support

[sacred nimbus]

how do i make a report again?

[raven mist]

I do not make hollow statements but state simple facts. Ask anyone with EAC errors who've been complaining about them daily if verifying gamefiles helped.

[raven mist]

!report

[marble mantle]

Hey, @sacred nimbus

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[raven mist]

^

[toxic shard]

it's mainly a question of time, while you were doing your file verification your dns cache expired which solved the issue, the file verification just made you wait

[sacred nimbus]

ive just had an encounter with the most obvious esp ever

[raven mist]

Make a ticket and we'll check it out asap

[toxic shard]

people tell you to wait mainly to make you wait, telling you "wait" you would spam reconnect, telling you verify the gamefiles you will sit and wait

just a trick 🙂

[storm storm]

Shenzy, please use google more often and thanks for proving my statement around customer service. You're very defensive. Anyways, we're done with this conversation. Will not waste my time anymore. The evidence shows each and every week on Rustoria failed wipe days.

@here If any VIP's had issues on Wipe day - Do not submit a ticket for payment refund through Rustoria. Submit Refund via your Bank and provide strong background evidence. They will refund your money.

[tribal siren]

there's a chinese guy spamming in global chat sea long. admins sleeping??

[toxic shard]

#support message

[winter river]

why it say its in stock and on site its not in stock?

[raven mist]

Just having a simple conversation/discussion with you. And i would very much not chargeback through your bank as this will result in a perm ban.

[tribal siren]

GDC.5678

[toxic shard]

might have been in stock and out of stock really fast

[raven mist]

But yes, have a nice day

[winter river]

Then on the website its not

[raven mist]

Might've been bought already

[winter river]

I need vip fml

[sacred nimbus]

alr ive just created a ticket on him and i sent a clip of what happened and also context as to what was happening

[tribal siren]

HELLLO????? ANY ADMIN? CAN SOMEONE MUTE THIS CHINESE GUY?
HHHHHHHHHHHHHEEEEEEEEEEEEEEELLLLLLLLLLLLLLOOOOOOOOOOOOOOOOOOOOO|???????????

[sacred nimbus]

its currently just loading tho, but should go through soon

[sacred nimbus]

you are able to mute people by yourself in rust btw

[tribal siren]

stfu i guess?

[sacred nimbus]

not in a mean way just if you dont know

[tribal siren]

chinese really controls the server/admins. confirmed.

[rancid shoal]

@raven mist what time can i get unban76561198817780448

[half lagoon]

It’s actually a joke it my 5 time crashing I reset my pc and still coming up with this silly error

[near halo]

any admins ?

[rancid shoal]

or i cant even play rustoria anymore?

[half lagoon]

@toxic shard

[shrewd prism]

@raven mist I was BAN why was BAN

PLAY WITH HACKER

I don't know

[whole raft]

!appeal

[marble mantle]

Hey, @shrewd prism

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[lucid berry]

What the fuck wrong with main ?

[sacred nimbus]

hey toaster im unable to make a ticket?

[shrewd prism]

Sorry, I can't access the website

[tribal siren]

admins really shutting their mouths when it comes to chinese hahaha

[lucid berry]

i stay 3 time in que and get disconect
\

[sterile scroll]

hi

[half lagoon]

Same

[lucid berry]

<@&274971100184576010>

[half lagoon]

My 5th time

[noble terrace]

what about it?

[whole raft]

You have to login with steam what seem to be the problem

[noble terrace]

!ticket @near halo

[marble mantle]

Hey, @near halo

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[sacred nimbus]

nah im logged in

[lucid berry]

a lot people get disconect a lot time, i just join main and get disconect 3 times

[noble terrace]

What is the disconnect error?

[whole raft]

Try with another browser it should work

[lucid berry]

like i just join server and get disconect of servers with problem time out or smth likkkke that

[shrewd prism]

I changed the website

[lucid berry]

so laggy server

[half lagoon]

Corrupt or invalid backend message

[noble terrace]

F1 console will show you the reason. But it sounds like it is an EAC timeout, which unfortunately is on the EAC end and not something we have control over.

@half lagoon ^same thing

Has been a game wide issue for weeks

[lucid berry]

XD i gone fucking die if someone found my body with 3 k scrap

i just go out of outpost and disconect XD

[noble terrace]

very unlucky timing 😦

[weak lichen]

US LOW POP Down again

[rough urchin]

2 times I got kicked off your server and queued up again why?

[lucid berry]

Jyrcella — Сегодня, в 17:01
F1 console will show you the reason. But it sounds like it is an EAC timeout, which unfortunately is on the EAC end and not something we have control over.

[tribal siren]

this chinese guy in sea long still not muted? nice

[sacred nimbus]

alr ive gotten the ticket to work now thanks for the advice, appreciate it

[noble terrace]

daily restart

[weak lichen]

Was it a daily restart last night about 130-2am?

[noble terrace]

no daily restart only happens once a day. 10 am EST for US servers

[sacred nimbus]

!ticket

[marble mantle]

Hey, @sacred nimbus

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[sacred nimbus]

how do i view my ticket

[whole raft]

When you are logged https://rustoria.co/support

[sacred nimbus]

yeh i just found it

any1 able to have a look at it? shenzy said he would look into it asap earlier cause of how obvious this is

[tawdry citrus]

Fix the metal shop front in Outpost. It's possible to change amount of resources when smn has confirmed the exchange. Now there is a scammer. EU Mondays

[raven mist]

I believe thats something facepunch has to fix

[tawdry citrus]

As I understand it is not forbidden?

[tender briar]

!appeal

[marble mantle]

Hey, @tender briar

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[jagged crater]

Why do I always get EAC Corrupted files how to fix?

[viral yoke]

@raven mist can I get some help with a suspected cheater?

[raven mist]

!report

[marble mantle]

Hey, @viral yoke

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[raven mist]

Please use our ticket system

[viral yoke]

Like we have done multiple tickeets yesterday and today and nothing @raven mist Also I used the tickets my team reported him yesterday and nothing has been said or done

[raven mist]

You would always get a response to tickets

[primal nest]

i made a ticket on the website and it says "woah slow down youre making tickets really fast we'll create it after this quick countdown"

[viral yoke]

My team has reported him last night/ yesterday/ today and he isn't being dealt with he has VAC bans, low hours and is triple headshotting us all lives in a keylock base but roams with 3-4 people

[primal nest]

this is my only ticket ive created in months im not sure why im receiving this notification and its not even sending the report through lol

[hexed nimbus]

Did you use F7 to report him or with the /ticket (your message) chat command ingame ?

[hexed nimbus]

Think to long message not 100% sure

[primal nest]

Im on the website currently waiting for my report to send i refreshed and it did the same thing to me all over again its making me wait to send my report through

[raven mist]

What server?

[steady radish]

i mean bro

[primal nest]

the message isnt too long but i can absolutely shorten it if a long message is causing the hold up & its for rustoria long us

[raven mist]

Will forward to our devs, might be something wrong with it

can you use /ticket ingame?

[noble terrace]

Are you F7 reporting or doing /ticket?

[steady radish]

can these admins actually just do something ab the Q12 group?

[raven mist]

If you report a player instead of a whole group. Sure

[obsidian nova]

Can anyone help me? im banned off of rustoria and i have no reason to be banned, I have 2.5k hours in rust, no past server bans, No alt accounts, nothing.

[hexed nimbus]

!appeal

[marble mantle]

Hey, @obsidian nova

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[steady radish]

well if you actually just spectated them

[noble terrace]

We will, but we can't spectate 20 people at the same time

[hexed nimbus]

If you made a ticket the could

[primal nest]

i can try /ticket but one player from the group already got banned my friend "Q" reported "i like shiny things" for exploiting and i want his other teammates banned as well since all of them were abusing the couch exploit to shoot us through doors. i have screenshots and video attached but the report wont go through lol

[raven mist]

Will need a name, not a grid

[steady radish]

kind of funny how we all reported one guy and he randomly logged off right after! use you fucking heads jesus christ

[raven mist]

You report a grid, not a player

[noble terrace]

Try uploading screenshots to imgur and clips to youtube or streamable - just paste links to them in your ticket instead of uploading directly to the ticket

[raven mist]

Once again report a player not a while grid/player

[steady radish]

I reported 4 players

[primal nest]

perfect thank you so much i will do that

[raven mist]

Are you "Joke"?

[steady radish]

No? Like they just went to raid a base right next to another fully built main base, and half of them are raiding the other half is holding off the fully built main base right next to it. and you dont think its weird they dont build a raidbase? Like what, they are so confident in not losing anything because they wont lose anything. They are so blatantly cheating and you guys do literally nothing to combat it

[raven mist]

We cant really look at a whole group at the same time. We're still humans

Also the players you and your team reported where 2 different groups

[steady radish]

xiaomei and AI cuzzz are from different groups?

[raven mist]

No, the others were

[sacred nimbus]

shenzy, can you look at my ticket pls

[raven mist]

I'm looking into the ones you've last reported now

[steady radish]

the other guy literally also tagged AI? i have only reported the guys from that group

[obsidian nova]

bruhhhh i was banned 29 months ago for hacking when i had 50 hours??

[raven mist]

Are you "Joke" ingame?

[steady radish]

im so surprised how you guys havent been checking these guys out. theres no way you havent been recieving reports about these players all day. and for the second time, no im still not "Joke" ingame

[sacred nimbus]

.

[raven mist]

I see who you are now. And if we got reports about them and they would've been found cheating they would've been banned already

But i'm still looking into it. Can take some time as you've still reported a whole group

[steady radish]

i just dont get it. We are multiple people telling you that there is a group where the majority of people are 100% cheating. And if you guys just specced them when you said you were you would have found out they were

[wintry solstice]

You guys are fucking embarrassing, we ball out every wipe and never complain and do very well, all of a sudden there comes a full team with multiple cheaters and the admins are just doing fuck all

[raven mist]

We are not gonna ban a whole group based on a few players saying they are cheating. Thats not how it works

[steady radish]

WE literally just fought them again, and they were blatant, this is after you guys said you would spectate them aswell so clearly you arent spectating them and clearly you dont really care about it

[raven mist]

Ah you are "Joke".

[steady radish]

It is so insane to me how you guys are sat literally just lying to your players by telling us you are spectating them, and then you tell us to re-report them because you dont know who we are talking about? Just spectate them

[viral yoke]

Yes multiple times and nothing bro like we just want him at least watched the moment we do anything he is there waiting, we do tunnels there, monument there, farm there like it is becoming a joke

[wintry solstice]

put 2 and 2 together @raven mist

[raven mist]

i"m literally talking to you and saying im spectating them

Not sure why i would be lying

[steady radish]

Shenzyyyy we all reported multiple people. The one guy most of us reported literally logged because he knew he was too blatant? He hit too many beams in a row and then logged right after we all reported him. If you just went on to the next guy you would have seen it

[raven mist]

You guys kinda reported a bunch of players there, so not sure who you are talking about

[wintry solstice]

How is AI-Cuzz not banned yet, we are a team consisting of multiple players with thousands upon thousands of hours and all of a sudden some trash chinese team who plays with hackers and they get free reign

[balmy cypress]

Please just wait for a response, you are literally distracting Shenzy from spectating the report you are telling him to spectate

He will get back to you with an answer as soon as humanly possible

[steady radish]

AI Cuzz

[wintry solstice]

Aint nothing happening lmao half our tickets were closed due to players logging off after hours of playing

[raven mist]

I've been looking at said player for a while now and honestly seen sprays that didnt look weird at all.

[raven mist]

They'r not offline

[viral yoke]

@raven mist the guy got banned but his team mates are not banned can you ban the whole team or?

[raven mist]

Make a ticket and another admin will pick it up asap

[steady radish]

no hes not.... But we all got a response about someone who apparently logged right after we reported him

[wintry solstice]

We cant even leave our base and we end every wipe with boxes of aks from pvp but i guess our opinion isnt valid when we are clearly getting shit on by multiple cheaters 🤣

[raven mist]

I'm looking into them. Just give me some time

[raven mist]

You can have your opinion. But we are not gonna ban someone because you said so

[noble terrace]

?steamid

[marble mantle]

Hey, @viral yoke

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[wintry solstice]

No but you sure as hell can get more admins on this case this should be a 5 minute spectate and their entire team should be banned

[steady radish]

I linked an account of a person who quite literally has 1200 hours past two weeks? Guy is idling his steam hours to have a more legit looking profile, and we are calling him out for cheating. Add that together with the fact that they have the most confidence out of any rust team to ever grace the game and that their insane beamer logged right after he killed most of us from 100 meters

[primal nest]

Alright i ended up reporting "johnny bungus" the ticket went through pls take a look when you can his whole team was abusing the couch exploit. theres a medal.tv link attached and a screenshot 🤝

[hexed nimbus]

The longer you argue here the longer it takes attention from the admin of the players you reported. The told you the on it so let them deal with it mate it’s the best to do rn

[raven mist]

The first tickets you guys made were literally saying "Q12 is cheating". We are not much with a grid so we asked for more info where you included a bunch of steamids. We need to look into it and be 100% they are cheating before taking actions. One group saying they are cheating is not gonna make us ban them all purely of that info.

[raven mist]

You would be suprised how many players boost their hours

[viral yoke]

no idea about his steam name but his team mates name who he was roaming with him is Vorobei, Monki got banned so if you could ban Vorobeis UI

[raven mist]

Looks like all associated players were banned

[viral yoke]

Oh ok thank you very much

[steady radish]

yeah im well aware people do it, And it doesnt mean they are cheating but when its a guy whos one of the best long range players in rust alongside his other teammates who all have 160+ meters as their longest kill and that it is impossible for anyone to win a fight against them

[wintry solstice]

First tickets we made was HOURS ago on 3 different people and 2 got closed after 1-2 hours and it said 1 wasnt cheating (HE IS) other one went offline and is now back online 3rd guy AI-Cuzz who has been cheating for the past 24 hours still hasnt had anything done to him

[dusk stratus]

I experienced a connection interruption related to the server. There is no queue protection on the server. Can you bypass the queue? I have proof

[balmy cypress]

I am sorry but you will have to wait as we don't have a bypass for crashes

[dusk stratus]

I am a content producer and I heard that he gives VIP to content producers and 5 people of his choice, is it true?

[near halo]

i need help my friend has fallen into the textures at outpost

he lost 2k scrap

[echo narwhal]

cheater in my base

[marble mantle]

Hey, @echo narwhal

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[viral yoke]

Vorobei is back on the server some how I thought he was association banned

[noble terrace]

If he was not banned we did not find a connection to the person banned for cheating. If you think they were related in some way, please make a new ticket and we can look into it

[viral yoke]

He was literally roaming with him the whole time as a group @noble terrace

[near halo]

can i get some help on rust

[balmy cypress]

Do you have any clips or further info that could help the admins in proving that

[balmy cypress]

its best to write your issue rather than just asking for help

[near halo]

i need help my friend has fallen into the textures at outpost
he lost 2k scrap

[noble terrace]

Only saw him playing solo. Also was living in a key locked base. One person was banned for playing with him, but it is not the player you were mentioning. We can look into it though.

[balmy cypress]

Please can you make a ticket and we will look into that

/ticket in-game

[near halo]

he made one

[viral yoke]

Please do we seen Vorobei coming in and out of the keylocked base he is the one with all the cheaters loot, if you can check his loot there should be an AK that has been repaired twice with a red skin if the cheater gave him that gun

[near halo]

rustoria eu mondays

[errant sun]

Can i use vpn?

I’ve been getting a lot of time outs and i think the problem is the ip or something

[ocean thistle]

Yes you may

[errant sun]

And the thing is that i time out with my teammates at the same moment do u have any solution @ocean thistle

[ocean thistle]

What error are you receiving?

[mellow tinsel]

woke up went in queue. played for 10 minutes. got kicked for EAC, went in queue got in the server and got kicked instantaniously. now im back in the queue. 300 player queue. rustoria eu main.

[errant sun]

Time out and eac

Mostly time out eu small

[echo narwhal]

guys please help me the tickets are not working im tryna get this ch**ter banned

[ocean thistle]

Unfortunately, it's been an issue due to EAC. EAC is Easy Anti-Cheat and they are aware of the issues. It's been on-going for a while now and no updates on them fixing the issue

[errant sun]

We time out at the same time like 10 times yesterday and while we are farming it’s really frustrating

[echo narwhal]

its just loading when i submit the ticket

[noble terrace]

Unfortunately still cannot find any links between the person who was banned and the player you are mentioning. If you have any evidence they were playing together please make a new ticket and I can look into it

[echo narwhal]

@noble terrace please help me the ticket im submiting is not working

[sacred nimbus]

hey guys my ticket still hasnt been looked at

[errant sun]

@ocean thistle

[mellow tinsel]

could i be skipped in queue ? 76561198253841464 i waited out queue twice and been kicked for eac 2x now. i realy dont want to wait a 300 player queue again. i should have earned the right of playing after 5 hours queue.

[noble terrace]

if you are trying to include a clip or screenshot, instead of uploading directly to your ticket, upload to imgur/youtube/streamable and just include the link instead

[noble terrace]

we cannot manually skip people through queue I'm afraid

[echo narwhal]

Woah, slow down
You're making tickets really fast. We'll create your ticket after this quick countdown. this is what its saying

[noble terrace]

Things have been super busy since wipe yesterday. Thanks for your patience

[noble terrace]

Because I assume you're trying to include a clip

[sacred nimbus]

😦

[noble terrace]

?

[echo narwhal]

can i just send u the clip its a full on esp hacker / aim bot

[errant sun]

Will vpns fix time out issue @noble terrace @ocean thistle

[raven mist]

Possibly

Could be the routing to the server if you get timed out

What you can try is making a #network-support-old ticket also

[noble terrace]

No, we do not take reports over Discord. Please upload to youtube or streamable instead and include the link in your ticket

[mellow tinsel]

i have almost been in queue longer then ive been on the server. ive been in queue 3 hours yesterday. 5,5 hours today in queue and 10 hour playtime..

theres just no way that thats acceptable. i can provide evidence if needed.

[noble terrace]

I am sorry that's been your experience, but we still cannot skip you through queue

[split karma]

when are you re stocking VIP Medium EU

[bronze flume]

whyyy

i am getting kicked cause of corrupted msg

[noble terrace]

!vipstock

[marble mantle]

Hey, @split karma

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[noble terrace]

EAC error :/ has been a game wide issue for weeks

[dusk stratus]

I keep getting the eac corrupt or invalid backend message rust error when I try to queue 4.

[echo narwhal]

ticket submited full hack recommend getting his ass banned quick

[bronze flume]

ME TOOOO

[dusk stratus]

only happens on this server

[raven mist]

It does not 😄

Its a global issue

[echo narwhal]

how long does it take for yall to answer tickets ?

[raven mist]

Depends on how busy it is

Since most of the official servers wiped yesterday we get alot more tickets

[echo narwhal]

yes i understand thx for answering my question

[silver inlet]

how to report player?

[rain vigil]

F7 @silver inlet

[full flint]

I haven't played games in a long time. When I try to log in to the server today, I get the Disconnected: Banned: Hacking error.

steam id 76561199216769216

<@&274971100184576010>

[lyric basalt]

!ticket

[marble mantle]

Hey, @silver inlet

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[zenith gorge]

!ticket

[marble mantle]

Hey, @zenith gorge

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[zenith gorge]

kicked "come to discord.gg/rustoria - Luke?

@balmy cypress

!appeal

[marble mantle]

Hey, @zenith gorge

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[daring viper]

i bought vip on my account and its not working

[glass wyvern]

admin

[brazen creek]

i crashed on rustoria eu small and now i have queue

any admins that can help me?

[near halo]

I dont know . How I get ban , I didnt kill anyone and Im not streamsnipper how bro how pls say me

[wintry hedge]

Admins, an hour has passed since the report, please check it as soon as possible #1209e4
<@&274971100184576010>

[rotund hazel]

!appeal

[marble mantle]

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[rotund hazel]

Reports may take longer than just an hour. Pls be patient and your issue will be solved asap

[marble mantle]

Hey, @wintry hedge

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[hardy torrent]

support?

[wintry hedge]

I have already gained patience, but the very fact that time is pressing on us makes us horrified.

[hardy torrent]

vip form a friend expired , when will it be available

to purchase ?

[split karma]

I have purchased VIP from the link here in chat , i tried to restart my game 3 times , but i am still in Que. I can share receipt if needed.

[rotund hazel]

!vipstock

[marble mantle]

Hey, @hardy torrent

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[rotund hazel]

pls make a ticket in #payment-support

what issues are you having

[silver inlet]

!ticket

[marble mantle]

Hey, @silver inlet

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[near halo]

!ticket

[marble mantle]

Hey, @near halo

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[silver inlet]

!appeal

[marble mantle]

Hey, @silver inlet

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[near halo]

!appeal

[marble mantle]

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[tender stump]

!ticket

[marble mantle]

Hey, @tender stump

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[wintry solstice]

Hope you admins wake up sometime, the fact u can let a team with multiple hard cheaters play for days, spectate them and come to the conclusion they arent cheating. Simply because there are times where they dont know whats going on, no shit sherlock anyone knows all you have to do as a cheater is act fucking stupid sometimes and the braindead admins with 0 real gameplay experience wont know what to fucking do with themselves

Embarrassment of the admin team who spectated and came to the conclusion that Q12 EU Medium was legit

[vast bone]

I have been waiting for 5 hours and he fires me for what reason

؟

[balmy cypress]

Feel free to make another report if you still have suspicions, I can't say for sure what happened here but many cases are messed up for us because players call them cheaters in chat.

Give it some time and make another ticket if you have further information for us to review, as well as not calling them cheaters in chat

[vast bone]

.

[wintry solstice]

Never once did we call em out in chat, we know better and no im not gonna waste time on making tickets when its the same 0 real gameplay hour admins spectating those cheaters and somehow come to the conclusion they are legit

[balmy cypress]

And I understand the frustration but calling us brainded, 0 experience, embarrassments and all this other stuff when we are literally here doing all we can, your anger is misdirected.

You are angry at the cheater not us, please don't treat our admins like shit or you will be blocked from further reports. @wintry solstice

[near halo]

hey luke

[wintry solstice]

No im not @balmy cypress Cheaters cheat, Admins do admin work but no admins dont do fking admin work any admin with 2 braincells would see these guys are full blatant. How often do u see us going in here going ape shit because of cheaters? Never. Maybe there is something to it

[vast bone]

I have been waiting for 5 hours and he fires me for what reason

why

[near halo]

I get ben created ticket but What can I do now I don't know why I was banned I didnt make anything I didnt kill anyone but I get ban @ocean thistle say me you are streamsnipper but Im not realy Im not @balmy cypress 76561198284589051 my steam Id

[summer leaf]

for how long we were banned?

[near halo]

Banned: take a break so I dont know

[summer leaf]

the reason for the ban?

[near halo]

hai say me you are streamsnipper but I m not

[balmy cypress]

Link your steam no idea what you mean

[balmy cypress]

https://discord.gg/ugPZJmvt

[orchid robin]

yo guys, our team getting kicked from the queue and servers all day, is this rustoria problem?

[hallow tapir]

I cant join 2x usa and it says to join this discord and talk to marc

[lyric basalt]

It means @toxic shard wants to have a talk with you

[hallow tapir]

i dm him hes not replying im trying to play rust rn

[lyric basalt]

Just be patient he will reply when he will be available

[hallow tapir]

Why can I not play WTF why is this happening

[summer leaf]

admin banned us for how long?

[torn heart]

Will say when you connect

[summer leaf]

ok

[lyric basalt]

#looking-for-group

[steady radish]

ill come call rn and show you @raven mist something and you tell me if he "doesnt know whats going on around him"

[slate sequoia]

My VIP is over now and my Rust is having a problem I need to restart, I want to buy Limpe Pass is there anything I can do?

[balmy cypress]

Its out of stock so no, sorry

[slate sequoia]

xd

[slate sequoia]

My mouse cursor is stuck on the rusty screen, do you know how to solve this? I've tried disconnecting the mouse etc but nothing worked.

[balmy cypress]

That has happened to be before and I had to close and re open the game

[slate sequoia]

That's what I was trying to avoid because of the queue

I used to solve it by disconnecting the mouse but it's no longer working

[silver root]

Calling admins an interesting terminology and a few interesting phrases tend to get you ignored.
Just sayin. Respect is earned, not given.

This is coming from a retired admin and current in a few places.

[inner iron]

yo u just banned one in a 10 player team on rustoria small they should get banned for playing with cheater

[silver root]

!report

[marble mantle]

Hey, @inner iron

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[vast bone]

Main

[raven mist]

They were not banned for cheating, please read the reason

[inner iron]

my fault

[summer leaf]

admin banned us for how long?

[silver root]

!appeal

[marble mantle]

Hey, @summer leaf

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[summer leaf]

I want to know how long I was banned?

[ocean void]

!appeal

[marble mantle]

Hey, @summer leaf

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[mighty patrol]

!ticket

[marble mantle]

Hey, @mighty patrol

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[solemn imp]

hey men lagggg

[mighty patrol]

!TICKET 76561199612959749 USING HACK FLY AND AI SHOOTING

[marble mantle]

Hey, @mighty patrol

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[brazen creek]

I GOT EAC KICK AGAIN, and now i have queue

[kind swallow]

us main with high ping

[brazen creek]

any admin that can push me threw the queue. you have prio queue when you crash but not for eac ban

kick*

[balmy cypress]

We don't have prio queue when you crash

[kind swallow]

when i crash i dont have prio queue

[brazen creek]

u had a while ago but you may have changed it for the money

[kind swallow]

true

[brazen creek]

You force people to buy vip

That's really dumb

[sweet sparrow]

Hey <@&274971100184576010> I've noticed a lot of people having ping issues

And they've been saying it's not their internet that's having problems

[neat pumice]

Which server?

[sweet sparrow]

Toria Main

[neat pumice]

US or EU

Checking

[wintry solstice]

stop glazing bud

[sweet sparrow]

I've opened couple tickets about this matter and they can't seem to find an issue

[burnt cypress]

!appeal

[marble mantle]

Hey, @burnt cypress

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[neat pumice]

In-game tickets or network tickets?

[sweet sparrow]

network tickets

[frozen mason]

@raven mist dm

[neat pumice]

It is a case of higher than usual ping, or stuttering or something else?

[sweet sparrow]

for example my ping jumps from 100 to 5000 in a matter of seconds and it stays likes that for a couple seconds

[neat pumice]

Did this happen maybe 60 seconds before you tagged us here?

[sweet sparrow]

It's been happening for a couple of wipes

[burnt cypress]

@neat pumice any chance you can tell me how long my ban will persist?

[neat pumice]

Sure, what's your steam ID?

[near halo]

@fossil igloo youve got time?

@fossil igloo ?

[granite ledge]

/auth

[marble mantle]

Hey, @granite ledge

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[near halo]

any admin*?

[sweet sparrow]

/auth

[marble mantle]

Hey, @sweet sparrow

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[near halo]

any admin?

[burnt cypress]

sent it in dm`s tanks for you time 🙂

[neat pumice]

My pleasure

[obsidian acorn]

if i am looking for a player's steam id/steam profile but only have his name/ BM account, is an admin able to help me with that info?

[lean cedar]

what wrong with electrical on EU MAIN?

[terse knoll]

EU MAIN
My water does not flow through the pump to the sprinkler (is this a bug?) Water flows to the pump. (
I can provide screenshots)

[lean cedar]

I have the same problems less 1 hour

[solemn ridge]

Почему я написал в network support и мне не отвечают уже час? и на аппеляцию на сайте 2 дня не отвечают, что за бред?

[mellow tinsel]

Any chance someone could have a look at my #1197902220600033420 ticket? i have been eac kicked and withstood a 300 player queue 3 times in one day now.

[silver root]

thats a EAC issue.

[normal zenith]

hey admin

report hack where

[marble mantle]

Hey, @normal zenith

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[wary osprey]

us main, down

[echo venture]

looking

[drowsy dagger]

"Heartbeat Timed Out" Is this a funny way to say I died IRL on US Main lol

[kind swallow]

lag

[merry hound]

how to appeal for ban

[mental smelt]

!appeal

[marble mantle]

Hey, @mental smelt

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[merry hound]

!appeal

[marble mantle]

Hey, @merry hound

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[blazing fern]

main down?

[echo narwhal]

main down

[kind swallow]

restarting in 30 seconds

[toxic dagger]

is ther admin online

there is a hacker in the server

[elder pendant]

fr

[noble terrace]

!ticket make a ticket please

[marble mantle]

Hey, @toxic dagger

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[elder pendant]

SvAnte they need to fix there server

[weak lichen]

Jardadac CZ is spinning and aim botting in US LOW POP right now

[gleaming compass]

It said this to me ingame but i looked at the ticket on the website and there was no new messages
Aswell as no tickets of mine closed

[weak lichen]

Dude killed me on my shooting floor and somehow looted my body inside my base?

[normal zenith]

Sea main have pp sell hack and use full hack ,aimbot , wall hack . pls admin online check

[noble terrace]

!ticket

[marble mantle]

Hey, @normal zenith

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[normal zenith]

I report , but admin not online

he kill my team all dead 5 pp full arm

[noble terrace]

There is one ticket open, and it was created 18 minutes ago. Please be patient.

[gleaming compass]

Jyrcella is this a glitch or is it just a delay on the website or something??

[noble terrace]

Do you have tickets that are open today?

[gleaming compass]

yep

[noble terrace]

Ah yeah you do

I see it

Was closed accidentally and then reopened

It's being looked into

[gleaming compass]

Oh ok Appreciate it Dont need to rush anythin

[normal zenith]

@noble terrace bro can you go sea main , and check hack pls

[weak lichen]

Is anyone going to look at these people on this server?

[noble terrace]

!ticket

[marble mantle]

Hey, @weak lichen

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[weak lichen]

They've been reported. Just when you can get around to it

[noble terrace]

We're constantly checking tickets. You will get a response as soon as an investigation is completed.

[jovial saddle]

help

[terse knoll]

@noble terrace EU MAIN
My water does not flow through the pump to the sprinkler (is this a bug?) Water flows to the pump. (
I can provide screenshots)

[jovial saddle]

!ticket

[marble mantle]

Hey, @terse knoll

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[gleaming compass]

During a ticket that has been Suspended, The ticket was just reopened, Do i need to notify you guys of this or will it be attended to like any other appeal?

[latent fox]

Nothing to do with Rustoria, but to do with rust itself, looking for some help.
Hi, my fps is capped at 38, no higher no lower, i went through all the nvidia control panel settings and I went through the game settings, my specs are way good enough to run better fps, any ideas how to fix? this is just on rust too.

[gleaming compass]

I would try and look on the Rust forums and see if anyone else has had the same issue

[latent fox]

ive had a look at quite alot of those sort of things but most of them are like 7 years old and didnt work for me tbh

[gleaming compass]

Fair enough Im not too sure then!

[vernal crater]

hi what can i do with steam auth timeout?

[light wraith]

need support

[wispy dirge]

What do ya need champion?

[light wraith]

coulndt connect to the server for some reason but i could all the other servers. but now its randomly working again
AKA it fixed itself

[gleaming compass]

Can any admin provide me with information on this? It would be amazing

[kind swallow]

!ticket

[marble mantle]

Hey, @kind swallow

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[pine rose]

i am from latam and all of my friend from latam have so many lag
can you say us how we can resolve that issue?
maybe enable a VPN o anything else

[static bluff]

`

[pine rose]

Steam ID: 76561198303619062
Server Effected: Rustoria Us Main
Issue: i am from latan, Me and my friends have a lot of lag but we didn't have this problem before

[minor temple]

If you type in the appeal and state why you think you should now Unabnned/unmuted it will re open it

[gleaming compass]

ok ty

[minor temple]

But yes it's now open again, add anything you think is relevant to your appeal

[gleaming compass]

ok will do

[weak lichen]

Bro if you guys don't deal with these guys in here with aim bots

[UaS] ?????

[queen oyster]

bought vip for the wrong server

[minor temple]

If you have not logged into the server you may be able to get it swap with a #payment-support ticket assuming the server you want is in stock

[neon root]

how long are you able to sleep in an safezone

[wispy loom]

20 minutes I believe

Unless they have changed it the past few months

[neon root]

well i dont understand that because i just lost power for a tiny bit

and it appears that i was killed by myself at outpost but yet theres bodys that have been laying here in same spots for half the day

[wispy loom]

Outpost can be weird with that

Sometimes your body glitches under the map

[neon root]

is there an admin that can check or something for me ? i had a significant amount of scrap and fertilizer on me i had been buying from vending

i cant find bag or body or anything

[thorny dune]

!steamid

[marble mantle]

Hey, @neon root

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[neon root]

76561198994051934

@thorny dune

[thorny dune]

You were offline for 47 minutes so would of died to Outpost under normal circumstances

[neon root]

how are there people there just sleeping ?

they have been there all day

[thorny dune]

This is usually just a visual glitch (if they've been there a long time), when they actually connect to the server they will be killed and their corpse will instantly disappear

[neon root]

shouldnt the bag be there for longer then 20 min though?

[thorny dune]

If you log out for that long, it's intended functionality that the bag is no longer there

[warm sparrow]

i crashed on cargo and know when ever i load in i get kicked instantly what do i do

[neon root]

ok so i guess all hope is lost, i know this is not the case here but with the crazy long queues on some of these servers that last over an hour i feel like mabe that needs to be looked at being changed

[warm sparrow]

@thorny dune

[thorny dune]

I will DM you

[rotund quiver]

admin check tickets us medium pls

[sweet cedar]

can u transfer points?

[errant perch]

!ticket

[marble mantle]

Hey, @errant perch

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[empty halo]

!appeal

[marble mantle]

Hey, @empty halo

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[torpid meteor]

!appeal

[marble mantle]

Hey, @torpid meteor

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[latent fox]

Nothing to do with Rustoria, but to do with rust itself, looking for some help.
Hi, my fps is capped at 38, no higher no lower, i went through all the nvidia control panel settings and I went through the game settings, my specs are way good enough to run better fps, any ideas how to fix? this is just on rust too.

[timber bridge]

Have you looked at your "fps limit" setting on rust?

[latent fox]

Yeah I went through all the rust settings, I’m just so confused I have 3800 hours never had this problem but now I just can’t find a fix

[timber bridge]

Yeah not sure what would cause that beside the mentioned. Maybe try to turn off v-sync if it is on and then type fps.limit 0 into the f1 console.

[analog pumice]

!appeal

[marble mantle]

Hey, @analog pumice

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[analog pumice]

!help

[misty nest]

​No Category:
  clear 
  help  Shows this message

Type !help command for more info on a command.
You can also type !help category for more info on a category.

[crystal dove]

i found a bug

everytime i drive a boat it kicks me out and does damage

[rotund anchor]

report it to facepunch

[marble mantle]

Hey, @crystal dove

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[crystal dove]

okay

[rich yacht]

I can speak to any admin I have to report a cheater and to try refound our team lose things

[minor temple]

!ticketes

[marble mantle]

Oye, @rich yacht

Para informar correctamente de un infractor en nuestros servidores, utilice alguno de los siguientes métodos:

• El sitio web de tickets https://rustoria.co/support/report incluyendo información que pueda ser relevante a la investigación.
• El comando /ticket EN EL JUEGO, incluyendo el nombre de los infractor/es y lo que están haciendo.

Para incluir evidencia en el ticket utilice el siguiente método:

• Para adjuntar capturas de pantalla, cárguelas en un servicio como Imgur e incluya el enlace en su ticket.
• Para adjuntar un video, súbalo a un servicio como Streamable o YouTube e incluya el enlace en su ticket.

Si usted está baneado y quiere apelar, utiliza !appealES en Discord.

[sturdy coyote]

I'm sure you guys are aware but animals and scientists/npcs are super broken on us medium - they never move. Is this an issue everywhere or just this server atm?

[kind swallow]

hey going to fix the lag on the server or what?

[noble terrace]

AI stalls can cause server crashes, so they are disabled as a result

[serene night]

/ticket

[marble mantle]

Hey, @serene night

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[noble terrace]

Since US Medium was having issues yesterday, that is most certainly why AI is not enabled currently

[daring viper]

open slots on main'

[void crown]

Can someone explain to me what I need to do to use a VPN?

[thorny dune]

You can just connect to our servers with a VPN, no need to do anything

[lucid lintel]

um admins wtf

[mental marsh]

!appeal

[marble mantle]

Hey, @mental marsh

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[lucid lintel]

i got banned for playing with a cheater i would like to know who on my team is cheating

[old turret]

Probably the guy bringing in all the loot lol

[lucid lintel]

!appeal

[marble mantle]

Hey, @lucid lintel

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[lucid lintel]

nordee we had bows xd and just made a play for semis

[mossy pier]

yo so when are we gonna get in touch with facepunch to fix this eac backend shit

like you guys are biggest servers you need to draw shit to there attentions when you see a massive player base get effected by it no?

[lucid lintel]

why close my fucking ticket?

[dusty saddle]

!gamefiles

[marble mantle]

Hey, @mossy pier

To verify your game files, follow the steps below:
https://files.rustoria.co/JkUAVPTgU4bYbZ4q6aab59vRd4rm3pEk.mp4

[dusty saddle]

That's been working for some people.

[lucid lintel]

biggie where can i talk to a admin about a false ban?
what channel?

[uneven glacier]

!report

[marble mantle]

Hey, @uneven glacier

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[minor temple]

You can appeal on our website https://rustoria.co/support/appeal The ticket was closed as that is for network issues not bans.

[lucid lintel]

yea i just read that thanks but my friends ticket has a X does that mean hes perm banned

[minor temple]

#looking-for-group

[minor temple]

@icy tree

[solid halo]

!appeal

[marble mantle]

Hey, @solid halo

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[silver cargo]

hi Admin

Why am I banned

[sturdy coyote]

Gotcha. Figured there was a reason.

[minor temple]

!steamid @bitter saffron

[marble mantle]

Hey, @bitter saffron

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[bitter saffron]

76561198980652169

[warm sparrow]

@bitter saffron

i keep on getting kicked from server for no reason

[shy remnant]

There should be a reason in the kick message.

[warm sparrow]

i load in then i just get insta kicked and its been happening every timke i load in

can you push me trew plz ive been waiting in q for 6 hours now trying to play

@shy remnant

[errant perch]

For an affiliation ban is it permanent. Even if you didn’t know the guy was cheating?

[shy remnant]

What’s the reason of the kick

[shy remnant]

Sorry we can’t

[warm sparrow]

idk it doesnt say anything

[shy remnant]

If your mate got banned for cheating, I’m pretty sure the admins for the proof he was. If he thinks it was not accurate, please ask him to appeal.

Most of the time, a ban for association will last 7 days

[warm sparrow]

so what do i do

[shy remnant]

!gamefiles

[marble mantle]

Hey, @warm sparrow

To verify your game files, follow the steps below:
https://files.rustoria.co/JkUAVPTgU4bYbZ4q6aab59vRd4rm3pEk.mp4

[shy remnant]

And watch the reason of the kick next time so we can better assist you

[errant perch]

So I met the guy in game and did. Not know he was cheating he just seemed chill and was from my region out of a sea of Russians. I had a good start down for wipe. Is there no way I could get unbanned b4 the end of wipe?

[obsidian acorn]

!appeal

[marble mantle]

Hey, @silver cargo

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[inner wagon]

i need some help i wanna invite team mate but it says i dont have permission

but im leader of the team and we are with 5 and max is 6 so i dont understand why it doesnt work

[silver cargo]

I was VPN banned 76561199168331560

A little anxious

[rotund hazel]

!appeal

[marble mantle]

Hey, @silver cargo

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[rotund hazel]

If you were banned the only way to remove said ban is by appealing

[silver cargo]

The appeal will be a long wait

I was misunderstood by the system

[rotund hazel]

Sorry, its the only way. It is going to take between 1 to 3 business days. Pls be patient

[silver cargo]

There's something wrong with your mechanics

Got banned for doing nothing

[rotund hazel]

a ban is a ban. Appealing is the only way to remove it

[normal nova]

can we get quick help?

[silver cargo]

I'm banned. Why aren't my players banned

[normal nova]

we already made ticket on eu small.about a not legit player

[oak cove]

I died in the outpost in a part that I can't get to I'm in Russia us small

Can someone help me I have many things

@carmine oyster

[silver cargo]

I don't understand. Banned for no reason

[noble terrace]

!appeal

[marble mantle]

Hey, @silver cargo

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[warm sparrow]

i justy got kicked for eac back messege sent like what is that

@noble terrace

[noble terrace]

#announcements message has been a game wide issue for weeks :/

seems to happen randomly

[inner wagon]

i need some help i wanna invite team mate but it says i dont have permission
but im leader of the team and we are with 5 and max is 6 so i dont understand why it doesnt work

[ocean void]

Try giving team leader to another member and have them pass it back

[hushed timber]

hello guys, i was playing in rustoria us medium and server kicked me. now im in queue again. is there any solution??? pls help me

[ocean void]

What message did it give you when you were kicked

[hushed timber]

there was no message. the server just kicked me out. i dont know why

can u check in any registry?

[ocean void]

Unforunately staff cant help people jump ahead in the queue. Usually it will give you a message at the bottom whenever it kicks you with a reason for the kick. Sometimes my entire game just closes with no message so then i just have to reboot rust

[ocean void]

def understand your frustration

[hushed timber]

ive been waiting to get in fot too long

you must implement that when a server kick you, you can recover your place on the server as some are already doing

[zealous zodiac]

how long do appeals get a response to

[whole raft]

Can take up 1 to 3 business days, you can always check your ticket status where you created it

[naive ember]

how to make ticket?

[near halo]

!ticket

[marble mantle]

Hey, @naive ember

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[naive ember]

admins on long?

[zealous zodiac]

ty

[naive ember]

team jus got trippled within 3 seconds

[ocean void]

!report

[marble mantle]

Hey, @naive ember

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[naive ember]

This shit is weird, admins need to look at my ticket

[cursive wagon]

!appeal

[marble mantle]

Hey, @cursive wagon

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[fading hornet]

hacker

[marble mantle]

Hey, @fading hornet

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[dense ridge]

hello @plucky grail rustoria support staff here. what seems to be the porblem?

[plucky grail]

lol its okay its friday ppl are busy.

[fading hornet]

perm bro

[plucky grail]

just gonna wait for drag sir ty.

[dense ridge]

hello

[fading hornet]

r u an admin we are getting hard cheated on on rustoria us long. we have made many tickets and no responce

[cursive wagon]

Yo perm

[dense ridge]

hello

[cursive wagon]

Can i dm you about something, i'm not banned but it's ban related

[naive ember]

@balmy cypress look at ticket for us long, legit been 20 mins of this guy blatantly cheating

[dense ridge]

dm @plucky grail my dms are full at the moment. he can assist you firther.

[rotund hazel]

!appeal

[marble mantle]

Hey, @rotund hazel

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[ornate lintel]

fix eac corrupt message pls

[limber cypress]

i just got 3 times ban for this message pls fix it

[ocean void]

EAC is a facepunch issue not a rustoria issue.

[modest pelican]

don corleone cheating on us medium xd

ban him pls <@&274971100184576010>

[ocean void]

!report

[marble mantle]

Hey, @modest pelican

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[ocean void]

please dont call them out in discord or game chat. Just report them so admins can take care of it

[echo halo]

please answer my payment ticket 😁

[frigid lynx]

Please dm @plucky grail as we are currently facing a lot of traffic!

[wispy dirge]

When did you put it in?

[delicate remnant]

is it in? @echo halo

[limber cypress]

antoher time the same error fix eac corrupt message pls

only in this server happend this things... pls fix this

[ocean void]

Eac issues are a facepunch problem. There isnt anything rustoria can do, it also happens on many other servers its been a issue for a bit now

[bleak grail]

my tm8 got banned from the server for no reason hes never even played the server before

[ocean void]

he will have to do an appeal

[ocean void]

!appeal

[marble mantle]

Hey, @bleak grail

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[near halo]

how do i know if someone responds to my ticket?

[plucky grail]

hello can someone please help me oujt

[rotund hazel]

you will recieve a reponse via a rustoria bot

[near halo]

I don't think my discord is linked to my steam?

I just did it

[rotund hazel]

You could also get a message via in game the next time you hop on

[near halo]

not possible...

[plucky grail]

@stiff widget hey could i please talk to you for a second!

[gentle pebble]

i got banned for being a hacker even though i have never used it

[ocean void]

!appeal

[marble mantle]

Hey, @gentle pebble

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[gentle pebble]

i don't have any bans there. But I still can't connect to eu small server

[digital harbor]

i made a ticket in game couple hours ago about a player how long does it take to get a response back

[austere plover]

Hello. Is L. Kitty here around maybe atm?

[subtle cape]

Our admins will look at it asap

[subtle cape]

Any specific you need help with?

[digital harbor]

cheers

[austere plover]

"Disconnected: Come to Discord.gg/rustoria - L.Kitty"

[subtle cape]

Seems like Kitty is not currently available. @minor temple, He will be in contact with you asap.

[austere plover]

Ok

[minor temple]

Be there in like 10 - 15 minutes

[candid blade]

What are the rules around gamebans? There's someone online on 2x Rustoria with a game ban 115 days ago..

https://steamcommunity.com/profiles/76561199077162727/

[minor temple]

We only take into account Rust gamebans

!appeal @feral pelican

[marble mantle]

Hey, @feral pelican

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[knotty moth]

!appeal

[marble mantle]

Hey, @knotty moth

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[midnight spear]

<@&274971100184576010> why has my vip been taken away mid way through the month??

when i bought it on force

[raven mist]

make a #payment-support ticket please

[thorny dune]

Please open a #payment-support ticket and the team will be help

[magic garden]

@thorny duneI met a hacker in the game,How should I report it

[thorny dune]

You can use the /ticket command in-game or use our website https://rustoria.co/support to report a cheater

[magic garden]

@thorny duneCan't I file a complaint in Discord?

[thorny dune]

We do not take reports over Discord, only through the /ticket report in-game or on our website, this then goes to the entire administration team so it can be looked into as soon as possible

[warm sparrow]

@thorny dune there is a guy yall banned on us med and he is still on playing

[thorny dune]

You mean he has come back on a new account or? Either way, submit a ticket and include any info you have, like their previous / new name and we will take a look

[warm sparrow]

he is on the same account

[dry pier]

hey

admin can yall do sometyhing about cheater on fucking main

[minor temple]

Please use the /ticket command in-game or use our website https://rustoria.co/support to report a cheater and an admin will investigate as soon as they can

[dry pier]

submitting can u ban the fucking kid

[frank blade]

@minor templeI have a problem with the points in games he doesn't give them all to me

[minor temple]

Have you only just linked them?

[frank blade]

no it's been 3 weeks

[olive stag]

why is update now?

[frank blade]

it doesn't work for YouTube and Twitch

[olive stag]

am i only one with update 800 mb?

[minor temple]

YT has been broken fir a while and we are unable to fix. I thought twitch was now working again but I will get back to you on that.

[frank blade]

thanks

[dry pier]

can yall fix bradly hes broken on main]

[gleaming compass]

is it bannable to inside on rustoria 10x?

[high ravine]

Hi! It's been three days since I've been able to play on your server. I am an honest player who never uses cheats. Three days ago, I filed an appeal on the website Rustoria.co . No one has checked it yet. What should I do?

[marble mantle]

Hey, @high ravine

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[minor temple]

Did you get insided by George?

[high ravine]

76561198275678393

[gleaming compass]

nah it was m249 abuser
He left clan with a lil bit of our stuff

Kits boom sulf ect

[minor temple]

But no It's not, if you give them code and let them in. It's your code and you are responsible for it. I would suggest changing your code from wipe to wipe to be sure previous assosiated players do not use it

[gleaming compass]

It is autolock though, if your in clan you have door access automatically

[minor temple]

Did you invite them to the clan?

[gleaming compass]

ofc
well i didntbut hellcat guero did

[ocean thistle]

I see your appeal is still open and under review. It is Saturday so weekends do not count as a business day. Thanks for your patience. I do recommend that you link your discord https://rustoria.co/link to get notified via DMs for any updates

[high ravine]

Okay I'll wait. I hope you will unban me)

[marble mantle]

Hey, @near halo

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[keen cove]

@minor temple IVIP DOWN

[minor temple]

If your having issues with VIP please could you create a #payment-support and they can look into this for you

[keen cove]

WHY

[minor temple]

This is something dealt with only by a small number of people so a ticket is the best way forwards

[keen cove]

OK TY

not finished yet

@minor temple heip me

[toxic vault]

When I enter the Rustoria servers, it says disconnect hacking and kicks me out. I wonder why it's only in Rustoria?

[hallow oar]

i nee an admin to help me

there is a cheater on the eu low pop

[deft kestrel]

Waiting for my unban, which I received for no reason. DAY 38

[latent fox]

Hi, my fps is capped at 38, no higher no lower, i went through all the nvidia control panel settings and I went through the game settings, my specs are way good enough to run better fps, any ideas how to fix? this is just on rust too.

[tribal siren]

hello? any admin? blatant hacker in sea long? when are you gonna investigate, when the dude is already offline? dude got spam reported still no action? hellooo???

[gleaming compass]

How long on average will it take for an admin to respond you an appeal ticket?
No need to rush for it i am just wondering

[tribal siren]

https://imgur.com/a/gQauuAm

[placid quiver]

There is esp cheat on eu main server

[thorny dune]

It varies by admin availability, 1-3 business days is the time we give but can sometimes be much quicker

!ticket

[marble mantle]

Hey, @dire slate

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[half shoal]

Disconnect Reason: EAC: Corrupt or invalid backend message

fix ????????????????

кто знает как исправить каждые 5 минут кикает

заметил что это в загруженность сервера увеличивается
и то что это только на этом говно сервере, со следующей обновой буду короче менять проект

[tribal siren]

i thought "Rustoria Admin
• 01/7/24 at 1:36 AM •
ADMIN
Hi , We're perfectly capable of catching cheaters thank you."

[toxic shard]

hum, maybe you should include your original message too

the one which got responded by that

[tribal siren]

15mins passed, cheater still around here. hmmm

[toxic shard]

That's a fair amount of time for a report that is not obvious

between the time to reach this ticket (as we get hundreds a day) + the time to change server possibly + the time to look at it

[jovial totem]

Guys ho to fix EAC Corrupt or invalid backend message? Keep kicking from the server at random moments

[silk flame]

how do i make a ticket

[whole raft]

!ticket

[marble mantle]

Hey, @silk flame

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[silk flame]

ty

[fast drift]

hello i got kicked and i was told to come discord

[wispy loom]

This is an error happening across Rust right now

As it's not specific to our servers, there's nothing we can do to fix it

[lyric basalt]

And name of the admin ? Its behind the come to discord

[fast drift]

@toxic shard

[dusk crane]

can some admin tell luke to asnwer my dm , got kicked and it says come discord - luke

[toxic shard]

send me your steamid in dms

[marble mantle]

Hey, @fast drift

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[last mural]

yo @toxic shard yo mark i PMed you a quick question man if you got any time ! thanks

[amber quest]

hey @toxic shard can you pls check out my ticket on US main thanks

[austere plover]

@minor temple Are you able to speak with me for a sec? I need some help from someone who knows the subject. Long story shoty, we need to kick Inspector from in game clan to switch him for other player, and the problem is that he was a leader...

[fast drift]

!ticket

[marble mantle]

Hey, @fast drift

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[fast drift]

!appeal

[marble mantle]

Hey, @fast drift

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[naive pollen]

Every single time i load into a Rustoria server it just disconnects me and says "Come to Discord.gg/Rustoria - SkylineGTST

[balmy cypress]

Message @blissful herald with your SteamID

[naive ember]

is this kid on long banned? user is fuckchinese

bros got 20 hrs and triples me through trees

[swift flower]

how many time ill be kiked from the server?? o have the fucking vip and still kiking from the server, only with this server i get kiked several times

wtf

[thin plover]

what is the disconnect message?

[frank bronze]

!ban appeal

[last mural]

<@&274971100184576010> i had a question could someone help me ?

[thin plover]

you don't need to tag us, you can just ask the question and someone can answer you

there's always a staff member reading the channels

[prisma citrus]

i got corrupt invalid backend message

[last mural]

ahh my bad my bad, i was banned on the solo/duo/trio 5x server the other day and I spoke with an admin and he said id be unbanned when it wipes, is it automatic? as in ill be able to connect as soon as its up ? id like to join as soon as it comes up

[raven mist]

Should be automatic yes

[last mural]

gotcha gotcha, thanks man

[prisma citrus]

how to fix it

[raven mist]

You cant really fix it i'm afraid, EAC needs to fix this error

[glossy forge]

can someone help me please im getting disconected with the message :"Hacking"

[glossy forge]

what can i do ?

[raven mist]

Thats EAC :/ An issue which is ongoing for a long time now and they still need to fix it

[thin plover]

yeah what Shenzy said

it's out of our hands completely

[noble terrace]

?steamid

[marble mantle]

Hey, @glossy forge

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[thin plover]

even I get disconnected from servers

[swift flower]

yes, but on another servers i idnt had that problem,

[thin plover]

I get it on other servers too don't worry

[raven mist]

Because its random, ive only had this issue once but others have it alot

[swift flower]

ok, next time i just dont buy vip and change server directly

[raven mist]

You'll have the same issue on others servers... VIP or not

[swift flower]

i was playing for a month on diferent servers and i didnt had that problem, on rustoria yes

[raven mist]

I guess you already made up your mind and you're not gonna believe us

Its not only on rustoria but a global issue

[thin plover]

I am not allowed to play here since I admin here and I got that same message on Rustopia, Rustinity, and Rusticated

and Andy

it's not just here bud

[noble terrace]

https://fxtwitter.com/ErrnieGerrn/status/1733160516216857067 it legitimately is a game-wide issue. It has been for several weeks now. You may not personally have experienced it on other servers, but many other players are.

[vagrant patrol]

yo i crashed but i dont have crash queue??

[raven mist]

We dont have crash queue

[vagrant patrol]

what a smart bussiness decision! i can tell you rn i am not playing rustoria anymore cuz of this not a threat but just saying a terrible bussiness decision

[glossy forge]

76561199130546117

[raven mist]

You would have a way longer queue in the first place if there was crash queue

[vagrant patrol]

rather do that then queue 5 times a day cuz of eac disconnects, fuck this server

[glossy forge]

did you found anything?

[vagrant patrol]

rustoria kinda reminds me of epic games! good job

[noble terrace]

Should be fixed. Wait 5-10 minutes before connecting

[glossy forge]

ok ty

[noble terrace]

#feedback-suggestions message
"We understand the frustration with the queues is at an all time high given the issues with EAC backend kicks recently, but we are in a unique position within the official community, where the queue sizes and queue mechanics required to implement such a system, would either leave players in a worse position in terms of projected queue times, or would leave the servers unstable to the point where player experience for ALL players is ruined. This isn't being denied out of hand, a lot of thought has gone into it, and whilst I understand that it's very difficult for a player frustrated with being kicked into a queue more often than is reasonably expected to understand the reasoning, it is just not feasible for us to implement."

[violet marten]

your server is the full bottom of my team kicked for no reason, I almost won an important fight with a bunch of resources, but my team was sitting in line

[noble terrace]

What is the disconnect message?

[violet marten]

He's not there, he's just kicking for no reason.

my team get kicked every 15 mins

[noble terrace]

Check F1 console and it will tell you the reason

[rough cape]

yo bro read mine

[brazen shadow]

Why did i get muted for saying someone cheated

[rough cape]

never mind im stu id

[brazen shadow]

madness

[noble terrace]

Calling people out for cheating severely impacts any investigation we attempt to do, so on modded servers, you will get muted for doing so. The mute should only last a few minutes though.

[brazen shadow]

I just lost my full set to him for him flying onto my roof..

[noble terrace]

!ticket

[marble mantle]

Hey, @brazen shadow

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[hearty bear]

https://media.discordapp.net/attachments/659630509894271001/805142569930588210/image0-16.gif

[thorn forge]

ill bark for vip on rustoria.co us medium

[brazen shadow]

i did it got closed

[noble terrace]

?steamid

[marble mantle]

Hey, @brazen shadow

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[fringe prairie]

can a mod help me rel quick

[toxic shard]

with ?

[fringe prairie]

um i just falsly banned on a us monday server even tho i have never played on the server

i put a tiket in but i need to get on and raid deffend

[toxic shard]

I'm affraid you will have to wait for the appeal to be resolved

[fringe prairie]

how long will it take, can you do it remotly

[toxic shard]

no, only the admin in charge of your ban can do it, it depend on his availability, up to 3 business days

[fringe prairie]

dam

do you know who it is by chance

[toxic shard]

I do, but it's not an information we provide, it will be handle when the admin is available, we don't want people to spam admins dms 🙂

[fringe prairie]

ok thanks

[noble terrace]

Should be fixed. Wait 5-10 minutes before connecting

[fringe prairie]

k thanks

[brazen creek]

fix yo damn severs. everyone is getting eac and are crashing. this is my fith time

[toxic shard]

EAC errors are not server related issue, but EAC errors

[brazen creek]

strange i only get it on this server

[toxic shard]

strange FP publicly communicated about it

[brazen creek]

never get it on any other server

[toxic shard]

we don't have more information about the how, why, ... all we know is that there is nothing we can do about it

[brazen creek]

then make prio queue for the people that crash

[toxic shard]

and that people are complaining about "only having it on X server" (x being a lot of comminuties)

[toxic shard]

#feedback-suggestions message

^ explain why we can't do it

[brazen creek]

bruh you're just saying no, there is no reason behind it

[toxic shard]

it's explained in the last paragraph

[left shoal]

yo

any admin?

[balmy cypress]

Hi, whats up?

[sacred nimbus]

hey are admins aware of the ping issues for au players to us medium

[wispy loom]

Yes, our host is working on a solution

[plucky grail]

Hey admins, any chance my ticket appeal can be reviewed so i can play today? i got banned for association last night when i was not playing with the team.

[analog pumice]

any admins?

[near halo]

Finally I found another one in the discord with the same issue

[marsh harness]

Почему у меня списали деньги за подписку которой я не пользуюсь?!

[analog pumice]

<@&274971100184576010> i need help

[thin plover]

if you state your problem before tagging us we could help you...

[analog pumice]

i have been falsely banned on rustoria servers

[marsh harness]

Why was I charged for a subscription that I don’t use?!

[ocean void]

did you cancel your subscription after your last purchase?

[ocean void]

!appeal

[marble mantle]

Hey, @analog pumice

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[analog pumice]

i have already appealed and it was denied

[hollow current]

?steamid

[marble mantle]

Hey, @analog pumice

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[analog pumice]

76561199184909092 i am also banned on my other steam account with rust on it

[ocean void]

If you appeal was denied the decision made is final

[ocean void]

You will have to find somewhere else to play, Best of Luck.

[analog pumice]

yes but i never cheated and the ban was before i ever played rust

[ocean void]

If you appealed and an admin looked into it and still denied it there is nothing else we can do. Appeal decisions are final.

[analog pumice]

Yes but you have falsely banned me for hacking when i have no hours on any rustoria servers

[ocean void]

If your appeal was deined then it wasnt a false ban. Your Decision on your ban is final. You will have to play somewhere else

[analog pumice]

can i speak to an admin in a vc

[noble terrace]

I'll look into it

and forward to the admin who banned you

[analog pumice]

thanks

[marsh harness]

No

[ocean void]

i had that happen to me once as well. you can cancel your subscription on rustoria website

[marsh harness]

I canceled my subscription, is it possible to get a refund?

[ocean void]

You will have to message #payment-support and they should be able to look into that for you

[marsh harness]

Thanks

[ocean void]

anytime

[left shoal]

i need help i wanna get refund，because i dont know this is auto subscribe vip and this month I don’t have time play rus

[analog pumice]

go to payment support mate

@noble terrace an est?

[ocean void]

#payment-support can take care of that for you.

[noble terrace]

unfortunately don't have one right this second, but i did forward it along to the admin who banned you

[vagrant patrol]

i fucking crashed again spending more time in queue than on server

[analog pumice]

ye i just check both my accounts are banned im guessing im hardware banned?

[ocean void]

Was it an EAC dissconnect ?

[vagrant patrol]

yes, ik rust problem

[thorn field]

why do i pay for q skip when ive been lagging on and off none stop all wipe but then my american team mates dont lag at all

[noble terrace]

we don't have the ability to hardware ban people

[noble terrace]

are you from south america?

[analog pumice]

oh so why is both of my steam accounts banned?

[thorn field]

no australia its like someone is just none stop ddosing aus connections

[noble terrace]

hmm can you make a #network-support-old ticket so our network team can look into it? does sound regional though

[noble terrace]

Because one of them is banned currently and they are both yours lol

[sacred nimbus]

fuck me cunt

[analog pumice]

yes but the ban is false

[ocean void]

is there something i can help yoiu with?

[sacred nimbus]

can you guys fix this ping issue, its been fucking happening all day just lost line of rockets cause we all just are frozen and die to nakeds

we have been dealing with it for the past 14 hrs, reaching ping of up to 25000

[noble terrace]

As of now, assume it is not since your appeal was denied. But as I said, I forwarded to the banning admin to review again.

[brittle geyser]

why does my story e medium crash from the server?

[noble terrace]

#network-support-old since you are also from AUS correct?

[sacred nimbus]

yes

[analog pumice]

is there a way to directly speak and show my innocence to an admin
?

[brittle geyser]

why does my story medium crash from the server?

[noble terrace]

Unfortunately no, we don't give out information as to who banned you

But I gave them your info and they will reach out if they have questions

[noble terrace]

what server?

[sacred nimbus]

US med

[noble terrace]

does VPN help?

[brittle geyser]

@noble terrace why is my server crashing?

[analog pumice]

so theres no way for me to show an admin i have no hacks and im innocent?

[ocean void]

You will have to wait for the admin he forwarded your info to to contact you.

[noble terrace]

what server?

[brittle geyser]

rustoria eu medium

[sacred nimbus]

idk im not paying for a vpn, i should be able to just play the server, but its not just me my entire team were all aussie and we have been lagging whole day, we cant do shit and no one is doing or telling us anything abt it

[placid wave]

I have the same problem, but yesterday all was fine

[noble terrace]

our network team is aware of the issue, as is the host. host is apparently working on a more permanent fix but the only solution right now is unfortunately a VPN

[brittle geyser]

@noble terrace rustoria eu medium server

[sacred nimbus]

ok how long exactly is permanent cause currently i cant open doors and get stuck flying mid air

[noble terrace]

server itself doesnt seem to be crashing, so are you just getting timed out?

[noble terrace]

no ETA right now 😦

[brittle geyser]

Disconnect Reason: EAC: Corrupt or invalid backend message

wtf? @noble terrace

[noble terrace]

This is an EAC error, and not something we have control over unfortunately. It has been a game wide issue for several weeks

[brittle geyser]

how to fix it
?

[noble terrace]

I don't believe there is one as it seems to happen randomly

Some people don't experience it at all, others experience it somewhat often

[brittle geyser]

how can I play on my favorite continent😭

[jovial totem]

Is this server has a reduced cars spawn?

[ocean void]

people may already have them in their bases/garages making it seem like there are less cars

[storm sand]

hey guys there is a cheater who got banned is back on roaming and cheating around my area

[noble terrace]

!ticket

[marble mantle]

Hey, @storm sand

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[shrewd pecan]

!appeal

[marble mantle]

Hey, @shrewd pecan

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[storm sand]

/ticket

[marble mantle]

Hey, @storm sand

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[shrewd pecan]

Hi what will happen to my VIP if I get banned my appeal #110e28
still haven't checked

[noble terrace]

If you bought VIP and want to try to get a refund you can submit a #payment-support ticket

[fiery ore]

hello, I have a corpse with full things in the subway that has fallen under the texture, how can I contact you for help?

@noble terrace

[noble terrace]

Unfortunately bugs like that are not something we can help with. The only thing I can recommend is that you submit a bug report to Facepunch

[tiny portal]

Howdo I a[[eal?

[civic pilot]

!appeal

[marble mantle]

Hey, @tiny portal

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[gleaming compass]

@thin plover Hey You Friend me on discord so i can message you about Something? That would be brilliant if you could!

[flint axle]

any admins that can help remove cheaters from server?

[thin plover]

I will be able to message you a little later, I know why you are messaging me and we will talk about it

[thin plover]

If you make a ticket we can look into it

[flint axle]

i made, in US mondays

[gleaming compass]

Alr awesome

[thin plover]

Just to be sure, it was a ticket with us and not just F7 right?

[flint axle]

how do i do it

[thin plover]

You did /ticket or on the website?

[thin plover]

!ticket here!

[marble mantle]

Hey, @flint axle

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[thin plover]

If you do /ticket add "this player is cheating blah blah blah" it will go to us

You can add whatever you want in there to think why you believe they are cheating etc

[flint axle]

done

[thin plover]

Ok good, we'll get to it asap we're just clearing the tickets before

[flint axle]

and his whole team too, whoever is inside his base

[thin plover]

Yes if we find enough evidence the player will be banned and his team as well

[flint axle]

they took literally everything from us, i was literally about to give up on this server

appreciate it

[thin plover]

Even if we ban them unfortunately we won't be able to give you back your stuff

[flint axle]

I just want them Banned

[fallow dragon]

hi might be cheaters on rustoria na long, code raided base next to me

[noble terrace]

!ticket

[marble mantle]

Hey, @fallow dragon

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[inner monolith]

! appeal

[noble terrace]

!appeal

[marble mantle]

Hey, @inner monolith

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[chrome marten]

PLZ ADMIN NOW

1 HACKER FULL BAITANT HACKING KILLING 5 FULL KITS 3PPLE EVERYONE HACKING HIS ASS OF NEED HIM BANNED NOW

THIS GUY IS HACKING HISS BALLS OFFFFF

https://steamcommunity.com/profiles/76561199382221171/

[obsidian acorn]

make sure you f7 report to EAC AND do a /ticket in game about the player

[chrome marten]

@lyric basalt

[civic pilot]

!report

[marble mantle]

Hey, @chrome marten

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[obsidian acorn]

admins will get to the report as soon as they can

[chrome marten]

I DID GET HIM BANNED ON RUSTORIA US MAIN NOW

[gleaming compass]

Is there anyway for admins to switch the leader of the team on rustoria 10x?
The leader wont log on to invite our teamate and we want him in team

[chrome marten]

TY SO MUTCH

[solar plume]

!ticket

[marble mantle]

Hey, @solar plume

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[lyric basalt]

Banned

[quartz sparrow]

hi admin , I bought vip but it still need queue

how to fix this issue?

[cobalt lintel]

/ticket

[marble mantle]

Hey, @cobalt lintel

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[sturdy coyote]

question - I had a friendly player go from one server to another to play with me. I've not teamed with them due to our history of having a stalker/cheater make new personas to join our team. My gut sa ys this isn't him and I have no evidence of him having a good KDA or anything other than his bragging in global about 20 rocket raiding people as a solo. if I report him as sus but team with him and it turns out he was cheating will we still get an association ban?

[lyric basalt]

please open a ticket in #payment-support