support

[sleek kelp]

we would like to know why did we get banned

[noble terrace]

?steamid

[marble mantle]

Hey, @sleek kelp

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[sleek kelp]

there is no prof

[noble terrace]

We don't ban people without proof my friend

[sleek kelp]

76561198321589463

[mortal garden]

where can I make a cheater report

Got the clips

[sleek kelp]

presumption of innocence 🙏

nah fr we know its for plaing with cheater but we need to know what was he using

[noble terrace]

!ticket

[marble mantle]

Hey, @mortal garden

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[bleak trail]

@noble terrace can you send proof then?

Cuz i know hes innocent

[sleek kelp]

i assume you know the reason

[noble terrace]

You are banned for playing with someone who was cheating. Submit an appeal please

[noble terrace]

We don't provide proof to players

[sleek kelp]

lmao

[noble terrace]

No reputable server will provide proof to you

[wintry copper]

do you provide proof if we take any legal actions?

[noble terrace]

lmao

go for it dude

you're not getting proof

[wintry copper]

🙂

[scenic igloo]

xD

[noble terrace]

Your friend was cheating

Submit an appeal

[bleak trail]

How he was cheating

[scenic igloo]

ofc Im a cheater 💀

[noble terrace]

I mean you are

[blissful herald]

with cheats I guess 0_o

[bleak trail]

When he was mostly average

[noble terrace]

You have a game ban in the past + you were cheating now

[scenic igloo]

I hitting x mark on the wood

100% accuracy

[wintry copper]

he has a gameban in the past but he wasnt cheating now

[noble terrace]

He was though

[sleek kelp]

if he was cheating we wouldnt be there talking to you rn

[noble terrace]

That's not up for debate

[noble terrace]

He was cheating.

[scenic igloo]

it's not even for evade

[wintry copper]

thats up for debate, he wasnt cheating

[noble terrace]

He was.

Submit an appeal

https://rustoria.co/support/appeal

[scenic igloo]

and what it gives me ?

[sleek kelp]

and someone is going to consider it 3 days later?

[scenic igloo]

if you won't send evidence

[noble terrace]

Why would we tell you how we caught you?

Go cheat elsewhere

[wintry copper]

you just banned 20 players that bought vip for playing with a guy that has gameban in the past and YOU THINK was cheating

[scenic igloo]

yeah it's stupid

[noble terrace]

No, we KNOW he was cheating

[wintry copper]

nah YOU THINK he was

[noble terrace]

no lol

That's not how this works

[bleak trail]

And we know for sure he was not

[wintry copper]

yea thats how it works

[scenic igloo]

ofc it works

[noble terrace]

We don't ban people unless we are 100% sure

[bleak trail]

Check proof again then

[noble terrace]

We did

He's cheating

[sleek kelp]

we both know its cap

[bleak trail]

So how can he cheat then?

You mistook a player maybe

[scenic igloo]

aim bot ? esp ?

[noble terrace]

I'm not going back and forth with you about this. He was cheating. He got caught. Be mad at him

Submit an appeal if you think it's incorrect

[wintry copper]

cant be mad at someone that didnt cheat

so honestly at this point its better to have cheaters in your team

same chance of getting banned

[scenic igloo]

ofc

buy 10k hrs legit acc and rage cheating

[wintry copper]

u cant get a proof on a guy that wasnt cheating

[bleak trail]

@noble terrace are you sure you didnt mistook a player?

[noble terrace]

Yes

[bleak trail]

Pls send me proof i want to analyse this

[noble terrace]

Already told you we don't do that

[scenic igloo]

admins only use emotes

[wintry copper]

skyline and can u stop adding reactions to every message

[noble terrace]

And you only use cheats

[scenic igloo]

not help

[bleak trail]

Cuz you dont have any i guess

He cant be cheating

[wintry copper]

you think you are funny and you are a random cockroach

[noble terrace]

We do but we're not going to share it with you

[manic bridge]

Admin could you check out a group that is very sus on rustoria eu main

dm me for further info please

[noble terrace]

Explicitly showing cheaters how we caught them just helps them avoid getting caught next time

[blissful herald]

I will tag again here when your friend has that Red badge of honour on his account, deal?

[noble terrace]

!ticket

[marble mantle]

Hey, @manic bridge

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[maiden arrow]

I bought a package and I don't know how to use it. Please help me

[wintry copper]

shut up newgen

[scenic igloo]

rustoria admins smarter than EAC

[noble terrace]

I mean, yeah sometimes

[wintry copper]

dont @ me

[noble terrace]

Would recommend refunding whatever cheat you used

[scenic igloo]

if I cheat I get gameban right ?

[slim scroll]

yo admins

theres guys legit cheating and your like we dont have proof when i send clips / vids / fotos how they cheat and + you can have a look ifyour not lazy siting in discord

[noble terrace]

A kit for a modded server?

[noble terrace]

It's the middle of my work day. Easy to sit in Discord but can't be in game

[bleak trail]

False banned is crazy

[noble terrace]

But other admins are

So make a ticket

[noble terrace]

Not a false ban

[bleak trail]

On a server like this when r2 still playing

[noble terrace]

Submit an appeal

[slim scroll]

did got ignored like always

[light quail]

Administrator, I don't know why I can't join the server, I don't have a ban prompt, can you help me check it

@noble terrace

[noble terrace]

Not being ignored, we just have other tickets

[noble terrace]

?steamid

[marble mantle]

Hey, @light quail

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[slim scroll]

sure 20 man hacking not important all good

[light quail]

76561199382347253

[noble terrace]

I didn't say it wasn't important. I said we have other tickets. Everyone thinks their ticket is of highest priority

[slim scroll]

k when free have a look

[light quail]

I just topped up my VIP

[noble terrace]

I am in the middle of my work day. I can't check your ticket. Someone else will get to it though.

[noble terrace]

Has no impact on bans or appeals

[slim scroll]

yea k hope they check cuz im tired of geting beamed acros 300m and guy legit dont miss with his good aim team know where we hiding and pulling stash loot

[light quail]

Ok, please check it for me

[noble terrace]

Yours is a VPN issue that has now been resolved. Wait 10 minutes before trying to connect.

[light quail]

Thank you

[sleek kelp]

@noble terrace could you at least tell me what cheats was he banned for? not asking bout the situation

jsut being curious

[slim scroll]

wdym?

[noble terrace]

You reported an entire clan. It's impossible for us to look into an ENTIRE clan simultaneously, so would recommend being specific about 1 or 2 players you are most suspicious of. You can add to your ticket if needed.

[noble terrace]

No since that's the same as providing proof

[limpid belfry]

https://steamcommunity.com/profiles/76561199522418263/

[slim scroll]

no shit theres 2 dudes the sus the most new hours / new members/ shooting true window only heads / peaking on time when we only peak its just SCRIPS ik how cheaters play and its R2 russian clan 😄 who is know for cheating in rust

[blissful herald]

#announcements message

[bleak trail]

Dont worry R2 is safe

[slim scroll]

if you dont know them then im sorry your living under the rock you can see vid how they ban on ukn for cheating / got video of them aimlocking 😄

[limpid belfry]

yea just doing it so you can ban them from rustoria or smth, ik its a scam

[sleek kelp]

nah they are cool

[blissful herald]

None of them account play Rust, so there no point even doing anything just block them and move on

[slim scroll]

k

[limpid belfry]

alright

[noble terrace]

You need to be more specific. We can't investigate an entire clan at once

[slim scroll]

look dms gona send you proof

[noble terrace]

Add them to your ticket

[bleak trail]

R2 is banned almos everywhere but not here

[noble terrace]

I can't look into it

[bleak trail]

Crazy

[noble terrace]

Get out of support marcinek

Submit an appeal

[bleak trail]

We did

[noble terrace]

Then go to #general

[bleak trail]

And im waiting for ub

[pine marlin]

any chance of bringing some moderators to x5? it was supposed to be eng only chat, nowadays its spammed with russian lang

[blissful herald]

https://rustoria.co/rules/modded

[wet night]

how long it takes to resolve appeal?

[pine marlin]

Lol, nvm then remember it was eng only back in the day but apparently it changed?

ty

[blissful herald]

was change a month or two back

[echo narwhal]

why

wtf are they saying whats the point of them talking

[pine marlin]

honestly it's a bad change

not everyone can decode tree language

[echo narwhal]

its a "US" server not russian xd

[pine marlin]

they can be even teaming just by spamming it in the chat and nobody reports it

but well it is what it is

[lime mango]

Nice..

[echo narwhal]

💀

[crisp dust]

wait is server down

[maiden arrow]

I play official

[echo narwhal]

no one asked

[lime mango]

https://tenor.com/view/monsters-inc-waiting-in-line-in-queue-line-up-gif-12929136

[maiden arrow]

I

[noble terrace]

US just means that is where the server is hosted. None of our servers are region locked for players

[deft hazel]

Can Yall Please ReStock Eu Long, Been down forever.

[maiden arrow]

I bought a package and I'm playing official

No moded

[noble terrace]

what package?

we don't have kits for official

[echo narwhal]

💀

[deft hazel]

When do you think Eu Long Vip will be back up.

Ive Been waiting like 10 hours.

[noble terrace]

!vipstock

[marble mantle]

Hey, @deft hazel

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[white hemlock]

could you fix your US Main Routing?

For EU Players the routing is so bad, normaly all my friends play with around 140ms last 2 days always above 300ms

[lime mango]

May i get some help please? ben quing for 7 hours..

[maiden arrow]

VIP eu long

[noble terrace]

#network-support-old ticket please

[maiden arrow]

I buy

[noble terrace]

What do you need help with?

[noble terrace]

Okay, so what is your question?

VIP on official servers just grants you queue skip

[maiden arrow]

I don't know how to use it

[lime mango]

The game cucked me, and im now back in que..

[valid agate]

wtf happening with us long

[noble terrace]

It applies automatically

If you are still in queue though, create a #payment-support ticket

[noble terrace]

Unfortunately there is nothing we can do to help in that situation

Go to #general

[maiden arrow]

Just that

[wintry copper]

yeah sorry wrong channel bb

[radiant veldt]

<@&274971100184576010> help i vpn ban

[noble terrace]

?steamid

[marble mantle]

Hey, @radiant veldt

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[radiant veldt]

76561199054342275

help me bro

[noble terrace]

Fixed. Wait 10 minutes before connecting

[slate steppe]

jyrcella how long is spawn crate time on military tunnel??

[noble terrace]

Honestly I am unsure

[slate steppe]

over 20 min here no crates

[radiant veldt]

ok

[idle sky]

Why am I getting 180 ping outside and 6600 inside the game?

[noble terrace]

#network-support-old ticket please

[slate steppe]

nah somethings wrong cuz its high pop and scientist or elite crates doesnt spawn

[noble terrace]

If you're camping it, it won't respawn

[sterile parrot]

when is eu long restocking vip ?

i need

plzz

[noble terrace]

!vipstock

[marble mantle]

Hey, @sterile parrot

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[snow saffron]

How to gift VIP to someone?

[noble terrace]

There should be a box you can check during the checkout process

[snow saffron]

cheers

[tawdry summit]

Jyrcella are you able to check my ban appeal and can I send u screenshots for proof

@noble terrace

[zealous charm]

Support pleaseeeee

[wicked trench]

hi, the bot is not working on the EU Small server, at the fishing village

[blissful herald]

Facepunch bug, its fixed but it will work only after next Map wipe

[noble terrace]

Only the admin who banned you is able to review your appeal

[wicked trench]

thank you

[noble terrace]

You can add screenshots to your appeal though

[wicked trench]

unluck

[tawdry summit]

it doesn’t let me add screen shots to it

[rotund quiver]

pls check network tickets

[tawdry summit]

@noble terrace how do u know u didn’t ban me 🥴

[hearty horizon]

Are you lot letting more people in on EU medium soon? 🙂

[noble terrace]

You can upload to a site like imgur and paste the link in your appeal

[noble terrace]

!slots

[marble mantle]

Hey, @hearty horizon

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[noble terrace]

?steamid

[marble mantle]

Hey, @tawdry summit

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[zealous charm]

jyrcella

do you reckon you could help me with a cheater?

are you the right person to come to?

[tawdry summit]

@noble terrace 76561199122246535

[near halo]

@noble terrace server lagging so hardd

sea mainnn

[noble terrace]

!ticket make a ticket please

[marble mantle]

Hey, @zealous charm

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[noble terrace]

#network-support-old ticket

[cosmic atlas]

how to make ticket

[rotund quiver]

i made one since earlier , pls check

[noble terrace]

Hi Mo Mo. Only a couple people can handle network tickets unfortunately

[tawdry summit]

jyrcella so u were the admin hahahah

[wet night]

how long it takes to solve appeal?

[wicked trench]

can I see the statistics for the last wipe?

[tawdry summit]

@noble terrace I should be able to refund my vip then since the ban was not under my control

I’m not at fault for my ban

[wintry copper]

3 days

[noble terrace]

Yes I was

Your teammate was cheating unfortunately

[noble terrace]

You are responsible for who you play with

[tawdry summit]

I’m not responsible for who has the ability to cheat from someone I just met

[wicked trench]

can I see the statistics for the last wipe?

[noble terrace]

It is still against our rules to play with someone who was cheating

Whether intentional or not

[tawdry summit]

thats the dumbest thing ever

[west night]

some people hide their cheat of their friends its unfair i think

[noble terrace]

You benefit from someone cheating either directly or indirectly which is why the rules are the way they are

[tawdry summit]

we had NO clue he was cheating too he went out and took our only gun and died to a crossbow kid there’s no way we could have known

[noble terrace]

Association bans are typically only temporary though

[noble terrace]

He was hard cheating lol

[tawdry summit]

it was Ricky Bobby right?

[noble terrace]

I get you're frustrated, but your frustration should be directed at him

yes

[tawdry summit]

we got off and then he continued playing then

I was at work and 2 other got off

no my frustration is equally directed

[maiden jay]

sorry, the server has been renewed, when can we connect again?

[tawdry summit]

I should be able to get my refund after 7 days correct?

[cosmic atlas]

kose did u get banned for playing with a cheater aswell

[tawdry summit]

yep

poor server rules

Can’t even refund my vip either

[maiden jay]

???

[rotund quiver]

dont play with cheaters ,its ez

[tawdry summit]

we didn’t even know he was cheating

[cosmic atlas]

same here

[tawdry summit]

that’s the thing

[rotund quiver]

look into him before you play with him

[tawdry summit]

we invited him an hour into wipe

[rotund quiver]

dont play with randoms then cry

[tawdry summit]

everyone is random at some point

[noble terrace]

You will not get a refund

[tawdry summit]

that’s some horse piss

[noble terrace]

https://rustoria.co/terms

[cosmic atlas]

bro

[tawdry summit]

I’m saying the rules are horse piss

[noble terrace]

Every official server has similar rules to ours

[cosmic atlas]

the guy i was playing with us told us he is not cheating and when he tried to appeal you insta closed his ticket

[zealous charm]

THIS GUY HARD CHEATING

[tawdry summit]

jrycella do you remember how many of us were active when u banned him?

[noble terrace]

2 were online I believe but don't remember for sure

[tawdry summit]

him and then an afk right?

[noble terrace]

Of course he's not going to tell you he's cheating

[noble terrace]

3 including him

[tawdry summit]

broo

how long were u watching him for?

[noble terrace]

Can't give details about the ban itself

[tawdry summit]

mkay

Something out of my control yet I still can’t get refund for

[cosmic atlas]

but why insta close ticket?

[cosmic atlas]

yea this kinda bs

[tawdry summit]

yep

least sympathetic admin

[noble terrace]

I'm sympathetic, but rules are rules

[noble terrace]

What would have been a more appropriate response?

[tawdry summit]

all of us bought queue skip and can’t even use it since a person we invited turned out to be cheating

[noble terrace]

It is under your control who you play with

[torpid osprey]

@noble terrace Hi sorry to bothering you, but is there any guess when eu main vip's are restock

[noble terrace]

VIP is for 30 days

[noble terrace]

!vipstock

[marble mantle]

Hey, @torpid osprey

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[tawdry summit]

yes but server won’t need a query in 7 days

queue

[noble terrace]

You can create a #payment-support ticket but I can almost guarantee you will not be able to get a refund

[tawdry summit]

Nope I already tried

[torpid osprey]

Thank you!

[noble terrace]

It's your first ban, and it's temporary. You'll be unbanned automatically in 6 days.

[tawdry summit]

that doesn’t change the fact that the rules are horse piss

[cosmic atlas]

why is there a possibility to appeal a ban if you get insta closed

[cosmic atlas]

did u appeal for a unban?

[tawdry summit]

yep

[noble terrace]

Every server's rules are the same as ours lol

Some are harsher honestly

[cosmic atlas]

how long do appeals take?

[noble terrace]

Because most are not instantly closed

[tawdry summit]

there should be leniency

[noble terrace]

1-3 days on average

[tawdry summit]

should be case by case

[cosmic atlas]

why was this one then

[noble terrace]

Because evidence was reviewed and it was clear that the ban was correct

[tawdry summit]

why was the ban for our team correct for something out of control

[cosmic atlas]

i think there is a limit if you are more 10+ deep its fine to play with cheaters

[noble terrace]

Because your teammate was cheating

[noble terrace]

lol no

I've banned many big groups before

[light jackal]

76561198799222969

[tawdry summit]

then why can’t it be case by case and just ban the cheater when I have direct evidence we never knew him before and were not directly associated in his cheating

[noble terrace]

Because you as his teammate still benefited from him being in your team

[tawdry summit]

Benefitted?

he took out our only gun and died

I would say the opposite

I mean I get it you guys don’t want to have to take more then 5 minutes to decide whether we should let innocent bystanders play the game

[noble terrace]

Playing with cheaters is against the rules

Period

Your argument is that we should never ban anyone for association, which is not going to happen

[tawdry summit]

but playing with cheaters without knowledge of shouldn’t be

thats not my argument actually

[noble terrace]

Everyone claims they had no knowledge of it

[tawdry summit]

but I have proof

[cosmic atlas]

same here

[tawdry summit]

that we just met him for wipe

and we didn’t not plot this out

[noble terrace]

You still played with him

You will not be unbanned early

[tawdry summit]

we didn’t know he was cheating

[noble terrace]

It's 7 days total

[tawdry summit]

we wouldn’t have stayed if we knew

notice how all of ours are first time bans

doesn’t that ring a bell?

[noble terrace]

first time for everything

[hexed nimbus]

That’s why it’s a temp ban not a perm

[tawdry summit]

that doesn’t matter

it’s still a ban

and we can’t play or refund our vip

[hexed nimbus]

So you rather have a perm instead of??

[tawdry summit]

No I think I would rather not have any ban

[cosmic atlas]

it is very weird when youtubers get banned you dont insta close ticket

[tawdry summit]

and a waste of money

[noble terrace]

If they are banned for cheating we do

Would you rather us leave it open for days?

[noble terrace]

To get the same answer?

[tawdry summit]

everyone is a stranger u just have to faith in some people

[elder ruin]

Please review my Ticket

[noble terrace]

Unfortunately you can't anymore :/

[tawdry summit]

Ik I can’t have faith in a good review system to take it case by case

[noble terrace]

You were playing with a cheater

There is no gray area here

[dark topaz]

when is VIP eu main restock ?

[tawdry summit]

there definitely is

[noble terrace]

Not from an admin perspective

Your ban is temporary

It will be permanent if you continue to play with cheaters

[dark topaz]

jyrcella when is VIP eu main restock

[marble mantle]

Hey, @dark topaz

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[dark topaz]

👍

[tawdry summit]

there’s playing with a cheater with absolute knowledge of his actions and playing with him prior to the event. And there’s playing with someone u just met for wipe and not knowing he was cheating and just being held accountable to his actions

[elder ruin]

@noble terrace I was banned yesterday for playing with hacker but I didn’t even know the guy my boyfriend invited me to the discord I got on before he was home we didn’t know he was cheating and I got banned my boyfriend didn’t the guy blocked us both and now I’m banned and can’t play force wipe will u please check my ticket I did not know he was a cheater I wouldn’t have played with him

[tawdry summit]

there is definitely gray area

[noble terrace]

And we have zero way of proving either with 100% accuracy

Which is why, for consistency, we have the rules that we do

[elder ruin]

He met him off the rust teammate discord and he didn’t even have a chance to talk to him he was a little kid like 16 max and he got me banned now my boyfriend is playing solo

[noble terrace]

?steamid

[marble mantle]

Hey, @elder ruin

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[tawdry summit]

why can’t I send screen shots jyrcella to prove I just met him?

[noble terrace]

Because it won't change anything

[hexed nimbus]

Just drop it take the L learn from the mistake and move on

[elder ruin]

76561198852763342

[tawdry summit]

exactly and nothing will change because it won’t affect you guys in the slightest way

[elder ruin]

Had to type it out sorry @noble terrace

I will provide his steam id and discord so u can avoid him cheating in the future

[tawdry summit]

And you guys could care less about anything that happens to us

[elder ruin]

He recruited me and my boyfriend bout two days ago and we didn’t play anything or even meet until wipe day

[noble terrace]

https://steamcommunity.com/profiles/76561198852763342 you're game banned

so looks like you were cheating too

[elder ruin]

Oh that’s his

[tawdry summit]

Oh I’m sorry I don’t want to play solo on the biggest Zerg server

[hexed nimbus]

Offer advice not enough. Just don’t trust people as now you see what happens have a great rest of your day

[noble terrace]

What is yours then

[tawdry summit]

Your asking me to play solo on the most clan based servers

[noble terrace]

You can play with teammates, but you need to do due diligence in checking them out

Just how cheating in the game is right now

You cannot trust anyone fully

[tawdry summit]

what if he toggles right after we played with him for a wipe?

[noble terrace]

There's a chance that could happen, yeah

We've seen 9k hours player get game banned before

[tawdry summit]

then why should I be punished?

[cosmic atlas]

how do you ban faster for playing with a random guy than actual cheaters lol

[noble terrace]

Because you played with him lol

We're never not going to ban for association

It only becomes a problem for YOU if it happens repeatedly

[noble terrace]

Your teammate was cheating

So unsure what point you're trying to make

[tawdry summit]

yes but u shouldn’t ban people for my reason

why can’t you take that into account?

[cosmic atlas]

idk how did this guy take long to ban https://www.youtube.com/watch?v=ghdaNbKte_s

[noble terrace]

Your reason is association

[tawdry summit]

innocent association

[hexed nimbus]

Different question why did EAC take so long to

[cosmic atlas]

@hexed nimbus we both know eac is a bad anticheat

[tawdry summit]

why can’t I just get a refund then since I can prove that we just met him?

[cosmic atlas]

but atleast its better than tarkovs or cs2s

[tawdry summit]

all of us were first time banned

all of us wasted money on a server that can’t provide resources to correct a situation out of control

[noble terrace]

Was on the server for 2 hours total, so again, not sure what point you're trying to make

the first hour of the 2 he didn't do much of anything

We banned him because he was cheating

We banned your teammate because he was also cheating

[noble terrace]

There is nothing to correct. For the 10th time, it is your responsibility who you play with

[faint ermine]

we got insided on Rustoria US Long, is there anyway to figure out who it was and is it bannable?

[noble terrace]

No and no unfortunately

[noble terrace]

So assuming that is your account since you haven't provided another?

[faint ermine]

yikes. that's a bummer

[cosmic atlas]

@noble terraceyou sound kinda like you have some real life issues or you are not nice at all

[noble terrace]

I'm actually super nice and in a good spot but thank you for the concern

But your teammate was cheating

lol

Unsure what else you want me to say

[faint ermine]

thanks for the help. We'll try and figure something out

[noble terrace]

Sorry that happened to y'all. Been insided before and it sucks

[tawdry summit]

Maybe correct the rules, and yes it is my responsibility for which server I pick and understanding that it does not have adequate rules

[noble terrace]

Every official server has the same rules as us

Most are harsher

So good luck!

[tawdry summit]

Still doesn’t change the fact that u keep the rules

[faint ermine]

it's the game ig. just unfortunate that someone doesn't wanna go and get loot together. if i were them, i would have insided when we got more loot. wow a row of thommys and a t2

[noble terrace]

That we keep our lenient and very fair rules? Correct

[hexed nimbus]

Other servers just perm ban the entire team

[faint ermine]

if i were him, i would chase u to different servers and get u banned on all of them.

[tawdry summit]

How was my case been shown any leniency?

[noble terrace]

The fact that you are not permanently banned is pretty fair

[tawdry summit]

but that’s just a rule and first time only

[faint ermine]

this kid is TEMP banned and he's trippin over it?

[tawdry summit]

so that’s just following the rules

[noble terrace]

everyone has a first time being banned

[tawdry summit]

No I’m tripping cause they won’t let me get a refund either

[noble terrace]

this is yours

it sucks

[hexed nimbus]

Still don’t understand why you don’t accept it and move on as the outcome will stay the same and the messages are on repeat

[noble terrace]

but it is what it is

[noble terrace]

Why would we refund you after YOU broke a rule?

[faint ermine]

bro acts like it's gonna change his answer

[noble terrace]

Please feel free to refer back to our terms that I linked earlier

[tawdry summit]

Did I personally break a rule?

[noble terrace]

Yes

You played with a cheater

https://rustoria.co/rules/vanilla

[tawdry summit]

did I personally break a rule

[tawdry summit]

Did I knowingly break a rule?

[noble terrace]

Answer is still yes

[patent spruce]

in all defence he has a good argument

[tawdry summit]

How did we benefit from this hacker?

he lost our only gun

[hexed nimbus]

It says it right there deliberately or NOT

[tawdry summit]

he didn’t do jack

[noble terrace]

He did a lot

Hence the ban

[tawdry summit]

what

what did he do for us

what loot did he get for us

[faint ermine]

[patent spruce]

are we just meant to KNOW if they hacker or not?

[noble terrace]

You're meant to choose teammates carefully

[hexed nimbus]

Go touch some grass cool down take the L and see you in 7 days

[tawdry summit]

actually while I was touching grass I was banned unknowingly

[faint ermine]

me personally, i'm banning this kid perm. needs to get a hobby, not hours.

[patent spruce]

says the one playing rust for 21 HOurs...

[hexed nimbus]

Some just don’t understand it’s just Pixels

[faint ermine]

family was in the hospital, left my pc on overnight.

[faint ermine]

someone has a stick up their ass LMFAO

[dark topaz]

@noble terrace can u give me VIP eu main alert role ?

[tawdry summit]

Good point Mike then why am I banned

[noble terrace]

#vip-stock-role-assign

[dark topaz]

thanks

[hexed nimbus]

If you don’t need any support #general we taking up space for those that need it gl Jyrcella

[noble terrace]

Listen man, I've been pretty patient with you. I've explained to you multiple times the reason for your ban and why it won't change. Continuing to argue is not going to affect the outcome. Your appeal is denied, you will be unbanned in 6 days. Now please move the conversation to #general .

[faint ermine]

mic - DROP

[finite dagger]

hello

i have completed my cheeky little quest for the lumberjack but he has kind of given up the will to live

anyone who can help?

[tawdry summit]

@noble terrace make sure we have upkeep please 😁

[patent lodge]

hello, I got banned on rustoria.co-EU medium without doing anything, an error occurred because I don't use cheats

[gloomy sparrow]

!appeal

[marble mantle]

Hey, @patent lodge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hexed nimbus]

Don’t count on it

[tawdry summit]

Ik I can’t count on this server for anything

[tall flicker]

got a 6 man and 8 man teaming on a max 8 limit server

[finite dagger]

well that isnt good is it 😦

[hexed nimbus]

!report

[marble mantle]

Hey, @tall flicker

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[finite dagger]

!HELP

[past shuttle]

Good afternoon, is it possible to cancel a VIP account?

[noble terrace]

!cancel

[marble mantle]

Hey, @past shuttle

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[patent lodge]

wtf I got banned for nothing

[noble terrace]

!appeal

[marble mantle]

Hey, @patent lodge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[finite dagger]

help

[past shuttle]

Can I get my money back if I don’t need VIP anymore?

[noble terrace]

If you already used it then no

[noble terrace]

?

[finite dagger]

.

[idle sky]

can anyone help about network issue

[noble terrace]

what do you mean?

[idle sky]

the ping so weird...

[finite dagger]

i hath completed ones quest but he is now saying he cannot help me

i want my crossbow and arrows

[past shuttle]

I went in yesterday and left after half an hour

[slow lantern]

are you playing on the servers far away?

IE: i live in US and i would get high ping in SEA servers

[noble terrace]

!network

[marble mantle]

Hey, @idle sky

If you are experiencing connectivity issues, such as:

• Rubberbanding
• Time-outs
• Noticeable ping or packet loss spikes

First try closing Rust and restarting Steam. If this doesn't work, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #network-support-old and provide your SteamID64 and any other relevant information so you can get the issue resolved faster.

[idle sky]

i play on other us server stable on 180ping but rustoria very high ping

[noble terrace]

Sounds more like a Facepunch bug to be honest with you. What server?

[finite dagger]

us low pop

[noble terrace]

That is still using it. But you can create a #payment-support ticket and ask

[noble terrace]

Will ask devs to make sure it's not on our end

[finite dagger]

alr muchly appreciated

[slow lantern]

i would say its because you live a decent way away from where the server is located. there is alot of factors that contribute to high ping when doing that.

[clever sparrow]

when is rustoria eu long vip be in stock?

[idle sky]

hmm then im not sure about that cuz i always playing on eu and us server

but just now i try playing it with my mobile network it work but my home network very lag

[slow lantern]

sounds like your ISP is having issues.

[zenith sleet]

I just entered the game, why did you ban me? When the link was successful, it indicated that I was a scammer; But I couldn't find any ban on EU 2x in the appeal interface, please help me.

[slow lantern]

(internet service provider)

[idle sky]

but my friends are fine

shouldnt be isp problem

[slow lantern]

if you switched to your mobile network and had no issues then it is ISP related.

[idle sky]

hmm then idk ald

cuz i can play on reddit us main

[brazen umbra]

how long is assoitation ban?

[gloomy sparrow]

usually 7 days

[brazen umbra]

what if we didnt know they were cheating

[gloomy sparrow]

make no difference the rules are very clear

[brazen umbra]

ah ok

[scarlet panther]

se sabe cuando se abre los vip en eu mediun vanila?

[ionic stag]

!ticket

[marble mantle]

Hey, @ionic stag

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[elder sapphire]

!ticket

[marble mantle]

Hey, @elder sapphire

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[elder sapphire]

it keeps saying that authticketcanceled what dose this mean

[uneven hornet]

same question

[tall pulsar]

same question

lol

[uneven hornet]

Hahaha been waiting in line for 2 hours

[dull pendant]

i love when someone gives me their base and i get banned for playing with a hacker

[snow smelt]

eu main??

@lusty basin

[spark loom]

@shy remnant Still rustoria wooden door skin not working, i think it is server side

[gloomy sparrow]

what server are you on?

[spark loom]

sea Long

[gloomy sparrow]

and whats the issue you cant see it in your inv or?

[spark loom]

i have in my inv i cant apply it on the server it shows me the default skin with rustoria wooden skin name

i also tried to spray same thing

[slate bobcat]

WHY HAVE I GOT HIGH PING ON SEA LONG BUT LOW PING ON SEA MAIN

MAKES ME WANT TO PULL OUT MY HAIR

[gloomy sparrow]

Please make a ticket in #network-support-old

[slate bobcat]

i have

noones even looked at it

[paper hemlock]

more VIP Tickets on EU Long pls!!

[valid verge]

My friend has an issue when he joining EU low pop. We played together on last wipe there. But now, when he joining the server, he keeps receiving kickban for Hacking. But he's not hacking, even he can join other Rustoria servers. What should he do? He applied ban appeal, but I think it'll take too long for resolving this problem, cause it's not actually ban.
Also, he doesn't have any bans on his steam profile. What should he do?

[pliant rock]

when the VIP EU MEDIUM buy?

[stray monolith]

i bought eu main vip 4 days ago and im still in queue why isn't it working??

[uneven hornet]

Should I put a picture of a girl to answer my question?

[slow lantern]

they pop up as other peoples expires, you select a role on #vip-stock-role-assign and it will ping you when some is available or watch #vip-stock-alerts and it will show you when some is available.

[torpid meteor]

how do i make a ticket in discord?

[pine cedar]

help me please

[gloomy sparrow]

Huh

[slow lantern]

what do you need help with?

[gloomy sparrow]

!ticket you can’t expect for payment and network support

[marble mantle]

Hey, @torpid meteor

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[near halo]

Do they ever restock vips or that’s once a wipe?

[pine cedar]

cheat

[marble mantle]

Hey, @slow lantern

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[delicate schooner]

@gloomy sparrowmy game just crashed and now i cant get back in cuz your server doesnt have a 5 minute join back time

is it possible for u to put me back into queue

[pine cedar]

/ticket

[marble mantle]

Hey, @pine cedar

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[fringe tree]

Comes with a lot of issues

[gloomy sparrow]

Unfortunately no

[fringe tree]

There is a plethora of reasons why we don't have grace periods

[uneven hornet]

how do i subscribe vip to eu long

[fringe tree]

!vip

[marble mantle]

Hey, @uneven hornet

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[gloomy sparrow]

^^

[delicate schooner]

is it possible for u to push me back in

i cant even buy vip

[fringe tree]

Nope

[pine cedar]

help me please

[fringe tree]

Hello

[pine cedar]

hello

[fringe tree]

How could we help today?

[stray monolith]

why is my vip not working it said it lasts 5 days and its only been 4?

[pine cedar]

where to write about a cheater?

[fringe tree]

!vipissues

[marble mantle]

Hey, @stray monolith

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[fringe tree]

!report

[marble mantle]

Hey, @pine cedar

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[pine cedar]

!report

[marble mantle]

Hey, @pine cedar

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[fringe tree]

Make a ticket on the website or in-game

[fringe tree]

Do you speak Russian?

[pine cedar]

yes

[fringe tree]

!reportru

[marble mantle]

Привет, @fringe tree

Чтобы правильно сообщить о нарушении правил на наших серверах, воспользуйтесь одним из следующих способов:
- Перейдите на наш веб-сайт https://rustoria.co/support/report, создайте обращение, укажите ту информацию, которая наиболее точно описывает нарушение правил.
- Используйте команду /ticket В-ИГРЕ, укажите имена нарушителей, а так же их действия.

Чтобы добавить доказательство в своё обращение используйте следующий метод:
- Чтобы прикрепить скриншоты, загрузите их на сервис, например Imgur, и добавьте ссылку в своё обращение.
- Чтобы прикрепить видео-доказательство, загрузите его на сервис, например Streamable или YouTube, и добавьте ссылку в своё обращение.

Если вы получили бан и хотите подать апелляцию, пожалуйста используйте команду !appealRU в Discord.

[fringe tree]

This should help

[pine cedar]

!reportru

[marble mantle]

Привет, @pine cedar

Чтобы правильно сообщить о нарушении правил на наших серверах, воспользуйтесь одним из следующих способов:
- Перейдите на наш веб-сайт https://rustoria.co/support/report, создайте обращение, укажите ту информацию, которая наиболее точно описывает нарушение правил.
- Используйте команду /ticket В-ИГРЕ, укажите имена нарушителей, а так же их действия.

Чтобы добавить доказательство в своё обращение используйте следующий метод:
- Чтобы прикрепить скриншоты, загрузите их на сервис, например Imgur, и добавьте ссылку в своё обращение.
- Чтобы прикрепить видео-доказательство, загрузите его на сервис, например Streamable или YouTube, и добавьте ссылку в своё обращение.

Если вы получили бан и хотите подать апелляцию, пожалуйста используйте команду !appealRU в Discord.

[tall pulsar]

how do i subscribe vip to eu long
sick og waiting in line, been waiting for 3 hors

[fringe tree]

!vip

[marble mantle]

Hey, @tall pulsar

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[paper hemlock]

make more VIP Tickets on EU Long pls!!

[fringe tree]

!vipstock

[marble mantle]

Hey, @paper hemlock

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[shadow ermine]

when is the restock of vip for us medium

[paper hemlock]

i am already watching there, and this is no answer to my question

[near halo]

Do they ever restock VIPs or that’s once a wipe?

[slate bobcat]

admin pls answeer my ticket

[fringe tree]

Once a subscription expires

[paper hemlock]

we want more slots

[slate bobcat]

<@&274971100184576010>

[fringe tree]

Yes VIP restocks after one expires

[slate bobcat]

plssssssssssssssssssssssssssssssssss

[uneven hornet]

it is out of stock, when will i be able to subscribe

[fringe tree]

Please do not ping Admins unless urgent

[slate bobcat]

it is urgent

[fringe tree]

Once a subscription expires

[tall pulsar]

it is out of stock, when will i be able to subscribe

[slate bobcat]

i really fricking need to not have high ping

[fringe tree]

It will be handeled soon as possible, I'm sure they would appreciate your patience

[slate bobcat]

been dealing with this all day

mate its 1am for me

cant wait much longer before i kms

[fringe tree]

I understand your frustration, but they are processed as they're received. It will be answered soon as possible

[stray monolith]

could someone explain this?

[slate bobcat]

how bout ya be a darl and pass me along a few spots in the ticket support line 0-0

[sterile cairn]

my base is probably gonna decay before i can get in, 200 ppl ahead

[slate bobcat]

gg well played

<@&274971100184576010>

[rapid abyss]

My VIP on US Long doesnt work

[slate bobcat]

im losing patience and brain cells

[rapid abyss]

it's making me wait in queue

[steel kettle]

is VIP gonna restock soon or smth ?

[paper hemlock]

add a VIP for 30€ /30$ where you can access all rustoria EU servers / all US servers

[slow lantern]

they restock as other peoples vip expires

[paper hemlock]

so servers without a VIP stock rdy, can be entered by buying the premium shit VIP for 30€

[rapid abyss]

I am paying for a service that I am not getting, can admins wake up please

[fringe tree]

Again, please do not ping admins unless urgent, you have already been warned

[slate bobcat]

u have to be one of the most useless helpers ive met

[fringe tree]

There are only limited resources that I have to help out users. I understand your frustration and hope your situation is dealt with soon as possible. I'm just warning you to avoid any potential trouble in the future.

[serene spire]

PLEASE RESTOCK EU MEDIUM VIPS

[fringe tree]

!vipstock

[marble mantle]

Hey, @serene spire

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[uneven hornet]

Can you provide a long EU VIP for me now or do i find another server that i can play? i have been waiting for 3 hours

[fringe tree]

!vipstock

[marble mantle]

Hey, @uneven hornet

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[fringe tree]

Once a subscription is expired, you can be notified from #vip-stock-alerts

[uneven hornet]

I know it's over. You haven't told me anything new that I want you to provide

[fringe tree]

Well, if you're asking about VIP stock I gave you the most ideal way to approach such. If you're interested in VIP, it's very competitive and best to head to #vip-stock-role-assign.

There is limited VIP for many reasons.

Wishing you the best regardless

[pale junco]

RAHHHHHHHHHHHHHHHHHHHHHHHHH

https://imgur.com/oVW6xb9

[fringe tree]

If you read my past messages, I've responded to numerous people requesting more of an understanding of VIP stock. I understand your frustration as it can take hours in queue, but I don't have control over VIP stock.

[hexed nimbus]

👋 bye

[golden stratus]

What time are the restarts on the EU Long server?

[paper hemlock]

you should try get controll

[hexed nimbus]

Early morning if you mean daily restart

[fringe tree]

Thanks, Mighty Mike!

[hexed nimbus]

Stop crying and say there better options. Just use them if you don’t like it

[golden stratus]

yeah, but what is the exact time? or always different

[hexed nimbus]

Nobody cares anyway

[hexed nimbus]

7 or 8 am if I recall correctly

[golden stratus]

CEST time?

[paper hemlock]

thx i am out

[hexed nimbus]

Have fun

[paper hemlock]

ty

[golden stratus]

thanks

[fringe tree]

Congrats (:

[chrome bolt]

who vip rustoria mein?

out of stok?

more vips ??

[fringe tree]

!vipstock

[marble mantle]

Hey, @chrome bolt

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[static basin]

Rossirte please Rustori EU LONG slots I’ve been waiting for 8 hours already

[main quiver]

Half of my planters are not getting water after restart

how fix bug?

[static basin]

ну просто я уже устал сидеть в очереди она не кончаеться если можете что-то зделать буду благодарен

Well, I’m just tired of sitting in line, it doesn’t end, if you can do something, I’ll be grateful

[fringe tree]

Make sure to check the pipes and they aren't broken

[static basin]

Sorry, but I don’t understand English well, I can’t read all the words

[quasi perch]

I haven't played for four months. When I went online today, I was banned for 7 days for playing with hacker. My steamid is 76561199158321084. If any administrator sees it, please help me deal withwith it.

[graceful mason]

HELLO ADMIN WE JUST GOT BAN FOR NO REASON I HAVE PROOF VID

[obtuse citrus]

Rustoria, hi, i staing in Queue 13 hours OMG, I've been third in line for two hours.

[fringe tree]

Hello, please make an appeal

!appeal @graceful mason

[marble mantle]

Hey, @graceful mason

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[obtuse citrus]

add slots pls, this is unreal,

[fringe tree]

!slots

[marble mantle]

Hey, @obtuse citrus

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[obtuse citrus]

i cant buy VIP and nothing, pls help)

[fringe tree]

There is not much help we could with, queue skips are rarely issued

Wishing you the best

[honest jungle]

@balmy cypress

[limpid belfry]

eu2x is a laggy mess

[silk crater]

Has Rustified been given an explanation for why the wooden door skin from the last twitch drops isn't working?

[lyric basalt]

You will need to ask Rustafied

[silk crater]

Lol sorry for the wrong discord.

[real kelp]

where admin

i got kick come to discord

[lyric basalt]

Hahha no problem man.

[real kelp]

u kick me from eu long

[lyric basalt]

What was the name behing come to discord

[real kelp]

and say come to discord

[lyric basalt]

https://discord.com/channels/274965952116817920/368790610783764480

[real kelp]

you hahah

[sterile cairn]

hey is there any chance you can drop 1 vip subscription for EU LONG please , i was gonna subscribe couple min ago but it went out of stock really quick

[silk crater]

Same question but for Rustoria. Do we have an idea as to why your door skin is t working?

[real kelp]

iam i n

[main quiver]

nothings broken lol

its the water bug

[graceful mason]

were is the admin i am waiting i just made a ticket 5 min ago

[marble mesa]

RESTOCK US LONG VIP

PLEASE

[abstract owl]

i got kicked off eu long que i waited 9 hours to get 25 que and now kicked and no vip. Just crashed my game due to error

nice

and i got false banned last week on mondays so i did not have a chance to play first day

[silk crater]

One of the new updates to the game was supposed to save your place in the queue for 5min for that exact issue.

[abstract owl]

yea ik but go look at the latest messages by the admins

they wont do it

260 que gg

and why does long have 500 slots only

[snow smelt]

not queue its only if in server

[sterile cairn]

[zenith ice]

CAN YALL PLS FIX FISHING VILLAGE ITS BEEN BROKEN SINCE YESTERDAY

[lavish plinth]

can a admin help me out.

[lilac steeple]

Why EU medium fishing gear vendor is not working?

[lavish plinth]

not working on any serv

[lyric basalt]

its scam

[zenith ice]

Its all the servers

[fringe tree]

!scam

[marble mantle]

Hey, @wary karma

A scam is going around where a scammer will DM you on Steam or Discord to log into their website. This is 100% a scam and we will never DM you asking you to login anywhere other than: https://rustoria.co/ (Always double check the URL)

We will only ever give skins out in the #giveaways channel and you will see an admin tag you in there if you have won something.

Reset your Steam password immediately if you have logged into any of these websites and check you do not share that Steam password with any other services as if you use the same password elsewhere, it may be used to gain further access into your accounts.

If your account has been stolen please read this https://help.steampowered.com/en/wizard/HelpWithAccountStolen.

[wary karma]

I know, idiot didnt even join your steam group

[lyric basalt]

Yeah its a fp bug

[wary karma]

reported him to steam

[lyric basalt]

yeah and block him

[wary karma]

Have

[real kelp]

bro i found the brov

@lyric basalt are u here bro

[quasi perch]

@lyric basalt I haven’t played for a long time. When I went online today, it prompted me to play with hacker. Why?

[verbal herald]

take my money! open some eu long vip's 🙂

[sterile cairn]

[proven siren]

yo i got unbanned but still not letting me join server do i make another ticket??

[shadow pine]

is it just me or am i getting worse ping on eu than us when im playing from eu

[torpid meteor]

eu medium crashed?

[tulip quail]

long lagging

[near halo]

CRASHED

oh its back must be lagging

[serene spire]

If the server crashes when im in my mini do i lose it?

[torpid meteor]

most likely you fucking noob

[serene spire]

wowwww

[torpid meteor]

what kind of fucking question is that

[crisp dust]

restock vip bru, do you not want to make money. servers laggy asf anyway

[near halo]

all servers lagged same time it seems dont tell me its all on 1 server lol

[crisp dust]

wtf are u talking ab

[near halo]

all servers lagged at same time almost like they are on 1 server doubt they are though

[crisp dust]

how does that relate to what i said u dumb fuck

[errant forge]

how to report a player?

[near halo]

u said servers laggy asf anyway u dumb fuck

[crisp dust]

u have to be braindead

[near halo]

yes u are u idiot you have no idea what you are on about

[kind orchid]

Hello, I was kicked out of the server after standing in a huge queue, is there any way to let me skip the queue?

[errant forge]

join within 5 minutes and you'll be first in queue

[kind orchid]

it is not working

[lyric basalt]

Unfortunatelly no

[torpid meteor]

not on rustoria

[crisp dust]

no they removed the feture from rustoria cuz admins retarded

[torpid meteor]

i got kicked 3 times since yesterday have been in 2 hour que 3 times

idk why they dont let you join back

[kind orchid]

nice server)

[lyric basalt]

#announcements message

[errant forge]

tf rust only added the update yesterday and u remove it?

[crisp dust]

they said it would make the server lag but it does anyway so idk understand the decision making

[errant forge]

how do i report a bug abuser

[sterile cairn]

its really annoying how u have to wait for 9 hours to join and u cant even subscribe to vip

[serene spire]

gg wp

fix your servers

[near halo]

@lyric basaltcan u fix the lag on 3x EU NO BP?

[wraith star]

any plans on working to fix the lag on eu long or what

[errant forge]

its lag on all server

[crisp dust]

get on official u bot

[lilac steeple]

What is this shit

the lag

[near halo]

nah been there done that lol

[errant forge]

just play official man

[crisp dust]

skill issue tbh

[near halo]

that sucks if all lagging

[tall pulsar]

how do i subscribe vip to eu long
sick og waiting in line, been waiting for 6 hors
it is out of stock, when will i be able to subscribe

[fickle sun]

i have a problem in Rustoria Br long, i cant buy scuba diving in fishing, i cant talk with the vendor

[sterile cairn]

all servers, is what i heard

[fickle sun]

no way

[swift grove]

can i get my vip fixxed?

[fickle sun]

thats totally stupid

[cold tusk]

ive been frozen for the past 3min

[swift grove]

i have a subscription

wtf

[thorny dune]

Please open a #payment-support ticket, the team there will be able to assist.

[thorny dune]

This is a known game bug, should hopefully be fixed after server restart

[queen quest]

hello, its second time today that my game crashes, and i need to wait the whole time in queue now

can someone help me?

[lone timber]

What the fuck is up with your guys hosters

all EU players on rustoria EU long have unusable lag

SEA and US players are fine

you guys had this same shit yesterday

[knotty tinsel]

does this count as a vip support ticket?

[chilly goblet]

FIX THE FUCKING LAG

[lone timber]

Only for EUs this shit happened

[chilly goblet]

so crazy how the EU's are lagging out on the EU server, while everyone else is completley fine

[main galleon]

funny how the eu players are the ONLY ones lagging on EU servers

[verbal herald]

please refresh vips for eu long..... the wait is longgggg

[lone timber]

yeah its dogshit

I honestly dont know what they spend the VIP money on

[queen quest]

funny how theres no one from moderation responding on this channel

[main galleon]

they know that they need to fix it but they can't be assed cus they alr got the money from vips

[fringe tree]

Forwarding to devs

Has been done, they’ll respond soon as possible

[gusty vine]

paid money to skip q, only to have 8k ping :D

[queen quest]

is there a way to get me through the queue cuz i crashed and im loosing my will to live

[fringe tree]

Unfortunately, queue skips aren't typically issued to players. I'm wishing you the best in your endeavors

[raven mist]

Buttttt did u skip queue

[queen quest]

bro its second time today that rust crushes and i have to wait

thats so sad

[chilly goblet]

so glad i paid to skip queue only to play a powerpoint game

[lone timber]

Is there anyway to get my money back because I payed for VIP for a server and currently since wipe I have yet to have a moment where I can freely play on the server without getting 10,000+ ping and 40 seconds+ lag spikes

[fringe tree]

!refund

[marble mantle]

Hey, @lone timber

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[lone timber]

You guys knew about this yesterday

it isnt a new thing

[chilly goblet]

^

[lone timber]

Have you guys got a full Terms of service

This seems very dumbed down

[dreamy yacht]

been over 3 days since my ban appeal, any chance of an admin taking a look aat it?

[fringe tree]

Appeals take 1-3 business days

[fringe tree]

https://rustoria.co/terms

[lone timber]

Thats the same thing as whats above

[raven mist]

You asked a full, thats a full page lol

[sterile cairn]

[warm crag]

hey admin when will sea servers get fixed

[lone timber]

It doesnt have any clauses about failure to deliver which with the server being unusable for this amount of time means the service that is provided was not fit for the purpose it was sold for

[raven mist]

If you want to discuss that just make a #payment-support ticket

You payed for queue skip which you did? No?

[lone timber]

Yes but while buying a queue skip there is an expectation that the queue skip would allow for me to more easily access the server which in this this instance was not the case as the server remained widely unusable for alot of the playerbase

The queue skip and the usuability of the server are inextricably linked

[raven mist]

Did you pay for queue skip? Yes. Did you skip the queue ? Yes. Expectations and what you actually bought are different. But like i said you can still discuss it in #payment-support ticket with the correct staff that goes over this.

[lone timber]

What is the point of queue skip for a server that is not functional?

[raven mist]

You payed for it. Why didnt you first play the server before buying it? Servers can have issues on force wipe as fp breaks something every force wipe. Theres no super server that never has issues.

[lone timber]

Funny you bring that up and the reason is because I have played this server before and havent had issues. But you guys this wipe have had issues beyond any other official server this and and the worse part is that you are aware of the issues and you are aware that the issues only affect a certain amout of the player base and you have not been transparent about any intention to fix the issues.

[void shoal]

hello, I can't log on to the server, I've been writing for an hour '' you're next, my steam login is "golovorez207", please take action.

[gusty vine]

it's fine guys, we just paid to skip the queue, not so we could play the game, but so that we could get through the q

[raven mist]

On the backend they are probably fixing it, but like i said. Make a #payment-support ticket to discuss it with them

[gusty vine]

i personally just kept logging in and out to benifit from my vip subscription

that's how you use vip, right? it doesn't matter that you're unable to play the game entirely

@lone timber just log in and out, get those benifits !

[raven mist]

Not sure who you are talking to

[lone timber]

There is consumer protections laws against this shit lmao by selling queue skip for a server it is automatically implied that rustoria will provided a usable service.

They are linked

[gusty vine]

smells like lawsuit

[raven mist]

Do it, and see how far you get

[gusty vine]

shenzy do you have a lot of friends?

[raven mist]

Yes

[lone timber]

I think you can already guess 😂

he finna ego ban you in a minute

[raven mist]

Yes

Im staff, right?

[lone timber]

Ohhh power I bet you love that

go on abuse it

[void shoal]

hello, I can't log on to the server, I've been writing for an hour '' you're next, my steam login is "golovorez207", please take action.

[rose briar]

Please use #general for normal conversation

[raven mist]

Im not even staff , ru blind?

[gusty vine]

we're conversating over the unsuable service you promised to provide by purchasing your vip status

[lone timber]

You got a toria pfp lmao you just some freak then who camps the toria support channel 😂

[rose briar]

#payment-support

[raven mist]

Nope, prev staff. Make a #payment-support ticket if you want some answers and stop being a dick

[lone timber]

Then stop trying to argue shit you have got 0 clue about then

[muted gust]

if i give nitro can i get vip?

[gusty vine]

guess what @rose briar , you dont offer refunds, apparently it's not your problem i spent money on vip, and have constant 8k ping on your server, and only your server

[muted gust]

??

[raven mist]

I sure do. And you still are talking about it here when you should discuss it there.

[gusty vine]

becasuse i only paid for "queue skip", and not a usable service haha :D

[muted gust]

if i give nitro to server what do i get from it?

[raven mist]

Isnt it usable when you literally skipped the queue

[raven mist]

!boost

[marble mantle]

Hey, @muted gust

By server boosting you receive 1x Supply Signal every 24 hours and an extra shop point every hour on our modded servers!
To claim your boosting reward, boost the server by following the steps below!
https://files.rustoria.co/NDaZcA2HyM39eyp453zYREMKaZ8PrFPp.mp4

[muted gust]

BRO

I DONT WANT THAT

[raven mist]

Thats what u get lol

[muted gust]

thats litteraly uselesss who plays RUSTORIA MODDED

[gusty vine]

dont you have a real job?

[muted gust]

why cant i use nitro to que skip or something like that?

[raven mist]

Its friday evening?

[gusty vine]

or are you full time discord nerd

[raven mist]

Beczuse thats not how it works

[muted gust]

WHY NOT?

[raven mist]

Yes

[muted gust]

it makes it 100% more worth and people will give u nitro

[raven mist]

Because thats not how it is. U wont be able to control the amount of vips

[muted gust]

wdym controll?

[raven mist]

Theres an x amount of stock for vips

So they dont oversell VIP

[muted gust]

yes but they can do that on nitro boost too?

[lone timber]

This is a really far out example but bare with me say you bought a queue skip to get on a rollercoster you then used it to skip to the front of the queue and the ride broke down and they didnt let anyone on. You have skipped the queue you have already got what you payed for right? You didnt pay to actually ride the rollercoaster? Thats your logic

[raven mist]

No…

[muted gust]

why not

[sterile cairn]

[raven mist]

#payment-support

[muted gust]

How do i do suggestion on Rustoria update

[lone timber]

You see how your logic falls apart?

[muted gust]

hello how do i do suggestion on rustoria?

[lyric basalt]

#feedback-suggestions

[muted gust]

ty accutaly a good admin

[raven mist]

#payment-support

[wooden flax]

is there a way to report a player through ticket or just f7

[raven mist]

!report

[marble mantle]

Hey, @wooden flax

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[sterile cairn]

i been watching my friend play for 2hrs now, please drop some EU LONG vip keys

[near halo]

Ticket is better, F7 reports just go to FacePunch, it's not useless, people also que get banned when you F7

[warm crag]

admin when will the server lag be fixed for sea servers?

[wheat shoal]

no

[timid night]

Will you restock VIP today sometime ? Because im waiting for like 2 hours and i like to play 😦

Otherwise i dont need to wait

[ocean thistle]

#vip-stock-role-assign to get notified when it's back in stock!!! :)

[delicate flame]

administrator help, I'm trying to log in to the server, writes disconnected: hacking
[23:55]

[wheat shoal]

go appeal bro

[wispy dirge]

?appeal - Please file an appeal and an admin can take a look 🙂

[marble mantle]

Hey, @delicate flame

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[rotund jasper]

i made a ticket but its closed can you pls move my vip from eu long to eu main its just that i get very low fps on long its unplayable for me

[raven mist]

Make a new one, only a few can help with that

[torn scarab]

can a moderator go into vc with me so i can screen share, i have a wierd message from a supposed rustoria admin about a twitch drop skin to vote for

idk if this is real or a scam

[raven mist]

Its a scam

Probably over steam id assume

[thorny whale]

how do i report someone @raven mist

[torn scarab]

seems like it

[raven mist]

Yep its a scam

[subtle cape]

Join waiting-for-support if you want

[raven mist]

!report

[marble mantle]

Hey, @thorny whale

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[thorny whale]

no no one replies

[delicate flame]

I have submitted an application, please check the nickname silent

[raven mist]

Give it some time, it has been force wipe so it can be a bit delayed

[thorny whale]

no reply to it now