support

[near halo]

okay thanks

[slow iris]

Where can I see the response to my Appeal?

[hexed nimbus]

same page you made it on

[slow iris]

cant see it 😦

[hexed nimbus]

then there is no reply yet or no appeal made if you see nothing

[minor temple]

@left kettle Hello your Deafened

[slow iris]

@hexed nimbus its says
'' ban Already Appealed
You already submitted an appeal for this ban.''

[gilded tiger]

what should I do? I've only played with two of my friends, but right now 1 friend is playing and he's fine (playing wirh hackers(
I can't send a screenshot))

[hexed nimbus]

when doid you make this ?

[slow iris]

3 days ago

[hexed nimbus]

!appeal

[marble mantle]

Hey, @gilded tiger

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hexed nimbus]

might be today then or tomorrow as it can take up to 3 bussiness days

[minor temple]

You should be able to see it? I can see it our end, Are you sure you are on your correct steam account?

[nocturne canyon]

someone ik asked for linked accounts to him and the admin showed him

[noble terrace]

Not on Rustoria they didn't

[clever sparrow]

why is my rustoria wooden door skin not showing but the other ones are

[lusty scarab]

yo sorry bro i had to go out last night

[dapper hill]

VPN is banned by the server, please help fix this problem, steam id 76561199348951966

[near halo]

Hard to say that your ban was applied wrong, if the Ticket was denied, there's nothing more to do

[clever sparrow]

why is my rustoria wooden door skin not showing but the other ones are

[near halo]

Which server?

[full lagoon]

where do i report as f7 doesnt work

[fringe tree]

!report

[marble mantle]

Hey, @full lagoon

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[near halo]

F7 reports just go to FacePunch and not Rustoria, the best way is what Eternal send in Chat

[twin gazelle]

hi i banned but i didnt use hack

what should

i do

[near halo]

What the disconnect message says? Hacking?

[twin gazelle]

Disconnected:Hacking

[near halo]

!appeal You can appeal this

[marble mantle]

Hey, @twin gazelle

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[full lagoon]

how long do bans take because these kids ruining server

rage hacker clans

x23 us mondays

2 bases both hackers

[near halo]

After you create a ticket a admin will take a look asp

[full lagoon]

they have been playing since wipe still not banned so they obv not checking f7 reports

[fringe tree]

Additionally, we discourage calling out the cheaters considering they could toggle off.

And F7 reports aren't handeled by Rustoria staff, it's handeled by facepunch

[full lagoon]

i had there steam before i did

[fringe tree]

!report - If you're going to make a report follow the instructions below

[marble mantle]

Hey, @full lagoon

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[full lagoon]

report done but no bans still since wipe

[marble mantle]

Hey, @full lagoon

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[full lagoon]

admin are useless

do something

[torn heart]

rude

[exotic hollow]

Hello, if I got banned last Thursday for a week but my appeal got accepted on Friday, does my ban end on Thursday or Friday of this week? I’m trying to see if I’m gonna play force wipe

[raven mist]

Maybe its a skill issue and not the admins

[torn heart]

if your appeal was accepted it should have expired at the time of the acceptance unless told otherwise in the appeal

[exotic hollow]

Oh shit, I forgot my appeal actually didn’t get accepted. It said banned for 1 week. Is that one week from Thursday (the day I got banned), or one week from Friday ( the day my appeal got denied)?

[raven mist]

From whenever you got banned

[exotic hollow]

Okay thanks

[full lagoon]

Kid spinbotting but ticket investigation said no xD dUMBEST ADMIN

GARBAGE ADMIN

NO BANS FROM BLAITENT CHEATERS

13K HR REPORT

DO YOUR FKG JOB

[hexed nimbus]

#staff-applications

[verbal hazel]

Hello. I was banned for 7 days for playing with a hacker (I didn't know that the neighbors I made peace with were cheaters). I have already sent an appeal on the site, but I would like to know one thing in advance.

After the update, there will be a forced wipe in 2 days. Will the ban be removed or will the block remain for the next 7 days from the moment of the ban?

[agile knoll]

If your appeal does not go through, it will not be removed, you will have to wait out your ban

[verbal hazel]

Thanks. How long do appeals usually take to process?

[agile knoll]

1-3 days

[verbal hazel]

If there is no response within 3 days, is it possible to speed up the process somehow by contacting support here?

[agile knoll]

I understand that you want to get rid of your ban but it doesn't help to speed it up, the admin will look at it as soon as he has time 🙂

[verbal hazel]

Thanks, I'll be waiting.

[long pond]

how do i stop reoccuring payments foor vip

no1?

[marble mantle]

Hey, @long pond

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[long pond]

it says i have no subs

so it shouldnt charge me?

[wispy dirge]

If that is the case and you are seeing recurring and it's not showing any subs on the account, please make a ticket in #payment-support

[long pond]

if i'm charged again for this month i will do that bull, thanks

[cerulean hatch]

Hello I have a recorded cheater using godmode I also placed a ticket

[wispy dirge]

You are welcome to create another ticket @full lagoon and they can take a look again, I would also advise you make an F7 report also.

[wispy dirge]

An admin will take a look at your ticket soon

[long pond]

bro admins arent even paid

get off your high horse

[wispy dirge]

And have you F7'd the person @full lagoon ?

[long pond]

go complain to eac

[wispy dirge]

You welcome to create another ticket and an admin will take a look.

[void condor]

Ironic message when the only one that I can see being arrogant is you

[cerulean hatch]

How long it takes to reply ticket ?

[void condor]

Give me your steam id and I'll double check you have reoccuring payments

If you see no option to cancel however you shouldn't have one

[near halo]

1 - 3 business days

[long pond]

@void condor 76561198097573343

[wispy dirge]

It varies from ticket to ticket, sometimes you won't get a reply to a report for a little bit while the admins do their investigation.

[cerulean hatch]

[lucid oyster]

can someone help me (authorization problems)

[void condor]

You haven't had a subscription for many years, the last purchase was just a regular purchase not a subscription. So no payment will be taken after the 30 days is over*

[wispy dirge]

How may I help you?

[lucid oyster]

I have joined the steam group and discord but for the steam group it just says "linking account" forever on the site and then some error

[wispy dirge]

What browser are you using?

[lucid oyster]

chrome

[wispy dirge]

!steamid

[marble mantle]

Hey, @lucid oyster

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[lucid oyster]

76561198391079390

[void condor]

You're already linked with the steam account to your discord

Is this an issue with the ingame shop on modded by chance?

[lucid oyster]

yeah in game it says when I auth I'm linked to discord only

[void condor]

Ok so do the following

Leave the steam group > Type /auth in game > Re enter the steam group (Wait 5 minutes) and then type /auth once again

See if that resolves it

[lucid oyster]

alright should I get back to u if it works or nah

[tiny cargo]

when does rustoria eu main wipe

and what time

[void condor]

Ye just hop back in here and let me know if it works or not

[lucid oyster]

alright will do

[void condor]

All wipe times can be found in #oldserverinfo

[lucid oyster]

thank u btw

[void condor]

Forced wipe is first Thursday of the month* at 19:00 GMT normally

[near halo]

@void condor How someone get the roles Reputable and Dedicated Player?

[toxic shard]

Reputable is self explainatory, but not from a player point of view, from a community/staff point of view

dedicated player = 2000h on a single rustoria server

[void condor]

Basically what Marc said

[near halo]

Wow! This role is permanent?

[void condor]

The role is permanent yes, however we will remove it in some instances

[near halo]

Like?

[void condor]

Banned from the server, gamebanned etc

[near halo]

So if someone is being helpful, etc?

[void condor]

Reputable is not obtainable by a player

It's reserved for ex staff members and staff members of other communities that we deem to be reputable

[near halo]

Ahhhhh, get it

Thank you!

🫰

[toxic shard]

could become chatmod is that's what you looking for

[near halo]

Well, is something working on it, i already applied 3 times and all 3 times i decline the interview because of my work 🤡

[raven mist]

Skill issue

Anti Vac?...

Yes and you are still disrespecting staff because you clearly have a skill issue

You'll reach far in life

[void condor]

If you're getting a response from an admin that the person isn't cheating, then that is the result you have got.

[raven mist]

Why did you delete your message calling me the "n" word? 😦

[void condor]

If you continue to disrespect our staff, and be racist. You will no longer play here

Take this as a warning

There won't be another

The admins of this server give a good portion of their free time to spectating people reported. If they're saying that they're not seeing anything with the player. Then I will believe them over you, Your hours in the game are not relevant

This isn't a job for the admins, most of them have normal real life working jobs

[cursive spoke]

i have 1 questions if my apeal get denied can i make new one?

[void condor]

This is completely voluntary

[smoky cape]

Decision is final

[void condor]

Again, if you got a response in a ticket. That means an admin has spectated the person you reported

[cursive spoke]

Can I be banned for playing with a cheater permanently?

[smoky cape]

Only 7 days

[minor temple]

Under the Right circumstance yes

[lucid oyster]

@void condor sorry to ping but it worked out thanks

[cursive spoke]

my friend was permanently banned for playing with hacker and his appeal was denied.

[void condor]

With pleasure

[void condor]

All good, glad it worked! Enjoy your day

[cursive spoke]

he thinks he was banned permamently because he's Chinese. Is that possible?

[void condor]

No, we don't ban people based on their nationality

We don't discuss other peoples bans with anyone but the person banned. The person in question can make an appeal. If they have made an appeal and the appeal has been denied the decision is final

[cursive spoke]

Under what circumstances can an appeal for playing with a hacker be denied?

[minor temple]

That’s not details we would give out

[cursive spoke]

So there's no chance of unban it?

[void condor]

If it's denied and it's a permanent ban. No

[cursive spoke]

Last question - what can you get a permanent ban for if it's just a playing with hacker I mean, why permanent and not seven days?

[void condor]

We have many bans for many different reasons

As you said your friend is banned for playing with a hacker, there's no need to discuss bans

Have them make an appeal if they've already not been denied

[cursive spoke]

They were denied, I just don't understand why they're banned permanently if they're only supposed to be banned for 7 days.

[thorny dune]

Not every ban or situation is the same, if they appealed a permanent ban for playing with a hacker and it was denied, then that was the correct duration for their ban

[cursive spoke]

ok thanks

[mighty shell]

Hi, everytime I connect to a server it disconnects me instantly with a message ''Disconnected: Hacking'' eventhough I never cheated nor am I cheating right now

[fringe tree]

Are you using a vpn?

[mighty shell]

no

[fringe tree]

!appeal

[marble mantle]

Hey, @mighty shell

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[silver leaf]

admin

[hexed nimbus]

!appeal

[marble mantle]

Hey, @silver leaf

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[silver leaf]

i need to contact the admin

[wispy dirge]

What can we do for you?

[silver leaf]

i was tole to check the computer,servers:rust room 1.5x

[wispy dirge]

What is your primary language?

[lyric basalt]

Počkaj 15 minút a skús to znova

Malo by to byť fixed

[south sequoia]

I need admin bad

[silver leaf]

Chinese

[wispy dirge]

您遇到什么问题？

[lyric basalt]

Reason is hacking

[wispy dirge]

What can we do for you?

[silver leaf]

我没有开挂为什么会被hackerban，提示需要在discoed上面检查电脑

[south sequoia]

Nvm

i thougt this guy was cheating but isn't

[wispy dirge]

您可以将您看到的错误的屏幕截图发给我吗？

[lyric basalt]

If your appeal was rejected then its final decision

[crimson condor]

i had bought vip for EU long and my team decided to go NA long i havent connected to the server at all and was wondering if i could get my vip swtiched from EU to NA

[hexed nimbus]

#payment-support

[silver leaf]

Hello ppll!We decided to check your computer for cheats Weare sure that you are absolutely clean,but we still have to check it You have 5 minutes to send your discord's name with /discord command

[hexed nimbus]

🙈

[silver leaf]

@wispy dirge

[hexed nimbus]

#support message

[wispy dirge]

That sounds rather fishy, can you send me a screen shot of that?

[silver leaf]

怎么发送屏幕截图

[wispy dirge]

这是什么服务器用的？

[silver leaf]

俄服 rust room 1.5x

[wispy dirge]

This is Rustoria, you have the wrong community :/

I would also be VERY careful as to who you let onto your machine.

[past cipher]

rage cheater us medium, name LOUX_105

[silver leaf]

我应该去哪个社区

[wispy dirge]

我不确定，也许检查他们的 MOTD 是否有不和谐链接

[hexed nimbus]

Smart to call him out in public that’s realy helpful to investigate. Make a report the proper way

[hexed nimbus]

!report

[marble mantle]

Hey, @past cipher

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[near halo]

Hey Is any admin or mod Online

[gray kayak]

I need some help from an admin

[near halo]

And can talk with me?

[barren scaffold]

me to

[hexed nimbus]

Better to just state the questions

[near halo]

i know but i want to talk with an mod or admin

[hexed nimbus]

Well if you just type the question then the can answer it.

[near halo]

bro i dont have a question

....

i need to talk

[gray kayak]

I really need help

[hexed nimbus]

With ?

[gray kayak]

I cannot say its bad like I need an admin

[hexed nimbus]

Make a ticket

[gray kayak]

hoe

howe

how*

[hexed nimbus]

!ticket

[marble mantle]

Hey, @hexed nimbus

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[gray kayak]

It doesn't answer any of my questions

Its for the discord

not in-game

[hexed nimbus]

Well as non are responding the might be busy that’s why I say state the question and the can answer it right away as the got a life aswell and ain’t sitting here looking 24/7

[gray kayak]

dms

[barren scaffold]

<@&274971100184576010> im kicked and some one bug user looting me in safezone can u check who and ban them idk

[near halo]

dont ping

[hexed nimbus]

You got killed by safezone automatically 10 min of disconnected and loot is gone. It’s how facepunch made it

And no the do not refund lost loot

[wispy dirge]

You are welcome to DM me and I can assist you.

[barren scaffold]

lmao i about bag bro

[hexed nimbus]

The can’t loot a bag in there nothing the can do

The won’t refund

[barren scaffold]

this is peace of shit move away my bag

so i just wanna ban him

[hexed nimbus]

If it’s inside the safezone the can’t loot it you might have been just outside the zone. The don’t refund and inside is impossible outside it’s free to grab and not banable

[barren scaffold]

men he just moved my bag droped items

away from safe

[hexed nimbus]

Gl mate you not getting it. Best way if you think the broke a rule is to make a ticket

[barren scaffold]

i dont need items

just ban him

[hexed nimbus]

Make a ticket

[barren scaffold]

for what ? i dont know nickname

how i sent

[hexed nimbus]

Then how you expect a admin to ban a unknown player

[barren scaffold]

he can checkwho it was

[hexed nimbus]

Yup you right. Gl mate

[near halo]

🫡

[barren scaffold]

but its unreal with this feedback

ok nice job good work

[raven mist]

He's not staff, they wont ban players for that but you're always able to make a ticket using /ticket

[barren scaffold]

HOW I CAN SENT IF I DONT KNOW WHO IT WAS

[raven mist]

Dude, just explain the situation

[barren scaffold]

up

[raven mist]

But like i said above, they wont do much about it. It is what it is

[hexed nimbus]

But he wants him banned. Now what Shenzy

[hearty fulcrum]

what shenzyyy meant was to just explain the situation in the ticket

i think the most likely scenario here is that you may have lagged at the time of disconnect, and you may have thought you were already in safezone, but your body may have still been frozen outside of safezone when you dced

[barren scaffold]

but where sense they can check who looted later?

no men

[raven mist]

They wont do anything about it, so please just move on 🙂

[barren scaffold]

he drop item for move bag

[hearty fulcrum]

admins' jobs are not to return loot. they are to ban rulebreakers. if you believe there is someone breaking the rules, feel free to make an official ticket - we do not take reports over discord. if not, then as shenzyyy suggested, it would be best to move on as the loot cannot and will not be returned to you.

[raven mist]

Thats a game mechanic, nothing they have control about

[barren scaffold]

i dont need loot

no its bug

[hexed nimbus]

[raven mist]

^

Read please

[barren scaffold]

how i can make ticket if nickname can know just admin if he at all can (bag dispawn now)

[hearty fulcrum]

we've answered this question above

[hearty fulcrum]

here too

[raven mist]

1. You have no idea who you are reporting, admins are not magicians.
2. Your bodybag was most likely already looted and despawned.
   Just move on, its a rust bug so at last just report it using f7 if you consider it a bug

[hearty fulcrum]

it may be best to f7 and report to facepunch instead

yes what shenzyyy said

[hardy galleon]

Is there anyone who would care?

admins

admin

[warm monolith]

how do i open ticket for hacking?

[light summit]

not an admin but happy to help!

[light summit]

are you looking to appeal a ban or report a cheater?

[warm monolith]

report a cheater

[marble mantle]

Hey, @warm monolith

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hardy galleon]

Hello, I am currently stuck in a bug in the clan tag. My friends are not in my clan. I cannot leave my clan. Can you help me?

[light summit]

will DM you!

[hardy galleon]

okay thx

[fickle axle]

hi

hi

?

[gloomy sparrow]

Hello

[fickle axle]

I want to know when will wipe br long

[light bridge]

i was banned but i dont know why?

can anyone help me??

[hearty sleet]

This coming Thursday

[hearty sleet]

!ticket

[marble mantle]

Hey, @light bridge

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[gloomy sparrow]

The reason should be in the disconnect message

[fickle axle]

I want to know when will wipe br long

I want to know when will wipe br long

I want to know when will wipe br long

I want to know when will wipe br long

[light bridge]

it said banned: go to discord.rustoria.gg

and then some letters

[gloomy sparrow]

The should be a name

[gloomy sparrow]

What are the letters

[gloomy sparrow]

#support message

[fickle axle]

?

[light bridge]

AWZ3

[gloomy sparrow]

!steamid

[marble mantle]

Hey, @light bridge

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[light bridge]

1sec

[gloomy sparrow]

!force

[marble mantle]

Hey, @fickle axle

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

3x will skip the wipe on Friday. 10x will wipe again on Friday.

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1717696800:F> (your local time) is the time of the next force wipe and it will happen <t:1717696800:R>.

[light bridge]

76561199206103269

[fickle axle]

thanks

[light bridge]

@gloomy sparrow

[gloomy sparrow]

@west mica would like to have a chat with you please DM them with your steamid

[light bridge]

alright

[west mica]

?steamid

[marble mantle]

Hey, @light bridge

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[light bridge]

76561199206103269

[west mica]

That's, never connected to our server before

[light bridge]

hold up let me check

76561199201911171

my bad

this is it

[west mica]

Please join #368790610783764480

[worthy sandal]

When can we see maps for force

[gloomy sparrow]

!map

[marble mantle]

Hey, @worthy sandal

To vote for a map, follow the instructions below:

• Head over to https://rustoria.co/maps and sign in with Steam
• You have 6 different map options to choose from per server
• Your map vote counts 2x by having VIP

Currently you can vote for the following servers:

• All our official servers (Main, Mondays, Medium, Long & Small)
• 2x Vanilla

To be notified when a map vote has started, please head over to #map-vote-roles and select a server.

[jade relic]

can i talk to a <@&274971100184576010>

im in waiting for support

[lucid oyster]

I think there's a hacker

really sus player

[glacial remnant]

oi

<@&274971100184576010>

[near halo]

!report him, do not call out, if he is really cheating he can turn off D:

[marble mantle]

Hey, @lucid oyster

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[thin plover]

@glacial remnant

might want to explain why you are tagging 30 people when you do it

[glacial remnant]

No, I'm playing 3 on the server, using 5x max3, at the beginning I passed a bed to someone else who didn't get in, you can check the closet3

[ornate hearth]

hey, can anyone look into my payment support ticket, it’s says completed on it but something happened that i need someone to help me with

the ticket is called store-1150-complete

[wispy dirge]

There are very few staff who have access to those tickets in order to keep your data secure.
One of those staff members will review the ticket soon and be in touch.

[ornate hearth]

alr

thx

[grim granite]

!ticket

[marble mantle]

Hey, @grim granite

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[tranquil token]

is there any way to contact admins privately ?

[vapid oasis]

Yes! DM @thin plover he loves dms and is so so so kind!

[thin plover]

no

ticket or appeal

[viral junco]

[tranquil token]

i mean , appeal is not rlly the case , and ticket wouldnt quite fit aswell

its more of a "unlinking problem"

u mind if i dm u to explain it ? lol

[vocal radish]

i need a mod because i am appealing rn and it is not working

/ticket

[marble mantle]

Hey, @vocal radish

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[chilly tartan]

<@&274971100184576010> Can i get help for my boy we are trying to get him unbanned and the ticket appeal isnt working in the website

[robust musk]

!appeal

[marble mantle]

Hey, @chilly tartan

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[chilly tartan]

itsnot working

[robust musk]

Please take notice to the most under part of this message

[chilly tartan]

ik its wont let my friend submit

[turbid elbow]

Админов рот ебал

нихуя не помогают

[robust musk]

What kind of ban?

[turbid elbow]

кинул репорт типа ток на след вайп откинули

[chilly tartan]

charge back

that wasnt him

he got banned 18 months ago

and is willing to pay 20 bucks if nessecary

even thoe it wasnt him

[robust musk]

We take appeals, not bribes!

[chilly tartan]

yrah i get it but the appeal is not working

[robust musk]

^^

[chilly tartan]

also that is not a bribe

a chargeback ban

[robust musk]

Im pretty sure the chargeback band are trough steam, not us

[wispy dirge]

Please make a ticket in #payment-support to get in touch with that team.

[chilly tartan]

no because it was throught buying the vip on rustoria

and he can play other servers

[chilly tartan]

ok

[void estuary]

how do i make a ban appeal ticket? i just got a new pc and everytime i try to join a rustoria server it says disconnected hacking

[robust musk]

!appeal

[marble mantle]

Hey, @void estuary

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[thin plover]

this is a support channel not #looking-for-group

[hollow temple]

how long does it usually take to get a responds from an application?

[shadow grotto]

Got a question, one of my friends has a VAC ban, not a gameban, can I play with him this forcewipe and can he play in general?

[primal root]

yo admins i got banned for exceeding group limit when i was solo the whole time

[fringe tree]

Will vary on time

[fringe tree]

Vac ban on what game?

[fringe tree]

!appeal

[marble mantle]

Hey, @primal root

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[primal root]

how many days are yalls business days

i want to go back onto the 5x and shit on more kids

[fringe tree]

1-3 business days

Monday - Friday

[primal root]

bruh

i guess i wont be able to go back onto the 5x and shit on kids today then

[brave pumice]

in one of the servers i follow all socials and dont have loyal kit/ its on trio 5x

[primal root]

its takes a little to do it happened to me

[brave pumice]

ohhh ok

[shadow grotto]

csgo

[fringe tree]

As long as they haven't been EAC banned on Rust or has been banned on Rustoria servers (alt evading), it is fine to play Rustoria

!rules @shadow grotto

[marble mantle]

Please see all rules for our servers at https://rustoria.co/rules

[barren totem]

can someone ban this cheating cunt

https://steamcommunity.com/id/123425628263/

!mod

!admin

[old torrent]

I have a complaint about cheating, can the admin look into it?

@eternal solar

<@&274971100184576010>

[barren totem]

https://steamcommunity.com/id/123425628263/ report him

bro bought a new steam account to cheat

[old torrent]

Yes, we complain about the same thing and you do the same report

https://steamcommunity.com/profiles/76561199671131642/

this guy

he change his name and profile private now

but ı have screen shot

hes profile he have 24 hours and he triple headshot me everwhere

admin can you check plz ???

[young depot]

i got eac banned 200 days ago on an alt, am i free to play??

[vapid oasis]

if it’s over 180 days and it’s first and u weren’t eac banned while playing toria and you didn’t ban evade

[young depot]

i lowkey forgot if i was playing toria is it possible for you to check? my id is 76561199137866199 ty

[vapid oasis]

i’m not admin. somebody with a red name gonna have to do that

[young depot]

lol mb

[vapid oasis]

you can also make a ticket and ask them to check

!ticket @young depot

[marble mantle]

Hey, @young depot

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[short bear]

how to look us mondays details

pvp details

i just can see us main's pvp

[young depot]

ty

[wraith shadow]

can i get some help

[reef nacelle]

hello i need some help

<@&274971100184576010> I died before the server restarted now all my friend and my loot is gone.

[stiff widget]

Unfortunately we are unable to interfere with the gameplay 😦

[reef nacelle]

How is this not mentioned anywhere

Because now our will to play is no more

[sturdy oracle]

@stiff widgetvpn ban 76561199108994419

sir

[stiff widget]

I can understand that but its most likely a bug with the game itself, F7 and report to facepunch :(. We don't interfere with the game play even if someone dies to a hacker or server crashes etc, People can say they lost an invent full of rockets. It also removes the question of admin abuse, as our admins don't play on the servers.

[wraith shadow]

there is a aimboter on my sever need help

[raven mist]

Restarts are written ingame tho

[stiff widget]

!ticket

[marble mantle]

Hey, @wraith shadow

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hollow temple]

i have a question about the applications do i get msged regardless if my application is accepted or denied?

[wraith shadow]

i did

[stiff widget]

Already been fixed you can connect

[wraith shadow]

there is a ticket on him

we even have proof

[raven mist]

Your bio will deffo help

Weirdo

[hollow temple]

u fixed it

i fixed it

[wraith shadow]

my friend has a clip of him only hiting head shots

[raven mist]

Yeah, no

[hollow temple]

my bad

@stiff widget

[hollow temple]

.

[stiff widget]

Yes,

[wraith shadow]

can i get help tho

[hollow temple]

ok than you

[wraith shadow]

please

[hollow temple]

thank*

[wraith shadow]

just look into hi

[stiff widget]

An admin will look into the as soon a spossible

[wraith shadow]

ok

[reef nacelle]

I understand but there is not mentioned that your loot gets despawned after restarting

just lost 2 full inventories of good shi

im quitting because of that

[raven mist]

Thats rust unfortunatly..

[reef nacelle]

now i know atleast.

[narrow wedge]

doesnt it warn u 10 mins in advance and every few minutes that the servers gonna restart

[dark turtle]

I'm attempting to create a ticket online but it keeps telling me to wait for a countdown before I can submit it because I've submitted too many tickets, but I haven't submitted any tickets yet

<@&274971100184576010>

[raven mist]

Your clip or attachment is too big

[raven mist]

Yup

[austere moon]

I was in the booster tab and I didn't understand exactly what you get by giving a booster on the server, can you explain?

[queen condor]

Hai, I have a ban appeal pending. Just happened, but I got tons of loot on my body.
Could anyone look at it, please

[quasi dew]

Appeals can take 1-3 Buisness Days. So sadly you have to wait.

[thin canopy]

Hello, is there anyone who can check my ban appeal? It would be be great if someone can do it, please

[quasi dew]

Appeals can take 1-3 Buisness Days.

[dreamy yacht]

has anyone else been banned on a server you havent even played like 10 months ago and now you cant join any rustoria server? idk what happen i dont play on EU servers only on NA and it says i was banned on EU Main 10 months ago.

[thin canopy]

Same!

[quasi dew]

!appeal

[marble mantle]

Hey, @dreamy yacht

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[dreamy yacht]

I submitted an appeal earlier today, I was just wondering if anyone was having the same issue, I've linked my discord and steam. thanks for the feedback@quasi dew 🙂

[tired gale]

btw i died 5 mins before server restart, which caused my items to disappear, is there any way of compensation i can ask for?

i was grinding for hours and died + lost my set bc of it

[raven mist]

They wont reimburse items

[tired gale]

hmm, should atleast figure out a way to keep death items ingame upon restart then as it's quite painful to lose stuff like that

[raven mist]

Or stay safe when you see its going to restart

[tired gale]

not really a valid argument tbh

[waxen crypt]

i bought 2 kits and never got them

[robust musk]

#payment-support

[waxen crypt]

i tried

they closed my ticket

with no resp

[robust musk]

There is very few staff who has acces to those tickets, you 100% sure they didnt give a response?

[waxen crypt]

yes

i kept looking and then it just closed

[robust musk]

Have you tryed checking the kits if you could claim them or even if you bought them for the good server

[waxen crypt]

yeah i treid /kits nd even restarted my game

[blissful herald]

they don;t just close like that

[robust musk]

As i wanted to mention, there is 🤏 chance of that happening thanks to:)

[blissful herald]

did you check if they replied? if no, please make a new #payment-support

[waxen crypt]

cant u look in ticket logs?

[blissful herald]

no I can not as Copy said only limited people deal with VIP

[weak cedar]

WHERE MY VIP ROLE GONE

[tepid osprey]

i just got banned for alies with a cheater i had no idea i got no warning it was the best wipe of my life and banned

[pale swallow]

!appeal

[marble mantle]

Hey, @tepid osprey

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[blissful herald]

!report

[marble mantle]

Hey, @harsh jetty

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[harsh jetty]

my steam account is community banned for a week because of my profile picture i am not able to sign into steam on sites for now ig or else i would have

[blissful herald]

yeah that what we hear all, but you don't need to log into steam to make a report

if you just read what you got linked above

[harsh jetty]

oh okay sorry i just read and clicked on the link to support site and instantly took me to a login page were i wasnt able to sign in but ill try ingame ticket thanks

[fallen void]

When will Wipe be on the US MAIN server?

[flat palm]

hey i'm unable to join any global server on rust due to the sh*tty sanctions on my country (Iran), what should i do to get whitelisted somehow, is that possible?

from the EU servers obviously

[subtle cape]

Heya! I am not sure, but we dont have a "whitelist". Is it possible for you to try to use a VPN? Those are allowed on our servers

[fallen void]

I am kicked from the server because of Hacking, what to do?

Server - EU mondays

[boreal cloak]

!appeal

[marble mantle]

Hey, @fallen void

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fallen void]

Im not banned

[topaz depot]

!appeal

[marble mantle]

Hey, @topaz depot

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[lyric basalt]

If you getting kicked for hacking then you are banned

Make an appeal

[glass cipher]

I would like to ask who EU media reports cheaters to

[near halo]

!report

[marble mantle]

Hey, @glass cipher

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[cobalt lichen]

hi

Can someone in support help?

!appeal

[marble mantle]

Hey, @cobalt lichen

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[cobalt lichen]

@blissful herald bro can you help me?

or any admin

<@&274971100184576010> guys someone help me

pls

[blissful herald]

please stop tagging every admin, just say what help you need

you tag and never said what you need

[cobalt lichen]

bro i'm banned this rustoria 10x for cheating

but i dont use cheat anytime

[blissful herald]

!appeal

[marble mantle]

Hey, @cobalt lichen

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[cobalt lichen]

!appeal

[marble mantle]

Hey, @cobalt lichen

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[shadow blade]

ticket

[shadow blade]

your team tottaly were

[cobalt lichen]

why for asking

[warm monolith]

There's hackers on 10x rustoria no pbs

[jizz] LLetus

[near halo]

!report

[marble mantle]

Hey, @warm monolith

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[shadow blade]

ive already reported him witha ticket

[near halo]

Do not call out cheaters here

[shadow blade]

i suggest you do too

[warm monolith]

did mate thanks

[shadow blade]

looks liek hes finally been banned xx

[jolly socket]

/donate

[marble mantle]

Hey, @jolly socket

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[slow iris]

Where can I see the response to my Appeal? 't has been 4 days

[smoky cape]

Responses can take up to 1-3 business days

You will get a response from a bot in dms

[autumn pivot]

Can someone fix my problem, my ping is stable and its 40ms, i keep getting lag back so hard in UKN

RTG

it's happing only in UKN

[near halo]

EU Long didn't wipe ? its says 33days old

[lyric basalt]

Its wiping tommorow

[lyric basalt]

!force

[marble mantle]

Hey, @near halo

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

3x will skip the wipe on Friday. 10x will wipe again on Friday.

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1717696800:F> (your local time) is the time of the next force wipe and it will happen <t:1717696800:R>.

[near halo]

oh ok there is no fresh wipe?

[lyric basalt]

Tommorow on force will be

[near halo]

ok thank's

[dim harness]

how to verify my account?

[heavy valley]

why has my ticket not been resolved its been two days

[fringe tree]

Report or appeal?

[fringe tree]

!verify

[marble mantle]

Hey, @dim harness

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[heavy valley]

i bou8ght vip and asked for refund and i was told i would be gotten back too but its been two days no respose to my ticket

[fringe tree]

Ah, I see. If you don't mind me asking, is the ticket still open?

And did it fall under the TOS for VIP refunds?

!vipissues

[marble mantle]

Hey, @fringe tree

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[fringe tree]

(Listed above)

[full bobcat]

this guy was banned

ip account mac or?

[river oxide]

how can I get unbanned on the server, I was banned for cheats even though I didn’t use them and I didn’t use prohibited mice

[near halo]

!appeal

[marble mantle]

Hey, @river oxide

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[ionic swan]

i keep getting disconected with this error message and i aint hacking not abnned on steam or any servers have 2k hours anyone know whats wrong?

[gloomy sparrow]

!appeal

[marble mantle]

Hey, @ionic swan

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[west osprey]

steam ID?

[ionic swan]

https://steamcommunity.com/profiles/76561199292726816/

@west osprey

im getting the same message on every rustoria server

[west osprey]

hmm, could you link all of your accounts please?

[ionic swan]

i have this account for rust i have no others

[west osprey]

Hmm, that doesn't seem to make sense

[ionic swan]

can u join me in waiting for support chat bro i need help

[ionic swan]

i know

i have this account thats a smurf for seige https://steamcommunity.com/profiles/76561199625563818/

and no bans ither

[west osprey]

Hmm still not the account I'm looking for.

[ionic swan]

bro what account are you looking for

show me please someone help

[west osprey]

Just looking for you to be honest, if you have an older account that is EAC banned we can take a look at it and make sure you're all good to play here.

[ionic swan]

i have a banned acc from like 900 days ago or something which i dont even have the log in for anymore but been playing ever scince

[west osprey]

Weird.

[ionic swan]

yes because it aint really relevant is it its an account i dont even have acsees to 😂

i only have acsess to my two accounts

[west osprey]

You feel free to send me a Dm

[west osprey]

I asked you to link all of your accounts, not the ones you have access to 🙂

[gentle island]

when is eu long gonna wipe?

[smoky cape]

!force

[marble mantle]

Hey, @gentle island

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

3x will skip the wipe on Friday. 10x will wipe again on Friday.

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1717696800:F> (your local time) is the time of the next force wipe and it will happen <t:1717696800:R>.

[gentle island]

ok

[ionic swan]

@west osprey i DMd u

[west osprey]

Glad we could figure this out and jog your memory to the other accounts 🙂

[west osprey]

@hollow obsidian have a nice day, somewhere else bud.

[violet dagger]

у меня проблема

Я захожу на сервер Rustoria.co Eu Mondays и меня выкидывает с него и пишет Disconect: Hacking но я без читов

Что делать?

[near halo]

!appealru

[marble mantle]

Привет, @violet dagger

Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://rustoria.co/support/appeal

Если ваш Discord привязан к учетной записи на https://rustoria.co/link вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.

Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

[near halo]

<@&274971100184576010> Mulad417 76561199334107781
Eu Mondays - cheating

[west osprey]

!ticket

[marble mantle]

Hey, @near halo

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[full rose]

So guys I play on the US long server and I have the two maps that are going to possibly win the map vote and was wanting to plan my base location early on the map screenshots and was wondering if anybody could tell or show me what flat land looks like on the map. (Pls dm me)

[near halo]

What are the winning ones? I don't have enough play time in US Long

[full rose]

On the US long one map number 1 is winning and map number 3 is in second place I can send you a screenshot or something if you want me to

[near halo]

I will DM you

!ticket

[marble mantle]

Hey, @near halo

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[full rose]

Ok

[near halo]

@west osprey lmao

[raven mist]

[slow iris]

Where can I see the response to my Appeal? 't has been 4 days 🥹

[fringe tree]

On the support page

[still moss]

hello, I have ban. What me doing?

how to write an appeal&

?

[lyric basalt]

!appeal

[marble mantle]

Hey, @still moss

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[azure forge]

How to report hacker besides F7?

[smoky cape]

!report

[marble mantle]

Hey, @azure forge

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[near halo]

Hi there, I have a unique case of another streamer stream sniping me on Rustoria servers. I love playing Rustoria, so I'm wondering what remedies might be available. Is there an admin available today? I have evidence. Thank you so much

[smoky cape]

!ticket

[marble mantle]

Hey, @near halo

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[blissful herald]

I have send you a DM

[near halo]

Thank you!!

[scarlet rock]

Hello

why i shows hacking when i connect to server

[smoky cape]

!appeal

[marble mantle]

Hey, @scarlet rock

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[near halo]

You're banned and need to appeal an ticket, Cow send you the command 🙂

[brittle osprey]

need admin on 10x

[marble mantle]

Hey, @empty rock

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[brittle osprey]

these russian kids have been cheating on this server over and over and nobody does anything about it

no amount of tickets, some of them even have game bans under 100 days old how are they allowed on here

[smoky cape]

Did you make a ticket

[brittle osprey]

yes

[smoky cape]

Please don't call out cheaters. Make a ticket and an admin will look into it

[brittle osprey]

F7 reported and all

[smoky cape]

Then please wait for a response

[brittle osprey]

were in a fight with them now this is the perfect time for an admin to catch them

[empty rock]

its just annoying when you're losing all your loot waiting for a response

[wispy pawn]

how do i know when the monthly vip is restocked

[smoky cape]

#vip-stock-alerts #vip-stock-role-assign

[visual bay]

question, for the builder+, do you get the regular builder as well or no?

[scarlet rock]

I appealed ticket

what should I do now?

[smoky cape]

Wait for a response

[scarlet rock]

how long will it take?

[smoky cape]

For a ban appeal or a ticket for a cheater/bug?

[scarlet rock]

ban

[smoky cape]

1-3 business days

[scarlet rock]

My teammates are waiting

Can u plz check it now..

[last cipher]

i just got raided by a cheater then i F7 him and he got banned by anticheat, can i get my base back please i had a lot of loot

[lyric basalt]

Unfortunatelly but its not possible, We are not giving any loot back and also do not interfere with gameplay

[last cipher]

your allowed to though, rusticated destroyed doors when a cheater got banned

[raven mist]

Rustoria wont

[last cipher]

thats pretty dumb tho, he just cheated to raid me and you wont destroy doors when he got banned not even 5 minutes after i got raided because i reported him?

[raven mist]

Like they said, they wont do it and they wont change the rules because you ask them. If players get eac banned sometimes their entities get removed

[last cipher]

is it possible to tell me where he lived? i literally got on and instantly got raided so i have no idea where he even lived

[blissful herald]

and Rusticated do NOT remove doors too, so don;t know where you got that

[last cipher]

yes they do i have a clip of it

on rusticated us trio thrusdays

[blissful herald]

send me that then

[raven mist]

Mustve been eac when the guy got gamebanned i’d assume

[last cipher]

are they not allowed to destroy doors after a cheater gets banned?

no it was an admin, it wouldve said banned by anticheat in chat

[blissful herald]

no official server would really touch bases as far as I know

especially Rusticated

[last cipher]

ill try to get the clip

[blissful herald]

ok feel fre to DM me that clip

[agile holly]

from whom to get a steam unlock after the ban, as in rasta, more than 200 days have passed since the ban

from whom to get a steam unlock after the ban, as in rasta, more than 200 days have passed since the ban

[unique widget]

i need a staff

[empty rock]

bro is there not a single active admin on the US 10x?

[raven mist]

There is, just make a ticket and they will get to it

[empty rock]

get to it? its 30 pop bro im like the only ticket lmao

[raven mist]

And 10x us is the only server rustoria has right

[empty rock]

right

[raven mist]

Just be patient, they’ll get to it

[unique widget]

how i do i do that

[raven mist]

!ticket

[marble mantle]

Hey, @unique widget

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[mental iris]

on average how long does it take to apppeal a ban?

[mental iris]

thank you

[cerulean bridge]

help

!pedle

!ticket

[marble mantle]

Hey, @cerulean bridge

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[brittle osprey]

<@&274971100184576010> anybody online to ban these cheaters on 10x US? we've made tickets and reported these kids

they are using ESP and aim bot, its outragous they've been doing this on this server for months and nobody seems to care. they say dont call out cheaters but we've reported and made tickets against them 100+ times it feels like in the last couple months

[raven mist]

!report

[marble mantle]

Hey, @hushed cliff

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[blissful herald]

Please do not call out possible cheaters on discord OR in-game, if you made a report, it will be looked into

[rain rampart]

how to get access to create arenas on the training server?

[blissful herald]

on RTG?

[rain rampart]

yes

[blissful herald]

think you might need to be verified

[rain rampart]

how?

[minor temple]

!verify

[marble mantle]

Hey, @rain rampart

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[rain rampart]

thx

[timid creek]

!REPORT

[marble mantle]

Hey, @timid creek

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[sturdy jetty]

I have a question if i got killled by a cheater then he gets banned.

would i get the loot i had previously

[gloomy sparrow]

no

we dont refund ingame items

[sturdy jetty]

oh alright

[lyric basalt]

Unfortunatelly but its not possible, We are not giving any loot back and also do not interfere with gameplay

[sturdy jetty]

alr well thats fine

atlesat

atleast he got banned

[honest salmon]

@lyric basalt can u check my ticket on rustoria eu long. ty

ty

[lyric basalt]

Banned thanks

[honest salmon]

where is his body lmao 😄

[lyric basalt]

We don't share this informations

[honest salmon]

oke thnx for the support <#

❤️

[slate sphinx]

Oye I got a question m8

[gloomy sparrow]

ok

[slate sphinx]

I been scanning over the discord and don't wanna be completely brain rot with this question but on the website it says "link for rewards" I can only see one reward and that is for boosting? Or did I miss a channel "I'm new new" lol

[vestal sonnet]

Hi. How do i make a report ticket?

[smoky cape]

!report

[marble mantle]

Hey, @vestal sonnet

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[gloomy sparrow]

#boost-4-rewards message

[lucid oyster]

May I get some help? in game it says I'm not linked to youtube or twitch but this is all it says on the site

[slate sphinx]

Aaaa so I assume it's link all get a airdrop

[smoky cape]

Yeah only for modded servers tho

[slate sphinx]

Oh okok I play vanilla 2x so I would assume that's not modded

[raw pewter]

any admin currently here? 😄

[fringe tree]

With the YouTube account I’m aware that the service hasn’t been fully setup

With the twitch it may be the same thing

[fringe tree]

I’m not an Admin, but I could possibly help

[lucid oyster]

alright thanks

[sleek ether]

Where can I view the map

[fringe tree]

#wipe-feed

Or using the command “/serverinfo”

[vestal sonnet]

Check the tickets for EU Mondays. A group of cheaters literally for 1 HOUR straight sits at 1 square raiding all nearby bases, wallhack+aim and nobody cares. Like wtf?

[solid spoke]

why is william1a not a staff anymore

[worn cargo]

where can i see wipe list

[fringe tree]

#oldserverinfo

[honest salmon]

@lyric basalt can u check my tickets again

[worthy bolt]

How do I report an abuse of power for a chat mod? I got muted 6 hours for using a politically correct word in chat.

[wispy dirge]

!steamid

[marble mantle]

Hey, @worthy bolt

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[worthy bolt]

76561199098712162

In game, he was asking if I wanted to be muted for longer when we were fighting him.

I suppose it's possible that guy isn't a chat mod and instead he just said that because he knew I got muted.

[wispy dirge]

Looking into it at the moment 🙂

[worthy bolt]

Thanks.

[smoky cape]

!ticket

[marble mantle]

Hey, @tiny dragon

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[gloomy sparrow]

nuh uh i took care of it

[smoky cape]

ok mr high and mighty head mod

[marble mantle]

Hey, @white jetty

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[fringe tree]

Please don't call out cheaters as it may prompt them to turn off their cheats.

[white jetty]

Me and my team arent other people in chat are

[dusty saddle]

!ticket make sure to maker ticket in game

[marble mantle]

Hey, @white jetty

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[dusty saddle]

so an admin can review in game

[undone yoke]

why does the eu long anti hack write to me on the servers of rustoria, although I have never played with cheat on the servers of rustoria, what could this be related to

[fringe tree]

!appeal

[marble mantle]

Hey, @undone yoke

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[undone yoke]

where to file an appeal ?

[fringe tree]

!appeal

[marble mantle]

Hey, @undone yoke

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fringe tree]

with the instructions below

on the support page

[severe oasis]

!appeal

[marble mantle]

Hey, @severe oasis

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[smoky cape]

No

[primal root]

can someone plsss look at my ticket

[smoky cape]

You just have to wait for an admin to look at it. There are other people in line who have made tickets before you so please just be patient

[thin plover]

@echo merlin mind telling me why you are ghost pinging me

[boreal thistle]

Because you are awesome

[fringe tree]

I concur

[molten trail]

hey admins
we got banned on us main for a misunderstanding and all of my team and people that got banned have been unbanned except for me

9e501b is the ticket number of one of the boys who have been unbanned and i’ve tried speaking to multiple admins and i haven’t got anything back

i’ve made a ticket in your website with my steam, and haven’t received anything back

https://steamcommunity.com/profiles/76561199387869860/

[light summit]

hello! thank you for making a ticket! please give the admins a little bit of time to get to your ticket 🙂

[late sonnet]

yo, havent played rust in a while, gnna be playing tmrw on force with a bunch of friends who are new to rust and was wondering if anyone can tell me which one of rustoria servers (vanilla) would be like least populated or most new player friendly

[fringe tree]

Depends

EU / SEA / US?

[molten trail]

i made the ticket a week ago

[fringe tree]

Have you checked the status on the website?

[spice folio]

нет

[unique widget]

@fringe tree

[boreal thistle]

How can we help?

[unique widget]

How long does it take to respond to an error unban request?

[boreal thistle]

Standard response time is 1-3 business days but it can be more or less.

[unique widget]

ou:( and there's no way it can be now?

[boreal thistle]

You have to be patient.

[unique widget]

okay

[fringe tree]

Thank you for your patience in the meantime, we greatly appreciate it. It will be reviewed soon as possible. Additionally, the status is available on the website

[late sonnet]

eu

[fringe tree]

EU servers typically get popped easily, I would advise the 5x or 10x to learn Rust

Or even the 3x, any modded server is great

[primal root]

Rustoria eu main is perfect for new players

alot of nice ppl on there

[thorn topaz]

US Mondays are also nice to play on

you get to keep BPs

[primal root]

Rustoria large is good if u like to play for a long time

[remote meteor]

Will rustoria main have the bugged non moving animals and scientists fixed for force wipe?

It's makes the game way easier then it should be

[umbral tree]

How do i get ungame banned, i appealed a while ago but no response, i was banned for "playing with a hacker" when my only teamate is a duo, and he isnt hacking and is still playing even right now. I was banned on Rustoria.co us mondays , offical NA. PLease lmk and i would like to continue my wipe with him, my steam user is DEATHLYWAFFLEZ , id is 76561199076221070, my neighbors name was desnim or something like that , so i added him to team, i never once associated with him, or had any idea that he was hacking.

[worn kettle]

where can i check upcoming maps for wipes to see layout

[pale swallow]

!map

[marble mantle]

Hey, @worn kettle

To vote for a map, follow the instructions below:

• Head over to https://rustoria.co/maps and sign in with Steam
• You have 6 different map options to choose from per server
• Your map vote counts 2x by having VIP

Currently you can vote for the following servers:

• All our official servers (Main, Mondays, Medium, Long & Small)
• 2x Vanilla

To be notified when a map vote has started, please head over to #map-vote-roles and select a server.

[umbral tree]

lmk when yall get a chance

[hearty fulcrum]

you can check if your appeal has been responded to by signing in at https://rustoria.co and going to the support section.
in general, playing with hacker is a temporary ban. you should be able to see how long is left of your ban when you try to join the server: there will be a countdown timer in the disconnect message.

[umbral tree]

but i didnt play with a hacker, i was offline when i got banned. My teamate isnt banned either, also i already appealed and no response yet.

7 days is the ban time , by then the wipe will be gone

There is nothing to be done where the appeal can be checked out now, so i can continue my wipe?

[hearty fulcrum]

i am not an admin, so i cannot help beyond letting you know that the best course of action is to fully explain your situation in the appeal and wait for a response. the admin who is in charge of your ban will respond to the appeal when they can. it can take an average of 1-3 days to receive an answer, and depending on each circumstance, it can take less or more time.

[umbral tree]

but what if i get raided in that amount of time , i worked all those hours for nothing?

bc i got banned while i was offline, by a person who isnt a part of my team, because like i said , im a duo

is there anyone i can contact to get a faster outcome?

[hearty fulcrum]

i hear your frustration about this, and i know it is hard to wait patiently in this kind of situation. however, the admin in charge needs to get a chance to read your appeal in order for them to come to a decision (we do not accept appeals over discord), and the admins have many responsibilities.

[umbral tree]

So basically , by the time i get unbanned, on the server i want to play on that has all my progress, my base will either have decyaed or been raided?

just bc i added a neighbor to the team

which i havent got into a single fight with

[hearty fulcrum]

additionally, any type of association with a player that was found to be cheating can and will lead to an association ban, whether you knew the player was cheating or not. it's not up to me to decide, but i believe adding each other to the team UI does count as associating with the player. it is always best to be careful of who you choose to play and associate with

https://rustoria.co/rules/vanilla

[umbral tree]

How is it association if he was offline 90% of the time , and we didnt interact at all

[primal root]

bruv just deal with it shits happens

[hearty fulcrum]

as i said, it's not up to me to decide. this is just my opinion that i thought i would offer to help you gain a bit more clarity regarding the situation.

the rules are linked above as well if you'd like to take a look

[umbral tree]

k

[pale swallow]

Please use #looking-for-group

[daring viper]

mb i thohgt it was

[vague gyro]

where is the maps for tmr on us long?

[pale swallow]

!map

[marble mantle]

Hey, @vague gyro

To vote for a map, follow the instructions below:

• Head over to https://rustoria.co/maps and sign in with Steam
• You have 6 different map options to choose from per server
• Your map vote counts 2x by having VIP

Currently you can vote for the following servers:

• All our official servers (Main, Mondays, Medium, Long & Small)
• 2x Vanilla

To be notified when a map vote has started, please head over to #map-vote-roles and select a server.

[valid schooner]

how long is it so a VAC ban counts as invaild for an vaild appeal?

[fringe tree]

Depends on how many vac bans

!rules

[marble mantle]

Please see all rules for our servers at https://rustoria.co/rules

[valid schooner]

1

oh okay

[fringe tree]

This screenshot should help out

[valid schooner]

okay fire jst saw now how do i make another appeal bc i tried and it didnt let me

[fringe tree]

Was the original appeal rejected?

!appeal @valid schooner

[marble mantle]

Hey, @valid schooner

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[leaden bronze]

Hello, I have been banned for 30 days, if you have any impression you should remember me, I now have 6 days and 5 hours, I would like to apply for lifting the ban in advance, I don't want to miss this update. I'd appreciate it if you could

[lament whale]

hello i need some help rn

im stuck in the map

nvm

[leaden bronze]

hello

Plesa help me

[fringe tree]

!appeal

[marble mantle]

Hey, @leaden bronze

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[viral trail]

Who knows the name of the usual x1 server, but without a limit on the store in the city (to transfer scrap from manure and fabric without a cd)

[bitter grail]

!map

[marble mantle]

Hey, @bitter grail

To vote for a map, follow the instructions below:

• Head over to https://rustoria.co/maps and sign in with Steam
• You have 6 different map options to choose from per server
• Your map vote counts 2x by having VIP

Currently you can vote for the following servers:

• All our official servers (Main, Mondays, Medium, Long & Small)
• 2x Vanilla

To be notified when a map vote has started, please head over to #map-vote-roles and select a server.

[mint ferry]

i was told to come here for the reason baro

was i banned if so how can i appeal that and check as to how long i was baed for

[torn pine]

!appeal

[marble mantle]

Hey, @mint ferry

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[mint ferry]

it says i wasnt banned but it doesnt let me connect to the sever

its allowing me to join now maybe itll work

[warped zodiac]

Join the waiting for support channel please

[mint ferry]

joied

@warped zodiac also baro one more question the people who were around my base when i did it the second time are they banned too?

[pale swallow]

@kindred python Yes, US Main will wipe BPs today.

[remote meteor]

Will the scientists and animals in us main be fixed?

[mint ferry]

also if your wathcing me is the thing allowed im standing next to?

[kindred python]

@pale swallow thank you i just found it under the tab in server info

[mint ferry]

@warped zodiac ?

[agile mango]

where can I see the wipe map for 2x vanilla eu

[agile mango]

?

[rigid wing]

https://rustoria.co/maps/2x_mondays_eu

[agile mango]

thank

[trim topaz]

https://steamcommunity.com/profiles/76561199165047354/

Fake profile pretending to be an Administator from here. Add to your data base scammers and steam64id's

[blissful herald]

#announcements message

[past panther]

how do i know if i got the que skip gifted to me?

[thorny dune]

If it went through on their end and they see it under their account on the donate website you should be fine, you can also open a #payment-support ticket if you want to double check it's active and ready before wipe

[past panther]

Ok I made a ticket thank you

[exotic hollow]

!appeal

[marble mantle]

Hey, @exotic hollow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[past panther]

My boy @cloud patrol gifted me it but dosent have donator?

[twilit jackal]

hey can anyone look into my ban?

its been 8 months

76561199230149094

[fiery isle]

LMFAO

if u was cheating f u

[cloud patrol]

fr

[twilit jackal]

i open a ticekt

they didnt respond for 1 week

and close it

with no response

and i cant open a new one

[fiery isle]

lmao

[twilit jackal]

its been 8 months

my account would be banned

like its a lvl 200 account 💀

with a good amount of skins on it

[leaden bronze]

Hello, I have been banned for 30 days, if you have any impression you should remember me, I now have 6 days and 5 hours, I would like to apply for lifting the ban in advance, I don't want to miss this update. I'd appreciate it if you could

@blissful herald

please

[blissful herald]

as far as I see you got a reply to your ticket already

[leaden bronze]

But I still want to fight for it because I don't want to miss this update, and maybe I can impress you.

[sharp lagoon]

@blissful herald im in support channel are we able to speak. we spoke 155 days ago

[leaden bronze]

After all, I played the game and I got what I deserved.

The translation is shit

[cobalt lichen]

I recently appealed my ban. Still no response, can you help?

[sharp lagoon]

Steam ID: 76561197991397115 @blissful herald

[scarlet adder]

You have to wait until an Admin takes care of ur Ticket, until then theres nothing we can do for you.

[cobalt lichen]

teoman

[cobalt lichen]

kanka bi dm bakabilir misin

[scarlet adder]

bakarim

[simple pollen]

Hello Yesterday I played all day, then I went out, in the morning I go in and writes that I was banned for hacking, I think that the ban was not issued correctly

[ocean void]

!appeal

[marble mantle]

Hey, @simple pollen

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[simple pollen]

I made an application, they approved it for me, but the ban still did not go away

steam id:76561199201090147 @ocean void

@ocean void

[pallid cairn]

hello i got also ban for hacking for nothing what can i do?

on rustoria eu and us too

[subtle cape]

!appeal

[marble mantle]

Hey, @pallid cairn

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[quaint forum]

Hello, I should contact SkylineNGZT admin and it says I am banned. Made an appeal with every info possible. My steam ID: 76561199010710211. Thanks!

[jagged escarp]

@blissful herald will contact you as soon as he is available

[blissful herald]

join Waitting for support voice call please

@quaint forum

[austere moon]

a

I was in the booster tab and I didn't understand exactly what you get by giving a booster on the server, can you explain?

[near halo]

#boost-4-rewards message

[marble mantle]

Hey, @austere moon

By server boosting you receive 1x Supply Signal every 24 hours and an extra shop point every hour on our modded servers!
To claim your boosting reward, boost the server by following the steps below!
https://files.rustoria.co/NDaZcA2HyM39eyp453zYREMKaZ8PrFPp.mp4

[austere moon]

Whats this ?" After you have done this, type /boosted IN-GAME to receive 1x Supply Signal. "

[raven mist]

Thats for modded servers

[near halo]

A cada 24 horas você recebe uma granada de Air drop e também após 1 hora você recebe pontos para serem gastados nos servidores citados

É mais para ajudar o servidor e se divertir ganhando algo in-game

[austere moon]

hmmm

entendi

q hrs mais ou menos wipa o BR LONG ?

é hj?

[near halo]

Como o Long é mensal, toda primeira Quinta de cada mês tem o wipe do servidor, no Brasil fica sempre as 3h da tarde

[austere moon]

saquei

[near halo]

Lembrando que é wipe full

[austere moon]

wipe full = ?

reseta tudo

eu imagino

[near halo]

Wipe full é quando reseta os blueprints e o mapa

[austere moon]

ah si

sou meio novo nesse caminho ainda

mas é hj msm q reseta o br long né?