support

[vapid zephyr]

If it’s a recurring issue

@barren vapor

#payment-support

[jolly rain]

Fix bradly

[green nest]

I opened a ticket and asked to change the VIP purchase account to another steamid. However, the VIP was not activated on the desired steamid

[plush obsidian]

@tough bane hello sorry to bother but you helped me months ago regarding my steam account that was stolen and some issues are appearing again, not on rustoria but in general so i was wondering if you have any knowledge on what may be happening

[keen forge]

yo is the wipe event on server wipe or next forcewipe

[unreal summit]

hi my VIP for rustoria US long is not working anymore, any help?

[true steeple]

same @unreal summit

[vapid zephyr]

Please make a #payment-support ticket if your vip is not working

[barren vapor]

no no i just wanted to report a kid

[vapid zephyr]

[cursive wren]

!тицкет

!ticket

[marble mantle]

Hey, @cursive wren

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/tickets. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[dapper wharf]

Hello, i have some problems with eac, it's constantly "cooldowning" me on rustoria eu main after update.

[elfin burrow]

Have you tried other servers?

[hexed nymph]

!ticket

[marble mantle]

Hey, @hexed nymph

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/tickets. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[dapper wharf]

Nope.

[elfin burrow]

Try a different server for me

[raven mist]

Are you experiencing any lag right before it happends?

[dapper wharf]

Yes, but my ping is stable

[raven mist]

Might be worth making a #network-support-old ticket

Cant guarantee we're able to help but would not hurt making one

[dapper wharf]

Maybe i'll first try to replicate it on other server

Thanks for your support!

[tawny maple]

my internet down and crashed on the server, im stay 2.5 hours on queue and play 5 min , eu medium gg..

[thick cape]

how it feel to be raped

[quiet herald]

Hello, I just went to your server, it looks out for me and writes that "I'm banned", please help me figure out what happened?

[noble terrace]

?steamid

[marble mantle]

Hey, @quiet herald

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[sour dirge]

it's normal that sv kicks you when a VIP is joining and it reached CAP? Cause my connection didn't lose a single packet and i got kicked out,

[quiet herald]

seems to be ready

[quiet herald]

76561198116526338

didn't see what to put here)

[quiet herald]

how soon can you help?

[noble terrace]

give it 5 minutes and you should be able to connect

[quiet herald]

kk, tnx

[chrome oriole]

admin. I bought vip. When connecting to the game, the game suddenly closes.
I restarted the computer and verified the game files but it didn't work.

[elfin burrow]

What error message was it giving you

[chrome oriole]

I am not getting an error message. The game crashes suddenly.

[elfin burrow]

Just it buffer crash or just close on you

[chrome oriole]

what should I do

[elfin burrow]

Try restarting your drivers that may work

[chrome oriole]

Can you check the vp in my steam account?

[vapid zephyr]

vp?

[chrome oriole]

https://steamcommunity.com/id/Floraytings/

[deft bison]

Is there any way I can get the EU long map? The download fails when loading in and I dont have a teammate to send me the map file - this works just no teammate atm

[vapid zephyr]

you get it automatically by loading in, most cases

[deft bison]

It fails for me specifically on Rustoria, not too sure why just always has, my fix is to get my teammate to send me the map from his map folder but he isnt on rn, so just wondering if anyone else has it and can send it me

[vapid zephyr]

!mapfiles

[marble mantle]

Hey, @deft bison

If you're receiving the disconnection message "World File Mismatch error":
Head over to this folder (C:\Program Files (x86)\Steam\steamapps\common\Rust\maps) and find the procedural map which it should give you in the disconnection message and delete it and try connect then.

If you are having "Windows IO Exception: Win32 IO returned 112":
Then please make sure you have enough drive space.

[vapid zephyr]

try these

[elfin burrow]

What is vp?

[deft bison]

The first one is the message, but doesn't fix it. It happens on every single rustoria server and I have deleted all maps in the folder multiple times

My temporary fix was just to get someone to send it me, never had a permanent fix told to me

[idle girder]

im verified now but no dm

[vapid zephyr]

has a decision been made yet?

[elfin burrow]

How long ago was appeal?

[vapid zephyr]

you can also see at https://bans.rustoria.co

[pine yoke]

bro

[vapid zephyr]

?

[pine yoke]

i literally got banned from chat for 3 days for saying "how do you say black in spanish"

[elfin burrow]

Thats baiting

[vapid zephyr]

yeah... thats baiting

[pine yoke]

yea but for 3 days??

[vapid zephyr]

feel free to appeal

[elfin burrow]

Yes as its baiting

[pine yoke]

its my first chat ban

[vapid zephyr]

yes 3 days.

[manic oxide]

ukn is broken

[vapid zephyr]

always 3 days.

[vapid zephyr]

how so?

[pine yoke]

no, i first got 12hr ban and then it changed after 1 minute for 3 day

[vapid zephyr]

yeah

[pine yoke]

like an admin manually do it

[vapid zephyr]

you are muted for 3 days

[pine yoke]

XD

[toxic shard]

it's not an usual chat ban, you tried to get other people ban

which is quite different, it's not a simple chat violation it's actually a malicious behavior

[noble terrace]

every appeal you submitted was accepted

[deft bison]

Any chance any of the admin has the long map file?

I give free gluck gluck 2000

? Im 5 in queue and wont be able to get in if I don't have map ;-;

Doesn't matter this is what it says though how would i fix?

https://imgur.com/a/YfqrYrg

[broken pivot]

I bought the subscription and it doesn't activate

[toxic shard]

Please open a #payment-support ticket

[fast coral]

US Long just kicked me out of que after 20 minutes of wating

cannot reconnect

[surreal kelp]

connect long.rustoria.us:28010

[cold wharf]

How long does it take for support

[fast coral]

👍

[abstract oxide]

hey mate, what do you need help with?

[fathom stratus]

could some one fix me my vip plz

[cold wharf]

I bought VIP on the wrong steam acc

[near halo]

can I talk to an admin quickly in a call please?

[broken pivot]

I bought the subscription and it doesn't activate

[cold wharf]

and was wondering if I could get the VIP on the other acc

[vapid zephyr]

#payment-support

make a ticket in there please

[cold wharf]

wow

[vapid zephyr]

?

[vapid zephyr]

im not an admin but I may be able to help, whats up?

[cold wharf]

how long does it take for them to reply

[vapid zephyr]

unsure

[near halo]

nah its an in-game terrain issue

[vapid zephyr]

normally not very long

[near halo]

Like it require admin interference

[vapid zephyr]

admins dont interfere anyways

[cold wharf]

ok well....will I get my money back

[near halo]

well theres a gaping hole in the terrain

[broken pivot]

check ticket vip-11886

I bought the subscription and it doesn't activate

[near halo]

and it can be used to shoot out at people which has happened multiple times already

[vapid zephyr]

would make a ticket if you are available too

[near halo]

If they cannot interfere then whats the point

[vapid zephyr]

admins are very active right now as

[vapid zephyr]

to bring to their attention at least

might aswell

doesnt take long

[near halo]

done

[vapid zephyr]

thanks

someone will take a look asap

[cold wharf]

yo i have a ?

do you tihnk they will be able to transfer the vip

[vapid zephyr]

yes

as long as you havent used it yet

[cold wharf]

ok

[near halo]

@vapid zephyr they fixed it thank you

[still pier]

how can I use payment support

[young birch]

any admins

that can help please

[ocean thistle]

Click the green button and it should create a ticket where you'll be able to type & provide information

[ocean thistle]

How can I help?

[young birch]

can you join a voice chat so i can explain it to you

[still pier]

after I provide information

do they reply me ?

[ocean thistle]

You await a response. An admin will get back to you

[still pier]

ok I just sent it already

[ocean thistle]

I'm unable to, but you may DM me if you'd like

[vapid zephyr]

good to hear

[ocean thistle]

!ticket please do this

[marble mantle]

Hey, @young birch

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/tickets. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[still pier]

maybe how long can they deal with payment problem

[ocean thistle]

There are only a select few admins that can handle those cases. I cannot give you a time frame but it'll be handled as soon as they can. Sorry if it's taking longer than expected, but I hope you understand

[still pier]

yeah I understand

[solemn valley]

hey

i joined the server and got banned for cheating is there any reason why?

[cinder olive]

hola

@vapid zephyr i need help 700k frags for main base left ;/

[solemn valley]

!appeal

[marble mantle]

Hey, @solemn valley

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[analog pumice]

i mean come on... this lag on us long??? every wipe its like this...

[glad niche]

dis lag wild

[analog pumice]

i bought vip to 3 fucking servers this month and every time its so laggy. You guys basically just stealing money now

[zealous kettle]

#announcements message

#looking-for-group

[willow saffron]

ist there a reason i keep crashing while in q? i dont crash at all on any other server

[mild wasp]

@shell pawn

admin abuse on us medium

[cinder olive]

@zealous kettle

theres a bug with buildings

[mild wasp]

that is unacceptable

[toxic shard]

???

[cinder olive]

marc could u hop on dc i screenshare really quick

or spoofy

[zealous kettle]

https://discord.com/channels/274965952116817920/368790610783764480

[shell pawn]

https://tenor.com/view/my-honest-reaction-cat-cat-my-honest-reaction-cat-with-the-hat-cat-in-the-hat-gif-25359607

[void condor]

I'm confused as to what this clip is showing

@mild wasp Feel free to join waiting for support if you have a valid concern

[mild wasp]

OH WRONG CHANNEL

nah it was me tking my team

[mild wasp]

joke

[broken spear]

what do i do when my ticket does not get answered ?

[zealous kettle]

Ticket ID?

[broken spear]

vip-11895

[zealous kettle]

You'll have a response ASAP. Sorry about the wait

[analog pumice]

Can you guys fix this lag

It’s been hoursssssss

[zealous kettle]

We're working on it!

[broken vortex]

boy who was cheating took 12 k stone and my kit and he got banned when he went back to base

[glad rover]

@echo venture

when rust plus back?

[echo venture]

ive been recommended by FP to disable it for now, we'll enable it as soon as we can

[still pier]

spoofy can you check my payment support

[glad rover]

[maiden talon]

please just turn off AI in Rustoria - that has been the fix the last 3 wipes

EU main - EU Long - US Long - all lag on wipe day for the last month

[slim robin]

lag is SO terrible

[vapid zephyr]

that is not the issue

[slim robin]

US 3x. Beyond terrible

[atomic marsh]

lag is rediculous

[vapid zephyr]

its not the ai

#announcements

[atomic marsh]

why do i pay

[maiden talon]

i meannnn - the last 3 wipes have been AWFUL cause of lag

[fallow pilot]

is there anyone in here that can help my friend with getting into the server

[maiden talon]

i read announcements

[fallow pilot]

like a admin

[vapid zephyr]

then why are we having this discussion :)

[vapid zephyr]

whats up?

why cant they join

[fallow pilot]

can i add you to a discord

[vapid zephyr]

Id rather not

cant you just tell me in here?

[maiden talon]

cause updates to this wipe doesnt change lag has been happening on wipe day (unplayable) for the past month --- everytime it was fixed when yall turned AI off

[vapid zephyr]

this is a different issue

which is what im telling you

[fallow pilot]

oh

[vapid zephyr]

you cant just slap tape on a hole over and over, its a different problem

[fallow pilot]

well hes allways had problems getting into a server cause it says he has a vpn but he don't we just need help getting him in you can check his steam he has no bans or anything

[vapid zephyr]

people have been having issues with vip today, mind getting him to open a #payment-support ticket please?

[fallow pilot]

i did

his discord is bubbles I'm just asking if you could check it out and get him in here

[bold venture]

hello? I got kicked, they told me to come to discord

[zealous kettle]

https://discord.com/channels/274965952116817920/368790610783764480

[vapid zephyr]

what was the name?

[bold venture]

I'm dinosaur bear

Im a mute btw

[vapid zephyr]

I meant the name in the dissconnect

come to discord -___

[bold venture]

ill check

[latent owl]

Can I get this warning removed?

I pinged the admins cause US Medium was lagging a lot

[toxic shard]

No reason to ping us when you see we are active in the chat

the warning is therefore fair

[turbid aspen]

76561198364121363 VPN BAN

client.connect long.rustoria.us:28010

[idle girder]

thank you

[nimble reef]

hey, Ive been asked to come to discord by spoofy

may I ask why?

[vapid zephyr]

@zealous kettle

[zealous kettle]

https://discord.com/channels/274965952116817920/368790610783764480

[nimble reef]

two seconds please, setting up my mic

[orchid latch]

admin

admin i need help

[vapid zephyr]

whats up?

[orchid latch]

can u join vc?

[vapid zephyr]

I mean... yeah, but if its possible for you to describe it here or dms

[orchid latch]

here ill join vc cause its kinda a lot

[vapid zephyr]

okie dokes

[orchid latch]

im in waiting for support

[humble wolf]

I play through geforcenow. com I can't log in. Reason: banned hacking is it a hardware ban or was my account banned?

[vapid zephyr]

you can see on your steam profile

if it says game bans (0) day(s)

[glacial pine]

How do you appeal bans?

[drowsy maple]

!appeal

[marble mantle]

Hey, @glacial pine

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[drowsy maple]

I can look into it now, im available

[drowsy maple]

!steamid

[marble mantle]

Hey, @glacial pine

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[glacial pine]

Waiting in Waiting for Support

[glacial pine]

Of course, i simply need to ask a few questions.

[drowsy maple]

sorry, wasnt available for a voice chat right then, did you still need help?

[sand wind]

i summited a ban appeal, what now?

[vapid zephyr]

you wait

for an answer to the appeal

[oak estuary]

any punishment for someone putting 400 scrap up in a trade at outpost then putting 1 last second and accepting?

[vapid zephyr]

nope not really

part of the game

[oak estuary]

course

[stone oriole]

@zealous kettle hey my brother told me to message you but it says your not accepting friend request

[amber trout]

how do i appeal a ban?

i got banned for exceeding limit of 3 on a group when we were allied??? we all had different bases

[vapid zephyr]

!appeal

[marble mantle]

Hey, @amber trout

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[amber trout]

i submitted it but it said im not banned even tho i am?

is kickban just for the wipe?

[vapid zephyr]

either wait a bit and re appeal, or appeal it as a server mute and just be sure you are clear you are appealing a ban and not a mute

[amber trout]

ok

but what is a kickban i have no idea

[cyan vine]

hello I have a question

[vapid zephyr]

hello. I answer questions :)

[lethal schooner]

im also banned , i was getting on as a friend was getting off and it kicked us for team larger than 3 when i hit tc

[vapid zephyr]

!appeal

[marble mantle]

Hey, @lethal schooner

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[vapid zephyr]

.

same issue you may have

[cyan vine]

I have 1 game ban on record for rust thats from like 850+ days ago, and my friend was telling me that there are alot of servers that allow people to play as long as you ONLY have 1 game ban and its over 180 days old. is that true? he said I would have to put in a ticket for it.

[vapid zephyr]

yeah!

1 gb = 180 days

2 = 365

[amber trout]

what is kickban?

[vapid zephyr]

3+ = perm ban in most cases

[cyan vine]

I got banned for the dumbest damn reason.... I was banned for buying a Rust account. I didnt even know you could get banned for that

[glacial oriole]

yeah we had out 3rd leave and a new 3rd join and it gave us a kickban because of it

[vapid zephyr]

yeah you can if it also has a ban

and it is against steam TOS to buy accounts

so they have the right to ban

[amber trout]

bruh what is a kickban??????????????????

[vapid zephyr]

because you crossed a strict team limit

[cyan vine]

damn, I didnt realize I could get banned for buying a rust account. thats my fault then

[amber trout]

but how long is it?

[vapid zephyr]

normally end of wipe

[glacial oriole]

we didnt have 4 tho, one was getting off so we were replacing him

[vapid zephyr]

4 people authed on tc...

which is why it auto banned you

[amber trout]

bruh

[cyan vine]

am i on the right thing to submit my ban appeal?

[glacial oriole]

so do we need to clear if we replace

[cyan vine]

https://bans.rustoria.co/user/appeal

[vapid zephyr]

Im not an admin so i dont have the final say, appeal regardless

[cyan vine]

that right?

[glacial oriole]

okay thank you

[vapid zephyr]

https://bans.rustoria.co

^^^

[cyan vine]

click Server Banned right?

[vapid zephyr]

how long has it been

[cyan vine]

since my game ban?

[vapid zephyr]

ooho wait you are the one with game ban my bad haha

yes server banned

[cyan vine]

843 days since my game ban

havent touched the game since lol

i was fuming

[vapid zephyr]

I know, its all good, I thought you were part of their trio 😄

[cyan vine]

nah

[vapid zephyr]

would be server banned

[cyan vine]

ok thanks, what should I put into the tell us box?

[vapid zephyr]

are you on an alt account ?

[cyan vine]

no

[vapid zephyr]

you shouldn't need to appeal

[cyan vine]

im on my main

[vapid zephyr]

you have to play on a non game banned account obviously

game bans dont get reversed

[cyan vine]

I have 2 accounts. but my main is the only account with a ban ever

[vapid zephyr]

we just allow players to play on an alt

[cyan vine]

oh hmm

[vapid zephyr]

so just play on your alt and you will be fine

[cyan vine]

I have to buy the game again..

[vapid zephyr]

yeah... thats how game bans work

[stone oriole]

i got told to message @zealous kettle but it doesn't let me add him?

[vapid zephyr]

we (rustoria) does not administer game bans,. only server bans

[cyan vine]

im confused if im on an alt I wont be banned will i?

[vapid zephyr]

you will not

[cyan vine]

whats the point of a ban appeal?

[vapid zephyr]

if you are banned on our servers

which you are not right now

if you get banned for ban evading on an alt, make an appeal

"last game ban was (x) amount of days ago and i only have one, since its been over 180 days since last game ban can I please be unbanned"

[cyan vine]

its still a game ban like my main. whats the difference?

[vapid zephyr]

smtn like that

[vapid zephyr]

they are both game banned?

you need to play on a non game banned account

[cyan vine]

if im not banned on a second account why would i need to appeal my ban?

[vapid zephyr]

you dont...

which is what im saying

[cyan vine]

if Im game banned on my main and were to make another account does the servers just auto ban it since my main is banned?

[vapid zephyr]

not 100% sure

[stone oriole]

@vapid zephyr is spoofy able to talk? he told me to message him but i cant add him

[cyan vine]

im confused

[vapid zephyr]

but if you do get banned, make an appeal

you should have no issues playing on a non game banned account right now

[cyan vine]

cant I just appeal my main account that is game banned?

[vapid zephyr]

no

game ban will always be perm banned

that account is gone

make a new account and use that, you should have no issues

[cyan vine]

so what does the appeal a ban serve?

[vapid zephyr]

nothing.....

just play on an alt

[cyan vine]

lets say I make a 2nd account, what if it gets game banned also?

[vapid zephyr]

that is not game banned

[vapid zephyr]

ok here

Gamebanned accounts are lost forever

no server can reverse a game ban

[cyan vine]

so you are saying game bans and server bans are different?

[vapid zephyr]

you can play on any account that is NOT game banned right now

[vapid zephyr]

very

[cyan vine]

you use the appeal to get rid of a server ban?

[vapid zephyr]

very very different

[vapid zephyr]

yes yes

[cyan vine]

welp nbm

im SoL, I really cant afford to spend 40$ atm. got to many things going on atm with car payments and stuff.

[blissful herald]

Game Ban = You can not play on ANY server at all
Server ban - You are banned only on that Specific Server OR server ORG

[cyan vine]

unfortunate

[stone oriole]

hello

[cyan vine]

cringe that I was game banned for buying an account lol.

im getting tilted. lemme turn on my music

[vapid zephyr]

its against TOS, you broke a steam rule

[blissful herald]

If you have a Rust Game Ban - read each server rules, because if you make a new account, you can be Banned for ban evasion - if you do not meet Server Rules

[blissful herald]

Well, you can go and ban appeal to EAC

nothing we can help you with unfortunately

[cyan vine]

I did like 2 days ago, no response

[blissful herald]

You probabtly have to wait week + to get a response from them, good luck

[stone oriole]

is spoofy able to talk? he told me to message him but i cant add him

[cyan vine]

they are just gonna deny it. they dont even let me explain anything in a box or anything. you just submit it with your steam id and thats all. lol

[vapid zephyr]

probably not my friend

if he is not responding

[stone oriole]

oh ok

[high crescent]

Why i havent vip? I Buy vip 10 march

It's only been 25 days somewhere. Why did the VIP pass? It is written that the duration is 30 days

[cyan vine]

hokae

[vapid zephyr]

[cyan vine]

you mind checking dm's?

[vapid zephyr]

I do not have any dms

[cyan vine]

i sent you a message

[vapid zephyr]

I am not getting any dms from you

[cyan vine]

weird. hmm

[autumn notch]

hey can i talk to an admin

[harsh pier]

second

[vapid zephyr]

whats up?

[autumn notch]

we got banned for playing with hacker...........

[harsh pier]

added a random around twenty mins ago, turned out he was cheating and banned for assosciation

[vapid zephyr]

yeah, this is something that would be against the rules

[autumn notch]

what john said

[vapid zephyr]

feel free to appeal

[harsh pier]

where

[vapid zephyr]

https://bans.rustoria.co

[autumn notch]

thanks m8

[vapid zephyr]

[harsh pier]

yea

[vapid zephyr]

not the place to talk about this

dms or #general please

[worn oasis]

@blissful herald

[blissful herald]

[worn oasis]

sorry

[worn oasis]

im with this group

[vapid zephyr]

You’ll need to appeal aswell

[worn oasis]

figured since he got us all banned i would tell you he is in the discord

[blissful herald]

no idea who you are

or who got banned too

[worn oasis]

yeah the dude that was cheatin is in this discord

and i figured you guys could ban his main if he like linked his account

this is his discord

[blissful herald]

!report

[marble mantle]

Hey, @worn oasis

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/tickets. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[worn oasis]

...

[blissful herald]

not a good idea to call out names here

especially as you said hes here 🙂

[worn oasis]

i didnt @ him

but i understand

[marble mantle]

Hey, @delicate skiff

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/tickets. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[final tendon]

Hi. After mute, the kill feed disappeared. How to fix?

[sacred basalt]

Hello. I logged out of the server, I log in after 20 minutes and see that I am blocked, due to a hack. But I have never used cheats in rust or in any other game. I play through cloud gaming, namely geforce now, maybe it has something to do with it?

[slim mural]

Like for reall made a ticket 2 hours ago and now the cheaters raid me like come on

[sacred basalt]

i create ticket on website

[slim mural]

I did to

hello <@&274971100184576010> like can you guys do your work made a ticket like 2 hours ago on this cheater and now getting raided but them

[sacred basalt]

Hello. <@&274971100184576010> <@&415898423460626432> I logged out of the server, I log in after 20 minutes and see that I am blocked, due to a hack. But I have never used cheats in rust or in any other game. I play through cloud gaming, namely geforce now, maybe it has something to do with it?

[toxic shard]

Quite far from 2h, not even 1h, we might or not be on it, you won't get a reponse until we are done

[toxic shard]

!appeal

[marble mantle]

Hey, @sacred basalt

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[blissful herald]

not the place for it

[frozen coyote]

What’s the deal with rust+ asking for update but then shows no update available

[mellow tundra]

that'd be a question for facepunch

discord.gg/rust
discord.gg/facepunch

[unkempt flame]

long down?

We literally just won a huge fight and the server goes down that's fucking bricked

[thorny mesa]

@unkempt flame Admin are aware of it. Thanks!

[forest cobalt]

@thorny mesa FIX UR DANC SERVERS

[plush vine]

any admins on?

[frozen coyote]

Why is rust+ disabled on your server

[blissful herald]

whats not working?

and it could be most likely something to do with this https://prnt.sc/ULFrt7VIMEqr if you have not read Dev blog

[plush vine]

can u help me with something slylinfe

[blissful herald]

whos slylinfe

[plush vine]

lol i just woke up

[blissful herald]

go back to bed 😄

[plush vine]

so apprently our group added a member from reddit for 20 minutes who was hacking

[blissful herald]

ok

[frozen coyote]

So you guys disabled rust + on purpose

[blissful herald]

whats not working exctly...

and what server

[blissful herald]

!appeal

[marble mantle]

Hey, @plush vine

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[blissful herald]

if you banned

or whats going on with it

[frozen coyote]

Rustoria us long is showing that it has disabled companion app

Can’t pair it. I’m aware of the dev blog. Doesn’t say facepunch has disabled it

You guys turned it off on purpose?

[blissful herald]

I will check, as far as I know, its not turned off

[frozen coyote]

I would post a picture but it won’t let me

When I am connected and click on rust+ it brings up a window with following message” this server has disabled the companion app feature

[balmy mantle]

admins cheack ticket

<@&274971100184576010>

[toxic shard]

There is no point pinging us to check ticket we do them as far as we can

[final tendon]

Up

[maiden siren]

<@&274971100184576010>

[near halo]

please help me just banned on the server what can i do?

[noble terrace]

It was disabled on purpose last night yes

[noble terrace]

!appeal

[marble mantle]

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[karmic totem]

hey why does it give me an error saying ' corrupt or invalid backend message ' when i wanna join the server ?

[noble terrace]

Have you tried verifying game files?

[karmic totem]

i will try it thanks

[vague gust]

Jyrcella can we get some help?

[noble terrace]

What’s up

[maiden siren]

can u join support call?

[vague gust]

^^

[noble terrace]

I cannot right now unfortunately :/

[vague gust]

We have a obv aim botting on medium eu

[noble terrace]

!ticket can you make a ticket please?

[marble mantle]

Hey, @vague gust

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/tickets. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[vague gust]

oh

He got banned now

[noble terrace]

Nice 🙂

[nocturne meadow]

Any admin ON that can help me with cheater on EU MEDIUM? I made ticket already but he is killing everyone so its basically unplayable

[thorny dune]

If you made a ticket it will be checked as soon as possible and you will get a response in-game, thank you for being patient

[karmic totem]

where can i see the new map on rustoria eu medium ?

sorry ive found it before now i cant see it anymore

[frozen coyote]

Since there are issues with the ptz cameras and rust+. Instead of disabling rust+ entirely why not just remove the ptz camera as an item

[noble terrace]

It was a recommendation by FP to disable it entirely last night — #general message

[paper crown]

May I know the reason for the baned? May I know the reason for the ban? I didn't use hacker software

Steam ID: 76561198134180263

[calm river]

<@&274971100184576010> Good afternoon, why can't I log on to the server, I have a privilege, but it doesn't work when logging on to the server, I ask you to look into this problem, me ID 76561198951374617

[toxic shard]

!appeal

[marble mantle]

Hey, @calm river

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[toxic shard]

the reason is displayed when you connect, if you wish to appeal ^

[paper crown]

How can I propose an appeal?

[thorny dune]

You can appeal at the following link https://bans.rustoria.co/.

[halcyon wagon]

Hey, I have a complaint about a person that he is cheating in a game, and I have an explanatory clip, but I can send it here in the chat, but if someone enters the voice with me, I can show him the clip

[blissful herald]

!report

[marble mantle]

Hey, @halcyon wagon

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/tickets. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[blissful herald]

add all clips info there and we will check

[halcyon wagon]

okay thx

[fathom stratus]

@blissful herald ?

[blissful herald]

[fathom stratus]

can you plz fix me my vip i been asking since yester day

[blissful herald]

did you make a vip support ticket?

[fathom stratus]

no i will

[blissful herald]

just do it and Luke will check whats going on

[fathom stratus]

#vip-stock-role-assign ?

[thorny dune]

#payment-support

[warped wolf]

When will the small server npc bug be fixed?

No npc spawns in the subway.

[cinder olive]

hello

[warped wolf]

@thorny dune @blissful herald

[cinder olive]

GWBK clan on rustoria long one of them got banned for cheating

[blissful herald]

[cinder olive]

why entire clan is not getting banned for asso?

they cheat every single wipe

[blissful herald]

!report

[marble mantle]

Hey, @cinder olive

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/tickets. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[crude hill]

I bought a hero kit, but I don't know how to receive the items.

[warped wolf]

Error fixing in progress?

[zealous kettle]

/kit hero in-game

[blissful herald]

am lost what error?

[crude hill]

thx

[near halo]

hi admin

[warped wolf]

No npc spawns in the subway.

small server

[cinder olive]

@blissful herald one of them just got banned

[near halo]

i got vpn banned pls help me 76561199175859340

[cinder olive]

the question is why they are all not banned for playing with cheater

[blissful herald]

did maybe somebody was there before you or you been there sitting for a long time?

[near halo]

!appeal

[marble mantle]

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[zealous kettle]

Make a ticket and we’ll look into it. More than likely just someone using their clan tag to impersonate them who wasn’t actually associated.

[warped wolf]

I checked from time to time, but the npc is not created and only the box is regenerated.

[blissful herald]

I will check the tunnels and see whats going on

[warped wolf]

NPCs are not created in the cargo ship, and arctic and oil league npc are all bugged.

[near halo]

i try to make a ticket but it said i have not get banned

[blissful herald]

Oil rigs have bots, but seem AI might be diabled for time being due to Performance

[warped wolf]

I understand that NPC bugs are common in your oil rig. However, it seems to be a serious bug that there are no NPCs in cargo ships and subways.

[near halo]

i make the ticket pls check

[warped wolf]

Can the problem be solved, or can I get an estimate time?

[blissful herald]

no ETA atm, but guys will have a look into it

[warped wolf]

OK, thx

[vapid zephyr]

!steamid @bright sail

[marble mantle]

Hey, @bright sail

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[near halo]

can u help me admin?

[bright sail]

76561199394685241

[pine rose]

I can get an unban today, because today my temporary ban ends but it's until tonight, please it's to take advantage of the day

[real fable]

Hello! why was I banned?

[vapid zephyr]

The reason will be in the disconnect message

[real fable]

1466347009

[vapid zephyr]

What.

[real fable]

not specified

And here

He writes that I was playing with a cheater

So if I didn't play and if I played then I didn't know!

I've been playing with a man who doesn't play well lately

[vapid zephyr]

You can’t get banned for playing with a cheater and never play, that doesn’t make sense

[real fable]

unban in 4d 6h\ playing with hacker

[vapid zephyr]

Then that’s when you are unbanned

[real fable]

where to send the screen?

[vapid zephyr]

Please wait until then or appeal now if you feel the ban was unjust

[vapid zephyr]

Nothing to send me

[real fable]

I don't understand you. can I be banned? I can't understand why they gave me 4 days

не понял вас

[vapid zephyr]

Unbanned In 4 days, 6 hours

[real fable]

where is unregistered?

can you just remove the ban for me? what is the problem? you can check me out if you need to. yesterday there was a vape and I need to go to it. I don't want to lose all the resources

[vapid zephyr]

You will be unbanned on the time given in the disconnect message

So I’m your case

4 days 6 hours

[real fable]

I don't understand you. I am not an Englishman

[vapid zephyr]

What language do you speak?

I’ll try to translate

[real fable]

I have to wait 5 days

[vapid zephyr]

Yes

4 days 6 hours

[real fable]

fuck i'm in ahuya

nice went to the vape

[vapid zephyr]

Yeah sorry :(

Hope you have fun after the timer runs out

[real fable]

and who else can remove the ban? if you can't

[vapid zephyr]

Nobody

The ban will not be removed

[real fable]

thank you, goodbye(

[drowsy maple]

!steamid

[marble mantle]

Hey, @real fable

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[real fable]

I followed the link and logged into my account, what should I do next?

[vapid zephyr]

Send the ID here

[real fable]

76561199426612737

right?

[drowsy maple]

just a minute

[real fable]

I'm waiting

[drowsy maple]

Try to log in now

[real fable]

go to rast?

there's still a ban

in rust

[vapid zephyr]

Wait 5 - 10 mins

[real fable]

well

[dull horizon]

hello cant admin help?

[real fable]

It's been 10 minutes but I can't log in yet

ooo come in thank you very much)🫀

I hope I'm behind the queue and I'll get in

100 queues

[chrome plinth]

@dull horizon what can i help you whit

[acoustic hull]

@chrome plinth

im on rustoria us long

because of new stupid building skins update

[pine rose]

!steamid

[marble mantle]

Hey, @pine rose

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[acoustic hull]

i cant jump up to my roof

can you remove these 2 roof

for me

[drowsy maple]

I'm sorry, we aren't able to interfere with gameplay in that way.

[acoustic hull]

i cant send

screenshot i already sent bug fix report to rust

[drowsy maple]

!ticket

[marble mantle]

Hey, @acoustic hull

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/tickets. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[drowsy maple]

If you think its due to a bug, please report it with a ticket.

[acoustic hull]

so if its a bug or

update issue can you remove it after

[drowsy maple]

An admin will take a look as soon as possible and let you know

[dull horizon]

watch dm

[acoustic hull]

@drowsy maple if i sent you the screenshot

you will see the situation

if you think logical if i have to use my base or my roof

i need this to be fixedi

if i wait for response i wont be able to use my roof til they respond

[hardy mango]

/ticket

[marble mantle]

Hey, @hardy mango

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/tickets. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[frosty nymph]

I was banned for using a VPN

<@&274971100184576010>

[grand moth]

Can you send me your SteamID?

[hardy mango]

i was banned for the reason take a break

tf is that ?

[vapid zephyr]

Exactly what it says

[toxic shard]

Well usualy players knows what they did to lead to that 🙂

shouldn't be a surprise

[hardy mango]

the ban reason is Take a break

[vapid zephyr]

Like marc said, this shouldn’t come to a surprise to you

[hardy mango]

i know why i was banned but its so stupid its crazy

streamers egos are too big

[vapid zephyr]

I don’t know your case specifically or why you mention streamers but you should take a break

[drowsy maple]

Hi, can you dm me your steamid?

[wraith star]

this force wipe my pc is stuttering alot more ingame any reason

[dull horizon]

You could help me with this question, but in dm

[verbal sigil]

what does take a break kick means

no but i was wondering what it means

[toxic shard]

malicious behavior, overtoxicity, ... could be many things

[dusky ibex]

Means take a break

Crazy, I know

[near halo]

i need some help with eu long i just bought vip but im still getting queue its been 20 mins.

[toxic shard]

Open a #payment-support ticket

[leaden wharf]

https://cdn.discordapp.com/attachments/360757201566171137/1104034089935306823/image.png

why

[toxic shard]

read above

[round topaz]

i have a bugged sar in the ground can i pick it up

can a admin come to me

[toxic shard]

I'm affraid we are not allowed to touch loot in any circonstances

[leaden wharf]

@toxic shard Im Take a break

[round topaz]

but if its bugged

[toxic shard]

any circonstances

[round topaz]

ok

[leaden wharf]

76561198078702968

@toxic shardWhy am I being punished by BAN

[toxic shard]

read above it's all explained

[leaden wharf]

When will it be released

[round topaz]

marc how much does vip costs and is it lifetime

[vapid zephyr]

No not lifetime and prices are here

!vip

[marble mantle]

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[leaden wharf]

@toxic shardWhen will it be released

[vapid zephyr]

Chill out with pinging admins please

What I’d your disconnect message?

[leaden wharf]

Take a break

[blissful herald]

tomorrow same time you can play

[wraith star]

pc performance been bad on rust after force any reason

[vapid zephyr]

Probably just performance issues with force

A few were made in #announcements

[hardy mango]

can a admin check ban appeal ?

[vapid zephyr]

There isn’t anything to appeal

You got banned for take a break

😄

[dense ether]

Why is it resting

[sacred cargo]

@blissful herald need help. get vpn banned

[vapid zephyr]

!steamid

[marble mantle]

Hey, @sacred cargo

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[sacred cargo]

76561198969999297

[dense ether]

76561198078702968 Can you help me lift the ban

[blissful herald]

give 5-10min before trying to connect

[sacred cargo]

@blissful herald thx a lot!

[dense ether]

@blissful herald 76561198078702968 Can you help me lift the ban

[blissful herald]

what server you trying to connect to?

[dense ether]

My team needs me

EU MEDIUM

[blissful herald]

give as well 5-10min please

[dense ether]

@blissful herald What caused it

[blissful herald]

your VPN

[dusky ibex]

Do admins get payed or is it voluntary

[dense ether]

@blissful herald My friend has been implicated by hackers and banned. Can you help him lift the ban

https://steamcommunity.com/profiles/76561199232121049/

@blissful herald We are long-term users of this server, and our team consists of 30 people

[blissful herald]

!appeal

[marble mantle]

Hey, @dense ether

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[blissful herald]

tell him to make appeal and we will check

[dense ether]

@blissful herald He is prohibited from appealing

[blissful herald]

why....

[dense ether]

@blissful herald He has appealed several times

@blissful herald He didn't engage in any cheating behavior, but was implicated because there were too many team members

[blissful herald]

I see that he got Denied appeal and its final decision unfortunately

[dense ether]

@blissful herald Can you give him another chance? He didn't cheat any more

[near halo]

are you guys going keep ignoring my ticket?

in discord vip 11917

[dense ether]

@blissful herald So he can't play with us anymore, or how long will it take to lift the ban

[near halo]

after 180 days he can play again

[blissful herald]

Decision is final he will need to look for another server unfortunately by the look

[vapid zephyr]

Only a few people can view those tickets

[near halo]

no its not @dense ether he can still play after 180 days

[vapid zephyr]

We aren’t ignoring them :(

[near halo]

you did for 30 mins

[vapid zephyr]

That’s only for game bans

If he is banned by us, it’s permanent

…?

[dense ether]

@blissful herald But he didn't engage in any cheating behavior. Please give him another chance and we will carefully screen our teammates

[blissful herald]

seems he did play with cheaters on one too many occasions, I can not help him there

[stiff hull]

how long does scheduled restart take to get the server back upp

[vapid zephyr]

Depends on the server

Some are slower than others

[stiff hull]

rustooira small

[toxic shard]

also we will see as it's the first real restart after an update

[vapid zephyr]

^^^

[stiff hull]

kk thx

[slim robin]

is us 3x down

i cant get on

[vapid zephyr]

Daily restart

[slim robin]

ok. just bad timing for me lol

[vapid zephyr]

It gets announced in chat like hours before

[slim robin]

i just woke up

[stiff hull]

is small fully up

[vapid zephyr]

Ahh, all good then

[slim robin]

i dont use this discord for anything but help. like when i got day 1 banned lmao

[vapid zephyr]

Probably not…

[vapid zephyr]

I meant it says in game chat

[slim robin]

but you're the best, ty for letting me know

[vapid zephyr]

Big red letters

[slim robin]

oh yeah, i just woke up

i havent been on yet

[vapid zephyr]

But if you hadn’t logged in yet makes sense you are suprised

Happens every day at this time for us servers

[slim robin]

cool

[stiff hull]

hey @vapid zephyr

[vapid zephyr]

👋

[stiff hull]

do you play rust

[vapid zephyr]

Sometimes!

[stiff hull]

oh cool

[vapid zephyr]

Not lately tho, going home to see family after university

[stiff hull]

hope that goes well

[leaden wharf]

admin

[vapid zephyr]

👋 I’m not an admin but what’s up

[vapid zephyr]

!ticket

[marble mantle]

Hey, @leaden wharf

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/tickets. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[vapid zephyr]

Please make a ticket

[warped lion]

Hello. I bought a VIP but they put me in a queue.

[elfin burrow]

Yes unfortunately you have to wait for it to be in stock

[warped lion]

I already bought yesterday. I have a VIP active.

https://prnt.sc/HU4eEgaPklou

[vapid zephyr]

#payment-support

Please make a ticket in there :)

[tribal timber]

@vapid zephyr can you fix dome

shit is not respawning

[vapid zephyr]

There can be many reasons why that aren’t bugs

[tribal timber]

is there anything you can do?

[vapid zephyr]

But I mean like, there probably isn’t anything wrong with the game itself

Probably player influenced factors causing it not to spawn

[tribal timber]

its 400pop

and it has not spawned in like 8mins or more

[vapid zephyr]

Maybe players are looting it and you don’t notice? Maybe you are to close to the crate spawn? Maybe it takes longer time than you expect to spawn?

There are many factors

[tribal timber]

ive been on top man

[vapid zephyr]

That’s why

Tou cannot be on top and have them spawn

[tribal timber]

it respawns when you are up top

you dont have to leave

[vapid zephyr]

Not always

You can’t stare at the crates

[tribal timber]

i think its cause of restart

[vapid zephyr]

Make a ticket then

Im telling you, I’m most cases you cannot just stand by loot spawns and have them spawn

[glad rover]

haha what are you on bro

[vapid zephyr]

Not the place to have a conversation here :)

[glad rover]

its cause the server restarted

[vapid zephyr]

#general

[glad rover]

😂

[tribal timber]

can you link the ticket thing

[vapid zephyr]

!ticket

[marble mantle]

Hey, @vapid zephyr

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/tickets. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[modern acorn]

take a break,,what can i do admin

[vapid zephyr]

Exactly that

Take a break.

[modern acorn]

my base will be raided,,,pls

[vapid zephyr]

You must know why you got banned

Don’t repeat whatever you did and you won’t get banned

[modern acorn]

I will never do that again please help me thank you 76561199005962179

pls

[vapid zephyr]

You’ll have to wait it out

[modern acorn]

wipe day ,i just sleep 4 hours ,,,my team need me ,pls

[vapid zephyr]

Shouldn’t have done whatever you did

Hope this serves as a lesson

[modern acorn]

I promise there will be no next time, please

[vapid zephyr]

I think it’s too late for that unfortunately

But I’m glad to hear you won’t do it again

[rotund vortex]

Hokae yo so.
I made a ban appeal and asked why I got banned and if there is any proof of it
Alernativly talk to the person who banned me because I actually believe this is some sort of misstake

[orchid sun]

what to do if vip does not work on long

[vapid zephyr]

We don’t provide proof under any circumstances

[vapid zephyr]

#payment-support

[rotund vortex]

Alright, May i talk to the person who banned me?

[vapid zephyr]

Probably not, that’s not how our bans work

If your appeal was denied, the decision is final

[rotund vortex]

alright. Any logs or something on my ban?
I litterly asked why I got banned and the only thing I got was Denied

[vapid zephyr]

That’s the point

[rotund vortex]

wow

[vapid zephyr]

We don’t provide proof under any circumstances

For obvious reasons

[rotund vortex]

Cuz you dont have any.

[vapid zephyr]

Feel free to think that if you wish

[rotund vortex]

I will

[vapid zephyr]

👍

[rotund vortex]

Because I actually didint do anything except racism ig but it said cheating

[patent yarrow]

is there a vip queue on eu long?P

[vapid zephyr]

VIP’s skip queue

[patent yarrow]

why do i not skip queue then?

[vapid zephyr]

I believe the slots on the server are full atm, but this may not be the case

[patent yarrow]

i payed

[vapid zephyr]

Feel free to open a #payment-support ticket

[carmine aurora]

report

[marble mantle]

Hey, @carmine aurora

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/tickets. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[rotund vortex]

It's nice you have someone going around banning whoever they want but alr.
Ill stick to better server hosts IG 🤷‍♂️

[vapid zephyr]

Good luck

[rotund vortex]

Ill just talk to a higher-up because ur just a walmartmod

[vapid zephyr]

Good luck, you will receive the same answer

[rotund vortex]

Probably

Cuz crap support system

[slim robin]

so i put a door down. and a lock on it. i put a code on it and lock it. and someone just walks up and opens it

buggy server not cool

[rotund vortex]

crap server tbh

[vapid zephyr]

Mhm… well anyways, hope you have luck reaching out to a higher up if you chose to do so, if not, hope you have fun in whatever server you chose

[blissful herald]

should have not cheated

[rotund vortex]

Yeah yeah

The thing is that i actually didint budd

[vapid zephyr]

Higher up has been reached

[blissful herald]

so why you got Banned by Anticheat

[patent yarrow]

How long do you guys usually take for the payment tickets? @vapid zephyr so i can come back later

[rotund vortex]

Dont ask me your the admin

[slim robin]

you guys have problems with locks on the server

[blissful herald]

am not the cheater 😄

[rotund vortex]

same

[vapid zephyr]

Hard to say, there are only certain people who can view the tickets, so it may take a bit of time, hopefully not very long tho

[wraith nimbus]

Received a VIP as a gift, but the VIP does not work. What to do?

[vapid zephyr]

Is it for sure the right server?

[rotund vortex]

Skyline is there any way you can see WHY i got banned?

[blissful herald]

Well when you tell my why you got banned by Easy Anti cheat

[wraith nimbus]

EU Long - 100%

[vapid zephyr]

Then please make a #payment-support ticket

[rotund vortex]

Thats what im trying to figure out

[wraith nimbus]

Ok, ty

[blissful herald]

well them maybe you need to write to them first

[rotund vortex]

Who do i need to write to?

ohhh anticheat

Your actually providing me with good support

[blissful herald]

ok I need a coffee and smoke

[rotund vortex]

Good choice 👍

[vapid zephyr]

Good luck

[haughty hazel]

Is there any way i can become a moderator or somehow support?

[vapid zephyr]

#staff-applications

[orchid sun]

admin help me

Please

Аdmin help me
please

[slim robin]

so what about the locks

[rotund vortex]

did you put a code and make sure it was locked?

[vapid zephyr]

Im not an admin but I may be able to help, what’s up?

[slim robin]

i put a code on it yeah, it locks when you put a code, right?

so it put the code. the whole animation and all. then 2 seconds later some guy opens the door and kills us both

i just dont know if i should make a ticket for a bug report is all. i think it might be related to the clan auto lock thing.

[orchid sun]

I bought a vip and I don't have vip

@vapid zephyr

[blissful herald]

#payment-support

follow the template and the guys will help you there

[orchid sun]

this bot is very stupid

come to me please this is a very big problem

[nova escarp]

did u connect ur shit on the site?

[orchid sun]

yes

[nova escarp]

u restarted the game aswell right?

[orchid sun]

yes

[nova escarp]

i think u can make a ticket for payments aswell

better way than waiting in a vc

[noble terrace]

the bot is in place because only a few admins can handle VIP issues, and we also don't want to discuss someone's personal payment information in a public forum

if you're having issues with VIP, make a payment support ticket as Skyline said

[orchid sun]

no problem sorry

[noble terrace]

all good! hope it gets resolved quickly

[verbal sigil]

my chinease friend's vip dont work

im looking at his screen

and he cant make a ticket

[noble terrace]

#支付支持 is Chinese payment support

[verbal sigil]

its greyed out the react

he cant open ticket

[noble terrace]

The green button is greyed out?

[verbal sigil]

yes

[noble terrace]

Did he already create a ticket?

[verbal sigil]

nvm i figured it out

he made one,

[noble terrace]

Awesome!

[verbal sigil]

this aint easy

[lethal pasture]

anyone know roughly how long wait time is for tickets?

[thorny dune]

We respond to them as quickly as possible, it's forced wipe so there is a lot of tickets but someone will check on your ticket and you will get a response in-game from the admin. Thank you for being patient

[lethal pasture]

ok thanks

[dense ether]

@blissful herald My friend is banned by VPN

@blissful herald 76561199263886165

admin help

admin

[stiff kite]

admin

i need help

[hazy galleon]

Banned:Ban Evasion

[analog mesa]

you can appeal your ban

[analog mesa]

!appeal

[marble mantle]

Hey, @hazy galleon

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[stiff kite]

https://steamcommunity.com/profiles/76561199227130213/ - my steam

Disconnected:Banned:Hacking

[thorny dune]

They should now be able to connect, it may take a few minutes to sync

[thorny dune]

You should now be able to connect

[stiff kite]

ok i will try

thx

[dense ether]

thx

[glad rover]

@echo venture when is rust plus getting re-enabled?

[nova escarp]

isnt rust+ disabled by facepunch?

[frozen coyote]

Rust + just had an update is it going to be re enabled?

[noble terrace]

facepunch recommended we disable it for us long last night

unsure when it will be re-enabled

[nova escarp]

yeah

[nova escarp]

quick question how many likes on tiktok for me to join ur clan 🙏

[frozen coyote]

There was a patch for rust + 10 min ago

[nova escarp]

it will be enabled in this month trust me

[noble terrace]

i dont have a clan anymore lol

admins dont play on rustoria

[nova escarp]

wow 😦

[timber creek]

hello, i've just bought vip twice... can anyone help please ?

[nova escarp]

u got 2 months

[timber creek]

ok thank

[nova escarp]

i dont think u can refund tho

cus it will get u perm banned

[timber creek]

ok nvm then

lol

[nova escarp]

u can make a ticket

and ask an admin about it

#payment-support i think

[glad rover]

can u re-enable 🙂

[nova escarp]

if facepunch recommended it why would they reenable it

[glad rover]

that was last night, there was a rust update probably to fix the issues so i dont see why not

[nova escarp]

last night was force

[hard tulip]

I want to report to players for ban evading how do i do this?

two*

[nova escarp]

just give it time

[glad rover]

ye there was another update tday

[hard tulip]

@glad rover

and advice?

[glad rover]

errm

[nova escarp]

they will reenable it when the issue is resolved just give it time @glad rover

[glad rover]

make ticket

[vapid zephyr]

!ticket @hard tulip

[marble mantle]

Hey, @hard tulip

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/tickets. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[hard tulip]

thanks mate

[nova escarp]

,/ticket add (name) reason (ingame)

[hard tulip]

kk

[nova escarp]

if u want to give evidience u can upload to streamable or youtube and put a link in the ticket

[hard tulip]

ok thanks @nova escarp

[vapid zephyr]

Website is way better for adding evidence

Cannot do it ingame most times

https://rustoria.co/tickets

[hard tulip]

@vapid zephyr two guys addmited to ban evading to me

is that worth telling you guys?

[vapid zephyr]

Make a ticket then please

Yes