#support

1 messages · Page 511 of 1

indigo dune
#

thats him

delicate flame
#

Appeal #f9d273 Check already

fleet smelt
#

who knows why I might have gotten banned hacking

bronze cypress
#

its just happening

noble terrace
marble mantleBOT
#

Hey, @fleet smelt

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

fleet smelt
#

how can I remove it if I have already been denied a ticket?

indigo dune
#

because we honestly didnt know and we were wanting to play that server

noble terrace
#

It would be counterproductive to being able to catch more cheaters in the future

bronze cypress
#

thanks for the information though jyrcella im upset that he did that im never playing with randoms again.

noble terrace
bronze cypress
#

yup thanks for the help and being gentle with us i promise if i had proof i didnt know him id give it

noble terrace
#

All good, shitty situations happen sometimes

bronze cypress
#

i dont need a clip or anything im just curious of whether were talking about ESP or worse

#

if its discloserd thats fine it was just un noticable for me i wasnt by him often

warped jackal
wet kernel
#

Hello

#

Support can you come discord please ?

#

@noble terrace are u here ?

delicate flame
#

Appeal #f9d273 Check already

noble terrace
noble terrace
wet kernel
#

We got abnned

noble terrace
noble terrace
marble mantleBOT
#

Hey, @wet kernel

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

wet kernel
#

tHANK YOU

#

But do you think it will be fast or not ? Because we are not at all playing with hacker ^^

noble terrace
#

Your teammate BrouteurDu78 was banned for cheating

#

It's a legit ban

wet kernel
#

Yes but we didn't played with him

noble terrace
#

I can't say how quickly your appeals will be responded to

wet kernel
#

We kicked him

#

And we joined another clan since 2 days

noble terrace
#

I would include that information in your appeal then

wet kernel
#

Ok thank you and you can also check we moved our base

#

We stop played with him and we kicked him

unborn delta
#

hey, also got banned for association I think, already sent in a ticket, do i just wait in the vc?

fleet smelt
#

@noble terrace help me pls

noble terrace
noble terrace
fleet smelt
#

I received a ban for hacking, but I still don’t understand what I did, I filed a ticket and it was rejected, I can’t submit a new one, what do I need to do, please help.

unborn delta
noble terrace
fleet smelt
#

and what is in the ban for hacking?

noble terrace
#

We are not going to provide you with details

oak bison
#

@noble terrace can you look into a player recently banned? named Mr Rage on us low pop rustoria

#

was it a cheat ban or association?

#

thank you

noble terrace
#

I'm not able to give details on another player

oak bison
#

well someone else did

#

said it was association but it said cheating in ticket

noble terrace
#

I would trust what it said in your ticket

oak bison
#

i imagine it would be very easy to say yes or no in my dms

fleet smelt
#

But what exactly is the ban for? What's the point then of writing for hacking, I didn't do anything strange in the wipe and got banned, and when they ask what the administrator has, he just can't tell me for it, it's cool

#

@noble terrace

noble terrace
unborn delta
#

@oak bison Y'all really think harassing him is gonna help your case? Theres a civil way to talk with the admins in their chat system

fleet smelt
#

write at least an approximate reason for which I could get banned, please

noble terrace
noble terrace
#

Please find somewhere else to play

upper arrow
#

when does eu long restock

fleet smelt
#

It turns out that I got banned and I can’t find out what I did wrong, so I wouldn’t think about it in the future, I’m back for 30 hours of my life, so I could just get banned and I can’t find out the reason? and even more so lift the ban

wet kernel
#

Jyrcella i made a very good appeal ban if you have time could you please check it ? 🙂

bronze cypress
#

@noble terrace https://steamcommunity.com/id/Gashlycrumb
Steam Community :: GASHLY
𝙏𝙧𝙖𝙙𝙚 ‎‎ ‎ ːsp_tapeː Sometimes reasonable men must do unreasonable things
Image

its the guys main acc he said hes back on rustoria

wet kernel
#

You will understand why we should not be banned

fleet smelt
#

ok, what does the base for hacking mean, what can you get a ban for?

#

@noble terrace

near halo
#

!appeal

marble mantleBOT
#

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

oak bison
oak bison
near halo
noble terrace
near halo
#

thats nothing but staff attiude

noble terrace
bronze cypress
#

@noble terrace did you see the the thing i sent about the guy you banned

near halo
fleet smelt
#

What is a ban for hacking?

bronze cypress
#

yeah

noble terrace
near halo
#

your attiude is outrageous

noble terrace
near halo
#

Women ☕

indigo dune
#

She helped me out pretty well, I wouldn’t say allat

#

😭

bronze cypress
#

its one admin doing her job with multipule diferent people maybe if you werent so impatient she'd get to you

indigo dune
#

^^^

wet kernel
indigo dune
#

Exactly, see how us 3 get banned and we still all so understanding

near halo
#

bro i got banned for such a retarded reason, you re out of context

bronze cypress
#

@near halo ur waisting my air just move on

indigo dune
#

Realness

noble terrace
fleet smelt
#

Is it possible to call me for a check or something?

indigo dune
#

Just appeal the best you’ll get

noble terrace
wet kernel
#

Ok perfect thank you so much, i hope he will check it fast because we are waiting, we want to play lol ^^

indigo dune
#

No point in arguing

noble terrace
#

Cheating bans are permanent, so again, please find somewhere else to play @fleet smelt

noble terrace
indigo dune
bronze cypress
#

jyrcella just be cautious abt his main being back on just dont want people like him running around thanks for all the help your doing a great job

indigo dune
#

He seemed so chill to, bro had a whole kid

bronze cypress
#

ik lol

noble terrace
indigo dune
#

Who cheats with their kid in the background 😭

fleet smelt
#

ban for hacking, is it cheats?

noble terrace
bronze cypress
#

^^bro doesnt understand the assignment

fleet smelt
#

and I was banned from the entire project?

noble terrace
indigo dune
#

Were getting somewhere

#

😫

sacred spear
#

can someone watch izex on us main

bronze cypress
#

have a good day hope to be back on soon thnks for the help tootles

indigo dune
#

I’m omw home cause can’t play rustoria, 16 hours straight grinding for nothing 😭 Ggs chat

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Ima take the fattest nap, and dream the cheater gets his karma 👨‍🦯‍➡️

fleet smelt
#

You once had bans of clean players, what did they do to get unbanned?

noble terrace
marble mantleBOT
#

Hey, @sacred spear

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

noble terrace
wet kernel
#

Jyrcella, just to be sur, i could ask you few question in call please ? we are in waiting support 🙂

spiral basalt
#

restock EU long vip

wispy dirge
fleet smelt
#

and if I am banned, my ban will never be considered again? people are mistaken, it just makes sense to me right now if I played with cheats, it’s communicated here, I just don’t understand what cheats could be found if I didn’t have any sound for 2 days, the shooting wasn’t going well, and it didn’t work for me what kind of cheats I no idea even

#

Can I, at least in a month, file an appeal again, can I not file an appeal or something like that?

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@noble terrace

dawn raft
#

@balmy cypress my steam id is 76561198283547743 u banned me like 5 months ago

gaunt dagger
#

any update on sea main?

fringe tree
tawdry crown
#

Hello @blissful herald you've asked for chat, cannot access rustoria server

fringe tree
marble mantleBOT
dawn raft
tawdry crown
#

76561199682302097

wet kernel
#

Some admin can help us please ? We are waiting since 1 hour

pale zephyr
#

<@&274971100184576010>

brave lance
tawny salmon
#

salty

#

we just got banned for playing with cheater and 1 guy cheating banned

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but non of us cheated

noble terrace
dawn raft
#

some admin please help me i need help

#

<@&274971100184576010>

brave lance
#

!appeal

marble mantleBOT
#

Hey, @brave lance

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

dawn raft
#

!appeal

marble mantleBOT
#

Hey, @dawn raft

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

dawn raft
#

modS PLEASE

#

HELP

wet kernel
noble terrace
#

I'm sure that they are

tawdry crown
#

what do I do now after posting my ID @fringe tree

dawn raft
#

@mods PLEASE

wet kernel
#

And if he need more info they can come in our call we are waiting

noble terrace
dawn raft
#

HELP ME

noble terrace
#

asking a million times

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is not going to do anything

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You're not even giving anyone a chance to respond to you

dawn raft
#

bro i have dmed luke A MILLION TIMES AND WAITED DAYS bro will not respond

noble terrace
#

I will let him know you are trying to get in touch

dawn raft
#

thank u i love u i could just kiss u on the lips

noble terrace
noble terrace
tawdry crown
#

sorry new to PC how can I dm him

wet kernel
#

Thank you

tawny salmon
noble terrace
#

@blissful herald click on his name and then click message

fringe tree
noble terrace
tawny salmon
#

i think auto ban cus to many f7s or sum we wiped like a 8 man 3 times

dawn zephyr
noble terrace
tawny salmon
#

could u tell me what admin it was?

noble terrace
#

We don't give out that info so admins don't get harassed in DMs

tawny salmon
#

i aint gonn harass anyone i just dont want my base to be raided with 4 box aks by the chinese zerg we wiped 5 times cus false ban

noble terrace
#

It's not a false ban

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I can confirm that much

tawny salmon
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how not none cheating i always check my tm8s with echo and pc check nothing found and echo says pc clean

noble terrace
#

Lorenz... ganK. was banned for cheating

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It is not a mistake

tawny salmon
#

ik

tawny salmon
dawn raft
#

why did i get perma'd on all servers with the only ban message being come to "discord.gg/rustoria - luke"

noble terrace
#

He is 100% cheating

noble terrace
tawny salmon
#

how are xyou so sure

noble terrace
#

Because we don't ban unless we are 100% sure

dawn raft
#

can i be mod

tawny salmon
#

bc if he actually is im blocking him i met him in chat few days ago could i get any proof?

indigo dune
noble terrace
#

He is cheating though

tawny salmon
crimson nexus
#

bro i got banned for playing with a hacker and i had no idea he was cheating. on rustoria us long. do i still get banned even if i didnt know?

noble terrace
crimson nexus
#

or can i appeal

noble terrace
marble mantleBOT
#

Hey, @crimson nexus

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

tawny salmon
noble terrace
#

You're not going to get evidence like that

indigo dune
noble terrace
#

Someone can be chill and still be a cheater

indigo dune
#

And he was cheating😭 listen to her

tawny salmon
#

also pc checked him twice all clean

indigo dune
#

Proof

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👀

dawn zephyr
indigo dune
#

Ggs 😞

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Don’t trust randoms

tawny salmon
indigo dune
noble terrace
tawny salmon
#

ight

upper arrow
fringe tree
marble mantleBOT
#

Hey, @upper arrow

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

upper arrow
#

i need it now

#

i am going to go mentally insane

#

everyone has been in queue for like 4 hours

fringe tree
#

Wishing you the best, you have to wait till a subscription expires ThumbsUporia

upper arrow
#

ohhh nooo

#

i understand though

gilded epoch
#

What is the status of my appeal ticket?

quasi dew
#

!appeal

marble mantleBOT
#

Hey, @quasi dew

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

faint lynx
#

I'm waiting for network support for hours now, how long it will take?

quasi dew
faint lynx
#

Already did

quasi dew
#

Than you have to wait sadly..

near halo
#

help me plz

#

How can I buy a VIP if I'm from Russia?

tiny verge
#

!appeal

marble mantleBOT
#

Hey, @tiny verge

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

quasi dew
marble mantleBOT
#

Hey, @near halo

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

near halo
hexed nimbus
quasi dew
#

payment methodes

near halo
#

!appeal

marble mantleBOT
#

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

near halo
#

can someone do a resell?

#

I have cryptocurrency.

quasi dew
#

you can ask your friends or smth. But please dont do it here in #support

#

@near halo

warm jay
#

!appeal

marble mantleBOT
#

Hey, @warm jay

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

near halo
#

do a slot expansion on vanila eu long plz

agile knoll
marble mantleBOT
#

Hey, @near halo

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

spiral basalt
#

bruh eu long insta sold out

#

didnt even have time to buy it

undone seal
#

WTF

#

what did I do this time

sacred quiver
#

FREE MY BOY

undone seal
mellow knot
#

anyone know how long unlink account takes ?

#

and i subed to youtube for more points but it wont say im subed on the linked accounts page

lilac saffron
#

hello just wordering if i can get a refund on my queue skip

fringe tree
#

!report

marble mantleBOT
#

Hey, @near halo

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

fringe tree
fringe tree
marble mantleBOT
#

Hey, @lilac saffron

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

hollow venture
#

!wipe

marble mantleBOT
#

Hey, @hollow venture

To find information about our servers, head over to #oldserverinfo and/or view the 'About Me' section of the server bots on the right-hand side.
Here you will find information such as:

  • Server IPs
  • Wipe Schedule
  • Map Size
  • Clan Limit
  • Team UI Size

To learn more about the monthly force wipe, type !force.

graceful blaze
#

How to get a moderator to help

wet kernel
#

Any information for my Appeal #8fcc42 ? We are waiting since 3 hours 😦 we got banned for wrong reason

charred lodge
#

@noble terrace

noble terrace
steady grove
#

@noble terrace

noble terrace
#

It helps if you explain your issue instead of just tagging me

charred lodge
noble terrace
marble mantleBOT
#

Hey, @charred lodge

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

charred lodge
#

76561198172188598

graceful blaze
#

I could use some help to I lost power and my friend told me theres a five minutes grace period to skip queue or sum and My computer isnt good enough to get that is there any way I can skip queue on US Long to get back in? @noble terrace

charred lodge
#

Can you help my friend with this problem

noble terrace
noble terrace
#

You'll have to wait in queue or purchase VIP

graceful blaze
#

damn

#

My doors are open thats the only reason

steady grove
#

76561198172188598 It's my account I need help

#

@noble terrace

noble terrace
#

I already fixed it 😛 Wait 10 minutes and you can reconnect

steady grove
#

Are you saying it's my account?@Jyrcalla

#

@noble terrace 你是在说是我的账户吗

#

Are you saying it's my account @noble terrace

noble terrace
#

I am saying your problem is fixed and you can connect in 10 minutes 🙂

steady grove
#

Thank you

pseudo knot
#

~More slots for EU Long pls🥺

boreal cloak
marble mantleBOT
#

Hey, @pseudo knot

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

near halo
#

!appeal

marble mantleBOT
#

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

sudden horizon
#

Please a cheater ruining a raid

wet kernel
#

Jyrcella do you think we will have a respose today ?

#

Wait are still waiting

jolly sonnet
#

i need help with an active cheater '' Skibidi Toilet Sigma '' is flying and esping rn

sudden horizon
#

same

jolly sonnet
#

@torn heart

sudden horizon
#

He just wipe all my team in a second

jolly sonnet
#

same here

sudden horizon
#

stealing c4

jolly sonnet
#

all quad headshots

sudden horizon
#

same

jolly sonnet
#

we know where he lives btw

sudden horizon
#

where

#

he is currently raiding with our booms on I6

jolly sonnet
#

i8 mountain a 2x1

fringe tree
#

Hey, if you guys want to talk, take it to #general please.

jolly sonnet
#

we need help tho

keen creek
#

@fossil igloo hello, I would like to inquire about a cheater

fringe tree
marble mantleBOT
#

Hey, @keen creek

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

keen creek
#

He is fucking us so hard right now

fringe tree
#

File a report and it will be answered soon as possible

keen creek
#

Well I did, together with like 15 other people

jolly sonnet
#

we already did but he keeps going

#

he is using the boom he got cheating raiding rn

fringe tree
rocky lodge
#

!re

fringe tree
#

Stay safe and away from the cheater in the meantime

sudden horizon
#

!report

marble mantleBOT
#

Hey, @sudden horizon

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

rocky lodge
#

we already f7 report

misty shoal
#

We already reported him

fringe tree
#

I understand your guys frustration, I'm hoping it's handled soon as possible ThumbsUporia Unfortunately, I don't have any control over reports.

fossil igloo
jolly sonnet
#

no i get it but it sucks that he is using our rescources without us being able to intervein

#

thanks hoppel

fringe tree
lean rapids
#

guys x2 server wipe every 3 days ?

wet kernel
#

Support we are stii waiting

fringe tree
dusk drum
#

is that possible to move a vip status to another server?

hexed nimbus
wanton bison
#

guys this is kinda urgent so get him out before he logs off Ticket #2107cd

#

<@&274971100184576010> please its just 5 seconds he is not even hiding it

#

he just knows where i am before i even get there from 150m 🙂

wet kernel
#

We are still looking since 4 hours to get the answer of our appeal ?

wanton bison
#

or more not sure now

#

but dont expect it anytime soon

#

they are generally slow

upper lark
#

Howdy yall how’s your day

maiden cipher
#

how to fix

upper lark
#

Or rust?

maiden cipher
shy remnant
shy remnant
# maiden cipher I don't understand

This is a Steam issue, try to quit rust AND Steam (not just closing it with the cross but litteraly close it) and relaunch everything (or reboot your PC, might be easier too)

maiden cipher
dusk drum
#

i'm trying to create a clan but having some error and it tells me to ocntact support , what do i do ?

shy remnant
#

Could you also send a screenshot please

dusk drum
#

i sent it in dm

shy remnant
#

Please try with another name

dusk drum
shy remnant
#

Try with another name, it should work

dusk drum
#

i tried other

#

rust random letters , it doesn't work

shy remnant
#

Can you send again the screenshot here please

#

I will forward to the devs

dusk drum
#

i sent it*

shy remnant
#

Have you tried clicking the “Contact support” link in the error

dusk drum
#

it redirects to discord

shy remnant
#

Alright

#

Will transfer

dusk drum
#

thanks

boreal mango
#

is there always force wipe on Monday?

fringe tree
#

Force wipe is the first Thursday of the month ThumbsUporia

#

<t:1720132740>

#

That would be the next wipe

#

Well besides the time

fringe tree
main crown
#

I need support for rustoria Br Long

near halo
shy remnant
main crown
#

Got code raided wondered if its banable or can get support

fringe tree
main crown
#

damn alr

fringe tree
#

The #1 rule in Rust is to never trust anyone

main crown
#

i know my buddy inv some random

#

its alr tho

shy remnant
limpid idol
fringe tree
limpid idol
dire wigeon
#

how do i make a ticket

fringe tree
marble mantleBOT
#

Hey, @dire wigeon

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

fringe tree
near halo
#

One message removed from a suspended account.

fringe tree
near halo
#

One message removed from a suspended account.

fringe tree
near halo
#

One message removed from a suspended account.

#

One message removed from a suspended account.

#

One message removed from a suspended account.

fringe tree
pliant stratus
#

yo i got 3 or 4 cheater on the eu 5x rn

#

raiding us pls help

near halo
#

One message removed from a suspended account.

fringe tree
marble mantleBOT
#

Hey, @pliant stratus

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

fringe tree
near halo
#

One message removed from a suspended account.

#

One message removed from a suspended account.

fringe tree
#

Additionally, have a nice night, take care!

pliant gorge
#

i need a admin i have a cheater in the server im in

near halo
marble mantleBOT
#

Hey, @pliant gorge

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

near halo
#

Better don't call out him

fringe tree
near halo
#

One message removed from a suspended account.

fringe tree
desert spade
#

is sea long down?

shadow condor
#

If anyone is on med3 can you watch moe and his team?

fringe tree
marble mantleBOT
#

Hey, @shadow condor

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

fringe tree
shadow condor
#

!report

marble mantleBOT
#

Hey, @shadow condor

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

frigid plover
#

Can i appeal and be unabanned i was banned for hacking and never have you guys can pc check me please i beg you i have never hacked and got banned for being good and having game sense they thought i was cheating

#

@quick escarp

#

@quick escarp

#

/ticket

marble mantleBOT
#

Hey, @frigid plover

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

loud dawn
#

Why was my ban extended by a week? Yesterday my ban was 5 days long, now it's 11 days. Only thing I've done since yesterday is send an appeal in

near halo
#

hey on the us long server the scuba guy is bugged anyway you can fix

fringe tree
loud dawn
#

I think I need VC support

#

My ban was extended when I made an appeal. Maybe I annoyed the person who was in charge of my appeal? I just want to figure this out so I can get back to playing rustoria

quick sequoia
#

I need help I made a ban appeal for ban evasion when the account was 153 days old and it was denied, but now the account is 180 days old and I cant make another appeal.

warped zodiac
quick sequoia
#

I dont follow do I have to wait another 150 days to make another apeal?

warped zodiac
quick sequoia
#

I thought you guys went off of the game banned alt being 180 days old to be unbanned not the ban on the server? Unless im being stupid and dont understand again.

warped zodiac
#

Not the account, the ban

quick sequoia
#

God damn Im gonna have to wait for some time, ok well thank you for you time.

sacred quiver
river jungle
#

it says to come to rustoria discord

#

doesnt let me join

wintry gust
#

i need help what do i do

tawdry summit
#

How come any server lets me join but when I try one specific official server it says disconnection connection attempt failed

lucid frigate
#

can i get the link to report a player

paper pier
#

i got messaged by a person claiming to be a rustoria admin on steam asking to vote on a new ak skin is this real

fringe tree
marble mantleBOT
#

Hey, @paper pier

A scam is going around where a scammer will DM you on Steam or Discord to log into their website. This is 100% a scam and we will never DM you asking you to login anywhere other than: https://rustoria.co/ (Always double check the URL)

We will only ever give skins out in the #giveaways channel and you will see an admin tag you in there if you have won something.

Reset your Steam password immediately if you have logged into any of these websites and check you do not share that Steam password with any other services as if you use the same password elsewhere, it may be used to gain further access into your accounts.

If your account has been stolen please read this https://help.steampowered.com/en/wizard/HelpWithAccountStolen.

fringe tree
marble mantleBOT
#

Hey, @lucid frigate

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

supple raptor
#

i submitted an appeal 11 months ago for getting banned and it was denied is there anyway i can make another appeal

#

i was banned off my main account almost 2 years ago i believe

#

@fringe tree @marble mantle

#

?

balmy cloak
#

How would I find out if someone got association banned if I reported there teammate and they got banned?

hearty fulcrum
hearty fulcrum
balmy cloak
#

How do I check if they are on the server?

hearty fulcrum
hearty fulcrum
full rose
#

What is the max players that can be on a team. Server:us long

hearty fulcrum
full rose
#

Wait so how would that work out

hearty fulcrum
# full rose Wait so how would that work out

if you have 20 friends playing together, 12 of them would be on one team and the other 8 would be on another team. they can all live out of the same base or live separately. they can be one team or they can be allies. there are no limitations on how many people play together, but the team UI that shows a green dot above players in your in-game team unit is at max 12

full rose
#

Ok

#

Ty

near halo
#

!appeal

marble mantleBOT
#

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

red pollen
#

how can i report someone from here

#

that i know for a fact is cheating

balmy cypress
marble mantleBOT
#

Hey, @red pollen

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

still nest
#

admin, come the fck out. Why do we get ban?

#

It said we get ban for hacking

#

Check our steam profile, see properly if we hack or not

#

check our profile, like how do we hack?

#

banning people wrongly, the fck is wrong with the server

warped zodiac
marble mantleBOT
#

Hey, @still nest

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

warped zodiac
#

!appeal

marble mantleBOT
#

Hey, @hot edge

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

still nest
#

i did send the appeal, please check it

#

#dfb484

gloomy sparrow
warped zodiac
still nest
#

we can come to discord channel, and show clips of how we play before.

#

our doors are almost all open. please unban fast.

#

YO, WHY THE FCK IS MY BAN APPEAL DENIED?? WHAT IS WRONG WITH YOUR SERVER ADMIN

#

BANNING PEOPLE WRONGLY, AND NOW DENIED THE APPEAL WE MAKE?

#

You guys can check our PC, and Clips.

elfin spindle
#

Hi check our DRIVES OF OUR PC

still nest
#

any <@&274971100184576010> ????

raven bison
#

What is your steamid

#

@still nest @elfin spindle

elfin spindle
#

76561199060034993

still nest
#

Mine is 76561199082552690

raven bison
#

You are cheating.

elfin spindle
#

wtf?

#

come discrod check

#

give me evidence

#

where bro u want script check?

raven bison
#

Why would I give you the evidence?

#

Then you can come back and avoid a ban

elfin spindle
#

what???

#

u can discord call me and stream

#

check me

raven bison
#

You are permanently banned, you will not be able to play again. Sorry.

elfin spindle
#

can show u clips

#

omg wtf is worng with this shit

still nest
#

i dont think admin know how to do their jobs.

#

dont check properly, banning people.

#

we have been playing for years, never get ban.

elfin spindle
#

facts either our steam

#

get hack and cheating or u guys just doing this for a friend

#

like wtf give u shits to check

#

and dont want to

still nest
#

oh yea, a guy just come ask our steam profile to report and next min we get ban, lol

raven mist
#

They will never provide evidence for obvious reasons

still nest
#

helping friend to ban us

raven mist
still nest
#

then why we get ban

thorny dune
still nest
#

we not cheating

raven mist
still nest
#

lmao, we are friends in real life, we have been playing for years. we spend half our total time on playing aim train

raven mist
#

So that means he cant cheat?

elfin spindle
#

all that hours wasted

still nest
#

we hated cheating, we dont cheat

raven bison
still nest
#

lol, the server admin is just so shit. cant trust anymore.

raven bison
#

Rules are rules and I'm sorry you feel that way

#

But we cannot allow cheaters to play.

still nest
#

yea, u banning us for no reason, hows that rule?

raven bison
#

We don't ban people for no reason

still nest
#

lol, u ban people wrongly

raven mist
elfin spindle
#

lmao, get ban for being too good in the game

still nest
#

lol

elfin spindle
#

go fk urself

raven mist
thorny dune
warped zodiac
still nest
#

if we are really hacking, we wont even care about losing server or even give a shit abt ban appeal

elfin spindle
#

thats what i mean

raven mist
still nest
raven mist
#

2 months ago, probably already banned on account 100

candid loom
#

admins are not doing enough to stop cheats, the server is literally filled with them

raven mist
#

Dont believe everything u see

#

My point still counts lol

#

Try that on any server and you’ll get the same outcome

#

Its rust.

candid loom
#

server should be renamed to Hackstoria

raven mist
still nest
thorny dune
still nest
#

LOL

#

fck this server, dog shit admins

thorny dune
#

Obviously not being as you are banned, but thank you for your opinion. Have a good day.

warped zodiac
#

Anyone that's not cheating need support?

hexed nimbus
warped zodiac
candid loom
#

yes, i cannot play the game because half of the people on the server are cheating

hearty fulcrum
# candid loom admins are not doing enough to stop cheats, the server is literally filled with ...

Hi @candid loom ,
Thank you for bringing this to our attention. We do not condone cheating, and our admins always investigate each ticket thoroughly. If you have specific suggestions or constructive feedback to provide our staff team, feel free to let us know in #feedback-suggestions
You can also submit a report at https://rustoria.co/support if you believe someone is cheating. Making reports are helpful to our admins as they attempt to keep our servers clean. Thank you

Rustoria™ - Support
candid loom
#

can you please help ?

molten flicker
warped zodiac
marble mantleBOT
#

Hey, @candid loom

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

thorny dune
# candid loom can you please help ?

Cheating in Rust is an ongoing issue with server admins, the developers and anticheat, we have 20+ servers with thousands of players all making huge numbers of reports and we go through them as quickly as possible to try and get them banned if they are found to be cheating. If you believe you have found a cheater, please go ahead and submit a ticket in-game using the /ticket command or our website https://rustoria.co/support/report and we will investigate and respond to you in that ticket after our investigation. I know it's frustrating but we have a great admin team, putting in countless hours to try and make the play experience as best as possible and your reports help us do that so please make one if you haven't already. Thank you pepeheartoria

Rustoria™ - Support
candid loom
#

the issue is clearly out of control, and there aren t enough admins to try to keep it under control

#

at this point you should just allow everyone to use cheats, to have a fair playing field for everybody

thorny dune
# candid loom the issue is clearly out of control, and there aren t enough admins to try to ke...

Issues with cheaters is never going to go away, no matter how many admins you throw at the situation in an attempt to deal with it, we are humans we have real lives to deal with, situations that arise and we need to deal with, jobs and schools. There is always a schedule for us, yet an entire world of players that could join and cheat at any moment, which then takes time, not all players submit a report to us immediately or at all which is why we rely on our players to report them so we can get it under control as best as it is realistically possible. This is why Facepunch is also increasing development and time with their anticheat but regardless of any of that work, cheaters will always exist, so we can only work with our players and their reports to get them removed as quickly as possible.

candid loom
#

i don t think facepunch has an anticheat that actually works on the top of their priority list, because they would have done it by now. Also cheaters bring a lot of revenue to the company by continually buying fresh copyes of the game. They are the best customers. Why would they do something against them ? See the conflict of interest ?

thorny dune
# candid loom i don t think facepunch has an anticheat that actually works on the top of their...

No anticheat is ever going to be perfect and pickup every cheater the millisecond they join a server, cheat makers constantly change and adjust their cheats so they need detecting again which is why it is a constant back and forth battle. No game developer wants their game and their player base experience ruined by cheaters so they doing what they can, as do we. I hope that you've submitted a ticket either way and that we are able to find a positive result for you if you have someone you suspect is cheating. Have a good day for now.

twin gust
#

!TICKET

marble mantleBOT
#

Hey, @twin gust

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

marble mantleBOT
#

Hey, @uncut badger

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

agile knoll
#

no

muted plover
#

Hello, I can't log in to the server, it gives a hacking error

wet kernel
#

Hello

#

I am still waiting for a respons

#

Still yesterday for my ticket

#

Can anyone help me please ?

fleet anvil
#

Bruh I have the same problem like last wipe. Everytime I am gone and ill come back some of my pipes are disconnected for no reason???

wet kernel
#

Any admin online ?

#

I am waiting for a respon to my ticket number Appeal #8fcc42 since yesterday 😦

ocean thistle
marble mantleBOT
#

Hey, @muted plover

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

ocean thistle
fleet anvil
#

eu med

fleet anvil
ocean thistle
# fleet anvil eu med

EU Med is an official server so we're not making any changes. If this is happening then it's most likely is a Rust bug. However, I will forward it to our devs just in case.

muted plover
#

Hello, I can't log in to the server, it gives a hacking error help

ocean thistle
marble mantleBOT
#

Hey, @muted plover

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

fleet anvil
wet kernel
#

Ok thank you but do u thing we will get a respon today ? We paid the vip and we shloudn't be banned ^^

ocean thistle
wet kernel
#

Or maybe the admin who banned us is online ?

ocean thistle
#

It's been forwarded to the admin in charge of your bans to be reviewed

#

All you have to do now is wait :)

raven bison
fleet anvil
wet kernel
#

Of course but we have the explanation

raven bison
wet kernel
#

We kicked him from our clan 2 days before the ban

#

We stopped playing with him

fleet anvil
raven bison
#

Ok thanks

#

place it back and i'll keep an eye on it

fleet anvil
fleet anvil
raven bison
fleet anvil
frosty rover
#

Mods\Admins can you help me with that error(ban?) "Disconnected: Hacking". Yesterday i playing normal, but today i can't login on the server (EU Main). I create appeal for that, but i need wait from 1-3 days (wipe about to end). On web site written i'm banned on EU Long 3 months ago, but i'm not playing half year in this game.
Appeal #0858d1 SteamID64 76561198121243527

muted plover
#

Hello, I can't log in to the server, it gives a hacking error
Not when I didn't use cheatsNot when I didn't use vpn

marble mantleBOT
#

Привет, @muted plover

Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://rustoria.co/support/appeal

Если ваш Discord привязан к учетной записи на https://rustoria.co/link вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.

Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

raven bison
#

Don't touch anything until I've checked

fleet anvil
sullen ferry
#

Admins check my ticket pls

#

Admins check my ticket pls

#

Admins check my ticket pls

#

<@&274971100184576010> Admins check my ticket pls

#

<@&274971100184576010> Admins check my ticket pls

raven bison
sullen ferry
#

ok brother

#

I'm just really worried

raven bison
sullen ferry
#

I'm just worried that I'm banned for nothing.

lyric quartz
#

Am I blind or where do u create a ticket?

sullen ferry
#

i really want to play with my friends, trhe start right now

#

i create ticket number 0358

lyric quartz
#

where do u create A ticket

#

Im blind sorry

raven bison
raven mist
vital heron
#

administration help us please help us please near us lives cheater and his pack I threw reports no one does not respond to them threw a ticket do not respond please help them they always know where we will go and so constantly and puts always almost head and we can not even do anything to them we can not even really do anything because of them they constantly kill us at 1 man nickname САША КРУТОЙ

delicate zinc
#

Ticket #d38d2a

#

dude is hard cheating and not getting banned

vital heron
#

Ticket #609ac3

#

administration help us please help us please near us lives cheater and his pack I threw reports no one does not respond to them threw a ticket do not respond please help them they always know where we will go and so constantly and puts always almost head and we can not even do anything to them we can not even really do anything because of them they constantly kill us at 1 man nickname САША КРУТОЙ

cedar sentinel
#

admins there is cheater full cheater can we get help

#

hello

#

can admin help me

#

there is cheater full aimbot

west osprey
halcyon snow
#

<@&274971100184576010> , hello I just got banned for association with a hacker but I am pretty sure that was a mistake. I created an appeal ticket already. Is anyone available by any chance to help resolve this. Thanks

cedar sentinel
#

i did

#

i did but ticket need time

west osprey
dreamy plover
#

I also opened a ticket but there was no response, can you help? @west osprey

west osprey
halcyon snow
#

lol, one moment please I'm trying to figure out how to find it

dreamy plover
raven bison
marble mantleBOT
dreamy plover
cedar sentinel
#

if u ban him can i know

west osprey
cedar sentinel
#

thank u

halcyon snow
#

@west osprey , here is my steamid: 76561198397454744

west osprey
west osprey
halcyon snow
#

thank you

dreamy plover
west osprey
halcyon snow
#

ooof, who was cheating and what did they do?

#

Hard to believe. We've played for so long our group with no cheaters.

vital heron
#

Ticket #609ac3
administration help us please help us please near us lives cheater and his pack I threw reports no one does not respond to them threw a ticket do not respond please help them they always know where we will go and so constantly and puts always almost head and we can not even do anything to them we can not even really do anything because of them they constantly kill us at 1 man nickname САША КРУТОЙ

frosty rover
west osprey
cedar sentinel
#

now we have nothink cause of him

west osprey
sonic peak
#

Hello, I just came back from my weekend with my girlfriend and I just saw that I have been banned since last night for playing with a cheater on Rustoria eu long. I just asked the players I played with what happened and apparently we would have kicked the player BrouteurDu78 on Saturday who would have picked up with another team on Sunday and cheated during the day on Sunday. The team I played with and myself are banned from the server. I would like to know if it was possible to review the sanction that was applied to me in order to be able to play on Rustoria Monday with my friends. Thank you for understanding.
Louis B

cedar sentinel
warm monolith
#

[ggs] destro_00 - he's using aimbot, wall hack please ban him guys we're waiting for 1 hour

#

also ticket opened

vital heron
#

Ticket #609ac3
administration help us please help us please near us lives cheater and his pack I threw reports no one does not respond to them threw a ticket do not respond please help them they always know where we will go and so constantly and puts always almost head and we can not even do anything to them we can not even really do anything because of them they constantly kill us at 1 man nickname САША КРУТОЙ

#

server EU Low Pop

ashen locust
#

i got some scam message from "admin" do i just report him to steam or you want the profile?

west osprey
ashen locust
#

yeah

west osprey
#

I'd report them to steam, 99% of the time it's just a bot/scam account and they don't actually play rust - it is 100% not us

#

we never send messages out via steam

ashen locust
#

k

quartz orchid
sonic peak
fringe tree
marble mantleBOT
#

Hey, @sonic peak

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

wanton bison
#

<@&274971100184576010>
Ticket #897c95 right now please

#

there is no need to even look at him he has ESP and aimbot with 260 hours on account

#

bro prefired me from 150 behind hill

#

just get him out before he logs out

#

PLEASE

#

<@&274971100184576010> hallo? like it wont take you even a minute he is not even hiding it

alpine zenith
#

eu mondays wipe

fringe tree
cursive kayakBOT
#

@alpine zenith

:flag_eu: EU Mondays

IP: connect mon.rustoria.uk:28012
Next Wipe: <t:1718028000:F> (<t:1718028000:R>)
Wipe Schedule: Mon @ 3PM UK Time
Map Size: 4000
Team UI: 12
Vote for Next Map

tame vessel
#

give me my dono role now

wanton bison
#

last time i made a ticket to a cheating kid 100% i got reponse "well he is offline so we dont care" ticket closed 🙂

fringe tree
delicate flame
#

Appeal #f9d273 долго будут проверять?

#

?

fringe tree
acoustic thicket
#

how do i report a cheater?

fringe tree
marble mantleBOT
#

Hey, @acoustic thicket

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

marsh lion
#

Rustoria staff u may have big problem , a scammer named Rustoria.co | Fluffy is pretending to be one of u to gain trust from people on steam ( he is sending fake steam marketplace to everyone to "vote for his skin " but in reality the is maybe infected with CERBEROS ) . In this moment he created a lot same acc with same username ( cuz his accounts are getting slowly closed ) but u can make smtn for everyone to verify if it is fake or real staff member .

delicate flame
fringe tree
marble mantleBOT
#

Hey, @marsh lion

A scam is going around where a scammer will DM you on Steam or Discord to log into their website. This is 100% a scam and we will never DM you asking you to login anywhere other than: https://rustoria.co/ (Always double check the URL)

We will only ever give skins out in the #giveaways channel and you will see an admin tag you in there if you have won something.

Reset your Steam password immediately if you have logged into any of these websites and check you do not share that Steam password with any other services as if you use the same password elsewhere, it may be used to gain further access into your accounts.

If your account has been stolen please read this https://help.steampowered.com/en/wizard/HelpWithAccountStolen.

fringe tree
#

!appealru @delicate flame

marble mantleBOT
#

Привет, @delicate flame

Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://rustoria.co/support/appeal

Если ваш Discord привязан к учетной записи на https://rustoria.co/link вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.

Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

marsh lion
fringe tree
#

Glad you’re safe and sound regardless

wanton bison
fringe tree
sonic peak
fringe tree
#

Wonderful, I'm glad to hear!

crisp gorge
#

<@&274971100184576010> hello, I was inexplicably banned, the appeal system does not have a ban, please help check

mighty oyster
#

I would like to ask for admin Jyrcella to discuss my ban appeal

fringe tree
noble terrace
marble mantleBOT
mighty oyster
#

76561199375017866

stray musk
#

i got banned with no reason help

noble terrace
marble mantleBOT
#

Hey, @stray musk

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

noble terrace
crisp gorge
noble terrace
mighty oyster
#

ye sure one ces

crisp gorge
#

@noble terraceCould you take a look at it for me

noble terrace
marble mantleBOT
crisp gorge
mighty oyster
#

76561199171167984

noble terrace
noble terrace
crisp gorge
crisp gorge
noble terrace
crisp gorge
spiral girder
#

vip not working after buying wipe pass

fringe tree
marble mantleBOT
#

Hey, @spiral girder

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

midnight zealot
#

isnt there a grace period when u crash?

noble terrace
fringe tree
midnight zealot
#

bruh

#

so i crashed and now i have to wait 150 queue

fringe tree
echo brook
#

I bought vip for mondays but it dont work

#

some help?

sudden charm
#

ping 200

thorny dune
fathom folio
#

adim i am vpn ban

#

steamid is76561198804478638

#

@thorny dune

echo brook
noble terrace
fathom folio
#

@noble terraceTHX best adim

digital nexus
#

how to do a ticket ?

fringe tree
marble mantleBOT
#

Hey, @digital nexus

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

digital nexus
#

ty

young jewel
#

hello, why i have queue on your server if im reloggin during 5 min?

raven mist
#

Theres no grace period

fathom folio
#

hi aim

#

adim i need help

noble terrace
cinder thorn
#

Hello i have a question.
Can i use a mod that is made by me which shows how many wood i should use in order to smelt all the ores in a furnace.
I am not currently using the mod nor created it.

raven mist
#

Its a client sided mod?

cinder thorn
#

Yes

raven mist
#

I would not use it, you never know the risks and how fp/eac detects it

cinder thorn
#

So even if its not a problem, the anti exploit softwares can detect it and i shouldn't use it. Thanks bro.

near halo
#

Fishing Village NPC vendor not working

fringe tree
#

Feel free to make an F7 report

near halo
#

they fixed it in a server update seems it hasnt been done

raven mist
#

Thought it was fixed at restart

thorny dune
# near halo

Hey there, thank you for forwarding this to me. I will pass this onto our development team to check.

near halo
spring sun
#

дс gysiara911 идет набор в клан [Etyyy], прозьба, приписка знать механику игры от 12 лет

spare furnace
#

Hello, I was banned from Flay Hack a long time ago through no fault of my own and even though it's the only server that I can't play on because of this problem, I would like to know if I can play on it again? It's a server that I really enjoy playing on. If anyone can help me I would appreciate it. thanks

quasi shell
#

I can't go north, I've just had a server on receiving data for 10 minutes, what should I do, I don't want to squeeze 400 people

noble terrace
marble mantleBOT
sullen niche
#

Can I get skipped through queue ? My WiFi just went full down

spare furnace
#

I'm sorry

fringe tree
spare furnace
noble terrace
spare furnace
#

Ok, tanks

cedar flicker
#

do we know if the monday server is going to wipe today

fringe tree
rough knot
#

Hello, how to add server bot on our discord? there's no "+ ADD APP"

olive glacier
#

Is it against rules to have a macro at outpost for fertilizer?

#

There is a player doing that on eu lo g

echo narwhal
#

WHY AM I VOICE CHAT BANNED IN THIS DISCORD PLEASE UNBAN ME

#

<@&274971100184576010>

#

<@&274980199668645888>

raven mist
#

Lol

near halo
#

!appeal

marble mantleBOT
#

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

spare furnace
arctic prism
#

can you build on roads on 2x Rustoria

rotund flume
#

why do none of the twitch drop streamers speak english lol

noble terrace
fringe tree
fringe tree
#

On any server you can't build on roads

fringe tree
crude mural
#

за что меня забанили

spare furnace
crude mural
#

why was I banned

fringe tree
fringe tree
marble mantleBOT
#

Привет, @crude mural

Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://rustoria.co/support/appeal

Если ваш Discord привязан к учетной записи на https://rustoria.co/link вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.

Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

odd lava
#

Hello why I can't remove in the server X3 ?

crude mural
#

!appealru

marble mantleBOT
#

Привет, @crude mural

Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://rustoria.co/support/appeal

Если ваш Discord привязан к учетной записи на https://rustoria.co/link вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.

Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

dull vessel
#

why /remove is broken ?

crude mural
fringe tree
tender walrus
#

когда будет вип?

#

на расторию еу лонг

near halo
marble mantleBOT
#

Hey, @tender walrus

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

near halo
grim elm
#

where can i appeal a ban

rotund flume
thorny stratus
#

help me Rustoria dont not used hacking

#

I can't log in to any server Rustoria guys have this hacker reason and I've never used a hacker and I've never been banned, I have 1.6k of the game, I'm playing on all other servers except here in Rustoria can anyone help me staff or administrators ?

grim elm
#

Can someone check my ban appeal

spare furnace
fringe tree
marble mantleBOT
#

Hey, @grim elm

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

fringe tree
marble mantleBOT
#

Hey, @thorny stratus

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

grim elm
fringe tree
fringe tree
grim elm
#

oh ok

spare furnace
exotic bolt
#

I NEED SUPPORT

lapis verge
#

any admins in sup

grim elm
fringe tree
exotic bolt
#

i disconnected: Hacking

#

why?

gaunt laurel
#

hey where can I apply for chat moderator?

minor temple
gaunt laurel
#

ty

lapis verge
#

hey when can you help in sup?

minor temple
marble mantleBOT
#

Hey, @exotic bolt

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

exotic bolt
#

!appeal

marble mantleBOT
#

Hey, @exotic bolt

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

lapis verge
#

@minor temple I am lagging like crazy on eu long i want to reconnect but big queue can you give me queue skip for 1 log in?

plain lynx
#

im just curious is that a new kind of scam ?

image.png
minor temple
smoky cape
marble mantleBOT
#

Hey, @plain lynx

A scam is going around where a scammer will DM you on Steam or Discord to log into their website. This is 100% a scam and we will never DM you asking you to login anywhere other than: https://rustoria.co/ (Always double check the URL)

We will only ever give skins out in the #giveaways channel and you will see an admin tag you in there if you have won something.

Reset your Steam password immediately if you have logged into any of these websites and check you do not share that Steam password with any other services as if you use the same password elsewhere, it may be used to gain further access into your accounts.

If your account has been stolen please read this https://help.steampowered.com/en/wizard/HelpWithAccountStolen.

minor temple
lapis verge
plain lynx
minor temple
grim elm
lapis verge
#

please someone help me

minor temple
grim elm
minor temple
marble mantleBOT
grim elm
#

do i just send it to you?

minor temple
#

you can post it here

grim elm
#

76561199019777297

minor temple
grim elm
#

man i dont get why i got banend when the only thing i did was being on his team ui i didnt roam with him and i didnt live with him

lapis verge
grim elm
lapis verge
#

Rustoria you got a 5 min grace period?

minor temple
#

If you having network issue i would suggest a #network-support-old ticket. We do not have a grace period and cannot just skip you back through the queue.

limpid belfry
#

eu 2x laggy asf

broken dirge
#

Hi i bought VIP for Eu long but my previous one didnt end it yet and after the previous end my new one is not working

echo narwhal
fringe tree
marble mantleBOT
#

Hey, @broken dirge

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

hexed nimbus
near halo
#

hey the US long server sucuba gear is still broken

#

even after server reset

sharp sapphire
#

admin stuck on receving data i could give proof

#

@fringe tree

short bolt
#

I just bought the monthly vip but i am still waiting for queue

rotund sand
#

I need help

grim elm
rotund sand
#

the server kicked me out for flyhack

grim elm
short bolt
#

i got monthly vip but i am still waiting for queue

fringe tree
rotund sand
#

The server is poorly organized compared to what was said in the last performance

fringe tree
rotund sand
#

They said that if they kick you out for this type of thing you have priority in the queue.

sharp sapphire
#

@fringe tree that makes no sense it isnt my fault im stuck and have to wait again

fringe tree
fringe tree
sharp sapphire
#

yea fuck that

fringe tree
#

Either that or wait it out and see if anything happens

short bolt
#

I bought VIP for wrong server what do i do

fringe tree
marble mantleBOT
#

Hey, @short bolt

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

round jetty
#

on rustoria mondays the fishing village at bottom of map doesnt allow you to buy diving gear

#

is there a fix for this?

grim elm
fringe tree
near halo
#

the fishing village needs afix

fringe tree
rotund sand
#

So they don't stick to what they put in the last update to get more money out of people.

fringe tree
sharp sapphire
#

yall should really add a grace period

#

its so stupid

fringe tree
fringe tree
sharp sapphire
#

dumb as hell

fringe tree
#

I mean there are plenty of valid reasons, but you’re entitled to your own opinion.

grim elm
fringe tree
#

If you disagree with our system, you’re more than welcome to explore different communities. I’m sorry we couldn’t reach your standard.

grim elm
#

everyone has his own problems you have to wait in queue and i have a queue skip but i am banned

sharp sapphire
raven mist
sharp sapphire
#

yea

gusty terrace
#

Can u ever get unbanned for playing with a cheater?he was cheating but never told me..

raven mist
#

“Got things more important” -> rant about no grace period

rotund sand
#

I have 15k hours of gameplay and I've never seen one of the largest communities respect updates on a vanilla, they act like they're a mod.

raven mist
sharp sapphire
fringe tree
raven mist
fringe tree
#

Look at the announcement, there are plenty of reasons

sharp sapphire
#

its fine eternal not ur fault

grim elm
fringe tree
#

you’re free to make an appeal

rotund sand
raven mist
#

The fact they can disable it and still remain an official server surely isnt wrong. They have their reasons for it. And no its not for money. Theres plenty of reasons in #feedback-suggestions backing that up

rotund sand
raven mist
grim elm
# fringe tree you’re free to make an appeal

i did make an appeal but i think its dumb just to ban someone because he is in a team ui with his neighbour at least check if i live with him or if i know him because i joined his team not even 1 hour before my ban

raven mist
rotund sand
#

I knew that I had to enter at a point to be able to play and not have the need to buy VIP, now the game takes it away from me and the update said that the queue was respected in respect to what you were taking away from SV

echo carbon
raven mist
echo carbon
#

long 450 pop on day 4

raven mist
spiral basalt
rotund sand
raven mist
#

Also im not staff. Just giving you the facts

spiral basalt
#

its also EU, which is late for them now.