support

[runic onyx]

where

[mortal heart]

how to give yourself a gold nickname?

[runic onyx]

is dosent have it on the options

[long wren]

rustoria donate

[gusty radish]

RUSTORIA EU LONG SERVER HELP !@gloomy sparrow

@stiff widget

[runic onyx]

it haas main long medium low pop which on is it

[unique rampart]

why there is no save queue?

[long wren]

#announcements message

[unique rampart]

Got kicked for "couldn't download map"

[gusty radish]

RUSTORIA EU LONG SERVER HELP !

[mortal heart]

I mean, I bought a VIP card and how to make a nickname gold

[gusty radish]

@cobalt jackal

RUSTORIA EU LONG SERVER HELP !

[long wren]

can you reconnect server?

[real lark]

where ticket

[long wren]

!ticket

[glass olive]

Hey, @real lark

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[radiant cargo]

I was banned from all the Rustoria of my favorite servers for playing with a cheater, but I have 3000 hours on my Steam account and no one from my team has a cheat like me, my ID and my friends.

76561199196125673
76561198874494300
76561198991832681
76561199390426921
76561199502499385

each of us is ready to undergo a full PC check...

[ocean fulcrum]

You’ll need to make an appeal.

!appeal @radiant cargo

[glass olive]

Hey, @radiant cargo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[cobalt jackal]

What u need help with?

[ocean fulcrum]

Also, we do not do PC checks @radiant cargo

[long wren]

sorry~

[real lark]

i dont kown

why i be ban

[ocean fulcrum]

You need to make an appeal

[cedar pilot]

Any ingame admin available?

[ocean fulcrum]

here is how^

[ocean fulcrum]

Regarding what?

[real lark]

i do it

[cedar pilot]

rage cheater

[ocean fulcrum]

!report Please report them as usual

[glass olive]

Hey, @ocean fulcrum

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[gusty radish]

@cobalt jackal HELP SERVER EU LONG LAGGGG

[ocean fulcrum]

Appeals usually take 1-3 business days to receive a repsonse

[desert marsh]

olá

[ocean fulcrum]

Do you need help? i see you’re in the support voice chat

[real lark]

i buy 300 dollor skin last week

@cedar pilotim not cheating

i even play yesterday

[ocean fulcrum]

Keke, If you have made an appeal you will need to wait until the admin who banned you to respond.

[real lark]

thank bro

[ocean fulcrum]

No worries

[real lark]

I only bought polar clothing and a wooden barrel yesterday.

[ocean fulcrum]

What do you mean?

[real lark]

im not cheater

[ocean fulcrum]

That is up to the admin to decide.

[desert marsh]

e meu time fomos banidos evido um companheiro usando rack o mesmo mentiu dizendo que não usava

[real lark]

yes

[desert marsh]

tem alguma formar de rever ?

[ocean fulcrum]

Vas a tener que apelar

[ocean fulcrum]

!appeales

[glass olive]

Oye, @desert marsh

Para apelar su ban o mute, por favor siga este enlace para enviar una apelación: https://rustoria.co/support/appeal

Si usted ha linkeado su Discord en https://rustoria.co/link recibirá una respuesta de parte de nuestro bot por DM.
De lo contrario, tendrá que revisitar el sitio donde apeló para chequear su estatus.

Una vez que haya enviado su apelación, un administrador la revisará tan pronto como pueda.
Nota: Los tiempos de respuesta estándar son de 1 a 3 días hábiles, pero pueden ser más o menos según la situación.

[real lark]

iI believe I can be unblocked.

[cobalt jackal]

Give me a few minutes to look into that.

[real lark]

All cheaters should go to meet Satan

@ocean fulcrumHow long does it usually take to receive a response?Please ask

[ocean fulcrum]

Usually 1-3 business days

Can be quicker or slower though depending on the situation

[real lark]

Did you check the complaint website?

ok thk

[ocean fulcrum]

I can not do this unfortunately, only admins can do this

[real lark]

I mean I was there to see the administrator's response to my appeal

dc or webite

[ocean fulcrum]

Ah, yes on the webiste you will be able to see it

[real lark]

ok thank you ,if i be unban ,Give you a skin that I can

[ocean fulcrum]

No no 😂

[real lark]

thank you very much bro

[ocean fulcrum]

No worries

Best of luck

[solemn hull]

I hope ur not getting unban, if u are there's a reason for it.

[ocean fulcrum]

False bans do happen at times

[thin plover]

Don't be so quick to judge, sometime its a question of VPN for a lot of Asian players

[ocean fulcrum]

^ this aswell

[solemn hull]

They got servers for them... ^^

[ocean fulcrum]

We also have servers for them

[thin plover]

They still have to use a VPN

Especially Chinese players

[real lark]

chinese player have too much cheater

last week i meet 3groups

[ocean fulcrum]

Always report them when you find cheaters 😄

[solemn hull]

@thin plover Can I send you a clip you'll tell me if he's cheating or not okay? that's gonna be ur challenge for today. I'll send it to u in private. It was Rustoria us main 2 days ago.

You'll tell me if he's guilty or not

[real lark]

The most outrageous time was when my teammates and I were on the subway and were killed instantly by a guy with an AK at the next stop. Six heads were killed in three seconds. My two teammates and I were all dead.

[solemn hull]

@ocean fulcrum I'll send it to you too... I'm cliping it rn

[manic radish]

llama

[ocean fulcrum]

Alright - im not the best at spotting cheaters though

[manic radish]

can you like ban a roofcamper for being too bad

he miss every last shoot pls ban him or send him to aimlabs or so

[solemn hull]

Sent, I just want ur personal opinion... Like just comon sense

[thin plover]

I do not look at my dms and Im not on my pc at the moment

[manic radish]

@long wren

can you ban a roofcamper and tell him to go aimtrain and unban when he atlest is good ty

he shoot over 100 bullets with 16x on bolt and miss every with out 1

[viscid vine]

Please use the #general channel at least next time and don't tag chat mods or admins for no reason.

[manic radish]

srry

[wispy ingot]

how can I file an appeal for a ban?

[tranquil flicker]

i am trying to load in to eu monday but im stuck on recieving data i can hear everything but i dont spawn in

been waiting in que for an hour so would be nice to not have to start over again

[solemn hull]

I believe to do an appeal it's on the rustoria website, and for reporting a player now it's only with the report in game they don't do tickets anymore.

[tranquil flicker]

can anyone help me plz i wanna play

[solemn hull]

You need to restart ur game there's no fixable way... it happend to me twice

[paper escarp]

why when i have a vip i still have to sit in queue

[tranquil flicker]

well fuck that i aint go wait in queue for hours

[solemn hull]

If you bought ur vip at the moment u joined it won't skip the queue. You need to rejoin server and if it still doesn't work reset game and you'll be good 🙂

[paper escarp]

already did that still in queue

and i bought vip 2 weeks ago for a month

[solemn hull]

Maybe the payment didn't worked?

Cause you don't have the v.i.p role neither on the discord server

[paper escarp]

i have almost 16 days left

[wispy ingot]

i was banned when i was chopping the tree

reason -cheating

[thorny dune]

Please open a #payment-support ticket, the team there will be able to assist

[feral comet]

I cant pay via paypal in web, can i send a payment as f&f to any admin?

[solemn hull]

You can

[feral comet]

How

[solemn hull]

You can pay with Paypal

[feral comet]

Yes i know but i cant

I dont know why

[solemn hull]

oh you mean it this way x)

[ocean fulcrum]

You can’t pay admins and they buy VIP for you, no

[solemn hull]

I don't think they will allow you to pay an admin personaly ngl

That's what I tought xD

[ocean fulcrum]

Try get one of your friends to gift it to you and pay them back maybe

[fluid stump]

Rustoria US Long down. How long til up?

[wispy ingot]

i was banned when i was chopping the tree
reason -cheating

[feral comet]

buena idea

[ocean fulcrum]

!appeal

[glass olive]

Hey, @wispy ingot

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[feral comet]

!vip

[glass olive]

Hey, @feral comet

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[solemn hull]

They will do as soon as possible... might take to 5-30 mins

[sharp granite]

@ocean fulcrum why rustoria us long restart

[marble dome]

@sharp granite привет владосик

[ocean fulcrum]

It crashed

It’s booting now

[sharp granite]

@ocean fulcrum will there be a rollback

[ocean fulcrum]

Potentially, not sure

[sharp granite]

thanks for the information

[pulsar field]

will there be a restart of the long?

[feral comet]

can a vip skip the queue to a friend?

[ocean fulcrum]

You can gift VIP

If that is what you mean

[pulsar field]

?

[ocean fulcrum]

@pulsar field its booting right now

US long

[pulsar field]

And EU long?

[ocean fulcrum]

Not sure

Haven’t seen anyone report

[cosmic crow]

Hello, after restarting the server, the resources were gone, the US Long server was gone

there are photos of resources

[queen latch]

Kick again, I stood in line for 2 hours

[sweet canopy]

can i report users on discord because i have some clips fom that guy?

[solid geyser]

!report

[glass olive]

Hey, @sweet canopy

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[balmy cypress]

If you can send f&f, what is stopping you from buying through our website?

[wind stratus]

Hello there you can use the network support to check what the issue might be

[queen latch]

I go in again and I get kicked for the reason of the bannned

the admins say i have inbanned

[wind stratus]

Use the command !appeal

[queen latch]

!appeal

[glass olive]

Hey, @queen latch

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[long wren]

@queen latch can you see this after being kicked out?

[queen latch]

yeah

[cosmic crow]

Hello, after restarting the server, resources disappeared

there are photos of resources that have disappeared

[long wren]

How do you get into a queue when the server is banned?

[queen latch]

idk

the admins says i got unbanned

if you need i can record video

[long wren]

I think there's a misunderstanding

[cosmic crow]

Hello, after restarting the server, resources disappeared
there are photos of resources that have disappeared

you can do something about this

[long wren]

oh wait that true #support message

[long wren]

can you send me a recode video?

[queen latch]

ok wait

[solar harness]

Has somebody also rustoria steam account dming you on steam for a random rust skin voting or something

[heady root]

https://www.battlemetrics.com/players/1181181857 20 minute cheater 76561199815917724 steam id

[long wren]

dont post cheater id please make an ticket

[long wren]

!ticket

[glass olive]

Hey, @heady root

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[long wren]

!scam

[glass olive]

Hey, @solar harness

A scam is going around where a scammer will DM you on Steam or Discord to log into their website. This is 100% a scam and we will never DM you asking you to login anywhere other than: https://rustoria.co/ (Always double check the URL)

We will only ever give skins out in the #giveaways channel and you will see an admin tag you in there if you have won something.

Reset your Steam password immediately if you have logged into any of these websites and check you do not share that Steam password with any other services as if you use the same password elsewhere, it may be used to gain further access into your accounts.

If your account has been stolen please read this https://help.steampowered.com/en/wizard/HelpWithAccountStolen.

[mortal heart]

Why don't the statistics work on your website?

[echo vessel]

cheaters fucking with us whole wipe nobody helping tickets being closed and no admin helpin

[glass olive]

Hey, @echo vessel

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[long wren]

Unfortunately. admin is doing his best to help the players. If he still seems to use cheat, please make a ticket

[final hornet]

Why am I getting disconnected hacking on my new account?

[long wren]

!appeal

[glass olive]

Hey, @final hornet

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[agile hinge]

<@&274971100184576010> please

restart EU Mondays, its lagged for 10 minutes already, i wanna stream

[polar anchor]

it has been lagging for 3 hours straight

[final hornet]

When logging in to the help section on the site, it says ban not found

[long wren]

I think we'll have to wait until admin comes

[modest blade]

Still lagging?

[agile hinge]

yes

its FROZEN BRO @modest blade nobody can play

already for 15-20 min, help asap

[modest blade]

I've forwarded to our admin team.

[primal hawk]

Hey! I got banned with reason "playing with hacker" where I can get more info about it?

[long wren]

!appeal

[glass olive]

Hey, @primal hawk

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[long wren]

@primal hawk Do you see a period of banned?

[primal hawk]

No, I just see this message

[final hornet]

fix thank u

[fast crow]

!report

[glass olive]

Hey, @fast crow

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[knotty fiber]

!appeal

[glass olive]

Hey, @knotty fiber

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[olive steppe]

problem accessing server rustoria eu medium with error " connection attempt failed "on all other servers I can access, no vpn, antivirus is off. HELP PLS

[hearty fulcrum]

Hey, are you still here?

[hearty fulcrum]

#network-support-old

[queen latch]

yeah

[olive steppe]

?

[queen latch]

i stay in queue

[hearty fulcrum]

can you join https://discord.com/channels/274965952116817920/368790610783764480 ?

[vapid bough]

скиньте пж коннект на ег лонг

[near halo]

so like im false banned for 7 days why

[gusty radish]

Rustoria EU LONG SERVER ?

[near halo]

us low pop

[vapid bough]

во сколько рестарт закончится?

[viscid vine]

!appeal

[glass olive]

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[primal hawk]

Oh okay now I see period of ban, but I still don't understand who is cheater

[timber minnow]

i can gift VIP to my friend?

[fiery isle]

yea !vip

[fiery isle]

there is going to be an option “gift” you will see it

[vernal cove]

Why do u restart server when u dont even know whats wrong with it and the restart does nothing

just takes 45min off everyones time

[near halo]

i already did

[near halo]

i already did

[fiery isle]

wait 1-3 business days gang

[near halo]

mb

[fiery isle]

mmm, dews would restart servers when they seeing an issue, in case it’s daily restart

and honestly for my 4k hours on rustoria servers i don’t remember when server was crashed for 40m or more, average 15-20m

[gleaming gull]

Fynex the admin?

[fiery isle]

yea

[gleaming gull]

w

[vernal cove]

So ur an admin?

I dont think thats allowed

impersonating an admin

[fiery isle]

nah i’m not, i’m just trying to help people out

cuz how we can see there is not a lot of people answering the questions people are asking , and i lowkey know something about rustoria so yea

[long wren]

nah

[fiery isle]

thanks for repeating my words gang

[timber minnow]

fynex sorry for disturb

[fiery isle]

ya all g

[timber minnow]

for gift VIP

they ask me the steam ID

where i can find steam id of my friend

[fiery isle]

you have to give ur friend steam

[timber minnow]

is the name that i can see ?

[fiery isle]

nah

there is a numbers of his steam id in his profile link

try to find a video on yt how to find it, it’s going yo be easier

[runic marlin]

!steamid send this to your friend

[glass olive]

Hey, @timber minnow

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[cinder olive]

!report

[glass olive]

Hey, @runic marlin

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[runic marlin]

And tell him to copy and send it to you

[fiery isle]

it’s maybe a present for his friend tho so yea

[cinder olive]

np trashy...

[runic marlin]

???

[cinder olive]

@vernal cove what u think about server restarting 50 times/day?

[timber minnow]

like this? 76561198253997176?

[runic marlin]

Correct

Make sure it’s his that he sent to you

[timber minnow]

i find this from website

he dont give me

[runic marlin]

Yeah that’s your ID then

[timber minnow]

is not my

[long wren]

can you move please? #general

[timber minnow]

i wanna gift vip to my friend

[runic marlin]

Yeah

Send that link to your friend, tell him to login and press Copy and then send that id to you

[timber minnow]

sorry for my retard.. i have to send this " https://rustoria.co/getmyid " to my friend. and my friend have to log in and give me back the steam id ? correct?

[runic marlin]

Yes exactly

[timber minnow]

ok ty

[vocal storm]

can i get help every time i try to join Rustoria server its Disconnecting me For hacking

[long wren]

!appeal

[glass olive]

Hey, @vocal storm

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[somber stag]

i was banned for playing with hacker 2 days ago on a server i havent played in like 6 months

anyone help me ?

[long wren]

!appeal

[glass olive]

Hey, @somber stag

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[blissful sand]

expand the slots to 500 online 500 please

expand the slots to 500 online 500 please

[cinder olive]

ur lovely servers are still laggy (eu long)

[blissful sand]

please explain to me how it works I am 9 people in line online 500 people in 2 minutes became online 515 I stayed 9 how

[vernal cove]

ITS great fix when u dont actually know whats wrong

[indigo flame]

Anyway to make myself invisible to leaderboards on Rustoria Website or turn my stats off?

[gusty radish]

SERVER RUSTORIA EU LONG HELPPPPPPP

SERVER RUSTORIA EU LONG HELP SERVER ADMIN

[worn tendon]

why would you restart LONG and get it more laggy every time ?

[hexed nimbus]

maybe better to state the issue instead of a server name and help

[worn tendon]

can we have infos for EU Long if it will be ok today ?

[quiet rain]

Vanilla 🇺🇸 Mondays is wiping over 25 minuten at maandag 6 januari 2025 21:00. Which server is this? Can someone send me IP?

[gusty radish]

SERVER RUSTORIA EU LONG HELP SERVER ADMIN

[thin plover]

!ticket

[glass olive]

Hey, @austere aspen

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[gusty radish]

SERVER RUSTORIA EU LONG HELP SERVER ADMIN

[vernal cove]

NIce server is 3x more laggy after restart

[gusty radish]

SERVER RUSTORIA EU LONG HELP SERVER ADMIN !!!!!!!!!!!!!!!!!!!!!!!

@gloomy sparrow

@echo venture

HELP

SERVER RUSTORIA EU LONG HELP SERVER ADMIN

ADMIN &

SERVER RUSTORIA EU LONG HELP SERVER ADMIN

LAAAAAAAAAAAAAAG It is impossible to play on the server!

@raven mist

[raven mist]

We're aware

Calm down

[gusty radish]

ok

[indigo flame]

who do i speak to about support for Rustoria website

[gusty radish]

4 days every day lags

[indigo flame]

theyre aware stfu, if you dont like the lag that much leave jesus

[thin plover]

What do you need help with?

[indigo flame]

To keep it short i wanna be able to turn myself off from Leaderboards statistics as much as possible as i dont want anyone to see if im worth to raid. As theyre spying on my sulfur farm to see if they should raid me. I tried to change my settings on the website to Clan only therefore only people that can see my stats are the people in my clan which only consisets of myself and so i tried to view the leaderboards from two different phones and my account is still public to everyone to see my statistics

[odd citrus]

/report

[glass olive]

Hey, @odd citrus

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[thin plover]

Mhmm I would need to forward that to the devs honestly I have no answers for you as of right now

[indigo flame]

If you get any information just message please

[primal bear]

dumabss game j made me restart game 400 que now

dum shitty ass rust admins can emd

[gusty radish]

Why can't the server's protection against DDOS attacks be improved?

[steel schooner]

what's with the mondays server? Why is there such a big ping?

[viscid vine]

It's not about DDOS attacks

It's server memory leaks, facepunch already clarified this.

[shadow flower]

why is this not happening on other servers?

[viscid vine]

It's happening on every big server.

[vernal cove]

name 1 other server

[viscid vine]

You can search for other server by yourself, it's not my job to do this.

[thin plover]

Any big server with a lot of pop

[vernal cove]

Mhmmm

[thin plover]

It's literally on Facepunch blog, you can look it up yourself

[vernal cove]

If u go look general on reddit for example u only see kids crying about cheaters

[viscid vine]

Just as Jenx said, it's on Facepunch blog.

[vernal cove]

atleast stop restartint to "fix it"

40min downtime for 2x the lag

just ask the players if ur "fix" is actually doing anything before doing it every 2h

[thin plover]

We have 20 different people coming to discord to "restart" the server as soon a some lag happen

[vernal cove]

do what u do best and mute general

[dawn lily]

I'm stuck on receiving data in the loading screen what do I do?

[viscid vine]

Reconnect.

[thin plover]

We can never trully win I'm afraid haha

[dawn lily]

bruh the queue is like 200

[vernal cove]

Ur right but atleast ask the players if ur fixes are actually working

or just a waste of everyones time

Before u restart u can run around outside, after u restart u cant leave ur base for 15min

[gusty radish]

@viscid vineCan YOU write when you solve the problem so that we can not take any risks?

[random snow]

Why isn't Rust+ enabled on EU Main?

[tall parcel]

/report

[glass olive]

Hey, @tall parcel

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[lucid ferry]

I got kicked out the server while logged into it and i logged back in within 5 minutes but I'm in a huge queue, is there a way i can get back in other then wait queue or am i screwed?

[restive pike]

yyo

[flint warren]

Do i get a grace period to join back without que, if i crash

[eternal condor]

hello, is the server down? i can't get connected

[marble dome]

US Long down?

[hasty aspen]

how long does it take to ban a guy thats no clipping aimbotting and wallhacking?

[lucid ferry]

is there any active mods on here?

[loud thicket]

my donator role got removed im very upset

[modest blade]

Most of the time yeah

[lucid ferry]

can u help me with my problem?

[lucid ferry]

1

[marble dome]

When will US Long start working?

[modest blade]

You have to wait all over Again.

[spare cape]

hi guys, tell me, I was banned for cheats, although I didn't play with them, I recently bought a game where to write about the ban

[modest blade]

!appeal

[glass olive]

Hey, @spare cape

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[lucid ferry]

do u guys not have the 5 minute thing or did it just not work for me?

[raven mist]

We dont have it

[modest blade]

^^

[lucid ferry]

will you guys have it in the future or do you thinks its better that way?

ik its not ur guys fault but its wipe day i had a lot of loot and its most likely gone bc i cant get back in

[viscid vine]

WE think it's better that way, we never had grace period.

[modest blade]

Well, I’m afraid we can’t help you.
Nothing we can do to make you skip the que

[loud thicket]

hey guys

my vip role is gone im upset

[modest blade]

By every donation it will automatically assign

[loud thicket]

i had it

i just bought it a week ago

[sleek plover]

Sounds like someone abused perms and removed it from you. Riot

[hasty aspen]

mods how long does it take for a obvious cheater to get banned

we reported him multiple times

[mellow lily]

Is long down?

[viscid vine]

depends on situation and how many admins are online.

[viscid vine]

US ? Yes

[modest blade]

I’m sure our admins doing their best.

[hasty aspen]

aha ok np ty

[sleek plover]

*their

[modest blade]

Yeah autocorrect

[loud thicket]

so im basically not getting my role back?

[modest blade]

Like that 😅

[mellow lily]

@viscid vine do you have a ETA of when itll be up

nvm

[viscid vine]

As soon as possible

[modest blade]

Make a ticket and explain your situation, from here we can not do much for u.

[simple mortar]

admins how long does it take for you to review tickets?

[shy remnant]

Make a #payment-support ticket, your role were auto removed by the system for a reason that we do not have

[shy remnant]

Asap

[hasty aspen]

so whole wipe with a cheater next to our base

[simple mortar]

blanatly cheating, gg, next server i guess

[shy remnant]

Why would you ?

[shy remnant]

When did you create your ticket ?

[hasty aspen]

because hes running around killing everyone around this side of the map giving only headshots, shooting through walls and no clipping and one of your mods said 1-3 business days so thats why im wondering

[shy remnant]

1-3 business days is for appeals, but I have no opened ticket from you tho

[hasty aspen]

i dont see where i can open a ticket tho

[shy remnant]

Was it a F7 or an actual ticket ?

[hasty aspen]

F7

[shy remnant]

!report

[glass olive]

Hey, @hasty aspen

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[hasty aspen]

ok thank you

[shy remnant]

Alright, we do monitor F7s indeed but if you want an actual answer from an admin, better do a ticket on the website

[keen vine]

Hi there im trying to join rostria.co us mondays and it says ive been banned everytime I wait in the que and load in. I could really use an admin to help me out since I'm trying to play with my friend.

[hasty aspen]

okay thank you i did it

[viscid vine]

!appeal

[glass olive]

Hey, @keen vine

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[timber minnow]

VIP benefit is only for queue ?

[shy remnant]

On Vanilla yes

[hasty aspen]

thank you admins

[simple mortar]

thank you admins for banning this guy :)

[queen latch]

admins who can unbanned me?

[shy remnant]

!appeal

[glass olive]

Hey, @queen latch

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[queen latch]

i dont have server for appeal

[shy remnant]

Try connecting in-game in 10mn+

Should be fixed

[queen latch]

okay

[thin mortar]

i need to speak with an admin please

i need to speak with an admin please

How long does it typically take to be able to speak to an administrator ?

[raven mist]

What do you need help with?

[thin mortar]

Im in the waiting for support channel

[raven mist]

I cant join vc atm

[thin mortar]

do you have an administrator that can?

[raven mist]

Not sure at this moment

what is it about?

A bit of context

[thin mortar]

Ive been paying for vip since 2021 kinda crazy the way im being treated

[raven mist]

How am i treating you bad lol?

Asking you some simple questions

[runic marlin]

😂

[thin mortar]

You are not treating me bad it has to deal with other issues and its alot to type out

and i dont want to just get a link sent to me for an appeal on my situation

[raven mist]

Okay, so you'll wait for someone to be availalbe

[thin mortar]

i need to be able to speak to someone

[raven mist]

If you're banned you will need to appeal regardless

[thin mortar]

yes i understand that

[raven mist]

No admin can help you expect the one that deals with your appeal

so you wont get much from waiting in vc

[runic marlin]

While they appreciate you donating, VIP does not get treated any differently than a normal player. VIP is only for queue skip

[thin mortar]

Well thats ridiculous cause the one who is appealing my ban talked down to me

the reason why im here is for mod and admin abuse

[raven mist]

Talked down on you?

If you believe so

you will need to either dm @neat pumice or @balmy cypress If you want to report an admin

[thin mortar]

There has to be a way to speak to someone that can help me

[raven mist]

^

[thin mortar]

Where can i find them to dm them?

i dont see them on the list on my tab

[raven mist]

Click on their name and send message

[meager bay]

full blanbt cheater

only heads

@raven mist lmao

hes outside our base headshoting all our team

[queen latch]

which means server effected

[spare ridge]

Buenas noches, tengo un problema donde no puedo ver el chat, presiono la tecla T y no aparece ningún mensaje, ya intenté reiniciar el juego y mirar la configuración.

[viscid vine]

Next time just report them using F7 or create a ticket

!report

[glass olive]

Hey, @viscid vine

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[viscid vine]

If you call them out in game or discord you are helping the cheater not us

[meager bay]

i tried on the website but i dosent work

[spare ridge]

I don't see any chat messages or mine, how can I fix it? the chat appears but the messages do not

[near halo]

fix ur fucking server

us long laggy as shit

[vernal kiln]

memory leak, facepunch problem

How long it takes to get kicked by afk and can you get kicked by afk while painting?

[wispy dirge]

You should be fine while painting.

[vernal kiln]

thank you mister

[faint briar]

i just got banned for playing with hacker but I didn't know even he was cheating

[near halo]

@echo venture fix ur server

[thin plover]

hi @thin mortar are you around to speak?

[thin mortar]

yes

[thin plover]

would you join waiting for support please

[eternal condor]

is US long down again???

[hard kiln]

whys long down?

[mellow lily]

@eternal condor i think so

i cant get in

[eternal condor]

sheeshhh

[mellow lily]

they've been having crashing problems this update

[faint briar]

@thin plover can you help me with ban appeal

[thin plover]

I am most likely not the banning admin, make an appeal and wait please

I just got home

[faint briar]

ok easy

[glad narwhal]

hello. Im playing on eu mondays and I get from 40 ping to 500 constantly. Is that normal?

[meager bay]

yes just restart

and it will fix it self

[shadow spoke]

water broken us main

[meager bay]

no next time dont raid a quad w 122 pepole

[vapid zealot]

Please dont call out rulebreakers.

!report

[glass olive]

Hey, @mortal heart

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[shadow spoke]

@vapid zealot water broke us main

[last edge]

wym?

[shadow spoke]

Water is bugged

its not wattering the planters

[last edge]

im gonna let know an admin

[shadow spoke]

ty

[languid plover]

Us mondays server down?

[last edge]

is rebooting

[languid plover]

alr thx bby bc i was loaded

[icy flower]

reboot it faster before i lose my temper.

[errant robin]

where do you report cheaters at

@last edge

[languid plover]

okay so u reboot it for me to be in a queue

i was fuckin loaded an now i have to wait in a 144 player queue

cool

[frigid trail]

!report

[glass olive]

Hey, @errant robin

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[vernal kiln]

at what hours is daily restart on Eu Long?

[hybrid tinsel]

any admin can give us assist on br long made report about cheaters on launch

[cyan crystal]

!report

[glass olive]

Hey, @cyan crystal

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[cyan crystal]

how long till someone will respond to my ticket?

[ocean fulcrum]

Ban appeals take 1-3 business days generaly. Other appeals usually ae much faster, and are responded to in order that they are recieved.

[near halo]

d

[last sand]

Any Admins about? 🙂

[cyan crystal]

its an report of a cheater

[thin plover]

what do you need assistance with

[last sand]

Can i steal you into the DM's? 🙂

[thin plover]

can't really put a time on it, we're currently working on older tickets

[cyan crystal]

okay thanks

[thin plover]

I rarely look at my dm request, what is it about?

[last sand]

Game Ban evader 🙂

[thin plover]

if you can make a ticket we can have a look at it

[last sand]

I'm A Rustafied Admin LOL

[thin plover]

nvm, shoot me a dm

[dawn lily]

When the server crashed (US Mondays) one of my teammates bodies spawned in invisible and now I can't place anything where he was

[hybrid tinsel]

br long cheaters around launch killing everybody, already made ticket pls assist

[viscid trench]

active cheater in base spin botting US Long

[tardy path]

rage hacker us long

climbing whiles n aimlock

[sturdy oracle]

@thin ploverVPN ban 76561198249972298

[tardy path]

already reported

n ticketed

got video evidence

[plush current]

please put any evidence into a ticket and send it in we will look at it when we get to it

[viscid trench]

im trying lol

[tardy path]

you wont get to anything

ur chat mod not admin

[thin plover]

he's simply helping you, no need to be rude

[tardy path]

he makes a statement of what iv already stated, thats being rude

[plush current]

i was being rude? i was telling you to make a ticket instead of typing into the support channel it wont get you further

[tardy path]

and like i said already did the steps. this isnt my first rodeo i know how to report players with actual evidence just put in support for admin to be aware of cheater that needs to be taken care of instead of ruining players experiance on a server they moderate

thank you

[viscid trench]

thanks

[torn heart]

yall some dickheads

[viscid trench]

we want shit done lol

[torn heart]

they gonna take care of it as soon as they can, admins have lives and look at tickets the order they come in

[shadow spoke]

water still broken us main

[plush current]

then when i respond with how to do something simply say you did instead of being rude. you clearly dont know how to report players if after sending a ticket you come into the support channel yapping about you report when "all you can do is wait"

saying what a cheater is doing into the support channel does nothing for you only reporting does so next time just be nicer thanks

[thin plover]

why

make a ticket

[viscid trench]

Ai will replace your jobs and they dont have lives lol?

[plush current]

funny you say job as if i get payed. LOL

[viscid trench]

thats why yall are so lazy you arent getting paid

[plush current]

or we have jobs...

[thin plover]

alright, no need for this. get out of support if you don't need anything else. Have a good evening

[vernal kiln]

dear, when is server restart? The daily one on EU LONG

like 5?

[viscid trench]

💀

[thin plover]

depend on your time zone

[sturdy oracle]

sir VPN ban 76561198249972298@thin plover

[torn heart]

its in #server-info

[thin plover]

#server-info

[torn heart]

you suck ass

need to fire your ass

[thin plover]

🕵️

[vernal kiln]

ive been worried that i will get kicked while drawing pictures (art)

[plush current]

please do not call out cheaters in chat

instead make a ticket

[muted tide]

i cant make ticket

not working

[plush current]

please use in game f7

or

[plush current]

!ticket

[glass olive]

Hey, @muted tide

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[thin plover]

you find EU mondays and then click the name of the player

[muted tide]

i click "find by server"

but theres nothing to select

[reef wing]

Giuseppe

[plush current]

?

[shadow spoke]

Water still broken us main

[cinder olive]

@thin plover

someone placed turrets around outpost eu long...

u can't get in

[thin plover]

and?

better start crafting HVs and shoot them

[cinder olive]

hmm so u tell me i can wall off outpost

new goal for next force

[thin plover]

you cannot wall off outpost, you said someone placed turrets around outpost

[long wren]

You can try but the wall is removed by the rules. 😄

[cinder olive]

so i can turret off outpit

outpost

[thin plover]

The rules are here https://rustoria.co/rules/vanilla

[cinder olive]

well well well

[frigid crane]

shenzzy is the worst admin he acts like he doesnt know what no clipping is lmao bro is a joke

[lost charm]

hello i have question

[long wren]

Hello

[lost charm]

sup man i just lunched my game and was joining x2 vannila and before i even load in i just got banned

[long wren]

you need make appeal

[long wren]

!appeal

[glass olive]

Hey, @lost charm

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[lost charm]

i did but i wanna know why it hppend

how com i get banned if i did not even join in

[long wren]

please ask a question through an appeal

[lost charm]

ok man thx any ways

[peak elbow]

is someone allowed to play rustoria with a gameban 61 days ago

im wondering if this person i can report

[jagged escarp]

No. Please put in a ticket and include their old plus new steam ids

[muted garnet]

i need help in mondays na with cheaters

[jagged escarp]

!ticket

[glass olive]

Hey, @muted garnet

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[velvet crypt]

report

[glass olive]

Hey, @velvet crypt

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[buoyant schooner]

I was just wondering, why do i have to wait 180 days until I can officially make a ban appeal?

[sturdy oracle]

@jagged escarpsir VPN ban 76561198249972298

[long wren]

!appeal

[glass olive]

Hey, @sturdy oracle

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[long wren]

!rules

[glass olive]

Please see all rules for our servers at https://rustoria.co/rules

[open carbon]

hello can i just put here cheat steam code?

[long wren]

nah admin can't help you if you post it here

!ticket @open carbon please make

[glass olive]

Hey, @open carbon

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[open carbon]

okay thank you.

[river monolith]

I was given a ban for nothing

[long wren]

!appeal

[glass olive]

Hey, @river monolith

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[faint briar]

how long does appeal usually take to respond

[vapid zealot]

1-3 workdays

[willow quail]

Hi guys not sure if support is awake yet, there ia a full team of cheaters on eu monday right now. One of them names mika. I have made a ticket already please can you look into asap thanks

@dusty saddle @versed quartz @stiff widget ^^

[long wren]

tickets are processed in the order they are received so please be patient and please dont tag admin

[willow quail]

Its just been declined cheating yet hes literally running around and just tripple headshotting prefiring with semi pistols?

[waxen copper]

Kick from the server with the reason hacking, I go to the rastoria website and writes that there is no ban. What should I do?

[modest blade]

Did you try to make appeal ?

[waxen copper]

I tried, but if I don't have a ban, it won't allow me to create a ticket.

that's how to write on a website

[modest blade]

!ticket

[glass olive]

Hey, @waxen copper

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[waxen copper]

i see thanks for writing before that that the ban was not found

[unkempt marlin]

Hello can u look eu10x 2 clans teaming gods and mcc, they together raiding me

[chilly ginkgo]

There is a hacker living next to my base & i cant do anything. Mods please ban them! i have video proof!

[modest junco]

Both the map link and file link for EU long are broken

[thorny dune]

Hello FeatJem, you can create a ticket on our website https://rustoria.co/support with any information or evidence you have if any, and we will investigate.

[modest junco]

Both the map link and file link for EU long are broken? Are there any working links?

[slow vapor]

ty for reporting! will forward

[unkempt compass]

pls watch my tickets, cheaters playing https://rustoria.co/support/tickets/614dac

[queen latch]

76561199693001873

ticket add 76561199693001873

[marble urchin]

ticket add 76561199693001873

[waxen copper]

I'm being kicked with the hacking reason even though ban arleaady appealed

[long wren]

!ticket @marble urchin @marble urchin

[glass olive]

Hey, @marble urchin

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

Hey, @marble urchin

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

Hey, @waxen copper

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[long wren]

can you read guys?

[marble urchin]

thanks

[waxen copper]

sry

[long wren]

appeals take 1-3 bussines days

[glass olive]

Hey, @ornate kraken

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

Hey, @marble urchin

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[cinder olive]

can u fix leaderboard eu long?

[hearty fulcrum]

Hello @steady star@marble urchin@ornate kraken, please make a report using F7 or https://rustoria.co/support. We do not accept tickets/reports in Discord. Thank you.

[hearty fulcrum]

I believe they have already been fixed. What is the issue you are having with them?

[fiery barn]

rustoria eu mondays lagging like crazy

ping jumping to 11k

[cinder olive]

fixed???

[hearty fulcrum]

No need to be rude. We have heard reports of issues on the leaderboards of other servers and implemented a solution already, so it was my belief that they were already fixed. Since you have so kindly shown there is still an issue on EU Long, I will forward this to our developer team.

[hearty fulcrum]

Thank you, I will let our team know about this as well.

[pine bramble]

ticked add 76561199349327972

[sharp granite]

@hearty fulcrumI understand that I was banned undeservedly because I was in an alliance with my neibors and they added a guy to the pack who turned out to be a cheater and my whole team, including my neibors, received a ban(

ticked add 76561199545077591

[pine bramble]

@hearty fulcrum I understand that I was banned undeservedly because I was in an alliance with my neibors and they added a guy to the pack who turned out to be a cheater and my whole team, including my neibors, received a ban(

ticked add 76561199349327972

[pine bramble]

its my team

[steady star]

i reported to cheater > his dont banned

[cinder olive]

i reported it 4 times already... ;///

[verbal sigil]

why are you guys unbanning cheaters

[raven mist]

?

[verbal sigil]

F10 team just got banned

[raven mist]

F10?

[verbal sigil]

on eu medium

but they are back online now

[raven mist]

Ah, it was due to a water pocket (bug inside of the map) which caused this afaik

[verbal sigil]

ive been down there too

and theres bases with people living in them

[raven mist]

Correct, those players are banned for bug abuse

[verbal sigil]

hows they gotten banned and not all others

[raven mist]

Because you got lucky 😄

[verbal sigil]

i mean i just stumbled by it cuz i had labs

[pine bramble]

@raven mist I understand that I was banned undeservedly because I was in an alliance with my neibors and they added a guy to the pack who turned out to be a cheater and my whole team, including my neibors, received a ban(

[verbal sigil]

i didnet abuse it at all

[pine bramble]

@raven mist I understand that I was banned undeservedly because I was in an alliance with my neibors and they added a guy to the pack who turned out to be a cheater and my whole team, including my neibors, received a ban(

[hearty fulcrum]

Please make an appeal https://bans.rustoria.co

[verbal sigil]

will they be unbanned

sry for @

[pine bramble]

@hearty fulcrum Bro, I already wrote, look at my ticket!! 76561199349327972

[rose yoke]

Restart fucking Monday Server

Unplayable since 2 hours, ping is like 124319355

so annoying

[tawdry girder]

Hello, I was given a ban on the server EU RUSTORIA.CO 6/1- 2x vanil, for the fact that I allegedly have a mouse from bloody or A4Tech, the problem is that I have a mouse from Razer, where to write that I unblocked?

[ocean fulcrum]

!appeal @tawdry girder

[glass olive]

Hey, @tawdry girder

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[solemn mirage]

why did one of them get unbanned but everybody else is still banned?

[raven mist]

?

They shouldnt be

[full sluice]

i still banned

[raven mist]

wait 15-20 minutes before joining again

[tough lake]

I am banned also still

[raven mist]

Stop spamconnecting

spamconnecting makes it worse

and will only take longer

[solemn mirage]

shouldnt be unbanned or banned?

[raven mist]

Shouldnt be banned

if we are talking about the same players

[main anvil]

any one here?

[solemn mirage]

spanish team living in f10

eu long

[main anvil]

cant talk

is there any gm here?

looking for help

[mossy folio]

any admins on? we got a cheater next to us that blatantly cheating and no one responded to @true bolt ticket

we got evidence etc

[ocean fulcrum]

!report

[glass olive]

Hey, @mossy folio

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[ocean fulcrum]

I know you said you made a ticket but that is all you can do to report him at the moment.

An admin will get around to the ticket soon enough

[true bolt]

Been waiting for almost 2 hours

[ocean fulcrum]

It can take a while depending on admin availability unfortunately.

[true bolt]

But no worries

[ocean fulcrum]

Thank you for your understanding!

[patent orchid]

where does the appeal response come from?

[verbal sigil]

he is on their roof

for over 1 hr now

[patent orchid]

where does the appeal response come from?

how to find out the status of your appeal

!appeal

[glass olive]

Hey, @patent orchid

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[verbal sigil]

When will the rest of them get banned?

[hushed robin]

hey im currently playing us long and many of us notice huge lag spike when gun fighting in the moutains we start to bug out for 2-3 seconds

wondering if staff could look into it

[ocean fulcrum]

!network

[glass olive]

Hey, @hushed robin

If you are experiencing connectivity issues, such as:

• Rubberbanding
• Time-outs
• Noticeable ping or packet loss spikes

First try closing Rust and restarting Steam. If this doesn't work, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #network-support-old and provide your SteamID64 and any other relevant information so you can get the issue resolved faster.

[true radish]

nice base is yours?¿

[verbal sigil]

no cheaters

they r banned, but not all

[raven mist]

Read above

[true radish]

they are cheaters? no way

[earnest heron]

cheating 100%

[maiden hatch]

gg grubeado 😄

[idle venture]

admin help my house was raided after the restart by cheaters and they were banned and my house is worth buildings and will be rolled back

[raven mist]

We cant roll back your specific base

[verbal sigil]

unban them all then

[raven mist]

Why is this your concern so much? 😄 Like i already told they are

[ornate kraken]

i don't hack

[verbal sigil]

make it fair

[raven mist]

Also not going to discuss this further, move to #general

[idle venture]

Why was my house raided immediately after the restart? I had a lot of resources

[raven mist]

I'm not sure how you want me to answer that, if someone raided your base they raided it :/

[rustic wagon]

stop crying

[verbal sigil]

i want it to be fair, ive been banned for similar stuff before but just egod

but ig its whatever

[rocky wadi]

Don't worry friend, all this takes time, wait a while and you will see it with your own eyes

Chill

[idle venture]

this is my house I can open the doors I was immediately raided and banned

they were banned from Us long

[raven mist]

What is it you're asking @idle venture

[idle venture]

why then this server?

[raven mist]

What language do you speak? I can use a transelator if needed

[idle venture]

thanks for the help, great server, I’ve been playing here for 6 years and I just understand that it’s a waste of time

[idle venture]

Ukrainian Russians and Czechs

[raven mist]

Can you send me the problem in your own language? I'll use a transelator

[idle venture]

ok

[cedar coyote]

@raven mist

What's the deal with this F10 group on eu long ? They're all banned but 1 guy are they supposed to be all banned, or all unbanned? If the first can we get this dude banned so I can go collect some cheater loot

Like 20 banned and 1 guy just watching their base still

Sorry if u already said I rlly can't tell if u guys talking about the same people above

[true radish]

@cedar coyote why they are banned?

[runic marlin]

I mean it's 1 guy, you're acting as if it's the almighty beamlord that will unleash hell on you

Make a ticket on the guy and ask if he should be banned, they'll help you in one way or another.

[cedar coyote]

Dunno it said playing with hacker

[cedar coyote]

They're in a 500k metal base with sams and turrets, should I go base roam him until his team potentially gets unbanned or?

[raven mist]

^

[idle venture]

Я зашёл в раст потом начался рестарт захожу в раст и мн приходит уведомление на раст+ что меня убили из лёдоруба зарейдили всё двери прорейдили ровно в проход до шкафа и после их рейда их забанило сервер US lond нас рейдили з никами - . и ник Sillygirl потому-что некоторые гаражки не были закриты к шкафу и они играли з читером который им дал инфу

[solemn mirage]

why is one guy not banned?

[raven mist]

Jeez

[solemn mirage]

answer the question geez

[raven mist]

How many times do i need to repeat myself

[raven mist]

^

[honest goblet]

https://tenor.com/view/beans-bean-evil-evilboy-germanboy-gif-23310881

[solemn mirage]

THEYRE BANNED

what are u saying

[raven mist]

🤦‍♂️

[runic marlin]

He just told you he shouldn't be banned, why doesn't matter to you

They have their reasons

[solemn mirage]

so all of them are banned but none of them log on to the server expect for ONE person?

[raven mist]

Honestly, not going to repeat myself - also not going to talk specifics on someone elses ban

[hexed nimbus]

https://tenor.com/view/things-that-make-you-go-bluh-ron-white-blue-collar-comedy-gif-17883047

[cedar coyote]

I don't think it's the norm for someone to read the last 40 messages in support before asking about an entire group banned for playing with cheater

[solemn mirage]

you unbanned a single guy to help him watch over the base

[raven mist]

@lyric basalt Will be able to help you out

[raven mist]

Make of it whatever you want

[full sluice]

I think u are getting bald today @raven mist hahaha

[honest goblet]

make a ticket and stop bothering shenzy.

[raven mist]

Read what i said

[honest goblet]

read what he said..

[raven mist]

Looks like it

jeez

[cursive tusk]

why im banned?

[raven mist]

😂

[runic marlin]

Again, it's 1 guy stop being scared and just go raid them and stop complaining

[hexed nimbus]

You never had hair

[raven mist]

!steamid

[glass olive]

Hey, @cursive tusk

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[cedar coyote]

Ban an entire group besides 1 player then get mad when ppl ask questions?

[true radish]

but a good one looks like

[cedar coyote]

weird

[raven mist]

Maybe that 1 person already got unbanned?

[earnest heron]

https://tenor.com/view/shedding-shedding-hair-losing-hair-hair-loss-no-gif-13466270

[raven mist]

💥

[honest goblet]

there is a cheater on xguirys roof guys and his team is banned??? why is he not banned

[solemn mirage]

"theyre all unbanned" but theyre not. ALL of them are banned expect for ONE person.

[honest goblet]

he is flying on the roof

[raven mist]

They are

😄

[solemn mirage]

why are they not on the server then?

[cursive tusk]

I logged on to the server for the first time and was thrown out with the message banned come to discord

[verbal sigil]

tell them to load in

im looking on battlemetrics, i cant see any names

[raven mist]

Not sure, i'm not in their team

[rocky wadi]

Since when is this the general channel?

[runic marlin]

What name after it?

[cedar coyote]

Ok and simply asking why ? I get it u don't give a shit doing unpaid admin job but stop taking moral high ground bc I didn't assume one player got unbanned before the otherr 20 🤣

[raven mist]

Why what?

[cursive tusk]

АЙ ТИГР

[cedar coyote]

Read what I said.

[solemn mirage]

are we even talking about the same server? Eu long f10 base

[cedar coyote]

🗣️ 🔥

[raven mist]

I do give a shit, but you're asking me the same questions over and over which i already replied to

[true radish]

is big base

[cedar coyote]

"Over and over" (first time I said anything)

[runic marlin]

Not sure I follow

[nova glacier]

@solemn mirage Come on, you've been banned for a bug, they're going to unban them, they unbanned one quickly and the others can't join because of a rust problem. WAKE UP

[true radish]

did u see from close?

[earnest heron]

https://media.discordapp.net/attachments/735865840364159097/989197974364110878/7E6F4522-FFE7-46A7-B6A8-4E2EDA7FAF26.gif

[nova glacier]

@solemn mirage Come on, you've been banned for a bug, they're going to unban them, they unbanned one quickly and the others can't join because of a rust problem. WAKE UP

[eager umbra]

check tickes

[runic marlin]

What does it say "Come to discord - (?)" @cursive tusk

[eager umbra]

check tickets

[raven mist]

We will

[eager umbra]

cuz i got banned for no reason

[raven mist]

Oh an appeal

You'll need to wait untill the banning admin reviews it

[eager umbra]

how much do i need to wait

i made a appeal

[warm tide]

@raven mist look dm

[cursive tusk]

disconnected: Come to Discord.gg/rustoria - SkylineGTST

[cursive tusk]

disconnected: Come to Discord.gg/rustoria - SkylineGTST

[runic marlin]

Ah, maybe shenzy can help you

or actually, make a ban appeal

[ocean fulcrum]

Holy that must be old

[runic marlin]

https://bans.rustoria.co/ @cursive tusk

[ocean fulcrum]

Yup try that^

[cursive tusk]

thx

[lyric basalt]

Ahoj , nápis mi do DM’s

[lyric basalt]

!steamid

[glass olive]

Hey, @cursive tusk

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[raven mist]

Send me your steamid in dms @cursive tusk

Ill reply when im back

[graceful flame]

Dear administrator hello, yesterday I inexplicably game was kicked out of the channel, excuse me is I guilty of what, I am a normal player, nothing opened, may be the impact of VPN, please help me unseal it

[solemn mirage]

how am I supposed to know theyre the first ones in the game of rust to get a new bug where they cant join a server even if theyve gotten unbanned

[graceful flame]

You can check all my information, game whereabouts, I am a normal player, a single player

I usually go out even a single barrel shotgun is not willing to go out, you can check all my information whereabouts, please give me a clean SLATE

[open grail]

!appeal

[glass olive]

Hey, @graceful flame

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[verbal sigil]

i got banned for a month once for a bug

[eager umbra]

???

[west saddle]

what can i do when vip status not works (get queue)

[runic marlin]

Make a ticket in #payment-support

[west saddle]

ok i did 2 days ago but i try again thx

[tough lake]

Still banned……

[graceful flame]

steam：ID76561198249972298

It may be the VPN problem, please help me solve it

You don't believe you can check my whereabouts all day, game ballistics, I am a normal gamer

[eager umbra]

how muck time it takes to answer my ticket

[long wren]

appeal?

[frosty python]

anyone know how to fix it? i tried youtube tutorial of verified but doesnt do anything

[sage bison]

!refund

[glass olive]

Hey, @sage bison

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[eager umbra]

yeah

[deep depot]

is it good im still banned for 2 months

[graceful flame]

I usually get killed. I rarely kill anybody. I'm a single player

[eager umbra]

cuz i 30 min banned for no reason

it says that im hacking but im not

[runic marlin]

1-3 business days usually

[eager umbra]

there no other way to get unbanned??

[graceful flame]

Administrators can track my movements throughout the day, and I'm clean and not afraid to check

[raven mist]

!steamid

[glass olive]

Hey, @eager umbra

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[eager umbra]

im logged in already

in ur website

[runic marlin]

Send your steamid

[eager umbra]

76561199756335661

[runic marlin]

Zi-hao you have been unbanned, please connect in 10-15 minutes

[eager umbra]

trashy can u come check my pc ?? to see

[raven mist]

Seems like your ban is legit and you'll need to wait

[eager umbra]

??

no i swear im not cheating

just come check my pc

[runic marlin]

They don't do that, wait for your appeal to get reviewed. If it gets denied the decision is final

[deep depot]

im still banned after 2 months for hacking, how do i appeal again even i didnt cheat 👀

[eager umbra]

and i have clip 1min before i got banned

[raven mist]

Put it in your appeal

[runic marlin]

Have you appealed once since?

[eager umbra]

fr

[deep depot]

well i did and my ticket was denied

[graceful flame]

Thank you for your management, my game was banned very inexplicable, very aggrieved

[runic marlin]

There you go, find somewhere else to play

[runic marlin]

Happens, have fun 😛

[deep depot]

thats mean tbh

[graceful flame]

Thank you for doing me justice

[runic marlin]

Meaner to cheat

[deep depot]

dude u making me laugh so badly, I DIDNT CHEAT

[runic marlin]

51 hours, you were most likely cheating if they banned you

[eager umbra]

can i send u a clip in ur dms

trashy

[runic marlin]

Anyways no need to chat here, unity wait for a reply on your appeal I can't help you

[gleaming galleon]

is there a problem on eu long?

[runic marlin]

Elaborate please

[deep depot]

dude the time i got banned from server i used (bow - spear), i joined discord, i was nice and tried my best to provide all information to admins i waited like normal person 15 day to get my appeal denied

[graceful flame]

I'm not a hacker. I'm not afraid to check

[gleaming galleon]

i got 3 time kicked my 3 hour is gone bro

i was in que whole time

[deep depot]

ofc i played rust for like 1400 hours, but i have like 4000 hours because i play with different accounts all my life

[gleaming galleon]

and im joining back again

[runic marlin]

What's the kick message?

[gleaming galleon]

its just regular disconnected

i have no network issue

[wispy dirge]

?steamid

[glass olive]

Hey, @gleaming galleon

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[graceful flame]

I'm not a hacker. I'm not afraid to check

[gleaming galleon]

76561199047719445

[runic marlin]

You're unbanned already you can stop stressing 😄

[eager umbra]

me to

[gleaming galleon]

can u see?

whats wrong with me

[graceful flame]

Thank you, management, for your hard work. Thank you

[wispy dirge]

I see nothing on our end, in fact I don't see that you have made a successful connection in a few days, try restarting steam and give it a go again.

[gleaming galleon]

aight

[tough lake]

He is not a cheater.....he got banned for no reason....pretty bad job by the admins imo

[deep depot]

[deep depot]

but it feels good tbh people call me cheater, while i play like shit 🥰

[north whale]

Hello=) why do i have a queue, although i just bought VIP couple days ago?

[eager umbra]

now i got banned for playing with hacker but firs time it said that i was hacking what is this ???

[eager umbra]

wich vip u bought

[north whale]

eu long. it just worked until today

[eager umbra]

i mean for how long is the vip

[north whale]

expires in february

[eager umbra]

just wait for the support

[runic marlin]

Make a ticket in #payment-support

[eager umbra]

trashy

all our team are banned for playing with hacker

then whos cheating

????

[feral comet]

the admins in this server are trash, i got banned for "Hacking" and i waasnt hacking, this is crazy, they banned me be cause im too good 😂😂

im also vip

[feral comet]

me too

what is happening today, yall are banning for no reason lol

[long wren]

did you make appeal?

[eager umbra]

yeah but it needs 3 days and were not cheating idk

[feral comet]

I made appeal rn, how many time will take?

[eager umbra]

1-3 days