support

[long wren]

@shadow aspen

[shadow aspen]

I already did my bad apply can i sent it in your dm?

[long wren]

nope

[shadow aspen]

How can i change it then

[proper laurel]

Can an admin help me with something?

My ban time should be up but the server isn't letting me in. And I can't make a ticket because the website says I don't have a ban.

[torn heart]

?steamid

[glass olive]

Hey, @proper laurel

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[proper laurel]

76561199272803753

[torn heart]

Odd, give it 15m and try to rejoin

not exactly sure why it's preventing you from joining, but i'll try a few things.

[proper laurel]

Okay, thank you

[echo bramble]

can u help my friend tiebe ?

@torn heart please

[torn heart]

what's up

[shadow aspen]

Hello can you help me?

[torn heart]

Possibly, what's up?

[shadow aspen]

I got banned after countering a raid with 3 friends of mine for hacking i have all the clips i got killed many time's we got a insane wipe but when we tranfered the loot back to base we got banned for hacking

i have clips that i play

[echo bramble]

yes we started a crazy wipe we were so happy

[torn heart]

I'll stop you here, did you make an appeal yet?

[shadow aspen]

Yeah but i can't put clips in the appeal 😦

[torn heart]

You can upload them to YT, and paste the link into the appeal

[shadow aspen]

Can i rewrite me apply or sent it to you?

[torn heart]

or medal, or any other service to upload a video and share it

[torn heart]

You can just send a message in the appeal that's already open

only the admin who banned you can fully review the appeal, so sending it to me won't do much unless I forward it to them, and etc. Better to just streamline it straight to them via the appeal

site is https://rustoria.co/support/appeals

[echo bramble]

ok thx bro

[shadow aspen]

thx man :))

[fathom oar]

Where to file an appeal

[west breach]

US mondays unplayeable

(again lagging asf)

[dusty saddle]

!appeal Right here

[glass olive]

Hey, @fathom oar

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[dull bobcat]

hi, i am still banned and i made appeal and i have proof i wasnt cheatings and odnt know he was cheating can i get to talk to my banning admin'

[dusty saddle]

its takes 1 to 3 business days when did you open your appeal?

[dull bobcat]

@dusty saddle my appeal was denied

and id like to talk to myn banning admin bc iam so confused as to why am i getting banned wehn i had nothing to do with the hacekr

i been waiting past 2 weeks

[fathom oar]

ticket

[dull bobcat]

and this is getting very frustrating

[dusty saddle]

You can try to to speak with the admin, but you are most likely banned for good, if it was denied

[west breach]

what really is the frustrating thing is the state of theese servers... its a joke

[dusty saddle]

!ticket

[glass olive]

Hey, @fathom oar

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[vale bear]

so happy this week is my last week on rustoria

[near halo]

hahaha nice servers

thx god they work 🙏

thx god i bought vip for server that i cant even join on

[west breach]

this is getting really embarasing for you guys, i think i want my money back from the vip or some other compensation US mondays is unplayeable atm, and since i payed for the vip i think its fair, idk why but my friend from portugal is playing perfectly fine but us from czech republic cant even open a door or a chest its insane

[torn heart]

Hello, if you wish to request a refund for VIP you can make a payment support ticket at #payment-support .
We apologize for the current issues being faced, rest assured we are working as hard as possible to solve them, sadly they are more challenging then a simple fix at this time.
We don't want these issue as much as you don't.

[near halo]

yea i think imma refound my vip after like 2 days

[west breach]

thanks for feedback but still insane...

[torn heart]

We totally understand the dissatisfaction at this time, we are facing a tough challenge and working our best at it, if it was a simple fix it would have been solved ages ago, but we appreciate you giving us a chance, and we hope in the future when these issues are resolved we can regain your trust.

[thorn topaz]

Is there a reason Battlemetrics is showing Streamer Mode setting names on US Medium now?

[west slate]

@torn heart

i got a clip of a cheater but i cant upload it to site, can we call or something?

[dusty saddle]

!report

[glass olive]

Hey, @west slate

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[harsh hawk]

how do i check a association with hacker ban appeal

sorry if this is wrong chat

@torn heart

[ocean void]

have you already made an appeal or do you need help making one?

[harsh hawk]

i’ve made one

[ocean void]

you can upload your clip to youtube and add the link to your ticket aswell

[harsh hawk]

okay thanks

[ocean void]

average response time for an appeal is 1-3 business days as only the banning admin may handle the appeal. Im sure they will take a look as soon as theyre available.

[chilly patio]

Hej, when i try to connect i get message that i need contant chooky but he is offline for 12 hours, can someone else help me?

[ocean void]

If you send him a DM he will get back to you as soon as he can. Unfortunately you will have to speak with Chooky.

[brave lance]

!appeal

[glass olive]

Hey, @slow jay

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[light summit]

@slow jay 你好，有什么需要帮忙的吗？

[slow jay]

I entered the server a month ago and was unable to enter, and the last time I entered the server I was still normal and didn't know what happened

[light summit]

!appealcn - 你申诉了吗？

[glass olive]

您好, @slow jay

如果需要申诉您的禁令或者禁言，请访问以下链接去提交您的申诉: https://rustoria.co/support/appeal

如果您在 https://rustoria.co/link 链接了您的Discord账号，您将会从机器人的私聊收到申诉回复。
否则您需要去申诉网站查询您的申诉进度。

当你提交了申诉之后，管理员会尽快审核以及处理您的申诉。
备注：正常回复时间为1-3天，但根据具体情况有可能延长或者缩短。

[slow jay]

我很久没玩.co服务器了最后一次玩账号还是正常的可能因为vpn

[light summit]

那你提交申诉吧 管理员看到了会回复你 让你知道是什么问题

[slow jay]

申诉了

但是我的队员在服务器等我

[light summit]

没办法 只能等管理员回复 正常回复时间为1-3天 感谢你的耐心！

[slow jay]

管理员现在好像都不在线

[slow jay]

红色颜色的是管理员吗？

[light summit]

是的

[slow jay]

都在请勿打扰😫

[light summit]

Discord 上找管理员或者艾特他们没用的 关于申诉的事情 他们只会在票里回复你

[slow jay]

好的

[light summit]

Not the place for non-support related stuff

[near halo]

Sorry wrong channel

[fathom oar]

哈哈哈

[rugged glacier]

@balmy cypress im gg bom

you tell me come to discord

what happen

[glass olive]

Hey, @rugged glacier

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[rugged glacier]

https://steamcommunity.com/profiles/76561199250763914/edit/info

[rugged glacier]

https://steamcommunity.com/profiles/76561199250763914/edit/info

[rugged glacier]

76561199250763914

[rugged glacier]

ok

[rugged glacier]

[rugged glacier]

ok?

[light summit]

Hello, if Luke requested for you to come to Discord, he will reach out to you once he sees your earlier tag. Either that or you could drop him a DM. There is no need to keep typing here in support because he will reach out as soon as he is online 🙂

[waxen dagger]

he server is allways crashing me

i don't know why

disconnected: Exception (cs:102115): ArgumentNullException: Value cannot be Parameter Name : source

[lilac jewel]

@balmy cypress Hi，this is my ID 76561199663905039,pls check

[glass olive]

Hey, @waxen dagger

To verify your game files, follow the steps below:
https://files.rustoria.co/JkUAVPTgU4bYbZ4q6aab59vRd4rm3pEk.mp4

[maiden cipher]

Can you transfer VIP to another server?

[long wren]

Yes, but there's a condition #payment-support try ticket

[frank flare]

some guy i invited on my team was cheating and now im banned

i didnt know he was cheating what do i do?

[jovial plinth]

!appeal

[glass olive]

Hey, @frank flare

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[indigo swallow]

Where will the response to the appeal come?

[hearty coral]

@gloomy sparrow Hello sir，my steam id 76561198276534534.
I was banned play with hacker.Last appeal did not pass.
It was already 9 months ago.I will definitely no longer play with hackers.
Can u help me unbanned? Please

@long wren Help me please

[hearty fulcrum]

have you checked if you are able to join the server?

can you try joining the server right now? if it disconnects you, please tell me the error message

[ancient wind]

!cheating

!cheat

cheater on eu mondays

[glass olive]

Hey, @ancient wind

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[jovial plinth]

https://rustoria.co/support/appeal

[ancient wind]

@jovial plinth

i dont want registration

on you website

i can just spent report on cheater?

[hearty coral]

Play with hacker

[jovial plinth]

you can use F7 in game to report

[ancient wind]

this cheater,

[hearty coral]

Play with hacker,9 months ago can u help me unbanned...

[hearty fulcrum]

i believe you need to wait for an admin to come check,

[hearty fulcrum]

we do not accept reports in discord. we also do not receive reports made through f7.
you can make a ticket using the in-game chat command /ticket add (message)

just write that command in the server chat, and it will create a ticket

[hearty coral]

All right .But i can't get on the ticket anymore

[hearty fulcrum]

it can take about 1-3 business days. (business days means not including weekends)

[hearty fulcrum]

i understand. that's why an admin will need to come check. please write your steam id in the chat and wait. if there is one available, they will come help.

[hearty coral]

OK my steam id 76561198276534534 thank u

[glass olive]

Hey, @ancient wind

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hearty fulcrum]

@ancient wind please write the command in the game chat

on the server

[ancient wind]

oh

[hearty fulcrum]

in your game

yesyes

[ancient wind]

ok im sorry

[hearty fulcrum]

it's okay

no need to be sorry

[ancient wind]

thx

[nocturne aurora]

NICE my game crashed and i try to join back to server it only took 2mins to try to reconnect and i m in queue rn

170 players ahead BIG W

[ancient wind]

you join 40 minutes

all good, its fast queue

[worn nymph]

Im currently getting scammed by a rustoria bot

[uneven fjord]

hi ı have a appeal its been 5 days

Appeal #19967c can someone check please thank you

[worldly edge]

I just bought the game and I'm banned on rustoria, wtf

[fair karma]

!ticket Please block them and make a ticket with evidence for admins on the website

[glass olive]

Hey, @worn nymph

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[fair karma]

Appeals are answered in the order received and typically take 2-3 days but may take longer depending on volume

[fair karma]

!appeal

[glass olive]

Hey, @worldly edge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[slender delta]

<@&274971100184576010> i get vpn ban but i cant go supportwebsit to make ticket

<@&274971100184576010> hello can you help me?

[barren pagoda]

I need admin, US monday cheater terrorising the server

[noble terrace]

!ticket

[glass olive]

Hey, @barren pagoda

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[noble terrace]

?steamid

[glass olive]

Hey, @slender delta

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[slender delta]

https://steamcommunity.com/profiles/76561199049127459/

[noble terrace]

Should be fixed

Wait 10 minutes before connecting

[slender delta]

ok

[ancient wind]

/steamid

[glass olive]

Hey, @ancient wind

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[hearty coral]

@noble terrace Hello sir，my steam id 76561198276534534.
I was banned play with hacker.Last appeal did not pass.
It was already 9 months ago.I will definitely no longer play with hackers.
Can u help me unbanned? Please

[noble terrace]

Appeal decisions are final

[noble terrace]

I will forward this to your banning admin though

[hearty coral]

OK i was banned 9 months ago ，punishment is enough

[noble terrace]

It is up to the admin who banned you. But I passed along your message.

[hearty coral]

OK thank u

[maiden cipher]

I want to transfer my VIP from the EU Mondays server to the EU Small server.

[near halo]

fix your fucking shit ass server

never playing here again

[slow kiln]

https://discord.com/channels/274965952116817920/883058174570135572

[maiden cipher]

This is my second ticket; they closed the first one and are not looking at the second one.

[slow kiln]

Did you play on EU Mondays ?

[vapid ginkgo]

I bought vip and now i cant join the server 😦

What should i do?

[slow kiln]

https://discord.com/channels/274965952116817920/883058174570135572

Create a ticket, they will sort out your VIP

[maiden cipher]

If playing means that, then I couldn't play due to the server lag. We couldn't progress at all because of the lag, and I couldn't even log in to the server for the whole day due to the lag.

[slow kiln]

https://discord.com/channels/274965952116817920/656251893596684290 If you have logged into the server after you purchased your VIP, it is now considered used and is untransferable. If you check the annoucements from Ryan, you could request an extension to the VIP

[maiden cipher]

If I request an extension for the VIP, will you extend it by 1 day? :d

[noble terrace]

30 days

I can confirm that any VIPs purchased between 1st August 2024 – 5th September 2024 will be extended by 1 month (5 days if Wipe VIP) upon request to our payment support team. ⁠#payment-support

Just make a #payment-support ticket and request an extension

[maiden cipher]

I can't open a ticket because I already have one active ticket.

[noble terrace]

I would just ask in your active ticket then

[maiden cipher]

oky

[dusk vapor]

it applies on 30d purchases only ?

[lilac vault]

hey can someone help me connect to eu mondays i cant join

[noble terrace]

If you got wipe VIP it will be extended by 5 days only

[noble terrace]

Try to connect via IP

[lilac vault]

still doesnt work

[noble terrace]

What is the error message?

[lilac vault]

connection attempt failed every time i press join, sometimes it lets me load then times me out or gets stuck on receiving data

but connection attempt failed for the most part

[noble terrace]

We're having ongoing network issues so it's most likely related to that. You can try using a VPN and connect from a different region to see if that helps

Otherwise just keep trying to connect and eventually you will get in

[lilac vault]

i tried using my mobile hotspot that didnt work either, ill just keep trying, thank you for letting me know about the issues

any idea when they will be fixed?

[noble terrace]

No concrete estimate at this time. But the devs are aware and have been in communication with our host about it

[cerulean sage]

why i got kicked by hacking

i dont have hack

[slow kiln]

Whats the message you received? was it by any chance Flyhack kick ?

[cerulean sage]

no

disconnected . hacking

why i dont have any cheat

[slow kiln]

!appeal

[glass olive]

Hey, @cerulean sage

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[cerulean sage]

!appel

and how much time

respond a admin

[slow kiln]

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[cerulean sage]

ok and you can say ho ban me

[slow kiln]

Sorry I can't see reports. The admin who made the ban will be the one responding to your appeal

[sweet frigate]

How fix ping?

[flat vapor]

why do u always have one map with both the oil rigs together for US main yk all the big clans hit up and vote up those maps

[slow kiln]

Last time I checked, you could vote for the next main map ?

[finite sapphire]

use vpn

[flat vapor]

yeah u can vote for the next main map but all the clans vote the one with oil rigs right next to eachother
i'm betting on map #3 to be the next map for us main

[slow kiln]

Unfortunately that's how map voting works. You could spam your friends to vote for the map of your choice

[flat vapor]

what friend

[slow kiln]

Will be hard if you play solo

[flat vapor]

what i always play solo

its only hard defending against a clan when getting raided

[slow kiln]

Can't raid a rig, so you should be ok with the voted map then

[flat vapor]

uh-huh ok bub

[bright goblet]

bruh

what is wrong with the server man. im requesting refund

[leaden ginkgo]

Is it possible to fix RTG eu? also NA is down?

@slow kiln

RTG eu is laggy af

something is actually wrong atm

[slow kiln]

The devs are completely aware of the EU server issues, but you're the first to ask about RTG. I'll pass on the message to the dev team to look at it

[torn heart]

NA Rtg is not down

[leaden ginkgo]

No one can join it

[slow kiln]

Timeout ?

[leaden ginkgo]

Yes

[slow kiln]

I get the same issue, just keep retrying to connect

[noble terrace]

DMed you

[vapid ginkgo]

I cant join

im getting Disconnected : connection attempt failed

what should i do?

[slow kiln]

@noble terrace

[lilac vault]

Disconnected:EAC:Temporary cooldown in effect for client, expires in 9 minutes 4 seconds

[west breach]

Us mondays is a joke

ur running the server on NINTENDO SWITCH OR WHAT?????

[near halo]

nice server guys hahahaha this is a joke

[west breach]

HUAWEI SERVER LITE

[proper gyro]

OMG us mondays.....

[fluid thunder]

fix eu monday's server cant even play !!!!!!!!!

[near halo]

us mondays even worse

shit fucking server fix this shits

[pastel lava]

@noble terrace restart the server

[opaque raptor]

fix us mondays cmon

[near halo]

shit servers

[vale bear]

arent you the fucking roof camper lmao

[near halo]

wdym no idk who u are

[vale bear]

nvm then

[near halo]

but ur name is telling me something but i dont roofcamp

[vale bear]

yeah youre the one that grubbed em

me

[near halo]

grub who

where

[vale bear]

you had a p2 I had a tommy and I was checking my phone but then I came back and killed you

[near halo]

oh with sar to back right?

[vale bear]

yeah lol

[near halo]

this server is so fucking shit

[vale bear]

then cam back again and killed i guess your friend that had a tommy at night or it was the people of the base

[vale bear]

horrible

[near halo]

not my tm8 i was there solo

[near halo]

i killed the guys from the 4x4

[vale bear]

theyre cringe roof campers

[near halo]

fucking shit server

[vale bear]

theyve been on their roof for at least 2 hours

[near halo]

haha

[west breach]

real...

[near halo]

@echo venture fix your fucking server bro

first and last time i am playing rustoria moose way better

[west breach]

very nice support nobody answering

[acoustic grove]

i got gamebanned 336 days ago can i play or na

[west breach]

🤡

[dull bobcat]

iam banned and i didnt even know who the cheater can i be unbanned its been 15 days all my buddies are unbanned

[vale bear]

deserved, they always know whos cheating straight cap

[west breach]

dont even expect feedback

[balmy cypress]

15 days doesn't sound normal, send your steamid here

[dull bobcat]

76561198147730557

[balmy cypress]

You appear to be perm banned

8 playing with hacker bans

Also your appeal was closed

[near halo]

@balmy cypress i want my ak kit and scrappy back

rustoria us mondays

[dull bobcat]

@balmy cypress bro i play the game so much i have literally 10k hours legit and its hard to know who is cheating

literally everyone is cheating on the server i cant even play with a team

[balmy cypress]

I am sorry but we cannot give items back

[near halo]

fix your fucking shit ass serve then

[glad hound]

Where do i report cheaters?

[near halo]

this shit is unplayable

3 of my friends cant even join

and i cant join aswell

[west breach]

real

worst server

[thorn topaz]

8 individual bans means you either have the worst luck, the worst friendship decision making, or choose to play with cheaters.

2 of the 3 are highly unlikely

[near halo]

aternos ahh server

[frigid owl]

haha

[dull bobcat]

i been playing for 3 years and rust and ruistoria has biggest cheater issue in the community how can i find players who are just good at the game

and are not cheating

[ocean void]

!report

[glass olive]

Hey, @glad hound

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[west breach]

bro can u fix the servers???? its insane, like why tf have i even bought the vip? 🤡

[dull bobcat]

bro like this is crazy i recently started cheaking battle metrics to see if players are not cehtaing or are legit but how can i catch if some one is using cheater loot

like bro i dont using my teammates computer and control it

[thorn topaz]

Our team rules? 24+ and older is our strictest rule. As age goes up the chance of them cheating drastically goes down. Profiles must be made fully public, no VAC Bans or Game Bans for other games, and the account must be over 3 years old. We have way too much money/time invested to risk being banned from Rustoria.

Heck, we just kicked a dude from our Discord/Team for even joking about buying cheats

[near halo]

fix your fucking server you retard

just lost like 4 ak kits on tugboat

[dull bobcat]

@thorn topaz thats too much work bro i just wanna play the game with people too much diggijng is crazy i dont have time for that

[west breach]

OMFG WE JUST LOST 4 FULL AK KITS BECAUSE WE CANT EVEN JOIN IN WTF IS THIS BRO ITS IMPOSSIBLE U GUYS ARE A JOKE

[dull bobcat]

@balmy cypress my brother is banned btw and he wasnt even play with us at all so is it a ip ban bc its not fair he wasnt even playing and he is banned opn rustoria

[balmy cypress]

You've already sent me 17 DM's I've not yet replied to, why also tag here? Just wait for a response which will not be immediate

[dull bobcat]

oh i thought you didnt see

[balmy cypress]

I would have to be wearing a bag on my head to not see 😄

[dull bobcat]

well ill wait i guess i been waiting for 15 days

[west breach]

rustoria fell off hard w theese servers

[modest rose]

ngl be gratefull he is even responding to you wakau i would straight up ignore you

[hollow inlet]

rustoria mondays gots a fat cheater rn

rage cheating and delivering loot to his friends

[near halo]

rustoria mondays got fat and very fucking bad server

[hollow inlet]

how can i get ahold of a admin?

[thorny hound]

!report

[glass olive]

Hey, @hollow inlet

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[light summit]

Hello! I am not an admin but if there is something you need to speak to an admin to, I am guessing it is probably related to a report or an appeal. For either, you can choose to create a ticket on our website 🙂

To report: https://rustoria.co/support/report
To appeal: https://rustoria.co/support/appeal

[west breach]

guys at least explain one thing to me, how is it possible that or friend from portugal is playing perfectly fine but us from czech republic cant even join in?????

[light summit]

What is the error message you are getting when you try to enter the server?

[west breach]

"disconnected connection attempt failed"

but our connection is perfectly fine

[quick finch]

simillar

on eu mondays

i can hear people outside my base playing fine

[west breach]

rn im on the server but i cant even spawn in

[quick finch]

while i cant even open a door

[west breach]

EXACTLY

[thorny hound]

Servers are currently having network issues, have you tried using a VPN?

it has worked for some, should give it a try

[quick finch]

vpn fro mwhere?

[west breach]

dont have money for VPN since i bought your vip and now i cant even play xd

[quick finch]

i doubt its network issue

if it was network issue i wouldnt hear other people wondering about my base

and receive chats

[thorn topaz]

Sounds like you've had 15 days to dig more into it to me /shrug

[quick finch]

some people chat live

my chat input is 10 min delay

[opaque raptor]

fix server us mondays

[pastel lava]

@echo venture can you restart the server

[quick finch]

cheater on eu mondays

[glass olive]

Hey, @quick finch

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[quick finch]

nick Aquila

one shot head shot in the dark from far away

[opaque raptor]

fix us mondays

[fluid thunder]

fix eu monday's

[near halo]

shit server

[sharp dust]

My appeal has been waiting for 5 Business days and is till pending any idea on how much longer I will have to wait i would like to play the next wipe

[oak void]

what does come to discord.gg/rustoria - awz3 mean

[west mica]

Please join #368790610783764480

[mossy pier]

kill

[lofty sigil]

pls fix the stupiest us mondays

gg 22 000 ping on us mondays 😢

[west breach]

CAN U FIX THE US MONDAYS ALREADY????

ITS BEEN LIKE THIS FOR 2 HOURS

[modest rose]

bro its been going on all day just it has been unplayable in the last 2 hours

[west breach]

yea man and nobody is helping us or giving back any feedback

its a joke

we cant even join man

[modest rose]

well rn i thinkk the server is offline

[west breach]

nah its not

[modest rose]

it kicked me

[west breach]

my friend from portugal is on but us from czech republic cant even join

[modest rose]

but i can rejoin

but will have 8k ping

[west breach]

do you know who to tag here?

[rose ibex]

when are monthly servers wiping?

[modest rose]

i mean they know no point in tagging them

rn my ping is okay

[west breach]

no but its wierd that or portugeese frind can play but us cant yk

[raven mist]

Try a VPN

[modest rose]

isnt it not allowed to play with vpn

[raven mist]

Yes you are

[verbal nova]

Hello. Are the lags gone? Or haven't you fixed the problem yet?

adm

[raven mist]

Still working on it

[modest rose]

ahh i tought it was standard on all officials

[wild karma]

Ben Avrupada Yaşıyorum ve sunucunuza Giriş Sağlayamıyorum Disconnected : Connection Attemp Failed Veriyo ve bu Durmadan Tekrarlanmakta

[raven mist]

Some have it disabled

[wild karma]

I live in Europe and I cannot log in to your server. It says Disconnected: Connection Attemp Failed and this keeps repeating.

[raven mist]

Please try to use a VPN

[verbal nova]

@raven mistwill there be lags on the upcoming wipe? on Rustoria eu medium

We are thinking whether to come in or not with the clan

[fleet cloak]

So they still didn’t fix us Mondays ?

[charred hedge]

Hi Admins. Is there any chance I can talk to someone in Waiting for Support?

[lofty sigil]

@raven mist my and my temats cannot join in the us mondays

[raven mist]

can you and your teammates dm me?

[lofty sigil]

@near halo @west breach my teammates

[raven mist]

Please dm me so we can do some troubleshooting

[near halo]

@raven mist i dm you

[valid glade]

Hello can I get a payment ticket?

[patent socket]

!VIPissues

[glass olive]

Hey, @valid glade

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[weak echo]

whats up with us mondays

[autumn charm]

I Can't join

[patent socket]

!network

[glass olive]

Hey, @autumn charm

If you are experiencing connectivity issues, such as:

• Rubberbanding
• Time-outs
• Noticeable ping or packet loss spikes

First try closing Rust and restarting Steam. If this doesn't work, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #network-support-old and provide your SteamID64 and any other relevant information so you can get the issue resolved faster.

[patent socket]

!network

[glass olive]

Hey, @autumn charm

If you are experiencing connectivity issues, such as:

• Rubberbanding
• Time-outs
• Noticeable ping or packet loss spikes

First try closing Rust and restarting Steam. If this doesn't work, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #network-support-old and provide your SteamID64 and any other relevant information so you can get the issue resolved faster.

[valid glade]

I can’t make ticket

[dusty saddle]

What is the issue you are having?

[valid glade]

‘’failed interaction’s’

Payment

Can you help me?

[dusty saddle]

you cannot access this ? https://discord.com/channels/274965952116817920/883058174570135572

[weak echo]

the sever is lagging bad and it doesnt stop

[dusty saddle]

i see let me escalate the issue

[valid glade]

I acces and I put the button ‘’open ticket’’

And it say failed interaction

I can screen shot if you want

[dusty saddle]

we are aware here was the announcement #announcements message

[dusty saddle]

no need i see it too, i have escalated it

[valid glade]

Okey

Thank you

[balmy cypress]

Hey, please try again in 15-20 minutes and should be working again

[valid glade]

Okey

[autumn charm]

Can help me someone?

i have 12365 ping us monday

[frosty hollow]

hello

can i ask why am i banned because i was banned a long long time ago at my early time off playing rust

my name is AMC-dogo

[dusty saddle]

!appeal Open an appeal and an admin will reach out to you

[glass olive]

Hey, @frosty hollow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[onyx jasper]

rust US monday lagging a bunchhh

[autumn charm]

yes its i Can't play this server

[valid glade]

Its not working

Again

[lofty sigil]

pls fix it

i love rustoria us mondays

[opaque raptor]

@fossil igloo mondom magyarul

csinald meg a szervert

fix us mondays

[sullen spire]

I've been sitting in waiting for support channel for 1hr

[opaque raptor]

yappers

[opaque raptor]

fix the server and i wont be talking

@fossil igloo

😡

👿

[valid glade]

It doesnt working

[north crest]

honestly, best way to get help is to make a ticket for the kind of help you need, or state it here.

[sullen spire]

My team got banned. I want to find out who if anyone was cheating. or why we got banned exactly because we did not play with a hacker as far as I know.

[vale bear]

dude how have I been lagging for over 4 hours 10,000+ ping and its not me, and my teammates are fine

[north crest]

In your appeal, ask if they can let you know who was cheating. They might tell you.

[autumn charm]

us too, just we can't join the server.

[vale bear]

fucking retarded bro, put money in and so many hours. for this.

[north crest]

Generally speaking, if the whole team is banned, someone's will say Hacking. You could also make them screenshare to show their disconnect message, and that way you can find out too.

[neat sphinx]

@lyric basalt

[west breach]

yea man we cant even join anymore

and nobody doing anything

not even feedback

[ocean void]

!appeal

[glass olive]

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[north crest]

from what ive seen, admins have been recommending trying a VPN to help mitigate this. Worth a shot

[north crest]

#support message

@autumn charm as well.

[autumn charm]

yes

oh i see thy

[north crest]

I hope it helps!

[autumn charm]

ok but i, which vpn is so good and free?

[autumn charm]

.

and where country is ok ping?

[west breach]

VPN doesnt work too btw

xd

[north crest]

I saw them mentioning Proton

[west breach]

yes

doesnt work

[autumn charm]

dead

[west breach]

proton doesnt work, nord vpn doesnt work nothing

[autumn charm]

💀

[north crest]

Someone said "Netherlands or something", another said "england"

[autumn charm]

Zebac say dosen't work proton all vpn *

[west breach]

i swear i tryed like 30 different countries

and still nothing

[autumn charm]

😂

[west breach]

its a joke theese servers

[modest rose]

bro is on the grind fr fr

[autumn charm]

yes

[north crest]

That was the only info I saw them giving, sorry!

[west breach]

BRO we lost 12 full ak kits and a tugboat because of this shit like its INSANE

[autumn charm]

no problem, i know but thanks

[north crest]

Like you appealed already?

[west breach]

yea atleast some feedback if nothing

[modest rose]

sounds like a skill issue to me haha

[west breach]

yea it kicked us in the middle of doing large oilrig

[modest rose]

you should have just moved country for the grind bro 😅

[north crest]

They have said some stuff in #announcements over the past while.

[west breach]

frfr or move servers

[modest rose]

nahh just move country moving server is too easy

[west breach]

real hahah

like nobody doing anything xd

[modest rose]

nahh bro the host is working on it its just a really strange issue like not everyone has it so its not clear where it is coming from

[idle flare]

how i do to get the extra vip, i have been aftected by the server issue and im in the buy range

[north crest]

#payment-support make a ticket here

[torn heart]

Make a #payment-support ticket please

[north crest]

too slow

[west breach]

the problem is that nobody responding just a simple text would make it

[modest rose]

i made a ticket and they responded

and i think if you go really far up they have said something about it

[north crest]

They have been constantly saying the same thing that is also in #announcements xD

#announcements message
#announcements message

[modest rose]

#announcements message

[west breach]

nothing in announcement that is talking about the problem we have xDDDDDDDDDD

[north crest]

False

[west breach]

True

[placid bronze]

im looking for marzy，he ban me(come to dc marzy)

im just a roofcomper

hh

[nova iris]

How is monday

Lag or not

[placid bronze]

yee，monday

more lag

[north crest]

@lyric basalt

[nova iris]

😎

[placid bronze]

now is ok

6hrs is lag restar twice

[north crest]

Then you have to wait for the decision on it

[placid bronze]

mabey marzy isnt online.......

[ocean void]

If you went ahead and sent him a DM I’m sure he will get back to you as soon as he is available

[placid bronze]

🆗

ok

[shadow spoke]

Any update on implementing server fixes?

[ocean void]

Unfortunately once you have appealed and if they deny it..their decision is final

[dusty saddle]

on Rustoria Servers

I don't know why you were ban, I do not manage or have access to that

[prime walrus]

I have been banned, where do i make an ticket?

[toxic shard]

!appeal

[glass olive]

Hey, @prime walrus

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[toxic shard]

Cheating bans are permanent and applies to any future account you would create

[prime walrus]

TanQ!

[snow storm]

Hello, after entering the server, it gives an error saying "hacking" and it only happens on this server, please help.

[ocean void]

!appeal

[glass olive]

Hey, @snow storm

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[brazen lantern]

host server? mondays us?

es para mi vpn

en que ciudad de estados unidos'

[odd thunder]

someone on cargo on EU mondays is using the horse glitch

they are under the ground killing people

[mellow tundra]

Just had a look and don't see anyone doing this

[sudden needle]

Hello admins!

Do you have any idea when animals and mobs will start moving again in BR Main?

I know it's a performance focused change, but will that change?

[gritty trellis]

!appeal

[glass olive]

Hey, @gritty trellis

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[dark moss]

anyone can help me ?

[late escarp]

can anyone tell me when does the monthly sea long server wipes happen? which date exactly?

[formal monolith]

!wipe

[glass olive]

Hey, @late escarp

To find information about our servers, head over to #oldserverinfo and/or view the 'About Me' section of the server bots on the right-hand side.
Here you will find information such as:

• Server IPs
• Wipe Schedule
• Map Size
• Clan Limit
• Team UI Size

To learn more about the monthly force wipe, type !force.

[ivory talon]

staff chat please?

[rapid blade]

@subtle cape

[formal monolith]

Hello, what can I help you with?

[ivory talon]

is there a staff i can talk to?

[rapid blade]

<@&274971100184576010> can i dm someone

[formal monolith]

What is your question? Maybe I can help!

[ocean void]

Do you need help with a ticket or an appeal?

[ivory talon]

i keep getting disconnect for hacking. i went afk earlier and just came back and every time i login it works for 2-3 seconds and then disconnects me for hacking. look at my stats lol.

[formal monolith]

Is this ban happening on Rustoria servers only? or every server you try to connect to?

[ivory talon]

just rustoria

[ocean void]

!appeal

[glass olive]

Hey, @ivory talon

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[rapid blade]

can someone that is staff

drag me im in waiting for support

@ocean void

[formal monolith]

Were you maybe playing with someone that got banned for hacking? sometimes this can happen when you pick somebody up from lfg and you don't even know that they are hacking.

[torn heart]

can't vc at the moment but what's up

[ivory talon]

no nobody i have been playing with was banned

[rapid blade]

dms

[formal monolith]

Unfortunately I am just a chat moderator and cannot look into why you were banned, but you can create a ticket on the Rustoria's support browser by doing !appeal if you think this was a false ban.

[formal monolith]

!appeal

[glass olive]

Hey, @ivory talon

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[torn heart]

?steamid

[glass olive]

Hey, @ivory talon

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[torn heart]

I can look

[ivory talon]

76561198212778703

[torn heart]

fixed, wait 15m and rejoin

[ivory talon]

thank you

[glass crypt]

Hello, I played in RUSTORIA EU MONDAYS and u banned me for game with cheater. My steam id is huymorja2015 . Can u check information about this pls.

[ivory talon]

@torn heartits still not working

[slender delta]

<@&274971100184576010> I GET VPNBAN AGAIN, I CANT MAKE TICKET CAN YOU HELP ME?

[hearty fulcrum]

hello, if you think the ban is false, you can appeal at https://rustoria.co/support/appeal. if the ban is legitimate, it will remain, but it is likely a temproary one week ban

[formal monolith]

Hi there, What is your steam ID?

[slender delta]

https://steamcommunity.com/profiles/76561199049127459/

[formal monolith]

Did you already appeal before the error for appealing started happening?

[nocturne elm]

how do I make a ticket I believe there is a scam regarding RUSTORIA servers

[slender delta]

NO

when i get VPN ban i come to discord to apply

[formal monolith]

have you tried appealing on the Rustoria Official website? or is that what's giving the error?

[nocturne elm]

it's a "survey" on the servers and you need to click a link to "vote"

[slender delta]

no i cant go website to make ticket i have tried

[formal monolith]

The website is not opening for you?

[slender delta]

yeah i cant make ticket, i tried 10 times...

[formal monolith]

!scam

[glass olive]

Hey, @nocturne elm

A scam is going around where a scammer will DM you on Steam or Discord to log into their website. This is 100% a scam and we will never DM you asking you to login anywhere other than: https://rustoria.co/ (Always double check the URL)

We will only ever give skins out in the #giveaways channel and you will see an admin tag you in there if you have won something.

Reset your Steam password immediately if you have logged into any of these websites and check you do not share that Steam password with any other services as if you use the same password elsewhere, it may be used to gain further access into your accounts.

If your account has been stolen please read this https://help.steampowered.com/en/wizard/HelpWithAccountStolen.

[nocturne elm]

that's what I figured just wanted to make sure that it was known thanks

[hearty fulcrum]

please wait for an admin to check for you thank you

[hearty fulcrum]

thanks for letting us know. did you try to connect while you were waiting or did you wait without connecting? if you try to connect before the 15 minutes, it can cause an error

[slender delta]

bro i know this website, i cant make ticket why you ask me so many question and give me a same websits? if i can i will not come to discord find for help,thats so joke

@hearty fulcrumok ty

[formal monolith]

I am sorry, I didn't understand your question. Hopefully the problem will be fixed soon!

[ivory talon]

@hearty fulcrumi was trying to connect when he said that so that mightve messed it up

[hearty fulcrum]

okay please try to wait 20 minutes without connecting and see if maybe it gets better after that. if not, then let us know please

[ivory talon]

okay thANK YOU

[hearty fulcrum]

you can ask for help in discord, yes. we as moderators cannot see the same things an admin can, so we need to ask and check with you in order to try to help you. it was not meant to try to send you away from discord support. thank you for providing your steam id. if an admin is available, they will check on this for you.

[slender delta]

<@&274971100184576010> is half an hour i still cant join the server..

my base gonna get raid..

i dont know why i cant make ticket

[ivory talon]

@hearty fulcrumstill not working

now it says come to discord

[hearty fulcrum]

ah, i see. this is why we were asking so many questions earlier. it seems you've already appealed your ban. have you received a response to your appeal already?

[hearty fulcrum]

what does it say after come to discord?

[ivory talon]

marzy

is that a person?

[hearty fulcrum]

our admin @lyric basalt would like to speak with you. please send him a dm with your steam id

[ivory talon]

did i do something wrong?

is he online? @hearty fulcrum

[hearty fulcrum]

you will have to speak to marzy

[hearty fulcrum]

i don't think so, not right now, but perhaps in a few hours

[ivory talon]

bruh

hes not evne na?

how did i go from good to go to needing to speak with a admin ive never even spoke too

[hearty fulcrum]

your situation required admin assistance from the beginning. we would appreciate your patience, thank you.

[ivory talon]

@torn heart was helping me

[hearty fulcrum]

i saw that, yes. please speak to marzy as he is the one who can help you this time.

[slender delta]

@hearty fulcrum i still cant join

<@&274971100184576010> i get vpn ban need help

[slender delta]

no is 29months ago i didnt reveived anything

[split prism]

What’s the issue?

[slender delta]

i dont know

i cant make ticket and i only can come discord to support

[split prism]

Is the issue that you can’t use a vpn or you’re banned?

[hearty fulcrum]

@slender delta

[split prism]

Ah Nevermind

[hearty fulcrum]

did you already get a response to your appeal from before?

@slender delta

[slender delta]

no i didnt get

[hearty fulcrum]

can you show me please?

[slender delta]

is too long ago i dont know why i get ban

[split prism]

Make an appeal if you havnt, if they have not responded to it yet the admins will try and help you best they can

[slender delta]

bro i cant create any ticket

[hearty fulcrum]

it's not a ticket. can you click appeal?

[slender delta]

29 months ago i cant find the response

[placid bronze]

im wait marzy for 7hrs...

[hearty fulcrum]

you can click the ticket to find the response. do you remember what the reason for the ban was? if not, i believe you will need to wait for an admin to check on this for you.

[hearty fulcrum]

you can dm @lyric basalt your steam id and he will message you back when he is available

[slender delta]

no bro but i need join the server first

is onlt VPNban yesterday i have vpnban 1 times

[hearty fulcrum]

okay, even if it is only a vpn ban, you will need to wait for an admin to come check.

[slender delta]

fine

[hearty fulcrum]

76561199049127459

[slender delta]

https://steamcommunity.com/profiles/76561199049127459/

yes it is

[slender delta]

<@&274971100184576010>

[slender delta]

i need help!!!!!

[light summit]

请不要一直艾特管理员了。像之前 @hearty fulcrum 跟你说的，你如果已经申诉，管理员看到就自然会回复。正常回复时间为1-3天，但根据具体情况有可能延长或者缩短

[slender delta]

is 3 hours i cant join the sertver

[light summit]

只能请你耐心等待

[slender delta]

👍

[delicate lava]

Is ban evsion permanent ban?

[ocean void]

You can make an appeal if you haven’t yet

!appeal

[glass olive]

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[ocean void]

Are you still waiting on a response to your appeal or was it denied?

Unfortunately you will have to find somewhere else to play. Any decisions made for appeals are final

[weary mason]

That's Evasion.

[cloud granite]

Broski, you’re not smooth with it 😆 try better

[slender delta]

@weary mason i get vpn ban who can help me

@noble terrace

[long wren]

!appeal

[glass olive]

Hey, @slender delta

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[slender delta]

i cant

[remote matrix]

When I join it says I have been disconnected for hacking

[cloud granite]

We don’t take money, but if you’ll make a video of you telling some little poem, we’ll think about it. But do it with passion

Google “poems about forgiveness” and pick any

[ocean void]

!appeal

[glass olive]

Hey, @remote matrix

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[ocean void]

did you already make an appeal?

[remote matrix]

Evasion shouldn't be a problem if you dont cheat and was game banned for the dumbest reason

[toxic shard]

Once you cheater on rustoria you are not welcome anymore, on the current account or any future account

[cloud granite]

But we spoken about a video, and you just soullessly copy-pasted something. I don’t feel the passion and your heart in it

Family vibes always okay

[remote matrix]

not cheater tho

my account gets hacked and sold to a cheater, I recover it and I have game ban on rust

bs

[cloud granite]

Imagine being hacked in 2024. Sounds like a “you” problem. Literally anyone can say that bullshit stories and say it’s not them. Tf are you on?

[remote matrix]

Yes ik that and if I had anyway to prove it I would. Steams security is absolutely terrible and resulted in me getting hijacked.

You can not trust me but I am one of the few truthful people that actually got hijacked

[hearty fulcrum]

hey, you can move to #general if you'd like to hold a conversation. the support channel is not meant for conversations, only support requests.

[hearty fulcrum]

he is not a staff member. you can just ignore him.

[hearty fulcrum]

i believe you have already received a response from the admin above. if you have no other support requests, you can also move to #general to continue your conversation. thank you.

[remote matrix]

the admin above said I am a cheater which is straight lies

[hearty fulcrum]

i understand your situation, but this is how it works unfortunately. you are responsible for your account and its security. i am not an admin, so i can not help you beyond repeating what the admin has already said as they are the ones with the information.

[remote matrix]

how this works is shit, how come the victim of hijacking can no longer play the game EVER again with no way of proving innocence

pure bs

[hearty fulcrum]

making a poem or video will not get you unbanned. the person who said that is not a staff member.

[cloud granite]

You took away so much joy from us 🥲😆

[hearty fulcrum]

i'm not sure about your ability to play the game or not, but the admin has said that you are not welcome to play on rustoria servers. if you are not game banned, you may be able to play on other servers.

[hearty fulcrum]

you can move to #general

[remote matrix]

The admin is more than welcome to do a full pc check and even can have my fkn medical records if it will prove anything

[hearty fulcrum]

we do not do pc checks. are you banned by EAC?

[remote matrix]

Yes but there is no way to contact them

no email or nothing

[hearty fulcrum]

you can contact EAC to appeal your game ban here. https://www.easy.ac/en-US/support/contact/appeal
if your appeal is approved and the game ban is removed, you can bring the evidence of that approved EAC appeal to us, and we may reconsider.

[remote matrix]

Yeah they dont respond prolly too busy jacking off whenever they temp ban a real cheater, but perm ban a hijacked account

been a week since i made a ticket not a single answer

[hearty fulcrum]

it may take them a while to get around to it as they probably have a lot of appeals. for now, i think your best bet is to keep an eye on the email you submitted the appeal on as that is where they will probably respond to you.

[remote matrix]

ok thanks atleast someone understands

even facepunch told me to suck a dick

[brave sinew]

please reply #cbe4db

its already hours no one reply

[hearty fulcrum]

this is as far as i can help unfortunately because we have no say over EAC decisions, but best of luck to you. i hope you hear back soon.

[hearty fulcrum]

hi, ticket replies may be slow if we have a lot of tickets at the moment. did you make an F7 ticket or a ticket on our website?

[brave sinew]

im ticket on your website

the question is why banned only 1 of them what abt other playing wit that cheater

[hearty fulcrum]

hmm i'm not sure. if you can explain in another ticket that you think the second player is teamed with the cheater or if you have evidence you can provide, i suggest putting that in another ticket.

the admin will take another look for you.

[brave sinew]

ok thanks you i will try

[hearty fulcrum]

no problem!

[toxic shard]

This response was not for you

[slender delta]

@toxic shardi get vpn ban can you help me?

i cant go supportwebsite make ticket

[toxic shard]

why can't you ?

[slender delta]

i will show you

29MONTHS AGO i didnt receive any message

and i cant make ticket i only can come to discord to slove the VPN ban

@toxic shard

<@&274971100184576010>

[toxic shard]

give it a few minutes and you will be able to reconect

[slender delta]

ok

[flat rivet]

Guys i cant find 10x eu on server list . i connect with ip . and server always crashed . what happend to 10x ?

[hearty fulcrum]

it looks like the server is okay. are you able to connect to any other servers?

[flat rivet]

i connected another servers and they were good . me and my friends cant find the server on server list .

[hearty fulcrum]

that's odd. are your friends also unable to connect?

[flat rivet]

We are playing with four people and we all have the same problem. We can only connect to the server with IP and the server constantly lags. and we get dropped from the server

[lament hatch]

Is there anyway i can appeal a ban i really want to play wipe

[toxic shard]

!appeal

[glass olive]

Hey, @lament hatch

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[toxic shard]

Try to connect using a vpn

[next hornet]

Regarding the issue of appealing the ban, where should I go?

[placid bronze]

Banned for
Come to Discord.gg/rustoria - Marzy
EU Mondays
12 hours ago

god

[boreal pike]

Banned for "Play with hackers" wtf ?)

we play duo, and me and my m8 banned for this reason

[warped robin]

!vip

[glass olive]

Hey, @warped robin

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[next hornet]

<@&274971100184576010>

[balmy cypress]

?steamid

[glass olive]

Hey, @boreal pike

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[boreal pike]

76561198283059175

[warped robin]

@balmy cypressHello administrator, if I purchase a 2-month EU main VIP now, how long will I receive an extension? one month? Or two months?

[green spruce]

dont bother if ur banned ur banned i got done for ''hacking'' but never used scripts in my life

[balmy cypress]

Please use #payment-support

[balmy cypress]

?appeal

[glass olive]

Hey, @boreal pike

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[balmy cypress]

?appeal @next hornet

[glass olive]

Hey, @next hornet

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[placid bronze]

@balmy cypress have vip activity？

[balmy cypress]

Hey, whats up?

[boreal pike]

@balmy cypress check PM please

[placid bronze]

have vip activity？

buy1for3？

[brave sinew]

cmon man 3hours haven't responed anything admin in sea long #cbe4db #10da4e

[round dome]

@jagged escarp can u help me? I send appeal on site (Appeal #241b8d) because when i wanna enjoy the server (EU Small) i kicked with "Hacking" but i never play with hack/cheat/macros or something like that. I always play at home, but my PC is so bad and i go to the PC club when i can't enjoy. Help me pleeease

[balmy cypress]

What do you mean?

[round dome]

@balmy cypress can u help me with that?

[balmy cypress]

You will need to wait for an admin to be available to review your appeal

tagging in discord won't speed that up I am afraid

[placid bronze]

buy one year for free 3mons

Banned for
Come to Discord.gg/rustoria - Marzy
EU Mondays
14 hours ago

god pls

[balmy cypress]

I have no idea what this means

[balmy cypress]

This means you should message @lyric basalt

post your SteamID too @placid bronze

[placid bronze]

Purchase for one year at a time and receive an additional few months as a gift

im message him at first time

[round dome]

I payed money for PC-club to playing rust and i can't enjoy 😦

[balmy cypress]

You'll have to wait

[placid bronze]

...

[balmy cypress]

Who did you purchase from?

[placid bronze]

I hope to have this activity

haha

[balmy cypress]

We don't sell 1 year VIP

[placid bronze]

ok

can u help

he dont answer me

he palying rust.....now

[balmy cypress]

I am sorry but you've just got to wait, he will reply when he can.

[placid bronze]

ok

im wait for day by day

[ivory talon]

@lyric basalt everyone waiting on you

[celest rose]

vpn ban 76561199263605554

[lilac belfry]

YOOOO MAYBE U WANNA TAKE ADMINS FOR SEA LONG?

<@&274971100184576010>

JUST MAN WHO SHOOT 3 HEADSHOTS

ONLY

[torn heart]

!report

[glass olive]

Hey, @lilac belfry

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[raven mist]

Did u make a ticket?

Also turn off your Caps

[long wren]

make appeal?

[celest rose]

I appealed and will handle it

[lilac belfry]

HE USE SHEATS HE FUCKING NEW ON SERER

3 HEADSHOTS

[hexed nimbus]

!report and dont call out people in public silly

[glass olive]

Hey, @lilac belfry

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[lilac belfry]

Lmao come to sea

us small admin

check how many cheaters here

[hexed nimbus]

make a report the correct way and the admins will look

[lilac belfry]

will look after week

[hexed nimbus]

and here never and a week is BS the go trough tickets as fast as the can but if you think a F7 is faster feel free and calling them out will make admin cheks also useless as the can read here aswell and the can turn it off

[lilac belfry]

not fast i play sea long so many time and i know how fast i can get answer for my tickets

and on sea long like play 2 good admins

oat suck nec suck

bad admins

[lyric basalt]

Definitelly not everyone

[celest rose]

@lyric basalt I appealed and will handle it

vpn ban

https://steamcommunity.com/profiles/76561199263605554/

[hexed nimbus]

exactly who needs marzy

[celest rose]

My base has been raided. My vpnban is in a hurry and I need to access the server

[lyric basalt]

What you mean that I am playing Rust now 😂 I am at work, will reply to you when I get back home

Okay ?

[celest rose]

@long wrenI appealed to vpnban to handle the raid on my base. I need to guard my home

[celest rose]

gg

My base is gone.

[thorny dune]

This should now be solved and you can connect

[celest rose]

ok

[torn heart]

i'm currently 40 miles from my pc, telling me his ID won't do much

make a ticket

[raven mist]

Those are not even admins

Admins dont even play on the server

[lilac belfry]

no admins on seaa

[torn heart]

did you make a report

[lilac belfry]

yes

they already unbanned)))))))))))))))))

[daring abyss]

Administrator, I need to be compensated for credits.

[torn heart]

not very nice

[lilac belfry]

i think too good

[torn heart]

I don't think so

[daring abyss]

Who do I need to appeal to?

[raven mist]

What are you saying, admins are not server specific

[torn heart]

for compensation in regards to credits for your vip, make a #payment-support ticket please

[placid bronze]

@lyric basalt ok，sorry

[lyric basalt]

[daring abyss]

okey thx

[cedar gust]

Moderators and admins, what is the reason why it won’t let me into the server and says “play elsewhere”

[small flicker]

Means your banned

[cedar gust]

Hmmm, how could I have been banned automatically or based on a report, or was I being followed?

[balmy cypress]

?steamid

[glass olive]

Hey, @cedar gust

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[cedar gust]

I almost don’t understand what to do with this ID xD

I'm just a newbie, only 100 hours old, I don't understand why I'm banned.

Can you please help and tell me what to do?

[small flicker]

When you get your Id post it here or send it to him doesn’t matter

[cedar gust]

76561198021505221

It's just a shock to me that I'm banned xD

[balmy cypress]

Looks like you'll need to put an appeal in

[glass olive]

Hey, @cedar gust

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[cedar gust]

I have already filed an appeal

[placid bronze]

@balmy cypress why are u come china

a few months ago, it didn't need a visa

[warm zenith]

@gaunt hornet

[balmy cypress]

An admin will get back to you soon

[cedar gust]

Is it possible to find out the reason for the ban? It’s very interesting why a newcomer could be banned)

[balmy cypress]

I'd love to visit China but the visa is a ball ache to apply for

[placid bronze]

dont need

[cedar gust]

How and where?

[balmy cypress]

Couldn't say without a full review, the admin will reply inside of your ticket

[cedar gust]

ah, okay, I'll wait, I hope the base hasn't rotted)

[cedar gust]

oh bro, should I have created a ticket on the website or in discord?

I just didn't understand

[balmy cypress]

On the website where I linked

[placid bronze]

https://www.gov.cn/zhengce/jiedu/tujie/202407/content_6963327.htm

[balmy cypress]

Thats just when you take a flight that is connecting through china, you don't get to explore just sit in the airport

but take this to general though haha

[cedar gust]

OK, thx broo

[placid bronze]

in nanjin i look somanypeople

[celest rose]

@balmy cypress76561199337025039 vpn ban

[charred hedge]

Took only 1 hour to get wrongly banned and I can't seem to get it looked at after 24 hours 😭

[placid bronze]

@balmy cypress nonono

You can play in any province where the airport is located

[torn heart]

why would he be in china for 24 hours only

😭

[placid bronze]

no

[celest rose]

Can you remove the VPN ban, admin?@torn heart

[placid bronze]

somewhere can 144hrs

[celest rose]

76561199337025039 vpn ban

[charred hedge]

@torn heart Can you please look at my appeal brother? 76561198298012509

[placid bronze]

72/144hrs @balmy cypress

[hearty fulcrum]

感谢您提供的这些重要信息！这很有趣。但这不是谈话的合适场所。我们可以换个地方再谈吗？#general

谢谢

[placid bronze]

sorry

[celest rose]

Can you remove the VPN ban, admin?

76561199337025039 vpn ban

[hearty fulcrum]

没关系！谢谢你的理解

[celest rose]

管理员2

解开一下vpnban

[light summit]

Please refrain from tagging Admins endlessly. They will respond when they can and if you have already created a ticket, the admin handling your ticket will respond.

[thorny dune]

Hey there, this should now be solved and you can connect

[wheat coral]

hello every time i try to join EU monday server i get connection attempt failed. any one got a solution to stop that error?

[covert glade]

@thorny dune eu monday hardcore lagging... server f***** up

[neat sphinx]

@lyric basalt Why are you ignoring me?

[hearty fulcrum]

hello, he is not ignoring you - he is currently at work. please dm him your steam id or steam profile link and wait. he will reply to you when he is available.

[weak spindle]

cant join eu mondays

all servers working fine

[noble terrace]

Aware. Experiencing network issues currently

[weak spindle]

eta to fix?

[noble terrace]

Unfortunately no definite timeframe to share with you

[orchid meteor]

Hi Sir can u watch dm?

[noble terrace]

#payment-support 🙂

[near halo]

can i have a question if you guys refounded my VIP on US mondays can i use the credits to buy VIP on US Main?

[small flicker]

If you have credits you can use them on anything

[near halo]

where can i see the credits?

btw it says :You can buy another VIP on us when your current expires. so i cant buy VIP for thursday?

[noble terrace]

You can, there will just be a few days of overlap

[near halo]

so i can buy VIP for tomorrow?

[noble terrace]

If it is in stock then yes you should be able to

[quick finch]

eu mondays is broken again

[delicate lava]

hi ,admin. payment support EU-0992

[lyric basalt]

Please wait for response from our payment team

[delicate lava]

By the way, how can I obtain a profile picture similar to your account? I want to create my own ID

[formal monolith]

!network

[glass olive]

Hey, @quick finch

If you are experiencing connectivity issues, such as:

• Rubberbanding
• Time-outs
• Noticeable ping or packet loss spikes

First try closing Rust and restarting Steam. If this doesn't work, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #network-support-old and provide your SteamID64 and any other relevant information so you can get the issue resolved faster.

[north crest]

Why do you want to look like staff?

[delicate lava]

No! I just want to use my ID to create my own profile social image

[sweet frigate]

How fix fucking ping on eu mondays ? VPN dont help

[devout orbit]

''Disconnected: Come to Discord, AWZ3''

cant join

yk why?

[umbral tree]

I dont know why , by my ping keeps going over 3-5k only on rustoria - mondays US , ill onto other servers but it would work perfectly fine, do you know why?

[devout orbit]

@dusty saddle

[north crest]

@west mica

[west mica]

?steamid

[glass olive]

Hey, @devout orbit

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[devout orbit]

@west mica

done w that

what now

?steamid

[glass olive]

Hey, @devout orbit

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[devout orbit]

thats weird, but here 76561199147992217

[brisk venture]

hi, I have such a request, what is the probability that we will go to play this vape and the server, like this vape, will log and ping will be 14000?

[brisk venture]

hi, I have such a request, what is the probability that we will go to play this vape and the server, like this vape, will log and ping will be 14000?

[cloud granite]

Don't vape, it's dangerous for your health

[weak spindle]

xd

[whole heron]

hello

any admın to help

[formal monolith]

Hi there Kaann, what can I help you with?

[whole heron]

yes bro my frıends in the eu mondays and he says a cheater ruınıng hıs game

[quick finch]

dont breathe its dangerous for your health

[whole heron]

im here to help for hım

he is new in game

[formal monolith]

you can create a ticket by doing the command !report. Ill go ahead and do the command for you!

[quick finch]

yeah noticed some cheaters

headshot in night

[formal monolith]

!report

[glass olive]

Hey, @whole heron

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[quick finch]

one shot like 200-300m

[whole heron]

he said ı made ticket but nothing happened

[quick finch]

yeah i did too

reply was that they dont think he is a cheater and said if i to insist to report to eac

[formal monolith]

I am just a chat moderator so I can't do much about the hacker. If you haven't got a response yet, then I would say to wait around 1-3 days and the Rustoria team should come up with a solution!

[quick finch]

no player can see in the dark 200-300m and one shot headshot