#support

1 messages · Page 469 of 1

marble mantleBOT
#

Привет, @tender mist

Чтобы правильно сообщить о нарушении правил на наших серверах, воспользуйтесь одним из следующих способов:
- Перейдите на наш веб-сайт https://rustoria.co/support/report, создайте обращение, укажите ту информацию, которая наиболее точно описывает нарушение правил.
- Используйте команду /ticket В-ИГРЕ, укажите имена нарушителей, а так же их действия.

Чтобы добавить доказательство в своё обращение используйте следующий метод:
- Чтобы прикрепить скриншоты, загрузите их на сервис, например Imgur, и добавьте ссылку в своё обращение.
- Чтобы прикрепить видео-доказательство, загрузите его на сервис, например Streamable или YouTube, и добавьте ссылку в своё обращение.

Если вы получили бан и хотите подать апелляцию, пожалуйста используйте команду !appealRU в Discord.

thin plover
#

!ticket

marble mantleBOT
#

Hey, @split bear

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

thin plover
#

Put that in a ticket

split bear
#

ok

tribal geode
#

us medium has severe rubber banding rn. my buddy can confirm and ppl saying so in chat

scarlet berry
#

<@&274971100184576010> Please fix us med its unplayable

stray finch
#

/ticket

marble mantleBOT
#

Hey, @stray finch

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

torn pine
weary brook
#

i'm getting a message when I'm trying to join US Mondays that says "Play Elsewhere" as well as a bunch of red code over my screen? anyone have this before?

marble mantleBOT
#

Hey, @weary brook

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

earnest mauve
#

can we please get a chat mod in rustoria 10x no bps to stop these kids from talking turkish for the past 2 hours

tribal geode
weary brook
marble mantleBOT
hushed thicket
#

76561198982675646 - cheater

robust musk
marble mantleBOT
#

Hey, @hushed thicket

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

bleak crater
#

!appeal

marble mantleBOT
#

Hey, @bleak crater

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

quaint eagle
#

I keep getting steam auth time out joining US Long but i can join other servers

last edge
#

Its a steam issue so theres nothing we can do

tribal geode
#

us med very bad rubber banding for a couple hours now

quaint eagle
#

it worked, thank you

weary brook
#

it came up now for some reason when i tried again but it's for VPN i suppose? I play using GeForceNow but regardless whoever did that should be more specific for the reasoning other than "Play Elsewhere"

boreal summit
#

any admin online?

noble terrace
weary brook
#

thank you

azure canyon
#

Who Anabolic Jenx

thin plover
azure canyon
#

why was my account blocked

azure canyon
#

Come to discord - anabolic Jenx

thin plover
#

yes join waiting for support

azure canyon
#

I have it written on the boot screen

thin plover
#

I want to talk to you

#

do you have a mic

azure canyon
#

Yes, I sold my house, is it forbidden? the server rules don't say anything about this.

#

please write, I don't understand my voice well)

thin plover
#

yes it is forbidden

azure canyon
#

why is it not written in the server rules and nowhere else?

thin plover
#

you joined on another account after I muted you and just kept trying to sell your base

azure canyon
#

Yes, I can sell my database, it is not prohibited by the rules

thin plover
#

well I am letting you know that you cannot

azure canyon
#

write it down in the rules

thin plover
#
  • The selling of in-game services or resources for real world currency is not permitted. This includes the advertisement of such services in chat.
#

here

#

it is in our rules

azure canyon
#

in which of the points?

thin plover
#

next time you will banned for doing so

#

this is a warning

azure canyon
#

OK, thanks for the clarification, last question, what country are you from?

thin plover
#

why does it matter?

azure canyon
#

just wondering

thin plover
#

I'm from North America

#

I will unban you, but I do not want to see that again

azure canyon
#

is my account restricted now?

thin plover
#

no

#

I will unban you

azure canyon
#

thx

thin plover
#

but next time it will be

azure canyon
#

Ok

honest onyx
#

report a player

marble mantleBOT
#

Hey, @honest onyx

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

open crow
clear orbit
#

can somebody look at my ticket please

tribal geode
#

Hello, Us medium is kinda unplayable rn with the rubberbanding. Don't take my word for it, check it out if you could please. Thank you!

topaz moat
#

how to add bot eu medium on my ds server?

polar cairn
polar cairn
clear orbit
#

okay thank you

polar cairn
topaz moat
topaz moat
polar cairn
frozen island
polar cairn
# topaz moat yea

So if you were able to get your own bot to pull info from our bot here in our discord, you would be able to. Otherwise, Rustoria Discord doesn't have their own dedicated Bot for out of server use.

topaz moat
stone oracle
#

@vital folio

#

how to report someone ?

marble mantleBOT
#

Hey, @stone oracle

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

polar cairn
upbeat hemlock
#

anyonme caN LOOK AT MY BAN APPEAL?>

last edge
tribal geode
weak rain
#

cheat promoter^

marble mantleBOT
#

Hey, @weak rain

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

weak rain
#

@near halo

boreal summit
#

any admin online?

somber cove
#

do BPs wipe on US mondays on force?

#

it says they never wipe

winter herald
#

how to report a player in br long

torn heart
marble mantleBOT
#

Hey, @winter herald

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

somber cove
#

KID

cedar nimbus
#

can someone help me please

astral dew
#

could some1 look at my appeal

clear orbit
#

have anyone look appeal yet?

storm acorn
#

!report

marble mantleBOT
#

Hey, @storm acorn

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

dusty saddle
marble mantleBOT
#

Hey, @astral dew

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

dusty saddle
marble mantleBOT
#

Hey, @clear orbit

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

dusty saddle
cedar nimbus
remote marten
cedar nimbus
remote marten
scarlet berry
#

<@&274971100184576010> us med has been dying all day, please restart or something

tribal geode
#

Hazdr I was having the same issue all day, I unplugged my modem for 30 secs and it helped

scarlet berry
#

its the server everyone has it

tribal geode
#

just sayin

raven bison
empty flame
#

Can they remove my ban as I accidentally went over the restriction and didn't realize that the group limit was three?

marble mantleBOT
#

Hey, @empty flame

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

thorn forge
#

@dark radish a lot of homophobia on rustoria mondays right now, could you check it out?

marble mantleBOT
#

Hey, @thorn forge

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

empty flame
#

how much time would it take to the staff to respond to the appeal ?

wispy dirge
plucky vortex
#

!ticket

marble mantleBOT
#

Hey, @plucky vortex

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

lost jungle
marble mantleBOT
#

Hey, @lost jungle

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

wicked summit
#

pls check ticket#a47567 <@&274971100184576010>

steady zinc
#

yall need to do your jobs this is what yall get paid for right im dying to fucking cheater left and right i check there steam accounts and they only have 1 friend yall are a lacking sever at this point i wanna talk to the person that controls this sever the host or who ever it is

broken crypt
#

plz i need help

pale hedge
#

So, how often do you guys randomly DM people on steam and beg them to vote for your skins?

steady zinc
#

what are you talking about these people cant even help us ive been dying to cheaters all day i was at full health and a guy with a sar 1 tap me in the head and i died like tf man how

raven mist
pale hedge
#

What are you talking about? These are two separate issues?

pale hedge
#

Yeah, no.

#

I'd like to know why you guys are adding me, out of the blue, and begging me to vote for your skins.

raven mist
#

No? Okay

raven mist
steady zinc
#

well skins we can careless about the real issue is people cheating shit not okay

pale hedge
#

Offering me free VIP

#

Two issues can be happening at the same time bro, chill the fuck out.

raven mist
#

That has nothing to do with rustoria. They are pretenting to be rustoria staff but they are not

steady zinc
#

cheating should get you banned for life on any game

raven mist
#

Dont click any links, its a scam @pale hedge

pale hedge
#

I don't click any links

raven mist
#

Good

steady zinc
#

i won't chill the fuck out they need to start banning people that are cheating regardless

pale hedge
#

No, they fucking don't. This is their server, not yours.

#

I don't even play on this server but I can tell you that with your attitude you'd be banned from mine.

#

You're being unreasonable.

#

Do you see any admins online on discord?

#

Maybe no one is around to fucking help you

#

Being a dickhead is going to just have people be a dickhead to you, like I"m doing.

steady zinc
#

I wouldn't want to play your low-pop trash sever

raven mist
#

They are, they just dont take any reports from discord, mister will need to make a ticket

pale hedge
#

I don't have a server dude.

steady zinc
#

well i could care less

pale hedge
#

And you not playing wouldn't hurt me if I did, it would benefit me. SO go ahead and fuck off somewhere and fill in your ticket like agood little bitch.

marble mantleBOT
#

Hey, @steady zinc

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

robust musk
robust musk
steady zinc
#

Admins don’t even look at our stuff I’ve been killed by them all day yall need to get that one YouTuber camo Moe or something I forgot his name he actually bans people for cheating

robust musk
toxic shard
blissful herald
#

Ban appeals can take up to 3 days, cheater reports as soon as we can, as clearly there more than 1 report to check, so you need to be a little patient till we get to it

tough bane
#

Someone available, 100% cheating, 1 or 2 hr old account, beaming teams in snow at the darkest nighttime. Ticket #d4f8d4

marble mantleBOT
#

Hey, @tough bane

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

tough bane
# boreal thistle !ticket

Dear Zoidberg, if you'd look at my message, you can see that I am NOT calling someone out and the TICKET HAS ALREADY BEEN CREATED 🙂

boreal thistle
#

Then as you probably know all you can do is wait.

tough bane
#

yeah just wanted to give some intel that this is 100% a person of interests.

last herald
#

Ticket #c765dc
Any decent admins around to check that , cheers.

boreal thistle
last herald
#

@torn heart You around ?

raven mist
#

You should also know as a former admin to wait PES3_HmmGiggle

hexed nimbus
boreal thistle
#

Can you fly it away?

#

Then break it.

hexed nimbus
#

Incen rocket it. Problem solved

#

Admins won’t interfere in gameplay

#

Start chopping it with all you got

remote marten
#

I believe we don’t have a rule against it

tough bane
topaz cliff
#

Why is my account easily banned by VPN by the administrator? He banned me three times within a week, and now I have been banned again. Can you please lift it for me? Thank you76561199195029087

glad wasp
#

hello, I JUMPED ON A ROCK AND I GOT A BAN, I HAVE NEVER USED CHEATS AND I ALWAYS PLAY WITH VIP. PLEASE UNBLOCK [15:43] Steam ID: 76561198030539129

broken crypt
#

My teammate was banned for cheating, and then the ban was officially lifted. How do I appeal to have the ban lifted?

marble mantleBOT
#

Hey, @broken crypt

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

broken crypt
#

@stiff widget I have submitted an appeal for a long time and no response

broken crypt
#

It should be one day

boreal thistle
broken crypt
#

ok

#

thx

hidden scaffold
# glad wasp hello, I JUMPED ON A ROCK AND I GOT A BAN, I HAVE NEVER USED CHEATS AND I ALWAYS...

hello, someone can help, the teammate was setting up stone walls, at the moment of the jump he was kicked and it was written hacking, he loaded onto the server and immediately kicked and wrote hacking again, we tried to kill him in the place where he flew out, it didn’t help, he booted again , only this time he sees the sleeping bags and immediately kicks, can you help with this situation?

lyric basalt
maiden cipher
#

is this true

noble terrace
hidden junco
#

hey admin

noble terrace
#

!ticket

marble mantleBOT
#

Hey, @hidden junco

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

molten breach
#

cheater on rustoria us mondays, novakiller420

marble mantleBOT
#

Hey, @molten breach

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

hexed nimbus
molten breach
#

doesnt change the fact they cheating😂

#

he was full blatant not even hiding it so doubt it will change a thing

long saffron
#

how can u be allowed to say u'll rape someone but u cant say fags

hexed nimbus
long saffron
#

what context is there that should allow for someone to say they'll rape you lol

#

🤡

noble terrace
long saffron
#

ahhh yes, homophobia is bad but sexual assault is fine

long saffron
#

makes sense, thanks

noble terrace
long saffron
#

thanks for your clarification

noble terrace
#

If you think something is breaking the rules, make a ticket so we can look into it

long saffron
#

🤡

noble terrace
#

Ok, or don't

austere rover
#

us long off

#

how long will it take for the server to shut down

noble terrace
#

US Long is booting

austere rover
#

ok)

magic garden
#

@noble terrace I use VPN to play EU Main.I did not cheat and was told to play on the EU Main server:hacking 。my steam id:76561198401335064

marble mantleBOT
#

Hey, @magic garden

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

coarse void
#

where can i see how long ive palyed in rustoria

floral rivet
#

how can i get the Donator-role?
i have vip but it does not show it in the roles

gloomy sparrow
floral rivet
#

ty

vast mauve
#

Where i can see the next map on @sharp rapids

unkempt coral
#

Hello, please help me. I can't log into any of the servers Rustoria. Kicks with a reason "Hacking". What should I do?

marble mantleBOT
#

Hey, @unkempt coral

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

unkempt coral
#

@smoky cape I wrote to support on Monday and they ignore me on the site.

unkempt coral
#

Yes. 3 days ago

thorny dune
marble mantleBOT
dull mica
#

Привет, а зеус ещё активен?

unkempt coral
#

76561198385441126

thorny dune
smoky cape
dull mica
#

Киньте пожалуйста Ip- адрес

misty fjord
#

!ticket

marble mantleBOT
#

Hey, @misty fjord

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

smoky cape
dull mica
#

Что-то похожее на зеус

thorny dune
# dull mica Что-то похожее на зеус

Если вы нажмете на текст серверов, упомянутых Cow, вы сможете просмотреть и скопировать информацию о прямом подключении.

thorny dune
unkempt coral
#

Сейчас проверю

misty fjord
#

we need an admin on long

smoky cape
misty fjord
#

to look to see if they are chesting

smoky cape
marble mantleBOT
#

Hey, @misty fjord

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

misty fjord
#

they have van bans and stuff

#

!report

marble mantleBOT
#

Hey, @misty fjord

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

pale rapids
#

i got Hacking how to unban?

smoky cape
marble mantleBOT
#

Hey, @pale rapids

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

misty fjord
#

do i really have to make a ticket for an admin to join and ban them?

unkempt coral
#

Спасибо большое!!! Получилось! Вы лучшие 😍

misty fjord
#

ok done pls come

#

we cant play

near halo
#

what time long for ticket?

small moat
#

s

spice hemlock
#

How can i place a ticket for a cheater?

neat pumice
spice hemlock
#

Ticket had loading problems so it might've sent more than once. But its sent

steep ice
#

!ticket

marble mantleBOT
#

Hey, @steep ice

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

steep ice
#

Hello, i connected my discord, steam and all but cant redeem my kit. can u help?

near halo
#

Hi I was told to talk to a admin in the discord via an online ticket to discuss my issue further,

marble mantleBOT
earnest mauve
#

i beg

#

chat moderator to no bps eu 10x

#

these kids keep talking turkish in chat

tacit socket
#

We need a chat mod on 10x no bps eu

tacit socket
#

erm what the sigma

blissful herald
hexed nimbus
#

Wrong channel silly boy

near halo
#

@marble mantle

#

@noble terrace

#

PleaE help me

boreal thistle
near halo
#

Okie dokie

boreal thistle
# near halo Okie dokie

If Jyrcella has open DMs you can. But it looks like she is offline so maybe you can wait for other admin to help.

hexed nimbus
near halo
#

Can anyone here help me plzz

near halo
#

I got banned 3 years ago for typing bad stuff in the rust chat

#

I literally never cheated or anything

#

And they won’t unban me still

hexed nimbus
boreal thistle
near halo
#

Yes I made an appeal 33 months ago and it was denied then. I tried making support tickets today for the first time in 33 months

#

And they said the ban is staying lol

#

All I did was talk smack and say bad things in the rust chat never cheated never evaded

#

Any they won’t unban me now after 33 months lmaooo

#

Because the girl was named camanda some streamer and she was friends with the admins so I’m just banned forever

hexed nimbus
#

If it got denied there must have been a good reason for it guess you just need to go find a new home mate

boreal thistle
near halo
#

Ok great

#

I’ll be ban evading then

#

Fuck these loser admins

#

I’m evading and there’s nothing they can do about it

#

I’m on new hwid new ip and have a acc with other 5k hours real playtime

#

Good luck catching me idiots

honest onyx
#

HAHA cry kid

noble terrace
near halo
#

I’ll be evading

honest onyx
#

greatest response @noble terrace HAHA

near halo
#

It’s ok and I’m using dopamine hacks

#

I have esp

#

I’ll be cheating and evading on Rutoria

honest onyx
#

nobody cares kid go away is what the admin is saying

austere lichen
#

Всем привет, меня за банили за читы просто так , и на сайте этот бан не появляется

zinc kayak
#

I made an appeal on the website, how do I check its status?

boreal thistle
austere lichen
#

Hello everyone, I was just banned for cheating, but this ban is not displayed on the site

boreal thistle
austere lichen
#

This is impossible, I checked many times

#

So what should I do?

zinc kayak
#

@blissful herald ID 76561199675667027

boreal thistle
blissful herald
austere lichen
#

@blissful herald 76561199489969355

пожалуйста, проверьте, мой бан не отображается

#

please check my ban is not showing

coarse void
#

Yo i just got kicked from Eu Mondays
keeps showing this, cant reconnect

boreal thistle
neat pumice
misty fjord
#

no way you have a cooldown on tickets

toxic shard
misty fjord
#

oh

dreamy sable
#

???

smoky cape
dreamy sable
#

i dont have any other accounts

#

is it based on IP ban? because i live in an apartment building

smoky cape
#

Not sure

dreamy sable
#

who can i talk to to resolve this?

boreal thistle
marble mantleBOT
#

Hey, @dreamy sable

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

smoky cape
#

You can explain your situation on your appeal through the link above

dreamy sable
#

alright thx

earnest mauve
#

CHAT MOD TO NO BPS 10X EU PLS AGAIN

#

getting so annoying

smoky cape
marble mantleBOT
#

Hey, @earnest mauve

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

fringe tree
#

oh no.. not the embed link

dreamy sable
#

also when i made my ban appeal its not showing up in my appeals, but when i make another one it says theres already an appeal for my ban

odd gale
#

!ticket

marble mantleBOT
#

Hey, @odd gale

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

cinder olive
#

@toxic shard

inner bobcat
#

I need help from a moderator.

cinder olive
#

need help asap

lyric basalt
marble mantleBOT
#

Hey, @cinder olive

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

cinder olive
#

bro we f7 him

#

get on long and ban him already xd

lyric basalt
odd gale
#

"I reported player easy for multiple offenses."

cinder olive
#

bro literally flying killing every1

smoky sage
#

MARZY BAN

odd gale
#

"I opened a ticket through the website."

lyric basalt
#

US long or EU ?

smoky sage
#

eu long

inner bobcat
#

I'm trying to log in to the server but I'm being accused of hacking, I've never used any type of program to gain an advantage over other players, how can I solve this problem???

cinder olive
#

eu long

#

come channel xD

odd gale
#

br long player easy multiple offenses

cinder olive
#

ty.

lyric basalt
marble mantleBOT
#

Hey, @inner bobcat

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

magic swift
#

!appeal

marble mantleBOT
#

Hey, @magic swift

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

wispy dirge
marble mantleBOT
#

Hey, @smoky sage

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

dire stratus
#

Hay un posible cheater en el br

#

Ticket #02f927

#

todas a la cabeza

dusty saddle
marble mantleBOT
#

Oye, @dire stratus

Para informar correctamente de un infractor en nuestros servidores, utilice alguno de los siguientes métodos:

  • El sitio web de tickets https://rustoria.co/support/report incluyendo información que pueda ser relevante a la investigación.
  • El comando /ticket EN EL JUEGO, incluyendo el nombre de los infractor/es y lo que están haciendo.

Para incluir evidencia en el ticket utilice el siguiente método:

  • Para adjuntar capturas de pantalla, cárguelas en un servicio como Imgur e incluya el enlace en su ticket.
  • Para adjuntar un video, súbalo a un servicio como Streamable o YouTube e incluya el enlace en su ticket.

Si usted está baneado y quiere apelar, utiliza !appealES en Discord.

dusty saddle
dire stratus
#

si, ese número que pasé es del ticket creado desde la web

dusty saddle
#

perfecto si tienes video agregalo

#

reporta por F7 tambien que va para FACEPUNCH lo tanga tambien, para que uno de los dos los cohen primero

dire stratus
#

no estaba grabando, pero comienzo a grabar por si pasa de nuevo

#

si, fue report por f7 yamuchas gracias

#

si pueden monitorearlo un rato genial

#

andan muchos en el chat quejandose por el mismo también

dusty saddle
#

lo siento los tramposos siempre son un problema, pero si estan usando un cheat , los admins le ponen un BAN

dire stratus
#

si, si, son todo un tema, cualquier cosa nueva lo agrego al ticket

#

muchas gracias por la ayuda

clever jolt
#

Hello, I timed out for no reason. There was not even any int interruption in my DC connection. How can you check this? <@&274971100184576010>

#

I don't have any int problems

thorn topaz
#

Sometimes you just disconnect and it can be because of Steam or FacePunch or the Server. Is it constant Timing out or random?

wispy dirge
#

@clever jolt what is the disconnect message?

flat storm
#

hello

#

i want to know if this is a staff member of the server

wispy dirge
flat storm
flat storm
wispy dirge
#

Report them to steam as a scam

flat storm
#

i dont even play on rustoria

#

thank u so much

#

if i could send u the message

#

you would be crazy hahhaah

wispy dirge
#

You can send it to me in DM's

echo merlin
#

anyone know why my name would be blocked in game?

eternal gull
#

Cheater on triple headshotting everybody with a tommy, killed me and my teammate within 3 seconds at 200m can we get an admin on US Long please 🙂

marble mantleBOT
#

Hey, @eternal gull

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

magic swift
#

How long does an appeal take?

smoky cape
echo merlin
smoky cape
echo merlin
smoky cape
echo merlin
#

and it only shows #gone

smoky cape
spice hemlock
#

So can someone explain to me how someone shooting a compound bow through the floor is not enough evidence?????

livid saddle
#

Don't have enough activity on US Medium, could somebody let me know which map is winning the vote? Thanks

livid saddle
#

🙏

fringe tree
#

Would it be possible to get some help on authenticating my Discord? For some odd reason I type /auth in-game snd it doesn’t end up working

#

I also have my steam linked to my profile but it’s not being displayed either

white bridge
#

can any admin tell me why i got insta denied for chat mod application my last infraction was a long time ago

summer patio
#

ticket

#

!ticket

marble mantleBOT
#

Hey, @summer patio

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

summer patio
#

/ticket

marble mantleBOT
#

Hey, @summer patio

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

spare widget
#

Then restart Steam and rejoin, see what that does

broken kayak
#

plz help there is a cheater

#

<@&874995535881326632>

#

I have a clip as proof

#

/ticket

marble mantleBOT
#

Hey, @broken kayak

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

hearty fulcrum
marble mantleBOT
#

Hey, @fringe tree

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Link your accounts to get special rewards in-game.

waxen lantern
#

ticket

fringe tree
fringe tree
marble mantleBOT
#

Hey, @waxen lantern

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

hearty fulcrum
fringe tree
light folio
#

made a ticket on 5x trio. teamers, have video if needed

fringe tree
hearty fulcrum
fringe tree
#

Especially depending on the urgency

hearty fulcrum
#

!unlink - @fringe tree

marble mantleBOT
fringe tree
#

oh mb

hearty fulcrum
fringe tree
hearty fulcrum
fringe tree
#

Of course, my pleasure. The community has been nothing, but endearing and supportive. The least I could do for some who need guidance.

#

I moderate on a different Discord, I understand how hectic it can be at times as well lmfao

hearty fulcrum
#

hahaha yes, it can be for sure. hope you have a great day/wipe!

fringe tree
#

Likewise, thanks again for everything ;D

vernal shell
#

My game banned was lifted from rust, due to it being a false game ban. But im still banned on rustoria servers?

fringe tree
#

/ticket

marble mantleBOT
#

Hey, @fringe tree

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

fringe tree
#

Wishing you the best to get it lifted, Ryk!

weak scarab
#

i got game banned for playing with a random who i didnt know was a hacker and we lived in 2 diffrent bases i had no idea he was a hacker

#

i already made an appeal

#

such bs

fringe tree
#

Hmm, if you made an appeal it'll take a little bit but that's quite unfortunate

weak scarab
#

havent played this game is so long and i finally get a good start and i get banned because of some randome kid

fringe tree
#

yeah, just have to keep an open eye about other players. Unfortunately, there will be hackers at times and punishments will be handed out just to avoid any other players hacking

weak scarab
#

bruhhhhhh im so tight rn im never teaming with a randome ever again i had no idea he was hacking

#

i have 3k hours ive never been banned from a server in my life

quartz relic
#

can I get a drag possibly?

fringe tree
weak scarab
#

thank u for the help bro <<<<<<<<<<<333333333

fringe tree
#

no problem!

vernal heron
#

i got game banned for playing with a random, wtf, i need help

fringe tree
#

/ticket

marble mantleBOT
#

Hey, @fringe tree

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

rotund venture
#

why i is vpn ban

#

76561198301589811

fringe tree
marble mantleBOT
#

Hey, @rotund venture

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

hearty fulcrum
marble mantleBOT
#

Hey, @rotund venture

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

zealous tulip
#

could i get some help on making a ban appeal ive done it like 10 times in the past 13 months and thats when my ban happend and its said the same thing over and over it said: Please try again. If this issue persists, please contact support.

dreamy sable
#

yo can i get some support! in waiting for support!

fringe tree
zealous tulip
#

alr

fringe tree
#

Not sure if I can help out, but would love to give it a shot

rotund venture
#

我已经申诉成功了,但仍被禁止进入服务器 显示 hacks

#

I have successfully appealed but am still barred from accessing the server to display hacks

dreamy sable
#

76561198170197787

tawny grove
#

76561199155078997 VPNban

#

Support cannot be submitted. Support is required

#

@hearty fulcrum

#

Help me look

hearty fulcrum
hearty fulcrum
marble mantleBOT
zealous tulip
#

76561199094689290

tawny grove
#

I've been playing on the server for a long time. This is interesting Up until this point I had been playing on the server

prisma trout
#

can someone help my girl is getting vpn banned here is steam id 76561199031274344

hearty fulcrum
tawny grove
#

yes

hearty fulcrum
# tawny grove yes

please double check that you are signed in to the correct steam account

hearty fulcrum
zealous tulip
#

cuz of the error

prisma trout
#

it wont let me create ticket since im not the one that got vpn banned

hearty fulcrum
zealous tulip
#

i have but it had the same problem

tawny grove
#

@hearty fulcrumDid you see that? I sent it to you separately, and I'm sure it was right

hearty fulcrum
hearty fulcrum
tawny grove
#

@fossil iglooHi Show me

hearty fulcrum
tawny grove
#

You can handle it

hearty fulcrum
zealous tulip
#

It never showed it

hearty fulcrum
zealous tulip
#

That it sent I mean

#

That or I don't remember it

hearty fulcrum
dire stratus
#

El patrol no para de tirar tanda de misiles, es normal eso?

hearty fulcrum
dire stratus
#

helicóptero de combate

tawny grove
#

Envié mi informe, ¿Me pueden ayudar a verlo? *

hearty fulcrum
dire stratus
#

que sólo tire misiles?

#

hoy me tiró una base entera porque no dejaba de tirar misiles, sin pausa

#

y no daba tiempo a dispararle ni una sola bala

dire stratus
#

ok, lo veo por ahí, gracias

hearty fulcrum
#

el mensaje arriba es para @tawny grove

dire stratus
#

a, perdón, no me di cuenta jaja

dire stratus
#

no, pero imagino que pasa siempre, todas las veces que entra pasa lo mismo, ademas, teniendome como target a mí, se va de la nada sin haberme matado

hearty fulcrum
dire stratus
#

Ok, la próxima vez que venga lo grabo, gracias

quiet raven
#

there is a cheater in my outpost

#

<@&874995535881326632>

hearty fulcrum
marble mantleBOT
#

Hey, @quiet raven

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

lucid cosmos
#

How exactly do I contact or make a ticket here

quiet raven
#

us 5x i put one up

lucid cosmos
#

Having trouble on US Mondays with a Cheater

hearty fulcrum
marble mantleBOT
#

Hey, @lucid cosmos

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

lucid cosmos
#

Thank you

hearty fulcrum
# quiet raven us 5x i put one up

once you submit a ticket, the admins will look into it when they get the chance. please keep in mind that there may be other people who requested support before you, so you may have to wait

quiet raven
#

okay

#

thanks

tawny grove
#

@hearty fulcrumNo There is no ticket in my ticket

#

picture The marked location cannot be submitted

echo ginkgo
#

He is aimbot and walhack and chest esp

solar agate
#

There is a cheater on Rustoria US large monthly

rigid wing
marble mantleBOT
#

Hey, @echo ginkgo

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

rigid wing
marble mantleBOT
#

Hey, @solar agate

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

rigid wing
#

Please make a ticket, calling out players in discord will not get them banned

solar agate
#

!report

marble mantleBOT
#

Hey, @solar agate

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

lunar jackal
#

i need support from admin

hexed nimbus
lunar jackal
#

my account got banned from rustoria 27 days ago but already appeal and got approved. but my account still cant join with the reason hacking

marble mantleBOT
lunar jackal
hearty fulcrum
eager hatch
#

how to download the map?

gloomy sparrow
desert monolith
#

good afternoon, the problem is that I received a ban for playing with a cheater. I honestly didn’t know, I didn’t play together in situations. And anyway, I don’t even know who I played with

boreal thistle
marble mantleBOT
#

Hey, @desert monolith

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

neat pumice
#

@eager hatch you can't download the map before a few minutes before wipe. The map file link will be posted in #wipe-feed a few minutes before wipe

near halo
#

There I can see the map that is about to be wiped

wispy marsh
#

does toria ban for game bans from another game?

#

like fied

gloomy sparrow
wispy marsh
#

yeah

gloomy sparrow
#

Rustafied is not another game it’s still rust

wispy marsh
#

no sorry

#

like i mean another game

#

like how fied bans for other game bans not just rust

#

can i still play with a game ban that isnt rust on rustoria?

gloomy sparrow
#

Hold on

gloomy sparrow
wispy marsh
#

aight cheers

ornate elbow
#

Hello, I don't know if any admin can help me but yesterday I tried to enter the medium server and I got disconnected because of hacker, I don't have any hacks and it's the first time it's happened to me

marble mantleBOT
#

Hey, @ornate elbow

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

ornate elbow
#

The website doesn't respond to me, I did it yesterday

boreal thistle
ornate elbow
#

Okey, sorry

sturdy oracle
#

<@&874995535881326632>

lyric basalt
#

@sturdy oracle

#

@sturdy oracle

sturdy oracle
#

sir vpn ban 76561199568163018

lyric basalt
cyan mountain
#

I want to find an administrator

#

hello

#

I want to know why the administrator destroyed our team's home

#

@lyric basalt

#

My game name is Medici, and no one in our team is cheating

#

Our team has been reclaiming land since this week and has also donated to servers. I would like to know the reason why our home was destroyed

blissful herald
cyan mountain
#

Please help me come and take a look. Normal home copying cannot be like this

#

😩

blissful herald
cyan mountain
#

It looks like a destroyed home

blissful herald
#

them most likly raided

cyan mountain
#

Looking like a home destroyed by cheaters, none of us are dead. Let's just blow up the house from the middle

#

May I ask how to send pictures so that I can show you the pictures

marble mantleBOT
#

Hey, @cyan mountain

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Link your accounts to get special rewards in-game.

cyan mountain
#

My friends are all confused because they don't look like they were destroyed by normal players

lyric basalt
#

You need to be verified for sending pictures

cyan mountain
#

Can you please ask the administrator to come to the server site to take a look? We are all old players who donate to this server

boreal thistle
blissful herald
cyan mountain
#

My teammates have been playing on your server for a long time, and my profile has just entered

blissful herald
#

if you do NOT have TC access and loot is gone, then it means oyu got raided

#

not always sleepers get killed in raids

#

well offline raids

cyan mountain
#

I want to show you pictures of the destroyed homes

#

We haven't lost anything, it looks like the cheater disappeared completely from the middle, and it doesn't seem like we were bombed by Katyusha because none of us died

marble mantleBOT
#

Hey, @cyan mountain

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

boreal thistle
#

you can post images in the ticket.

dapper magnet
#

I was banned for cheating on [Sea Main], although I never played there. Because of this nonsense, I will miss the wipe on Eu Main with the purchased VIP. Because no one will review my tickets on the site in 3 hours. Excellent service, they give you a ban offline on a random server, and destroy the start of wipe ThumbsUporia

#

money in the trash

cyan mountain
#

May I ask how to initiate a ticket

dapper magnet
#

Appeal #a5fbed

blissful herald
#

there is your friend

#

Easy Anti cheat removed all his entities from server for Cheating

#

Thats what it is, well unlucky

cyan mountain
#

i was banned

blissful herald
marble mantleBOT
#

Hey, @cyan mountain

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

cyan mountain
#

because play with hacker

blissful herald
cyan mountain
#

I'll go ask him what happened

blissful herald
#

that happened

cyan mountain
#

May I ask how to lift the ban? I am permanently banned

blissful herald
boreal thistle
blissful herald
#

thats really up to them not us

blissful herald
#

and yes they can wipe every single entity

boreal thistle
blissful herald
#

its been liek that for years

blissful herald
zenith fulcrum
#

hi, I got banned from the rustoria eu lang server. there were no checks, I would like to clarify how to remove the ban, because I am an honest player

boreal thistle
#

😄

marble mantleBOT
#

Hey, @zenith fulcrum

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

blissful herald
#

damm

cyan mountain
#

May I ask if I have been banned for seven days?

blissful herald
#

then its 7 days

dapper magnet
#

I was banned for cheating on [Sea Main], although I never played there. Because of this nonsense, I will miss the wipe on Eu Main with the purchased VIP. Because no one will review my tickets on the site in 3 hours. Excellent service, they give you a ban offline on a random server, and destroy the start of wipe ThumbsUporia [Appeal #a5fbed] [Rat king] @blissful herald

#

please help

wind beacon
#

hi, i think one scamer with your logo is trying to steal skins from people, i have a screenshot from it if you want it

blissful herald
dapper magnet
#

omg

cyan mountain
#

thanks

boreal thistle
dapper magnet
#

Op
• 02/16/24 at 5:49 AM •
INITIAL MESSAGE
when they gave me a ban, I went up to Powerline, the server was lagging, until that moment I was kicked several times. This is the first time I’ve seen this, I’m just wasting precious time starting the wipe because of a stupid mistake 😭

Rustoria Admin
• 02/16/24 at 10:22 PM •
ADMIN
Hello there, we have approved your appeal. Your ban has been repealed and you can once again play at Rustoria.

#

This is not the first ban for no reason

boreal thistle
dapper magnet
#

yes 5 times

#

to different project servers

cyan mountain
#

Let me ask about this situation. My teammate has been banned by EAC, and I myself have not been banned. May I ask if I want to apply for lifting the ban?

boreal thistle
dapper magnet
#

Thank you

marble mantleBOT
dapper magnet
#

76561198111519044

cyan mountain
#

Will it be automatically unblocked after waiting for seven days

cyan mountain
#

thank u

stiff widget
dapper magnet
#

2 minutes, I'll give you feedback

dapper magnet
stiff widget
dapper magnet
#

how can I show this to you

stiff widget
dapper magnet
#

ok I'll wait thanks for the speed, I'll contact you if nothing has changed in 15 minutes

snow temple
#

help me

boreal thistle
snow temple
#

i shat my pants

#

what do i do

boreal thistle
snow temple
#

do i need to wipe or something

boreal thistle
blissful herald
#

and now please move to #general thank you

snow temple
#

cheers boys have a good one

#

10/10 support

versed peak
#

some support spanish can answer me in spanish support

boreal thistle
river path
#

ä

grim fiber
#

can you put more vip for us medium?

boreal thistle
marble mantleBOT
#

Hey, @grim fiber

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

frigid zealot
#

EU Medium no limit ?

versed peak
#

i sent a ticket support can anyone help me ?

boreal thistle
nimble prawn
boreal thistle
marble mantleBOT
#

Hey, @nimble prawn

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

nimble prawn
#

Do we still have stock of us media VIP

#

Will there be restocking soon?

boreal thistle
nimble prawn
#

okey

grim fiber
#

How many vips are given?

boreal thistle
grim fiber
#

how can I refund my vip

exotic kelp
#

bro theres a cheater

boreal thistle
marble mantleBOT
#

Hey, @grim fiber

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

boreal thistle
marble mantleBOT
#

Hey, @exotic kelp

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

grim fiber
#

how long does it take admins to answer the support ticket?

boreal thistle
dapper magnet
boreal thistle
#

like 15 min

dapper magnet
#

I waited 20 minutes and then connected eu mondays

#

next eu main

boreal thistle
#

ok wait a moment dont connect some admin have to check again

near halo
#

does rustoria discord or website have a ban list i cant find it

near halo
#

damn alright someone in our group got banned for cheating but i cant figure out who to kick cuz none are currently banned on rust nor fessing up

#

tried to make a ticket but we just want to know so we can boot

boreal thistle
near halo
near halo
boreal thistle
near remnant
#

I apologize for the inconvenience, but I've been experiencing some intermittent internet connectivity issues lately, and unfortunately, I got disconnected from the server right before my turn in the queue. Would it be possible to get a skip this time?

shy remnant
old tinsel
#

I can't cancel my VIP subscription

shy remnant
marble mantleBOT
keen cove
#

76561198446782322 vpn pls

blissful herald
keen cove
#

ou

marble mantleBOT
#

Hey, @keen cove

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

keen cove
#

why i get ban

hybrid sandal
#

how to report a cheater?

keen cove
#

I haven't played in four days

gloomy sparrow
marble mantleBOT
#

Hey, @hybrid sandal

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

gloomy sparrow
marble mantleBOT
#

Hey, @keen cove

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

keen cove
#

I'm also banned from this

versed peak
#

can someone support answer me the ticket?

raven bloom
#

i need help in your website im loged in as someone else

hexed nimbus
#

Then you most likely using the wrong steam account

raven bloom
#

no

#

im not

#

its really weird

hexed nimbus
#

All accounts are unique so hardly likely you use correct details and it shows a unknown account there

raven bloom
#

i just need a adim and i can live stream

hexed nimbus
#

The can’t login for you but you can try if any is available

raven bloom
#

ik i just need to showe them this

hexed nimbus
#

Just wait for one to respond

#

Maybe @lyric basalt would be able to help if he is around

shy remnant
#

Have you tried to logout and login on the right account ?

raven bloom
#

no but i just need to show them this cause its pretty bad

dapper magnet
shy remnant
raven bloom
#

mine

#

but when i go to the website im loged into my leaders acc

#

but it still says im linked to my acc

shy remnant
raven bloom
#

ik i will but

keen cove
#

@shy remnant Why am I banned?

raven bloom
#

i can like access all the clan stuff and everything

hexed nimbus
raven bloom
#

casue he owns the clan

#

and no one else had owner role

versed peak
#

@shy remnant can you answer me the ticket support

shy remnant
keen cove
#

help me

shy remnant
marble mantleBOT
#

Hey, @keen cove

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

versed peak
keen cove
#

@shy remnant Why am I banned?
76561198446782322

versed peak
hexed nimbus
shy remnant
shy remnant
boreal thistle
shy remnant
#

!steamid @dapper magnet

marble mantleBOT
dapper magnet
#

76561198111519044

keen cove
#

The wipe on the EU main is less than an hour away, I won’t be able to connect there?

#

help

dapper magnet
#

Maybe they will ban me because I fell asleep under a half-wall with a ceiling on EU mondays?

shy remnant
#

It'll be ok now

dapper magnet
#

I'll wait 40 minutes to be on the safe

shy remnant
shy remnant
crisp karma
#

If I use PayPal to buy "credits" on the rustoria store, can I use those credits to buy vips? I haven't bought yet but I didn't see anywhere in checkout to use them.

dapper magnet
#

ok, I thank you

crisp karma
#

i have a support ticket w the same question so I figured I'd ask here & close it if anyone knows

shy remnant
#

Credits will allow you to buy VIPs indeed. You can purchase a VIP directly using PayPal (or other payment methods) or via Store Credits (which needs to be filled up before)

crisp karma
#

i buy vip for my friends and sometimes my bank freaks out when its a bunch of the same transactions lmao thanks!

shy remnant
#

Would be better for your bank probably

#

I have been using credits a while ago, I can confirm you it works fine like this

#

Payment Method I used on this one was Credits

#

And it was a gift

keen cove
#

I filed a complaint on the website but no one is managing it.

shy remnant
keen cove
#

The wipe on the EU main is less than an hour away

crisp karma
#

awesome thanks!

keen cove
#

i want play wipe

hexed nimbus
keen cove
hexed nimbus
keen cove
#

help ples

noble urchin
#

@keen cove 傻逼

keen cove
#

我gg了·

noble urchin
#

都叫你别开挂了

keen cove
shy remnant
#

@keen cove 我们已经多次回复您,请等待 1 到 3 个工作日才能回复您的解封请求。 我们知道等待可能会令人沮丧,但没有其他解决方案。

keen cove
#

好几天没玩上线喜提封禁

shy remnant
#

Now please head to #general for non assistance related questions.

keen cove
#

noooooooooooo

#

My friends are waiting for me to play with them.

shy remnant
#

Are you reading ?

hexed nimbus
keen cove
#

I'm not the only one who's depressed. Our team is sad.

shy remnant
keen cove
#

sorry

near halo
#

Has anyone found a fix for the rubber - banding? I'm bouncing all around like every 20 seconds. Its unplayable and I've played this same server for like 5 years. Makes no sense. US 5x NoBP Trio

noble urchin
#

sad

near halo
#

very

hexed nimbus
shy remnant
near halo
#

no, how do i do that

#

ANd i did a network ticket

hexed nimbus
near halo
#

So my GC is set low like 200. there is a garbage collect setting now in experimental

#

rust settings

#

im trying now, makes sense to have it higher but not too high

hexed nimbus
#

if there is no difference then you need to wait for a reply on your ticket

near halo
#

maybe i was gcing non stop basically

#

bro im going to tounge kiss you if this fixed me

hexed nimbus
#

fixes it for me if i have a issue and i know i helped out several with it in the past

near halo
#

seems like that was it

hexed nimbus
#

hope it helps otherwise i know you in good hands with network support

near halo
#

yep, i think im good. Appreciate it my man, no joke

hexed nimbus
#

save it somewhere or bind it so you can press the hotkey when it happens again

near halo
#

they added a slider in the settings, i just had it low because i didnt realize it shouldnt be too low

#

tyvm my man

hexed nimbus
#

still bind is quicker 😂

near halo
#

it should stay, no?

hexed nimbus
#

yeah but it helps clear if you run into issues again

valid zealot
#

когда вайп на растории еу медиум?

hexed nimbus
#

but you can also note it down well gl dont wanne take up space in support have fun man thumb

tacit wedge
#

do you have direct contact with the game developer?

analog pumice
#

76561198446782322 can some help look, my friend got vpn banned

tacit wedge
blissful herald
tacit wedge
blissful herald
analog pumice
#

Skyline can you check my friends steam id and see what happened? He doesn’t speak English and can’t read what happened 76561198446782322

quick bluff
#

1

keen cove
#

help

#

76561198446782322

toxic shard
keen cove
#

I'm not cheating.

toxic shard
#

then appeal on the website

#

!appeal @gritty mango

marble mantleBOT
#

Hey, @gritty mango

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

keen cove
#

I got banned the other day when I wasn't even online.

#

@toxic shard

toxic shard
#

You can appeal on the website too

#

we don't do appeals on discord

hexed nimbus
#

damm this guy still here

keen cove
#

I've been playing with you for so long and you guys confirmed that I'm a hacker and banned me

hollow pilot
#

How do inlook at the map for us small?

gloomy sparrow
marble mantleBOT
#

Hey, @hollow pilot

To vote for a map, follow the instructions below:

  • Head over to https://rustoria.co/maps and sign in with Steam
  • You have 6 different map options to choose from per server
  • Your map vote counts 2x by having VIP

Currently you can vote for the following servers:

  • All our official servers (Main, Mondays, Medium, Long & Small)
  • 2x Vanilla

To be notified when a map vote has started, please head over to #map-vote-roles and select a server.

keen cove
#

It's not fair.

opal gale
#

any admin here?

gloomy sparrow
opal gale
#

there is clan of cheaters raiding me rn on low pop

gloomy sparrow
marble mantleBOT
#

Hey, @opal gale

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

opal gale
#

i have clip of him wallhacking

glass plaza
#

<@&274971100184576010> can you fix it again it says Disconnected: hacking but im not hacking

marble mantleBOT
shy remnant
#

There is no need to ping us for that btw

glass plaza
#

luke fixed it yesterday but its show again

#

76561198808970493

opal gale
#

i made a ticket, hope admin can look into it asap caus they are still cheating

glass plaza
shy remnant
glass plaza
hard bear
#

mail opem slot

#

main open slot

opal gale
#

Any admin ? please check my ticket

keen cove
#

gg i need help

hexed nimbus
burnt hazel
#

The download is endless receiving data
what to do??

burnt hazel
#

nice game

#

600 q

dapper magnet
#

76561198111519044

hearty fulcrum
#

@old gulch do you need support?

blissful herald
dapper magnet
fallen steppe
#

Slots on EU Meduim will increase?

echo narwhal
#

could yall up the slots on mondays us

blissful herald
tired cliff
#

@shy remnant hello, I got banned by mistake, are you considering tickets on the site to get acquainted with my problem?

#

@blissful herald or you ?

blissful herald
tired cliff
#

I understood, I just got banned for some mistake, namely for playing with a cheater on a server that I didn't even play on

fallen steppe
#

Admins, will the slots on EU Medium increase or 350 max?

winter locust
#

когда будут слоты на медиуме

vast mauve
#

Disconnected: Exception (cs:95822): FileNotFoundException: Could not find file
"D:\SteamLibrary\steamapps\common\Rust\maps\procedural__4250_JnU0xI5X
i cant connect to the eu medium