support

[noble terrace]

A lot of people donate money to the server. It does not give you any benefit aside from queue skip

What is your steam ID

[royal hawk]

https://steamcommunity.com/id/OzO2001/

[noble terrace]

Your ticket was made 15 minutes ago

[thin wolf]

yeah

im not an admin my guy

[noble terrace]

Leave steam group, do /auth, wait 10-15 minutes, rejoin steam group, do /auth again

[thin wolf]

cheater running about killing people on your server for over 2 rs and your point is i made a ticket 15 mins ago and i dont get any extra benefits?

[marble mantle]

Hey, @thin wolf

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[thin wolf]

i didnt ask for any extra benefits i just asked for you to do your job

[royal hawk]

got it, thanks!

[noble terrace]

My point is that you made your ticket 15 minutes ago and we get hundreds of tickets a day

Yours is not more important than the others

We will get to yours as soon as we can

[sly orbit]

Hey I accidentially bought the VIP for the wrong server just now is that something I can get switched

[noble terrace]

If you didn't use it then yes. Create a #payment-support ticket

[sly orbit]

tyty

[thin wolf]

so do admins not actively watch servers

or look for cheaters, only respond to tickets?

[thin plover]

we do, but we can't possibly look at thousands of players at the same time, we are humans, not robots

[thin wolf]

obviously

[thin plover]

if only you could see our amounts of bans we get in a day, you'd be surprised

[thin wolf]

dont think i would

you separate per type of report tho surely

[toxic shard]

Out of curiosity how many players do you think joined our servers in the past 2h ?

[thin wolf]

all of them>?

[toxic shard]

rustoria ones

[thin wolf]

yeah

uhhh probably like 30,000 maybe more

because monday

[toxic shard]

It's a big number but not that big

[thin wolf]

not that big, over 2k on eu mondays

plus us, plus 24hrs plus over servers

idk

[toxic shard]

mondays has 500 players right now. you don't have that much turnover

but let's say close to 10k

[thin wolf]

850 pop with 600 q at 3pm

[toxic shard]

that's a lot of people to check/...

[thin wolf]

1500 right there

surely you priotise reports with videos in them

[toxic shard]

I don't take into account the queue

[thin wolf]

labelled with cheaters, q is connected

[noble terrace]

99.9% of our tickets are for cheaters

[thin wolf]

is it not

[toxic shard]

people in queue are not considered as active players

there is not much to check and most of them will leave the queue before joining

[vernal loom]

@toxic shard how can i know if there is any response to my appeal?

[thin wolf]

how many admins are there? roughly

i apologise for my cander

stressful wipe day

[toxic shard]

total ? 30 but on all timezones

and that's a lot

[thin wolf]

not compared to the number of players

a lot for rust tho

but i see the problems you have

have a good evening, sorry to disturb you all,

[toxic shard]

admins are not easy to recruit, you need to found people you can trust and want to invest time without any return

we can't play on the server we administrate for instance

[toxic shard]

between 1 to 3 days

[noble terrace]

I wasn't trying to be demeaning. Just trying to make you understand the sheer volume of reports that we get on a daily basis

[vernal loom]

I mean from where, in to the website? Or where

[noble terrace]

Hope the rest of your wipe goes well!

[toxic shard]

on the website, you can also link your accounts to get a dm from the bot

[vernal loom]

Okay

Thanks

[thin wolf]

no it was me i was just being rust, ty guys, yeah it must be hard to find people that can deal with this type of stuff as well

*rude

rust on the brain

[willow thicket]

@toxic shard check discord massage pls

[toxic shard]

!appeal

[marble mantle]

Hey, @willow thicket

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fickle quest]

It didn't work, I'm waiting for support to help me #network-support-old

[noble terrace]

We only have a couple people who can help with those, so unfortunately you will need to be patient and wait for a response

[fickle quest]

Thank you, I will wait

[forest junco]

why the server are crashing

[glass bolt]

how will i know someone is handling my ban appeal

i submitted it and idk will it alert me on discord

[noble terrace]

!link if you are linked you will get a DM

[marble mantle]

Hey, @glass bolt

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[noble terrace]

Otherwise you can check the website

[spare ingot]

Time out AND Time out AND Time out men, is a shit

[near halo]

where do i make ban appeal

[glass bolt]

!link

[marble mantle]

Hey, @glass bolt

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[glass bolt]

/auth

[marble mantle]

Hey, @glass bolt

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[shell pewter]

!appeal

[marble mantle]

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[trim coral]

!appeal

[marble mantle]

Hey, @trim coral

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[storm sand]

is it possible to transfer my vip to a diff rustoria server

[lean linden]

If you haven't used it yes

[lean linden]

https://discord.com/channels/274965952116817920/883058174570135572

[storm sand]

i dont think i have

[storm sand]

when admin get a chance chekc out my ticket thank you hope all of yall have a good night

[noble mica]

I was game banned over 400 days ago on another account and I allowed to play on a new account?

[smoky cape]

Yes

1 game ban is playable on a new account after 180 days

[slow light]

After problems with the Internet, I can't connect to the rustoria servers https://steamcommunity.com/profiles/76561198843304934/

[smoky cape]

!appeal

[marble mantle]

Hey, @slow light

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[glad umbra]

admins, I was banned for teaming with a cheater, my teammate didn’t say at all that he had cheats, he only confessed after the ban, he doesn’t play with us anymore

[smoky cape]

The ban will stay.

[white cove]

can i play with a non rust ban that was recent since its a false ban?

[glad umbra]

I'm Russian and I communicate through a translator

[smoky cape]

Запрет останется

[lean linden]

Yes

[crude root]

I was banned from the server before logging in, because of disconnect hacking, what's the problem? I'm not the only one

[wet cobalt]

Were can i appeal

[smoky cape]

!appeal

[marble mantle]

Hey, @wet cobalt

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[smoky cape]

@crude root

[lost rapids]

!appeal

[marble mantle]

Hey, @lost rapids

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[barren prism]

is this scammer lol didnt cloick any of thei links just curious

[dense escarp]

can i talk to a staff about a ban appeal?

[buoyant cradle]

!appeal

[marble mantle]

Hey, @buoyant cradle

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[thorny dune]

Yes, definitely a scam

[shut moon]

One message removed from a suspended account.

One message removed from a suspended account.

[marble mantle]

Hey, @shut moon

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[dense escarp]

and then they trade most of ur stuff to some brand new account

[barren prism]

ty berch ❤️

[lean linden]

What kind of help do you need, please be more specific?

[dense escarp]

i already sent a ban appeal

thanks tho

[lean linden]

Arighty . . You're welcome

[solemn sonnet]

I am prohibited from playing with hackers, but I do not know the duration of the ban

[lusty monolith]

Hello admins of rustoria have I been banned from the servers?It has already been more than 2 days since I filed the appeal

[thorny island]

my game says "come to discord" jyrcella

[vital shore]

!appeal

[marble mantle]

Hey, @vital shore

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[thorny island]

what does that mean?

"come to discord" jyrcella

[near rune]

/auth'

/auth

[marble mantle]

Hey, @near rune

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[copper lake]

It means @noble terrace wants to have a chat with you.

[hearty fulcrum]

/steamid

[marble mantle]

Hey, @thorny island

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[hearty fulcrum]

try to connect to the server. there is a timer when you are disconnected.

[hearty fulcrum]

have you checked if there is a response? sign in here > https://rustoria.co/support and select Appeals. you can see the previous appeal and open it.

[hardy saddle]

plz help with appeal

[hearty fulcrum]

hello, how can we help?

[robust solar]

How do I check stats

[lusty monolith]

Admins of the Russian Federation you have considered my appeal, please unban me on the servers of the Russian Federation I was banned by the manager Luke

I filed an appeal 2 days ago. Have you considered it????????????

[quasi dew]

Appeal can take 1 - 3 Buisness Days. 🙂

[smoky cape]

Did it say "come do discord - luke"?

[lean linden]

https://rustoria.co/leaderboards

[lusty monolith]

Yes, I wrote to him, he just doesn't believe that I have 800 hours and 2 acc and on one rast

[robust solar]

Thank you

[lean linden]

You're Welcome (;

[lusty monolith]

I don't understand why I was banned

Why?????

Please find out why I was banned by luke's manager. He is not responsible for what he banned me for.

[thorn forge]

!scam

[marble mantle]

Hey, @thorn forge

A scam is going around where a scammer will DM you on Steam or Discord to log into their website. This is 100% a scam and we will never DM you asking you to login anywhere other than: https://rustoria.co/ (Always double check the URL)

We will only ever give skins out in the #giveaways channel and you will see an admin tag you in there if you have won something.

Reset your Steam password immediately if you have logged into any of these websites and check you do not share that Steam password with any other services as if you use the same password elsewhere, it may be used to gain further access into your accounts.

If your account has been stolen please read this https://help.steampowered.com/en/wizard/HelpWithAccountStolen.

[hearty fulcrum]

If you have already spoken to Luke, then his answer is the final decision.

[thorny island]

oh alright

76561199337296932

[lusty monolith]

He wrote to me that he wants to believe me, but if I lie, he won't help me.

[thorny island]

76561199337296932

[lusty monolith]

Can I get banned for two accounts???

[hearty fulcrum]

Feel free to leave Jyrcella a DM with your Steam ID, and the admin will get back to you when they can

[thorny island]

alright thanks

[hearty fulcrum]

The decision is up to Luke, so you should speak to Luke directly and honestly.

[lusty monolith]

Good thanks

[silent tide]

Hello, I've just tried to connect to the rustoria EU 1/7 2x vanilla server and I've been banned for playing with cheater, except that I'm playing as a duo and my teammate doesn't cheat and above all he hasn't been banned, so I don't really understand why this decision was made.

[craggy stump]

after I logged in with my steam account on your website I tried to enter the game and when I enter it says STEAM AUTH FAILED

why??

[jovial plinth]

!APPEAL

[marble mantle]

Hey, @silent tide

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[silent tide]

Thx

[marsh solstice]

need someone to see this hack

[ocean thistle]

What do you mean?

[marsh solstice]

there is someone using wall and he eveytime only 1 shot

[ocean thistle]

!ticket

[marble mantle]

Hey, @marsh solstice

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[marsh solstice]

done

[thorn forge]

i love your youtube videos man 👍

[tribal zinc]

yo can i get an admin in a call i wanna ask some stuff

[ocean thistle]

If it's about waiting in queue - #announcements message

[warped robin]

How should I check how long my membership is left

[ocean thistle]

You'll need to log in (top right corner), then again in the same spot click on your account and scroll down

https://donate.rustoria.co/

[shadow terrace]

hello, I was banned from your server for using cheats, but I don’t use them, what should I do?

[ocean thistle]

!appealru

[marble mantle]

Привет, @shadow terrace

Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://rustoria.co/support/appeal

Если ваш Discord привязан к учетной записи на https://rustoria.co/link вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.

Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

[shadow terrace]

thx u

[ocean thistle]

No problem! :)

[craggy stump]

after I logged in with my steam account on your website I tried to enter the game and when I enter it says STEAM AUTH FAILED
why??

[ocean thistle]

Steam issue, try reconnecting until you're in the server

[tepid flint]

hi @ocean thistle i just buy teh vip how i see on the website if its activated i dont see any settings...of history vips or somewhere to verificated the activation post paymant

[hallow dagger]

Why i cant buy sams on 3x?

EU

[gleaming pier]

a person is playing with the wallhack, why is he not banned, I have canceled the ticket, but he constantly asks me wherever I am and from where I did not go

[craggy stump]

@ocean thistle can you help me ???

whit steam auth failed plss

[ocean thistle]

@craggy stump

[ocean thistle]

!ticket

[marble mantle]

Hey, @gleaming pier

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[ocean thistle]

What do you mean?

[hallow dagger]

we always bought sams at outpost

but now the sam/turett/test gen vending not there

so we cant buy these electrical items

This is a server update or ?

[boreal thistle]

can you make a screen of it missing from its usual spot?

Give us a moment we will confirm.

[tribal oxide]

sorry, please tell me what to do, I applied for epilation and in response I was given this discord, I submitted it already 8 days ago

[boreal thistle]

Please dont callout cheaters in chat

[hallow dagger]

I have to send the screen?

[boreal thistle]

i am loggin on to see

[hallow dagger]

Thanks

[boreal thistle]

you dont have to

!report

[marble mantle]

Hey, @boreal thistle

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[boreal thistle]

It is 3x EU no BP?

[hallow dagger]

Yessir

If theres sam ee are not get raided anyway xd

[boreal thistle]

I dont understand what you mean.

[vale musk]

where 'r should i write??

[boreal thistle]

!report

[marble mantle]

Hey, @vale musk

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[tribal oxide]

What should I do if I applied for epilation to unlock and in response I was given a link to this discord channel

[boreal thistle]

Я предполагаю, что вы имеете в виду, что подали апелляцию. И админ сказал тебе появиться здесь? Там указано, к какому администратору обращаться?

[tribal oxide]

where should I send the screenshot?

[boreal thistle]

Можете ли вы поделиться экраном апелляционного веб-сайта?

Вам предлагается связаться @blissful herald одним из наших администраторов.

Вы можете попробовать написать ему напрямую.

[tribal oxide]

Can I contact him now?

[boreal thistle]

С чем-нибудь еще вам нужна помощь?

[tribal oxide]

no

[hallow dagger]

@boreal thistle problem solved on 3x?

[shadow terrace]

почему вообще могло забанить за хак если я на сервере не разу не играл х2

я зашел мне с нулевой бан дали

[boreal thistle]

We are aware of it and trying to figure it out.

I dont have a ETA yet.

[crude root]

Написал аппеляцию 5 часов назад, по поводу разбана, когда уже все таки ответят? банят людей за просто так, сидишь ждешь как долбоеб

[boreal thistle]

Стандартное время ответа составляет 1-3 рабочих дня.

[crude root]

А могут по стандарту тогда не банить за hacking КОТОРОГО АБСОЛЮТНО НЕТУ

[shadow terrace]

мне так и не ответили почему банит при заходе на сервер,условно я зашел мне пишет 6 минут актива все 6минут я грузился,зашел-выкинуло-хакинг.

[boreal thistle]

Мне жаль, что вам придется набраться терпения.

[hallow dagger]

alr keep me updated if somethings news on

thanks

[blissful herald]

!steamID

[marble mantle]

Hey, @tribal oxide

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[tribal oxide]

76561199690935374

[blissful herald]

join Waiting for support voice channel please

[near halo]

i glitched into a base and i cant get out

like by accident

@gloomy sparrow

[sonic cloak]

Hello admins, help unban, ban for unintentional bug

[jovial plinth]

!appeal

[marble mantle]

Hey, @sonic cloak

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[sonic cloak]

Is it possible to speed up the unban?although banned for an unintentional bug

[neon root]

logging in saying banned for exceeding team limit? submitted appeal how do i follow?

[deep bough]

how do i use a vpn

trynna use one is it the same as rustafied where i just like verify somewhere

[slow lantern]

you can submitt a ban appeal

[slow lantern]

you have to wait until you hear back from the appeal

[neon root]

where do i see that?

[slow lantern]

you submitted a ticket right?

[neon root]

yes

[slow lantern]

it will appear on the left hand side where you see the other channels.

if i remember correctly it will be listed as your name

[neon root]

ok

[lucid hemlock]

where do i report a cheater

[near halo]

!report

[marble mantle]

Hey, @lucid hemlock

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[lucid hemlock]

!report

[marble mantle]

Hey, @lucid hemlock

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hallow dagger]

update about the 3x no bps sam site vending machine?

[dull sail]

Sea long wipe?

[boreal thistle]

Not yet.

[boreal thistle]

!force

[marble mantle]

Hey, @dull sail

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

3x will skip the wipe on Friday. 10x will wipe again on Friday.

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1720116000:F> (your local time) is the time of the next force wipe and it will happen <t:1720116000:R>.

[dull sail]

thanks appreciate it

[grave violet]

how do i report in game

[agile knoll]

!ticket

[marble mantle]

Hey, @grave violet

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[grave violet]

the ticket feature isnt working

???

[near halo]

What's the issue?

[grave violet]

.

[near halo]

Any error???

[grave violet]

nope just not even registering it

[near halo]

Send a screenshot

[long thistle]

I want to be unbanned

[near halo]

You are uploading a video?

[long thistle]

@toxic shard

u falsly banned me u prick

[near halo]

!appeal

[marble mantle]

Hey, @long thistle

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[long thistle]

why should i do that

[toxic shard]

No idea who you are

[long thistle]

i got fasly banned u banned me for being afk lmao

[grave violet]

where do i send the video

[toxic shard]

we don't ban people for being afk

[long thistle]

u do

[toxic shard]

there are anti afk features, but it doesn't ban you

only kick

[near halo]

Upload in YT first and put the link in the ticket, don't forget to mark unlisted

[long thistle]

u banned me

my message says come to rustoria marc

[toxic shard]

send me your steamid in dms

[long thistle]

i was in rustoria

[grave violet]

i dont know how to upload onto youtube

i usually just clip it and just send it into discord

[near halo]

There's a file limit, you can upload in any site

[grave violet]

https://youtu.be/dYdK62tIpI4

[near halo]

I didn't get it, you want to report someone?

Links are only in the Rustoria site not in-game

[grave violet]

i have reported in game before

no issues and now i cant

[near halo]

What server is this?

[grave violet]

wrong server

[minor temple]

😂

[grave violet]

i only play rustoria and for some reason we swapped

[near halo]

https://tenor.com/view/smiles-frustrated-sad-emoji-gif-25369804

The moment that i saw the chat i realize that is not Rustoria

[neon root]

can one of the admins take a look into my ban?

[near halo]

You made an appeal?

[neon root]

yes

[near halo]

An admin will take a look soon

[topaz gale]

tf is this

[formal cosmos]

@ocean thistle

hey

[glossy raft]

can someone help me ?

[minor temple]

Rust Bug. Restarting the Game is normally a fix for it

[minor temple]

What do you need help with?

[glossy raft]

ı bought the wrong VIP, ı want to change it, can you help me ?

[minor temple]

If you can make a #payment-support they will be able to look into this for you

[glossy raft]

okey thank you

[topaz gale]

i restarted rust and now got this💀

[minor temple]

!steamid

[marble mantle]

Hey, @topaz gale

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[topaz gale]

76561198917507576

[glossy raft]

@minor temple can you look at my ticket ?

[minor temple]

If you give it 5-10 minutes you should be good to go

[minor temple]

I cannot sorry. Only certain people can deal with those situations. Someone from our payment support team should be with you as soon as they can be

[flint ingot]

When does no bps 10x us wipe

[gloomy sparrow]

#oldserverinfo

[opal niche]

!ticket

[marble mantle]

Hey, @opal niche

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[vernal loom]

is there any admin who can see my ban appeal please??

[bitter tulip]

I have a VIP ongoing right now. If I buy a new VIP now, is it added to the duration of the active VIP? Or does it take 30 days from the day I bought it?

@minor temple

[sonic cloak]

is there any way to supplement the appeal? I think the ban is not intentional

[keen shore]

how do i stop my rust from crashing when i alt tab

or change windows

[brazen rivet]

i got vpn ban pls help me

https://steamcommunity.com/profiles/76561199692910390/

[west mica]

This is not a VPN ban

[brazen rivet]

i dont have anyother rust account

why ?

even buy yip for this wipe

[hearty fulcrum]

it will be added

[hearty fulcrum]

if you are asking if you can add more to the appeal, then you can reply to the open appeal by going back to the site you created it on https://rustoria.co/support

not the place for this @burnt pebble

[storm sand]

got it

[peak grove]

@rapid lichen Can we know the reason for our ban?

[south pewter]

@rapid lichen Can we know the reason for our ban?

[near halo]

What the disconnect message says?

[south pewter]

Playing with hacker

[wary whale]

Mee too

[south pewter]

help mee

[wary whale]

none of my teammates use cheats
and no one was banned

[near halo]

You guys invited a random person to your team?

[south pewter]

no

my friends

[near halo]

Joined another person team for pvp and leave it after, neighbors?

[south pewter]

no

[near halo]

Hmmmm

I doubt

[near halo]

!appeal

[marble mantle]

Hey, @south pewter

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[near halo]

Make an appeal

[south pewter]

We play with our own team, we are eight people.

[near halo]

Just make an appeal and the admin who applied the ban will review

Also ask for more information in the ticket

[keen shore]

how do i stop my rust from crashing when i alt tab
or change windows

[gloomy sparrow]

!steamid

[marble mantle]

Hey, @south pewter

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[near halo]

How much Ram you have in your pc?

[keen shore]

16

[south pewter]

okey

[peak grove]

@marble mantle240809638

[south pewter]

1575888561

We are regular players of this server, this is the first time we encounter something like this.

[hearty fulcrum]

that is not your steam ID. please use the link above

[near halo]

You need to run some tests, update drivers, game graphics quality, this problem can be everything

[wary whale]

I am in the same situation as them and none of my team is banned, and I took a ban for playing with a hacker

[gloomy sparrow]

#support message

[peak grove]

Can we please get the ban?@gloomy sparrow

@near haloCan we please get the ban?

@hearty fulcrum

[gloomy sparrow]

Send the steamid please follow the link that I sent before

#support message

[hearty fulcrum]

https://rustoria.co/getmyid

[south pewter]

76561199536154289

pleas helpp

[peak grove]

@gloomy sparrow

[pastel sierra]

Can we please get the ban?

[south pewter]

@gloomy sparrow

[gloomy sparrow]

Will look in a sec

[south pewter]

okey

thank you

[pastel sierra]

plate can we voice ?

[south pewter]

Please be quick, the doors of the house are left open

[pastel sierra]

we get better bro

ım waıt voıce channel

@bleak tinsel we r waıt bro

[vernal loom]

is there any admin available to see my ban appeal please??

[south pewter]

We are waiting for you on the voice channel, help us

[pastel sierra]

@gloomy sparrow will u help bro ?

we r waıt for u

[south pewter]

@near halo

[peak grove]

@near halo

[timber beacon]

@near halo

[gloomy sparrow]

I will in a sec please be patient

[pastel sierra]

okay bro

[near halo]

Yes?

[pastel sierra]

we have no crıme

[south pewter]

We are waiting as a team

[vernal loom]

@near halo

[pastel sierra]

absolutelt no cheat

please ınterested

[near halo]

Just wait, the admin is already looking

[pastel sierra]

okay

[near halo]

No need to spam or ping us

[pastel sierra]

how much wıll take ?

[vernal loom]

anna can you please check my ban appeal please?

[south pewter]

okey

kuzi keri

[hearty fulcrum]

only the admin in charge of your ban can make a decision regarding your appeal. please wait for a response, thanks. @vernal loom

[near halo]

[vernal loom]

ok no problem, but i dont know who banned me

[hearty fulcrum]

you're not supposed to know. the admin will respond to your appeal on the site https://rustoria.co/support

[south pewter]

Please be quick, the doors of the house are left open

[vernal loom]

Okay thanks

[south pewter]

Is there a team limit on the server?

[hearty fulcrum]

Which server? We have 20+ different servers

[pastel sierra]

2x eu

[hearty fulcrum]

I don't believe there is a limit

[pastel sierra]

thank u bro

[south pewter]

okey

[pastel sierra]

who is the hacker ın our team ? @gloomy sparrow @near halo

[onyx kayak]

RESTOCK LONG

[near halo]

!vipstock

[marble mantle]

Hey, @onyx kayak

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[south pewter]

@gloomy sparrow ?

[gloomy sparrow]

Looking now

[south pewter]

okey

[gloomy sparrow]

!appeal you need to make an appeal and so does your team

[marble mantle]

Hey, @south pewter

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[onyx kayak]

!vipstock

[marble mantle]

Hey, @onyx kayak

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[supple lichen]

im having trouble with the shipping container dlc, I tried to use the spray can to change the color but right click does nothing. Is this a bug or do FP server not allow the use of it?

[modest skiff]

Use a hammer and right click the sheet metal to change it to the shipping container. If that doesn't work then I'd assume its a bug.

[supple lichen]

ah i think i got it, thanks man

ive been trying to figure this out for 2hrs

[viscid kraken]

Hello, I talked to the support team but they are not helping. It is claimed that I am using cheats, but there is no evidence, I am playing on your servers and I want to continue, help me.****

There is another computer connected to the same server as me. They tried to ban it and it was banned to me.

Please help me I didn't use any cheats

[toxic shard]

You didn't play on rustoria for the past 2 months

[viscid kraken]

No, I played it 2 weeks ago on medium.

[gloomy sparrow]

!steamid

[marble mantle]

Hey, @viscid kraken

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[viscid kraken]

I received it but where should I send it?

[gloomy sparrow]

Send it here

[viscid kraken]

76561198329155140

[inland marten]

will you guys make a bigger restock opf wipe before the wipe on EU Long

[pastel sierra]

@gloomy sparrow can you please tell me who is cheatıng ın my team brother ?

[boreal thistle]

!vipstock

[marble mantle]

Hey, @inland marten

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[boreal thistle]

Did you make a ticket?

[gloomy sparrow]

Your appeal was rejected and the ban will remain

[viscid kraken]

@gloomy sparrow I'm still waiting

why

[gloomy sparrow]

You got an answer in the appeal

[viscid kraken]

What do you offer as evidence? Have I received any reports about your servers?

[gloomy sparrow]

We don't offer evidence

and neither does any other reputable rust community

[viscid kraken]

So why was I banned from all your servers?

[gloomy sparrow]

Its in the appeal

[viscid kraken]

why?

[gloomy sparrow]

....

#support message

[scenic barn]

123

[boreal thistle]

456

[viscid kraken]

So, will your bans be lifted in the future?

[lofty phoenix]

Hey will there be more vips for stock?

[boreal thistle]

When you log in the server it should tell you the duration.

[sudden forge]

ilove rustoria but i hate his cheaters

[boreal thistle]

!vipstock

[marble mantle]

Hey, @lofty phoenix

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[rugged ridge]

Cheater on the 10x if anyone cares to check in on that 🙂

[marble mantle]

Hey, @rugged ridge

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[grand drum]

Looks like 5x Trio is missing 3-4 vending machine @ outpost in the back corner .. resource exchange was one and another was where you buy coffins

[boreal thistle]

Thank you for the imformation we will look it over.

[shy remnant]

No, it’s permanent

[errant pawn]

i made a ticket the other day how do i see iy

[boreal thistle]

On our website in the support tab.

[boreal thistle]

https://rustoria.co/support

[near halo]

i got banned for playing with hacker

[silk steppe]

bro this kid on my team was cheating and i didnt even fucking know how do i get unbanned

[near halo]

^

[silk steppe]

tokyos my teammate

he has 10k hours i have 7.4k

we didnt even know bro was cheating

[gloomy sparrow]

!appeal

[marble mantle]

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[near halo]

i did

[silk steppe]

someone said its perm

[near halo]

no one is awnserin g

[gloomy sparrow]

!steamid

[marble mantle]

Hey, @near halo

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[near halo]

76561199203682893

[silk steppe]

i literally have

ss of him saying hes ban avading

and saying fuck you to us bc he got us banned

[gloomy sparrow]

Wait for a respone on the appeal

[silk steppe]

76561198969001720

thers mine if u need it

do i also have to make a ticket? @gloomy sparrow

like our whole team had no clue he was cheating and ban evading

[gloomy sparrow]

You can if you want to or you can wait out the ban

[silk steppe]

how long is the ban

[gloomy sparrow]

Try joining the server and you will see a timer

[silk steppe]

there is none

it just says "playing with hacker"

[dusty saddle]

!appeal you can make an appeal and make sure to add anything you have to the appeal.

[marble mantle]

Hey, @silk steppe

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[silk steppe]

can i add screen shots?

[eternal ruin]

yo is this guy real

sume guy named
Rustoria.co | ✪ Slayrz_

[gloomy sparrow]

!scam

[marble mantle]

Hey, @eternal ruin

A scam is going around where a scammer will DM you on Steam or Discord to log into their website. This is 100% a scam and we will never DM you asking you to login anywhere other than: https://rustoria.co/ (Always double check the URL)

We will only ever give skins out in the #giveaways channel and you will see an admin tag you in there if you have won something.

Reset your Steam password immediately if you have logged into any of these websites and check you do not share that Steam password with any other services as if you use the same password elsewhere, it may be used to gain further access into your accounts.

If your account has been stolen please read this https://help.steampowered.com/en/wizard/HelpWithAccountStolen.

[woeful yoke]

My appeal #0949c7 is open since 27 june, can somebody help me ?

[eternal ruin]

i dont know

[gloomy sparrow]

Your ban is for 14 days but you can still appeal it

[silk steppe]

okay im going to try bc i wanna play force wipe this thursday i was rlly looking foward to it bc me and tokyo have beef with alot of big groups haha

[eternal ruin]

btw sorry if this feels like spam
u can help me out by voting for our skin.

[Yesterday, 11:49 PM]
[WHN] демон☢:
na its ok

[Yesterday, 11:50 PM]
Rustoria.co | ✪ Slayrz_:
appreciate ur support 🙂
Steamworks - Build & Distribute Your Games on Steam
Steamworks is a set of tools and services that help game developers and publishers build their games and get the most out of distributing on Steam.
ht://thelink

what he said

[gloomy sparrow]

#support message

It's a scam

[eternal ruin]

o ok

thanks

[dusty saddle]

Yes, you can

[silk steppe]

thanks for the help. Also plate if i add as much info as i can do you think i could get unbanned by thursday?

[eternal ruin]

1 quiestion how can i get the drops

[gloomy sparrow]

It's not up to me the banning admin will respond in 1-3 business days

[silk steppe]

Okay thank u plate :))

[eternal ruin]

can you tell me

[marble mantle]

Hey, @heady path

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[dusty saddle]

There are twitch drops during special events.

[eternal ruin]

oh ok thanks

[upper arch]

any admins on us 2x vanilla

[gloomy sparrow]

There are no active rust twitch drop atm

[dusty saddle]

Hi what is your question?

[upper arch]

hi! we are going against a 8man rn and they have 2 cheaters! a ticket was submitted by my teammate and i was just wondering if they were getting looked into 🙂

[gloomy sparrow]

!report please don't call potential cheaters out in chat

[marble mantle]

Hey, @warm delta

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[dusty saddle]

You have done the right thing by reporting. Admins are quick about in game tickets, I always recommend also doing a facepunch ticket by reporting by F7.

[upper arch]

we have already f7 them all, and its been like an hour dealing with them rage cheating 😦

[dusty saddle]

!ticket Also going online you can add any supporting videos that can help an admin.

[marble mantle]

Hey, @upper arch

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[upper arch]

no worries , ill get them to upload the clips to the ticket

[wary whale]

How can i do a ticket'

[boreal thistle]

!report

[marble mantle]

Hey, @wary whale

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[wary whale]

I need here in discord

[boreal thistle]

You cant.

[wary whale]

They banned me for doing a going deep and the person I did it to was a cheater, I don't understand why they thought I was playing with them if I also killed them

[boreal thistle]

!appeal

[marble mantle]

Hey, @wary whale

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hardy saddle]

@hearty fulcrum https://rustoria.co/support/appeals/71551d

[wary whale]

I cant appeal, beacause i just do one ticket

[ocean thistle]

It's been forwarded to the banning admin to review. You'll need to be patient while you wait for a response. Thanks!

[timber crescent]

could i get a drag. im dealing with 2 teams teaming on rustoria 5x i have a video clip and i wanted to talk to an admin as well

[boreal thistle]

!report

[marble mantle]

Hey, @timber crescent

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[bitter grail]

What servers are zergs playing on force?

[boreal thistle]

Eu Long And Us Long

[bitter grail]

Thanks

[boreal thistle]

@timber crescent @tight trout what is the issue?

[timber crescent]

still the teaming thing on 5x trio. i sent a ticket but i was hoping to talk to an admin about the situation as well

[timber crescent]

that was suppose to be a reply to this my apologies

[boreal thistle]

I am sorry you have to be patient you can sent your steam ID but i cant guarantee anything.

[tight trout]

womp womp zoid are you a admin or a trial moderator

[boreal thistle]

Trial Head Mod you can see my roles

[tight trout]

what a cool role bro are there any admins around

[boreal thistle]

What is this about?

[gloomy sparrow]

No need to be rude lol he is trying to help you

[tight trout]

Wasn't being rude I was asking what his role was

[gloomy sparrow]

Well do you need support?

[tight trout]

this is a question

I think i'm good imma hop off you take care

[gloomy sparrow]

That is not a question for the #support channel...

[tight trout]

gotcha my fault chief

[boreal thistle]

@wild delta what do you need help with?

[tight trout]

sorry for the misunderstanding

[wispy plover]

I was banned for the game with Chiter, but I did not know that he was Chiter and this is true. I can't enter the server, what should I do?

[boreal thistle]

!appeal

[marble mantle]

Hey, @wispy plover

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[lost rapids]

!ticket

[marble mantle]

Hey, @lost rapids

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[wispy plover]

thank you bro

[boreal thistle]

@timber crescent What do you need help with?

[timber crescent]

still waiting to talk to someone about the whole teaming thing on the 5x trio server ive submitted a ticket with video evidence about a half hour ago just hopping i could talk to an admin about it also

[glossy gorge]

!ticket

[marble mantle]

Hey, @glossy gorge

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[boreal thistle]

All you can do is wait for admin to respond to your ticket.

[rugged ridge]

can confirm

[gloomy sparrow]

!report please don't call potential cheaters out in chat

[marble mantle]

Hey, @warm monolith

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[warm monolith]

Plate i understand but he's using for 3 hours dude since wipe

just speed up the process

It kills our enjoyment of the game.

and server is just wiped

[noble terrace]

The oldest ticket on that player is from 21 minutes ago

We try to be fast, but we also get hundreds of tickets per day

Please be patient. We will get to yours as soon as we can

[warm monolith]

we were suspicious about him and reported 21 minutes ago

thanks @noble terrace i appreciate that

[cosmic echo]

subscribed and twitch followed, but still doesnt have access

[hearty fulcrum]

have you typed /auth in the game chat?

[cosmic echo]

i did

[hearty fulcrum]

which server are you on?

[cosmic echo]

eu 10x

[boreal storm]

!report

[marble mantle]

Hey, @boreal storm

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[boreal storm]

I tried loading into rustoria mondays and it said to join discord?

[hearty fulcrum]

I believe that sometimes it takes a while for the social sites to send out the information to our servers. I recommend trying the /auth command in the chat every few minutes (5-10 minutes)

[cosmic echo]

on the website

[hearty fulcrum]

It should say an admin name following the "come to discord." What is the name after?

[boreal storm]

Sorry it began with an S

[hearty fulcrum]

sorry, i don't understand

[boreal storm]

Jyrcell

[hearty fulcrum]

Can you double check the name for me please? It will come up again when you try to connect

[cosmic echo]

i did join the community, but its not verified

[boreal storm]

Jyrcella or somethinglike that is what it said

[hearty fulcrum]

Okay, please send your Steam ID here https://rustoria.co/getmyid to find it

[cosmic echo]

same thing happen to youtube and twitch

[boreal storm]

Should i send here?

[hearty fulcrum]

yes, as i said, sometimes it takes a while for it to sync up. please try the /auth command in the game chat after a couple minutes of waiting to see if it works. if it still doesn't work, try waiting again.

[hearty fulcrum]

yes

[boreal storm]

76561198290690540

[timber gorge]

who can help to get unbanned on the server, if anything, I wrote an appeal, they rejected me, I was banned after hacking my Steam account, anyone who can help will be grateful!

[hearty fulcrum]

If it says the name @noble terrace , that means the Admin Jyrcella would like to speak with you. Please double check the name, and feel free to privately DM the admin in discord with your Steam ID and what you need help with

[hearty fulcrum]

If your appeal has been rejected, I believe that is the final answer.

[timber gorge]

Well, why does everyone answer me like that? Because of the ban in Rustoria, I can’t play normally on the Rast servers

[boreal storm]

Great thanks cloudie, it seems they arent online discord right now, Is there an issue perhaps? I am just trying to play the server i bought vip for Thanks anyways

[hallow dagger]

support

rustoria 3x banned by hacking can we talk?

[smoky cape]

!appeal

[marble mantle]

Hey, @hallow dagger

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hallow dagger]

cow

[smoky cape]

Yes

[hallow dagger]

can u come inside please a voice chanel?

[smoky cape]

For what?

[timber gorge]

but you see, it's not my fault that I was hacked

[hallow dagger]

for talk

[smoky cape]

If you are banned, then make an appeal

[hallow dagger]

idk why would we got banned?

[smoky cape]

An admin will look at it

[hallow dagger]

alr

[timber crescent]

when is and admin gonna take me ticket? its been an hour and these kids are still active teaming and taunting me while there buddys pull up and kill us

[timber gorge]

who will look?

[hearty fulcrum]

If it is only a server ban, you should be able to find other servers to play on. However, if it is a game ban from EAC/Facepunch, then yes, this can affect your ability to play other servers and you will have to appeal to EAC, not Rustoria.

[hearty fulcrum]

did you create a ticket using F7?

[timber crescent]

ticket, clip of proof, and explained everything in the ticket system. no response

[hearty fulcrum]

The admin will help you out when they are available. I cannot help you out unfortunately because the decision is up to the admin. You can ask them what the issue is when you speak to them.

[silk steppe]

okay i submitted it thanks!

[timber gorge]

I didn’t mean to say that half of the servers there are Rastory in which I wanted to play facepunch, I wasn’t banned, you have half the servers there, can you just unban me? Is it difficult for you?

[hearty fulcrum]

If you created a ticket using F7, we cannot view the ticket. If you created a ticket using the chat command or the Rustoria official website, the admins will take a look when they can. There are many other players requesting support, so sometimes, it will take a while. Thank you for your patience.

[shy remnant]

We have received it 58 minutes ago

An admin will have a look as soon as possible

Sorry for the delay

[hearty fulcrum]

!report - please do not call out cheaters anywhere.

[marble mantle]

Hey, @clear canyon

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[clear canyon]

/ticket

[marble mantle]

Hey, @clear canyon

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[timber gorge]

.

[hallow dagger]

i made the ticket can u watch it for us please ?

[hexed quarry]

/AUTHELP

[hallow dagger]

atleast if im a donator

why would i or my team cheat?

[noble fjord]

!support

[timber crescent]

thanks its just the kids are still doing it an hour later and being toxic calling us name and saying were bad when they are litteraly playing 4 deep its 2 teams of 2 and they live right beside each other. we are a duo cant even pvp in the area cause they second we kill one from one team the other pulls up

[shy remnant]

Being a donator does not put your tickets/appeals in priority. If it’s an appeal, it can take up from 1-3 business days for an answer. For a ticket it’ll be answered asap

[noble fjord]

/ticket

[marble mantle]

Hey, @noble fjord

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[shy remnant]

I understand, again I’m sorry I can’t help (currently not on PC). But another admin will have a look as fast as possible and we will give you an answer in your ticket whenever investigations are over

[timber gorge]

What should I do then and what should people do with reasons like mine? You can unban me, I just got hacked and I can’t play Rustory

[shy remnant]

!appeal

[marble mantle]

Hey, @timber gorge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[timber gorge]

I wrote an appeal, if possible again, I’ll write again

[shy remnant]

Was it denied or still awaiting for a response ?

[noble fjord]

Need help fast on 3x eu no bps

[shy remnant]

!report

[marble mantle]

Hey, @noble fjord

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[timber gorge]

Unfortunately, it was rejected due to insufficient evidence

[noble fjord]

I did but i need an admin to spectate the clans asap

[shy remnant]

Then it’s permanent, sorry.

[noble fjord]

for evidence

[shy remnant]

We do not take reports over discord, please make a ticket

Or it won’t be looked at at all

[silk steppe]

so if you get denied u can re appeal?

[timber gorge]

Isn’t it possible to do something somehow?

[shy remnant]

You can not re-appeal if your appeal got denied

[silk steppe]

ah ic

[noble fjord]

sorry made a ticket now

[shy remnant]

Thanks, include all the evidences that you have in it

It’ll be reviewed asap

[noble fjord]

I forgot to klip it my bad

[shy remnant]

Np we will have a look anyway

[noble fjord]

Thanks

[timber gorge]

And where should I send the documents?

[shy remnant]

If you manage to gather more evidence, feel free to get back on our website and respond to your ticket including the new information that came up

[timber gorge]

I can no longer write an appeal

[shy remnant]

Your appeal has been denied, it’s most likely definitive, there is nothing much to do

[wary whale]

So hackers can't be raided?

[shy remnant]

Wydm ?

Ofc they can ?

[timber gorge]

А если будут дакозательства?

[shy remnant]

English ?

[wary whale]

I raided a hacker's base and put a codelock on the door and they gave me a ban for playing with a hacker

[timber gorge]

Sorry I'm from Russia

[shy remnant]

You opened the hacker’s door with their code, that’s different

[wary whale]

No, the door did not have a code, when I authorized the tc, I put the code

[hallow dagger]

perfect

imgaine get banned

idk how

[timber gorge]

Brother, there’s really no way to get unbanned, can you unban me please, and it’s not possible to test from another account

Honestly, I was hacked and after that I can’t go to the rustoria

[wary whale]

Or the codelock was green, I don't remember now

[hallow dagger]

imgaine bcs i did a code raid:?

[cerulean plinth]

bro can someone tp to me admin wise cuz bro someone is abusing voice chat

[shy remnant]

That’s not possible tho

[shy remnant]

We do not moderate voice chat

Report it to face punch through F7

[cerulean plinth]

not like swearing hes just spamming voice chat thru our base for the last 3 hours and he wont shut up. just playing soundboards. cant you just mute him or smth we got proof from 3 hours ago

[shy remnant]

Code raiding is not against the rules

[wary whale]

So you have a bug in the server plugin

[hallow dagger]

then what do u think mate?

[shy remnant]

Mute voice sounds

[cerulean plinth]

then cant hear tm8s

[shy remnant]

We can not mute people in voice chat

[cerulean plinth]

you can lmao

[shy remnant]

Report it through F7 or mute your sound

No we can’t

[timber gorge]

Is there any way I can contact the admins who can unban me? I’ll provide them with the documents.

[wary whale]

Because if you start checking carefully you will see that I never played with them, we even raided them, they can't ban just to ban.

[cerulean plinth]

kick them then bro

[hallow dagger]

@shy remnant thats vaalen said what happened with him thats our problem too

with the codelocks

[kind shell]

maybe

[shy remnant]

Make an appeal

[hallow dagger]

i did

[wary whale]

me too

[shy remnant]

Then wait for an answer to your appeal

[hallow dagger]

@wary whale did they got banned too?

still waiting mate

[shy remnant]

This is a support room please

Do not chit chat in here

Take it to DMs 🙂

[kind shell]

what is chit chat

[shy remnant]

Or #general

[wary whale]

Yes, only me from the team, because I was the one who put the code

[hallow dagger]

alr mate

[hallow dagger]

we got team banned

[gloomy sparrow]

Support channel

[shy remnant]

#general

[wary whale]

Either they have a bug in the plugins, or they don't know how to handle themselves.

[wild sierra]

sorry didnt realise

[noble fjord]

/report

[marble mantle]

Hey, @noble fjord

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[timber gorge]

Can server admins unban?

[shy remnant]

We do know how to handle that, thank you for being worried about that. Nothing is broken btw dw. Send me your Steam ID I’ll review this

[noble fjord]

I have more evidence now piwel but cant open the ticket again

[shy remnant]

Did your ticket got closed ?

[noble fjord]

no i just cant put in videos or photos

[shy remnant]

Go at https://rustoria.co/support/report and you should see your ticket

Upload those on YOUTUBE or IMGUR

And put the link in

[wary whale]

Well, come on, give me the page to get my ID

[woeful stream]

hi its been 2 years since i have been banned am i not allowedd a reappeal

[shy remnant]

You don’t look like you want to get helped tho

[marble mantle]

Hey, @wary whale

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[woeful stream]

i appealed last year and it was denied sadly and hopening to try again

[shy remnant]

If your original appeal got denied, then unfortunately no

[wary whale]

I'm using the translator, I speak Spanish, maybe the translations don't sound the same in my language sorry

[noble fjord]

piwel cant i sent it private to you?

[shy remnant]

I am not on my PC sorry, can not take evidences through my DMs

[wary whale]

76561198256402504

[shy remnant]

Try upload it to your ticket, if it’s annoying you we will deal with your ticket anyway

[shy remnant]

Looking

[wary whale]

Thanks ❤️

[hallow dagger]

@shy remnant can u check mine too? Or its not your hatáskör?

[wary whale]

Lucky friend

[shy remnant]

Why didn’t you explained that situation in your appeal ?

[cerulean plinth]

we just raided the don that was spamming voice lmao

[shy remnant]

#general please

[wary whale]

Because I didn't know that they banned me for that, they had told me to play with a hacker, how would I know it was for that?

[shy remnant]

Dealt with

[shy remnant]

!steamid

[marble mantle]

Hey, @hallow dagger

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[hallow dagger]

why?

where should i send that?

[shy remnant]

Here

[hallow dagger]

i clicked the link and my id is already there

so u can see now ig

[shy remnant]

No you have to send it here so I can have it

[hallow dagger]

76561198312870065

[shy remnant]

This page is just printing your ID for your information

[hallow dagger]

sent it sir

[wary whale]

Sorry, I didn't understand what you said

[shy remnant]

Check your appeal again

[noble fjord]

Piwel i did uploade it to the ticket with links now

[shy remnant]

Great! That might help the admins who will deal with your ticket. Thank you for taking the time to include evidence to your ticket, appreciate it

[shy remnant]

Nothing I can do except telling you to wait for the appeal answer, sorry

[hallow dagger]

hard case?

[shy remnant]

Not really but being on the phone doesn’t allow me to really see it in entirely to be fairly honest. But from what I’ve seen, nothing is wrong to me

[wary whale]

Thank you, have a nice day ❤️

[shy remnant]

I might be wrong tho, so fingers crossed for you with your appeal

[hallow dagger]

whats that mean nothing is wrong for u?

[shy remnant]

Nothing has been issued by error

Imo and my only opinion once again

I do not have all the details so don’t worry, an admin will look at all this asap and take the time to review your appeal request with fairness

[hallow dagger]

alr mate

some of my friends made an apeal too

[shy remnant]

You too man

[hallow dagger]

maybe thats open their eyes too there is not any cheater

here

[kind shell]

We only cheat girls

[hallow dagger]

on!

[shy remnant]

The one that has been banned for “Hacking” in your group must be really providing all the “non hacking” evidences they might have in their appeal.
Reminder that if THEY get unbanned, associated will too

[hallow dagger]

he do the appeal to now

[deep yew]

@shy remnant

check ticket

[kind shell]

@shy remnant how can i contact if i cant log in to rustoria website due a community ban on steam?

[shy remnant]

I actually never encountered that. I am afraid I won’t be able to answer that. You can’t login at all on our website ?

[hallow dagger]

he cant i watching hes screen

[sly tangle]

they fr dont cheat

[hallow dagger]

we try to figure out why?

[kind shell]

When steam says its not their website you know then need to press next or something. When i press the next its not doing anything

[shy remnant]

Have you tried with a different browser?

[kind shell]

Yes

[shy remnant]

Just in case

Alright, I’ve sent the info to the team and will hear back whenever they are available as I am unable to provide the right answer for that specific case unfortunately

[timber crescent]

hey guys. dont mean to sound impateint i know things on the admin side get busy, but ive been waiting almost 2 hours for someone to check my ticket..

[untold garden]

Btw before this @noble fjord bozo keeps Snitching about teaming on 3x EU. It was like 15 people teaming to raid a clan who just got banned for cheating. Sorry that this fucking loser didnt get included so now he makes ticket for rest of the server

imagine having whole community to raid single base just because they got banned and then there is loser like @noble fjord here to make a fucking ticket out of it

[kind shell]

You get too?

[fervent egret]

its going on day 4 an no one is looking at my appeal an im stilled banned is someone going to look at it???

[hallow dagger]

say u wanna love me

[kind shell]

https://tenor.com/view/quby-cute-unban-ban-banned-gif-19833715

[hallow dagger]

https://tenor.com/view/quby-ban-unban-sad-cry-gif-19833433

we love u rustoria eu 3x

we cant lose you

[kind shell]

i only love teemu

[hallow dagger]

darling please dont do this

[jolly galleon]

😦

say you love me too rn

[hallow dagger]

we love every1 on 3x

[kind shell]

https://tenor.com/view/ily-gif-18098814

[jolly galleon]

https://tenor.com/view/kiss-gif-4875956593066505581

[hallow dagger]

cmon guys get that unbann on us

https://tenor.com/view/rust-pickaxe-eco-raid-hop-on-rust-boxxed-gif-22734139

i will farm for you

this is me and teemu if he want too

[kind shell]

double ban on way

[untold garden]

Dont worry, half of the server will be banned soon because of your base

[jolly galleon]

dont forget to kiss a homie goodnight

[hallow dagger]

hunger games

[hazy tulip]

how do i report someone

blatant hacker in my server

[polar cairn]

!ticket

[marble mantle]

Hey, @hazy tulip

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[polar cairn]

If you don't need support please do not post general stuff in this channel. Thank you.

[true tree]

how do i get my game to stop crashing everytime i try and load into a sever

[quartz horizon]

there telling my what gun i have through their cave

me*

[near halo]

!report

[marble mantle]

Hey, @quartz horizon

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hearty fulcrum]

Is your game updated? Have you changed/added/removed anything that would affect your game?

[true tree]

i think i might have fixed it but no i just bought the game i tried to load in to a sever and it crashed my game

[hearty fulcrum]

it could be something to do with your PC as well, so i'm not sure. i'm glad you were able to get it to work, though.

@valid ivy hello, do you need support?

[true tree]

yes

[true tree]

i didn't fix it

[hearty fulcrum]

hmm, i'm not sure what the issue might be cause it could be a number of different things. we have a #network-support-old team that accepts tickets for connectivity issues specific to our server, but maybe they could help you out. it's not a guaranteed solution as it seems that it's more an issue with your PC or connection or steam/rust, not something server-related.

[true tree]

ive had a ticket opened for over an hour

[near halo]

when does rustoria 2x vanilla wipe

[hearty fulcrum]

#oldserverinfo

[fast void]

my pvp+ is not loading in Trio 5x - do I just need to open a payment-support ticket?

[toxic shard]

yes

[hearty fulcrum]

our network support team is quite small. it may take a while for them to respond, but they will help out when they can. we appreciate your patience, and i hope you are able to find a solution

[lucid frigate]

is there no sams on trio 5x?

[grand drum]

pretty sure the vendings that are supposed to have sams and test gen are not there

[glossy inlet]

I need more slots for the clan, team, zerg can a developer of server help me? and help to disconnect by connection route (internet) because of x country state

[thin plover]

!slots

[marble mantle]

Hey, @glossy inlet

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[lucid frigate]

they arent

i can get mlrs so easy rn

[whole kettle]

i need admin on 2 teams just teamed to raid us

and prob cheating

hmrc

1 of the clans

[thin osprey]

hrmc teaming cheating

[woeful yoke]

I need admin bcs my appeal is open since 6 days ( Appeal #0949c7 )

[wispy dirge]

?report - Please create a ticket for this so we can take a look.

[marble mantle]

Hey, @whole kettle

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[dapper panther]

idk if was able to send in two appeal tickets if i cant then i made a mistake on my appeal theres was more that i had to say for my ban

[echo solstice]

Disconnected:come to Discord.gg:what should i do?

[whole kettle]

did

also sorry just rl like down grinded all day for 2 team to just come and raid

[lucid frigate]

ijust got raided by two cheaters mannnn

[half vector]

are you ever able to make a ban appeal again if your first was denied

[storm sand]

fff

can we see make sure i bought vip for the right server says i got toria medium but i just bought eu long

[desert dune]

I can't connect to the server
He tells me I'm banned for 6 days for hacking!!
While I use no cheats

how should I do it ?

[tribal plank]

Sorry to hear, you can file a ticket and someone will look into it for you !banappeal

[tribal plank]

!banappeal

[marble mantle]

Hey, @desert dune

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[lucid frigate]

can i get an admin on before there done playing

[tribal plank]

!vipissues

[marble mantle]

Hey, @storm sand

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[tribal plank]

!ticket

[marble mantle]

Hey, @lucid frigate

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[lucid frigate]

already made ticket

[devout iron]

us trio 5x vending machines missing from outpost

[lucid frigate]

honestly rustoria admins are slow im done with this server a cheater has been raiding everyone on there server and they havent done anything about it

[onyx kayak]

pls !restock

!vipstock

[marble mantle]

Hey, @onyx kayak

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[livid flame]

website is down for me can comeone unban me. banned due to ban evasion and its been well over 180 days https://steamcommunity.com/profiles/76561199438647189/

[dusty saddle]

the site is up, your ban is probably blocking it

[livid flame]

ive also already made a ticket and cant make another

[spare frigate]

whitelist

[thorny dune]

If you already made an appeal it’s just a case of waiting for a response. Unless you mean from a while ago and you’d like to appeal now it’s 180 days?

[echo solstice]

i couldnt join servers,it said i should come to discord,but next?

what should i do

[smoky cape]

What name

[echo solstice]

max

[smoky cape]

Did it say on the discoonect message

[smoky cape]

Could you send a screenshot of it please?

[echo solstice]

“disconnected:come to discord.gg/rustoria_awz3”

[smoky cape]

Give @west mica a dm with your steamid

He would like to have a chat with you

[echo solstice]

okey

[smoky cape]

Its normally better to buy vip before wipe because its not sold out by then. If you buy it for 30 days, it will expire exactly after 30 days. It will stand even after a server wipes. If you buy it for a friend, click the "this is a gift" box and include their steamid

Same rules will apply even for a gift

No problem

[covert birch]

Can I sell my Base for rust skins ?

[smoky cape]

No

[covert birch]

So I get ban for that ?

[smoky cape]

If you advertise real world trading, etc in chat, you will get muted

[hearty fulcrum]

/steamid

[marble mantle]

Hey, @covert birch

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[covert birch]

What If i sell it to my friends ?

[smoky cape]

If you advertise real world trading in chat, you will recieve a mute

[covert birch]

I mean, if I talk to them on Discord and sell them the base, Is this against the rouls?

[hearty fulcrum]

it depends which server you are on. on some servers, simply giving away a base is against the rules. if you are on another server, the only thing i will tell you is that selling in game things (like a base) for money or something similar is against the rules.

[covert birch]

On any server ?

[hearty fulcrum]

selling in game items is not allowed on all of our servers. i strongly discourage you from trying.

[west mica]

!steamid

[marble mantle]

Hey, @echo solstice

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[kind vault]

w

[storm osprey]

unban me please, it says ban for hacking, but this account is mine, it was just stolen from me and I returned it back

[agile knoll]

!appeal

[marble mantle]

Hey, @storm osprey

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[inner copper]

Why have I just been banned ?

[blissful herald]

join voice channel please

[inner copper]

Sure I am in

[north ridge]

Whenever i join it says i am Hacking and disconnects me, please help i already uninstalled and re installed still didn't wok.

[lost trellis]

i had been banned , but i dont now for what , i just connected to server , and i saw the text "banned on this server'

[lost trellis]

i have this problem too

[north ridge]

I've tred everything, wondeing if a head dev might know more about this.

[lost trellis]

@subtle cape

can u help us?

@fierce seal @blissful herald @balmy cypress @raven bison @west osprey

[balmy cypress]

?appeal

[marble mantle]

Hey, @lost trellis

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hallow dagger]

i writed yesterday night and my appeal still not opened...

Where is the EU 3X ADMIN?

[blissful herald]

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hallow dagger]

Played with a hacker but idk how

[blissful herald]

appeal and feel free to ask that question in appeal

[hallow dagger]

i feel mate

im not that fool to play with a hacker

i know when some1 is hacking

@blissful herald anyway my mate whos got banned cant even login to the Rustoria website ("The hacker")

He talked about that with @shy remnant