support

[smoky shale]

can someone please help me!!
!!

I have a clip where a guy is flying throu walls

[surreal ridge]

we have a clip of someone going through or base s walls

[thin plover]

!ticket

[marble mantle]

Hey, @surreal ridge

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[surreal ridge]

we already did but we have the clip

we would like to show it

[verbal compass]

when will you guys restock us main vip?

[tardy pelican]

!ticket

[marble mantle]

Hey, @tardy pelican

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[wispy dirge]

!vipstock

[marble mantle]

Hey, @verbal compass

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[verbal compass]

!vipstock

[marble mantle]

Hey, @verbal compass

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[thin plover]

yeah you can put the clip in your ticket

just upload to YT or Streamable

and paste the link

[strong jungle]

is something wrong with us long?

[digital magnet]

Yes its down at the moment Im sure it will be back up shortly

@strong jungle

[strong jungle]

thank

[karmic terrace]

@balmy cypress I have an injunction to come to discord to find you

[formal sky]

yo, anything I should do if my ticket hasnt been responded too for 2 days?

[fringe tree]

!steamID

[marble mantle]

Hey, @karmic terrace

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[fringe tree]

Please send them your SteamID and they will be able to further help you

[fringe tree]

Appeal - Takes 1-3 business days, can take longer if it's intricate.
Ticket - No ETA, whenever they can swing around to it.

[karmic terrace]

76561199140287570

[fringe tree]

Please send them your SteamID and they will be able to further help you

[thick nexus]

@fringe tree i got kicked and i am stuck in queue could you please help me i have so much loot in train tunnels us main

[copper lake]

You've been unbanned. Please wait 10-15 minutes and try reconnecting to the server.

[fringe tree]

Unfortunately, I can't help in this process. Additionally, queue skips aren't given (very rare instances)

[thick nexus]

bro cmon i farmed train so much just to get kicked for no reason

[fringe tree]

As stated, I couldn't even help in this instance. I'm wishing you the best in your endeavors and hope for a speedy queue.

[thick nexus]

240queue is 3h queue thanks for wasting my time such nice server u got always ruining the fun by kicking for no reason

[karmic terrace]

@balmy cypress Come to discord 76561199140287570

[thorn topaz]

Can an admin please look at the clip on Ticket #0bb539. Literally unplayable due to this team with cheaters

[thick nexus]

can any admin please help me get back in i got kicked for no reason and in a 3h queue

[thorn topaz]

Unfortunately they cannot help you bypass queue

[patent socket]

We letting the rooskies cheat with no reprucussions

[fringe tree]

!report

[marble mantle]

Hey, @patent socket

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[patent socket]

5 tickets no response 🙂

[thick nexus]

Bruh why cant they help literally kicked me and my teamates out more then 4 times today and they kick after i get loaded in trains

[remote meteor]

man admins i feel for y'all lmao I've been in and out of this channel and your job is truley thankless. Thanks for all that you do.

[lyric mesa]

THANK YOU RUSTORIA DDMIN MNEDIUM

[rotund tartan]

Is this guy part of you community ?

[remote meteor]

they give me free vip

[rotund tartan]

@zerkees

Some guy in Steam named Zerkees is trying to steal accounts using your community name

[analog pollen]

there is cheater

how i make tiket

all the chat know he is 100 cheating

[smoky cape]

!report

[marble mantle]

Hey, @analog pollen

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[plucky sable]

hello, someone can look to my network--7762 pls?

[analog pollen]

i reported him and everyone reported him and still didnt get banned

he is 100 cheating

i hv 7k hrs and ik everything at this trash game

[smoky cape]

Not the place for this

Yes but this is the support channel

Feel free to advertise in #general

[analog pollen]

any admin active plss to ban this guy i swear he keep shoting me rn behind the wall at my bace

[rotund pike]

Would be awesome if @blissful herald could reply to my ticket. Missed whole wipe already

Not a ticket actually, just said come to discord.

[smoky cape]

Dm him

[rotund pike]

I did

Hours ago

I didn't get muted and I don't cheat so I'm just waiting to figure out why I was banned while offline

I know I saw a popup when launching game last night saying anticheat violation and it closed rust, but after that I logged in with no problems

Been a donator for a long time so I'm sure it's a weird discrepancy 😕 idk what else it could be

[mental iris]

its been nine days and my ban appeal still hasnt been looked at

[rotund pike]

What were you banned for?

[mental iris]

cheating i believe

[rotund pike]

Well then you should have to wait 20 lifetimes

[fringe tree]

It should have been already answered, have you looked on the website?

[rotund pike]

I don't cheat like a piece of shit and I actually donate so I'm more important than you

[mental iris]

no im currently out of town so Ive been checkign discord as i was told i would get a discord dm

[mental iris]

i dont either it was a false ban

[coarse oak]

and I actually donate so I'm more important than you

is actually crazy lmao

[mental iris]

literally like one look at my steam account and you can tell it is a false ban

[rotund pike]

How does that even happen unless you have cheats on your pc

[mental iris]

idk dont ask me

[mental iris]

oh, it was answered on the website thank you

[thin plover]

you are huh... game banned by EAC

[coarse oak]

that's awkward lol

[rotund pike]

How is that actually crazy. I literally take thursdays off just to play rust

[mental iris]

yup, im taking the appeal to eac so we will see how that goes, thank you

[gray osprey]

Hi i need help

[smoky cape]

Whats up

[gray osprey]

Is there a scam going on where people msg you and ask you to vote for some skin for twitch drops?

[light summit]

!scam - yes, please block and report!

[marble mantle]

Hey, @gray osprey

A scam is going around where a scammer will DM you on Steam or Discord to log into their website. This is 100% a scam and we will never DM you asking you to login anywhere other than: https://rustoria.co/ (Always double check the URL)

We will only ever give skins out in the #giveaways channel and you will see an admin tag you in there if you have won something.

Reset your Steam password immediately if you have logged into any of these websites and check you do not share that Steam password with any other services as if you use the same password elsewhere, it may be used to gain further access into your accounts.

If your account has been stolen please read this https://help.steampowered.com/en/wizard/HelpWithAccountStolen.

[gray osprey]

Thanks! Will troll him a bit then will report and block 🙂 Thank you for info! Have a nice day 😄

[lucid frigate]

can i get website for V.I.P and kits

@smoky cape

[coarse oak]

Are you talking about this link https://donate.rustoria.co/?

[lucid frigate]

thx i relized its all on one website

[coarse oak]

👍

Are there specific support hours or downtime around midnight eastern?

[smoky cape]

Daily restart?

[coarse oak]

No sorry, I meant for the waiting for support channel

are there specific hours of operation?

[smoky cape]

Nope

Staff are around whenever

If theyre active/awake

[lyric basalt]

How can we help you

[coarse oak]

Was hoping to draw more attention to a person that appears to be cheating on Rustoria US Small, there have been several tickets submitted but I imagine staff is inundated in tickets since it's wipe day. Just wasn't sure if the support channel wasn't available around certain hours.

[lyric basalt]

Yeah if you have already submitted ticket then someone will have a loook soon

[coarse oak]

Alright, thank you for your time

[proven gyro]

how long do player report tickets usually take to be processed?

[smoky cape]

They get looked into as soon as possible

[proven gyro]

Of course, I was just wondering if you have a rough timeframe

My neighbour is acting a bit sussy and I was just wondering what my strategy for dealing with it should be 😆

[vale zinc]

i just got msged on steam about voting for a twitch drop is this real

[smoky cape]

No

!scam

[marble mantle]

Hey, @smoky cape

A scam is going around where a scammer will DM you on Steam or Discord to log into their website. This is 100% a scam and we will never DM you asking you to login anywhere other than: https://rustoria.co/ (Always double check the URL)

We will only ever give skins out in the #giveaways channel and you will see an admin tag you in there if you have won something.

Reset your Steam password immediately if you have logged into any of these websites and check you do not share that Steam password with any other services as if you use the same password elsewhere, it may be used to gain further access into your accounts.

If your account has been stolen please read this https://help.steampowered.com/en/wizard/HelpWithAccountStolen.

[royal grove]

How do i put ticket to report cheaters

[coarse oak]

type /ticket add < and then your message here> while in game

alternatively you can go here https://rustoria.co/support

[acoustic thicket]

Ive just been banned and i dont know why

[fringe tree]

Connect to the server and make an appeal

[fringe tree]

!appeal

[marble mantle]

Hey, @acoustic thicket

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[rotund pike]

It's been like 18 hours waiting fir @blissful herald :/ how long does this dude sleep lol

[copper lake]

He's likely busy dreaming up new ways to have you wait even longer. Send him a DM and he'll get back with you when he's available.

[rotund pike]

I did send him a dm hours ago. And I'm not laughing about it either. I literally take Thursdays off just to play rust.

Days already gone so I'm going to bed.

[solemn knot]

are their any admins with the name arch on steam

[leaden bronze]

There's a hacking team on the server. I need help

[copper lake]

!report

[marble mantle]

Hey, @leaden bronze

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[leaden bronze]

It's okay. He's been banned

[solemn knot]

there is some dude on steam who says he is a admin for rustoria under the steam name arch and hes offering to give me vip for free

[copper lake]

!scam

[marble mantle]

Hey, @solemn knot

A scam is going around where a scammer will DM you on Steam or Discord to log into their website. This is 100% a scam and we will never DM you asking you to login anywhere other than: https://rustoria.co/ (Always double check the URL)

We will only ever give skins out in the #giveaways channel and you will see an admin tag you in there if you have won something.

Reset your Steam password immediately if you have logged into any of these websites and check you do not share that Steam password with any other services as if you use the same password elsewhere, it may be used to gain further access into your accounts.

If your account has been stolen please read this https://help.steampowered.com/en/wizard/HelpWithAccountStolen.

[dense shuttle]

!REPORT

[marble mantle]

Hey, @dense shuttle

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[blissful herald]

while I get my Coffee - feel free to re-read Serve rrules quick https://rustoria.co/rules/vanilla and then we can have a chat

[rotund pike]

What rule did I break

[blissful herald]

read them

and then we talk

[rotund pike]

I did

None of it is anything that I have done

Just dm me

[blissful herald]

join voice channel Waititng for support

[rotund pike]

Ok 5 min

im trying to think if i typed anything weird it.. only thing that comes to mind was ''sometimes i pee the bed and like to pretend im swimming to labs''

just the usual weird rust shit in chat

im here

[crystal drift]

I cant get on the server, i get permanant disconnected after i was kicked for being afk, am i banned?

[uncut vortex]

same just happened to me

[thorny dune]

Are you getting a kick message?

Keep in mind that all EU servers are currently doing a daily restart

[crystal drift]

oh, allright

[frail prism]

hi. how can I add a discord bot to my server that will show rust server statistics in the list of participants.

[blissful herald]

!report @fiery nymph

[marble mantle]

Hey, @fiery nymph

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[acoustic thicket]

admin pleazse help me out with my appeal ive been waiting for over an hour.

Appeal #f8ab77

[gloomy sparrow]

Standard response time is 1-3 business days please be patient

[acoustic thicket]

1-3 days is a fucking joke. cant be waiting around for that

[dense shuttle]

destress gaming wht was ur name in game?

[acoustic thicket]

i submitted an appeal withing minutes of being banned, surely the person who banned me can respond?

[gloomy sparrow]

Not how it works I am afraid

[gloomy sparrow]

What was the reason if the ban?

[acoustic thicket]

playing with a cheater which i believe is a mistake. So i need to see who/evidence so i can make changes to my roster.

[gloomy sparrow]

Rustoria won’t provide proof and neither will any other reputable server so I suggest your get all of your teammates to screen share when they try to join the server

[acoustic thicket]

any reputable server should provide evidence to justify a ban.

[dense shuttle]

wht was ur name in gane

[gloomy sparrow]

Not how it works

[dense shuttle]

@acoustic thicket

[acoustic thicket]

well it should

[gloomy sparrow]

If they do that the cheaters could take steps to avoid getting banned

[acoustic thicket]

and same as discord

[dense shuttle]

u on main?

[acoustic thicket]

how so? if theres evidence then provide it and the ban remains

[acoustic thicket]

EU 2X

[acoustic thicket]

showing trhe evidence doesnt aid in evading a ban.

[gloomy sparrow]

It does if thecheaters know how the evidence is gathered then they can take steps to avoid it

[tough sail]

i got banned on eu main it says come to discord

[gloomy sparrow]

There should be a name as well?

[tough sail]

skylinegtst

[gloomy sparrow]

!steamid

[marble mantle]

Hey, @tough sail

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[tough sail]

76561199333917913

[blissful herald]

join voice - waitting for support

[tough sail]

1 sec

i joined

[snow smelt]

eu main?

@blissful herald me and my teamate got kicked from eu main for no reason

[vocal granite]

I got banned bro I thought I could atleast ally with people on the 5x didn’t know it was considered teaming if they weren’t living with me

[blissful herald]

whe you join server, does it say no reason?

[snow smelt]

it said timed out and didnt let us rejoin

[blissful herald]

thats steam issue

[snow smelt]

now i have queue but he has queue skip

[vagrant wigeon]

i got banned on eu main it says come to discord

[blissful herald]

!steamID

[marble mantle]

Hey, @vagrant wigeon

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[vagrant wigeon]

76561199387694979

[blissful herald]

what does it say when you try to connect?

[rose apex]

hey ya'll got a quick question for you. do admins get blocked from playing servers they are admining for or all rustoria servers.

[blissful herald]

no admin playes on our own servers and neither with alt accounts

we play Random servers if we want to play

[rose apex]

gotcha thanks!

[vagrant wigeon]

it says playing with hacker when i was playing with 2 randoms from the rust discord since im somewhat new to the game

[blissful herald]

!appeal

[marble mantle]

Hey, @vagrant wigeon

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[karmic terrace]

@balmy cypress Come to discord 76561199140287570

[frail prism]

help pls

[acoustic thicket]

@thorny dune

[jagged scaffold]

My team is banned, prompting me to play with hackers. Can you tell me which account I am and if I am a hacker,

https://steamcommunity.com/profiles/76561199381011144/

@blissful herald

[magic leaf]

Hi my appeal was denied for playing with a hacker and I can no longer appeal is there a way to escalate the situation?

[marble mantle]

Hey, @jagged scaffold

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[magic leaf]

I am a new player and teamed with this guy and then did not play with him how can I prove this?

Hello? Can I talk to a moderator so I can provide evidence?

Mine was answered in 30 mins but was denied it says it can be from 1-3 days

[drifting condor]

안녕하세요

매니저님계신가요?

[snow smelt]

actually crazy

was it just us lagging on eu main?

[steel wren]

EU MAIN Crashed

[magic leaf]

If I stay in the waiting for support will I be able to talk to someone?

[white vector]

Cheater on rustoria US Medium

[marble mantle]

Hey, @white vector

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[magic leaf]

Speak to a moderator

[glacial hearth]

/ticket

[marble mantle]

Hey, @glacial hearth

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[magic leaf]

!commands

[balmy cypress]

whats up?

[magic leaf]

I was banned for playing with a hacker when I teamed up with a random player, my appeal was denied. Is there anything I can do to prove I am innocent so I can keep on playing?

[balmy cypress]

What evidence do you have to prove your innocence?

[magic leaf]

I was not in the same base with the player that was hacking and was in a different team beforehand. What else can I do to help prove this?

[balmy cypress]

?steamid

[marble mantle]

Hey, @magic leaf

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[magic leaf]

76561198096809063

I did not have access to person I was teamed withs base and they did not have access to mine either. Like I said they were a random and offered to team.

[shrewd bronze]

Will the slot be opened?

[dull yacht]

people are invisible for some reason any fix to that

[potent wolf]

there was a queue and they banned me just like that

support here?

[magic leaf]

@balmy cypress can you ask me questions so I understand what information you need?

I waited 45 minutes in the waiting for support chat so I could try to speak someone

Can I please get an update of what is happening?

[waxen onyx]

where do you report a cheater ?

[lyric basalt]

!ticket

[marble mantle]

Hey, @waxen onyx

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[magic leaf]

Hi Marzy could you help me?

[karmic terrace]

@balmy cypressI have an injunction to come to discord to find you

[magic leaf]

Can someone help please

@lyric basalt can you please advise on the situation in the chat?

[warm shale]

help

[magic leaf]

Is there no way I can talk to a moderator is VC to get this sorted out?

[jagged quarry]

<@&274971100184576010> My friend was banned from using VPN, please help fix this problem, Steam id 76561199087960952

[warm shale]

I have a problem on all servers it says dissconnect hacking what should I do cheats I have never used

[magic leaf]

whats the point in having a support chat if it just refers people to the website?

and no one replys

@balmy cypress @lyric basalt ????

Even if you tell me nothing can be done just any communication

[near halo]

Got banned a week ago for "playing with a hacker" I waited my 7 days logged into the rustoria website got to the "Ban Not Found" on the appeal page and whenever I try to connect to the server I'm still banned
steam id : 76561198315293235

[balmy cypress]

Clearly everyone is busy including myself, please message me and I’ll get back to you when I can

[balmy cypress]

Probably just need to wait a bit for it to expire

[balmy cypress]

?appeal

[marble mantle]

Hey, @warm shale

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[magic leaf]

Thank you sorry for being so pushy just a bit frustrated

[near halo]

how long gng

[balmy cypress]

?appeal

[marble mantle]

Hey, @jagged quarry

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[near halo]

doesn't make much sense considering the ban isn't on the website when I'm logged in so its already expired

[waxen dirge]

I also have a problem, I was banned for cheats that I don't have, although before that I played quietly

It was a shame when I finally stood in line for the server and when I got up, I was banned for cheats that I don't have

Hooray, the admins have considered my appeal and I will be able to play again 24/7

[potent wolf]

there was a queue and they banned me just like that

[thorny dune]

The ban has indeed expired, avoid spam connecting for 10 minutes as this can cause issues. After this you should be fine to connect.

[waxen dirge]

Yesterday there was the same problem, it looked like they had some kind of failure

[ionic moss]

Is anyone gonna ban cheater on 13/6 2x??

[marble mantle]

Hey, @ionic moss

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[primal edge]

/ticket

[marble mantle]

Hey, @primal edge

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[pliant mortar]

vpn ban

https://steamcommunity.com/profiles/76561199195245941/

@thorny dune i need Help

[vocal urchin]

/ticket

[marble mantle]

Hey, @vocal urchin

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[thorny dune]

Hey there, this should now be solved and you can connect

[tranquil gust]

@thorny dunevpn ban 76561198374735343

[valid hill]

I need to report a cheater on my own team.

What ticket do I make

[thorny dune]

Hello, you should now be able to connect

[paper apex]

Any way to get in contact with a support in here ?

[thorny dune]

You can create a /ticket in-game or on our website https://rustoria.co/support.

[paper apex]

is it possible to contact a support member (its not about a bann)
i cannot find the type of ticket i want to speak about

[thorny dune]

What are you trying to discuss?

[valid hill]

Thanks

[paper apex]

well is there a way to speak privately about it ? dont want to write it public

[thorny dune]

Feel free to DM me

[bitter grail]

Lost our whole wipe to admins false banning our team, great admins!

Basically scammed us for the week VIP!

[peak rivet]

VPN ban 76561199365284473

[hexed nimbus]

!appeal

[marble mantle]

Hey, @bitter grail

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[harsh solstice]

a

[peak rivet]

@thorny duneVPN ban 76561199365284473

[burnt oyster]

my whole team got banned yesterday and it was a mistake, we are now unbanned but unfortunately we got instantly raided after being banned. is there any compensation? like vip return or free vip for a month or something.

[grim flame]

@thorny dune aim cheating RGVODB 76561199409719751 EU 2x

[dawn turtle]

How to check ban log

[long wren]

안녕하세요 무슨일이신가여

[sharp bay]

how long does it takes to answer an appeal?

[smoky cape]

1-3 business days

[sharp bay]

ty

[snow smelt]

if the slots are automatic why are no more being opend its only on 650 and theres 400 queue

[dark topaz]

can u open slots please

there is 650 slots can u open 100 ?

[marble mantle]

Hey, @dark topaz

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[soft birch]

Could anyone fix fishing village on 2x eu, you cant buy diving equipment. the option doesnt appear. Could you come and check it out please?

<@&274980199668645888>

[smoky cape]

Devs are aware

[dark topaz]

theres 300 player queue right now and 650 slots availble...

[soft birch]

you working on it?

[smoky cape]

I believe they are

[supple grotto]

Mr @smoky cape can i get support in #368790610783764480 channel please ? me and my friend DX9. thanks in advance.

[smoky cape]

I cant vc atm

[supple grotto]

np.

[soft birch]

alright, could you come on the server and give some diving shit and ill pay u in scrap normal prices? I rlly need that diving equipment

[smoky cape]

I cant do that

[soft birch]

Alrigt well what do i do then

[blissful herald]

you might need to use other Fishing village for time being

[soft birch]

the other ones work?

[blissful herald]

not all are broken, just need to check what one is working

one or two seems to be broken on every server

[supple grotto]

Anyone around in #368790610783764480 ?

[blissful herald]

what support you need?

[supple grotto]

I'm in queue i waited more than +350 and i'm fine. i'm nearly there. but my friend keeps on disconnecting every time he gets close. it's really frustrated. i'm just asking if he can be skipped this ONE TIME ONLY !

[hexed nimbus]

if he gets skipped skip me to then

[supple grotto]

I'm i waiting from 11AM now it's 3.32PM and i haven't join yet. i'm FINE. but him.. he keeps disconnected !

[blissful herald]

[supple grotto]

😄

[blissful herald]

we do not skip players

[supple grotto]

I know. but i'm just asking. it

it's okay.

[blissful herald]

all good

[hexed nimbus]

see if there are wipe passes left so he can get in

[rotund jasper]

@blissful herald can you pls look in dm?

[blissful herald]

just write here whats going on

[rotund jasper]

I prefer in dm

[bronze saffron]

RESTOCK VIP EU LONG

CMON BRUH

[rotund jasper]

I need support

[blissful herald]

what is it

Appeal/reporting

...

[hexed nimbus]

support is here not dm

[rotund jasper]

Where do i make a ticket then?

[blissful herald]

what ticket

appeal/report?

[hexed nimbus]

does it start with a A or a R ??

[rotund jasper]

A support ticket

[blissful herald]

[hexed nimbus]

!ticket

[marble mantle]

Hey, @rotund jasper

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hexed nimbus]

here you get both options for a report or the lower blue text for a appeal have fun

[rotund jasper]

But i dont want to report or apeal wtf is that broken system

[hexed nimbus]

then just state the question so he can answer you its not that hard just speak your mind

[blissful herald]

exactly what's your question

so you not banned, you do not need to report a cheater/bug or what anything else

what sort of support you need then?

[hexed nimbus]

think he wants to ask about the "birds and bees" but to shy to

[celest flicker]

how fix disconnect hacking?

[smoky cape]

!appeal

[marble mantle]

Hey, @celest flicker

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[supple grotto]

This only works in facepunch servers only ?

[smoky cape]

Rustoria disabled it

[supple grotto]

😦

[fringe tree]

Plenty of reasons why it was removed

[supple grotto]

More plenty of reasons they made it also.
imagin waiting and game crash on high end pc !

[hexed nimbus]

#announcements message

[supple grotto]

so frustrating.

I'm happy in the end.

[smoky cape]

There are other servers you can always play on with this feature enabled

[supple grotto]

nooooo.. i like this one more than any. so i'm good.

[hexed nimbus]

it would make the q way longer cause any leaver gets a 5 min reserved rejoin slot

[supple grotto]

Yeah i think so.

[hexed nimbus]

now if one disconnects the next in line joines with the 5 min q save you need to wait the 5 before a new can join

[bitter grail]

They just want the money so bad

[jagged birch]

can some admin help with a hacker?

[tribal zinc]

Can I get a Admin to DM me please

[hexed nimbus]

!report

[marble mantle]

Hey, @jagged birch

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hexed nimbus]

just state the question the will answer

[bitter grail]

Who is this noob

[hexed nimbus]

#general for chatting mate keep this clear for those that are in need of support

[wooden siren]

can one move me in support

[blissful herald]

what help you need?

[wooden siren]

I'm getting so much timed out.

I was waiting for more than 4h in queue and every time timed out !

[blissful herald]

Feel free to make a #network-support-old and guy can maybe check why you getting timesout

[strong jungle]

us long just go down?

[blissful herald]

Daily restarts

[strong jungle]

oki danks

[light geyser]

some dude is saying he is a rustoria admin and is asking people to click links to "vote for twitch drops rustoria skin"

https://steamcommunity.com/profiles/76561199028336796/

[fringe tree]

!scam

[marble mantle]

Hey, @light geyser

A scam is going around where a scammer will DM you on Steam or Discord to log into their website. This is 100% a scam and we will never DM you asking you to login anywhere other than: https://rustoria.co/ (Always double check the URL)

We will only ever give skins out in the #giveaways channel and you will see an admin tag you in there if you have won something.

Reset your Steam password immediately if you have logged into any of these websites and check you do not share that Steam password with any other services as if you use the same password elsewhere, it may be used to gain further access into your accounts.

If your account has been stolen please read this https://help.steampowered.com/en/wizard/HelpWithAccountStolen.

[fringe tree]

You're free to report him on Steam, but it's out of our control unfortunately.

[light geyser]

alr i felt like something was wrong and i just wanted to make sure

[worn heart]

who can someon look it has been almost 4 day that i put a appeal and i still ban because when i joine it says that him hacking but i never play on this server pls

[fringe tree]

Make sure to check the status of the ban on the suppoort website

https://rustoria.co/support/

[worn heart]

ok thanks

[fringe tree]

Appeals take 1-3 business days

[light geyser]

eternal lowk goated

[fringe tree]

not the place for this stuff

[worn heart]

it still say pending

[fringe tree]

Depending on the situation it can take longer.

[light geyser]

crazy work

[fringe tree]

If you wish to talk, lets just chat in #general.

[worn heart]

ok cuz it when i joine a rustoria server it kick me for hacking

when i dont have hack and never play on rustoria and i saw pepole having the same issu

[vapid pulsar]

while its down is anyone sorting the lsg on the 10x eu ???

[fossil spoke]

Hi

Server is restarting?

[fringe tree]

US Servers restarted 30 minutes ago

[fossil spoke]

Okay

[twin hedge]

theres a cheater pm rustoria.co 13/6 2x vanila

[marble mantle]

Hey, @twin hedge

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[amber copper]

Help! Lgbtq+ Hate in chat from Dead! The last 30 minutes

!report

[marble mantle]

Hey, @amber copper

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[fringe tree]

!ticket

[marble mantle]

Hey, @amber copper

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[minor temple]

Server?

[amber copper]

they were muted on rustoria main, thank you staff for a speedy response

[supple plume]

why do many of u losers hack man, I allied this 6 man next to me so I could play the game, and one of them was a hacker, why the fk do you people hack i dont understand, just get better at the game

[twin hedge]

please for the love of god get these cheaters banned on rustoria.co 13/6 2x vanila

[ancient storm]

He wasn't hacking wrath... they pc checked him

He's already unbanned

[supple plume]

yeah but I cant ally with new people, cant even meet new people they probably all hackers

well im going back solo

[blissful herald]

first rule of Rust... don;t trust anyone

[supple plume]

well im still banned

[little kestrel]

This clan owner named City fucking insided the whole group like a bitch, im never joining rust clans ever again

that’s the 2nd fucking time

[flint depot]

Hello administrator, I have been banned by the server, the appeal system does not have any ban, please help me to check

@blissful herald @minor temple Can you help me see what's going on

[old sequoia]

im banned for nothing check it please. my steam nickname Правая рука

[left veldt]

my nickname UnderTaker

[smoky cape]

!appeal

[marble mantle]

Hey, @left veldt

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[ivory wing]

i need report cheat

report

[marble mantle]

Hey, @ivory wing

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[bold hull]

im waiting 3 days and I'm still waiting for appeals

[smoky cape]

Standard response time is 1-3 business days can be more or less banes on the situation

[tropic geyser]

yo

is there something wrong with us main it's fucking laggy bro ya'll should fucking fix this shit

[smoky cape]

Thats a nice way to get someone to fix a server

[tropic geyser]

what's the cost for this shit bruh?

[smoky cape]

Make a #network-support-old ticket if you keep lagging

[tropic geyser]

i'm sorry bro i'm just pissed

[bold hull]

why are they checked for longer than 3 days if you write that up to 3 days?

🤦🏿‍♂️

why my appeal denied?

moderation Where are you looking?@eternal solar@stiff widget@stiff widget@blissful herald

[elder plover]

why am i banned for hacking never cheated in my life says im banned when i join eu medium

[hexed nimbus]

!appeal

[marble mantle]

Hey, @elder plover

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[tropic geyser]

stop the lag

[bold hull]

why my appeal denied?

pls ask me

[north crest]

they found the ban to be legit

[bold hull]

what does it mean?

i cant play? on this server?

[warped zodiac]

What's your steamID?

[bold hull]

1 minute

76561198988663668

[warped zodiac]

You are banned until <t:1718812800:f> for playing with a hacker. Your appeal was denied. You will need to be more careful who you choose to play with in future

[bold hull]

Am I to blame?

How could I know it was a cheater?

[warped zodiac]

Why play with people you don't know?

[bold hull]

why not? I made peace with him because he was constantly killing me, is it bad for you to be in peace?

[torn heart]

take it as a lesson

[bold hull]

I think you would also be offended for the ban that you received for nothing)

nice job admins

[warped zodiac]

Your ban is only temporary so please don't misdirect your anger towards us. As Jacob said, take this as a lesson that in the future you should be more careful with who you associate with

[magic ruin]

Can someone check the staus of my appeal please #823875

[worn heart]

admin thx for the unban

[limber solar]

@warped zodiac sorry for the ping but I’ve been accused of hacking and was wondering if we could setup a pre file check or something

[bold hull]

I'm not directing my anger at you, I just want to figure out a problem that I'm innocent of, maybe I need to figure it out again?

[limber solar]

I love rustoria and I don’t want to get false banned

[bold hull]

im so bad in english

what u want say m?

[warped zodiac]

!appeal - You will need to open an appeal here

[marble mantle]

Hey, @limber solar

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[limber solar]

Gotcha thanks!

[bold hull]

Should I go through the appeal again?

[warped zodiac]

You can't appeal again. You will need to wait until your ban has expired

[magic ruin]

@warped zodiac can you check on my appeal please? #823875 the alleged hacker has already been cleared

[bold hull]

omg why so unfair

[warped zodiac]

Looking now

[bold hull]

hate u moderations

[karmic wind]

EU Small 76561198043104256 cheat. Closed empty profile, for the second day he's been killing through the whole forest, friends are running around trying to kill him. The ticket on the server has been sent.

[warped zodiac]

It has already been explained to you. Please refrain from further outbursts or you will be muted

[warped zodiac]

!ticket - Please submit all details in a ticket so we can investigate

[marble mantle]

Hey, @karmic wind

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[worn heart]

baro can we know who unban me

[bold hull]

Why do you think I'm angry? I just want to figure out a problem that is not my fault.

But you probably don't care

[warped zodiac]

Your appeal has been forwarded to the banning admin. Please wait for up to 3 days for a response

[split topaz]

yo is my ban pema or what

perma*

[warped zodiac]

We don't divulge that information

[worn heart]

ok well thx admin

[warped zodiac]

Maybe... whats your steamID?

[split topaz]

1 sec lemme go get it

https://steamcommunity.com/profiles/76561198016756555/

is my shit perma?

[finite holly]

can someone helpme about this?

[warped zodiac]

You need to wait for a decision from the banning admin after your behaviour. Please be patient

[hexed nimbus]

!gamefiles

[marble mantle]

Hey, @finite holly

To verify your game files, follow the steps below:
https://files.rustoria.co/JkUAVPTgU4bYbZ4q6aab59vRd4rm3pEk.mp4

[warped zodiac]

You need to verify your game files and try launching rust again

[finite holly]

okay guys ty

[karmic wind]

ok, thanks, I created a ticket on the site. Ticket #4bd90b

[warped zodiac]

Great thanks. We will investigate asap. Please do not call them out in chat

[finite holly]

uh i still getting the same problem

can someone help please i wanna play the game

[hexed nimbus]

Google the error message maybe you find a fix

[near halo]

A rare error

Did you try reinstall Rust/EAC and you are playing on the normal Rust or Staging?

[finite holly]

i did it

[finite holly]

im on normal rust and i do the verify gamefiles thing

[hexed nimbus]

Try manually update eac

[magic ruin]

@warped zodiac it says my appeal is approved but im still banned? appeal #823875

[regal dock]

Can I make a ticket ab a cheater?

[finite holly]

in rust files right?

the upgrade thing

[near halo]

You can also delete Rust files if update EAC don't work

[finite holly]

okay

[warped zodiac]

If your appeal has been approved you will need to wait up to 15 mins before trying to connect

[finite holly]

i will, wait letme do the update

[regal dock]

Where can I make a ticket

[hexed nimbus]

!ticket

[marble mantle]

Hey, @regal dock

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[regal dock]

Preciate you

[finite holly]

i just can see the setup thing

in eac folder

[hexed nimbus]

click it

[finite holly]

i did

and nothing happens

[finite holly]

i pressed the setup and nothing happened

should i delete the eac and download it back?

[hexed nimbus]

it should reinstall if you remove and verify your gamefiles

[finite holly]

i just deleted the eac folder fully

and i will gonna do the verify thing

waiting this

i did it and i will try to join the server

same thing

[near halo]

What are those red error in one of your screenshots?

[near halo]

Your game looks corrupted

[finite holly]

i cant see them rn but idk what they are

[near halo]

Show this error

[finite holly]

idk how to see them letme tryto join server one more time maybe it will shows the red thins

and maybe i can just undownlad,download it ?

[near halo]

Send a F1 print of your console when you join a server

[lucid frigate]

how do I confirm the sub thing so i can get more points?

[finite holly]

it joined wtf

[north crest]

congrats!

[finite holly]

ty bro

[thorny dune]

YouTube does not work unfortunately, has been the case for a while due to a change on their end. It should display "You cannot link YouTube" above the button on our website.

[finite holly]

and wow sound bug i cant hear any things but

i mean maybe i should delete and download the game

[near halo]

Yes, maybe will be fixed when you download it again

Red errors in your game are not common

[near halo]

Also keep drivers up to date

[finite holly]

it is

but anyways i will gonna download it again

[lucid frigate]

i seen it said cant link i thought there was a dif way to do it

[near halo]

Hope it works after this 👀

[plucky sable]

br main is kidding

[silk ether]

say me when u ban me and i do a appeal how can u don't check if it's a mistake then just say me "bro u ban have a good day" without any explain 😂

[plucky sable]

a lot of disconnects, I openned a ticket yesterday but without answer

[fringe tree]

Appeals that are denied will most likely stand.

[silk ether]

I understood that well , but the problem is im getting ban for cheat wich im not and the answer is "u are ban have a good day" "appeals denied is final" ok lol but did u take the time to check if its true ? if this is the case u have some evidence ? so im getting ban forever when im playing legit and u don't care about that is not fair man

[hexed nimbus]

have a good day decision is final no use arguing

[warped zodiac]

Firstly, we take every care to ensure that each ban is issued for the correct reason. Secondly, once an appeal has been submitted we make sure to assess all the evidence to verify. If your appeal was denied you can be assured that the ban was justified

[silk ether]

so can i have the evidence because i don't see what can justify my ban

[warped zodiac]

We don't share evidence. You know what you did

[silk ether]

ofc

[lofty slate]

Hello, there are 300 people waiting in line. Instead of waiting, I wonder if it is not possible to reduce the slot to 900 or 800 like yesterday.

[warped zodiac]

!slots

[marble mantle]

Hey, @lofty slate

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[lofty slate]

+So why don't you have a queue protection system on the server?

[warped zodiac]

#announcements message

[silk ether]

i know what i did, and i did nothing i play legit u don't share evidence ofc they probably doesn't exist .

U ban me for no reason and u just refuse to trust me or accept it was a misstake that true and u ban my friends tho well i thinks its the best way to go : ban ur player probably without take the time to check , don't explain anything except appeal denie you don't share evidence so no one can see if its deserve ban or misstake yeah all good.

[warped zodiac]

Ok look, if you just admit you were cheating I'll take another look at your appeal

[lofty slate]

So, every time I drop out of a game, I will lose 4-5 hours of my time. What is the logic behind this? I go to work, come back, enter the game, and fall out after 10 minutes. And wait in line for 4-5 hours. Where is the justice here?

[warped zodiac]

I understand your frustration, but unfortunately it's not something we can control without severely impacting the experience for everyone

[lofty slate]

Thank you. Well, I ask you, can you solve this problem of mine by selling me VIP? I want to solve your problem with my own money. Is this not possible?

[silk ether]

just take another look, Sorry but i'm not going to admit something I didn't do

[warped zodiac]

I'm afraid that VIP packages only become available once one expires

[warped zodiac]

I just looked... you're still banned

[lofty slate]

I'm really about to go crazy, I can't even solve your question with my own money 😄

[hexed nimbus]

#vip-stock-role-assign

[lofty slate]

I know I can be followed from there, but I've fallen out of the game, I'm trying to get you to at least buy me a VIP.

And stocks are always renewed for 30 days, why are they not renewed for 5 days?

[hexed nimbus]

Just stop typing dude your banned it’s not gonna change

[hexed nimbus]

Just keep a close eye on it and I’m sure you will get it

[silk ether]

i see ... you probably have personal hate towards and i thing u check nothing but ok no problem i have something else to do in my life to do in my life have a good day dude

[vapid seal]

Can anyone check my ticket Appeal #f2c385

[gloomy sparrow]

Standard response time is 1-3 business days and only the banning admin can look at your appeal please be patient

[vapid seal]

Okay thank you

[woven hemlock]

my teammate was false banned, we both made tickets on the website is their anything else i can do to speed things up, he has all the blueprints so i cant really do much

it said he was playing with a cheater but he was with me and i never got baned

[chilly parcel]

In my experience association appeals do not get resolved instantly. They have to be looked into and then a verdict will follow. I would guess it would take 24-72 hours before you get a response. Id suggest getting some bps yourself, best of luck to ya!

[hexed nimbus]

Just be patient and wait responce can take up to 3 business days

[thin plover]

what's the steam ID?

[woven hemlock]

lemme check rq

@plush canyon whats ur steam id

we jsut checked and we have a team on mondays and main but i think im the only one who wasnt banned

[woven hemlock]

76561199140671395

[thin plover]

who's all part of your team?

[woven hemlock]

not all of them are in this discord, can i send you a link to ours

or do you just want their names

[thin plover]

on US main, who's in your team

sorry on Mondays

[woven hemlock]

i didnt play mondays so i wasnt banned and idk the team

lemme ask them

[thin plover]

ahhh that's why

well your friend ban is legitimate and will have to wait for the appeal to be answered

[woven hemlock]

okay, ty

[twin hedge]

please for the love of god get these cheaters banned on rustoria.co 13/6 2x vanila
already made a ticket 2 hours ago but it got rejected bc he logged off

they built a roofcamp tower infront of our fucking base russian dude is esping hard

[thin plover]

calling them out in chat is not going to help

[twin hedge]

making a ticket didnt help either

[thin plover]

we can't ban people without investigating them, if they are offline I can't just magically make up evidence

[obsidian ingot]

Hi, you were banned by mistake, who should I write to and find out what's the matter?

[smoky cape]

Yes provide as much detail in your appeal

[obsidian ingot]

We have a clan, we flew in from a big quarry and went into the house and jumped looking for loot and as I stood on the sofa I got a ban "Ban ivasion"

Name: JEAV1N

[smoky cape]

Most likely an old banned account

[obsidian ingot]

This is a girl's account

[smoky cape]

What does gender have to do with anything

[obsidian ingot]

No!!!! You misunderstood

How can there be an old lock if the account is 60 hours old

[smoky cape]

Hm I'm not sure. I can't deal with any of this seeing as I'm not an admin but include as much detail in your appeal as you can

[brittle narwhal]

lol ban no solution no one vac ban on record lol cuz our team no one payment support rustoria and than got ban no solution per week lol rustoria

unfair

[amber cargo]

I linked my steam account and can’t get the kit

[brittle narwhal]

!admin

[nova elk]

i made a unlink request and i waited about three days and a made a new one just now

[rigid hawk]

i dont know what do i do if a guy is blatantly cheating

[smoky cape]

!report Make a ticket

[marble mantle]

Hey, @rigid hawk

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[worldly kraken]

can someone check on my request i just want to get the loyal kit

[thorny dune]

You should find it's done now

[thorny dune]

Should be completed

[nova elk]

thanks

[worldly kraken]

can someone help

[thorny dune]

Did you try refreshing our website and linking again?

[worldly kraken]

yes

[thorny dune]

I've forwarded this onto our dev team

[worldly kraken]

ok

[pure hare]

br main fall

[lime stream]

Br main sucks bro

[pure hare]

you suck my dick

[lime stream]

It kicks me

lots of times

[pure hare]

pls

[rigid hawk]

yo myu ticket is only just loading

[smoky cape]

!scam @pine moon

[marble mantle]

Hey, @pine moon

A scam is going around where a scammer will DM you on Steam or Discord to log into their website. This is 100% a scam and we will never DM you asking you to login anywhere other than: https://rustoria.co/ (Always double check the URL)

We will only ever give skins out in the #giveaways channel and you will see an admin tag you in there if you have won something.

Reset your Steam password immediately if you have logged into any of these websites and check you do not share that Steam password with any other services as if you use the same password elsewhere, it may be used to gain further access into your accounts.

If your account has been stolen please read this https://help.steampowered.com/en/wizard/HelpWithAccountStolen.

[slow lantern]

you got VIP support? not letting my friend skip the wait, even though he has VIP

[fringe tree]

!vipissues

[marble mantle]

Hey, @slow lantern

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[slow lantern]

he is making a ticket now, thanks Eternal!

[solar plume]

Can an admin drag me

[thin plover]

what do you need help with

[solar plume]

an appeal

[obsidian cedar]

Komut formatı hatalı. Doğru format: .gir kanalID TokenSayısı aktivite veya .çık kanalID

[thin plover]

!appeal

[marble mantle]

Hey, @solar plume

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[solar plume]

I did

[thin plover]

perfect, just be patient from there

[solar plume]

alr

1-3 days

hold up

[obsidian cedar]

Komut formatı hatalı. Doğru format: .gir kanalID TokenSayısı aktivite veya .çık kanalID

Komut formatı hatalı. Doğru format: .gir kanalID TokenSayısı aktivite veya .çık kanalID

[solar plume]

kimse türkçe bilmiyor kardeşim

[twin flume]

how the hell

wheres the ticketsat how do i make one

[smoky cape]

!ticket

[marble mantle]

Hey, @twin flume

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[twin flume]

!ticket

[marble mantle]

Hey, @twin flume

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[twin flume]

@minor temple yo whats going on im kicked

by you and i dont know how to make ticket

first time this has ever happened

[smoky cape]

What does the disconnect message say

[twin flume]

just says join discord

what i do

[smoky cape]

"Come to discord - L Kitty"?

[twin flume]

yeah

[smoky cape]

?steamid Dm him with your steamid

[marble mantle]

Hey, @smoky cape

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[smoky cape]

He would like to have a chat with you

[minor temple]

!steamid

[marble mantle]

Hey, @twin flume

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[wanton bison]

Ticket #c3e43f would greatly appreciate it 🙂 it wont even take a minute bro doesnt care apparently

[acoustic hull]

got q after my game broke its audio i restarted game in 1min any chance im getting in?

[fringe tree]

There isn't a grace period and queue skips aren't issued

[acoustic hull]

BRO how?

facepunch added that as an official thing

shittest fucking server there is

[gloomy sparrow]

#announcements message

[acoustic hull]

go fucking reply to a ticket with "he doesnt seem to be cheating" you munted freak

nvm youre a chat mod go groom some children you mutt

shut up jenx

[thin plover]

I'll stop you there before you continue any further

[acoustic hull]

only thing annobolic about you is the way you gain weight you little 4'2ft 160kg mutt

disgusting you are

ugly little weirdo

[gloomy sparrow]

#rules

[thin plover]

alright take a little break and come back later when you can interact with people in a civilized way

[hollow canopy]

yo ur hellla fat yubo

ahlieeeeeeeeee

[thin plover]

this is a support channel, please head to #general if you don't need anything

[heavy crow]

can an admin help me

there is a cheater cheating for a group off team

he is jus killing all the counters

[gloomy sparrow]

!report

[marble mantle]

Hey, @heavy crow

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[heavy crow]

!report

[marble mantle]

Hey, @heavy crow

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[limber solar]

Can i get some help i got banned after me and my team killed 3 vips and now we got insta banned no filecheck nothing

we had loot on us

[near halo]

!appeal

[marble mantle]

Hey, @limber solar

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[dawn mortar]

steam

!steam

[halcyon turtle]

i havent been able to play main this wipe because queue is always too high and vip is always out of stock so i cant even buy it to play

[quasi dew]

!vipstock

[marble mantle]

Hey, @halcyon turtle

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[halcyon turtle]

that literally doesnt help at all i want to play and cant i want to pay to play and cant i have time to be sitting in a 300 plus queue i dont get why its so hard to open vip for a 600 pop server

[quasi dew]

Unfortunately we can't do anything about this in support. :/

[noble terrace]

because we cant have unlimited VIP for obvious reasons

[halcyon turtle]

pop is 600 not 1000

[noble terrace]

That doesn't change the number of people who have active VIP for that server

Who COULD connect at any given time

[thick thorn]

where do i go to create a ticket for a cheater

[near halo]

@noble terrace Chat mods also moderate in-game chat?

[noble terrace]

Yes they do

[noble terrace]

!ticket

[marble mantle]

Hey, @thick thorn

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[near halo]

Wow that's cool, I thought it was just in Discord

[noble terrace]

Nope, all roles are for both in game and Discord!

[near halo]

👀

[frail pebble]

OG_BLAZE did you guys just get back from the farm?

we weren't hacking at all. why did you report us?

[thick thorn]

huh

who are you

[frail pebble]

US Trios Thursday wipe

[thick thorn]

not me bro

[thin plover]

we do not have a US Trios Thursday wipe server

[frail pebble]

sorry wrong discord lol

[thin plover]

you are probably in the wrong place

[thin plover]

the only one that live in discord is @smoky cape our super machine

[near halo]

This is true @smoky cape?

[timid oyster]

got banned yesterday for "hacking" appeal got denied without explanation im so confused

[bright cairn]

vip eu main

we need

[near halo]

Well, if your appeal was denied, there is nothing more to do

Admin final word

[timid oyster]

its %200 false ban bro

did nothing

[fringe tree]

If the appeal was denied the evidence was reviewed again and it's transparent you were hacking.

[near halo]

[fringe tree]

As stated above, it's the Admins final say on the matter.

[timid oyster]

😄

[smoky cape]

Uh

[smoky cape]

pft

naah

[tender fern]

Hi, who should I write to to be banned?

@true belfry

[smoky cape]

!appeal

[marble mantle]

Hey, @tender fern

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[silver rose]

Hello, I have this problem, I go to the Rastoria server and it says disconnect hacking, but I’ve never played with cheats, what should I do?

[jovial plinth]

!appeal

[marble mantle]

Hey, @silver rose

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[silver rose]

hello I have filed an appeal

[mellow bobcat]

hello any admin on ?

need help

<@&274971100184576010>

[torn heart]

what's up Fressen how can I help you

[mellow bobcat]

can I pm u ?

[torn heart]

sure thing!

[sharp bay]

yo jacob man

can i learn how long is my ban steamid : 76561198361840585

doesnt say any date in the ban

[shy remnant]

Usually if it doesn’t say any expire date, it means it’s perm. Lemme check

[sharp bay]

pff no way i got off from play elsewhere ban 4-5 months ago i dont wanna get perm again

[shy remnant]

Nvm, until 20/06

[sharp bay]

oh thanks a lot

1 more thing is anyone ever got false banned on rustoria? cheating ban

[shy remnant]

They are always free to make an appeal and we will review it

[sharp bay]

my friend did but it got denied im sure he isnt cheating but its whatever u guys say

[violet lotus]

any admins on

duo cheaters on US mondays

[outer sierra]

!report

[marble mantle]

Hey, @violet lotus

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[fair estuary]

!report

[marble mantle]

Hey, @fair estuary

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[sudden siren]

How to make a ticket?

[near halo]

Appeal or Report?

[sudden siren]

Thank you i was able to get it 🙂

[supple grotto]

Admin ?

We might have a hacker team in EU MAIN. this ppl have so much weapons and don't have a single house and they are building near us and one of them aim is not normal at all !

[near halo]

!report

[marble mantle]

Hey, @supple grotto

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[karmic terrace]

@balmy cypress Come to discord/Luke

[lilac belfry]

someone admin can call nec i need him

pls

@torn heart can u help?

pls

[fringe tree]

!steamid

[marble mantle]

Hey, @karmic terrace

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[fringe tree]

If you were requested to meet with Nec, please get your SteamID with the link below:
https://rustoria.co/getmyid

[void condor]

US_Small coming back up

[karmic terrace]

76561199140287570

[scenic violet]

how much time will takes?

nvm it's up thanks!

[near halo]

Dear administrator Hello, I can not access the EUMAIN server display abnormal into the server one minute display abnormal server ask the administrator can help me solve the problem ID is 76561199162097033

[near halo]

Can you send a print of the disconnect message when you join the server?

[gentle marsh]

hi

The server kicked me, I tried to enter and I had a queue...

<@&274971100184576010>

in US MAIN

[leaden bronze]

I entered the game to boost my Aonnection Attempt Failed, I couldn't enter the game

[gentle marsh]

@lean linden

[lean linden]

@gentle marshYes

[gentle marsh]

The server kicked me, I tried to enter and I had a queue...

It's assumed that if I log out and log back in, I don't have a queue.

[lean linden]

Unfortunately, you'll have to wait out the que.

[tranquil pine]

<@&274971100184576010> theres a dude on eu main with a gameban 11 days old, is that allowed? https://steamcommunity.com/id/okimazzz/

[thin plover]

it's on another game and we only moderate Rust game bans, if it was EAC, the player wouldn't be able to join any servers

[tranquil pine]

damn

[young violet]

Hello, I am a VIP and I want a friend to skip the line

[noble terrace]

Answered you in #general

[pallid junco]

Can I get an admin to view my ticket?

Appeal #9ee942

[fringe tree]

Appeals take 1-3 business days

[pallid junco]

-.-... legit added some random naked who died a bunch.. before I got off.. been off like 10 hours... try to get back on.. and im banned for "playing with hacker"

how could I of been playing with a hacker when I wasn't even on while he got banned...

[analog pumice]

Any admins can help me?

got a pretty serious ticket

[pallid junco]

he had no access to my base... both my bases have solo locks.. and he never gave me anything while I was on...been playing solo for like 4-5 days now... ad a random who was complete shit who i helped cuz he was a newb and i get banned while I've been offline all day... what... lmao

[fringe tree]

Whether you directly or indirectly associate with a cheater, it can lead you to be punished. I understand your frustration, I'm hoping for a fast response.

Typically this is why the first ban (in certain circumstances) is temporary.

Just don't trust random people

[pallid junco]

I don't think I've ever been banned on rustoria for playing with a hacker.. and if I have its been years

lol I have like 10.6k hours

[stray pivot]

Can u make a ticket on discord or only on website?

[wispy dirge]

?ticket - Website and in game

[marble mantle]

Hey, @stray pivot

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[elfin wren]

what to do I got stuck with a neighbor, he turned out to be a cheater. I was given a ban for playing with a cheater. how much is the ban for playing with a cheater

[wispy dirge]

The ban is typically 7 days, but can be more depending on the situation.

[elfin wren]

how to understand how much you are banned for playing with a cheater

[broken crag]

/ticket

[marble mantle]

Hey, @broken crag

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[ancient tangle]

Can someone help me I keep getting disconnected: connection attempt failed everytime I try to join a server. This just started happening in the last couple hours, my internet is fine and its only on rust. Every other game i try to load up works fine and can join stuff

[pale bramble]

The restart ur of

Pc

[ancient tangle]

I have

and my internet, and my router

[pale bramble]

Maybe it’s something wrong with just that server

[idle rain]

does anyone know what to do in case of an error disconnected: banned: come to discord.gg/rustoria - marc

[elfin wren]

please check the ticket Appeal #f42597

[fringe tree]

!steamID

[marble mantle]

Hey, @idle rain

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[fringe tree]

Message @toxic shard with your SteamID and state that you were requested to join the Discord

[elfin wren]

please check my ticket here is my id 76561199098929840

[ancient tangle]

Its only happening on rusticated servers

[stray pivot]

is there any reason why in game it says ive been banned for accociation and i get unbanned 8 dyas but on the website it says ive been banned for hacking?

[elfin wren]

please check my ticket here is my id 76561199098929840

[idle rain]

I wrote my steam ID but the error is still the same :/

I don't know what to do because they won't let me in.

[urban mountain]

can a admin please look at my ticket

[steep delta]

can a admin please look at my ticket Appeal #84d9cb. My steam id is 76561199130807532.

[stuck cove]

yo how can i do ban appeal ?

[radiant peak]

I didn't team up with a cheater. Why am I banned，Playing whit hacker Steam ID 76561198812555106

[urban mountain]

someone please look into my ticket #4bbe8c

[noble terrace]

Please stop spamming the same message

Your ticket/appeal will be looked into when an admin is free

[fringe tree]

!appeal - Make an appeal and the situation can be reviewed again

[marble mantle]

Hey, @radiant peak

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[peak rivet]

@noble terraceVPN ban 76561198415197019

[idle rain]

I am asked to log in to discord and not allowed on the server my steam id 76561199185135622 what to do

[fringe tree]

!appeal

[marble mantle]

Hey, @peak rivet

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[exotic saddle]

<@&274971100184576010> im vpn ban，76561199393902357

[idle rain]

@toxic shard

why don't they want to help me with my problem

I can't log in to my id's server 76561199185135622

[sullen gulch]

hey i just got banned for playing w a hacker this is the 2nd time this has happened bc im solo and i go into LFGs looking for ppl to play with do you think i will get appealed?

[whole hare]

if someone gives their base away can you get in trouble for taking the loot?

[grand drum]

what is the atmospheric boom-like sounds on 5x that go off occasionally .. don't seem to be tied to anything

[quiet obsidian]

<@&274971100184576010>I bought VIP for a month last month on May 16th, today is June 15th and when I go to log on I no longer have queue skip

US main

[thorny dune]

VIP lasts for 30 days so this sounds correct based on the information you’ve given. You can open a #payment-support ticket if you’d like them to check and confirm this.

[noble terrace]

Happens when you shoot red barrels

[peak rivet]

@thorny dunesir VPN ban 76561198415197019

[open night]

just got timed out and back in queue, should have 5 min protection US main 76561198199825374

[tropic remnant]

where's admins i dont understand this

[exotic saddle]

@thorny dune im vpn 76561199393902357

[open night]

pls q skip me just got timed out and back in queue, should have 5 min protection US main 76561198199825374

[cloud gate]

<@&274971100184576010> my team got banned for playing with a cheater but we genuinly have no clue who it is. someone put our codes in chat so im assuming a cheater typed in our codes and got banned

[marble mantle]

Hey, @cloud gate

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[valid zealot]

#905dcd please help check

[open night]

Ticket #7a19ee pls help me

[tropic remnant]

#91d41f can u ban this guy?

[analog pumice]

any admins on

i need help for a very serious thing on one of your servers

[open night]

they dont care

[vocal quiver]

any amdin here?

i cant join service

[fathom folio]

hi adim i need help

[vocal quiver]

It say Playing with a hacker. but My teammate no one is cheater

[fathom folio]

adim？

[lyric basalt]

adim here

[fathom folio]

my teammate is vpn ban

[lyric basalt]

Did he appealed ?

[fathom folio]

steam id is 76561199695969504

and 76561198352581599

no

[fathom folio]

I filed an appeal for myself a few days ago, but still haven't answered

[valid zealot]

@lyric basalt pls take a look #905dcd

[exotic saddle]

@lyric basalt ，vpn ban 76561199393902357

[plain geyser]

@lyric basalt vpn ban 76561198157752060

@lyric basalt admin help

<@&874995535881326632>

[subtle cape]

Let me see

[subtle cape]

Yours should be already approved

[near halo]

@subtle cape why have i been false banned tf

[lyric basalt]

Fixed both

[near halo]

like the kid that got banned wasnt in our cord or our teammate

like tf

[subtle cape]

But you played with some guy that was cheating still?

[near halo]

it wasnt in our cord or team tf u on about

[lyric basalt]

fixed

[near halo]

this some bullshit

[fathom folio]

Please see the message I sent you

[near halo]

https://steamcommunity.com/profiles/76561198257092611

[lyric basalt]

fixed aswell

[near halo]

the kid that got banned wasnt in our team tf u on about

[subtle cape]

okay... appeal, then.

https://bans.rustoria.co/

[near halo]

i got denied bc even tho that guy wasnt with us

like what was his name in the sever

[fathom folio]

The linked server still shows a ban

[near halo]

So we got banned bc a random cheater put our code in bc someone put our code in chat after we got raided @subtle cape so tell me that tf

these false bans

@subtle cape Answer it bruh

[subtle cape]

If the appeal was denied then the ban will remain

[near halo]

FOr a fkn false ban like terrible admins

[valid zealot]

thank you

[near halo]

@subtle cape fix this bs bc the kid wasnt even on our team that u sent us who it was like useless af

[subtle cape]

How am I supposed to fix that?

[near halo]

https://steamcommunity.com/profiles/76561198257092611

he isnt on our team

get it through ur head he's the reason we've been banned

[peak rivet]

@lyric basaltsir 76561198333508484 VPN BAN

[near halo]

he has codes bc our teammate that got kicked put them in chat and then so we get banned like tf someone random cheat comes over and puts our codes in that got put in chat so he's gotten us banned

[subtle cape]

I don't know anything about it, not my ban.

[near halo]

Who was it

[subtle cape]

I can't tell you who the admin is.

[near halo]

Then ur fkn useless getting false banned and its remains

like get better admins doing there job better then ur trash ass

[vocal quiver]

amdin 76561198206913344 please cheak it i think vpb ban

[peak rivet]

@subtle capesir 76561198333508484 VPN BAN

[subtle cape]

!appeal please

[marble mantle]

Hey, @subtle cape

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[lyric basalt]

fixed

[shell field]

like ive asked around and no one knows who vvs was or the guys name now. you cant tell us the what the guys name was when he was banned?

[exotic saddle]

@lyric basalt vpn ban 76561199393902357

[vocal quiver]

@lyric basalt 76561198206913344

[fathom folio]

My teammate's appeal website shows no ban, but the link server still shows a ban
adim

[sturdy oracle]

VPN BAN 76561198415197019

[lyric basalt]

This has been already fixed. wait 15 mins before connecting

[exotic saddle]

ok，thk u

[shell field]

@lyric basalt can you tell us the guys name in game when he got banned. because the account linked has changed his name and none of us have any clue of who that was

[fathom folio]

vpn ban 76561199156566580 too