support

[long ferry]

And is still accessible too, under https://top.gg/servers/956934811098943519

Could you elaborate what you're referring to with "deleted"? Is the server page inaccessible or not showing up in search results?

If I could determine what they're referring to with "deleted"

[candid elm]

This has been on-going for a whole month

[long ferry]

That's just a visual bug, are you able to access the server through https://top.gg/servers/956934811098943519 ?

[candid elm]

I am indeed.

[long ferry]

Then its a visual bug, your server was added to top.gg then

[candid elm]

Last time I wasn't able to edit it either. But it seems I am able to do that now

[bronze silo]

during auto posting what data top.gg collects from the bot? on server count and shard count or something else also?

👍🏻

[long ferry]

Anything thats sent to the api, refer to the docs from autoposter on what parameters it provides

[bronze silo]

Okay

[vernal shadow]

is there a report bot channel? I had this bot in my server and it did all this without a command. We had a arguement with the owner of the bot. Then his bot started to do this

just deleted my emojis and rr so dam annoying

This bot is on top.gg btw

[unborn knoll]

any proof of contacting me about this problem?

[vernal shadow]

oh, and why would this happen after a agruement?

[unborn knoll]

since there is no function for these things in my bot?

[vernal shadow]

mhm

[unborn knoll]

its a support channel keep it on topic please.

[vernal shadow]

💀

[unborn knoll]

also stop spamming invite links in my support server

thanks!

[vernal shadow]

never spammed but wtv

sent 1 invite thinking it wouldnt work

[unborn knoll]

no need for that, if there is an issue with my bot you can report it with the following command : /report

and I will look in to it

[long ferry]

Feel free to reach out to me about it!

[stray jetty]

When upvoting, an error appears as "Secret Failed", I tried it on both my accounts, it's the same, is there a solution for this? If so, please tell me about the solution as soon as possible.

[chilly cosmos]

Is the autorole for voting removed from @small lantern bot?

[stray jetty]

I don't know

[long ferry]

Could you show me what error you're experiencing exactly?

Through a screenshot for example

[long ferry]

It should still be a thing. Make sure the Bot has MANAGE_ROLES, aswell is higher than the role you wish to reward users with

[chilly cosmos]

can only view this in website

[unborn knoll]

@long ferry ur dms are closed

[long ferry]

That is not related to role-rewards, but vote credits. Role rewards can be found under your server page settings under "Reward roles"

[long ferry]

That is not us, reach out to discord-bot-list's support server

[long ferry]

my direct-messages are open

-dm

[wild stone]

Almost every staff member has direct messages enabled. If you can't message one of the staff members, it may be an issue on your end. Please make sure you have direct messages enabled by checking your privacy settings in
Settings > Privacy & Safety > Allow direct messages from server members
as well as right-clicking on
Top.gg > Privacy Settings > Allow direct messages from server members.

If you're still not able to send a staff member a direct message despite having these settings enabled, feel free to ping them in this server!

[unborn knoll]

thanks!

[compact cove]

how would i appeal a bot decline with a reviewer that his dms turned off

after the decline message states to dm any appeal to them directly

[stoic socket]

Reviewers DMs are open, you need to make sure yours are open

[stoic socket]

See this for more

Your reviewer was @lone anvil

[inland ibex]

I've got a troll review on my server page

[empty dune]

Hi! how can I edit the bot list in my server page?

[stoic socket]

Not possible unfortunately

[empty dune]

:(

[stoic socket]

Feel free to upvote something like https://feedback.top.gg/154

[pseudo valley]

i need to report a bot urgently

[long ferry]

Sure whats up?

Feel free to DM me

[obtuse jacinth]

hello!
I would like to know what this is exactly and how I can enable this on my bot or when this will start showing on my bot.

[long ferry]

-servercount

[wild stone]

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

[coarse finch]

How to setup a webhook?

[shell inlet]

https://docs.top.gg/resources/webhooks/

[coarse finch]

Thanks 👍

[regal bluff]

I want to add my bot at top.gg

[stoic socket]

https://top.gg/bot/new

[peak fable]

How do I get the @small lantern online in my server? Or is that not possible?

[shell inlet]

just add it to your server, the bot makes sure everything about your server on our site is up to date. It has no commands except -ping

[peak fable]

Okay perfect thank you. I was just wondering cause it joined offline, I wasnt very sure

[shell inlet]

np

[sturdy swan]

I have a bot approved on top.gg and it has been on the site for at least a year. I am rewriting the bot in Discord.js V13. I did this on another bot tho. It has the exact same name, and I am rewriting all my previous commands and making them better. Is there a way I can put my rewrited bot onto the site in place of the older bot and change the description? Or would I have to submit my rewritten bot and go through the reviewing process?

[long ferry]

That is not possible no, you will have to submit the new bot in a separate submission

[sturdy swan]

Alright thank you. Btw I forgot. How long does the reviewing process approximately take?

[long ferry]

Currently

-upto

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[normal lynx]

Plz verify my bot fast plz

[neon flare]

I don’t think it works like that lol

[long ferry]

-upto

[wild stone]

@normal lynx

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[deep hearth]

ive been trying to login on my phone for the past 2 days but i always get stuck on this blank screen i tried different browsers but nothing worked, is there any fix? it works fine on my pc

[round wasp]

How can I put my bot to check votes?

[blissful wasp]

https://docs.top.gg/api/bot/
This may be the documentation you are looking for

[stoic tangle]

Can we use those vote credits for something except the auctions?

[blissful wasp]

the vote credits (as far as i am aware) are only for the auctions

[fervent raptor]

Try force closing the browser, clear cache (if possible), zoom out, restart your phone

[toxic estuary]

ig top.gg not loading properly

[stoic tangle]

Okay but I'm not able to add my server to auctions list

[blissful wasp]

What exactly are you having issues with?

[normal lynx]

-upto

[dense sparrow]

Oh ok ty

[stoic tangle]

Okay so whenever i make an ad and I'm about to submit it, it shows error which says "host error"

[sturdy swan]

hey i need some help i tryed adding my devs to my team but thay dont show up

[deep hearth]

doesn’t work still

[long ferry]

Use a different browser than safari

though note that this is issue is not related to us and that you should reach out to discord about it

[deep hearth]

ive tried different browsers and still get the same screen so ill see if discord can help

[lime schooner]

How to reply to reviews on my bot page

i don't see any option to reply

[stoic socket]

The option is broken at the moment

[lime schooner]

oh no, someone had an issue there:/

[long ferry]

There's not no

[tall moss]

const Topgg = require("@top-gg/sdk")
const express = require("express")

const app = express()

const webhook = new Topgg.Webhook("token")

app.post("/dblwebhook", webhook.listener((vote) => {
  // vote will be your vote object, e.g
  console.log(vote.user) // 395526710101278721 < user who voted
  const voteEmbed = new MessageEmbed()
  .setTitle("Thank you for Voting!")
  .setDescription("You just got your **`2 Banknotes and 20k Coins`** for voting on top.gg!")
  .setColor("AQUA")
  vote.user.send({ embeds: [voteEmbed] })
  // You can also throw an error to the listener callback in order to resend the webhook after a few seconds
}))

app.listen(3000)
``` why won't this work?

[stoic socket]

#topgg-api is the place for you

[tall moss]

um oh

but then

ok

[stoic socket]

That channel is specifically for helping with Top.gg API

This channel is not

[tall moss]

oh

can you help there ?

[long ferry]

wait for someone who can

[tall moss]

ok

[neon summit]

How much time until i know weather my bot is declined or accepted?

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[loud oxide]

<@&817055174613794826> What is the purpose of the subscription?

[gloomy shell]

Top.gg Premium gives you no advertisements on the site, including when voting. However, there's currently a bug which prevents you from actually purchasing premium

[loud oxide]

Thx

And how can you "promote" your bot?

Like this

[wild stone]

Top.gg Auctions

Auctions Information

You can find out more about Top.gg auctions by reading this support article.

Current Auctions Stage

We’re currently in the stage of Auctions Bidding. This stage runs from <t:1654628400:F> (<t:1654628400:R>) to <t:1655146800:F> (<t:1655146800:R>). During this stage, you will be able to bid. At the end of the auction, you will be given 12 hours to pay.

Auctions Timing Update

Next Ads Go Live / Next Auctions Starting: <t:1654628400:F> (<t:1654628400:R>)

Next Auctions Ending: <t:1655146800:F> (<t:1655146800:R>)

Jun 6, 2022, 1:42 PM

[loud oxide]

Does my bot need to be verified to bid?

[gloomy shell]

Only on top.gg

[loud oxide]

And there is no way to speed up the verification process? (Make it a priority in the manner of delivery services)

[gloomy shell]

No there isn't.

[loud oxide]

Ok

[gloomy shell]

You can make a custom product to use in auctions instead

[loud oxide]

I don't understand...

<@&817055174613794826>

Is the system buggy?

[stoic socket]

Use a different browser

The opera gaming browser blocks a LOT of scripts

[loud oxide]

thx

[stoic socket]

which breaks a lot of sites, including the Auctions site

[sturdy swan]

Whenever I click on remind me after voting for a random bot.. It's say something wrong with your reminders.

[timber orchid]

how long does it take for top.gg to update a bot's new username?

[zinc oracle]

-refeshdata -d

Well

There's a button on your bots page to refresh the username

[timber orchid]

o but it didnt work

maybe i wait a little longer

[loud oxide]

It doesn't work on Google Chrome too, exactly the same as on the video above. 😢

[cobalt sleet]

-refreshdata

[wild stone]

@timber orchid

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon / name.

[loud oxide]

Hi Marc, can you help me?

[timber orchid]

it worked!!!

ty ty

[blissful wasp]

whatcha need help with? Maybe i can assist you

[loud oxide]

Oh thx

[loud oxide]

Look this video please

#support message

I don't understand, the page is completely buggy for me

[gloomy shell]

turn off any adblock or VPN you might be using

[blissful wasp]

#support message
This was an answer to your question as well. Did you use a different browser?

[loud oxide]

Yes, same thing on Google Chrome

[gloomy shell]

it looks like the page doesn't load properly, you'll need to wait for the middle part to load before your products load in the upper right

or make sure your browser allows javascript to be ran

[loud oxide]

Oh thx, It's good without adblock

[gloomy shell]

awesome, glad that worked for you

happy bidding

[blissful wasp]

Glad you got it sorted out 😄

[wet path]

just a question, if I were to remake my bot under a new bot, would it get approved so long as i meet all the sites requirements?

by same, i mean does the exact same function, the exact same way.

reason is to reapply for verification with a new bot since the last one got denied due to an oversight on my part 😅

[modern linden]

hmmm

œ

[blissful wasp]

@modern linden if you click your avatar in the top right of the site, and click profile, any bots you have listed, as well as all servers you are administrator in will be listed

[modern linden]

how can i get my bot vote link?

to vote it

and my friend vote it?

[blissful wasp]

click view on your bot that is listed in your profile

Im not sure if you will have a vote link until your bot gets approved tho. I cant recall off the top of my head

[modern linden]

ok thx

[blissful wasp]

no problem!

[wooden mirage]

Is this supposed to go away eventually? Its been weeks lol

[gloomy shell]

Nope! it stays. just shows you that your bot is live

only you can see it on your page

[wooden mirage]

Gotcha! Ok, then its fine with me then. Just confirming. Thanks!

[lapis knoll]

@gloomy shell hey can I report a review? 🙂

https://top.gg/bot/957403656091746384

[gloomy shell]

I have removed the review, thanks for flagging

[silk monolith]

Hello. I cant login top.gg to vote for a Bot.

Can anyone help?

[long ferry]

what tells you that you cannot login

[zenith pumice]

Can ratings be deleted if they are not true and lied about?

[silk monolith]

I'am getting Black blank Screen.

When i hit the login button

?

[long ferry]

we cannot help with that, thats related to discord

try a different browser nonetheless

[long ferry]

No there's not

[limber briar]

I can’t login

[limber briar]

I get the same thing

[blissful wasp]

What specifically cant you log in to? Top.gg, discord, discord for top.gg, auctions? also are you on mobile, chrome, firefox opera, etc?

[limber briar]

When I click a link to vote it tells me to login to top gg but I get a blank screen

I’m on mobile

[blissful wasp]

if you have adblockers or a vpn on your phone, disable them. If that doesnt work, download a new mobile browser (e.g. Google Chrome). Thats the extent of my troubleshooting.

[limber briar]

Ok

[limber briar]

Ok I tried disabling ad block and it still doesn’t work. Ima try on desktop later I guess

[limber briar]

Desktop works

Seems to be something wrong with mobile

I tried google chrome

Same problem

[mellow root]

anyone can recommend an alternative to youtube bot? youtube bot only allows 10 channel subscriptions

[woven thunder]

I need help

Any mod is alive

Can we change the team ownership

?

[limber briar]

I still get the error :/

Not even an error, it just won’t load lmao

[ornate junco]

try a different browser

[ornate junco]

you can go to members and press transfer ownership

[limber briar]

Ok ima try Firefox mobile

[long ferry]

As said on the other user, it's something with discord and not Top.gg. Reach out to them instead

[limber briar]

How

Idk their info

[long ferry]

https://dis.gd/contact

[limber briar]

ty

Ok done

[drowsy furnace]

Help i again cannot identify how to find the link for my server voting ;-;

[blissful wasp]

https://top.gg/server/YOUR_SERVER_ID/vote

[drowsy furnace]

Thank YouuU

[blissful wasp]

no problem!

[drowsy furnace]

[spare summit]

When I am applying. Flank 2 it's saying u have already applied but I didn't applied @real laurel

[stoic socket]

What is the bots ID?

[spare summit]

@stoic socket Application Id

[long ferry]

the bot id, aka the application id yes

[spare summit]

What to do rn but I didn't apply

[long ferry]

provide us your bot id so we can check who submitted it already

if it says it has been already

[spare summit]

Ok

Check dm

[long ferry]

submitted by @fleet umbra, if you do not know that person and/or they submitted your bot without consent, feel free to dm me again

[spare summit]

How can I cancel that's it's applied by him

[long ferry]

Are you able to prove you own the bot through an eval for example?

or perhaps by changing something on the bot?

[spare summit]

Yup I can

U can check my bot stats

[long ferry]

Then feel free to dm me

[severe scaffold]

can anyone help me to understand what this reason mean?

[long ferry]

https://en.wikipedia.org/wiki/Photosensitive_epilepsy

aka fast-changing colors that could trigger a seizure

[severe scaffold]

so i need to remove emojis?

[long ferry]

the ones that apply under that. You can reach out to the bot reviewer if you're unsure. The user who reviewed your bot was @real laurel

[severe scaffold]

uh i dm him/her 2 days ago

ig he/she is too much busy

[long ferry]

give them another heads up if 2 days have passed since then, we occasionally miss some direct-messages along the ones we receive

also note that a "hi" is not sufficient, state what you're reaching out to them for, such as in your case, seizure emojis on your bot

[vast oasis]

Can I get a few questions answered in dm or how do I get support

[long ferry]

Depending on what you need help with, you can simply drop your question in here

[stark hornet]

My bot has got a total of 190 votes but still now I haven't received the $15 vote credits. Please help.

[long ferry]

-credits

[wild stone]

Auction Credits

What are credits?

• If enough people vote for your bot or server per month, you have the ability to earn vote credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make.
• You CANNOT “withdraw” them for real money.

How does the system work?

• Each month, bot monthly votes reset (midnight UTC).
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (note: you can’t redeem till you actually get 101 votes).
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote).

How do I redeem them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire.

How do I use vote credits to pay for Auctions?
-When you pay for your winning bid, you can "Pay with Credits".
-If your payment cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers.

You can read more about using your vote credits in our vote credit support article.
You can read more about Auctions in our Auctions support articles.

[empty thorn]

hello

why cant i manage server webhooks part in top.gg?

[strange echo]

although it looked like I published my server, when I searched its exact name it didn't show up

what should I do?

[long ferry]

What happens when you access /webhooks directly?

[empty thorn]

wdym

[long ferry]

or well, /webhook, can't remember which one

On your server page url

[empty thorn]

on the edit page?

[long ferry]

The URL of your server page, add either /webhook or /webhooks to it

[empty thorn]

oh

it works

but, how do u access it without just adding the url

not responding

[long ferry]

-wrongserver

[wild stone]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[long ferry]

we cannot help with that bot

[long ferry]

normally through the side-menu, but thats a bug for non-owner users right now

[empty thorn]

oh

[empty thorn]

oh

thqts awkward

[strange echo]

@long ferry

[blissful wasp]

it can take up to an hour for the server cache to update on the website. Have you tried again since this message?

[strange echo]

just tried, still not up

[blissful wasp]

whats your server ID?

[strange echo]

anything I should do here?

[strange echo]

976806262836707368

[supple mica]

It can take a couple days for indexing to kick in

Be patient, and give it up to 24+ hours. If it doesn't show up then, we'll look into it

[strange echo]

tysm 🙏

[lilac falcon]

with the bot analytics. the views for my bot was 300 something. but today it dropped to 96??

[stoic socket]

https://top.gg/servers/935329935625707650 is stuff like this allowed?

[dreamy abyss]

Heyo,
This sounds like something Discord would need to moderate around what content they allow/don’t allow.
Would you mind reporting it to Discord trust and safety?
I have also sent it to our internal moderation chat for further discussion

[stoic socket]

Alrighty reporting now

[umbral pasture]

i try to vote for a bot and it tells me i have to sign in cause it signed me out or something but whenever i try it gives me this blank screen

[blissful wasp]

turn off your adblockers or VPNs that you might have active. If that doesnt work, try a different browser. If neither of those work, it is a problem on discords end and there is nothing topgg can do about it

[sturdy swan]

hello

[blissful wasp]

Hey, did you need assistance with something?

[sturdy swan]

Has the issue where ur server doesnt show up in the search bar even thought it has many upvotes compared to the other servers issue been resolved yet

[dreamy abyss]

Hummm... what is the server id?

[teal wind]

What is the github link for the build a bot page? 🙂

[stoic socket]

https://github.com/pixxies/Build-A-Bot

[night prairie]

I have a question about a "team?" i think is what it's called on the website. https://hiekki.me/Wmh8F3TG9

I am the owner, not him. I already proved that to @dreamy abyss, as well as that particular STEAMLORD is now a deleted user. What can I do to update this?

if anything? lol

https://hiekki.me/784aMgwoa

[supple mica]

Once you've proven you're owner you can delete and resubmit the bot under new ownership if you wish.

[night prairie]

I did that a couple weeks ago, remove it. I just reapplied it today, but his name still shows up?

I had Johand's help

[supple mica]

are you able to delete the team?

[night prairie]

i don't appear to be able to

[supple mica]

@boreal basin no advertising here please.

[night prairie]

i can leave the team, but i just attached the bot to the team cause i thought it was what i just made -.-

so i don't want to do that

[supple mica]

If you want to leave it and we can setup the bot under your account, we can.

[night prairie]

i would very much appreciate that ❤️

[supple mica]

Alrighty, shoot me a dm and we'll transfer that over.

[strange echo]

does the top.gg bot use slash commands? if so I cannot see them. would removing and readding it will affect the site?

[cobalt sleet]

The bot doesn't have any commands except for -ping. The bot is used to get your server's attributes like up-to-date name, icon, emojis, member count etc and post them on your server page.

[pastel lark]

im on the java wrapper for the DiscordBotListAPI and I want to be able to check if a discord user has voted or not

what is a CompletionStage?

how do i get it to return the boolean value

nvm i got it

[stoic socket]

how do i add a website

[long ferry]

Above that, not a thing during the add bot flow

[sturdy swan]

im waiting for it to stop loading so i can submit it

idk why it does that

[harsh warren]

Hi sorry quick question what are the commands to launch a rumble ?

[supple mica]

-wrongserver

[wild stone]

@harsh warren

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[supple mica]

What tags etc. have you listed? Usually means you've an issue with the inputs

[long ferry]

Are you the owner trying to submit the server? Or an admin?

[pastel lark]

ok a new error has come up

[pastel lark]

i got it

except its not working

its always false

im 100% sure i voted

but it still always returns false..

this is what i get when i debug

am i not supposed to pass in my user id?

idk it could just be me, but NOTHING really works iwth this api

the setStats doesnt work

and this doesnt work either..

the token matches

the bot id matches

idk whats wrong anymore

[long ferry]

#topgg-api

Ask there and wait for someone who can help

[harsh warren]

Sorry im on phone i didn’t find the channel the bot told me to look for

[zinc oracle]

If you cant find the right server we cant really help, we do not own the bot you seem to be looking for help with.

[torn aurora]

i am having a minor issue with putting bullets in the description

for some weird reason it creates a line break after the bullet point and starts the actual text on a new line

but when i put the description in a markdown editor it seems fine, where the point and the text are both on the same line

[long ferry]

2 whitespaces in the end cause the linebreak

[torn aurora]

oh

[long ferry]

Remove whitespaces from the end

[torn aurora]

ok ty

[long ferry]

Of the lines from the bullet points that is, then it should work iirc

[torn aurora]

there aren't any whitespaces at the end...

[long ferry]

So, putting them all together seems to have fixed it

[torn aurora]

no like it still does the same thing

and there aren't any whitespaces at the end of the line

oh wait it works now, nvm

[zinc oracle]

newline is a whitespace, I think aurel just removed those to make it work.

[long ferry]

Nah wasn't referring to that, sometimes markdown decides to consider a line with 2 whitespaces (aka 2 spaces) in the end it's own paragraph

Though you seem to have had newlines within each bullet point, thus why that broke entirely

[torn aurora]

the thing was, it worked perfectly fine in a browser markdown editor
but it was being weird on top.gg
so i came here instead of just searching up a solution
but ty for the help

[jolly rampart]

Hi i have more members on my server Discord please help me

[shell inlet]

can you be precise about your issue

[viscid atlas]

Someone left a review on my bot. They gave 3 stars and asked for support. I clearly have a support server link on there.
2 issues.

1. I can't even respond on there like I used to be able to. I have no idea why.
2. Is there a way I can have that rating removed because it's not a review? It's a comment and the rating is making it look bad overall.

[vast oasis]

When you search rust it just shows zero once you click on discord servers

[sturdy swan]

after the bag id from the development door it appears to me like this

[umbral pasture]

i have no adblockers or VPNs and i tried different browsers so i hope it gets fixed soon

[sturdy swan]

767267962657832960

[sturdy swan]

DM one online moderator for that, there's an issue with the reviews at the moment

[stoic tangle]

^

[dreamy abyss]

Thanks 😄 Sent it our engineering team for a look

[novel niche]

hello

support

[long ferry]

need anything?

[ornate remnant]

https://top.gg/bot/931226824753700934

Hello, stats are not updating.

[long ferry]

-servercount

[wild stone]

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

[open smelt]

Not getting an email at all

[long ferry]

check your spam folder

[open smelt]

I did

[long ferry]

do you have an email linked to your discord account too? also checking on the email you do have associated?

[open smelt]

of course i have an email linked to my discord account

and yes I am checking on that email..

[long ferry]

should look something like this, just tested it on an alt account and it works fine

make sure that the email isnt getting blocked either, it should've been sent by [e-mail]

[open smelt]

I will check if I have it blocked

I dont have [e-mail] blocked

oh well

[long ferry]

Then perhaps your email provider blocked the email, you could reach out to their support and ask about it

[open smelt]

💀

[fleet goblet]

Hey I am new to Top.gg can someone assist me with how to fill the form

[wild stone]

Adding Your Bot To Top.gg

So you want to list your bot on Top.gg? We have a support article to help guide you through the process! If you need more help please contact us in #support!

Click here to follow our guide!

[sturdy swan]

the site wont let me add a server, I do all the steps, put the description etc, and when i get to the very last part, it doesn't load

same on my computer

[south bluff]

Where can I get more information about becoming a / applying for Bot reviewer?

[shell inlet]

-apps

[wild stone]

Volunteer Applications

Hey! It seems like you're interested on volunteering for Top.gg. We're glad for any help we can get regarding our server events, support articles, bot reviewing, moderation, and more!

Contributors
Contributors are not considered staff and there is no age requirement. Contributors help out with server events and providing support.

Bot Reviewers
Bot Reviewers are Top.gg staff and must be 18 or older. Bot Reviewers review the discord bots submitted to the site before they are listed to make sure they follow our rules.

Moderators
Bot Reviewer is a stepping stone to Moderator - if you wish to be a Moderator you must first apply and be accepted as a Bot Reviewer.

Please read [this post](#announcements message) for more information and to apply!

[south bluff]

Lovely. Thanks 👍

[shell inlet]

np

[silent bough]

Hello 👋
My bot application has been rejected because the indicated prefix (/) was not matching the not prefix, but my bot is using slash commands and the slash commands are deployed on every servers. What can I do about it?

[dreamy abyss]

Hi there,
You would need to contact the person who declined your bot (@supple mica) 🙂
Just send them a DM with your explanation and they should get back to you

[silent bough]

I will do it, thank you!

[bleak sable]

#general message

Can someone help?

[blissful wasp]

Seems like you havent finished filling out the information. Send a screenshot of the whole page

[bleak sable]

@blissful wasp

[sturdy swan]

are the apps still open or closed?

[shell inlet]

try clicking on the hyper link and it'll lead you to the message

[sturdy swan]

where is the hyper link if i mind asking?

@shell inlet

[dreamy abyss]

#announcements message

[sturdy swan]

thanks

[dreamy abyss]

Could you try in a different browser?

[dim hinge]

May I please DM a mod?

[stoic socket]

No need to ask

Feel free to DM any online mod

[long ferry]

Hi hi, sure

[vital lintel]

I have less than 140 characters but it keeps saying this whenever I try to save. If somebody could help I'd be very grateful!

[long ferry]

that includes spaces

[prime ether]

Hey guys are there currently some issues with the vote webhooks?

[sturdy swan]

From these 3 lines you seem to already have around 120 characters, considering there are more lines you most likely surpassed them

[vital lintel]

Hey its definitely shorter than my current short description and I've just lowered it now even more but doesn't seem to be accepting it

[sturdy swan]

May you send what you have right now?

Like, as message

[vital lintel]

Ah ok I think I did it!

Thanks!

[long ferry]

Should work right now, perhaps ask in #topgg-api for help

[prime ether]

ok

[dim hinge]

oops, maybe that was my fault?

anyway, it has been sent

[dim hinge]

Thanks Aurel!

[winged turret]

Are bot long descriptions not allowed to be markdown?

[cobalt sleet]

You can use markdown or html and css

[winged turret]

im getting this error when I try to save the new description that has markdown

nothing is "highlighted below"

[cobalt sleet]

The issue is probably on a different section of your listing

[winged turret]

its not

[cobalt sleet]

Please read the descriptions for each field and follow the instructions

[winged turret]

just added one character in the long description that has been there for awhile

and saved

successfully

when i paste the new one that's markdown it doesnt let me save

[cobalt sleet]

There might be an issue with your markdown?

[winged turret]

just managed to save it this time

very weird

[cobalt sleet]

Ok great!

[sturdy swan]

#rules-and-info

[ebon osprey]

Does anyone else get a TON of auto-reminder notifications asking if they've voted for a particular bot all at once? I've been getting the same notification a good 20 times in the space of a couple minutes. It's driving me bonkers.

[blissful wasp]

its cuz you hit remind me 20 times. Google Disable windows notifications and you can clear out all of the top.gg notification and then resubscribe once

[ebon osprey]

I will definitely do as you suggested, but I'll admit I'm confused as to why it's happening to begin with. How can you hit it 20 times? When you're signed in, it's supposed to remember that you've already subscribed to the reminder. I could see it happening a few times, but for me it wasn't just a couple or a gradual increase in notifications; it's suddenly become an issue out of nowhere. Thanks for the suggestion, though!

[mellow tiger]

hey I need a help

[naive wyvern]

google ads broken ?

[long ferry]

Perhaps you're using something that entirely blocks these ads directly?

[austere steeple]

Alguien aquí habla español

[mellow tiger]

@long ferry hey I want to ask 1 thing..can I pls dm you?

[long ferry]

Sure, won't be able to respond right away though

[mellow tiger]

sure np

[scenic bough]

@long ferry Can I get some support regarding the reviews from players who have never played our game

[sturdy swan]

Simply send a DM

[scenic bough]

I have and didnt get a response yet

[thick scarab]

@somber parcel

I submitted my bot on Monday but not respons from https://top.gg

[sturdy swan]

Staff is a volunteer position, Aurel has other more important things to do right now, so wait up to a day or two :)

[sturdy swan]

Waiting time is around 2-3 weeks, please be patient

[thick scarab]

Kk bro @sturdy swan

[scenic bough]

Bruh, I understand that. You didnt need to mention. Also I mentioned here cuz it had been 3 days

[cobalt sleet]

@thick scarab you've asked about this every day and every day we've sent you the same response. If you continue to spam chat every day asking how long until your bot is reviewed, I will mute you until it's reviewed.

[thick scarab]

@cobalt sleet

R u giving warning to me

[cobalt sleet]

Yes

Please be patient. Waiting times for queue haven't changed.

[thick scarab]

Ok sir or madam @cobalt sleet

[cursive tree]

how do i update my server votes count? its showing "Vote (24)" rn but im pretty sure i have more than 24 votes

[cobalt sleet]

Vote count on servers is cached server side

-sitecache

[wild stone]

The issue you're experiencing is due to server-side caching. Please wait for up to 1 hour for site cache to clear before trying again. You may also need to clear your browser cache.

[cursive tree]

i's been like this for like more than 1 week

[willow fox]

Hey

[magic sundial]

What do I get if i boost the server?

[dreamy abyss]

Purple coloured name, ability to change nick and a special voice+text channel

[magic sundial]

O_o

[quiet verge]

I need help

So I own a bot

And want to embed my website on the top.gg page

[sturdy swan]

im not able to add my server and im the owner can someone help?

[blissful wasp]

Can you describe specifically what is preventing you from adding your server?

[blissful wasp]

i cant find the article describing how to format different aspects of your description. Just wait for someone with more knowledge than me

[candid mica]

try adding top.gg bot manually https://top.gg/servers/invite

[quiet verge]

Ohh lol. Someone told me, it’s just iframes lol

[midnight pebble]

Spam by 927563409409581066

[long ferry]

Banned

Thank you

[cinder terrace]

I can't log in to top.gg
I get an error called 500

[eager scarab]

how to remove the pending user?

[long ferry]

they have to either accept or decline

as the message states

thats not possible to remove that request as of now

[rotund osprey]

I summited my server but i wont load on the page

[golden loom]

getting this error when adding my server on top.gg

also it says this

<@&817055174613794826>

[zinc oracle]

server id?

[wild stone]

An ID is a unique number which is used to identify a user, bot, channel, or message. To obtain an ID, right click on it and click "Copy ID"; this can be done from mobile by holding down.

Should you not see the option to acquire an ID, you need to enable "Developer Mode" which can be done from your user settings, under "appearance".

How to get a user's ID on Discord

[silk fulcrum]

<@&817055174613794826> i am trying to log out on the website but it's not working

[cobalt sleet]

Try refreshing the page or clearing your cache after logging out

[silk fulcrum]

yeah that worked thank you

[cobalt sleet]

No problem!

[stoic socket]

evidence for my report which i forgot to add

[pale crag]

I have a problem, in the top.gg site it stil says that my bot it's in 50 servers even if it's in more, the amount doest change and if someone invites it there stil shows 0 Invites, how to fix this Visual Glitch

[blissful wasp]

try ctrl + f5 to clear your cache and refresh the page. Other than than, it can take a bit to update on topgg's end

[ornate junco]

you have to post it to the api

[cobalt sleet]

-servercount

[wild stone]

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

[eager scarab]

but they cant accept or reject They no longer has access to their account
cant mods cancel it manually?

[long ferry]

they cannot no, as the info says

it requires the user to accept/decline

[golden loom]

I sent

[coarse finch]

When is this updated, and depending on what? Does it count only servers with @small lantern bot in?

[stoic socket]

Nope, you post the bot's server count with the API

https://docs.top.gg/

[coarse finch]

Oh I see

Thank you

[cinder terrace]

I cannot login

[long ferry]

If you're using brave or operagx, use chrome instead

both browsers are known to cause that issue

[cinder terrace]

I tried chrome and it doesn't work
It doesn't show an error it just goes back to the login page after logging in

[long ferry]

elaborate "login page"

what exactly are you seeing?

The discord login page?

[cinder terrace]

This

It goes back to this

[long ferry]

You need to enter your discord login in order to then be redirected to the authorization on Top.gg

Seems like you're just not logged into your browser through discord yet

[wraith goblet]

Guys I am not able to add a bot for some reason

Can you help me

[cinder terrace]

I did enter my discord login

[wraith goblet]

Can you help me please

[cinder terrace]

After entering that it comes back to the page

[wraith goblet]

CAN YOU PLEASE HELP ME

ANYBODY

[cinder terrace]

Add a bot to a server?

Idk much

[wraith goblet]

Awww

[long ferry]

We cant help much with that then, you'd need to reach out to discord for that issue

[long ferry]

Elaborate: What is not working?

[wraith goblet]

Well I’m new

I can’t add a bot

[long ferry]

Thats not very descriptive, what exactly is not working

[cinder terrace]

Oh alright thanks

[wraith goblet]

Every time I try to add a bot

It says I need to put in my email again

So could you help me

Let me send you a picture of it

[long ferry]

You need to have a verified email on discord to add bots to your server. https://support.discord.com/hc/en-us/articles/213219267-Resending-Verification-Email

[wraith goblet]

Ok

How do I do this?

[long ferry]

Read above, cant help with it

You'd need to reach out to discord if you need further help for this, as this channel is only for Top.gg support itself

[wraith goblet]

But it’s not accepting my email and password

Awwww

Well thanks then

[cinder terrace]

After trying it a couple times on chrome this shows up

[long ferry]

refresh and try again

[cinder terrace]

It's still the same

[long ferry]

could you open a new tab and visit top.gg through that again?

[old solar]

Hello, how long does it take for my bot to accept?

And how many votes to get money?

@long ferry -

[cinder terrace]

Its the same

[long ferry]

disclaimer, top.gg does not allow you to withdraw said money, it is only usable in auctions

-upto

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[long ferry]

-credits

[wild stone]

Auction Credits

What are credits?

• If enough people vote for your bot or server per month, you have the ability to earn vote credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make.
• You CANNOT “withdraw” them for real money.

How does the system work?

• Each month, bot monthly votes reset (midnight UTC).
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (note: you can’t redeem till you actually get 101 votes).
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote).

How do I redeem them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire.

How do I use vote credits to pay for Auctions?
-When you pay for your winning bid, you can "Pay with Credits".
-If your payment cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers.

You can read more about using your vote credits in our vote credit support article.
You can read more about Auctions in our Auctions support articles.

[long ferry]

perhaps clear cache?

-cacheclear

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[old solar]

@long ferry i can get it in paypal??

[old solar]

@long ferry

[long ferry]

refer to my previous message

[long ferry]

refer to the embed the bot sent

[old solar]

What can I do with it?

[keen geyser]

Is there a way to flag/report fake reviews on your bot

there used to be a option for that but that seems to be gone

[long ferry]

-credits

[wild stone]

@old solar

Auction Credits

What are credits?

• If enough people vote for your bot or server per month, you have the ability to earn vote credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make.
• You CANNOT “withdraw” them for real money.

How does the system work?

• Each month, bot monthly votes reset (midnight UTC).
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (note: you can’t redeem till you actually get 101 votes).
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote).

How do I redeem them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire.

How do I use vote credits to pay for Auctions?
-When you pay for your winning bid, you can "Pay with Credits".
-If your payment cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers.

You can read more about using your vote credits in our vote credit support article.
You can read more about Auctions in our Auctions support articles.

[long ferry]

It is currently unavailable due to an issue. If you're certain that a review breaks our guidelines, feel free to dm me

[cinder terrace]

Sadly that didn't work as well

[keen geyser]

it doesnt really break guidlines it just hurts the bots repurtation as the reviews are outdated or fake

[long ferry]

outdated reviews are not removable

[cinder terrace]

I'll try looking up about it

[long ferry]

as these used to apply to your bot

[keen geyser]

and what about fake reviews

ig ima just wait till the site gets fixed

[cinder terrace]

Oh it works now

Idk what was the problem and I didn't do anything

[simple meadow]

guys im currently being raided with afk self bots

what should i do?

I can also just let them in the server

[stoic socket]

#general

[regal bluff]

I uploaded my bot on Top.gg and got this message

Your project has not Read this article for been approved yet more information 

<@&817055174613794826>

[stoic socket]

You need to wait for your bot to be reviewed

Takes a week or so

[regal bluff]

ok thx

If I edit my submission, will it take longer?

[stoic socket]

no

[naive compass]

hello good day/night maam/sir . i want to why i can not log in on top.gg i can't vote🥺

[long ferry]

What error are you seeing when trying to login

[long ferry]

Refer to what I said in general

[naive compass]

i dont know why should my acct auto log out even i can not

[long ferry]

Not our issue, not the issue of the bot you're voting for, it's an issue on discord. Reach out to their support for help

[torn aurora]

is it possible to change the invite link of a bot after it gets approved on top.gg?

[zinc oracle]

yep! on your bots edit page.

https://i.imgur.com/Jr6GcDe.png

[torn aurora]

thanks
and will the changes go live immediately? no further approval required for them?

[candid elm]

You don’t need to get re-approved to make changes on top.gg

It will update itself immediately/soon

[torn aurora]

ok thanks

[urban trench]

I know I’ve said this before, but top.gg’s website is extremely inefficient, my whole phone just crashed while uploading a server to the website

And this time it was my phone, not my Mac

[gloomy slate]

loading forever
(on adding server)

[novel niche]

hello

i am whaiting to my bot PoBot to be in website a lot days

[wild stone]

@novel niche

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[blissful wasp]

Yuo submitted it on the 5th. It may take about a week for it to be submitted. Give it a little more time 😄

[novel niche]

okay

[chilly fjord]

Hey there, could someone from staff assist me with adding an http-only app do top.gg? The standard adding form tries to fetch a bot user which obviously doesn't exist.

Or should I open a support ticket for this?

[long ferry]

We're currently experiencing issues with trying to submit "bots" that do not have a bot linked to it. That's already linked internally but no ETA on that

If you wish to submit your bot right now, you'd need to create a bot within the application to allow submission. Otherwise it's not possible until that's fixed

[chilly fjord]

Alright

Is there any way to get the news when you have completed this?

[long ferry]

likely through #954488568967995472

[chilly fjord]

Thanks

[sturdy swan]

@long ferry
Idk pinging is allowed or not.
Anyway can u tell how can i use my bot's votes?

[long ferry]

What do you mean with use bot votes

Users can vote on your bot to have it show up higher on search results, aswell as being able to collect credits to use in auctions

-credits

[wild stone]

Auction Credits

What are credits?

• If enough people vote for your bot or server per month, you have the ability to earn vote credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make.
• You CANNOT “withdraw” them for real money.

How does the system work?

• Each month, bot monthly votes reset (midnight UTC).
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (note: you can’t redeem till you actually get 101 votes).
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote).

How do I redeem them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire.

How do I use vote credits to pay for Auctions?
-When you pay for your winning bid, you can "Pay with Credits".
-If your payment cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers.

You can read more about using your vote credits in our vote credit support article.
You can read more about Auctions in our Auctions support articles.

[long ferry]

More here https://support.top.gg/support/solutions/articles/73000548596-what-is-voting-

[sturdy swan]

@long ferry 101 vote = how much advertisement/promotion?

[long ferry]

-credits

[wild stone]

Auction Credits

What are credits?

• If enough people vote for your bot or server per month, you have the ability to earn vote credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make.
• You CANNOT “withdraw” them for real money.

How does the system work?

• Each month, bot monthly votes reset (midnight UTC).
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (note: you can’t redeem till you actually get 101 votes).
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote).

How do I redeem them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire.

How do I use vote credits to pay for Auctions?
-When you pay for your winning bid, you can "Pay with Credits".
-If your payment cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers.

You can read more about using your vote credits in our vote credit support article.
You can read more about Auctions in our Auctions support articles.

[long ferry]

Read above

[golden loom]

My problem not yet resolved

[golden loom]

This ^ <@&817055174613794826>

[dreamy abyss]

What is your server ID?

[golden loom]

sent in dms

[dreamy abyss]

Do you see the server in https://top.gg/servers/new ?

If so, do you also see the edit button? Or a "Add to Top.gg" button?

[pale crest]

My discord acc got disabled

help me to enable it

[dreamy abyss]

-notdiscord

[wild stone]

We do not represent Discord, nor are we affiliated with them. We merely use their service.

If you have any questions and/or suggestions regarding Discord itself, or wish to report any violations to the Terms of Service, you can use any of these links:

How to leave feedback/suggestions to Discord
How to report bugs/issues to Discord
How to report a violation of the Terms of Service to Discord
How to contact Discord for general inquiries

[pale crest]

???/

[cobalt sleet]

*WE aren't Discord (Top.gg). You aren't staff and that might come across kinda unclear with the way you worded it, especially if the person isn't a native English speaker. Please be careful

[golden loom]

It shows exactly like this "the server has not been published "

[dreamy abyss]

So there is no button below it at https://top.gg/servers/new ?
Mind sending a screenshot

[golden loom]

There is edit button

[dreamy abyss]

Ok, so could you click the edit button for me.
Then click the generate invite button. Does it create a new invite for you?

If it does, go all the way to the bottom of the page and click "save changes".

[golden loom]

Yes it creates

[dreamy abyss]

At the bottom of the page, does it allow you to save it now?

[golden loom]

I click it then again there is option to save.

It is not saving

is this mandatory

[dreamy abyss]

Humm.... should not be
Do you have any JavaScript in the description?

[golden loom]

no

[distant widget]

hello, i updated my bot profile pucture, but it doesn't appear on the site? is there a way to change the pfp because i can't find a settings for that

[dreamy abyss]

Do you have any long tags/categories?

[blissful wasp]

-refreshdata

dang i cant use that :c

[distant widget]

sir, can you tell me?

[wild stone]

@distant widget

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon / name.

[distant widget]

thanks

nothing changed

does it take a time?

uhm

nevermind, thanks for the help

[golden loom]

Idk how but now it got fixed lmao

Thanks so much @dreamy abyss

[narrow lava]

When i am voting then this is showing please anybody tell me how to fix it.

<@&817055174613794826>

** NEED HELP **

[zinc oracle]

can you send the link here?

[narrow lava]

Wait sir

https://top.gg/servers/983354636503244930/vote

[long ferry]

Clear your cache, seems like you have an older version of that server page stored

-refreshdata

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon / name.

[sturdy swan]

I'm waiting now 2 weeks and I got no answer from my bot

[zinc oracle]

you submitted your bot 6 days ago.

#logs message

[sturdy swan]

Oh

[zinc oracle]

wait time is 1+ week

[sturdy swan]

Oh bye

[sturdy swan]

hi so when ppl try to vote for my server, it doesn't work

:[

[sturdy swan]

@zinc oracle My Bot Has Been Submitted By Other Id Called Srv Killer

has not been aprroved

i have beem waiting since 1 week

[long ferry]

-upto

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[long ferry]

Also, why are you submitting a bot on a different account instead of your main one

[open jetty]

Can some website developer or modeator can help me? I deleted my bot but I can't delete my team because my bot still looks like in the team

[long ferry]

It may take a bit for a bot deletion to show up on your team

[runic warren]

Buenas, alguien podría ayudarme?

[sturdy swan]

My help

Top.gg

[tribal monolith]

How do i delete my bot from top.gg

[sturdy swan]

my account/email was compromized

they somehow bugged out my top.gg account

how to fix this

[hoary ginkgo]

no servers show up even after clicking refresh servers

[long ferry]

what are you referring to exactly

[long ferry]

logout and back in, then try again

[sturdy swan]

my teams where bugged somehow comemnting fixed it

I do have a other question

[hoary ginkgo]

still nothing

:/

nvm

XD

i'm dum

[surreal hawk]

When will the reply button come back ?

[brittle orbit]

The team is aware of the issue and they are working on bringing it back. No ETA.

[stark cliff]

Where should I report DM spam from users with this as a common server?

[cobalt sleet]

Feel free to post a screenshot here with their user ID and we will handle your report

[stark cliff]

allright, this is the guy. DipperPines#2595
User ID: 777412418305261580

[cobalt sleet]

Thanks

[wide sphinx]

@cobalt sleet ^

[cobalt sleet]

Thanks what's the ID just to confirm?

[wide sphinx]

777412418305261580

[cobalt sleet]

-b 777412418305261580 game scam dms

[wild stone]

DipperPines#2595 was successfully banned.

[blissful harbor]

Life sucks

Sometimes

[blissful harbor]

Did u actually download

Tf

[wide sphinx]

vm lol

[blissful harbor]

Ah

[sturdy swan]

can somebody tell me the status of my bot?

[sturdy swan]

One of your bot was declined, Sputnik

See the reason here #mod-logs message
Your bot was offline.

The other one, Lock N Loaded, is still in queue and we cannot share the position of your bot in that queue. Waiting time is around 1-3 weeks.

[hearty terrace]

Hello , I can't edit any thing in the team
I have admin perm!!

@sturdy swan

[deft leaf]

Are there a back log of bot's to be approved?
I only ask this because both other bot's i have submitted in the past have been done in the first day

[dreamy abyss]

Yeah there is a 1+ week wait atm.
If you want a decent guess of where we are in queue, look in #mod-logs for the last few declined bots, and search for the bot I’d in #logs for when they were submitted

[deft leaf]

Good idea Thanks

[toxic estuary]

ig top.gg bot down?

[dreamy abyss]

Thanks for the report. I’ll send it to the team

[toxic estuary]

alr

[sturdy swan]

because i closed it and in place of that i opened lock n loaded

[dreamy abyss]

What exactly are you trying to edit?

If you are trying to edit a sever, try to open https://top.gg/servers/<your server ID here>/edit

[daring adder]

I changed my bot name but it's still in the old site

@dreamy abyss

[dreamy abyss]

-refreshdata

[wild stone]

@daring adder

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon / name.

[daring adder]

Okay

[dreamy abyss]

Should update after 5min or so after doing that 😊 let me know how it goes 👌

[daring adder]

for now its same

im waiting 5min

[long ferry]

Fully read the embed

seeing no edits done on your bot

[daring adder]

but i edit ?

[long ferry]

No edits made by you since you joined

Click the Refresh Data button in the sidebar on the right, then click Edit on your bot page and then Save.

[daring adder]

thx its changed

[dreamy abyss]

Hey, is it back online now? If not, what’s your server ID?

[cunning root]

any1 know the current wait time for bots

[dreamy abyss]

-upto

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[dreamy abyss]

If you want a decent guess of where we are in queue, look in #mod-logs for the last few declined bots, and search for the bot ID in #logs for when they were submitted
However it’s a bit flawed as bots are reviewed at different speed at times in the week

[toxic estuary]

yup working

[dreamy abyss]

Nice

[toxic estuary]

[balmy turret]

hey guys. why no one can add our bot after we reach 100 servers?

is there any fix to that?

[cobalt sleet]

-verifybot

[wild stone]

Hi! It seems like you are looking for information on how to get your bot verified.

Once your bot reaches 75 servers or more, you are eligible for bot verification. Since October 7, 2020, bots that reach 100 servers will not be able to be invited to any more servers. You verify your bot on your bot's application page, under the "Bot" section in the sidebar.

If you need more information, check out this article written by Discord about The Future of Bots on Discord and you can ask questions in the Discord Developer Server.

Please note:

• We cannot provide support on how to get your bot verified.
• We are not affiliated with discord's bot verification system.
• Getting your bot verified on top.gg (approved through our queue), does not mean you will also get verified by discord. Top.gg's queue has no correlation to discord's verification system whatsoever.

[shy carbon]

the @small lantern bot was offline in my server for a few days now

[long ferry]

Could you attempt to kick and re-add it? Doing so will not have any impact on your server on Top.gg

That should possibly resolve it

[ashen tree]

hello - same Problem here - i added the bot today and kicked him of 3 times and added back - still offline and i can´t also add my server to your list oO

[long ferry]

How long ago have you added the bot?

[ashen tree]

+- 25 minutes

[long ferry]

Could you kick the bot again, give it 30 minutes, then re-add it?

[ashen tree]

sure 😉

[shy carbon]

didn't work

[long ferry]

then try the one mentioned above

kick the bot, wait 30 minutes or so, re-add the bot

[shy carbon]

alright

[ashen tree]

@long ferry thanks

[sturdy swan]

Why i cannot add webhook to my server

-remove server

[steel sinew]

are you the owner of the server?

[ashen tree]

@long ferry so added again bot still offline and server is also not visible in the add-sektion oO

[sturdy swan]

Naah

Admin

[balmy turret]

thanks

[sturdy swan]

what are the minimum requirements for discord bots to put it in listed category at top.gg?

[long ferry]

#rules-and-info

[sturdy swan]

and how much time does it take generally for bot to get reviewed?

[long ferry]

-upto

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[sturdy swan]

and I found a bot available on top.gg which is violating guidelines of top.gg, where can I report it?

[dreamy abyss]

Top right you got a report button 🙂

[sturdy swan]

thx, submitted 👍

[ashen tree]

same Problem as before - i added the ted bot today (6 times also kicked and added 30 mins later again) - still offline on my server also i can´t add my server to your list oO -- any suggestions or is your baby down

[stoic socket]

A shard or two are probably down. I believe a mod let the team know earlier, we just need to wait until they fix it!

[ashen tree]

@stoic socket ah thanks and HP 🏳️‍🌈

[stoic socket]

you too!

[dreamy abyss]

Would you be able to share your server id?

[obtuse jacinth]

Can anyone pls tell me how exactly the autcion works.
Who wins in the end? The person who pays more in general or who pays more per 1000 impressions?

[runic warren]

Buenas, alguien me puede ayudar?

[dreamy abyss]

It’s about the person who is willing to pay the most pr impression. I’ll send some help articles below

[wild stone]

Top.gg Auctions

Auctions Information

You can find out more about Top.gg auctions by reading this support article.

Current Auctions Stage

We’re currently in the stage of Auctions Bidding. This stage runs from <t:1654628400:F> (<t:1654628400:R>) to <t:1655146800:F> (<t:1655146800:R>). During this stage, you will be able to bid. At the end of the auction, you will be given 12 hours to pay.

Auctions Timing Update

Next Ads Go Live / Next Auctions Starting: <t:1654628400:F> (<t:1654628400:R>)

Next Auctions Ending: <t:1655146800:F> (<t:1655146800:R>)

Jun 11, 2022, 3:58 PM

What is CPM bidding?
Top.gg Support Article

[obtuse jacinth]

So in this example, the top product would win with the yellow logo?

[dreamy abyss]

The top one

If they would both win if there is enough impressions for both

So it will go down the list. So then the top person have used up their 2k impressions for 10 USD, the next person will get 15k estimated impressions

So the person that louses are the once’s that are at the bottom when there is no impressions left at the end of the week

[obtuse jacinth]

And available are 570k impressions in my example?
Then it would be better for me (bot with blue logo) to pay less per 1000 impressions, since there is enough available anyway, since at the moment only the two of us are in the list.

[dreamy abyss]

Yeah, always try to pay the least for impressions, and adjust your budgets for what the max you want to pay

The issue with being lower on the risk is that there may not be enough impressions, as the total 573k you see there is just an estimate. It could be less some weeks, others there may be more

But personally, I would do as you say and just lay myself lower on the list, pay less pr impression, and just be shown later in the week

[obtuse jacinth]

Is there any way to adjust my bid?

[dreamy abyss]

I don’t think you can. There is some logic around lowering your bid, but I think that’s just for the top bidder.
Could you that in #auctions-support and tag the support team? They should be able to clarify that

[dreamy abyss]

Hey. What’s your question? 🙂

[obtuse jacinth]

okay thank you!

[runic warren]

Tengo días sin poder iniciar sesión, no se la razón aún

Disculpa que hable en español, es que no sé mucho inglés

[dreamy abyss]

That’s fine 🙂 I don’t think we have any Spanish staff. So we would just have to use Google translate

[dreamy abyss]

What is the error message your getting? Mind sharing a screenshot if possible?

[runic warren]

I don't get any message, I get the option to register, I give it and then the page is loading. I've been like this for about 3 days

[dreamy abyss]

That’s a known issue with Discord. So it’s not Top.gg that has the error but the discord login screen

You could try and email discord

https://support.discord.com/hc/en-us/requests/new

[stoic socket]

As it seems to happen on Safari, are you able to try with Google Chrome or Firefox?

[runic warren]

not for now, I'll try to do it from a computer

[runic warren]

Thanks

[sturdy swan]

Good day, I write the name of my bot in the google search engine, but it does not appear, the same as my bot's name, but another unused bot appears.

[dreamy abyss]

Hey, you would need to contact Google about that 🙂
We are unfortunately not able to control what google shows and in what order

[sturdy swan]

thanks

[gleaming void]

Umm

Umm

Hey

If in bot long description

We have mentioned about nsfw stuff that the bot contains, our bot will be declined right way?

[dreamy abyss]

You are allowed to have NSFW commands/features in the bot, you just cant mention it in the Top.gg bot descriptions or tags 🙂

[gleaming void]

🙂👍

[gleaming void]

Can I pay you 20$ to review my bot?

Just asking!

[dreamy abyss]

Uhm no 😂
Non of the staff will accept bribes

[gleaming void]

Ok

🥲

[dreamy abyss]

When you submit the bot, it will be in queue. 1 week or so wait atm

[gleaming void]

I have to wait 1 week or 2

🥲

Pain

[ornate stump]

same

[blissful harbor]

Ayeeee

[blissful harbor]

Giveme

[blissful harbor]

U sure?

[gleaming void]

Huh

Ur not a bot reviewer

😾

[dapper trench]

Is there some issue with the review reply feature? Not able to see the "reply" button below the review

[stoic socket]

Yeah its a known issue at the moment

gonna just move host at this point lmao

[novel niche]

hello

i am whaiting a lot days to be my bot in the website
name bot : PoBot

[dreamy abyss]

Hi. Same answer as yesterday 🙂

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[novel niche]

yestday you chuck my bot yestday

okay

[dreamy abyss]

You submitted the bot on the 5th. Queue is 1 or more weeks

[novel niche]

ok

[lament pecan]

so how does the bot start promoting the server

i added it, now what??

@gloomy shell

[dreamy abyss]

Please do not tag individual team members. Especially when they are out on vacation 🙂

[lament pecan]

sorry :(

maybe u could help?

[dreamy abyss]

Could you clarify what you mean with that?

[lament pecan]

how does the bot make my server go to the top

is it free or paid

[dreamy abyss]

I do not see any bots submitted by you. Whats the bot ID?

But if you want to promote your server, yeah you could use our paid auction system

Or you could ask people to vote, and you will rank higher in the search list

[wild stone]

Top.gg Auctions

Auctions Information

You can find out more about Top.gg auctions by reading this support article.

Current Auctions Stage

We’re currently in the stage of Auctions Bidding. This stage runs from <t:1654628400:F> (<t:1654628400:R>) to <t:1655146800:F> (<t:1655146800:R>). During this stage, you will be able to bid. At the end of the auction, you will be given 12 hours to pay.

Auctions Timing Update

Next Ads Go Live / Next Auctions Starting: <t:1654628400:F> (<t:1654628400:R>)

Next Auctions Ending: <t:1655146800:F> (<t:1655146800:R>)

Jun 11, 2022, 10:18 PM

[lament pecan]

ohh

ok thx

[dreamy abyss]

np

-addbot

[wild stone]

Adding Your Bot To Top.gg

So you want to list your bot on Top.gg? We have a support article to help guide you through the process! If you need more help please contact us in #support!

Click here to follow our guide!

[dreamy abyss]

For info on how to add your bot

[fervent fulcrum]

Hey. idk if this is where i'd ask but, the AniGame bot has been offline in one of the servers I'm in for over 24 hours. however, it works in all other servers. Also, when it went down, all rewards from voting stopped being given. I can still vote and my vote count goes up. but, I get no rewards and I don't get reminded anymore, even though it's on. These events started in the middle of a raid. It was me and 2 others fighting a Rare Iris (Fire Force). Anyone know if and how these issues can be fixed on my end?

[fervent fulcrum]

nevermind. just realized i joined the wrong server for this. please disregard this 👆

[grim patio]

Hey everyone I was just wondering if this is the right place to request help when having an issue with voting for poketwo on top.gg ? I have already sought help on the official poketwo server and I was told to visit this server as I was told it is a problem with top.gg itself and not the poketwo bot. Any help would be much appreciated !

My voting for poketwo seems to be stuck at 50 votes and will not increase. When I visit top.gg it says I am able to vote, I click the button and it says I have voted, But I do not receive any voting rewards and my streak does not increase. Yet the site has registered that I indeed voted and it makes me wait through another 12 hour cooldown saying that I have already voted. It has been stuck this way for probably 7-10 days now if not more. My bingo event board requires me to open a voting box for completion, but I cannot earn one. I am just wondering if any others have been having this issue and I am hoping someone may have troubleshooting suggestions to help fix this. Not sure if I am supposed to open a ticket or ping a staff member as I have never been to this server before. If anyone has any information on the subject please let me know ! Thanks

This screen recording shows the failed voting registering and not rewarding anything as a result

[zinc oracle]

Hey! If the vote is registering on our end and you're not receiving the reward we cannot help you directly with that.

It sounds like poketwo may have not received the vote and failed to give the reward, either by topgg's fault or poketwos.

We can't really help with that on a per user basis, if poketwo is having issues with our api they will need to contact us directly

[grim patio]

Hey Thanks for the swift reply @zinc oracle ! Hmm so I guess if they sent me here and you guys send me back there then no others have experienced this issue specifically ? 🤔 I suppose I will have to head back over to poketwo support and try again to find some more information

Like I said any help is much appreciated so thank you for lending me your time !

[zinc oracle]

Just to clarify, all we do is receive the vote and forward that data to poketwo.
It's really hard for us to help users directly with these kinds of issues as most of the work is done on their end.
We always are willing to help eliminate these issues if we can, but we really need to talk to the developers not the user.

We do rarely have users come here to report simular issues, but we really cannot help the user unless it's an issue related to the site itself.

[zinc oracle]

So for example, if the issue was you not being able to vote at all I could give suggestions to hopefully fix it.

Since your vote is going through the issue likly isn't related to you and topgg, but between poketwo and topgg.

[gleaming void]

I-

Is there a way to see the queue length?

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[rotund iris]

Hey why do the top.gg bot appears to be offline that is in my server that is added cuz my server is on top.gg

[faint hazel]

Hey, how can i as a developer reply to users Reviews?

[cobalt sleet]

Replies aren't working right now due to a site issue

[faint hazel]

okay, thanks for your answer!

[cobalt sleet]

No problem!

[nocturne robin]

I need to report a server

https://top.gg/servers/984191481529131058

they are hacking users

they have a verification bot and when you click verify it sends a qr code which it tells u to scan it, once you scan it, it will take over your account and advertise their server in all ur servers

[sturdy swan]

You can click the three dots here, and then "Report"

[nocturne robin]

I did that too

[sturdy swan]

Then you reported it

[jolly dagger]

I want to report a vulnerability in a captcha

[long ferry]

You can reach out to [e-mail] for that, that would be the best to responsibly disclose it

[faint hazel]

hey, do i have multiple votes per month or just one?

[long ferry]

you're able to vote every 12 hours

so yes, multiple votes per month

[faint hazel]

ok, thanks!

[solid dune]

hello

i have question

why there is not verifying karuta bot

i tryed everything

[noble talon]

I am having problems with token. When i try to access api with my top.gg's bot token it says unoutherised then after i regenrated it 7 times throws same error what to do?

[weak willow]

does a community manager asks for proof that "you" are 18 or + if selected as a trial bot reviewer?

[cobalt sleet]

We don't ask for ID proof but trial BRs are required to sign legal documents (NDAs) before starting the onboarding process. Legally, you are not allowed to sign these if you're under 18. Bot reviewing also entails reviewing NSFW commands which users under 18 are not allowed to see as per Discord's TOS and also by law.

[weak willow]

o i see

[thorn trout]

Was the ability to edit messages and reply to them removed or I am missing something

[cobalt sleet]

It's currently not working due to a site issue

[thorn trout]

Oh thanks

[reef stone]

I know I'm not allowed to incentivize people to vote 5 stars but can i mention in a bot message, If you are enjoying the bot, please rate us on top.gg

[cobalt sleet]

That message is fine

[reef stone]

alright thank you

[cyan palm]

Also it's fine to incentivize your users for voting, such as giving them roles etc. Though you cannot punish them for not voting your bot.

[reef stone]

ah alright
not rating though, right?

[weak willow]

we cant give roles/prizes for rating tho right?

[cyan palm]

Giving incentives for reviews are not allowed. Reviews should be an accurate reflection of a user’s experience

so we do not allow that

[sturdy swan]

@cyan palm i have a bot on top.gg and i want to change its about or etc related to bot

So how will i change?

[cyan palm]

If you want to change your bot's bot page, then go to your bot's page and click edit

[sturdy swan]

Ohk

[sage compass]

im trying to add my server to top gg but whenever i confirm everything it takes me back to second step and it doesnt want to confirm my stuff even though there's no errors.. what's happening what should i do?

[sage compass]

i triied re-inviting the bot but noting happened

[solid dune]

can you give my answer plz

[solid dune]

this one

[weak willow]

topgg is not related to karuta. Its karuta's problem not topgg's

[undone quest]

Hey I've A question

How can i use the bot name as a query instead of the bot id

ex.
https: // top.gg/ bot/ clarity

Instead of
https: :// top.gg / bot / id

[stoic socket]

Not possible anymore

[undone quest]

But some bots uses it

[stoic socket]

Used to be a perk of the Certification program, which was discontinued

Those bots who used to have it still have it

but you can't make new ones

[undone quest]

So what to do?

[stoic socket]

Nothing

You can only use /bot/ID

[sturdy swan]

hi

to get opproved bot in top.gg for how many seconds the bot status is allowed to change

[shell inlet]

what do you mean by

how many seconds the bot status is allowed to change

[cyan flint]

how many times its allowed to change per second i suppose

[shell inlet]

what is "it" 😭

[cyan flint]

the status

[shell inlet]

[shell inlet]

you can change your bot's status anytime, just make sure it doesn't abuse api and causes your bot to get rate-limited

[sturdy swan]

That's their question, what's the rate limit

Which is 5 times per 20 seconds, so around every 4-5 seconds (I'd recommend higher in case your bot has latency) -> https://discord.com/developers/docs/topics/gateway#activity-object-example-activity-with-rich-presence

[sudden spoke]

Unlocking one’s server must be done manually by the person who locked it?

Aurel, if you’re out there, give me a hand 😳

[weak willow]

web scraping 💀

[worn dawn]

https://media.tenor.com/images/aa1b5a28cc73ad31e1029ff3b81ac106/tenor.gif

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[sturdy swan]

Can i know the position of my bot in verification