support

[obsidian spade]

dm

[blissful arrow]

@lyric basalt I entered a new server. Someone told me the password of a 1x2 small house. There was nothing in the house. When I played for a few hours, I was kicked out of the server. I don't know what happened. I'm not a hacker. I'm just playing games normally.

[misty scroll]

Which is why you submitted an appeal, so your ban can be looked at

[candid saddle]

my steam id is 76561199400793685

[blissful arrow]

76561199667689817

[weak abyss]

any good support should deal with such issues\

asap. not 1-3 days

[candid saddle]

@misty scroll if you can help that would make my day

[misty scroll]

Your appeal was denied on the 29th of November with the message "Hi there, your appeal is denied and you are banned for a month from our servers, if you do it again you risk getting banned permanently."

[candid saddle]

how am i banned for putting a fake address lmao

i saw someone else do it nothing happened to them

[pure cape]

In general, it's clear, I turned over your house

[weak abyss]

and I play rust 2-3 days per month, no more

[pure cape]

stupid ignore

[misty scroll]

What?

[misty scroll]

I am answering your messages, not sure what you mean?

[pure cape]

restart the servers

[misty scroll]

No

[spring quest]

I believe there’s a cheater on my team from LFG where do I report

[misty scroll]

They will not be restarted just because you didn't get in

[misty scroll]

!report

[glass olive]

Hey, @spring quest

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[pure cape]

I fucked your mom.

[weak abyss]

+1

[misty scroll]

Cool, now move to #general

[weak abyss]

useless support. working just like chat moderator

[misty scroll]

Thank you for your generous words, I hope you have a wonderful evening 🥰

[true fern]

please unban krep

[pure cape]

Fuck you animal

[misty scroll]

You as well, I hope you get a nice big hug, you definitely need one 🥰

[north swan]

Hey, just wondering, if I bought a 1 month long VIP for a server, can I change the last 2 weeks to a different server?

[misty scroll]

Not if you've already used it for 2 weeks, no

[north swan]

Oh, okay, thank you

[sour plover]

Disconnect: Hacking?? Wtf?

[glass olive]

Hey, @sour plover

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[sour plover]

Disconnect: Hacking??

Me ban?

[verbal pollen]

!appeal

[glass olive]

Hey, @sour plover

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[sour plover]

@misty scroll Disconnect: Hacking?? What ? Server rustoria EU long

[lyric basalt]

!appeal

[glass olive]

Hey, @sour plover

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[sour plover]

I went in and bought a VIP and was banned??

[lyric basalt]

Send your steamID

can have a look

[sour plover]

what's the solution? I bought a VIP and went to the server. I got banned??? What?? Are these money scammers?

[sour plover]

https://steamcommunity.com/profiles/76561199756050713/

[lyric basalt]

!appeal

[glass olive]

Hey, @sour plover

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[lyric basalt]

You will need to appeal

Banning admin will review your case

[plucky radish]

i cant join the eu mondays

[sour plover]

ok I'll serve it.

This is the worst server I've ever seen. Banned for no reason.

[autumn edge]

why is 10x server not coming up

[patent spire]

open slots @sharp rapids

[long breach]

please do reserve slots 5 minute guys @sharp rapids

[verbal pollen]

!slots

[glass olive]

Hey, @patent spire

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[long breach]

it is not funny

[somber fable]

I appealed a ban on the website it got approved i restarted my game and im still banned on us long

[long breach]

i just joined to server and have timed out = join to queue 200 guys

[verbal pollen]

EU Long is being restarted

[long breach]

im on eu medium

[verbal pollen]

!network

[glass olive]

Hey, @long breach

If you are experiencing connectivity issues, such as:

• Rubberbanding
• Time-outs
• Noticeable ping or packet loss spikes

First try closing Rust and restarting Steam. If this doesn't work, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #network-support-old and provide your SteamID64 and any other relevant information so you can get the issue resolved faster.

[somber fable]

I appealed a ban on the website it got approved i restarted my game and im still banned on us long

[sour plover]

Can you get banned for no reason? I killed 1 person with an ax on the shore. and they gave me a ban. Is this normal in your opinion? I just paid for VIP, went in and got banned

Appeal Created
Please give our staff some time to review your appeal.

[autumn edge]

why is 10x not coming up

[verbal pollen]

When was your ban reversed?

[somber fable]

20 min ago

[outer venture]

will there be a new client connect for eu long?

[verbal pollen]

For right now, best way to connect to EU Long is the IP in #announcements

[sour plover]

VIP comes out lasts 30 days. and now due to the fault of the server I can’t play, who will compensate for this? @lyric basalt

[outer venture]

even after this second restart?

[verbal pollen]

They'd post a new one if it had changed again.

[outer venture]

ty

[verbal pollen]

If you need help with a payment/purchase, you can put in a ticket on #payment-support

[split patrol]

is this real 3. time EU long down? WTF

[violet needle]

i want a refund on long vip this is outragues

[verbal pollen]

Please put in a ticket under #payment-support for assistance

[sour plover]

Are you banned without proof?

[light summit]

!refund
hello! we'd be happy to assist you with your refund if your VIP meets the criteria below 🙂

[glass olive]

Hey, @violet needle

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[split patrol]

nice only in the QUE 😄 EU LONG

[autumn edge]

WHY ARE NO SERVERS COMING UP

[verbal pollen]

Make sure to restart Rust if you're not seeing the servers

[autumn edge]

ive restarted 5 times

n reset pc dk what else to do

[verbal pollen]

Have you tried connecting using the F1 and info listed in #server-info ? or #announcements for EU Long?

[autumn edge]

im trying to play 10x no bps

but no other servers are showing also

do yk what the ip is for 10x

[leaden sail]

!ticket

[glass olive]

Hey, @leaden sail

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[spark blade]

us long kicked my entire team, were able to connect again instantly and we're all in the queue for the last min. how long until reconsiliation?

[verbal pollen]

🇺🇸 No BPs 10x US
IP: connect 10x.rustoria.us:28010
Next Wipe: Friday, December 6, 2024 5:00 PM (in a day)
Wipe Schedule: Tue & Fri @ 5PM EST
Map Size: 3500
Clan Limit: 6

[autumn edge]

for the EU one

[verbal pollen]

Apologies for the delay - client.connect 10x.rustoria.uk:28010

[errant island]

i bought vip on br long not eu long is there a way to get my money back

[verbal pollen]

They're also on the website at Rustoria.co in future

[autumn edge]

thank you

[errant island]

@verbal pollen is there any wya to get my money back

[verbal pollen]

!refund
We'd be happy to assist you with your refund if your VIP meets the criteria below 🙂

[glass olive]

Hey, @errant island

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[spark blade]

welp, this is the 4th wipe this server had issues, from rollbacks (multiple, 3 days rollback is the record I think), wrong map loaded for an hour, laggs, server crashes, to all sorts of issues. Is every rustoria server like this, or is it only Rustoria US Long? admin response has been decent regarding cheaters (within 24hrs) but other than that, this has not been a great experience. I would get VIP but the last wipes have shown its not worth it.

[verbal pollen]

This is probably better in #feedback-suggestions so it doesn't get buried in here.

[spark blade]

Thanks will write something up there thats a bit more coherent

[verbal pollen]

Sorry I can't be of much more help to you right now.

[spark blade]

(still in queue so I got time 😄 )

[verbal pollen]

Thanks for that @spark blade

[wheat tusk]

anyway we could get tokens for this shit

[verbal pollen]

@vagrant scroll - Can't help in voice, but here if I can help in chat!

[cold bronze]

refund my vip unplayable eu long

[vagrant scroll]

I took a vip pass for rustoria eu medium and it doesn't work! I just want this to work thanks

[sacred forge]

Great, I got a game crash and now I have to wait in line because Rustoria still doesn't have a golden ticket for the person they kicked out due to the game error. Awesome.

[verbal pollen]

!refund
We'd be happy to assist you with your refund if your VIP meets the criteria below:

[wheat tusk]

GIVE US TOKENS FOR THESE LAGS !!! GIVE US TOKENS FOR THESE LAGS !!! GIVE US TOKENS FOR THESE LAGS !!! GIVE US TOKENS FOR THESE LAGS !!!

[verbal pollen]

!refund

[glass olive]

Hey, @verbal pollen

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[fallow tundra]

When is the winter gift collection and calendar coming?

[odd dragon]

thanks for the scam

[verbal pollen]

Soon (tm)!

[cedar sentinel]

guys like its been 2.30m in wipe and we still didnt play any shit is rustafied and another server they even raiding now

[weary kelp]

ну где лонг епта

[cedar sentinel]

even we buying vips every wipes

[languid mural]

ч то это такое каждый вайп одно и тоже может вы блять уже прийдете в себя

[dense swift]

how long does it take for me to get kicked if I'm in afk

[eternal vector]

придумай как ракнет защитить от дудоса

[pure cape]

да я сам в ахуе

долбаебы

[eternal vector]

дай решение админам, не будет у тебя лагов

[languid mural]

последний вайп беру вип я ебал такой серв

[dense swift]

в афк если чере сколько кикает

[turbid vortex]

hi, is the VIP month package an instant activation?

[foggy brook]

!report

[glass olive]

Hey, @foggy brook

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[lusty gust]

did you guys change the ip or smth? I cannot connect with the ip

[ocean thistle]

EU Long?

[lusty gust]

yes

[ocean thistle]

connect 208.103.169.246:28010

[lusty gust]

it says "disconnected: wrong connection protocol: client update required!"

tho I did restart my game and steam

[dense swift]

@ocean thistle hello, how long does it take for me to get kicked if I'm in afk (eu servers)

[ocean thistle]

Vanilla or modded?

[verbal pollen]

You might try verifying game files to make sure you got the full update.

[near halo]

hi where can i buy skip queue

[dense swift]

@ocean thistle vanilla

[verbal pollen]

!vip

[glass olive]

Hey, @near halo

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[ocean thistle]

20-30 minutes? I'm not exactly sure

[shut crater]

I have the connection attempt failed on every us and eu server

[lusty gust]

I did and my friend had the same issue now we can get in in staging tho

[dense swift]

@ocean thistle Thank you

[shut crater]

Even before the update i had it

[rose marsh]

are you having trouble joining other servers also?

or just Rustoira?

[shut crater]

Every single one of them bro

Im bout to crash out fr

[rose marsh]

sounds like a networking issue on your end, are the servers listing?

[shut crater]

Yes

[rose marsh]

are you using the server Cache?

[shut crater]

What is a server cache

[rose marsh]

Sorry if you have already answered these, I've just seen your messages now

On the left hand side, there are check boxes and one is about server cache

[shut crater]

Nah thanks for taking ur time explaining to my dumbah

[shut crater]

I have to update the game to see it

[rose marsh]

no you should already have it, let me load up rust and take a screenshot for you

[shut crater]

But my friends with the same network as me dont have the same issue

[rose marsh]

same network? are they in the same house as you?

[verbal pollen]

I've got it for ya

[shut crater]

Same network provider

[rose marsh]

that is the Use Cache check box... Same network provider does not mean if you have issues they will also...

theres a couple of things we can check, before we might have to send you off to network support

[shut crater]

Bro the network support aint doin nothing

[rose marsh]

but again they might not be able to help becuase its not really a Rustoria issue if you can't connect to any servers

[rose marsh]

yeah because its not a Rustoria issue, give me 1 min

[shut crater]

I explained my issue 100 times and bro askes something i explained

[rose marsh]

have you tried connecting to the server via the connect command?

[shut crater]

Yes

[rose marsh]

and you have tried connecting to other servers that are no Rustoria servers?

[shut crater]

Yes everysingle one

[rose marsh]

ok, have you tried restarting your modem?

[sour sorrel]

i cant join to any oficial servers

[shut crater]

No

I dont think thatll work

[rose marsh]

try restarting your modem, sometimes the routing tables can get stuffed up

[shut crater]

I live in iran i can connect to the servers that are in iran

[rose marsh]

oh right

well

[shut crater]

But not any other places

[rose marsh]

I would contact your ISP

[sour sorrel]

can i get some help i cant play

[verbal pollen]

what's happening?

[shut crater]

Whats an isp

[sour sorrel]

i cant play official servers

[verbal pollen]

internet service provider

[rose marsh]

Internet Service Provider

[rose marsh]

do you have a game ban?

[sour sorrel]

no

[shut crater]

Can that help me?

[sour sorrel]

i try everything

[verbal pollen]

We need a little more information. Are you having trouble connecting? Were you banned? More info helps!

[sour sorrel]

i cant send images

i have an error

[rose marsh]

The problem you are having sounds like it is on your end, they may be able to help... but like I said, try restarting your router, also are you using a VPN ?

[rose marsh]

what does the error message say?

[shut crater]

No i dont use a vpn why

[rose marsh]

just checking, sometimes the VPN might route weird causing such issues

[shut crater]

Thanks for your help sorry for wasting ur time

[sour sorrel]

Disconected: Wrong connection Protocol: Client update required!

[rose marsh]

I would turn off your internet modem for 30 seconds and turn it back on, sometimes it causes a refresh... it might help

[rose marsh]

you are not wasting my time, I wish I could help more!

[rose marsh]

You need to exit rust and make sure Rust is up to date in Steam

[shut crater]

I sent u a friend request if i message u in ur pv is it ok?

[sour sorrel]

like the newest version?

idk

[rose marsh]

sorry I don't accept people I don't know.

[sour sorrel]

i installed and unistalled it

[shut crater]

I once had it if there is no update verify integrity files

[shut crater]

Oh its cool

[sour sorrel]

i dont found any video to fix it

[verbal pollen]

you'll want to make sure your copy of Rust is updated first. If you've done that, are you able to connect to any servers, or is it just Rustoria?

[patent spire]

Has it crashed and put me in queue again?

wtf

[rose marsh]

if you crashed, you will be put back in a queue... we do not have disconnect cool downs enabled on our servers

[modern flame]

Thats why rustoria is mid

[frank flicker]

can i speak to staff about an issue I have? my account says im ban evading but ive never taken part in any form of cheating. 5,500 hours and multiple reports on actual cheaters

ive created a ticket on the website as well.

[modern flame]

Ur ban evading bud 😭😭

[frank flicker]

I dont have a clue as to how I am if i only have this accountg

[modern flame]

cap

[frank flicker]

Posty stop pocket watching.. I dont know if i played with a cheater or what but im not suddenly ban evading

[verbal pollen]

Best thing you can do is put in a ticket.

[worn beacon]

!appeal

[glass olive]

Hey, @frank flicker

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[errant skiff]

how long is restart in rustroria servers?

[long wren]

5-10 minutes

[errant skiff]

thank you

[narrow valley]

why eu monday authentic fale?

[deft frigate]

Try to restart your game. If it doesn't work make a ticket #network-support-old they should be able to help you.

[pine jolt]

How do I talk to an administrator

[deft frigate]

What do you need help with?

[delicate socket]

/ticket i've been billed for VIP on rustoria us long but i don't have VIP when i try to log in

[glass olive]

Hey, @delicate socket

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[pine jolt]

Every time I get to like 5/10 people in qeue it kicks me from the aerver

[delicate socket]

Can you help at all Tazzos?

[deft frigate]

Did you make a ticket on the website?

[pine jolt]

Every time I get to like 5/10 people in qeue it kicks me from the aerver

[delicate socket]

I sent an email to [e-mail]

[deft frigate]

You should make a ticket using this channel #payment-support

[delicate socket]

gotcha thank you

[blissful condor]

i need help in br main

[verbal pollen]

Yah, we can only offer help with VIP showing up within ⁠#payment-support tickets in order to protect your personal information.

[deft frigate]

How many times has this happend?

[pine jolt]

3 times now

[deft frigate]

Have you tried reseting your pc?

[pine jolt]

Last one I just broke 100 people in front of me and yes and I've closes and reopened tge game 2 times

[verbal pollen]

What did you need help with?

[narrow valley]

EU MONDAYU

[deft frigate]

Open a ticket in this channel #network-support-old they should be able to help you better than i can.

[blissful condor]

i build something bad and cannot destroy it can you help me please?

[verbal pollen]

The Admins don't interfere with gameplay, sorry.

[formal carbon]

how do i make a ticket?

[verbal pollen]

!ticket

[glass olive]

Hey, @formal carbon

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[verbal pollen]

Unless it's a channel-specific ticket, like #payment-support or #network-support-old in which case, just follow instructions in those channels!

[last gull]

EU MONDAY FULL LAGS

[narrow valley]

EU monday cant b e played, lagg

[ivory pendant]

When you get kicked from this server you have to sit in Queue? Why is this??

[deft frigate]

We do not have grace period.

[leaden bone]

us main just kicked me from queue i had 20 people left in front of me ive been waiting for 2 hours what just happened

[ivory pendant]

thats so punishing

for something thats not our fault

[delicate mica]

how i report a cheATER

[lost snow]

!report

[glass olive]

Hey, @lost snow

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[rose marsh]

is this an appeal or report?

reports are handle in the order they come in, please be patient

[lost snow]

we have a rage hacker on Eu Long, we made tickets but this is crazy!

[rose marsh]

please don't call out anyone in discord or chat, create a ticket, it will be looked into ASAP

[narrow valley]

eu monday lagg again

[brave anchor]

/ticket help

[glass olive]

Hey, @brave anchor

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[smoky frost]

I need to talk to an admin now

my ban time is severely messed up

I shouldve been unbanned yesterday but I'm banned for a month

[rose marsh]

!appeal

[glass olive]

Hey, @smoky frost

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[smoky frost]

Im sorry but im not waiting a day for my shit to be appealed

[rose marsh]

the only way someone is going to look at it is if you create an appeal

[smoky frost]

I cant even make another appeal since I made one 8 days ago

[rose marsh]

and what was the outcome of that appeal?

[smoky frost]

denied?

but the ban was for a week and its been over a week

[rose marsh]

when was it suppose to expire, what does it say when you try to connect

[smoky frost]

expires in 21 days and 19 hours, "playing with hacker"

[rose marsh]

well it hasn't expired then

[smoky frost]

bro..

I have dms with an admin saying my ban is for a week

[rose marsh]

is this your first ban?

[smoky frost]

YES

[rose marsh]

!steamid post your steamid here please

[glass olive]

Hey, @smoky frost

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[smoky frost]

should I post it in chat

[rose marsh]

yeah right here

[smoky frost]

76561199451293774

[misty nacelle]

@rose marsh so my friend got his account hacked sold and it was used to cheat and your servers was one of them. when he recovered his account he tried to appeal and the admins left a message but it was awhile ago and now he cant appeal again. he has proof on steam like account activity to show it was from another area when the account was used could you speak with him possibly? i got this same exact problem fixed but with another admin

[rose marsh]

An <@&274971100184576010> will look at it as soon as they can, can you please let me know what Admin told you it was only a week

[rose marsh]

Ban appeals are final sorry

[misty nacelle]

i had a ban appeal denied too, but i talked with a admin and they unbanned me

so stop being lazy and do your job

[rose marsh]

There is no need to be rude, I have not been rude to you... Ban appeals are final sorry. Nothing more I can do

[north echo]

when they open slots on eu long, I passed the line of 22 fucking people in 3 hours

[misty nacelle]

so how did i get a second chance then

admin talked with me even after ban got denied

[rose marsh]

I doubt you did, and an Admin will tell you the exact same thing I did

[misty nacelle]

nope

i talked with a admin and they did unban me

[errant pawn]

how the fuck is the ban appeal final if he didnt help shit what am i supose to do with this

[verbal pollen]

We can't discuss bans/appeals on other people's accounts, regardless. Please have your friend submit an appeal, if they haven't already.

[misty nacelle]

they asked to see my steam activity history and it worked

[rose marsh]

maybe reachout to that same admin?

[misty nacelle]

they alr have

[errant pawn]

right let me talk to mr rustoria

[misty nacelle]

are they still apart of the server

They had a user was like Jaz

[rose marsh]

!steamid post your steam id here and an <@&274971100184576010> will take a look when they get a chance.

[glass olive]

Hey, @errant pawn

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[errant pawn]

76561199388017809

[smoky frost]

@rose marsh check dms

[rose marsh]

I don't accept DMs from people I don't know sorry, an admin will be with you asap... please be patient

[sand vector]

wtfffff

[near halo]

roll baack?/

Please be roll back

[misty nacelle]

bro stop eating your cheetos and help

[hard marsh]

<@&274971100184576010> ARE YOU AWARE OF LONG BEING DOWN?

[novel yacht]

us LONG DOWN

[misty nacelle]

nah bros eating chips

[misty nacelle]

might take a sec

[thorny dune]

Aware of US Long, taking a look now

[errant pawn]

https://media.discordapp.net/attachments/1048330108571766864/1082732831299600434/togif.gif

[near halo]

maybe a roll back?

[errant pawn]

kerms

[misty nacelle]

that looks accurate

[rose marsh]

Do not tag the admins

[smoky frost]

KERM U GOTTA LOOK AT DMS BUD

[misty nacelle]

hes stilling eating chips

still*

[rose marsh]

No I don't if it is about your ban, please be patient an admin will look into it

[golden portal]

Why does' us long 'keep failing to connect

[misty nacelle]

dw ill answer people for you

[wise marsh]

if i bought queue skip for the wrong server can i switch it to another?

[misty nacelle]

no

[rose marsh]

it is down at the moment, staff are looking into it

[rose marsh]

!refund

[glass olive]

Hey, @wise marsh

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[rose marsh]

if you are not here for support, please take it to general

[misty nacelle]

no

[fickle nymph]

^^

[misty nacelle]

wait mb

[near halo]

i need support

[misty nacelle]

no

[near halo]

is sever roll back?

[rose marsh]

just ask your question

[rose marsh]

I'm not sure yet, sometimes there might be a small roll back depending on when the server last saved it's state

[rose marsh]

Please stop, last warning

[misty nacelle]

sowwy

[fickle nymph]

is the server gonna rollback a full day like last time?

[rose marsh]

it shouldn't no... admins are currently working on it and will keep everyone updated as soon as they can

[fickle nymph]

refund vip please

[honest finch]

wheres us long

[plush current]

!refund

[glass olive]

Hey, @fickle nymph

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[honest finch]

stfu bot

wheres us long at

[fickle nymph]

^^ where us long

[smoky frost]

u asked for a screenshot did u not?

[rose marsh]

no I did not

[honest finch]

wheres us long at

[fickle nymph]

are they rewiping long?

[rose marsh]

admins are working on restoring the server, be patient

[fickle nymph]

how long until fix

[boreal pendant]

just rewipe the server

[novel yacht]

dont do that

[rose marsh]

if you are not here for support, please use #general

[errant pawn]

@rose marsh when will I know when I have been responded to.

[novel yacht]

@errant pawn when they get to it brother

usually an email is sent with notification that your ticket is closed

[odd root]

eta for long to come back up

[fickle nymph]

eta on US LONG?

[odd root]

15 min is a bit ridiculous

[cedar inlet]

get guys dont know if you know long is down

[fickle nymph]

this is frickin bananas dude

[sly carbon]

https://tenor.com/view/babytron-stan-twitter-dojaburner-licensedurhead-gif-27303696

[errant pawn]

babytron 🤤

[plush current]

Please take any non support talk to #general

[bright lion]

any idea how long

[thorny dune]

US Long is rebooting

[bright lion]

the roll back will be

[errant pawn]

what will appear when i get appealed to

[graceful jasper]

who is Luke ?

[novel yacht]

usually an email is sent with notification that your ticket is closed

[graceful jasper]

i just get banned for no reazon why gentlement

[crimson folio]

roll back???

[plush current]

!appeal

[glass olive]

Hey, @graceful jasper

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[graceful jasper]

thanku

[nimble basin]

o k y

[bright lion]

no rollback?

[thorny dune]

Most likely will be some kind of rollback sadly

[novel yacht]

@bright lion 5 min or less.im in

[errant pawn]

kerm said there would not be

[rain sparrow]

im in que and i have vip

[graceful jasper]

this is funny

i just create the appeal i been witing on queue for 1h and the bum banned

it must be a joke

[gentle yew]

Appeals can be up to 1-3 business days before they can be answered but may vary depending on the situation.

[sacred briar]

Hello. Since the game was wiped, I could not get a hold of the game due to constant lag problems and losing a lot of loot, and my money was wasted. Please refund my money.

[plush current]

!refund

[glass olive]

Hey, @sacred briar

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[graceful jasper]

yes sir like if this where a bank account hahahah is hilarious

im going to another server till this jokes gets solve

[gentle yew]

just keep checking the appeal for any updates

[molten notch]

where can i buy vip?

to skip q

[near halo]

open up slots bro

[gaunt tiger]

^

[near halo]

i shouldn't have to wait n queue

also did it roll back? anyone?

[plush current]

You can buy queue skip on the rustoria website please checkout #vip-stock-alerts

[gaunt tiger]

yeah like 1 min or so

[near halo]

bro

then they need to open up

slots

[gaunt tiger]

i saw on battle metrics it peaks like almost 800 but server pop is max 500

:(

[rose marsh]

!slots

[glass olive]

Hey, @gaunt tiger

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[gaunt tiger]

i see

[molten notch]

ty

[quasi steppe]

i dont think my vip worked can anyone help ?

[plush current]

what seems to be the issue

[quasi steppe]

still have a waiting queue amd ,y frined got right in

[plush current]

did you restart your game after buying queue skip?

[frigid wigeon]

bro why banned me

[quasi steppe]

yes i did 2 times

[plush current]

!appeal

[glass olive]

Hey, @frigid wigeon

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[frigid wigeon]

admin

[near halo]

why did my queue just go up??

casue people by vips??? wow!!!!

[frigid wigeon]

https://steamcommunity.com/profiles/76561199201757467/

[rose marsh]

??

[frigid wigeon]

We don't have cheaters on our team, and the reason for everyone to ban is to play with cheaters, but there are no cheaters among us

[rose marsh]

!appeal

[glass olive]

Hey, @frigid wigeon

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[frigid wigeon]

This is the first time I've encountered it in all my years of playing Rust

[rose marsh]

please create an appeal

[frigid wigeon]

I created it, but they didn't respond to me

[rose marsh]

Ban appeals take 1-3 business days, sometimes longer depending on the situation, please be patient

[quasi steppe]

@plush current what do i do ?

[near halo]

OPEN UP SLOTS PLEASE JUST 25

SO I CAN GET IN

[verbal pollen]

!slots

[glass olive]

Hey, @near halo

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[quasi steppe]

i bought the vip and still got queue can anyone help

[plush current]

@rose marsh

[rose marsh]

create a ticket in #payment-support please

[rose marsh]

please stop spam asking us to open up slots, last warning

[keen plank]

do you get kicked for inactivity on us long?

[rose marsh]

I believe so

[keen plank]

do you know a ruff timer?

[rose marsh]

I personally do not know sorry

[keen plank]

dang thanks though

[rose marsh]

I think it's like 30mins or something but don't quote me on it

[verbal pollen]

Wouldn't risk it, esp on wipe day with queues

[versed wadi]

how do i speak with adn admin?

[rose marsh]

Just ask your question

[versed wadi]

yeah theres a guy on euy medium with level 0 account

i think theres a little problem here, when he's also esping

[rose marsh]

!report please don't call out players in chat or discord... just report them

[glass olive]

Hey, @versed wadi

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[rose marsh]

please use #looking-for-group

[versed wadi]

will i be informed if a hacker i reported gets banned?

[rose marsh]

your ticket will get a response yes

[lyric moat]

admin online? i made a ticket for a hacker ban fast pls is so obvious

[rose marsh]

tickets are handled in the order they come in, be patient and don't call people out in chat/discord 🙏

[flint yacht]

Don’t call them out in discord but definitely call them out in chat so others know and make sure to say the cords the cheater was at. It’s not worth losing ur shit to a Cheater

[mellow tundra]

Literally the opposite of what you should do. Don't call them out at all. Make a ticket

Calling them out just lets them know you're aware they're cheating, and they'll often toggle off, resulting in us seeing nothing unsual

[bold cobalt]

If they code raided me, to zerg, can something be done or not?

[timber snow]

!ticket

[glass olive]

Hey, @timber snow

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[rose marsh]

no part of the game

[flint yacht]

@mellow tundra that’s a good way of thinking about it. But usually they don’t get banned quick and end up killing a bunch of people and lots of people lose there shit to it. I definitely understand what your saying though

[mellow tundra]

Depends on circumstance I guess, I understand wanting to warn others, but best to warn us (with a ticket) as we'll handle it as quickly as possible.

[kindred crystal]

i need admin

@mellow tundra

i jsut got banned for playing with a cheater

and i had no clue it was a cheater and now im banned from the server

he begged to join team i didnt let him in base or give him base code

he just did one tunnel run with us

and now were all banned and he blocked me i aint do nun how do i get unbanned

i can prove anything

[verbal pollen]

!appeal

[glass olive]

Hey, @kindred crystal

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[kindred crystal]

i heard that they dont respond to that tho

[verbal pollen]

That's not correct.

[kindred crystal]

and im not tryna lose this entire fkn wipe

i just played for 15 hours and now i lsot the wipe man

and i aint did nun

[verbal pollen]

You'll need to send in an appeal ticket. We aren't able to take tickets for that in Discord.

[verbal pollen]

!appeal

[glass olive]

Hey, @kindred crystal

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[kindred crystal]

im appealing rn

[keen plank]

hey my friend raggedshadow113 has spent over 6 hrs in que and everytime he gets close (50 ppl ish) it disconnects him from que and it says " server : disconnect " hes tried verifying his files hes updated rust and steam, he has all his drivers up to date and can load into other servers just fine? any ideas?

[kindred crystal]

so how long might it take cuz im not tryna wait like 3 days when wipes dead

[verbal pollen]

We can't give you an exact time. That's why the last line is in there.

[kindred crystal]

is my base finna get nuked bruh like holy

[verbal pollen]

!network

[glass olive]

Hey, @keen plank

If you are experiencing connectivity issues, such as:

• Rubberbanding
• Time-outs
• Noticeable ping or packet loss spikes

First try closing Rust and restarting Steam. If this doesn't work, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #network-support-old and provide your SteamID64 and any other relevant information so you can get the issue resolved faster.

[kindred crystal]

first good wipe in a while 😭

[wanton kraken]

is rust servers off?

[pine jolt]

i did the 3 hours ago and still have not got a responce

[amber latch]

what happened to eu medium

[verbal pollen]

Then please be patient. I'm sorry I can't help you more with that.

[pine jolt]

its been 8 hours since wipe and ive been in queue so like wtf

i cant do anything ive been trying for 8 fucken hours\

[rustic comet]

!REPORT

[glass olive]

Hey, @rustic comet

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[verbal pollen]

@near halo - I'm not in a location where I can assist on voice, but if there's something I can help you with in text, please let me know!

Not sure if you're waiting on help or just idling in there

@dense vapor - Also happy to help you if I can, but I'm not in a location where I can assist on voice.

[dim juniper]

hi do you ban underage kids from playing on your servers?

[hearty fulcrum]

No

[opal hatch]

How long does the support ticket take to ban a potential cheater?

On us main

[kindred crystal]

@hearty fulcrum can u unban me

[verbal pollen]

Tickets are handled in the order received, so I can't give you a specific time. Admins are working hard!

[near halo]

i had no idea i was even in here ngl

its been like 4 hours LOL

[long wren]

appeals take 1-3 bussines days and go to #general please you dont need help

[near halo]

im not even home 😭😭

[verbal pollen]

It happens! Glad to hear it was an oops idle!

[sinful iris]

Will u lot fix leaderboards

[hearty fulcrum]

Hey, it looks like our chat moderators have already asked you to appeal. Unfortunately, we do not take appeals on Discord. We only accept them through our website https://bans.rustoria.co but the good news is that making an appeal will allow you to speak directly with the admin who issued your ban. When you write to them in the appeal, you can explain the situation you wrote about above, and the admin will consider that when they review your ban.
However, your ban for playing with a hacker is a temporary 7-day ban, so if you would rather not appeal and just wait out the rest of your ban, you can do that, too. But no, I cannot unban you since I am not the admin who banned you, and we can't take your appeal in Discord. Thanks

[kindred crystal]

ik i did

sorry lily

[hearty fulcrum]

Sounds good The admin who is in charge of your ban will take a look and respond when they see it. And no worries, no need to apologize. We are here to help players who have questions.

[glacial fiber]

how do i appeal?
i just got false banned for being in a team with my neighbors that were cheating, i didnt even know bro

@hearty fulcrum pls help :3

i deadass dont even know them

[raven bison]

!appeal

[glass olive]

Hey, @glacial fiber

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[glacial fiber]

will i get a instant reply? it was a false ban i didnt know they were cheating

[long wren]

Nope appeals take 1-3 bussines days

[glacial fiber]

BRO IM GONNA GET RAIDED 😭

._.

is there anyway at all to get a quicker appeal?

[blazing crown]

any time

[abstract ermine]

please help me, this is my first time on this project, but after uploading to the server it kicks me with the reason: hacking???

[verbal pollen]

!ticket

[glass olive]

Hey, @abstract ermine

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[verbal pollen]

Thank you for the report, but please do not call out cheaters in Discord

[solid kayak]

every fucking force getting killed at outpost tuns by a cheater who meets me on foot sick and tired of it

600 scrap sks gone

[verbal pollen]

Trust, igi. when you call someone out, sometimes they toggle off and it makes it harder for the admins to catch them in the act, so its best to just report them and keep quiet. Also avoid the area they are mostly playing in.

[hearty fulcrum]

Hello, can you send your steam ID or profile here? I can take a look for you

[worthy urchin]

I got banned for hacking but im not so im trying to figure out how to get back in

[long wren]

!appeal please make an appeal

[glass olive]

Hey, @worthy urchin

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[worthy urchin]

thank you

[hearty fulcrum]

Hey, if you can also send your steam ID or profile here, I can take a look for you too

[worthy urchin]

981189991 thats my friend code and my name is deezhuevos

[worthy urchin]

Steam ID: 76561198941455719

[hearty fulcrum]

I cannot do anything with your friend code haha

[hearty fulcrum]

Thank you, looking now

[worthy urchin]

lol sorry i didnt know where to find it Steam ID: 76561198941455719

[hearty fulcrum]

No worries. It looks like you were banned for playing with a cheater. This is a temporary ban, but if you feel like this is wrong, you can make an appeal at https://bans.rustoria.co

[worthy urchin]

i didnt realize he was a hacker damn

[hearty fulcrum]

Our rules (https://rustoria.co/rules/vanilla) state that it is not allowed to play with a cheater, even if you did not know they were cheating. It might feel unfair, but our rules are the way they are because even if you did not know, you still had an unfair advantage over other players. As one example, you probably did not die to the cheater and lose your loot like other players did which is unfair. You can still appeal if you wish and explain your situation to the admin who banned you. I am not the admin who banned you, so this decision is not up to me.

[worthy urchin]

Yeah that makes sense.he was always running around the map so i would only see him at the base.Thank you i submitted an appeal.Do you know how long its going to take for it to be read

[hearty fulcrum]

I can't say for sure since I don't know the admin's schedule, but we try our best to answer appeals within 3 business days. If the admin has time before then, they might answer sooner.

[worthy urchin]

Okay thank you lily !!!

[hearty fulcrum]

Of course, happy to help

[tranquil sand]

why did you guys cap the long server to 500 pop and not 700 like last wipe

[hearty fulcrum]

Server slots are determined automatically based off of various factors including server performance. I am not an expert on this, but my best guess is that if the server is struggling a little bit, the server slots will be decreased to allow the connected players to have a better experience.

There are multiple factors that affect slots, so it is possible and normal for slots to be lower or higher at different times.

[midnight rune]

when i try and load in its saying disconnected hacking? i have gone to the appeal page and the only thing that shows is a ban 5 months ago on 10x eu (ive never played this server). is this a bug?

[long wren]

umm you can make appeal? or ticket?

[runic pilot]

cheater on us long

[glass olive]

Hey, @runic pilot

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[midnight rune]

ive done this... just wanted some general insight into whether this is a normal bug or something

just weird that the appeal page doesnt even acknowledge that there is a ban on the server im trying to play... and the fact the only ban is on a server ive never played on

[lyric ice]

hey me and my buddies got disconnected saying playhing with hacker

for rustoria us medium

[daring spear]

can i get a admin?

[gleaming sky]

!appeal

[glass olive]

Hey, @lyric ice

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[inner arch]

yall bananed me for no reason

[pliant swallow]

!ticket

[glass olive]

Hey, @daring spear

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[pliant swallow]

With anything else i think i can help u too 🙂

[brisk arch]

Could someone look at my appeal please

[pliant swallow]

Sorry but It doesnt work like this the Admins are just working down a list as fast as possible

When did u made it ?

[brisk arch]

About 30-40 mins ago

[pliant swallow]

Normal time is 1-3 Days so i think u need to wait a little bit longer 😄

[sour plover]

@hearty fulcrum Why do you have such incompetent employees?

[blazing crown]

Is there reason why the leaderboards isnt working

?

[vague blaze]

who do i talk to about activating the xmas radio on us main

<@&274971100184576010>

[dusk cliff]

EU Medium????

why is it taking so long to restart???

<@&274971100184576010>

[thorny dune]

Looking into EU Medium

[vague blaze]

curious why you didnt answer me @thorny dune

know anything regarding the x-mas radio?

[thorny dune]

How do you mean, like you want a radio with Christmas music?

[vague blaze]

i want the christmas radio station activated

[raven mist]

Will forward internally

[thorn cloak]

Admin

Help me please

I was an ally of the cheater, I didn't know I had a trap

He's not my friend even on Steam

[thorny dune]

You can submit an appeal on our website https://rustoria.co/support/appeals

[thorn cloak]

@yes

How long does it take?

<@&274971100184576010>

[long wren]

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[thorn cloak]

Playing with someone you don't know has a trap and is not a friend on steam has a solution

[brisk arch]

How long is my cheater association ban??

[light summit]

Hello. If you were banned for association, you will be able to see how long you are banned for when you try to load into the server

[brisk arch]

It doesn’t say and just boots me off

[deep gulch]

hey bossman we got a super cheater running around on long just lost hella shit

[echo narwhal]

<@&274971100184576010>

<@&274980199668645888>

<@&393554009799000064>

thanks.

[remote finch]

!report

[glass olive]

Hey, @remote finch

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[remote finch]

use this please

[echo narwhal]

umm ive done that sir

these guys are blatant

they have 11.5 hrs please dm your admin

[stoic thistle]

Then be patient and wait until an admin can assist you.

[echo narwhal]

they have been on the server since wipe and there still not banned

[stoic thistle]

.

[echo narwhal]

kids that have 11.5 hrs dont play like they do

[stoic thistle]

Again, if you already made a ticket wait patiently for admins to assist you.

[echo narwhal]

this is stupid 11.5 hour players should not be able to play this server

[light summit]

We understand your frustration but I will say that repeatedly calling cheaters out publicly will not help your situation in any way. In fact, you are just putting them on even higher alert, making it harder for our admin team to perform their tasks. If you have already made a ticket, we appreciate your patience while admins get to it 🙂

[echo narwhal]

thank you these kids are blatant

[light summit]

For your benefit, I have gone ahead to delete your message with their steam IDs. If you haven't already provided these steam IDs in your ticket, please go ahead and do so as we could do with all the information we need to help your case. Thank you!

[light summit]

You are most welcome!

[echo narwhal]

i made 3 tickets

for there whole team

[split bay]

Why are there so few slots on Rustoria EU Long even though yesterday there were as many as 700

What is the problem with expanding the slots for the server? Or are you so greedy that you want to get as much money from the players as possible?

[deft frigate]

!slots

[glass olive]

Hey, @split bay

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[split bay]

Buy VIP because we create artificial queues specifically for this purpose

[split bay]

But is the performance of the server itself regulated by someone? Isn't it?

Why could he have done something yesterday, but today, alas, NOT!

[neat pumice]

Nothing is artificially created - vanilla Rust servers cannot maintain those numbers for more than a day (realistically, a few hours), generally speaking. The slots are upped considerably beyond what the game itself is designed to support to provide the most action-packed experience possible for wipe day, but this isn't a weekly wipe server, the server is being rapidly filled with entities as players build and expand, which puts strain on the server as the wipe progresses. This is less of a problem for a weekly wipe server, but even the main servers will have their pop cap reduced by 200-250 players the day after wipe.

[topaz zealot]

Is there any Admin there im unable to play the game bcs i got 2 hardcore cheaters living infront of my base....

[brisk arch]

Is there an admin I could chat to in DM?

[deft frigate]

!ticket

[glass olive]

Hey, @topaz zealot

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[topaz zealot]

@deft frigate already made 2 tickets more than 1hour ago

[deft frigate]

Tickets are handled in the order they are received.

Its going to be handled by an admin as soon as they get to it.

[brisk arch]

?

[deft frigate]

What do you need help with?

[jovial parcel]

Rustoria BR Main off!

[brisk arch]

I would like to have a conversation rather than being sent a denial without any interaction

[deft frigate]

Sorry but if you want to make an appeal you have to do it through the website.

[lilac silo]

player name "Varsiz" cheating on Rustoria US main right now

[brisk arch]

Why’s it so hard to just talk to someone

[deft frigate]

Please dont call out cheaters in the chat. It makes it harder for the admins to do their job. Make a ticket instead

!ticket

[glass olive]

Hey, @deft frigate

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[lilac silo]

!ticket

[glass olive]

Hey, @lilac silo

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[deft frigate]

Use the website please

[lilac silo]

Im not writing a report I just want to let you know he's blatantly spinbotting around

[deft frigate]

We cant do anything about it unless you make a ticket

[shut geyser]

there is a chinese guy who tried logging into one of the servers, and it shows hes banned, playing with hacker, he was apart of a zerg, PRC, and we are thinking he caught the ban from one of them, he played with them 3 days ago on face punch. is that through eac or through rustoria?

[fiery robin]

idk why im been banned on the sever ID：76561199048014337

[ocean thistle]

What does it say when you try to connect?

[fiery robin]

playing with hacker

[normal orbit]

!appeal

[glass olive]

Hey, @fiery robin

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[normal orbit]

You'll need to make ticket and appeal @fiery robin

[fiery robin]

sorry first time meet this thing

[normal orbit]

But 'playing' with hacker isn't usually a full ban and usually you will have to run out the time your banned from toria servers.

[fiery robin]

no there no time on it

[normal orbit]

Then I'd suggest making an appeal, the only way to get more info on any ban would be with a ticket.

[fiery robin]

thanks

[shut geyser]

hes chinese and english isnt his strong language, we are trying to navigate through this. we will try to navigate through the process

i double typed lol

[ocean thistle]

Sozo and Gizmo together?

[shut geyser]

yes we are helping him in our discord

we rescued him from a PRC chinese zerg a few wipes ago. and now he caught the ban so we are trying to get it figured out

[split bay]

How then do less developed projects manage to maintain space for 850 players on their servers for a long time (months)

[neat pumice]

They don't

[shut geyser]

we cant find a a recent ban in the "find ban or mute" section. should we have him create a general ticket?

[neat pumice]

There's only one server in existence that I can think of that meets the criteria you're describing, very high pop over a long period of time, and that's RustReborn's bedwars server - which is not vanilla, and is not one server, it's a hive of servers running instances for the different modes - they don't have close to the same concerns that a vanilla server has with performance. Any other vanilla server has the exact same issue, it doesn't matter if they're running the server on a Nasa quantum supercomputer, they're not running at 850 for any significant length of time without horrible performance issues

[neat pumice]

Can do, or you can just post their ID here and I'll take a look

[shut geyser]

76561199048014337 sozo

i was just trying one up ill hold off thanks

[neat pumice]

No probs, they can connect in 5 minutes ish, no need to send an appeal

[shut geyser]

okay perfect. was it something on his end that triggered something for your guys system? his internet being shit or?

[neat pumice]

Just crossed wires on our end, nothing that they have done 🙂

[fiery robin]

thx so much about the help

[neat pumice]

No worries

[shut geyser]

solid support. we appreciate the quick support, we are doing a hotel wipe, and its his first time with the roleplaying style and our hearts sank when he got the message. really glad is resolved. thanks again

[molten notch]

does the payment of vip normaly take long??

[remote finch]

!vip

[glass olive]

Hey, @molten notch

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[remote finch]

info should be shown there

[molten notch]

i already did it

but its saying waiting for paypal to complete

[remote finch]

Ye, so what I think is happening. You need to wait for paypal to confirm the transaction.

[molten notch]

it taking a lil bit long..

[remote finch]

And check #payment-support

[molten notch]

oh

[tender prawn]

trying to link rust+ and the server, but it only says refresh in bottom right. no matter how many times i click refresh it never ends up showing "pair server"

[little trellis]

I need help with vip. Got vip but i'm stuck in queue even after waiting and reconnecting

[little trellis]

76561198451810557 rustoria sea long :/

[little field]

!vip

[glass olive]

Hey, @little trellis

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[little trellis]

got vip its bugged

[light summit]

Hello. We're sorry to hear that. Would you please make a ticket over here so we can look into it?
https://discord.com/channels/274965952116817920/883058174570135572

[little trellis]

made one already

eu-2657

[light summit]

Great, thank you! Our payment team will respond as soon as possible 🙂

[obtuse geode]

My friend got bannd for hacking but he was never playing the server

[light summit]

!appeal - Hey there. Please have your friend submit an appeal so his case can be looked into

[glass olive]

Hey, @obtuse geode

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[obtuse geode]

Thanks

[tiny bridge]

i just got banned for playing with cheater can u chek appeal?

bro if we are wining fights it doesnt mean that we are cheating lol

[foggy grove]

Hello, I was banned from the server Rustoria.co - US Long, when I was swimming underwater and got under the texture, then surfaced from it and swam in the water, I was thrown out and banned for hacking https://steamcommunity.com/profiles/76561199564836196/

[light summit]

If you have already submitted an appeal, it can take up 1-3 business days for a response, sometimes faster, depending on the situation. We appreciate your patience in the meantime!

[tiny bridge]

Bro, we have a fucking aweosome force wipe with tier 3 and shi and guns bps scrap and u want me to wait 3 days? for false ban

[light summit]

!appeal - Do submit an appeal so we can look into this. Thank you!

[glass olive]

Hey, @foggy grove

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[light summit]

I understand your frustration and I did also say it can take any thing from 1-3 business days for a response. It might be faster, depending on the situation

[tiny bridge]

can u try to chek? becouse we got banned on our way home with like 800scrap also and its crazy

we are getting bans for no reason at all

its probably bc my friend had only 70hrs? but thats not his main on main he has 3k like me

and u probably see 70hrs and jsut ban him

bc low hrs

[light summit]

Tickets are reviewed in the order they are received so your ticket will be looked at as soon as possible. I am unable to discuss your ban with you here, so you will have to wait for an admin to respond to your ticket

[tiny bridge]

bro we even have both of us vips bro would we buy vip if we cheat?

[neat pumice]

No, your friend was cheating, I'd recommend distancing yourself completely, continuing to play with them is going to result in a lot of problems for you - you will need to wait for an appeal response regardless, but I don't mind telling you now, that the likelihood of your appeal being approved is near zero I'm afraid

[tiny bridge]

How was he cheating can u please tell me? i know him for alot of years in real life tho and he is not a cheater i believe. If he has 70hrs on this acc it doesnt mean he cheat he has more hrs on other acc...

[hexed pagoda]

cheater on small

[glass olive]

Hey, @hexed pagoda

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[tiny bridge]

Can u please rechek everything? And u will se we got false i have never cheated in my life and will not.

[neat pumice]

We're not going to tell you, or anyone else how a cheater is caught, ever

[neat pumice]

You're not banned for cheating, you're banned for playing with a cheater

[tiny bridge]

But he is not a cheater sir

[tiny bridge]

I dont need u tell me just chek becouse its false

we won 1 fight at launch and get banned?

[near halo]

awww

[little trellis]

been sitting in support for nearly an hour now for such a simple thing :/

[shy remnant]

What do you need help with ?

[neat pumice]

You believe what you want to believe - Server admins, who don't have a clue who you are, and have no motivation to ban you except in cases where rules are broken, or your cheater friend, who has the perfect motivation to keep lying to you about their cheating. We see this all the time - if you're not already aware, you'll figure it out one day. 🙂

[light summit]

#support message
Already responded to you above - in case you missed it 🙂

[little trellis]

issues with vip. I have bought vip yet cannot join the server I have bought vip for. I get put in queue after waiting and reconnecting

[shy remnant]

@little trellis I see ur previous messages, did you opened a #payment-support ticket ?

[little trellis]

yes

[shy remnant]

Perfect ! Thank you for doing it. A member of the payment team will get back to you asap in the ticket

[tiny bridge]

So we will not recieve unbans? right its crazy tbh

[shy remnant]

There is a very limited amount of people that can handle this tickets, we will do our best to get the right people to you asap

[neat pumice]

I'll take a look for you now

[little trellis]

thanks.

[shy remnant]

I said asap, there u go ^

xD

[neat pumice]

No, you will not

I recommend you find a new friend

[tiny bridge]

Crazy,... low hrs=ban

[tiny bridge]

like i have been playing with him since 2019

never got banned before

[manic radish]

can you open 200people in rustria.co so i can join becuse i got kicked and now i cant join back take so long

rustoria low pop

[neat pumice]

Plenty of players with low hours playing on any given server - they're playing without issue, cheaters however, are banned - I don't expect you to side with us on this one against your friend, I'm merely explaining the consequences of them cheating, and the the consequences if you should attempt to play with them again on our servers, on any account - which is that you will end up permanently banned alongside them 🙂

[graceful jasper]

I get banned and appealed lol

No reason was given on the bna just a weird message of talk to Luke lol

!ticket

[glass olive]

Hey, @graceful jasper

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[light summit]

Hello. Did the ban message request for you to come to Discord? Something like "Come to Discord - Luke"?

[graceful jasper]

Yes just that lol it's like a joke any way I thinking to chance derver

Change*

[light summit]

It's not a joke, don't worry. @balmy cypress probably has to speak to you about something. Leave your Steam ID here and he will get back to you once he sees this 🙂

[graceful jasper]

I made a legit appeal but is fine I don't have mucho time to play any way

[light summit]

I'm not sure what your situation is but if you'd like to still speak to Luke since he has asked you to come to Discord, you may reach out to him with your Steam ID

[neat pumice]

You can connect in 5 minutes or so

The chat with Luke wasn't meant for you

[graceful jasper]

I'm at work rn sorry I'll be back at night tho thanks

[dawn loom]

My friend “Xbox Series S” got banned this morning but he has school so he can’t submit an appeal. Can anyone help? I can verify he is 100% not a cheater. His account looks suspicious because I bought it for him so he didn’t have to pay full price for the game

[raven mist]

You cant appeal for another person im afraid

!appeal

[glass olive]

Hey, @raven mist

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[raven mist]

^

[gilded goblet]

where i can make

ticket?

[long wren]

!ticket here!

[glass olive]

Hey, @gilded goblet

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[gilded goblet]

!ticket

[glass olive]

Hey, @gilded goblet

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[gilded goblet]

-!ticket here!

[mortal mist]

I tried to connect to US Long and I got disconnected with a message that says "Come to Discord.gg/rustoria - Luke"

[long wren]

!steamid

[glass olive]

Hey, @mortal mist

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[mortal mist]

76561198097714357

[long wren]

can you pm @balmy cypress ? with steam64

[mortal mist]

Sent him a message

[long wren]

thank you

[mortal mist]

Thank you as well

[digital acorn]

where can i report 100% cheaters?

these guys killing me in very dark night in hazmats without any chances to see me

[long wren]

!ticket please make an ticket with proof

[glass olive]

Hey, @digital acorn

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

Hey, @digital acorn

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[small anchor]

!ticket

[glass olive]

Hey, @small anchor

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[unique yacht]

.ticket

[small anchor]

@jagged escarp

[jagged escarp]

please post your steam id here

[small anchor]

76561199789049870

[jagged escarp]

thank you

[small anchor]

lol?

[verbal iris]

76561199499063345

[small anchor]

@jagged escarp can i just like bring the one who bought my acc ?

[digital acorn]

76561199382126620

[verbal iris]

apa kata dia anjeng

[digital acorn]

cheater....

[small anchor]

like really doesnt make sense i dont even know anymore

[west osprey]

!ticket

[glass olive]

Hey, @digital acorn

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[digital acorn]

already made

[jagged escarp]

you can dm me the steam id of your alt account

[verbal iris]

@jagged escarp cek DM

[small anchor]

check mine also

is it only cause we have low hours or what ?

[glass olive]

Hey, @hybrid void

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[small anchor]

@jagged escarp what should i do next chooky

so difficult to speak english

[modest girder]

is toria us long down or was that a restart?

or did i just get kicked

[raven mist]

Daily restart for us servers

[modest girder]

ah

thanks mb didnt see the restarting server

[dusty pendant]

Are rustoria leaderboards down for US Long? I haven’t seen it updated since wipe.

[grave hornet]

!ticket

[glass olive]

Hey, @grave hornet

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[jagged escarp]

when youre ready to provide me with your alt accounts, feel free to dm them to me

[grave hornet]

chooky its not letting me submit a ticket on the website

[viscid vine]

What is the error you are getting ?

[grave hornet]

it says im submiting tickets too fast and ive waited a bit to resubmit ticket

[dusk cliff]

I was kicked and I'm waiting in line again why is it given 5 minutes

<@&274971100184576010>

[viscid vine]

Try to wait 15 minutes, open the page and try again.

[long wren]

#announcements message

[dusk cliff]

It's just fucked up

[dusky forge]

I was unfairly banned, how long will it take to appeal?

[long wren]

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[dusky forge]

Is it possible somehow faster? I was banned for cheats even though I didn't use them. I don’t really understand that I was banned.

[low trench]

what do i do i tried to join Rustoria US low pop and got "Come to Discord.gg/rustoria - Luke"

[long wren]

!steamid

[glass olive]

Hey, @low trench

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[long wren]

please pm @balmy cypress with steam64id

[glacial scroll]

Hello administrator, there is no record of any ban on my email or game staem. Why was it classified as a hacker? I appealed and it was rejected. I would like to ask why was it classified as a hacker? I am very confused

[shy ferry]

how long does it take for an appeal to go through?

my friend was banned for unknowingly playing with a hacker and would just like to know

[upper oxide]

got 200+ que with vip, made a ticket 🙂

[viscid vine]

1-3 days or more, depends.

[viscid vine]

!vipissues

[glass olive]

Hey, @upper oxide

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[ruby acorn]

server lagging hard rustoria long

[analog pollen]

HOW TO CANCEL THE MONTH SUBSCRIBTION VIP ?

[thin plover]

!cancel

[glass olive]

Hey, @analog pollen

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[nova glade]

raid us with wallhack

[hexed whale]

my vip is not working, in vc please help

[thin plover]

!ticket

[glass olive]

Hey, @nova glade

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[thin plover]

#payment-support

make a ticket if your vip isn't working

[hexed whale]

ok thanks, no point sitting in waiting for support?

[thin plover]

only few admins can actually help with payment stuff, you're going to be waiting for a very long time if you do stay there

[hexed whale]

Its not a payment issue or idk. I bought vip yesterday and now the queue skip is not working?

[bold sparrow]

hi i bought premium on EU Long but i bought it 2 times can i get a refund?

[spare widget]

#payment-support

[pulsar zenith]

hi, i got banned for hacking assosiation. already apeal it and got denied. where can i see the time im banned ? i think saturday i can play on rustoria

[balmy cypress]

Hey, sounds like a payment issue

make a payment support ticket and we will sort that

[thin plover]

usually, bans are for 7 days

[hexed whale]

okok, did that, thank you

[pulsar zenith]

thak you

[thin plover]

your ban expired already actually

nevermind, it expire tonight!

I didn't read right

[rocky harbor]

hello everyone, I log on to the server and write disconnected hacking, although I never played with cheats and did nothing

[long wren]

!appeal

[glass olive]

Hey, @rocky harbor

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[long lagoon]

I was banned today for hacking. When It tried to appeal it on your site it says the only ban I have is 10 month old (But i`ve been playing on a server two full wipes and even yesterday). Also it says "Hacking" but I never used cheats at all, I was banned once on your servers for association and that`s it.
Can you please take a look?

[safe pilot]

Hello everyone, I have a question, I want to buy a skip-the-line pass on eu long and I have a question: will there be a wipe on the continent for the winter event or will there just be an event itself without a wipe?

Will the server be wiped for the winter event, yes or no?

[ocean fulcrum]

No, usually there is just an update for rust, but it does not force servers to wipe.

[brisk flume]

DS

look ticket eu 2663

[long wren]

did you make appeal?

[long lagoon]

Sure, no answer in 7 hours #07d4a5

[bold cobalt]

stats dont work?

[long wren]

appeals take 1-3 bussines days so please be patient

[pliant rapids]

really bad rubber banding on Us long

[rain ivy]

hi how can i buy vip for eu low pop

[ocean fulcrum]

!donate

[glass olive]

Hey, @rain ivy

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[ocean fulcrum]

Let me know if you need help 🙂.

[rain ivy]

but no stock right*

[ocean fulcrum]

Ah - let me check.

You’re right, there is no stock right now.

[rain ivy]

when ..

[ocean fulcrum]

!vipstock

[glass olive]

Hey, @rain ivy

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[ocean fulcrum]

Only (and best) thing to do now, is to just assign yourself the stock role.

Just earlier today there was stock for EU low pop it seems.

[blazing crown]

hey any admins

why is leaderboards for rustoria not working

[west viper]

hey admins why u banned my teammate @frigid stream is new id why banned ?

[frigid stream]

i just bought vip and hop into server today sadly
the reason is HACKING ? i dont understand

[lost snow]

Hacking is bad bro

[frigid stream]

i didnt broooooooo

[lost snow]

So its just admin abuse i guess?

[west viper]

new player with talent shooting why banned ?

<@&274971100184576010>

[frigid stream]

so if i got shot by anyone can i report them too :3

[lyric basalt]

!appeal

[glass olive]

Hey, @west viper

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[tired crystal]

I appealed a ban on the website what would be the estimated time it would take for it to be processed

[viscid vine]

1 or 3 days but it can take longer.

[rustic comet]

!ticket

[glass olive]

Hey, @rustic comet

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[verbal quarry]

good afternoon, I was just banned for cheats, although I did not use any third-party programs, I have a VIP, and now my house is full of resources, help me solve my problem

I was checked by the Shanzy administrator

@lyric basalt

@viscid vine @tired crystal

@frigid stream

[unkempt crow]

<@&274980199668645888> fix server

[stoic thistle]

Please don’t start this again.

[remote finch]

chat moderators can't interfare with servers.

[unkempt crow]

already lying

<@&274980199668645888> dosed server went down

[stoic thistle]

Stop pinging chat moderators.

[lyric basalt]

Feel free to DM me what happend

[gleaming compass]

on rustoria 10x it wont let me post into the ticket for some reason idk why so ill put it here

should be a 6 hour mute

[pallid raft]

can i refund a whitelist

[verbal pollen]

!refund
We'd be happy to assist you with your refund if your VIP meets the criteria below:

!refund

[glass olive]

Hey, @verbal pollen

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[pallid raft]

thanks

[near halo]

Did anyone mentioned here about a ton of bots on the steam app claiming to be rustoria moderators, asking people to ,,vote for their skins in steam workshop" and then sending suspecious links to people to do that? seems to be a lot of people joing the rustoria group on steam with the same account names, doing same things

[normal nova]

there is a hard cheater on small

[verbal pollen]

!scam

[glass olive]

Hey, @near halo

A scam is going around where a scammer will DM you on Steam or Discord to log into their website. This is 100% a scam and we will never DM you asking you to login anywhere other than: https://rustoria.co/ (Always double check the URL)

We will only ever give skins out in the #giveaways channel and you will see an admin tag you in there if you have won something.

Reset your Steam password immediately if you have logged into any of these websites and check you do not share that Steam password with any other services as if you use the same password elsewhere, it may be used to gain further access into your accounts.

If your account has been stolen please read this https://help.steampowered.com/en/wizard/HelpWithAccountStolen.

[normal nova]

pls check tickets

why reports doesnt work?

[verbal pollen]

!ticket

[glass olive]

Hey, @normal nova

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[verbal pollen]

If you've already filed a ticket, please be patient. Our Admins take care of tickets in the order received.

[normal nova]

/ticket ingame doesnt work

[glass olive]

Hey, @normal nova

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[normal nova]

he is flighing

[verbal pollen]

Which server are you experiencing this issue on?

[normal nova]

got message. there was an issue prosssing your ticket request, pls let the admins know in discord

[normal nova]

eu small

[verbal pollen]

Thanks for letting us know! I'll send a note up on it.

[normal nova]

he flew on ferry roof to take helicrates 😄

[verbal pollen]

In the meantime, please use the ticket on the website linked above with as much info as you can give the Admins so they can check into the cheater for you.

Sorry for the inconvenience!

[simple scaffold]

bro how do i report someone

[verbal pollen]

!report

[glass olive]

Hey, @simple scaffold

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[simple scaffold]

hes fucking raging

[normal nova]

when i see that First Seen
7 days ago
Time Played
31:55 then idk whats goin on on your server

[near halo]

Of course not the slightest problem with that. the only reason I text here about it is when i have joined the rustoria group on steam, and just typed in ,,rustoria" in the search tab, it has shown me 30 pages of people with the same profile pictures, same profile, same exact profile bio etc. Just mentioning it to make sure you as Rustoria staff are aware, and to suggest to ban them accounts from the steam group to make sure to minimize the confusion of people using steam, not knowing about the scam. Evidently it is not your responsibility if they do get scammed by such people, and it is not your problem in the slightest to take their bad decissions on your back, although I think it would be beneficial, if those profiles just couldn't have the rustoria server in their joined steam groups, because it would automatically be suspecious if they claimed to be a mod, and weren't even assosiated with the steam group. Thank you for your time

[neat pumice]

Hey there, we appreciate your attention to this issue. Sadly it has been ongoing for years, and we're largely powerless to do anything about it. It is not possible to ban individuals from steam groups, you can kick them, but you can only ban them from the forum section, not the group itself, incredibly enough. Steam did recently issue a wave of account bans, but it's realistically about as effective as us trying to kick them from the steam group - they just come straight back. We do all we can in terms of informing those with questions here, and post regular announcements about it.

[devout snow]

can i have vip if i pay more than usual? i mean if it's out of order for server?

[neat pumice]

If a VIP is sold out, it's sold out - not a question of price I'm afraid

[lyric ice]

hi im checking the status of my ban appeal'