support

[ocean fulcrum]

F7 ou https://rustoria.co/support/report

[copper bane]

Não consigo inserir prints na denuncia

[fiery isle]

can anyone chek general chat from admins, i was yapping there a bit

[quartz tangle]

algum adm sabe se pd fazer uma base 10/10??
se precisa de vip algo?algum adm sabe se pd fazer uma base 10/10??
se precisa de vip algo?

[oak vortex]

rustoria eu long please one admin hard cheating trio raiding me

very very blatant

one tap headshots

please 1 admin

i can stream no problem these guys are ragecheating

already in my core

[deft frigate]

!report

[glass olive]

Hey, @oak vortex

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[oak vortex]

yea already did

but i guess i have to stay in line and wait for my base to fall apart until one admin gets on for 2mins and clears the problem

[ocean fulcrum]

Unfortunately there is nothing we can do besides waiting for an admin. Thank you for your patience

[uncut vortex]

hey i got a ban appeal approved but im still banned for 7 days can any admin help me out? my Steam ID: 76561198000614431

[misty scroll]

Stop spam connecting. You have to wait ~30 minutes without trying to connect for it to update now.

[solemn raft]

where i can report for eu main

there is nothing on the website

[plush current]

!ticket

[glass olive]

Hey, @plush current

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[plush current]

oh

[solemn raft]

no eu main on it

[plush current]

What issue are you reporting

[solemn raft]

cheater

[glass olive]

Hey, @plush current

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[plush current]

Just use the in game f7 menu

[solemn raft]

i did but still not banned he got new account and tripling every one

[plush current]

If he got a new account please make a report on his account and your ticket will get dealt with

[timber fern]

hello does anyone know what time the sever wipes for tommorow for uk

[plush current]

#wipe-feed

[west osprey]

#server-info

[plush current]

whoops wrong thing my bad

[uncut vortex]

it still says im banned for 6d20h i waited without trying to connect

[oak vortex]

where can i share clips of cheaters?

how long does it take to get a blatant trio banned of your servers

what do i have to do

they have boxes of rockets, raiding base after base

[ocean fulcrum]

!report @oak vortex

[glass olive]

Hey, @oak vortex

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[oak vortex]

and im still waiting for response

[ocean fulcrum]

Use the website report feature so you can upload proof.

[oak vortex]

damage is already done

3hrs later two bases are gone and they're not finished. prolly take more bases out

gj guys

btw ur website times out thats why i cant upload anything

[west osprey]

what kind of ticket did you make

[pliant dust]

!report

[glass olive]

Hey, @pliant dust

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[oak vortex]

cheater report

i selected acc, described, choose vid and last step it says woa slow down

[west osprey]

feel free to dm me, because there are definitely no tickets open from hours ago

[oak vortex]

dm'd

https://steamcommunity.com/profiles/76561199547076201/

[west osprey]

!ticket

[glass olive]

Hey, @oak vortex

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[open grail]

!appeal

[glass olive]

Hey, @fiery isle

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fiery isle]

i did dude

[open grail]

It'll take some time then but it'll be reviewed

[echo dock]

where do i submit unban appeals?

oh shit nvm lol

[ocean void]

!appeal just in case

[glass olive]

Hey, @echo dock

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[marsh ember]

What time does the US Monday server wipe?

2:00 pm cst?

[cursive kayak]

@marsh ember

:flag_us: US Mondays

IP: connect mon.rustoria.us:28010
Next Wipe: <t:1735588800:F> (<t:1735588800:R>)
Wipe Schedule: Mon @ 3PM EST
Map Size: 4000
Team UI: 12
Vote for Next Map

[hearty fulcrum]

the time is written above in your local time

[pearl spade]

yo

any admins on. its not a cheater thiung is a dumb glitch

[long wren]

!ticket please make a ticket with proof

[glass olive]

Hey, @pearl spade

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[hallow tide]

admin please....=?

[misty stirrup]

we need help reporting cheating in server

we have videos

[vivid hare]

Llama buen dia, fui baneado del br main por jugar con un chiter, ya mande mi ticket queria saber quien era el chiter en cuestion

[uneven wolf]

HOW DO I START AN APPEAL

[outer swallow]

hello so i made a ticket and yall responded with "i was banned for sharing personal information, or attempting to, in our discord." ive looked at my messeges in this discord and ive never said anything bad. can yall show me where ive done this to get banned?

[uneven wolf]

So i assume is was banned for playing with a cheater bc he gave me their base and i moved into it ? ive been solo this whole wipe no idea how ive been tagged with playing with a cheater <@&274971100184576010>

[tropic loom]

And admins? Can you guys check Eu-3012

[open grail]

Woulda been deleted we don't share information about a ban

[open grail]

!report

[glass olive]

Hey, @misty stirrup

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[open grail]

Don't ping admins instead make an appeal 🙂

!appeal

[glass olive]

Hey, @open grail

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[open grail]

Right here^

[outer swallow]

well show me proof that i was giving out personal information

[open grail]

Don't need to

[outer swallow]

well i would never do that, you can literally see every messege ive type and you can tell i wouldnt do that. yall got the wrong guy

[open grail]

!appeal

[glass olive]

Hey, @outer swallow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[outer swallow]

i did and yall said i said something in discord. i dont want to create multiple appeals and be annoying.

[open grail]

Then you were denied and you'll have to accept it. It woulda been doubled checked your mistake

[outer swallow]

bro yall just banned me over discord for no reason. i would never give someones personal information out. what are yall doing

[open grail]

If there's nothing else support related I'll direct you to #general

[outer swallow]

really dude

[misty stirrup]

@open grailrustopia its not a affiliated website to steam that means ur personal ifo can be leak it so im not able to shared on a website and here is a discord for it so no sence on loging my personal steam account , we have videos of ppl doing cheats and if its not solve them we just leave the server nothing else to do and thats why rust everyday its worst and ppl leave ty for all

[outer swallow]

exactly

[open grail]

Idk what rustopia does but on rustoria were adherent to legal obligations you can find out more under our privacy policy on our website. You need to make a report

[wintry snow]

Sheraphiel are you able to help with ban appeals or get someone who can? me and my team are all in the waitinf for support channel waiting

[topaz jackal]

@open grail could you help us appeal our ban

[open grail]

I can't. But if you make a ticket we will drag you in if needed. Otherwise if an admins free they will help you but the wait could be significant easier to make a report and forget about it

[misty stirrup]

steam says ur not affiliated trust website to them , thats what its says when u try to log in but anyways i dont get why u need loging in ppl if rigth here u have a discord , the person my self with the probes of the cheating what else u need ?

[outer swallow]

nice so now i cant even appeal again. yall banned me for no reason and have zero proof of me doing anything. LOVE SERVERS THAT DO THIS

[wintry snow]

Hubert higglebottom was accused of cheating but he will do a PC check rn to proove he wasnt

[topaz jackal]

we already made a ticket

[open grail]

Just hang tight then we will review it soon

[topaz jackal]

cool

[misty stirrup]

thats why modded servers r always open to cheats to if ur able to modded ur able to cheat simple

go to official servers

[outer swallow]

lol i cant believe yall banned the wrong guy and wont even help the person out.

[open grail]

Rustoria is a trusted website backed by years of professional service it's safe to connect to. If you are worried about your privacy you should also check to see if your data has been breached here -https://haveibeenpwned.com/

[outer swallow]

@open grail so if yall really did ban the wrong guy, how do i get unbanned if yall really did ban me by mistake

[open grail]

You don't as far as I'm aware

[outer swallow]

thats crazy so im just banned for no reason?

[tropic loom]

@open grail can you guys check Eu-3012

[open grail]

What's wrong with the server not running well?

[uneven wolf]

seraphiel how do i check up on appeal will i get a dm in disc ?

[outer swallow]

@open grail if i wait in support call will i be able to talk to someone about this?

[wintry snow]

Seraphiel, will our appeal be reviewed and cleared up before wipe tommorow, we grinded a lot today and we dont want to let it all be for nothing

[tropic loom]

The ticket is about VIP not server?

[open grail]

If your discord is connected you'll get a notification about it. Otherwise you'll have to check back on the ticket

[thin plover]

it's already been denied, don't worry about your wipe tomorrow

[wintry snow]

@thin plover can you do a PC check on my friend, hes not cheating. we got falsly banned

[open grail]

You're having an issue with payment,refund or is it not working?

[drifting lodge]

that messed up

[outer swallow]

@thin plover am i able to talk to anyone about my ban? yall got the wrong person or something cause you can see all my messeges and see i wouldnt do anything bad.

[thin plover]

that's not something we do, we gather our own evidence before banning someone so we are 100% sure

[wintry snow]

well youre 100% wrong, you have a way to actually be sure by checking his pc in a vc.

[drifting lodge]

hate to break the news

looks like your people are wrong

[wintry snow]

its not fair to us to get falsly banned and you wont double check it in a way that lets you be certain

[tropic loom]

My teammate got revoke of the VIP which refunded him as a rustoria credit(1 week ban playing with hacker). I just want the same.

[hearty fulcrum]

We are already certain. There is no need for a PC check, and we don't do PC checks anyway.

Your appeal has already been answered, and that is the final decision.

[topaz jackal]

what evidence indicates that im cheating

[sharp yoke]

yeah'

[topaz jackal]

thats insane

[uneven wolf]

Aye admins can yall check up on my apeal the base might decay bro 😩

[open grail]

#payment-support ask in here an admin who can handle payments will be with you

[drifting lodge]

Fr

[wintry snow]

Lily you guys are wrong. put your pride down and just let us prove it to you

[outer swallow]

@thin plover can i dm you or a admin to work this out about my ban? yall legit banned the wrong guy

[wintry snow]

you guys can make mistakes and you have right here.

[hearty fulcrum]

This is not a matter of "pride." We do not ban unless we are certain.

[wintry snow]

is there someone higher up that can actually help us

[drifting lodge]

lol your not

[thin plover]

no it's ok, like I said you guys are free to play on another server for 7 days if you are banned for association, as the player banned for hacking is not welcome here anymore

have a good evening

[topaz jackal]

fuck your server nobody plays it

i wasnt cheating

[outer swallow]

i have a different problem. help me out

[open grail]

Appeals get done in order it will be looked at

[thin plover]

what is your issue

[open grail]

His appeal got denied

[wintry snow]

saying bye doesnt clear up the situation. you guys are refusing to check, because you think you are right but youre not. its not fair that you wont check. you guys made a mistake

[drifting lodge]

love how people spend time on your server then you banned then for no reason and you be a dick to them

[wintry snow]

also im sorry that he cursed, but you have to understand the frustration

[thin plover]

we do not pc check player as it is not necessary and also intrusive on people private life

[outer swallow]

so appereantly i was in discord giving out personal information, which i would never do. i dont even type in this discord like that. yall banned the wrong guy'

[wintry snow]

if they agree to it then it should be fine

[drifting lodge]

he is letting you

[wintry snow]

he wants to do the pc check so we can all play

[open grail]

Not the point

[thin plover]

like I said, the ban will remain, a pc check is really not necessary

[uneven wolf]

@thin plover aye bro my shit take like 10 mins to clear up been banned bc i was given a base can yall check rq shit might decay

[thin plover]

I am not sure who you are, are you banned in game?

[drifting lodge]

it is for people that spend they days on your server

[tropic loom]

I did the ticket thing. I have 4 VIPs this month. I ask the admin for refund as a credit of my Medium VIP however they give extra 5 day VIP for main wipe lol

[wintry snow]

you keep saying its not necessary but why wont you just do it. if you are so sure he was hacking then you would get all the proof you need

[drifting lodge]

is it because we killed you in the game lol

[wintry snow]

why cant you check it so we can get this cleared up and play

[open grail]

That's defently a question for people higher up then me if you put in a ticket they can have a look or in payment support

[outer swallow]

yes. i have a play somewhere else messege when i try and join yalls servers. and i created an appeal to figure out why im banned and it says i tried to give personal info in the discord when i would never do that let alone type in this discord

[thin plover]

you do not need support anymore as your appeal was denied, case is closed, have a good evening. Also our admins are not allowed to play on our servers

[tropic loom]

Thank you for your effort ❤️

[thin plover]

what is your steam ID

[open grail]

You're most welcome I hope you get the resolution you're hoping for

[outer swallow]

76561199024662482

[thin plover]

make a payment ticket support, if you make a regular ticket you will be redirected to payment support ticket anyway

[hearty fulcrum]

You said it yourself: "if you are so sure he was hacking then you would get all the proof you need." We already have the proof, and that is why he is banned.

[drifting lodge]

WHAT PROOF

[wintry snow]

look if you guys arent going to help and are going to instead try to avoid doing your job and check to make sure your ban was legit by saying bye then let me talk to someone else. Please let me talk to BiGGiE or IrishScotty because it is unfair. and if you have proof then send it to me. i want the proof to make sure you actually have it

[drifting lodge]

that the people he killed sucked

[tropic loom]

I did make ticket, but the support did something else regardless what I said.

[hearty fulcrum]

We do not give evidence or proof to players.

[tropic loom]

I opened another ticket Eu-3012

[wintry snow]

well thats amazing isnt it. you have proof but you refuse to show us. please let me talk to a head moderator

[thin plover]

the admin able to help with payment will help you when he's awake or around

[uneven wolf]

aye bro tryna play tonight can yall check on my shit ?

[drifting lodge]

I would love to talk to the head moderator

[outer swallow]

76561199024662482

[open grail]

Rustoria does not provide proof of a ban sorry

[wintry snow]

why not. he wasnt hacking and you guys are saying that theres proof.

[thin plover]

what is a head moderator going to help you with... they are only supervising chat moderator pretty much

[wintry snow]

the worst he did was be an asshole to people

i want someone who has more power than you do in these type of situations to actually help

were trying to give you proof that we arent hacking but you wont accept it

[thin plover]

I'm telling that your ban will remain, it's only for 7 days. Just don't play with cheaters

[drifting lodge]

no

[wintry snow]

im not playing with cheaters

[drifting lodge]

we spend hours on this

[wintry snow]

he wasnt cheating bro

[thin plover]

end of the discussion, you guys can head to #general or something

[drifting lodge]

im good

[outer swallow]

you looking ito this or did you already look into it? 76561199024662482

[uneven wolf]

aye bro im not with that group

[drifting lodge]

give me proof

[wintry snow]

were still trying to get the support that we are entitled to so there is no point in going to general.

[uneven wolf]

im solo

[drifting lodge]

but untill then i am not leaveing

[hearty fulcrum]

It is our job to enforce the server rules. Your friend broke the server rules by cheating, so he is banned. Your team broke the rules by playing with a cheater, so you are temporarily banned. This is an unfair advantage you had over other players, whether or not you believe or knew that he was cheating. We understand this is upsetting and you may feel that we are wrong, but we do not ban unless we are 100% certain. Your appeals have already been answered which is the final decision, and your case is closed. You are welcome to speak to our management team Luke or Mono if you have an issue with the way your case was handled.

[thin plover]

the ban seem correct from what I can see but I was not the banning admin at the time

and if you made an appeal and it was denied then I'm afraid that's the final decision

[outer swallow]

is there any way i could see what ive said or talked to the admin that banned me. cause you can see my previous messeges and see i wouldnt do anything also i dont type in here at all. so it doesnt make much sense

[sharp yoke]

damn, yall took away perms to speak

[topaz jackal]

is there any way i can appeal at all or is it 100% final and i can never play again on your server

i consent to a pc check

[thin plover]

you already appealed and it was denied

[topaz jackal]

damn

[thin plover]

I'm not going back in circle on this

[topaz jackal]

alr

[thin plover]

have a good evening and you are welcome to play elsewhere

[outer swallow]

so even if i was wrongly banned i cant be unbanned?

[uneven wolf]

yo @thin plover im solo im not with the hroup i got banned bc i was gifted a base and i guess bro was cheating

[thin plover]

I do not believe it was wrong, the appeal was a way for us to check it a 2nd time and it was denied

[thin plover]

your appeal will be looked at by the banning admin when they are around

[outer swallow]

damn well i wouldnt do anything like that and i dont type in this discord like that so i was definitely wrongfully banned. all good tho i guess thats it since i cant get unbanned

yall have a good one.

[thin plover]

have a good evening/day to you too

[cursive mulch]

Hi at what time wipe is happening

[cursive mulch]

at monday servers

[glacial herald]

!force

[glass olive]

Hey, @cursive mulch

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

3x will skip the wipe on Friday. 10x will wipe again on Friday.

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1735844400:F> (your local time) is the time of the next force wipe and it will happen <t:1735844400:R>.

[glacial herald]

#server-info u can check wipe time for mondays

[cursive mulch]

thanks bro

[misty stirrup]

is there anyways we can at least send videos of cheaters and u guys take a decision about if it aplys or not ?

[obtuse wolf]

Why did I get a ban? We played as a clan without cheats, ready to pass any test, the clan was gathered on the server through chat and then we all got a ban.

[woven terrace]

Why did I get a ban? We played as a clan without cheats, ready to pass any test, the clan was gathered on the server through chat and then we all got a ban.

[foggy tapir]

Why did I get a ban? We played as a clan without cheats, ready to pass any test, the clan was gathered on the server through chat and then we all got a ban.

[dusk flame]

Why did I get a ban? We played as a clan without cheats, ready to pass any test, the clan was gathered on the server through chat and then we all got a ban.

[molten rivet]

Why did I get a ban? We played as a clan without cheats, ready to pass any test, the clan was gathered on the server through chat and then we all got a ban.

[open grail]

!appeal

[glass olive]

Hey, @open grail

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[dusk flame]

thx

[shy remnant]

I’m afraid it won’t be possible, as it was told to you already

[earnest mauve]

scam?

[open grail]

!scam

[glass olive]

Hey, @earnest mauve

A scam is going around where a scammer will DM you on Steam or Discord to log into their website. This is 100% a scam and we will never DM you asking you to login anywhere other than: https://rustoria.co/ (Always double check the URL)

We will only ever give skins out in the #giveaways channel and you will see an admin tag you in there if you have won something.

Reset your Steam password immediately if you have logged into any of these websites and check you do not share that Steam password with any other services as if you use the same password elsewhere, it may be used to gain further access into your accounts.

If your account has been stolen please read this https://help.steampowered.com/en/wizard/HelpWithAccountStolen.

[woven trench]

can i sell resourses on server for the money?

[toxic shard]

We don't allow IRL transactions on our servers

[woven trench]

ok sorry

[thin flame]

Hello on Rustoria EU long player hypnodancer playing with cheats 6 head from python on 120m

[swift topaz]

hi admins after 2x rustoria got back can u get it back like beforee

cuz now u can respawn everyone make it like before spawn in beach

@toxic shard

[viscid vine]

Please do not call out cheaters in game or on discord, report them using F7.

[viscid vine]

#feedback-suggestions

[valid granite]

is scripting cheating ?

[modern cargo]

Yes

[wet plume]

D:

[stark quiver]

Ticket #874ebc Please observe him

[slow vapor]

We check all tickets however we also receive many. Be patient and yours will be checked in order. Meanwhile I'll ask you to refrain from mentioning about a potential rule breaker in the chat. Thanks for reporting!

[supple eagle]

😭

[stark quiver]

Dexian — 今天19:55
We check all tickets however we also receive many. Be patient and yours will be checked in order. Meanwhile I'll ask you to refrain from mentioning about a potential rule breaker in the chat. Thanks for reporting!

That's enough, it's been locked for an hour now

[dim root]

Holy shit what is this ass anti cheat

There is a kid rage cheating on mondays trippeling everyone and he isnt getting banned

[glacial herald]

!ticket please

[glass olive]

Hey, @dim root

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[dim root]

76561198424733547

[hexed nimbus]

No steam id just F7 report or ticket on website

[grand rock]

any staff on to help with appeal

where is all staff

[balmy cypress]

Hey, make an appeal on our website

?appeal

[glass olive]

Hey, @balmy cypress

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[grand rock]

I did

Im waiting still

[grand rock]

can u look? #dfdf85

[viscid vine]

Please have a little bit of patience, appeals can take 1 to 3 business days

[fluid hamlet]

i need admin

in voice

[worldly carbon]

what rustoria EU 10x clan discord

[misty stirrup]

if u open a door for modding at same time u open a door for cheats entrance to , there is not such anticheat they ave to do it by hand and thats all thats why there is not any control of it

[mental eagle]

!TICKET

[glass olive]

Hey, @mental eagle

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[ember harbor]

I got blocked for ban evasion, I filed an appeal, it was rejected, it was 180 days ago, I won't be able to file an appeal anymore?

[ocean fulcrum]

Unfortunately not. The decision given in your appeal is final.

[hoary epoch]

can i predownload map

[delicate blade]

https://cdn.discordapp.com/attachments/1313554959878324336/1323302079724523561/Capture.PNG?ex=67740499&is=6772b319&hm=2bb337434acdf6be5ce05cfffae63c75b443ba9c8aa19d757fa8d3db6920b92a&

[delicate blade]

anyone know a fix???

[hearty slate]

verify integ files

[hearty fulcrum]

When it's time for wipe, the map download link will be posted in #wipe-feed
This is meant to help you load the server, so it's provided at the time of wipe. We do not allow players to download/view the map earlier than wipe.

[minor elbow]

!appeal

[glass olive]

Hey, @minor elbow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[west osprey]

@quasi heart whats up

[covert spindle]

hello, what should I do if I get kicked for hacking reasons

[west osprey]

@worldly carbon what did you need

[west osprey]

!appeal

[glass olive]

Hey, @covert spindle

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[worldly carbon]

im banned for hacking so im waiting

im also in UKN so you guys can do your thing

[covert spindle]

I'm not blocked,the server is kicking for hacking

[worldly carbon]

so im not banned? im just kicked

[neat fable]

What he means is that he had a bloody mouse, but he bought a new one and unplugged it, but it won't let him on the server.

[viscid vine]

!appeal

[glass olive]

Hey, @worldly carbon

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[worldly carbon]

already appealed and made a ticket now im just waiting

[viscid vine]

i do not understand your question.

[robust wasp]

slots in mondaaaaaay

please

[viscid vine]

!slots

[glass olive]

Hey, @robust wasp

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[covert spindle]

the server is kicking for hacking, but I don't use any cheats. I used to play with the bloody mouse earlier, now I've changed it to rayzer

[west osprey]

I'm not sure what "thing" you're referring to, we don't do checks

[viscid vine]

That should not be a problem.

[worldly carbon]

oh what, so what do i do then

[viscid vine]

Please appeal and wait till an admin will answer you.

[worldly carbon]

its not a valid ban

[west osprey]

You wait for us to respond to your appeal

[west osprey]

I believe it is a valid ban.

[worldly carbon]

its not i have a 30 second clip before and after i got banned

it shows nothing plus i have clips of me killing the guys

[cyan sail]

Uh I just got banned for playing with hacker???

It dosnt even say who it is

[west osprey]

Your teammate https://steamcommunity.com/profiles/76561199683745221

[cyan sail]

I didnt know that.

[cyan sail]

I just met him earlier today. He killed me while I was farming and then he protected me while I was farming. He's not my temmate. I invited him to my UI so I didn't get killed by him while I was farming.

[worldly carbon]

you guys should do checks because i bet half the cheater bans are false

[cyan sail]

How do I appeal??? I dont understand he was not my temate I just met him today.

[west osprey]

You just said above that you were associating with him

[cyan sail]

HOW AM I SUPPOST TO KNOW HES HACKING

[cyan sail]

Where can I appeal at? I dont understand how can I know if he's hacking.

[west osprey]

!appeal

[glass olive]

Hey, @cyan sail

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[cyan sail]

thanks.

[steep wasp]

i got timed out and got queued tf is this server

wheres the 5 min grace peroid

[viscid vine]

WE do not have a grace period.

[steep wasp]

bro goofy ahh server fr

all this for ppl to buy vip

not even fair

server timed out me for no reason

[fringe cedar]

I got muted for 12 hours for typing "spicy ice" which was the name of a player 😦 on US Mondays. how do i file for an unmute?

[cyan sail]

Does a game ban go on my account till the appeal is accepted? or denied?

[long wren]

!appeal

[glass olive]

Hey, @fringe cedar

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[viscid vine]

We can't tell who is leaving the server and coming back tomorrow or later or who is crashing or getting timed out, we removed the grace period because it was more like a problem than a solution.

[viscid vine]

If i'm not wrong somebody from your team cheated and you got banned, in this case you will not get a VAC ban.

[steep wasp]

and ye why am i effected as a player ?

its ur problem u have to fix

[cyan sail]

I didn't know they were cheating. How am I suppost to tell?

[steep wasp]

im a player

ik that theres a grace peroid

[viscid vine]

It's your responsability to choose who you are playing with.

You had an advantage so you got banned to.

[viscid vine]

Just like i said, we do not have a grace period.

[west osprey]

the gameban has nothing to do with us, thats facepunch/eac

[cyan sail]

I appealed it. How long do the appeals take?

[viscid vine]

1-3 business days.

[steep wasp]

after reading server inffo i didnt see that dont u guys supposed to warn ppl about it ?

[cyan sail]

Can I just play the server. Im not trusting anyone in rust now. Trust no one.

[west osprey]

You're not gamebanned, you're banned from our servers only

[west osprey]

There is an announcement about it way back when it first game out

[steep wasp]

IM SUPPOSED TO GO WAYYY BACK TO READ IT ?

u think thats fair ?

[cyan sail]

Can you join the support vc channel?

[west osprey]

Well, you could, or you could take the multiple staff members word that it isn't something we have on our servers

[cyan sail]

and was everyone on my team UI banned?

[steep wasp]

not fair

every official server has grace peroid

why not rustoria servers

[cyan sail]

Can someone tell me if my whole team UI is banned if they were offline?

[ocean fulcrum]

It causes more problems than it solves, so we decided not to implement it.

[viscid vine]

Yes, they got banned.

[west osprey]

Here, I did it for you. #announcements message

[cyan sail]

why

[steep wasp]

so im supposedd now to buy vip or wait for queue right ???

[ocean fulcrum]

Correct

[steep wasp]

wow

great

[cyan sail]

Why does everyone get banned?

[steep wasp]

so no having fun without paying money ?

is that what u tryna say

[viscid vine]

Because everybody on your team had an advantage playing with the cheater.

[cyan sail]

Everyone in my team was offline.

[viscid vine]

You can just wait the que like everybody else.

[steep wasp]

uhh i got timed out hello ??

[viscid vine]

Dosen't matter, admins do not wait till somebody will come online to ban him.

[viscid vine]

You can reconnect.

[steep wasp]

I DID I GOT QUEUE

[smoky cape]

Then you have to wait it out

[steep wasp]

800 ??

like ur SERVERS

[viscid vine]

If you need help with anything else, please let us know, till then please move this discussion to #general

[steep wasp]

TIMED OUT MEEE

AND I HAVE TO WAIT

AND U PUTTING IT ON ME

[west osprey]

Usually getting timed out is an issue on your side, not ours

[steep wasp]

never happend on any server

[pine blade]

not only him

[steep wasp]

alot of ppl got timed out

even my frnds

on the same time

[pine blade]

its happned to me ether

[west osprey]

Regardless, I've linked the announcement stating that we do not have the grace period on our servers. There isn't anything we can help with here.

[steep wasp]

i got fibre optic i pay 1700 DOLLARS FOR THE NET

[steep wasp]

UR SUPPOSED TO PIN THAT

SO PPL CAN SEE

[west osprey]

If you're paying $1700 for your internet... I think you have larger issues here.

[fringe cedar]

Is there a list of mutable words beyond obvious slurs? This is the fourth time I've gotten muted because of someone's username...

[steep wasp]

how is that ?

[west osprey]

steam ID?

[fringe cedar]

https://steamcommunity.com/id/jeremy8759/

[west osprey]

I can't keep going back and forth on this, we can't help you with this issue.

[fringe cedar]

"spicy ice" was the trigger

[steep wasp]

ur supposed to slove it ur a mod

im a player

[viscid vine]

He just said that we can't solve your issue.

[west osprey]

There is nothing to solve? You got timed out while in queue.

[steep wasp]

not in queue

in gamee

i was farming a cactus bang timed out

[west osprey]

Same thing

Same result

[lyric basalt]

thats something that can happen but we cannot skip manually everyone who crash

[steep wasp]

still not my fault

[steep wasp]

grace peroidddd

[west osprey]

We can agree to disagree here, but it's not going to change the outcome. We do not offer the grace period.

[lyric basalt]

#announcements message

[steep wasp]

its VIP abuse thats what it is

[viscid vine]

If you want to skip que you can buy VIP, The other solution is to wait the que like everybody else, please stop reapeating the same topic.

[west osprey]

We're not going to keep talking about this, please head to #general to keep chatting if you wish, but there is nothing we can support you with here.

[cyan sail]

Can I talk to one of you admins? Im in the waiting for support vc

[steep wasp]

uhh that was a while ago not pinned

[ocean fulcrum]

It references exactly what you are talking about.

[steep wasp]

as i said not my fault that i got timed out

[viscid vine]

Not our fault either.

[west osprey]

As I said above, we're not going to argue this point.

[agile wolf]

there is cheaters on rustoria EU long, can the admins do something about it?

[west osprey]

!ticket

[glass olive]

Hey, @agile wolf

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[near halo]

Where do i cancel auto vip buy?

[ocean fulcrum]

!cancel

[glass olive]

Hey, @near halo

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[west osprey]

when were you muted?

[fringe cedar]

like 10 mins ago give or take

I submitted a ticket already FYI.

[west osprey]

Did you link the wrong account?

[fringe cedar]

one sec

https://steamcommunity.com/profiles/76561198153369412/)

Here is my account

#UnmuteGrand

W mods. I will buy VIP for that

[west osprey]

I was so confused. The account you linked wasn't muted lol

You've been unmuted

[fringe cedar]

Still curious why "spicy ice" is a mutable word though

[west osprey]

I will dm you

[fringe cedar]

noted. thanks.

[quasi heart]

Curious why spicy ice is a muteable word too

Just got muted for 12hrs

[near halo]

thanks

[quasi heart]

https://steamcommunity.com/id/jeremy8759/

@west osprey

My name is SpicyIce in game. I can't even type my name without being muted rip ahah. Do i need to submit a ticket @west osprey or u got me?

I won't type "spicy" again sorry about that

[cyan sail]

@west osprey how can I close appeal?

[west osprey]

I'll do it, its fine

[cyan sail]

Ty

[west osprey]

you're muted too?

[quasi heart]

Yeah same reason as brute

[west osprey]

I've unmuted you

[quasi heart]

Thank you lorie!!!!!!

I didnt know spicy was a muteable thing

Won't happen again

[fallen fiber]

why when i get ( timed out ) or ( disconnected ) now i try to load back in and stuck in queue

i thought there was a time limit where you can join back and skip queue

[west osprey]

#announcements message

[dreamy patrol]

i didnt get my vip

on server ....

[fallen fiber]

??

[cyan sail]

I still cant join it says 6d 23H.

[thorny dune]

If you got VIP and are not being skipped in the queue, please open a #payment-support ticket

[west osprey]

It might just take some time, the ban was removed

[hallow sable]

bro i was just in and i was doing good then i got kicked for no reason what is this can i please get in?

[dreamy patrol]

i dont know if i skipped que tak i dont have golden nick

[cyan sail]

Ok. Should I wait like another 40 min?

[dreamy patrol]

but i have only vip for one wipe

[hallow sable]

my name is *** just let me pls i was just in and doing good and then i got kicked

@west osprey

[west osprey]

?

[hallow sable]

why tf did i get kicked

[fallen fiber]

why do i get kicked and have to wait i qeuue all over again

???????

[hallow sable]

i was like the first in and stuff then i just get kicked in im a 300 queue

[fallen fiber]

bro i keep getting timed out

and keeps making me restart queue

[hallow sable]

I JUST GOT TIMEOUT NOW I HAVE 500queue WTF IS THIS @west osprey

[west osprey]

I DON'T KNOW WHY YOU GOT KICKED

[fallen fiber]

BRO FIX THIS

GET PEOPLE TO LOOK AT TICKETS

[hallow sable]

bro just let me pls i was doing good then i just get kicked for no reason what is this

[fallen fiber]

me and my teamate justin got kicked

[west osprey]

I have no idea why you were kicked. Were you banned? Did your game crash. You've tagged me multiple times with zero info.

[hallow sable]

no just kicked

[fallen fiber]

we just got timed out

for no reason

[west osprey]

That isn't something we can help with

[hallow sable]

now im in queue of 500

[fallen fiber]

well yes it is

[daring oriole]

so u crashed

[fallen fiber]

you can get us back in the server

[junior fog]

do you both have the same internet connection ?

[hallow sable]

no i didnt crash it kicked me off the server

[fallen fiber]

and its supposed to be 5 minutes to let us skip queue

[daring oriole]

you crashed thats what time out means

[hallow sable]

yeah what happend to the 5min thing?

[fallen fiber]

yeah then ur supposed to be able to skip queue if you load back ion quick enough

[smoky cape]

It got disabled

[hallow sable]

it was like 1 min then im in 500 queue?

[daring oriole]

its only 4 some servers

[fallen fiber]

why

[junior fog]

do you share an internet connection ? both on the same internet ?

[hallow sable]

cow pls slide a vip and let me in

[fallen fiber]

nope

[hallow sable]

N

no

[fallen fiber]

i have proof of me getting kicked from the server

if you slide me some vip

[smoky cape]

#announcements message

[hallow sable]

i like your server but why do i have to get kicked in stuff and out in a queue

[daring oriole]

it doesn't matter you crashed so stop crying abt it

good girl delete your msg

[fallen fiber]

stfu

[hallow sable]

i didnt dumbass

[daring oriole]

wasnt talking 2 u was i

[fallen fiber]

bro this lame ash why cant we freaking skip it broo

[junior fog]

this chat is for support, please calm down everyone 🙂

a time out is not kicked it sounds like an issue on your side, its unfortunate but it happens there is no way the admins will be able to push you to the front of the queue

[daring oriole]

bc you crashed u bum

[fallen fiber]

stfu

your not helping my situation]

[ocean fulcrum]

If you are going to chat please move to #general

[fallen fiber]

yes maam

[daring oriole]

hbu stfu geek your not getting helped

[fallen fiber]

calm down

[smoky cape]

If you dont need anymore help move it to #general

[ocean fulcrum]

Asta as numerous people have told you, if you were kicked from the queue youll have to wait in it again or purchase VIP to skip it.

[daring oriole]

🥸

[fallen fiber]

lame ass server brooooo

waited in this shit for no reason

[junior fog]

its unfortunate I'm sure if they could do something they would,

but you could purchase VIP or youll need to wait

[near halo]

I've logged in and all my points have dissappeared, is there anyway this can be checked?

It was for Europe 10x No Bp's. I had just over 800 now I have 15

[smoky cape]

They reset every force

[near halo]

Apologies if asking a stupiod question. But where is this mentioned? And does it not happen the same time as a server wipe. 10x Europe hasn't wiped yet

[hearty fulcrum]

It's only for force. Can you try restarting your game?

[smoky cape]

Im not sure where it exactly states that information but you could probably fine something about it in game on the menu rustoria has for their modded servers

[hearty fulcrum]

Or you can also try doing /auth in chat

[smoky cape]

And points wipe every force wipe so once a month

[near halo]

Ok, didn't realise wipes happened like this. Thought it was a bug. Cheers for the quick clarification

[wooden surge]

What is going on with monday....

[junior fog]

can you be more specific ?

[west osprey]

We're aware of the issues with Mondays, it seems to be host related and is being worked on

[ebon island]

how to report cheater

[green spoke]

!report

[glass olive]

Hey, @green spoke

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[quick bluff]

Ticket #f6cdbf pls check ticket rage cheating

[tender lark]

!help we got banned beacause some guy cheated in our clan an we didint know

it were some random guys on a other dc

[west osprey]

!appeal

[glass olive]

Hey, @tender lark

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[west osprey]

it'll be looked into as soon as possible.

[long ivy]

how long does it take for ban appeal tickets to get answered?

[ocean fulcrum]

Generally 1-3 business days

[long ivy]

for a false ban crazy so we all bought vip for the wipe and now cant play

i paid like 4 euros for nothin then right @ocean fulcrum ?

[ocean fulcrum]

Unfortuantely all I can advise you to do is make an appeal.

Thank you for your patience!

[long ivy]

i did but is it possible to get refund on vip then?

[ocean lake]

hello, where can I create a ticket in Russian?

[errant void]

use translater maybe

[ocean fulcrum]

!refund @long ivy

[glass olive]

Hey, @long ivy

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[ocean fulcrum]

These are the general refund guidelines

[sacred reef]

how long does it take to get an answer if you made an ticket onthe web??

[honest sandal]

1-3 buisness days

[ocean fulcrum]

For appeals^

[sacred reef]

bruh

[long ivy]

wipe is over 😦

[honest sandal]

yes im spawning world will see if i get insta kicked

after being in que for fucking 3 hours

[ocean lake]

and how much is a ban for playing with a cheater (I found a teammate on RUSTRU) he messed with cheats and now I have a ban because of him

[sacred reef]

how hard is it to read a ticket, isnt this your guys jobb

[honest sandal]

and i got insta kicked

[sacred reef]

thats nice

[honest sandal]

fucking shit cheaters ruining the game

[ocean lake]

and how much is a ban for playing with a cheater (I found a teammate on RUSTRU) he messed with cheats and now I have a ban because of him@ocean fulcrum

[honest sandal]

gg @long ivy

1 week prob

[long ivy]

yes

[honest sandal]

that was heck of a wipe played for fucking 1 hour

[ocean lake]

ban?

[honest sandal]

yes

unless you were cheating then perm prob

[ocean lake]

thx!

[ocean fulcrum]

If you were banned for “playing with hacker” yes usually it’s 7d

[long ivy]

yep funny part is the "cheater" prob joined like 15mins before we fgot banned

[sacred reef]

Rustoria Stinks

[ocean lake]

Thanks, I didn't want to leave my favorite project.

[honest sandal]

ye he sat in que 15min after that we all get banned after getting all that loot

we had such a good start aswell

[ocean fulcrum]

No worries

[lyric basalt]

!appeal @formal wren

[glass olive]

Hey, @formal wren

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[honest sandal]

marzy

[knotty aurora]

EU medium crashed if admins noticed

[lyric basalt]

aware

[wet cobalt]

how long does it usally take for a appeal to be looked at?

[lyric basalt]

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[knotty aurora]

Ok 👍🏼

[honest sandal]

@lyric basalt

can you check your dms

i need you to tell me who so we can ban him

[lyric basalt]

https://discord.com/channels/274965952116817920/368790610783764480

[wet cobalt]

bc i got banned for cheating but i have the full recording of the wipe i got banned

[ocean fulcrum]

include your steamID when you dm

Makes it easier 😁

[honest sandal]

yes u did

[ocean fulcrum]

!appeal

[glass olive]

Hey, @wet cobalt

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[wet cobalt]

i made one 2 weeks ago

[ocean fulcrum]

And no response?

[wet cobalt]

nope

nothing

[ocean fulcrum]

Mind sending me a photo? That’s pretty odd

[kind kelp]

hey i need help with cheater!

[ocean fulcrum]

!report

[glass olive]

Hey, @kind kelp

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[wet cobalt]

of?

the appeal?

[ocean fulcrum]

Yeah

https://rustoria.co/support/appeals

[kind kelp]

how soon will yous ban a cheater?

[ocean fulcrum]

Usually doesn’t take that long, but depends on admin availability.

[fleet fjord]

how long until EU medium is back up

[shadow bison]

ARE 2X EU LEADERBOARDS NOT WORKING?

[vale matrix]

eu medium

[west osprey]

medium is booting

[kind kelp]

yo someguy called bot is cheating on eu 2x

[west osprey]

!ticket

[glass olive]

Hey, @kind kelp

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[opaque raptor]

!REPORT

[glass olive]

Hey, @opaque raptor

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[shadow bison]

ARE 2X EU LEADERBOARDS NOT WORKING?

[opaque raptor]

2x admins sleeping

😴

[wet cobalt]

@ocean fulcrum dms

[ocean fulcrum]

Nw

[shadow bison]

Why is 2x leaderboard not working?

[hearty slate]

!ticket

[glass olive]

Hey, @hearty slate

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[woven trench]

!ticket

[glass olive]

Hey, @woven trench

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[kind kelp]

where does it say when someone gets banned?

[hearty fulcrum]

If someone is banned on the server you are on, it will come up in global chat. If you're looking for a list of all of our bans, we don't have one.

[kind kelp]

but i cant play untill this person gets banned and dont want to sit watching chat for hours

[hearty fulcrum]

if you've made a ticket on them, you will receive a ticket response when the investigation has been concluded. if the result of the investigation is a ban, then we will tell you in the ticket.

[kind kelp]

i got told to f7 not make a ticket

[ocean fulcrum]

You will in that case not receive a response if they are banned.

[shadow bison]

Why is 2x leaderboard not working?

[hearty fulcrum]

f7 works, but if you make a ticket on our website, then you will receive a response from our admins.

[kind kelp]

why is the 2x full of cheaters

[hearty fulcrum]

our developers are aware of this, and they are working on it. thank you for letting us know.

[drowsy meadow]

who you talkin about @kind kelp ?

[shadow bison]

Gotcha, thanks!

[kind kelp]

some guy called bot

[shadow bison]

He's already banned you ape

[kind kelp]

when?

[hearty fulcrum]

a while ago. please move the conversation to #general

[drowsy meadow]

i raided him

he got baned

[kind kelp]

was he juiced

we lost like lots to him

[craggy whale]

real hobbes?

[hearty fulcrum]

move the conversation to #general

[craggy whale]

is there anyway to see the map before it wipes

[ocean fulcrum]

Yeah

!map @craggy whale

[glass olive]

Hey, @craggy whale

To vote for a map, follow the instructions below:

• Head over to https://rustoria.co/maps and sign in with Steam
• You have 6 different map options to choose from per server
• Your map vote counts 2x by having VIP

Currently you can vote for the following servers:

• All our official servers (Main, Mondays, Medium, Long & Small)
• 2x Vanilla

To be notified when a map vote has started, please head over to #map-vote-roles and select a server.

[ocean fulcrum]

You can both vote for maps on there and see results

[craggy whale]

prieciate toy llama

you*

[ocean fulcrum]

nw bro 😃

[drowsy meadow]

yea

[distant vale]

!ticket

[glass olive]

Hey, @distant vale

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[coral marlin]

can u use ip for rust

i mean vpn

[halcyon trail]

!ticket

[glass olive]

Hey, @halcyon trail

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[junior fog]

https://rustoria.co/maps

[ocean void]

yes

[vestal roost]

can a higher up contact me for a quick question?

[ocean fulcrum]

Not an admin but I might be able to help - what’s up?

[vestal roost]

can i dm u?

[midnight zephyr]

whats the fastest whay to load in bc spamming connect code sucks

and the discord bot sucks, moose has an accurate one but ig rustoria is top of the line

[junior fog]

just select the server from the list no ?

[gleaming perch]

/report

[glass olive]

Hey, @gleaming perch

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[halcyon creek]

so if i get my name blocked and have to restart after i get in do i get stuck back in que

[midnight zephyr]

holy fuck 3rd wipe in a row STUCK ON RECEIVING DATA AFTER JUST GETTING PAST QUEUE

[copper quail]

is there no queue protection????

[midnight zephyr]

no

[crude delta]

ye thats some bullshit same thing happened to me

[copper quail]

I left for second

[midnight zephyr]

this shit needs fix

[crude delta]

not if u didnt load in yet

[copper quail]

rustoria says they provide it bro bs

I loaded in yes

and left

[crude delta]

then ur fine

[copper quail]

no im in queue rn

[crude delta]

but we didnt load in yet we were stuck on recieving data

oh then idk

cooked toria

[copper quail]

fr

[quaint patrol]

There is no grace period on Rustoria servers.

[midnight zephyr]

admin how do i fix receiving data bug

https://tenor.com/view/seving-cat-saving-cat-cat-gif-23611405

[lean gust]

fr

like i need my spot not paying money to load in due to their server bug.

[midnight zephyr]

rustoria admin: to fix bug pay money

moose admin: grace period

[lean gust]

i just want to play bro give me my slot in loading

[long wren]

reconnect

[midnight zephyr]

rustoria admin: grace period is too harsh on server, but we have top of the line hardware

[lean gust]

bro

if i reconnect im in queue

jus give me my slot in queue, its ur server bug. Not my fault.

[midnight zephyr]

yeah good luck getting in for the next 5 hours

[rancid sail]

Hey can i talk to a Admin?

[plush current]

What is your issue

[sonic musk]

I got timed out right when I joined

[rancid sail]

i was banned for playing with a hacker when i wasnt i am a solo at tme moment and i befriendedmy neighbours that they wouldnt kill me as playing as a solo is already hard enough later on they added me to their team that they can recognize me.

[sonic musk]

Timed out me and my friends as we just got in

[summer zenith]

can u explain what "eac: authentication timed out" and why it disconected me 15 seconds into the server

[plush current]

!appeal

[glass olive]

Hey, @rancid sail

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[rancid sail]

i already did

[sonic musk]

!appeal

[icy dove]

why is it stuck at recieving data?

[glass olive]

Hey, @sonic musk

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[plush current]

All you can do is wait after making your appeal

[icy dove]

why is it stuck at receiving data?

[plush current]

I am not sure what youre talking about

[icy dove]

like when im loading in it wont move off of the recieving data part

[rancid sail]

and where will i be able to see if my appeal was already looked at?

[plush current]

Im not sure in all honesty, All the times thats happened to me ive just had to reset which i know is hard if you were waiting in a queue but i am not sure of any fixes

[icy dove]

there issint a way i can skip the big ass q

[rancid sail]

Buy VIP

[icy dove]

bru

[solemn reef]

i got kicked out right after joining the server and i have 350q now, how do i get back in

[long wren]

wait or buy vip

[solemn reef]

but its not my fault i got kicked out and i already waited to get in before i got kicked

this shit sucks man

[ancient moat]

Why did I get charged for vip that I didn’t buy

How do I cancel it

[quaint patrol]

!cancel

[glass olive]

Hey, @ancient moat

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[long wren]

sorry, but there's no other way

[quaint patrol]

You must have set up a subscription not a 1 time payment

[solemn reef]

:// why dont you have the kick/dc 5 min protection so this doesnt happen

would help a lot of people

[long wren]

#announcements message

[rancid sail]

?

[long wren]

website

[long wren]

!appeal

[glass olive]

Hey, @rancid sail

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[solemn reef]

bruhhhh whatever, i guess ill wait for 4 hours then

[primal narwhal]

!appeal

[glass olive]

Hey, @primal narwhal

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[ancient moat]

This shit is annoying it won’t show this cancel subscription and I can’t cancel it while I followed the whole video

[quaint patrol]

If you want to hop in waiting for support i can go through it with you

[near halo]

hello? why did i just get banned for playing with hacker?

[quaint patrol]

!appeal

[glass olive]

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[near halo]

done

[quaint patrol]

Fantastic! appeals can take 1-3 business days to be looked at so please be patient 🙂

[ancient moat]

No it’s okay I was doing it on phone and I didn’t know I had to scroll right because it’s a smaller screen my bad

[quaint patrol]

No problem

[reef aspen]

IS THERE a 5minute grace period for dissconnect

[quaint patrol]

There is not

[reef aspen]

damn im tryna change my name to ghost like a 50man zzerg

[near halo]

cmon man, the guy got false banned with no evidence against him even? just because he killed some guy in a weird way and his profile was private doesnt mean he is a cheater lol

now all the shi i grinded in wipe is nothing

waste of 6 hours

[cyan sail]

Im confused on the industrial stuff for cooking/bringing in/out the ore from electric furnaces.

[quaint patrol]

False ban

[quaint patrol]

You may want to reconsider who you are playing with my friend

[cyan sail]

yeah, I only play with ppl I know

[near halo]

can you show the reason he got banned? and evidence?

[quaint patrol]

We do not share our evidence

[hearty fulcrum]

And the reason is written in the disconnect message

[solemn reef]

?

[hearty fulcrum]

You can make a #network-support-old ticket, and our network support team will try and help you out. Also, you can try restarting your router and game.

[cyan sail]

I am trying to unlock my door and place a new one but my screen freezes everytime I go to the unlock screen for keylock pls help

[hearty fulcrum]

Or you might not have your game updated. Try verifying your game files too.

[solemn reef]

i already restarted game and i dont have network problems, everything else is working okay and i never had problem with playing on US servers being from EU

[hearty fulcrum]

We have a #network-support-old team that might be able to help you out if you've already tried the suggestions I've provided.

[shadow bison]

Will the EU 2x leaderboards be fixed soon?

[sage raven]

HELP! i died to a motorbike in a safezone but my body just completly despawn

[ocean fulcrum]

Devs are already working on it.

[slender lantern]

someone should gift me the rustoria vip us monday

[turbid path]

wtf they banned me and my friend for "hacking" wtf?

we aren't cheating

[ocean fulcrum]

!appeal

[glass olive]

Hey, @turbid path

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[turbid path]

1-3 business days? holy

just bc of their error im getting looted my guns and i need to wait to be able to play ?

[ocean fulcrum]

Unfortunately we recieve lots of appeals, and it takes a while to get through them all.

[turbid path]

yeah but i dont see it fair that just bc of their error i've been waiting for rustoria to wipe and they just randomly ban me?

[ocean fulcrum]

I understand that but there is nothing more that we can do at the moment, besides recommend you to appeal your ban.

I understand your frustration, but I also ask for your patience in this situation 🙏

[turbid path]

there aren't any online mods that could just unban me rn?

[ocean fulcrum]

Unfortunately it does not work like that - the banning admin is the only one who can unban you.

[lyric basalt]

!steamid

[glass olive]

Hey, @turbid path

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[lyric basalt]

Send your steamID so I can have a quick look

[turbid path]

76561198831209873

[opal ingot]

when can we vote on monthly

[ocean fulcrum]

!mapvote

[glass olive]

Hey, @opal ingot

To vote for a map, follow the instructions below:

• Head over to https://rustoria.co/maps and sign in with Steam
• You have 6 different map options to choose from per server
• Your map vote counts 2x by having VIP

Currently you can vote for the following servers:

• All our official servers (Main, Mondays, Medium, Long & Small)
• 2x Vanilla

To be notified when a map vote has started, please head over to #map-vote-roles and select a server.

[ocean fulcrum]

Should say on the website

[lyric basalt]

You will need to wait for a response on your appeal, also I would recommend you to not play with that player again

[turbid path]

alright

[opal ingot]

if i buy vip can i vote, cuz now it says i dont have enough activity but i wana play at the start of the month

[ocean fulcrum]

As far as I know youll still need playtime to vote for the map.

[opal ingot]

aw

[ocean fulcrum]

Even if you dont vote for the map you can still play at the start of the month

[opal ingot]

i know but i wana see what the winning one is lol

i cant see the polls until i vote i think

[ocean fulcrum]

Ahh - well youll be able to see the results once they are locked in

[opal ingot]

yea thats true

[ocean fulcrum]

Before that the current standings are only visible if you vote yeah I believe thats true

[opal ingot]

anyway you could tell me which is winning?

[ocean fulcrum]

Which server?

[opal ingot]

US Long

[ocean fulcrum]

I don’t think ill be able to see either

But let me see

Yeah I apologize I cant see it

Try asking in #general another player might let you know 😄

[opal ingot]

all g

[verbal pollen]

#4 is currently winning, FYI.

Not final, obvs, but that's what I'm showing.

[opal ingot]

dang it

i want 5 lol ty

[verbal pollen]

Get your friends on the server and go vote lol

[ocean igloo]

.

[boreal glen]

I have a problem, can someone come and discuss it with me, I need to try to solve it

https://steamcommunity.com/profiles/76561198362335724/

[ocean fulcrum]

What is your problem? I might be able to assist you 🙂

[boreal glen]

can I write to you personally?

there is a lot of text to explain the situation

[ocean fulcrum]

If you prefer, yes of course

[boreal glen]

I wrote, thank you

https://steamcommunity.com/profiles/76561198362335724/ I was banned for playing with a cheater on your servers, but almost no one from my team was banned, according to them, I want to know who it is to stop playing with him, tell me who banned me, please

[green spoke]

hello i have question red card artic is bug ?

[lyric basalt]

Will DM you

[boreal glen]

thank you, I'm waiting

[lapis patio]

hello can i speak to a admin

[lyric basalt]

you should have it

[ocean fulcrum]

I’m not an admin but I might be able to help - whats up?

[boreal glen]

what should i have
??

[lapis patio]

i loaded in to rustoria eu main and when i got in i got banned for hacking?

[rancid sail]

Hello,Could i just know who was the admin that banned me today on Rustoria EU Mondays

[ocean fulcrum]

!appeal

[glass olive]

Hey, @lapis patio

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[ocean fulcrum]

We do not disclose who the banning admins are.

[rancid sail]

So what should i do when i got wrongfully banned and the only one who can unban me is the admin that banned me taking up my time where i bought VIP for the server and im just sitting and waiting here untill that Admin answears my appeal

[ocean fulcrum]

I understand that this can be frustrating, however all you can do at this moment is wait for the admin to respond.

[rancid sail]

i cant wait 1-3 days for the Admin when i bought the vip for the mondays wipe where i got wrongfully banned the wipe is gona cool of and i dont get my moneys worth

[cyan sail]

For chat mod do you have to sign a NDA also?

[split pine]

!appeal

[glass olive]

Hey, @split pine

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[ocean fulcrum]

No, that is for head mod and admin.

[split pine]

o llama

[cyan sail]

Whats the min. age for the chat mod?

[split pine]

i can give clip when guy killed me by revolver 200 meters

he playing 6 hours and still dont get banned

[ocean fulcrum]

Usually we go for 17+, but we make exceptions based off maturity

[split pine]

i can give u the clip in dms

[ocean fulcrum]

You can see more information in #staff-applications

[ocean fulcrum]

!report

[glass olive]

Hey, @split pine

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[ocean fulcrum]

Please use the website if you have proof of cheating.

[split pine]

f7 not working

[cyan sail]

Would 14 be to young?

[split pine]

ai

[ocean fulcrum]

Not up to me to decide, admins take care of that.

[rancid sail]

Can i get some assistance from an admin please

[lapis patio]

how long does it normally take for them to look at a ticket?

[long wren]

only banning admin can reply. so

[ocean fulcrum]

Depends what type of ticket

[lapis patio]

ban

[ocean fulcrum]

Ban appeals generally take 1-3 business days

[rancid sail]

and if cant know who the admin is how can i get him to reply like the wipe can die down before the admin responds like i bought vip for the wipe

like you want to tell me that the admin who banned me is going to unban me on the day of the new year.I would say that he is going to celebrate somehow and not go throught the ban appels on new years

[lyric basalt]

Private message

[boreal glen]

check private message pls

[long wren]

You either have to wait for an appeal response or wait until the ban period expires. there is no other way

[rancid sail]

Ok, Would there be a possibility to notify the admin somehow if possible.

[full trellis]

how do i know i have vip

[ocean void]

Tickets are handled in the order they are received so an admin will take a look as soon as one is available

[cloud geode]

how do i report a cheater

aside the f7 command, is there a way to futher report them?

[ocean fulcrum]

yes, on our website

!report @cloud geode

[glass olive]

Hey, @cloud geode

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[cloud geode]

thank you

[quick bluff]

Ticket #3f012e

admins check ticket, cheater back online.

[candid salmon]

submitted a ticket for "76561198982952724", check when u guys got time for it. lifes hard rn

[solid cedar]

does anybody know how to setup the rust+ app to literally call your phone if ur getting raided if u dont have an US phone number

[haughty hinge]

<@&274971100184576010> US mondays is down

[midnight zephyr]

top of the line hardware

[lucid haven]

I just got kicked

WHAT IS THIS

[junior fog]

the seerver crashed

[valid granite]

top of the line hardware

[lucid haven]

<@&274971100184576010> the servers down

[valid granite]

refund ma shi rn

[lucid haven]

L Fr

[valid granite]

?refund

[glass olive]

Hey, @valid granite

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[junior fog]

admins have already been pinged breathe

[lucid haven]

?refund

[glass olive]

Hey, @lucid haven

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[brave ivy]

servers down

[junior fog]

US mondays down , admins have been pinged

[west osprey]

Checking

[astral solstice]

us mondays is down

[brave ivy]

rustoria mondays

[lucid haven]

I WAS SO <MAD WHEN IT KICKED ME

[astral solstice]

i just eoka-ed a full metal on rig and picked up his ak

rip

[lucid haven]

did u think u lagged out

[astral solstice]

i didn't actually do it lol i was farming a bear

[lucid haven]

SERVERS UP

not

[astral solstice]

bro wtf

[icy dove]

;

[umbral basalt]

rustoria monday plz come back online

[astral solstice]

ETA for monday? quick restart or longer?

[lucid haven]

BACK

[junior fog]

its back up

[lucid haven]

SERVERS BACK UP

[near halo]

how long is a ''playing with hacker'' ban?

[open grail]

It can vary usually 1-4 weeks

[lyric basalt]

First offense is usually 7 days

[uncut magnet]

EU No BPS When will it open?

[lyric basalt]

10x and 5x are booting

[long lynx]

vip isnt working for me any help?

[ocean fulcrum]

!vipissues

[glass olive]

Hey, @long lynx

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[long lynx]

thank you I made a ticket

[neat tiger]

ANY ADMINS FOR RUSTORIA US MONDAYS ON ?

[lyric basalt]

hi

[neat tiger]

hey

[lyric basalt]

how can we help you

[neat tiger]

so

my tc bugged with a vending machine

i always do it the same way

is there a way u can remove this wall or the vending machine ?

[lyric basalt]

Unfortunatelly we cannot help you, we do not interfere with gameplay

[neat tiger]

danm

[rancid sail]

hey Marzy i have question about ban apeals

[lyric basalt]

sure

[rancid sail]

could i speak with you as it would be easier to explain

[near halo]

but how long is a hacking ban? if its first offence

[near halo]

yo gingi, i was the chinese guy on ur team, the sularahaoomas guy was cheating i think

[lyric basalt]

gimme like 10 mins

[rancid sail]

yeah i got banned even tho i wasnt playing with yall

i dont get it like i was just in your team just to not get killed

as playing solo is hard enough

[ocean fulcrum]

banned for hacking is usually permanent, banning for playing with hacker is usually 7d

[near halo]

he wasnt even cheating tho, hes my irl friend. Weve been playing for like 2-3 years and sb false reported him

[near halo]

yeah espacially on a 850 pop server

[rancid sail]

still i dont understand why i got banned

[near halo]

he has like 4k hours but he was on an alt

[rancid sail]

i wasnt even playing with you i was just added to your team just to not get killed by you

[ocean fulcrum]

Being in a team with a cheater is enough to be banned for “playing with a cheater”

[torpid summit]

"he wasnt even cheating tho, hes my irl friend."

[rancid sail]

they invited me just that they dont kill me as i am a solo who built his base right next to a 3 man so it was easier for me to ask them if they could not kill me as im playing as a solo

like i was doing my own stuff the whole time no fight with him or anything i was playing my own game without any interfierence with them

[long wren]

🤦‍♂️