will be removed but try on https://rustoria.co/support/

Evading bans is not allowed

[balmy cypress]

?steamid

[glass olive]

Hey, @eternal stag

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[zenith raven]

Any adm on?

[balmy cypress]

Hey, whats up?

[zenith raven]

Hello luke

[uncut totem]

I have this problem too, pls check

76561198353389608

[balmy cypress]

looking

[balmy cypress]

You can connect in 5-10 mins

[zenith raven]

So, i cant Join in the server Rustoria.co - BR - Main. I am getting discconected for "cheating" before i Join the server. I go that site of rustoria suport, but when i click in Appeals, It didnt find any ban

And my friends are plaing in this server, so i wanna join

[eternal stag]

@glass olive My steam ID is 76561199510691626

[errant mural]

спасибо

[balmy cypress]

Please send me a link to your steam profile @zenith raven

[eternal stag]

thanks , appreciated

[opal cloud]

what

[balmy cypress]

Looking

[errant mural]

thanks

[uncut totem]

Thanks

[balmy cypress]

Please be more detailed than just saying what, what part of my message is confusing?

[old estuary]

@minor temple he should message you

soon idk cause hes driving at the moment

[opal cloud]

still ban not found\

i cant find anything

[zenith raven]

How i do this

[balmy cypress]

DM me your steam link I can look later

[balmy cypress]

?steamid

[glass olive]

Hey, @zenith raven

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[zenith raven]

In your dm?

[balmy cypress]

You can also connect in 5-10 mins

[balmy cypress]

here please

[eternal stag]

thanks a lot , have a good night @balmy cypress

[safe wharf]

luke i need assistance

@balmy cypress

[balmy cypress]

Hey, whats up?

[safe wharf]

cheater aimlocking esp on rustoris us mondays

[vivid prism]

all 4 of us have f7 reported him like 5 mins ago

[balmy cypress]

Could you report here https://rustoria.co/support/

we will take a look right away

[zenith raven]

76561199702100215 @balmy cypress

My id

I Will lunch, after that i Will se the menssages

[balmy cypress]

Not sure what you mean, my previous message about reporting was to a different player

Looking at your ban

[zenith raven]

Im brazilian dont know english

I Will lunch, i say this

[zenith raven]

Ale

Alr*

[balmy cypress]

Fixed, you can connect in 5-10 mins

[zenith raven]

Nice! Thank you Luke

[safe wharf]

@balmy cypress we just made the 2 tickets

[balmy cypress]

I see, we will get to this in a moment

[vivid prism]

thanks luke you da bomb

he just got banned by anticheat

can we get our loot bac

he stole alot of guns from us

[balmy cypress]

It was me who banned him

[vivid prism]

ohhh

[safe wharf]

@balmy cypress he got banned can u guys break his base?

[balmy cypress]

I am sorry to hear about that guys, we cannot break bases or refund loot 😦

Since its official

plus its just a rule we have also even on modded

[uneven wyvern]

thank you luke

[balmy cypress]

But their base (if they have one) is left as is, you can raid it and take everything

[safe wharf]

okay great thanks luke ur the goat

[balmy cypress]

and their body (if outside) is not deleted

so its worth checking for it, but I couldn't say if its in base or not

[vivid prism]

sounds good luke

thank you

[balmy cypress]

No worries, sorry you ran into the cheater

[latent scroll]

Hi, I bought vip for US Long today. But this server will become premium? Will my VIP work?

[balmy cypress]

Hey, yes your VIP will still work when the server goes to premium 🙂

[eager rapids]

I got banned on main us
76561199147145322 - my steam users id
Can you look and unban me?
I m joining serwer as always and see that i got banned for cheating
I wasn t cheating and i have clips from gameplay

[balmy cypress]

looks like I fixed this about an hour ago. Try connecting again 🙂

[eager rapids]

thank you

[blissful totem]

@balmy cypress im the pussaliini check dm

[limpid cloud]

how long does it take to process a ban appeal ticket? (eu monday)

[balmy cypress]

https://discord.gg/NWZPdsxy

[long wren]

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[balmy cypress]

Generally 3 days max like Crazy said, send your SteamID here and I'll check what we can do to speed that up

[limpid cloud]

76561199801166006

i have last replay 10 mins

[balmy cypress]

I am afraid that your ban will not be removed

[limpid cloud]

may I know the reason?

[balmy cypress]

The ban reason is cheating

[limpid cloud]

What does cheating manifest itself in?

[night oriole]

@balmy cypress why are you banning everyone from the server you son of a bitch I think you are bored and you ban people unfairly you son of a bitch

[balmy cypress]

We are unable to go into detail, you will have to find a new server to play.

[night oriole]

@balmy cypress fuck your mother

[balmy cypress]

Sorry you feel that way, doing my best to keep cheaters off the server

[balmy cypress]

Have a great day!

[uneven wyvern]

all i hear is wah wah

[limpid cloud]

So I don't even know why I was banned I have a video of the last 10 minutes of my game I was banned without any checks for nothing I didn't even do anything))))

[vivid prism]

you do know he checks if you are cheating. bro dont just go ban people

[limpid cloud]

have 34% accuracy 21 kill and 9 deaths = banned for cheating

[vivid prism]

esp doesnt depict accuracy

[night oriole]

you don't even know how to play games all you know is to ban people who play well @balmy cypress

[limpid cloud]

I think if there was esp, there'd be zero deaths.

[night oriole]

loser

[balmy cypress]

ESP is not godmode

[night oriole]

@balmy cypress fuck your mother

[balmy cypress]

but we cannot go into details on this ban

[night oriole]

fuck your mother @balmy cypress

[limpid cloud]

lmao

[balmy cypress]

Same back to you

[night oriole]

0 brain

[vivid prism]

i can promise you that you had a reason to be banned. he didnt just ban you for no reason. whether it be for you falling for a bait he set or being blatantXDDDDD

cheaters maddddddd

[balmy cypress]

You are the one saying "fuck your mother" over and over, I'd argue with good grounds that you are the one with 0 brains

[night oriole]

hahaha loser

[balmy cypress]

Damn, ya got me good there

Anyways, have a good day

[vivid prism]

i feel bad for luke having to deal with whiny cheaters lmaoo

[limpid cloud]

Well, either I killed one of your friends and you didn't like it so much that you're calling me a cheater.

[vivid prism]

i dont even know who you are

[balmy cypress]

None of my friends play this game

[vivid prism]

im just being honest o

[balmy cypress]

Also what makes you think it was me who banned you?

[vivid prism]

luke he doesnt know hes just mad he got caught

[limpid cloud]

Too bad I'm wasting my time on you with four viewers.

[limpid cloud]

Well, who banned how many hours a person has in this game? 100? And you're taking him on as a moderator?

[vivid prism]

everyone starts somewhere!

[limpid cloud]

maybe 1000 hours mod?

So there is no point yes that I made a replay of my game the last 10 minutes before I got banned by a person who has 100 hours in the game?

[balmy cypress]

You are welcome to send me your replay

But assuming how many hours our admins have is a weirdly unrelated thing to this situation

My DM's are open

[limpid cloud]

ok where can I put it on youtube or google disk?

[balmy cypress]

That is up to you

Youtube easier though

[thorny mist]

why are u making him lose time

u wont unban him anyways

[balmy cypress]

Makes people feel better to be heard

[limpid cloud]

okay Well I'm gonna need some time to load it in there for about 10-15 minutes literally.

[thorny mist]

this guy cant read im done😭

You can't expect an unban from a guy to whom I sent proof that I wasn't hacking and I don't have a VAC ban, after almost 3 weeks ban he tells me this "Does not appear that way to me, respectfully I do not believe you."

[hardy lichen]

Hello, Medium servers are bi-weekly?

[balmy cypress]

Yes

[hardy lichen]

Ty

[balmy cypress]

You did not send me proof, its not so simple as "sending proof" you were not cheating. Don't be silly

[upbeat galleon]

any update for me @balmy cypress

[balmy cypress]

Nothing yet I’m afraid

[upbeat galleon]

im tryna hop onnnn lol

[graceful creek]

Are map previews up yet for staging for US Long?

[pine blade]

how to see how much hours i have on rustoria servers

[minor temple]

You can see on your battle metrics public profile

If you send you steam ID i can send you your BM profile

[pine blade]

76561199151337717

[minor temple]

Dm'd you it

[pine blade]

Tysm

!

[lyric basalt]

Yes, you will need to join with staging

[pine blade]

how do i know if they apply me to chat moderator ?

[flint notch]

where can i open a ticket? i playing eu mondays and there is a guy named m2 who is 90% cheating can an adminf check him please?

[wind hatch]

when can we buy monthly us premium vips?

[balmy cypress]

Hey, you can buy already on https://donate.rustoria.co/packages.php?game=3&server=25

(sale starting tomorrow)

[balmy cypress]

Hey, you can make a ticket on https://rustoria.co/support/

[balmy cypress]

Hey, we will have your application looked at in the next hour and if successful you should see a message within a day

If denied, you'll get a message right away from our bot. Just make sure your DM's are open

[upbeat galleon]

can yall please look into my account for me

[balmy cypress]

Just checked and don't actually see an appeal open for you

Are you sure you opened one?

[upbeat galleon]

its saying discconected ban evasion

i try to open one and it says im not banned?

[balmy cypress]

https://discord.gg/NWZPdsxy

If you could join we can discuss

[steady gazelle]

<@&274971100184576010> WHY CANT I LOAD IN TO LOW POPS MAAP THAT IS GONNA BE NEXT WIPE ON STAGING BRANCH its says its 1 in que when im trying to load in

<@&274971100184576010> can someone join voice for support

[minor temple]

You have VIP on the relevant server to join the preview servers

[zenith raven]

Any Head adm on?

@minor temple you are Head Adm?

[balmy cypress]

Hey, whats up?

[zenith raven]

Hello luke

I have one question in the chat mod app

[balmy cypress]

Hello Brian

[dusky niche]

man o man…..

[balmy cypress]

What is your question?

[balmy cypress]

Hello, how can we help?

[blissful imp]

Will VIP for Long be tranferred to the premium? or will you have to buy a new VIP

[zenith raven]

I dont understand what you want to me answer in:
"Previous staff experience"
Its any game that i have been mod?

[balmy cypress]

Yeah any games, discords or really anything similar you've done even outside of games.

[zenith raven]

Ohh, thanks

[balmy cypress]

Yes, US Long VIP will work on US Long premium

[blissful imp]

thank you much

[balmy cypress]

You are welcome 🙂

[zenith raven]

I finish the app, you know when i Will know If i am approved?

[balmy cypress]

I'll review it in the next 25 minutes as I am just going through them

Will let you know

[zenith raven]

Alr, i do in portuguese, so i think you guys Will need translate

Thank you, Luke.

[amber elbow]

Hi can i speak to an admin regarding my ban?

[ocean thistle]

What's up?

[amber elbow]

I just got banned off Rustoria Monday for (cheating) but im definitely not cheating, on what grounds did they ban me? i've been getting recked for the past 3 hours

can i appeal or what am im i supposed to do?

[ocean thistle]

!appeal yes you may appeal

[glass olive]

Hey, @amber elbow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[ocean thistle]

After you appeal you can send me your appeal ID and I can see what I can do for you

[amber elbow]

i see but obviously an admin banned me

can they provide on what reason they are banning me

[ocean thistle]

The reason is in your disconnect message

[amber elbow]

can i speak to them

[ocean thistle]

Yes absolutely, you may speak to them in your appeal

[amber elbow]

well what evidence???

[ocean thistle]

Please submit an appeal and forward me your appeal id. I do not know who you are otherwise

[graceful creek]

Any guidance for previewing the map on staging? I tried the up and coming beta version and it says "out of date client" I swapped to default version and I sit in a 0 player queue

[ocean thistle]

Do you have an active VIP for the server map you are trying to preview?

[graceful creek]

Yes, VIP still currently active for US Long

Well, Steam just went down. So I'll try when it's back up!

[ocean thistle]

Ah it is Tuesday!

I did reach out to our dev just in case

[graceful creek]

Hahaha yeah, seems to be back up! I'm supposed to be on Beta Aux02 right?

[echo venture]

nah, just normal staging

[hearty lark]

on staging branch how do go onto the us long map early? it says 0/0 players

[echo venture]

https://files.rustoria.co/ryan/86860e0d-4237-43a0-8e45-7ac9dd0e4f50.png

[echo venture]

click on the join server button, select the server, then paste into f1 console

[graceful creek]

retrying now!

[echo venture]

make sure beta participation is "none" @graceful creek

[ocean thistle]

You'll need an active VIP for US Long to preview the map early

[hearty lark]

thanks

[amber elbow]

#8e14e8 @ocean thistle

[graceful creek]

Tried again, still just sitting in a que of 0 players

[echo venture]

Okay and you have VIP for the map preview server type you're trying to join?

[ocean thistle]

Thank you. I can confirm it's been forwarded to your admin to review. You'll need to wait for a response. I recommend linking your discord and steam on our website to get a DM from our bot about any updates regarding your appeal. Otherwise, you will need to manually check in on the website every so often. Thank you for your patience in advance

[graceful creek]

Correct! Still have active VIP for US Long

[echo venture]

Did you purchase it recently?

[graceful creek]

Nope! Expires the 4th I believe

[spare sinew]

How do I appeal

[glass olive]

Hey, @spare sinew

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[cedar scarab]

Is US long turning into a premium serve?

[shy remnant]

Yes! #announcements message

US Long & US Medium will become Premium on May 1th

[cedar scarab]

How much is pop normally

And how much does premium normally cost

Like how much money on my rust account

[near halo]

force wipe do br main, é as 18 hrs quinta feira?

[echo venture]

Glad you reached out, as there was a bigger issue involved here. You didn't have VIP on the server itself for some reason, I've gone ahead and fixed that for you now so you'll be able to get into the server straight away without any issues (if you didn't reach out, you may have had a delay in the start of your wipe!)

Please give it 10 minutes just to be safe before trying to login to the preview server again

[shy sluice]

how do i unlink my discord that is connected to an old steam account for this server?

i dont have access to my old steam account

[glass olive]

Hey, @shy sluice

To unlink any of your accounts, please visit this link and follow the steps: https://rustoria.co/link/requests
Please be patient while our team reviews the unlink request.

[long wren]

To login to the website, click on your profile in the top right corner and then click on linked accounts and click on the black in the ss I sent you https://rustoria.co/

[wicked bloom]

76561199183902129 can help me admin

[shy sluice]

i did that and it says that my discord account is already linked to an account

but its my old steam account and i cant sign into it

[long wren]

what do you need help with !?

[long wren]

you have alt steam acc?

[wicked bloom]

this one admin @long wren

[long wren]

please turn off rust and try connect again in 30 minutes.

[wicked bloom]

okay thanks

[long wren]

If you tried and still get banned, please post your steamid again and tag me

[wicked bloom]

i tried like that since ytd, and now i try login still same

[long wren]

i have forward your msg

[wicked bloom]

okay admin, this is my steamid 76561199183902129

[cedar scarab]

Can a admin help me please

[vivid prism]

luke whats the website to make a report

or crazy whichever on

[long wren]

Hello what issue are you having?

[cedar scarab]

What is the pop for US long

Normally and how long does it play out

[cedar scarab]

.

[long wren]

last force wipe

wipe day 800pop max

[vivid prism]

crazy i submit a ticket on the website for a cheater

[long wren]

thank you

[cedar scarab]

Okay thank you

[long wren]

!report

[glass olive]

Hey, @vivid prism

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[vivid prism]

yeah i found it after sending that message

my b

[graceful creek]

W Mans, thank you so much! Trying now

[graceful creek]

It's working, thank you again broski!

[tired lance]

Is there any staff available? im trying to join the server andts saying i am banned for cheating, i tried to make an appeal and its saying i am not banned.

[long wren]

!steamid

[glass olive]

Hey, @tired lance

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[tired lance]

I have an alt account which I logged into, which was banned on rust like 2/3 years ago, i have just got a new pc and logged into the wrong account and booted into rust, tried to join rustoria and said i was banned, i then logged into my main account which has over 1k hours since the ban

76561199381747923

[long wren]

please turn off rust and try again in 30 minutes.

[tired lance]

I did

[long wren]

still banned?

[tired lance]

Yeah

[long wren]

i forwarded msg

[tired lance]

The ban on my previous account I regret, it happened when they updated the recoil I got triggered and just decided fuck it and bought scripts, went on UKN to test them, they didn't even work properly, logged off and was game banned the next day. safe to say I learnt my lesson

[graceful creek]

Actually not working, crashes at 1847 SPAWNING World, verified files and everything with no luck

[long wren]

you have alt acc banned in rustoria?

[tired lance]

its game banned

I accidentally loaded up rust with that account

and joined rustoria

[long wren]

ah

[tired lance]

do you think its likely that i will be unbanned? becuase I have played rustoria on my main account for quite a while, I have over 1k hours throughout multiple servers and not one ban on any of them

[vivid prism]

just dont ever cheat and youll never have that problem

[tired lance]

hey, i was young and stupid what can I say i learnt my lesson 🙂

[chilly trellis]

can someone send me the report a player link please

[long wren]

!report

[glass olive]

Hey, @chilly trellis

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[kindred briar]

so i made an appeal and admin says im unbanned and when i join server it stilll says im banned

[torpid cedar]

cheaters need to stay perm banned

[glass olive]

Hey, @kindred briar

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[kindred briar]

its a false ban you retard

[kindred briar]

can i get a real person to talk too?

[torpid cedar]

hopefully u stay banned

[hearty fulcrum]

Can you please send me your Steam ID?

[kindred briar]

76561199415681936

[hearty fulcrum]

please wait 15-20 minutes, and then try connecting again after. thank you!

[kindred briar]

thank you

[graceful creek]

I'm able to start connecting to the preview server now that they fixed it but, once I reach spawning world, it crashes at 1384/43267 Verified files and everything still no luck

[echo venture]

That's a weird one, I'm unsure if we're able to help there, I'll give it a shot myself after I finish up what I'm doing

[graceful creek]

I'd appreciate that thank you!

[echo venture]

US Long Map #1?

[graceful creek]

Correct!

[echo venture]

Works fine for me on the latest client :L

[graceful creek]

hmmm

[echo venture]

I'm so sorry it's been such a hassle for you haha

But this one I don't think I'm able to help you, as I believe it may be a bug with the staging client, it is the test environment for FP afterall

[graceful creek]

xD I'll try and figure it out hahaha

thank you for all the help tho

[cedar scarab]

How much money is premium sevens

Like how much do I have to have on my account

[echo venture]

https://support.facepunchstudios.com/hc/en-us/articles/25840924689693-Premium-Servers

[wraith urchin]

I tried logging in to a preview map for us long and it says wrong connection protocol: client update required. what does this mean?

[long wren]

You need vip and rust staging branch

[wraith urchin]

Oh okay, I have VIP, so I just need to install staging branch?

[long wren]

Yeah

[wraith urchin]

Okay, thanks

[young monolith]

yo

i just got banned for playing with a cheater it was some random guy i dont know

unban please

you can look all through me ive never played with that kid in my life he just lived next to me so i sent him a team invite

@mods

[long wren]

!appeal please make an appeal

[glass olive]

Hey, @young monolith

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[young monolith]

doing that now

i created it

how long will it take

1-3 days are you serious god damnit

that was a huge waste of time

[sharp sierra]

support - vip not on sale.

[scarlet berry]

Why the fuck can I not spend money on rustoria rn

I want my vip

Take my money

[stark rose]

ILOVEWATER IS HACK

ON MONDAY

[young monolith]

whp buys vip on a wednesday there no queue

[loud dawn]

Hi @young monolith, there's limited stock on VIPs for servers such as Rustoria US Long Premium which is currently discounted.

[loud dawn]

Hi @scarlet berry, have you tried an alternative payment method?

[soft ginkgo]

can i get a free vip please i play with tesla

[muted owl]

how could i cancel subscrition for a server

[long wren]

!cancel

[glass olive]

Hey, @muted owl

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[long wren]

if you dont need help please move #general

[jagged escarp]

Hi @young monolith can you please join waiting for support

[muted owl]

so i bought subscrition for US LONG PREMIUM will i still have the VIP if i cancel it?

[echo venture]

ye

will just stop the renew

[soft ginkgo]

i might get angry with you, be careful

[muted owl]

oh okay thanks for letting me know

[echo venture]

no worries

[young monolith]

@jagged escarp I have to go to bed it’s 1am can we do it later

If not I’ll hop back on for a sec

[jagged escarp]

was just regarding your appeal. You can DM me if you like

theres no rush

[young monolith]

Dmed

[honest onyx]

hi admins the new premium servers for US are their vips out yet?

[indigo orbit]

Why was I banned even though I didn't cheat

[loud dawn]

!appeal

[glass olive]

Hey, @indigo orbit

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[tender kayak]

boys what do i do if I am banned but it says i have no ban, therefor not letting me appeal

[loud dawn]

That’s correct @honest onyx, VIP purchased for the non-premium equivalent servers will give VIP benefits when the premium servers launch this force wipe.

[honest onyx]

ok sweet as bro appreciate it ❤️

[covert tundra]

When does map vote end 24 hours before wipe?

[fierce oar]

can sb help me in SEA long ?

[long wren]

hello what do you need help ?

[near halo]

why do i get disconnected for cheating?

i am using a vpn

[long wren]

!appeal please make an appeal

[glass olive]

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[near halo]

but i see messages saying you allow vpns further up in chat

[long wren]

Yeah we allow vpns

[near halo]

i never got banned though, i havent played on the server in like half a year, and have not had any unauthorized accesses to my steam account

so i need to get the ip whitelisted through the appeal or something?

[long wren]

we dont have whitelist. you just submit an appeal

[unique rampart]

Hello, how can I confirm that I have subscribed to the youtube channel

[long wren]

rustoria youtube?

[unique rampart]

yes

to earn more points

on moded servers

[long wren]

https://rustoria.co/link You can check it here

[unique rampart]

thanks

"You cannot link YouTube"

[long wren]

Mmmm...

me too

😅

[unique rampart]

maybe screenshot that i subscribed?

[spare girder]

i have a ban false ban
4 years ago website support not found ban

[long wren]

Have you ever submit an appeal?

[spare girder]

47 months ago

[hollow goblet]

rustoria just doesnt ban cheaters ig

[long wren]

what your banned reason?

[spare girder]

cheating but i am not cheating playing with cheat assocation

[long wren]

What is the status of that appeal?

[spare girder]

so old negatively

[long wren]

pending or

[spare girder]

not 47 months ago

rejected

[long wren]

denied?

[spare girder]

yes

[long wren]

If your appeal is denied, your ban will remain in effect.

[spare girder]

😄

i am not cheating false ban

i say you bro assocation

There should have been an association but they put cheating on my account, there is no ban on my account.

[kind mist]

please check appeal #fa3a3c i waiting 3 days

wipe is coming but nobody can t help me

[naive notch]

i need something help. anyone there?

[wanton path]

I didn't use any cheats. Why did you ban me? You said I was using hacks.

[long wren]

!appeal please make an appeal

[glass olive]

Hey, @wanton path

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[long wren]

Hello how can i help you

[naive notch]

I was banned because I teamed up with a hacker。 BUT This is a misunderstanding。i want to know How long will it last

[long wren]

When you try to connect to the server, a ban period is displayed.

like this https://cdn.discordapp.com/attachments/1330325820215922761/1330619101361737728/image.png?ex=681321db&is=6811d05b&hm=00749034e59331464057239a3a6a0dc0640c675c53a3ff3bf4af959c850ba5f3&

[naive notch]

I need to appeal

[vocal topaz]

yo ngl why does luke wanna talk to me

[long wren]

!appeal

[glass olive]

Hey, @naive notch

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[long wren]

come to discord - luke !?

[vocal topaz]

@long wren do yk why it dc me and says go to dsicord luke

how i talk to luke

[long wren]

!steam can you post steamid !?

oh wait

[vocal topaz]

1512142451

ts?

[long wren]

https://rustoria.co/getmyid

[long wren]

this friend code

[vocal topaz]

can i dm u?

or nah

[long wren]

post here

[vocal topaz]

76561199472408179

[kind mist]

please check

[long wren]

thank you
Send a dm @balmy cypress with your steamid

[vocal topaz]

yes sir thank you

[hollow goblet]

hey @long wren

[long wren]

sir

[hollow goblet]

these cheaters that got banned on us mondays got banned and they took a crap ton of loot are you able to tell me where they live?

[long wren]

Sorry Cant because admin does not interfere with gameplay at all

[hollow goblet]

bruh

hes banned

[long wren]

We are official server

[thin plover]

Crazy is right, we cannot tell you unfortunately, you will have to find their body/base

[hollow goblet]

were raiding everybase in the area lmao

[upper estuary]

got disconnected for "cheating" but nothing online

[round rivet]

crazy? I was crazy once

they locked me in a room, a rubber room

[long wren]

!appeal

[glass olive]

Hey, @upper estuary

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[upper estuary]

it says theres no ban on my account

ive already tried appealing

[long wren]

turn off rust and try connect again in 30 minutes

[night cypress]

trying to join Sea long map preview and im stuck on "you're next" in queue

[long wren]

You need vip and rust staging branch

[long wren]

!youtubelink

[glass olive]

Hey, @unique rampart

Unfortunately, linking YouTube with our link system isn't possible due to restrictions with Google APIs. However, as long as you link the other socials, you'll be able to claim the loyalty kit (on applicable modded servers). YouTube linking functionality may return in the future, but we are currently unable to give an estimate of when this will be implemented.

[buoyant ibex]

<@&274971100184576010> Меня забанили не за что я сидел на крыше и стрелял с болта по всем, и меня забанили по причине читинг

[glass olive]

Привет, @buoyant ibex

Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://rustoria.co/support/appeal

Если ваш Discord привязан к учетной записи на https://rustoria.co/link вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.

Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

[eternal shadow]

I want to buy the VIP on the long premium server, it's the usual long, right?

[long wren]

Yeah us long

[eternal shadow]

ty

[upper estuary]

did not work

[long wren]

!steamid

[glass olive]

Hey, @upper estuary

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[upper estuary]

76561199083197808

[long wren]

i forwarded msg

[old gust]

.

i cant change skin on repair table, if i do it, i will kick from server

can someone help me?

[pine kettle]

is it possible to change once vip to an other server=?

<@&274971100184576010>

[long wren]

!vipissue

[glass olive]

Hey, @pine kettle

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[pine kettle]

thanks

[wicked bloom]

hi Sir @long wren i still got kicked Cheating, when i check ban appeal it said Ban Not Found can help me please

[long wren]

!steamid

[glass olive]

Hey, @wicked bloom

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[wicked bloom]

here Sir 76561199183902129

[surreal beacon]

when sealong Wipe who know

[long wren]

!FORCE

[glass olive]

Hey, @surreal beacon

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

3x will skip the wipe on Friday. 10x will wipe again on Friday.

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1746122400:F> (your local time) is the time of the next force wipe and it will happen <t:1746122400:R>.

[surreal beacon]

thanks mate

[wicked bloom]

how is it bro?

[grizzled pollen]

This is my Steam ID：76561199511525907

@long wren

[heavy knoll]

When is map vote for main for tmrw

[minor temple]

Give it 10 minutes you should be good to join again

[grizzled pollen]

thanks bro

[nimble hare]

can somebody check if im still banned?

or like how do i see without switching servers

[buoyant ibex]

<@&274971100184576010> I was banned for cheats by mistake, I was sitting shooting with a rifle and I just got kicked because of the cheat

The website shows that there is no ban. What should I do?

[robust kraken]

i made discord unlink appeal 10hours ago . How much it takes to results ?

[west osprey]

Could you post your steam ID and i'll take a quick look

[austere quest]

Account unlink requests can take a little bit (about 1-3 business days typically), please be patient!

[robust kraken]

Okey thanks 🙂

[signal cedar]

Is premium us long out to buy vip ?

[buoyant ibex]

76561199638658750