support

[near halo]

That is not cheating. Maybe scripting.

[rocky jacinth]

support my fuckin nuts yall shouldnt hire blind people to moderate servers

[fading root]

he is scripting

SCRIPTING IS CHEATING RICHARD

[near halo]

I didn't say he wasn't scripting, but he wasn't hard (aim assist) cheating.

[rocky jacinth]

richard ik u have autism but lets keep the chit chat to a minimum please

[fading root]

yeah hes just using scripts

the whole team is on the JUICE

whole team has a logitech G PRO

[sturdy terrace]

I understand why you all might be frustrated with the admin's decisions, but please keep this arguing to #general, as this channel is only meant for people looking for support.

[fading root]

im looking for support ❤️

[rocky jacinth]

yea im looking for support my ass is getting punctured by a Chinese spy

[sturdy terrace]

Please don't call out any supposed cheaters in here, as this works directly against the admin's efforts. Please report them via F7 in game or through our website: https://rustoria.co/support

[rocky jacinth]

good boy

@sturdy terrace i would feed you to my cat if you were here irl rn

[sturdy terrace]

Last warning. Please move to #general.

[rocky jacinth]

in that case ill be forced to kill myself seeing as i have nothing else to live for.

[wicked cargo]

Can I know why I got a band on the server?

[sturdy terrace]

The reason is in the disconnection message when you try and connect

[dense ridge]

hello admin

wakey wakey

[sturdy terrace]

Hey! Not an admin, but what do you need support with?

[graceful marten]

check my report thanks

[sturdy terrace]

An admin should get to your report as soon as they can. Please be patient

Head to #looking-for-group please.

[frozen juniper]

hello my clan member xXbighungryXx got banned for "bug abuse", when his computer crashed and he cant get back in. We are on the rustoria US main server. Is there an appeals process to get him reinstated?

[sturdy terrace]

Your friend can appeal on our website: https://rustoria.co/support

[frozen juniper]

Thanks!

[violet palm]

A Chinese clan in Y12 disconnects us from the game every time we go raiding.

[stoic grail]

Ticket #d7eefc check pls

[frozen juniper]

can you please check ticket 143DAA? we are still waiting on my buddy getting back in

[sturdy oracle]

<@&874995535881326632> How to report hackers on the website

[molten hazel]

Appeal #143daa

can someone check into this for me please

[long wren]

!report

[glass olive]

Hey, @sturdy oracle

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[long wren]

appeals take 1-3 bussines days

[molten hazel]

oh okay thank you

[magic berry]

!report

[glass olive]

Hey, @magic berry

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[charred panther]

Can I get admin support I put in appeal on the web and it does not pop up and when I go to click it I can't and it also says the wrong server.Help me

[vapid pulsar]

whats going on with the servers

[fathom estuary]

No BPs 10x offline

!admin

<@&874995535881326632>

[stray palm]

!report

[glass olive]

Hey, @stray palm

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[vapid pulsar]

@glass olive whats happened to the eu10x

[molten flicker]

Aware @pseudo dragon issue, will forward to developers

[fathom estuary]

Thx @molten flicker

[hybrid barn]

help me, I used the vpn game program to reduce problems with Internet lags, the cheating reason crashes from the server, I still can't create a ticket on the site, there are no bans on the appeal, what should I do, I didn't play with cheats <@&874995535881326632>

[spiral niche]

i keep getting kicked for 'cheating' when i try and connect as i recently got fp temp banned because a team mass reported me after losing a raid defence is there any way i can fix this ive got 8k hours and have been playing toria for years without issue

[molten flicker]

leave your steamid here, admins will take a look for you when they are available

[molten flicker]

!appeal

[glass olive]

Hey, @spiral niche

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[spiral niche]

okay thank you

[hybrid barn]

76561199824136067

@molten flicker How long do I have to wait for someone to contact me?

[elder lion]

Rust+ just notified me that the neighbor who got me banned for association with a cheater is back on the server and playing — and I'm still banned. Is this some kind of joke?

[dusky thicket]

help me, I was playing on the server and I periodically had problems with the Internet, because of this my ping periodically rose to 1000, after an hour of 3 games I was banned because it was cheating, I think that because of the high ping I teleported from the players and the administrator that I was a cheater <@&874995535881326632> <@&274971100184576010>

[molten flicker]

appeal take 1-3 days, but seems like you can not create them from website, so you may have wait the admins when they are available to assist you

[dusky thicket]

my appeal was denied, but I don't use cheats

[hybrid barn]

okey

[dusky thicket]

@molten flicker help me pls

[molten flicker]

oops

[dusky thicket]

I have 500 hours in rust and i don't use cheats

[molten flicker]

if your appeal was denied, then I'm afraid that's final decision

[dusky thicket]

but I don't use cheats

my internet was lagging

the administrator didn’t even call me for verification, but simply banned me

my internet was lagging and the ping rose to 1000, I think because of this I could teleport

I don’t have a new account, I didn’t buy it, what’s the point of using cheats on it?

I'm willing to submit to background checks

@molten flicker

[elder lion]

Rust+ just notified me that the neighbor who got me banned for association with a cheater is back on the server and playing — and I'm still banned. Is this some kind of joke? Appeal #4bc8bb
<@&274971100184576010> <@&874995535881326632>

[long wren]

[molten flicker]

I'm not admin as well as not your banning admin. At your case I can't assist. Looks like your appeal was denied then you may have to find other servers to play

FYI : admins don't do pc check for players

[dusky thicket]

cool server you have, and cool admins who ban for high ping!

I'm glad I have to buy a new account to play on the server because of a stupid admin

[elder lion]

@molten flicker @long wren any answer?

[long wren]

What is the status of your appeal? https://rustoria.co/support

[long wren]

please move #general

[jagged escarp]

Hi @elder lion , ban appeals take 1-3 business days. thank you for your patience

[long wren]

afaik, you can still get notified when you try to connect even if you are banned by the server.

[full crane]

<@&874995535881326632> A cheater just raided me and he is greifing my base, he has been shooting me through walls and windows, and he is far too good for only having 70 hours of playtime. Ticket #726d35

hes put armoured doors on my base ):

[full crane]

hello?

could i get some help

[stark quiver]

Ticket #1e8ed5 Please observe him

[vapid pulsar]

whats the update on the 10x eu

[sturdy terrace]

It should be up and running #announcements message

[idle oriole]

its down

[sturdy terrace]

An admin should get to your report as soon as possible. Please be patient

[sturdy terrace]

EU or US?

[idle oriole]

EU

[vapid pulsar]

not on the list

[raven bison]

working on 10x

[vapid pulsar]

is it going to a while ?

[full crane]

Hes still in my base lol

[vapid pulsar]

10x is showing but cant join and the ping is +++++++++

[ember crag]

#61a5a1 can any admin check

[full crane]

Can you guys hurry up and ban him?

I think hes despawning my stuff rn

[raven bison]

10x is back!

[sturdy terrace]

Reports are reviewed in the order they are received. There is unfortunately no way to speed up the process, you'll juat have to be patient

[glass olive]

Hey, @full crane

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[full crane]

Okay ive trapped him in a part of my base that he doesnt have access to lol

[full crane]

Thanks for banning him

Hes still got all the doors to my core tho

[hollow vapor]

Still cant join?

76561198986491815

[livid prairie]

<@&874995535881326632> I was banned, I want to know how many days I was ben

[lyric basalt]

!steamid

[glass olive]

Hey, @livid prairie

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[rose turtle]

yo admins please check ticket

Ticket #4708b3

<@&874995535881326632> ?

[balmy cypress]

An admin will look when they can, please give them time to review

You made this ticket 4 minutes ago

Also your ticket makes no sense to me, I am not sure what you are actually reporting. Please open it on our website and add more context. If its a report, write that and which cheats you suspect.

@rose turtle

[rose turtle]

why i should care that i've opened this ticket 4 minutes ago , shitty cheater killed me in metro when i was roaming 2hours i rage quite

i've checked that dog got 1 session only , when i've played more than 8000+

im done

[balmy cypress]

I understand the frustration but we share the same goals here, so please don't take it out on us.

I've just looked into them and banned the player, so thank you for the report.

[rose turtle]

i lost more than 4 minutes darling

[rose turtle]

what about my inventory of loot

gimme my aks back in my basse

i spild my blood

[balmy cypress]

I am sorry but we cannot refund loot, its official so we cannot use admin powers to refund loot or break things.

[rose turtle]

for them

[balmy cypress]

I wish we could do more for you here but we are limited

[rose turtle]

rly

i guess once players will understand that report system is useless

none will report cheaters cuz no matter what , ya will just lose youŗe items

[balmy cypress]

Again I understand your frustration. But saying it is useless is not true, the player you reported is banned and cannot bother other players.

[rose turtle]

BRO HE WAS PLAYING IN GROUP

[balmy cypress]

Show me an official server that would spawn your loot back in, officials do not do this as its interfering too heavily.

[rose turtle]

WITH SECOND CHEATER xdddddddddddd WHY I SHOULD CARE THAT YOU BANNED 1 ?!
!?!?!

[balmy cypress]

I see no teammates, your report also mentioned nothing about teammates. Do you think I am a mind reader?

[rose turtle]

Name of second cheater b03wcve8 after you banned 1 he left

wp

battlemetrics.com/players/1186572580 check

1 SESSION xdddddddddddddddddddddd

rly man sorry for interrupting ya , have a nice day we good

[balmy cypress]

Thank you, this information would be much more useful in a ticket. I understand your frustration but you've given us the minimum information possible and expected us to do the maximum

[hybrid lily]

@toxic shard

i want you

[rose turtle]

yo , with this concept of game , when normal players waste they time and get nothing except burning ass from cheaters, i mean ya cant even ask for report, its too much for players, rly man

try to catch , that duo in metro vs groups and cheaters , freaking out my time

[balmy cypress]

Well I am sorry you feel that way, we do everything in our power to help but you need to realise that we cannot spawn items in for players, you had a response to your report in <4 minutes, there is nothing more in your case that we can really do than that.

[rose turtle]

im not askin for spawn items for me , im askin gimme back what cheater got from me , cuz that was unfair

[balmy cypress]

We'd have to use admin perms to do this, which is why we cannot.

[rose turtle]

i was fighting vs 3 guys in metro , i was coming back , i waste more than 2hours

and ya wanna say me chill man 4minutes from report , cheater also got banned

[balmy cypress]

I am sorry we couldn't help further in this case, but I don't believe any official server will use their admin perms to get your loot back.

[rose turtle]

what should i do , go back and waste 2hours more in metro

? that sounds crazy

[balmy cypress]

Completely your call man, we've acted on your report and banned them now.

[rose turtle]

gotch ya Luke useless took

have a nice day

[balmy cypress]

You have a nice day too

[rose turtle]

ofc after rage quite

i 100000% will got a good dayh

battlemetrics.com/players/1186568874 - again cheater , cant report f7 cuz not in game

tripple heads

[earnest mauve]

<@&274971100184576010> 10x no bps eu crashed again

[balmy cypress]

Please make a ticket like you did before, we cannot take reports in discord @rose turtle

[somber hemlock]

10x eu crash

[balmy cypress]

Looking at 10x

10x is starting up @earnest mauve @somber hemlock

[somber hemlock]

yay

[rose turtle]

Please gimme my aks and launchers back

it aint work like that right?

[balmy cypress]

You are right, it doesn't work like that as we've established in this conversation

I won't sit here all day and apologise for that, it is what it is and we cannot refund lost items. If you have something else I can help you with, let me know. Otherwise please stop writing here as this channel is for support only. Happy to move this to DM's if you like

[rose turtle]

than for what i should pay attention more and report by rustoria/support ? it will be just another wasted time for me im really dissapointed today af

[balmy cypress]

If that is how you see it, don't report it. Completely your call, just the same as its your call if you wish to continue playing. We've acted on your reports and handled them, this is the last time I will reply on this topic.

[rose turtle]

for what we even using easy anticheat if shit not workin xddddddd,

[slate cloud]

yo i need help. i got banned for playing with a cheater but i dont know if he was accually cheating. He didnt tell us that. pls can i get unbanned

[balmy cypress]

You can give that feedback to Facepunch

[nimble hare]

guys i got banned for playing with a cheater i didnt know he was cheating

what do i do

[balmy cypress]

Not knowing will not mean you won't get banned, your team is your responsibility @nimble hare @slate cloud

But it should be only a 1 week ban, you can appeal here: https://rustoria.co/support/

[rose turtle]

useless if system workin like that , its on deal that facepunch support cheaters , you ban cheater , he will go buy new account , facepunch only +$

thats why feedback bout shitty anticheat which perfectly workin with cheats , are useless

[nimble hare]

it wasnt my team i got added by him from rust discord server, he was sus, i asked him if he could share screen, he said he cant. i knew something was up but didnt want to be mean...

[balmy cypress]

Respectfully, if you see the feedback as useless, why are you still giving your feedback?

[rose turtle]

i giving my opinnion

that ya system aint workin fair

[balmy cypress]

Certainly worth making an appeal on that link, admins will be happy to review.

[nimble hare]

thanks luke

[balmy cypress]

Easy anticheat isn't our system. But understood

[hollow vapor]

@balmy cypress admin saysz i wan unbanned and good to go, no it says im still banned. can you look into it?

[balmy cypress]

?steamid

[glass olive]

Hey, @hollow vapor

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[hollow vapor]

^

[earnest mauve]

@balmy cypress i donated, then server crashed and now my donation didnt come through

[balmy cypress]

I will take a look, one moment

[hybrid lily]

@toxic shard

[balmy cypress]

send your id again pls

[hybrid lily]

@toxic shard

[balmy cypress]

Hey, whats up?

[hollow vapor]

76561198986491815

[hybrid lily]

wher are you??????????????????

[earnest mauve]

76561198148547566 incase u need it

[hybrid lily]

hey i want @toxic shard

[balmy cypress]

Sorry about that, try again now @earnest mauve

[balmy cypress]

I'd suggest you message them, its easy to miss tags

[earnest mauve]

works ty

[balmy cypress]

looking

[balmy cypress]

Okay, sorted now. You will have to wait 5-10 minutes but shouldn't have the issue again. Sorry about this

[hybrid lily]

I sent him a private message yesterday and he didn't reply

what i do now??????

[nimble hare]

yo luke, i linked my account to a wrong steam, how can i log in a different account?

[balmy cypress]

I've messaged them, they will have a look when they have a chance.

[balmy cypress]

Send the SteamID and I'll look into removing the link

[nimble hare]

to the wrong steam account? or the one im supposed to be logged in?

oh the wrong one

[balmy cypress]

Whichever account you linked to the wrong thing, I can likely just remove all links and you start fresh

[nimble hare]

76561199078738929

[balmy cypress]

Looking

Are you sure thats the correct one?

[nimble hare]

thats the one i logged in.

[balmy cypress]

Doesn't appear to be linked

[nimble hare]

i just logged in maybe its not showing for u yet

[balmy cypress]

Logged in and linked discord?

It shows right away, send me a screenshot in DMs

[kind heart]

yall gonna give me back my stats

on 10x eu

[nimble hare]

am i gonn get unbanned?

for playin with a cheater

somebody said it only lasts a week

[balmy cypress]

Appeal on the link I sent and you'll find out

also when connecting, if its not perm it should say the time left until unban

[nimble hare]

oh ok

[minor temple]

What do you mean give them back?

[nimble hare]

so i if its a perm it wont say anything?

cuz it doesnt tell me when im gonn get unbanned, it just says banned for playin with a cheater

[kind heart]

i mean why did yall reset the stats

[normal snow]

vpn ban 76561199245611675

<@&874995535881326632>

[long wren]

!appeal please make an appeal

[glass olive]

Hey, @normal snow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[median coral]

i got banned on rustopia and rusty moose for inviting my neighbor to my clan

he was esping

[long wren]

?

[sturdy terrace]

We aren't Rustopia or Rusty Moose, therefore we can't help you with any bans from their servers. You'll have to appeal with them.

[median coral]

i meant rustoria

[nimble hare]

guys how long does a ban last for playing with a cheater

[sturdy terrace]

?steamid

[glass olive]

Hey, @median coral

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[median coral]

i played with him on rusty moose

[long wren]

7days or depending on the situation

[balmy cypress]

You are asking questions I already answered. Usually 7 days on first offense, connect to server and it will tell you how long is left unless it’s perm. If it seems perm, just appeal

Only admins can tell you 100%, best bet is the appeal

But DM me a link to your appeal or the appeal id and I’ll check soon

[nimble hare]

im sorry for asking so many questions, its my first time getting banned. and hopefully the last time

[balmy cypress]

No worries, happy to help with your questions but you are asking things that were already answered. And in support where nobody other than an admin would know, which is why the best bet is asking in the appeal.

But will reply to your DM soon once I have a chance to look.

[stark quiver]

Ticket #94a081 Please observe him

[serene kestrel]

Hello, a person with a cheat is playing on your server, you can check it out, he sees everything and he has an aim bot 76561199175299306

Server EU Mondays

[rose timber]

Hey there, thank you for the heads up, could you please make a ticket on our website?
https://rustoria.co/support

[brave flame]

Hello, there's some place to read the rules about industrial sistem on BR Long server? Every wipe after 2 weeks just get bug and do not work properly

[reef steeple]

@balmy cypress im sorry for bothering you i got one problem can you check id 76561199792235943 !

[long wren]

about cheater?

[reef steeple]

nah i got connection issue !

[long wren]

if your banned?

[sturdy terrace]

Please don't call out any supposed cheaters here or anywhere else public. Make a report via F7 in game or through our website: https://rustoria.co/support.

[reef steeple]

contact Luke it says i have no idea first time

[brave flame]

Anyone could reply my message? I just want to know if the sistem is capped or something

[serene kestrel]

I have been complaining about him for 1 hour, please help me

[sturdy terrace]

Have you submitted a report?

[serene kestrel]

yes

[thorny dune]

Hey there, we don't put any caps or restrictions on a system for industrial, are you still experiencing issues with your setup?

[sturdy terrace]

Alright then an admin should reply to that as soon as they can. Calling them out here or anywhere else only makes the admin's work harder.

[brave flame]

Let me check, coz we did some modification, we will set up everything again and I will text u

[serene kestrel]

okay thank you

[fresh marsh]

hey how long do playing with cheater bans take to appeal im tranna play on us mondays

[rose timber]

Hey, they can take up to 3 business days.

[fresh marsh]

if i was banned on main for playing with a cheater can i play on mondays?

[rose timber]

No, they go for all servers. Which ticket is yours?

[fresh marsh]

Appeal #646247

[near halo]

Don't even bother appealing, will be denied.

[long wren]

if you dont need help please move #general

[earnest mauve]

10x AGAIN crashed

[rose timber]

I see your ticket, there are a few above yours so will have to be patience.

[somber hemlock]

eu 10x crash

[fathom estuary]

Eu 10X crashed AGAIN

[near halo]

O darn, I thought this was the 'support' channel so I was telling him what to expect from support.

My bad.

[long wren]

That doesn't seem to be of any help to him.

[fresh marsh]

okay thanks

[somber hemlock]

pls restar 10x eu

[near halo]

Setting reasonable expectations of response type seems to be of help. If someone would have told me about it I wouldn''t have wasted my time waiting for a response and moved onto another server for the wipe.

[long wren]

please make your suggestions here #feedback-suggestions
you dont need help please move #general last warn 🙂

[wind forum]

can someone delete a base that is Raided but wont decay since the past 2 days it has no tc ect.

[long wren]

admins does not interfere with gameplay at all

[wind forum]

ah

[frosty spade]

i have ban for cheating , but i never play rust with cheats and other people with this shit , can u help me pls ? what reason ?

[long wren]

!steamid

[glass olive]

Hey, @frosty spade

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[frosty spade]

76561199158914834

[frosty spade]

76561199158914834

[long wren]

thank you please make an appeal https://rustoria.co/support

[frosty spade]

done

[frosty spade]

How time i need wait?

[sturdy terrace]

Hey, the usual response time on an appeal is 1 - 3 business days. Please be patient

[lime folio]

how do i appeal a mute

[worn shale]

hey to write a tiket

Thers a hard cheeter in rustoria EU 2x

3 heads 150m ak spry to a full blak out in a bush doring night and i just shooted him with a silenced bolty xd he had no idea where i where, hee keep hiting only heads on more than 200m sprays XD

[sturdy terrace]

You can appeal a mute the same way as you can appeal a ban on our website: https://rustoria.co/support

Please don't call out any supposed cheaters here as this works directly against the admin's efforts. You can report them via F7 or through our website: https://rustoria.co/support

[worn shale]

ok sr i hit f7 alredy

[sturdy terrace]

Alright. If you want a written response on your report you'll have to make one on our website

[worn shale]

okok ty

[glad holly]

playing wipe in 8 mins dm me 8k hours NA 18

[fathom estuary]

Is autorhized to alliance with two teams in EU 10X no BP ?

They not on the same team and want to raid me

Team Grubs and team battyman

<@&874995535881326632>

[muted cedar]

i just made a ticket

[sturdy terrace]

The team limit should be 6. Are they more than 6 if you add the two teams together?

[marsh crypt]

.

[fathom estuary]

Yeah team Grubs are 7 just now

I have screen

Shdow, Hzwhiteo,Opiepf Boris Jeltsin, XKNYBBMFTG81, Crusty

I send you the screen

[sturdy terrace]

Alright, as stated here in the 10x section: https://rustoria.co/rules/modded the team limit is 6. I'd suggest making a report on our website with some evidence

[fathom estuary]

Ticket send with picture

[sturdy terrace]

Alright, then an admin should check it out as soon as they can. Please keep in mind that reports are reviewed in the order they are received.

[viral iron]

I can't connect to Rustoria EU Low Pop, team mate is describing massive lag on the server in spikes, is all okay?

[sturdy terrace]

What disconnection message are you getting?

[viral iron]

Can join now, looks like it was intermittent, not sure if you noticed anything in your monitoring?

[patent dune]

My friend was banned when he had 1 hour in the game, can I fix it?

[sturdy terrace]

?steamid Can you get your friends steam id and send it in here?

[glass olive]

Hey, @patent dune

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[late phoenix]

rustoria eu low pop water pump doesnt work

it uses water but not letting it out

[austere quest]

Sir, this is Rustoria.

You will need to contact that server to appeal.

[vestal galleon]

ah wfrong server sry

my bad

[austere quest]

All good! 🙂

[vestal galleon]

have nice day 😉

[austere quest]

You have an even nicer day!

[muted cedar]

i have a appeal in

[late phoenix]

rustoria eu low pop water pump doesnt work
it uses water but not letting it out

on other server it works

[sturdy terrace]

Nice! Please note that the usual response time is 1 - 3 business days

[muted cedar]

ok i guess ill have to wait thanks

[patent dune]

https://steamcommunity.com/profiles/76561199515232449/

[sturdy terrace]

What disconnection message is your friend getting?

[sturdy terrace]

Please head to #looking-for-group

[round spade]

admin can you help me

[long wren]

what do you need help with?

[long wren]

please make an ticket @round spade

we dont take.reports in discord

[lapis berry]

whats team max on rostiroa medium us

[long wren]

#server-info

[open grail]

!report

[glass olive]

Hey, @signal thunder

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[deft grove]

!report

[glass olive]

Hey, @deft grove

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[terse warren]

i have tried to make a ticket on the website and im not having any luck am i able to make a ticket on the discord?

[open grail]

What's the ticket for

[terse warren]

a cheater

on Rustoria.co - US Medium

[open grail]

You can report ingame admins check those first anyway

[open grail]

!report

[glass olive]

Hey, @terse warren

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[terse warren]

okay i did make a report in game hopefully the guy is just insane but hes curving bullets

[open grail]

Sorry they are being a pain. An admin will look soon

[terse warren]

appericate your time hope you have a good easter!

[open grail]

You too mate! I just got myself a 2013 Honda CB500F for Easter so pretty happy

[terse warren]

HELL YEAH i got myself a hopefully just a wet maf sensor and my car will be chilling

[near schooner]

is the eu low pop server down?

[regal plaza]

no work , in game no response to open boxes

exit server low pop and no connect

[long wren]

Yeah

[vital hemlock]

How to report cheaters

[long wren]

!report

[glass olive]

Hey, @vital hemlock

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[vital hemlock]

Someone killed my teammate at a distance of 170 meters at night

[mystic rain]

!report

[glass olive]

Hey, @vital hemlock

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[tribal merlin]

can admins please do their job

there is literally a guy flying up our base

[mystic rain]

!report

[glass olive]

Hey, @tribal merlin

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[tribal merlin]

we have been reporting him for 24 hours

stop eating hot pockets and do something

he's banned now thank you

[long wren]

Do not post player names

[spiral vapor]

!report

[glass olive]

Hey, @spiral vapor

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[charred panther]

Can I get admin support I put in appeal on the web and it does not pop up and when I go to click it I can't and it also says the wrong server.Help me

I have asked 4 time no help

[long wren]

if your rustoria banned right?

[south lichen]

what time is the vape on Mondays in Moscow time?

[charred panther]

yes

[long wren]

!steamid can you post?

[glass olive]

Hey, @charred panther

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[charred panther]

76561199026285310

[long wren]

!ticket

[glass olive]

Hey, @stoic grail

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[strange egret]

do admins work today or are they free?

[rose timber]

We are here. Do you need help with anything? 🙂

[strange egret]

Ah nice! i made a ticket. So i know admins are working today 🙂

[rose timber]

Got it, I see yours. Appeals can take up to 3 business days.

[elder zinc]

!report

[glass olive]

Hey, @elder zinc

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[wide storm]

EU Mondays full wipe today?

[near halo]

!wipe

[glass olive]

Hey, @near halo

To find information about our servers, head over to #server-info and/or view the 'About Me' section of the server bots on the right-hand side.
Here you will find information such as:

• Server IPs
• Wipe Schedule
• Map Size
• Clan Limit
• Team UI Size

To learn more about the monthly force wipe, type !force.

[sturdy terrace]

Mondays never wipe bps. So it's just a map wipe today

[uncut raven]

hey i would like to upeal m chat ban in us small but it doesnt apear when i go to apeal it in the website

[sturdy terrace]

?steamid

[glass olive]

Hey, @uncut raven

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[uncut raven]

76561199633926765

thats my steam code

i would like to say im very sorry for what i said in advance and promise to not say anything like that again

i said what i said out of anger

yes in us small

[toxic shard]

you mute is only 1 more day long

[uncut raven]

ik i was just wondering if there was any way i could get it apealed sooner

i needa talk to sum people in chat

[toxic shard]

you can try to appeal but if the mute is legitimate we won't remove it

appeals are to remove wrong mutes, not reduice their duration

[uncut raven]

ahh okay thanks man

[toxic shard]

be carefull, from there mute will only get longer and could end up in bans

[graceful zephyr]

@west osprey

[long wren]

!STEAMID

[glass olive]

Hey, @graceful zephyr

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[graceful zephyr]

https://steamcommunity.com/id/JimsPlumbing/

[long wren]

steamid64id

[long wren]

#support message

[graceful zephyr]

76561199689277480

[sturdy terrace]

@long wren #general message

[long wren]

ah

[deft wyvern]

admin can i ask you smth

[long wren]

thank you ssir !

[graceful zephyr]

[sturdy terrace]

I'm not an admin, but what's up?

[deft wyvern]

i downloaded scripts a like 200d ago and i got banned i havent used any cheats ever since and now iam playing on a different account that i already have 800h on but for some reason i am banned on rustoria servers

side not : iam not using any scripts and cheats anymore

so i dont really know what to do and if i can even do anything

[deft wyvern]

.

[crude hornet]

At the beginning of cheating, there will be such a day

[deft wyvern]

what ?

i regret scripting i just want to enjoy the game but idk why iam banned

[sturdy terrace]

?steamid

[deft wyvern]

i just did right now

give me a sec

76561199702104678

this is for the acc i play on rn

[sturdy terrace]

Put both in here please

[deft wyvern]

76561199232987236

this is the one i scripted on

please can i get unbanned i was planning to play wipe in 45 mins

[sturdy terrace]

Alright, please head to https://rustoria.co/support and submit an appeal, I'd recommend trying to be as truthful as possible. Please note that the usual response time is 1 - 3 days.

[deft wyvern]

ok

ig no wipe for me today

i already submitted it btw

is there a way if i message an admin he could resolve the issue with me rn ?

[sturdy terrace]

No, the best way to appeal a ban is through our appeal system.

[deft wyvern]

ok then

[toxic shard]

You are unbanned, you are only lucky you didn't got banned while playing on rusotria otherwise it would have been a permanent ban (on all accounts)

scripting is cheating, there is no difference for us between a spinbotter and a scripter

[long wren]

[deft wyvern]

thank you soo much i love you so much

[deft wyvern]

got it 🫡

in my countries rust community theres just a big difference for us

so thats why i said it like that

[toxic shard]

the definition of cheating is clear : any external software to get an advantage ingame 🙂

even using nvidia gama/... = cheating, some streamers are not permanently banned from the game for it

[deft wyvern]

i luv you

[lone verge]

how long does a appeal take 😭

[sturdy terrace]

The usual response time is 1 - 3 business days.

[lone verge]

okk ty

[gritty lichen]

!support

[hexed jacinth]

do i have to leave and reconnect if i bought vip while in the queue?

[sturdy terrace]

If you're still in queue and you bought vip, yes I'd suggest reconnecting

[sturdy terrace]

If that still doesn't work, then head to #payment-support and make a ticket.

[west osprey]

@fringe mortar whats up?

[hexed jacinth]

alr thx

[fringe mortar]

i realised i bought wrong que skipå

skip

can i get refunded

its on eu main

[toxic shard]

if you didn't used it : #payment-support

[fringe mortar]

havent used it

[toxic shard]

then it's a ticket in the channel linked above

[gray current]

YO

UNMUTE MEi got muted for saying hi kappa

[obtuse maple]

@thin plover i require support

[sturdy terrace]

Please don't tag staff unless extremely necessary. What's the problem?

[west osprey]

?

What is it you need assistance with?

[sturdy terrace]

If you think your mute was a mistake, you can try and appeal it here: https://rustoria.co/support

[fresh marsh]

hello, i put in a appeal for my playing with cheater ban. Im trying to play US mondays in 5 hours

is there anyway i can be unbanned from now until us mondays wipe?

[west osprey]

steam ID

[merry creek]

Wednesday's wipe in br main, is it blueprints wipe too?

[west osprey]

#server-info

[fresh marsh]

76561198058131445

thats my 64

[merry creek]

I read it, but it's a little confusing. It is map wipe, and the blueprints when the forwipe is done, right?

[west osprey]

Your ban is not set to expire for 5 days, so safe to say not likely.

[gray current]

done

[west osprey]

Blueprint Wipe: Force Wipe

[fresh marsh]

oh, okay then ill just play another server this wipe. and in the future ill be more carfull who i play with

[dense wedge]

why does it say ive been disconnected for cheating when my account isnt banned

[vivid canopy]

hi @west osprey can u please check my ticket Ticket #5b7305 this guy is legit cheating esp/aimbot i have the video attached thank you W

[west osprey]

!appeal

[glass olive]

Hey, @dense wedge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[west osprey]

Someone will get to your ticket as soon as possible.

[dense wedge]

Alright I submitted a ticket. I don't know why it was banned to begin with it says I was banned the day I got rust.

only on this server in particular

[fresh marsh]

could be a cerberus ban, happens when ur new and u do really really good

[charred panther]

nothing has changed

[dense wedge]

@fresh marsh i've definitely been getting relentlessly abused by everyone else. Shafted you could say.

[opal cloud]

how to gen unbanned?

[west osprey]

Whats the name of your account?

[west osprey]

steam iD?

[dense wedge]

76561199831198774

i just bought vip and im not being let in for cheats i dont have

[balmy cypress]

Hey, free to chat in voice?

https://discord.gg/3bvqxWBN

[dense wedge]

Deglurvis Daquoen Daquifius

[strange egret]

How do i get banned on eu main (from 3 months ago) today? what the helll

[upbeat cave]

why u banned me ? https://steamcommunity.com/profiles/76561198805709755/

[verbal bough]

How can you talk to someone?

[long wren]

assosiation ban?

[upbeat cave]

no reason

[crude trout]

How can i talk to someone

[verbal bough]

Yes for me

[upbeat cave]

I can't log into any server, it says I have a cheat

[balmy cypress]

I’ll take a look

[long wren]

Please post your steamid https://rustoria.co/getmyid here and go to the website to make an appeal https://rustoria.co/support @verbal bough @fleet swift @crude trout @olive pasture @upbeat cave

[balmy cypress]

Fixed, you can connect in 5

[long wren]

they in the same group?

[balmy cypress]

@verbal bough and team, you were all banned as your teamate got gamebanned

and was cheating

their name is OhannaPro

its a 7 day ban

[long wren]

ah

[verbal bough]

Are we impacted even though he just added us to the team?

[balmy cypress]

How long ago?

[verbal bough]

while we do not live with him

1h max

maybe 2 hours

[balmy cypress]

I cannot check this in depth right now to make a call on removing the bans or not. I’m afraid you’ll have to make appeals.

But to answer your question, yes you are banned for being associated with him.

[verbal bough]

We killed him and we spoke the same language so he asked us to team up so as not to kill him.

[upbeat cave]

sec

[verbal bough]

What is a call?

[upbeat cave]

thanks

[balmy cypress]

Decision

[reef token]

why is my ping on rustoria 300 when usually its 140, and its just rustoria servers for some reason, other servers hosted in eu in the same country have normal ping for me

[crude trout]

is it possible to check my ticket, its says i am ban for cheating

[long wren]

please make an #network-support-old ticket

[jagged flint]

pls unban me <@&274971100184576010> https://steamcommunity.com/profiles/76561199738865124/

@balmy cypressyou un ban me ?

[crude trout]

https://steamcommunity.com/id/skull1500/

[long wren]

have you submitted an appeal?

[jagged flint]

yes

[long wren]

you mean ban appeal?

[balmy cypress]

Your ban has been fixed, it will take around 5 minutes to update

[crude trout]

ya

[verbal bough]

So, if my appeal doesn't go through, I'll have to wait like him for 7 days?

[balmy cypress]

Yeah it’s possible you’ll have to wait 7 days but depends on the appeal result

[verbal bough]

Perfect, thank you for your answer, last little question. How long do you think it will take to get an answer?

[balmy cypress]

My realistic expectation, at least until tomorrow. But if you can send me a message here on discord with your steam profile link, I’ll see what we can do to speed that up

[real oriole]

some admin pull me im in waiting for support

[verbal bough]

https://steamcommunity.com/profiles/76561198254104846/ it's me
https://steamcommunity.com/id/7656119962038677/ my friend
https://steamcommunity.com/profiles/76561198424341271/ my friend

Thanks for your speed if you can look honestly that would be cool, you can even see that I have been on the server for a few years and I buy the VIP so I am not interested in cheating

[balmy cypress]

Send me a message with this, I will lose this message if it’s here

Private message

[crude trout]

can you please help me resolve my ban https://steamcommunity.com/profiles/76561199218934673/

[verbal bough]

it's okey

[balmy cypress]

?appeal

[glass olive]

Hey, @crude trout

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[crude trout]

I want to solve my ban issue as soon as possible since i just bought vip to play with my friend and now it tells me i was banned for cheating

[west osprey]

I will forward this to the admin handling your situation.

[crude trout]

Thanks alot

[trail mortar]

pls help

fix clan tadle its outpost
vin ne pratsyuye
it doesn't work

@west osprey

[fierce pewter]

Hi! Where can I see the clan line-up for the next vape?

[trail mortar]

@west osprey fix

[fallen cape]

um help

im banned

[mint warren]

Yo can you help me bro?

76561199803763238

VPN ban

Please please please

[verbal bough]

rebot your box

[long wren]

!appeal

[glass olive]

Hey, @mint warren

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[mint warren]

ggggg

Please someone check my appeal

#c5edd8

[west osprey]

This would be for the devs, not something I can fix

[mint warren]

Loriemagpie

[west osprey]

I have forwarded to the admin handling your situation

[mint warren]

Can you help me please? I'm getting banned by playing with hackers but I'm not in the team

[trail mortar]

and you can inform the developers

[mint warren]

Thanks

[trail mortar]

and you can inform the developers@west osprey

[balmy cypress]

Hey, what is the issue?

[balmy cypress]

I see this, not sure what you mean

[mint warren]

76561199803763238 getting banned by playing with a hacker but I don't have a team......

Help please

[gray current]

can someone check my appeal ticket for mute

i legit said "hi kappa " and i got muted for 12h

[cinder bison]

bro my game crashed and now i need to wait 300 people and u do something with that?

[crystal meadow]

Hello i just start login i tem tell me i get disconect for cheating why ? i just buy the game like 1 mouth

[plucky vortex]

Seriously this wipe too many cheaters on eu medium just tooooo many

[sturdy terrace]

?steamid

[glass olive]

Hey, @crystal meadow

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[crystal meadow]

76561199802977367

[sturdy terrace]

Thank you. Please make an appeal on our website: https://rustoria.co/support

[crystal meadow]

already done tks for helping me

[sturdy terrace]

You're welcome! Please note that the usual response time is 1 - 3 business days. Please be ptatient

[crystal meadow]

Thank you for the quick support, I would really like to understand why you cheated, because I've never done it!
I can even share the screen so you can see it

[sturdy terrace]

We don't do game checks, but you can ask these questions in your appeal

[crystal meadow]

already post, one more time tks .

[storm elm]

!appeal

[glass olive]

Hey, @fallen cape

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[thick hare]

whats the f1 join

for us mondays

does anyone have the us mondays connect

[silk orchid]

hello i get banned on the server (banned;cheating) i have never used cheat before at the game (rust)

[toxic shard]

!appeal

[glass olive]

Hey, @silk orchid

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[shell light]

I have 6 people at my house trying to play Monday wipe but our 6th is getting a Max amount of people on one IP limit. I wanted to see if I could get our IP limit raised

@glass olive

[sonic musk]

my rust closed as i entered

[native cove]

oh that's tricky i don't remember if rustoria supports the 5mins timer they didn't in the past but they might now?

[lilac swallow]

is there any admin online

i have a problem i get disconectet steam auth timeout i dont even have any idea what that one is if someone can helps

@glass olive

[sturdy terrace]

What is the disconnection message you are getting?

Please don't call out any supposed cheaters here or anywhere else public as this works directly against the admin's efforts. You can report them via F7 in game or through our website: https://rustoria.co/support

[lilac swallow]

i see a video in youtube and i fix it thnx you " disconectet steam auth timeout"

[sturdy terrace]

Hey please tell your friend to make a ticket in #network-support-old

[shell light]

my friend made a ticket its #USA0505

[sturdy terrace]

Alright, then an admin should check it out as soon as they can

[nimble hare]

how long does it usualy take for a ticket to be answered

[minor temple]

Depends on the ticket. Which one are you looking at?

[runic grail]

yall forget abt my ticket?

[minor temple]

All ticket will be responded to as soon as they can be

What type of ticket was it?

[runic grail]

cheater ticket

[glass olive]

Hey, @runic grail

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[nimble hare]

i got banned for association

[minor temple]

Appeals tends to be 1-3 working days, can be more can be less it depends on the situation.

[runic grail]

this guy is esping like a mad man

[minor temple]

We will get to it as soon as we can, players do need to be investigated as well to determine if action is needed

[upbeat swift]

Is playing with cheater perm ban or not? cus i didnt know that he was cheating

[minor temple]

Just to check did you F7? or create a report on our website?

[minor temple]

Normally 7 days, it should have a duration on the ban message if it's not perm

[upbeat swift]

im getting kicked with massage playing with cheater

[minor temple]

!steamid

[glass olive]

Hey, @upbeat swift

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[upbeat swift]

where can i see my bans?

i loged in

[minor temple]

https://rustoria.co/support/appeals

Here is the link to the bans, If you send your steam ID i can have a look for you

[upbeat swift]

okay

thanks

[serene axle]

how do you report

Ticket #8c8cdb can someone please look at this ticket, guy has 1 hour on the game and a new account, and is the best player ive ever seen

[smoky rune]

you cant even make tickets

its telling me to slow down

[half hatch]

can I promote my business somewhere?

[round spade]

can admin help me

pls ban the idiot full hack

[ruby canyon]

how do i get verified?

[long wren]

!report

[glass olive]

Hey, @round spade

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[unreal heath]

Hi, can admin help me with unban?

steam id: 76561199108629516

I was banned on the main Moose servers, but I've already been unbanned. I think that's what caused me to get automatically banned on this server.

[bold glacier]

yo cheater on rustoria medium hard cheats

[safe hornet]

Bruh some guy in our team found out he was cheating... we changed codes and everything is that enough to not get a assosiation ban mods?

[bold glacier]

<@&874995535881326632>

[fresh sleet]

!report

[glass olive]

Hey, @bold glacier

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[long wren]

!appeal Bans on other servers have nothing to do with us. so please make an appeal

[glass olive]

Hey, @unreal heath

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[unreal heath]

ye ye, i did an appeal, so i only need to wait

[long wren]

If you have been banned, you should be able to appeal and get a response. I'm not sure right now since the ban hasn't happened yet, but if that person is 100% a cheater, you are playing with them and getting loot from them.

[unreal heath]

thank u

[hollow valley]

!report

[glass olive]

Hey, @hollow valley

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[molten hazel]

Appeal #143daa

[grand grove]

Next wipe in rustoria eu medium its forze wipe?

[long wren]

[grand grove]

thx

[long wren]

<t:1746122400:F> force wipe

[grand grove]

ah yeah its forze the next okey

[magic horizon]

us medium off ?

[bold glacier]

yeah i think

[viral parrot]

I just got home to try to help with raid ;-;

[vital hemlock]

This server is selling permissions, right? There are too many hacks, and they even scam each other.

[molten flicker]

Feel free f7/make tickets report them, we don’t like cheaters as well which means we have same goal.

[vital hemlock]

There are already administrators here selling permissions.

There are basically hackers on the snowy side

[molten flicker]

Have you report to them?

[vital hemlock]

Many people have reported it. Because besides us, there are other players who have encountered hackers.

For example, the player named 145 has not been banned for several days

Many people know they are hackers

Additionally, to verify if your server has the permission to sell. Other groups have already started live streaming and are cheating. Verify this statement.

I watched the live stream last night. Two teams were cheating against each other, but only the player who was streaming was banned. The other team wasn’t.

In addition, our team captain wrote a letter to your senior management. I don’t know if you’ve seen it.

There are problems with your internal management

[molten flicker]

Great to hear that you made. I’m sure they will banned soon if they did violate server’s rule. Appreciate your provide the details info, could you also include into tickets as well

[vital hemlock]

Someone is probably selling permissions and protecting cheaters.

[molten flicker]

Sure if you doubt that you can DM our manager Luke or Mono

[vital hemlock]

Our team members noticed that right after the server restarted, there was a team whose members all had oil barrel IDs and avatars. They were five people who defeated over twenty members of our team. Later, other cheaters were streaming and also encountered them, proving that they were cheating.

I don't know if they have a team, but what can be confirmed is that they are still in the snow

I don’t know if the administrators are involved in the game, but nearly every team in the snow area has cheaters. Because there are already cheaters living in the snow area who started streaming last night, and I saw many cheaters in that stream.

And when the cheaters were streaming, I saw that only their side was banned, while the other team of cheaters wasn’t. You can’t explain that. There are administrators selling protection services for cheaters.

The thing I remember most clearly is a player named 145. Many players are complaining that this team has not been banned.

Because more than one team has launched a surprise attack on them and all have failed. So there must have been other teams reporting this player before

On the day of server restart, there were many teams with black oil barrel avatars. They are also a hacker team. Living in the snow.

I'm not talking nonsense, because I watched the cheater's live stream and from his perspective, I can see that almost every group in the snow is a cheater, and manual review of cheaters cannot accomplish such a large workload.

My team leader wrote a letter to your senior management yesterday, but there was no response for half a day. I will ask him today if he has received a reply.

[molten flicker]

Looks like you got their’s streaming details and you have very clearly sense. I would like to let you know that our working system is only banning them when we got 100% evidence guaranteed that they were cheating on our servers. As you mention, If there is a leaky fish and you have relevant evidence, you can make ticket to us, when the admin gets your ticket, they will start take relevant actions

[vital hemlock]

If I have time this afternoon, I will record a live stream of this cheater.

I am waiting for this cheater to start live streaming.

[molten flicker]

Thanks

[vital hemlock]

By the way, do you support team reporting. Because some large group cheaters are difficult to find.

EU Medium

Within the next twelve hours, I am responsible for reporting all hackers encountered by our team. I will contact you in this channel at that time, and I will also be monitoring the stream of the cheaters simultaneously.

[molten flicker]

If you mean cheaters associate with them, yes they will also banned. Thanks to let us know and at the meantime please don’t call them out at public areas.
Have a good day!

[vital hemlock]

Because some cheaters and team members do not form teams and are only responsible for providing information. So it's difficult to ban

[serene fjord]

i just got banned for playing with a cheater and genuinely had no clue, been playing on rustoria for years, how can i appeal this cause i honestly had no clue

i pay for vip and everything

[robust edge]

hi. can admin help me with unban? steam id:76561199078227782

[molten flicker]

!appeal

[glass olive]

Hey, @serene fjord

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[molten flicker]

@robust edge you too ^

[serene fjord]

perfecting thank you im right up everything that happend rn

sent it in

[molten flicker]

You are very welcome

[serene fjord]

Where will on be notified on the status of my appeal?

Like whether it was approved or not

[molten flicker]

you will receive an answer by our bot in DMs

[serene fjord]

Okay perfect ty

[nimble hare]

how do i know if i got a perm ban for association?

i alr asked many ppl but they all say the same thing ask an admin in the ticket, but he just denied my appeal

• why am i banned for association when i didnt even know he was cheating, i get it everybody can say the same thing, i met the guy on rust discord server it aint my fault he was cheating

[long wren]

#support message

[nimble hare]

i still dont know the duration of my ban

[long wren]

please check the response to the appeal

[nimble hare]

it does not state the duration

[long wren]

or when you try to connect to the server, it will show an expiration date

[nimble hare]

it does not

[long wren]

What response did you receive to your appeal?

[nimble hare]

Hello there, "Playing with hackers, ban evaders or benefitting from the presence of hackers by association, deliberately or not, is not permitted". https://rustoria.co/rules/vanilla Unfortunately we have decided to deny your appeal. Your ban will remain.

[long wren]

Mmm can you post steamid ? https://rustoria.co/getmyid

[nimble hare]

76561198402110203

[long wren]

If there is a admin around, they will help you.

[thorny dune]

Hey there, your ban is not permanent, it's a temporary 7 day ban. If you try to connect again, you should see an exact timer

[long wren]

ah

[nimble hare]

k thanks

[long wren]

!steamid

[glass olive]

Hey, @long wren

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[torn lodge]

I'm here

[long wren]

!steamid @torn lodge please.post your steamid

[glass olive]

Hey, @torn lodge

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[torn lodge]

76561199789725480

my id

[long wren]

thank you please make an appeal https://rustoria.co/support

[torn lodge]

Well, I don't understand why I'm blocked. I looked, but there is no vac lock on steam.

@long wren

They didn't even check on me.

[long wren]

You just have to wait for the response to your appeal.

[torn lodge]

ok

where the response will be sent to

?

[long wren]

website

appeals you have made

[serene seal]

Eu mondays is having huge ping spikes. Been like this for atleast an hour

People complaingin in the chat about it also

Suddenly goes to like 300-500 ping for couple of seconds, then back to normal. Happens like very one or two minutes

[thorny dune]

Forwarded this onto our dev take to take a look at, thank you for letting us know

[native raven]

76561197973168049 my ghost

[charred panther]

still no help on my problem

[long wren]

what issue are you having!?

[charred panther]

Can I get admin support I put in appeal on the web and it does not pop up and when I go to click it I can't and it also says the wrong server.Help me

76561199026285310

[long wren]

i forwarded to admin

[torn lodge]

@long wren

in general, you can find out any reasons for my ban, he just writes to me that I was banned, but there was no verification for this, and there is no vac ban.

please

I have a house there and so on, and I don't even know the reason.

I don't want to bother you. But

[long wren]

Sorry i cant help you anyone because im not an admin

[torn lodge]

(

And there's nothing you can do?

or me. I just have to wait?

To be suddenly banned, without any prior warning or explanation, feels incredibly unfair. I have racked my brain trying to understand what I could have possibly done to warrant such a punishment, and I honestly cannot think of anything. I have never used cheats, exploits, or engaged in any behavior that violates the server’s terms of service.

[balmy cypress]

?steamid

[glass olive]

Hey, @torn lodge

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[torn lodge]

76561199789725480

my id

@balmy cypress

[long wren]

#general message

I don't think he saw this.

[torn lodge]

think?

@balmy cypress

Please help me

[lime coral]

hey! i've got some connection problems lately (all about my inet company) am I able to use exitlag service on Rustoria servers?

[long wren]

appeals take 1-3 bussines days

[sturdy terrace]

Exitlag is a vpn right?

[lime coral]

yeah

they call that "ensures better and faster connection routes to game servers" 😄

[lime coral]

most of time that's useless, but sometime that helps (when your internet provider are idiots like mine)

[gusty crown]

!ticket

[glass olive]

Hey, @gusty crown

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[torn lodge]

@long wren

Well, God, understand my dissatisfaction, I was playing on the server, trying to develop, and today I go in and find that I was blocked for no reason, without explanation, just blocked, how should I react to this, and they write to me that the problem will be solved within 3 days. on days when the entire gameplay would be lost, I would sit and calculate for 5 hours, create tickets, and so on. and it doesn't seem to matter to anyone, yes, I understand, you have things to do too, but understand me, it's not cool.

[long wren]

🤨

[torn lodge]

I don't know English well because I'm Russian, but I hope I wrote it correctly.

what?

I'm just angry.

[torn lodge]

...

😩

[long wren]

There is no point in appealing here.

[torn lodge]

very good

At all?

[sturdy terrace]

Alright, it should be allowed then, as VPN's are allowed on our servers. You don't need a whitelist or anything like that

[lime coral]

thanks!

[sturdy terrace]

What do you mean?

[long wren]

Как сказал админ, вам просто нужно дождаться ответа на ваше обращение. Если вам не нужна другая помощь, пожалуйста, переезжайте. #general

[vivid canopy]

hi @long wren can u help me? there's a military heli stuck in our base (Sea Long) Its been 6 hrs and it's still not gone can u do something about it? Thanks bro

F18 grid

[long wren]

admins does not interfere with gameplay at all

[vivid canopy]

its a npc heli

its been 6 hrs in our base

[long wren]

can you post screenshot?

[vivid canopy]

i send here?

how do i send the screenshot

https://imgur.com/a/qM5sjcO

here

it's been 6 hrs stucked here

[long wren]

map bug?

can you try reconnect?

[vivid canopy]

nope everyone can see it

i just reconnected it's still there

ill post another screenshot

[long wren]

so you're saying it only appears on the map?

[minor temple]

It's gone

[vivid canopy]

Thank you broo

https://imgur.com/a/eaESGjd

[west osprey]

I would have gone insane

[vivid canopy]

nope it was literally stucked in our base 😆

[vivid canopy]

ya it was so annoying

[minor temple]

I was watching the other one coming in wondering if it was going to push it out lol

[vivid canopy]

finally peace prevails Thank you guys

my battery got drained cause of that heli

[muted kiln]

Hello, i purschase VIP for EU medium on last thursday and somehow i don't have it now. Please advise @minor temple

[long wren]

please make an #payment-support ticket

[stray palm]

!REPORT

[glass olive]

Hey, @stray palm

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[torn lodge]

@long wren Can you postpone the ban?

[long wren]

[torn lodge]

But at least there's a reason.

@long wren

[south mist]

How long do appeals take?

[torn lodge]

So why was I banned?

@long wren

[long wren]

appeals take 1-3 bussines days

[long wren]

do you need more help?

[torn lodge]

Нет, просто скажи мне, почему

No, just tell me whу

[long wren]

if you dont need help please move #general

#support message

reason for the ban is displayed when you try to connect the server.

[lime folio]

how long do admins take to respond to a appeal?

[long wren]

appeals take 1-3 bussines days

[lime folio]

holy shit bro

can they also take 1-2 bussines hours?

[long wren]

#support message

[crude atlas]

Give me titanic in roblox

[sturdy terrace]

Hey @drowsy chasm you need help with anything?

[drowsy chasm]

yes

i have 400-3000 ping on rustoria mondays

only this server i have good connection

[sturdy terrace]

Have you tried restarting your computer or restarting your router?

[drowsy chasm]

when i rejoin do i have queue again?

[drowsy chasm]

its only on the server idk why

[sturdy terrace]

We have a 2 minute queue protection, but otherwise no

[drowsy chasm]

alright ty i try to rejoin

[sand raft]

Hello kind sirs i just got banned for ban evading even tho i was not cheating nor my team was?

is there a way any admin could check it up and double check for what reason i got banned and who was the suspect?

[sturdy terrace]

?steamid

[glass olive]

Hey, @sand raft

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[sand raft]

https://steamcommunity.com/profiles/76561199261149630/

[vernal summit]

Hello staff i am currently banned for cheating even though ive never touched the server in my life if there is any way i can speak with someone about my issue that would be great

[sturdy terrace]

Thank you, please make an appeal on our website: https://rustoria.co/support. This is the best way to contact the admins with bans.

[sturdy terrace]

?steamid

[glass olive]

Hey, @vernal summit

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[sand raft]

yep i did that is there a chance you could look at it quicker? we are playing mid wipe atm and we are at the end loot ._.

[vernal summit]

https://steamcommunity.com/profiles/76561199060597217/

[sturdy terrace]

No sorry, it is only your banning admin that can respond. Please note that the usual response time is 1 - 3 business days.

[sand raft]

gotcha

[sturdy terrace]

Thank you. Please make an appeal on our website: https://rustoria.co/support

[vernal summit]

says baned not found

[sturdy terrace]

Can you double check? Refresh the website?

[vernal summit]

i did 4 times

[sturdy terrace]

Alright I'll forward this to the admins

[vernal summit]

thanks

[sturdy terrace]

Please don't call out any supposed cheaters here or anywhere else public. You can report them via F7 in game or through our website: https://rustoria.co/support.

[near halo]

Yall got bannned?

[lyric basalt]

Your ban is PERM and will remain

[vernal summit]

????

why

i have never cheated on rustoria

no server check my time played

[eager sail]

why is the eu 5x server dead again

[warped hollow]

@raven bison <@&274971100184576010> why am i banned can someone unban me?

[glass olive]

Hey, @stoic grail

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

Hey, @warped hollow

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[shy remnant]

No need to tag btw

[warped hollow]

sorry

where do i open a ticket?

[shy remnant]

What's ur Steam ID ?

[sand raft]

piwel 917787278531784754 hes muted permanantly you gota unmute him for him to type ...

[warped hollow]

76561198897895389
banned for cheating even tho i have never played rustoria i yhink

[shy remnant]

Is that you ?

[sand raft]

my brother xd

[shy remnant]

Ok then ask your brother to deal with his things ?

[sand raft]

he wants to talk with you in support buth e cant

[shy remnant]

He needs to do an appeal

[sand raft]

he cant type ._.

hes muted off discord

[warped hollow]

and i dont have cheats yall can pc tjek too

[shy remnant]

You were gamebanned, make an appeal we will check for you

[warped hollow]

where is appeal

[shy remnant]

!appeal @warped hollow

[glass olive]

Hey, @warped hollow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[sand raft]

thats hes discord id 917787278531784754

[shy remnant]

Well they will stay muted

[warped hollow]

how do i see when admins respond?

[sand raft]

can he know the reason he got muted for?

[shy remnant]

You'll receive a DM from the bot, or you can check the website

[keen creek]

@shy remnant

[shy remnant]

He knows why, and if they doesn't, that's the issue

[shy remnant]

https://discord.com/channels/274965952116817920/368790610783764480

[sand raft]

he dooesnt it was long time ago like few years ago?

[warped hollow]

can and admin or smt tjek my ticket

[sand raft]

piwel can he go in vc with you and talk abt the mute issue?

[vagrant atlas]

i have 25 days remaining of vip but dont have queue ski?

[shy remnant]

@west mica Needed to be dragged ?

[shy remnant]

Please open a #payment-support ticket

[west mica]

Na

[shy remnant]

Was about to

Alright man

[wild ridge]

hewo guys

i need support on the 10x EU serwer

[timid hinge]

.

ADMIN

[indigo fractal]

ADMIN i have literally the clip of a cheater confesing and saying he is cheating and showing it

ADMIN i have literally the clip of a cheater confesing and saying he is cheating and showing it

[fresh sleet]

!report

[glass olive]

Hey, @indigo fractal

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[indigo fractal]

!report

[glass olive]

Hey, @indigo fractal

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[indigo fractal]

I have the clip, of him flying

[pine sonnet]

!report

[glass olive]

Hey, @pine sonnet

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[mystic osprey]

!report

[glass olive]

Hey, @mystic osprey

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[lime folio]

i have a question, so my main account has been comprimised and the hacker cheated on my account and got me banned, so why does my teammate that is authorized to the tc and has the codes and has a bag in my base not get banned? isnt it assosiation? or am i wrong

[lucid walrus]

so yall let people with multpile game bans play yall servers??

[sturdy terrace]

As stated here in our rules (https://rustoria.co/rules/vanilla) You are not allowed to have more game bans than 1. Please submit a report on our website (https://rustoria.co/support) if you have evidence

[lucid walrus]

yeah reported him like 4 times hasnt been banned yet still playing on toria monday soo yea idk took like 4 guns from me has multiple gamebans on account playing on vpn as well

[minor temple]

Where are you reporting them?

Also the Rules are only about Rust gamebans

[deft belfry]

Im trying to cancel my monthly payment for vip, how do i do that

[minor temple]

!cancel

[glass olive]

Hey, @deft belfry

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[deft belfry]

ty

[safe hornet]

@long wren na the weird thing was he wasn't even killing people like he dies lol so we weren't getting loot from him but then someone in our team found out he literally uploaded vids of cheating so we kicked him

[visual granite]

!report

[glass olive]

Hey, @visual granite

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[amber vault]

i really need to get in call with a admin for one of the most obvious cheating ive seen

[balmy cypress]

Hey, make a ticket on https://rustoria.co/support/ and an admin will look, you can upload a clip or just report them and write what they are doing

not many tickets at this time so you will have an admin looking soon

[hardy yoke]

luke is it possible that I get unbanned if one of my neighbours that I invited to my team was a cheater and I got temp banned for playing with a cheater

[slim root]

This is my teamate that got banned btw

[loud dawn]

!appeal

[glass olive]

Hey, @hardy yoke

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hardy yoke]

already did

like 2 hours ago...