support

[wild stone]

To find a bot that you need, please try searching for it on our website.

You may need to refine your search term, but with just a little effort you can find the bot that you need. Read our Quick Start Guide to Top.gg support article for more information on how to best use our search.

If you still haven't found a bot that suits your needs, then try searching on Google for it.

[cobalt sleet]

It checks if the user has voted in the last 12h.

Users can vote every 12h so yes it "resets" every 12h.

No problem!

It's better to listen to the vote webhook and save the user ID and voting timestamp to your database and check it that way. Checking the API is a bad way to do it and isn't scalable due to rate-limiting. We only recommend checking the API that way as a backup if your service goes down.

[lost dagger]

@hearty heart

he intentionally added my bot to the server without authorization

@hallow sphinx

can you fix it?

can you confirm my bot?

[stoic socket]

https://i.imgur.com/MWkyIWl.png

[lost dagger]

yea

[stoic socket]

Your bot was offline when they went to review it

[lost dagger]

..

[stoic socket]

What do you mean

[lost dagger]

I'm saying he added my bot without authorization.

[stoic socket]

The reviewer (IXZ) tried to review your bot so had to add it to the Top.gg Verification Center

[lost dagger]

There is no admin perm.

[stoic socket]

Bots are tested without Admin

no bot requires Admin

[lost dagger]

how can my bot delete a channel without a channel management permission?

[stoic socket]

It was given Manage Channel permissions

I'd recommend DMing the reviewer, who is @lone ether (sorry for ping )

[lost dagger]

ok

[lone ether]

"allow manage channels"

[lone ether]

???

you submitted it for review what

[stoic socket]

[lone ether]

lets just move to dms

[lost dagger]

"MANAGE_SERVER" ?

[lone ether]

why does it need manage server when it requires manage channels

[spark warren]

Your preview button appears to be broken when editing a bot

[fast lynx]

hia, my bot hasnt got a profile pic. Any ideas why? https://top.gg/bot/818808873166176266

[wild stone]

@fast lynx

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon / name.

[fast lynx]

ah editting it worked

id only tried refreshing 😅

tyyy

[lofty musk]

Is there a lot of tickets or what? I have been waiting 4 days because of a glitch that stops me from being able to bid on thinks.

[spiral field]

hello i would like some help

Well, I'm trying to add a bot on the top.gg website and in the part of selecting categories it says required so any word I put says not found please help.

[sturdy swan]

Click enter on your keyboard and it will set the tag / category.

[spiral field]

Okay

[magic garnet]

How to publish server

[cerulean ember]

Go to your profile there you can see your servers, tap on edit then you can set description, tags and all. After that when you save it'll be published.

[magic garnet]

I tried to send my top.gg server link and it says 404 not found

[cerulean ember]

We have no logs of your server, please do the steps i mentioned above and your server will be published after that, then it won't show error 404.

[magic garnet]

Oh ok

[dawn kraken]

I just invited Top.gg to my server, but the bot status is offline. I've tried kicking him and inviting him back but that doesn't fix my problem. Please help.

[shell inlet]

is it still appearing offline?

[dawn kraken]

still offline sir
https://top.gg/servers/802118693697355806

[cobalt sleet]

Please try again later

[dawn kraken]

okay sir. I will come back here if the bot is still offline

[cobalt sleet]

Yep. Just kick the bot for now and try again in 24h.

[cedar wind]

Is the shard it's on just dead?

[cobalt sleet]

Most likely

[sturdy swan]

Hey! I posted a review on my own bot by mistake

Can you please delete this as I am not getting any option to edit or delete my review

[sturdy swan]

actually not mine

I am reviewing another bot but I don't know how this review added to my bot

Ig a glitch ?

[cobalt sleet]

I have removed it for you

[sturdy swan]

thanks but why you removed editing and reply on the review option

Ig that feature is necessary

[sturdy swan]

It's a bug, it has not been removed on purpose

[sturdy swan]

Ohky

when it will be back ?

[zenith cipher]

Hi, is there any way to completely transfer the owner of the bot. I mean the old owner is completely removed and only the new owner remains.

[long ferry]

Not possible with a built in feature, only by deleting the bot and resubmitting it

[sturdy swan]

No ETA

[zenith cipher]

OK thanks

[magic sundial]

What site or application do you use for your support docs?

[cobalt sleet]

We use freshdesk

[magic sundial]

Thanks

Also
How to redirect someone to a webpage or website after they've invited the bot?
Like when you add Dyno it redirects you to it's dashboard. How can I do that for my Bot?

[long ferry]

Can be done by providing an oauth redirect on your invite oauth link. Read the discord docs

[simple wadi]

Website doesn't work?

[frosty siren]

website ded

[vague sparrow]

Is Api down ?

[cobalt sleet]

#site-status

[wild stone]

@cobalt eagle

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[stoic socket]

#site-status

[cobalt sleet]

Hey! The downtime has been resolved now. Feel free to try again!

[boreal oyster]

i cant login to vote

[cobalt sleet]

This is a Discord issue with their login page. Please reach out to Discord or try a different browser.

[boreal hemlock]

I want to add my bot to the site, the category I searched for is not found in the category selection area, so I cannot add my bot

[last bloom]

🤔

[cobalt sleet]

This is a known glitch. The categories are there, you just need to type the category name and press enter on your keyboard.

[cobalt sleet]

Try refreshing

[cobalt sleet]

Try reloading

[last bloom]

Tried

[cobalt sleet]

Just now?

[last bloom]

2 mins ago, now it's loading after 2. refresh

[cobalt sleet]

Yeah it should be back

[devout stag]

I need help

[rare heart]

I'm a bot 𝗔𝗪 𝗦𝗬𝗦𝗧𝗘𝗠 When I search for it I can't find it

[devout stag]

@cobalt sleet

[rare heart]

plee help me

[devout stag]

What am I supposed to put here?

[cobalt sleet]

Your bot hasn't been approved yet

-upto

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[cobalt sleet]

If you don't want random people joining your server you can use an application form link instead (Google forms etc)

[cobalt sleet]

-private

[wild stone]

@devout stag

You can now list private communities on Top.gg! This will prompt users to apply for your server and participate instead of having them join instantly; allowing you to vet the users that join your server. We hope this empowers creators and server owners to moderate incoming users better.

For more information, read our support article

[rare heart]

Please accept it

@cobalt sleet Please go to private

[cobalt sleet]

https://support.top.gg/support/solutions/articles/73000502501-how-the-bot-reviewal-process-works

[rare heart]

go to private

[cobalt sleet]

What is the issue?

[rare heart]

I want to ask you a question

[cobalt sleet]

Then ask

[rare heart]

yes

[sacred tide]

[long ferry]

try again

[sacred tide]

It's working now ty

[boreal hemlock]

What should I do to add more than one category?

[cobalt sleet]

Do the same for each one

Type the category then press enter

[boreal hemlock]

I'm mobile and it doesn't put the category when I press the button on the mobile

I will try again

thanks for the help

It didn't happen. when will this bug be fixed?

[cunning wren]

Is it possible to login on pc and mobile will be logged in too?

[smoky glade]

Please help me, what should I put here? I've already entered the Music Category, but it doesn't find it.

[boreal hemlock]

I had the same problem. In the meantime, I have a problem. They told me to add the category and enter, but it doesn't work.

I will wait for the problem to be fixed

[foggy stream]

The category thing for servers is not working..

[shell inlet]

just type the name of the category music and hit enter

[boreal cloak]

the tag thing where options come up as you type a tag is not working

so i am not able to put tags

[boreal cloak]

@shell inlet

[late ocean]

Hi i want to ask how much time should I wait until i can apply my bot again?

[long ferry]

You can resubmit your bot once you have fixed what it was declined for

[late ocean]

Ok thank you

[boreal cloak]

i typed my category nane out and hit enter but it did not add it

[mellow garden]

I need help:( when i put the command $vote it sais that i already voted and idk why i think that the vote is every 12 hours but i haven't voted since yesterday 🥲

[long ferry]

-wrongserver

[wild stone]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[long ferry]

You'll need to reach out to the corresponding support server

[sturdy swan]

I am searching category no result found is coming

@smoky glade

Did u fixed ur problem

[mellow garden]

No xd it is in this server

😦

When i try to vote mudae

[sturdy swan]

click enter on ur keyboard and it will add it

I am on mobile

rip

[gloomy lion]

How do I change the image of the bot?

[stoic socket]

Use the "Refresh Data" button on the bot page

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon / name.

[gloomy lion]

I verified another account from another browser and the same thing

[stoic socket]

It might take time for it to show up

Give it an hour or so

[gloomy lion]

The bot was accepted a long time ago, not now

I had exams so I didn't look

[stoic socket]

I mean you need to wait an hour or so for the profile picture to change, as you've just refreshed data

[gloomy lion]

I think you didn't understand me I didn't change his picture I want to change the picture!

[stoic socket]

Go to https://discord.dev

Find the bot application, go to the "Bot" tab then change it there

[sturdy swan]

how i can withdraw my vote credit?

[gloomy lion]

The bot has been accepted for a long time, and its image does not show this only problem

[stoic socket]

You can't

[wild stone]

@gloomy lion

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon / name.

[stoic socket]

Thats why I said try using "Refresh Data" as that refetches the bot's profile picture from the Discord API

[sturdy swan]

when i want to add Moderation Tag, it says no results found?

what i can make with vote credits?

@stoic socket

[stoic socket]

pls don't ghost ping me (deleted ping before)

@cobalt sleet can you do the luca tag

[sturdy swan]

sorry for ghost ping

[cobalt sleet]

-credits

[wild stone]

Auction Credits

What are credits?

• If enough people vote for your bot or server per month, you have the ability to earn vote credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make.
• You CANNOT “withdraw” them for real money.

How does the system work?

• Each month, bot monthly votes reset (midnight UTC).
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (note: you can’t redeem till you actually get 101 votes).
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote).

How do I redeem them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire.

How do I use vote credits to pay for Auctions?
-When you pay for your winning bid, you can "Pay with Credits".
-If your payment cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers.

You can read more about using your vote credits in our vote credit support article.
You can read more about Auctions in our Auctions support articles.

[stoic socket]

ty!

[long ferry]

Nope, the vote command is from mudae, not top.gg

If mudae tells you you've voted already or not, that's something on them not top.gg

[sturdy swan]

im to dumb

ohh for advertise the bot

[supple mica]

Write topic names that relate to your bot, such as music or moderation for example 🙂

You need some in there to be able to submit your bot

[sturdy swan]

someone can help me?

Is the site down?

500 - Internal Server Error

Is this normal?

Yea top.gg downtime

😢

[cobalt sleet]

Yep we're aware

Should be back to normal now

[mellow garden]

Ah then sryy for bother you guys

[hollow oak]

alright so i made dm command on my bot. and i need to know if this is approved by top.gg so i don't end up in troubble for it

Message (DM) is shown below!

MESSAGE: New DM, Please don't click any random links!
testing this stuff out
DM sent by Alpha Wolf#4155, (PLEASE DON'T PRESS ANY RANDOM LINKS!!!)

[long ferry]

can you opt out from it?

aka toggle that you cannot receive these dms anymore

[mellow garden]

Bye hopsus i don't know u but i hope u do well in live bye

👍 😏

[sturdy swan]

Is there a way to edit my bots information page to look similar to the attached screenshot? I have not figured that out, as stupid as it may sound.

~~https://gyazo.com/9045fabf7cea496c93e6963f22951e32~~

Figured out it is via HTML, all good.

[bleak charm]

Category selection for bots is broken

[bleak charm]

Looks like someone else has this too

[sturdy swan]

It isn't broken - press enter on your keyboard and it shall set the category.

[bleak charm]

Even if it's technically not broken everyone will think it is because it shows no results

[trail crown]

@real laurel

[sturdy swan]

Well then, they come here and report the "bug". They will all get the same answer

[hollow oak]

no

well only if you turn of dms

[smoky glade]

I did.

[heavy mural]

I've been told that the cooldown for voting on Top.gg is 12 hours but I seem to be able to vote every 6 hours or so?

[sturdy swan]

What happened to top.gg site I can't reply

[ruby wren]

i am not able to sumbit my bot the Categories option is not showing the menu

[cobalt sleet]

Type your category name and press enter. That will add it to your page.

[royal grove]

Trying to add my server to Top.gg but having trouble figuring out where to click

[cobalt sleet]

-addserver

[wild stone]

Adding Your Server To Top.gg

So you want to list your server on Top.gg? We have a support article to help guide you through the process! If you need more help please contact us in #support!

Click here to follow our guide!

[royal grove]

I have

Idk where to click from the profile page

[cobalt sleet]

Try logging out and back in again

[royal grove]

K

Just found it

Resolved

[cobalt sleet]

[delicate quartz]

I can't add tags

Lol everyone does too

[sturdy swan]

hi

i have a bot name FaikF

i do it on my old discord account

and now i cant control it because my old account has deleted

what can i do

Send a DM to a moderator, they will tell you the steps to follow

[sturdy swan]

who i can dm

Any online moderator, see at the right

okey

[dawn crater]

Hi I’d to report a bug for top.gg on ios its been several and I’ve tried from 3 browsers but I can’t log into top.gg ;((

[sturdy swan]

And what is the issue..?

[delicate quartz]

What about this..

[dawn crater]

The authorization page doesn’t load in between logins it just blanks out.

[sturdy swan]

Any screenshots maybe?

[dawn crater]

Yes one sec

[sturdy swan]

As you can see on your screen, it's on discord.com - nothing we can do, contact Discord about it.

[dawn crater]

Well then eventful thank you.

[delicate quartz]

[timber nexus]

How do I upplod a logo ? As apparently I didn't add one / its not shwing on the website.

[wild stone]

@timber nexus

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon / name.

[timber nexus]

Thanks.

[delicate quartz]

Ok no help , thanks

[timber nexus]

Still didn't work.

Oh wait.

It has now..

thanks.

[long ferry]

Then it's not fine per our rules, make sure it has an built in opt out

[hybrid bone]

Hi Top.gg team. Hope u all doing well 😄

I have encountered some problems in the process of adding the bot, and the audit has not been passed and there's no information on the reason. Is it available to help determine the reason for the audit failure? (I just resubmitted the add application again)

[sturdy swan]

What is the name of the bot you're trying to add?

[hybrid bone]

captchablinks

[sturdy swan]

It has been added to queue 10 minutes ago, seems fine

[hybrid bone]

But I've applied several times and failed.

[sturdy swan]

Bot was declined for the same reason twice #mod-logs message

Make sure to fix the issue to not get declined again

[cobalt sleet]

-notified

[wild stone]

@hybrid bone

Bot Review Notifications

If your bot is approved:
You'll get a DM from @wild stone, a ping in #logs and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

[sturdy swan]

If you need more information or want to discuss the decline, DM @supple mica

[cobalt sleet]

Make sure to stay in the server for updates on the reviews status

[hybrid bone]

appreciate!

[sturdy swan]

hi
i have a bot name FaikF
i do it on my old discord account
and now i cant control it because my old account has deleted
what can i do
*cant control it on top.gg not on discord

its the bot

[waxen acorn]

It wants a category to add the bot, the category is not added, I'm mobile, please fix this problem

[sturdy swan]

@sturdy swan I already told you

You even replied with

okey

So contact an online moderator and be patient, wait around 2 days for an answer, moderators are often busy.

[sturdy swan]

Ok sorry

[boreal hemlock]

It wants a category to add the bot, the category is not added, I'm mobile, please fix this problem

[wraith magnet]

Site is down ?

[craggy glacier]

i think its slowwww

[sturdy swan]

How to fix this pls anyone help

I am using mobile

Top.gg pls fix this

[wet pivot]

website???

[delicate quartz]

Maybe it will never be answered

[sturdy swan]

Maube

Maybe

People are ignoring to answer these issues

[delicate quartz]

[stoic socket]

Click "Enter" on your keyboard when entering a tag

that should add it

[delicate quartz]

Still says , "No Results Found"

[stoic socket]

Clicking enter should add it

[stoic socket]

looks like sites down for me

[delicate quartz]

I clicked enter but nothing

[stoic socket]

@gloomy shell site down

wait no its up, just really slow

[delicate quartz]

Maybe

[stoic socket]

https://cdn.myprojects.lol/🧬🏣🐤🥕🚐.mp4

thats what I mean

[sturdy swan]

What will happend for mobile users

[stoic socket]

You should still be able to click enter on your Mobile keyboard

[sturdy swan]

Not working

Lemme try again

Not working

More than 10 times I clicked next step

[cobalt sleet]

Xiuh is on vacay

[stoic socket]

ah ok my bad

[knotty acorn]

How to apply for bot reviewer

?

<@&817055174613794826>

[sturdy swan]

How to apply for bot reviewer

[knotty acorn]

Yes

[sturdy swan]

i also want to apply

[knotty acorn]

lol

[stoic socket]

You need to be 18+. You can apply here: https://forms.gle/e4Lnm8LoNjpusUrK8

[knotty acorn]

Oh ok

[sturdy swan]

i cant give my real age <@&817055174613794826>

[knotty acorn]

Type 20

Without years

[sturdy swan]

ok

done working

i applied

[slim hound]

Hey guys
I'm looking for a bot to do a random lottery
I have 18 people, and 18 prize, I want to assign one prize per person randomly, someone know which bot should I use?

[dreamy abyss]

-how2search

[wild stone]

@slim hound

To find a bot that you need, please try searching for it on our website.

You may need to refine your search term, but with just a little effort you can find the bot that you need. Read our Quick Start Guide to Top.gg support article for more information on how to best use our search.

If you still haven't found a bot that suits your needs, then try searching on Google for it.

[dreamy abyss]

We do not provide support for individual bots 🙂 So best way would be to use the search functionality as shown in the embed aboce

[sturdy swan]

when bot reviewers application will end

[dreamy abyss]

-appresponse

[wild stone]

@sturdy swan

Responses to Volunteer Staff Applications

Thanks for applying to join our volunteer staff!

A Community Manager will contact you via DMs for an interview if we're interested in your application. Usually this process can take 2 to 3 months.

If you don't hear from us after that length of time, your application was likely rejected. In this case, you can re-apply next time we refresh our applications (Summer 2022).

[sturdy swan]

ohk

[floral field]

Hey I accidentally logged-in in the auctions with the wrong account but I don't know how I can log myself out again...

[stoic socket]

https://auctions.top.gg/logout

[floral field]

Uhh page not found

[long ferry]

There's no way to logout there, you'd need to clear the site data on auctions.top.gg

[floral field]

Any specific one like cookies or what?

Worked thx

[sturdy swan]

What is max limit or long description

[sturdy swan]

site down ?

Will my bot get rejected if it have nuke command?

Nuke command which can clear one channel messages

[sturdy swan]

Works fine for me

[sturdy swan]

If you respect the rate limits in the API documentation it will get accepted.

[obsidian locust]

Is api down?

[sterile lily]

Hello I need help anyone

[distant widget]

how do you add updates tab

cuz i can't see it

[sterile lily]

I can't search the tags it shows no tag found

[sturdy swan]

R u on PC or mobile

[sterile lily]

Mobile

[sturdy swan]

Oh than u can't I just opened my PC and submitted

I did 5 times to try to submit using mobile but it didn't

[sterile lily]

Ok i will do it desktop

[sturdy swan]

Just press enter, they will be set once you confirm

[sturdy swan]

I already tried 5 times using mobile it didnt

[sturdy swan]

Desktop will work

[sturdy swan]

Works for me

It didn't worked for me

[sterile lily]

Yes my also same

I try the desktop system in Chrome

But than also

[sturdy swan]

Opening desktop site using mobile will also not work

[sterile lily]

Mann

[sturdy swan]

Becuase both have same keyboards

[sterile lily]

Can we report bugs here

[sturdy swan]

Don't know

[distant widget]

how do you add updates tab
cuz i can't see it

[wild stone]

@sterile lily

Need to report a bug with our website?
Please read here for information on how to do so.

[dreamy abyss]

It may take 30min to an hour for your update to be published

What do you mean by that?
You can see approved bots users have submitted on their Top.gg profile if thats what your asking

[sturdy swan]

If my bot have math command will it get rejected?

[distant widget]

sir i mean the updates tab when u go to someones bot

[dreamy abyss]

If it does not have a crash or other exploits we allow math commands yes

[sturdy swan]

Oh alright

[dreamy abyss]

Not all bots have published updates

[distant widget]

i mean that's a normal js command so

[sturdy swan]

I created bot using bdfd

[distant widget]

do you enable it somewhere?

[distant widget]

you use premium tokens or what

[sturdy swan]

No

[dreamy abyss]

https://top.gg/bot/:botId/announcements replace :botId with your bot id and you can post updates/announcements there. The tab will then show on your bot page

[distant widget]

thank you

application id or normal id?

[dreamy abyss]

Application ID

[distant widget]

worked with normal id

thanks for the support

[dreamy abyss]

You can use the API to get bot votes for your own bot. You cant get anyone else's vote info
https://docs.top.gg/api/bot/#last-1000-votes
https://docs.top.gg/api/bot/#individual-user-vote
https://docs.top.gg/resources/webhooks/

[distant widget]

i used the vote tracker bot

sir can you come dms i got a question. @dreamy abyss

nvm got my answer sorry for the ping

[humble vessel]

Is everyone having this issue

Atm

?

[cobalt eagle]

How can I get bot dev role?

[ebon knoll]

What a problem?

[ebon knoll]

your bot must be accepted by top.gg

[cobalt eagle]

Ok, thanks

[ebon knoll]

no problem

[humble vessel]

So for some reason when I click next it goes to the screen that goes back to bot details Then when I press next again it does that

Like it loading

[ebon knoll]

the truth has never happened to me, try to leave the page and re-enter

[humble vessel]

like it’s stuck on loading

Yeah I’ll try that

[jovial heart]

Hi, I'm having troubles bidding in auctions

[long ferry]

Hey hey, sure what issue are you facing?

[jovial heart]

I'm trying to put an ad in now before the Auction ends, but when I try to use the bid option nothing is happening

Wait, it's now giving me a message

but it won't let me pick my server as a promotable

Like, it doesn't show-up on the list

[long ferry]

Are you an admin/owner of the server you're trying to promote? Is it also on top.gg?

[jovial heart]

I'm the admin/owner and it is on top.gg

@long ferry don't mean to annoy, but I"m panicking about missing the deadline

Have less than an hour

[long ferry]

cant really help from my perspective then, you can try and see if it shows up on the next auction

[jovial heart]

@long ferry is it okay if I make an ad with the link of the server then?

[long ferry]

sure you can do that too

[jovial heart]

I'm trying to add tags, but it is saying no results found when I try to add something like "anime"

Nevermind

@long ferry I just tried adding the server again, completed everything, and now I'm getting 404 when trying to veiw the server

[sturdy swan]

are you using opera as your browser?

[jovial heart]

no I'm using chrome

Is their anyway for me to get my moneyback from the wallet for advertising

Could someone help me remove a server from top.gg, at first it was giving me a 404 problem, then I tried kicking the bot, but my server still remains as "manage servers" with the 404 problem

[long ferry]

clear your cache, then it should show up

-refreshdata

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon / name.

[jovial heart]

I tried refreshing servers, and I'm still stuck with this dead link to my server.

[long ferry]

whats your server id

seems like you had a server, which you deleted

[uneven bloom]

how to send test vote? i wana check :/

[zinc oracle]

on your bot or server page click edit > webhooks > "send test"

[uneven bloom]

ye got it

ty

[steep crane]

is it possible to change the name of my bot on top.gg?

[long ferry]

yes, by changing it on discords side, then refreshing data

-refreshdata

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon / name.

[steep crane]

Thaaaanks

[sturdy swan]

Is this normal?

My invite should be working, is it just a bug or has actually 0 people joined?

[cobalt sleet]

I believe the analytics stats aren't reliable at the moment iirc

[ebon knoll]

neither the statistics of the votes

[boreal cloak]

is it possible to add tags on mobile?

[sharp belfry]

If a review bomb happens, could you do something?

A person who doesn't like me started doing this... too inelegant.

[long ferry]

Could I know the context of the review bombing

[sharp belfry]

Let's say I made a enmity with this certain person. we argued a bit, we were both wrong about x things

But she managed to interfere with the work of others.

[sharp belfry]

In short, she broke a term of my bot.

[long ferry]

Which bot are you referring to

[sharp belfry]

and she was angry, even though I showed that she must have read the terms.

[long ferry]

If that's the one I'm thinking, them you should be alright

[sharp belfry]

I dunno if we are talking about the same

but

[long ferry]

Daikin?

Daikon*

[sharp belfry]

Ah, yes

i was going to send the id

but i copied smt wrong

If you want, I can give you more details about everything

[long ferry]

Yeah we did previously receive reports about your bot doing something, though we confirmed that being fine as its stated within your terms of service

Thus, removed the reviews from that now

[sharp belfry]

yea, I left it on my server that I don't like servers with one billion bots using her

so i usually remove her from those

[long ferry]

Not what I was referring to, was referring to one of your terms about investigating servers

Can't directly disclose what your bot was reported for, though you should get a general idea what I'm referring to

[sharp belfry]

Oh right

[sharp belfry]

Well what happened was the following-

[long ferry]

So as said, removed the reviews stating that. If you receive any more reviews about it and/or get review bombed, let me know

[sharp belfry]

Sure sure, thank you

[hasty zenith]

how tf do i remove my bot from my team

i want to return it to a single user

[long ferry]

You cannot remove a bot from a team once transferred, the bot has to be deleted and resubmitted then

[hasty zenith]

bruh

[long ferry]

This was also reflected in a warning before doing so

[hasty zenith]

i did this months ago and there was no such warning

[long ferry]

Yeah might've been not a thing back then. Though cannot be reversed and has to be done by deleting the bot and resubmitting it

[hasty zenith]

ugh

that would take ages

workaround goes brr

wtf its not saving my changes

at all

[sturdy swan]

The bot isn’t letting me log in

Whenever I enter the web it tells me to log in, I tap the button to log in and nothing loads

[long ferry]

Are you by any chance using Safari and getting that gray screen on discord.com?

That error is related to discord, not top.gg

[sturdy swan]

alright thank you

[inner jolt]

Hi, so I'm trying to find my server from its name and it doesn't seem to show up for me

I was wondering if this is normal

[hoary glen]

Link to login?

[sharp belfry]

😑

Again

[hoary glen]

I can't login

I can't vote

What's wrong with this web? bruh

It's the third time n nothing work, r u just gonna leave me with this just like that?

[sharp belfry]

try using a real browser

custom tabs are a bit weird

[hoary glen]

I've try many browser

Nothing work

It's been a month

[sharp belfry]

So, i can't help you

good luck

[hoary glen]

Y

[sterile lily]

Hey do I have any top.gg user id

[sturdy swan]

Your top.gg ID will be the last part of the url when you visit your profile.

https://top.gg/user/ID_HERE

[sturdy swan]

<@&817055174613794826> Hello good night. How do these credits that we earn after the bot get 100 votes work? At least I think it's right

And how do I respond to comments?

[humble vessel]

No

[brittle orbit]

The developers are working on it. No ETA.

[sturdy swan]

Okay, thanks for replying ^^

[limber briar]

I just noticed everyone with the blank screen problem has an iOS device including me

[cerulean ember]

It's problem with safari browser probably

[limber briar]

The strange thing is even trying apps like google chrome, it still gives the same issue

or firefox etc

[inner jolt]

Hey! Do you happen to know if it's normal for a server to not show up when you search by its name

[cerulean ember]

If server is recently published it may take some time to show up in search, but if it's old you can try clearing cache of your browser

[inner jolt]

This been a problem for years now. I originally thought it how top.gg sorts through servers but it doesnt seem to be a problem for other servers so idk

[sturdy swan]

@cerulean ember hi

uhh so

when i try to add uhh

a server

to top.gg

it sais

invite bot

but when i click

nothing shows

just feezes

[cerulean ember]

Try different browser

[sturdy swan]

id id

none work

[cerulean ember]

Can you show ss? Also you can invite bot directly from here tap on "invite" button on @small lantern bot's profile

[sturdy swan]

ok

[solid crane]

Hello, when I search for a category when I'm about to add my server, it keeps showing "nothing found" on both mobile and PC. I've tried typing in nothing, typing in common words. Just nothing pops up.

[knotty acorn]

Is bot reviewer application open?

[cerulean ember]

-apps

[wild stone]

Volunteer Applications

Hey! It seems like you're interested on volunteering for Top.gg. We're glad for any help we can get regarding our server events, support articles, bot reviewing, moderation, and more!

Contributors
Contributors are not considered staff and there is no age requirement. Contributors help out with server events and providing support.

Bot Reviewers
Bot Reviewers are Top.gg staff and must be 18 or older. Bot Reviewers review the discord bots submitted to the site before they are listed to make sure they follow our rules.

Moderators
Bot Reviewer is a stepping stone to Moderator - if you wish to be a Moderator you must first apply and be accepted as a Bot Reviewer.

Please read [this post](#announcements message) for more information and to apply!

[long ferry]

Removed once again

[summer herald]

I can't edit Webhook on top.gg what I do?

[long ferry]

What exactly tells you you can't edit it?

[summer herald]

I don't see that option Webhook edit

It's only available on pc?

[long ferry]

Go to /webhooks directly then

[solid crane]

Anyway to manually set up a page that's not through the site? It hates me rn

[long ferry]

Are you trying to add a server?

[solid crane]

Yes.

The categories section will not cooperate.

[solid crane]

Maybe try not using it through the discord browser

[hoary glen]

I've try in many browser.

[slender zinc]

anyone plzz help me

when i try to login it says this

did everything but still the same

anyone help me plzz

[soft copper]

please help

in firefox

[shadow otter]

same not working..

[sturdy swan]

There is discord outage right?

My bot died plus dank memer and carl bot also not working

[last veldt]

My bot was declined for being related of autocode simple music bot. When it has Economy and moderation and music, how it that related

Buino declined it

[long ferry]

Reach out to them asking for clarification

[last veldt]

I can not talk to him because idk what his timeline is and I can’t reach him because he offline

Im US eastern timeline

[ebon knoll]

It is not a top.gg error, it is a global error that is happening with the bot pages etc...

Discord's status page:

Currently, approximately half of users are having trouble connecting to Discord due to a broader connectivity issue upstream of us. We have contacted the provider and they have identified the issue and are working to resolve it. We will continue to update here as we have more information.

If you happen to have access to a VPN service, Discord is fully up and running if you are able to send your traffic via some other cities (such as Dallas, they seem to be enjoying Discord just fine right now.)

[sturdy swan]

discord died, which most likely broke auth, try it again since it seems to be mostly working now

[slender zinc]

ok thnx

[last veldt]

He is offline and idk his timeline of being online on top.gg

[ebon knoll]

no problem

[lilac crown]

For everyone who's asking why the page is down or any other sites, Cloudflare API has a global outage atm. That means its not a problem with Discord or Top.gg etc... Cloudflare API is already up and running again in the most countries/regions/websites. Just be patient.

[soft copper]

yea working thanks

[dreamy abyss]

Discord is a async chat platform. You do not need to be online at the same time to be able to message them

Send @stark owl a DM and they will get back to you when they have time

[hoary glen]

.

y

[hoary glen]

Y

[sturdy swan]

Do again becuase of discord outage

Now bots are fixed

[last veldt]

We have talked all ready. He dm me

[hoary glen]

It doesn't work, nothing will work for this prob it's been a month.

[dire tendon]

Why i can't add tags it is bug ? Or something else

<@&817055174613794826>

[sturdy swan]

R u on mobile?

[dire tendon]

Yes

That is problem to edit ?

[dire tendon]

Thanks it is working perfectly in pc

[sturdy swan]

👍

[idle vale]

Hey, how can i show the guilds my bot is in on top.gg ?

[stark owl]

-servercount

[wild stone]

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

[lime lance]

My bot's profile picture is not visible on the site

[cobalt sleet]

-refreshdata

[wild stone]

@lime lance

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon / name.

[lime lance]

I clicked but it didn't work

I'll try the edit.

[cobalt sleet]

Make sure you're following all the steps described above.

[lime lance]

yea it's okey now

thx

[solid crane]

Word I got it working

[solid crane]

Thanks moon

[sturdy swan]

hi

so uhh i forgot my accounts password

and discounted my old bot

because od verification

and uhh i want this bot removed

https://top.gg/bot/778235603535134740

i mean ypu cant invite it

[cobalt sleet]

Is the bot online and do you have access to the code and token or an eval command?

[sturdy swan]

its removed

[cobalt sleet]

Ah yes I see

[sturdy swan]

bot is removed from discord

[cobalt sleet]

I'll delete it

[sturdy swan]

ok thanks

oh also i made a new version

so yeah

thanks

[cobalt sleet]

Done!

[sturdy swan]

thanks

[cosmic flower]

how to delete reviews from other users?
I dont want this in the reviews list
and im also not a toxic dev like ||https://imgur.com/z6q3yIv.png||
||https://i.imgur.com/6SGsFwp.png||

[shell inlet]

you can report it there

mods will remove the reviews which will go against our guidelines

[stoic socket]

report button gone atm because broken

[shell inlet]

oh wait i forgot about that, i thought it was fixed again?

[shell inlet]

you could dm a moderator to report the reviews if it goes against report guidelines

https://support.top.gg/support/solutions/articles/73000502504-review-guidelines

[willow zealot]

y cant I add tags?

[shell inlet]

press enter after typing a tag

it'll automatically add

[willow zealot]

I did

It doesnt

[mystic mica]

When I search up my server it dosn't come up.

[willow zealot]

Although everything else like the language which is the same process of entering one works perfectly fine.

[shell inlet]

currently you can't add tags since they're broken but typing a tag and entering works with pc and phone sometimes, try it once using a different browser

[shell inlet]

what's your server's name?

[mystic mica]

Roblox combat training

[shell inlet]

server id

[mystic mica]

988681349667893249

[shell inlet]

it has cancerous characters at starting of it's name

and it's not a public server, only 7 members + doesn't have any votes yet to get hoisted 🙂

[willow zealot]

from a pc it 100% works?

[mystic mica]

Ok thanks for help.

[shell inlet]

https://imgur.com/UgxyIT8

[willow zealot]

thankssss

[charred lichen]

hi is there any good tts bots that are online most of the day?

[willow zealot]

how/when does it get published?

[cobalt sleet]

-addserver

[wild stone]

@willow zealot

Adding Your Server To Top.gg

So you want to list your server on Top.gg? We have a support article to help guide you through the process! If you need more help please contact us in #support!

Click here to follow our guide!

[willow zealot]

tyty

so now i wait ?

[cobalt sleet]

Yep

-upto

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[willow zealot]

okeh Thanks

[cyan palm]

-how2search

[wild stone]

To find a bot that you need, please try searching for it on our website.

You may need to refine your search term, but with just a little effort you can find the bot that you need. Read our Quick Start Guide to Top.gg support article for more information on how to best use our search.

If you still haven't found a bot that suits your needs, then try searching on Google for it.

[whole vigil]

@cyan palm unapproved my bot because

But i dont even use that tomato lavamusic codes and also in my bot i have many features then tomato lavamusic and better functions then tomato lavamusic

Oodin check dm i can show you

[cyan palm]

Hi, I saw your DM. I'll respond and explain it completely when I'm available

[whole vigil]

Ok Sir

[hoary oxide]

Why isnt my announcements posting?

[sturdy swan]

Can I ask when my bot will be reviewed

[dreamy abyss]

-upto

[wild stone]

@sturdy swan

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[sturdy swan]

Alright thanks for response

[sturdy swan]

My bot has been added on the site by someone else.

I want my bot to be deleted from to site.

What can I do?

[cobalt sleet]

Hey. You need to prove ownership of the bot. Please contact an online moderator.

[sturdy swan]

891686951118307339

[cobalt sleet]

That isn't proof. Please DM a mod like I suggested.

[stable violet]

I got a DM from someone in this server asking me to do something illegal (place big orders using stolen credit cards)

[cobalt sleet]

Please send their ID here and a screenshot of the message

[stable violet]

987512168134094920

[cobalt sleet]

-b 987512168134094920 carding scam

[wild stone]

DNA | PewMeme ✧#2006 was successfully banned.

[cobalt sleet]

Banned!

Thanks for the report

[stable violet]

Thanks for your time.

[full locust]

Anyone know why I can't add a team?

[sturdy swan]

Is there a possibility of having the verified on the instagram profile of the bot if the bot is verified on discord?

[long ferry]

-support

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[full locust]

Anyone know why I can't add a team?

[sturdy swan]

Why is it saying by Tags when i try to add my bot
No results found every time by every letter i type and somehow can’t i send my bot, it just kicks me back to page 2 without giving a error somewhere

[full locust]

Other question

HOW TO EDIT SERVER?

[shell inlet]

@sturdy swan read this ^

[shell inlet]

-team

[wild stone]

@full locust

How do I create a team?

This article describes the process of creating a team, customizing your team and adding members to it:
Teams Overview

[shell inlet]

https://top.gg/servers/server_id_here/edit

[sturdy swan]

Is that also the reason why i can’t submit it?

[sharp belfry]

Where i can edit the lib my bot was made? I saw that have this option in the API, but I couldn't find where to put it in

[long ferry]

That feature is deprecated and can no longer be used

[sharp belfry]

Oh ok, thanks.

[opal glacier]

Hello, How do i delete my another server on top.gg?

[long ferry]

Hey! You should be able to remove a server from Top.gg by pressing the delete button on your server page

On mobile, that might require the additional step of going to the "Info" section first, then scrolling down. You should find the delete button there

[opal glacier]

Alright 👍 thank you!

[full locust]

it worked but stopped

[long ferry]

elaborate "stopped"

[full locust]

Error 403

[long ferry]

What's the server ID of the server you're trying to edit?

[full locust]

968804933799391293

[long ferry]

Are you logged into the correct account you're trying to edit on? Go to https://top.gg/user/me and tell me which ID you see on the address bar

[full locust]

325256245898801152

[long ferry]

Have you tried editing on a different browser too? Perhaps the 403 page is cached

[full locust]

no, but i'm gonna go do it

[long ferry]

Also as a heads up, your server may end up getting locked due to the emojis on your server as these are listed on Top.gg. I would suggest removing the ones that are not fine

[full locust]

okay i'm gonna go do something about it with the administration

[opal glacier]

Hello again! How do i change PFP?

[full locust]

It was about the swastika, something else?

[long ferry]

same goes with the one representing the man with the mustache

with that person photoshopped on it

[long ferry]

Hey hey, make sure your server does actually have a valid server-icon. You should then be able to force-update it by making an edit on it.

Also make sure that @small lantern is on the server too so it can actually fetch the icon.

[full locust]

the one with something in his mouth?

[long ferry]

one sec

[full locust]

sorry, it's hard for me to see

[opal glacier]

Also, Role Rewards, I can't find my specific role (voter), how do i fix it?

[long ferry]

Which roles are you currently seeing?

is it only @everyone by any chance?

[opal glacier]

@everyone and bots roles (bot perms) only!

[long ferry]

Seems like the voter role you wish to set is above @small lantern 's highest role. Make sure @small lantern's highest role is above the role you wish to reward users with, aswell as the highest role having the permission to manage said role

refreshing the page and going back to the vote rewards should then show your other roles below @small lantern's role, along with them your voter role

[full locust]

BTW works

Thx @long ferry

[sturdy swan]

Ding dong diddly diddly shit

[stoic socket]

#general

[sturdy swan]

Hm

[fringe shale]

how do i delete one of my bots of top.gg?

[fringe shale]

<@&817055174613794826>

[long ferry]

Hey, you should be able to use the delete button within your bot page. This may require going to Info first on mobile.

[fringe shale]

oh nvm i was js gonna delete it and reapply because the pfp wasnt changing but it changed but thank you

[long ferry]

-refreshdata for the future

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon / name.

[fringe shale]

ok ty

[sturdy swan]

Ding dong diddly diddly shit

[long ferry]

-support

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[long ferry]

once again

if you decide to say it again, you will be muted, you were told before

[long ferry]

Yup that's known at the moment

[weak rivet]

Hi. I have a voting problem in SoFi bot. Is this the right channel to discuss it?

[fluid birch]

Are you unable to vote or does the bot fail to award a successful vote?

[weak rivet]

idk also. When I vote it says you've already voted for the last 12 hours but it didn't. its been 13 hours that I've been revote but it says the same thing

[fluid birch]

I recommend you wait an hour or two and try again ^^

[weak rivet]

okiee. I'll do that

[tall nacelle]

to enlarge text and stuff on the server ad we must use css right?

and if so is there any guide that I could use to assist me?

[long ferry]

Correct

There's none, no

It's basically CSS along with inspect element to get the selectors

[tall nacelle]

Alright thx

[shut yarrow]

what is this i haven't bid on it yet i had to pay

pls do something 🥲

[long ferry]

-retroactive

[wild stone]

Why was I charged for "extra" impressions?

When you receive more impressions than initially estimated, this is when "retroactive charging" occurs. This means that despite you not paying for the impressions at the beginning of the week when the auction ended, your ad will show up and you will be required to pay at the end of the week. However, you will never be charged more than your maximum bid budget.

💡 For more information, check out this support article on Retroactive Charges.

[shut yarrow]

That will occur every month?

[long ferry]

Every time you're getting more impressions than you initially paid for

Consider bidding with a lower budget if you don't wish to pay as much in retroactive charges

[broken marsh]

i need help using fbot?

[long ferry]

-wrongserver

[wild stone]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[wise marten]

Does anybody know why my discord bot displays an “i” icon instead of showing its server count on the website? Will that change over time or does it require bot verification from discord?

[knotty acorn]

Are the bot reviewer applications being checked

[cerulean ember]

You need to update server count

-servercount

[wild stone]

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

[cerulean ember]

Yes

[knotty acorn]

Oh whats the average eta

[wise marten]

Ah thank u

So u just like post request the server count on bot startup?

[cerulean ember]

No eta, applications are checked on regular basis and CMs contact the selected candidates when staff needs more BRs via dms so if you filled the form please be patient.

[cerulean ember]

Not just bot startup, it updates in every 30mins afaik

Check the docs you can find more

[dusky viper]

If I only the one who getting this problem

[shell inlet]

read this

[hoary oxide]

Im having some problems with website. Its lagging

[cyan hinge]

<@&817055174613794826> I am unable to Select categories

[balmy herald]

Categories isn't showing

[balmy herald]

Same issue

[sturdy swan]

@balmy herald u can do perfectly on computer

Developers are fixing this issue on mobile

[sturdy swan]

@thorn parcel u can do perfectly on computer

Developers are fixing this issue on mobile

[obsidian cosmos]

How can I answer to one of the comments on my Bot?

I cant find a button like "Answert" or "Reply"?

[long ferry]

Currently not available due to site issues

[obsidian cosmos]

Thanks

[open obsidian]

can we change our bot name in top.gg?

[balmy herald]

Ok

[snow mist]

Tags don't work even on desktop mode

[sturdy swan]

@snow mist

Click enter key

And it will done

[snow mist]

Nope

Didn't work

[sturdy swan]

R u doing desktop mode?

[snow mist]

Yea

[sturdy swan]

U opened desktop site using mobile?

[snow mist]

Yea Google has that feature

I tried both brave and google

[sturdy swan]

It will not work then

U have to opene pc

Then it will work

[snow mist]

Sux for me

I'm on vacation

[sturdy swan]

U have PC?

[snow mist]

Yea

[sturdy swan]

Rip

[snow mist]

Like my moon pic

I took it myself

needs new lense

[balmy herald]

Not working

Categories not showing

[snow mist]

Big problem rn

Tons of people having that problem

[balmy herald]

Yah

I tried from pc and phone both

On 2-3 browsers

[sturdy swan]

Just click enter

On lc

Pc

It will done

[balmy herald]

I did

[snow mist]

https://tenor.com/view/hi-dev-zzzz-cat-sleepy-dev-crash-mal-gif-23072247

[balmy herald]

Didn't work

[sturdy swan]

🤨

[snow mist]

Lmao every website I touch I crash

Went to PC creator 2 their servers died

Top.gg and website malfunctions

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[sturdy swan]

Ugh

What’s wrong with top.gg

It says my bot is new

[astral geode]

help top.gg wont let me connect to my own account 😭

it brought me to other persons acc instead 💀

[sturdy swan]

But unfortunately 💀💀

[snow mist]

Top.gg erroring

Just wait until they post abt it ¯_(ツ)_/¯

[astral geode]

yea

[snow mist]

People coming into support: please be aware that top.gg is broken for most of us in some ways.

just wait until they find out ¯_(ツ)_/¯

[sturdy swan]

Every thing i try it gives something else, via google it just kicks me back to the previous page without giving error, via site it says my bot account is new while it’s almost 2 months, and microsoft it gives error by every question when i try to go to page 3

[dim hinge]

Hi, I have a review on my bot (https://top.gg/bot/948242943595147325) from someone who has not used it a single time. User id: 403224766925766656 (https://top.gg/user/403224766925766656)
All of my bots usage is tracked. I also have a table of opted out users which they are also not in. I believe they added this review because they have a conflict of interest with another bot named Butter (https://top.gg/bot/848140621248069663), which is their friends bot. I am asking for this review to be removed because it is breaking the review guidelines, specifically:

artificially manipulating reviews through the vote or rating system
If you need more info ping me.

Edit: here is their actual user id. didnt realize the top.gg one was different. (not really sure what happened, or where the wrong id came from. I must have just copied something wrong)

[opal glacier]

Thank you for help, I just fixed it a while ago! Reason: Must Invited Top.gg Discord Bot to Detect Profile Picture 😅

[sturdy swan]

Send a DM to a moderator for review reports

[trim pawn]

heya, why doesn't my current pfp on Discord appear as my pfp in topgg (+ it's blank)

[dreamy abyss]

Try to sign out, then back in again. You may need to clear cache and give it some time

[worthy solstice]

I'm logged in still it is showing you must logged in

[dreamy abyss]

Try clearing browser cache or another browser

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[worthy solstice]

Ok

[stark sun]

Hey for the bots page how to show the server count for the bot?

[stark owl]

-servercount

[wild stone]

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

[tough silo]

umm how can i change the bot's name and pfp in top.gg?

[dreamy abyss]

-refreshdata

[wild stone]

@tough silo

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon / name.

[tough silo]

where is the refresh data present?

cuz i cant see

[dreamy abyss]

If you are on mobile it is under the info tab

On desktop, the right side of your bot page

[tough silo]

okay i did that but it still shows the old one in the saving area

okay nvm it loaded

[dreamy abyss]

Nice 👌

[tough silo]

thanks for help ❤️

[feral frost]

I keep getting a 503 error when accessing the site

[sturdy swan]

Tis down again

[dreamy abyss]

Seems to be back up. You still seeing any issues?

[feral frost]

Its working for me now

Thanks

[fleet canyon]

Is it possible or not to change the token of our bot on your site?

[long ferry]

you can reset the token through the webhooks section

note that the first part of the token is always the same, so dont assume it wasnt reset

[fresh holly]

Hey! I have sent you a DM regarding an official confirmation case with Pokétwo. I'm a community manager there. Could you please accept my friend request so we can have a conversation there?

[long ferry]

Hey hey, my direct-messages should be enabled, one sec

[fleet canyon]

@long ferryI don't want to talk about webhooks I'm talking about the bot token on discord devlopper portal I completely changed the app and I just change the bot token on my link https://top.gg/bot/775091439289237505

[sturdy swan]

you'll have to delete that bot from top.gg and resubmit the new app

[fleet canyon]

oh fuck

[long ferry]

Yes, you need to entirely submit a new bot, you cannot replace an application on Top.gg

[fleet canyon]

even if I just change the invite link?

[long ferry]

and replacing the id on the invite isnt fine, no

needs to be resubmitted separately

[hazy lion]

Need help regarding pending invoice that needs to be cleared (paid)

[long ferry]

Please create a ticket in #auctions-support, providing your transaction reference starting with DBOTS and pinging the support team

[idle vale]

Hey, do you guys have an ideo of how to add css to a top.gg page

[long ferry]

Hey, the Top.gg description allows the use of html, thus styles aswell, you can use <style> tags to embed css onto your bot/server page

Getting the selectors can be done through inspect element

[idle vale]

yeah, i use the style tags, but it wont appear in the top.gg page

[long ferry]

seems like the css was taken from another bot page, perhaps thats why it does not work

[idle vale]

oh, should i name my css classes differently ?

because I did my own css

[elfin kernel]

?tab=updates still defaults to the overview page

[green salmon]

I can't add my server in top.gg when I'm in mobile. Tags ain't being inputted even though I typed the name of the tag. 😭

[cobalt eagle]

-ticket what?

Wait

@sturdy swan

My bot is good bro, there is an obvious command and it is !info

[zinc oracle]

dm them please

[cobalt eagle]

Ok

[dim hinge]

Bump

[gloomy shell]

Removed the review

[dim hinge]

Thank you!

[supple mica]

dang xiuh was just dealing with this in dms

[feral frost]

Is there a bug with the way invites are recorded because the number of invites that are recorded on Top.gg for my bot don't match the number of invites my bot has actually gotten

This is under the analytics tab btw

Not on the auctions page

[cobalt sleet]

Yes don't rely on the analytics tab

[feral frost]

So should the number of views also not be relied on?

Also, is there any ETA on when this is going to be fixed?

[cobalt sleet]

This isn't a high priority at the moment so there's no ETA unfortunately. In the meantime, the best way to track invites is using the redirect url parameter in your invite link and using that to forward your new users to a web page using Google analytics tags to track the origin of the invite.

[feral frost]

Can't I just have a listener on my bot which is triggered every time someone invites the bot though?

Thats how I'm currently doing it

Also are auctions invites and views accurate?

[cobalt sleet]

Like make a web page called mydomain.com/thanks?ref=topgg, put that in your invite link and track it using that

[cobalt sleet]

These stats are accurate

[feral frost]

Ok thanks

[lament sun]

ok

not working 🤬

[real kelp]

same lol

it's known

[dreamy abyss]

Known issue atm. Use a keyboard with a enter button or try on desktop 😦

I escalated it again to the engineering team today

[lament sun]

@dreamy abyss this is my second try on my phone first time i was on desktop but the same problem for me

now working

[real kelp]

did you do something particular

[lament sun]

i did everything the same and not working

[real kelp]

ah

you meant "not"

[dreamy abyss]

On desktop you should be able to type in the name of the tag then click the enter key on your keyboard

[lament sun]

i was did everything where is on computer and the same problem

[dreamy abyss]

It should then add it to the list below

[lament sun]

not working for me

[dreamy abyss]

Mind sharing what happens when you click the enter button on desktop?

Does it take you to the next field, tries to submit the form, etc

[lament sun]

he type required

when i type in computer

[dreamy abyss]

Could you try again on desktop? Never had anyone report issues on desktop after clicking the enter button after entering the tag name

Possible try a different browser

[lament sun]

how much time i need to try i was try again and again and not working for me

[dreamy abyss]

You don’t have to try. You could stop now and try again when the issue has been fixed.
Or you could try once again on desktop. I know it works for me at least both on my MacOS, windows and iPad

[lament sun]

for me not working

omg

not working

[dreamy abyss]

You on a desktop right now?

[lament sun]

yes but i did everything in the video

jezz

[dreamy abyss]

Mind sharing a video or a screenshot of what happens before and after you enter the tag and click the enter key?

[dreamy abyss]

That seems to be on a android tablet. That is broken
What about a desktop. So a laptop or a stationary computer. One that has a keyboard plugged in or physically attached

[lament sun]

i dont have it

[dreamy abyss]

If you don’t have that, you would unfortunately have to wait until the issue has been fixed

[lament sun]

ohh

[dreamy abyss]

No ETA at the moment. But the engineers are aware

[lament sun]

how long

[dreamy abyss]

Hopefully not too much longer

[real kelp]

working on Firefox, linux laptop

[cursive forum]

Hi
I'm trying to resubmit my bot. Everything works fine until when i click on the submit button, it keeps taking me back to the previous step

[dreamy abyss]

Hi there 👋
Yeah that’s not good. Would you be able to try on a different browser? If that doesn’t work, please take a screenshot of that you filled in so we can have a look 😊

[cursive forum]

do the same on chrome

[gaunt nest]

Heyo, I want to know if its possible to change the id of a bot already posted on top gg (My bot loses his certification and I need to create a new bot to certificate it. But the top gg page is linked with the first bot

[long ferry]

Not possible, you'll need to submit the entirely new bot

[real kelp]

top.gg bot doesn't have a command to show server link to be able to vote right ? I'm wondering how members are able to vote easily

[supple mica]

The bot does not have any commands or functions other than a ping command I'm afraid.

[real kelp]

how most servers proceed to give their members the link ?

something like disboard

[obsidian vault]

Hello,
I recently listed my discord server and several of my members have been unable to review it with the 5 star system. They are all told that reviews can only be left by registered users but they are are logged in via discord and cannot find another way to register. Help?

[gloomy shell]

Hi @obsidian vault - I've not heard of this issue before. Could you explain exactly what happens? Screenshots would be really helpful!

By exactly what happens, I mean the steps they take and where the error message appears, etc.

[obsidian vault]

Ok I am asking

I did not want to review my own server, so I have not tried myself. But the listing remains unreviewed and I've been told by several folks now that they've tried

[gloomy shell]

Any information you can get would be very helpful! This is definitely something we want to look into as it is not intended behavior at all

[obsidian vault]

They say when they hit the button it flashes pink and then does nothing

[gloomy shell]

Do they get any kind of error that says they are not verified or something similar to what you said originally?

[obsidian vault]

I think they were referring to this

[gloomy shell]

Ah I see. I will investigate this further. Thank you for reporting it!

Could you ask them if they are able to leave reviews on maybe another server, to test?

[obsidian vault]

Sure

They so far have no trouble on other servers