support

[upbeat sail]

Do i just put my steam id in this chat?

[quaint patrol]

They will get to it as soon as they can! As you can imagine they are extremely busy and trying there hardest, it’s frustrating but please have some patience

[minor temple]

please

[upbeat sail]

76561199193556277

[unkempt wolf]

ok thx man

[quaint patrol]

Best of luck

[eager bone]

hello I took a VIP on Monday but I have a queue while my friend who did not have one

[quaint patrol]

Are you sure you bought it for the correct server?

[eager bone]

Yeah i'm sure i have the evidence

[quaint patrol]

#payment-support

[stable shore]

I have multiple times

[minor sinew]

wtf how its work 935/850 what

[regal hull]

can some admin help me please I was unjustifiably banned

i made the apeal but nobody answer 😦

[robust musk]

!appeal

[marble mantle]

Hey, @regal hull

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[robust musk]

please take notice at the bottem 😄

[regal hull]

😦

😦

[lucid briar]

does the youtube work yet for points?

[quaint patrol]

I don’t think so

[lucid briar]

awesome...

[hazy eagle]

I have a problem, I bought VIP and immediately canceled the subscription because we didn't want to pay again next time and I don't have VIP or money

[fringe tree]

#payment-support

[lucid briar]

youll get it back in a week

does the VIP work across all rustoria servers?

[minor temple]

No it's server specific

[lucid briar]

HAHAHAHAHAHAHA so i have to pay 300 not just 100.... ugh what a money pit

alrighty we will NOT be donating

[minor temple]

Servers cost money to run at the end of the day

[lucid briar]

i know, i run 4

it cost money, it doesnt cost that much money, especially when ur whole support team is volunteer O_O

[quaint patrol]

You’re not forced to buy VIP? It’s completely your choice

[lucid briar]

this is true, and now my choice is not to. i play 3 servers with various friends and am not spending a car payment for wood

[quaint patrol]

Then play like the majority of the player base! You may purchase VIP to speed up your progress, or play naturally

[obsidian pine]

RyanJD Please check this ticket #cbfaa7 I really wanna play wipe

[lucid briar]

ryan what happened?

[echo venture]

the moddeds cost an immense amount of money to run, considering 95% of everything on them is fully custom and propreitary. they also are ran on very good hardware considering the amount of players. so while you may in your head be thinking of how much it costs to have a $30/mo shared hosted server with a bunch of plugins you chuck on that are for free

[minor temple]

Hello It's with you banning admin and they will have a look for you as soon as they can but typical response times are 1-3 working days

[obsidian pine]

I wanna play wipe

[lucid briar]

im not arguing your costs ryan but im not spending 300 to play with my friends across 3 servers with a steady pop of 30 players... there just arent enough players across rustoria servers. id rather spend that money on a more popular server thats all

[livid flume]

is there any comands for vip?

[echo venture]

300 for what sorry?

[lucid briar]

i am on the donate page

[regal hull]

me too

[lucid briar]

and its asking what server

[regal hull]

im injustified banned

😦

[lucid briar]

i asked if i buy the 100$ donation if i can use it on all 3 servers i play on

they said no i would have to spend 300

and i cannot justify that at all

most players play on 1 server, if the 100$ donation worked across all rustoria servers id be down

[echo venture]

i mean you dont have to buy that kit? could instead get elite on all 3 or something? reason why we have it separate so we can assess the viability of each individual server, and we cant exactly advertise what the kit is with our store for all the different servers as every server has different kits based on its respective gather rate

[livid flume]

are there any vip comands in game?

[echo venture]

for vanilla or modded?

[livid flume]

EU Medium

[echo venture]

nah, no extra commands for vanillas for vips. you just have queue skip, colored name in game and here, as well as 2x map vote scoring

[quaint patrol]

Hello Ryan

[fringe tree]

hi Ryan

[echo venture]

hi hi

[minor temple]

Hello Ryan

[echo venture]

hi

[quaint patrol]

Hope you are well

[summer atlas]

hi! im playing on br long server, with friends in the same city, and some of them have double of normal ping, can we have some assistance with that? who we can talk about? its a port issue

we send a ticket on network support but none response

[fringe tree]

It takes 1-3 business days, but it just may be the server struggling a little bit

[quaint patrol]

The network support staff will help you as soon as they are available, I presume it’s safe to say it’s not specific to a singular persons internet?

[pine kite]

Ive followed you on all socials but cant claim the kit loyal?

[lucid briar]

thanks for your time guys but i think ima move to rustacademy theyre the number 1 ranked modded server across the board

good luck rustoria

[astral quiver]

need to make unban appeal

[gloomy sparrow]

#looking-for-group

[robust musk]

!appeal

[marble mantle]

Hey, @astral quiver

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[reef tapir]

can i send u a massage in pv please its take 1 min

[gloomy sparrow]

yes ofc

[junior raven]

is MSQ a real admin?

[smoky cape]

No. If you got a message from someone on steam, don't follow what they say

It's a scam

#announcements message

[junior raven]

ok cheers

there asking for me to vote for a rustoria skin on twitch drop

[quaint patrol]

That is in-fact a scam

Report and block

[pseudo mauve]

Hey i just bought vip for eu long and i meant to get it for us long

[smoky cape]

#payment-support

[quaint patrol]

Do not use the vip either

[near halo]

admin

[mild frost]

My vip isnt working

[pseudo mauve]

check if you bought it for the wrong server

[mild frost]

i didnt

[pseudo mauve]

i thought the same till i checked

[quaint patrol]

#payment-support

[sonic crest]

can someone tell me if bunkers got patched this update?

[echo venture]

https://rustoria.co/getmyid

[modest trout]

i need your help please.

[hollow fulcrum]

Some random guy added me as friend and claims he is a rustoria server admin, he send me a link to vote for an ak skin for twitch drops or something, I gues its a scam?

[quaint patrol]

Yes this is a scam, report and block

[lyric basalt]

Report to Steam and block

#announcements @hollow fulcrum 🙂

[hollow fulcrum]

Okay thanks!

[hybrid rampart]

i got false banned and I got vip

can some1 help me?

[jagged sparrow]

#payment-support

I accidently bought the wrong vip, can i get refunded

[hearty sleet]

!ticket

[marble mantle]

Hey, @hybrid rampart

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hybrid rampart]

I did it but i didnt get a answer 😢

[ashen robin]

everytime i load into MAIN i stand up then get DCed for "hacking" but im not cheating and its not banning me so i dont think its anticheat

can some help me

[wraith star]

upgrade server hardware eu long

[cinder olive]

@ocean thistle

im waiting bbgh

[wraith star]

upgrade server hardware eu long

[hearty fulcrum]

"Disconnected: Hacking" is a ban. If you believe the ban is unjust, please create an appeal at https://rustoria.co/support/appeal

[ocean thistle]

Sent you a DM.

[wraith star]

upgrade server hardware eu long

[swift grove]

hey i payed for vip but lagging like asss

eu long is laggging

i think i want my vip back

every month the same shit

[candid loom]

@compact wyvern some people have huge lag

[visual siren]

I got lagged out of US Medium and now "Diconnected: Connection Attemp Failed"
VIP as well

[fringe tree]

#payment-support

[neon stream]

is us main down?

[fringe tree]

If an admin respond, we can get them to see if the server is fine

[swift grove]

@fringe tree NO U

[fringe tree]

[swift grove]

I CAN TELL U THE SERVER IS TRASH

dont need an admin for that

[neon stream]

tell em

[finite sparrow]

<@&274971100184576010> where can i make a ticket report

[fringe tree]

Well, they have the best software that is available to uphold that many players. I understand your frustration, apologies about that

[fringe tree]

/ticket

[marble mantle]

Hey, @finite sparrow

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[fringe tree]

you don't have to ping admins for it

[swift grove]

@fringe tree are u an admin

[fringe tree]

No, I'm not apart of the staff team

[swift grove]

what are u then

[fringe tree]

just here to help guide people when I can

[swift grove]

but why u apoligize then

[vale garden]

having the worst lag

[stable shore]

Any way to fix the nullreferenceexception rust crashes?

[visual siren]

same, cant even reconnect to server

[vale garden]

main?

[blissful current]

getting steam uth disconnect timneout helo?

Getting Steam Auth Timeout disconnected help?

[static saddle]

Hello, im under the water, please help me

[swift grove]

kk server fr

[neon stream]

why us main keep timing me out? theres always sum going on wth this shitty sever

[honest onyx]

us long is fked cant load in

[visual siren]

US medium also

[swift grove]

eu as well

[honest onyx]

idk if its exitlag or not

[static saddle]

fu as well have issues

[swift grove]

us people get a job

[fringe tree]

EU Long is currently down

[static saddle]

US SMALL

YOU LONG?

[solid kayak]

us main laggin for west coast people fix?

[neat berry]

US long West coast routing issues

[honest onyx]

na has routing issues to

[static saddle]

''our server is run with top of the line hardware''

[swift grove]

@neat berry who u

[static saddle]

''our server is run with top of the line hardware''

[fringe tree]

I mean it is

[static saddle]

Thats what im saying

Am i?

''our server is run with top of the line hardware''

[fringe tree]

Please be patient while staff attempt to take care of this. The sheer amount of players is most likely inducing the lag

[swift grove]

@fringe tree how u know

[static saddle]

Are u patient?

[swift grove]

im a doctor

[fringe tree]

Staff has verified and there wouldn't be a need to lie

[static saddle]

OHHHHHH

[fervent robin]

Eu long ain’t working

[fringe tree]

I've been waiting 4 hours with a 140+ player wait so, yeah I suppose so

[static saddle]

Buy VIP

[swift grove]

def intel processors

[fringe tree]

It's getting back up, it was down

[static saddle]

Reported

[cinder olive]

go farm

[static saddle]

No u

Andre where are u building?

[fringe tree]

If you guys are gonna speak please head to #general ^^

[light bridge]

Dont stock Vip 10usd 😦

[static saddle]

Nope

[solid kayak]

Server lagging for west coast people us main pls fix

[light bridge]

I need the stock

[slender badge]

same

[static saddle]

If i can talk here, why should i go to #general ?

[slender badge]

constantly getting kicked

[honest onyx]

something is going on with routing

[swift grove]

@slender badge stop hacking

[honest onyx]

us AU lads keep getting kicked 24/7

[fringe tree]

Just so when people need help they can stay in here. And since you guys are complaining about the server quality, an admin can review this information.

[slender badge]

ping going to 6k

[honest onyx]

lag is crazy

[static saddle]

Server not working

[slender badge]

no

[swift grove]

@slender badge stop vpn

[static saddle]

yes

[solid kayak]

bro this lag for west coast is brutal

getting error codes on dc that ive never seen before

[static saddle]

Really?

[swift grove]

its your connection

[static saddle]

And who?

[slender badge]

its a lot of people on west side

[static saddle]

Who?

[solid kayak]

fucked up

[static saddle]

Yeah but who?

[sage granite]

west coast is fucked

[light bridge]

<@&274971100184576010>

[swift grove]

stop sitting in your camper at mcdonalds and using there internet\

[light bridge]

Need the stock VIP 10usd from Us Main

[vale garden]

texas is fucked too

[swift grove]

tell me something new

[solid kayak]

<@&274971100184576010> please fix server for west coast players lagging terribly

[swift grove]

have u touched grass today

[slender badge]

10k ping is crazy

[fringe tree]

#network-support-old

[swift grove]

ask for u money back man

[steady sonnet]

eu long upgrade slots

[solid kayak]

Eternal this isnt a lone network issue its for everyone on the west coast

[swift grove]

i got a FREE vip for next month because of the errors and lag

[fringe tree]

!slots

[marble mantle]

Hey, @steady sonnet

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[neon stream]

bro yall keep timing me out can i get sum help

[sage granite]

how about west coast servers eta spent vip and cant even play the game

[fringe tree]

I'm just gonna mention it, vilifying the server isn't going to really change anything. There are plenty of players that we receive complaints from

[slender badge]

same

[neon stream]

hello can i get sum help

shitty boy

[proven phoenix]

can i get some help anyone

[ionic mortar]

@noble terrace more slots please

[steady sonnet]

how should people play without donations if the queue is not moving because of the donors?

[neon stream]

admin yall suck

[solid kayak]

admins fix the server for west coast

please

[proven phoenix]

why hacking

[plush turret]

<@&274971100184576010> im begging, for me and everyone increase us main player capacity to 850-1000

[fringe tree]

!slots

[marble mantle]

Hey, @plush turret

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[glacial flame]

BRO

WEST COAST

[fringe tree]

pinging staff won't help, the process is automated for how many slots are available

[proven phoenix]

my vpn ban

[fringe tree]

#network-support-old

/appeal

[marble mantle]

Hey, @fringe tree

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[vernal falcon]

My teammates are banned, here's why

This is his 17th 76561199350978291

[fringe tree]

It takes 1-3 business days until an admin can handle the report.

<@&274980199668645888>

sorry for the ping, but I'm pretty sure that is an IP grabber

[dense merlin]

how report cheater other than F7?

[fringe tree]

Do it in-game or here

[fringe tree]

/ticket

[marble mantle]

Hey, @dense merlin

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[vernal falcon]

My teammates are banned, here's why
This is his 17th 76561199350978291

[fringe tree]

It takes 1-3 business days

[echo venture]

#announcements message

#announcements message

#announcements message

#announcements message

#announcements message

#announcements message

[fringe tree]

Sending the same message won't accelerate the process

[fringe tree]

thank you (:

[proven phoenix]

where is administrators， i need some help, i just palying thhe rust .co sea long server ,but i dont know why i cant get in today, can u help me ?

[light summit]

hello, what does it say when you try to enter the server?

[proven phoenix]

hacking

[vernal falcon]

I'm banned. I'm not cheating or breaking the rules.

[light summit]

!appeal - please create a ticket here

[marble mantle]

Hey, @proven phoenix

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fringe tree]

/appeal

[marble mantle]

Hey, @vernal falcon

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[light summit]

!appeal - create a ticket and an admin will be able to verify this

[marble mantle]

Hey, @vernal falcon

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[proven phoenix]

hi bro. ican find my ban @light summit

i cant find my ban

[light summit]

not a bro, but what do you mean? you got banned for hacking you mentioned?

[solid kayak]

Shimmy why is the server lagging for West Coast

[upbeat yoke]

!appeal

[marble mantle]

Hey, @upbeat yoke

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[upbeat yoke]

@proven phoenix

[proven phoenix]

vpn ban ,76561199064913324

[neon stream]

can i get some help

yall aint help me out yet

[fringe tree]

With what?

[neon stream]

yall keep timing me out its been like my 5th time yall not letting me load

[fringe tree]

It wouldn't be the staff members

It may just be on your half or you may want to review #network-support-old

[toxic shard]

We are not doing anything, timeout mean there was a problem in the connection between you and the server

currently some network provider are having issue in the west coast

[neon stream]

alr alr

[amber copper]

Hi there, I'm seeking a refund for the wipe. Your servers are terrible, I've crashed 3 times in a row and lost kits to cheaters

[neon stream]

west coast crip

[fringe tree]

#payment-support

[light summit]

unfortunately it's not refundable if already used

[plush turret]

bruh whens it gonna change then, i been on queue for almost 4 and half hours now

[fringe tree]

Same here, I mean it will eventually change it's automated

They can't change it

[keen relic]

i randomly got teleported to oil rig bro

[heady mango]

Would make a ticket but idk how to report an entire clan, these guys in H4 on rustoria main are ESPing their asses off

[eager girder]

SUPPORT

i need you

@amber copper

[void fern]

hello help

[eager girder]

@light summit

[light summit]

what can i help you with?

[hexed nimbus]

Ask the question and I bet you will get a response it’s possible the unable to vc rn

[eager girder]

so

i waited my ban its done and im not unban?

it still says im ban from server but my 30 days is up

[heady mango]

need to speak with an admin in voice if y'all are able, i'd appreciate it

[light summit]

!appeal - could you please raise another ticket and the admin in charge of it will look into it?

[marble mantle]

Hey, @eager girder

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[heady mango]

got a kinda unspecific problem

[light summit]

how can we help?

[heady mango]

just a zerg of cheaters on main we can't report correctly caue they're chinese and too many

they're blatantly esping

and they're ruining snow rn

i have some clips i can show

[hexed nimbus]

The ban ends the same time it was issued connect wait 15 min and then you should be able to join

[heady mango]

but no specific names cause we dunno

[light summit]

!report and do not call out cheaters in chat. you can attach any supporting clips you have in your ticket

[marble mantle]

Hey, @heady mango

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[dire ibex]

cheater

[marble mantle]

Hey, @dire ibex

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[eager girder]

@light summit its not letting me

what person would help me with this?

so i can @ them?

and join support

@hexed nimbus thx if it works

has not yet

and my timer is up

[hexed nimbus]

Your welcome. It’s the server and ban database sync that could take a little time

[bright quiver]

Dont spam connect and wait 15minutes

[elder canyon]

someone add me on steam with nickname "Rustoria.co | Arch" and called himself "rustoria admin" he asked me to vote for the skin so it can go to twitchdrops
is it scam or smth..? i dont understand

[bright quiver]

scam and block

[elder canyon]

ok thx <3

[molten locust]

some admin can help me asap

[keen relic]

tf

[elder canyon]

he told me he can give me vip on any server i ask xd

[bright quiver]

Yeah I know but its a scam he wants you to vote probably

But as I said its a scam dont click on any links

[wraith wedge]

how do u make a ban appeal

[light summit]

!appeal

[marble mantle]

Hey, @wraith wedge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[wraith wedge]

ohh tyy!

[cerulean pendant]

@molten locust this is for your information

!appeal

[marble mantle]

Hey, @cerulean pendant

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[near halo]

can someone help me i dont really have friends to make me a ticket on the offical rust server ive been banned on the discord server for about one year and dont know how to be unbanned

[elder canyon]

i blocked him already btw the link is sus like him, cuz he has empty profile, low steam lvland other sus stuff
anyways tysm

[bright quiver]

Your welcome

[wraith wedge]

does anyone know how the appeal works? like do we get a message on the website or like on discord

[bright quiver]

On the website

[wraith wedge]

ah okay ty

[eager girder]

i need admin support

that deals with banns

[near halo]

i also need support .

[toxic shard]

What's up ?

[near halo]

this

[ancient magnet]

Whole team just got wrongfully banned man

[toxic shard]

!appeal

[marble mantle]

Hey, @ancient magnet

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[ancient magnet]

how do i fill out a ticket?

[toxic shard]

Do you have the id or the name ?

[near halo]

im the person thats banned

[eager girder]

thank you its been sorted

on the website

[ancient magnet]

how long will tickets take to get reviewed currently?

[near halo]

no mic

[toxic shard]

I need your original account to check it / unban it

[near halo]

oh ok

i cnat send screen shot

[molten locust]

@toxic shard can you help me asap? in a vc

<@&274971100184576010> someone can help me pls

[toxic shard]

with ?

[wraith wedge]

how long is appeal usualyl take to respond back?

[molten locust]

76561198319491500

[fickle quest]

abre mais vip semanal

[wraith wedge]

how do u see the ticket you created on the website?

[hasty sluice]

Hi there, so ive been in que for about 3 hours and it says im next however its said ive been next for like 35 straight minutes. im qued for rustoria long. i can stream my game to prove it? anything i can do

[ivory lodge]

@toxic shard can you help us please? eu monday tbh-filda name.

[rancid lotus]

Lots of network problems with BR LONG

[ivory lodge]

we are stuck in the train on other side of a map.. -.-

[rancid lotus]

high ping, route problems and now I`m getting disconnected constantly

[hasty sluice]

@rancid lotus all my friends are in the server right now without any issues

[mellow tundra]

hey, this is because the server is past max slots. its at 612/600 (EU Long) and 613/600 (US Long)

Until it goes below 600, no one in queue will be able to join

[hasty sluice]

@mellow tundra ahhh. That makes alot of sense. I appreciate the response

[mellow tundra]

ofc

[rancid lotus]

It seems like ti is only affecting south brazilians ans some argentinians

[proper laurel]

My queue for Rustoria long has been at 5 for 45 minutes.

[hasty sluice]

@proper laurel we're probably in the same boat

[proper laurel]

I done watched all of squeeze's youtube videos while waiting in queue

[mellow tundra]

see my previous message to lifestyle

[proper laurel]

Word

kick these afks mane pls

[idle jasper]

any admins here that can help? i had an autosmelting system set up but the metal frags were literally just vanishinf

[wraith wedge]

does any admins know how long appeal takes and where would i see the response?

[proper laurel]

1-25 business days

[mellow tundra]

1-3 business days, same website where you appealed. as you're verified, you should get a DM as well when the outcome is determined

[mellow tundra]

it's very unlikely they're actually just disappearing, and admins won't go in game to interfere with gameplay, so my best advice is to simply trace the system of piping and see where the output ultimately goes

[wraith wedge]

!verify

[marble mantle]

Hey, @wraith wedge

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[idle jasper]

i have done, literally recorded myself tracing the piping and re-piping it, they were genuinely dissapearing

[mellow tundra]

if you really believe this is a bug, rather than missing where they're going, just make a ticket at https://rustoria.co/support and an admin should be able to look into this a bit further

(you can submit whatever video you've recorded too so they can get an idea of what's going on)

[hazy steeple]

???

[sterile bluff]

how long i gotta wait for a appeal to be responded too/

[mellow tundra]

1-3 business days

[mellow tundra]

try verifying the integrity of your EAC install. https://www.reddit.com/r/playrust/comments/xbzkox/internal_anticheat_error_help_needed/

[sterile bluff]

nice

[graceful igloo]

need support

[smoky cape]

What's up

[graceful igloo]

i need to buy VIP for BR LONG server, but i can't pursache...

[smoky cape]

It's probably out of stock then

[graceful igloo]

So??

[smoky cape]

If something is out of stock then that means you can't buy it

[graceful igloo]

When do they replenish the stock?

[smoky cape]

When someone else's runs out

!vipstock

[marble mantle]

Hey, @smoky cape

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[thick hearth]

can an admin do something about smoil on rustoria main?, its been down for an hour and a half with rads

[wicked forge]

Bro is there any way I can get into rustoria us main ive bought 3 people vip, and i get disconnected one time and i cant get in because its out of stock

[thick hearth]

nvm

[wicked forge]

Ive been on main all day, I time out one time and now im stuck in a 300 player q is there anything i can d

[fringe tree]

Staff can't really help in the process of getting ahead in queue

Apologies for the inconvenience, but wishing you the best!

[wispy dirge]

!ticket - Please create a ticket so the report goes to the admin team so they can take a look.

[marble mantle]

Hey, @thick hearth

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[soft zealot]

!ticket

[marble mantle]

Hey, @soft zealot

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[wicked forge]

!ticket

[marble mantle]

Hey, @wicked forge

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[elder osprey]

/ticket

[marble mantle]

Hey, @elder osprey

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[regal hull]

pls admins answer my apeal

im waiting like 8 hoours

[woeful bough]

i got muted by an honest mistake

i said "fucking" but i accidentally crossed the i and n

i am the farthest thing from racist

[bleak scaffold]

!ticket

[marble mantle]

Hey, @bleak scaffold

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[humble agate]

why isn't my message showing?

miigt jsut make a ticket in game

[wheat valve]

how to tell the time ingame

[pseudo adder]

why does ai not move on US main

[blazing copper]

is there a way to give someone my extra ticket

after i already bought it

[wicked forge]

your vip?

[blazing copper]

yeah

[wicked forge]

I need it 🙏

im stuck in 200 player q from timing out

[bleak scaffold]

ADMIN SEA LONG WALVIRINE

[wicked forge]

vip sold out

[bleak scaffold]

CHEATER ON ESA LONG

[marble mantle]

Hey, @bleak scaffold

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[vital berry]

ADMIN SEA LONG WALVIRINE

[blazing copper]

ive already been there and they just sent me right back here

[subtle surge]

does anyone know why my rustlink isnt working?

[dense sandal]

OMG

[dull basin]

!vpn

[dense sandal]

queue268

There is a period of time not do not need to queue, as the number of people increase, will expand the server, how to cancel

[stone zinc]

hello. got vac on other account in dota bcs of overwolf, but new one absolutely clean, also no vac in rust in my 10k hrs history. im allowed to play on ur servers on clean one account?

[tough shard]

any admins on?

need help asap

[hidden spear]

admins ASAP

[tough shard]

@molten flicker

@strong willow

[wide knoll]

Hello, could you put more VIP spaces for br long ?

[lofty turret]

!ticket

[marble mantle]

Hey, @lofty turret

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[molten flicker]

not an admin but what you need help with?

[tough shard]

Can you put me in contact with an in game admin? just got falsely banned

banned a full 15 man because we shared tcs with a cheater we just raided

[molten flicker]

!appeal

[marble mantle]

Hey, @tough shard

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[tough shard]

Admins gotta wakeup

connect the dots

dont ban and ask questions later u donuts

[obsidian pine]

admins please have a look at my appeal I really wanna play wipe with my irls

[round dust]

!appeal

[marble mantle]

Hey, @round dust

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[woeful bough]

admins, please look at my appeal, i'm a truly positive addition to the chat!

[round dust]

um i need help i bought vip for the wrong server

HELPLPPP

[red helm]

hello admins, I was banned from rastoria just like that, I went to the server and it showed me hacking, but my mouse is from Logitech g102 pro, please unban me because I didn’t do anything

[torn heart]

what's up

[red helm]

hello admins, I was banned from rastoria just like that, I went to the server and it showed me hacking, but my mouse is from Logitech g102 pro, please unban me because I didn’t do anything

[marble mantle]

Hey, @red helm

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[round dust]

Hi mister modeerator umm can u pleaes help me with vip i bought it for the wronggg server

[torn heart]

#payment-support

[tough shard]

@torn heart can i jump in a call with you real quick?

[torn heart]

I might be able to help in text before hopping in a call, can I ask what it's relating?

[round dust]

hey one second

[tough shard]

Hey Jacob i messaged you in dms

[lunar void]

is there a grace period for time out? i keep timing out right after waiting in que going back to que

[solid girder]

im going to end it all

[shadow egret]

free me up

@jagged escarp

do it for xiarn

[hoary harness]

bro where the hell is main vip its been outta stock for so long

[unkempt vale]

get wipepass

[unkempt wolf]

Guys, I need one of you to appeal the wrong band please.

[hoary harness]

yeah us main is full outta stock

[unkempt vale]

damnnn

they will prob restock sometime tn

[hoary harness]

has been outta stock since 5

[unkempt vale]

get stock role and wait for announcement

they wont disclose when it will be restocked otherwise

[marble mantle]

Hey, @hoary harness

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[torn ferry]

I was banned for cheating, although I was playing with a friend who happened to have cheats. I've never had any cheats. I wrote an appeal half a year ago, they told me to wait for the unban, but it never happened

[hoary harness]

ye ye cheater

[hearty fulcrum]

please head to #general . the staff will handle other players' support requests.

[torn ferry]

I swear, I’m ready to undergo any checks, I don’t have a vac

[hearty fulcrum]

the admin has responded to your appeal and approved it?

[hearty fulcrum]

that is not a staff member. they cannot help you. you can ignore them.

[torn ferry]

I can send you a screenshot of my appeal

[hearty fulcrum]

feel free to dm me

[torn ferry]

wrote, please check

[hearty fulcrum]

the ban was temporary. the appeal was denied, and the admin said you will have to wait until the temporary ban has ended.
when you try to connect to the server, are you able to see a counter with the number of days, hours, and minutes left in the ban?

[torn ferry]

no, it says that I am banned because of cheats, I sent you a screenshot in private messages

[hearty fulcrum]

I checked the screenshot you sent me again, and it says that the ban and the appeal were from September of last year. Are you sure that is the appeal for the current ban? If it is not the appeal for the current ban, then please appeal the current ban.

[torn ferry]

Since that ban, I haven’t been able to log into the server, and I can’t file a second appeal, and for some reason I can’t appeal the ban either, they say wait

[hearty fulcrum]

?steamid

[marble mantle]

Hey, @torn ferry

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[torn ferry]

76561199102845928

it starts me up on the server and immediately kicks me out due to hacking

[hollow junco]

admins, I got banned for playing with hacker a week ago ive waited out the time but im not unbanned, it says to appeal the ban on rustoria website but when i go on there it shows that i have no bans

[glacial jolt]

can i get a dm from admin, i got a group of cheaters on us medium id like for yall to spectate

[hearty fulcrum]

i believe an admin will have to come check. please wait, and if an admin is available, they will come help.

[hearty fulcrum]

please leave your steam id in this channel and wait for an admin as I told the player above as well.

[hollow junco]

https://steamcommunity.com/profiles/76561198220474499/

76561198220474499

[shadow egret]

admin needs to check out the 60 false sea bans ASAP

[torn ferry]

Will you tell him? Or will I need to write to him myself? And how long to wait >?

[shadow egret]

3 teams got banned at once and it hasnt even been looked at

[hearty fulcrum]

we do not accept reports of cheaters and rulebreakers through discord. please use the ticket system on the website or create a ticket by using the /ticket add (your message here) command in the in-game chat on our server

[hearty fulcrum]

please head to #general unless you are making a support request.

[glacial jolt]

@hearty fulcrum i just realized that and submitted one through the website. thank you.

[hearty fulcrum]

since you have already explained your situation and written your steam id here, you can just wait for an admin to check this channel. if they are busy or they don't see it, you can come back and try requesting support again

[hollow junco]

admins, I got banned for playing with hacker a week ago ive waited out the time but im not unbanned, it says to appeal the ban on rustoria website but when i go on there it shows that i have no bans My steam id is 76561198220474499

jsut done this so my id is with the msg

[torn ferry]

If it’s not difficult for you, can you ask some administrator to help me?

[hearty fulcrum]

they may be busy right now, but i can check to see if someone is available

[torn ferry]

come on, thank you

There are a lot of messages here, it seems to me that they will not notice my problem.

[hollow junco]

whoever unbanned me ty

[hidden spear]

@jagged escarp

[sly stump]

I got banned for using a VPN, I didnt know i wasnt allowed im sorrryyyy, ive put in a ticket can i please be unbanned my appeal is Appeal #34a869

[torn ferry]

@jagged escarp help me

[waxen gazelle]

@molten flicker VPN BAN STEAM ID ;76561199009200668

need help

[unkempt wolf]

Guys, I need one of you to appeal the wrong band please.

[molten flicker]

!appeal

[marble mantle]

Hey, @waxen gazelle

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

Hey, @sly stump

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[astral leaf]

hi, how do I create a ticket for a cheater?

[sly stump]

on the website

you can report via name or the server and search for their name

[astral leaf]

thx

[nocturne canyon]

why was there 50+ false bans on rustoria sea long?

[shadow egret]

@molten flicker can we get an updated on sealong?

or just radio silence over half the server getting banned

@jagged escarp @raven bison

[raven bison]

I will be home soon

[shadow egret]

ok ty

[molten verge]

KING

[torn ferry]

I was sorting out a problem with a helper, I was redirected to you, please help me. the problem is slightly higher

[deep rain]

i need support on US medium

[granite barn]

i need help for Eu long server for cheating

i have clip guy still online in my base any admin here?

[jagged escarp]

its being looked into

[shadow egret]

one of yo admins stuff up big time unfortunately

[jaunty pecan]

yo did us main crash for anyone else?

[heady mango]

toria main offline

<@&274971100184576010>

[unkempt vale]

US MAIN

[jaunty pecan]

just got put into 150 player que

[ionic pagoda]

CRASHSTORIA

[jaunty pecan]

main us down

[normal quest]

i got kicked and it said to come to dc

[thorn sparrow]

is there gonna be play back

[nocturne canyon]

main on force 🤙

[pliant crypt]

arnt you the person that plays with cheaters?

fucking loser get a grip

[thorn sparrow]

pussy

[heady mango]

u are literally the cheater who we got banned for playing with

[median viper]

yeah he is, he cant go a wipe legit

[pliant crypt]

what lol now ur making shit up hahahha

[heady mango]

rot, loser

[pliant crypt]

hackusating lolol

[heady mango]

need i prove it?

[near halo]

tf mog is legit

[pliant crypt]

guess my skill is to good

[heady mango]

still got the screenies

[jaunty pecan]

if i get put into a 150 player que expect a text from my lawyer

[near halo]

are u dumb?

[pliant crypt]

prove it

bro is so dumb im legit on rustoria servers right now

[crystal bison]

<@&274971100184576010> <@&274980199668645888> <@&393554009799000064>

[unkempt vale]

LMAOO

just spam reconnect

[fresh shard]

Did US Main crash?

[nocturne canyon]

playing with cheaters...

[unkempt vale]

yes main crashed

[long wren]

dont tag admin please

[median viper]

fix your servers

[nocturne canyon]

hi crazy

[jaunty pecan]

yeah expect a text from my lawyer

[wheat valve]

they are up stop crying

[median viper]

?

[jaunty pecan]

40 in que

[wheat valve]

server is back up stop crying

[long wren]

server up now

[long wren]

hello

[jaunty pecan]

cant even buy vip rip

[median viper]

fix your shit servers, 80 people asos banned on sea because 1 cheater decided to auth 5 groups to his tc

[jaunty pecan]

so main got wiped?

[torn ferry]

admins please check

[steep epoch]

didn't you get banned like a few weeks ago for playing with cheaters KEKW

[median viper]

yes he did, hje plays with hackers

[sly stump]

how long do false ban appeals take?

[unkempt vale]

main didnt wipe

you lagged back to beach @jaunty pecan

[torn pine]

!appeal

[marble mantle]

Hey, @sly stump

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[jaunty pecan]

brutha its a different map

[unkempt wolf]

can I get help on my ticket

[sly stump]

me too please😭

[torn pine]

Typical response times are 1-3 days depending on the volume of tickets. Force wipe night I’m sure the admins are extremely busy. They’ll get to it asap

[torn ferry]

ADMINS please I've been waiting for 8 months already

[torn pine]

Check my message above

[unkempt wolf]

i got false banned

i didnt even play EU main in the past 2 weeks

??!

how is this work

i lost force wipe day for this

thats unfair

[hearty raft]

how to make report

on player

[wispy dirge]

!report

[marble mantle]

Hey, @hearty raft

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[wispy dirge]

!appeal - Please submit an appeal

[marble mantle]

Hey, @unkempt wolf

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[shadow egret]

@jagged escarp @raven bison any updates or should we just switch servers for this wipe?

[torn ferry]

can you invite the admin to this channel?

[unkempt wolf]

man you wanna me to wait like 3 day for no reason

[hearty fulcrum]

i have heard back from the admin

[unkempt wolf]

😦

[hearty fulcrum]

this is a legitimate ban and you need to appeal it @torn ferry

[marble mantle]

Hey, @torn ferry

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[torn ferry]

I don't have any more bans...

[torn ferry]

The ban that I was given for playing with a cheater, but they called it for cheats I appealed, the admin wrote to me to wait for the temporary ban to expire, I didn’t receive any more bans, and I can’t submit any more appeals on the forum

what should I do? @hearty fulcrum

[gaunt flower]

I've been nuked by the Rustoria sea main. Can you release it?

[hearty fulcrum]

the admin tells me the ban has not been appealed, and you need to appeal it. if you cannot appeal, i believe you will have to wait for an admin to come help you with that as i am not able to assist with that. if you'd like, you can try waiting in https://discord.com/channels/274965952116817920/368790610783764480

[hearty fulcrum]

한국 분이신가요? 영어로 적으신 문의를 이해 못해서 그런데 한국어가 더 편하시다면 한국어로 도와드릴 수 있습니다. 어떤 문제로 찾아오셨나요?

[stiff widget]

Your appeal has been denied unfortunately you'll have to find another server to play on.

[gaunt flower]

rustria sea main에 들어가려고하니 핵이라고 안들어가지더라구요 전 핵을 사용한적이 없는데 무고밴 같아서요

https://steamcommunity.com/profiles/76561199635234835/

[hearty fulcrum]

https://rustoria.co/support/appeal 저희 공식 사이트에서 무고밴 항소 문의 넣으실 수 있습니다. 영어가 어려우시다면 한국어로 적으셔도 됩니다.

[median viper]

Appeal #943405 이것 좀 봐주세요

[torn ferry]

But why? I have never used cheats in this game! I met a friend on your server, but he turned out to be my enemy! Because of him, I should have gotten a ban for playing with a cheater, but I got it for cheating, HOW SO? Why, because of a stupid person, should I look for other servers to play?

[hearty fulcrum]

!appealkr - 아래에 적힌대로 항소 문의 넣어주신 후 어드민 분께서 검토하시고 답변 드리실 때까지 1-3일 (주말 미포함) 정도 걸릴 수 있습니다 조금만 기다려주시면 감사하겠습니다

[marble mantle]

안녕하세요 @median viper

서버정지나 채팅정지를 당하셨다면 이링크를 통해 항소해주세요 https://rustoria.co/support/appeal

당신의 디스코드가 https://rustoria.co/link 에정상적으로등록이되어있다면 디스코드채팅봇에게 답변을받게됩니다.
만약에 디스코드 연동이되어있지않으시다면 위링크에들어가 연동을 해주십시오.

이의 제기를 제출하면 관리자가 가능한 한 빨리 검토할 것입니다.

참고: 표준 응답 시간은 1-3일이지만 상황에 따라 다소 다를 수 있습니다.

[torn ferry]

I'm sad

[torn ferry]

I didn’t deserve a permanent ban, I’m ready to pass any checks for cheats. There is no vac ban on my Steam account, I just played with a cheater, but got banned for cheating

[shadow egret]

pls can the 60 ppl falsebanned on sea long have an update?

its been nearly 5 hrs

[hearty fulcrum]

they wll need to send an appeal. if they already have, please tell them to try to be patient. the appeal process takes and average of 1-3 business days, but it can take less or more time depending on each situation.

[shadow egret]

most ppl have made an appeal, but noone has heard anything

its very frustrating

[torn ferry]

I played on your server and met a friend. My friend turned out to be a cheater, and together with him I was banned for cheating. I filed an appeal, it was accepted and they told me to wait. A year has passed and I still haven't been banned.

[gaunt flower]

@hearty fulcrum 다른 계정으로 들어가도

hacking뜨면서 안들어가지는데

[hearty fulcrum]

i hear you. i understand that it is frustrating to have your wipe interrupted by something like this. however, please try to take into consideration that today is the day of force wipe, so the admins are likely dealing with many support requests and other server duties alongside their real life obligations. it may take some time, but the admins will eventually take a look at the appeal and i'm sure they will try to do it as soon as they possibly can. we appreciate your patience, thank you.

[tribal siren]

can check my appeal pls. thanks!! #716093

[shadow egret]

thanks for the response

[torn ferry]

@stiff widgetplease understand my problem thoroughly

[hearty fulcrum]

밴된 상태로 다른 계정으로 접속해 저희 서버에서 플레이하시려고 하시면 Ban Evasion (밴 회피)로 영구 밴 당하실 수 있습니다. 무고밴이더라도 정당한 밴이더라도 마찬가지입니다. 항소 문의 적으시고 기다리시는게 최선이고 최대한 빠르게 해결하시는 방법이니 답답하시더라도 조금만 기다려주시면 감사하겠습니다.

[median viper]

시간이 너무 오래 걸립니다. 5일 동안 차단을 해제하지 않습니다. @gaunt flower

[gaunt flower]

언제 밴당한지도 몰라요

[median viper]

시간이 너무 오래 걸려요

[hearty fulcrum]

두 분 같은 팀원이신가요?

[long wren]

your korean?

[gaunt flower]

아니요

[torn ferry]

@stiff widgetplease understand my problem thoroughly

[median viper]

아니요

[gaunt flower]

아닙니다

[nocturne canyon]

absolutely pathetic from rustoria how 60 people got false banned....

[hearty fulcrum]

다른 분의 문의에 답변하시는 건 삼가해주세요

[median viper]

좋아요

나는 단지 그에게 조언을 해줄 뿐입니다.

[median viper]

3~5일이라고 적혀있으니까.

[hearty fulcrum]

항소 문의는 아까 방금 적으신 거 맞죠?

[hearty fulcrum]

go to #general please.

[median viper]

도움이 필요해

[gaunt flower]

적으라고 하시자마자 바로 적었습니다

[hearty fulcrum]

you can say what you need help with, and we will help you. please let the staff handle other players' support requests.

[gaunt flower]

그런데 항소에는 sea main이 아닌 us main으로 뜨는건 원래 그런가요?

[narrow egret]

Could u please tell me from where can i get the ip from eu medium?

[hearty fulcrum]

언제 배 당하셨는지는 어드민 분께서 확인하실 수 있으실 거예요. 문의 넣으신 때부터 1-3일 (주말 미포함)이 평균 소유 시간입니다.

[echo narwhal]

guys i think my teammate is cheating

what do i do

[hearty fulcrum]

us main 서버에서 연관된 일로 밴을 당하신 것 같은데 이 부분의 이의가 있으시면 문의에 답변으로 이의 제기하시며 설명하시면 되실 겁니다

[torn ferry]

@stiff widgetplease understand my problem thoroughly

[flint grail]

there's a clown on long with scripts and autoclicker at fert vendy

h8 this game

so nothing will be done about the clown with scripts

[nocturne canyon]

why cant rustoria tell people who the banning admin is

i dont understand

[balmy cypress]

Because players will spam that admin even after they've been told no

we only take appeals on our website

[tough shard]

a fuckup like that should never happen again. Can ruin the rep of the server and could steer clans away.

[tough shard]

pretty obvious why the admin cant be disclosed right

[tribal siren]

Any response

[proven phoenix]

vpn ban ,76561199064913324

[torn ferry]

help

I played on your server and met a friend. My friend turned out to be a cheater, and together with him I was banned for cheating. I filed an appeal, it was accepted and they told me to wait. A year has passed and I still haven't been banned.

[balmy cypress]

?steamid

[marble mantle]

Hey, @torn ferry

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[torn ferry]

76561199102845928

[shadow egret]

Appeal #2f80fe can someone look at this pls

[torn ferry]

I can send you a screenshot of the appeal in private messages

[balmy cypress]

Dm me your steamid

No need to send screenshot

Since I can just look it up

[torn ferry]

.

already sent

[torn ferry]

?

[balmy cypress]

?

[balmy cypress]

Yes and I asked you to DM me

I’m busy so can’t look and will forget about this if it’s in this channel

[torn ferry]

Got it, I'll send it now

[shadow egret]

#support message

[proven phoenix]

hey my vpn baned can u help me ? vpn ban ,76561199064913324

[tribal siren]

idk why the appeals took so long to get approved/checked

[left adder]

Hello can someone check my appeal pls Appeal #c575ee

[median viper]

@hearty fulcrum

[tribal siren]

no one is checking the appeals just so u know guys hahahha stop hoping for your appels

i just sent a ticket and got response in just minute

[median viper]

이것이 사실입니까?

[tribal siren]

appeal system is useless

[hearty fulcrum]

please keep the support channel for support requests only. if you do not need support, head to #general . continuing to misuse the support channel can and will lead to a mute. @tribal siren @median viper

[tribal siren]

eh?

why in #general? xD

[median viper]

i pinged you so you can respond to the people posting

[tribal siren]

ok then

[median viper]

you posted bot command before for me

[hearty fulcrum]

the people posting their own requests for support can ask the staff members on their own. you do not need to step in for them. the staff will come help when they can. this is not their full-time job, nor is it their only obligation. we appreciate the willingness to help players, but please let the staff members handle it from here on out.

[median viper]

ok so i will ask here for support like they are asking

Hello, can someone check my appeal pls Appeal #943405

[median viper]

i did not ping you to help players, i pinged you so you can do your job

[median viper]

see

[hearty fulcrum]

i have already given you an answer to your question. you said so yourself.

[hearty fulcrum]

.

[median viper]

your answer was a bot generated command

[tribal siren]

appeal is under the support system, right? but ok wont argue. we go #general

[gaunt flower]

답장이 오는데는 얼마나 걸릴까요...

[hearty fulcrum]

along with the bot generated command, i provided further information. i wrote in korean because you first asked me in korean. let me know if you need it written in english, and i would be happy to help.

[median viper]

일주일 .......

[native yoke]

how to report cheaters

[gaunt flower]

하,,,,

[hearty fulcrum]

평균적으로 1-3일 걸립니다. 주말은 미포함입니다.

[hearty fulcrum]

이 사람은 일반 플레이어입니다.

이 분이 하시는 말씀 무시하시면 됩니다. 잘못된 정보예요.

[median viper]

그럼 비정규 선수들은 더 오래 기다려야 하는 걸까요?

[hearty fulcrum]

^^ @gaunt flower

[gaunt flower]

넵

[median viper]

3일 + 주말 2회

[gloomy sparrow]

!report

[marble mantle]

Hey, @native yoke

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hearty fulcrum]

i do not understand what you are saying when you write in korean because the translation does not make sense. i speak fluent english, so if you speak english, you can ask me your question in english.

i do not understand the question you are asking.

[median viper]

.....

[bleak bone]

I cannot see the name of the man I killed on the 10x server, I use the cinfo command, but it does not appear on the left, how can I solve this?

[median viper]

3일, 2주말

[safe blade]

How to request unban

[gloomy sparrow]

!appeal

[marble mantle]

Hey, @safe blade

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[tawny dock]

can somebody help me ? i cant join anymore all the rustoria server and its says hacking but i dont know why then i found out that i got banna for a vpn open in the background of the pc can somebody help me ?

[marble mantle]

Hey, @tawny dock

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[cobalt karma]

Hello can I get an admin please

[half gulch]

!appeal

[marble mantle]

Hey, @half gulch

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[cobalt karma]

I believe i found a glitch or bug and i need help

really pissing me off im trying to go to sleep and this game fucks me over

[toxic shard]

!ticket

[marble mantle]

Hey, @cobalt karma

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[toxic shard]

you can report it there and the admin connected will have a look

[cobalt karma]

I need to hop in a screen share or something

right now though? I mean how long would it take?
\

[toxic shard]

can also dm it to me and I can tell you what's up

but I can't go vocal/.... right now

[cobalt karma]

Can you join VC and just go mute or you are busy?

[toxic shard]

Can't

[cobalt karma]

Okay, I cant really record it though.

[toxic shard]

just explain it in 2 lines

[cobalt karma]

Basically I have a conveyor and its taking my items and putting it into thin air

im not really sure how this is happening cause 5m ago it was working fine

and ive lost like 2k metal and 1.5k sulfur

[toxic shard]

feels like a gamebug

[half gulch]

@toxic shard can you tell me how long my ban is? 76561198880346052

[cobalt karma]

thats what im saying but it took my damn upkeep i needed

[toxic shard]

wouldn't surprise me since they change some mechanics around the converyors and furnaces

in this update

best way to report it is via f7, but we (admin) can't do much about it

[cobalt karma]

TS dont make no sense 😦

[toxic shard]

looks like it's 7 days

[half gulch]

ok thank you

[toxic shard]

https://commits.facepunch.com/r/rust_reboot/main/industrial_conveyor_quickmove

I might be wrong but I guess that's the origin of your issue

[cobalt karma]

Thanks but I dont really understand what its saying?

[toxic shard]

Not much to understand 🙂 just saying it's not on us, we can't do anything about it

[cobalt karma]

i gotya

[toxic shard]

gonna need to wait for a patch from them

[cobalt karma]

I guess if they even fix it.

[toxic shard]

leaving such thing is not possible

[naive girder]

marc

Just got banned from rustoria.co us main @toxic shard

[toxic shard]

!appeal

[marble mantle]

Hey, @naive girder

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[shadow egret]

can my ticket get looked at? its been over 7 hrs Appeal #2f80fe

[tranquil swift]

can i use vpn

[dark sail]

й1

[ocean thistle]

Yes, you may use it.

[tranquil swift]

thank you han

[vernal falcon]

I've been banned but I'm not cheating, I've submitted my representation can check it soon, my home is going to corrode. I've been playing for a long time to build this home I don't want to give him up.、

That's my 17th.

76561199150379453

[tardy socket]

I was banned, but I didn't cheat

[marble mantle]

Hey, @tardy socket

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

Hey, @spring escarp

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[spring escarp]

76561199672829377

[ocean thistle]

@balmy cypress would like to talk to you. Please send him a DM with your steamid and wait for his response. Thanks for your patience in advance!

[tardy socket]

Please help me lift the ban. Thank you

76561199134603010

[ocean thistle]

Fixed, please connect again in 15 minutes

[idle jasper]

Im unable to create a ticket on the website i've tried multiple times, can anyone help me please? It's regarding a potential serious bug.

[idle jasper]

same for my group!

[wheat phoenix]

/report

[marble mantle]

Hey, @wheat phoenix

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[median echo]

Hey could an admin look into routing for eat coast au players havn a fair bit of lag today thankyou ❤️

[timber barn]

Hello, I can't understand why I was banned, I stood in AFC for 15-20 minutes, got up and went to farm a tree, I'm already approaching the tree, it crashes, from the very beginning without error, I re-enter and see the inscription "Playing with hacker", I can't understand what happened, figure it out, for the first time in I bought a vipka for a long time to play normally , but here it 's such an outrage , I'm ready to pass all checks if necessary , and I'm waiting for compensation , I bought a vipka and I still don 't know when my appeal will be checked .

[wheat phoenix]

So many cheaters in your server its insane

[heady mango]

Please Read

These guys in H4 on Rustoria Main are 100% cheating... we've made tickets using the ingame system and you guys look into an individual player we name who may or may not be cheating (we have no idea which ones are actually cheating), these guys are hyper aware of everything and its just blatant ESP.... please look into them...

never seen a more hyper aware team in my entire lifetime

[wheat phoenix]

Nothing will happen raccoon

[bleak flax]

any staff on able to look at ban appeal?

[hexed nimbus]

If you guys keep calling out here in public where the can read it aswel then most likely not. If you simple don’t say anything in game or here and just make a ticket it will get looked at just a friendly tip ( and the way it works for years )

[hexed nimbus]

!report

[marble mantle]

Hey, @heady mango

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hexed nimbus]

!report

[marble mantle]

Hey, @hexed nimbus

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[deep ermine]

https://prnt.sc/dF-KzeLfe-wk

?

[dapper bluff]

@raven bison can you please help

[stone zinc]

Gameban in rust or doesnt matter which game?

[light summit]

please refrain from tagging admins. what can we help you with?

[wheat phoenix]

I have been raided 3 min after i logged off in the perfect spot

How can i show he is cheating now? i cant proof it. but i know 100%

[light summit]

the best thing you can do for yourself and everyone else would be to make a ticket instead of calling them out here in chat or in-game

[wheat phoenix]

i didnt call them out i made a ticket

[upbeat wave]

Not sure, if a mod could elaborate to you if they see this reply, that would be great!

[light summit]

then please wait while an admin looks into your ticket. thank you for your patience!

[summer crypt]

is rustlink working on rustoria?

[wheat phoenix]

Sorry, i m just frustrated playing with the little time we have and people use cheats ruining it for everybody

[summer crypt]

shimmy is rustlink allowed to rustoria servers?

[light summit]

nope

[summer crypt]

and rustplusplus?

[light summit]

we understand your frustration so we seek your utmost patience while admins look into all tickets assigned to them

[summer crypt]

shimmy is rustplusplus allowed?

[hexed nimbus]

No

[native vessel]

<@&274971100184576010> Appeal #c4dade

https://youtu.be/Jrk-W-wePyA

[lyric cairn]

restock sea long vip please i am a single mom with 3 kids

[hexed nimbus]

1 to 3 business days so be patient

[native vessel]

wtf

[hexed nimbus]

Vip restocks as soon as a current active one expires the ain’t adding to it

[lyric cairn]

can they like extend pop or some shit its a 120player q

[tawdry quartz]

fix this shit

[maiden fern]

Why have rustoria servers become the worst server I've ever seen in my life?

[rustic sierra]

Hey, whats the ETA for an appeal to be answered? ( Its been 2 years since the ban )

[maiden fern]

Are you thinking of a solution or will every month be like this?

[quick tartan]

how can i get donator roles ?

[scenic bobcat]

3x Eu rollbackt back to force wipe even tho it already wiped on normal times

[daring grail]

hello

does anyone have the new version (2547) of rust?

[wild yarrow]

[olive stag]

I have errors all over my screen "Prefabs IDs dont match". How can i fix it?

[unkempt wolf]

can i get help in vc supp

[karmic palm]

Do people get association banned based on TC auth or Codelocks?

[wispy slate]

how do you cancel monthly subscribtions

[unkempt wolf]

me association for no reason and i didn't get help

[hearty fulcrum]

if you have an active vip status and your discord is linked to the rustoria official site, you should automatically have the donator role in discord. if you linked the incorrect discord or steam account, it may not give you donator role in discord. also, if your vip has expired, the donator role will go away

[hearty fulcrum]

i think this has something to do with the game, but i am not sure exactly what causes it. i believe i also experienced the same thing, and it went away after a few minutes.

[hearty fulcrum]

i cannot join vc at the moment, but if you can explain in the chat, i can try to help you

[hearty fulcrum]

!cancel - here is how:

[marble mantle]

Hey, @wispy slate

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[karmic palm]

Do people get association banned based on TC auth or Codelocks?

[unkempt wolf]

I will send you in private chat

[woeful bough]

Simple fix is to not interact with cheaters. Hope this helps!

[hearty fulcrum]

we do not disclose information regarding the banning process to players

[rustic sierra]

?

[hearty fulcrum]

it takes an average of 1-3 business days, but depending on each situation, it could take less or more time

[karmic palm]

im worried because I got deep on hacker but I don't want ban because I have his auth on tc

[rustic sierra]

mhm ok

[karmic palm]

I place my bag in their base for take out loot later

but I don't want association ban

[hearty fulcrum]

it seems you have already taken the correct steps to resolve your situation. the best thing to do now is to make sure you've explained everything in the appeal and wait for the admin to take a look

[worldly haven]

there is a cheater clan on eu medium

[hearty fulcrum]

how do you know if it is a hacker's base

[hearty fulcrum]

!report

[marble mantle]

Hey, @worldly haven

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hearty fulcrum]

please create a ticket to report cheaters

we do not accept reports over discord

[worldly haven]

a ticket was made but still we can't get out of our base they camp us and insta kill us. cuz they only headshot

[karmic palm]

I know them player because they are friends in same group and they always got cheater who has new account

[unkempt wolf]

I send you some pictures for this appeal

[karmic palm]

and he got kill me ESP

[abstract owl]

I was timed out of eu long queee wtffff get me que skip

[karmic palm]

im not try to report I already report on F7

I just don't want get banned

[hearty fulcrum]

i do not have the power to ban players, so i do not have any information about the banning process, and we do not disclose that information regardless.

[hearty fulcrum]

that was a response to a different player. there are many other people asking for support at the same time right now.

[karmic palm]

ok thank you for help

[misty venture]

!cancel

[marble mantle]

Hey, @misty venture

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[hearty fulcrum]

yes, i saw them as i said, it looks like you've taken the correct steps already. the rest is up to the admin, so it is just a matter of waiting for a response now

[unkempt wolf]

ok thx 🤗

[native vessel]

Appeal #c4dade

hey please help <@&274971100184576010>

[hearty fulcrum]

thank you for informing our admins of the rulebreaker. there are many other players requesting support and creating tickets, as evidenced by this support channel right now. an admin will take a look at your ticket as soon as possible, but you may have to wait. we appreciate your patience, thank you

[noble terrace]

Appeals take 1-3 business days on average. Please stop pinging us and wait for a response.

[native vessel]

please fast

[noble terrace]

Appeals take 1-3 business days on average.

[river trench]

safe to buy vip?

[worldly haven]

the wipe will be over for us in that time

we cannot get out of our base because of those cheaters

[hearty fulcrum]

appeals and tickets are different

appeals are for those who have already been banned and would like to request an unban. their requests will be answered in an average of 1-3 days

tickets are to report rulebreakers and are generally handled sooner. if you have created a ticket to report a cheater, you will most likely not be waiting 1-3 days

[torn heart]

We only use well known and safe payment services such as Paypal and Stripe, so yes VIP is a safe purchase.

[worldly haven]

there is no way to buy vip with paysafe?

[hearty fulcrum]

the only ways to purchase vip are through the payment methods that are offered on the website when you go to https://donate.rustoria.co

[river trench]

ok buyed it thanks alot

[timber barn]

help me

[summer belfry]

The electric furnace seems to have burned everything in the box through the pipe

Is this a bug

?

[hearty sonnet]

Good afternoon! When logging in to the server, it says that I got banned for playing with a cheater. yesterday we played nothing worked, I went to bed, I woke up, I talked to the team, everyone says that they don't use cheats and that this is some kind of mistake and they want you to reconsider the decision. I've been playing on this account almost all my life and I haven't been banned from any server. Moreover, a VIP pass for 30 days was purchased for the global update, as well as it is not logical for team members to play with cheats and buy VIP passes. I ask you to reconsider the decision in the shortest possible time because I spent my money for the game and as a result I can't play it. by the way, I got the team I was playing on the server, just met and played with them for about 5 hours and I didn't see any signs of cheats. thanks a lot, I hope you can make a quick decision on this issue

[gritty basin]

i wanna know, in how many time will expire my ban? i cant check it, pls help me
steam id 76561198805298877

[amber rain]

guys, i dont have any cheats, or other software for rust, but after loading on server i got the "Disconnected : Banned : Hacking" but i dont even play on this server. Why? And how to fix that?

[hearty sonnet]

steam id 76561198129694444

[hearty fulcrum]

have you created an appeal yet? if not, please explain your situation to the admin at https://rustoria.co/support/appeal @hearty sonnet @amber rain

you can ask the admin in an appeal @gritty basin

[verbal mantle]

was just glitched into a wall loading back up from restart and died to radiation i have a clip... <@&274971100184576010> <@&874995535881326632>

[fringe tree]

Admins can't intervene with gameplay on servers unfortunately

[shy remnant]

Exactly what @fringe tree said ^. I would recommend making a F7 bug report to FP

[fringe tree]

It takes 1-3 days

[noble terrace]

Stop pinging us

[shy remnant]

Your appeal is only 1h old. You'll get answered within 1 to 3 business days. No need to tag us, it won't make it faster

[fringe tree]

It won't accelerate the process

stop bothering admins

[shy remnant]

You don't want us to make it a 2 mn job

[noble terrace]

You've been told to wait for a response and to stop pinging us. So please wait for a response and stop pinging us.

[echo narwhal]

how long ban is association

[shy remnant]

Usually 7 days, can be more depending on the situation

[echo narwhal]

ive never played with a cheater in my life

[shy remnant]

If you got banned for association, when you try to connect into any Rustoria server, it'll tell you the expire date

[marble mantle]

Hey, @echo narwhal

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[shy remnant]

We won't answer this question

[rotund mirage]

@shy remnant can ı dm you?

Ok we solved it

[shy remnant]

Oh great then!

[fresh osprey]

Hey, there's a guy on EU 2x being racist, is there any way to report something like that?

[shy remnant]

!report

[marble mantle]

Hey, @fresh osprey

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[fresh osprey]

ah thx

[shy remnant]

Your appeal got denied, stop pinging us now.

[spark silo]

!report

[marble mantle]

Hey, @spark silo

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[near halo]

any admin?