support

[thin plover]

You mean EAC?

Look at our website rules

Rustoria.co/rules

[fringe tree]

!rules

[marble mantle]

Please see all rules for our servers at https://rustoria.co/rules

[fringe tree]

Have no idea why it didn't link

but it's above

[thin plover]

But normally, it's 180 days if you have ONE eac and it wasnt on our servers

[pine blade]

i need help

[wraith star]

fix the fucking lag on eu medium

[pine blade]

same but eu main

y???

can't play

[modern blade]

why are all the english people experiencing so much server lag

[valid birch]

!vip

[marble mantle]

Hey, @valid birch

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[valid birch]

mm sup, im having a issue with my vip suscription, got montlhy sub to a BR main, and didnt renew after wipe thrus's wipe

[autumn pulsar]

can somebody please answer the ticket i made 1 day ago since my house will decay in hrs???? Appeal #aef4c7

[grand stream]

What is the requirements for streamer vip ?

[quick bluff]

yo i need help from an admin right noiw

[autumn pulsar]

jesus christ 2 weeks of playtime and past vips, no bans, to just get banned for something i didnt even did? I am a fucking solo!

i got codelocks and u ban me for playing with haackers? what the fuck!

keylocks*

[quick bluff]

i need help Ticket #0d94be

[ocean thistle]

Your ban expired 5 minutes ago. Please listen to the prompt and stop spam connecting. You'll need to wait 10 minutes for the unban to sync up.

[agile knoll]

response time is 1-3 days

[quick bluff]

ok

[ocean thistle]

Wait 10 minutes before connecting and you should be good to go.

[quick bluff]

ok thanks

does restarting ganme help?

[ocean thistle]

I can see your appeal was been forwarded to your banning admin to review. Thanks for your patience in advance.

[ocean thistle]

Nah, just waiting.

[quick bluff]

dk what u just said but ok

[ocean thistle]

That wasn't for you sir haha

[quick bluff]

oh shi mb

[autumn pulsar]

yeah but then u get me back all my resources and things i had? that's the real question after being banned for assosiation as a solo with nobody auth on my tc???

because i got like 2 hrs left untill hqm decay and after 2 weeks i will never play on this server again, since u cant just steal other people time like this.

[shrewd sail]

@ocean thistle

[ocean thistle]

Sup

[shrewd sail]

wait

[ocean thistle]

[shrewd sail]

ты развиваешься, меня разбанить

oi

can you unban me?

[ocean thistle]

!appealru

[marble mantle]

Привет, @shrewd sail

Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://rustoria.co/support/appeal

Если ваш Discord привязан к учетной записи на https://rustoria.co/link вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.

Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

[shrewd sail]

ты сможешь посмотреть мой appeals

you can see my appeals

[ocean thistle]

What's your appeal id?

Or your steam id

[autumn pulsar]

Appeal #aef4c7

[shrewd sail]

Appeal #132a9b

a

[ocean thistle]

I already answered you @autumn pulsar

[agile knoll]

i understand your frustration but staffs cannot do that

[shrewd sail]

76561199425575900

this ?

[autumn pulsar]

ok, i just wanted this, i will wait so. Didnt see the message, i know it's your job, but understand that this game is more about time, and getting an unjustified ban after 2 weeks is very unpleasant. Thank you.

[ocean thistle]

Please give me a few moments to look into this.

[somber crane]

hi, server Rustoria US Long, man with nickname "Hazel" cheater 100% can admins check it?

[ocean thistle]

!ticket

[marble mantle]

Hey, @somber crane

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[shrewd sail]

okay

[naive ember]

sm1 help me w my ticket pls

#62d2f6

[fringe tree]

Tickets can vary on time while appeals can take 1-3 business days

We ask for your patience during this time.

[ocean thistle]

You'll need to wait for a response on the appeal

[quick bluff]

still not unbanned @ocean thistle

[ocean thistle]

Your ban expired 20 minutes ago but you're not waiting 10 minutes

The most you waited was 4 minutes

If you continue not to listen then it's going to be stuck like this

[quick bluff]

oh does connecting like reset it?

[ocean thistle]

Yes

[quick bluff]

mb

[bronze mountain]

Can anyone appeal my ban for chargebacks. I thought it was an unauthed charge and I didn't realize it was for rustoria. Is anyone able to help me?

[ocean thistle]

Please create a ticket in #payment-support

[bronze mountain]

i submitted it can u take a look?

[ocean thistle]

One of our admins on duty will get to it as soon as they are available. Thank you for submitting a ticket

[quick bluff]

@ocean thistle i waited 10+ min

still not working /;

[umbral dust]

10 hours since SEA Long has been down, is there an update on when the server will be back?

[ocean thistle]

Weird, yeah you did wait 13 minutes. You've been unbanned so it might be the spam connecting previously that's messing with it. Can you wait an additional 15 minutes or so?

[blazing fog]

hey can i remake a tickeyt

or can i only make 1

[ocean thistle]

#announcements message :(

[quick bluff]

;((((((((((((((((((((( I XAN MOREEEE

cant*

[autumn pulsar]

@ocean thistle can i ask if there is a possibility, since the admin that banned me is reviewing my appeal, when i will be unbanned? monday i will start working so it would be nice to at least know if i should change servers completely or if i will get the unban today

[ocean thistle]

I know I know :( But you're already unbanned so it's literally waiting for it to sync up

[blazing fog]

hey can i ask you sum

[umbral dust]

that is not an update, thats the cause of it

[quick bluff]

is their any way for u to know when im synced up or not?

[ocean thistle]

If you click the link it displays updates

[umbral dust]

ok thank you

[ocean thistle]

I'm unsure as I cannot speak for the admin in charge of your case. I would say it's highly unlikely you would be unbanned - but not 100% certain.

[ocean thistle]

Go ahead

[rocky harness]

any estimate time when sea main getting online again?

[ocean thistle]

No ETA sadly. :/ We're in the dark as much as you are

[quick bluff]

@ocean thistle

[ocean thistle]

[rocky harness]

:((

[quick bluff]

life is tuf

[blazing fog]

i was banned almost a year back on the ukn rtg anhd im trying to get unbanned but its only letting me make 1 ticket so i cant argue my case is theyre another way i can get in contact with an admin

[ocean thistle]

!steamid

[marble mantle]

Hey, @blazing fog

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[blazing fog]

76561199215098160

[ocean thistle]

Please give me a few moments while I take a look

[blazing fog]

i was bored of rust and went to cheating but im back now and all i need it for is scrims and playing with friends

[ocean thistle]

Your ban is permanent. You're no longer welcomed to play on any Rustoria servers.

[blazing fog]

so theyre is no way i can appeal it even if it was from like 3 years ago

[autumn pulsar]

@ocean thistle at least tell me who and why, like literally cant grasp my head around at who was hacking or why i got this.... literally i have never had 1 single ban from a single server in my 7.4k hrs, my steam profile is clear as sky in a sunny day, i joined some teams but never auth them anywhere neither i have them on my steam profile, this is the point. I got only codelocks and played mainly solo the entire wipe except for random alliances.... that's why i can't understand all of this

[blazing fog]

you dont give second chances @ocean thistle

[ocean thistle]

You may ask that in your appeal. It functions like a private chat room to your admin.

[autumn pulsar]

keylocks*

ok, thank you.

[ocean thistle]

No problem :)

[ocean thistle]

You appealing was your second chance and it was denied.

[blazing fog]

yeah but they didnt even give it a second look they just said no

didnt even say anything in the tickeyt

[autumn pulsar]

@ocean thistle can i ask who is the admin that banned me? the in game name, not thee discord, just for curiosity...

[ocean thistle]

Unfortunately that information is not public for a reason.

[autumn pulsar]

just wanna avoid being power played, since my kda is not the best but a honest 1.02, had some bad experience, but patience, will wait..

[spice wyvern]

hello i am from germany. Why is the ping of me and my mates so bad(112)on eu

[autumn pulsar]

if he is a non playing admin then i put my hands up

[blazing fog]

@ocean thistle so i cant make another ticket

[ocean thistle]

!network

[marble mantle]

Hey, @spice wyvern

If you are experiencing connectivity issues, such as:

• Rubberbanding
• Time-outs
• Noticeable ping or packet loss spikes

First try closing Rust and restarting Steam. If this doesn't work, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #network-support-old and provide your SteamID64 and any other relevant information so you can get the issue resolved faster.

[ocean thistle]

Correct. Your appeal was denied and that decision is final.

[blazing fog]

also is it becuase of my vac ban

or becuase of something else

[autumn pulsar]

man, if you cheated once, nether i would let you play, sincerely, even if i am mad as hell right now with this server

[blazing fog]

yeah i mean it was a mistake on a different game from a year ago

[young wharf]

is there a way to report people directly to an admin

[fringe tree]

Not necessarily, just make a ticket either on the website or in-game

!ticket @young wharf

[marble mantle]

Hey, @young wharf

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[autumn pulsar]

once a cheater.....i got rekt by them, my base got blown up 5 times, but that don't justify cheating in any way, what's the point, it's not even about money, then i would understand it better, cheating in those games like rust is just a waste of others time and energy... i'm not joking, if the appeal guy will show me proof of me playing with a hacker, i will go away myself, because ignorance is not an excuse. Next time i will not accept team request from random nakeds and teams, that's the lesson.

[quick bluff]

@ocean thistle I CANT ANYMPRE I WAITED 15 min and still CANNOT COPNMNECTTTT

[fringe tree]

Were you spamming it?

[quick bluff]

no

i waited 15 min

first 10 min, then 15

but i was spamming it before

[ocean thistle]

Give me a few moments to see what I can do from my end @quick bluff

[quick bluff]

ok

[upbeat summit]

wat

[fringe tree]

You have to speak to @void condor in the support channel or reach out to him.

[quick bluff]

@ocean thistle any progress

[ocean thistle]

Can you try to connect to RTG

connect rtg.rustoria.uk:28010

[quick bluff]

yes

i can

[ocean thistle]

[quick bluff]

it just disconnected me

[ocean thistle]

You connected to EU Main

[quick bluff]

no rtg firstr, then eu main

[ocean thistle]

Can you fully connect to RTG

[quick bluff]

mondays dosent work either, trying rtg again nowe

im in rtg

is that good news, xd

i am connecting now @ocean thistle

will see if i get kicked or not

[ocean thistle]

[ocean thistle]

WOOOO

Have a good weekend buddy

[quick bluff]

support has been good today

[quick bluff]

u too

[alpine geyser]

hello im trying to cancel my sub and it will not let me

Can anyone help?

[west mica]

!cancel

[marble mantle]

Hey, @alpine geyser

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[west mica]

You can follow these steps

[alpine geyser]

Thank you so much

[shrewd sail]

@ocean thistle

how many time i need wait for appeals

[peak monolith]

no need to tag admins 🙂 1-3 business days

[willow tendon]

My friend is banned from this discord and the support, could someone look into this because he has no idea why.

[heady current]

got association banned for a player in a team I didn't know was cheating or etc., would like some help on this topic as if I have to wait out the ban or I can get unbanned to play with other friend's of mine.

[gloomy sparrow]

!appeal

[marble mantle]

Hey, @heady current

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[gloomy sparrow]

Wether you knew or not doesn't matter

[sudden charm]

How long do you get a ban for playing with a cheater?

[west mica]

!steamid

[marble mantle]

Hey, @sudden charm

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[winged bough]

Anyone have any idea when admins plan to check ban appeals?

[sudden charm]

Can you see my appeal?

[winged bough]

I would like to enjoy my weekend on toria 😭

[west mica]

Can you provide your steam ID and I can

[sudden charm]

76561198184639862

[winged bough]

After you’re finished could you take a peak at mine? Please and thank you.

[west mica]

?steamid

[marble mantle]

Hey, @winged bough

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[sudden charm]

Did you find out?

[west mica]

Your ban is still under review. For now you are banned for 7 days

[sudden charm]

Can you look at my friend, he was banned by the system for reporting, he has 16 hours in total in this game, can you look at it? His steam ID is 76561199477874259

[sudden charm]

Why should I waste time on appeals? This year already 3 or 4 appeals already)

?

[winged bough]

76561198158639047

Take your time, appreciate the effort.

[west mica]

Your ban is still under review. I have asked your banning admin to take a look when they can. Typical response times are 1-3 business days

[winged bough]

Alrighty, appreciate it. Have a goodnight

[royal solstice]

Can i report cheater in discord aswell or only in game ?

[hexed nimbus]

!report

[marble mantle]

Hey, @royal solstice

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[acoustic tulip]

restock us med vip

[fringe tree]

VIP restocks when subscriptions expires. Feel free to head to the #vip-stock-role-assign and check the #vip-stock-alerts channel

[acoustic tulip]

can u just stock like 10

[fringe tree]

Unfortunately, I do not have any control over that. I'd advise getting the role from #vip-stock-role-assign to possibly get VIP

[hollow berry]

i have problems with my vip, i don't get the queue to rustoria us medium

[fringe tree]

!vipissues

[marble mantle]

Hey, @hollow berry

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[warm root]

My vip isnt working as well and have been waiting almost an hour for a response to my ticket

[fringe tree]

Only a handful of people can help with #payment-support. We hope to reach to your ticket soon as possible.

It should be most likely handled by today, but there isn't an ETA.

[acoustic tulip]

<@&274971100184576010> can u up us med pop to 450 why did it drop to 350?

[torn heart]

Performance causes it to drop, yesterday was full wipe and today the server has entities to load

[hollow berry]

the same thing happens to me as soon as I answer the ticket.

[acoustic tulip]

will it go back up??

[torn heart]

not likely, i don't expect the entities on the server to decrease from the amount present during a fresh wipe

[fringe tree]

Cap is typically 350-400

[acoustic tulip]

go back to 400 plz bro

[fringe tree]

!slots

[marble mantle]

Hey, @acoustic tulip

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[fringe tree]

We don't have any control over it

It's an automatic process (:

[acoustic tulip]

fk sake

[umbral dust]

so the weekend is gone for SEA players

?

[gritty lichen]

What's the plan when the SEA servers come back on btw?
Surely, there will be a reset

george stfu

[fringe tree]

It will go back an half an hour or hour back

[pliant hearth]

reported

[fringe tree]

Most likely will be notified in the #announcements channel

[umbral dust]

can you mute this georg guy, dude needs no help just being annoying

[gritty lichen]

eternal, respectfully, im gonna need an answer from an admin

i dont think that's a sufficient plan

[pliant hearth]

nuh uh

[fringe tree]

Apologies, I cannot.

[pliant hearth]

i do need help actually

[peak monolith]

Literally all we have right now. You can subscribe to the issue and it'll notify you when it's resolved.

[pliant hearth]

clearly

💀

[gritty lichen]

How about refunds to people that have paid for a service but didn't get that service i.e. VIP donater?

[fringe tree]

There isn't an ETA considering it's the host handling the issue

Not much information has been supplied

[gritty lichen]

There's already an ETA mate

[pliant hearth]

wdym paid? it clearly says "donate"

[peak monolith]

!cancel

[marble mantle]

Hey, @gritty lichen

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[fringe tree]

!vipissues - If you're curious about a refund

[marble mantle]

Hey, @fringe tree

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[raven mist]

Its not really something they control tho

[cedar bison]

ADMINS check tickets maybe

[peak monolith]

They will get to them when they can.

[pliant hearth]

if you used a credit card and it hasnt been that long you could simply do a chargeback

[gritty lichen]

Even if it's not something they control, people paid for a service they didn't get.

that's fraudulent lmao

[fringe tree]

Tickets are always being reviewed. Appeals take 1-3 business days while tickets are responded to faster usually. We hope to reach yours soon as possible.

[raven mist]

Who knows they will extend it, but dont get your hopes up high

[fringe tree]

!vipissues

[marble mantle]

Hey, @gritty lichen

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[pliant hearth]

why? you paid for a service that you didnt fully receive, as you said

[fringe tree]

Please refer to the TOS and if you fall under a catergory, you can refund it @gritty lichen.

[gritty lichen]

my hopes is always low for this server and they unsurprisingly meet the low expectations every time

[fringe tree]

Elsewise, there isn't much we can do on our half. You're more than welcome to make a #payment-support ticket as well.

[raven mist]

Sucks for you, they've always been great and still are

[peak monolith]

Sorry that you feel that way.

[cedar bison]

ahh you guys should get more admins if it takes few hours to answer tickets

[peak monolith]

We have tons of admins and servers. There are lots of tickets and appeals per day #staff-applications join us

[fringe tree]

Well, it's a balance of appeals and tickets. Staff are always sought out and being looked into

[gritty lichen]

bunch of useless fucks that get assigned "Chat mod" or "admin" here

[peak monolith]

Sorry you feel that way. #feedback-suggestions d

if you have improvements.

[raven mist]

Also bunch of useless fucks that always will complain, no matter what

[fringe tree]

We're sorry that you feel this way. We currently have no control over the host and can't accelerate the process. We hope to sustain your interest in Rustoria servers.

[peak monolith]

Also, you are welcome to join us and see what it's like on our side of the tracks 🙂 @gritty lichen

[gritty lichen]

pipe down mate, you don't have a backbone

[raven mist]

There we go, point proven. Have a nice day/night

[gritty lichen]

All g. I'm working 12 hour shifts in emergency department and try to relax with Rust

don't try to compare ur online role

[peak monolith]

If you're trying to relax with Rust, then I recommend finding something else to relax with lol

[raven mist]

Nobody is comparing, you are just being disrespectful

[gritty lichen]

don't tell me what do

[fringe tree]

If you're going to argue please carry this in DM's or in general. We apologize for the inconvenience.

[gritty lichen]

pipe down and continue being useless.

[peak monolith]

Also, you don't know a thing about my personal life, so don't make assumptions please 🙂

[fringe tree]

Mak, I wish for you not to get in potential trouble. Please take this elsewhere.

[gritty lichen]

Only admins should reply with plans. Not chat mods lol

[raven mist]

"emergency department" I feel bad for those guys

[fringe tree]

We have no control over the Sea server and it coming back up. It's been stated by an Admin.

[gritty lichen]

at least i know how to provide high quality service mate

[fringe tree]

#general message

[gritty lichen]

instead of replies of "we cant do anything"

[fringe tree]

Please refer to this message.

[raven mist]

I see, acting like that. You should show some more respect

[buoyant mango]

Its getting ddosed

[echo ivy]

Hello what do i get if i buy vip on rustoria eu main

[raven mist]

They can't do anything about it when its literally the host. All sea servers are down

[gritty lichen]

im the customer here. you're retarded

[fringe tree]

Mak, please carry this conversation elsewhere.

[peak monolith]

Which server? if you can, make a ticket in the server.

[pliant hearth]

Mak you could simply, idk, go outside?

[fringe tree]

!vip

[marble mantle]

Hey, @echo ivy

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[raven mist]

Oh yes, you would love that ppl behave that way towards you right ?

[fringe tree]

Mak, please carry this conversation elsewhere.

[gritty lichen]

Eat your vegetables, kids

[echo ivy]

Just skip queue no kits or something ?

[fringe tree]

This isn't a channel for chatting.

It's for support.

[gritty lichen]

there's no convo to carry

[echo ivy]

^

[fringe tree]

If you're playing modded, it does help with kits, yes.

[near shore]

You should eat meat

[peak monolith]

If it is for the Vanilla servers, there are no kits.

[gritty lichen]

dead end response from useless cunts

[near shore]

a lof of meat

[echo ivy]

i see vanilla is cooler tho in my opinion but the site isn't working properly

[winged bough]

Can someone check who my baqn admin is?

[peak monolith]

Sorry that you feel that way.

[peak monolith]

Our website?

[fringe tree]

Please make an appeal

!appeal

[marble mantle]

Hey, @fringe tree

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[echo ivy]

Yeah

[gritty lichen]

You're like a broken record with that partnerjohn

literally an AI can replace you irl

[fringe tree]

Mak, please.

[raven mist]

Get rid of this mak guy already holy shit

[peak monolith]

Are you having problems with purchasing VIP?

[gritty lichen]

Iq of 50

[west mica]

We dont disclose that information

[echo ivy]

Why is this kid Mak so angry

[pliant hearth]

ai will replace all of us

[peak monolith]

#staff-applications

[fringe tree]

This channel is for support, not arguing. Please carry this conversation elsewhere if you do not need help.

[gritty lichen]

Lies. Where's the support?

Right. None provided

[fringe tree]

Did you have additional questions?

[west mica]

Whats your issue?

[gritty lichen]

Read above awz3

[raven mist]

He IS the issue

[pliant hearth]

on that note i could train a GPT model and implement it as a bot in the channel that answers peoples questions, with an updateable data set

[gritty lichen]

who are you again?

you're neither chat mod nor admin. Idk what your relevance is to this convo. reflect on that prior to replying

[fringe tree]

Shenzyyy is a helpful individual. They have been a past Admin of this server.

[raven mist]

Think when you type. Talk to ppl with respect you cunt

[fringe tree]

#support message

It seems you're not content with our responses either, we're sorry if we can't supply the help needed.

[gritty lichen]

hypocritical.

[fringe tree]

Us chat mods have limited information in regards of the Sea servers.

[gritty lichen]

then just say that.
I've said only admins should reply to my issue.

[west mica]

They are offline, The host in the area is having issues. Totally out of our control.

[gritty lichen]

I don't need you to say some retarded generic reply like "If it qualifies for a refund, then it will". Well obviousl you dumb idiot..

[gritty lichen]

I'm referring to refunds of VIP's mate

[west mica]

Have you used your VIP? I.e have you connected to the server since purchasing VIP?

[acoustic tulip]

bs

[gritty lichen]

I've purchased VIP for the last 10 months consecutively.
Not this wipe.
That question is for my other 2 mates that have purchased them but cannot use it as the server is down for foreseeably 4 days in total.

Doesn't sound like there's any consideration in compensating for server downtime.
Irrespective of responsibility, the server provider should compensate for negative impacts on its customers, especially if they gave you actual money for the server to be fully functional

Does that make sense to your staff?

Please contemplate your response because I keep having to anticipate a generic AI reply like the previous chat mods have

[west mica]

I totally understand yours and your team mates frustration, However as this is a host issue it is out of our control. I would be happy to discuss this via voice with you if you would like to join voice channel,

[gritty lichen]

voice avoids record of text/proof and denies public knowledge though.

[raven mist]

Bruh

[gritty lichen]

is there something you can only say to me that cannot be disclosed to others? is that it?

[hollow berry]

I buy the server always on the second day I have to create a ticket because I do not jump the queue, my vip does not work and I always wait long times to be solved, if I was being looted I would lose everything because my vip does not work.

[gritty lichen]

what other explanation could there be lol

[west mica]

Okay, As you wish for a record of text/proof. Here are the TOS you and your team mates agreed to at the time of purchasing your VIP. https://rustoria.co/terms

[torn heart]

It's just easier to explain and understand through voice? Text isn't always the best form of communication between players and staff, especially when you don't want a generic response, anything said to you we would freely tell any other player, we just provided the option of voice as it creates a more human feeling connection, rather than getting a typed response.

[west mica]

May I direct your attention to point 6

[gritty lichen]

you mean the last line in point 6

that's a blanket non-refundable at purchase...

[hollow berry]

.

[raven mist]

Make a #payment-support ticket for that please

[fringe tree]

Only a handful of people handle #payment-support. We ask for your patience during this time as it's gradually soon to receive an answer.

[gritty lichen]

that's objectively false.
you should think about why any legal matter is in form of a document instead of hearsay or voice.

idk how you became admin mate. but that's dogshit info

[gritty lichen]

Understood. This server is not customer/player friendly. Just another business lol

[torn heart]

We were just offering the option of a voice chat as most players prefer that as they hear an actual person behind the message, rather than reading a typed out message, but if that's how you feel I apologize for trying to give you the option to speak to someone about the matter directly.

[gritty lichen]

are you saying I'm not an actual person typing this?

what? lol

[torn heart]

Not sure where you are getting that from, i'm referring to the fact that most people feel a voice interaction feels more human than a typed response on discord.

[gritty lichen]

"more human"

[analog pumice]

76561199593328163 admin plz help vpn ban

[buoyant mango]

What other server do you think? Obviously sea servers

[peak monolith]

They will answer you in the order that your ticket was received.

[gritty lichen]

hahaha

[analog pumice]

need help with vpn ban please help

[peak monolith]

We have a lot of servers.

[analog pumice]

they are chinese, he doesn't know how to use website

[buoyant mango]

Sea the only one down

[haughty jay]

hello staff 76561199593328163 my friend is vpn banned

[peak monolith]

#announcements

[buoyant mango]

???

[fringe tree]

!appealcn

[marble mantle]

您好, @analog pumice

如果需要申诉您的禁令或者禁言，请访问以下链接去提交您的申诉: https://rustoria.co/support/appeal

如果您在 https://rustoria.co/link 链接了您的Discord账号，您将会从机器人的私聊收到申诉回复。
否则您需要去申诉网站查询您的申诉进度。

当你提交了申诉之后，管理员会尽快审核以及处理您的申诉。
备注：正常回复时间为1-3天，但根据具体情况有可能延长或者缩短。

[buoyant mango]

how does that help

[fringe tree]

The server is currently down

[buoyant mango]

Yeah ik

[peak monolith]

You can subscribe to the issue. It is on the host side so it's out of our control for now.

[buoyant mango]

I said its getting ddosed

[fringe tree]

There isn't an ETA and you can subscribe to the issue to see when it's back up.

[fringe tree]

It's a host issue

[analog pumice]

please review fast

[raven mist]

Holy shit, open it and read it

[analog pumice]

yesterday it took 4 hours to review vpn ban

[green imp]

I get a "Hacking" error when logging into the server, can I fix this?

[analog pumice]

shenzyyyy!
why you no admin anymore?

[buoyant mango]

LOL BRO READ WHAT I CHECKED O#IT

[fringe tree]

!appeal

[marble mantle]

Hey, @green imp

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[buoyant mango]

nothing useful

sorry but truth said

[peak monolith]

There isn't anything else to add for the moment. Sorry for the lack of information, but we put it out as we receive it.

[buoyant mango]

no problem

[raven mist]

Blame tempest, thats all you will get for info from the host 😄

[acoustic tulip]

us med q has not moved vip are soold out sever pop aint capping gg

[fringe tree]

Wishing you the best, I've been through the line and it takes awhile

[acoustic tulip]

awhile for what

q not gonna move

[peak pivot]

hi
i want to ask one thing
why on rustoria theres no 5 min time that i can rejoin whitout Queue

bc its unfair for the people whit bad internet

[fringe tree]

#feedback-suggestions You're more than welcome to leave feedback! Unfortunately, I'm pretty sure there was a lot of issues with allowing grace periods of joining back.

[peak pivot]

ive waited 6 hours on Queue to play 10 min and be time outed

FAIR

[little coral]

The fact that ppl have VIP and its not working on 2nd day of wipe should be refunded something because they literally can't play when queue priority matters.

[fringe tree]

#general message

[peak pivot]

?\

[fringe tree]

You can refer to that message as to why we don't have a grace period

[hollow berry]

Exactly, I have been in line for 2 hours because my vip is not working.

[wary echo]

how can we report a guy flying into our base

is the staff on here any useful

[fringe tree]

!report

[marble mantle]

Hey, @wary echo

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hollow berry]

please i just want to log in to play check that my vip works.

[gleaming compass]

yo whats the policy of playing with a gameban

[noble terrace]

[gleaming compass]

what about for modded?

[gleaming compass]

yo listennnn it was bull

[torn heart]

same rules

minus the stacking

[gleaming compass]

alr

[hearty coral]

@torn heart hello sir

I have a VPN ban that shows play with hacker. However, I am not playing with the cheater and can help unbanned

my steam id 76561199681487465

[rapid oracle]

Dude I got banned for hacking?? I just played 6 hours straight😭 @torn heart my steam id is 76561199347724991 please help i did nothing wrong. I was sitting afk and then I got disconnect and it said I was hacking...

[fringe tree]

Please make an appeal

!appeal

[marble mantle]

Hey, @fringe tree

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fringe tree]

!appeal

[marble mantle]

Hey, @rapid oracle

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[warm root]

is there somewhere to loook for updates on vip issue tickets?

[hollow berry]

I want to play, someone who checks my ticket

[warm root]

like whre my tickets in line at or something lol

[steel dagger]

i need a admin please check the tickets thanks

[acoustic tulip]

bro put us med pop up

just do it

[gritty garnet]

^ fr

[fringe tree]

VIP issue tickets should have created a channel within the Discord

[warm root]

i meaent like how many tickeets are in front so i have an idea if i might be able to play or not tonight lol

[hollow berry]

I also think that I can enter to play with my team.

first I will finish the queue

[fringe tree]

Not to my understanding!

[turbid forge]

Im rustoria prisoner Xartasik please unmute me !!!

[fringe tree]

!appeal

[marble mantle]

Hey, @turbid forge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[turbid forge]

:(((

[hollow berry]

I still can't log in to play, should I go to sleep?

[fringe tree]

Most likely, yes. We will get to your ticket soon as possible!

Have a nice night

[cold fiber]

<@&274971100184576010> Rustoria.co - Sea long Is this server down? Why can't my team and I find this server?

[noble terrace]

Yes the server is down. The host is down at the moment.

[cold fiber]

When can we fix it? My base is corroding

[fringe tree]

Your base shouldn't be decaying

It will go back an hour when it's fixed

[cold fiber]

okay

@noble terrace Has the repair time been given so far

[winged bough]

Can someone check who my ban admin is, already made an appeal.

[noble terrace]

Your base will not decay if the server is offline

[noble terrace]

The host said as of now the estimated time is Monday :/

[cold fiber]

OKay

thank you very much

[steel dagger]

admins mods work responde the tickets

workkkkkkkkkkkk xd please hackerrrrrrssssssss

because they don't attend to the tickets, they attend to them at 6 hours when the hackers get tired of hacking and go to sleep

[fringe tree]

Depending on the workload of Admins, tickets can take a little bit longer. However, I can say that they're typically processed faster than tickets. It will be worked on soon as possible.

Additionally, it just hit the weekend so most of them are most likely taking a break from work

[hollow berry]

hello, can you help me with my problem with the vip, I can't get the queue to pop up?

Jag har redan skickat en biljett men ingenting

[fringe tree]

!vipissues

[marble mantle]

Hey, @hollow berry

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[steel dagger]

I don't understand how it is possible that more than 3 hours ago I made a ticket and it wasn't answered before, this didn't happen, the rust is turning into shit

[dense willow]

Administrator, I haven't entered US Monday this year, but it shows that I have been banned by the server. I was banned once when using the UU accelerator to enter the game yesterday, and the appeal has been resolved. But logging into the game today was permanently banned. Please check with the administrator, this is my ticket number (appeal #78a935). This is my Steam ID（https://steamcommunity.com/profiles/76561199183843757/）

[steel dagger]

How is it possible for something like this to be reported to someone and the admins don't do shit more than 3 hours ago I made the ticket for a full aimbot hacker without hours in the game and they don't do anything

Every day these rust servers are more bad and shitty because they don't take care of it or the community, they are only interested in the VIP

[fringe tree]

We're sorry that you feel this way about our server. As stated, Admins depending on the workload may have troubles getting to your ticket. We will reach to it soon as possible.

I will state that we do greatly appreciate users helping us, however, it's not imperative to donate.

[uneven oracle]

up pop us medium

[fringe tree]

!slots

[marble mantle]

Hey, @uneven oracle

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[fringe tree]

They typically cap out 350-400 to my understanding

[uneven oracle]

okie pookie

[sly moat]

Eternal

[vapid robin]

Eternal, there's a guy abusing the search lights glitch to destroy all people's FPS in the area, is that allowed?

[molten flicker]

Hey, feel free using /ticket to report this

[fringe tree]

!ticket

[marble mantle]

Hey, @vapid robin

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[fringe tree]

Either can utilize the website or in-game (:

[vapid robin]

Hello Olan, i already did it but we can't play right now in our base

[fringe tree]

Very interesting bug

[vapid robin]

i got a decept computer but other members from my team are running the game at 10 gps

[gleaming hound]

not a bug

[fringe tree]

Hopefully, an Admin will be able to review your report soon and help you out

[gleaming hound]

it's a grief base

technically not against the rules

you've clearly angered a large group

[vapid robin]

lower the players fps its not a glitch?

[vapid robin]

we didnt, we countered a raid and the owner of the base raged with that, when we gave him revenge haha

[gleaming hound]

Fair enough, the rules are here. https://rustoria.co/rules/vanilla - I would still make a ticket as there may be something the admins can do.

You are on 72 FPS currently so doesn't look like a huge punch to the gut

[graceful prism]

When will the Rustria.co sea main server be back up?

[vapid robin]

my computer its a beast, some teammates are running the game at 20 fps

if i move, fps swap to 40 xD

[inland sundial]

Hello, I have VIP subscription for Rustoria US Medium but I am sitting in a 100 person que right now..

<@&274971100184576010>

<@&274971100184576010> or <@&393554009799000064> ?

[molten flicker]

could you go through here #payment-support make ticket, our payment team will help you when they can

[inland sundial]

I did

[molten flicker]

Then you may have to wait for a while, sorry for the inconvenience!

they will reply to you asap

[inland sundial]

Waiting

[slim yoke]

Should work on something like if you get killed by a cheater, you get your loot by when they're banned. I doubt that's possible. As a solo, getting AK you get balantly ESP'd. Mrpotatoe, I reported him already but just hours of work gone. Even if banned I get nothing back.

[opaque geyser]

Hi server tell me come to discord I am here

[dark radish]

whats ur ingame name

[opaque geyser]

Joel

[dark radish]

dm me

[prisma marten]

can i speak to an admin please

[lean stump]

steam:76561198877352669 VPN ban, the ticket has been appealed, please review.

@dark radish

[pliant olive]

when is the SEA server coming online?

[lean stump]

<@&274971100184576010>

[hollow orbit]

i need admin help please

I'm waiting in support channel

[lean stump]

need help

[sudden laurel]

Hello! I found a bug! An industrial conveyor in front of electric furnaces destroys all loot except ore.

[graceful prism]

when is the SEA server coming online

[raven bison]

ETA Monday

[lean stump]

@raven bison

steam:76561198877352669 VPN ban, the ticket has been appealed, please review. help

[graceful prism]

<@&274971100184576010>
Servers will be online on Monday?

[raven bison]

That's the earliest ETA we currently have from our provider. https://status.path.net/incidents/f88dwzw8mldx

[raven bison]

You can play in around 5 minutes

[lean stump]

ok tk

[sudden laurel]

Can someone help me? My loot dispawn. I can enable screen demo

[graceful prism]

I understand that there is a problem with the provider. waiting for server to come online

[dense willow]

@raven bison Administrator, I haven't entered US Monday this year, but it shows that I have been banned by the server. I was banned once when using the UU accelerator to enter the game yesterday, and the appeal has been resolved. But logging into the game today was permanently banned. Please check with the administrator, this is my ticket number (appeal #78a935). This is my Steam ID（https://steamcommunity.com/profiles/76561199183843757/）

[buoyant rover]

Hi, my teammate was banned for "hacking", he was banned for using VPN, but he didn't see his ban on rustoria.co support, only the US Monday ban, and it was three days ago, but He has never joined the server

https://steamcommunity.com/id/84336642

@raven bison

[blissful herald]

no need to tag every admin for that

[buoyant rover]

ok sorry

[buoyant rover]

But we didn't find any issues and he joined the server yesterday

[blissful herald]

wait 15min then connect

[buoyant rover]

ok thank you

[lean stump]

Why Unblock VPNban now shows that you are banned from accessing the server for 3 days?

When it was launched, it was displayed as ban on the US server, but it did not play on the US server within one year. Appeals to VPNban, now it is displayed as banned for 3 days, please check.

https://steamcommunity.com/profiles/76561198877352669/

[echo ivy]

in how much time are servers up usually after a restart

5 mins ?

[blissful herald]

look general

[echo ivy]

+1

[lean stump]

SKy

[blissful herald]

Sum

[lean stump]

The ticket has been reviewed, and when you enter after 5 minutes, it says banned for 3 days, VPNban

[haughty magnet]

when sea main up?

[peak fractal]

why isnt eu med up?

[blissful herald]

#support message

[buoyant rover]

hi , my teammate got banned this server ? wtf

[marble mantle]

Hey, @buoyant rover

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[buoyant rover]

Nope

nothing

[blissful herald]

its again one of your cheap VPN you guys use

time to invest

[buoyant rover]

idk , i using Exitlag lul , he using UU

He from China , i from Taiwan

I asked him to change a VPN

[blissful herald]

you get vpn banned often or no

[buoyant rover]

No , i never got banned VPN

[blissful herald]

thats the reaosn most likly 😄

give me his steam ID

and tell him to check other VPN's

[buoyant rover]

China is always banned VPN

[buoyant rover]

https://steamcommunity.com/id/84336642

But he also used this VPN yesterday, but was not BANNED

[blissful herald]

tell him to wait 15min

ok

[warped robin]

My teammates also have the same problem

https://steamcommunity.com/profiles/76561199183843757/

[blissful herald]

same 15min

[warped robin]

It uses VPN to connect to the server and shows that it has been blocked by US Monday, but it has never joined US Monday
@blissful herald

[blissful herald]

no need to tag please

[warped robin]

OK thanks

There is another teammate

https://steamcommunity.com/profiles/76561198314103233/

[blissful herald]

15min, you guys as well maybe have a look into a different VPN provider

[warped robin]

httpTwo teammates were banned by VPN but never joined USMonday

Do you mean to ask them to switch to a different VPN, but they are now permanently banned

[blissful herald]

tell them NOT to connect for 15min

[warped robin]

and？

[blissful herald]

then join server, but I said I would suggest in fiuture using Or try different VPN provider

[dense willow]

Administrator, I haven't entered US Monday this year, but it shows that I have been banned by the server. I was banned once when using the UU accelerator to enter the game yesterday, and the appeal has been resolved. But logging into the game today was permanently banned. Please check with the administrator, this is my ticket number (appeal #78a935). This is my Steam ID（https://steamcommunity.com/profiles/76561199183843757/）

[blissful herald]

because seems a LOT of cheasters from Asia use UU

[warped robin]

yes too many people ban for UU

[blissful herald]

exactly, so maybe in future check other VPN

and see maybe somehting works better too

[warped robin]

OK i、

i call my team thanks sky

[blissful herald]

wait 15min then try again

[copper osprey]

DO YOU KNOW WHEN SEA LONG WILL RETURN?

[warped robin]

this 极光 is my teamer

[blissful herald]

if you would click on the link I tagged you in General chat, you would know when

[copper osprey]

MAY 20

[robust ledge]

I GET BANNED BUT IM SURE ITS VPN BAN,76561199381842626THATS MY ID

@blissful heraldPlease i need help

[nocturne bone]

All Sea force wipe or come back? please answer me.

[cold fiber]

#network-support-old

[quasi dew]

!appeal

[marble mantle]

Hey, @robust ledge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[turbid oxide]

What will happened to all bases when its downtime? Will be remain as it were or not? Just asking

[turbid oxide]

What will happened to all bases when its downtime? Will be remain as it were or not? Just asking

[keen karma]

help admin

help admin us small

[native cove]

Depends whether there’s been a rollback or not and if you were specifically in the middle of building your base.

Rollbacks are when either server saves didn’t save and you “go back in time” normally 10-20mins sometimes a little more who knows but it’s rare for this kind of thing to happen

[keen karma]

I need an urgent admin US small

[native cove]

Or nothing will happen during the downtime of a server and you just login to where you last were

[native cove]

!report

[marble mantle]

Hey, @keen karma

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[twilit fjord]

i cant create clan on the site, i have message ```Failed to create clan

Ensure the name isn't taken. If the issue persists, please contact support.```, i fix it, never mind

[native cove]

Follow the instructions provided by that bot message

[keen karma]

/report

[marble mantle]

Hey, @native cove

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[keen karma]

@native cove no speak inglis bro And I don't know how to ask for tickets and I need an urgent admin because of what just happened to my and my team

[thick hill]

/report

[marble mantle]

Hey, @thick hill

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[midnight spear]

350 pop medium is a fucking joke <@&274971100184576010>

[torn heart]

it's a medium servers what's funny about 350 pop

[midnight spear]

why not put it to normal 450?

all for the money

[torn heart]

450 is normal day of wipe when the server has nothing on it

[midnight spear]

last wipe mate it was literally 450 normal....

[torn heart]

350 is normal 24 hours + after when the server has to load bases alongside all of the players loot and entities

[midnight spear]

so with the ammount of people playing you think 350 is substantial?

how is main 700 pop then?

[torn heart]

because it's a main not a medium?

Main is gonna have higher pop than a medium

it's in the name

[midnight spear]

there was 450 players plus a 200 player queue, do the maths smart ass

[torn heart]

it's capped out at 450 on wipe day as it's medium

because of performance it's lowered to 350

i'm really not sure what's so smart ass about it? Medium servers won't host the same pop as a main ever because the expectations are completely different

[midnight spear]

can u tell me why i had a 600 minute session time and still couldnt get in the server? when i was next for at least first for 3 hours

[torn heart]

Just means people aren't leaving the server

we can't force people to leave

[midnight spear]

higher the expectation? u know that after eu long which is potentially bigger than main IMO everyone moves to medium

r2 gt ss nato all of them

[torn heart]

I'm not sure why you keep ignoring the fact that medium is going to be a lower capped pop because it's a medium server

[midnight spear]

mate i understand that

[torn heart]

so why are you comparing it to main or long

it's not the same

[midnight spear]

im just saying it would literally be a 600 pop for like a week at least if thats what the pop was

if medium could hold that that is

[torn heart]

it's not going to be 600 pop as it's a medium server

[midnight spear]

your clearly not understanding

so im finished with the conversation, hopefully you gained an insight of how most rustoria players feel

[torn heart]

You wanna explain what i'm not understanding then? All im getting from this conversation is you wish medium servers had the same population as a main or long, which doesn't make much sense

mediums are inherently going to have a lower population around the 300-400 mark, regardless as it's a medium sever

[raven mist]

If you dont want to wait queues, maybe rustoria is not for you

[robust ledge]

@torn heartbruh

iget banned 4h ago

i said i need help and nobody answer me

[robust ledge]

here

[clever lichen]

When they respond to the tickets, I need a solution

[velvet bronze]

@torn heart My partner and I died in the silo because of a bot bugged with infinite HDP that didn't count the shots, then another team went and fought us, I have test clips

@torn heart It is an injustice to lose all the weapons and silo loot for that

[raven mist]

You wont get loot back, they dont interfere with gameplay

[clever lichen]

@raven mist How can it have anything to do with the gameplay if it was a bot with infinite life.

???

[raven mist]

They just simply wont spawn loot back in, they cant do that on officials, and neither will they do on modded

Also its another team that killed you. Right?

[timber ruin]

full cheater on toria us med at F3 in a 2x2 honeycomb

[clever lichen]

I didn't kill another team, a silo bot killed me

[raven mist]

Make a ticket using /ticket

[raven mist]

Thats unfortunate, however they wont spawn loot back in

They are not allowed to

[clever lichen]

:c

Can I play a clip somewhere?

In the ticket I get the following error You're making tickets really fast. We'll create your ticket after this quick countdown.

[raven mist]

That means the clip is too big

[haughty magnet]

rustafied over rustoria

their servers r up

[dull osprey]

üéü hack 2x vanilla

[raven mist]

!reporr

!report

[marble mantle]

Hey, @raven mist

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[gloomy sparrow]

@odd summit how can we help?

[light raven]

@gloomy sparrow

[gloomy sparrow]

@light raven

Do you need help?

[odd summit]

I was banned for using VPN.

[light raven]

why sea long can not play

[gloomy sparrow]

#announcements

[gloomy sparrow]

!appeal

[marble mantle]

Hey, @odd summit

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fast mist]

!reporr

[fast mist]

!appeal, sorry for my mistake

[turbid oxide]

Thank man

[fathom folio]

adim
i need help
i am vpn ban for 76561198314103233

[solid girder]

Can a Admin look into these 2 tickets?
#90421d
#05d235

[marble mantle]

Hey, @fathom folio

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[balmy cypress]

they will as soon as they have a chance

[nocturne canyon]

last time it took 5 days for my mate, idk how looking at an appeal takes that long

[balmy cypress]

takes as long as it takes

humans are reviewing these things not a robot

[fathom folio]

i get plz

[proven tartan]

i am vpnban for game
i am steamid https://steamcommunity.com/profiles/76561198314103233/

[fathom folio]

adim？

[lyric basalt]

wait 15 mins and then you should be good

[fast nexus]

I got banned for hacking, while i wasn't. I have been reported by a whole clan after grubbing them with my friends and we all got banned.
I would like to appeal for my ban.. https://steamcommunity.com/profiles/76561199409452345/

[nocturne bloom]

I got banned for hacking, while i wasn't. I have been reported by a whole clan after grubbing them with my friends and we all got banned.
I would like to appeal for my ban.. https://steamcommunity.com/profiles/76561199112650385/

[sour gyro]

I got banned because my friend got accused of cheating he wasent hacking they were just farmers and got reported by all of them
https://steamcommunity.com/profiles/76561198081166745/

[lyric basalt]

!appeal

[marble mantle]

Hey, @fast nexus

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[lyric basalt]

@nocturne bloom you aswell

[sour gyro]

bro we had aks our wipe is gone if it takes 1-3 business days and i dont think its right

[lyric basalt]

@sour gyro you will need to appeal aswell

[sour gyro]

I have done it but its not right

[wary echo]

Will there be anything done about R2 Mvb or cheating is just fully allowed on rustoria servers as long as you lead a 50 deep group ?

those are not normal stats when you roam 24/7 on the most competitive rustoria server ^^

wake the fuck up admins

[raven mist]

18% accu, could be someone just roof camping lol

[crystal prism]

Check my ticket #944eea

vpn ban

Is there an administrator here?

[wary echo]

it's literally cause of people like you that people can freely cheat on here

[raven mist]

Because i wouldn't ban purely on stats?

[wary echo]

fcking dumbass i just said he roams 24/7

can't u read my statement before saying your bullshit

[raven mist]

So you are 24/7 in his group and tracking him?

[blissful herald]

@wary echo read DM bud

[crystal prism]

@blissful heraldCan you help me

[smoky shale]

helllooooo

[peak monolith]

Hello

[crystal prism]

@peak monolithCan you help me

[smoky shale]

Can someone please help wtf

where are all admins tf

[peak monolith]

What's up

[peak monolith]

What's up

[crystal prism]

vpn ban

Help me lift the ban

[bright copper]

ANY ADMINS ON

[peak monolith]

!appeal they will get to you

[marble mantle]

Hey, @crystal prism

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[peak monolith]

Make a ticket or appeal. They'll get to you

[bright copper]

there hard cheater on rustoria main his name is blue in game i have clip

!ticket

[marble mantle]

Hey, @bright copper

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[crystal prism]

I submitted my ticket

[peak monolith]

They will get back to you. Thank you for your patience.

[crystal prism]

Check my ticket #944eea

[peak monolith]

They will get to you when they can. I don't have access to it.

[west osprey]

What do you need help with?

[bright copper]

how do i make a ticket for cheaters

[peak monolith]

!ticket

[marble mantle]

Hey, @bright copper

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[smoky shale]

atleast lets star with someone moving me from the waiting for suppoort channel

[crystal prism]

@west ospreyCan I check my ticket

#944eea

[winged bough]

Been waiting on my appeal for 2 days. Sad 😦

[tender jacinth]

turrets auto unauthing people us med

please look into this

[near halo]

76561198155264864

vpn ban

The administrator can help solve the ban

[snow smelt]

eu main crash?

i have 90 queue wtf

[snow smelt]

why it crash for only certain people

[near halo]

76561198155264864
vpn ban
The administrator can help solve the ban

[snow smelt]

rollback please???

this is so unfair please rollback

[raven mist]

They wont rollback for that lol

[fringe tree]

!appeal

[marble mantle]

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fringe tree]

#feedback-suggestions

Please make a suggestion! Would love to see more available servers for everyone.

Honeslty thought it did exist though

For sure, I'm always advocating for more servers to have different people around the world

Appreciate the suggestion!

[near halo]

76561198155264864
vpn ban
The administrator can help solve the ban

vpn

[fringe tree]

Appeals take 1-3 business days

We will get to your ticket soon as possible

[buoyant mango]

any info on sea

[fringe tree]

ETA it'll be on Monday when it's back up

[buoyant mango]

jesus

[near halo]

vpn

Can you help me untie it directly?

is banned by the node

[fringe tree]

Unfortunately, I can't handle tickets / appeals

[sharp wagon]

can i get some assistance with a ban?

i genuinely cannot remember when/why i got banned but i would like to appeal it as im assuming it was a while ago

[agile knoll]

!banappeal

[marble mantle]

Hey, @sharp wagon

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[agile knoll]

you can make a ticket at the support website and someone in the staff team will check into it

[sharp wagon]

thanks, ill do that now

is there anything else i can provide on here to make it easier @agile knoll ?

[agile knoll]

no just in the ticket you should provide as much as you remember of your ban and it should be good

[sharp wagon]

thank you!

[green imp]

How long should I wait for a response to my banappeal?

[agile knoll]

it takes 1-3 days to get a response

[green imp]

thank u

[fringe tree]

Additionally, you can check the support page to see if you received a response!

[sharp wagon]

sorry for bothering not begging for my ticket to be looked at, but is there some type of thread I can look at to see what/when admins do respond?

im on the support website in ban/mute appeal tab, it shows I already submitted my appeal

[fringe tree]

You should be able to see the response of your ticket on the support page.

[fringe tree]

It will either be accepted or declined, most likely they haven't gotten around to it yet. It takes 1-3 business days.

[sharp wagon]

so will this just end up saying accepted denied?

ohhhh ok gotcha, thank you

[fringe tree]

Yeah, if the appeal was rejected it is the Admin final say.

[green imp]

What is the reason for the “hacking”? are these cheats or VPN or something else?

[fringe tree]

It could be for either or honestly

Have you ever invited a random to a team or had yourself cheating?

[green imp]

no

[hexed nimbus]

Depends if you use a vpn it could be bad ip if not the prob caught you

[fringe tree]

Okay, I would advise heading to the #network-support-old channel and making a ticket there

[hexed nimbus]

In eighter case you gotta make a appeal if you want t it to get looked at/resolved

[smoky shale]

Help again some1

[fringe tree]

Hello

[smoky shale]

I am in the waiting for support

[warm torrent]

Hey. I have vip but its putting me in a q on rustoria us med.

[fringe tree]

!vipissues

[marble mantle]

Hey, @warm torrent

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[warm torrent]

I was having no problems earlier but now its putting me in a q

I still have 27 days left on vip

[fringe tree]

Feel free to make a ticket in #payment-support. Sometimes issues happen with VIP. We're sorry for the inconvenience

[brave owl]

Hi, i have been disconnected for Hacking but never played in Rustoria, what does it mean

i play on fp servers normally

[sonic arrow]

where do i report a cheater after f7?

[surreal ridge]

I got banned for playing with a hacker but i didn't even play with him

[quasi dew]

!appeal

[marble mantle]

Hey, @surreal ridge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[quasi dew]

!report

[marble mantle]

Hey, @sonic arrow

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[quasi dew]

!appeal

[marble mantle]

Hey, @brave owl

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[dusk hamlet]

Rustoria main off?

[surreal ridge]

is it possible to get unbanned faster than 1-3 business days?

[torn heart]

All depends on the availability of your admin, so it's not guarenteed

[snow smelt]

@torn heart

i have an honest question

[torn heart]

whats the question

[surreal ridge]

what do we do if our base starts decaying before that we get unbanned?

[snow smelt]

we were in sattelite dish and some of my team got kicked but its wierd because the only people who got kicked were the one with tier 3 guns

and no other people on the server had this problem

[torn heart]

seems like it's just a unlucky timing with connection issues

[snow smelt]

but why only the people with tier 3 guns crashed?

[torn heart]

again, just seems unlucky

[near halo]

why am i getting kicked from the server with a reason hacking?

[surreal ridge]

@torn heart our base has like 12 hrs left is it possible taht we get unbanned before the base starts decaying?

[coral remnant]

Admins,can u unbann my new acc. I was banned for ban evasion, my main acc was banned for eac 172 days ago, but I wasn’t cheating i gave my acc for my friend and he was playing with cheats. I have all proofs

[torn heart]

180 days is the eac timing

so not yet

[coral remnant]

When 180 days will be,u will unbann my new acc?

[torn heart]

if it follows all the criteria to be unbanned yes

[coral remnant]

Thank u

[smoky shale]

@torn heart Hello! I just wanted to know can I get unbanned faster before my house decaying out

[coral remnant]

But where ican read criteria?

[torn heart]

again, depends on the availability of the admin who banned you, so no clue if they are around

[torn heart]

https://rustoria.co/rules

[near halo]

same

[coral remnant]

Thx , i have a question, when my main acc will reach 180 days i should write ticket?

[torn heart]

yeah you should make an appeal

[coral remnant]

Thx

[abstract frost]

!appeal

[marble mantle]

Hey, @abstract frost

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[eager ledge]

!appeal

[marble mantle]

Hey, @eager ledge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[eager ledge]

@torn heartneed help

[torn heart]

whats up

[eager ledge]

i got vpn baned

need help

[lyric basalt]

!steamid

[marble mantle]

Hey, @eager ledge

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[eager ledge]

76561199197032898

!steamid

[marble mantle]

Hey, @eager ledge

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[torn heart]

it's fixed, wait 15m and rejoin

[eager ledge]

okay thanks bro

[worn phoenix]

pull me support

[gloomy sparrow]

How can we help?

[worn phoenix]

i got hacked for no reason XD

me and my team

we where playing since yesterday

[gloomy sparrow]

!appeal @cyan oasis

[marble mantle]

Hey, @cyan oasis

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[worn phoenix]

and we rejoin now and we found we got banned ,

soo we buy the vip to start early and then we got banned we dont even have a single gun is that normal in rustoria ?

[gloomy sparrow]

@cyan oasis Playing with hackers, ban evaders or benefitting from the presence of hackers by association, deliberately or not, is not permitted.

#payment-support

[worn phoenix]

xD

[gloomy sparrow]

will drag you soon

[worn phoenix]

no one hacked soo please stop saying Hackers , i will be waiting

[torn heart]

you were gamebanned by EAC

that's why it says hacking

[raven mist]

[worn phoenix]

no

[cyan oasis]

thijmenhobbema

[worn phoenix]

https://steamcommunity.com/profiles/76561197995901741/

this is my steam

where is that hack

?

[cyan oasis]

Deze gebruiker heeft ook gespeeld als:
weed in my seed

I Love Russia The Motherland

Mr Lick My Weener

Vorige aliassen wissen

[raven mist]

Man has his fresh account ready

[worn phoenix]

fish accou nt

[raven mist]

Engels gaat je beter helpen maat

[worn phoenix]

u think im a 9 years old kiddo ?

they can see the record on the account

and they can check the ticket of the old account soo dont trash talk me at all @raven mist

[raven mist]

You’re coming here with an attitude

[cyan oasis]

https://steamcommunity.com/id/thijmenhobbema/

[raven mist]

Waar kunnen ze mee helpen?

[worn phoenix]

attitude thats 6 players are joining rust to play

and second day we had hacking

[torn heart]

Since you weren't gamebanned whilst playing on our servers, and it's over 180 days old, your new account is unbanned

[lyric basalt]

!appeal

[marble mantle]

Hey, @cyan oasis

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[worn phoenix]

wait a sec , its not about my old account

i have been playing on rustoria more than 300 hours

that was 2 years ago on same account

[near halo]

same thing

[worn phoenix]

u guys are support or just talking ? i dont get it

u say same thing while i just said i already played on the server

[lyric basalt]

!verify @cyan oasis

[marble mantle]

Hey, @cyan oasis

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[shrewd sail]

я пидар

[near halo]

xd

[radiant sorrel]

@torn heart are you around brotha?

[torn heart]

hello whats up

[snow smelt]

@torn heart

[lyric basalt]

@torn heart

[snow smelt]

satelite dish green room is not respawning and it automaticly opens when u put a fuse in a green card isnt requierd

its been hours

[radiant sorrel]

im banned for hacking i appealed but could u dm? like

i appealed but i genuinely am actually just this is wild

[worn phoenix]

!appeal

[marble mantle]

Hey, @worn phoenix

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[worn phoenix]

@lyric basalt u going to pull me ?

[torn heart]

wait 15m and rejoin should be fixed already

[worn phoenix]

@jacob what was the problem ? may i know ?

[tawny pollen]

how can i check if i got any vip active

[worn phoenix]

https://donate.rustoria.co/

[tawny pollen]

what about that

[worn phoenix]

u can check there

[tawny pollen]

thats just their site

[worn phoenix]

if its active

[tawny pollen]

idk how lol

[worn phoenix]

thats the vip link

login top left and the check

[peak monolith]

!vip sign in and hit top right on your account it'll show you

[marble mantle]

Hey, @tawny pollen

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[ashen mulch]

!appeal

[marble mantle]

Hey, @ashen mulch

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[ashen mulch]

cheater

[marble mantle]

Hey, @ashen mulch

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[ashen mulch]

&ticket

/ticket

[marble mantle]

Hey, @ashen mulch

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[fathom ledge]

/ticket help

[marble mantle]

Hey, @fathom ledge

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[robust harness]

can someoine do my ticket been waiting 3 days now

appeal

[fathom ledge]

how can ı open ticket

[torn heart]

!ticket

[marble mantle]

Hey, @fathom ledge

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[smoky shale]

Helllo

[fathom ledge]

!ticket

[marble mantle]

Hey, @fathom ledge

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[smoky shale]

Can someone please help me!!!!

[fathom ledge]

!ticket help

[marble mantle]

Hey, @fathom ledge

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[gloomy sparrow]

How can we help?

[smoky shale]

can you talk to me

brother

[gloomy sparrow]

Whats the issue

[smoky shale]

I am in the "waiting support"