#support

1 messages · Page 487 of 1

blissful herald
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Just block them and report

viral robin
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I want him to get banned in your discord too bc I was trying to recruit and I asked for his profile in steam and he send me s.team link. He might scam some1 else like that, luckily I was aware.

visual hemlock
#

ADMIN LOOK AT MY TICKEt

blissful herald
visual hemlock
blissful herald
#

@visual hemlock Hello?

visual hemlock
#

@blissful herald yes i created a ticket of these cheaters

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i want them off the server!\

blissful herald
visual hemlock
#

bruh how long

merry fox
#

why bannd for hacking?

blissful herald
visual hemlock
#

cant leave anywhere without these bozo instant killing me

blissful herald
#

you not the only one who making tickets, so the guys will get to it

visual hemlock
#

man nah ya mute players in a heart beat but cant get to tickets quick enough

#

common man do everyone a favor and look into it

merry fox
visual hemlock
#

he admitted he has scripts and quoted "its not cheating using scripts"

blissful herald
blissful herald
merry fox
#

help me bro

blissful herald
visual hemlock
#

nope their using cheats my team and i can confirm their cheating along with other in the server

blissful herald
visual hemlock
#

this is crazy

merry fox
#

I cant connect the sever for hacking

visual hemlock
#

"offcial"

marble mantleBOT
#

Hey, @merry fox

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

merry fox
#

i dont konw why

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i never be bannd

visual hemlock
#

stay banned nobody wants a ban player back

signal sage
#

f the ban appeal time is 1 to 3 days, then do I lose all my things for something that didn't even happen?
Appeal #0eb1de

merry fox
#

i am not hack

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i think i bannd for vpn

lyric basalt
merry fox
#

OK i have joined

#

thanks

graceful thorn
#

@lyric basalt hello man can u help me too? i do a ticket on website but no one did nothing pending for 9h, when i try to join i wait a bit and then before to join in i got disconnected for hacking on 2 accounts

lyric basalt
graceful thorn
#

broo thats a lot like i got banned for nothing that i do wrong and i been bantch like thats not fair

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thats crazy

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for one of your s plugin or anti cheat misstake i need to pay

outer jetty
#

any support on

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@lyric basalt q22222 on US 5x no be cheating like crazy

sharp axle
#

yo bro i made a appeal for my ban can you check it pls

hexed nimbus
lusty jewel
#

hi

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how can i make a ticket?

molten flicker
marble mantleBOT
#

Hey, @lusty jewel

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

lusty jewel
#

/ticket

marble mantleBOT
#

Hey, @lusty jewel

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

lusty jewel
#

I made a ticket on the website but they don't answer me

molten flicker
lusty jewel
#

ok

static sandal
marble mantleBOT
#

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

near halo
#

my account was banned for cheating, please wake me up

hexed nimbus
marble mantleBOT
#

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

cerulean plover
#

I'm struggling with an issue that i do not know the answer to; Whenever i try to connect, the game goes into asset warmup until it reaches 4900-5200 / 11* * * - Then it crashes.

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I tried updating my graphics card, starting steam in administrator, reinstalling the game, verifying files, restarting my pc - I am slightly confused

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As it was running perfectly fine before.

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Any help with this?

robust ledge
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i get banned for no reason

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please i need help

hexed nimbus
marble mantleBOT
#

Hey, @robust ledge

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

robust ledge
#

@lyric basalthello

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please i get banned by hacking

hexed nimbus
thorny dune
#

Hey there, this should now be solved and you can connect

robust ledge
#

76561199061592709

cerulean plover
robust ledge
#

thats my id @thorny dune

#

Thanks a lot

upper crag
#

Your appeal has been approved. You are no longer able to add to the appeal. what does it mean ?

hexed nimbus
thorny dune
cerulean plover
stone halo
#

@thorny dune They unbanned us, but they still won’t let us onto the server

marble mantleBOT
sharp axle
#

yo man i got ban for association but there is no cheater in my team and my teammate can steal play so can i have a reponse aout that ?

fringe tree
marble mantleBOT
#

Hey, @sharp axle

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

fringe tree
#

Unfortunately, I’m unsure of the ban reason. However, I hope we can find a reason.

near halo
#

got kicked and said cheating but im not cheating

lyric basalt
near halo
#

where

boreal thistle
marble mantleBOT
#

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

trim jay
trim jay
#

It's still up and saying 3D 15H left on the ban. This did occur after I was on solo, countering a 6 man team raiding me. I really need to get on to see what's left of my base.

thorny dune
trim jay
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Thank you very much animegirlnodinv

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I have to wait abit then try to connect, right?

modest gull
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How to get rid of cheater seller? he is selling cloth and fertilizer (both in same time - SO IT IS NOT USUAL CLICKER!!) in 0.001 sec all.
can you do something about it?

fringe tree
marble mantleBOT
#

Hey, @modest gull

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

hallow dagger
#

Guy's i make a report on EU 3x can u check!

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3rd report on this month same guys for teaming...

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and always got that respond "they not , they shooted each other too

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dont be blind please , they always did this cuz if they shoot each other they cant get punished

viscid smelt
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how long does it take for support to respond?

hallow dagger
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1-2hr

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maybe

trim jay
cerulean plover
# thorny dune !steamid

I've managed to troubleshoot the issue. I found out that the main cause of it is a metadata / mesh incompatibility with something from my end. I have yet to figure out what exactly. But, in the event that this error occurs to someone else, this is what i did to fix it.

    1. Clear Download cache in steam, to do so - You follow this; Click the steam icon (Located in the top left of the app body) > Settings > Downloads > Clear Download Cache (Depending on your settings, you may need a parental key)
    1. Open Steam > Rust > General.
    1. Go to launch options, paste the following parameter;
-high -maxMem=X -malloc=system -force-feature-level-11-0 -cpuCount=X -exThreads=X -force-d3d11-no-singlethreaded
    1. Restart steam.
    1. Launch the game.

This also helped my game load in faster, and fix the issues that occur in game relating to fps

fringe tree
#

Reports vary on the workload of Admins while tickets can take 1-3 business days

marble mantleBOT
#

Hey, @fringe tree

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

fringe tree
viscid smelt
trim jay
#

Ban is gone now, thank you for the help everyone Cute_Frog

fringe tree
raven mist
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Wdym you need support for your channel?

icy sierra
#

Lmao

fringe tree
#

Not necessarily a time that they will get back to you ThumbsUporia

#

Wishing you the best in your endeavors, regardless!

shell fulcrum
raven mist
shell fulcrum
#

Come support it

raven mist
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This is not the place for that mate

shell fulcrum
#

ohhh

raven mist
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Steam can be a bit delayed

clever finch
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yeah haha, it legit just popped

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my bad haha

raven mist
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No problem

west osprey
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@prisma sandal Your ban will remain.

cursive geyser
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hey i was trying to play us long and when i joined it kicked me saying hacking and i just reinstalled the game after taking a half a year break

graceful thorn
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and no one fix this problem really soon

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so u need to wait 3 days for them to check one easy thing

cursive geyser
#

ok

marble mantleBOT
#

Hey, @cursive geyser

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

fringe tree
#

Please make an appeal and we will try to reach your ticket as soon as possible. It takes 1-3 business days.

outer nimbus
#

Hello, I have a problem that I can't join the servers, do you know how to fix it???
disconnected connection attempt failed

fringe tree
#

How long have you had this issue for?

outer nimbus
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for a month, but yesterday I also played on this server, I was looking for a solution on the Internet but I can't find it

#

@fringe tree

fringe tree
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Because it may be a network issue at that point

outer nimbus
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but I have several servers and I reset the internet and it works normally, I don't use VPN @fringe tree

fringe tree
outer nimbus
#

yes

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@fringe tree

fringe tree
#

!gamefiles

marble mantleBOT
outer nimbus
#

I did

fringe tree
# outer nimbus I did

At that point, I'm pretty sure it's a network issue. If you're struggling to connect to any server then I would suggest making a #network-support-old ticket. They may have some other solutions ThumbsUporia

serene sinew
#

How do i report a cheater on your server?

fringe tree
marble mantleBOT
#

Hey, @serene sinew

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

outer nimbus
#

I can't write to them, I tried and it doesn't work @fringe tree

fringe tree
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It opens a channel and you should be able to communicate with someone to help you

outer nimbus
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I tried, I can't open the channel, a window pops up saying I can't access rust.

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so no one will help me :<

fringe tree
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You should be able to exchange messages in the channel

outer nimbus
#

what discord should I write to them?

fringe tree
outer nimbus
#

Server Effected:
Issue:
@fringe tree
what should I write here?

peak monolith
outer nimbus
#

no

peak monolith
# outer nimbus no

Just let them know all the information you can provide in the ticket please.

worthy kraken
#

can an admin join waiting for support

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Can an admin help me in support

dim smelt
#

LOL I GOT BAN FROM HACKING

devout whale
worthy kraken
#

@thorny dune

thorny dune
dim smelt
#

@thorny dune i just tried to join eu long server and when i done login it says i got banned because of hacking lol can u help i dont use any hack

thorny dune
steep aurora
#

helle we can report a cheater on the discord ?

dim smelt
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i dont understand what u mean @thorny dune

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why i got banned

thorny dune
dry trout
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@thorny dune

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im banned for hacking trying to join rustoria us main

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it said disconected :banned hacking

dim smelt
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i was eating

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can u do that again

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@thorny dune

thorny dune
marble mantleBOT
thorny dune
dim smelt
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bro i waited to login 4 hr i was already in

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should i try login again wtf

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i cant wait another 4 hour man its server fault

thorny dune
dim smelt
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ye its fixed but i will wait another 4 hour

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i was gonna think i can play

neat pivot
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@thorny dune im banned for hacking trying to join rustoria br main
it said disconected :banned hacking

dim smelt
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same to me i was done join to server

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i got banned now i cant login because there is 150 people ahead of me

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nice servers man ow yeah need wait another 4 hr

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you know what im not playing its their fault not mine

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@thorny dune thanks

marble mantleBOT
thorny dune
# dim smelt you know what im not playing its their fault not mine

I understand you are frustrated but this is an unfortunate affect of how IP's work in general, it's not your fault but also not ours and while it's annoying that you waited in the queue to find this out, it has now been fixed at least. I wish you the best of luck with the rest of your day wherever you choose to play pepeheartoria

neat pivot
#

76561199038491753

thorny dune
neat pivot
#

thank you

tiny elm
#

very heLPFUl,!

#

nd understanding

misty scroll
#

From what I see in this screenshot, I assume that you were banned for playing with hacker?

tiny elm
#

yea but it was an lfg roup

misty scroll
#

It does not really matter where you found the players from

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You are not immune to punishment simply because they are new teammates of yours

onyx vale
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guys my brother was banned ages ago for ban evading because i cheated on my account they then banned my brother for ban evading and he appealed and was denied. i get that the admins probably deal alot with cheaters lying to get themselves out of a ban but he wasnt even able to provide proof to them before they denied the appeal. he has played the game for 4 years and has 8k hours and recently been invited to OT with he cant join because of his ban even though hes never cheated a day in his life on any game, again i can provide all proof that it was MY account and not his

hushed bear
#

hello i got banned for hacking and i was playing normal all the time how i can remove the banned from my account

peak mason
#

What should I do if I received a ban for playing with a cheater, but I really don’t understand what happened? What kind of cheater are we talking about and I haven’t seen any proof, any usernames (we added newcomers to the village who lived near us, maybe we don’t know something about them). The appeal was rejected without explanation. As far as I understand, the admin doesn’t care about this project? we were playing with a village, raiding, no problems, and then bam I was banned for playing with a cheater..... At the same time, half the group was unbanned, but several players were not. Trash

loud sun
#

We’re do I link my account

warm zealot
agile knoll
raven mist
agile knoll
marble mantleBOT
#

Hey, @hushed bear

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

uneven silo
#

where i make a tickety

loud sun
#

I’m trying to make a clan called LOT on the website and I was wondering if that name was taken

agile knoll
vapid pulsar
#

why is the 10x lagging so much

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can you look at it please

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anyone ??

peak mason
#

!banappeal

marble mantleBOT
#

Hey, @peak mason

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

vale thistle
#

how often does global wipe occur on the server?

#

how often does global wipe occur on the server?

raven mist
#

At force wipe

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every first thursday of the month

vale thistle
#

that is, the wipe of the map and the global wipe occur simultaneously

raven mist
#

Yes

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bp wipe + map wipe

vale thistle
#

Ok, thanks

fast totem
#

!report

marble mantleBOT
#

Hey, @fast totem

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

quick sequoia
#

how do i see the results of my ban or mute apeal?

agile rampart
#

is there an admin free need someone asap

boreal thistle
agile rampart
#

can you dm me as need to send couple screenshots @boreal thistle

boreal thistle
#

Tell me what is the problem and i will try to direct you in the right way.

agile rampart
#

someone is claiming to be an admin for you guys and offering free vip

agile rampart
#

i know its a scam i was letting you know

torn heart
agile rampart
#

already have and am now tracing there ip and anyother info relating to that profile

raven mist
rotund nexus
#

hello staff could i talk to someone who handles vip change?

rotund nexus
#

ty

full heath
#

hola, puede ser que no aparezcan autos en el mapa?

odd rose
#

ive been baned for playing with hacker and got a anti cheat code

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can someone help non of my team ates were hacking and i just got my laptop ive only downloaded games so idk why i would get anti cheat

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i sent an appeal on the website too

raven mist
odd oar
#

@raven mist

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are you admin

raven mist
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No but whatsup

odd oar
#

me and my team got banned from playing with hacker when none of us where cheating

raven mist
#

One of your teammates probably has a cheating ban. Make an appeal is all you can do i'm afraid

odd oar
#

okay

raven mist
marble mantleBOT
#

Hey, @odd oar

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

stoic dust
#

!report

marble mantleBOT
#

Hey, @stoic dust

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

loud sun
#

what rewards do u get for linking your account

hearty fulcrum
# loud sun what rewards do u get for linking your account

if you play on our modded servers, you can type /kit in the chat and preview the kits to see which rewards you can get for whichever account you want to link. if you play vanilla servers, there are no rewards for linking your accounts

mint flare
#

!report

marble mantleBOT
#

Hey, @mint flare

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

halcyon cedar
#

Hey, some guy are spamming N word in EU RTG chat, can you do anything against that ? names are : "[slimjim]short" and "Rick Grimes" ( i can't repport on website because training ground is not showing in server list )

fringe tree
flat slate
#

i've been banned for cheating when i was using zen

terse ibex
#

!ticket

marble mantleBOT
#

Hey, @terse ibex

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

quaint python
#

!ticket

marble mantleBOT
#

Hey, @quaint python

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

teal python
#

!report

marble mantleBOT
#

Hey, @teal python

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

teal python
#

/ticket

marble mantleBOT
#

Hey, @teal python

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

peak monolith
marble mantleBOT
#

Hey, @flat slate

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

fringe tree
#

!ticket - @warm pollen

marble mantleBOT
#

Hey, @warm pollen

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

odd slate
#

My ticket still hasn’t got a full response yet

#

They replied but haven’t said anything

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Like what is this I’ve been waiting forever literally

fringe tree
#

@dawn crypt you can utilize the #oldserverinfo to directly connect to the servers!

fringe tree
odd slate
#

It was an appeal

#

Appeal #bf87ba

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It’s still pending he asked for proof but I can’t send any ss or anything to show proof threw the appeal so I wrote most of my response explaining the situation

fringe tree
#

Wishing you the best and hope to see you on Rustoria servers again ThumbsUporia

fiery scarab
#

I believe my perm ban from rustoria servers was unfairly placed and I feel like someone should talk to me about my ban and hopefully we can get it reversed.

marble mantleBOT
#

Hey, @fiery scarab

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

fiery scarab
#

I already tried that I was banned for a gameban and once the 180 days were up I appealed and they said I cheated in a drawing competition

#

which made me perm banned

fringe tree
#

To my understanding, if the appeal was rejected than that would be the final say. However, if you want you're more than free to attempt to get in contact with one of the admins. Wishing you the best ThumbsUporia

fiery scarab
#

which admin would be able to help?

fringe tree
# fiery scarab which admin would be able to help?

I couldn't give a definite answer as I'm not certain who handled your appeal. I would advise asking an Admin via DM's and requesting information regarding it. Hopefully, you're able to obtain some input and insight on the situation.

violet solstice
#

I filed an appeal against my ban. My appeal was closed because I didnt reply to admin for a long time (actually I was so busy during that time that I forgot about it) Now I cant file my appeal again. What should I do? How to do it?

lyric basalt
violet solstice
#

@lyric basaltit only shows Rustoria Admin, i dont know which one it is

lyric basalt
clever sparrow
#

where is eu long

violet solstice
#

thx, can u tell me who the admin is? i forwarded it to him

lyric basalt
#

Daily restart

clever sparrow
#

ah okay

#

thanks

lyric basalt
clever sparrow
#

when is it on

#

nvmd

violet solstice
#

ok, i just want to reappeal my ban, i want the admin to review my account and data again, i want a fair result

still solstice
#

xD He said I was a cheater and I did not cheat

#

You have to wait 2 years

#

To make sure

#

Come by my side wait

#

Cheaters play and we are banned KEKWPoint

marble mantleBOT
#

Hey, @still solstice

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

violet solstice
#

when i was banned, i had less than 1k hours. i have been playing this game continuously now i have more than 4k hours and 6 months later, my account still has no ban or vac

still solstice
#

No one here does us justice because you and I are not famous

#

xd

violet solstice
#

this is my account

still solstice
#

Your account is expensive

#

We need to see a famous person talking to them KEKWPoint

violet solstice
#

my neighbors kept coming to my door at night to harass me. they brought nothing with me. i killed them all night. then they reported me and i was banned for no reason

#

too bad i dont know any famous person

still solstice
#

me too

#

xd

#

There is no famous person here to help us

#

<@&274971100184576010> We would like a solution to our problem, please

#

It's nice, let's have fun with the stupid game

violet solstice
#

the games poor anticheat system leads to unavoidable food and corruption caused by artificial anticheat

lyric basalt
still solstice
#

How long is this final?

#

After a year, after two years, how long?

lyric basalt
still solstice
#

Yes, he rejected me under the pretext that he had something against me

violet solstice
#

i forgot to reply to the admin message which resulted in my appeal being denied

violet solstice
#

xd

lyric basalt
still solstice
#

How long do we have to wait so as not to disturb you?

violet solstice
#

all right

still solstice
#

I told you that someone must mediate for us. Let us cry together KEKWPoint

#

see you van nice to meet you pro 😗

lyric basalt
violet solstice
#

sry

still solstice
#

marzy nice to meet you too pro 😗

#

Know that there is nothing you can do

violet solstice
#

nice to meet u

odd salmon
#

I need help from an administrator

#

I need help from an administrator

modest cobalt
#

如何联系到CO

#

如何联系.co Eu long 的管理员?

crimson pelican
#

i need help from an administrator

modest cobalt
#

我需要一个合理的解释

hearty fulcrum
marble mantleBOT
#

您好, @modest cobalt

如果需要申诉您的禁令或者禁言,请访问以下链接去提交您的申诉: https://rustoria.co/support/appeal

如果您在 https://rustoria.co/link 链接了您的Discord账号,您将会从机器人的私聊收到申诉回复。
否则您需要去申诉网站查询您的申诉进度。

当你提交了申诉之后,管理员会尽快审核以及处理您的申诉。
备注:正常回复时间为1-3天,但根据具体情况有可能延长或者缩短。

odd salmon
#

Why isn't it the player on our team who is banned that causes us to be banned

modest cobalt
#

我需要联系co Eu long的管理员

hearty fulcrum
modest cobalt
#

没有鱼作弊者一起玩

odd salmon
#

我们没有与作弊者一起游玩

#

我们都不认识这个作弊者

modest cobalt
#

没有与作弊者一起玩

crimson pelican
#

why do i get kicked from the server for hacking when im not i just spawn in and get kicked

odd salmon
#

他进服务器5分钟

#

然后我们都不认识这个人

modest cobalt
#

我需要co Eu Long 的管理员

odd salmon
#

然后被封禁

modest cobalt
#

希望管理员出来,能够给我一个合理的解释

hearty fulcrum
#

您需要创建申诉来与管理员交谈。 我们不接受不和谐的申诉

odd salmon
#

怎么找到管理员

modest cobalt
#

管理员难道不在这个频道么?

#

或者留下管理员的邮箱也好

modest cobalt
#

你可以私聊我 我给管理员写信

hearty fulcrum
modest cobalt
#

在官网能够联系到游戏管理员么?

odd salmon
#

管理员就这样无故把我们封禁 然后不出来解释吗?

hearty fulcrum
#

我们不会无缘无故地禁止玩家。 如果我们禁止玩家,则有可疑事件导致了禁止的发生。 如果这是有效的禁令,那么管理员总是有证据的。 有时,这是由 VPN 引起的。 管理员不会在 RUSTORIA 上滥用权力,因为这是官方服务器@modest cobalt@odd salmon\

odd salmon
#

他进入服务器5分钟 然后这个球员我们不认识

odd salmon
#

这个球员5分钟都不可能会跑到我们的基地里

hearty fulcrum
#

我不是禁止您的管理员,因此我没有有关此特定事件的信息。 如果您已经提出申诉,那么您将必须等待管理员回复您。 只有管理员有权做出决定。 另外,“与黑客一起玩”是临时禁令。

odd salmon
#

我现在就需要管理员出来给我个解释 而不是去申诉

hearty fulcrum
#

正如我已经说过的,我不知道。 我没有信息。 您必须等待管理员在网站上回复您

odd salmon
#

我的球队都不认识这个作弊者 然后我们的球队被封禁

marble mantleBOT
#

Hey, @odd salmon

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

blissful herald
#

Make a appeal and wait

hearty fulcrum
odd salmon
#

我们没有和黑客 没有和作弊者游玩 被封禁的这个球员和我的球队没有关系 也不认识

hearty fulcrum
#

即使您不知道该人在作弊,如果您的队友或盟友在作弊,这也是违反规则的。 如果您向管理员解释您的情况,他们会考虑,但您可能需要等待

odd salmon
#

nonono 他不是我的队友或者盟友

#

我们都不认识这个作弊者

hearty fulcrum
#

okok

blissful herald
odd salmon
#

我们查询他的账号 他只进入服务器5分钟

hearty fulcrum
#

admin has to decide

#

not up to me

odd salmon
#

为什么会说我们认识他

#

他和我们有什么关系导致我们被封禁

#

触摸过我们的TC 还是什么原因

blissful herald
#

or your next Ban will be VERY Long

teal vine
hearty fulcrum
#

we do not release information about how admins ban players

teal vine
#

Because who is banned?

hearty fulcrum
#

if they want to know who was banned for cheating, maybe an admin can tell you, but they will not say more than that

fallow sparrow
#

it is possible to unban

hearty fulcrum
blissful herald
marble mantleBOT
#

Hey, @fallow sparrow

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

teal vine
hearty fulcrum
hearty fulcrum
teal vine
#

Can't you tell me who was banned?

hearty fulcrum
teal vine
#

ok

hearty fulcrum
#

it is up to the admin who banned you. the best way to reach out to the admin who banned you is through the appeal.

fallow sparrow
#

!appeal

marble mantleBOT
#

Hey, @fallow sparrow

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

modest cobalt
austere quest
#

hello

#

i dont create clan

fallow sparrow
#

before getting banned, I was not on the team and was not registered in the closet

tacit widget
#

Can the administrators tell me what my account was banned for?

#

@blissful herald

eternal prism
#

Where can I see the EU Mondays map

blissful herald
odd salmon
#

@blissful herald我们是因为这个球员封禁的吗?76561199671147530

blissful herald
remote trout
#

@blissful herald do you have a adim in your team with the steam name the call Rustoria.co _Aqua

blissful herald
odd salmon
#

我们是因为那位球员导致的封禁@blissful herald

#

是这位吗?76561199671147530

blissful herald
odd salmon
#

但是这位球员是Play with hackers 而且他也没有EVC@blissful herald

blissful herald
odd salmon
#

就是这位球员没有被永久封禁 steam也没有封禁记录

blissful herald
brisk wasp
#

can i talk to an admin

still solstice
#

If my ban was unfair and the company did not deal with me because they know that I am clean

marble mantleBOT
#

Hey, @still solstice

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

blissful herald
still solstice
#

My ticket was locked and I cannot open it again

#

76561198004699394

blissful herald
#

so your Ban stays active and you need to find a diffrent servers to play on

still solstice
#

My ban was unfair because I was suspended and my balance was ping 200 because I was playing with an American server while I was in Saudi Arabia and the admin thought I was cheating.

#

laaaaaaaaaag

#

Because I stop where I am

still solstice
#

This is what happened to me

brisk wasp
#

little bit complecated

blissful herald
crimson pelican
#

hello i need some help i cant join the server

hexed nimbus
crimson pelican
#

that im hacking

hexed nimbus
marble mantleBOT
#

Hey, @crimson pelican

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

crimson pelican
#

i did it it says that i can play the server but it just keeps on kicking my

hexed nimbus
crimson pelican
#

ok

#

thanks

plain lynx
#

yo, how can i contact any supports?

long wren
#

!appeal

marble mantleBOT
#

Hey, @long wren

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

leaden bronze
#

1

peak monolith
maiden phoenix
#

<@&274971100184576010>

radiant cargo
#

если болт в турели он ломается?

onyx kayak
radiant cargo
#

If the rifle is in the turret, does it break?

austere quest
#

wtf

radiant cargo
radiant cargo
frigid valve
#

bro I enter and they disconecte me and says for hacking wtf help pls

cosmic phoenix
#

!wipe

marble mantleBOT
#

Hey, @cosmic phoenix

To find information about our servers, head over to #oldserverinfo and/or view the 'About Me' section of the server bots on the right-hand side.
Here you will find information such as:

  • Server IPs
  • Wipe Schedule
  • Map Size
  • Clan Limit
  • Team UI Size

To learn more about the monthly force wipe, type !force.

foggy sail
#

!slots

marble mantleBOT
#

Hey, @foggy sail

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

narrow aurora
#

hello, will there be any more expansion of slots on EU mondays?

hexed nimbus
#

as its at 900 dont expect more to openup

vast wyvern
#

Hello! I ran into a problem on the Rustoria servers: after I log on to the server (any one), I get kicked off the server for the reason - Disconnected: hacking. I played very little on Rustoria's servers and without cheats.

rugged radish
#

Hello! I ran into a problem on the Rustoria servers: after I log on to the server (any one), I get kicked off the server for the reason - Disconnected: hacking. I played very little on Rustoria's servers and without cheats.
ID 76561199573170538

fringe tree
marble mantleBOT
#

Hey, @vast wyvern

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

fervent basin
#

VPN ban 76561199382656996

fringe tree
marble mantleBOT
#

Hey, @fervent basin

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

fervent basin
#

VPN ban 76561199382656996

fringe tree
rocky geode
#

Later it important

peak monolith
rocky geode
#

Thats why I wanted to talk to the kid about my ticket

peak monolith
lucid trail
#

us med

peak monolith
peak monolith
marble mantleBOT
#

Hey, @lucid trail

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

odd rose
#

can someone please explain why my y 7 day ban appeal was denied when i didnt do shit

peak monolith
rocky geode
#

no its denied but i just wanted to try to work something out because like he said its impossible to let me play and block my brother from playing if that makes sense

odd rose
#

i paid too much money for this game to get bans for no reason can someone help me fix this

peak monolith
marble mantleBOT
#

Hey, @odd rose

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

rocky geode
#

Cause he doesnt play official

raven mist
#

Your brother messed up, they wont take the risk

odd rose
#

they wont let me send another appeal they already denied the first one

raven mist
#

If its denied its final

peak monolith
#

@regal bramble !ticket for the server that you are referencing, please.

#

@regal bramble !ticket

odd rose
#

yalls admin sniffing glue or something i swear they ran out of brain cells. im done with rustoria

regal bramble
#

bots on x2 not walking fix

raven mist
peak monolith
marble mantleBOT
#

Hey, @regal bramble

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

fringe tree
odd rose
rocky geode
#

yo eternal

fringe tree
#

Yes?

rocky geode
#

is thete anyway you can check how much days the gb are

raven mist
#

Look on the profile? 😄

rocky geode
#

No

#

Its not mine its my brother

raven mist
#

So look on your brothers profile?

peak monolith
rocky geode
#

its not on his main

raven mist
#

Its public info

rocky geode
#

Cause its at like 50 days

raven mist
#

Was he gamebanned while on rustoria?

rocky geode
#

no

raven mist
#

Soo you'll have to wait untill that ban reaches 180 days

rocky geode
#

Why 180

#

Thought it was 90

raven mist
#

Thats Rustoria's rules

rocky geode
#

Im crossed ip’d

#

I just don’t understand why im banned cause of my brother

#

It aint mine

warm pollen
#

<@&274971100184576010>

marble mantleBOT
#

Hey, @warm pollen

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

warm pollen
lyric basalt
rocky geode
#

@lyric basalt can i do the same

#

Its actually really important

crystal lodge
#

!wipe

marble mantleBOT
#

Hey, @crystal lodge

To find information about our servers, head over to #oldserverinfo and/or view the 'About Me' section of the server bots on the right-hand side.
Here you will find information such as:

  • Server IPs
  • Wipe Schedule
  • Map Size
  • Clan Limit
  • Team UI Size

To learn more about the monthly force wipe, type !force.

pastel wren
#

Who should I message about a possible active cheater on US Long?

marble mantleBOT
#

Hey, @pastel wren

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

fringe tree
#

Please make a ticket

pastel wren
#

thanks

fringe tree
#

!ticket - @barren wasp

marble mantleBOT
#

Hey, @barren wasp

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

fringe tree
#

Any questions or concerns, please direct them here.

barren wasp
#

please there is a cheater in Rustoria 2x vanila.. name is south of the dark.. insane move with guns...can anyone check him?

fringe tree
barren wasp
#

/ticket

marble mantleBOT
#

Hey, @barren wasp

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

tepid path
#

How to turn back on Autodoors ?

raven mist
#

do /ad 5

#

for example 5 seconds

tepid path
#

tnx

karmic lion
#

@blissful herald Do i open a ticket somewhere or what? U kickbanned and said come to discord

raven mist
#

Just dm him

karmic lion
#

okay

marble mantleBOT
karmic lion
#

76561199381861551

blissful herald
lyric wren
#

My horse stuck right at barn, i just spent 90 scrap on it 😦

#

On rustoria mondays

#

Can i get help?

blissful herald
lyric wren
#

:((

empty remnant
#

<@&274971100184576010> PLS FAST

#

PLSSSS ADMINS

#

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

#

@blissful herald

lyric basalt
#

fast

empty remnant
#

MOVE

loud rock
#

waited my 7 days says still banned playing with cheater when i never knew he was a cheater

#

Rustoria Admin
• 05/8/24 at 6:28 PM •
ADMIN
Hi,

7 day Ban for playing with cheater

Regards

#

what they but in my ban apeal

marble mantleBOT
loud rock
#

76561199353822280

lyric basalt
loud rock
#

ok

brazen bloom
#

Its starting to get aggravating

hybrid scaffold
#

the ban just finished why still i cannot join server

#

76561198949109814

#

@lyric basalt

lyric basalt
hybrid scaffold
#

its been more than 15 min

lyric basalt
blissful herald
hybrid scaffold
#

what time i got unbanned?

blissful herald
#

10:07

hybrid scaffold
#

so i wait from that time 15 min? or from now

blissful herald
#

so wait 15min then try again

#

yes

hybrid scaffold
#

yes ??

hybrid scaffold
misty scroll
#

From now

loud rock
lucid wave
#

!report

marble mantleBOT
#

Hey, @lucid wave

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

hybrid scaffold
misty scroll
#

You already tried 5 minutes ago, and it didn't let it in (as you already noticed)

#

When you keep connecting again and again it will just take longer

#

You are delaying this yourself

hybrid scaffold
#

why does it work that way

#

now when i try on 15 min sharp it wont even work right?

misty scroll
loud rock
#

try @hybrid scaffold now

hybrid scaffold
#

nah dude

#

i aint trying before 15 mins lets see

loud rock
#

im loading in

hybrid scaffold
#

que?

loud rock
#

71

hybrid scaffold
#

only?

#

they told me 130

loud rock
#

now 75 bc i got kicked

hybrid scaffold
#

kicked?

loud rock
#

u got a team for wipe

#

timed out

hybrid scaffold
#

why?

loud rock
hybrid scaffold
#

what server u joining

loud rock
#

mondays

hybrid scaffold
#

eu/ us?

misty scroll
#

Move all the chit chatting to #general please

hybrid scaffold
#

@misty scroll shit^^

loud rock
#

@hybrid scaffold gp tr4p dc

queen silo
#

I need help, I can't see the characters

#

some can, some can't

#

on Eu mondeys

hybrid scaffold
#

@queen silo i think u cheating budd

queen silo
#

hahhahh yea cheat to dont see people

hybrid scaffold
#

they will ask u to restart

#

unfort

vapid pulsar
#

whys the 10x unplayable with lag again

queen silo
#

i tried it and verified the game

hybrid scaffold
#

uninstall then reinstall

#

play with render settings

hybrid scaffold
#

if problem remain fix your PC

vapid pulsar
#

its been like this since last night

#

we cant open doors or boxes

hybrid scaffold
#

then you know what to do bud

#

fix your PC

vapid pulsar
#

listen go somewhere else and troll , i havnt got time to talk to people like u

hybrid scaffold
#

@ admin then

#

@misty scroll can u check if i am good now its been 15 +

#

@lyric basalt

fringe tree
#

Hey

tepid minnow
#

is it teaming if i give some one my loot and ask for it back the next day>

fringe tree
#

Please stop pinging Admins unless it's urgent

fringe tree
#

Appeals take 1-3 business days.

hybrid scaffold
#

eternal my appeal finished they said wait 15 min then reconnect

#

its been 15 min can u check if i am good to join

fringe tree
fringe tree
tepid minnow
#

10x i didnt give yet just wanna know if its allowed

fringe tree
marble mantleBOT
tepid minnow
#

oki so no

fringe tree
#

Yes. It's a strict rule and probably would just leave it alone.

#

The rule is listed below:

The max team limit on this server is 6. This is a strict rule. You will be banned if you are playing with more than 6 players. You cannot roam/team/raid/ally/associate with any other clan/group/team/friend if you have the max members, or if your numbers combined are more than 6 members online/offline. You‘re not allowed to cycle clan members. This means you can remove a member from the clan. However, you cannot re-invite that same person in the same wipe at all. Members leaving also apply to this sub-rule.

tepid minnow
#

but if theres 3people on one team and 3 on second team then its good?

fringe tree
#

You will be banned if you are playing with more than 6 players.

tepid minnow
#

3+3 is 6

fringe tree
#

To my understanding at that point, it should be fine but at that point the you guys couldn't be allies if more people were added to either team.

#

It's ultimately your choice, but I wouldn't advise it just in case for both parties remaining safe.

tepid minnow
#

how you know if i team? reports or

fringe tree
#

Admins are always watching and yeah, reports as well.

tepid minnow
#

there cant be that many admins

#

so you can do it if no one sees alright good enough

misty scroll
#

I will make sure to check up on you every once in a while to make sure you are following the rules 😄

tepid minnow
#

can you see my steam from disc?

misty scroll
#

You did this to yourself, bunny

tepid minnow
#

oo not good

#

you see it bc i did the disc thing to get more points

misty scroll
#

Just follow the rules and you won't be hearing from me again

fringe tree
#

Welp, I warned you

#

Told you, Admins are always watching..

#

Quite literally not an exaggerated statement.

tepid minnow
#

well give it a few days youl forget that i ever existed

misty scroll
#

In a few days you'll probably be in my DMs begging to be unbanned 😄

#

OR, you will follow the rules and I will completely forget about you

tepid minnow
#

How long is ban for teaming

misty scroll
#

Sounds like you are going to find out soon enough

tepid minnow
#

No what you have to tell me

frigid valve
misty scroll
frigid valve
#

ok

lilac nova
crystal pecan
#

i bought my friend a vip for 5 days on rustoria mondays but he says that he doesnt has it, can i check somehow whether hes lying or not? i mean, can i check if he has a vip by having his steam id?

blissful herald
crystal pecan
#

thnx

odd sapphire
marble mantleBOT
#

Hey, @odd sapphire

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

fringe tree
#

Please don't ping admins unless urgent please.

odd sapphire
#

All right. But take off the mute.

misty scroll
fringe tree
odd sapphire
#

I'M NOT RUSSIAN. I'M FROM UKRAINE. I am against politics in the game, and I am not the aggressor of the country.

fringe tree
#

Additionally, as Schaadt pointed out, you said a slur.

queen silo
#

why are people i invinsible

fringe tree
fringe tree
#

Just please make an appeal and we can try to help you out from there ThumbsUporia

misty scroll
odd sapphire
fringe tree
marble mantleBOT
#

Hey, @odd sapphire

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

thin plover
#

You were tagged in it up there

odd sapphire
fringe tree
#

You're more than free to make issue a report if a player tricked you into stating the word if you wish as well.

hallow brook
#

how to report a player?

odd sapphire
pulsar rock
#

hi

#

can some one dm and help who is a mod

fringe tree
marble mantleBOT
#

Hey, @hallow brook

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

fringe tree
pulsar rock
#

here ill be in support call

#

only 1 sec of ur time

fringe tree
#

@pulsar rock

You are NOT allowed on our Vanilla servers if your situation is one or more of the following:

  • You have a gameban on another account within the last 180 days
  • You have 2 gamebans on other accounts within the last year.
  • You have 3 gamebans on other accounts in total.
  • You have an account that is banned on our servers and are playing on another account.
    We are able to check this, and if we find out, you will be banned. Generally, the only reason you will have a banned account is because you were cheating. False-positives are extremely rare, so please don't argue about this.
twin nebula
#

accidently bought wipe vip for main instead of mondays.. can i refund?

marble mantleBOT
#

Hey, @twin nebula

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

limber turret
#

im banned for hacking which i didnt do. my acc was stolen and i got it back

#

i swear i didnt do it

marble mantleBOT
#

Hey, @limber turret

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

still dragon
#

Hello, we know clan who is hacking

#

On mondays

#

<@&274971100184576010>

broken wigeon
#

could someone help me i made a ticket because i bought vip got charged and havent recieved it about to lose my base cause of it😭

fringe tree
#

Please do not ping the Admin role unless urgent. Please make a report against the clan and include much information/evidence as possible. @still dragon

#

!report

marble mantleBOT
#

Hey, @fringe tree

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

fringe tree
marble mantleBOT
#

Hey, @broken wigeon

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

broken wigeon
#

but im gonna lose my base cause it timed me out and im not receiving it

fringe tree
#

There are only a handful of people that can help in #payment-support, unfortunately, I can't further assist you in this process. Best piece of advice I could give is trying to relaunch Rust and trying to connect to the server.

broken wigeon
#

i already did multiple times

warm dew
#

refund

wispy wind
#

rustoria sea main

lyric basalt
#

!ticket

marble mantleBOT
#

Hey, @wispy wind

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

ripe sigil
#

any1 know alot about how server connections work i have 12k ping on rustoria us mondays and have some questions\

wary star
#

what do i do when i cant make ticket on your wabsite and it just says slow down and no countdown is shown

thin plover
#

no, that's what's it's for

thin plover
wary star
#

well i uploaded a video but when i pressed "next" at the review section it just says slow down

#

its a player report

#

its the same for my friend

wispy wind
#

@thin plover

#

i create a ticket

thin plover
wispy wind
#

check dm please

thin plover
#

someone will have a look at your ticket soon

wispy wind
#

first time reporting on rustoria i create a ticke in game than i dm you the proves

wary star
#

i made ticket, how long does it usualy take for someone to look into it?

fringe tree
wary star
#

hahaha

#

i hope not

raven mist
#

Thats appeals, not reports

fringe tree
near halo
fringe tree
near halo
#

D: Sorry

fringe tree
#

No worries, we make mistakes.

bleak torrent
#

Hello, I made a ticket

west token
#

I need help I havent played in a while and I go to launch up rustoria long and Im banned for hackin?!?

fringe tree
marble mantleBOT
#

Hey, @west token

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

fringe tree
#

Please make an appeal and we will try to give you a response soon as possible.

west token
#

!appeal

marble mantleBOT
#

Hey, @west token

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

west token
#

oh

fringe tree
#

Make sure to include much information as possible ThumbsUporia

#

We hope to see you return back to Rustoria servers

near halo
fringe tree
#

They're handling both appeals and reports on players.

shy remnant
#

Appeals might take up to 3 business days for an answer

west token
#

3 days! damn

#

wont be playing this wipe 😦

fringe tree
shy remnant
#

Usually faster but it depends the situation

west token
#

anyway I just submitted one

shy remnant
#

And the availability of the banning admin

west token
#

ok

#

I got false banned 😦

thin ginkgo
#

what’s the rules for game bans

thin plover
# thin ginkgo what’s the rules for game bans

You are NOT allowed on our Vanilla servers if your situation is one or more of the following:

  • You have a gameban on another account within the last 180 days
  • You have 2 gamebans on other accounts within the last year.
  • You have 3 gamebans on other accounts in total.
  • You have an account that is banned on our servers and are playing on another account.
fringe tree
broken wigeon
#

made a ticket 3 hours ago and noones even bothered to look at it whats the point paying for vip if i dont receive it and noone helps

#

i get to continue to sit in a queue

fringe tree
broken wigeon
fringe tree
#

Ah, I see apologies for jumping to conclusions. If you're having issues with VIP then the process would include making a #payment-support ticket. There is only a handful of people handling that channel, we hope to reach it soon as possible.

#

We apologize for the inconvenience.

broken wigeon
fringe tree
#

Wonderful, we hope to reach it soon as possible.

frank urchin
#

i just got banned for playing with a hacker but its not that fair because i didn't know he was cheating. Does anyone know how long this ban lasts because appealing won't do anything ig

marble mantleBOT
#

Hey, @frank urchin

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

fringe tree
#

The ban duration I couldn't tell you, but I would advise making an appeal, which could take 1-3 business days

timber verge
#

hey i got insided but turns out hes a ban evader

frank urchin
timber verge
#

kinda funny

fringe tree
marble mantleBOT
#

Hey, @timber verge

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

fringe tree
lyric basalt
#

!ticket @timber verge

marble mantleBOT
#

Hey, @timber verge

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

worldly star
#

um wtf does disconnected banned mean

#

it told me to come to this discord

fringe tree
marble mantleBOT
#

Hey, @worldly star

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

fringe tree
#

If in the ban it requested you to speak with an Admin, feel free to DM them. They most likely want to chat in Discord to discuss the ban. However, I would advise creating an appeal regardless and including much information as possible.

lyric basalt
opal mist
#

can anyone look at my post

rigid hill
#

How do I associate my stream with rustoria

worldly star
worldly star
fringe tree
worldly star
#

i did it just says disconnected banned then says to go to this discord

#

it doesnt even say for how long

novel lintel
#

i need , admin please

worldly star
#

does that mean perm

torn heart
tepid skiff
#

yo wtf i just logged on and got game banned i just got the game

tepid skiff
#

and it was my first server i was playing with a guy from a post and we got alot of loot

#

yes

fringe tree
tepid skiff
#

but it says by a devoloper and not the actual game

fringe tree
worldly star
#

i THINK hes ofline @misty scroll

fringe tree
worldly star
#

bro i realy just missed wipe for that dumbass ban

obsidian crow
#

hi can i speak to an admin privately please?

fringe tree
obsidian crow
#

id like to make a reportabout someone leaking information in global chat

marble mantleBOT
#

Hey, @obsidian crow

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

fringe tree
#

Yeah, please make a ticket

obsidian crow
#

okay i did

#

ty

fringe tree
#

!appeal - @earnest folio

marble mantleBOT
#

Hey, @earnest folio

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

fast totem
#

!report

marble mantleBOT
#

Hey, @fast totem

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

fiery meteor
#

Can I speak to an admin in regards to an active ban because of a teammate of ours?

#

I have proof of screenshots showing that we had no idea.

#

And threats to remove him if he chose to cheat.

#

Days prior to this wipe.

marble mantleBOT
#

Hey, @fiery meteor

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

fringe tree
#

Please make an appeal along with your teammates. We will try to get to them soon as possible. It takes about 1-3 business days ThumbsUporia

fiery meteor
#

Thank you...

fringe tree
#

Of course, my pleasure.

slim storm
#

its just super blatant at this point

crystal marsh
#

^

fringe tree
marble mantleBOT
#

Hey, @slim storm

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

raw arch
#

Can yall unbann me please this is ridiciulous

#

I did not even know my teamate was hacking

#

first time running with this dude

urban forge
#

that's what they all say

vestal drum
#

Brazy

leaden bronze
#

@marble mantlei need hepl

tacit vector
#

i cant link my steam

fringe tree
marble mantleBOT
#

Hey, @raw arch

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

fringe tree
leaden bronze
#

We are a team that loves Rust games, and I personally have 3400 hours of gaming experience. Unfortunately, we have recently encountered unfair bans on our servers on suspicion of collaborating with hackers. We have the following clarifications and requests regarding this:

  1. Disclaimer of innocence: None of our team members are hackers and have never received any assistance from hackers. We are passionate about games and firmly oppose any form of cheating.
  2. Technology and patience: Although our performance on the server is not outstanding, we always maintain patience and perseverance. Even when facing the dilemma of offline raids, we never give up, but choose to stand up again.
  3. VIP Supporters: Over 30 people in our team have purchased VIP services worth $7.99, indicating our support and investment in the game.
  4. Reason for ban questioning: We are confused and dissatisfied with the ban decision as we have not received any specific explanation or evidence to support it.
#
  1. Fairness appeal: We hope that Rust games can provide a fair and just environment, rather than allowing administrators to arbitrarily ban players based on personal preferences.
  2. Evidence and Transparency: The server administrator provided three so-called "hacker" accounts, claiming that they helped us. However, we do not know these accounts and their playing time on the server is extremely short, with the longest being only three hours, while the others are 11 minutes and 37 minutes respectively. We express doubts about this and request decisive evidence.
  3. Record and disclosure: We have players who have recorded the whole game process, and plan to make these records into videos and publish them on the Chinese Internet to seek public attention and support.
  4. Formal appeal: We formally file an appeal and request the game official to investigate and provide a fair outcome.
  5. Looking forward to a reasonable solution: If the problem can be properly resolved, we would greatly appreciate it and continue to support and enjoy the Rust game.
    We look forward to your reply and hope to resolve this issue as soon as possible.
tacit vector
#

ive been tryna auth steam for an hour now lol

leaden bronze
#

@fringe tree

#

What we need is evidence rather than banning players based on the administrator's personal emotions

fringe tree
marble mantleBOT
#

Hey, @leaden bronze

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

leaden bronze
#

We have appealed many times, but no one has given us evidence

#

I have the appeal results of many members of our team here, but no one has given us evidence. We need evidence instead of you telling us that we have been banned and there is no evidence

#

We just need evidence

#

Can this server arbitrarily ban other players without any evidence

#

?

fringe tree
#

I'm not sure if they can supply evidence, but that would be left to the one who issued the ban.

leaden bronze
#

I need someone who can provide us with evidence

#

And we don't have any hackers playing games3

#

We purchased VIP just because we love this server and game, but we are banned without providing any evidence

#

This makes us very sad

#

Do we not need to provide evidence to the players for the final decision?

#

We haven't seen any evidence so far

#

The police also need evidence to arrest people. Do you not need evidence to ban players here

fringe tree
#

As I don't handle tickets, I can't supply further information. I'm sorry that you can't indulge in our server. As I stated, Admin declining the appeal typically is the final say in a situation.

leaden bronze
#

不用给证据?

#

Do they ban players without giving evidence

#

yes or no?

#

@fringe tree

fringe tree
#

I don’t handle appeals and uncertain as to what the procedure is.

leaden bronze
#

Can you help me obtain evidence or apply for it? We would greatly appreciate it@fringe tree

junior reef
#

if i have a gameban on another game, am i still allowed to play?

fringe tree
leaden bronze
#

c@fringe tree

marble mantleBOT
junior reef
#

@fringe tree it says rust game bans, just wanted to check its not other games

fringe tree
#

You are NOT allowed on our Vanilla servers if your situation is one or more of the following:

  • You have a gameban on another account within the last 180 days
  • You have 2 gamebans on other accounts within the last year.
  • You have 3 gamebans on other accounts in total.
  • You have an account that is banned on our servers and are playing on another account.
    We are able to check this, and if we find out, you will be banned. Generally, the only reason you will have a banned account is because you were cheating. False-positives are extremely rare, so please don't argue about this.
junior reef
#

ok so that does apply for other games? jus to clarify

leaden bronze
#

Okay, it's okay. I will often chat here and seek help from people who can help me

#

Thank you very much

fringe tree
junior reef
#

ok thanks

fringe tree
leaden bronze
#

如果能够帮我们找到封禁我们的管理员这样我们可以沟通,了解情况

#

非常感谢

autumn halo
#

@fringe tree

#

is ghosting allowed

#

🤷‍♂️

#

@fringe tree

raven mist
#

It is

eternal wolf
#

pls moderatir

#

moderator*

tribal nova
#

i just got server banned ?