support

[drifting condor]

안녕하세요

관리자분 계신가요~?

[spark silo]

/ticket

[marble mantle]

Hey, @spark silo

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

Hey, @near halo

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[drifting condor]

how report cheater?

[shy remnant]

!report

[marble mantle]

Hey, @drifting condor

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[drifting condor]

thank u

[amber rain]

how to fix "Disconnected: Connection Attempt Failed"?

[thorny dune]

Which server are you trying to connect to?

[amber rain]

i tried Rustoria

all types, and other servers

but i can connect only to official servers

how to fix dat?

[drifting condor]

cant find him

[gaunt forge]

how do i report a cheater ? the website is not working plz help

[drifting condor]

me too

i know cheater steam ID, but cant search

[thorny dune]

I'd recommend a restart of your router, sounds like a connection issue, if that still doesn't work you may find a VPN helps

If you cannot find them on the website, you can just use the in-game command /ticket add I believe steamid is cheating @gaunt forge @drifting condor

[amber rain]

i tried restarted router, but i have good internet tho, i tried to turn on Cloudfare Warp, it smth like VPN, yk. And.. Nothing.

[drifting condor]

me too...

[gaunt forge]

aight i did the ticket but please can you check your DM our wipe is runied we cant play the game the player already have VAC Ban

i got clips too

[remote maple]

anyone know how to open ranch treasure ??

pls its lagy i thinks

[gritty basin]

i wanna know, in how many time will expire my ban? i cant check it, pls help me
steam id 76561198805298877

[boreal thistle]

Does it say time left when you try to connect to the server?

[gritty basin]

no

[boreal thistle]

Can you ask in the appeal?

[thorny dune]

If you made a ticket, this goes to the whole administration team and we will check it as soon as possible, if you have a clip that coul help you can upload it to a service like YouTube or Streamable and share the link in your ticket, otherwise hold patient and we will check on your report and you'll get a response in-game

[thorny dune]

At the moment, your ban will expire on the 10/05

[late oriole]

How long does it take to wipe?

[thorny dune]

If you are referring to the EU 10x, this just came online as you messaged here

[quick tartan]

ok

[desert schooner]

！report

[bitter bison]

Why do I always have a left red screen with errors?

something to do with prebuffs

[hearty sonnet]

please tell me how much approximate time does it take to check for unban? I check every 10 minutes it is written on the website in anticipation.

[bitter bison]

prebaf IDs dant maych! I'm already tired of this error, what should I do??

[sonic shuttle]

Hey guys just checking in to confirm this person is an admin: Rustoria.co | ✪ Nor

@everyone 👆

[hearty sonnet]

steam id 76561198129694444

[sonic shuttle]

<@&274971100184576010>

[torn heart]

they are not it's a scam

[sonic shuttle]

Are you an admin?

[torn heart]

I am yes

[sonic shuttle]

if so, I will DM you messages so you can see discussion

[cerulean onyx]

how do i report hacker ?

[torn heart]

if they are asking you to vote for a skin, it's scam

[shell moth]

F7

[torn heart]

block them and report it to steam

[torn heart]

!report

[marble mantle]

Hey, @cerulean onyx

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[torn heart]

not F7, those go to EAC not us

[shell moth]

but you get the notification aswell right?

[torn heart]

we don't get F7 reports no

those only go to EAC

[sonic shuttle]

Done and done. Their website asks you to sign in with steam account. Seemed like a phishing scam

thanks for responding

[sonic shuttle]

I sent you image of discussion so you could see the name

[heady mango]

These guys in H4 on us main are still ESPing and nothing is being done about them...

they are the MOST HYPER AWARE zerg i have EVER seen

please for the love of god look into them properly

i have made tickets and you watch the individual player

but we don't know which ones are actually cheating

just that they are

i'm begging y'all look into these guys

happy to talk in voice and show some proof if necessary

[shy remnant]

!report

[marble mantle]

Hey, @heady mango

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[heady mango]

they are always running up on us at the perfect times at the strangest spots

[heady mango]

we've done this. you guys look into the individual name or two we know of them, and say that individual isn't cheating

we don't know which ones are cheating, just that a few of them are using ESP or at least toggling it

without a doubt in my mind

they are the most hyper-aware over-confident zerg i have EVER seen

we were just running along the coast and they were sitting there waiting for us on a ridge

we were running to do a raid far away from their base and they pull up on us perfectly

[keen willow]

Our stuff is disappearing in the boxes can an admin please come and check?

[quaint patrol]

Sounds like you have a teammate with sticky fingers

[shy remnant]

You need indeed to make one report for one individual, but if an admin already looked at them and found nothing, there is not much more we can do. If you believe they are still cheating at a given moment, please issue a new ticket. We can not blind ban people based on your words unfortunately, we need to gather proofs by looking at those players

[shy remnant]

If you believe this is a bug, please make a report to FacePunch through F7. Else, someone is stealing in your chests without you knowing

[keen willow]

i can see it dissapear in the boxes no one is stealing

no one is around the box

[bitter bison]

WHAT IS THIS ON YOUR SERVER??

Prefab IDs don't match! 0/140200872 -> assets/prefabs/deployable/elevator/static/elevator.static.prefab (

[shy remnant]

Make a report to Facepunch through F7 then please to report the bug

[shy remnant]

!gamefiles

[marble mantle]

Hey, @bitter bison

To verify your game files, follow the steps below:
https://files.rustoria.co/JkUAVPTgU4bYbZ4q6aab59vRd4rm3pEk.mp4

[bitter bison]

All files have been verified

[undone kayak]

@torn heartheelp

@shy remnanthello

[torn heart]

whats up

[undone kayak]

Please deal with my ban I was vpnbanned

[torn heart]

steamid please

[undone kayak]

76561199382330708

plz

I just purchased VIP and found out I can't get in

[torn heart]

!appeal

[marble mantle]

Hey, @undone kayak

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[torn heart]

you are gonna need to appeal

[undone kayak]

I have created a ticket, please process it

[hearty sonnet]

I submitted an application 3 hours ago! Good luck friend

[undone kayak]

@torn heartI have created a ticket, please process it

I haven't played the game I just bought yet

I bought VIP because I had to queue up

[hearty sonnet]

can you tell me at what stage is my verification?

[robust musk]

appeals take 1-3 buissness days

[robust musk]

it normally takes 1-3 buissness days for the admins to response, might be earlier depends what you appeal concerns

[upper parrot]

How do i appeal for a ban again if i appealed 38 months ago and got declined?

[quaint patrol]

What was the ban for?

[upper parrot]

If i would have to recall i wouldnt remember, but it does say "hacking". I dont remember using any sort of cheats on these servers.

[quaint patrol]

How come you remember you were banned 38 months ago specifically but not what you got banned for?👀

But if your appeal was denied then that’s it I’m afraid

[upper parrot]

It says the time ive been banned

[mortal sonnet]

If I understood correctly, when you are banned for "Hacking" no unban is possible so we don't cheat?

[upper parrot]

Even if i did cheat in the past, its been almost 3 years and more, i dont understand why an admin couldnt review my appeal again.

[mortal sonnet]

Because I know why I was banned, I did 1v3 and I won and they report me then I was banned

[past lotus]

idk why it’s a perm ban for a 1 time mistake

but i need a mfkn unban cuz i ain’t never cheated a day in my life

[robust musk]

you guys can always try appealing no guarantees though...

!appeal

[marble mantle]

Hey, @robust musk

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[past lotus]

i already did

still waiting

[mortal sonnet]

Me too xD, it's probably in relation to the reports of people who take seum and that automatically bans us

[upper parrot]

What if i have appealed and it just says have appealed already? 38 months ago? it doesnt say denied nor unbanned

[past lotus]

like i got 8k hours why would i ever risk my account

[mortal sonnet]

with lots of skin...

[past lotus]

shit is dumb asf

[upper parrot]

Its bullshit how strict these appeals are, there has to be a limit to where a certain amount of time passes and then you can reappeal

[past lotus]

what does skylinegtst mean

[raven mist]

its an admin, dm him

@blissful herald

[fresh marsh]

Petrai is this you @upper parrot

[past lotus]

man

[raven mist]

man

[quaint patrol]

So you knew why you got banned, you cheated, got caught and banned and now you think you deserve another chance? lol

[past lotus]

i think he does

[north crest]

nah, sounds perm to me

[raven mist]

Sounds like a fat perm to me

[past lotus]

lol like he said it’s old and everyone deserves a second chance

but it is what it is

[raven mist]

I dont think he does

[past lotus]

that’s your opinion

[raven mist]

Correct

[quaint patrol]

A good opinion

[blissful herald]

!steamID

[fresh marsh]

@upper parrot I love you petrai im your biggest fan

[marble mantle]

Hey, @past lotus

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[upper parrot]

I told you i have no clue why i got banned? I just told you what it says i got banned for, cant you read? nor did i say i got caught doing anything? and EVEN if i did cheat at some point in the past, its been over 3 years? and i have no rust game bans?

[past lotus]

there

[raven mist]

U gotta type it here

[past lotus]

there big dawg

[blissful herald]

where...

[past lotus]

dms

[blissful herald]

post your steam ID here

[fresh marsh]

Peteai but you are so beautiful how you can cheat?

[quaint patrol]

Sus

[past lotus]

76561199589036049

[upper parrot]

Proper formal mod response

[quaint patrol]

Who’s a mod?

[fresh marsh]

Petrai please respond to my message I'm your biggest fan

[ancient bramble]

Admins help

[cedar helm]

how to i send a report

@fossil igloo my bro tell me

[raven mist]

You should know Hokus

[cedar helm]

i know

lol :D

[upper parrot]

Why are you responding to my messages then? i have no interest in talking to you, this just shows how childish the admins and mods are, instead of responding to my situation they just choose to ignore it and let "reputable" role people respond.

[cedar helm]

me and my homie have a sketchy clan we pretty sure something is off

[quaint patrol]

Because they will have the same response as me, just a little bit nicer than mine

[cedar helm]

but im to retard to find out how to report

[raven mist]

!report

[marble mantle]

Hey, @cedar helm

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[ancient bramble]

I saw the cheater, but I can't send a complaint about it because it doesn't display, what should I do?

[fresh marsh]

@upper parrot PETRAI TU TOKS GRAZUS

[upper parrot]

As i said I have no interest in talking to you, and for some reason i do believe some mod or admin would find it fair to atleast review an appeal that was denied or i dont know? it doesnt even state what happened with it, only says i have appealed 38 months ago. I would think some admin/mod would consider atleast taking a look...

[cedar helm]

@raven mist thanks! :D

[ancient bramble]

guys

[quaint patrol]

Your best option is to try catch an admin in here if they have spare time they may have a little look for you

[raven mist]

Just make a /ticket and fill in the name yourself

[ancient bramble]

no, it doesn't display

[raven mist]

It doesnt need to display, just make a ticket and write the name

[cedar helm]

it display int he chat ingame

[upper parrot]

Thanks for being so useful! Btw what is this rookie tryouts for mods? that you're responding to every single person writting here even tho you have no actual position? dont consider this as me attacking you, but im just curious

[ancient bramble]

do I need to issue a ticket in the discord? how to do it?

[raven mist]

!report

[marble mantle]

Hey, @ancient bramble

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[raven mist]

here ^ 2 ways to make a ticket

[quaint patrol]

No I’m just a person with good information and enjoy helping people, I was an admin at Rustoria a long time ago

[fringe tree]

hey jacob (: (just realized this is the support channel mb)

[cedar helm]

admins please look at my tickets, u will do the people a favour ;D

[robust musk]

jacob is our personal jacob ❤️ hes the best

[fluid stump]

thanks for doing nothing admins!

[quaint patrol]

@torn heart he talking bout you bro

[robust musk]

def talking abt both

[acoustic stone]

!

!ticket

[marble mantle]

Hey, @acoustic stone

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[misty scroll]

If you were cheating on Rustoria, you are permanently banned from Rustoria. Which happens to be exactly what happened in your case 🙂

[upper parrot]

So no matter how much time passes, i could never reappeal again?

[raven mist]

Keyword is permanent here

[quaint patrol]

I told you they would say the exact same! Just with a better attitude than me

[misty scroll]

There would be no reason to let you reappeal if our policy is to keep cheaters permanently banned. When you appealed, the whole situation was reviewed and it was established that your ban was correctly issued in the first place. Adding a second appeal would result in the exact same conclusion, and would do nothing but give you false hope in between the appeal being submitted and then later getting denied again.

[upper parrot]

Not all cheaters, continue to cheat.

[misty scroll]

If it makes any difference to you, I just reviewed your situation before responding, so you can see this as a "second appeal", in which the same conclusion was reached.

[misty scroll]

People change, yes. However I do not see how that is related to Rustoria's policy on cheaters.
Yes you might not be cheating anymore, however you were caught cheating in the past, which led to your punishment. Your actions had consequences.

And as I said above, you can see this whole interaction as a second appeal if you wish, since this is exactly what would be happening in a second appeal (if such a thing existed).

[torn heart]

idk which jacob he is talking about atp

[cedar helm]

@torn heart ban em on my ticket please

[robust musk]

both ^^

[prisma tree]

@torn heart how do i upload evidence

nvm dw

[finite sage]

my buddy got my vip but im still havint to wait in q who do i speak to

[thorny dune]

Please open a #payment-support ticket, they will be able to assist further

[narrow isle]

Berch

[candid loom]

rustoria us long is filled with cheaters, and they are pretty blunt about it too, not even hiding the fact they are cheating. They come up to you, and tell you what you have in your inventory or crawl up your base in front of you. Shit is insane

[narrow isle]

I found a loophole on one of your servers @thorny dune

[thorny dune]

If you suspect someone of cheating you can use the /ticket command in-game or use our website https://rustoria.co/support and we'll happily take a look.

[thorny dune]

Feel free to DM me the details if you wish and I will take a look

[narrow isle]

Are there any rewards for showing a hole

go to voice?

@thorny dune

I'll show it to you on a screen demo.

@thorny dune

Go to https://discord.com/channels/274965952116817920/274965952116817922

[robust musk]

im cur abt this LMFAO

[thorny dune]

You mean a glitch in the map? If this is on our server then you can submit a ticket and just let us know where it is and we can take a look and try to patch it

[narrow isle]

Yes it s a glitch

who can I show this to in a screen demonstration? and is there any compensation for this?

[near halo]

How do I know if my ban appeal got accepted or denied

[thorny dune]

There isn't any compensation, but if you wish you can join waiting for support if you have details on where it is and which server

[thorny dune]

If you head back to the appeal website, it should show the status of your appeal and any responses that have been made

[narrow isle]

EU Mondays

Should I tell you my steam ID so that you can teleport to me?

[near halo]

Just asking but it has been 300 days since I cheated an ult will I be allowed to play

[thorny dune]

Sure if you prefer this, you can send it here or DM it to me

[narrow isle]

I'm going to take off one second now

Am I sitting in this card error right now? It's for the good of showing you

76561199094467335

my steam id teleport for me

@robust musk Accept my friend pls

I'll show you at the glitch demonstrationэ

[thorny dune]

Thank you, I can see the glitch you are referring to, I will take a look and get this patched up. I appreciate you forwarding this to us.

[robust musk]

send it :d

[narrow isle]

call me

[sweet spoke]

Hello, I have a ban evasion on my account, on the servers of rustoria. Although I have never played on these servers. What should I do?

[thorny dune]

This should now be fixed. Thank you again.

[thorny dune]

!steamid

[marble mantle]

Hey, @sweet spoke

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[sweet spoke]

76561199250792012

This is?

[narrow isle]

NIce

[thorny dune]

Thank you, looks like you will need to submit an appeal on our website https://rustoria.co/support/appeals and we will review it as soon as possible.

[dusty heath]

how does reporting ppl work, well an group for cheating(dont rember name tho)

[raven mist]

!report

[marble mantle]

Hey, @dusty heath

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[dusty heath]

!report

[marble mantle]

Hey, @dusty heath

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[sharp roost]

!report

[marble mantle]

Hey, @sharp roost

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[near halo]

How long do the appeals take to review ?

[last edge]

1-3 bussiness days

76561198311224505 my ban doesnt show to appeal it

[sharp roost]

i literally got muted for 12h for typing my country in chat - wasnt expecting it and no idea why it would ban me. admin review tickets please ty.

[steady radish]

how do i make a ticket for a guy on RTG

<@&393554009799000064>

<@&393554009799000064> hello hi is anyone awake? only like 300k people in here

only 55 staff members online im sure glad the response time is this great

[thorny imp]

Just do !report?

[steady radish]

the fuck are you talking about?

[thorny imp]

Just read up, you'll get the answer in two minutes...?

[steady radish]

shit doesnt work xD just full yapping

!report

[marble mantle]

Hey, @steady radish

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[steady radish]

ahh the support website, where RTG is not an option

maybe dont speak on something you know nothing of you dumbass @thorny imp

[thorny imp]

Yeah, you're real nice.

[steady radish]

you are just braindead

[thorny imp]

Sorry, but I don't think I am. I was just trying to help and instead of that I should of ignored you. You're actually an asshole who shouldn't have their question answered. Learn respect dumbass.

Also, before you say anything idgaf.

So just keep waiting 🤣

[steady radish]

yeah i clearly shouldnt get someone banned from rustoria servers who just screenshared me his 2 gamebanned alt accounts. let us just have him keep playing

you play the game more than me

[thorny imp]

Haven't played the game in a year+ 🤣

[hearty fulcrum]

@thorny imp if you do not need support yourself, please head to #general

@steady radish please keep the support channel for support only. what is the issue you need support with and how can we help?

[steady radish]

he just screenshared me 2 gamebanned steam accounts

[hearty fulcrum]

please do not call them out in chat. i will delete the message now.

[steady radish]

okay but i cant use your website, you dont have RTG as an option lol

[hearty fulcrum]

if you go to the website, you can make a generic ticket that doesn't ask you to select a server.

[steady radish]

it does ask me

i already tried

[hearty fulcrum]

i see what you mean now. please wait

[west mica]

Banned. TY for bringing it to our attention

[steady radish]

thanks sorry for being rude, just v ery annoying

[west mica]

No problem. We're all here to help as much as we can.

[lament lark]

hello im looking for some help, I believe i was banned for the wrong reason

[hearty fulcrum]

hello, have you created an appeal yet? https://rustoria.co/support/appeal

[lament lark]

yes i've made an appeal

im just hoping to get a response soon because im trying to play with my friends you know

[hearty fulcrum]

if you have already appealed, then you have already taken the correct steps to try to resolve the situation. please make sure you have fully explained your situation and wait for the admin to respond. keep in mind that appeals can take an average of 1-3 business days to be looked at.

[hearty fulcrum]

i'm sure the admin will try to respond as soon as they are available. we appreciate your patience, thank you

[lament lark]

thank you

[near halo]

i need support i getting evasion ban ???????????????????????

[misty scroll]

Please submit an appeal https://rustoria.co/support/appeal

[cosmic breach]

hi, where to apply for a chat moderator?

[hearty fulcrum]

#staff-applications

[summer atlas]

Br long is full lag

its me or the server is having issues?

[raw wraith]

!report

[marble mantle]

Hey, @raw wraith

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[west mica]

!steamid @lament lark

[marble mantle]

Hey, @lament lark

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[placid quiver]

<@&274971100184576010>

[fallen cargo]

<@&274971100184576010> can check a ticket on website

[summer atlas]

Hi! i send a ticket, i got disconnected doing trains tunnnels and now im in queue

i insta reconnect

[tranquil rapids]

check report pls

ticket add

<@&274971100184576010> check /ticket add pls

[shy remnant]

!report

[marble mantle]

Hey, @placid quiver

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[tranquil rapids]

!report

[marble mantle]

Hey, @tranquil rapids

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[tranquil rapids]

i write it in game but u dont react, eu long cheater team check please

[near halo]

Is their any admins i can speak to about a hacker i found?

[tranquil rapids]

why u ignore me?

[wispy dirge]

You are not being ignored, the admins are generally quite busy and will take a look at the report soon.

[wispy dirge]

Not an admin, but what can I help you with?

[near halo]

<@&274971100184576010> i have found a hacker team on eu 2x main but they are toggling can u help me out and watch them to see if they are acc cheating

[wispy dirge]

When did you put in appeal?

[wispy dirge]

!report - Please create a ticket so the admins can take a look.

[marble mantle]

Hey, @near halo

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[wispy dirge]

Standard response times for appeals are 1-3 business days, please give it a little more time for the team to take a look and make a decsion on the appeal.

[tranquil rapids]

yes, but they play rage right now and broke the game....

[wispy dirge]

I totally get it, we get A LOT of tickets and such that the admins need to give their due diligence to investigate and make a determination with each case.
Please make sure you F7 so that EAC can investigate as well.

[fallen bolt]

hello i have a question i was banned for 1 week for "playing with a hacker" and now the ban is over and now i still cannot join says i'm still banned

[minor temple]

!steamid

[marble mantle]

Hey, @fallen bolt

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[fallen bolt]

76561199019803933

[past solar]

My ban expired and im still banned

76561198280716605

[minor temple]

if you Wait 15 minutes without connecting at all and then connect and you should be good to go

[fallen bolt]

okok thank you

[minor temple]

if you Wait 15 minutes without connecting at all and then connect and you should be good to go

Sorry that was not for you, Looking at yours now

Was a misclick

[near halo]

HELLO I GETTING EVASION BAN AND I DIDINT USE ANY CHEAT ):

[minor temple]

You will need to wait for your banning admin to review your appeal. This generally can take 1-3 working days. Could be more. Could be less it depends on the situation.

[minor temple]

!steamid#

!steamid

[marble mantle]

Hey, @minor temple

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[near halo]

76561199512211152

[minor temple]

Give it before you connect and 10 minutes you should be good to go

[near halo]

@minor temple i beg you look at this team they are hard toggling and cheating

THX

[minor temple]

I've DM'd them for you

[minor temple]

If you haven't please create a Ticket about the players in game. if you have we are working though tickets as soon as possible and hopefully you will have a response soon. With force Numbers of tickets are exceedingly high.

[near halo]

i have

[shell moth]

are you guys looking for chat mods? I applied but nobody sent me a DM so im guessing you dont need them

[minor temple]

When did you apply?

[shell moth]

like 10hrs ago

[quaint patrol]

Patience my friend

If you link your discord you’ll get an automatic response

[minor temple]

Normally will take a bit longer than that to reply. You will get a DM either way if it's denied or accepted

[marble mantle]

Hey, @shell moth

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[shell moth]

To apply i needed to link discord and steam i belive but i'll do it again

[quaint patrol]

@minor temple active tonight brother

[minor temple]

If you don't need support #general is the way 😂 Jk, been a while since i've mained discord on force

[hollow berry]

hola tengo problemas con mi vip en rustoria US LONG no me funciona

hello i have problems with my vip in rustoria US LONG it does not work for me

[marble mantle]

Oye, @hollow berry

Si usted está teniendo problemas con su VIP, como:

• Salto de cola no funcionando
• Nunca recibió su kits dentro del juego
• Transferencia de VIP(si compro para el servidor equivocado)
• Desea un reembolso acorde al TOS (Consulte el 6. Returns and Refunds https://rustoria.co/terms)

Que no ofrecemos:

• Reembolsos no acorde al TOS (Consulte el 6. Returns and Refunds https://rustoria.co/terms)
• Transferencia de VIP (A menos que se compre para el servidor equivocado)
  Nota: Solíamos transferir VIP dentro de los primeros 7 días de la compra, pero esto ha cambiado desde entonces.

Primero revise que usted esté conectado al servidor correcto. Si usted está, entonces:

Asegúrese de conseguir su SteamID64 (Puede conseguirlo en https://rustoria.co/getmyid).
Luego haga un ticket en #payment-support y provee su SteamID64 y cualquier información relevante para que su problema se pueda solucionar más rápido.

[minor temple]

Hello please create a #payment-support ticket and someone from our payment support team can help you with this

[fallen bolt]

@minor temple it's been like 20min and still nth happend i'm still banned 😄

[minor temple]

you need to Wait 15 minutes without connecting at all. If you keep spam connecting like you are/have been it will keep refreshing and the unban will not go out to that server

[fallen bolt]

damn ok thanks

[hollow berry]

L kitty no queue jump and I have vip RUSTORIA LONG US

[minor temple]

Only a few people can deal with payment support, due to the personal information involved. Someone should be with you as soon as they can be.

[modest trout]

<@&274971100184576010> Please check the tickets.

[naive girder]

Hello is there a way that my ban appeal can be looked at a bit quicker please. I wasn’t cheating or exploiting just got banned out of nowhere I think for some stuff said in game chat. Please and thanks

[foggy marsh]

Theres someone claiming to be a admin for rustoria and idk if i should trust them or not they are sendig me a link for a website that says vote for there new skin on twitch drops

[quaint patrol]

This is a scam, report and block them

[quaint patrol]

Unfortunately ban appeals take time, you just have to be patient

[nocturne sparrow]

i was on the queue of br long for 2 hours, 100 player ahead, when was 9 playes ahead, i was kicked, and now have 100 again

[grizzled crystal]

why x2 vanilla is so laggy???!!!

[quaint patrol]

That is unfortunate! I hope your luck balances out

[raven stirrup]

hello ive been sent a suspicious link dude is prob scamming, i can send a ss through priv if needed

[light summit]

hello. if it's suspicious then don't even bother clicking on it 🙂

[tender trench]

como creo ticket para un baneo injustificado en br long

[reef tapir]

hello i applied ticket on https://discord.com/channels/274965952116817920/396749953478950914 how can i see ticket in in what progress

[hexed nimbus]

Make a ticket instead of calling them out in public dude several told you the same yesterday as the can read here aswel turn it off and then it’s a waste of admins time to check as the don’t find anything due to you openlijk calling them out on here plus the way to report and only way is by making a ticket not here in discord so use the proper way to get it looked at

[heady mango]

ok

[hexed nimbus]

!report

[marble mantle]

Hey, @hexed nimbus

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hexed nimbus]

Click the blue link above 👆 or type /ticket add * your report * in game

[modest trout]

Please, I need you to solve my friend's VIP issue, I already sent the ticket more than 2 hours ago

[wispy dirge]

There are few staff that process those tickets in order to keep your information secure and safe, Please give it a little more time for them to review your ticket.

[shadow spoke]

Do you guys destroy hacker bases or just let them decay?

[south agate]

Hey I just wanted to make another report of "Rustoria voting scams" however I want to point out the website they send you is not only a scam but uses a fake steam login page. Logging in will concead your login information to them.

[heady mango]

decay

[gilded widget]

guys i bought VIP on BR Long, and yet its not active, plz review my support ticket 🙂 thanks

[fringe tree]

#support message

Will be solved soon, I'm certain

[real moth]

did u restart rust and shit

[gilded widget]

Already restarted all my house

[real moth]

Damn

[heady mango]

can i speak to an admin in voice please... we literally have a clip of this bullshit as definitive evidence...

[bleak bloom]

please look at my report when possible. reported a 10 hour account

[rotund portal]

same issue here

[bleak bloom]

ty

[sonic crest]

can you get banned for code raiding in rustoria EU long. Please reply fast

[bold venture]

76561199381631919vpn ban

76561199381631919 vpn ban help me

[ionic ocean]

hello

[bold venture]

yo admin

[molten flicker]

!appealcn

[marble mantle]

您好, @bold venture

如果需要申诉您的禁令或者禁言，请访问以下链接去提交您的申诉: https://rustoria.co/support/appeal

如果您在 https://rustoria.co/link 链接了您的Discord账号，您将会从机器人的私聊收到申诉回复。
否则您需要去申诉网站查询您的申诉进度。

当你提交了申诉之后，管理员会尽快审核以及处理您的申诉。
备注：正常回复时间为1-3天，但根据具体情况有可能延长或者缩短。

[signal fjord]

Can an admin help me in the server I’m in (rustoria small us) I have a boat but it started glitching in my double doors

[spiral eagle]

can a admin hop in call

asap

[toxic python]

Admin, my vip ended prematurely.

[marble mantle]

Hey, @toxic python

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[bold venture]

76561199381631919 <@&874995535881326632> sever restart caused me to be banned ban reason：hacking i need help

[sand terrace]

Hey when I connect it says "disconnected: Hacking" and then get this error msg when im trying to reconnect - 76561198218147603

[bold venture]

@sand terraceyeah me too

hackjing sever restart caused me to be banned ban reason：hacking

[naive girder]

Can someone help me get unbanned please, I submitted my appeal last night and still haven’t received any news. Please I want to play this wipe 🙏🏼

[sand terrace]

It doesnt even say im banned

I connect and get kicked out and then get this error msg

[bold venture]

we are all the same

just hcking

just hacking

sever restart

[sand terrace]

ah I see

[analog pumice]

Can i talk to an admin, need to ask a very important question

[tribal siren]

RIP JAVARIS GROUP HAHAHAHHA

[tawny dock]

can somebody help me with a ban appeal?

pls im losing my mind

[unique yacht]

!support

<@&274971100184576010>

My etam GOT banned again 2x AT SEALONG NOW

WE AINT REBUILDING LIKE VERYDAY DONT WE?WITH THIS FALSE PLAYING WITH HACKER BAN

[tribal siren]

jamaris banned by anticheat wtf u mean

[unique yacht]

COULD U GUYS HELP ?

[tribal siren]

jamaris is on your fcking vending

[unique yacht]

YES ITS ME DUMMY

[tough shard]

/appeal

[marble mantle]

Hey, @tough shard

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[unique yacht]

https://steamcommunity.com/profiles/76561198345435459/ IM NOT EVEN EAC BAN

/appeal

[marble mantle]

Hey, @unique yacht

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[tribal siren]

so it was you on cargo 😆

[tawny dock]

can somebody help me with a ban appeal? becouse i send one becouse i got banned randomly for hacking dont know why and my ban got regected can somebody help me im not playing rustoria since 2 weeks

can some mod help me guys?

[rancid mortar]

/report

[marble mantle]

Hey, @rancid mortar

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[tawny dock]

can somebody help me with a ban appeal? becouse i send one becouse i got banned randomly for hacking dont know why and my ban got regected can somebody help me im not playing rustoria since 2 weeks, can some mod help me guys?

[rancid mortar]

check ticket pls

[sweet moth]

check ticket pls@ olan

@molten flickercheck ticket pls

[high brook]

/appeal

[marble mantle]

Hey, @high brook

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[tawny dock]

can somebody help me with a ban appeal? becouse i send one becouse i got banned randomly for hacking dont know why and my ban got regected can somebody help me im not playing rustoria since 2 weeks, can some mod help me guys?

[near halo]

/auth

[marble mantle]

Hey, @near halo

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[tawny dock]

can somebody help me with a ban appeal? becouse i send one becouse i got banned randomly for hacking dont know why and my ban got regected can somebody help me im not playing rustoria since 2 weeks, can some mod help me guys?

[gaunt flower]

항소가 그냥 거부됬는데

이건 어떻게 하죠?

[tawny dock]

can somebody help me with a ban appeal? becouse i send one becouse i got banned randomly for hacking dont know why and my ban got regected can somebody help me im not playing rustoria since 2 weeks, can some mod help me guys?

[young temple]

HOLA

[summer cape]

chiter en el br long 300 horas pega todo head EL BETO

chiter in the br long 300 hours hits everything head EL BETO

[tawny dock]

can somebody help me with a ban appeal? becouse i send one becouse i got banned randomly for hacking dont know why and my ban got regected can somebody help me im not playing rustoria since 2 weeks, can some mod help me guys?

[knotty void]

stop cheating bozo.

admins please check site support tickets

thank you

[tawny dock]

can somebody help me with a ban appeal? becouse i send one becouse i got banned randomly for hacking dont know why and my ban got regected can somebody help me im not playing rustoria since 2 weeks, can some mod help me guys?

[thorn plume]

Admins on rtg can u make ak meta have 5 walls instead of 3

these mini walls are so small

[wispy dirge]

Have you put in an appeal?

[wispy dirge]

#feedback-suggestions

[marble mantle]

Oye, @summer cape

Para informar correctamente de un infractor en nuestros servidores, utilice alguno de los siguientes métodos:

• El sitio web de tickets https://rustoria.co/support/report incluyendo información que pueda ser relevante a la investigación.
• El comando /ticket EN EL JUEGO, incluyendo el nombre de los infractor/es y lo que están haciendo.

Para incluir evidencia en el ticket utilice el siguiente método:

• Para adjuntar capturas de pantalla, cárguelas en un servicio como Imgur e incluya el enlace en su ticket.
• Para adjuntar un video, súbalo a un servicio como Streamable o YouTube e incluya el enlace en su ticket.

Si usted está baneado y quiere apelar, utiliza !appealES en Discord.

[tawny dock]

@wispy dirge yh but they refuse it and i cant make anoither one im losing my mind pls help me

[wispy dirge]

If the appeal was denied then the decision has been made, you will need to find somewhere else to play.

[tawny dock]

@wispy dirge what? how is it possible

@wispy dirge is there anything you can do ?

[gaunt flower]

@hearty fulcrum 항소가 이유 설명도 없이 그냥 거부됬습니다 어떻게 된거죠?

[tough shard]

@wispy dirge why have i been banned

[wispy dirge]

Nothing I can do, sorry.

[tawny dock]

this is insane tho i have been banned randomly and no one help me nice customer services

2 weeks asking for help

[wispy dirge]

I am not sure, but I would advise creating an appeal via https://rustoria.co/support/appeal so the admins can take a look.

[tawny dock]

@wispy dirge how can i contact a admin ?

[mighty pebble]

Hey is this real? admin added me on steam called rustoria loren asking me to vote for ak skin on steamworks, I just did it but uh

[wispy dirge]

This is a scam, please report them and block them. #announcements message

[hearty fulcrum]

저는 어드민이 아니라 진솔님 밴이나 항소에 대한 정보가 없습니다. https://rustoria.co/support 로 가셔서 스팀 로그인 하시면 문의에 적힌 답변 확인 하실 수 있습니다

[mighty pebble]

Ahh okay, nothing will happen to my acc just cause I voted on that skin in steamworks right?

[tawny dock]

@wispy dirge how can i contact a admin ?

[wispy dirge]

Reset your steam password immediately if you have logged into any of these websites and check you do not share that steam password with any other services as if you use the same password elsewhere, it may be used to gain further access into your accounts.

[mighty pebble]

I just changed the password yeah. Thank you.

[wispy dirge]

Check to make sure you are not logged into any other sites/services as well.

[mighty pebble]

Only 3 of my devices which I logged in now yeah

Luckily I have 2FA too with my mobile number iirc

[wispy dirge]

I can not advise reaching out directly as you stated the appeal was denied, it is possible that one might ping you here.

[red ingot]

ticket

[lavish jacinth]

Hello there! After the restart on BR Long we are no longer able to craft inventory related items or to apply skins

[near halo]

<@&274971100184576010>

[distant ridge]

where to apply for unban

[dry forum]

I want a reply to my ticket

[dry forum]

No reply from support

[copper mirage]

admin

[waxen tide]

how to get unbanned?

[dry forum]

!appeal

[marble mantle]

Hey, @waxen tide

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[proud tree]

i was told to come to discord

[quaint patrol]

By who

[proud tree]

idk i was playin

and got kicked saying come to cord

[quaint patrol]

There will be a name at the end

[proud tree]

skyline

[quaint patrol]

@blissful herald

Contact him

[blissful herald]

!steamID

[marble mantle]

Hey, @proud tree

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[proud tree]

76561198983183780

[dry forum]

admin!!! pls reply my apeal!!!!!!!!!

Appea#d14a67

[kindred mortar]

76561198412008383 check

[thorny dune]

!ticket If you suspect them of cheating, please open a ticket and we will investigate as soon as possible

[marble mantle]

Hey, @kindred mortar

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[shy remnant]

Wait for your appeal to be answered

1-3 business days

[thorny dune]

Appeals can take 3 business days to receive a response, although often quicker, please remain patient

[dry forum]

i understand

[thorny dune]

I understand but only the banning admin can handle your appeal, they've been notified of your appeal and will respond to it as soon as possible

[sage pawn]

where can i report a cheater

[shy remnant]

!report

[marble mantle]

Hey, @sage pawn

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[dry forum]

is he sleeping now?

[alpine moon]

Admin

[quaint patrol]

Or busy, who knows, they will look when they are available

[lyric basalt]

Player

[alpine moon]

Twenty people in our team were banned collectively and that person had filed an appeal. He was sure that he had not cheated, but no one responded to his appeal.

This is he appeal

[shy remnant]

His appeal is 43mn old

Let it some time for someone to handle it 🙂

[quaint patrol]

Bro

[alpine moon]

Twenty of us are waiting for the result of his appeal because he is a professional player

[quaint patrol]

How many times you been banned for playing with a hacker?

[shy remnant]

The standard response time is 1-3 business days, but can be more or less based on the situation

[alpine moon]

We need to determine whether professional players will cheat or be banned wrongly.

Please ask the administrator who banned him to deal with his ban.

[misty scroll]

Please have some patience.

[shy remnant]

They already have been notified about the appeal

[alpine moon]

I haven't played RUST for a long time, and I am also a captain who doesn't tolerate cheating.

This man is a professional player in our country, so I want to know whether this man is cheating or wrongly banned.

[misty scroll]

If you expect us to fairly review all appeals, you cannot also expect us to rush through them. We are always looking thoroughly into each and every appeal.

[alpine moon]

Please handle his appeal as soon as possible. Thank you for admin

[misty scroll]

It will be handled as soon as possible, just like it would for anybody else 🙂

[inner iron]

hey how i make mute appeal

sm1

pls help'

!appeal

[marble mantle]

Hey, @inner iron

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[dry forum]

oh i understand

[shadow pecan]

can someone help me about my ticket i got banned on sea long i dont really play on sea long i usually play on sea main 😭

Appeal #29184e

[gusty radish]

when the wall is graded, it disappears

[near halo]

Is there a way not to get in queue If I am crashing, it's basically unplayable unless I pay

[raven mist]

There’s not

[near halo]

is there a specific reason why? other big servers like rustafied, rusticated, reddit has a safety net for 5 min when you can rejoin

[blissful herald]

Reddit doesn't have, so no idea where you got that sort of info

not sure about the other 2

[sand terrace]

Rustafied has it

[sand terrace]

I mean it is what it is bro

[blissful herald]

good for them I guess? , but posting saying most have, what is not true

[shadow pecan]

😭

[sand terrace]

I agree

[raven mist]

Theres reasons for it, one of em is longer queues

[near halo]

I am pretty sure they had, excuse me if they don't

[blissful herald]

I just searched on thedir discord and even yesterday pl;ayers saying there is not

[near halo]

it only makes longer queueu for those who doesn't pay, because this way if I have to restart my pc, or when I crash I have to sit in queue twice

[raven mist]

So you would still have to wait longer ^^ anyways there is an explanation in #feedback-suggestions somewhere

[near halo]

thanks...

[pliant mortar]

vpn ban

76561198814438141

[dry forum]

Waiting for support for 3 hours

[elfin barn]

getting banned weekly for teaming with cheater pretending to not know, crazy

[amber quest]

hey my vip has been randomly cancelled on US long and i did not get my money back?

can someone help me?

[pliant mortar]

vpn ban 76561198814438141

[gloomy sparrow]

Please make a ticket in #payment-support

@shadow pecan @coarse oak how can we help?

[shadow pecan]

i appeal already Appeal #29184e

[shadow pecan]

can you check my ticket onsite? since i cant post image here 😦

[gloomy sparrow]

standard response time is 1-3 business days please be patient

[shadow pecan]

🤦‍♂️ ok

[dreamy river]

Any admins on?

My friend got hacked, he just got his account back - and when he is trying to connect any server, he getting kicked with reason: Disconnected: gamebanned.
I know that reason happens when he got VACBAN, but theres no VACBAN showing in profile. What should he do?

[true ore]

/ticket

[marble mantle]

Hey, @true ore

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[pliant mortar]

@blissful herald vpn ban Check my ticket

76561198814438141

[slow mango]

I need help I bought a VIP for the long eu then this month I didn't buy anything and you deducted me again when I didn't want to buy it again so thank you for answering me

[potent leaf]

I need help. I can't join any Rustoria servers, I might know why but when i might spawn, i got always kicked and i got this message "Disconnected (Banned: Hacking)".

[gloomy sparrow]

!appeal

[marble mantle]

Hey, @potent leaf

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[gloomy sparrow]

#looking-for-group

[honest onyx]

us long is down?

crashed

[amber quest]

USlong?

[novel cove]

US LONG IS DOWN

???

[misty fjord]

yes it went down

[languid forum]

not a good look @gloomy sparrow

[gloomy sparrow]

??

[languid forum]

not a good look champ

[gloomy sparrow]

Wdym

[onyx magnet]

US Long

press F

[placid island]

ＵＳ　ＬＯＮＧ　ＧＧ？

[gloomy sparrow]

It’s booting

[placid island]

ＯＫ

[crystal musk]

is their a specific wait time on cheater reports ive submit a ticket a ticket ~30mins ago any eta

[gloomy sparrow]

Tickets are viewed in the order they come in please be patient

[crystal musk]

okay thank you

[dry forum]

I need suppooooooooooooooooooooort

[light summit]

hello. what can we help you with?

[median ibex]

I need help

Shimmy. Pls help me I am big fans of u

[light summit]

what can we help with?

[median ibex]

I love u dude I love this server as well. Rustield.com is shit.

[dry forum]

I didn't know that one of my teammates was a cheater, so I got banned as a result.
I also bought VIP, so I want it unlocked soon.

😭

[light summit]

unfortunately if you are banned for association (am assuming you were), you would have to wait out the ban. this is the same for both vip and non-vip players

[dry forum]

i already get ticket

[fair atlas]

i tried to join today and it said Kicked: Hacking
only difference is im joining from my laptop instead of my home pc

[light summit]

if you've made a ticket, please wait for an admin to get back to you on your appeal

[dry forum]

okay

[light summit]

!appeal - make a ticket

[marble mantle]

Hey, @fair atlas

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[dry forum]

i wait for 5hours.
admin is busy...

[fair atlas]

!appeal

[marble mantle]

Hey, @fair atlas

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[light summit]

yes, unfortunately our admins are busy and tickets are looked into based on the order they came in so we appreciate your patience 🙂

[median ibex]

I want to asked 76561199681253794 got kickban from the server. I wanna know what reason for kick ban the server

[dry forum]

I support you. I love admins
応援してます。管理者大好き

[fair atlas]

i dont get it, is it asosciation? because i havent touched a hack a day in my life?

[light summit]

what does it say when you enter the server?

[fair atlas]

Hacking

[light summit]

do you play on a vpn?

[fair atlas]

which is weird, because its the first time i logged on today? yesterday i only farmed and did 1 run to Water Treatment

no, as i said i logged on just now with my Gaming laptop at work

[gloomy sparrow]

The reason should be stated in the disconnect message

[light summit]

the reason will be stated when you try to connect

[fair atlas]

could it be the wifi? a secured wifi maybe, because im in a military base currently

[light summit]

then you're likely banned for hacking but to verify this, go ahead and raise a ticket like i mentioned

[fair atlas]

Wait what?

i just looked, it says im banned from hacking 36 months ago?

is it my laptop then?

[light summit]

if you were banned on our server previously, then it is a perm ban regardless

[fair atlas]

i havent tho

[light summit]

i wouldn't be able to verify that. only an admin can but in most cases if you were banned for hacking/ cheating, then it is mostly likely the case. but feel free to appeal this if you feel otherwise

[fair atlas]

as i said, i played this entire wipe without issue. i created an appeal and hopefully it can be sorted out

[light summit]

yes, then let's wait for the banning admin to get back. have a great day! 🙂

[fair atlas]

thanks, i'll wait (hope i dont get raided by the zerg next to me tho...) you have a good day aswell 🙂

[light summit]

hello @coarse oak - noticed you've been in waiting for support for a while now. is there anything you might need help with?

[bold venture]

76561199381631919 sever restart caused me to be banned ban reason;'hcking

why not solve this ban appeal？ admin

76561199381631919 sever restart caused me to be banned ban reason;hacking
[12:37]
why not solve this ban appeal？ admin

[remote marten]

!appeal

[marble mantle]

Hey, @bold venture

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[median ibex]

he is already play in these few day. But he got ban now. He wanna know why. What happen to his account.

Is that a ban mistake?

[crude oyster]

Rustoria.co | ✪ Someone with this name Slayrz_, introducing himself as an admin, sent me a message and sent me a link and asked me to vote. Is this person safe?

https://steamcommunity.com/profiles/76561199163311379

steam profıl

[fair atlas]

quick question, when im found "Not guilty" of the ban, will i be reimbursed for the time i couldnt play with my bought vip?

[fair atlas]

i had the same

[gloomy sparrow]

It’s a scam please block and report her user to steam you can also read more about it here : #announcements message

[rigid folio]

How do i report a group of cheaters?

[gloomy sparrow]

!report put all the relevant information in a ticket

[marble mantle]

Hey, @rigid folio

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[rigid folio]

I have made a ticket already im just wating for a response now

[gloomy sparrow]

Probably because there isn’t a lot of people that play that server

If less people play than the queue is less

Is there a question or anything you need support with?

[snow saffron]

Yeah can we get our money back

server is dead

[pliant mortar]

vpn ban

I need help

76561198814438141

[idle flare]

i get banned for play with a random dude and he cheat

and i don't know he was cheating i only play for 1 h and my game crash come back and he get banned and block my in discord

[river thicket]

good afternoon, the server EU Mondays is turned off

[bronze citrus]

same happen to me before but i was 1 week banned and never played again with random people

[idle flare]

litelly i was looking for people 2 h in the looking for people channel lmao

i never get banned before

its a week ban¿

[river thicket]

<@&393554009799000064>

[river thicket]

.

[bronze citrus]

you should report it

[idle flare]

its what im trying

[bronze citrus]

on the website bro

[abstract frost]

!appeal

[marble mantle]

Hey, @idle flare

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[gloomy sparrow]

Pretty sure that isn’t how it works since you decided to buy VIP

[snow saffron]

yeah because to skip a huge queue, but there isnt

[bronze citrus]

server is up or what?

eu mondays

[gloomy sparrow]

Well how could we have known that?

[gloomy sparrow]

Aware

[snow saffron]

easy money right

[bronze citrus]

trust me you need it for this monday

[gloomy sparrow]

Is there a question ?

#general

[snow saffron]

i asked it

[gloomy sparrow]

Please ask it again I think I might have missed it

[mellow turtle]

when will u fix monday

[bronze citrus]

its not for everyday bro you only need it for first 2 days

[gloomy sparrow]

@snow saffron

[ashen python]

Will there be a wipe next Monday on monday server??

[bronze citrus]

yeah this monday

[ashen python]

it turns out that the wipe will last only 4 days

[tranquil temple]

why is eu mondays offline

[gloomy sparrow]

It seems to have crashed

Devs are aware

[tranquil temple]

im litawy crying right now 🥺

[bronze citrus]

my full kit and ak

[river thicket]

good afternoon, please tell me why the server is turned off
@gloomy sparrow

EU Mondays

[wild lintel]

few minutes and monday is back, an admin spoke on general

[river thicket]

I got it, I didn't see it, thanks!

[acoustic bolt]

!appeal

[marble mantle]

Hey, @acoustic bolt

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[daring viper]

WHY IS us LONG TAKING SO LONG TO RESTART

[thorny dune]

This server usually has an extremely high amount of entities which takes a long time to load

Since?

[fringe tree]

It takes 1-3 business days

[daring viper]

any estimate of how long? @thorny dune ]\

[thorny dune]

About to finish now <1 minute

[daring viper]

mb i was literally mid raid😭

[thorny dune]

I understand, it's now online

[fair atlas]

quick question, when im found "Not guilty" of the ban, will i be reimbursed for the time i couldnt play with my bought vip?

[stray yew]

support

help me pls

[blissful herald]

write what help you need always

[stray yew]

i cant join to the server

disconnected World file Mismatch

what is this

?

[blissful herald]

its a Rust thing, let me see where was the command to help ya out

[blissful herald]

!mapfiles

[marble mantle]

Hey, @stray yew

If you're receiving the disconnection message "World File Mismatch error":
Head over to this folder (C:\Program Files (x86)\Steam\steamapps\common\Rust\maps) and find the procedural map which it should give you in the disconnection message and delete it and try connect then.

If you are having "Windows IO Exception: Win32 IO returned 112":
Then please make sure you have enough drive space.

[blissful herald]

There follow all the steps and hopefully that helps

[stray yew]

I can't find the file help me in the voice chat please

[cunning jackal]

how do I create a ticket?

[fringe tree]

/ticket

[marble mantle]

Hey, @cunning jackal

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[dreamy river]

is EXITLAG programm bannable? illegal?

[torn heart]

no, you can use it

[fierce reef]

what should I do if it crashes when loading onto the server (Hacking) even though there are no cheats and so on?

[storm hare]

where can I file a ticket against a cheater?

[stray yew]

@blissful herald yyeeees rust working Thank you

[blissful herald]

👍 nice

@teal vine #payment-support

[fierce reef]

/ticket

[marble mantle]

Hey, @fierce reef

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[nocturne niche]

Yo how you supposed to report a cheater?

[thorny dune]

You can use the /ticket command in-game or our website https://rustoria.co/support.

[nocturne niche]

/ticket

[marble mantle]

Hey, @nocturne niche

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[nocturne niche]

Thanks B

[rigid folio]

Theese mods are ass is so blatant his team is cheating and you close a ticket without saying or asking if anything else wants to be said honestly fucking shitty ass mods

[torn pine]

Keep reporting to FP. If they are truly cheating EAC will get them. The admins and staff here work hard and catch people. Toggling is a real thing. I know you see people banned every wipe even big groups so have some patience.

[rigid folio]

I would have some patience if i could progress without them cheating and killing us every 10 minutes

[torn pine]

I know I have been in your shoes quite a few times

[rigid folio]

Truly they have been accused by multiple people of cheating and its so blatantly obvious

[torn pine]

It is very frustrating, but just keep reporting and have your teammates do the same. Make a new ticket and maybe someone else will take a look and catch them at the right time

Don’t do it back to back.. let some time pass before you make a ticket. If they are toggling they’ll eventually be caught

[rigid folio]

Im going to type on up and leave it for a while

Well they are about to get raided so nows the perfect time to watch

[torn pine]

Sounds good..

[mild quartz]

Can someone check ticket #6a931f obvious cheater

[marble mantle]

Hey, @livid flame

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[robust musk]

also if you are sure of yourself that they are cheating, try clipping some obvious facts about him might help in future reports, i use nvidia experience it works fine for me

[hybrid panther]

Zzz

[graceful estuary]

how do i appeal a ban

wont let me play and i bought vip so scammed me for $4

[blissful herald]

what does your ban msg say?

[near halo]

One message removed from a suspended account.

[blissful herald]

#looking-for-group

[mortal sonnet]

A staff to respond to my ban? it's now been 68 hours

[strong mirage]

can someone check VPN ban 76561198080320218

[gloomy sparrow]

Standard response time is 1-3 business days

[blissful herald]

wait 10min and then try again

[strong mirage]

try appeal again or enter server again?

[blissful herald]

enter server

[real kindle]

where can I appeal for unblocking

[distant ridge]

Vpn Ban 76561199518135587

[thorny dune]

You can do this on our website https://rustoria.co/support/appeals

[thorny dune]

This should now be solved and you can connect

[real kindle]

thank you very much

[meager mantle]

I never played in this server. And i have been Banned?

I tried to log in for the first time and a "Hacking" message appeared

[dry forum]

I wait for support's reply for 10 hours hahaha

[strong mirage]

he said it still doesnt work

[blissful herald]

tell them to wait 10-15min then try again

[dry forum]

What should I do if I am not satisfied with the support treatment?

[shy remnant]

Hi, we have already answered you about your appeal. There is no need to tag us again. The standard response time is 1-3 business days, but can be more or less based on the situation.

[hexed nimbus]

1 to 3 business days is the responce time on appeals just be patient

[shy remnant]

The banning admin has been informed of your appeal and will respond when available

Please make a #payment-support ticket for this kind of requests

[fresh cave]

@balmy cypress ?

what`s wrong?

[shy remnant]

Can you shoot Luke a DM with your Steam ID (and precising you got banned for the reason "Come to Discord.gg/rustoria - Luke"

They will respond to you when available 🙂

[fresh cave]

He's offline

What should I do

[shy remnant]

Wait for his answer

He will reach out when he is available, don't worry

[fresh cave]

when

[graceful estuary]

i literally bought vip monday went to play us monday and i had a ban if i would’ve known before i wouldnt have wasted $4 on vip

[shy remnant]

!steamid

[marble mantle]

Hey, @graceful estuary

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[muted lagoon]

are the any admins under the name "fluffy" and "_aqua"?

[shy remnant]

Nope -> #announcements message

If they are contacting you on Steam about something pretending to be Rustoria admins, block them and report them to Steam

[fresh cave]

Can I only wait for Luke to go online?

[shy remnant]

Yes sir

[muted lagoon]

i figured, its talking about promoting a skin

[fresh cave]

......

[graceful estuary]

@shy remnant i submitted an appeal like an hour ago #1ae993 no rush just take a look at it when u can

[fresh cave]

I want to know the reason, why did you kick me

[shy remnant]

I see, I am sorry I can't deal with that appeal. The admin responsible of it will get back to you as soon as possible through the appeal website

[shy remnant]

I actually don't know, Luke will tell you

[fresh cave]

When will Luke go online

I want to play server now

[livid flame]

where do i see my respose to my ticket ?

[strong mirage]

can my friend check how long his vip will last using the steam id ? as hes having trouble logging nto the toria donate website from china

[fringe tree]

Yes, it should be possible to review when your VIP expires

[fringe tree]

Should be available on the website

[strong mirage]

is there a way to do this without going to the website? and just inputting the steam id in discord ro something?

[zenith ice]

i have torria long vip and it is putting me in a queue

can i pls get help i litterly have the donator role showing i have vip

[shy remnant]

What server have you purchased VIP on ?

[zenith ice]

rustoria us long

[shy remnant]

Are you sure you are connecting on US Long ?

[zenith ice]

yes

100% looking at it right now

[shy remnant]

May you check on https://donate.rustoria.co/account.php the last payment you have made which Package you purchased ?

[fresh cave]

Where's luke? He's not returning my messages

[shy remnant]

Might be busy IRL, be patient please he will reach out asap

[zenith ice]

i sent a screen shot to your dms

[plucky vortex]

!report

[marble mantle]

Hey, @plucky vortex

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[fresh cave]

I want to go online to the server, my home is about to be raided

[fresh cave]

I want to go online to the server, my home is about to be raided

[shy remnant]

I see, have you logged on from F1 or from your favorites ?

[zenith ice]

i logged on from my recents

and i just joined off of f1 and it still puts me in queue'

[shy remnant]

Can you create a #payment-support ticket then ? My skills are limited to what I have tried to do with you unfortunately

[fresh cave]

I bought an eu2x membership How do I see the remaining time

[zenith ice]

i did are you able to get someone to look at it cause last time i made a ticket it took a day for someone to notice it

[exotic mortar]

I left 2 rolls of metal cooking on an electric furnace at night, and woke up to nothing inside my box, and didn't get raided, since i have no walls missing, or doors, the metal just fucking vanished, can u guys check it for me, probably a cheater or something... BR Long

[quaint patrol]

Sounds like a team mate has used it or has sticky fingers

[errant edge]

Any admins free?

[zenith ice]

This happened for me to I had stuff cooking 2 rows of sulf and about 3 rows of metal auto smelting in a box and it just vanished

[exotic mortar]

I play solo...

[potent cape]

SAME SHIT

dead ass lost 3 rows of sulfer and a box of metal

just left the box

[exotic mortar]

Probably some patch bug then, it sucks...

[spring current]

@blissful herald hello sir

[blissful herald]

!steamID

[marble mantle]

Hey, @spring current

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[spring current]

!steamID

[marble mantle]

Hey, @spring current

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[spring current]

76561199543213438

[south bluff]

how do I report a player?

[zenith ice]

I made a ticket almost a hour ago about a payment issue and I still have had no one look at it

[zenith ice]

Go to their website

[hidden charm]

You ban us for the slightest movement, but when these guys come together as 3 teams and raid us, no admin cares. EU No BPs 10X

[humble kraken]

how can i report a cheater?

[marble mantle]

Hey, @humble kraken

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[gleaming compass]

yo question,
if 2 teams are teamed together but do not exceed 6 does it count for teaming on rustoria 10x?

i just need an answer for a clan thats being stupid and doesnt understand the rules

[latent moss]

I have eror Disconnected: Couldn't Download Level:
procedural__4250_zqkRpqypsUOwReNS3oRUeQ (Unable to complete SSL
connection)
How i can fix that?

[hidden charm]

there is nothing like that

[gleaming compass]

is it not ?

[zenith ice]

Can a admin pls look at my ticket im tired of waiting this fucking queue when I spent 10$ for vip and it not work

[gleaming compass]

The max team limit on this server is 6. This is a strict rule. You will be banned if you are playing with more than 6 players. You cannot roam/team/raid/ally/associate with any other clan/group/team/friend if you have the max members, or if your numbers combined are more than 6 members online/offline. You‘re not allowed to cycle clan members. This means you can remove a member from the clan. However, you cannot re-invite that same person in the same wipe at all. Members leaving also apply to this sub-rule.

This is from !rules

[latent moss]

???

[gleaming compass]

reinstall game

[latent moss]

Not working

Reinstall 1 more time?

Or what?

[gleaming compass]

idk it worked for me like that last time

[graceful estuary]

ts so stupid nb has answered my appeal and i bought vip which i cant even use

[zenith ice]

I will litterly pay one of you admins just to open my ticket I made

[graceful estuary]

i cant play because my card got hacked and a bunch of charges were made so i got it cancelled and everything from a certain date charged back to me and that included OLD vip i bought so now i cant play and i bought vip with my other card monday and havent been able to play

[hidden coral]

You aren't the only one. The issue will get fixed soon hopefully.

[urban island]

Where can i report a cheater in this dc?

[gloomy sparrow]

!report

[marble mantle]

Hey, @urban island

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[urban island]

ty

[marble mantle]

Hey, @rotund kindle

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[near halo]

hello, what if i am banned from facepunch, can i still play on server?

[marsh junco]

please do something about the cheaters in your community specifically rustoria 10x. its just a playground for cheaters to try out their shiny new cheats.

[near halo]

@gloomy sparrow

[gloomy sparrow]

Do you mean a gameban?

[hexed nimbus]

If it’s a eac ban you can’t play any server if it’s just the FP server you schuld be able to

[near halo]

no just facepunch server ban

[near halo]

so i can play!

[hexed nimbus]

If you fall within the above rules then yes

[valid birch]

Theres any vip support channel ?

my vip didnt get assing

[gloomy sparrow]

!verify

[marble mantle]

Hey, @valid birch

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[gloomy sparrow]

!report please don’t call potential rule breakers out in chat

[marble mantle]

Hey, @lost snow

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[lost snow]

!report

[marble mantle]

Hey, @lost snow

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[dusky ermine]

!ticket

[marble mantle]

Hey, @dusky ermine

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[rapid abyss]

Game said to report to admins if server is lagging; EU Long has been lagging for the past 3 hr

[willow ridge]

TICEKT

[gloomy sparrow]

!verify @valid birch

[marble mantle]

Hey, @valid birch

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[sinful scaffold]

i just got banned for hacking while tryna connect eu long

!ticket

[marble mantle]

Hey, @sinful scaffold

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[graceful estuary]

can a admin please look at my appeal i literally bought vip monday and wasn’t able to play bc i was banned and it never said i was banned and my vip ran out yall literally scammed me of $4

admin look at my appeal #1ae993

[ocean thistle]

Can you make a #payment-support ticket? Include everything in the template provided

Our payment team handles charge back bans and not regular admins

[minor hollow]

where can i make a player report

[cedar quartz]

Hi

[desert schooner]

admin

Ticket #dff00c

please

cheater

[marble mantle]

Hey, @desert schooner

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[tribal merlin]

how do i link vip here again?

oh nvm it did it automatically

[dusk roost]

@blissful herald

@blissful herald Appeal #3b8368
steam ID 76561198250570656

[fringe tree]

Appeals take 1-3 days, please don't ping Admins.

[fringe tree]

/ticket

[marble mantle]

Hey, @minor hollow

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[zealous light]

How can i create a ticket for alerte about lag ?

[raven mist]

#network-support-old

[zealous light]

No it's in game

[raven mist]

? Thats a way to alert ingame lag yes

If it was fake pop fp wouldve already removed their official status lmao

[strange latch]

idk it simes like it

but hopefully no

[raven mist]

Ofc its not

[strange latch]

im new dont mind me just want to play on active server

[raven mist]

Its also 2 am . Idk man

[strange latch]

maybe who knows

[half ember]

hey guys i have que but ive paid for vip is there any reason for why this is happening ?

[astral bison]

i need staff help

who can i talk to?

[torn pine]

Are you sure the payment went through and the correct server. You can go to #payment-support channel to start the process.

[half ember]

yeah its been working for the last 2 days but suddenly this morning nothing

[torn pine]

Create a ticket and someone will look into it for you as soon as they can.

[torn pine]

We can start here. I will try to assist you the best I can or point you in the correct direction

[astral bison]

i already made a ticket

for a refund of a subscription i didnt try to do, it was accidental

[torn pine]

Awesome… They will get to it asap.

[dusk roost]

They told me to go and indicate my steam id, why are you telling me this?

[half ember]

is anyone handling tickets ?

[hearty fulcrum]

that is not a staff member. feel free to dm the admin if you have not already been assisted. he will message you back when he is available.

[hearty fulcrum]

if you are asking about payment support tickets, we have only a few staff members handling these tickets in order to protect your personal and payment information. it may take some time, but they will answer your request when they are awake and available. since it is done in this way to protect your privacy, please try to be patient. we appreciate your patience, thank you.

[half ember]

thats fine but i cant even get on the server even though ive paid for que skip via vip ?

[sacred latch]

queue skip for Long is not working either

[hearty fulcrum]

i understand that this is an inconvenience to you, and we apologize for it. our payment support team will assist you as soon as possible. thank you for understanding

[steel saddle]

Hey will a rustoria admin ever contact me through steam?

I would assume not

[hearty fulcrum]

please create a #payment-support ticket with the necessary information

[hearty fulcrum]

rustoria admins will not contact you through steam. if someone is messaging you on steam asking for you to vote on something or sending suspicious links, please block and report them for scamming. you can find more information about this in our announcements #announcements message

[steel saddle]

okay

[naive girder]

Couldn’t play force because I got banned with no specific reason and no one has helped with the appeal

[bold venture]

@hearty fulcrum76561199381631919 sever restart caused me to be banned ban reason：hacking i need help

[stable belfry]

help mi Vip dont work

[bold venture]

it has not been solved for two days website appeal

[fringe tree]

#payment-support

[stable belfry]

okey

[bold venture]

it dosent work

[hearty fulcrum]

have you checked if there was a response yet? you can check when you sign in at https://rustoria.co/support