support

[marble mantle]

Hey, @warm monolith

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[pearl tree]

!ticket

[marble mantle]

Hey, @pearl tree

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[pearl tree]

i can open /s in game, but i auth on steam and discord

[oak nimbus]

I can't cancel my VIP membership,

[last mason]

I just got kicked from the server, instantly reconnected (within 10 seconds), and I got placed in queue... wtf is this!

[ocean thistle]

!cancel please follow these instructions

[marble mantle]

Hey, @oak nimbus

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[last mason]

there should be a 5 min grace period to reconnect...

wtf...

[ocean thistle]

#announcements message

[last mason]

great... more money-grabbing by rustoria... No wonder your servers have become absolute trash...

you wont see me here anymore

[oak bison]

I give admins proof of ban evading

[ocean thistle]

If we did then VIP would be in stock

[oak bison]

"sorry investigated nothing"

3 hours later banned for ban evasion

[ocean thistle]

Thanks for your feedback though!

[oak bison]

kek

[ocean thistle]

I hope you have a good day

[last mason]

Hahahah... no.. thats not how it works...

[ocean thistle]

I can assure you :)

[last mason]

You'll see it cost you a lot of money long term :))

[ocean thistle]

There's no VIP in stock right now though

If we did just want money

Correct?

[last mason]

I can assure you... I know how to run a business. I also choose not to spend the same amount of money I spend on purchasing the game, to be vip for a month...

[ocean thistle]

I get that you're frustrated that you have to wait in the queue again but due to our servers it's explained in the announcement

You don't have to spend any money on the server for VIP

[red quartz]

how do i know when they will answer my appeal

[ocean thistle]

If you may choose to then VIP is an option, but currently VIP for a lot of our servers are out of stock

[ocean thistle]

You are linked so you'll receive a DM from our Rustoria bot about any updates

[red quartz]

i got banned when i wasnt even online and ive never been banned

[last mason]

its only the 7th time since Thursday I had to sit in queue. You guys already had a bad name. but I won't be playing on your garbage servers anymore.

[patent spruce]

its force wipe dude the things are just going to be out of stoock

[ocean thistle]

Thanks for the feedback

I hope you have a good rest of your day

[candid loom]

Hackstoria is breaking every record this season

[formal cosmos]

Hey

@ocean thistle

I want to get VIP from Rustoria's servers. Can I log in to all servers for 1 month for 8 euros?

[ocean thistle]

You may purchase them one server at a time, but we do not offer a package for all our servers.

[formal cosmos]

I want to enter all your EU servers, do I need to buy VIP for all of them one by one?

@ocean thistle

[ocean thistle]

Correct

[dusk drum]

when will someone help me with my problem:?

[noble terrace]

what's up?

[dusk drum]

hi

i made a ticket that i paied for vip but didn't get anything

[noble terrace]

Did you make a #payment-support ticket?

[dusk drum]

yes

[noble terrace]

Or a regular ticket

[dusk drum]

i think payment support

[noble terrace]

Nice, thanks! Only a handful of people are able to help with those since payment details are sensitive/private info, so the wait times can be a bit longer.

[dusk drum]

can you tell how much approximately i have to wait , i'm tired of being in discord (do i have to be in that "waiting for support channel" for the durating of ticket?)

[warm lynx]

hello i got banned by playing with hacker byt my team mates didt reciec any ban

[raven mist]

You dont need to no. Duration is depending on the availability of the staff that handles those tickets

[warm lynx]

shenzy can you join vc?

[raven mist]

Im not staff but the best thing you can do is appeal or wait for an admin to reply to you here. Could be a vpn ban

[warm lynx]

@ocean thistle come vc pls

[ocean thistle]

!steamid I'm unavailable to voice chat but I can take a quick look if you post your steamid

[marble mantle]

Hey, @warm lynx

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[bronze pine]

Please add more VIP on EU long. Been trying to catch the "last few" window all day, bloody awful experience.

[warm lynx]

76561199055535152

[ocean thistle]

!appeal This is a legitimate ban. You'll need to submit an appeal

[marble mantle]

Hey, @warm lynx

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[warm lynx]

@blissful herald можешь зайти в голсовой канал?

[winged zephyr]

парни в голосом канале

[candid zealot]

@ocean thistle can you look into my situation again, my other friends are already unbanned that was previously showing as 2 days

[ocean thistle]

Hey there, unfortunately I'm no longer at my PC. If you still need help I'll try to reach back out to you when I am back

[candid zealot]

Alright

[formal cosmos]

You good admin

[torn pecan]

!appeal

[marble mantle]

Hey, @torn pecan

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[visual sable]

On eu small i cant open menu on guy sellinh driving kits in large fishing vil dont know IF problem is on my side

*diving

[tame vessel]

!report

[marble mantle]

Hey, @tame vessel

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[tame vessel]

/ticket

[marble mantle]

Hey, @tame vessel

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[sonic cloak]

How many people check the appeal I want to play

[shy swift]

help ,e

why mute me

[noble terrace]

Was a mistake by our bot. You are unmuted now

[tender marten]

100 player q???

[tawdry edge]

my game full crashed mid raid and now i have queue? is there way to skipped?

[tender marten]

how long is your q

[tawdry edge]

190

[tender marten]

how long does it take you to q in

[tawdry edge]

idk i queued 4 hours earlier today

takes a long time

[tender marten]

this q system is fkn crazy

[tawdry edge]

unlucky vip is sold out all wipe

[soft stone]

Hey Im trying to cancel my VIP subscription, but when i click on cancel, nothing registers

@marble mantle hey, its not loetting me cancle my VIP sub to rustoria US LONG

*letting

[blissful herald]

!cancel

[marble mantle]

Hey, @soft stone

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[blissful herald]

you need to write yourself that txt and not just click cancel

[soft stone]

ahhh ok thanks it works

*worked

[spiral saddle]

why am i always getting timed out whenever i connect to server

[thin lava]

I bought a VIP account, they wrote off the money, but the store shows that there is nothing and there is a queue for the server

[pastel mountain]

I BOUGHT FOR ANOTHER VIP BUT I DON’T HAVE IT AND THE MONEY WAS WRITTEN

[noble terrace]

#payment-support

[noble terrace]

#payment-support

[oak bison]

wish you dam admins would stop closing my tickets

responds once and 5 seconds later closes ticket

why be an admin then

[blissful herald]

you talking about appeal report

[oak bison]

no

[blissful herald]

what tickets you talking about?

[pastel mountain]

ADMIN

HEPL ME

[oak bison]

cheater got banned for evading, i ask admin hey did they get banned on their main? since they ban evaded?

[marble mantle]

Hey, @oak bison

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[blissful herald]

you need to wait, only limited admins have VIP support access, just beh a bit more patient

[pastel mountain]

rustore-0353

[oak bison]

wondering if their teammate banned for association

[blissful herald]

and...

[pastel mountain]

thanks

[blissful herald]

whats the issue

[oak bison]

i wish more admins were like you

[blissful herald]

Thank you, but well if a alt is banned, then clearly main is banned and other way around, like if 1 account is banned the other of course will to

[oak bison]

I just want to know if the teammate will be banned

hes still active in base

[plain hearth]

hello, I was banned from the server rastory eu main, I would like to know why? my login is tapak_deda_bom

[blissful herald]

each case is different, if his cheating then most likly yeah, Ban evasion, as I said case by case

[oak bison]

he admitted to cheating

just gotta wait

he was "paid" to fuck with us

[onyx flax]

could someone look at my ticket

[oak bison]

very weird

[blissful herald]

if we would ban everyone who said they cheating, would not have any players on servers

first Rule in Rust - never trust anyone in Rust

[oak bison]

does everyone have a banned main?

[blissful herald]

what eevr they say, good oR bad

[oak bison]

like you said case by case

[blissful herald]

I don;t know the case or who you talking to but if somebody replied and looked into, clearly they know whats going on more than me

[oak bison]

I mean you asked, just want this expedited

[blissful herald]

well we do not provide all information to players

if you see them banned foer playing with cheater OR ban evader, then they deserved a ban

if no, then no I guess

[plain hearth]

?

[oak bison]

regardless, why admin if close ticket lo

[plain hearth]

please tell me what to do

[spark vessel]

i cant open /s but i am auth on steam and discord

[gleaming bluff]

man can some admin please check my ticket i did 2 h ago

[rose briar]

!appeal

[marble mantle]

Hey, @plain hearth

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[mighty notch]

where is jacob

[dusty saddle]

What can we help you with?

[mighty notch]

my game says come see jacob

[sinful gust]

US Main fishing village, vendor not working, Z28

anyone aware of this?

[sterile cairn]

In all servers

[sinful gust]

oh wow bummer

[thorny dune]

Facepunch issue unfortunately, it will be fixed after each server wipes

[ocean thistle]

You should be good to connect in 15 minutes

[nocturne copper]

Hello , I am getting an error when entering the server. What is the solution? :

Disconnected : Connection Attempt Failed

[hexed nimbus]

reconnect

[mighty notch]

@torn heart help

[ocean void]

has /sil sign command always been turned off on the 5x solo/duo/trio? i swore i used it here previously but it says no permissions and i didnt see a kit to buy that had /sil access

[nocturne copper]

Even though I try many times, it gives the same error.

[hexed nimbus]

verify game files full close steam check you connections and try again

[nocturne copper]

I will try thank you dear.

[ocean thistle]

You'll need to purchase a kit to have access to /sil

https://donate.rustoria.co/packages.php?game=3&server=11# The Hero Kit is the first I checked and it's included in the package

[ocean void]

wtf i think i need glasses

[ocean void]

thank you, lol apparently im blind

[thorny dune]

[ornate kettle]

guys can you add more vips on rustoria long please

[stable bough]

!help

how do i appeal?

[thorny dune]

You can submit an appeal on our website https://rustoria.co/support/appeals

[finite river]

where can i verifie

[thorny dune]

You can do this on our website as well https://rustoria.co/link

[mighty notch]

where o where is jacob

[shy remnant]

@vague gyro #looking-for-group

[vague gyro]

MY BAD

[honest yarrow]

how do we report a cheater?

[slow lantern]

!ticket

[marble mantle]

Hey, @slow lantern

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[slow lantern]

@honest yarrow

[honest yarrow]

!ticket

[marble mantle]

Hey, @honest yarrow

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[honest yarrow]

alright yeah i opened one in game

[slow lantern]

It takes 1-3 business days for them to get back to you, they have alot of tickets to go through and only so many people who has access to them.

[distant elk]

yes

it got approved but im still banned

[tall gulch]

is anyone else having a issue with sprinklers not giving water?

[honest yarrow]

turn pump on and off if you're using

it's buggy as hell

[tall gulch]

I tried turning the pump on and off

[thorny dune]

Hey there, should be fixed and you can connect

[distant elk]

ty

[tall gulch]

any idea on how to fix water berch 😦

[thorny dune]

Which server are you experiencing this on?

[honest yarrow]

industrial, elec and farm generally fucked on us main

everything breaks/disconnects/disapears ALL the time

[thorny dune]

In terms of disconnecting or disappearing, this is an official vanilla server so we make no changes and if this is happening, sounds more so like a Rust bug

If water isn't working however, we can take a look at this to see if we can get it moving again

[honest yarrow]

worse on there than anywhere else by a long shot

[tall gulch]

rustoira us long

I am pretty sure its a rust bug in general I see people reporting the same thing from like 3 years ago but nothing recent but I have 0 clue why this would be happening im just going to try disconnecting and reconencting everything

[thorny dune]

Hmm strange, I am not seeing any issues with water at the moment, let me know what happens with a reconnect

[tall gulch]

yeah im trying reconnect now but im ngl it just sucks cus we are pumping water like 10 squares

[winged knot]

hi guys, it disconnects me from the server for no reason what to do

[spark locust]

Hello, how do I make a ticket so I can speak to the admin?

[thorny dune]

What does the kick message say?

[thorny dune]

Are you trying to report a player, appeal or something else?

[spark locust]

anything else

[winged knot]

says your discord and jacob

it all

[thorny dune]

!steamid

[marble mantle]

Hey, @winged knot

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[thorny dune]

Feel free to DM me

[winged knot]

i did it

[hexed nimbus]

Might wanne read this

[boreal wraith]

@torn heart

[tall gulch]

I didnt see this, Idk where it was posted at but thats fine I can change it to just water pumps but like water still isnt working at all it hasnt been removed or anything happened to it water isnt working.

[tall gulch]

Just reset every connection water still isnt working

[hexed nimbus]

It’s something you should read on any server you play to be fair as it’s in the rules

[tall gulch]

I did read the rules when I first started playing 2 years ago I dont reread the rules every wipe I play.

[hexed nimbus]

https://rustoria.co/rules/vanilla

It’s all in there so now you know what might be the issue

[tall gulch]

So the water for sure is just being disabled by the server like thats why its not working? because There is a base right next to me pumping water just as far and its workgin for them and the water like will give me the wet effect just not the planters

[vital arch]

@noble terrace yo

[noble terrace]

#368790610783764480

[hexed nimbus]

There been water issues for ages all depends on placement. Try sprinklers on your planters instead of above

[tall gulch]

I tried it on the plants and above the plants nothing seems to work

I literally feel like ive tried everythign I disconnected everyuthing placed spriklers up down and nothings working

[hexed nimbus]

Yeah no clue I always had the issue out of 4 boxes 1 or 2 would get no water

[thorny dune]

We don't place any changes on how the water itself works, only rules regarding to how far you can transport it, but if it's not working over a long distance, it's not something we are blocking at least

[tall gulch]

ok

If the water transport gets deleted eventually im fine with it I didnt mean to break the rules just didnt realize they got updated but I mean Idk how this hemp base is supposed to work like at all if water just doesnt work for me

[hexed nimbus]

Try a tankertruck

[frigid plover]

I am banned for hacking and have been for a while, i need to re appeal the dude that banned me was salty and was mad that i proved him wrong that i wasn't cheating and he banned me i even asked for a pc check and he still decided to ban me would i be able to re appeal? Please and thank you these servers are highly competitive and i've never cheated in them i have 3300 hrs and would love to re play the servers you guys have made.

[wispy dirge]

?appeal - You can appeal on the website 🙂

[marble mantle]

Hey, @frigid plover

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hexed nimbus]

Fill at your pumps drive to base and connect to direct sprinkler line

[tall gulch]

I can try that after I get home from work but would it be possible for any of you to like look at it to make sure there isnt some sort of issue like I know your busy but just for two seconds maybe

[hexed nimbus]

Im not staff here so I can’t best is to make a detailed ticket and the can look at it

[vital arch]

@noble terrace

[frigid plover]

I have already appealed and i feel that it was unfair and a little stupid by the dev that banned me it is actually making me mad that i got banned for hacking when i never was but i also would love to let you guys pc check me even if you guys don't want to I have nothing on my computer and never have i love this game to death please let me re appeal.

[vital arch]

@noble terrace nvm

[noble terrace]

?

[vital arch]

@noble terrace figured it out

[noble terrace]

all good!

[half latch]

yo can i report some one rage hacking hitting all headshot and knows where i am at all time

[tall gulch]

@noble terrace do you think you might be able to take a look at something for me if your not busy

[hexed nimbus]

!report

[marble mantle]

Hey, @half latch

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[noble terrace]

about?

[thin osprey]

i might need an admin for 10 x eu

[tall gulch]

water issue on the server but I just wanted to get it like looked at because Idk if rust is having a issue or the server

[vital arch]

@noble terrace if u get a report about me its bc im trying to join their clan, so dont ban

[noble terrace]

Still need to investigate every ticket 😛 But if you aren't teaming you will be fine

[hexed nimbus]

!ticket

[marble mantle]

Hey, @thin osprey

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[noble terrace]

server?

[tall gulch]

Us long

[noble terrace]

What is the issue with the water?

[tall gulch]

am I able to send a screen shot in this server?

or will it time me out for a link to a ss

[noble terrace]

You aren't verified so you don't have image perms. Can you describe what the issue is?

[half latch]

/ticket

[marble mantle]

Hey, @half latch

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[tall gulch]

yes. I have water going into my sprinklers like I have verified that it is thousnads and thousands of ml going in and there is 0 water coming out like the planters are not getting filled my character gets wet from the water coming out byt its like it doesnt exist when it comes out. I just re did every connection and did every fix I can think and nothings working

[noble terrace]

There is nothing I can see on the server side, so it most likely is a Facepunch bug. Can you submit an F7 report to them? You can also do /ticket to make a formal ticket with us so we can look into it deeper.

Do /ticket in game*

[thorny dune]

How many sprinklers do you have out of curiosity?

[tall gulch]

like plenty I experimented with adding more or less liek I put 10 around one single planter and it didnt work and I put one above a planter but its not just that like its getting water super slow its not getting any water Ive been tinkering for like 2 hours and they are all still 0ml

[thorny dune]

I will DM you so we can have a bit of a chat there

[tall gulch]

ok

[dusky tapir]

hi i cant see the chat and i cant type in it idk why

[jolly sonnet]

guys why is there a lazer coming from the floor for no reason

[half latch]

@thorny dune can you help me with an rage hacker and aimbot

[thorny dune]

Have you double checked you have chat enabled and haven't disabled global chat?

[thorny dune]

Please submit a /ticket in-game or on our website https://rustoria.co/support and we will check as soon as possible

[half latch]

i have but im having trouble like leaving my base all they are doing is door camping and roof campping

and when we leave we get like headshot multiple time

[sly oriole]

rustoria small im unable to put sulfer in the tc anyone else have the same issue

[oak bison]

gotta love cheaters getting banned for "ban evasion" so their teammates can keep playing

actually scuffed

everyone just play on an alt and admit to ban evading before you are caught!

[rose briar]

It’s is due to the new update

[dawn zephyr]

this guys a nerd below me

[dawn raft]

i got perma banned for "join discord.gg/rustoria - luke" from all servers can any mods help me

pls modsz

MODS HELP

HELP

[dawn zephyr]

help this man

[boreal thistle]

That means to tag or DM @balmy cypress .

!appeal

[marble mantle]

Hey, @trim dock

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[boreal thistle]

What is the issue 🙂

We dont have global vip.

[queen quest]

I have a question i have submitted an appeal but i dont see it under my appeals. So do you have it or not?

[steady crag]

i cant interact with anything on main whats going on?

[upper arrow]

wdym

[steady crag]

im not disconnected but im like stuck in a base

[jaunty grove]

ban this cheater please
76561198021978516
https://www.battlemetrics.com/players/1169585392?servers[9612862]=1M

[west osprey]

!ticket

[marble mantle]

Hey, @jaunty grove

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[sterile cairn]

ppl be occupying drones and not taking their shit out of it, i been trying to use 1 but this erik has 6 blocked

[placid wyvern]

got banned for hacking association?

need help sorting this out

[west osprey]

!appeal

[marble mantle]

Hey, @placid wyvern

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[iron zinc]

yo the vendor for diving stuff in us long is bug

[near halo]

This is how the server crashed by the way.

[near halo]

How???

🤣

[abstract owl]

are electric furnases not working?

[leaden blade]

HELLo there

how do ticket cheater playing in server?

[near halo]

!ticket

[marble mantle]

Hey, @leaden blade

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[leaden blade]

i do and i have also video clip

[grim forum]

Pretty bad lag on US Medium any staff able to investigate?

[near halo]

When you open a ticket you can send your Clips here in the same Ticket https://rustoria.co/support

[leaden blade]

thank you iwill do now and please do something

[near halo]

Remember to upload in YT

[near halo]

An admin will take a look asp

[fringe tree]

Make sure to message Luke with your SteamID if you haven't already. They will return a message soon as possible

[leaden blade]

why no one admins seeing this cheater?? he killed !!! all server WTF

i uploaded video+ account hes details

we are not one 2-3 man another group reported he also..

[narrow garden]

@fringe treeHello, I have been banned by the node. Can you help me check? Thank you.

My Steam ID https://steamcommunity.com/profiles/76561198117693029/

[fringe tree]

!appeal

[marble mantle]

Hey, @narrow garden

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fringe tree]

Your ticket will be handled soon as possible. I understand your frustration, but depending on the Admin's schedule along with tickets being processed as it's received it may take a little bit to process. Additionally, the Admins will always review cases extensively to ensure they're handing out appropriate punishment. Calling out cheaters publicly may hinder this process ultimately. Hoping your ticket gets handled soon and wishing you the best

[leaden blade]

cheater want play with cheats again?))

[marble mantle]

Hey, @narrow garden

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[narrow garden]

I killed no more than ten people in the banned server, and I don't know what you're talking about

I think these can be found through the website

[vital arch]

@narrow garden yo i need help with smth

[fringe tree]

If you guys don't need support please take the conversation to #general

[vital arch]

@fringe tree yo

[fringe tree]

Hello

[vital arch]

@fringe tree there are some ppl that are suspicous

[fringe tree]

Suspicious?

[vital arch]

yh like they trippeling and knowing where we at

[fringe tree]

Feel free to make a report

!report @vital arch

[marble mantle]

Hey, @vital arch

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[fringe tree]

The admins will review it soon as possible and handle the alleged cheaters

[lucid heart]

eternal

can i get some help

@fringe tree

[fringe tree]

Hello, Lord CC. Unfortunately, considering Rustoria is an official server Admins can't drop users items to intervene with gameplay.

[lucid heart]

okay

[fringe tree]

There is a command that you can input into your command that makes finding items easier on the ground though

I could try to find it for you if you're interested

[split urchin]

an admin needs to clear a dome blip glitched on the ledge

[lone gyro]

i had a duo but he locked me inside my base and changed the door codes, how do i put new codes on it?

[fringe tree]

On what server?

[fringe tree]

Once the doors have been locked, you can't change the door locks

Especially if they changed it on the code lock

[lone gyro]

im locked on the inside of it lol

[fringe tree]

If the door is locked and it isn't unlocked you may be stuck there

[fiery reef]

@fringe tree

[fringe tree]

!report

[marble mantle]

Hey, @fiery reef

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[fringe tree]

I greatly appreciate you reaching out to me regarding a cheater, but please make a report. Admins can't handle reports over Discord and it's required to at least make a ticket on the website or through in-game

Calling them out as well can lead them to turn off their cheats as well, I hope your ticket is taken care of soon as possible

[potent surge]

why has rust+ been disabled

[fringe tree]

On certain servers it isn’t enabled. I don’t have an exact reason why, but you’re more than welcome to leave feedback in #feedback-suggestions

[golden saffron]

How can I open a ticket?

[fringe tree]

!ticket

[marble mantle]

Hey, @golden saffron

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[karmic spruce]

Fishing sale isnt working

[fringe tree]

Facepunch issue, feel free to make an F7 report

[cobalt lichen]

guys

[fringe tree]

Hello

Do you need help?

[split urchin]

US Low POP

Theres a Blimp stuck on the ledge to get up to Dome, you cant destroy or go through it

[valid zealot]

!report

[marble mantle]

Hey, @valid zealot

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[cobalt lichen]

yes

I was banned 4 days ago and I appealed, today I learned that my ban was unbanned, but my clan also got banned because I was banned, can you unban them too?

[willow relic]

sorry I dont need help, but Im just wondering and I cant find a real answer. About how big does US small get on wipe day?

[cobalt lichen]

can someone help?

[fringe tree]

They would have to make appeals

[fringe tree]

US Small is usually full on pop when wiped to my understanding

[cobalt lichen]

hmm but we got answer too late

Too many people have been banned and waiting is a bit tiring, we just want to play games

@fringe tree can you suggest another way?

[fringe tree]

I understand your guys frustration, but the ban can't be lifted without receiving an appeal. The Admin who issued the ban will review it soon as possible

[cobalt lichen]

but they are banned because of me

nah nevermind

ok i will talking my clans thank you for helping ❤️

[hexed glacier]

A account added me on steam clamming to be an admin telling me to vote for a rust skin for twitch drops is this a legit account?

[unreal lagoon]

!appeals

!appeal

[marble mantle]

Hey, @unreal lagoon

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fringe tree]

!scam

Completely scam

[fringe tree]

!scam

[marble mantle]

Hey, @hexed glacier

A scam is going around where a scammer will DM you on Steam or Discord to log into their website. This is 100% a scam and we will never DM you asking you to login anywhere other than: https://rustoria.co/ (Always double check the URL)

We will only ever give skins out in the #giveaways channel and you will see an admin tag you in there if you have won something.

Reset your Steam password immediately if you have logged into any of these websites and check you do not share that Steam password with any other services as if you use the same password elsewhere, it may be used to gain further access into your accounts.

If your account has been stolen please read this https://help.steampowered.com/en/wizard/HelpWithAccountStolen.

[willow saffron]

why did my whole team get banned

[fringe tree]

!appeal - you can connect to the server as well to see the reason

[marble mantle]

Hey, @willow saffron

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[willow saffron]

i appealed it was for playing with a cheater on main nobody is cheating

[willow relic]

I mean like what is that number? and do they increase the max amout?

[hollow temple]

hello i just got banned for playing with a hacker but i didnt know he was hacking. here is my steam id 76561199159361820 idk why i got banned

[fringe tree]

The admin will review your appeal soon as possible, we greatly appreciate your patience during this time.

[fringe tree]

225+ most likely

[fringe tree]

!appeal

[marble mantle]

Hey, @hollow temple

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[willow saffron]

do you think it will be seen before wipe is over or probably not

[fringe tree]

It takes 1-3 business days

[hidden thunder]

hey guys, i was banned on rustoria US main for "playing with hackers" when i was dead asleep playing in a group known as OC "Owhl City" on Rustoria US main. I know you all try your hardest as moderators of the server, but the steps taken seem a little bit extreme given the circumstances of how a hacker infiltrated our group. To my knowledge they didn't touch our TC, were chinese (we have chinese players that play during our off hours to help defend offlines). The chinese stated that they bagged in another chinese player that went on roams with them. They had no idea he was hacking at all. I woke up to find our whole team banned for association because of a hacker that joined the team unbeknownst to more than 80% of our active players, who didn't touch our TC, get auth or anything on our doors. Our leader has i believe the literal #1 spot for playtime on Rustoria main and we have been nothing but helpful to help you moderate the server. She has nearly 10,000 hours. We've reported countless cheaters. Many of which have been banned. I wasn't even online during the banning, I had no idea they accidentally invited a hacker to our group. Do you have any thoughts, mods?

[fringe tree]

!appeal

[marble mantle]

Hey, @hidden thunder

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fringe tree]

Talk an admin through your appeal, moderators do not handle appeals / tickets.

Wishing you the best

[dawn raft]

@balmy cypress can u unban me

[ripe slate]

!ticket

[marble mantle]

Hey, @ripe slate

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[wheat fiber]

Hey guys when someone gets banned for hacking, when do their bases just up and vanish? We just got a dude banned who's been actively cheating and taking our gear and we're curious on when his base just pops

[ocean jackal]

Can you take a look at this guy "small tit" on Rustoria Vanilla US Low pop? He just seems super fishy and level 1 steam profile, looks like an obvious cheater. tripled me bitch black night super long range

[near halo]

!report

[marble mantle]

Hey, @ocean jackal

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[near halo]

@ocean jackal Better don't call out if you think/know that someone is cheating

[upper lark]

Hi act we usually do not interact with bases and delete them.

[steel drift]

diving kit vendor doesnt work at large fishing village on US long - cant interact with it at all

[sage fractal]

BRUH WHY

[near halo]

It's buggy, you can F7 report to FacePunch

[dawn zephyr]

@balmy cypress can you please unban my friend. were trying to play and its saying hes banned and to join the server and @ you

its @dawn raft

[torn heart]

not the place for this

[bitter basin]

no one for support?

[fringe tree]

Hello

[bitter basin]

in in the channel waiting for support i need to talk with someone

[jagged flint]

@minor temple

[fringe tree]

!steamid

[marble mantle]

Hey, @jagged flint

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[jagged flint]

76561199537459426

[fringe tree]

Feel free to message them your SteamID and they will be able to further help you

[rotund venture]

Can the administrator give me the complaint link 76561198301589811

[hidden harbor]

76561199198964376 What is the reason why he was banned from entering the server

[warped zodiac]

!ticket

[marble mantle]

Hey, @rotund venture

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[warped zodiac]

!appeal

[marble mantle]

Hey, @hidden harbor

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[jagged flint]

@minor temple

[rotund venture]

76561199228135510

[near halo]

!appeal

[marble mantle]

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[near halo]

i got banned for playing with hacker beacuse i had a hotel on rustoria us main

please review my appeal

[smoky cape]

The banning admin will look into it as soon as they can

[proper hamlet]

MY SCRAP HELI BUG !! HELP please

[smoky cape]

If you verify your discord on the Rustoria website, you will get a response from dms

If not, keep looking on the website for a response @near halo

[rotund venture]

.co eu mian X13 [图片]

种族歧视

[sharp stump]

How can i attach evidence to a ticket?

I do not see an attachment on the website

[near halo]

YT and Links with the image

[inland sundial]

There are 2 blatant cheaters in US medium. Someone needs to look into this please.

<@&274971100184576010> ^

please its making it unplayable

<@&274971100184576010>

<@&274971100184576010>

[gleaming cloud]

Sup hoe @jagged escarp

Ego banned more players i bet ye

[inland sundial]

<@&274971100184576010>

[stark quiver]

Why did you ban me? My teammates are still on the server
Appeal #54f00f

I am a VIP on this server

[balmy cypress]

Not sure you tagged enough times

[balmy cypress]

?ticket

[marble mantle]

Hey, @inland sundial

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[balmy cypress]

?appeal

[marble mantle]

Hey, @stark quiver

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[stark quiver]

Thank you, the efficiency is very fast. You have unlocked it for me, and I will continue to support this server

[inland sundial]

This is done but you are taking too long to look into it so I am going to raid them

[warped zodiac]

I appreciate that you are frustrated, but we have to have time to investigate these matters. If you have created a ticket already then we will take a look, but tagging us repeatedly just takes time away from that

[quartz hearth]

@marble mantle help admin please what is this I can’t connect I have this error how to solve it Disconnected: Connection Attempt Failed

[smoky cape]

!gamefiles Try that

[marble mantle]

Hey, @quartz hearth

To verify your game files, follow the steps below:
https://files.rustoria.co/JkUAVPTgU4bYbZ4q6aab59vRd4rm3pEk.mp4

[quartz hearth]

@marble mantle Thank you

[frigid hull]

Review ticket #6483ba pls <@&274971100184576010>

[blissful herald]

no need to tag all admins please

[stray yew]

Can you help me, I get a frieze every 2 minutes

[blissful herald]

#network-support-old and just wait, one of the guys can have a look and see if he can help you

[stray yew]

ok thank you

[near halo]

!appeal

[marble mantle]

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[vivid crow]

@blissful herald

[blissful herald]

@vivid crow

[vivid crow]

How do I send a picture? 😂

[blissful herald]

what picture?

explain more

[blissful herald]

!verify

[marble mantle]

Hey, @vivid crow

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[blissful herald]

and then you can send picture

[vivid crow]

ok

[blissful herald]

why you tag me

whats the story just epxlain

you banned, you need to report somebody

[spiral jackal]

I keep getting a connection attempt failedto toria SEA LONG

any help

[smoky cape]

!gamefiles Try that

[marble mantle]

Hey, @spiral jackal

To verify your game files, follow the steps below:
https://files.rustoria.co/JkUAVPTgU4bYbZ4q6aab59vRd4rm3pEk.mp4

[vivid crow]

Yes, why was I banned?

[blissful herald]

what does your ban say

[spiral jackal]

will try!

[vivid crow]

come to discord skylinegtst

[blissful herald]

!steamID

[marble mantle]

Hey, @vivid crow

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[vivid crow]

Do you want id

[blissful herald]

well how would I know who you are

[vivid crow]

76561199014883218

[hexed nimbus]

Nah he is psychic

[blissful herald]

join voice channel - waitting for support

[vivid crow]

ok

[blissful herald]

joining....

[spiral jackal]

Hello where can I whitelist myself

[blissful herald]

there no whitelist

[spiral jackal]

my vpn isnt allowing me when its turned on but when its off I can connect any idea y this hasnt happened before lmao

[subtle cape]

What does it say?

[spiral jackal]

connection attempt failed

thats all

[vivid crow]

Tell me what you say

[blissful herald]

Look in DM

Private MSG

[subtle cape]

Can you try using a different location for you VPN, we don't block VPNs from playing our servers

[blissful herald]

https://discord.com/channels/@me/1249266656006639658/1249266663065518170

[spiral jackal]

ah thanks that worked

[stoic belfry]

@subtle cape can i get in a call with you

[subtle cape]

Sure

[dreamy obsidian]

fix sea long pls

[gritty lichen]

@fossil igloo
SEA Long's offline again.

[silk walrus]

any updates on SEA Long?

[thorny dune]

SEA Long is back online

[silk walrus]

@thorny dune is it possible to know how long was the rollback?

[thorny dune]

Likely around 10 minutes~, would of loaded the last healthy save

[silk walrus]

ty o7

[gaunt dagger]

Rustoria main lagging since restart

@thorny dune

any fix?

<@&274971100184576010>

[lost pond]

when is the next wipe?

[faint bane]

!ticket

[marble mantle]

Hey, @faint bane

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[sly egret]

<@&274971100184576010> please help me I can’t log into the server because when I log in I get kicked because I’m banned but I didn’t violate the rules of the server I wrote a ticket on the website they told me that I was unblocked but that’s not the case I’m still blocked

[shy remnant]

!steamid

[marble mantle]

Hey, @sly egret

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[amber vector]

The rollback is terrible

[sturdy oracle]

@shy remnant 76561198107687453 sir VPNban

[shy remnant]

Checking

[winter hatch]

!ticket

[marble mantle]

Hey, @winter hatch

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[sly egret]

ready

[winter hatch]

yo just made a ticket please get to it.

[shy remnant]

76561198107687453 is your account, right ?

[sly egret]

76561199271666416

my acc

https://steamcommunity.com/profiles/76561199271666416

[shy remnant]

Fixed, try connecting in 10mn

[sly egret]

okay thx

[gaunt dagger]

please fix SEA MAIn

@shy remnant sea main is so laggy

[silver nimbus]

open slots on eu long

[shy remnant]

!slots

[marble mantle]

Hey, @silver nimbus

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[shy remnant]

Will forward

[silver nimbus]

admin do you work for free

[shy remnant]

We are volonteer indeed

[silver nimbus]

nice

[winter hatch]

yo please admin doi something to these cheaters can't even play

[shy remnant]

!report

[marble mantle]

Hey, @winter hatch

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[winter hatch]

i did make ticket

us long

[amber vector]

The rollback is terrible 10x Rustria

[raven bison]

Rollback?

[amber vector]

Yes

[raven bison]

I am not seeing any issues

[simple vale]

Anyone can help me?

[grim agate]

can i please speak to staff

[static flare]

I keep getting kicked for hacking, but i have never played on the server before

[winter hatch]

YO ADMIN DO SOMETHING

[steel wagon]

yoooo auth is broken :(

[winter hatch]

I HAVE MADE TICKET AND YALL NEVER DO ANYTHIG YALL TAKE 1 DAY TO RESPOND AND THAT GUY IS GONNA BE OFF

[grim agate]

yo admin

Appeal #efbded

like paid for vip and now i cant play until this gets sorted??????

[stiff widget]

Can you join #368790610783764480

[mortal tartan]

<@&274971100184576010> please rustoria eu long vip stock open

[shy remnant]

!vipstock

[marble mantle]

Hey, @mortal tartan

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[static flare]

i need help

[simple vale]

My VIP isnt working in the server, bag timers, /kit pvp, ETC?

[harsh flame]

I put in a ticket for a blatant cheater if an admin can take a look

[thorny dune]

Please open a #payment-support ticket

[static flare]

@thorny dune i need help, i have never played on the rustoria server before but i keep getting disconnected for hacking

[thorny dune]

You are welcome to DM me your SteamID and I can take a look

[little prawn]

i cant buy things for diving on rustoria us long. 2 players tried they cant also (big fishing village)

[calm panther]

hello, I want to buy a vip

[thorny dune]

This is a known Rust bug at the moment

[thorny dune]

You can do this on our website https://donate.rustoria.co/

[calm panther]

they are not available for purchase

[thorny dune]

If they are out of stock, it's just a matter of waiting

[calm panther]

how long to wait approx

[hexed nimbus]

can be 1 min can be a week nobody knows as it depends when a current one expires as that will then become stock helpful to keep track is #vip-stock-role-assign

[broken dirge]

Why the shop for diving tanks is not working on Eu long at Large fishing

[maiden arrow]

I want buy vip

But is out stock

[hexed nimbus]

facepunch broke it

[hexed nimbus]

facepunch issue after the update

[maiden arrow]

؟

[hexed nimbus]

#support message

[maiden arrow]

.

[hexed nimbus]

use the role to get info on when its in stock again #vip-stock-role-assign

[urban oak]

Any admins on?

[torn kite]

does the long Rustoria eu server have 5 minutes to rejoin the server if you disconnected to rejoin without queuing

[gloomy sparrow]

no

[urban oak]

Plate do i create a ticket or do I just drop all support here?

[gloomy sparrow]

What kind of support do you need?

[urban oak]

just joined SEA long, Insta banned...

[steady oxide]

why, when I crashed due to "time out" and there were 150 queues on the server, I managed to log in without a queue

[gloomy sparrow]

!appeal

[marble mantle]

Hey, @urban oak

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[urban oak]

Thank you

[gloomy sparrow]

Rustoria doesn't have a grace period if that is what you are asking

[steady oxide]

1 time I flew out because of time out, and went in without a queue, and the second time I flew out for another reason and I had a queue

[gloomy sparrow]

The server might not have had queue

[whole veldt]

My VIP suddenly aint working when rejoining after idle? I'm hitting 225 queue on EU long and i def have VIP for it :-)?

[tulip crow]

any admin able to explain why my friend and I living in the same house and he has 50 ping to sea long and I have 250

[thorny dune]

Hello, please open a #payment-support ticket

[thorny dune]

If you're both in the same house, likely a local issue or something with that PC, nothing server wise should cause this when under the same connection

[livid moat]

Berch

help!!!!

[near halo]

!apeal

!appeal

[marble mantle]

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[livid moat]

Yesterday I played on the server with my team, today I go in and get banned for playing with a cheater, but my team is playing calmly

@thorny dune

I have 6,000 hours and my friend has 6,000 hours too

[near halo]

Anyone checking ban appeals??? my base is decaying bro

[near halo]

amazing support

my base is going to fully decay...

[whole veldt]

where is it slabu i'll refill hehe

[raven mist]

Appeals take 1-3 business days

And its sunday

[near halo]

amazing

i can get my whole wiped fked cuz of the lack of active staff members

rustoria moment

[livid moat]

ADMINS CHECK MY TEXT

Yesterday I played on the server with my team, today I go in and get banned for playing with a cheater, but my team is playing calmly
@thorny dune
I have 6,000 hours and my friend has 6,000 hours too

[raven mist]

Wdym lack of? Sounds reasonable to me. Its not their job. But doing it in their free time

[raven mist]

!appeal

[marble mantle]

Hey, @livid moat

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[livid moat]

https://steamcommunity.com/id/shadow_lexa/ MY STEAM

[near halo]

got banned for unresonable reason, surely will get unbanned when a staff will check on it

how isn t it their job as an official server?

[raven mist]

Whats the reason?

[raven mist]

Because it is not

[near halo]

not necesary to disclose here

[raven mist]

Alright so be patient untill your banning admin reviews it

[near halo]

whats even the point if the base will decay by that time

[raven mist]

Hey, maybe you’re lucky its reviewed today. Who knows

[near halo]

today

[livid moat]

@raven mist WHAT?

WTF??????

<@&274971100184576010>

[raven mist]

What what?

Breathe in, and out. Relax

[livid moat]

Check my screen

[raven mist]

Yes, did you wait 10 mins before connecting as berch fixed it?

[livid moat]

How did I get unban?

[raven mist]

My guess you kept spam connecting

Wait 10-15 mins and try again. Dont connect

[livid moat]

How did I get unban?

[raven mist]

I dont know, im not staff

[raven mist]

Okay great, whats the issue?

[livid moat]

What was I banned for?

[raven mist]

Probably VPN or wrongly linked to something

It happends

[narrow garden]

@marble mantleNew account, obvious hacker radar, please check immediately, thank you! steam ID：https://steamcommunity.com/profiles/76561199264942072/

over the line SEA long obvious hacker

[raven mist]

!report

[marble mantle]

Hey, @narrow garden

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[raven mist]

^

[narrow garden]

I have reported that I need the administrator to view his perspective. He is currently fighting, why can he continue playing?

[raven mist]

Admins dont take reports over discord. So patience is key here. Wait untill they reviewed your ticket

[narrow garden]

The reason why I sponsor VIP is because .co actively punishes hackers

[raven mist]

They sure do, and its been force wipe so its a bit more busy than usual.

[narrow garden]

I will wait，Goodbye

[gaunt dagger]

<@&274971100184576010> any update on sea main lag?

[ornate kettle]

add more vips on rustoria eu long pls

[tepid rain]

when vip restock on eu long

[rain wolf]

please add vip on rustoria eu long

[fringe tree]

!vipstock

[marble mantle]

Hey, @ornate kettle

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[fringe tree]

Soon as one expires, read the prompt above

[fringe tree]

One will be added when a subscription expires

[wispy loom]

Could you open a ticket in #network-support-old ?

[willow karma]

VPN banned

How can I do

[hollow badge]

Where is admin

[fringe tree]

!appeal

[marble mantle]

Hey, @willow karma

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fringe tree]

Hello, I'm not an Admin, but I could possibly help

[tame vessel]

bruh

can i get the fucking dono role?

[shy remnant]

!link

[marble mantle]

Hey, @tame vessel

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[tame vessel]

i have linked

[vocal quiver]

how to report player

[hexed nimbus]

!report

[marble mantle]

Hey, @vocal quiver

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[half mural]

Is there any management

Is there an administrator online

[hexed nimbus]

whats the question so the can better help you

[cedar fractal]

Why does the POS server kick me every time someone kills me

....and then put me back into Q. I though we are past this shit

[still nest]

why does the player slot drop from 320 to 275 in SEA Long. The Queue is long.

[cedar fractal]

i was in the game...should have 5min grace even if the admins kick me for their nevereos reasons to help their buddies get in

why do i get kicked when i get killed... fissy shit

[raven mist]

Admins wont kick players lol

[cedar fractal]

so rust magic

[raven mist]

Why would they kick you? Theyr an official server. Doing this would be very risky lmao

Thats a first

[cedar fractal]

so why does it happen when i get killed

every fking time

[raven mist]

No idea? You’re the first

[cedar fractal]

very frustrating

[raven mist]

But instantly thinking that admins kick you is wild

[cedar fractal]

not waiting for 50 player q again

maybe give a real server a chance

[raven mist]

Whats a real server for you?

[cedar fractal]

one that doest kick you when u get killed

[raven mist]

U do you, you seem like a very negative grumpy old man! But good luck 🙏

[cedar fractal]

nice personal insults... matches with the server well. garbage

[raven mist]

I’m not staff. But you’re here coming with the conspiracy theories admins are kicking you

[cedar fractal]

what would u say..id hope u arent admin cos ur a pos

[raven mist]

Oh yeah. And theyr also only kicking you and targetting you probably

I wouldnt directly come at the admins and talk negative about them or the server

[cedar fractal]

whats your answer...since ur so smart

yeah ud rather suck cock

[raven mist]

Work it out with them. Theyr here to help you

[empty gazelle]

Hello, I was entering the server and it was done by unresponsive and it didn't save the queue. Could I bypass the queue?

[raven mist]

Ah, here are your true colors. Have a nice one grumpy man

[fringe tree]

Unfortunately, no.

[cedar fractal]

ur a sick POS who suck dick for credit

[fringe tree]

Hey, Shenzyyy thanks for your support, we appreciate you

[fringe tree]

If you don't need help move to #general

[cedar fractal]

i already stated my concern

[raven mist]

All good, mister is a bit mad he lost his bow.

[raven mist]

Goodluck out here on the real servers

[cedar fractal]

stop kicking me on death and then forcing me into q

no 5min grace either

[noble terrace]

We don’t kick players

[raven mist]

Yes , im sure theyr kicking you

[half mural]

Is there an administrator online

[noble terrace]

If you’re getting timed out that’s most likely due to EAC errors

[raven mist]

Lets kick the most grumpy old man

[cedar fractal]

only on death...doubt it

[noble terrace]

I mean nothing we say is going to change your mind at this point

[cedar fractal]

get over urself dog...ur not an admin and add nothing to fix the problem

[noble terrace]

But if we were actually kicking players we would lose official status pretty quickly

[raven mist]

Theres no fix for your negative mindset

[cedar fractal]

no change for POS dog that keep barking with no real input

[noble terrace]

Argue in DMs, not in the support channel please

[raven mist]

Ive explained it to you. But sadly your brain cant proccess that other than negativity or conspiracy theories that the admins are kicking you

[cedar fractal]

say braindead dog ...

[cedar fractal]

how would i fix it

[noble terrace]

Fix what?

[cedar fractal]

your supposed eac time out that only happens on this server

[hexed nimbus]

does it say rustoria time out or EAC time out so clearly its EAC issue

[noble terrace]

Can promise you it is not only here. You can try verifying game files, restarting your router, etc. If it continues happening you can make a #network-support-old ticket

[cedar fractal]

only here when i get killed, but ill try it. thanks for at least trying to help unlike this other braindead dog

[plain sparrow]

hey

we just grouped with someone random in the game and got banned

"playing with hacker"

[smoky cape]

!appeal

[marble mantle]

Hey, @plain sparrow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[potent surge]

skill issue

[noble terrace]

Honestly just seems like an extremely unlucky coincidence. Admins aren’t allowed to play on rustoria, so when we play other servers it happens to us too 🤷🏻‍♀️

[cedar fractal]

Thanks mate

[plain sparrow]

thanks i created the appeal

we are also waiting for support in case anyone can help us quick. we were roaming

[jagged aspen]

<@&274971100184576010> can someone please join support

[potent surge]

ez kits

[maiden arrow]

VIP when in stock

[near halo]

is eu no bps 10x down?

[shy remnant]

!vipstock

[marble mantle]

Hey, @maiden arrow

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[strange saffron]

Any admin that could enlighten me on a rule rq?

Logitech or any software mouse Lua Scripts for recoil

[fresh crane]

I can't connect to EU 10x no bp

[cerulean oriole]

EU 10x went down

[strange saffron]

cheating or not?

[noble terrace]

rustoria.co/rules

[strange saffron]

ye so does a mouse software count as well

[noble terrace]

What's up?

[strange saffron]

since its technically build into the mouse not a 3rd party

[noble terrace]

Is it an advantage in game you wouldn't normally have?

Then yes

[crude ruin]

If not, no

[jagged aspen]

hey
we got banned on eu small for playing with hacker
but we didnt know he is cheating he was just our neighbour we invited to team so we can be allys
I also have video proof shadowplays etc
is there anyway we can talk to an admin and show him the footage etc so we get unbanned
through support ticket it would take a long time + we wont be able to proof****

[noble terrace]

It was rhetorical

[strange saffron]

Well then y the fuck are the admins braindead enough to not ban people who use it, when i have full proof someone is using it??

[crude ruin]

It's rust players, they need further explaining

[noble terrace]

!appeal you can upload clips to youtube or streamable and include the links in your appeal

[marble mantle]

Hey, @jagged aspen

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[noble terrace]

What "proof" is in your eyes may not be enough for what we require

[jagged aspen]

is there not a way to do it now through talk ..

[noble terrace]

It's always worth reporting so we can investigate

[strange saffron]

So proof isnt, someone sending out Lua scripts in discord and then screenshareing without recoil?

[noble terrace]

Only the admin who banned you can review your appeal, so it would honestly be a waste of your time to talk to me 🙂

[bleak bone]

Hey admin rustoria 10x eu problem? not joinned.

[noble terrace]

It's hard for me to give you a direct answer without seeing exactly what it is

[strange saffron]

@noble terrace contact me in dm rq imma send you the proof and you tell me

[bleak bone]

connection attemp failed problem?

[noble terrace]

Did you make an actual ticket about this? 😛

[strange saffron]

cant cus the last admin removed the perms for me to do so bc i called him braindead haha

[wispy dirge]

I have alerted the dev team

[shy remnant]

[plain sparrow]

@noble terrace I understand that but I find it unfair. Inviting neighbours to not kill each other and just to help every now and then. How are we supposed to know if this guy is cheating or not?

[glossy trellis]

why can't I connect to the x10 Europe server?

[strange saffron]

oosp

[crude ruin]

its down

[glossy trellis]

ok thank you

[plain sparrow]

He wasn't even living in our base

[shy remnant]

Playing with a hacker, knowingly or not is not permitted (https://rustoria.co/rules/vanilla). Make an appeal on our website we will have a look at your situation asap

[restive bear]

when the 10x eu coming back up

[lethal crown]

can i get som help plz

[plain sparrow]

Yeah but this rule is a bit unlogical

[lethal crown]

i was playing eu 10x i den it kicked me out and i cant rejoin

[noble terrace]

Well you can see how that was probably a lapse of judgment 😛

[plain sparrow]

How are you supposed to know if you're breaking the rules?

[strange saffron]

shit happens, i stand by the point do ahah

[plain sparrow]

So you're saying we just shouldn't play with anyone in the server

[noble terrace]

Unfortunately, in our rules it does state that playing with a cheater, deliberately or not, is not allowed.

[glossy trellis]

me to

[noble terrace]

No, we are saying do your due diligence when playing with people you don't know

[strange saffron]

send you a dm 😉 you tell me

[lethal crown]

@glossy trellis xD

[fresh crane]

If you join the server the first thing you see is the rules

[jagged aspen]

is it really that hard to just get an admin to talk to us preferably the one that banned us so we can enjoy our sunday XD

[crude ruin]

server is down, no need to sit in waiting for support, happend to everyone

[faint lynx]

I have 400 ping on rustoria br long, they told me I should come here and complain

[plain sparrow]

fr, we weren't even running around with this guy

[lethal crown]

ooooh oki @crude ruin :3

[shy remnant]

You need to go through our website and make an appeal. The banning admin (and only them) can review the ban

[plain sparrow]

we were underground while this guy was roaming around the whole map

[faint lynx]

?

[shy remnant]

You are responsible for who you invite in your team, I do understand your frustration but it is unfortunately the rules as you might have benefited from the cheater

[jagged aspen]

yes we understand that but we wanna talk to the admin that banned us so we can revert the ban w

[raven mist]

#network-support-old

[jagged aspen]

why do we need to wait 1-3 business days

thats really shit

[crude ruin]

its the same for everyone

[shy remnant]

You need to make the appeal… if they need to speak with you in VC, they’ll ask for you in the appeal ticket

[cerulean oriole]

EU 10X is still down. Is anyone looking into that?

[shy remnant]

Devs has been notified already

[lethal crown]

yeah @cerulean oriole

same her ;.;

[plain sparrow]

Aight thanks for the assistance

really frustrating situation

especially when we sit in germany and this guy apparaently lives in shanghai china

[ripe nimbus]

the 10 x is down or im banned?

[shy remnant]

I understand, but the only way to resolve this is through the appeal website

[shy remnant]

Down, devs are notified already

[ripe nimbus]

ok ty

[pine marlin]

5x died too

[strange saffron]

again ahah

10th time this week

[sour venture]

can u help me

bro

[fringe tree]

What is the issue?

[sour venture]

I sent a ticket, when will the response be?

[fringe tree]

Tickets will vary on the admins schedule, however, appeals are 1-3 business days

[dreamy plover]

I haven't played on your servers for a long time, but when I logged in today, I realized that I was banned. I have no idea why I was banned. I have 4.5k RUST hours and I have never been banned from any server.

can you help me?

[sour venture]

xD bende aynı durumdan banlıyım amk belli değil ticket ac diyor websiteden actım 1 ila 3 gün diyor cevap süresine ananızı sikiyim

[dreamy plover]

😄 evet ve bu sunucuda oynamadımda bayadır ben

[fringe tree]

!appeal

[marble mantle]

Hey, @dreamy plover

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[vague gyro]

what time is moday wipe for tmr?

monday

[hexed nimbus]

#oldserverinfo

[earnest turtle]

can i talk to an admin about a ban?

not able to appeal on site

[hexed nimbus]

did it just happen ?

[earnest turtle]

2 years ago

maybe 3 now

[hexed nimbus]

then you prob allready made one i guess and that got denied ?

[earnest turtle]

long long time ago maybe

dont remember

[hexed nimbus]

what does it say when you try to appeal on the website ?

[earnest turtle]

not able to appeal

[hexed nimbus]

only that ?

[earnest turtle]

yes

[hexed nimbus]

odd as normally it would say allready appealed or not banned or something like that

[earnest turtle]

just want to talk to an admin, i dm'd one a while ago and he just stopped responding

[hexed nimbus]

well gl i guess

[earnest turtle]

thanks

[stuck forum]

Hello

I’ve been banned in a server, and idk why, it says something like play with hacker, i played with a friend and he was lagging so idk what I can do

[hexed nimbus]

!appeal

[marble mantle]

Hey, @stuck forum

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[stuck forum]

!appeal

[marble mantle]

Hey, @stuck forum

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[zealous flame]

Hello, my US LOING vip does not seem to be working

[hexed nimbus]

#payment-support

[zealous flame]

LONG*

dont seem to be getting any support in payment support

[raven mist]

Only a few have access to those, can be a bit delayed

[zealous flame]

roger

[hexed nimbus]

#looking-for-group this is not a support question

[wispy dirge]

#looking-for-group

[warm lynx]

when will I be unbanned ?

76561199055535152

this is my steam Id64

[noble terrace]

Please stop trying to connect for 15 minutes

After waiting, you should be able to play

[warm lynx]

ok thx

[ornate kettle]

admins can you add more vips on rustoria long please

[warm lynx]

im still banned

@blissful herald check your dms pls

[earnest turtle]

@noble terrace mind if i dm about my ban?

[indigo dune]

!appeal

[marble mantle]

Hey, @indigo dune

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[noble terrace]

Have you appealed?

[abstract owl]

tell me why tf does fucking eu long have 450 pop 230que and us long 600 fucking pop whit 80 que?????????????????????????????????????????????????????????????????????????????????????????????? ADMINN?????????????????? FIX???

[indigo dune]

got banned for no reason bro

so frustrating

[noble terrace]

Your teammate was banned for cheating

[indigo dune]

appearntly the solo we invited to team so we didnt kill him was cheating so ig that makes us cheaters

[noble terrace]

Appeal at bans.rustoria.co

[indigo dune]

yes sir i did

[noble terrace]

No, that makes you banned for association

[indigo dune]

yes that

but he says he wasnt cheating

[noble terrace]

Can promise you he is lying

[indigo dune]

and was just mass reported so we got banned?

[noble terrace]

That is not how that works

He was cheating

[indigo dune]

how was he cheating?

[noble terrace]

By cheating lol

We don't give details beyond that

[indigo dune]

can i ask he seemed legit to all 2 of my teammates that i was talking to

alright id just like to understand why, it was a mistake obvisouly but we dont deserve to get banned for not knowing that

[wise fractal]

is there any admin here???

[noble terrace]

There is a lot that admins can see that you wouldn't be able to

[noble terrace]

Unfortunately it is in our rules that playing with cheaters is not allowed, deliberately or not

[indigo dune]

well i promise you if you talked to us in a vc we'll tell you

[wise fractal]

we would seriously need the admin to look into a few of the players

[indigo dune]

i undertsand thats just frustrating

its not fair what so ever

we had no idea

[wise fractal]

i need admin support please

[indigo dune]

the "cheater" is claiming he just got banned for 3 days and will come back

[noble terrace]

!ticket

[marble mantle]

Hey, @wise fractal

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[noble terrace]

Incorrect

[indigo dune]

if you were watching the team youd understand more

[wise fractal]

ghx

[noble terrace]

He is permanently banned from Rustoria

[indigo dune]

and so are we?

[noble terrace]

No, your ban is 7 days

[indigo dune]

doesnt seem fair but i understand the cheater part

[noble terrace]

Association bans are temporary unless they are severe or recurring

[indigo dune]

we just kicked him from discord

we wernt aware thanks for clarifying

thats what hes saying

seemed chill and everything and legit oh well

[noble terrace]

Since I was the one who banned him, can assure you I have proof

He is a liar and a cheater

Block him and do not play with him again

[indigo dune]

yes sir alr done

sorry

[noble terrace]

No need to apologize

[indigo dune]

maam i didnt even realize

[noble terrace]

Oh you're fine lmao

[indigo dune]

no i meant i said sir twice rip

[noble terrace]

Yeah I know it'

it's fine*

😂

[indigo dune]

alr alr well thanks for the help

[noble terrace]

Sure