support

[fathom ledge]

@gloomy sparrow

[gloomy sparrow]

I might not be able to help you with your issue so please explain it first

[fathom ledge]

ı need open ticket

the guy says ı am admin

[gloomy sparrow]

#support message follow these instructions

[fathom ledge]

ı am not in the game

[smoky shale]

Okay, so I got banned for not correct reason I already sent an appeal and the thing is my building is decaying and I really dont wanna lose stuff that I have worked for I just wanna contact some1 so that they check my Ticket faster

[gloomy sparrow]

https://rustoria.co/support/report

[fathom ledge]

ı cant see anything

ı can see black banner

[gloomy sparrow]

Standard response time is 1-3 business days please be patient while the banning admin looks at your appeal

[smoky shale]

I got the video of evidence and everything

[gloomy sparrow]

Put it in the appeal

[smoky shale]

do you any banning admin?

[smoky shale]

already did

[gloomy sparrow]

Good, now please be patient

[fathom ledge]

plate look dm

[smoky shale]

damn tell me the truth straight

My base will decay...

[spark sparrow]

yo are report tickets not working or sum cause it just keeps loading

[torn heart]

what server?

[spark sparrow]

medium US

[torn heart]

US EU?

[spark sparrow]

i have both clips of him cheating

[torn heart]

tickets seem to be working

how are you trying to make it?

[spark sparrow]

on the website

it says WOah slow down etc..

[torn heart]

are you trying to attach a video?

[spark sparrow]

ye 2

[torn heart]

it's likely that, you need to upload the video to YT or a similar platform and provide the link

if the file is to big it causes that error

[balmy furnace]

hello i got 7 days banned for play with cheater but i make ticket on web

2 hours ago and no answear

[torn heart]

1-3 business days is the response time for appeals

[smoky shale]

bro same, they are too lazy to check appeals

[torn heart]

1-3 business days is the response time for appeals

does not include weekends

[spark sparrow]

how long will it take for a cheater appeal to be handled

[torn heart]

you mean a report?

[spark sparrow]

yes

[balmy furnace]

I also got a crazy banned =))))

[torn heart]

not a set time, but as soon as we can get to it

[smoky shale]

btw you guys who got banned the same way as me

[last herald]

Yo lads I need some help, I'm here again because my tickets keep getting closed down. Ticket #694c8b. Not going into detail on here I just need help boys. There's a stack of shit I included into this one and it's just disregarded. Can anyone reach out to me in dm's ? Thanks.

[smoky shale]

We all lose not only this wipe but also the next one!!! Good Job admins

[spark sparrow]

bruh i cant even attach yt vids into the report

[torn heart]

put the link to the vid in the report text field

[spark sparrow]

yea how long will it take

[torn heart]

not a set time, but as soon as we can get to it

[spark sparrow]

Ticket #615a6f

The whole team can get banned for association aswell right?

[balmy furnace]

Appeal #f9ea42]

[last herald]

Jacob you free to help a man out, kid made an account 25 hours ago and has now got 23 hours played on toria long. I've made a ticket noted above and added screenshots of combats logs etc but they keep closing them. The combat logs are blatantly nonsense so I'm at a point of pure confusion man.

[balmy furnace]

because I was in an alliance, I'm going to stop playing 1 whole wipe because it's hard to answer tickets wtf man

[frail prism]

hi all. when will the next restart be? there is a very huge queue at rustoria eu medium

[hexed nimbus]

Playing with cheater is 7 days for team and perm for cheater. Others get the temp because in some way shape or form knowing or not knowing the cheated the had benefit of this person

[hexed nimbus]

Every wipe has mega q so you can wait on next wipe but expect the same thing for wipe info see #oldserverinfo

[frail prism]

every day restart

[hexed nimbus]

7am uk for eu and 3pm for Us

[balmy furnace]

the problem is that I was offline when that boy came in, what's my fault 🙂 because he had the one with whom I joined the team so that he wouldn't raid me because I was a duo with a friend and not to give us a door camp, I joined the team with them = )

[hexed nimbus]

Well don’t team up with people you don’t know as you can’t trust people sadly

[balmy furnace]

https://tenor.com/view/mogosu-a-intaia-6-6-bafta-coaie-am-plecat-gif-6504739113415353773

[keen coral]

sea main guys? is there new updates?

[sudden charm]

Who can view my appeal? It’s just that they haven’t been sheeped for like 21 hours

[peak monolith]

Going to be Monday most likely.

[peak monolith]

!appeal Can take 1-3 business days

[marble mantle]

Hey, @sudden charm

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[shrewd jay]

how do i get my kit

[sudden charm]

What if you ask someone personally?

[keen coral]

.

[dusty saddle]

you craft it

[peak monolith]

I won't ask anyone personally to speed up tickets unfortunately.

[sudden charm]

for example you

[shrewd jay]

no like discord kit

[peak monolith]

Because if I did it for you, I would have to do it for everyone to be fair.

[sudden charm]

Well, judging by the fact that I wrote it on a Friday afternoon, I think it would be fair

[peak monolith]

I know that you're wanting to play, and I'm sorry that there is an outage right now.

[peak monolith]

Business days, not weekends. It could be faster or slower; just depends on what kind of workload they have. I don't see tickets or appeals.

[sudden charm]

I can give you a steam ID so you can specifically see my appeal

[peak monolith]

I don't see appeals.

[sudden charm]

Why? if I filed an appeal

[dusty saddle]

we don't review appeals

admins do

[sudden charm]

ok

[obtuse ice]

I have 3 eac bans from a year ago I’m a changed man

Think I should get a 2nd chance

[near halo]

[sudden charm]

Or can you send my steam ID to the admin so that he can look at my appeal, if you don’t mind, just if I write on my own behalf he will kill the dick, ctrl + c: You can appeal this guy if it’s not difficult for you - 76561198184639862

[dusty saddle]

@sudden charm for this same reason.

[rich flower]

@jagged escarp check dm bro.

[sudden charm]

Well, maybe it won’t be difficult for the admin to look, for example, today he will look, but tomorrow he will simply be a bastard

[sudden charm]

It will depend on his mood, and you can just tell him and he will decide for himself)

[near halo]

Can one of the mods pls whitelist me i am 45 days game banned now

[snow smelt]

did the satelite dish bug get fixed? @torn heart

[south fulcrum]

Hello is an admin free for private chat?

Got someone speaking to me on steam saying there admin needing help

[wispy dirge]

Asking you to vote on skins?

[south fulcrum]

Not yet mate aqua?

[wispy dirge]

No one from our admin team would reach out via steam, you are welcome to DM me a screenshot of the message nad I can help you from there.

[bleak talon]

Why mods sees racist stuff and parents slutty/harassing words seems as just toxic and people just keep writing these things in chat ,are they normal in head?please Admins check chat rustoria 19:40 eu long name Indianwarrior

[snow smelt]

bull.river

[spring sun]

@wispy dirge can i msg u rq abt something

[snow smelt]

did the satelite dish glitch get fixed?

[wispy dirge]

#announcements message

[wispy dirge]

Sure thing.

[spring sun]

Irs immportant @wispy dirge

[south fulcrum]

Cheers sent it to you

[wispy dirge]

I am not sure, if it's a bug then typically Facepunch has to fix it.

[south fulcrum]

Just asked me to vote for a skin there

[wispy dirge]

It is a scam, please report them to Steam.
DO NOT CLICK ON ANY LINK THEY SEND YOU

[south fulcrum]

Perfect cheers mate won’t touch it thanks for you’re help

[snow smelt]

only on rustoria tho

[wispy dirge]

Have you created a ticket for it?

[stark hazel]

i got banned for no reason im not cheating or anything for ban evasion when i wasjust sitting afk?

can i get some help please

[wispy dirge]

Have you filed an appeal?

[stark hazel]

whre can i do that?

[fringe tree]

!appeal

[marble mantle]

Hey, @stark hazel

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[stark hazel]

thanks man!

by the way i love your guys website is so organized and the Ui looks amazing thanks for all the help

[peak monolith]

❤️

[narrow sleet]

@Appeal #34d08f
8 hours ago
As soon as I entered the game server in the Internet cafe, it showed that I was a hacker. You misjudged me.

[hexed nimbus]

Appeals can take up to 3 business days as its a weekend it’s not a business day so prob be looked at from Monday +3

[narrow sleet]

ok

[rocky sinew]

If any admin could help theres a group of cheaters on US Long, multiple people in chat talking about them. Names are Yagdoj, Nialdien, and 1 other at least.

[hexed nimbus]

!report

[marble mantle]

Hey, @rocky sinew

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hexed nimbus]

Don’t call out in public it makes checking useles the can also read always use report it goes straight to admins

[rocky sinew]

Makes sense, already F7'd and they got banned while i was tabbed out typing that. TYSM!

[shrewd sail]

@torn heart

can you answer my appeal ?

@wispy dirge

[gloomy sparrow]

Standard response time is 1-3 business days and only the banning admin can look at your appeal

[shrewd sail]

why so long ?

[gloomy sparrow]

Admins are very busy people and they work as fast as they can

[shrewd sail]

ok

th

[hidden junco]

timing

[peak monolith]

?

[hexed nimbus]

He prob got raided lol

[hidden junco]

timing bro

[hexed nimbus]

You do realize this is support not post your random screenshot channel right ?

[ebon girder]

how often does someone look at appeals

[peak monolith]

!appeals

[fringe tree]

Appeals take 1-3 business days

[ebon girder]

but my mute is 12 hours 😂

[fringe tree]

Good point

[pliant spear]

How do i appeal for chargebacks?

[ebon girder]

someone should look i got muted for no reason

[fringe tree]

Most likely #payment-support

[fringe tree]

I mean

Admins don't hand out mutes for no reason

[ebon girder]

i said i kap

[fringe tree]

Unfortunately, I can't handle appeals either

[fringe tree]

Yeah, that's a slur

Well if you put it in reverse

[ebon girder]

bro what

[fringe tree]

Still slur baiting regardless

[raven mist]

Thats most likely what the filter picked up 😄

[fringe tree]

🧘‍♀️

[ebon girder]

looks like running binocs for the next day 😂

[fringe tree]

Be careful when people try and bait you to say slurs, hope to see you back chatting soon (:

[ebon girder]

so there is 0 chance of me getting unmuted in the next 12 hours? cause i use team chat for comms

[raven mist]

Best bet is to appeal your mute or wait for an headmod/admin to look into it

[woeful stratus]

@blissful heraldCheck pm

[peak monolith]

@dire torrent !gamefiles

!gamefiles

[marble mantle]

Hey, @peak monolith

To verify your game files, follow the steps below:
https://files.rustoria.co/JkUAVPTgU4bYbZ4q6aab59vRd4rm3pEk.mp4

[peak monolith]

@dire torrent

[stark hazel]

Can anyone look into my appeal please I don’t want my base to decay I’m solo😭😭

[peak monolith]

They will get to you when they can.

[stark hazel]

I was on like 4 hrs ago

Ok

[dire torrent]

where can i get support for join issuses?

[hexed nimbus]

Depends what disconnect message you getting

[fringe tree]

[stark hazel]

How do I know when I’m unbanned

[fringe tree]

Check the status on the support page (:

(Also Mighty Mike, you're great)

[stark hazel]

Like the appeal page

[fringe tree]

Yep!

[stark hazel]

Ok thanks

[dire torrent]

Connection attemp failed

it says

[somber valve]

Holy Crap.......Thank you for responding to my ticket in a timely manner

[hexed nimbus]

That’s client side. Make sure your connection is stable and try again

[dire torrent]

it is

[hexed nimbus]

What server you trying to join ?

[dire torrent]

i can join Rustoria Main and so on but not low pop and medium

[hexed nimbus]

Eu or us ?

[dire torrent]

Us

Eu same problem

[hexed nimbus]

Mmmhhh. Try #network-support-old make a ticket and the get back to you asap

[raven mist]

Or try a vpn

[hexed nimbus]

Just about to say that

[dire torrent]

dont have one

[wispy dirge]

https://protonvpn.com/free-vpn

[robust harness]

my appeal still not been done please can it get sorted

[raven mist]

they take 1-3 business days

[hexed nimbus]

It’s a weekend

[robust harness]

been 3 days

[hexed nimbus]

Monday then

[robust harness]

not right you get people that want play but you cant be bothered to do it

[hexed nimbus]

So people don’t deserve a break from doing community work besides there school / daily job

[robust harness]

well dont take the role on if you cant sort it ive gone to make a apeal again nothing is showing

[raven mist]

Only the banning admin can handle your appeal, so you'll have to wait untill its reviewed by said person

[hexed nimbus]

What’s the ban reason ?

[fringe tree]

Thank you, Shenzyyy. We hope to reach your report soon as possible.

[robust harness]

grow up

thats all im getting

[loud cairn]

addmin please ojn the vent outpost to eu main

[fringe tree]

Hmm?

[hexed nimbus]

Mmmmhhh interesting well gotta wait till Monday I guess mate

[raven mist]

Looks like an odd reason, did you use a VPN?

if you appealed, how long ago was the ban?

[robust harness]

i have vpn could well be

[hexed nimbus]

Doesn’t sound like a ban here 😂 you sure you banned on rustoria cause if never seen a banreason like this

[robust harness]

yes im trying join and wont let me stand then goes to grow up

[hexed nimbus]

Well think you just need to wait then mate. GL

[robust harness]

want me get a screenshot

[hexed nimbus]

You could

[loud cairn]

please come to vent outpost in game eu main

[hexed nimbus]

Why

[loud cairn]

vent metro outpost

[hexed nimbus]

Why what’s wrong

[loud cairn]

there are 4 people who have been blocking us in the wind for 40 minutes

[winged bough]

Anyone know when someone can get to my appeal? already been 2 days.

[hexed nimbus]

It’s a weekend. Response times are 1 to 3 business days

[hexed nimbus]

Admins don’t interfere in gameplay

[loud cairn]

its a fucking retard server and admins

[raven mist]

Atleast they didnt get themselves stuck in a vent

[hexed nimbus]

Your welcome to play anywhere you like mate

[stoic ether]

where can i see if my admin application got denied or accepted?

[lyric basalt]

!steamid

[marble mantle]

Hey, @robust harness

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[toxic shard]

should be fixed

wait a couple of minutes and reconnect

[robust harness]

Thankyou very much

[winged bough]

Can you help me out?

[surreal smelt]

Do you guys do VIP swaps?

[toxic shard]

Only unused ones

[toxic shard]

can take up to 3 business days

[surreal smelt]

Seriously? Why is that

[stoic ether]

where can i see if my admin application got denied or accepted?

[toxic shard]

Usualy we don't accept admin applications except if you have a previous experience of being an admin in a recognized community

you should get a dm with the response

[stoic ether]

even if i got denied?

[fringe tree]

Yes

[stoic ether]

how old do i gotta be?

[tulip crystal]

/ticket in-game or rustoria.co/tickets - Ban appeals: bans.rustoria.co

[marble mantle]

Hey, @tulip crystal

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[olive kraken]

Hey guys I got banned while I was playing solo. It says playing with hacker but in my team guys are the people who is my neighboordhood I was not even know who is the hacker. Does it got any solution to reverse ban becasue I did not do anything wrong or take advantage from that hacker in team?

[toxic shard]

18, but also we require previous experience

[agile knoll]

i suggest you make an appeal and someone in the staff team will look into it shortly 🙂

[solar jolt]

i just got banned in launch while fithing a four man for "cheating" if i opened a ticket on like rustoria google page or whatever is that ok?

[agile knoll]

!banappeal

[marble mantle]

Hey, @olive kraken

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[olive kraken]

Thank you very much I openned ticket; Appeal #d06171

[peak monolith]

Give them time to respond. 1-3 business days

[peak monolith]

!appeal

[marble mantle]

Hey, @solar jolt

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[olive kraken]

1-3 business days? I am donator and working in weekdays if the respond that much long and I banned when I dont do anything wrong why I am buying VIP for this game? I am just cancelling my subscribtion.

[peak monolith]

!cancel

[marble mantle]

Hey, @olive kraken

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[shy remnant]

The banning admin will review your appeal as soon as possible. Most likely when they’ll be available. You can cancel your subscription anytime following the above message if you want

[solar jolt]

damn bro so now i have to wait 3 buisness days to get unbanned after grinding for 20h after getting raided crazy

[peak monolith]

Yes. That's to ensure we give you a fair window for the amount of tickets and appeals we receive.

[peak monolith]

See above admins message about time. It could be faster.

[solar jolt]

is there any way for someone to look at my ticket tn

[tough sail]

CHEATER ON EU MED

[marble mantle]

Hey, @tough sail

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[olive kraken]

haha what a joke customer care you are perfect with solving problems:) Why are we VIP or donator if our tickets wont solve shortly

[peak monolith]

!ticket

[marble mantle]

Hey, @tough sail

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[shy remnant]

!report @tough sail

[marble mantle]

Hey, @tough sail

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[olive kraken]

Its really bad customer experience guys I am cancelling subscription and I dont think I will play rustoria again.

[peak monolith]

Just because you donated and bought VIP wouldn't make it fair to have you jump line to those who can't afford it.

[tough sail]

i did pls act quick hes running with all loot 2 of them

[shy remnant]

Do not call out cheaters please, it won’t help us

Your ticket will be answered asap peachy

[olive kraken]

Yes. Thats the VIP mean donate help and have better faster support.

[shy remnant]

We are humans, not robots

Your appeal will be answered as soon as possible

The banning admin will review it when available

[tough sail]

!ticket

[marble mantle]

Hey, @tough sail

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[shy remnant]

@olive kraken notified the banning admin of your appeal

You’ll get a response in it when they will be available

[olive kraken]

Thanks.

[wheat mason]

Hi. I just got "banned for playing with hacker". Noone of me and my teammates are hacking or have ever been. Why did this happened?

[boreal thistle]

!appeal

[marble mantle]

Hey, @wheat mason

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[wheat mason]

Great thanks. Is it possible for them to look into it faster? We have never cheated...

just sent the appeal

[fringe tree]

Takes 1-3 business days, if you can, include much information into the appeal as possible.

[wheat mason]

really.. We have no information cause the ban is totally false..

[fringe tree]

Besides that it's the weekend so it may take slightly longer.

We hope to reach to it soon as possible.

[wheat mason]

really.. we all got banned for "playing with hacker"

[shrewd sail]

u need to wait 1-3d

[wheat mason]

and we are only 3 persons.

[shrewd sail]

.-,

[wheat mason]

okay.. Thats really sad

What a waste of time playing 🙂

[shrewd sail]

i need wait 1-2 days

[wheat mason]

Did u get the same thing?

[shrewd sail]

we need unban on monday

i*

but i wanna play on EU - Monday

[wheat mason]

And u got banned for "playing with hacker" aswell?

[shrewd sail]

no i got banned for hacker

but i dont hacker

[wheat mason]

damn. Thats really fking weird

Something new in rust i guess

bugged anti cheat

[shrewd sail]

i think i have so many reported

[wheat mason]

damn

[shrewd sail]

man, I killed everything, naked, about 10 times, and then from behind, and as I was 2 times with a Kalash, they killed me so easily, it’s simple, why ban me when I have about 10 kills and 50+ deaths without shielding bitch spawn

I went to bed in the morning, got in line, ate and got kicked for being hacked

I go to others where there is no queue and always gets kicked for hacked

[fringe tree]

If you guys don't need anymore support, please carry this conversation to #general

[eager ledge]

@shy remnantneed help , i got vpn baned

[elder trellis]

its not 3day

its like 3-7day lol

[dusty saddle]

!appeal

[marble mantle]

Hey, @eager ledge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[opaque veldt]

Snowball vanilla 1,5k+ hrs 15+

[dusty saddle]

Wrong chat

[delicate tapir]

we can report cheater here?

[dusty saddle]

!ticket no make a ticket

[marble mantle]

Hey, @delicate tapir

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[delicate tapir]

ok ty

[dusty saddle]

You can also report with F7 to Facepunch.

[delicate tapir]

yhep

[dusty saddle]

Try that here #looking-for-group

[eager ledge]

@dusty saddlemy apeal have wait more than 12 hours 🙂

[hollow shadow]

bro wtf please ban cheaters xD

[primal totem]

Why did I have a ban? Last week, I couldn't play the game due to another ban. How can I play with hackers during the ban?

[fringe tree]

!ticket

[marble mantle]

Hey, @hollow shadow

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[eager ledge]

me too

🤣

just vpn ban

@torn heart!bro

i need help !@torn heart

[primal totem]

I need a reasonable reason, why?

[torn heart]

steamid please

[eager ledge]

76561199197032898

[torn heart]

fixed wait 15m and rejoin

[eager ledge]

yes sir

[torn heart]

np

[tepid barn]

@torn heartI have a problem I need your help with

[torn heart]

i've been summoned

[tepid barn]

okay

[torn heart]

how can I help you

[tepid barn]

My ban is weird, Steam ID 76561199385337535

Kindly review it on my behalf

[torn heart]

Fixed, wait 15m and rejoin the server

[tepid barn]

Thank you

[stark hazel]

CAN SOMONE PLEASE LOOK INTO ME APEALI THIS IS RUINING MY WIPE MY BASE IS GONNA DECAY

[uneven oracle]

@torn heart i have a scripter cheater on my server

[torn heart]

!report

[marble mantle]

Hey, @uneven oracle

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[eager ledge]

@torn heartI still can't enter the server after 15m

😦

[torn heart]

wait 15m

things keep popping up every time lol

[eager ledge]

okay

🤣

[stark hazel]

@torn heart in there anyway you can look at my ban appeal i dont want my base to decay

[torn heart]

nope, only the banning admin can

and I didn't ban you

so you gotta wait on them

[stark hazel]

ok:(
|

i have a question what is ban evading because thats what i got banned for and i dont have any alts?

[lyric crescent]

any admins answer now

haave proof of a cheater

Big Ups Beavo

[native thorn]

I just got banned for cheating?

Can I get some support?

[jade pollen]

hey

?

[lyric crescent]

fax

i have proof

[molten flicker]

!report

[marble mantle]

Hey, @lyric crescent

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[warped crest]

doing gods work

[celest patio]

How do I reinstall easy anti cheat?

[jade pollen]

easy

[jade pollen]

delte whole game and reinstall

[celest patio]

bros name is anti cheat

I got L wifi but bet IG

[rocky harness]

<@&274971100184576010> sea main we have to connect with ip now? nor normally we can connect?

[torn heart]

ip is in #announcements

i'd just connect to it once via the ip

[rocky harness]

it is now possible to connect with ip right?

[torn heart]

yes

[rocky harness]

ok thanks

and what about the upkeep and other stuffs like when the server was gone offline from that time?

[floral harness]

how can i create a ticket to report an obvious cheater

[rocky harness]

@torn heart

[fierce ore]

do i post here or send a ticket out for a hacker?

[torn heart]

should be reset to how it was when it first went down, server was offline so time didn't move

[torn heart]

!report - ticket please

[marble mantle]

Hey, @fierce ore

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[fierce ore]

these 2 hackers got banned earlier in the wipe. and they are back.

thank

[rocky harness]

ok thanks again

[warped crest]

i have screenshot evidence of this guy cheating his name is Big Ups Beavo

[torn heart]

!report

[marble mantle]

Hey, @warped crest

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[lapis dove]

<@&274971100184576010> Please check for me. The appeals system doesn't have an injunction but it can't connect to the server
Steam ID 76561198361819307

@torn heartCan you help me?

[stark hazel]

<@&274971100184576010> how to see when youyr unbanned

[torn heart]

if it's an appeal, it will display on the site when your appeal is answered

[stark hazel]

also do you admins play any wipes?

for fun

[stark hazel]

<@&274971100184576010>

[lapis dove]

[torn heart]

please don't ping every single admin for a question like this

[lapis dove]

@torn heartCan I get your help

[torn heart]

whats up rockwell

i see your prior message, must have missed it

one momeny

@lapis dove you should be good to join back in 15m

[lapis dove]

Ok, thank you very much

[eager ledge]

@torn heartstill vpn baned

sad

[torn heart]

we will fix this one day

please hold

[eager ledge]

oh okay

[torn heart]

im working on it

1s

[crimson forge]

how does one open a ticket to get someone banned for evasion

[torn heart]

!report

[marble mantle]

Hey, @crimson forge

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[boreal osprey]

!report

[marble mantle]

Hey, @boreal osprey

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[fair karma]

It is a bannable offense to play c4 audio through mic on US medium?

[torn heart]

not at all

@eager ledge lets try again in 15m to rejoin

we are working hard at trying to fix this

[brittle narwhal]

sea main still fix and rollback?

[rain palm]

!report

[marble mantle]

Hey, @rain palm

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[fringe tree]

Sea man is back up and is gonna have a rollback

[eager ledge]

ok

[brittle narwhal]

hope admin rollback start from afternoon friday cuz my bro his name kodak recycling at outpost

[shadow spoke]

Hey I bought vip yesterday for US Medium but now I am in queue again for some reason.

<@&274971100184576010>

I don't want a refund just want it to work.

[light raven]

SEA Long is back online ?

[fresh cave]

When will the one-click finishing function of the barrel be added?

[molten flicker]

#payment-support could you make ticket here?

[shadow spoke]

I already did.

[molten flicker]

#announcements message

[shadow spoke]

I don't want a refund just want it work.

[molten flicker]

our payment team will respond to you asap

[shadow spoke]

Ok thanks

[haughty magnet]

rustafied has proxy servers

[raven bison]

Wdym

[hybrid hound]

joined steam group but not getting auth for it for kit

[sudden laurel]

EU Medium is down

server dont work

[mystic moth]

ye(

as soon as I found the jackhammer

NICEEE

[sudden laurel]

<@&274971100184576010> EU Mediun dont work, maybe need reboot?

[winter merlin]

server is sleeping

[silk arrow]

server EU medium lag, and stop working, pls restart server

[runic bone]

fix eu medium server pls

[thin plover]

!ticket

[marble mantle]

Hey, @high elm

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[cerulean spoke]

Hello, do you know what is wrong with EU med at the mometn

[thin plover]

seems like it's offline, we'll wait and see if it boots up again on it's own if not I'll contact the devs

[thin plover]

nvm, already got answered in general #general message

[cerulean spoke]

legend

[thin plover]

just be patient and it should be back up in a few minutes

[quasi ember]

!steamid

[marble mantle]

Hey, @quasi ember

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[neat pivot]

/ticket reply1

[marble mantle]

Hey, @neat pivot

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[weak cedar]

@stiff widget

[rocky harness]

<@&274971100184576010> what happened to sea main?

[narrow kelp]

😄 its sleeping?

[formal lantern]

/report

[marble mantle]

Hey, @formal lantern

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[umbral dust]

again disconnect problem at sea long and main, i cant even find the servers in server list, neither does the console menu works
its been days
like what the hell bruh

[weak cedar]

who you reporting

[umbral dust]

hello mr admins please some update would be nice, you said the server is online

[raven mist]

Give em some time

[umbral dust]

ok i gave them some time, now what

you should become an admin again, if you wanna be involved this much

[raven mist]

This is it? You were typing for 6 mins straight

[umbral dust]

i typed two words and went to receive a call ,came back and finished the sentence, surprised you were looking at the screen for that long

[narrow kelp]

worlds shortest novel

[raven mist]

[languid wren]

Guys, who is Rustoria.co | ✪ Loren? he send me friend request and wrote something on my steam-wall

[lyric basalt]

its scam

[languid wren]

oh, Thank you

[fathom folio]

i am vpn ban steamid is 76561198804478638
plz best adim

[brazen marten]

How to Verifed?

[lyric basalt]

!verify

[marble mantle]

Hey, @brazen marten

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[fathom folio]

help me adim plz

[lyric basalt]

wait 15 mins and then try to connect

[fathom folio]

thx best adim

[torpid falcon]

hi admin base near my base just admited to me he toggles cheats after we had convirsation that a zerg was eye balling his base and he quote told me i will toggle my cheats if they come

[turbid forge]

Is placing 200 watch towers around my base bannable? xD

[blissful herald]

If its gonna start affecting server performance, yes there is a possibility then

[turbid forge]

Is this enough? XD

[wheat tusk]

• there is more in the water too

on the other side of our base

[weak cedar]

suck it up only 2 rows mate

still got another 2 to go

[umbral mulch]

your bad at counting

[paper python]

!force

[marble mantle]

Hey, @paper python

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

3x will skip the wipe on Friday. 10x will wipe again on Friday.

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1717696800:F> (your local time) is the time of the next force wipe and it will happen <t:1717696800:R>.

[ocean fog]

I accidentally left my payment on auto renew, and i am hoping for a refund because i dont play rust anymore.

[sharp latch]

Admin i got banned wrongly i believe, could you please help me out: https://steamcommunity.com/profiles/76561198183407642/

[near halo]

will i ever be unbanned i was banned for playing with a cheater but i didnt know he was cheating i played with some random guy from the rust discord it was 10 months ago too - https://steamcommunity.com/profiles/76561199451713844/

[hexed nimbus]

!appeal

[marble mantle]

Hey, @sharp latch

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[sharp latch]

i did already, but had a chat with a support who told me i could text it here in the hope of faster support then 3 business days as ussual

[hexed nimbus]

It’s not appeals only go trough the site. Unless in some cases it’s a vpn ban due to being provided a bad ip

[near halo]

my ban appeal wich was months ago got rejected so i cant even make a new appeal

the ban was 10 months ago and on the 2x

[hexed nimbus]

Correct if it’s denied it’s the final decision

[near halo]

but i didnt do anything wrong tho

i just played duo with some random guy from the rust discord

and he was cheating apparently wich i did not realize and then we both got banned i got banned for playing with hacker

it was 10 months ago too didnt know much bout the game back then

[sharp latch]

Okay well noted, then i will just await 3 days before i can play on your servers again, after you reviwed the apeal. Thanks

[hexed nimbus]

That should be a 7 day temp normally and if appealed should have ended unless the admins have others hard evidence something else was going on

[near halo]

well the ban reason says playing with hacker so could you please look into it for me?

my friends are playing rustoria mondays and i rlly just wanna join them

[hexed nimbus]

I can’t I used to be staff but no more do you remember why the said as reason for the denial

[near halo]

no

it was like 4 months ago and i dont think i can still see the reason

[hexed nimbus]

Look on the bans page login and see what it says

[near halo]

where is that

[hexed nimbus]

#support message

[near halo]

it says

ban Already Appealed
You already submitted an appeal for this ban.
BANNED FOR
Playing with hacker
2x Vanilla EU
10 months ago

thats what it says

just copy and pasted it

[hexed nimbus]

@lyric basalt you able to take a look 👆

[hexed nimbus]

!steamid

[marble mantle]

Hey, @near halo

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[near halo]

76561199451713844

[hexed nimbus]

Just be patient hope he around and able to check for you. Nothing else I can do

[near halo]

alright thanks

[pale hatch]

.

[lyric basalt]

Will forward to banning admin

[wheat tusk]

marzy where can i make a ticket

[lyric basalt]

!ticket

[marble mantle]

Hey, @wheat tusk

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[wheat tusk]

cxan u join support call rq?

[sharp latch]

@lyric basalt can u also look at mine? Appeal #5bbc84
Thanks alot, as yes im addicted to rust

[near halo]

alright thank you

[weak cedar]

Hey not cool

[placid fiber]

!ticket

[marble mantle]

Hey, @placid fiber

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[fickle sparrow]

um can someone check my ticket it has been like 3 days

thanks

[peak monolith]

They will get to it when they can.

!appeal

[marble mantle]

Hey, @dusk roost

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fickle sparrow]

It says 1to 3 business days so

[peak monolith]

It can be more or less, based on the situation. Be patient, please 🙂

[honest mirage]

someone join support vcv

[fringe tree]

Just woke up, would it be possible to provide the support here?

[honest mirage]

Yea where im sorry

[fringe tree]

In this channel

What did you need help with?

[honest mirage]

Oh well me and my buddys got banned for 6 days for playing with cheaters and idk why it happened we never invited anyone esle to our team or anything like that

[fringe tree]

Have you made an appeal yet?

[honest mirage]

yea i just sent it

[fringe tree]

Okay, wonderful! It can take up to 1-3 business days. If you wish to see the duration left, you can connect to the server and it should give an exact time. Additionally, the status of your appeal can be seen on the support page

[honest mirage]

Thank you so much

[still nest]

how to report a player?

[gloomy sparrow]

!report

[marble mantle]

Hey, @still nest

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[honest kettle]

Do you have an administrator?

[fringe tree]

Yes

I'm not an Admin, but I could possibly help

[honest kettle]

hi

[fringe tree]

Ah, I see. Appeals can take up to 1-3 business days

The Admin team will respond to you soon as possible

[honest kettle]

Thank you

[storm imp]

!report

[marble mantle]

Hey, @storm imp

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[strange saffron]

are any of these dogshit admins gonne go watch the servers?

[light summit]

hello. if you'd like to report a rulebreaker, you may do so on our website and our admins will look into your ticket as soon as they can. however, we would also appreciate if you were patient and most importantly respectful with your words 🙂

[hexed nimbus]

Typical Dyo question be nicer mate

[dim forum]

is there any1 else who can handle payment support other than luke?

[hexed nimbus]

Afraid not as it contains sensitive info so only less then a handful can

But Luke kinda the main dude you need

[dim forum]

I'll just buy another q skip and hopefully get it back in credit for another wipe ig

ok sick now my 2nd vip isn't working

[real ravine]

how do you see when your ticket has been reviewed or anything like that

[boreal thistle]

On the website you can see.

[dim forum]

is there perhaps a admin who can queue skip me until luke is able to tend to both my vip's not working...

I have all the details for the purchases on hand and frankly I just wanna game

[real ravine]

how long does a ban appeal take?

[boreal thistle]

Usualy from 1-3 bussines days but it can be more or less.

[real ravine]

so me being false banned can take up till wednesday to be just reviewed?

[fringe tree]

We will work towards your appeal fast as possible

[dim forum]

What about queue skip's? can a queue skip be authorised by a admin under the basis that the individual has all payment receipts that they should have vip (temporary fix until Luke is able to tend to the matter)

[fringe tree]

Queue skips are rarely issued, unfortunately, we will work on your ticket soon as possible

[dim forum]

Yes I understand why they would be rarely issued but I've bought a 2nd vip because Luke is offline so I don't have to wait for him to get on to tend to it, would a admin not be able to queue skip provided I give both receipts?

[bright totem]

bro can i please get un banned i am not hacking

every time i load in i get auto kicked for hacking

i opend a ticket like 2 weeks ago

[hexed nimbus]

You using a vpn ?

[fathom folio]

！trick

[raven mist]

Maybe but that needs to happen in a #payment-support ticket

[dim forum]

Been resolved now, thanks for the answers doe guys 👍

[jaunty matrix]

admins please check Ticket #201de1

fast please

[tribal bane]

Ticket #ce1a4b too

[fluid basin]

how do i make a ticket for a cheater

[quasi dew]

!ticket and f7 Ingame

[marble mantle]

Hey, @fluid basin

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[daring flame]

<@&274971100184576010>

how do i join back if i joined and got kicked

i have to wait whole queue?

for 2nd time?

kinda sad

[subtle cape]

@indigo rock is waiting for you @thorny dune

[steep meadow]

Need help. Steam says not linked can’t use shop or my kit. My steam is linked. Waiting in support channel now

[rough palm]

i cant join keeps kicking me for hacking? news to me...

[tidal sparrow]

Hey im having a ping warning that i never got before is there any issues with the eu main server?
I usually play at max 30 ping but right now i have 80 and it keeps spiking to 300
I tried to restart the pc but didnt fix

[lyric basalt]

!appeal

[marble mantle]

Hey, @rough palm

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[rough palm]

ive never been banned or muted from the server? this is the first time ive been on in like 6 months

[lyric basalt]

Post your steamID here

[rough palm]

https://steamcommunity.com/profiles/76561198147279586/edit/settings

[peak monolith]

!network

[marble mantle]

Hey, @tidal sparrow

If you are experiencing connectivity issues, such as:

• Rubberbanding
• Time-outs
• Noticeable ping or packet loss spikes

First try closing Rust and restarting Steam. If this doesn't work, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #network-support-old and provide your SteamID64 and any other relevant information so you can get the issue resolved faster.

[reef snow]

.

im wondering why Im not able to make a support ticket?

this isnt fair

[hexed nimbus]

is it a appeal or report ??

[reef snow]

appeal

on the offical webiste

[robust musk]

Did you appeal already?

[lyric basalt]

!appeal

[marble mantle]

Hey, @reef snow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[lyric basalt]

Also post your steamID here

[reef snow]

yes i did

[lyric basalt]

So I can take a look

[reef snow]

but my appeal was 18 months ago and I feel like it wasnt read thoughtfully

/76561199235665174

[robust musk]

Seen that marzy is already here hell help you 🙂 thanks marzy

[reef snow]

thanks, i would just like to re-appeal because my appeal was 18 months ago and I feel like i should get a second chance to play your guys servers. To this day I feel like I was wrongfully banned

[glad fern]

!ticket

[marble mantle]

Hey, @glad fern

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[real ravine]

is it possible for anyone to take a look at my ban appeal real quick as im completely unsure as to why i was banned

76561198985808652

[rough palm]

@lyric basalt any news?

[fringe tree]

If you wish to see the reason, feel free to connect to the server and it should list it

[real ravine]

yes it says hacking but i dont know why becasue i havent played in 2 days and was not banned whilst playing

[reef snow]

any news?

[fringe tree]

Hmm, are you using a VPN?

[real ravine]

no im not using a vpn or anything in the background

im really confused on the whole situation and so are the people i was playing with

[fringe tree]

Well, appeals take 1-3 business days, I'm unsure why you were banned. It may have been your teammates and possibly been association.

[reef snow]

I still need help on why I cant make an appeal on the website?

[real ravine]

my teamates havent been banned they are playing today

[reef snow]

Im guessing you guys are still looking into this?

[thick cove]

How do we get help with all these cheaters?

[obsidian surge]

i was false banned for 3 days a few days ago i am now unbanned and now when i try to join any rustoria servers it says "hacking" lmao

[real ravine]

i only get to play a day or 2 every couple weeks so i was hoping it could be resolved sooner

[thick cove]

Theyre using switch hacks they toggle off and on to show them where players are at

[fringe tree]

!report

[marble mantle]

Hey, @thick cove

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[fringe tree]

Are you using a VPN

[obsidian surge]

no i am not

[real ravine]

do you get to speak to an admin in the waiting for support channel?

[obsidian surge]

i would assume it was because of my false ban it was a 3 day ban

as i said im unbanned now

[fringe tree]

At certain times, yes. But you're not required to wait in the channel

[robust wasp]

help

[fringe tree]

Hmm, interesting. I'd advise reaching out to one of the Admins and/or creating another appeal.

[robust wasp]

clan cheaters

[fringe tree]

!report

[marble mantle]

Hey, @robust wasp

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[real ravine]

whats the best way to try reach out to an admin?

[fringe tree]

Well, I will say in this case I wouldn't advise reaching out to an Admin and waiting for your ticket.

[real ravine]

yeah its just odd cause it seems like a few people are getting banned for hacking with no prior bans or mutes

[hexed nimbus]

you dont need priors to get banned for hacking if you cheat you cheat you get caught you get caught

[wispy dirge]

!reportru @robust wasp

[marble mantle]

Привет, @robust wasp

Чтобы правильно сообщить о нарушении правил на наших серверах, воспользуйтесь одним из следующих способов:
- Перейдите на наш веб-сайт https://rustoria.co/support/report, создайте обращение, укажите ту информацию, которая наиболее точно описывает нарушение правил.
- Используйте команду /ticket В-ИГРЕ, укажите имена нарушителей, а так же их действия.

Чтобы добавить доказательство в своё обращение используйте следующий метод:
- Чтобы прикрепить скриншоты, загрузите их на сервис, например Imgur, и добавьте ссылку в своё обращение.
- Чтобы прикрепить видео-доказательство, загрузите его на сервис, например Streamable или YouTube, и добавьте ссылку в своё обращение.

Если вы получили бан и хотите подать апелляцию, пожалуйста используйте команду !appealRU в Discord.

[real ravine]

thats fair enough but when im supposedly caught cheating when my pc isnt even turned on and i havent got 1 kill on the server aswell as only playing for a couple days it comes across quite odd

[twin surge]

Hello, how long does it take to respond to a ticket about a cheater?

[cerulean shale]

how use skinbox in 5x

[wispy dirge]

Type /skinbox

[wispy dirge]

Response times vary.

[cerulean shale]

it say I don't have permission I have linked my discord already

[deft idol]

how do i report someone

[slender bison]

is the coming eu mondays a force wipe ?

[deft idol]

nah small

[fringe tree]

!report

[marble mantle]

Hey, @deft idol

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[fringe tree]

#oldserverinfo

[raven mist]

Force wipe is every first thursday of the month

[brave sonnet]

can i speak with an admin abt rustoria us main. theres a cheater on here and he keeps killing me and he can see through walls

[pure bronze]

why is my account got banned for no reason again?

[hexed nimbus]

!report

[marble mantle]

Hey, @brave sonnet

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

Hey, @pure bronze

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[pure bronze]

Unbanned, thanks

[ruby kestrel]

I just got muted on eu main

[lyric basalt]

Can you post your steamid and I will have a look

[steel dagger]

i need a admin please check the tickets hacker in us small

[lyric lynx]

/ticket

[marble mantle]

Hey, @lyric lynx

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[odd oar]

so i waiting the 7 day timer to get unbanned and i go to join the server after its up and it still says i am banned

what do i do

[floral panther]

i was banned for playing with cheater and there was a 7 day timer and the timer is gone now and im still banned

[fringe tree]

!STEAMID - Reach out to an Admin via DM and ask for their help Additionally, I would grab your STEAMID to help you out

[floral panther]

from rustoria

[marble mantle]

Hey, @odd oar

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[fringe tree]

#support message

Refer to the message above

Grab your SteamID and reach out to an Admin

[odd oar]

76561199644003932

!STEAMMID

@fringe tree are you a admin

[fringe tree]

Nope, I'm just a chat moderator

[odd oar]

how do i send it to them

[fringe tree]

There's a few Admins, but on the top right you should be able to see the member list and you can pick any quite frankly.

[odd oar]

i sent 2 of them a dm

[neon crypt]

hello

punchmade is my friend

i am also still banned

could i have help?

[fringe tree]

Has your timer also expired?

[neon crypt]

yes

i have dm every1 but no body has responded will i be unbanned soon?

[fringe tree]

Yes.

[neon crypt]

ok thanks

[shy remnant]

You should try again after waiting complete 15mn

Ban might take some time to expire, mostly if you spam connect

[neon crypt]

ok will do thank you

[shy remnant]

It’s been 10mn since you tried last time

Please let it another 5-10mn

[shy remnant]

Have you tried ?

[neon crypt]

yeah still banned

[odd oar]

me too

[shy remnant]

On phone rn so I can’t look properly, will try to transfer this to someone else

[odd oar]

heres my steam id

[neon crypt]

alr thanks

[odd oar]

mine too pls we are having the same problem

[shy remnant]

I only have PunchMade’s SteamID

[neon crypt]

i will send mine

911371493

[shy remnant]

That’s not a proper SteamID format we are looking for

[shy remnant]

!steamid

[marble mantle]

Hey, @neon crypt

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[neon crypt]

mb

76561198871637221

im unbanned thanks

[shy remnant]

You are indeed unbanned, as you were spamming connect, you’ll have to wait a bit before the ban gets auto lifted. I do not have an ETA but allow it several minutes or an hour before trying

And do not spam it

[royal sail]

hacker on us long. named ROGUE

[marble mantle]

Hey, @royal sail

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[mighty notch]

it says come see jacob where is he

[smoky cape]

Give @torn heart a dm

[mighty notch]

jacobs not home

[steep sandal]

how to report

[torn heart]

i'm not actually just send me your steamID in a dm and i'll get back to you when i am

[steep sandal]

cheater at eu main raiding 76561199123722333

[marble mantle]

Hey, @steep sandal

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[cedar kiln]

Uhm i just got kicked for having more then 3 players on a team but i only have 3 and i was the only one online and i didnt invite anyone please help

[naive ember]

My support ticket has been opened forever

[cedar kiln]

What is forever?

[wispy dirge]

?appeal - You will need to create an appeal for the admins to review.

[marble mantle]

Hey, @cedar kiln

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[cedar kiln]

Already did

[wispy dirge]

Give it some time for a reply.

[cedar kiln]

I am just trying to get back on to grind and make sure i dont get raided there were so many raids happening near me and im worried

[naive ember]

4 dats

[lucid trail]

Rust+ doesn't work on BR MAIN?

[brittle narwhal]

Hi sea main Monday

Stilling offline ?

[torn heart]

nope servers back up #announcements

[reef snow]

Hello rustoria admins, I recently asked for support on why Im not abble to appeal and I got fulled egoed by your staff. Still wondering why?

[thorn forge]

server is NOT up

[brittle narwhal]

When finished?

[steel dagger]

admin check tickets checkkkk workkkk please 5 hours i placed the tickets

[chrome rampart]

hey admin why am i banned for 6 days on us main for "playing with hacker"

my teammates arent banned

i havent teamed with anyone else

[pale swallow]

!appeal

[marble mantle]

Hey, @chrome rampart

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[sleek radish]

ss

[chrome rampart]

i did appeal and now it says unabnned in 6 days

i just wanna know why i got banned in the first place

[steel dagger]

6 hours and the admins dont check my ticket the guy super hacker only play this server hahaha

[dusk roost]

@blissful herald you said to write on May 18

[chrome rampart]

bruhhh

[fringe tree]

Tickets can vary on time depending on the Admins workload. We hope to reach your ticket soon as possible

[fringe tree]

Connecting to the server would provide a reason

[balmy lagoon]

Need support with admin.

For a ticket please.

[torn pine]

Tickets typically take 1-3 days. They will get to it asap.

[chrome rampart]

it says "playing with hacker" ^^

but my teammates arent banned

it makesno sense

[honest dirge]

just got a stean message from a admin called "nor" telling me to vote for rustorias ak twitch skin or something. i was told i can get vip on this server but he/she hasnt responded yet.

[fringe tree]

Nope

Please do not stay in contact with them and report them Rustoria staff will NEVER message you personally on steam.

If you see any links, please avoid them. If you already clicked one, I'd advise changing your steam password if any information was provided

[honest dirge]

yeah no links where clicked on. sucks because i was talking to them for a while about the whole vip thing.

[fringe tree]

Yeah, apologies about that. Happens pretty frequently that a player will mock a staff member or try to scam people.

[honest dirge]

how much is vip?

[fringe tree]

Depends on the server and duration, you can head to the support page with the message below though (:

!vip

[marble mantle]

Hey, @fringe tree

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[tribal mural]

How do the packages and vip work?

[fringe tree]

!appeal - Please make an appeal and the staff team will get to it soon as possible!

[marble mantle]

Hey, @chrome rampart

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[honest dirge]

yeah ill look into it forsure just wanna make sure ill be on before i purchase. are you a admin here?

[fringe tree]

Well, it depends on the server

For Modded:
It could grant additional kits
Queue Skip
Bonus items

Vanilla:
Mainly queue skip, nothing else

[fringe tree]

I'm just a chat mod, but would be more than happy to help out if you have any questions / concerns!

[honest dirge]

okay well i think youve done enough, thank you for everything you truly helped.

[steel dagger]

6 hours_

?

[fringe tree]

Definitely would advise looking into your server of interest if it's Modded, but yeah mostly Vanilla gets queue skips and you can obtain the donator channel (:

[fringe tree]

Yes, it will most likely be responded by tonight It's the weekend so it may be possible that everything is slightly slower

[steel dagger]

These Russian servers are getting worse every day, before it wasn't like that, the general admin doesn't work, it seems like there needs to be cleaning

[tribal mural]

@fringe tree yea i was planning on getting the us monday package vanilla for tomorrow. Is the server wipe at 12pm or 1pm pacific?

[fringe tree]

We work vigilantly and with haste on tickets, I'm certain your ticket will be responded soon

[fringe tree]

#oldserverinfo the server info would be able to provide that information (:

[honest dirge]

#give eternal a raise

lol

[cursive kayak]

@tribal mural

:flag_us: US Mondays

IP: connect mon.rustoria.us:28010
Next Wipe: <t:1716231600:F> (<t:1716231600:R>)
Wipe Schedule: Mon @ 3PM EST
Map Size: 4000
Team UI: 12
Vote for Next Map

[steel dagger]

is rustoria not russian sorry

[tribal mural]

ty @fringe tree

[steel dagger]

The whole week has been like this or they don't pay enough or they have a bunch of useless people working poorly

[tribal mural]

youre a beast!

[fringe tree]

Much love, mate! Just trying to help out, I was playing a bunch on a modded server today. Had a blast, but any questions again feel free to shoot a ping and I'll try to help out to the best of my ability (:

[honest dirge]

okay man, thanks]

[fringe tree]

Rest assured, we will handle your ticket soon. Make sure to check the status on the support page. Sometimes the process can be extended if not much evidence is attached. If you haven't, attach all the videos in the ticket

[steel dagger]

I am on the support page and I added all the tests, a player with 100 hours, this is the only server that has played for a week and you have not banned it, it is absurd that rust is like this

[fringe tree]

We apologize for the inconvenience. You can additionally make an f7 report to see if they will be EAC banned

[brave aspen]

where can i submit a ticket for a player to be looked at for possibly cheating

[junior wing]

!ticket

[marble mantle]

Hey, @brave aspen

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[brave aspen]

I submitted it. can you look at it please

[junior wing]

Im just a player

[brave aspen]

oh

thank you for your help tho

just cant leave my base without being shot in the face everytime over and over from 200m w a AK

[brittle narwhal]

no rollback ? and got offline raid not fair

sea-main

[shrewd bough]

When does Sea Main come back it’s Monday

[shrewd bough]

Wait they didn’t do a rollback?

[chilly anvil]

my friend got hacking banned, but he didn't cheat,I though he got ban cause the vpn, can anyone help my friend?thanks so much!
76561199381101150

[lyric basalt]

Tell him to wait 15 mins then connect

[chilly anvil]

thanks so much!!!

[chrome tendon]

<@&274971100184576010> VPN banend, please help fix this problem. Steam ID: 76561199381101150

[lyric basalt]

seems like it was fixed

[rancid carbon]

kicked for playing with cheater?

[gloomy sparrow]

!appeal

[marble mantle]

Hey, @rancid carbon

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[scenic briar]

<@&274971100184576010> Hello admins, I have been banned from using VPN, please help me fix it.
Steam id 76561198155264846

[raven bison]

You can join in 5 minutes

[scenic briar]

okay

[chrome rampart]

whats up with all these false bans?

[polar sierra]

YO

[pearl mulch]

i got banned for hacking ???

[polar sierra]

i just got muted on toria medium for saying "KNEEHOW"

how in the hell is that mutable?

[blissful herald]

!appeal

[polar sierra]

<@&274971100184576010>

[marble mantle]

Hey, @chrome rampart

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[polar sierra]

can someone explain how "kneehow" is muteable?

[raven mist]

Why did you say kneehow

[polar sierra]

i was saying hi to them but dont know how to spell it

the chinese people

[raven mist]

Looks more like you are trying to say something else and now playing dumb

[polar sierra]

LMAO

how tf does that look like anything else?

it doesnt even sound like anything else

[raven mist]

Idk man why you are muted , im not staff. Just saying

[polar sierra]

READ IT OUTLOUD LOL

it legit is the sound they say for hi

[raven mist]

[polar sierra]

Nǐ hǎo

[blissful herald]

yeah your firt attemp at that word was correct as you say here, but then seems you just went the wrong way

[polar sierra]

this is how you say hi in chinese. kneehow is the same thing

[raven mist]

How the f are you making that kneehow

[polar sierra]

read it outloud buddy

[raven mist]

Just say it like you typed it here lmao “Nǐ hǎo”

[polar sierra]

@blissful herald how did i "go the wrong way" when i said the same thing twice

i legit just looked it up

if i said the same thing twice why did it get banned the second time? lmfao

im playing rust, didnt think i needed to look some shit up so i dont get muted

thats ridiculous

[blissful herald]

make a mute appeal then

if you think you got wrongly muted

[polar sierra]

where is that at.

[blissful herald]

as typing here, is not changing anything

[polar sierra]

you are an admin no? you can actually change it lmfao

[blissful herald]

we dont do discord appeal

[marble mantle]

Hey, @polar sierra

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[polar sierra]

i just made the appeal. you want to unmute me now?

[raw idol]

<@&274971100184576010> Hello admins, I have been banned from using VPN, please help me fix this problem.
Steam ID 76561198452427654

[narrow moss]

Hello I got ban(reason Hacking),for all rustoria servers.Can I appeal Steam ID: 76561199563191263

[lyric basalt]

Wait 15 mins then try to connect

[solar orchid]

hey, is it true that all rustoria servers will wipe tomorrow due to the new game update ?

[raw idol]

@lyric basaltokay

[misty scroll]

No, this is not true

[solar orchid]

thx for the reply

[misty scroll]

Where did you get that information?

[solar orchid]

in game chat, lots of ppl complaining, also friends have seen info in other forums

they might missunderstood because its writen global game update

[lavish wren]

I got banned on all rustoria servers for a reason hacking when logging in to the server. Why? Steam ID 76561199019718145

[lavish patio]

If it's not in official forum nor server then don't believe it and like what you did ask here admins/mods will give you an official answer

[misty scroll]

The only time we wipe all servers is on the first Thursday of each month, when the monthly update is released, otherwise you can see the wipe schedule for the specific server in #oldserverinfo

[solar orchid]

cool, thx for the info

[sick badger]

Is R2 on your payroll? they never seem to get banned, every single time i report them u say the are offline

[narrow moss]

<@&274971100184576010> I got banned for all rustoria servers reaseon Hacking. Steam ID: 76561199563191263

[marble mantle]

Hey, @narrow moss

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[lavish patio]

genuine question is there a VIP for SEA?

[vapid heart]

hi rustoria team, all my teammate is banned for playing with hacker, but we didn't found who the hacker is, and no one get banned for hacking
how can this things happened?

are we just too good at the game? and our enemies random report to us?

[lavish patio]

are* after my question above me there's a link for appeal...

[vapid heart]

i did the appeal

just curious how this things can happened

no one hacking, all the team member got banned with the description "playing with hacker"

[lavish patio]

Then it's good to wait 1st as it states the response time varies

[vapid heart]

we're on the middle of fight with enemies lol

[shrewd sail]

EU mondays wipe on 16:00?

[red crow]

When the wipe is on the server rustoria 2x vanilla?

[shrewd sail]

2x Vanilla 🇪🇺 Main is wiping через 2 часа at понедельник, 20 мая 2024 г., 16:00

этот ?

[peak monolith]

#oldserverinfo

[peak monolith]

!vip

[marble mantle]

Hey, @lavish patio

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[peak monolith]

Yup

[peak monolith]

!appeal unless they told you to just leave steamid

[marble mantle]

Hey, @narrow moss

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[peak monolith]

!appeal

[marble mantle]

Hey, @lavish wren

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[frail aspen]

If I play with a ban evader will I get banned?

[mint sigil]

!appeal

[marble mantle]

Hey, @mint sigil

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[raven mist]

Yes

[winged bough]

<@&274971100184576010> Can one of you check my appeal please? Been 4 days.

[raven mist]

4 Business days or did you create it on friday?

[winged bough]

I created it thursday

Yes, pray for me. Pray hard.

[near halo]

Wait!? You were the guy talking shit to Mearlin last night on US Small saying you were going to get him banned? And now you are in here begging for him to be banned?

[digital badger]

hello I need help because of a ban an admin or someone else could help me

[west osprey]

which appeal is yours? lol

[pale hatch]

where can u buy queskip

[torn heart]

!donate

[marble mantle]

Hey, @pale hatch

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[vagrant lily]

How to download the latest map for EU Mondays?

[lyric basalt]

it will be posted in #wipe-feed

[vagrant lily]

No download address available@lyric basalt

[silver spear]

happend again can some staff help me please

76561198308056340

[fringe tree]

Are you using a VPN?

[fringe tree]

Usually, it will be posted before the server is wiped maybe 5 minutes early

It will be available in #wipe-feed soon

[fringe tree]

#wipe-feed message

This message should take you to where you need to download it

[winged bough]

How do I check?

[lyric basalt]

just post here appeal number, you can see it when you open Rustoria website -->support

[winged bough]

#acb2f3

[winged bough]

Was that the right #?

[lyric basalt]

Yes its correct

[winged bough]

Alright, cool. Were you able to check it?

[lyric basalt]

Banning admin is aware of your appeal

[winged bough]

Alright, thank you

[karmic coral]

@blissful herald why did you kick me ?

[blissful herald]

!steamID

[marble mantle]

Hey, @karmic coral

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[karmic coral]

76561199119217129