support

[tender jacinth]

76561198827277003

unban

[thorny dune]

You decided to type that in chat and as a result you need to DM the admin @lyric basalt, only they can help you remove your ban

[near halo]

me too and bought vip and it wont let me join

[thorny dune]

Avoid spam connecting both of you as this can cause issues with the ban removal syncing with the server, wait at least 10 minutes and try again

[near halo]

cheers bud

[near halo]

So you dont know is it a perm ban or temp

[thorny dune]

It wasn't my ban so I cannot comment, if you DM the admin I mentioned they will have all the details for you

[keen kettle]

server x2 vanilla not working

[thorny dune]

Our dev team is working on this now

[keen kettle]

how long will it be?

[near halo]

Ok, if it was you. What type of ban you gave me

[livid tapir]

Perm

[pine dove]

whats happen to the 2x server i cant connect to it

[thorny dune]

It is booting now, 5-10 minutes~

[timid hollow]

Is there any way to pre fix this "memory leak" stuff that'll happen on US main again today after wipe?

[steel glacier]

can yall wait 5 min

[pine dove]

oh th

[keen raven]

I was banned on history, I was playing duo with my team, neighbors beat us on our team, and suddenly my teammate and I got a ban, I wrote a ticket, but something happened to it, if something happened, we lived in different huts, we didn’t know the password for their huts 1640658724

[icy orbit]

what is happening to the 2x vanilla rn

[mighty musk]

rustoria eu small ok&&7&

[supple blade]

а че сервер лег?

[thorny dune]

It just finished booting

[near halo]

!wipe

[glass olive]

Hey, @near halo

To find information about our servers, head over to #server-info and/or view the 'About Me' section of the server bots on the right-hand side.
Here you will find information such as:

• Server IPs
• Wipe Schedule
• Map Size
• Clan Limit
• Team UI Size

To learn more about the monthly force wipe, type !force.

[charred ingot]

HELLO, vanilla 2x EU down?

[tough minnow]

is it an actual rust update

or just rustoria updating

[raven mist]

lunar update

[tough minnow]

whats that

[keen raven]

I was banned on history, I was playing duo with my team, neighbors beat us on our team, and suddenly my teammate and I got a ban, I wrote a ticket, but something happened to it, if something happened, we lived in different huts, we didn’t know the password for their huts 1640658724

[lyric basalt]

Mandatory Rust update

[lone hull]

steam?

or server update

[thorny dune]

Both, restart Steam if you haven't been prompted to update yet

[late violet]

yo my ban ended at 1:30

and its been 20 min and still banned

[near halo]

same and i still cant play and i bought vip

[near halo]

can u tell me what i need to do?

[late violet]

hey man how long does it take after ban for someone to connect

cause its been almost 30 min and still cant connect

[ocean fulcrum]

15-20 minutes

Try waiting a bit longer, sometimes it can take a while

[late violet]

i was gonna get into eu main for FREEE

without VIP

[thorny dune]

There is nothing left for you to do unfortunately, it's obviously not ideal but the only thing to do is just wait until the server syncs up and removes the ban. Avoid spam connecting as mentioned and wait at least 10 minutes inbetween attempts.

[novel garnet]

what is the update on rustoria eu main ? I get wrong client protocol error but theres no rust update?

[versed vale]

Why do rustoria staff change their entire discord profiles in dedication to some random online clan

Do they not have an identity of their own

[near halo]

okay il keep you updated its telling me to apply for an unban should i try that?

[thorny dune]

I double checked for you and it is definitely removed, give it 10 minutes and try again as I've tried to manually update it to speed up the sync so hopefully that works but be sure to wait at least 10 minutes before your next connection attempt

[foggy skiff]

how do i update client

steam shows no updater

[thorny dune]

Restart Steam, should trigger the update

[foggy skiff]

i restartd steam

[novel garnet]

close corsshair x if u have running

[thorny dune]

If that doesn't work, verify game files under Rust and that should also trigger the update

[foggy skiff]

ur the goat

[foggy skiff]

nah Zeb fixed it

20gb update is wild

[barren cloud]

restarted steam and restarted my pc the update was done but the server wont show up

[pliant swallow]

u can join over steam too or with the ip in console

[pliant swallow]

If u click the server u wanna play on the right side u will see the Console ip command

[barren cloud]

i tried to connect via ip and it is saying client is not up to date im trying to verify my game files

[onyx basin]

OI it says client update requiered when trying to connect rustoria. I CAN CONNECT TO ANY OTHER SERVER btw

[uneven gate]

Good evening. I usually play alone. I tried to find teammates through your Discord server, but it turned out that I ended up with a cheater. After 50 minutes of playing, he got banned, and I was banned as well. I didn’t know he was cheating; we only played together for about 20 minutes. I wanted to ask how I can get unbanned? Is it possible to do this quickly? I just wanted to play this wipe, and I have VIP. Could you please help? I’ve already submitted an appeal on the website, but no one seems to review it.

[barren cloud]

verify your game files this started another update for me

[pliant swallow]

Make an Appeal online and explain ur situation to an admin there

!appeal

[glass olive]

Hey, @pliant swallow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[pliant swallow]

@plush token How can i help u ?

[radiant sorrel]

how do you appeal a blacklist on the appealing process

[onyx basin]

why am i on a constant 1500 ping <@&274971100184576010>

[long wren]

#network-support-old

[hexed nimbus]

You only get one if it’s denied then that’s the final decision and time to move on

[native brook]

how to report?

[long wren]

!report

[glass olive]

Hey, @native brook

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[haughty jacinth]

anny mods on eu 2x vannila ?

[modest blade]

Sup

[haughty jacinth]

think we found some ceaters

[modest blade]

Aha, you know what to do right?

[haughty jacinth]

yea already done it

[modest blade]

Nothing to do but wait

Our admin team will take a look at it asap

[haughty jacinth]

🙏

[modest blade]

😄

[long wren]

!appeal @frosty patrol

[glass olive]

Hey, @frosty patrol

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hoary python]

<@&274971100184576010> can you check this player he look like he is cheating 7651198104096601 or his friend

[frosty patrol]

when appeal can be answered?

[onyx basin]

am i the only one lagging hard (eu main)

[raven mist]

Ru sure this is on rustoria?

[hoary python]

eu small

[raven mist]

The id you posted never connected to rustoria, please make a ticket on our website

[hoary python]

sorry this the ip i miss type it 76561198104096601

[fallow current]

i JUST WAITED 4O MINS IN QUEUE

AND U RESTART THE SERVER WHEN I LOAD IN

[outer rain]

sucks to suck

buy vip

[exotic hollow]

How do I revoke my subscription to a server

[ocean fulcrum]

!cancel

[glass olive]

Hey, @exotic hollow

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[still lake]

Us Main not working?

[last edge]

it is

[still lake]

I was in then I got disconnected, now I’m in 300 player queue

[last edge]

but ur loading, why did u say it wasnt working?

if it were down u wouldnt be avaible to connect

[still lake]

I thought it crashed or something, but now I have huge queue

[frosty patrol]

How long does it take on average for an appeal to be answered?

[thin plover]

1-3 business days but can be less

[exotic hollow]

!cancel

[glass olive]

Hey, @exotic hollow

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[frosty patrol]

I got banned by rustoria’s mistake now my whole wipe is gone for this :/

[thin plover]

how is your whole wipe gone when the last time you played was last spring

[hollow linden]

hey anabolic, i just got killed by a cheater in game, how do i make a report?

[thin plover]

!ticket

[glass olive]

Hey, @hollow linden

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[onyx basin]

im constantly having a 150+ ping even after the restart

my issues are only on eu main, i connected to a different non rustoria server and everything was fine

[loud cairn]

please ban jagob on rustoria eu main its urgent cheating on satelite dish

[loud cairn]

@toxic shard

[long wren]

!ticket

[glass olive]

Hey, @loud cairn

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[onyx basin]

im constantly having a 150+ ping even after the restart
my issues are only on eu main, i connected to a different non rustoria server and everything was fine

[main dirge]

2x vanilla cheater https://steamcommunity.com/profiles/76561198178014169

<@&274971100184576010>

[junior heath]

Can I get verification that a player named MDMA Abuser was banned on EU Toria Medium.

[raven mist]

!report

[glass olive]

Hey, @main dirge

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[junior heath]

Currently facing the same cheater on Rustafied EU Long 3

[raven mist]

Thats on them to investigate then 😄

[inner quarry]

Yoooo is there queue hold on this server

[raven mist]

No

[inner quarry]

Money grubbers

[long wren]

You can find out if he plays or not

[junior heath]

He’s on Rustafied EU Long 3 @long wren - he is banned on toria eu medium not even a few days ago lmaoooo

Idk where the ban log is but I can’t see it

[onyx basin]

im constantly having a 150+ ping even after the restart
my issues are only on eu main, i connected to a different non rustoria server and everything was fine

[junior heath]

Where is the ban log so I can screenshot it and provide it in my ticket in rustafied? @long wren @raven mist

[raven mist]

We dont have a ban log

[junior heath]

Then how do you keep any data of a said player being banned etc

[raven mist]

on our backend

[junior heath]

@raven mist if I provide the steam ID, can you screenshot the ban placed for me or anything I can use to submit into my ticket?

[raven mist]

I cannot sorry, we dont discuss bans of other players

if you report them there they will still need their evidence to ban em

[junior heath]

Why are we allowing cheater to play a diff server tho…

[raven mist]

they wont blindly ban because players are banned here

[long wren]

#support message

[raven mist]

Because thats a completely different community..

[long wren]

[junior heath]

That’s I understand but we have our proof. It’s just good to have supporting evidence to the clips.

[onyx basin]

can some1 please look into my network ticket

[raven mist]

Any reputable community will gather their evidence themselves honestly

[jolly forge]

wtf adm

[onyx basin]

why u ignoring me lol

[jolly forge]

@raven mist start br main

[raven mist]

I already replied to you

[onyx basin]

#1332083474613534771

[raven mist]

We cannot help you, our network engineer needs to look into your ticket

[jolly forge]

/ start resource -c for

[raven mist]

Or try a VPN

[violet kraken]

Guys I got accused of cheating and I need a clip prooving that where can I get help?

[raven mist]

Are you banned?

[violet kraken]

Yes ?

[supple mirage]

just wondering if someone could join a call and help with ban?

[onyx basin]

nothing works..

[violet kraken]

I need the admin to show me an official clip

He can check my whole pc and everything

[onyx basin]

anyone else experiencing constant high ping on toria main

[violet kraken]

@raven mist where can I get support ?

[long wren]

we do not do pc check

[raven mist]

!appeal

[glass olive]

Hey, @violet kraken

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[light glen]

i got an email from paypal saying my payment for vip didnt go through but i dont have an active subscription im aware of

can someone help?

[supple mirage]

i just have a ? can i get in a call with someone?

[raven mist]

Please make a #payment-support ticket

[raven mist]

You have a what?

[supple mirage]

Question

[raven mist]

Whats the question? not able to join vc

[supple mirage]

on why im banned

it say i was banned 48 months ago

i got a PC 6 months ago

[raven mist]

!steamid

[glass olive]

Hey, @supple mirage

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[supple mirage]

its the only servers i cant play and just trying to find oit why

i dm to u

76561199746261872

[raven mist]

Checking

[tough minnow]

why is eu main going down again fml

not real

[long wren]

sorry blixyy

[tough minnow]

get it fixed rn !!!!! grrrr

[supple mirage]

Any word?

[glad narwhal]

what is happening with eu main? lag and lag and reseting all time

[raven mist]

You can join again

[supple mirage]

thank you

what was the issue

[raven mist]

Seems like it was linked to something

[raven mist]

https://rust.facepunch.com/news/polish-and-progress#:~:text=memory leak

[glad narwhal]

oh i see

[violet kraken]

Can anyone check out Appeal #0c4819

[analog pumice]

i allways try to fight and say toria is a good server but this fucking lag every week man... its hard to stay defending you guys

[raven mist]

https://rust.facepunch.com/news/polish-and-progress#:~:text=memory leak

Caused by something in the game, not something we can fix unfortunatly

Waiting on FP for a fix

[analog pumice]

ya but it doesn't happen to other servers...

[raven mist]

U sure?

[analog pumice]

whenever i play toria im good for 4 server restarts a day for lag fix...

ya when i play moose or atlas maybe 1

[raven mist]

Want me to pop up some examples? 😄

[analog pumice]

SHOW ME THE TRUTH!

[raven mist]

Today on Moose

https://files.rustoria.co/shenzy/3733bf84-e13b-45e3-8dec-1f7c0ca306ab.png

Rustafied

It happends to any high pop server

[analog pumice]

ok...

[normal orbit]

fied

[raven mist]

Its random, and you cannot control it

[analog pumice]

ill defend you guys more

until next time shenzyyy...

[raven mist]

🙏

[stuck drift]

I'm second in line for 15 minutes, something's wrong

[radiant granite]

Why i have all the time ping 100+??

[stuck drift]

<@&274971100184576010> I've been second in line for 15 minutes, something's wrong, and I can't buy the VIP, in BR main

[raven mist]

Thats normal as the limit is 658/650 , it will only go down if its under the cap

[stuck drift]

yes, my friend was after me and came in, and he doesn't have vip

[violet kraken]

<@&274971100184576010> Appeal #0c4819
I need an answer my base will get raided

[shell cypress]

where i open ticket

[radiant granite]

<@&274971100184576010>
Why i have all the time ping 100+??

[long wren]

appeals take 1-3 bussines days and you dont need admin tag 😄

[long wren]

!ticket

[glass olive]

Hey, @shell cypress

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[stuck drift]

<@&274971100184576010> What time can I buy the VIP?

[long wren]

If you don't have vip in stock, the vip that others are using will automatically be in stock on the website when it expires

[ivory perch]

!report

[glass olive]

Hey, @outer rain

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[warm frigate]

Can vip ask to move player forward in the queue?

[kind ruin]

report

[glass olive]

Hey, @kind ruin

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[violet kraken]

My base is by that gone? And i am innocent? I will open ticjet against admin who banned me

[long wren]

You don't have to make a ticket. You can ask add questions on the website

like this

[lime brook]

@long wren yo can get one admin to check this out or his rcon btm please

there rcon btm

[long wren]

If I ask admin to check your post, everyone will msg me(or staff) and won't make tickets, then there's no reason why there's a ticket system so please make an ticket

[vivid badger]

ESP'R NAMED SQ RUNNING WILD IN THE SERVER

[open grail]

!report

[glass olive]

Hey, @vivid badger

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[open grail]

dont call them out either pls

[lime brook]

ya ticket system is only for ur server no aim trains

[long wren]

I think you got something wrong. RTG is also our server

@dry nymph @mental tapir @alpine mango

[shell ravine]

I GET TIME OUT IN BR MAIN, AND NOW 161 QUEUE. I WAS 2 HOURS IN QUEUE TO PLAY 30 MINUTES AND GET ANOTHER 2 HOURS OF QUEUE

I LIVE IN BRAZIL AND I HAVE THE SAME PING WHEN I PLAY EUROPEAN SERVER

WHY DON'T YOU HAVE THE 5 MINUTES BEFORE YOU QUEUE?? IT MAKES NO SENSE AT ALL

[rose marsh]

we have it disabled the reason can be found here #announcements message

[shell ravine]

WILL I HAVE TO STAY 2 MORE HOURS IN LINE???

[rose marsh]

you will have to wait out the queue yes

[shell ravine]

omg

[rose marsh]

you can buy queue skip if it is not sold out, otherwise, just got to wait

[shell ravine]

My god because no other company launches a Brazilian server, rustoria this extremely lagged formerly was not so

[rose marsh]

best to make a ticket in #network-support-old

[bold cobalt]

If I get a timeout, can I make a ticket to get in without having to wait in line or not?

[vague mural]

Ik it's a small chance an actual admin sees this message but if one does please check my appeal 😄

[long wren]

only banning admin can reply

[long wren]

Sorry we dont have grace period

If there is no VIP, you have to stand in queue again.

[vague mural]

I got false banned for joining a group's UI to not get killed by them and 2 days later i find out im banned

i didnt even have codes to their base i was in their UI for like 4 hours before leaving and ive never joined back asfter that

no loot given from them no codes

if you can get in contact with an admin to check out my ticket that would be very nice

[rose marsh]

create an appeal, you need to wait until that is reviewed

[rose marsh]

we cannot contact an admin for you unfortunately, if we did that, everyone would need the same treatment... be patient, your appeal will be looked at as quick as possible, please allow 1-3 business days

[vague mural]

thank you i do understand

how long is the average wait time for an appeal to be seen?

[rose marsh]

1-3 business days, sometimes longer depending on the situation... keep in mind Business days, so weekends and public holidays do not count

[vague mural]

so 5 days from now? 😭

[vast kelp]

I didn't receive the update, did you receive it? If so, do you know the solution?

[rose marsh]

could be faster

[vague mural]

my ban would already have finished by that time it's all good though thank you for the response and help

[rose marsh]

check in your steam library and check if the game needs to be updated, sometimes the updates will happen in the background

[vast kelp]

And the servers do not appear, they are also missing

[rose marsh]

hmm strange, might be worth asking in the Facepunch or official rust discord

[vast kelp]

I asked, but none of the top officials helped.

[rose marsh]

yeah sorry, not sure what to do, maybe uninstall and reinstall.... we are support for Rustoria the servers not specifically for the game

[wispy bolt]

why is the player who got me banned playing rast, but he doesn't have a vac ban or an eac ban? is he the reason I got banned and lost VIP access? I was banned with a vip account, even though I was only involved in farming and automation. I have ~1k$+ worth of stuff in my steam account. However, my complaint was rejected, I bought about 15 VIP accesses and played for several years on your server. My honest team went into a ban because of a man who was found in a chat on your server. the cheater's account https://steamcommunity.com/profiles/76561199019713366 Complaints Appeal #6d2448

[rose marsh]

Not sure I'm understanding correctly, but you have been banned for association? or you have copped a game ban?

[rose marsh]

Also please don't call out players in discord or chat 🙏

[thin plover]

usually what happen when you associate yourself with cheaters, you will be banned from servers for a few days

your steam account being worth x amount of money or paying VIP doesn't save you from the rules

[lost junco]

lf support

[thin plover]

just ask your questions

[lost junco]

chek my ticket please

i need suport

[toxic prawn]

me too

[thin plover]

that is very vague

[lost junco]

i need help with my vip

[thin plover]

only few admins can actually deal with that and it is currently middle of the night for them, you will have to be a little patient

[lost junco]

ok thanks

[wispy bolt]

yes, I think this is partly fair, but if the administrators look at the statistics better, they will see that when we played together, he played poorly, on the second day, when he came in alone, he started using cheats. If you look at my stats, I've been using VIP access for myself and my friends for a long time, it doesn't make sense for me to play with cheaters. I generally spend more time in the house. Moreover, it makes no sense for me to play with cheats myself, because I have expensive skins in my account. My team and I have been playing fair for a very long time on your server. here is my account https://steamcommunity.com/profiles/76561198056814501 / the inventory is open, this is the cheater's account that caused us to be banned https://steamcommunity.com/profiles/76561199019713366
but it turns out that due to the fact that the admins did not find the cheater in time (since we found him in the chat of the game on your server), several people spent money and we did not have time for the next vape. Please check us again and make a decision. @rose marsh @raven bison

[stuck drift]

We have to solve this lag, we buy VIP to help the server and be able to play, the whole server is complaining, it's impossible to play, it's been like this since 6:00 pm BR MAINS <@&274971100184576010> <@&874995535881326632> <@&274980199668645888>

[rugged thistle]

Why no rust+

[raven bison]

working on it

EU main?

[rose marsh]

please don't tag admins, just ask we can see your messages

[rugged thistle]

yeah its EU MAIN

[abstract ledge]

made a ticket a ticket a week ago just wondering when ill get a response

[toxic prawn]

really

[wispy bolt]

please accept my message above for verification (I also tagged you there) @rose marsh @raven bison

[rose marsh]

have you already appealed? did your appeal get denied? Your inventory means nothing...

[wispy bolt]

Unfortunately, yes, the appeal number is Appeal #6d2448 and I would like to return my team, except for the cheater, of course.

[wispy bolt]

you can put us on separate control, we have no interest in playing with cheats.

[near halo]

hacker/scripter on toria small, imo pretty obvious

[rose marsh]

has your appeal been denied?

[near halo]

us

[rose marsh]

!report them and do not call them out in chat or discord, thanks 🙏

[glass olive]

Hey, @near halo

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[wispy bolt]

yes, report: Hello there, the cheater on your team was https://steamcommunity.com/profiles/76561199019713366. Your ban will last for 7 days and end on the 28/01/2025. Nothing can be done about your VIP I'm afraid, you broke our rules and played with a cheater so the ban is correct and fair. Your VIP will remain active and expire on the original time from when you purchased it. Thank you and have a good day.

[rose marsh]

Appeals decision are final, as the ticket says, you need to wait out the 7 days sorry

[wispy bolt]

Well, I ask you to reimburse me for the cost of access between 2025-01-20 16:08:57 and 2025-01-20 15:06:52, otherwise I will have to contact law enforcement agencies due to the failure to provide paid services. If you need more information, you can contact us via private messages. have a nice day.

[rocky dagger]

admins can you tell me who player id 534589 is i think he might be ESPing but we dont have his name

[rose marsh]

Please feel free to read the terms & conditions of your VIP purchase and the server rules, thanks

[rose marsh]

!report No we cannot, please don't call our players, just report them if you have suspicion

[glass olive]

Hey, @rocky dagger

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[quiet falcon]

76561199668692779

[rocky dagger]

not what i was asking

[rose marsh]

you were asking for us to identify a player under suspicion that they are cheating... we cannot identify players for you, nor do we discuss players information with others... you also stated you think they might be cheating... so as above report them...

[rocky dagger]

dunno their steam id or name to report em

u dont want a cheater banned thats fine man just say so

[wispy bolt]

unfortunately, your rules have nothing to do with the law, so I warned you that I will withdraw my funds)

[turbid berry]

preciso de ajuda comprei vip mas ainda não chegou

[rose marsh]

you are sending me a Battlemetrics ID, that may or may not be on our servers... again we will not discuss other players with you... report them in game

[rose marsh]

You agreed to the terms and conditions when applying. Sorry you feel this way, my suggestion is be more careful with who you invite into your team... wait out your 7 day ban as advised, thanks.

[rose marsh]

Sorry I do not speak Portuguese, best bet is to create a ticket in #payment-support 🙏

[turbid berry]

I need help, I bought the VIP but nothing has arrived yet, do I need to restart my game?

[last edge]

if ur in queue u need to log out of the sv and re log into the queue

[turbid berry]

for the vip to start counting? And does the vip enter the server faster?

[near halo]

i need help

when i load in says wrong connectuons protocol client update required

[turbid berry]

I relogged but I still can't get the VIP, I need help, the ticket doesn't respond

[wispy bolt]

it's not a problem. you could also check the statistics of the main players in the team for several wipes after my appeal and contacting this channel. and not reject the appeal of everyone in a row. there are server logs, there is a farm history, efficiency, etc.. half of our players have been playing on your server stably for several years. You are too lazy to do this. 01/25/2025 I will file for a refund to the bank, if the bank refuses, I will go to court. think about it for another day. If anything, I am available in PM.

[wispy bolt]

I have already given you many arguments that you could refute if I were wrong. But you are not interested in that.

[rose marsh]

I have given you all the information, feel free to create a ticket in #payment-support but they will give you similar answers. Appeal decisions are final. Thank you

[near halo]

when i load in says wrong connectuons protocol client update required

[rose marsh]

you need to update rust, there was a small update recently

[turbid berry]

I relogged but I still can't get the VIP, I need help, the ticket doesn't respond

[rose marsh]

they will respond asap, please be patient

[near halo]

there is no updates out for me

[undone moth]

BR MAIN

[near halo]

how do i get the update?

[proud shoal]

Se cayo br main?

[lean crown]

restart

[wooden bronze]

rewipe o solo restart ?

[lean crown]

restart

[near halo]

how do i get this update bro

can someone help me

[zealous kettle]

Try closing Steam and then reopening it to see if the update appears

[near halo]

yeah i've done that like 10 times 😂

[zealous kettle]

you might have to close it with task manager then reopen

[near halo]

i'll try'

[turbid berry]

How long does it take for the VIP to arrive?

[near halo]

see it says my updates are all done check dms

[zealous kettle]

Should be pretty quick - try relogging if you haven't already

[turbid berry]

It's already on my card account but I've tried to relog and do everything but it won't work

[zealous kettle]

Give it up to 15 minutes and if it doesn't appear please open a #payment-support ticket.

[turbid berry]

I've been waiting for 1 hour 😦

[zealous kettle]

I'm sorry to hear that! Please open a #payment-support ticket and we'll be with you ASAP

[torn garnet]

@zealous kettle

do you know how long it takes for appeals

replies

[zealous kettle]

1-3 days on average

[floral inlet]

Ticket #abe9c7
If any admin can see, much appreciated

[halcyon silo]

where to report cheater

REPORT VINCENZO (76561198854554954) cheating his ass off on us main rn

[glass olive]

Hey, @halcyon silo

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[haughty maple]

Admin

Ban pls 76561198392563409

It’s hacker man , he play with wh and aim on rustoria eu main

[floral inlet]

Any admin on I sent a ticket. Ticket #abe9c7

[haughty maple]

Yep, I more . My ticket #9264cf

[rose marsh]

tickets are handled in the order they come in, posting them here does not speed anything up... please be patient

also do not call out people in chat or discord, use the F7 report system please

[rich ridge]

@rose marsh hi i need restart my pc shitty i have 30fps you can skip the q in br main for me

[rose marsh]

no

[rich ridge]

ok

[haughty maple]

lol How can I play if a cheater lives nearby??

[thin plover]

you're literally telling everyone that you're reporting that player

that doesn't help anyone

[turbid berry]

I just wish I could play 😦

[dim fjord]

BR MAIN, SERVER TROLL

[turbid berry]

uai k

[cobalt sage]

#c83357 Can you look at my ticket?

#c83357 Can you look at my ticket?

[long wren]

tickets are processed in the order they are received

[cobalt sage]

I'm being banned unfairly. This is ridiculous. Is it just because I'm a new account? Come and check my computer. I just got a new account and started playing on it.

[long wren]

oh you mean appeal?

appeals take 1-3 bussines days so please be patient

and we do not do pc check 😄

[cobalt sage]

1-3 days?

[long wren]

Yes

[burnt tundra]

any admin on can check my ticket? i reported a cheater Ticket #81ceb3

[viscid vine]

Have patience

[alpine hare]

why can i connect to every oria server but sea main

just repeated connection attempt failed

[viscid vine]

#network-support-old

Create a ticket

[alpine hare]

cebs

[dreamy hill]

Is there an administrator online to help me deal with the ban? I have already written a ticket. I was banned offline. As the team leader, I need to find out who cheated and caused us to be banned because this involves the accountability of ten VIPs.

I can provide the order receipt to prove that I am not lying. I just need to know who is the main ban. Please provide me his steam 17 digit ID.

[dreamy hill]

These numbers are my receipts. 1623-0274 1918-2625 1796-8259 1450-9318 1390-9105 1901-7943 1273-4716 1223-5443 1521-9760

I just want to know who is cheating. I have submitted a work order. Please help me find the 17-digit ID of the cheater.

[ocean void]

by submitted a work order did you mean you have made an appeal for your ban?

[dreamy hill]

Yes This is my code Appeal#8e17d2

plz admin check it

[ocean void]

Average response time for an appeal is 1-3 business day although it can be more or less depending on the situation and availability of the banning admin as only they can handle your appeal. If you add all the information above to your appeal the banning admin can respond and hopefully get you more information you are seeking for your situation.

[thorn crypt]

how do i make a ticket for cheathers

[long wren]

!ticket

[glass olive]

Hey, @thorn crypt

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[thorn crypt]

!ticket

[glass olive]

Hey, @thorn crypt

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[peak elbow]

I need help I am trying to make a ticket on a cheater and its not letting me

@open grail

[ocean void]

were you trying to add a video or clip?

[open grail]

The video you're uploading might be too big

[cunning hedge]

Bilau hacking BR Main

Please ban

[ocean void]

!report

[glass olive]

Hey, @cunning hedge

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[peak elbow]

yes

[cunning hedge]

I already use F7

[peak elbow]

the video file is 220mb

[ocean void]

please do not call out cheaters by name in chat or discord as it makes it harder on admins to do their jobs

[cunning hedge]

use f7 4 hours ago

[peak elbow]

can i send it to any admins the ticket isnt working

@cinder zealot

[ocean void]

an admin will take a look as soon as one is available! we appreciate your patience.

[cunning hedge]

He is playing with a clan without a team

[ocean void]

If you upload the video to youtube you can copy paste the link to the ticket and that should solve your problem

[cunning hedge]

10hours account

And do nothing

[peak elbow]

I did streamable is that fine

[ocean void]

yep

[peak elbow]

Ticket #a71caf please have this seen asap 🙏

its the most obvious proof

[ocean void]

perfect! Tickets are handled in the order they are received so an admin will take a look as soon as one becomes available

[peak elbow]

my last one hasnt been seen either and that was 2 hours ago..... like seriously I cannot play with this cheater living next to me

just being responded to in the ticket that they are looking into it helps so I know something actually happens

[cunning hedge]

THANKS ❤️

already banned

[ocean void]

admins do their best to get through tickets but as some require more investigation they can take longer than others. An admin will take a look as soon as they can. I understand that can be frustrating but one will take a look as soon as they can!

[shadow sonnet]

whu im got ban? https://steamcommunity.com/profiles/76561199313313015/ my profile

[ocean void]

!appeal

[glass olive]

Hey, @shadow sonnet

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[inland sundial]

how do I report a cheater?

[viscid vine]

!report

[glass olive]

Hey, @inland sundial

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[low jay]

Why is it that I am a hacker? I want to appeal.

[long wren]

!appeal

[glass olive]

Hey, @low jay

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[near halo]

!appeal

[glass olive]

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[long wren]

please confirm that you have received a response to the appeal https://rustoria.co/support @low jay

[hollow zenith]

eu main lag

[charred ingot]

2x VANILLA EU down

[thorny dune]

Looking into EU 2x

[bright fable]

I got banned for playing with a hacker my appeal was denied is this the same as a association how long will the ban be

still confused on who the hacker is

[runic marlin]

!steamid

[glass olive]

Hey, @bright fable

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[bright fable]

76561198180813718

[runic marlin]

<t:1738315795:f>

[bright fable]

thats when ill be unbanned?

can yall lmk who the cheater was?

@runic marlin

[long wren]

Yes sir

[runic marlin]

http://steamcommunity.com/profiles/76561199019663492

[bright fable]

This guy killed me 20+ times for 5+ hours

I reported him and his teammate

How am I playing with them

[runic marlin]

If your appeal was denied there was a good reason for it

[gloomy glen]

theres a guy on us main 10 day old account destroying everyone, are we just bad?

[long wren]

!ticket

[glass olive]

Hey, @gloomy glen

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[gloomy glen]

done, made the ticket on the website about an hour ago, hes active now if anyone cares to take a look

thank you guys! its been taken care of

[violet kraken]

Why is no1 answering the Ticket?

Appeal #0c4819

[gloomy glen]

i have another one, he is active right now, acc is 3 month old and is prefiring like crazy, ticket has been made, us main

[serene breach]

Yo guys, i was banned for "playing with cheater" who never seen before and admin denied my appeal. He said that i gonna be unbanned in 4d, now im not unbanned. When i try to login it just says that "you are banned for playing with hacker"

what can i do with this?

[near halo]

wait 4 days maybe....

asking stupid questions

[long wren]

appeals take 1-3 bussines days

[serene breach]

bro its already gone

[near halo]

well its not if ur banned

[ocean thistle]

!steamid what's your steamid or appeal id?

[glass olive]

Hey, @serene breach

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[near halo]

so u waited 4 days

[serene breach]

it is, they have a timer when i tryna login

[near halo]

its usually 7 days

[serene breach]

Appeal #e28543

[near halo]

okay so dont spam connect and wait 10 mins try again

[tough minnow]

hello grizz

[near halo]

wsp

[tough minnow]

long time bud

[near halo]

for real

[hexed nimbus]

If you sure the time has all past then wait atleast 15/20 min after your last connection attempt and then try again. If you spam connect it will only take longer as the servers need to sync data

[near halo]

waiting for main to go up just got raided by 16 man

[ocean thistle]

You are indeed unbanned, but you have been spamming connect. Please do not connect for 15-30 minutes for the unban to properly sync. Thank you Mike!

[serene breach]

ok thanks sir

[serene breach]

ty

[tough minnow]

think it's a she mate

[near halo]

racist tbh

[tough minnow]

honestly

had enough of it

when tf is main going up cuh

stupid memory leaks all wipe

[near halo]

me too idk how much longer i can take this fr

mem leak mem leakmem leak mem leakmem leak mem leakmem leak mem leakmem leak mem leakmem leak mem leakmem leak mem leak

[tough minnow]

i'm gonna crash out

[hexed nimbus]

#general kids this is support and this issue is a known issue so keep this clear for those that need help

[near halo]

i just dont understand whats taking this long to fix servers mem leak every wipe its starting to make me question things

[ocean thistle]

This is a great question to ask FacePunch

We don't like it either and we do apologize for all these issues.

[near halo]

ive tried they closed my ticket

[rose yoke]

Is server off?

I cant connect on EU Main

[ocean thistle]

You and I can only wait for them to fix it on their end. Hopefully...soon. 🤞

[near halo]

https://tenor.com/view/halo-kpop-heecheon-orbit-jaeyong-gif-18544206

me and you

[rose yoke]

EU Main off?

[ocean thistle]

I believe so. It should be back up in a few minutes

Oh there it goes

[rose yoke]

Oh okay i thought my eGPU made me banned or something like that lol

[ocean thistle]

Quick, connect!

[rose yoke]

thanks

[near halo]

Hai can i get chat mod pls

[ocean thistle]

We're always looking for more chat mods. Take a look at #staff-applications and good luck!

[tribal viper]

While playing Rust, I joined the team of a player I didn't know was cheating, and when he got banned, I got banned too. I opened a ban appael ticket on the website and there was no response for a few days.

[ocean thistle]

What is your steamid or appeal id?

[tribal viper]

Appeal #edd20e

thanks bro

[ocean thistle]

You created your appeal 1 day ago. From what I can see you'll need to wait for a response from the admin in charge of your ban. I've forwarded your appeal to them :)

[tribal viper]

I'm waiting, now I want to play games in the Rustoria community, please speed up the process.

[uneven dragon]

I am benig kicked for hacking. What can i do for this? I never use third party software.

[long wren]

chill

[long wren]

did you make appeal?

[uneven dragon]

yea ı sent a ticket but I also wrote here in case someone can help me.

[long wren]

very good !

[rocky dagger]

admins idk how to report this but whoever offlined me was cheatingf

i hid loot in my base and they found it perfectly

[gleaming compass]

What serverr ? Cos i been having issues with same thing

[rocky dagger]

us main

i hid loot wayyyy out of where they'd raid and they found it perfectly

[gleaming compass]

Oh i been having problems on diff server

[rocky dagger]

pussies made a massive sheet base to offline too

this is the problem with rust lol

if i make ticket and the people are offline do they ge tlooked at eventually?

[long wren]

I don't know if he's a cheater, but it's hard when he's offline

[rocky dagger]

either cheater or so incredibly lucky its not very possible

[long wren]

If you know his name, you can check if he's online through battlemetrics and report him with a ticket if he is.

[rocky dagger]

i got himt hru f7

[long wren]

okay

[rocky dagger]

had i feeling i shoulda moved loot over to my tower, oh well

had more guns in my tower anyways

have*

[gloomy glen]

guys the guy that just got banned is back on the server! hes back in his base

[loud dawn]

how do I link

[dusty saddle]

!link

[glass olive]

Hey, @loud dawn

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[placid plank]

can i get unbanned if been wating 2 days

[stray flame]

yo

i made a thicket about my ban

how do i know if it has been reviewed

[long wren]

appeals take 1-3 bussines days

[placid plank]

please just unban me

i really want to play rustoria

[long wren]

You can check it through the website https://rustoria.co/support

[stray flame]

tnx

[gloomy glen]

Ticket #418687 he is actively using eoka instant shooting it

[raven mist]

So post the clip in your ticket and be patient

[gloomy glen]

how do i attatch clips to tickets?

[raven mist]

upload to yt or streamable and put the link int he ticket

[gloomy glen]

ok done, hes still out here just doing his thing, posted 3 clips

[inner iron]

yo how to make ticket

[stray flame]

how long does it takes for them to review such a thing i know it says 1 to 4 days but still just asking

[long wren]

#support message

[stray flame]

ok

tnx

[errant topaz]

Hi , i was banned on eu main today mb , i was offline all day today , and when i was trying to connect the server it gived me ban alert . IDK what to do , you can check my profile , it is my the only one main accaunt.

[long wren]

!appeal please make an appeal

[glass olive]

Hey, @errant topaz

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[gleaming compass]

any1 know how to make suggestions to rust devs?

[runic marlin]

F7, idea

[gleaming compass]

ty

[bold widget]

hello

[quiet falcon]

I posted an appeal still havnt messaged me it’s been 2 weeks

[runic marlin]

!steamid

[glass olive]

Hey, @quiet falcon

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[runic marlin]

[wicked wedge]

Is it possible to get refund of a VIP renewal?

[shadow turret]

.

[placid falcon]

vanilla eu 2 cheater in game (pica pica and your team

[near halo]

hello i need help im disconected for hacking but i'm not hacking i have proof, my steam id: https://steamcommunity.com/profiles/76561199344083264/

[violet kraken]

it is been a day

And no1 answered my ticket. This is not fair getting banned and if its not correct or a mistake the admins should be ready to answer the tickets Appeal #0c4819
https://steamcommunity.com/profiles/76561199803114978/

[ocean thistle]

Your ban is legitimate. You need to wait for a response on your appeal.

[ocean thistle]

What are your other accounts?

[ocean thistle]

!ticket

[glass olive]

Hey, @placid falcon

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[shadow turret]

Rustoria messaged me back and they need evidence but I can't send screenshots

@long wren

[ocean thistle]

!vipissues

[glass olive]

Hey, @wicked wedge

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[ocean thistle]

You may upload your screenshots to imgur.com and attach those links

[shadow turret]

I can't send screenshots shots using chrome

[shadow turret]

Thanks

[near halo]

wym my other account

[ocean thistle]

Create an appeal if you haven't already.

[near halo]

could you join the waiting for support chanel my friend speak for me im bad in english

[shadow turret]

Wait you can message me back ?

We can solve this in discord

I can send my evidence

[ocean thistle]

I'm unavailable to voice chat. I will be driving momentarily.

[raven shore]

so what can we do for my friend

[ocean thistle]

Another admin is helping you in your appeal. Please attach everything in the appeal. Thank you.

[ocean thistle]

What do you need help with?

[ocean thistle]

If you're with @near halo tell him to read the above message.

!appeal @near halo

[glass olive]

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[raven shore]

i mean we haven't played in a while and when hes trying to log in the game for the first time in months hes getting kicked with an hacking message, even tho he never cheated

[ocean thistle]

!appealfr @near halo

[glass olive]

Bonjour, @near halo

Pour faire appel à votre bannissement ou silence, veuillez suivre ce lien pour soumettre un appel: https://rustoria.co/support/appeal

Si vous avez lié votre discord sur https://rustoria.co/link vous allez recevoir une réponse par un robot en message privé.
Sinon vous allez devoir visiter notre site web pour voir le statut de votre appel.

Une fois que vous avez soumis votre appel, il sera révisé par un administrateur dès que possible.
Noter: Une réponse est généralement donner après 1-3 jours ouvrables mais cela peut prendre plus ou moins de temps dépendamment de la situation.

[raven shore]

3 days

that a whole wipe bruh

[shadow turret]

How do I make a link?

In that App

[ocean thistle]

You don't need to use imgur, but you need to upload to any image hosting server. Once you upload, there is a link. For example https://imgur.com/aqRTflP <- you copy and paste that link into the appeal

[shadow turret]

Thanks.

[keen aspen]

Can u idiot ban someone whos blantantly cheating thats been reported by 3 fucking clans?

50 reports and no on elooks at him in 15 hours

10/10 admins

[raven mist]

Did you f7 report or created a ticket on our website?

[keen aspen]

We've had over 30 people f7 report and I made a ticket on ur trash website with clips

theyve had a dude 1v8ing people all wipe

a group we raided litearlly agreed hes cheating

[raven mist]

Lets start with talking calmly to me

[keen aspen]

nah do youre job

discord mod

[raven mist]

Ig here ends our discussion already

[keen aspen]

yep bro needs to use his powers to mute people instead of banning people cheating on a server they make $ from 10/10 work shenzyyy!

[rotund portal]

us main is freezing too much, memory leak maybe

[raven mist]

Not muting you, you just fail to talk to me calmly when im trying to figure out who you’re talking about. Reminder that you are still talking to humans 🙃

[shadow spoke]

[keen aspen]

Mayube do ur job properly then I will

not gonna talk nicely to a discord mod who cant do his job properly

[raven mist]

Actually nvm, not going to deal with your constant disrespect to staff

[keen aspen]

boo hoo

[raven mist]

Feel free to make another ticket on our website if you still believe them to be cheating

[wicked wedge]

is it possible to get a refund of a recently renewed VIP?

!vipissues

[glass olive]

Hey, @wicked wedge

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[wicked wedge]

i made a ticket, can you review it? 🙂 eu-3426

[long wren]

only a few admin can handle payment tickets. So it's hard to say how long it will take 😅

[rotund portal]

us main frooze again

memeory leak

[shadow spoke]

YES

pls fix

[wicked wedge]

from ToS 6 "we expect them to get in contact with us straight away." why im

tryna hurry, might be a timelimit of the refund? 🙂

[rotund portal]

server is dow

[shadow spoke]

crash?

[rotund portal]

down

[echo prairie]

back up

[shadow spoke]

its up

[rotund portal]

memeory leak

restarte server

[gleaming compass]

ladders arent stacking on 10x

eu

<@&274971100184576010>

we need a restart on 10x its laggy as a mf

[thorny dune]

Forwarding both of these

[gleaming compass]

cheers

[rocky bramble]

i got disconnect for hacking

does this mean im banned?

ive never hacked on rustoria

[long wren]

!appeal

[glass olive]

Hey, @rocky bramble

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[timid hollow]

Whats going on with Rustoria US main?

2nd time the server has gone down?

[raven mist]

Memory leak

[timid hollow]

Okay thx

[thorny dune]

Ladders should be fixed, not seeing anything to be causing lagg at the moment though. Was it like rubberbanding, complete freeze, delays with boxes / doors or something else and is it still happening?

[gleaming compass]

the lag was all of the above

was rubber banding freezing delaying with everything

[gleaming compass]

Solo was complaining about Zolo clan on 10x saying their cheating
possibly LTK tbf they were threatening to come back this wipe and raid us

[coarse oak]

Is there any chance memory leak restarts could be longer timers than 5 minutes? The restart is appreciated but 5 minutes on a main server is not enough time to stop what you're doing.

[gleaming compass]

tbh i think its global 10x was just lagging its balls off

[coarse oak]

Sure, I understand, whatever the reason is for the lag is fine, the restart itself to fix it is also fine, I just wish the timer wasn't 5 minutes.

Something like 10 minutes would be reasonable for larger maps

[timid hollow]

Main is up

[sour token]

someone please look my ticket on website

[long wren]

tickets are processed in the order they are received so please be patient

[ebon island]

yo

can someone chekc on these guys

any admin please SEA MAIN SERVER

[long wren]

!ticket

[glass olive]

Hey, @ebon island

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[long wren]

make an ticket

[near halo]

Ticket #0b9da4
sea main toria cheatin dog

[gleaming compass]

@thorny dune placing shit is delaying now, server is starting to fucking lag

[upbeat arrow]

!verify

[glass olive]

Hey, @upbeat arrow

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[upbeat arrow]

/auth

[glass olive]

Hey, @upbeat arrow

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[ivory basin]

<@&274971100184576010> please ban this hard chetaer check reportsd

[near halo]

Having to alt tab, open a new browser, login to a third party site to make a ticket is so stupid. Bring back /report in game.

Dude is hard cheating on US Small, 2 hour played account wiping 4 groups on Oil.

[ivory basin]

US MAIN

[raven mist]

Send me their name in dms

[light moss]

<@&274971100184576010> cheater in US small. he been running for a week and no bans, we f7 report him multiple times and still chilling, and yes he got a 50.0 kdr

[long wren]

did you make ticket?

[light moss]

f7 report and /report ingame if thats what u mean

all 5 of us did

[raven mist]

theres no /report ingame

[shy remnant]

/report does not exist anymore

[glass olive]

Hey, @shy remnant

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[raven mist]

did you do it on our website?

[light moss]

about to do it now

Ticket #656174

[raven mist]

They were already banned for a few mins now

Also this player has not played for a week? 😄

[light moss]

same voice, he knows us, keeps coming to our base to fuck with us

diff account, same guy

[raven mist]

Aha gotcha

I was just talking about the current account, surely didnt play for an hour

[opaque cosmos]

it said i got kicked for hacking. how do i put a ticket in. I dont have in bans on my profile and i havent played this server since 2022

[high steppe]

how i know why i got denied??

[sour token]

@raven mist please look at message

[noble igloo]

Ive just crafted 4 turrets and they turned into 1

can i get my turrets back im playing on the 10x eu

[thorny dune]

They are likely stacked, try right clicking and dragging to pull 1 out of the stack

[noble igloo]

yup they were it just didnt show the number

[mystic ferry]

yoo i need help <@&274971100184576010> i found cheater could u help me

[noble igloo]

thanks

[mystic ferry]

im inn waiting for support

[raven mist]

!report

[glass olive]

Hey, @mystic ferry

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[raven mist]

We dont take reports over discord, please make a ticket on our website

[mystic ferry]

how do i make a ticket

[raven mist]

Read 2 messages above you

[torn heart]

you can actually just f7 them and the admins get it

[mystic ferry]

i made a ticket

[near halo]

Wow...US small admins are poping off this afternoon.

[wanton salmon]

ayo, can u check my ticket? Ticket #1aad39 very fast help need. 1 question, just question.

<@&274971100184576010>

[brave dune]

!report

[glass olive]

Hey, @brave dune

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[lethal furnace]

for some reason it wont let me link yourtube? there a trick to do this

[gleaming compass]

<@&274971100184576010> fix ur fucking 10x eu right now before i crashout

lagging its fuck off sinse wipe

[versed tinsel]

Can you spectate people for longer than 5 mins please before closing someone’s tickets when quiet blatantly ppl are cheaters when I played fied and I send ids too admins 9/10 times I’m correct so can you actually watch players for longer before making a judgement

<@&274971100184576010>

[quick bluff]

EU MAIIN FULL LAGG

[quick bluff]

i mean u are getting old, might be that people are better than you

[near halo]

EU 10x FULL LAG

[gleaming compass]

fancy coming sorting this shit out

[raven mist]

Forwarded @gleaming compass @quick bluff

[gleaming compass]

cos istg im gonna lose my fucking tits

[quick bluff]

thx

[gleaming compass]

thank you mate im fucking watching my teams doing backflips and handstands in the air

[versed tinsel]

Sorry being old doesn’t mean anything still beat you

[gleaming compass]

im holding a med stick and ak at the same time for fuck sake

[quick bluff]

ukn?

[versed tinsel]

Mid wipe

Ukn doesn’t mean shit either

Lmao

[quick bluff]

dont got time for 15 out of ur wipe?

[versed tinsel]

Asking for Ukn in 2025 crazy

[quick bluff]

u said youll beat me, then we will only found out with a 1v1

[versed tinsel]

Ye come towards my base on main

[quick bluff]

wow ur so good 20 deep

[gleaming compass]

why does it take 7minutes and 33 seconds for me to spawn in

[quick bluff]

u get bullied off every monthly

[versed tinsel]

I’m 6 deep and don’t play depe anymore

And never get bullied lmao

Your just one of the nakeds at my door begging for loot

[quick bluff]

never been to ur base mate

[versed tinsel]

Your the one in my DMs

[quick bluff]

6 deep is still deap

[versed tinsel]

Asking too join my group

[quick bluff]

deep

[tepid sinew]

nice other people can kill me but i cant do shit nice server cant even ban cheaters

[quick bluff]

that was prob before long 3 got too hard for u

[rose yoke]

Can you guys restart EU Main?!

[long wren]

!report

[glass olive]

Hey, @tepid sinew

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[versed tinsel]

Keep fanning and asking too join better than you in every shape and form now I shall go play my wipe

[quick bluff]

then dont dodge 1v1

[tepid sinew]

i have reported and sent a ticket

[long wren]

@quick bluff @versed tinsel Have a conversation here #general This is a support channel

[versed tinsel]

DW its over

[sour token]

how long does it usually take for admin to look at my ticket?

[uncut sage]

How long does it take usually for someone to look at my appeal ?

[ocean fulcrum]

1-3 business days

[uncut sage]

dam

So I shouldn’t either bother the chance it happens tonight

[long wren]

Tickets are processed sequentially. I don't know how long it will take for your ticket to reach the admin

@thin aspen hello what kind of help do you need?

[uncut sage]

so I have to wait till Monday Tuesday most likely?

[red shard]

thursday if your lucky

[uncut sage]

🫡

[stiff gull]

is it against the rules to draw swasticas? got a bunch of raiders griefing the village im in rn, placing swasticas everywhere after they've placed turrets to protect them

[uncut sage]

I’ll pay to be checked now 🤪

[red shard]

ill pay them to ban the cheaters that been roaming around for the past 3hrs

*admins saying they offline) *

(They aint)

[uncut sage]

Damn

[ocean fulcrum]

It is very likely, yes

If you’re lukcy the banning admin might review it over the weekend, but dont count on it.

[uncut sage]

Alr alr

[jagged atlas]

@ocean fulcrum I added my neighbors to team ui so we arent killing eachother but theyre russian and Im worried they might cheat. am I fucked>

[ocean fulcrum]

Well if they are cheating it is likely you will be banned. I would recommend you not to invite your neighbors to your team UI.

[pseudo swallow]

Any Rust expert here? Sometimes my boats just won't start, like I cannot touch the engine, no tank, no start engine, like its a broken boat, but its right on 100% HP, its like there was no thing to interact with, any idea?

[jagged atlas]

relog into the server. its a known bug

[near halo]

Its a bug, been happening this week and last.

[pseudo swallow]

Any idea about how to fix it without relogging?

[jagged atlas]

nope

[near halo]

I have had mixed luck with just killing myself.

Sometimes it works, sometimes it doesn't

[pseudo swallow]

I had luck yday, we got another boat and later on the boat we left cuz this bug came next to our base by the ocean waves and it was working again

[near halo]

Rust is a new game. Have to expect these sorts of bugs at this point in the development cycle.

[pseudo swallow]

Small company yeye :> ahhahaha

[grizzled valve]

Can people sell ingame items for real money/making raid for real money

[hexed nimbus]

No

[red shard]

!ticket

[glass olive]

Hey, @red shard

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[long saffron]

embrasure stacks are weird/broken on 10x

[red shard]

5hrs

[pulsar dagger]

!report

[glass olive]

Hey, @pulsar dagger

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[hearty fulcrum]

Hello, could you please elaborate so I can forward this internally? I believe it was just fixed earlier today. What seems to be the issue?

[long saffron]

the craft menu lets you craft up to 20, but when you craft nothing happens, and then when you remove an embrasure it doesnt go into the stack

[hearty fulcrum]

Will let the developer team know. Thank you for informing us.

[rotund sandal]

i got ban for evasion what is that?https://steamcommunity.com/id/xast1kkk/

[near halo]

Check my appeal plz

[raven mist]

You are NOT allowed on our Vanilla servers if your situation is one or more of the following:

• You have a gameban on another account within the last 180 days
• You have 2 gamebans on other accounts within the last year.
• You have 3 gamebans on other accounts in total.
• You have an account that is banned on our servers and are playing on another account.
  We are able to check this, and if we find out, you will be banned. Generally, the only reason you will have a banned account is because you were cheating. False-positives are extremely rare, so please don't argue about this.

[rotund sandal]

I sold my previous account in Rust on fanpay, I have all the evidence, and this person received a vac ban, but I never played with cheats, I can pass any test, there is a rollback of the fight and there is a ban

[void condor]

Hey there

The craft should be fixed now, as for the remove. Are we talking with the /remove or are we talking with a hammer

[long saffron]

hammer

[void condor]

Hammer reduces the durability does it not

Yes it does, so therefor it won't stack

[rotund sandal]

can u help

[void condor]

Use /remove to pick them up so they don't lose durability and will go back into the stack as well

@long saffron

[raven mist]

Its your account so your responsibility. You can appeal whenever the gameban on your account reaches 180 days.

[long saffron]

yeah i normally do just something i noticed, thanks for fixing you absolute goat

and wen 10x event

[void condor]

The reason they don't go back to the same stack is because they lose a % of the durability, so therefor it won't technically go back to the same stack it'll start a new one of the new durability

We do try do events when there's free time, sometimes this isn't as often as we'd like. However I'm sure we can find time on the weekend for one

[lime brook]

knew the kid was cheating lol

[long wren]

nice

[rotund sandal]

but im not cheating brooo

and if I was hacked and got vac, it’s not my fault, it’s not fair

[trim kelp]

https://imgur.com/a/j6fWJel according to his teammates he's already back on a new account

[sly bramble]

for the love of god add 5 min queue protection the shitty server keeps fly hacking me and now i have to wait 30 more minutes

[thin plover]

we do not have queue protection but even if we did have it, fly hacked would not activate the 5 minute queue protection

btw

[sly bramble]

on other servers it does

[thin plover]

Org — Yesterday at 7:28 PM
unfortunately yea, fly hacks dont trigger the grace period. fp may be working on that though

from another discord where they do have queue protection

[full rose]

Is anyone here a very experienced builder that can help me with a question

[stoic spear]

I have linked discord steam and twitch and it won't let me sort cuz it says to link my account...what does it mean

[long saffron]

@void condor turrets dont show stack count https://gyazo.com/a33df73729c7a78b44ef87c35593670a

[low coyote]

i cant spawn in i get "disconnected: hacking"

i however did get banned for a week for an association and its over?

why cant i connect after ive served the ban time

[thin plover]

we don't take report off discord, you can make a ticket or f7

@frail junco

[frail junco]

yeah

ok thx

[low coyote]

i went to make a ticket but it says i don’t have any bans to make a ticket on

[sharp bane]

hey got a hacker on toria main

names barka

<@&274971100184576010>

[noble igloo]

how does the /sil work i know its the command and the link of an image but it only shows that

[frosty saddle]

yo i have a full cheater gruop on rustoria usa main Z5 there all cheaters wall hacks aimboting and more its to obuies and there saying that they can just buy new ones and cheat agein comon rustoria plz fix your servers cuz this shit is laggy bad cheater full and more i have found 4 cheaters in 1 day after you guys banned 1 month from now its crasy how you guys can be so blind and still not do any thing about this cheaters HUNCHO..gongshow is one of them all and a guy called benjamin supper hackers and sould be perma banned now ruined the server !!!

[pearl locust]

havent played this server in 4 years and now i try and im banned

[low coyote]

somewhat sim to me in atleast the message

[loud dawn]

!banappeal

[glass olive]

Hey, @pearl locust

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[wraith crater]

<@&274971100184576010> Ban AzyPK he dm'd me trying to join my clan admitting to using scripts

i have an ss

[lyric basalt]

Please dont call them out

[ember badger]

help

@lyric basalt

!banappeal

[glass olive]

Hey, @ember badger

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[stark quiver]

Ticket #d9eef9 This hacker has been looking for someone to attack, please observe him quickly.

He only has 28 hours

[open grail]

itll be looked at asap try not to call them out in chat

[spare token]

blatant cheater in rustoria us main https://steamcommunity.com/profiles/76561198453764602/ thanks for nothing admins

[near halo]

tickets are handled in the order they are received. please be patient and an admin will take a look as soon as possible.

what does your disconnect message say?

[spare token]

doesn't really matter lol squad wiped and took all our comps because people are allowed to blatantly cheat openly.

[rich spruce]

I HAVE SUCH A HARD CHEATER

I HAVE CLIP AND SS

[lyric basalt]

!ticket

[glass olive]

Hey, @rich spruce

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[lyric basalt]

Please dont call them out in chat

[spare token]

who just deleted my evidence lmao

[near halo]

Same

[near halo]

Fax

I randomly got kicked for hacking

[red fjord]

that has just happened to me aswell

[near halo]

There definitely is

[dawn mural]

<@&274971100184576010> im on us small and the boat is glitched and i cant access the engine fuel and im stranded in the middle of the water

this has happened 3 times

the boat glitching is the issue

[warped summit]

I got kicked for hacking when i never did?

[near halo]

rustoria false bans it actually insane it’s happend to so many of us now

[near halo]

anyone else get banned for “hacking” randomly

[long wren]

Hello what do you need help guys? @near halo @red fjord

[near halo]

We have like 5 people in here who randomly got banned for “hacking”

Scroll up

[long wren]

you too?

[stray kraken]

what happend to rustoria x10 eu?

[long wren]

daily restart

[stray kraken]

oh ok...

Thanks for info.

[warped summit]

crazy

i got false banned

[long wren]

If you don't need help, please talk to here #general

[warped summit]

i do need help i got false banned and cant play

[dawn mural]

i need help the boats keep glitchiong and are unusable

[long wren]

!appeal

[glass olive]

Hey, @warped summit

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[serene hound]

!appeal

[glass olive]

Hey, @serene hound

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[near halo]

yeah

[long wren]

Yes, please wait for your response to the appeal #general

[near halo]

how long does it take its been 24h

[viscid vine]

1 to 3 business days

[near halo]

Fix US small!

[near halo]

Any chance US small can get a reset or something? It is getting shit on for 20 minutes now.

[long wren]

lagging?

[near halo]

It was very baddly, but it seems to have eased up.

[long wren]

[serene hound]

I sent an appeal on your guys website for a ban, how will I know when I’m unbanned or still banned / notified if anything happens at all?

[quick bluff]

eu main doWN?

yea <@&274971100184576010> eu main down

(eac: heartbeat sensor down)

[ocean fulcrum]

Have forwarded already

[quick bluff]

not down loading in again but everyone crashed

keep getting timed out

restart eu main

[long wren]

There is no notification and you have to go to the website yourself to check if you received a reply.

[quick bluff]

how long for eu main restart?

i have to take a shit and dont want q

common hurry up the shits almost out

[thorny dune]

Rust servers take a while to boot with all the entities and bases but it's booting and almost done

[quick bluff]

i shitted my pants...

[sturdy oracle]

<@&874995535881326632> VPN ban 76561199081172182

[runic marlin]

Fixed

[uncut sage]

Say someone is banned on one of the rustoria servers do they get banned insta if they go on another rustoria one?

[runic marlin]

What ban reason are you thinking of

We def wouldn't allow a hacker to play on any of our servers if we've caught one 😛

[long wren]

please refrain from using the admin tag next time

[uncut sage]

Anything

[runic marlin]

Can't really go into detail but this isn't anything you have to think about, no player will be able to play on any of our servers if we believe they may cause trouble there.

[uncut sage]

Alright thanks

[stark quiver]

Ticket #d9eef9 I see he's still on the server, why did he tell me he was banned. Please take a look

[hollow rune]

<@&874995535881326632> vpn ban 76561199582861152

[raven mist]

No? They'r for sure banned

[long wren]

!appeal

[glass olive]

Hey, @hollow rune

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[stark quiver]

The pressure is too high, can you tell me where his base is

[long wren]

and please dont tag admin

[quick bluff]

EU MAIN FULL LAG

full frozen

[vocal quiver]

@raven mist Can you remove the cheater's base?

[raven mist]

We dont remove bases

[quick bluff]

eu main full lagg

[raven mist]

We're aware, forwarded

[long wren]

@vocal quiver admin does not interfere with gameplay at all

and official server

[vocal quiver]

But there are bases that have been removed this afternoon

[long wren]

i think decay base

[quick bluff]

eu main heart beat sensor failed

[vocal quiver]

Will it accelerate decay?

[long wren]

Nope

[vocal quiver]

It was removed a few dozen minutes after being banned

fine

[long wren]

which server?