support

[wild stone]

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

[tranquil hill]

so i need to call the api using the post method and upload the server count?

[long ferry]

Yes

Top.gg does not track the servercount itself

[tranquil hill]

oh ok

[vernal veldt]

Anything on this issue <@&817055174613794826>

[low sparrow]

don't ping the role

[gray kernel]

they can ping the role

[low sparrow]

but like patience just wait why start pinging things for one's attention

[gray kernel]

i'm going to try and replicate your issue to try and figure out what mightve gone wrong here

[noble talon]

Hoi, you free I want to talk to you

[long ferry]

Yup yup, feel free to DM me

Won't be able to 100% respond right away, though

[gray kernel]

i've been advised that it's a caching issue - could you check if things are working now?

[white brook]

Uhh in the confirmation tab the next button and the back button is loading and not letting me presss it why is that?

and it randomly sent me back to bot details

now after I clicked the loading next button I get a error saying its a client side issue and my bot's info is gone

[white brook]

Stil the same thing

[modern fox]

ive sent a mail to support like 3 months ago but got no reply, why?

[gloomy shell]

around 3 months ago we switched providers for our ticketing system and your mail might have gotten lost

i would recommend creating a new ticket. Sorry for the inconvenience! We can definitely help you out if you submit one

[modern fox]

alright thanks

[molten bone]

does ad blocker trigger captchas in voting?

[long ferry]

possibly

[cyan palm]

Bilinen bir sorun. Arama tam olarak düzgün çalışmıyor, yine de bildirdiğin için teşekkürler. Herhangi bir sorun olduğunda bana bildirebilirsin.

[winged summit]

botumu nasıl onaylatabilirim

[quartz willow]

Looks like I accidentally changed something that makes captchas pop up a little too often. I'm looking into this rn FYI

[tame ether]

what is the prefix

<@&817055174613794826>

[gloomy shell]

if you're talking about @small lantern the prefix is - but it has no commands

You invite it to your server for us to display your membercount and emojis on our website

[sick raven]

Rica ederim ayrıca iki farklı tarayıcıdan falan da deniyom bir daha mı tarayıcı indireyim? Bot eklemek için

Beyaz bir sayfa çıkıyor

[cyan palm]

Cache temizliği yapıp tekrar deneyebilirsin, eğer olmazsa evet başka bir tarayıcı daha denemen sorunu çözebilir

[sick raven]

Biri safari diğeri de yandexti neyse teşekkür ederim

[sturdy swan]

If a review gets reported is the user who sent it still able to delete it after it’s done being reviewed?

[zinc oracle]

the user should be able to delete it at any time

[sturdy swan]

Okay

[junior bridge]

lol i was here for the same thing what a coincidence

[sturdy swan]

Lmao

[junior bridge]

welp i cant theres no delete button

[sturdy swan]

try to clear browser cache

could work

[zinc oracle]

on your own review?

[sturdy swan]

Yeah, on his own review

[junior bridge]

yes

[last veldt]

i put my bots application id to apply a bot to top.gg site and it wont let me. why is that happening?

[sturdy swan]

it's a bug

@lapis root also is having the issue

[last veldt]

ok

[lapis root]

Can't edit reviews, delete reviews or remove likes on reviews, appears the checking for if you own that like/review is broken

[autumn igloo]

What does this means

[gloomy shell]

https://support.top.gg/support/solutions/articles/73000508235-how-does-cpm-bidding-work-

[autumn igloo]

Thanks

How do i remove a bid

[misty sparrow]

you can't i guess

[gloomy shell]

check the pins in #auctions-support

[rustic sparrow]

error reading reviews when clicking next page

seems like a new bug

it says no reviews here yet

even though there are 8k reviews in dank memer

[gleaming void]

Is our bot get declined when we mention that our bot have nsfw stuff in description and short description?

[shell inlet]

yes

https://support.top.gg/support/solutions/articles/73000502502-bot-guidelines refer to this for more info

[gleaming void]

Ok

[rustic sparrow]

@shell inletcan u help

[shell inlet]

don't ping staff unless it's urgent pls, it's working for me. try using another browser

[sturdy swan]

https://www.upload-to-me.tk/images/9apdj63b.gif

Doesnt work

[rustic sparrow]

Did you visit page 3

Im getting this bug on mobile too

[sacred charm]

My bot does not appear where it should be in the Turkish tag, it should be in this place, but it is not. It currently has 124 votes.

904055548050300939 here id

[minor pier]

can i add more bots on this section ?

[gloomy shell]

That section of your page is automatic

if a bot you add to your server is on top.gg it should show up eventually! its cached, so it may take time to update

[minor pier]

oh okay thank you

[halcyon vault]

Is it possible to rename my bot in top.gg? I picked a very bad name StudyBot and there are a lot of bots with the same name so I would like to rebrand my bot.

[gloomy shell]

There is a bug right now with this, we are working on fixing it ASAP!

[gloomy shell]

you can change your bot name via the developer portal and then refresh the data on your top.gg page

[halcyon vault]

OH thanks

[eager rock]

Hey, how long does it tend to take for pfp to update on topgg?

[supple mica]

-refreshdata

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon or make sure you have changed the bot name and not the application name.

[hollow folio]

any one know why

[supple mica]

What's your server ID?

[hollow folio]

543268307692814337

[eager rock]

Thanks, I clicked refresh data but didn’t do the edit thing, thanks!

[supple mica]

[eager rock]

Hm it didn’t seem to fix it tho, just tried it and didn’t change anything

[supple mica]

Most likely a caching issue then, allow some time.

[eager rock]

Alr tysm

[supple mica]

Should be sorted now, can you confirm?

[hollow folio]

error 403

[supple mica]

Possibly a caching issue for you, give it a bit.

[hollow folio]

also do you know when the search feature will be fixed? its been ages and i have had no joins when before i was getting constant

[whole spade]

Can I ask why servers are getting free advertisement off my bots page?

I don't recall enabling this

[stoic socket]

I asked that a while ago, I don't believe theres a way to disable it

[whole spade]

I was under the assumption that my bots page was meant to be for advertisement of my product not other peoples

[dreamy abyss]

Sounds like a good feature ask. Have you submitted it to https://feedback.top.gg ?

[stoic socket]

Can do now

[dreamy abyss]

Slick

[dreamy abyss]

Can’t speak from the view of Top.gg of why this feature exists, highly recommend asking on the next AMA or reach out to the team using a ticket for a statement

[wild stone]

Need more advanced support?
Open a support ticket

[stoic socket]

https://feedback.top.gg/143

[whole spade]

Not quite sure if there's something being lost in translation here

Ok nvm I had to read it a couple times because I missed a few words when reading it

The problem is more so the fact that if a server says "hey im using <xyz> bot", they can mooch off of another bots page

[dreamy abyss]

My best guess is that it provides more legitimacy if your bot is in larger servers and gives user more trust

But again I understand your point of view as well

[whole spade]

it is also free publicity, its kinda mooching off other peoples success without anything in return towards the creator which is something I feel like a lot of people would be opposed to

[craggy marsh]

is that in a/b testing or something? cant see it on my own bots page

[whole spade]

from what I understand, a server has to say "we're using <x> bot"

[dreamy abyss]

<@&817055174613794826> there seems to be a bit of confusion/arguments against this feature. Do you think we could get some more clarity/support article of why it exists, if there is any plans allowing bots developers to customise/remove the “servers that use” sections and what decides what server shows in the list / on what bots

[whole spade]

and if that bot is on topgg, then it shows on that section

@ cm

[gloomy shell]

It's an automatic feature - it uses the @small lantern bot. If your bot is in a server on top.gg and our bot sees it, it's entered in the list. Same with the other way around. It's to share info between pages and allow users to search around - for example, if they really like your bot, they might join servers with your bot in them!

[sturdy swan]

what is this

[stoic socket]

Are you using a VPN, or a browser with a built in VPN?

[long ferry]

Likely seems like you were flagged, try again later

[sturdy swan]

nah

[sudden shard]

Hey bitches

[stoic socket]

Any alt accounts?

[stoic socket]

Need any support?

[sudden shard]

🖕🏽

[stoic socket]

@long ferry :)

[long ferry]

[stoic socket]

[supple mica]

[long ferry]

@sudden shard need anything?

[somber grove]

I have the same thing

[stoic socket]

Using any alt accounts or VPNs?

[long ferry]

Cc @quartz willow

[somber grove]

No, any

[celest valve]

Hi, I can’t vote for any bots, it says something went wrong

[hollow trellis]

known issue

[sturdy swan]

what is this mean

[stoic socket]

Do you have multiple accounts you're voting with

That seems irrelivant now tho, as there are several reports of this

[sturdy swan]

nah

[hollow trellis]

Probably nothing to do with accounts

[hollow trellis]

Defenitly a backend issue

[stoic socket]

https://omg-its.blahaj.wtf/1ZeNWQyE.png Yeah can reproduce it, nothing you can do but wait for a dev to look into it

[hollow trellis]

Devs have to fix it

[sudden shard]

🖕🏽🖕🏽🖕🏽🍆🍆🍆

[stoic socket]

@gloomy shell

oh hi dylan

[supple mica]

-m @sudden shard Trolling, doesn't actually need support

[wild stone]

nana_liz#5079 was successfully muted

[sly ravine]

I wanted to report that I can't vote, but I see that a million billion people already reported it ^^

[worn shoal]

PLS FIX

[stoic socket]

#site-status

[worn shoal]

damn that message JUST went up

thank u anyway

[bold shale]

im getting this error whenever im trying to vote for my bot

[stoic socket]

#site-status

[bold shale]

oh sorry

[drowsy adder]

Well idk it’s didn’t fixed for me

[gloomy shell]

Reload your page

[drowsy adder]

Nvm thanks ❤️

[frosty siren]

hello is the site having issues saving?

i am trying to edit my page but its not saving

[sturdy swan]

hmm

[long ferry]

elaborate not saving, what are you changing

not seeing any changes since 4-5 hours ago

[frosty siren]

trying to edit my bot page and its not saving the changes

[long ferry]

As said, your last edit was 4-5 hours ago, make sure you've filled out all the required fields

otherwise try again in an hour

[sturdy swan]

Do you help me with it?

[long ferry]

try a different browser

[frosty siren]

i did and am not getting an error either

[long ferry]

then try in an hour or so again

[long ferry]

could you inspect element, go to the network tab and check if you see any request that failed with 400

[frosty siren]

ok give me moment

[frosty siren]

i got one 400 and two 404

[long ferry]

what's the body from the 400 one

go to the request section on that specific request by clicking it, then "Request"

[frosty siren]

wheres request ?

[frosty siren]

ok i think im here

what next?

[long ferry]

No need for anymore, already found the issue

[frosty siren]

ok

is it fixed now?

[long ferry]

no eta right now

[frosty siren]

alright

[cinder crypt]

This is affecting globally I think

search is broken

[sturdy swan]

Okey

[low sun]

Im getting error in client side when i search a bot

[long ferry]

Yup we're aware

[low sun]

Is there any way to fix it?

[long ferry]

theres no eta right now

[low sun]

So

Its only for me

?

[long ferry]

no

[low sun]

Oh

[ancient nimbus]

Hi, I was logging into top.gg and got a error issue when trying to find Dyno bot.

[long ferry]

Yup we're aware right now

no eta

[ancient nimbus]

Oh ok

[toxic topaz]

For next week topgg can invite our bot?

[long ferry]

Not sure what you're referring to, could you elaborate?

[low sun]

Whats does a bot need to do to get accepted in topgg?

[zinc oracle]

https://support.top.gg/support/solutions/articles/73000502502-bot-guidelines
^ guidelines
https://support.top.gg/support/solutions/articles/73000502501-how-the-bot-reviewal-process-works
^ review process

[low sun]

What bot hosts is not allowed?

[long ferry]

We allow any bot host, as long as if they're not listing bots themselves on a website, you cannot mention them within the bot page

aswell as that host not providing clones etc

[low sun]

Thas that conclude botghost?

[long ferry]

yup, for botghost you need at least 5 custom commands

[low sun]

So botghost is not allowed

[long ferry]

we allow botghost, but we only allow it if it has at least 5 custom commands

[low sun]

Hmmm

How about website bot hosts?

Is it allowed

[long ferry]

it is allowed, as long as these dont host clone stuff, you should generally go for the at least 5 custom commands rule on other bot builders

[low sun]

And how about bdfd

[long ferry]

if you're making custom commands there, its fine

[low sun]

Yes

I do

But its easy coding

So is it allowed

Cause anyone can do any command(not all)

[long ferry]

if it again isnt provided in stuff like templates, you should be fine

[low sun]

But the hosting has templates of commands

That i dont use

[long ferry]

if at least 5 custom commands exist, its fine

[low sun]

But if its templates

[long ferry]

if your bot is entirely made out of these templates, it might be declined

[low sun]

But if the bot keeps responding errors, is it possible to get accepted?

[long ferry]

if the majority of commands dont work, it would be declined aswell

[sturdy swan]

tf

i don't get why people want to make a bot without coding

literally use replit if you can't download any apps

[sudden tinsel]

ikr

[low sun]

I use it somtimes for apis

[sturdy swan]

you can use botghost for api's?

[low sun]

No

I mean replit

[sturdy swan]

oh

[low sun]

Btw this is support not chat

[sturdy swan]

oh mb

[low sun]

Im new in coding bots

[sturdy swan]

👍

[patent tundra]

Learn discord js

Basics

[narrow wasp]

The Announcements doesn't seem to work for me, already since months it's showing me this error when trying to publish it. Is this a known bug or does the Announcements work in general?

[long ferry]

Yup we're aware of that error right now

no eta

[narrow wasp]

Alright, thanks

[glossy hazel]

Is your backend become ill?
Edit also not seem to be working

[rocky eagle]

the site keeps telling me there was a client error and that i have to check my console

even though im on phone so i cant really do that

[long ferry]

We're aware

[rocky eagle]

oh oki i thought it was a me problem thanks

[slow plaza]

Where did the reply option go?

[long ferry]

Make sure you're logged in

[slow plaza]

Yeah I am

[drifting parcel]

why cant reply

[long ferry]

we're aware of it

[wide stream]

I wanted to ask that my server isnt popping up in the search list is that normal or is it an issue i have to fix

[long ferry]

search issues at the moment

[earnest fable]

Alr so its been over a months that my bot was verified and approved by top.gg....and it still isnt shown on the search results...i mean whats the freaking issue !? every time i report this i get a reply that the devs are looking into it...oh for more than few months and still no temp fix or a proper solution or smh !

it was approved on 20th sept...

^^^

[shell inlet]

[long ferry]

?

[earnest fable]

search on diff devices...it doesnt show...

i aint blindly just reporting

[long ferry]

shows on mobile aswell

[shell inlet]

https://imgur.com/ksSH7km

[long ferry]

-cacheclear

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[long ferry]

can you try clearing your cache

[earnest fable]

a min

[earnest fable]

search results are better when u write cad or smh half way....and it shows ur bot...try doing that it doesn't (on my devices)

[shell inlet]

as they said

[earnest fable]

doing that...

[shell inlet]

search cadmus because there would be many bots just named cad and based on votes the search results show you the bot which is voted most under the name cad for example

[rustic sparrow]

Reviews do not load when I click review page 2

Happens on both pc and mobile

[thin urchin]

where can i find my top.gg bot's webhook password/

i've found the bot token but dk how to find the webhook pass

[long ferry]

thats something you create yourself, it has to be the same within your code and your webhook settings

[thin urchin]

can i put a discord webhook up in here?
https://cdn.jade.is-a.chickenkiller.com/EpiYRo

[long ferry]

no

it is a webhook you need to code yourself

[thin urchin]

is there a doc. for instructing how to code a webhook?

[long ferry]

https://docs.top.gg

[dreamy abyss]

Anything we can help you with?

[sturdy swan]

MORE HOW MUCH TIME\

[long ferry]

-upto

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[steel bobcat]

hey there, bot tags keep getting removed, is it a known bug

[long ferry]

you dont seem to own any bots

[steel bobcat]

not officially on topgg, however Tofu is the bot in question

[long ferry]

Seems like a Moderator made a change towards your bot page, possibly due to tags that do not apply to your bot

do not add tags that dont actually apply to your bot

[steel bobcat]

well seeing as is an anime bot
and anime was removed for example

that does seem incorrect

[long ferry]

Then feel free to re-add it

again dont add tags that dont apply to your bot

[steel bobcat]

aye I agree
but you have removed tags that very much apply to it
so they will be re-added, but what if they're removed yet again

[long ferry]

then add a comment towards your bot page, though seeing how the description mentions anime aswell, dunno

[steel bobcat]

like an html comment?
o or do you mean the "note for reviewer"

but yes the description even mentions anime first

[sullen mason]

hello

is this optional or not

cuz im making my bot and idk how to get it

Top.gg Server URL

The Top.gg link for the main community or server associated with your bot.

<@&817055174613794826>

[sturdy swan]

its optional

[sullen mason]

ok ty

[cedar pine]

how do i know when my bot has been reviewed

[stoic socket]

Go to bot page -> Delete Bot button

[lost portal]

Hello

Hello, This is my bot @olive elm and it is an amazing bot but why are ignoring it though

[ashen wraith]

Any body say my bot queue number

Bot id 925413474325123113

[wild stone]

@lost portal

Your bot was likely declined because it went against our bot guidelines.

To find out why your bot was declined and by who, use the search feature in #mod-logs :

[long ferry]

queue position is confidential

-upto

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[ashen wraith]

This is not having before 🤔

[long ferry]

it was always like that

[lost portal]

it is not actually there though

so can u dm me the reason pls

[long ferry]

it is there, look up your bot id within search

and you should be able to find the modlog

as the message describes aswell

[lost portal]

it just says that it is offline

the reason

but here it says something else

[long ferry]

Yup, that what it was declined for

[lost portal]

but that was the 1# attempt though

[long ferry]

you haven't submitted that particular bot after that decline

[lost portal]

I did

[long ferry]

Nothing within logs that state otherwise

We have a log of you submitting the bot, on the 11th of this month, then getting it declined on the 13th

[lost portal]

but Luca...

[lost portal]

yeah but I submitted it again

[long ferry]

Doesn't seem to be the case, there's no logs for that

https://top.gg/bot/962960997423906846 is inaccessible aswell, you would see your bot page if you would've resubmitted it

[lost portal]

I will submit again

my bot : https://top.gg/bot/962960997423906846

[long ferry]

yup thats in queue now

[lost portal]

tysm

[sturdy swan]

How to use @top-gg/sdk

[long ferry]

https://docs.top.gg

[sturdy swan]

Tysm

[sour path]

Is there an ETA for when sorting on the site actually works?

[scenic bough]

@long ferry how do i report reviews from users that havent even played the game ever and are just trolls

[shell inlet]

you can flag the review. you will find a report button

[scenic bough]

i do not find it anymore i did report it

i will post it in feedback too but an option to write info while reporting would be nice

[shell inlet]

yes if you did report it moderation team will take it from there and yes you can suggest stuff and leave feedbacks @ https://feedback.top.gg

[scenic bough]

well i do not see the report button anymore on my id

[shell inlet]

wym you don't see it anymore? like on the reviews of your bot's page?

[shell inlet]

unsure why that's happening, try refreshing the site or re-login

[last bloom]

How to embed image to bot description?

[dreamy abyss]

Using a HTML image tag

[wild stone]

You can achieve this using Markdown or HTML in your bot's description. You can ask in #development for help or use this HTML and Markdown cheatsheet for more resources.

[last bloom]

Thanks 😉

[wooden igloo]

is it acceptable for bot that have the nsfw command to be accepted on top.gg? I have set all the nsfw commands so that can only be used on nsfw channel, is it acceptable?

[shell inlet]

it is acceptable but you shouldn't mention nsfw in your bot description on site

read this for more info https://support.top.gg/support/solutions/articles/73000502502-bot-guidelines

[wooden igloo]

ohh okay, thank you

[paper dust]

Clicking "Save" does nothing when setting up server on top.gg. Console shows 429s https://cdn.nettech.dev/snap_6100a308.png

[long ferry]

you got ratelimited is what 429 is

[paper dust]

Update: I'm stuck on the confirmation tab

it keeps infinity loading

[hard horizon]

Has Discord's Bot verification system changed? We used to be able to verify bots that reached 75 servers, now I can't.

[stoic socket]

#general as this channel is for Top.gg support

[uneven obsidian]

@gloomy shell

[stoic socket]

read what i said

move to #general

Top.gg verification is different to Discord verification

[cunning owl]

Make sure the bot still is in 75 servers and didn't "loose" one or more guilds

[cinder citrus]

Can i get an admin to change my bot's client id on top.gg or do i have to reapply?

[gloomy shell]

You have to apply with the new bot

[still flare]

what's Webhook UrL

and How can I get it for my bot

[cunning owl]

The IP/hostname (and port) of your endpoint you receive the webhooks (from topgg)

[still flare]

how Can I get?

[cunning owl]

Get the public IP address of the device you're running your webhook listener on

And make sure to add a proper firewall rule (if needed)

[still flare]

Ok thanks

[rare pollen]

is there a bot like "wumpus"
a bot that checks if the person joined a specific server or no (for giveaways)

[shell inlet]

read the description of the channel ^ support only for queries related to top.gg

[rare pollen]

and whats top.gg? a web app for bots list, and ye i want to get help with find a bot ty

[gloomy shell]

You can ask for help with the actual website- finding a specific bot you can use our search bar or ask in general.

bruh

[sturdy swan]

hey mate i updated my bots logo but its not getting updated on page

[shell inlet]

-refreshdata

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon or make sure you have changed the bot name and not the application name.

[gloomy shell]

try this ^ :)

[sturdy swan]

ty let me try

refresh ok i clicked refresh like 3 4 mins ago but its just loading and loading

[gloomy shell]

did you edit and save?

[sturdy swan]

its like this atm

[sturdy swan]

just did

[gloomy shell]

Then i recommend waiting an hour or so and trying again. Might be caching or backed up for some reason

[sturdy swan]

oki

done updated ty

[proven plover]

i submitted my bot when will it get verrified

[gloomy shell]

-upto

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[proven plover]

oh

gonna take long then

[gloomy shell]

its around 2-3 days right now not too long!

[proven plover]

i rlly hope evan gets verrified

[gloomy shell]

good luck!!

[proven plover]

thx bro/sis

lol

how will ik it got accpeted?

??

[gloomy shell]

You will get a dm from @wild stone if you are accepted or denied

[proven plover]

what happens when its

denied

[gloomy shell]

you'll be given the reason that it is denied and asked to fix it before resubmitting your bot

[proven plover]

oh

[proven plover]

so i submited today it might be done in 3-2

?

[gloomy shell]

yep

[proven plover]

oh

for today

this will be the 1 day

and tmr is the 2 or ?

[gloomy shell]

uh sure

[proven plover]

i see

what if it takes 4 days?

or it wont

[gloomy shell]

it can take up to a week or more - there is no limit to the amount of time it could take

but it should be done in a few days

[proven plover]

ok

thank you!

when it be put in the search bur when its verrified

[gloomy shell]

it takes a few days after being approved to appear in search results.

[proven plover]

oh k

how do you join the topgg team-

just curious

?

[gloomy shell]

Team members are actual employees of Top.gg

[proven plover]

oh

[gloomy shell]

if you are interested in being a volunteer, you can read more here:

-apps

[wild stone]

Volunteer Applications

Hey! It seems like you're interested on volunteering for Top.gg. We're glad for any help we can get regarding our server events, support articles, bot reviewing, moderation, and more!

Contributors
Contributors are not considered staff and there is no age requirement. Contributors help out with server events and providing support.

Bot Reviewers
Bot Reviewers are Top.gg staff and must be 18 or older. Bot Reviewers review the discord bots submitted to the site before they are listed to make sure they follow our rules.

Moderators
Bot Reviewer is a stepping stone to Moderator - if you wish to be a Moderator you must first apply and be accepted as a Bot Reviewer.

Please read [this post](#announcements message) for more information and to apply!

[proven plover]

oh k

for Contributors

you can be any age?

crap

[gloomy shell]

Are you not 13?

[proven plover]

im 13

and im gonna be 14

[gloomy shell]

13 or over is fine

[proven plover]

in jubne

ight

[gloomy shell]

As long as youre allowed to use Discord you can apply for Contributor

[proven plover]

ok!

ur 13
?

oo age matee

[long ferry]

-support

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[tight whale]

how long does it take to verify a server after adding the details to Topgg

[long ferry]

servers do not go through approval like bots do

should be added right away

[tight whale]

oh i been stuck in the confirmation/ verification screen for a while

[proven plover]

is it true if a bot has been added to alot of servers it wont get verrified

?

idk

im curious

??

[gloomy shell]

that isn't related to Top.gg, its about regular discord verification. you can ask about that in the developer server at discord.gg/discord-developers

[jade heart]

Can I Be Mod?

[gloomy shell]

-apps

[wild stone]

Volunteer Applications

Hey! It seems like you're interested on volunteering for Top.gg. We're glad for any help we can get regarding our server events, support articles, bot reviewing, moderation, and more!

Contributors
Contributors are not considered staff and there is no age requirement. Contributors help out with server events and providing support.

Bot Reviewers
Bot Reviewers are Top.gg staff and must be 18 or older. Bot Reviewers review the discord bots submitted to the site before they are listed to make sure they follow our rules.

Moderators
Bot Reviewer is a stepping stone to Moderator - if you wish to be a Moderator you must first apply and be accepted as a Bot Reviewer.

Please read [this post](#announcements message) for more information and to apply!

[gloomy shell]

You can apply for Bot Reviewer, and then possibly be promoted to Moderator! :)

[jade heart]

Thanks

Um why my name is changed
And it's not even real
There is tirupgameryt

Why is there not p

[gloomy shell]

fixed

we require names to be mentionable

[jade heart]

Ye Thanks Man

[jade heart]

Oh okay

Btw Can I Be Partner?

Like Partnership?

[gloomy shell]

I'm not sure what you mean by that

[warped sail]

Hii Xiuh!! It’s nice to finally meet you. I’m having an issue with the site where when I vote, the page refreshes on auto and then tells me to vote again.

[jade heart]

I Want To Do Partnership With Top.gg

[gloomy shell]

what do you mean by partnership? if you want to advertise via our site, you can use our auctions system.

[gloomy shell]

are you using any sort of adblocker or VPN?

[warped sail]

I use vpn at times

[jade heart]

:ok:

[gloomy shell]

i recommend removing your VPN when voting as it may get flagged by our anti-bot system.

[warped sail]

Oh and I’m mobile

[warped sail]

Ok 👍🏻

[gloomy shell]

let me know if that helps!

[warped sail]

Thanks

[sturdy swan]

i have an old bot on the website that is tied to a deleted account of mine and was wondering if i could get it removed
the new version of the bot was approved today so i want the old one gone

my bot recently got declined

i fixed it up and resubmitted

would it get approved faster or do i have to wait again

[supple mica]

You will need to wait in the queue again

-upto

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[dreamy abyss]

Anything we can help you with?

[hollow folio]

i know this is an on going issue but my server is not discoverable for over a month and a half now

[dreamy abyss]

What’s the Top.gg link?

[hollow folio]

https://top.gg/servers/543268307692814337/vote

if you search for this server nothing comes up

[dreamy abyss]

Hum, weird. I see that it shows 1 found, but nothing shows in the list. Mind creating a ticket for our engineering team?
Include the screenshot I attached, your bot page and any other relevant details

[wild stone]

Need more advanced support?
Open a support ticket

[dreamy abyss]

Attach this one too without the safety filter 👌

[hollow folio]

where do i find my user id

[dreamy abyss]

Click profile, and it’s the URL

Looks something like https://top.gg/user/3532973027580641280 so mine would be 3532973027580641280

[gloomy shell]

Hi- there is an issue currently with unlocking servers that are marked as mature. We are looking into this on our end and I can make sure to update you when it is resolved.

[hollow folio]

okay thanks

[gloomy shell]

Thank you for your patience

[warped cypress]

So i changed my bots pfp and name but it is not updating on the website https://top.gg/bot/889384219678232606

[gloomy shell]

-refreshdata

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon or make sure you have changed the bot name and not the application name.

[gloomy shell]

Try these steps here! They should work for you :)

Contributors will have Luca perms, if you want to apply :)

[wild stone]

Volunteer Applications

Hey! It seems like you're interested on volunteering for Top.gg. We're glad for any help we can get regarding our server events, support articles, bot reviewing, moderation, and more!

Contributors
Contributors are not considered staff and there is no age requirement. Contributors help out with server events and providing support.

Bot Reviewers
Bot Reviewers are Top.gg staff and must be 18 or older. Bot Reviewers review the discord bots submitted to the site before they are listed to make sure they follow our rules.

Moderators
Bot Reviewer is a stepping stone to Moderator - if you wish to be a Moderator you must first apply and be accepted as a Bot Reviewer.

Please read [this post](#announcements message) for more information and to apply!

[supple mica]

[warped cypress]

Thx

[slow jacinth]

556112549700042772

[slow jacinth]

@supple mica hi qt

[stoic socket]

@slow jacinth they’re banned

[slow jacinth]

@radiant widget

wtf

[stoic socket]

#mod-logs @slow jacinth

[slow jacinth]

ok thanks

[sturdy swan]

Hello

My boy get 18 votes in 30 minute of approval. But why it can't come on trending new bot page?

[amber finch]

what does this mean, and how do I do it?

so far when I run my code it gives me {'error': 'Unauthorized'}

so I figure I need to do this

but where?

[winter walrus]

You can get your top.gg token in your bots/server edit page in the webhook section. also for further help #topgg-api

[patent tundra]

is Role Rewards for server votes only?

nvm after thinking about it

it was a dumb question

[agile ember]

Hello I have questions about how I can delete my review?

[patent tundra]

good question

[winter walrus]

Make sure you are logged in, use the delete button on the review to delete the review which you posted. Keep in mind that you cannot delete reviews from other users even if it is for your bot / server

[agile ember]

there no delete button on review

[craggy kindle]

Unable to add new server, after confirmation, screen returns to previous step but no error is shown

[long ferry]

are you possibly an admin of the server you're trying to add?

[craggy kindle]

not owner but admin yes

[long ferry]

have the owner add it for now, known issue at the moment

[craggy kindle]

Thanks

[eager rock]

Hey, I asked a few days ago about updating pfps for bots on topgg, I followed the instructions but still nothing

The instructions I did was refresh data and then click edit and save

[long ferry]

-refreshdata

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon or make sure you have changed the bot name and not the application name.

[long ferry]

then you likely did not change the bot avatar, remember that there is a difference between the application icon and the bot avatar

[eager rock]

I did change the bot avatar

It’s changed on dev portal anyway

[light salmon]

can i have some attractive page templates for my bot? coz my bot is now verified and i am starting voting rewards, it may have css designs too

[sturdy swan]

you wont be spoonfed
code it yourself

[candid mica]

try clearing your browser's cache?

[hollow stone]

I cant vote it keep saying I need to login but no login button and even if I manually type top.gg/login and login its still says I need to login

[long ferry]

can you try a different browser and login first before going to the vote page?

[hollow stone]

btw I voted for another bot just b4 this one it also said login and worked after couple try

Same thing on mobile

[long ferry]

what does the error say below

[hollow stone]

same with the other one

you must be logged in to vote

lots of error in console

[sturdy swan]

429 means ratelimited, you made too much requests

[hollow stone]

so every time I try Im making it worse?

😄

[wooden leaf]

what does unique views mean

[long ferry]

unique = some user viewing your bot page

unique views would mean the amount of views from different people, so that would mean it only counts views from every user once

[wooden leaf]

ooo

ok

[long ferry]

so for example if I'd view your bot page multiple times, it would still be one, if me and another user view your bot page several times, it would be 2

[wooden leaf]

okok

[short flume]

@gray kernel nvm ill dm you sry

[lofty parrot]

#bids message made a mistake

I thought it was for server~

[dreamy abyss]

Could you reach out in #auctions-support with your issue and tag the support team role once? 😊

[lofty parrot]

ty

[soft wharf]

Hello, is there any bot that can give reactions to an image posted in a specific channel provided?

[long ferry]

-how2search

[wild stone]

To find a bot that you need, please try searching the main feature you need on our website. You may have to refine your search term, but with just a little effort, you can find the bot you need. If you still haven't found a bot that suits your needs, then try searching Google for it.

[soft wharf]

not this

Just give me a name

I tried many bots

[long ferry]

We cannot help either

[soft wharf]

uh

[dawn rain]

@cerulean ember I submitted my bot CREDIT SUPREME how much time it takes to approve a bot?

[cerulean ember]

-upto @dawn rain

[wild stone]

@dawn rain

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[dawn rain]

Ok

@cerulean ember your the best support.

Thx

[sturdy swan]

Hello, i have just a little issue about submitting bot again after i solve reason why my discord bot got declined but i get error that this bot is already on top.gg page

[long ferry]

yeah we're experiencing some issues with queue declines possibly

no eta on that, your bot is essentially still in queue, so technically be able to ignore that

[sturdy swan]

Okay

[hollow trellis]

Will this stay on my page forever

There is no way for me to remove this lol

That user account is already dead

[long ferry]

moving your bot to a team would remove them

[hollow trellis]

Will I be able to remove my bot from that team though?

[long ferry]

nope, once transferred cant be transferred back

[hollow trellis]

Can I make a team with just myself in it

[long ferry]

yup that could work

[hollow trellis]

When I update the team I just made on top.gg the updates wont actually show up

And when I try to edit any kind of info it says

When I give it a different image it works but even then the changes will not show up as if they never happened

I also cleared my browser cache but its still the same lol

Does it take an hour for it to come into effect or something?

[sturdy swan]

or teams are completely fucked and your bot is yeeted

[hollow trellis]

If that happens then I wont be happy

lol

They will need ages to approve my bot again and top.gg is the only way for people to discover my bot

[long ferry]

you should be fine, if you're able to edit it

[hollow trellis]

Do you know how long it takes for my changes to take effect?

[long ferry]

I'm seeing your team on your bot

[hollow trellis]

I mean the edits I did to my teams info

like description etc

[long ferry]

shows up

[hollow trellis]

But I edited it to have a different name and avatar but that still didn't happen

[stoic socket]

do gdpr emails ever actually get sent out

[misty sparrow]

Did they even care?

[stoic socket]

its illegal not to care

[long ferry]

they should get sent out

how long ago did you request

[sturdy swan]

is there a way i can remove a deleted bot off the website? its tied to my old account

[stoic socket]

first one was a month or two ago

latest one was just less than a week ago

a few people confirmed they didn't get one either the other day

[long ferry]

would've appreciated if that had been communicated a bit earlier, will inform devs

[stoic socket]

i could have sworn i brought it up a while back

[sturdy swan]

^^^

[long ferry]

report it for having an unknown application

[sturdy swan]

ok

[zenith pumice]

Hey, my bot is already since last year on Top.gg me but still the following is displayed:

[long ferry]

thats intentional, only you can see it

[zenith pumice]

Ah okay 🙂

[sinful girder]

how can i get my bot added here?

[shell inlet]

-addbot

[wild stone]

Adding Your Bot To Top.gg

So you want to list your bot on Top.gg? We have a support article to help guide you through the process! If you need more help please contact us in #support!

Click here to follow our guide!

[sinful girder]

i mean in the server

[gloomy shell]

We do not add bots to this server unless they are Staff Picks

[sinful girder]

ah ok ty

[sturdy swan]

help me with top.gg

[stoic socket]

What do you need help with?

You need to be a bit more specific

[sturdy swan]

need help with how to make a vote link so i could post in my channel

@stoic socket

[stoic socket]

A server or bot?

[sturdy swan]

wdym?

[stoic socket]

What do you need the vote link for

a server or a bot

[sturdy swan]

server

[stoic socket]

https://omg-its.blahaj.wtf/4v1x1a9H.png

Click "Vote" on your server page

https://top.gg/servers/SERVERID/vote

[sturdy swan]

tes

https://top.gg/servers/896168893205348373/vote

like that?

[stoic socket]

Yes

[sturdy swan]

thx

alot!!!!

[stoic socket]

np

[sturdy swan]

oh and 1 more

problem

when i try to add role rewards doesnt show all my roles

only show the bottom ones

@stoic socket

[stoic socket]

Make sure the Top.gg role is above the role you want to give

[sturdy swan]

ahh ok

[stoic socket]

https://omg-its.blahaj.wtf/Xe162yUN.png

Like that

[sturdy swan]

@stoic socket

[stoic socket]

is the Top.gg bot in your server?

[sturdy swan]

yep

[stoic socket]

Did you invite it with any permissions?

[stoic socket]

Is the bot's role above the role you want to give

[sturdy swan]

yep

wait sec

nervermindi had to refresh

[stoic socket]

Epic 👍

[sturdy swan]

thx dude

i dno if ur dude

lol

[sinful girder]

how can i add my bot's servers count and users count on top.gg

[long ferry]

-servercount

[wild stone]

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

[long ferry]

usercount is not a thing

[patent sphinx]

@small lantern

[sacred charm]

how i can post stats with top-gg@sdk

not autoposter

[stoic socket]

https://docs.top.gg/

[sacred charm]

i can't find posting part

with topggsdk

[patent sphinx]

what is the bot for @small lantern

[stoic socket]

You can only post with the autoposter package

[stoic socket]

https://top.gg/servers/invite

[sacred charm]

ohh ok

ty

[patent sphinx]

it does not answer my question: what is it for?

[stoic socket]

Keeps the user count, emoji list and more up to date on the Top.gg website

if you list your server, it will keep the server info up to date

[patent sphinx]

sorry for the translations it's google translate

[sacred charm]

api.postStats({
    serverCount: client.guilds.cache.size,
    shardCount: client.options.shardCount
  })

is this no longer useable?

I found it in old backups

[patent sphinx]

what does it have to do with the voting role

[stoic socket]

It can give the vote role on vote

[patent sphinx]

but what vote???????

[eager rock]

still not working

[wintry oriole]

please be aware I've started seeing a lot of nft scammers dming people on my server offering huge returns if they just invest some bitcoin or something. please be aware of this and spread the word to be on your guard about obvious investment scams! don't trust random DMs and/or turn off your DMs!

im mentioning it here so top.gg mods can also be on their guard

[stoic socket]

There are raids of this weekly here

[fresh birch]

where is the bot top.gg token?

is it the bot token?

[stoic socket]

no

https://cdn.discordapp.com/attachments/412006692125933568/906910253579403294/topggtokentut.mp4

[wintry oriole]

@stoic socket nice nickname lol

gonna disappear from support channel now though, don't want to misuse the channel

[stoic socket]

lol

[eager parcel]

Am I allowed to put ⇨ and ⇦ in my bot's description

They are pointing to something like commands, so like ⇨⇨⇨ Commands ⇦⇦⇦

[stoic socket]

Yes

[eager parcel]

Yay. Hopefully my bot gets approved

[normal narwhal]

hi there wondering about the guidelines about server categories. while listing my server, i found "anti-lgbt" as an accepted category and im wondering if that's actually allowed

[undone bear]

Can't get premium

[kind ore]

Hello, how can I transfer bot ownership to another account?

[dreamy abyss]

Your not able to transfer bots between accounts. You could move it to a team, or delete the bot and submit it again on your new account

[wild stone]

How do I create a team?

This article describes the process of creating a team, customizing your team and adding members to it:
Teams Overview

[dreamy abyss]

Hey. Yeah I can see that there are some servers in that tag https://top.gg/servers/tag/anti-lgbtq
That’s definitely not cool

@supple mica if your around would you be able to have a look, maybe escalate to remove the tag completely? Definitely some nasty servers in there. Also reported on site

[supple mica]

That's definitely not supposed to be there, thank you for raising that.

[normal narwhal]

thank you <3

[supple mica]

I'll escalate this immediately

[dreamy abyss]

Heyo. I’ll tag the support team here. Hopefully they will be able to assist. cc: <@&817055174613794826>
If you don’t get a reply from them within a few hours, feel free to open a ticket so it doesn’t get lost

[wild stone]

Need more advanced support?
Open a support ticket

[gloomy shell]

I've already spoken to this person in dms

[dreamy abyss]

Ah sorry. Thanks 😊

[stoic socket]

theres more too like it

[supple mica]

If someone compiles a list, or finds anymore definitely shoot me a ping

Thank you @stoic socket

[stoic socket]

I can create a list

theres a load of servers with the F slur in the name too

[supple mica]

I mean those servers have an issue with the name moreso than the tags. I'll deal with them accordingly.

Thank you

again

[stoic socket]

np, forgot https://top.gg/servers/783109822605557760 which is the worst

[supple mica]

Shame they couldn't get the grammar right

[stoic socket]

[gloomy shell]

we prefer for that not to happen as it can be witch hunting. if you see something, report it, but our moderators take care of most of the things that need moderating

[supple mica]

Unfortunately not as that would be relatively unconventional. I see Xiuh's point of it being witchhunting.

However if you're just browsing a tag and topgg randomly and see it, then yeah 👀

It's a bit of a gray area so to speak. If you start finding servers then great! But our rules currently state that we are opposed to witch hunting. But I can see where you're coming from

We can to discuss the specifics of it with the team

[stoic socket]

Genuine question - witch hunting is targetting someone based on their actions, how is reporting bots/servers witch hunting?

[supple mica]

If you go out looking for bots breaking the rules on purpose. That's how the rules are at the moment, and there's nothing I can do. However we're going to discuss this gray area and see what we can do

[stoic socket]

I still question my 3 week mute for this, when all I did was report 3 bots I found when looking at other bots on the same tag as mine

[cunning owl]

I wonder if there’s actually an explicit rule not allowing anti- communities

[supple mica]

Sever guidelines:
2. Your server must not present any content on Top.gg that is against Discord's Terms of Service, this includes but not limited to:

• Discriminatory/Derogatory content/language (emojis, names, description, announcements)
• Underage dating servers

Yeah they would fall under that

-guidelines

[wild stone]

Bot Guidelines
Server Guidelines
Review Guidelines
Voting Guidelines
Auctions Guidelines

[cunning owl]

And being against a community is discrimiting?

That’s actually really questionable

[stoic socket]

Discriminatory/Derogatory = slurs, which the tags and names contained slurs

[supple mica]

Oh well I'm referring more to hate related communities such as "Anti-gay"

[topaz sand]

how do you authorize a team

[supple mica]

As it says, discriminatory or derogatory

[cunning owl]

Hmm I see

[supple mica]

Hey there! What do you mean by "Authorize" ?

[topaz sand]

im trying to transfer a bot to a team and when I press save it says Unauthorized

never mind it went through now

[supple mica]

All good? Alrighty

[halcyon vault]

hey what does this icon mean

[stoic socket]

Server count

[halcyon vault]

oh ty

[halcyon vault]

another question: how do i reply to comments as the creator of a bot

this guy started trolling on my page

and i need to questioning him about their authenticity

hmm but i do own the bot tho (ie i logged into this account)

but its not showing up

[wintry mica]

I was going to edit my server turns out I can't since I got no edit buttons

there isn't a way for me to edit my server

[sturdy swan]

hi i was wondering how do i change the name of my bot on the website?

[rugged oriole]

https://images-ext-2.discordapp.net/external/4ExMXXZLLJTbbFHuu70qt20V3NUVILg3rOCNY0gGTb4/%3Fwidth%3D675%26height%3D580/https/media.discordapp.net/attachments/966029332726317116/967773636415082586/unknown.png

@gloomy shell@deft python

[deft python]

You already reported that user yesterday, you don’t need to report them again

[rugged oriole]

k

[wind mortar]

Can you still reply to reviews?

[hollow trellis]

Apparently not atm

[wintry mica]

yes

[long ferry]

You deleted a server recently

[fresh birch]

oh ok thanks!

[floral pagoda]

I noticed a weird behavior today. When going to a bot page where you have voted already in the last twelve hours, the button will first appear grey. After waiting a few seconds it turns blue again, signaling that you can actually vote again but you can't and then this error comes up. Is this intentional? (Should be fixed but looks like it is not: <#site-status message>)

[sturdy swan]

hello

im stille getting the "something went wrong" error when trying to vote

can vote a few servers but then top.gg like disconnects from my account and i cant reconnect

[river vault]

How to add server count to top.gg bot page

[floral pagoda]

@river vault

[river vault]

Yes

Okay

Ill try

Thanx

[supple fjord]

Hihi! So uh, top.gg bot joined my server, but is there a command like help command or something?

[long ferry]

The bot does not have any commands, everything is managed within your top.gg server page

the bots main purpose is keeping track of your server name, member count, emojis etc

[supple fjord]

Oh alright!! Thank you so much!

And sorry for the troubles

[worldly coral]

Is there are a NSFW bot section on Topgg?

[deep summit]

Hi i am having trouble delete my server from Top.gg

Can you help me

[long ferry]

Seems like your server was locked, you cannot delete a locked server until it has been unlocked

[supple fjord]

Hihi! Can you make your server public with top.gg?

[long ferry]

Once you have added the server, you server is publicly accessible and would also show up in search

please note that we might be experiencing search issues at the moment and your server might not show up in search

[patent sphinx]

What is the prefix of the bot @small lantern

[patent sphinx]

Ok

[gentle flame]

what are the real votes of my bot, the ones on the main page or the ones at the analytics? ex: 70 votes on the page and 40 in the analytics

[ember ether]

hey I was just wondering that does top. gg send my ip Or my device id to the bot whenever I vote?

[worthy wadi]

How do I get top.gg to give a reward role for voting for my bot?

[long ferry]

76, as on your bot

[long ferry]

The bot developer never sees your IP or what device you're using to vote, they only receive your user id from your discord profile and thats it

[long ferry]

You'll need to create that yourself using webhooks: https://docs.top.gg

[ember ether]

thank you very much

[sudden dune]

i cant reply to comments on my bot page nor can i report comments that are out of my control (like someone rated a 3 star cuz they couldn't invite my bot, that was not my problem because it took discord like a month to verify my bot)

[gray kernel]

-knownissue

[wild stone]

@sudden dune

Thanks for reporting this bug!

This is a known issue that our engineering team will be looking into. Unfortunately, there's no estimated time for when this will be fixed at the moment.

If needed, you can also report bugs by submitting a support ticket.

[sudden dune]

i reported the comment like 3 times in the span of 1 or 2 months i would like whoever reviews the reports to tell me why do they keep denying of removing that rating

[long ferry]

The review you're referring to is what we currently do not consider removable as it did indeed apply to your bot.

[sudden dune]

but it was out of my control

i did email discord but they didnt reply during that time

it cant be helped if i woke up one day and my bot is already at 100 servers, discord expanded the limit to 250 because of suspicious growth or something, after it hit around 200 servers i applied and that took a month to go through and get accepted. before hitting a month, 2 weeks in to verification i was at 250 servers

[long ferry]

Still applied to your bot, thus not removable per our review guidelines.

[sudden dune]

do u want proof or something

here is the review in question

is that constructive feedback

[gray kernel]

they're suggesting a fix to make the bot usable, so i suppose so

[sudden dune]

well i cant really "fix" it during that time

[gray kernel]

but it's fixed now, right?

seeing as the review was posted 2 months ago

[sudden dune]

yes but that review is still there

[gray kernel]

yes because it's still reflective of the user's experience at that moment in time. i understand that it's frustrating to have these reviews up there, while also being blocked from responding due to a bug 😦 on the bright side, they still gave you 4 stars

[sudden dune]

at this point im not frustrated because of the stars

i hope i wont ever need to contact staff again

its like your teacher blaming you for something out of ur control

[sturdy swan]

Hi i wondering how do u change the name of your bot on the website?

[winter walrus]

Change the name of your bot on discord developer portal and then press refresh data on the site

[sturdy swan]

Ok ty!

[long ferry]

doesnt show up right now, known issue no eta

[sturdy swan]

read 2 messages above your message

[long ferry]

read again

[river vault]

where i can find my top.gg token

[long ferry]

https://cdn.discordapp.com/attachments/412006692125933568/906910253579403294/topggtokentut.mp4

[river vault]

thanx

[hushed flame]

In March my bot reached more of 101 votes and in the 1st of April appear a button ro claim the money for the auctions but, I seen that I have 1 month for claim it, today I tried to claim for the bids of today and the button doesn't appear. Anyone know?

[long ferry]

-credits

[wild stone]

Auction Credits

What are they?

• If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make
• You CANNOT “withdraw” them for real money

How does the System Work?

• Each month, bot monthly votes reset
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

• When you pay for your winning bid, you have the option to use your credits
• If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers

If you wish to read more about auctions, check out our support articles about auctions.

[hushed flame]

What that command says I know, what I mean is that 30 days have not passed since April 1 and it does not let me claim them

[long ferry]

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.

[hushed flame]

Yes the bot reached the 100 votes in march and in the 1st of april i have the button to redeem it but actually doesn't appear and i can't redeem it.
I don't know if I'm not expressing myself well sorry...

[silver lichen]

Why can I no longer report/comment on a review? This review is false. My bot has reaction roles lol. I am logged into the account which owns these bots on topgg

[versed tulip]

body: JSON.stringify({
      server_count: client.guilds.cache.size,
      shard_count: 1
    })```
Is `server_count` or `"server_count?"`

[long ferry]

removed, as your description does indeed mention having a reactionroles feature

[silver lichen]

Thank you 🙂

[long ferry]

that's the response-data through a get request,

server_count**?** means that this response may not be sent along the request or may be null

[versed tulip]

ah ok

[long ferry]

check out the one that mentions POST as the request, should cause less confusion

[versed tulip]

tnks 💙

yeah

[versed tulip]

    let flag = 0
    const timeout = 86400000

    flag = await fetch(`https://top.gg/api/bots/${interaction.client.application.id}/check`, {
      method: "GET",
      body: JSON.stringify({
        userId: interaction.user.id
      })
    })

if (flag = 0) ---> user dont vote
else ---> user vote```
TypeError: Request with GET/HEAD method cannot have body

whats wrong?

[narrow prairie]

Quick question, how do I delete a review I posted like a year ago lol I cannot find a delete button anywhere

[versed tulip]

@supple mica

[supple mica]

Can you stop pinging our staff members then deleting it please

[supple mica]

this is something for #development

but as the message says, a get request cant have a body

[high cloud]

Is it normal that I am currently unable to write under comments more as the BOT?

[long ferry]

As the error says, you cannot make get requests with a body

re-check the docs

[versed tulip]

i already recive support #development
tnks anyway 💙

[scenic bough]

I reported 2 reviews from users who werent in the support server or ever touched the game, i reported it using report button and manually here too as the report button isnt on the site anymore. Can it be resolved. I can provide proof if needed.

[zealous anchor]

I changed my bot description to include a specific keyword. When will it show up in the search for that word?

[jagged estuary]

Hey <@&817055174613794826> I was wondering if it is possible to start bidding before a bot is reviewed and if so - would it speed up the review process?

[gloomy shell]

You cannot bid with bots that are not approved on Top.gg. Servers do not go through an approval process so you can bid with them immediately.

You can create a product and bid with it at any time - so you can create a product for your bot to bid with it before approval. Just note that your advertisement must follow our guidelines as listed here : https://support.top.gg/support/solutions/articles/73000508264-how-do-i-use-auctions-

[jagged estuary]

🆗 thanks!

[gaunt pike]

I'm not able to add my server on top.gg

[long ferry]

Are you an admin/owner on the server?

[gaunt pike]

Yes

[long ferry]

Use the refresh servers button, clear cache, logout and back in

[gaunt pike]

Ok

Thank you, now appeared

[rare ruin]

Hey, so

I screwed up

Could I just pay for one of the bids?

@lone anvil

[gloomy shell]

hi! you cannot pick and choose which bids to pay, no. you have to pay all open payments at once.

[rare ruin]

Oh then I guess I can't pay at all then

Damn I'm sorry

[gloomy shell]

we understand that it happens sometimes. Just try to be more mindful about it in the future

[rare ruin]

Ya, I got a little confused. I saw my bill and was oh fuck

@gloomy shell I thought it was that if someone is above you on the list then you got outbidded so I went to bid for another spot. Rinse and repeat I got f'd

[gloomy shell]

Yeah, its not just the top person that has to pay, its anyone who is estimated to receive impressions.

I would recommend reading our support article on bidding: https://support.top.gg/support/solutions/articles/73000508235-how-does-cpm-bidding-work-

[rare ruin]

Ok thanks, I get that now. So what do I do now? Wait until next Tuesday? Would you ban me from auctions in the future?

[gloomy shell]

We keep track of failed payments internally, but you won't be fully removed. You can bid again on the next cycle.

[rare ruin]

Oh ok thanks

How many failed payments do I get before you ban me?

So I know for future

[gloomy shell]

there is no set number, its just tracked internally.

[rare ruin]

Oh ok, but I won't be banned after this one?

[gloomy shell]

No, you won't.

[rare ruin]

Coolio joolio

Ok bye!

[raven karma]

When i try to add money to my wallet it says "We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance." I've used this card before and ive tried multiple of other cards and it says this for all of them what do i do?

[gloomy shell]

Ive just answered in #auctions-support please try to only ask in one channel

[proven plover]

uh you guys said ill have to wait for 3 days

and i haven't gotten an response yet

[dreamy abyss]

What is your question?

[proven plover]

when will i get my response?

[dreamy abyss]

About what?

[gloomy shell]

Queue is currently up to 1 week or more.

[proven plover]

ok

[gloomy shell]

there isn't a set time limit for receiving a response about your bot but you will get a dm when its been tested

-notified

[wild stone]

If your bot is approved:
You'll get a DM from @wild stone and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

[proven plover]

kk

[boreal summit]

My servers arnt displaying

[supple mica]

Are you the owner of the server you're looking to list?

Try clearing your cache, or log out and log back in.

[boreal summit]

Ah yeah thanks

had to logout logback in

[supple mica]

Classic IT support

[tulip solar]

How do I transfer my bot to a team?

[gloomy shell]

hi! try reading this:

-team

[wild stone]

How do I create a team?

This article describes the process of creating a team, customizing your team and adding members to it:
Teams Overview

[tulip solar]

Alright! and is there a way to transfer ownership of a team?

[gloomy shell]

No, there is not

[sturdy swan]

how can i add website to overview

What do I do with the $15 I got from the votes?

[alpine glen]

so in the review guidelines it says this:

"Do not incentivise users to leave reviews.
Reviews should be an accurate reflection of a user’s experience - to encourage this, we don’t allow developers to provide incentives for reviews."

would it be okay to host a giveaway and the requirement is to leave my server a review? I wouldn't require or prompt a good review necessarily, so would that be okay or not

[alpine glen]

nvm i read the rules wrong so i should not do that lmao

[shell inlet]

-credits

[wild stone]

@sturdy swan

Auction Credits

What are they?

• If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make
• You CANNOT “withdraw” them for real money

How does the System Work?

• Each month, bot monthly votes reset
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

• When you pay for your winning bid, you have the option to use your credits
• If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers

If you wish to read more about auctions, check out our support articles about auctions.

[dawn rain]

My bot is still not approved

[long ferry]

-upto

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[sturdy swan]

I dont have permission to reply to my bot's reviews.

[long ferry]

Known issue, no eta

[worldly coral]

Can I ask how to track how many servers have used the bot? for example, if i want to look up the number of servers that have used this bot https://top.gg/bot/892354686739431444

[long ferry]

the stats endpoint on the api returns the posted servercount by the bot owner

if the bot owner never decided to post the servercount, it would be null

[worldly coral]

do u mean when you click the invite link of the bot?

[long ferry]

no, through our api

https://docs.top.gg

there's no way to know the servercount through discord, they do not provide such endpoint

[dawn rain]

-upto @dawn rain

[worldly coral]

i see but i would need the token from that bot right

[long ferry]

No, only access to the api yourself by for example having an approved bot on the site

[long ferry]

#support message read

[dawn rain]

Ok

[worldly coral]

i see but i gotta have an approved bot first before having access to the api myself right

[long ferry]

Yes

[worldly coral]

got u sorry one more question

does the 14.23k not signify the # of servers its being used at?

[long ferry]

yeah thats the servercount posted by the dev