support

[tender fern]

Have you fixed it?

[thin plover]

yes

wait 15 minutes tho'

[tender fern]

ok, thx

[neon imp]

can you help @thin plover or nah

[thin plover]

no, only my friend L Kitty can deal with it

[neon imp]

alr

[patent raptor]

Hello, I was banned from your project for cheats, but I don't have any cheats, can I be banned?

[livid oyster]

is there anyway you can tell me what admin banned me?

if not its alright i want to know.

[neon imp]

@minor temple 76561199183990250 that my steam id

[thin plover]

no

[livid oyster]

kk i will keep waiting

[thin plover]

he will get back to you when he's around

no need to post it more

[lean linden]

!appeal

[marble mantle]

Hey, @patent raptor

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[neon imp]

will he see it even though it above other peoples messaes

[stark hound]

Is my ban really lifted? I waited more than an hour to reconnect and I can`t due to "Hacking" Steam ID: 76561199235628970

<@&274971100184576010>

[neon imp]

@minor temple Kitty 76561199183990250 taht my steam id

[abstract jolt]

@noble terrace I got a reply on the ticket and it has 0 context to it, just a deny. Is there any way I can speak to anybody about this? I'm not even able to reply to the ticket.

[neon imp]

<@&274971100184576010> how do i start a ticket

[stark hound]

https://rustoria.co/support

[neon imp]

@minor temple 76561199183990250 taht my steam id

[thin plover]

why do you need a ticket, I told you to wait for him

[abstract jolt]

@thin plover Hey bro can i get some help from you really quick im frustrated

[thin plover]

I'm not the banning admin

[neon imp]

bc i wanna know why

[thin plover]

I don't know, they want to talk to you

you'll have to wait

[abstract jolt]

I know, the response from the appeal was just a deny with zero context provided, so I made a question ticket trying to figure it out and now im blacklisted from all tickets/appeals

I just need to speak to somebody who knows whats going on i need help

[thin plover]

well there you got your answer

our ticket system isn't for a 2nd appeal

[abstract jolt]

Yes but i dont even know what i did wrong, i appealed the ban already and they rebanned me for it

I just want clarity on the situation

[thin plover]

what is the disconnect message

[abstract jolt]

It says ban evading but i already appealed the previous ban

I just dont understand whats going on and it frustrates me i dont get any real response

Its the only server i play

[thin plover]

well the admin made their decision already

I would move on

[stark hound]

@thin plover Can you tell me if I`m banned? Suposedly I got unbanned hours ago but even after waiting more than 1 hour to reconnect it still says im banned. Steam ID: 76561199235628970

[abstract jolt]

How can i move on this is the best and only server i want to play lol

[thin plover]

lemme check

[abstract jolt]

I want to resolve the issue not sit in the dark about it

[hot jackal]

LMAOO bro thinks hes the MC

[stark hound]

@abstract jolt If they rejected your appeal just play other servers, Unless you want to evade.

[abstract jolt]

I dont want to play evade i wantto figure this issue out

But i cant get a real response

[thin plover]

who told you they unbanned you? I don't see anything but I see your appeal still open

[abstract jolt]

Getting blacklisted for asking a question after my appeal is so insane

[stark hound]

Jyrcella said

On top of that I wasn`t even playing at the time of the ban, So I have no idea why I was banned.

[daring sable]

some admin?

[thin plover]

alright try again

[stark hound]

Now or do I wait?

[thin plover]

I'm still admin

[thin plover]

wait 10 minutes

let me know if more problem

[stark hound]

ok

[daring sable]

I've been waiting in line for 7 hours and I get kicked out for the same error.

[stark hound]

just for curiosity, what was the suposed reason for my ban?

[thin plover]

very unlucky

[near halo]

when will support answer on my vip transfer request i really want help fast before its to late to change vip bc i bought it a few hours ago u think i still have time to change vip?

[thin plover]

just linked to some stuff on our side but you were not meant to be banned

[near halo]

@thin plover

[daring sable]

can youdo something?

[near halo]

can u help me?

[thin plover]

no

[stark hound]

@near halo I think only some mods can deal ith payment issues, so you might have to wait a while

[thin plover]

only a few admins have access to our payment section, you'll have to be patient

I mean we can all see it but only very few deal with payments stuff

just to keep your info more secure

[near halo]

Oh okay thanks guys but one question u guys think i still transfer vip from eu medium to eu main in a few hours?

[near halo]

wait wdym?

[atomic pelican]

just got added by a "rustoria admin" on steam and hes sending me links to get me to vote for a twitch drop skin
it seems sus so i decided to let you guys know
here is his steam profile
https://steamcommunity.com/profiles/76561199163302039/

[north crest]

It's a scam

[near halo]

i think scam be careful

[stark hound]

Just block him

[north crest]

Report them to steam

[marble mantle]

Hey, @north crest

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[atomic pelican]

pretty sure hes tryna steal steam accounts

[near halo]

anyone know?

like can i change vip from eu medium to eu main because i bought the wrong one a few hours ago

[stark hound]

The "Rustoria admin" has been messaging people all day, It`s a scam

[torn heart]

#payment-support

[thin plover]

well I just mean that we keep your payment info secure by only allowing very few people to have access to our payment stuff

[atomic pelican]

he even said he can get me vip on your servers

[near halo]

oh okay i see so no one will steal my info?

[thin plover]

well no Rustoria would not steal your info

[near halo]

you think i still have time to change vip from eu med to eu main even tho i bought it a few hours ago?

[torn heart]

did you use it?

[thin plover]

did you use your vip

[near halo]

i just logged on tthe server

[stark hound]

He is just trying to sound convincing

[neon imp]

@minor temple

[near halo]

and ran around to check if i had actually bought the wrong one

i really dont want eu med i was suppose to buy eu main and didnt realise that i bought eu med

44 do a ticket on website

[near halo]

u saw what i typed?

[frail steeple]

ok

[thin plover]

you can still try but most of the time if you used it already...

yes sorry I'm doing other stuff at the same time

[frail steeple]

jenx

[near halo]

ahh shit so like ive barely even been on the server

[thin plover]

44

[frail steeple]

if i give the code can you check the ticket asap??

[near halo]

cant i change it 😦

[thin plover]

no

[frail steeple]

...

[thin plover]

I'm not on Rust right now

[near halo]

@thin plover

[atomic pelican]

become the alpha and hack him back

[thin plover]

like I said, my answer isn't the definitive one, just wait for your ticket to be looked at

[thin plover]

no

[near halo]

Okay thanks

do you

think theres a change i can get a refund and just buy vip on eu main instead`?

[thin plover]

I am unsure, like I said I don't deal with the payment stuff

[near halo]

Okay sorry for bothering so much just needa know 😉

[thin plover]

you don't bother me

it's kind of like the whole point of being admin, answer questions and help

[abstract jolt]

@thin plover Can you give me advice

Idk what to do

[thin plover]

unfortunately when people break rules, they have to pay the consequences

time to move to another server

[pseudo sierra]

Out of curiosity does anyone know how long appeals usually take to be looked into?

[stark hound]

1-3 days

[torn heart]

1-3 days not including weekends

[thin plover]

1-3 days but it depends on the situation

[pseudo sierra]

Ah ok thank you. So its possible that my appeal could be looked into within the day or multiple days

[leaden bronze]

My friend used the wrong vpn and was banned, could you please help us

[thin plover]

what's your steam ID?

[abstract jolt]

No but thats the thing im trying to figure out what the issue is and im not receiving any proper response lol. So ur saying theres no opportunity for me to get unbanned?

[pseudo sierra]

76561198200412211

[thin plover]

well you got banned for ban evasion

think a little

[abstract jolt]

Yea but i already appealed the ban

Idk how i can get banned for ban evasion when I already appealed the ban

Kind of tired of the disrespectful response

[thin plover]

what ban did you already appeal

[stark hound]

Appealing a ban works for unfair bans only dude.

[abstract jolt]

A ban for hacking a month ago, and it was removed

Im banned for something i already appealed

Its very frustrating to me that I have a long history on this server and being banned an blacklisted from asking questions is disrespectful, i am just trying to figure it out

[leaden bronze]

@thin plover

[stark hound]

@abstract jolt You need to learn what appeal means

[leaden bronze]

can you help me

[abstract jolt]

U have no idea what ur talking about please dont ping me ur not staff

[thin plover]

well like I said your appeal was denied and I can't changed it

[abstract jolt]

I know you cnat change it, but I dont understand why im being banned twice when i appealed the first one, isnt there anyone i can talk to?

And now even worse im blacklisted from making any sort of appeal or ticket how does that make sense??

[stark hound]

@thin plover I just tried logging in on a rustoria server and I`m still banned due to hacking, its been 30 minutes

[thin plover]

!ticket

[marble mantle]

Hey, @shrewd bronze

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[thin plover]

let me look at it again

[stark hound]

This is some weird shit

[thin plover]

alright fixed again

try in 10

[pseudo sierra]

@thin plover Whenever you get a chance do you mind looking into my appeal please. If needed my appeal # is #9ae8b3. Also my steam id is - 76561198200412211. Thank you

[thin plover]

@pseudo sierra just had a look at yours and I answered it

[pseudo sierra]

Appreciate it!

[thin plover]

(you're good to go)

[pseudo sierra]

[thin plover]

hello

[leaden bronze]

哈喽

My friend used the wrong vpn and was banned, could you please help us

[thin plover]

yeah your ban is valid so far and you'll have to wait for the banning admin to see it

[abstract jolt]

@thin plover

[thin plover]

what is the steam ID

[leaden bronze]

76561199244650854

[thin plover]

I cannot help you any more than what I already told you

[abstract jolt]

You havent told me anything man

I asked if there is someone i can speak to, to getm ore info on the ban because i dont understand why i am banned after i appealed the first time

[thin plover]

i said the banning admin already answered your appeal and it was denied, the decision is final

[abstract jolt]

It doesnt make any sense that im banned a second time AFTER i appealed it

[thin plover]

you are banned for ban evasion and the admin had enough evidence therefor you are banned

first time wasn't the same thing

[abstract jolt]

Yea it was hacking

[thin plover]

what is it this time

ban evasion

[abstract jolt]

I assume i was banned the second time because my IP was still there or something

Yes im aware lol but the ban was lifted how is it evading???

[thin plover]

no an admin banned you

[abstract jolt]

How can i evade a ban that was already appealed????

[thin plover]

alright we're just going in circle and I'm repeating myself

[abstract jolt]

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

[thin plover]

tell them to wait 10 minutes and try to connect

[thin plover]

play somewhere else

you won't be unbanned

I was trying to be nice but you won't understand

[abstract jolt]

Wtf is this support

I get blacklisted for asking questions and u refuse to answer my questions too

Im not asking anything complicated

[leaden bronze]

Okay, thank you very much, i love you.

@thin plover

[thin plover]

haha love you too

[stark hound]

I can log in and play on rustoria servers, Thanks @thin plover The issue is solved

[thin plover]

perfect all good

[leaden bronze]

hHello, the problem does not seem to be solved, please have another look

@thin plover

[thin plover]

can you give me the steam ID again?

[leaden bronze]

76561199244650854

[neon imp]

No way i have to wait till L kitty gets back on to play man

[thin plover]

there, fixed again, wait 10 minutes

[iron plover]

bump us medium bro
you are still gonna make money, just bump up the server 100 ffs

[grand shell]

how do i auth for steam

[little dust]

why didnt I keep my spot n que is that a bug bru

[lean linden]

#announcements message

[leaden bronze]

Still didn't solve the problem, my friend was banned for 14 days, just using the wrong vpn

@thin plover

[thin plover]

omg what is going on, haha let me look again

[leaden bronze]

76561199244650854

[thin plover]

yes I did fixed it, I don't know why it isn't working

tell them to wait again 15 minutes and then try to connect

[leaden bronze]

Thank you very much, bro.

[thin plover]

ping me if there's any more problems

[leaden bronze]

ok

What if it doesn't work out? We're falling apart

😭😭😭😭

who？

@thin plover

It's still unresolved. He's still banned

need help

[hearty fulcrum]

are you sure that he is waiting?

[leaden bronze]

yes

[hearty fulcrum]

he needs to wait first. if he tries to connect, it will reset.

[thin plover]

well your ban is legitimate, if I was you i'd be ready to wait the 7 days

[leaden bronze]

I started the clock when he said wait, and I waited 17 minutes

@hearty fulcrum

[thin plover]

working on it

[leaden bronze]

How to send pictures

help

Take care of that, my dear friend

@thin plover

[thin plover]

alright try again

it's just a serie of unlucky things lol

I'm very sorry

[leaden bronze]

It's okay if you take care of him it'll be good

[thin plover]

yes tell them to wait 15 minutes and try again

[leaden bronze]

Do I have to wait another 15 minutes

[thin plover]

yes

[fiery canopy]

can anyone help me ?

any staff?

[oak barn]

Hi, someone set up a ring of strobe light systems around our base on Rustoria US medium Grid E15. One of our group members has epilepsy, can a server moderator come remove the strobe lights? Thanks.

[hollow tide]

gotta boom it to end it gl

[fiery canopy]

hey im looking to make a ticket where do i do that for appeal banned plz

[stark hound]

You can jackhammer them, It`s only one jackhamer per with refill

Or just use 11 machetes for each if you don`t have the boom

[near halo]

!appeal

[marble mantle]

Hey, @fiery canopy

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[near halo]

Hmmm, maybe you can talk with a Admin about this in a ticket

Lights are part of the game

We can't just remove, isn't not against the rules

I have epilepsy issues and always try to avoid this kind of lights

[oak barn]

Know where I can open that kind of ticket? The only tickets I see are cheater reports and ban appeals.

[near halo]

Yes, in the Support Tab we have Generic Tickets

https://rustoria.co/support/report

[neon imp]

@minor temple

[visual shard]

so @near halo

why do you guys not disclose how many vips you guys give out

im just wondering out of curiosity

[loud idol]

i just got kicked from EU and not said "come do discord - luke' May i know what is going on?

@balmy cypress hey man, im in support now, just wanting to know why i got kicked from EU? just let me know when u can, cheers

-Daniel Larson

[smoky cape]

Send him a dm with your steamid

[loud idol]

ok

[near halo]

thanks so much rustoria for all the help with my refund!!!

[tranquil dust]

I'd like to appeal my chat mute I did nothing.

[smoky cape]

!appeal

[marble mantle]

Hey, @tranquil dust

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[tranquil dust]

thanks.

[thin plover]

https://tenor.com/view/cat-cats-cat-meme-meme-meme-cat-gif-14470917232397934693

are we sure about that

[tranquil dust]

Yes!

We were making jokes in discord....

We were just being funny 😦

[thin plover]

[tranquil dust]

I havent played rust for like 6 months I dont deserve a 6 hour mute...

[stark hound]

Your 6 hour mute is going to run out faster than any appeal results.

[neon imp]

@minor temple

[vocal quiver]

any admin here? 76561199382448702 vpn ban

[near halo]

Sorry for the late response, it's been made that way and they just are not disclosed

[vocal quiver]

@thin plover

[thin plover]

hello

[vocal quiver]

76561199382448702 vpn ban

please check it

[thin plover]

fixed, wait 15 minutes before connecting

[vocal quiver]

ty

[chilly scaffold]

admin ?

[lean linden]

Please be a little more specific as to what type of help you need or the issue you might be having/

[ancient lagoon]

Can you guys move me up in Que ??

[thin plover]

no

[ancient lagoon]

I'm not talking about waiting . But I just got kicked for flyhack violation

like no one wants to wait another 7 hours

why?

when your server isnt good ? and it just drops me ?

makes no sense but okay champ.

yeah def never playing rustoria after this wipe

admin fuck you lol

[thin plover]

flyhack violation has nothing to do with us you know that right?

that's an EAC thing

[raven mist]

No you!

[torpid thorn]

Maintenance will take minutes

How many minutes will the maintenance take?

[naive ember]

sum guy named chad strokes is cheating on us long

pls help

[marble mantle]

Hey, @naive ember

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[naive ember]

Ticket #b86245

[warped gulch]

/ticket

[marble mantle]

Hey, @warped gulch

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[wheat plume]

How do I talk to support?

[blissful herald]

about what...

[naive ember]

Ticket #b86245

[blissful herald]

it will be looked into, thank you

[wheat plume]

LFG teammates getting banned for cheating. I need to talk to someone before we all get banned for having them on our team. Never had any knowledge of them doing ANY sort of cheating or anything. Can show receipts of our dms as well to prove that we had just met these guys.

[blissful herald]

If you not banned ( then you should not worry).... then there nothing like can advice .....

[wheat plume]

okay so my group and I are good?

[blissful herald]

I have no clue who you are, whats the situation or who was banned

[wheat plume]

Can we join a call

[blissful herald]

not atm

[long dew]

Have a look, please Appeal #3a9793

[wheat plume]

@blissful herald When would a good time be?

[neon imp]

@minor temple

BRO THIS GUY HASNT BEEN ON ALL FAY MAN

<@&274971100184576010> can one of you guys help me out because kitty hasnt been on all day

[blissful herald]

did you ever DM L.Kitty?

wiht your steam ID

[neon imp]

yeah

[blissful herald]

then you will need to wait for reply

[neon imp]

does she live in au

he/she idk

[verbal bough]

Hello, I sent you a ticket last night but I received no response and the ticket was closed.

Could an admin take care of me?

[balmy cypress]

report, appeal, payment support or network support ticket?

[verbal bough]

"network support ticket", I created one last night and this morning I created one on your site

[long dew]

please look at my ticket Appeal #3a9793 I want to play

[hexed nimbus]

To do just that it’s not given. For being a nice and helpful player

[terse flax]

cause u a no life

get outside bro experience the great outdoors

[near halo]

hahahaha fr

[fringe island]

what is a take a break ban? i got this and dont know why <@&274971100184576010>

[marble mantle]

Hey, @fringe island

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[floral burrow]

Am I allowed to change the gamma in nvidia control panel?

[gritty lichen]

posting in response to Ticket #60ac14 regarding discord boost link

[blissful herald]

you have wrong steam linked OR boosted from wrong discord

now I see the issue

[fringe island]

does an admin mind looking at Appeal #34b7f9, because I really wanna play wipe

[gritty lichen]

I only have one steam, and as far as I know one discord 😛
Is there a way to change it to this one?

[blissful herald]

join vocie channel please

[lyric basalt]

!unlink @gritty lichen

[marble mantle]

Hey, @gritty lichen

To unlink any of your accounts, please visit this link and follow the steps: https://rustoria.co/link/requests
Please be patient while our team reviews the unlink request.

[gritty lichen]

You're the best @lyric basalt @blissful herald

[floral burrow]

? dont want to get banned or something for using it

[near halo]

https://x.com/playrust/status/1525815929698910210

Rust (@playrust) on X

The use of third party applications (unless stated otherwise) to gain an unfair advantage (cheat) is strictly prohibited. For clarity, this extends to third party use of "filters" to gain an unfair advantage (cheat!) during night periods.

Twitter · May 15, 2022, 12:30 PM

I do not recommend

Better a flashlight in your weapon instead of an EAC ban

[torpid meteor]

is there a way to forward a ticket to admins

[floral burrow]

thanks, I checked previous messages here and people said its not bannable but wanted to check with some mod or smth

[floral burrow]

yeah right

[near halo]

You already made a ticket?

[fringe island]

does an admin mind looking at Appeal #34b7f9, because I really wanna play wipe <@&274971100184576010>

[blissful herald]

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[near halo]

@blissful herald maxy has been randomly banned for (take a break) please check it out???

[fringe island]

Can you explain the ban to me im tryna play with my team and have been randomly kicked out

[blissful herald]

make appeal

[near halo]

instead of typing in the discord check it out and sort it

[blissful herald]

no idea atm whats your case or for what you got Banned, if you made a appeal, it will be looked into

[near halo]

its your job pal

[blissful herald]

relax bud

it will be looked into

[near halo]

Ticket #4dc0c7
PLEASE this cheater has been on the server for days , do something about it. SEA MAIN RUSTORIA

@blissful herald

?

[lyric basalt]

it will be looked at

[primal tusk]

Is it possible to transfer the VIP connection to another server?

[near halo]

please asap cos hes going to raid us

and toggle again. iv never survived a wipe on toria without being raided by cheaters so please do me a favor

[lyric basalt]

If you haven't used your vip then make a ticket in #payment-support

[near halo]

so

these guys r just walling with a bolty holding us in base while they grief. average rustoria experience

[marble mantle]

Hey, @near halo

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[near halo]

i did make a ticket

[blissful herald]

then it will be looked into

[fringe island]

@blissful herald it says my appeal has been approved on the Rustoria Website now its saying I'm banned for 22hours when i try to load in

[blissful herald]

then wait 15min and then try joining again

[neon imp]

@minor temple

[near halo]

i cant with this fucking server

so we leave base and somehow our neighbour chases us to other side of map in train tunnels and aimbots us

theyre cheating to grief us

please admin spec these people

[torpid meteor]

on medium theres a chinese zerg 20+ people that have 996 accounts with 20 hours on rust

they dont get banned and you think urs will?

you need to have concrete evidence of you watching them screenshare on discord with esp for them to get banned

otherwise theres nothing that will happen :/ i die to 1 guy for 2 days str8 that doesnt miss 1 bullet, that is not flankable because he instantly 180 degree turns and tripples me and hes still not banned xD

6-7 accounts with less then 200 hours on rust and they not banned

thouht rustoria had a limit but ig not

[minor temple]

Hello?

Oh can you send me your steam ID please

[near halo]

not a bought account at all! different ip every single time he has played

[blissful herald]

!report

[marble mantle]

Hey, @near halo

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[near halo]

you guys have more tools than i do this is just embarassing

[blissful herald]

stop calling out potential cheater in game OR on discord please

[near halo]

i made ticket 2 days ago when he FIRST ever logged on that account and it got closed

[blissful herald]

as I said for the 3rd time, if you make a ticket it will be looked into

[near halo]

allgood

[blissful herald]

you are not the "ONLY" one thats reporting players

[fringe island]

Bro im still banned, this makes no sense my appeal is APPROVED

[ebon girder]

you had to have been out of ui we had a naked sitting in your core for like 2 minutes and yall didnt even blink an eye

[reef wing]

@balmy cypress come to discord you

[blissful herald]

!steamID

[marble mantle]

Hey, @reef wing

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[near halo]

they just bagged another person 🤣

hear them getting all codes

my god this is a joke

[spark wren]

u talking about zebra? cos that guy was invis for all of us

we were freaking out

ill get a photo

[gentle meadow]

1

[near halo]

please admins

iv supplied so much proof, did everything for u

[peak basin]

!Report

[marble mantle]

Hey, @peak basin

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[peak basin]

Hey, I was banned for anti-cheat, although I don't have any cheats, what should I do?

[lean linden]

!appeal

[marble mantle]

Hey, @peak basin

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[peak basin]

!appeal

[marble mantle]

Hey, @peak basin

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[vocal quiver]

@blissful herald Can I get a refund within a week for my VIP purchase

[blissful herald]

feel free to make a #payment-support and ask there

but usually if a VIP has been used, its a no

[peak basin]

!steamID

[marble mantle]

Hey, @peak basin

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[vocal quiver]

okok

[peak basin]

76561199291306403

[blissful herald]

join voice channel - Waitting for support

[near halo]

@blissful herald can u look at your dm please? i need to show you something

another cheater bagged in wtf admin please spectate before they go offline and u close ticket again

[gleaming tartan]

hey

I see i'm banned on rustoria

for hacking, but I don't have any cheat in this pc

you can verify me

[near halo]

https:/ /steamcommu nity.com/p rofiles/76561199547892114 100 hrs another one just bagged this is a fkn joke can u admins do something its been 3 hours dealing with this shit

[plucky vortex]

VPN ban steamID: 76561199024707398 never played US medium

[mellow sandal]

Can an admin look at my ticket? We keep losing everything to a fucking solo cheater have clips of them too only double+triple hs naked sar

Its been almost 2 hours

[agile knoll]

!appeal

[marble mantle]

Hey, @gleaming tartan

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[shy remnant]

!report

[marble mantle]

Hey, @mellow sandal

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[reef wing]

76561199147939361

[long dew]

<@&274971100184576010> check my ticket Appeal #3a9793 pls

[fathom folio]

where can buy server vip？

[marble mantle]

Hey, @fathom folio

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[acoustic cloud]

!appeal

[marble mantle]

Hey, @acoustic cloud

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[blissful herald]

!steamID

[marble mantle]

Hey, @acoustic cloud

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[acoustic cloud]

https://steamcommunity.com/id/7676744456/

[blissful herald]

join Waitting for support voice channel please

[acoustic cloud]

???

[blissful herald]

join voice channel please

[reef wing]

@balmy cypress Hi, I came to Discord looking for you steam id 76561199147939361

[cedar lagoon]

!report

[marble mantle]

Hey, @cedar lagoon

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[lavish mantle]

@echo venture can you take us in support?

[lyric galleon]

does admin online?

i want report

[marble mantle]

Hey, @lyric galleon

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[blissful herald]

what help you need?

[lyric galleon]

report a hacker

[marble mantle]

Hey, @lyric galleon

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[jolly sonnet]

can i speak to a mod in a sec i need help

[blissful herald]

about...

[misty shoal]

we are getting raided by a bunch of cheaters

[blissful herald]

!report

[marble mantle]

Hey, @misty shoal

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[jolly sonnet]

someone who had bans before is raiding us rn and they are cheating and we already reported them but they got bans on he acount before

[misty shoal]

The thing is we reported yesterday and the staff said they are not cheating

[jolly sonnet]

and im starting to get really tilted over here

[misty shoal]

they don't miss a single shoot, they know where is all the loot (Only blew up doors with boxes) , some of them have VAC Ban

[blissful herald]

don;t know who got banned and whats the case now as am on mobile atm, but make a report and somebody will look int them

[jolly sonnet]

already did let to nothing sadly

can i send their profile with the bans on it so that maybe helps?

and one of them got banned yesterday already so they keep on bringing cheaters and thats the main problem

[left willow]

Im getting 270 ping for some reason for the past few days n i usually get 100

[blissful herald]

do that too if you do have their banned profiles

any extra info you got always can help

[jolly sonnet]

i will do that and would still love to talk to someone to make the case and explain it properly

[lavish mantle]

me and my friend @clever heart wanted to play on rustoria but when he joins it says that he is banned??

[blissful herald]

as I said am not at PC, so can;t much help in voice just via txt

[left willow]

Im getting 270 ping for some reason for the past few days n i usually get 100

[blissful herald]

!!appeal

!appeal

[marble mantle]

Hey, @blissful herald

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[left willow]

would you know why skyline?

[blissful herald]

can make a #network-support-old ticket and see if one of thew guys can look into it

[lavish mantle]

what?

[blissful herald]

if you banned or your friend, make a Ban appeal

[clever heart]

i have made a appeal but its been like 2 days

[blissful herald]

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[clever heart]

I keep getting kicked for "hacking" when i have never played Rustoria

[bleak bison]

Pls adjust slots on Eu Medium 350 slots and 167 queue

Cmn admins

[blissful herald]

!slots

[marble mantle]

Hey, @bleak bison

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[bleak bison]

It does give me nothing bro, 3 people 1 hour, 350 slots literary discusting

Do something

[blissful herald]

This process is automated and staff members are not able to adjust the slots.

[bleak bison]

Many people confused

[blissful herald]

doing already, read

[jolly sonnet]

ill be typing it out: So i think yesterday could be the day before i made a ticket about a group that played with a cheater, he kept killing people with a bolty always headshots and never missed, he got banned.(in the ticket i added that the group keeps playing with cheaters and its not the first time). so yesterday they kept on killing us and only one of them kept trippeling our intire team he kept firing in burst of 3 first with tommy then with our ak which is sus aswel, so we reported him but i got a message that he wasnt cheating, then today we woke up raided by them thats not the issue but the problem is they only blew the doors with loot behind it the rest was unharmt we found that a bit sus but okay. And now we where trying to defend the raid and kept being trippeled again by the same guy that didnt miss a shot which is taking a piss rn because we have lost so much to them and i really hope we can get this looked into propperly. (ill add the accounts and the name as a reply to this message)

[blissful herald]

you know I can not help you here atm

😄

[jolly sonnet]

you said via text

[blissful herald]

confused about what, its weekend + summer holidays - Everyone wants to play, but servers do have slot limits, so you have to just wait

[blissful herald]

yeah I can read that but can not help you

[jolly sonnet]

oki nw ill just make another ticket....

[blissful herald]

if you put in a ticket somebody will look into it

[bleak bison]

You are telling me that right 10 hours ago was 600 slots and now only 350, second day of the wipe

-_-

[blissful herald]

yup, the longer the wipe the less slots, as the entities grow

you can not have 1k players like full out for a week OR a months, Rust is not ready for that yet

[bleak bison]

SECOND DAY OF THE WIPE NOT THE 5TH

[bleak bison]

ABSOLUTELY BULLSHIT

[blissful herald]

its been like that for years when second day slots are reduced to help performance

[bleak bison]

4TH OR 5TH I CAN UNDERSTAND, BUT NOT THE SECOND

[blissful herald]

you have 7k hours you clearly should know that

[bleak bison]

ITS FUCKING 3 PEOPLE IN 1 HOUR

[blissful herald]

anyways, I can not help you regards your slots and queue

so if there nothing else please move to #general

[bleak bison]

FOR REAL MAN, INSTEAD ON HELPING YOU ARE TELLING ME SOME EXCUSES AND BULLSHIT

[jolly sonnet]

i made the ticket i hope it gets resolved

[blissful herald]

I helped you, you just don;t like my answer

[bleak bison]

I DID ASK YOU TO ADJUST SLOTS, AND THE QUESTION IS HOW DID YOU HELPED ME?

[blissful herald]

and I told you we admins DO NOT have control over slots

have a nice day

[bleak bison]

WRITE TO YOUR HEADS, DO SOMETHING SO PEOPLE WILL WANT TO PLAY ON YOUR SERVER MORE

[lyric galleon]

i make a ticket

[ancient dune]

a queue is not a timer. it goes down as people leave.

[lyric galleon]

please admin

[ancient dune]

if people dont leave as often, the queue wont go down as often

[bleak bison]

FINALLY SOMEONE WHO TAKE IT SERIOUSLY

[blissful herald]

so do others, feel free to lower the CAPS we can read like that too

[ancient dune]

im agreeing with skyline. the slots can only go up to a certain point within reason but queues are queues, admins cant just magically make them go down

[bleak bison]

I have nothing to tell else man, I can hear only the excuses

[bleak bison]

Fck 350 slots on the second day of the wipe, when 10 hours ago there was 600 of them

[ancient dune]

theres also more entities on the server, hence more lag

pop goes down as wipe goes on because the server would likely continue to lag more as wipe progresses

[bleak bison]

Am I asking you to make a 1000 slots, no. I am asking you to at least adjusst it by 50

[frail steeple]

3nv0y is right

[blissful herald]

ok guys move to #general for the slot chit chat

[frail steeple]

GTST BE KIND

[bleak bison]

If there was 50 queue, fair enough. However, when there is 170 queue and 350 slots it is discusting

[bleak bison]

general does nothing to help us

[blissful herald]

you got explained and nothing will change, so please move to #general as am not going to repeat again

[bleak bison]

So what, you gonna mute me or wha. Man many people trying to ask somebody to thing about it. And you forcing ask to get our asses fck out of here

[blissful herald]

yes

[bleak bison]

Nothing changes over the past 4 years

[blissful herald]

I asked you mutlipel time to move to #general where you can keep arguing about slots

not here in support

[bleak bison]

wow am I suppost to be scared now

https://tenor.com/view/pout-christian-bale-american-psycho-kissy-face-nod-gif-4860124

[blissful herald]

there take a hour break

[lofty shuttle]

Appeal #a7d505 I sent the tests but they still haven't responded to me help pls

[hexed nimbus]

1 to 3 business days and it’s a weekend now

[simple fulcrum]

!auth

[marble mantle]

Hey, @simple fulcrum

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[lyric mesa]

banned cheater in rustororia medeium why arent his teammates banned

they are all cheating together?

makes no sense why they are allowed to continue playing theyve been cheating all wipe

?

[minor temple]

Not really sure of the specific situation myself, but if you create a ticket about the banned player and include who you believe they were playing in one of our admins will investigate it for you and reply to you.

[jolly sonnet]

can someone look at my ticket again pls i resubmitted it with all the evidence needed he just admited to cheat in chat

[stark hound]

1-3 Bussines days.

Thats what they say but it can take more than a week if your`re really unlucky.

[quasi fulcrum]

do water catchers work?

[stark hound]

Yes, They should at least. Why wouldn`t they?

[quasi fulcrum]

well mine are not collecting anymore. they started but now stopped?

[stark hound]

There`s seasons in they game, during most of the seasons it collects really slow, it might be that

Or maybe someone passed by and took it

[quasi fulcrum]

ok. i did wonder if the weather affects it that much. and they on my roof so no chance lol

[stark hound]

If its on your roof then you should have at leas 2 ml each 10 minutes

If you don`t then it might be bugged

Also if they are obstructed or there`s something connected to them then they might collect nothing/pass it on.

[quick kestrel]

I joined the server and got kicked for the following reason: Discord.gg/rustoria - SkylineGTST what does it mean and what should I do?

[gloomy sparrow]

!steamid

[marble mantle]

Hey, @quick kestrel

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[quick kestrel]

76561199384741845

!steamid 76561199384741845

[marble mantle]

Hey, @quick kestrel

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[gloomy sparrow]

@blissful herald would like to have a chat with you

Please dm him with your steamid

[quick kestrel]

On discord or steam?

[gloomy sparrow]

Discord

[quick kestrel]

I wrote to him and he ignores him

[gloomy sparrow]

He will get back to you asap

[blissful herald]

I will ge back in 2 days, DM please @lyric basalt and he will have a look when his free

[quick kestrel]

@blissful herald you wanted to talk to me about why I can’t log into the server?

[blissful herald]

Look up 1 line

[quick kestrel]

@blissful heraldIs it possible to at least find out what's going on?

[steel wagon]

Does anyone know if its' possible to alt tab rust in fullscreen without it minimizing ...

[blissful herald]

I cant open accounts on my phone, so dm Marzy your steam id and wait

[quick kestrel]

@blissful herald Write in PM or here in #support?

@lyric basalt Why when I go to the server it tells me to write to you on discord I got a ban here is my steam id 76561199384741845

[clever matrix]

@blissful herald HELLO? 76561199382137074 VPN BAN OR?

[quick kestrel]

@lyric basalt 76561199384741845 May I know the reason for the ban and what's the matter?

[tawny mason]

some support?

i cant enter any rustoria server

[fiery canopy]

guys just becareful who ya invite to the team cuz if they hacking the whole team getting banned smh

[tawny mason]

some admin???

@blissful herald @noble terrace ?

@lyric basalt ¿

[quick kestrel]

@noble terrace

@lyric basalt

@lyric basaltIf I get raided because of you... I won't forgive you

[blissful herald]

You can wait then day and half when am back to pc then

[quick kestrel]

@blissful heraldIn a day and a half... I won't have a base

[blissful herald]

Well then just wait till Marzy replies and he will sort out instead of me

[quick kestrel]

@blissful heraldDo you remember why you banned me?

@lyric basalt

[blissful herald]

No idea, most likly selling base for irl money, as most do and what against server rules

But Marzy will confirm when hes on

[quick kestrel]

For such a ban forever or what?

[blissful herald]

He will talk to you when hes on

[quick kestrel]

@lyric basalt

[gloomy sparrow]

Please stop pinging him and dm him once and he will get back to you asap

[lyric basalt]

Send me DM

[quick kestrel]

@lyric basaltsteam id?

@lyric basalt76561199384741845

[noble terrace]

@static wagon Can confirm I banned you

You're permanently banned

[quick kestrel]

@noble terraceWhy was I banned? 76561199384741845

[misty scroll]

Send Marzy a DM...

[potent cape]

can i get a admin in a call?

[brisk whale]

yeah me too

[harsh solstice]

why am i randomly banned for hacking from every server

[misty scroll]

You two just need to appeal your ban https://rustoria.co/support/appeal @potent cape @brisk whale

[harsh solstice]

i played yesterday monday server and now im banned randomly for cheating 31 months ago in eu 3x

[brisk whale]

thank you

[harsh solstice]

i have never played eu 3x and i havent even had the game for 31 months

[potent cape]

ok thanks

cause he was just our neighbor and we invited him to team

[misty scroll]

Send me your SteamID please

[potent cape]

ok thanks

76561199086984898

hes not with us

[brisk whale]

76561199013428047

[potent cape]

the qoirx kid

[gloomy sparrow]

He wasn't talking to you...

You guys need to appeal

[potent cape]

oh ok cool

[brisk whale]

mb

[misty scroll]

Sorry was talking to the other guy, you guys just need to make the appeal as Plate said 😄

[potent cape]

ok thanks

[harsh solstice]

how can i recive donator role i have purchased vip

[potent cape]

making it now

[brisk whale]

ok i sent it

[potent cape]

we made our tickets

[misty scroll]

Yeah that's perfect, now you just need to wait for an answer 👍

[potent cape]

ight thanks

[misty scroll]

Should be fixed within the next ~10 minutes

[harsh solstice]

alright thank you 🙏

[spring siren]

How many years do I have to wait to get unbanned for hacking? It's already been 2 years and I've been playing legit. I submitted an appeal 20 months ago but it was denied.

[peak monolith]

If it was denied it's final

[brisk whale]

how long does it normally take?

[livid mango]

How long is Playing with hacker ban?

[void condor]

@muted thistle

[muted thistle]

https://steamcommunity.com/id/ViksTop1/

[slow silo]

support in spanish please?

[peak monolith]

Typically 7 days but could be longer or shorter duration

[livid mango]

ah ok how can i find out my duration?

[brisk whale]

the irony is that we were the one who reported him cheating 😂

[void condor]

https://steamcommunity.com/profiles/76561199690036521 @muted thistle

[thin plover]

if you try to connect to the server it will tell you

[livid mango]

its not telling me

[thin plover]

whats your steam ID?

[livid mango]

wait

where can is see it

[thin plover]

!steamid

[marble mantle]

Hey, @livid mango

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[muted thistle]

https://steamcommunity.com/id/Merysiowa

[thin plover]

the 17 digits

[livid mango]

76561199333862267

[thin plover]

yeah its 7 days

until the 29

[livid mango]

oh man okay thx

[near halo]

why am i randomly banned for hacking from every server

[thin plover]

I don't know, what's your steam ID?

[tawny mason]

no respond from admins, i cant enter to servers of rustoria

[brisk whale]

yeah same

[near halo]

76561199034385884

[full trail]

Hey dose any one know why can’t I get to de server it keeps saying reconnect

[thin plover]

can you make an appeal for me

[brisk whale]

ive made an appeal for me too

[potent cape]

hey could one of yall look at my ticket by chance

[brisk whale]

yeah same

[thin plover]

only the banning admin can look at your appeal

you're going to have to wait

[near halo]

can we chat please

[near halo]

ill make appeal for u

[brisk whale]

is there a way that you could find which one banned us

because we are on raid alert 😅

and maybe tell him to have a look

[violet cave]

when I try to log into the server it says "come to discord" - marzy I got no idea why can someone help

[gloomy sparrow]

!steamid

[marble mantle]

Hey, @violet cave

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[violet cave]

76561198340019277

[gloomy sparrow]

@lyric basalt would like to have a chat with you please dm him with your steamid

[ivory pecan]

We don’t think he’s cheating….

[violet cave]

why can I not connect to the server? there is no reason it just says come to discord

[gloomy sparrow]

You will have to chat with marzy about it

[violet cave]

is marzy online rn i got some irl shit I gotta do and i dont wanna waste y'alls time if you try to message me and im not here

[tawny mason]

nobody of this admins can help me

yesterday and today nobody can resolve the problem

i cant enter all the servers of rustoria i dont know why

[gloomy sparrow]

The reason is in the disconnect message

[violet cave]

@uneven forge

[tawny mason]

dissconected: Connection Attempt Failed

[brisk whale]

plate is there a way you can find which admin banned me and my teammates, we put an appeal but we think we were about to get raided

[thin plover]

its simply due to internet issue

you can make a #network-support-old ticket

[tawny mason]

i can enter all the other servers, i send two tickets

[gloomy sparrow]

You need to wait for a response from the banning admin

standard response time is 1-3b business days

[tawny mason]

nobody respond the message of the ticket

[brisk whale]

what

but i got vip for the server and everything

[thin plover]

VIP only gets you queue skip

[torn moon]

i joined the steam group but i do /auth and it dosent recognize it

[brisk whale]

oh so i guess wipes over 😂

[tawny mason]

how much days, i have to wait ?

[tawny mason]

how much days i have to wait?

[tawny mason]

i send 2 tickets

[gloomy sparrow]

Rustoria content only + #general

[torn moon]

i joined the steam group but i do /auth and it dosent recognize it lmao what should i do

[iron lichen]

I opened a ticket about three blatant cheaters but no response for a long time

all with VAC bans recent

[whole valve]

ive also opened a ticket about the same people

[obtuse kite]

how do you open tickets

[thin plover]

VAC bans have nothing to do with Rust so we don't look at those, but if you suspect them of cheating then they will be looked at

[obtuse kite]

ive got proof of a speed hacker

[iron lichen]

okay, thanks

[obtuse kite]

on video

[thin plover]

!ticket

[marble mantle]

Hey, @obtuse kite

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[torn moon]

i joined the steam group but i do /auth and it dosent recognize it lmao what should i do??????

[thin plover]

let me check something

[torn moon]

thanks

[sacred plaza]

Is it possible to appeal a ban evading ban ?

[thin plover]

what account did you link with?

[torn moon]

This one

But it shows ive linked in 2020

But this is my only account

[obtuse kite]

@thin plover can we go vc i cant figure it out xD

[torn moon]

but when i went to unlink it only showed discord

[thin plover]

we don't take report off discord so you'll have to make a ticket

[obtuse kite]

where

[thin plover]

you can upload your clip on YT or Streamable and then paste the link in your ticket

[thin plover]

if you read this it's pretty easy

[thin plover]

yeah here !appeal

!appeal @sacred plaza

[marble mantle]

Hey, @sacred plaza

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[thin plover]

what steam account I mean

[torn moon]

hollows31

My account

[thin plover]

https://steamcommunity.com/profiles/76561198984875155

this one?

[torn moon]

yup

[thin plover]

I tried something, try to do /auth again in 5 minute

[torn moon]

alr ty

[potent cape]

genuinely might have the worst admin staff out of all rust server pickle rust might have a better staff

1-3 buissness days is crazy for a ticket bro

[tiny dragon]

true xD

[thin plover]

1-3 business days is for appeal

[tiny dragon]

i mean 1-3 business days was for one of my cheater report lol

[thin plover]

never seen a ticket take days to be answered

and I've been admin for a year

[noble terrace]

Same

[thin plover]

an actual cheater report

not appeal

[potent cape]

https://tenor.com/view/kermit-slap-if-you-dont-shut-up-shut-up-evil-kermit-gif-16578182

[whole valve]

can you guys respond to our tickets?

[noble terrace]

You have never made a ticket with Rustoria

[iron lichen]

love getting raided by blatant triple headshotterss

[noble terrace]

!ticket

[marble mantle]

Hey, @iron lichen

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[iron lichen]

I put one in 40 mins ago

[noble terrace]

We will get to it as soon as we can

[iron lichen]

no worries, I'll ask them if they can wait for you

[noble terrace]

Your ticket was made 20 minutes ago. Please be patient as we have a lot of tickets and try to spend time on each one.

[whole valve]

yeah at this rate we wont be on the server

raided by blatant cheaters with multiple bans on their accounts all from the same time

[noble terrace]

If it was a Rust ban they wouldn't be able to connect on those accounts

[whole valve]

multiple game bans and a vac ban

[noble terrace]

Again, if it was a Rust ban they wouldn't be able to connect on those accounts

A Rust game ban bars you from connecting to any server

[thin plover]

yeah still doesn't matter, they are from other games

[noble terrace]

There are no tickets currently 18 hours old

If it's an appeal, those take 1-3 days

[whole valve]

alright ill ask the cheaters to stop cheating

[noble terrace]

You have to realize that yours is not the only ticket my friend

Everyone will tell you that theirs is most important

!mute 848836952421957663

[marble mantle]

:ok_hand: muted Blue (@skriptk)

[whole valve]

you would think cheaters would get priority

[thin plover]

all the reports are for cheating

or like 95% of them

[potent breach]

i bought vip for us medium and its not working

[thin plover]

thats good

[potent breach]

my bad i meant it's not working

[thin plover]

did you check if its for the right server or the right account?

[potent breach]

yes vanilla us medium and connected to my steam

[thin plover]

best to make a #payment-support ticket

[potent breach]

okay thank you

[violet cave]

@echo venture DRAG ME BACK IN BRO

[urban sage]

<@&274971100184576010> Please look at the appeal from BABAYka, I wrote it 3 days ago.

The average waiting time has already passed

[raven mist]

Its weekend and not a business day

[haughty viper]

how do i cancel a subsciption on a server ?

[echo venture]

what do you want

[gloomy sparrow]

@hard maple how can we help?

[sacred plaza]

@thin plover Thank you !

[echo venture]

https://donate.rustoria.co/account.php

[raven mist]

!cancel

[marble mantle]

Hey, @haughty viper

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[whole valve]

whats the wait time on tickets

[raven mist]

Depends on how busy it gets and how many tickets there are open

[whole valve]

team and i put in a ticket over an hour ago for 3 cheaters trying to raid us

[hard maple]

https://steamcommunity.com/profiles/76561199128300804/

[haughty viper]

is there anyway i can get a refund if i didnt mean to buy and forgot to cancel sub

[raven mist]

Make a #payment-support ticket

[gloomy sparrow]

How can we help?

[noble terrace]

It's being looked into

[hard maple]

im talkin with a admin

[noble terrace]

Your oldest ticket is just under an hour though.

[whole valve]

brother they are raiding, whats the point of banning if they wipe our base???

[raven mist]

Relax, give them some time

[gloomy sparrow]

oh ok mb 🙂

[noble terrace]

We can't just ban someone because you say they are cheating

[whole valve]

yeah i get that..... but it takes over an hour to get evidence???

[raven mist]

You’re not the only one making tickets. So it could be that admins were doing other tickets first

So yes. It is possible

[tawny mason]

@noble terrace hello, today can you see mi ticket?

[noble terrace]

I do not handle network tickets, as I told you yesterday

Please try restarting your router

[tawny mason]

@noble terrace i do all

[noble terrace]

Then you need to wait for a response to your ticket. It is an internet issue, not a server issue

[violet cave]

rustoria is my favorite server network

[slow silo]

support

[near halo]

What happened?

[violet cave]

76561198340019277

[slow silo]

where can we make an appeal

[noble socket]

Imma be with him please

[slow silo]

76561199589030493

[tawny mason]

but how much days i have to wait por the respons?

[fallen wolf]

are there no chickens on rustoria server?

[ivory veldt]

'

[soft dust]

how to get white listed

[near halo]

!appeal

[marble mantle]

Hey, @slow silo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[raven mist]

Theres no whitelist

[soft dust]

so I can just run a vpn ?

[raven mist]

Yes

[neat pumice]

Puedes enviar la cuenta de tu amigo aqui por favor

[neat pumice]

La de Sombra04

[sullen epoch]

LOST SCRAP HELI AND 2 MINIS TO A GAME BUG ON EU SMALL. CAN SOMEONE HELP I HAVE VIDEO PROOF

[raven mist]

They wont be able to refund loot on officials

[onyx ridge]

Hello, I wanted to know how I can redeem the store points.

[raven mist]

!points

[marble mantle]

Rustoria has a unique loyalty system to increase our players' activity within our community. As you may know, we have an in-game command that everyone has access to which is /shop. You can purchase almost anything here with shop points. You will earn x amount of shop points for every hour you play. You can also earn extra shop points by following our social media accounts at https://rustoria.co/link. Thank you for playing on Rustoria.

[onyx ridge]

I already follow them on all social networks and I also have my steam account linked but I keep getting the following message

[raven mist]

Did you do /auth?

[onyx ridge]

I hadn't done that, thank you very much

[terse sentinel]

why hasnt my twitter unlinked yet?

[noble terrace]

Just approved unlink requests so hopefully should go through now

[terse sentinel]

thank you

[dapper whale]

/authhelp

[gloomy sparrow]

@rocky garden how can we help?

[gloomy sparrow]

Hello how can i assist you?

[dapper whale]

need make a ticket from a chier

[rocky garden]

i bay VIP but but it doesn't work

[gloomy sparrow]

!report

[marble mantle]

Hey, @dapper whale

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[gloomy sparrow]

If your VIP isn't working properly please make a ticket in #payment-support

[sharp axle]

yo any admin ing ?

there is a guys who just cheeting next to my base next to lunch

next TO S21

[loud cairn]

3 cheaters on eu main S21 check my steeam

[sharp axle]

@stiff widget ?

[raven mist]

!report

[marble mantle]

Hey, @sharp axle

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[loud cairn]

look my ticket for cheating pls

[loud cairn]

@everyone

[slow silo]

@neat pumice hi bro

return

[neat pumice]

tienes el numero de la cuenta? 🙂

[slow silo]

tengo fotos de la cuenta

[neat pumice]

enviame por DM

[frail steeple]

THERE IS A GUY CHEATING SO HARD ON EU MEDIUM I CREATED TICKET CAN ANYONE CHECK IT ASAP?

[lilac rover]

are there official servers with BP's shared?

[hexed nimbus]

take a guess

[lilac rover]

no idea, im new to rust and thats why i asked the question

[hexed nimbus]

the are not

[loud cairn]

@toxic shard est ce que tu peux look mees tickeets pour 2 cheaters in game eu main stp en urgence il nuke le wipe en team et du streamer de la team stp

[narrow plover]

maybe dont take 5+ days then for a false ban rlly simple

in the end we r customers/supporters not just players, our whole team has bought vip for over a year never had issues with bans in our team, we all had to swap servers to play with our friend bc one of ur admins decided to false ban and we lose 1 week essentialy of vip we all purchased, instead of being mad at us for trying to get admin attention, possibly be mad at the admin for giving a ban and not adhering to 2-3 biz day response time, in the end u guys dont get effected bc u take all of our money and all u gotta deal with is us being slightly annoying in support chat when we are just trying to get support

[frail steeple]

THERE IS A GUY CHEATING SO HARD ON EU MEDIUM I CREATED TICKET CAN ANYONE CHECK IT ASAP?

[thin plover]

can you stop coming to discord every time you make a ticket

[median hollow]

Cheater on EU rustoria 2x vanilla!!!

[marble mantle]

Hey, @median hollow

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[median hollow]

kjeft

[frail steeple]

sorry 😄

[toxic shard]

On ne gere pas de report en dm. ca passe par le systeme de ticket

[loud cairn]

faut qu ilo see bouge alors ils niquent le wipe la

[brisk whale]

Hello i sent a appeal about 5 hours ago i was just wondering if you guys just look at my appeal because its been so long and i dont want to lose 10$ for a false ban

[near halo]

Appeals can take 1-3 business days

[noble terrace]

In your mind it's a false ban, but we don't ban people until we are 100% sure. The appeals process gives us another chance to review everything in case there was an error. The 1-3 business day response time is an average, with some appeals taking less time and some taking more, and that depends on a variety of factors.

Coming into Discord every day about a ban that isn't yours is not going to speed up the process at all

[narrow plover]

it seems like its only one person and it affected only them but it rlly affected our whole team, you guys essentially banned the guy that had all blueprints forcing us to server swap, i just rlly hope when it gets proven as a false ban we get something back to make up for the vip play time we all lost

[noble terrace]

Unfortunately no, you're not going to if/when that happens

We don't reimburse anything in any situation

[narrow plover]

so if he does in fact get unbanned for a admins mistake, no reimbursing is put in place ? im sure u can see how as a customer/supporter that can be frustrating and as a company thats some terrible ethics

[noble terrace]

No, we do not reimburse anything in any situation

[hollow junco]

Staff who do i need to talk to, getting disconected from rustoria sea main and it says coem to discord - L.kitty

[noble terrace]

@minor temple wants to chat with you

[fair wagon]

@noble terrace i have a cheater here on rustoria us small. Are you able to help at all?

[hollow junco]

breh i been away since friday tf did i do

[noble terrace]

!ticket make a ticket please

[marble mantle]

Hey, @fair wagon

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hollow junco]

Jyrcella do you know if kitty is active atm?

[noble terrace]

They are in a different time zone, so no I don't think so. Feel free to send them a message

[hollow junco]

👌

[light folio]

few days

[near halo]

1-3 business days

[light folio]

everyone needs a weekend break

play and admin this game are two dif things, admins needs a break

[near halo]

Well, admins work with Rust, don't play so they need a break too

[light folio]

annnnnd suddenly yer appeal has disappeared

[near halo]

You know that online game need people to take care of the game? Rustoria, Facepunch are all companies that need people to work

#staff-applications Feel free

[exotic saddle]

@near halo vpn ban 76561199393902357

[near halo]

If you already made the appeal, an admin will take a look as soon as possible 🙂

No, my work is 100% volunteer

[exotic saddle]

ok，thx

[near halo]

!report

[marble mantle]

Hey, @quartz ruin

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[near halo]

Do not call out cheaters in chat

[quartz ruin]

bro plzz check ok

thx

[fair wagon]

i made a ticket how long does it usually take before its being answered?

[neat pumice]

Varies, an admin will take a look as soon as they can. 🙂

[violet cave]

can any admins tell me why im banned? it doesnt say a reason it just says Come to discord - Marzy and I messaged marzy 4 hours ago and still no response. I atleast want to know the reason

[fair wagon]

thanks!

[lean linden]

Only Marzy can answer that . . Make sure to supply your SteamID in your DM to Marzy . . Admins sleep and do IRL things too . . Be patient.

[violet cave]

why not just put the reason in the ban message so any admin can handle it though, Im not trying to be tough im just confused why im banned

[solid pasture]

[EU] Rustoria.co 21/6 - 3x No BPs [Loot+/Shop/Max 6] JUST WIPED!

This server seems like it went down

[cinder charm]

I put in a appeal for a ban on all servers that happened 5 months ago and I was wondering if it was too late?

[lean linden]

The server is fine . . Just loaded into it.

[solid pasture]

It's available now

Ty, something must have happened because many people dropped

[mint token]

i need support please

[near halo]

What happened?

[mint token]

this guy was trying to raid me and as soon as i damaged him he lagged my game out

called packet flooding my friend said

[near halo]

Never heard about packet flooding, and this attacks the host not direct you

Strange

🤔

[mint token]

effectivly when i shot him my fps went to shit and crashed me out of the server

[near halo]

Well, i'm searching in Google to know more about this

One second

[mint token]

76561199381177118

ok thanks

[brazen linden]

i cant link my steam account

[mint token]

he does it when he wants so its not every time someone shoots him

he said watch this and when i shoot him thats when it happend

i defended the raid from him so seems like he did it because he was not to happy lol

lmk what you come up with

[lean linden]

Did you go to the website? . . https://rustoria.co/link . . if so and you're still having issues . . submit a ticket.

[mint token]

acro have you ever heard of this happening?

[thin plover]

I mean as far as I know it's not possible to just make someone in particular lag or "crash" them

if it happens again then feel free to report them

[mint token]

hes done it twice now

[thin plover]

to you?

[mint token]

yes

[sterile parrot]

can you plz check ticket Appeal #8b4e6d my friends

[mint token]

as soon as i shoot a single bullet at him my fps goes to 8 and i crash

[manic bough]

my mate got banned because he joined a cheaters team for 1 min can he get unbanned?

in outpost

[meager valley]

hello i got banned cuz i joined a cheater in outpost 1 min but i didnt know he was cheating

i got a clip of that

[lean linden]

!appeal

[marble mantle]

Hey, @meager valley

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[mint token]

anna hes admiting it to me in vc

[thin plover]

well make a ticket but dont call them out