support

[round bronze]

I'm not cheating, but it says cheating on every server.

hacking

[gloomy sparrow]

Make an appeal

[hollow knoll]

i did

[muted marlin]

can someone takealook at my ban appeal

[hollow knoll]

he did nothing happend

[cinder yarrow]

@gloomy sparrowI'm sorry

[gloomy sparrow]

Standard response time is 1-3 business days

please be patient

!report please don't call potential rulebreakers out in chat

[marble mantle]

Hey, @steel wren

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hollow knoll]

thats too long for something he didnt do

[round bronze]

I'm not cheating, but it says cheating on every server.
I've never played on the server before @gloomy sparrow

[muted marlin]

u got a cracked account?

[round bronze]

craked ?

vac ban

[muted marlin]

bruh

how much u buy rus tfor

[bitter grail]

!MAP

[marble mantle]

Hey, @bitter grail

To vote for a map, follow the instructions below:

• Head over to https://rustoria.co/maps and sign in with Steam
• You have 6 different map options to choose from per server
• Your map vote counts 2x by having VIP

Currently you can vote for the following servers:

• All our official servers (Main, Mondays, Medium, Long & Small)
• 2x Vanilla

To be notified when a map vote has started, please head over to #map-vote-roles and select a server.

[muted marlin]

!appeal

[marble mantle]

Hey, @muted marlin

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[gloomy sparrow]

Please wait 10-15 minutes before connecting and it should be sorted

[round bronze]

I'm not cheating, but it says cheating on every server.
I've never played on the server before @gloomy sparrow

pls

[gloomy sparrow]

Read the message above

[round bronze]

is this

[gloomy sparrow]

!steamid

[marble mantle]

Hey, @round bronze

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[round bronze]

wait pls

[round bronze]

76561198896657632

[sturdy oracle]

@gloomy sparrowvpn ban 76561199563987352

[gloomy sparrow]

I cant look right now so please make appeals and someone will look asap

[cursive kayak]

@normal mortar

:flag_eu: EU Main

IP: connect main.rustoria.uk:28010
Next Wipe: <t:1720706400:F> (<t:1720706400:R>)
Wipe Schedule: Thur @ 3PM UK Time
Blueprint Wipe: Force Wipe
Map Size: 4250
Team UI: 16
Vote for Next Map

[neat pumice]

Resolved

[neat pumice]

This was fixed 30 minutes ago, you have already connected to the server 20 minutes ago, not sure why you're still asking

[cursive kayak]

@normal mortar

:flag_eu: EU Small

IP: connect small.rustoria.uk:28010
Next Wipe: <t:1720706400:F> (<t:1720706400:R>)
Wipe Schedule: Thur @ 3PM UK Time
Blueprint Wipe: Force Wipe
Map Size: 3100
Team UI: 8

[near halo]

how do i whitelist my vpnn

[tough bane]

There is no need to whitelist a VPN, just connect. If you have issues connecting feel free to come back to this channel.

[round bronze]

thx

[candid loom]

need help on us long we are fighting cheaters

[marble mantle]

Hey, @candid loom

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[candid loom]

i reported but we need urgent help they are countering our raid and headshoting everyone

[tough bane]

Sadly you need to be patient. Admins are working on tickets right now and there is just a few online. Might take a little. Sorry.

[crimson merlin]

hello can i get whitelist to use exit lag?

[raven bison]

We don't do VPN whitelisting, you can just join

[crimson merlin]

routing is messed up honestly im getting 240ms should have 90

exit lag not VPN is not okay?

[lyric basalt]

Yes you can you exitlag or VPN

If your issues will continue feel free to open a ticket in #network-support-old

[crimson merlin]

Sounds good is there a process to get the whitelist?

[lyric basalt]

No, just join the server

We dont have whitelist

[crimson merlin]

ahh it crashes with exit lag maybe my files than ill check

thank you

[exotic river]

I was banned. Just now it said Disconnected: Playing with hacker, now it says Disconnected: You are banned from this server. My steam profile is steamcommunity.com/id/yitiano

Could you help me figure out what's going on?

[lyric basalt]

!steamid

[marble mantle]

Hey, @exotic river

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[lyric basalt]

Are you sure you are joining Rustoria ?

[exotic river]

76561198383970351

yes

Rustoria.co - EU Main

[lyric basalt]

Wait 15 mins and you should be good to join

[exotic river]

thank you

[zenith sleet]

i was been vpn banned

I just entered the game, why did you ban me? When the link was successful, it indicated that I was a hacker; But I couldn't find any ban on EU 2x in the appeal interface, please help me；and I can't find any information about this ban, I was mistakenly banned;this is my steam uid @lyric basalt76561199213340029

[muted marlin]

finally got unbanned

[zenith sleet]

I know, but currently there is no response from the management. I need to go online

I have been banned by VPN twice already

😫

[muted marlin]

have u appealed

i got unbanned within 12h

[deft storm]

@raven bison, question. The /playtime command, what is that linked to? I mean, since it sometimes just resets?

For example, on 10x EU. It reset 35 hours ago. Now it shows only 35h ingame time

But I have 5500 hours

Same happened for my entire team

lolzz321 and ris.

It just reset back to 0 hours with the /playtime command

[pliant oriole]

hello

ı see cheater

ı have a vıdeo please check

[abstract heron]

I need admin us medium cheater eating

Esping

He’s in my base

[lean linden]

!report

[marble mantle]

Hey, @abstract heron

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[abstract heron]

!report

[marble mantle]

Hey, @abstract heron

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[abstract heron]

I’m not giving u guys my steam login just so you’ll deal with a cheater

I did f7. They don’t check em

[lean linden]

Don't call out suspected cheaters here in Discord or in Global chat please

[abstract heron]

Thanks for nothing rustoria

Great servers

[lean linden]

I can tell you're frustrated dealing with a "suspected" cheater . . But, you'll have to file a report on our website or /ticket in game just like every other player has to do

[hexed nimbus]

you need to use the rustoria website or /ticket command as F7 reports go to facepunch/eac not admins here

[abstract heron]

F u

Do your jobs without stealing steam logins

How fing hard is it to log in and check a entity

[hexed nimbus]

lol steam id's are plublic idiot

[near halo]

when you log into any rustoria servers it gives facepunch/rustoria and everyone else on the server your steam id..

[abstract heron]

Oh that’s why they ask for your password

And to give permissions right

[hexed nimbus]

how hard is it to do /ticket add * your message * and click ebter in game if you dont wanne login to the webpage dumbass

[edgy ruin]

what is bro saying

[abstract heron]

They force u to log into their website with your steam credentials.

Aka your login

[hexed nimbus]

its a login its a secure server idiot not a shady webpage my god you dumb

[near halo]

@abstract heron rustoria has never been reported for stealing steam ID's

you're fine dude stop worrying about the most unlikely scenario

[abstract heron]

Doc what u think

Idc

[hexed nimbus]

the login is trough steam not the actual page you realy think a official community like rustoria recognised by facepunch would steal your account

[near halo]

It's okay bro, just do the f7 and leave it. Hopefully facepunch will get em!

Good luck!

[shy turtle]

.

[hexed nimbus]

yeah in about a month or 6

[shy turtle]

hello can anyone help me i want to see logs because someone team player removed my bed

[hexed nimbus]

even no need to login to the page as he can just type /ticke add steam id ........ is cheating and send it that way its the same thing without having to tab out or login to the webpage

[hexed nimbus]

the wont so dont bother

[lean linden]

Admins can't help you with your request

[shy turtle]

/ticket 76561199728401361

[marble mantle]

Hey, @shy turtle

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hexed nimbus]

its a ingame command my friend and its /ticket add -message here- and add a bit more detail then just a steamid

[shy turtle]

How does my teammate see my logs like this?

please can anyone help me ?

[lean linden]

https://rustoria.co/leaderboards

[dim temple]

Question, there is currently a discount on iron in the city on the European Main. And it turns out that buying it is cheaper than renting it out. The profit in scrap metal is small, but it is there. If I use this, will I be banned?

[abstract heron]

Blatant asf and still no admins

Go figure. F u rustoria mods

[brave lance]

!ticket have you created a ticket?

[marble mantle]

Hey, @abstract heron

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[mighty schooner]

yo

[brave lance]

https://rustoria.co/leaderboards

[abstract heron]

Respawning 80 rockets cause I’m fucked and u won’t do your job

I gave u the info

Solo being camped by a cheater group

[brave lance]

create a ticket and don't call them out

[mighty schooner]

he dont care

just got trippled again 200m

[lean linden]

Don't call out "suspected" cheaters here in Discord or in Global chat please

[mighty schooner]

its not suspected its 100% hes rage cheating

234m all head shots on 4 full metals

[lean linden]

You need to report either through our website https://rustoria.co/support/report or in game via /ticket

[mighty schooner]

you cant like view a player in game?

[brave lance]

I understand but we do not take reports over discord, you need to create a ticket either on the site or in-game by typing /ticket and putting this info in the ticket

[mighty schooner]

hes banned

any way i can be told where his base is?

[brave lance]

no we don't share that information

[mighty schooner]

ok

would it say if he was banned by a mod

[abstract heron]

I have them the info

He’s got 3 fucking game bans

But no don’t do anything.

He’s a game banned cheater on us medium

[dim temple]

snimayu vopros, ya ne pravil'no poschital
38 / 5 000
I'll remove the question, I didn't count correctly

[brave lance]

you literally have not created a ticket

[abstract heron]

Keep saying that

Apparently you won’t do your jobs without first getting my steam login info for your site.

Why don’t u explain why you want my steam login before you’ll look at a report

Because we all know you don’t do shit with in game reporting

[raven bison]

It's quite logical, so we know who is making the ticket

[abstract heron]

Oh. You want my steam password so u k ow who I am

[raven bison]

That's not how it works

[abstract heron]

Yea that’s logical

Tf it isn’t

Go to the page what’s it ask

[raven bison]

Why would steam give you password to anyone

It asks you to sign in WITH steam

[abstract heron]

Go do it instead of arguing

[raven bison]

Not give us your username and password

[abstract heron]

Tell me what u see

Do it. What’s it say next

What’s that permissions

What’s that huh

[raven bison]

What are you saying

How is it that every other player on the server has no issues with creating tickets, but here you are

[abstract heron]

How about you don’t respond if you don’t understand the process

[raven bison]

I know exactly how the process works

You don't know how it works

[abstract heron]

Really?

[raven bison]

https://partner.steamgames.com/doc/webapi_overview/oauth#:~:text=OAuth allows partner sites and,Getting Started for more detail.

Take a read

[abstract heron]

You want me to go to rustoria.co and input my steam I’d and password

[raven bison]

You are signing into your steam account on steam and then authorizing us to access your data (your steamid and profile picture)

[abstract heron]

I’ve read it. That’s why I refuse

[raven bison]

OAuth allows partner sites and applications on embedded platforms to perform certain operations on behalf of authenticated Steam users in a secure manner.
Did you miss the part where it says "secure manner"

[abstract heron]

Read what your pasting

[raven bison]

I'm not going to argue with you, as you are very clearly wrong

[abstract heron]

You think if trust some sweaty teen with my account that’s older than u. No

[raven bison]

If you do not wish to make a ticket then we will not be able to help you. Help us to help you

[abstract heron]

It’s too late now. All my shits gone

Because it’s so damn hard to go hey he said us medium and the player I’d was this.

But no. Argue for 30 mins

[raven bison]

You're the one refusing here, not me

[abstract heron]

Twist the logic however u want

Keep posting fake player counts to force vip purchases while your at it

That’s not illegal

[raven bison]

Fake player count on official

Gottem

[abstract heron]

“Official”

[raven bison]

Yeah, our servers that appear when you press the official tab on the Rust server list

[abstract heron]

Wow u made it on the cheater infested list. Congrats. Means nothing.

Sad asf when even camomo ripping everyone sayinhtgbthis shit is pointless

[torn heart]

i'm sobbing

[abstract heron]

But hey. Fuck everyone right. As long as you feel like your right

[lean linden]

https://tenor.com/view/tom-hiddleston-loki-this-guy-gif-10466991

[abstract heron]

You’ve had 12 of game bans today alone in us mesium

That’s not a single time you admins did anything g to help. 3 other players did file reports with you today and nothing. No admin. No report

No bans no explanation.

[raven bison]

All tickets are reviewed so you are wrong

[abstract heron]

Tf I am

[torn heart]

Ah Yeah, we don't actually do anything I forgot, all the tickets we review and bans we submit is us doing nothing

[abstract heron]

Your devs said don’t f7 we don’t see em

[torn heart]

We dont see F7 reports that's true

[raven bison]

We encourage players to make tickets

[abstract heron]

Smh

Crooked asf

Have a great day. Choke on dick while your at it

[raven bison]

Do you wanna know a cool rustoria feature!!!!

You don't even have to sign into the site with your steam account

You can just use /ticket in-game

[night marsh]

help

[thorny dune]

Hey, what did you need help with?

[near halo]

Us servers still offline? Kind of long time for a wednesday morning wipe right?

[night marsh]

i just got banned idk the reason

[thorny dune]

US servers are currently going through a daily restart

[near halo]

Probaby because you touch yourself at night.

[thorny dune]

!steamid

[marble mantle]

Hey, @night marsh

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[near halo]

I know. Just seems like a long time. Usually Small doesn't take this long. Just making sure it isn't an extended service this morning.

[slate cloud]

is there a airwolf (mini buyer) in fishing village on 2x

[night marsh]

done

what do i do give you my id

[slate cloud]

is there a airwolf (mini buyer) in fishing village on 2x

[thorny dune]

There is not

[thorny dune]

May be taking a little longer than usual, I will take a look, thank you

[primal bear]

yo berch

will the monday server die when main comes up?

[thorny dune]

I guess it depends what kind of pop you would call "dead", some people do switch, but it still has a decent amount on it

[primal bear]

like less then 85 pop i guess

[elder valve]

nah it’ll have more than 85

[night marsh]

i logged in what do i do now ?

[primal bear]

alr thanks bro

[night marsh]

logged in what do i do

[thorny dune]

Yeah usually over 100 still after main

[thorny dune]

Send me the SteamID64 number it shows you, so I can find your ban and see what's going on. You can do that here or in a DM if you prefer

[night marsh]

76561197963570895

[thorny dune]

Should now be fixed

[primal bear]

ok

[night marsh]

i was trying to use a vpn is that not allowed

[thorny dune]

You are free to use a VPN, they can sometimes cause issues like this though, but we'll endeavour to get these situations fixed as soon as possible

[novel prawn]

Help me! I was banned today by admins. I was banned for gameplay with cheater. I didnt know that he is cheater. I found him in the chat. For what period of time i was bunned?

[dreamy sparrow]

!banappeal

[marble mantle]

Hey, @novel prawn

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[gloomy sparrow]

Hello you are banned for 7 days but as stated above you can appeal^^

[neon matrix]

when is 5x US wiping

[dreamy sparrow]

!wipe

[marble mantle]

Hey, @neon matrix

To find information about our servers, head over to #oldserverinfo and/or view the 'About Me' section of the server bots on the right-hand side.
Here you will find information such as:

• Server IPs
• Wipe Schedule
• Map Size
• Clan Limit
• Team UI Size

To learn more about the monthly force wipe, type !force.

[neon matrix]

bruh

it says 4pm UK time and it hasnet wiped yet

its almost 30min past

[dreamy sparrow]

do you mean the No BPs 5X or the Trio 5X

[neon matrix]

no bps

there is 0 people on the server rn lmao

[dreamy sparrow]

in server info , it is set to wipe in 4 hours

[neon matrix]

/schedule it says 4pm uk yall should fix that fr

[misty scroll]

The time in #oldserverinfo shows 4pm UK, if the ingame command shows the same then I don't see what the issue is

Unless you are talking about the US server?

[neon matrix]

yea im on the us server

and it still says 4pm uk

[primal dove]

where do i make a ticket

[misty scroll]

Can you send me a screenshot please?

Should not be the case

[neon matrix]

and you can check, im the only person on the server rn lmaoo

[misty scroll]

Thanks, will have that fixed soon

[cinder yarrow]

VPN

Please check my ticket

@misty scroll

[misty scroll]

Please be patient

[cinder yarrow]

Can you hurry up,

thank you

[misty scroll]

I am not currently able to have a look at it, hence why I asked you to be patient

[cinder yarrow]

OK

[night marsh]

yo i need help

[wispy dirge]

What can we help you with?

[night marsh]

brech was trying to help me before and said he fixed it but nothing happened i used a vpn and it says im hacking and im still banned

76561197963570895 steam id

[cinder yarrow]

@wispy dirgeHacker attacks

Please fix it quickly

[night marsh]

[wispy dirge]

Looking into this

[wispy dirge]

?report

[marble mantle]

Hey, @cinder yarrow

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[night marsh]

ok

[hard glade]

Can someone explain to me why the slots on EU Long do not increase to 500 slots. The queue of 130 people

[cinder yarrow]

@wispy dirge

76561198422546017

@wispy dirgeyo i need help

[rich ice]

!ticket

[marble mantle]

Hey, @rich ice

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[night marsh]

dam

[wispy dirge]

It is being looked into, please keep an eye on your DM's / the appeal ticket for a reply.

[cinder yarrow]

OK

[spiral slate]

Can I report a cheater?

[dreamy sparrow]

!report

[marble mantle]

Hey, @spiral slate

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[spiral slate]

!report

[marble mantle]

Hey, @spiral slate

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[shy remnant]

@night marsh how can we help ?

[night marsh]

@shy remnant

[shy remnant]

??

[cinder yarrow]

@shy remnantyo i need help

[shy remnant]

What do you need help with ?

[cinder yarrow]

@wispy dirgeHacker attacks

[shy remnant]

?

Can you explain your issue instead ?

[cinder yarrow]

VPN

virtual network

[night marsh]

im banned but idk what reason or by who ?

[shy remnant]

!steamid

[marble mantle]

Hey, @cinder yarrow

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[night marsh]

76561197963570895

[cinder yarrow]

76561198422546017

[shy remnant]

Try in 10mn

Not before

[night marsh]

ok cheers

[shy remnant]

wait 10mn and try

[cinder yarrow]

OK

[primal vale]

hi

is it fine if there is a completly walled off monument with 1 entry?

[random gorge]

Hi, if anyone knows, how do i turn off auto-translation in server chat? Thanks in advance

[lyric basalt]

server ?

[lyric basalt]

You can use /translate off

[primal vale]

rustoria eu medium

its at a gas station at c24 i think, i left the server so i dont really know but somewhere around there

[lyric basalt]

It is allowed. On vanilla servers you cannot wall off outpost only

[primal vale]

ohh

[lyric basalt]

https://rustoria.co/rules/vanilla

[primal vale]

i thought yall ment walling off monuments

[marble mantle]

Hey, @obsidian zinc

To disable automatic translations on our APAC servers, please use the following commands:

• /translate off to disable translations
• /translate on to enable translations
• /翻译 & /번역 for Chinese and Korean.

Hey, @obsidian zinc

To disable automatic translations on our APAC servers, please use the following commands:

• /translate off to disable translations
• /translate on to enable translations
• /翻译 & /번역 for Chinese and Korean.

[obsidian zinc]

Здравствуйте я не могу зайти на сервер rastoria sea long по причине hackin хотя не было в жизни бана в расте.

steam id 76561199516567934

[random gorge]

thanks

[pulsar grotto]

!appealRU

[marble mantle]

Привет, @obsidian zinc

Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://rustoria.co/support/appeal

Если ваш Discord привязан к учетной записи на https://rustoria.co/link вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.

Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

[obsidian zinc]

как долго мне ждать ответа на апелляцию и как мне посмотреть ответ на неё?

[marble mantle]

Привет, @obsidian zinc

Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://rustoria.co/support/appeal

Если ваш Discord привязан к учетной записи на https://rustoria.co/link вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.

Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

[forest kraken]

!whitelist

[tribal plank]

@rotund musk are you looking for vip info?

[lyric basalt]

Hello you dont need whitelist to play on Rustoria

[crude thunder]

HI
We have been banned from the. co server. I would like to ask who is the cheat, and we need to kick him out of the team
76561199142321304
I want to kick him out of the team. I want to know who cheats are

[forest kraken]

Don't need permission to use Noping? I am Brazilian

[plain night]

the man put me in handbrake and constantly puts me in front of the computer, I can’t do anything, is this considered a buguse?

[ivory horizon]

<@&274971100184576010>

i have troubles

with handcuffs

[plain night]

me too))

[ivory horizon]

same

[raven mist]

Do the friendly emote and should be resolved

[plain night]

I'm handcuffed without handcuffs

[ivory horizon]

yes

[raven mist]

^same for you

[ivory horizon]

cant use emote

[plain night]

i can't do it

[raven mist]

is someone able to handcuff you again?

[plain night]

nope

[raven mist]

Hmm those 2 options always worked , not sure if there are any other methods to have that fixed

[plain night]

I don't have a friend with handcuffs

maybe u can help me?

[raven mist]

We cant really help with that as its a rust bug :/

[rugged torrent]

server lag

sea long

[raven mist]

What is your steamid?

[raven mist]

What is your steamid?

[plain night]

76561199051633942

[raven mist]

Thanks, forwarding internally

[ivory horizon]

i have same bug

can you help me too?

[raven mist]

!steamid

[marble mantle]

Hey, @ivory horizon

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[ivory horizon]

76561198071598925

[near halo]

ive still not been unbanned and ive been banned for playing with cheater i didnt do anything i didnt even know he was cheating

[raven mist]

Forwarded internally

[near halo]

anyone know what i should do

[dreamy sparrow]

!appeal

[marble mantle]

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[near halo]

ive already done that a while back

just got declined instantly

[near halo]

7 months ago

i appealed

[pliant abyss]

what to do if it is banned due to disconnect banned :hacking

[brave lance]

!appeal

[marble mantle]

Hey, @pliant abyss

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[lean linden]

If you already appealed and it was answered there is nothing else you can do

[hollow junco]

Admins if I was to play BR servers from nz would it route me directly or does it route me thru us?

[ember quest]

1 guy flying shooting people with m2 on launch eu main

btw

[lean linden]

Don't call out suspected rulebreakers/cheaters in Discord or Global chat please . . . make a ticket instead

[hazy vortex]

they respond in 3 hours for ticket bro...

[raven mist]

Depending on the availibility of the admins you'll get a response

[lean linden]

You can't get support for rulebreakers via Discord

[raven mist]

tagging us in here and reporting in here will only slow it down

[hazy vortex]

you won't ban its ok

[raven mist]

Your choice

[hazy vortex]

not my server idc

[raven mist]

So move to #general if you dont need support

[steel wren]

Где проголосовать за карту на расторию EU Main,

[raven mist]

https://rustoria.co/maps

[steel wren]

А вы русский понимаете или через переводчик?

[raven mist]

Transelating it

[ivory horizon]

some news?

[raven mist]

Nothing yet, its been forwarded to FP as we can't do much about it

[raven glen]

Vip gives you que prio and colored name if im not mistaken? ( us low pop)

[raven mist]

Yes

[raven glen]

cool thanks !

[ivory horizon]

other handcuffs isnt helping

[raven mist]

Yeah we'll have to wait for them to eventually fix it

[polar dune]

@raven mist can someone look into my ticket please its still happening now

[raven mist]

What is happening?

[polar dune]

one guy jumps 3 floots goes inside my base and his friend building on my base while tc still up

floors*

[raven mist]

No one can just go in your base, neither build something else than twig

Sounds more like someone went deep on you

[polar dune]

y but how did he get up 3 floors with out a ladder?

how did he friend build a door when is till hear him not breaking anything at all

[raven mist]

Thats a different story, i cant tell as i didnt see what happened

[polar dune]

he is in my base now

[raven mist]

I cant load in atm, im sure an admin will look into it asap whenever they'r getting to your ticket if you created one

[polar dune]

i got so many hours in this game i know what am talking about

[raven mist]

Thats what we are hearing alot 😉

[polar dune]

nice

nice way to deal with as adults

[raven mist]

?

[near halo]

so i can never play rustoria again?

[lean linden]

Apparently not );

[clever matrix]

My appeal has been approved but my ban still on ?

[raven mist]

Give it 15-20 mins without connecting

[clever matrix]

okay

[polar dune]

@raven mist can i upload a video in a ticket ?

[raven mist]

Yes, upload it to youtube/streamable or if its not too large you can upload it i believe

[hollow junco]

Admins?

[soft hawk]

i got banned for playing with a cheater by accident and they said my ban was 7 days but im still banned from server

i got banned almost 2 weeks ago

everytime I load into the server it says banned: hacking

[raven mist]

Not sure, one way to try out and join 😄

or do a tracert to one of the BR servers

[humble cliff]

What is the average time to get response on a ticket?

[soft hawk]

@raven mist

[boreal cloak]

1-3 business days

[brave lance]

?steamid

[marble mantle]

Hey, @soft hawk

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[soft hawk]

I gotchu give me a secx

[raven mist]

Thats appeals, normal tickets depending on the availability of the admins

[soft hawk]

76561199128194461

yea it just loads me in for a few seconds and then dcs me for hacking

@raven mist was that the right steam code thingy?

[raven mist]

Should be good to join in 15 mins

[lean linden]

Please report via /ticket or through our website https://rustoria.co/support/report not here in discord

[edgy fable]

your report function is not working

no servers are showing up to select

on your website

[limpid belfry]

the website is unresponsive, infinitely loading. Also gives me errors sometimes.

https://rustoria.co/maps/2x_mondays_eu

[light summit]

hello! thank you for letting us know. we'll look into this asap!

[lilac belfry]

someone can call hoppel

pls

[steel drum]

Is Luke online? I have an open ticket about VIP

[lyric basalt]

Forwarded

[neat pumice]

Working on it, thank you

[limpid belfry]

ty 🙂

[neat pumice]

Try now

[limpid belfry]

yep all working now, thanks

[thorn mango]

Please look my ticket, there is something wrong

[hard maple]

i have a question how long will it take for me to get unbanned ??? i just waited my 7day ban

[velvet plover]

my mate has never played rustoria and he just loaded in and got banned for hacking when he just isnt and he went on rustoria website to appeal and it says he doesnt have a ban on website

[hard maple]

https://steamcommunity.com/profiles/76561199128300804/

[slow hatch]

can you please review my cheater ticket

[thorn mango]

please, look at my ticket again..The problem was not solved

[shy remnant]

Did you make an appeal ?

Can you also send your full steam ID please

[marble mantle]

Hey, @hard maple

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[cunning thorn]

!appeal

[marble mantle]

Hey, @cunning thorn

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[signal cedar]

can someone look at my ticket

[shy remnant]

Ban appeal or normal ticket ?

[signal cedar]

normal

[shy remnant]

It’ll be looked at as soon as possible

Is it about reporting a player ?

[signal cedar]

yea

[shy remnant]

Ok, don’t forget to F7 them too

That’s going to FacePunch / EAC

[signal cedar]

i did ones and he was offline and now hes back on

[shy remnant]

Perfect

[signal cedar]

ik i did

[shy remnant]

Your ticket will be answered when it’s been fully dealt with

[signal cedar]

ok ty

[young grove]

HELLO. MY FRIEND GOT BAN FOR NO REASON AND HE WASN'T IN THE GAME HE WAS SLEEPING AND GOT A MESSAGE IN THE EMAIL FROM FACEPUNCH THAT HE GOT BAN. CAN YOU HELP US PLEASE

[hard maple]

im unbanned alg

[young grove]

HELLO. MY FRIEND GOT BAN FOR NO REASON AND HE WASN'T IN THE GAME HE WAS SLEEPING AND GOT A MESSAGE IN THE EMAIL FROM FACEPUNCH THAT HE GOT BAN. CAN YOU HELP US PLEASE

[stray timber]

Can someone look at my appeal??
steam id: 76561199712561563
Appeal number: #33bb0d

[young grove]

HELLO. MY FRIEND GOT BAN FOR NO REASON AND HE WASN'T IN THE GAME HE WAS SLEEPING AND GOT A MESSAGE IN THE EMAIL FROM FACEPUNCH THAT HE GOT BAN. CAN YOU HELP US PLEASE

[mellow tundra]

sounds like it wasn't a rustoria ban

[torn heart]

FP bans are from EAC, it's not us

[mellow tundra]

also please don't spam 🙂

[young grove]

SORRY. CAN YOU HELP US. HOW TO MESSAGE RUST FOR THE BAND TO UNLOCK THE BAN

[torn heart]

https://www.easy.ac/en-US/support/contact/appeal

[mild yarrow]

how to donate

[smoky cape]

!donate

[marble mantle]

Hey, @mild yarrow

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[muted breach]

Whenever I try and join Rustoria servers it lets me load into the game for a second and then disconnects me and says "Disconnected: Hacking." I even went to the ban appeals on the Rustoria website to appeal it says I have no records of bans and I have no issues connecting to any other servers. Is there someone who can help me or any idea on how to fix this?

[sterile dust]

how long the tickets take time, will admins answer them at nighttime?

[sterile dust]

all the admins sleeping?

can someone look at my appeal please

[jovial plinth]

The standard response time is 1-3 business days, but can be more or less based on the situation.

[sterile dust]

is there a chance someone can check the ticket out today

[muted breach]

Is there anyone able to help me or is there something I need to fill out?

[versed quartz]

!steamid @muted breach

[marble mantle]

Hey, @muted breach

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[versed quartz]

Best thing is just to remain patient, they will get to it as soon as they can :)

[muted breach]

76561198881154600

anything else I gotta do?

[brave lance]

wait 15 mins and try to reconnect - don't spam connect in that time

[muted breach]

ok thank you

[sterile dust]

76561198513752 pleasseee check my ticket someonee

[shut raptor]

how do i report cheaters i got 3 of them living next to me blantant walls and aimbot

hello?

[true estuary]

how soon does map votes come out before the wipe?

[brave lance]

!report

[marble mantle]

Hey, @shut raptor

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[modern rivet]

hello i have a problem

can i get somme help

https://fwjelaa.is-hot.lol/📸/cb8w75id.png

[spice crypt]

!appeal

[marble mantle]

Hey, @modern rivet

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hallow ginkgo]

cheter eu long aim 76561199230087396

ban pls

76561199086135088 frend cheter

30 min plaing xd

[echo stump]

guys i have a couple gamebans, im not sure if I am eligible to be able to play on rustoria us long

my newest gameban was 600 days ago

[barren plume]

me and my friend want a team i have 3.4k hours and he has 3.5k we are both really good elec and builders and are looking to build for 16+ deep teams DM ME !

[hallow ginkgo]

@mellow tundra

[echo stump]

guys i have a couple gamebans, im not sure if I am eligible to be able to play on rustoria us long
my newest gameban was 600 days ago

[marble mantle]

Hey, @subtle perch

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[thin plover]

what accounts do you have?

you can look at our website for the rules

[echo stump]

Thanks fore responding, what do you mean exactly by this?

[echo stump]

Yeah it says I can’t have more than 2 but I want to play this server that my friends are playing without getting them association banned from my bans from more than 2 years ago

[hearty fulcrum]

@worthy lion hello, do you need support?

[echo stump]

Can I get support on my ticket please ❤️ #1260778931024433162

[modern lodge]

Can I be given a reason on why I was banned for hacking?

I appealed and was denied I can give evidence I never was

[olive cipher]

im tryna do an association ban appeal but i cant login to my steam on the rustoria website

[near halo]

What's the message when you try to login?

[olive cipher]

banned for association apparently my tm8 was cheating since he full blocked me and loaded in the next day with that message

[near halo]

In the website

[olive cipher]

it wont let me login with steam

[near halo]

And what's the message that the website is giving to you?

Any error?

[olive cipher]

no i just never get the verification code it works on like logging into other third party sites but it wont send 2fa thru that one

[near halo]

Sign in Steam website first and try Rustoria after

[olive cipher]

i still couldnt do it

is there any way to appeal not thru site?

[near halo]

No

[lyric basalt]

Your appeal was approved

[lusty berry]

any chance someone could look at appeal #057561 before sea main wipe

[languid dagger]

i do

[hearty fulcrum]

how can we help

[languid dagger]

ill go open a ticket

[short coyote]

🥺

[languid dagger]

he said it comfortably

[scarlet oyster]

can somem one help me i dont know how to open a ticket

[languid dagger]

someone called me by my government name in chat how would i go about reporting something like this? i have the steam id

[lyric basalt]

!ticket

[marble mantle]

Hey, @scarlet oyster

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[scarlet oyster]

ty

[lyric basalt]

@languid dagger same for you

[languid dagger]

thanks

!ticket

[marble mantle]

Hey, @languid dagger

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[heady root]

There's a trick walking on water right now, little oillin there

I didn't die, I didn't see your name

[mellow tundra]

Taking care of that now

[heady root]

ı have video

[modern lodge]

Thank u

[near halo]

help me i am banned pls unban bc i am playing tihs server with my fgriend

[wispy dirge]

?appeal - Please file an appeal and we can take a look.

[marble mantle]

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[lusty urchin]

!ticket

[marble mantle]

Hey, @lusty urchin

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[thorny dune]

Hey there, just to give you some feedback on this. This player was not fully game banned, they were only temp banned and this usually happens by EAC while they are checking. You can view their profile and see no game bans present. It will likely be removed and they’ll be able to continue playing.

[noble pecan]

hello i got falsebanned from cheating but i dont cheat pc check if you dont belive me

[raven bison]

steamid?

[noble pecan]

1771009299

[raven bison]

thats your friend code

!steamid

[marble mantle]

Hey, @raven bison

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[hearty fulcrum]

@noble pecan ^^^^

[noble pecan]

that?

64

[raven bison]

@noble pecan I can tell you with certainty that you were cheating

[noble pecan]

im not

[short coyote]

Good catch and ye possible, but I am still 100% sure the guy is/was/will be cheating.

[noble pecan]

pc check

[raven bison]

You will not be getting unbanned unfortunately

We don't do that here

[noble pecan]

ok mr falseban

[raven bison]

One of us is being truthful here

And I don't believe it's you

[noble pecan]

im not cheating how do i proof that

[native perch]

How to see the eu mian wipe map

[molten flicker]

!map

[marble mantle]

Hey, @native perch

To vote for a map, follow the instructions below:

• Head over to https://rustoria.co/maps and sign in with Steam
• You have 6 different map options to choose from per server
• Your map vote counts 2x by having VIP

Currently you can vote for the following servers:

• All our official servers (Main, Mondays, Medium, Long & Small)
• 2x Vanilla

To be notified when a map vote has started, please head over to #map-vote-roles and select a server.

[green briar]

same thing happened to me dog

got banned for hacking like what

can i put in an appeal?

[steel sedge]

admin help

[wispy dirge]

https://discord.com/channels/274965952116817920/368790610783764480

[exotic saddle]

hi im vpn ban @wispy dirge

76561198409587459

[green briar]

i got falsebanned for hacking is there any way i can ressolve this?

[lean linden]

!appeal

[marble mantle]

Hey, @green briar

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[wispy dirge]

Looking

[green briar]

when i do an appeal it says ban not found

[wispy dirge]

?steamid

[marble mantle]

Hey, @green briar

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[green briar]

76561199084822829

[wispy dirge]

Give it 20 min and try to connect.

[gusty swallow]

SEA main?

[quick bramble]

who is the eu 10x admin

ur dumb as fuck

[gusty swallow]

why?

[quick bramble]

first u wiped our base with a second cargo ship

now u gave the exact place of our loot to someone

[gusty swallow]

playing with cheaters

[quick bramble]

who is playing with cheaters

[gusty swallow]

you are abaghahahhahaha

[quick bramble]

im in the gods clan

have u ever looked at the gay clan

[gusty swallow]

neck clan

[iron cedar]

gods clan are known cheaters

[quick bramble]

dude

ur salty as fuck all of our clan can prove

[gusty swallow]

sound fat

[quick bramble]

fucking brainless admins

how can i report the admins

[green briar]

76561199084822829

[copper lake]

Fixed. Please wait 15 minutes and try reconnecting to the server.

[quick bramble]

@copper lake

who is the eu 10x admin

[green briar]

god bless

[copper lake]

?

[quick bramble]

who is the eu 10x admin

[copper lake]

What do you need help with?

[quick bramble]

admins mess with us

[copper lake]

Definitely not. What is the issue you're having?

[quick bramble]

yesterday they wiped our base with a second cargo on the map

i have proof

[thorny dune]

Admins do not play nor interfere with gameplay so that's not correct

[quick bramble]

,

explain that

[thorny dune]

Explain what?

[quick bramble]

the photo

what the hell is this

[thorny dune]

We don't drive the cargo, it picks it's own pathing and your base was in the way

No idea why it bugged and spawned two

[quick bramble]

theres two cargo

[bleak bone]

I think you are helping cheaters on your server. or clan players. There is a lot of bias on the server, there are a lot of cheats on the server and most of them are clan players who have been playing for a long time, but they are not banned:D The water comes to our house outside the ship's route, crashes and our loot goes away, but no admin helps us with this, even if we talk about cheats, you don't look, are you taking sides? Admins?

[quick bramble]

duke is funding them

[bleak bone]

The simplest visible tricks of the gay clan server. rustoria 10x eu. I can already see admin help 😄 How fair is it that you support your friends?

We play Rustoria 10x EU over 100 wipes, we are a well-known clan, but the admins take sides.

[thorny dune]

Again completely incorrect, the last time you reported a cheater to us was 23 days ago. We cannot ban players who you do not bring to our attention so this is wrong. Again as I just explained, we do not control cargo, it's path is automatcially generated and you happened to build your base in the way of it, this is out of our control and not something we can help with as we do not interfere with gameplay.

[thorny dune]

No we don't

[quick bramble]

theres 2 fucking cargos

how do you explain that

[bleak bone]

My friend, the ship's route and spawn points are clear. What happens there is 2 ships spawn 😄

[thorny dune]

No idea what game bug occurred that caused it to spawn two, I have passed this onto our development team to investigate, but doesn't affect that we do not control it's path and it would of happened with one either way

[bleak bone]

Everyone reports cheating clans. It is investigated and no one says anything. Ticket was banned 3 months ago and still not opened? How can I complain?

[thorny dune]

Everyone ticket is responded to with an investigation conclusion, you last reported someone to us 23 days ago. You can go back to our website to check you report response.

[bleak bone]

Why do I have a ticket ban on me?

[thorny dune]

I do not see any ban on you from the tickets system

What is your SteamID, I will double check?

[bleak bone]

I have a perm on me

[bleak bone]

https://steamcommunity.com/profiles/76561198301343358/

[thorny dune]

I don't see this account being restricted from using our ticket, where do you get the message that you are?

[bleak bone]

Look at the perms on me on your discord

[ornate girder]

@thorny dune Do you know this guy?

[thorny dune]

That has nothing to do with our system for reporting cheaters, you are still able to use this

[thorny dune]

No this is a scam, please do not click any links in these messages, block and ignore them

[ornate girder]

k thx

[south jackal]

!banappeal

[marble mantle]

Hey, @south jackal

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[dreamy sparrow]

!banappeal

[marble mantle]

Hey, @exotic saddle

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[graceful turret]

!banappeal

[marble mantle]

Hey, @graceful turret

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[olive ivy]

<@&274971100184576010> got a cheater. hes mad blatant plase dm for the clip

[shy remnant]

!report

[marble mantle]

Hey, @olive ivy

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[copper lake]

Add any evidence you'd like to provide into your ticket. Please do not call out rulebreakers in chat.

[olive ivy]

i have a clip

i dm u

[copper lake]

Add it to your ticket

[olive ivy]

on discord

[shy remnant]

On the website

https://rustoria.co/support/report

[olive ivy]

thx

how do i add a clip

[copper lake]

Upload the clip to youtube. Unlisted. Copy/paste the link into your ticket.

[olive ivy]

o ok

its abt a miniate long is that ok

will one of yous take a look now or do i need to wait

[dreamy sparrow]

The admins will get to it as soon as possible 😉

[exotic saddle]

@thorny dune hi im vpn ban 76561198409587459

[torn iris]

I GOT DCED THEN WENT TO QUE INSTANTLY

[exotic saddle]

@copper lake can u help me ，vpn ban 76561198409587459

[torn iris]

I GOT NO DC PROTECTION

[dreamy sparrow]

!banappeal

[marble mantle]

Hey, @exotic saddle

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[dreamy sparrow]

Yes, on rustoria we dont have dc protection active 😦

[torn iris]

bro why

[lyric basalt]

#announcements message @torn iris

[graceful turret]

!banappeal

[marble mantle]

Hey, @graceful turret

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[olive ivy]

i made a ticket

[dreamy sparrow]

Admins will get to it as soon as possible .

[lofty osprey]

@lyric basalt

Will you drag me if i join waiting for support

[cunning aspen]

where can I see the map of the EU small that is being viped today?

[versed quartz]

https://rustoria.co/maps/vanilla_small_eu

@cunning aspen

[cunning aspen]

thank u

[native perch]

How to see the map of the first vote of the eu mian

[dreamy sparrow]

Map 1 is winning atm

you have to vote to see the winner

[native perch]

thank u

[novel wolf]

!ticket

[marble mantle]

Hey, @novel wolf

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[twin kiln]

why i cant join server Connection Attempt Failed

my teammate cant join too

[dreamy sparrow]

Which server ?

[twin kiln]

sea main

nvm i can join

[dreamy sparrow]

Ah oke perfect 😉

[native perch]

How to know which di'f'g the icons of the map represent

[dreamy sparrow]

you mean on rustmaps ?

[native perch]

I can't read which resource point the icon represents on the poll map

[oak yarrow]

!report

[marble mantle]

Hey, @oak yarrow

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[dreamy sparrow]

you can, under the picture click " open in rustmaps" then you can see what icon what monument is 🙂

[native perch]

thank u

[dreamy sparrow]

No problem 🙂

[hearty fulcrum]

!ticketkr

[marble mantle]

안녕하세요 @novel wolf

우리서버 플레이어중에 규칙 위반자가있다면 채팅에 이명령어를 사용하여 무엇때문에 신고를하는지와 그사람의 인게임 닉네임 또는 스팀프로필링크를 같이 적어서 신고해주세요

예시) /ticket add "Favian 이라는 플레이어가 에임봇을 사용하고있어요"

티켓에 증거를 포함하려면 다음 방법을 사용하십시오.
- 스크린샷을 첨부하려면 Imgur와 같은 서비스에 업로드하고 /ticket에 링크를 포함하세요.
- 비디오 증거를 첨부하려면 Streamable 또는 YouTube와 같은 서비스에 업로드하고 /티켓에 링크를 포함하십시오.

만약에 차단되어 이의 제기를하고싶으시다면 디스코드에서 !appealKR 를 사용하세요.

[red pier]

When wipe eu main?

3 or 4 hrs?

[hexed nimbus]

#oldserverinfo

[graceful turret]

!banappeal

[marble mantle]

Hey, @graceful turret

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[near halo]

ticket Ticket #29a213
URGENT

[graceful turret]

help me please, I was banned for the reason Hacking but I didn’t play with cheats, I want to appeal the ban, but it says ban Not Found
Try connecting to our servers. Your ban may have expired.

server eu long nickname farm.bot_11

[boreal thistle]

!steamid

[marble mantle]

Hey, @graceful turret

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[graceful turret]

76561199118996118

[boreal thistle]

And when you try to connect it says hacking?

[graceful turret]

yes, writes Disconnect Banned Hacking

[tough yoke]

I have been banned by VPN. But I haven't been able to refresh the website.

hi admin

[dreamy sparrow]

Did you appeal your ban ?

[tough yoke]

vpn

[dreamy sparrow]

yes but did you make a appeal ticket for your ban ?

[dreamy sparrow]

!banappeal

[marble mantle]

Hey, @tough yoke

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[tough yoke]

I'm in China, you know. There is no way to refresh the website

[dreamy sparrow]

you can't refresh the website in china ?

[graceful turret]

help!

[rotund jasper]

Did you make a ticket?

[graceful turret]

I can't create a ticket because it says: ban not found.
Try connecting to our servers. Your ban may have expired.
I'm trying to connect to the server but I'm getting kicked for some reason : Disconnect Banned Hacking

[balmy cypress]

?steamid

[marble mantle]

Hey, @graceful turret

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[graceful turret]

76561199118996118

[twin kiln]

nice server

keep get timed out

why i keep got timed out

[graceful turret]

will you help me?

[drifting forge]

hey

how can I be verified in rustoria battle arenas UKN?

[modest magnet]

76561199118996118

HELP

[boreal thistle]

!verify

[marble mantle]

Hey, @drifting forge

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[twin kiln]

@balmy cypress

[gloomy sparrow]

!report dont call potential rulebreakers out in chat

[marble mantle]

Hey, @lilac belfry

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[lilac belfry]

if i do ticket i need wait 1 day

for ban

this sheaters

all have 10-30 hours

[gloomy sparrow]

no

its much faster

[tough yoke]

I have a vpnban. I have been waiting for a long time....

[lilac belfry]

LMAO

I create 1 month ago network ticket i didnt getting answer

[gloomy sparrow]

This is not a network ticket....

There is only a handfull of people that can help you with the network tickets

[lilac belfry]

u can give me answer for my ticket?

[hearty fulcrum]

it is probably an issue with Steam, your game, or your connection

try restarting your pc or your internet

[sudden mist]

ah crap

I was on a max 4 player server, and I was playing with 3 other randos, BUT I was in a clan with my offline friend. So I got banned...

OOOH FUUU... It was max trio...

F me bruuuh

So how long will I be banned?

I was so sure it was max 4 maan'

[versed quartz]

!appeal @sudden mist

[marble mantle]

Hey, @sudden mist

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[cursive kayak]

@normal mortar

:flag_eu: EU Medium

IP: connect medium.rustoria.uk:28010
Next Wipe: <t:1721311200:F> (<t:1721311200:R>)
Wipe Schedule: Thur @ 3PM UK Time (Bi-weekly)
Blueprint Wipe: Force Wipe
Map Size: 4250
Team UI: 12
Vote for Next Map

[sudden mist]

how long will it be?

the ban

[versed quartz]

It depends what the admin who handled it decided

I'm not able to view your punishment

[sudden mist]

ah

[cursive kayak]

@normal mortar

:flag_eu: EU Small

IP: connect small.rustoria.uk:28010
Next Wipe: <t:1720706400:F> (<t:1720706400:R>)
Wipe Schedule: Thur @ 3PM UK Time
Blueprint Wipe: Force Wipe
Map Size: 3100
Team UI: 8

[gloomy sparrow]

They were banned thank you for making a ticket

[cursive kayak]

@normal mortar

:flag_eu: EU Main

IP: connect main.rustoria.uk:28010
Next Wipe: <t:1720706400:F> (<t:1720706400:R>)
Wipe Schedule: Thur @ 3PM UK Time
Blueprint Wipe: Force Wipe
Map Size: 4250
Team UI: 16
Vote for Next Map

[native perch]

How do I download the map I wiped today to my computer in advance

[lilac belfry]

utoo

[cunning field]

hello plate

he's playing out of UI rage cheating for them

[dreamy sparrow]

!report

[marble mantle]

Hey, @cunning field

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[cunning field]

shut up

i cant use /ticket in game if im banned buddy

if u gonna ban for the cheater least ban the guy reporting me

[dreamy sparrow]

Then make a ticket on the website ?

[cunning field]

naw

u can cope with a group harboring a cheater

[dreamy sparrow]

You are a hacker crying about other people hacking ?

[cunning field]

no i dont care really

[hexed nimbus]

Guess you trying to get unbanned yourself

[noble terrace]

hi kanker

[cunning field]

$4 account

hi jyrce

DMS!!!

[noble terrace]

You know you can't play here 😛

[hexed nimbus]

Please don’t use that C word ty

[noble terrace]

that's his name lol

[hexed nimbus]

Well good reason to ban him it’s Dutch word for C

[cunning field]

she doesnt know hahahaha

[cobalt storm]

whens wipe eu main

[cunning field]

im sorry but you are a glazer

[dreamy sparrow]

1 hour from now 🙂

[cobalt storm]

it says it should of been now tho

[hexed nimbus]

Enjoy the ban buddy ain’t

[hexed nimbus]

#oldserverinfo

[cursive kayak]

@cobalt storm

:flag_eu: EU Main

IP: connect main.rustoria.uk:28010
Next Wipe: <t:1720706400:F> (<t:1720706400:R>)
Wipe Schedule: Thur @ 3PM UK Time
Blueprint Wipe: Force Wipe
Map Size: 4250
Team UI: 16
Vote for Next Map

[cobalt storm]

yh look

2 mins ago

[hexed nimbus]

In 1h

[dreamy sparrow]

it says 3PM UK time , do you live in the UK ?

[hexed nimbus]

Literally says in 1h my god

[cobalt storm]

yes but it says on that 2pm uk time

[ember belfry]

hermano como busco equipo?

[dreamy sparrow]

No ?

[cobalt storm]

look dm

[ornate kettle]

rustoria eu long snow cheater

[dreamy sparrow]

!report

[marble mantle]

Hey, @ornate kettle

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[limber abyss]

Ticket #0d3536

cheater

[marble mantle]

Hey, @limber abyss

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[naive oxide]

!report

[marble mantle]

Hey, @naive oxide

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[exotic saddle]

@dreamy sparrow hi im vpn ban 76561198836765045

[gilded trout]

I bought vip do I have to redeem it?

[dreamy sparrow]

If you bought vip it will be automaticly activated

[chilly parcel]

When you are loading in it wont automatically work. You need to reconnect to the queue and you’ll skip it 🙂

[dreamy sparrow]

I can't help you with bans brother , only admins and mods can 😦

[exotic saddle]

@chilly parcel im vpn ban 76561198836765045 im in a hurry

[exotic saddle]

ok thx

[dreamy sparrow]

But the only real thing you can do is make a ticket and wait

[tired niche]

yo pls help i got kicked forom server rustoria eu small for hacking. and now i have 180 queue

[bitter grail]

steam auth on rustoria main

[bitter grail]

nice server chat

[stiff granite]

vip problem

[hoary siren]

why is rustoria

vip not working

[gray coral]

#rewipe

[dim temple]

I hope that you will not betray yourself? And now there will be a restart.😆

[cunning escarp]

REWIPE

[chilly parcel]

Reconnect 🙂

[sturdy oracle]

@torn heart VPN ban76561199553666560

[gusty nebula]

REWIPE

[vivid kestrel]

REWIPE

[limber abyss]

Ticket #7a385f

[limber abyss]

Insulting players on the server

[steep geyser]

admins will you open more slots on eu small?

[stiff granite]

last week h24 lagged and crashed ! this week in queue but bought it last week come on fix that admin

[raven mist]

If you have queue #payment-support

You didnt even ask something

[stiff granite]

i made a support please check it

[native perch]

How many people will the EU Mian server scale

[leaden bronze]

@raven mist

I am using the wrong vpn, can help me unblock it, this is my id76561199244650854

[obsidian pendant]

is there queue protection on rustoria?

[opaque jolt]

admins, who work on long eu server , can u help me? people dragged me into a computer desk with handcuffs and a bag and I stayed here forever | steam - 76561199099234958

[noble terrace]

Handcuffs are an in game feature

We cannot interfere

[limber abyss]

@raven mist

[leaden bronze]

I am using the wrong vpn, can help me unblock it, this is my id76561199244650854

help

[opaque jolt]

i need to get killed

[obsidian pendant]

is there queue protection

[tidal yoke]

guys i have vip but im in queue?

[raven mist]

No

[noble terrace]

We cannot interfere with an in game feature

[opaque jolt]

ah ok

[torpid galleon]

why the downloading world stucked at 1.7%，is that my problem？

[obsidian pendant]

why would there not be queue protection if every server has it?

are you guys that money hungry

[native perch]

How many people will the EU Mian server scale

[noble terrace]

It is in #announcements

[noble terrace]

Slots are at the max

[river shoal]

rustoria should fix steam auth bc every wipe i buy vip i got the same promblem

[noble terrace]

If you are stuck in queue with VIP please make a #payment-support ticket

[opaque jolt]

What should I do then? The queue is big

[river shoal]

not queue i just join first one then i got kicked every single time

[noble terrace]

Spamming connect right at wipe sometimes will do that

But if you have VIP you should be able to skip queue

[opaque jolt]

?

[river shoal]

right i skiped queue but after what

[leaden bronze]

I am using the wrong vpn, can help me unblock it, this is my id76561199244650854

@noble terrace

[tropic vessel]

I bought VIP to the wrong server, I bought it to the US server instead of the EU server, can we change it?

[noble terrace]

#payment-support

[noble terrace]

you are in the server now, correct?

[sturdy oracle]

@noble terrace VPNban 76561199553666560

[river shoal]

yeah

my point is fix the problem

3 month and the bug stil not fix

[raven mist]

Dont think that can be fixed, as its a steam restriction

[primal edge]

Hello SEA LONG is lagging now rubber band, can u fix it and why heli down at base? can u explain is that new update?

[leaden bronze]

vpn ban I am using the wrong vpn, can help me unblock it, this is my id76561199244650854
Please help

[noble terrace]

should be fixed

[noble terrace]

fixed

[opaque jolt]

Jyrcella what should I do then? The queue is big*

[opaque jolt]

.

[leaden bronze]

I don't quite understand. Let me explain

[hearty fulcrum]

admin removed the ban.
please wait 15 minutes without connecting.
after 15 minutes, please try connecting

[leaden bronze]

Can I get help

Oh, I see you. I remember you. Thank you

[hearty fulcrum]

☺️

[leaden bronze]

Thank you so much. Love you

[hearty fulcrum]

[opaque jolt]

admins, who work on long eu server , can u help me? people dragged me into a computer desk with handcuffs and a bag and I stayed here forever | steam - 76561199099234958
what should I do then if u cannot interfere with an in game feature

[rose prawn]

go new account bro

[opaque jolt]

ok

[hearty fulcrum]

this is a part of the game that facepunch has added. we cannot interfere, unfortunately.

[opaque jolt]

ok

[rich ice]

!ticket

[marble mantle]

Hey, @rich ice

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[honest onyx]

sea main is down

[snow saffron]

can someone check Ticket #decf05

[minor temple]

Not currently?

[slim fulcrum]

unable to connect, its down

[honest onyx]

dw my exitlag shit its self

@slim fulcrum

[slim fulcrum]

oh is it exit lag haha

[honest onyx]

its exit lag bro yeah

[slim fulcrum]

250ping without it, damn

[honest onyx]

change server to signapore 2 or 1

[slim fulcrum]

ahh yeah cheers

[minor temple]

I was going to say, there's a lot of people on there currently

[honest onyx]

yeah cheers l kitty appreciate it anyways

[minor temple]

All good, Thank for letting us know

[grim fiber]

!refund

[marble mantle]

Hey, @grim fiber

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[shadow tangle]

i just tried to load into 2x vanilla and it says im banned "hacking" but i havent done anythin

[grim fiber]

!support

[nocturne copper]

Hello I have VIP, but why am I waiting in line to log in to the server?

[tropic vessel]

pls someone check for store-1984

[tiny bridge]

Can anyone from support help me?

store-1987

[wheat nymph]

can some1 help me i log in and it says "ban evasion" and kicks me out yet i don´t have a ban anywhere or any other game...

[echo solstice]

!report

[marble mantle]

Hey, @echo solstice

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[wheat nymph]

@echo solstice yeah i saw that but there it says "ban not found" so i guess i am not banned.... nor is there a mute ban....

[dusty saddle]

!appeal i would make an appeal and an admin can look into it

[marble mantle]

Hey, @wheat nymph

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[wheat nymph]

i can´t make an appeal for a ban i don´t have... thats my problem 😄 i can´t "choose" if it is a mute or a "normal" ban since i have neither.. 😄