#support
1 messages · Page 659 of 1
mmm ty
and like on other bots it shows traffic something its not showing on my bot
<@&817055174613794826>
add this: https://www.npmjs.com/package/topgg-autoposter after u added wait few minutes like 10 - 30 i think, then it should work
Auto-Poster for Top.gg. Latest version: 2.0.1, last published: 4 months ago. Start using topgg-autoposter in your project by running npm i topgg-autoposter. There is 1 other project in the npm registry using topgg-autoposter.
@sturdy swan now it is showing the server count for me on your bots page
no proplem ;D
oh
oh and btw it can take up to 1 hour until the servers amount gets showed at the search for your bot. (sorry if my english is bad)
anyone else got their server votes reset?
no?
When do the votes reset monthyl
uh
idk i gonna search
i think every month at the day you added your server/bot or it got approved
do you know which day your bot got added and approved?
there is some issue about the votes based on #site-status but it should be fixed already, maybe wait for the support team to assist you or try clearing cache in the mean time
they are already restoring them
try clearing your website cache
if that doesnt work then maybe wait for the support team to help you out
it passed 1h lmao
lmao-
I submitted my bot a few days ago, but now it disappeared from my 'Your Projects' page.
Anyone know why?
mostlikely declined
Read
#mod-logs message
i want to remove a server from topgg bc owner lost access what should i do?
Contact a Moderator and be prepared to go through necessary steps to prove ownership of the server.
sure
dm ticket or from the website?
You can dm on Discord.
k
any clue why webhooks are broken for me?
is the auth field required
ping me if you have a suggestion
You cannot use discord webhooks for that
@long ferry bro I have another account and banned from top gg but now my banned removed I can login in website Topgg but I can't join server can you help me
Could you tell me the user ID of the account you're referring to?
-refreshdata
@minor bough
Fetching Your New Bot Data
To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.
💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon or make sure you have changed the bot name and not the application name.
768944616724103170
You need to first of all change it on discords end, use refresh data afterwards
Hope timeout, i have a problem aswell
The user has been banned for submitting a banned users bot
-appeal
If someone you know has been banned here, then direct them to open a support ticket (select Account/Login issues and then Ban Appeals).
Here's more resources to read through regarding appeals: Ban Appeals
you need to appeal here in order to use Top.gg again.
So you're technically ban evading and I will have to ban this account aswell
Bro unbanned in top gg website
Thankyou
Ok can you tell me about appeal ? I don't know what is appeal
Appealing is basically requesting to be unbanned here again, consider reading the article linked above to learn more about it
Hope timeout
my votes got reset, but they didnt get restored like they said in #announcements
could you check my server? id = 698303277766410240
I cannot myself, no, consider contacting support@top.gg about that
Do you know of any other users who have not gotten their votes refunded?
But is't working @long ferry
or is it just me 😳
The name is still same
then you have not properly followed the steps or not changed the correct name
Top.gg fetches your bots username, not the application name
whats the name supposed to be
In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:
Instructions on Microsoft Edge
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What
clear your cache and check back
Ok
how long can searches updates?
search might not be functional right now
does anyone know how to solve this problem?
use a different browser, brave or operagx seems to cause that particular issue
Can I hurry to review the private bot because it is close to completing the 100 servers
The average up-to-date approval times are stated [here](#support message).
This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.
There is no exact time for how long bot approval will take.
There is a queue and you're not first, nor are you last.
Read more about our reviewal process here
Bots go through a queue and it cant be skipped. We usually suggest you to verify your bot with discord before applying for verification to avoid these
Ok
Did smth happen to the site/the algorithm? I seem to have drammitcally decreased clicks and invites for a few days. I usually get at least 3-4 invites a day but I've been getting 0 invites for a few days. I didn't really change anything on the bot. Is this normal or did I do something I wasn't supposed to do?
Hey, is it possible to check the bot queue? I mean place, where I can see my bot in the queue to be checked by moderators.
Sorry if I ask on the wrong channel.
It is not possible
okay, thank you for answer 
Hey! We did change the way search results are sorted by default. Now search results are sorted in order of entities with the most votes on our site. In order to appear higher in search, I'd recommend asking your users / members to vote for your entity on top.gg.
all votes that got reset, are restored back.
Wait,
I am gonna check my server
There seems to be an issue with the votes for servers being restored. We've already escalated this to the team but it's the weekend so we won't have more to share about this until next week probably. Sorry for the inconvenience and thanks for your patience!
Breh
But,I checked my votes and its slowly increasing and Increasing
and there is a sad thing that the votes for another server are also gone
Yep. Votes for all entities got wiped after the site went down during the week. Our engineers restored votes for bots it seems (up until April 7 at 12am UTC) but for some reason server votes don't seem to have been restored. We only started getting reports of this late on Friday so it won't be investigated until next week at the earliest.
Hry
e
Team members can edit the bot?
if they have admin role?
<@&817055174613794826>
Who is Dylan?
@supple mica
My bot votes are not recovered.
@deft python thank me later
Thank
Thank you
Bot votes were restored up until midnight UTC on April 7th
And server votes ?
I already explained
@primal star
We only started getting reports of this late on Friday so it won't be investigated until next week at the earliest.
Brehhh
just give all servers 20 votes and we'll forget about it 🤪
I already explained what happened and what the situation is now. There's no point in pinging staff.
Theres still no "Top servers bot is on" on my bot page. On my server it shows my bot tho
when does it updates the votes for bot
its showing wrong number
for how much time does it caches it
-sitecache
The issue you're experiencing is due to server-side caching. Please wait for up to 1 hour for site cache to clear before trying again. You may also need to clear your browser cache.
ah ok
im trying to put my bot's server count on my top.gg page, everyone keeps telling me to go to: https://docs.top.gg/api/bot/ but it doesnt help
what do i do
If you're facing any problem with top.gg api you can ask in #topgg-api with ss of error it's showing you.
im not facing any error bc idk what to do
You simply send a POST request to topgg with your accurate stats frequently follow the body structure you can see in the docs
You can also use an existing library for your language to do the job for you.
More infos about them can also be found in the docs
-servercount
@terse hatch
To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.
Hello, the votes on my server have been reset for some reason, it’s back to 3 votes now
yup known issue, the dev team have been notified and are aware about this
@gloomy shell
Hello,
I was curious what's the NSFW content that you saw in the /anime bilgi command. Was it content or picture?
we dont moderate nsfw text, only pictures
@gloomy shell what's the anime name? Would you provide me?
@gloomy shell I will remove the picture. If I edit and re submit, is there priority status or I will wait again same duration for approve process
you have to wait again.
Thank you. Have a good day, sir.
Is there anything we can do
the bot will be added here after verification?
I see, but imo that is really going to impact the growth of small bots/free bots with little users or bots that dont gate features/give rewards for voting
I think this really needs to be offset with some small bot growth program or big bots will just get bigger and small bots will be small for a long time
no
Ohk
This is a temporary measure until the search algorithm for "Most Relevant" filtering is refined, and this will become the new default as far as I know.
I see, I guess thats fine then
but it would be great if this could be announced for other ppl
staff only
Hello. I applied for a bot verification 4 days ago, I would just like to know how it will notify me if I was accepted or not. Will it send something to me via Direct Messages or Email?
-upto
The average up-to-date approval times are stated [here](#support message).
This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.
There is no exact time for how long bot approval will take.
There is a queue and you're not first, nor are you last.
Read more about our reviewal process here
-notified
If your bot is approved:
You'll get a DM from @wild stone and you'll be assigned the <@&265125253443878912> role here.
If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.
💡 Please make sure you have your DMs activated for this server.
Awesome, thankyou!
Hi, for some reason, my bots avatar is not showing up. I clicked the refresh button and its been 1 day but no change. I also cleared the cache but that did not help
client sided error
i think you have to clear cache or smth
yep
Why.... 😭
Hello
I need help
<@&817055174613794826> sorry for the ping, my freind made an application, but he forgot to mention in which channel we will be viewing the applications how can we edit on that and set a channel
What kind of application did they make?
Could you look at my problem? 
They created an application for an admin
Bot Reviewer application?
could you try waiting for the submit button to fully load before clicking it?
Wait, I thought this is easy application discord support server
I tried 10 times
ive not seen this happen before 
Yeah me too
😭
No its easy application bot
Are you the owner of the server? This is a known issue for administrators
-wrongserver
@warped vector
Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(
I don't have any server on top.gg so I wrote my friend server id
That would probably be why, you're not the server owner.
What should I do
You can keep trying every so often, however if that doesn't work the server owner will have to add the server.
Wait a second it would seem I've been bamboozled
You're trying to add a bot, not server, my mistake !
yes 
Try another browser or clear your cache.
Okay
lets try it
I added bot before maybe I can't add 2nd bot. Is it possible?
It should still work fine!
okay
ok so my bot has exclusive commands which are only usable in it's support server, some are in beta
is that cool or no?
If they're public commands a bot reviewer will need to be able to execute them in our test server.
same...
ok, so some arent public, but im worried that while a reviewer reviews them one of my private commands goes public after the review, so would someone need to review those commands?
Owner only commands are fine, but ever other command (including premium/private) commands need to be tested by a reviewer in our test server.
You can add a note in your bot application for the reviewer to contact you for temporary usage of those commands.
ok
thanks!
No problem! 
A question, when you've already added your bot to the top.gg page, do you have to do something else?
Once you've added your bot to topgg and it's pending review, you can just wait 🙂
couple of days
-upto
@next sedge
The average up-to-date approval times are stated [here](#support message).
This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.
There is no exact time for how long bot approval will take.
There is a queue and you're not first, nor are you last.
Read more about our reviewal process here
Oh, thanks
when is the search gonna be fixed
asking almost every day wont change the fact that there's no eta
the theme colors are a bit "broken" https://cdn.waya.one/1649545052.mp4
hey guys, i changed my bot's name but the search query to find it is still the same
Search may not work right now
How are they broken? I see them working
Not all icons are staying with your theme, some are defaulting back to pink
it triggers me a lot for some reason lol
trust me
I have slight OCD
Thats gonna haunt me now
I hate you /s, but thank you for making it noticed lol
np lol
Hey, if in the description I add information for a moderator who will check the bot, will it be okay?
yes
okay, thank you
Do you have server ownership? @opaque fulcrum
@hot stag
Login to top.gg and sign in. Click the 3 lines next to your PFP sign in and click Add Discord server
im trying to post my server count on my bot's top.gg page but i get this error (python)
code:
`from discord.ext import tasks
from discord.ext.commands import bot, Bot
import topgg
dbl_token = "my token"
bot.topggpy = topgg.DBLClient(bot, dbl_token)
@tasks.loop(minutes=30)
async def update_stats():
try:
await bot.topggpy.post_guild_count()
print(f"Posted server count ({bot.topggpy.guild_count})")
except Exception as e:
print(f"Failed to post server count\n{e.class.name}: {e}")
update_stats.start()`
error:
Traceback (most recent call last): File "C:\Users\---\Desktop\chat checker\server_count.py", line 6, in <module> bot.topggpy = topgg.DBLClient(bot, dbl_token) File "C:\Users\---\AppData\Local\Programs\Python\Python310\lib\site-packages\topgg\client.py", line 94, in __init__ self.loop = bot.loop AttributeError: module 'discord.ext.commands.bot' has no attribute 'loop'
can someone help
I need help
@lone anvil I need help
When I wanna use the bot it asked me for tags
When I wanna do it it says no results found
What bot?
@small lantern
Can you please send a screenshot of the issue?
You need to type your server categories in there
Topics your server is about
-addserver
Adding Your Server To Top.gg
So you want to list your server on Top.gg? We have a support article to help guide you through the process! If you need more help please contact us in #support!
Click here to follow our guide!
You can find a full explanation at the link above
if you're the owner, you can simply go to the "Edit" page of your bots / servers and delete from there
if someone votes bot how to give it a role on the support server?
i believe you can use webhooks to set this up - you can read more at https://docs.top.gg/resources/webhooks/
otherwise, there are also bots available that can help you automate this
is there a reason you're unable to do this yourself by accessing the "Edit" page?
where?
navigate to your profile, find your bot listed on your profile, press "Edit"
i don't see any button delete
okay, please could you send a screenshot of the full page?
thanks Gicu!
i didn't have
you're on the preview of your bot page
it was approved yesterday though
so you should be able to delete it
what's the reason you'd like for it to be deleted?
I don't want the project environment
out of curiousity, does the lefthand menu on the "Edit" page look the same as Facez for you?
thank you!
okay, you should be able to delete it from your bot's page. if not, i can delete it for you
with pleasure
oh, i forgot to ask - is there no option to delete your bot from the edit page?
reason i'm asking is because i don't have a bot myself that i could test this with lol
From what I've tested, no
Sorry
thanks 

how does my friend add me as a creator in the server topgg site
they can create a team and add you there as an admin / moderator. read more here: https://support.top.gg/support/solutions/articles/73000510559-teams-overview
What are Teams? Our Top.gg Teams feature enables multiple owners for communities and integrations on our site instead of a single owner. Today, these communities and integrations include Discord Servers, Discord Bots and DAOs. The Teams feature ...
But there's no delete button/option in the edit page
for bots, this is shown on the bot page itself
Ok lemme check
for servers, it's shown both on the edit page and the server page itself
Deleted! Thanks :)
np 
Im trying to buy from donate website to a server but when i enter my name it doesnt pop up
-wrongserver
@loud furnace
Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(
this should be in the "updates" tab on your bot / server page
-knownissue
@brittle berry
Thanks for reporting this bug!
This is a known issue that our engineering team will be looking into. Unfortunately, there's no estimated time for when this will be fixed at the moment.
If needed, you can also report bugs by submitting a support ticket.
please allow up to two weeks for your bot to be indexed
uhm, i found it now...
it was in my profile but it didnt appear when i searched it
yeah, so it'll show on your profile, but it'll take up to two weeks for your bot to show up in search
oh, alright thanks
@placid radish please dont ping specific staff members like that
Ask your question instead of pinging
^
Servers do not undergo an approval process
You're viewing a preview
Try to exit that preview by clicking the x on the right side of that "this is how your page will look" message
your server isn't fully listed
please access the "edit" page and fill in the remaining details
What?
I have logged onto my holder account on discord but I can't manage to add it to the website do I need to invite the bot first?
?
Didn't work
can you please send a link to your server and a screenshot of your profile with the server showing
yes, you'll need to invite the top.gg bot first as it needs to fetch your server data
Could I get an invite?
Oh I see
My bad
Thanks alot elle
np 
🤝
K
sorry, i meant a link to the top.gg page, not an actual invite link
np. i've looked up your discord user ID and it doesn't seem like you've actually added your server to our website
A
?
Consider reading through this article https://support.top.gg/support/solutions/articles/73000178063-how-to-add-your-server-to-top-gg
Important Reminder You need to be the owner of the server to add your server - once you've done so, you'll be able to add it to a team for others to collaborate. Users can list their Discord server on Top.gg in just four easy steps. To see...
you need to go to https://top.gg/servers/new and press "add to top.gg" on the server you'd like to add
I did
okay, i would advise reading the support article that aurel sent above
if you still have questions after that, feel free to come back here and ask
the support article goes through a step by step process
go to your profile
you'll find your server there
Ok
either it'll have a button saying "add to top.gg" or you can press "edit" on it
go from there
Ok
not sure if this is the right channel, but if my bot that i’m working on gets approved , will both I and the other owner get the bot dev role or only the discord account the bot listing is linked to?
Didn't work
the person who submitted it will be notified
please send a screenshot of your profile page
ah, alright, so only one of us would get the role for it?
I mean I closed this tab without finishing
because i have no idea what is causing your issues
good question, i'm not actually sure. i can double check this for you, one sec
Cf
Thanks!
Your server seems to be published already https://top.gg/servers/934682111791751188
Hmmmmmm
Can U send me the vote page
BCS it doesn't seem to work
Really annoying
-cacheclear
In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:
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okay, it seems that only the owner/submitter is the one who'll receive a role. our team has already had feedback about giving the role to bots with multiple devs, but it hasn't been implemented as of yet
hope that helps!
Okay, thanks! The other owner’s account is the one with the bot listing linked, so if they get it could I maybe make a ticket for the role or something along those lines?
Nvm it's good
unfortunately, i don't believe that we do this 😦
Alright no worries, ty for the help!
np, thank you for understanding 
Is there a way to get the top3 voters of the week for my server?
If your server gets enough votes, it might make it into the top voted servers yeah
Though don't think we have a per-week system
are you possibly an admin on that server instead of the owner?
theres an issue with adding servers as an admin right now
ask the owner to add it instead
ok
My friend has the same problem when trying to vote while I vote just fine
And it's back to the 403 again
How to fix it is recurring @long ferry
Your server has been locked for breaking TOS (selling selfbots in exchange for bot currency)
Thanks for that
One message removed from a suspended account.
You'd have to make a bot that listens to the voting webhook and stores the voting user's user ID and voting timestamps in your database and then check your database every week to see which users voted the most over the past 7 days. There's no out-of-the-box solution for this.
Is there any bot you know that does that rn? I really dont have the time to make one for this rn
Maybe Vote Tracker? I don't know I've never used it.
Okay thanks
can u help me?
Hello, I have a question, if I found a server that encourages users to install sites (probably fake) for selfbot and raid discord servers and others, what should I do except report it?
you can possibly report it directly to me if you wish to
I was banned from the server but I have the link
otherwise you can report them to discord aswell
if they're not on top.gg, nothing we can do on our end
ok thank you ^^
See This One My Page Is So Clumsy Why
Bot is not coming in search does it take more time than 1 day?
🙂
Because of your css
please allow up to two weeks for your bot to be indexed
-knownissue
Thanks for reporting this bug!
This is a known issue that our engineering team will be looking into. Unfortunately, there's no estimated time for when this will be fixed at the moment.
If needed, you can also report bugs by submitting a support ticket.
Guys how to know that my bot provided or not
its not showing my bot in profile is that no?
-notified @shrewd whale
@shrewd whale
If your bot is approved:
You'll get a DM from @wild stone and you'll be assigned the <@&265125253443878912> role here.
If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.
💡 Please make sure you have your DMs activated for this server.
youve not submitted a bot on the account you are on.
Oh yes
no wait
my friend submit bot and idk why he cant join this server and he open the ticket idk why he cant join
Id?
this is his id
Your friend's bot recently got declined
i get it thanks
About not joining I'm not sure maybe they got banned from this server from their alt? What's showing them is it "user banned from this guild" at the time of joining server?
What's showing them is it "user banned from this guild" at the time of joining server? this one
@zinc oracle ^^
Anyway to use different email for auctions then the one linked with discord?
I dont think so, but #auctions-support they probably know better than i do.
Oh yeah missed that channel sry
I dont see that user banned, is it possible they got banned on an alt?
he joined server at first but he didn't have verified phone number and he went to verify his phone number and after he came back he saw discord throw him from server and cant join
no he doesnt have alt
I'm not sure then, they are not banned from this server.
idk why when he click the invite link it says user banned from this guild
either someone's used their phone number and gotten banned off this server or someone with the same IP has been banned
Please note that we cannot help without knowing what account they were previously banned from, aswell as cannot help figure that out
no way, it was his first time
I am good.
is there no highlighted fields?
no
In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:
Instructions on Microsoft Edge
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Okay
-b 962607117221646347 Card scam
lilpoug59#0492 was successfully banned.
havent seen that one before
Try clearing your cache or using a different browser
i tried both
i was using chrome then changed to samsung browser
also tried in 2nd phone
which bot are you trying to submit?
might be due to site cache as it was denied recently. Wait a few hours and try again
oh ok
Try refreshing? It seems to be up for me
bro
What your botid
Told ya
what
Just do that
its still not in the search result
im not dumb
Yea it can’t work like that
and why?
No idea
then why ur answering
I was trying to help you
Ik but I tried same thing on mee6 not there*
Press enter
still there
Hello, I wanted to add my discord bot to top.gg and it was not accepted. How can I apply again?
By reapplying on the same page that you applied the first time
adding balance still doesn't work
I have been trying for two weeks now but it does not work
I get this message every time I try to check out
I have tried both card and paypal
It does not let me nomatter how I do it
Even though all of the information is correct
Make testing server it will help*
Hello 
hi
To submit a banned bot, please submit an appeal.https://support.top.gg/support/solutions/articles/73000502497-ban-appeals
-knownissue
@quiet viper
Thanks for reporting this bug!
This is a known issue that our engineering team will be looking into. Unfortunately, there's no estimated time for when this will be fixed at the moment.
If needed, you can also report bugs by submitting a support ticket.
Have you tried clearing cache & another browser? If so, does the issue still persist
What do you mean by "Watch bot info" exactly?
You can't add bots to this server! To test them, we add them to our verification center
Oh thanks 🤍
-knownissue / Searching can take up to a week or two at the moment. Your bot will eventually show.
@raven cairn
Thanks for reporting this bug!
This is a known issue that our engineering team will be looking into. Unfortunately, there's no estimated time for when this will be fixed at the moment.
If needed, you can also report bugs by submitting a support ticket.
'-botinfo "id"'
i found thanks
the website keeps giving me an error when trying to login
What error is showing up??
Can you try on another browser please such as Chrome or Opera?
sure
What does this mean ?
For developers that have a bot listed on topgg and aren't able to complete the verification are they forced to remove their bot since it's capped to 100?
@supple mica I can't find where to edit bot owners
Your bot doesn't have any features for Mac to test. None of your commands worked.
You can't. If you need to transfer ownership the bot will need to be relisted. You can however, transfer to a team also if you need multiple owners.
I have slash commands on my bot and I'm using it now, I think the bot was closed then
You will need to resubmit the bot then! Make sure it's online and ready to work when in the queue.
no it's not, i want to remove an owner who is
in -botinfo i saw deleted-user
I'm using it now, most commands give the same answer without creating a queue, could it be that fln couldn't create the queue or couldn't enter a voice channel?
no commands work when not in voice channel..
As of now you can't remove them either. You would need to relist your bot (Please contact a moderator if you want to do that)
You need to make sure your bot has that explained somewhere. However I didn't test your bot, if needed contact the reviewer for more information./
yes i want to, who should i contact
How can I find out who reviewed it?
Feel free to contact me in dms.
@cobalt sleet Reviewed your bot
What should I do now, should I write to mac?
If you've questions as to why your bot was declined. However, I would recommend readding your bot to Topgg.
I don't understand why it was rejected.What exactly is the reason for rejection?
My bot commands are working
it says it doesn't work on reason, as far as I understand, I don't know your language. @supple mica
site down?
97% My Command works on Voice channel. Could this be a problem? @supple mica
Your bot commands didn't work when Mac tested them. You need to readd your bot on Topgg and go from there.
Seems like the site is down again.
Yes, at the moment. Engineers have been notified.
is there a problem with website?
I see.
yes...
i just added my bot lol
It'd loading loading loading loading (to the tune of rolling rolling rolling rolling)
site ??
Read ??
i see
^^
The site is experiencing some technical difficulties at the moment. Engineers are looking into it as we speak.
ah okay
k thanks

kk
sad

@supple mica can you watch dm
Y'all can't read to save your life
xd 😄
if you would have read like 3 messages up you'd know why

Does anyone know?
No
We don't have any rule against this
As long as the bot is already approved
If it's in queue and capped at 100 and is in 100 servers we can't invite it to our testing server and therefore cannot test it.
If it's already approved and capped at 100 servers and is in 100 servers we'll leave it on the site until it passes verification
We won't remove it for that reason in any case
Well I don’t think I’m ever going to pass verification
I can't vote
Keep an eye on #site-status. You’ll be notified when site is back up there
okay thank you, can you ping me or message me when its back?
No can do, sorry. Going to bed in a few minutes
ah okay good night
thank you sir
💀
If my bot gets accepted, how will I get notified?
-notified
If your bot is approved:
You'll get a DM from @wild stone and you'll be assigned the <@&265125253443878912> role here.
If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.
💡 Please make sure you have your DMs activated for this server.
Thanks ^^
I have been experiencing issues when voting in Mobile for the past month, to the point the site isn't even loading, I don't know what to do
<@&817055174613794826>
In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:
Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave
thanks!
Hello, my bot got approved on Top.gg about roughly.. 30 minutes ago. How can I find the link to vote for it? I tried going on the Website and search up my bots name but I can't find it. I'm pretty new to how this works, so if anyone could help that would be great! 
it doesn't work on mobile
edit: nvm I cleared the cookies and everything seems to be right
Search is a known issue right now, you can go to your botlink using it's ID or through your profile on top gg.
i cant leave a team. i click leave team and confirm but nothing happens
top right > profile > votes
What do I click to find it on my profile?
Ohhh, okay.
It doesn't show votes here, @static venture
click ur bot
Where?
also this should work -> https://top.gg/bot/id/vote
Alright, hold on
Here: overview > your bot
Ooo, yeah. Thanks!
Thanks for reporting this bug!
This is a known issue that our engineering team will be looking into. Unfortunately, there's no estimated time for when this will be fixed at the moment.
If needed, you can also report bugs by submitting a support ticket.
hello i bought something like this and I fixed the problem, I wonder what should I do?
Yeniden başvuru yapmalısın
eyvallah dostum
Resubmit
i sent it thanks
Secret pro tip, go to a 404 page it will log you out automatically 👀
how to come to it :c
I just realized that top.gg allows rewards for voting
But would I be able to assign a long term role to voters if I found a way using a custom discord bot
Yea that would be allowed
Thank you, I just got an idea that I dont think has been used by any other server
my server is not showing up in search results
Search is a known issue right now, it can take a few days to show.
<@&817055174613794826>
As mentioned the other 2-3 days, still an issue, no ETA
Would kindly ask you to stop continuously asking
If there's something declinable on your bot page, it will be declined then and there.
Before any testing starts.
My bot might not respond to it command due to coding a game into it!
You need to make sure it works by the time to review
Yeah but I dont know when it will be
The command wont be publish
Since it in testing
Around 2 weeks from submission
So if you're anywhere near that you're in the danger zone
Yup
No but many do, just ask in #development
Also u should update ur version, v12 is already outdated
I know
I kinda dont want to restart
So ima stick with v12
And i am starting to get use to v12
I personally feel that an issue where new additions to the site do not show up for apparently weeks on a DISCOVERY website should be much higher priority as this basically ruins the entire purpose of the site. This has clearly been an issue for a while now.
It’s extremely frustrating pushing my members to vote for me on a website for no reason as my server doesn’t actually gain any visibility from it.
If this issue is not resolved by Wednesday I will be removing all references of Top.gg from my personal server, as well as my network of over 400k members worth of servers that I am a partial shareholder of.
I speak for myself and clearly the many aspiring server owners that this is downright neglect at this point.
It won't be solved by Wednesday, search-related issues (including sorting and indexing) take a lot of time
It’s a fundamental aspect of the website. It should be a higher priority, or they should at least come out with an announcement acknowledging it.
That said, it doesn't affect everyone, and that's part of why they're taking so long
And I believe that's a high priority issue in their todo list
hi my bot project was declined, and the bot told me I need to contact with Krypton.
plz tell me who is Krypton?
I’m expecting the issue to be fixed.
It’s a fundamental aspect of the website and there are 15 full pages of people complaining about it in this channel alone. It’s been broken for long enough. Shows so much incompetency it should be a total embarrassment for a website focused around developers.
Coding websites isn't as easy as it seems, and given the sheer size of top.gg, bugs are expected to happen after big migrations (which happened not so long ago)
You just need to be patient, bashing at the team won't solve anything
Please contact @sturdy swan
Hi, the devs are fully aware of the search issues currently happening and are actively trying to fix that issue. Please note that there's still no ETA regarding a fix about this. Though fixing that issue is not as easy as going "click, fixed", it is an issue that has possibly being caused by how the site was previously implemented, thus why it might take so long to fix it.
I do get your frustration that Top.gg might've been one of the sites giving you the most traffic and just not so much right now, but please give the developers their time to fix that issue as it isn't one you can simply fix.
One of the terms that might actually apply in this case is so called "Tech debt" or "Technical debt". Basically adding a quick fix towards search would just have that issue happen later on again. Going more in depth with fixing that issue would get that issue fixed for a longer period and possibly avoid future issues about that feature aswell
Yes
u know how to setup this :<
Vote logging?
ye
There are a few different ways. Either make your own web server or bot to receive the webhook data and post it there from the webhook settings page or use a third-party tool like Vote Tracker bot or https://webhook-topgg.com/ (we don't provide support for either of those).
Simplifying top.gg webhooks for all users, allowing non-developers and developers to use webhooks for their bot and server without confusing configuration.
That isn't a bot
It's definitely not an official top.gg representative. Did you get a DM from it?
yeah
Could you please send me the ID and a screenshot of the message?
he told me I need to verified my account
Yeah that's a scam. Please send me the details above.
Thanks
since I need to solve my issue about my bot project
Admin-Bot#1487 was successfully banned.
and he dm me, told me that I created an ticket for support
What issue are you facing?
(by the way the best / only way you should seek support is in this channel or in DMs with an official staff member - someone who has the CM / mod / bot reviewer role). See my profile for examples.
thank you so much
Ok. Please contact @sturdy swan for more information about the decline reason.
I contact with him and waiting for reply
thanks again
No problem! 
Hello, would anyone have a complete tutorial teaching how to configure webhook with the custom voting system?
You should be able to find tutorials online. We don't provide any tutorials apart from our own documentation
I'm wondering tho, why doesnt the data get deleted after u delete ur bot? i just readded the same bot account ( using a different account ) and comments seem to be saved/not be erased? The same counts for stars
@cobalt sleet votes for my server are not restored until now.
My server has more than 70 votes when i collected it but they all gone and it became 20 I was about to collect 100 votes till now .
pls restore
I explained last week that this issue has been reported to the team and wouldn't be dealt with over the weekend. Please be patient.
@cobalt sleet can u unlock my server?
You opened a ticket didn't you?
can't u do it?
They're being dealt with in order of submission, and it's Monday morning.
monday afternoon
Not for our support team
😩
but u can do it? like on discord
coming back to this, is there any way i could delete the old comments on my bots page atleast?
nope
Log into your account, go to the bot page and click "delete"
Ah, I thought it was from my profile, thank you
still happening this and i waited few hours then also it is not working
Brehh
Please post a screenshot of the message and the user ID
i sent to your dm
@cobalt sleet ?
Not sure what the issue is there. Please send a ticket to support.
Need more advanced support?
Open a support ticket
is it correct that the recent downtime caused server votes to disappear?
I know that bot votes took a dip for a few hours and somewhat returned to normal but my servers seem to have lost a lot of votes.
I'm speaking of #3 on server list to 2nd page which is very annoying
I also have a new "month" in the vote credits tab of the server settings which shouldn't be there since I claimed 4/4 already
Auctions campaigns also aren't loading btw.
is there any way to change the pfp?
https://top.gg/bot/919061572649910292
konnichiwa, watashi wa lollipop desu
I am an anime/manga discord bot with many cool features!
-refreshdata @pastel lark
@pastel lark
Fetching Your New Bot Data
To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.
💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon or make sure you have changed the bot name and not the application name.
why are servers with less votes listed higher?
This is likely because those servers had less votes at the time they were last indexed.
hey, i added my bot to the site and after it joined the verification center it got rejected for the reason that Join4Join bots are not allowed or can't get verified i just want to ask why you have a verified join 4 join bots on your website ??
If you find a bot that breaks our guidelines feel free to click "report" on the bot page and provide as much information as possible. A moderator will investigate.
no i doesn't found but there is a lot of join4join bots i just wan't to ask why does my bot didn't get approved ?
can someone help me and maybe tell me what is the best way against raids...
Because they're against our guidelines
And Discord's Terms of Service
-guidelines
There's also more information in the screenshot linked in your decline reason
our Server got a raid which ping every single user many Times, pls help 
-support
@sturdy swan
This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!
but my bot is jon4join bot ?? and it don't have anything like broke you guidlines the only thing that is special about that it creates a share channel when it joins a server thats it
So it does unsolicited advertising? Same thing.
Using the Discord API to advertise a third-party is against TOS.
so how there is a verified share bots on you site ??
@hollow raft
If you find a bot on our site that does this, please report it and we will remove it.
it's verified from discord it self
Can somebody help?
I want to add my server to top.gg but everytime I finish writing all the server infos down the website start loading and loading.
It should be the upload button and it turns like that after clicking it
ok, i was just want to ask why and nothing more and sorry if i was annoying at somepoint
-ticket
@sturdy swan
Need more advanced support?
Open a support ticket
Sure! No problem!
Glad I could answer those questions for you.
Go to your profile on top.gg and it's in the page URL.
After I send the ticket they send me an email?
Yep
How long can that take?
Up to 1 week max but usually it's a couple of days.
Hi, I submitted my bot for first review. If I add new features during the review period, will it affect the review? Thank you!
Nah. As long as you keep the bot description and bot prefix up to date on Top.gg if you change anything you should be good
Oh, and to point out the obvious, if the bot is offline when we go to test it, it will be rejected. So make sure to try and keep downtimes to a minimum
If you need a longer maintenance window, we do respect it if you update the bot description with the maintenance timeframe
Thank you! Great help!!
Whats the green LIVE checkmark on bot's profile
ah aight
and it's in the bot list
if you click view you see
can someone help me with this?
To add to this, you can also put it in the Notes to Reviewer box that way when we approve it it's not still sitting on your desc if the time passed.
CC: @zinc junco
I can not login
@sturdy swan من هون ضيفه https://top.gg/bot/add
Discord is the easiest way to communicate over voice, video, and text. Chat, hang out, and stay close with your friends and communities.
Could you try clearing cache and cookies? Or another browser
Ok
Yeah it’s a new feature 👌
You can find it in the edit section of the bot
Should be around the Webhook tab
(On my phone atm, so can’t get detailed steps right now)
slick additions
i found it ty
Knwon issue in Opera GX. Try another browser
اضغط الخطوة التالية
ضغطت طلع لي ذا
When do you get this error? Logging in?
no he got it when he pressed the button that will take him to the second step of adding the bot
Would you mind asking them to send a screenshot of the options they put in for adding the bot? (On the first step)
سوي سكرين شوت للشي الي حطيته اول ما دخلت عشان تضيف البوت
بترجم لك
this is the screenshot @supple mica
Yup
Hmm, what's the username of the bot?
this is a screenshot of the first step
مافهمت ؟
اضغط على الزر المكتوب عليه ابحث عن بوت
طيب
وصور صورة وارسلها هنا
طيب اسم البوت شنو ؟
التاق حقه ؟؟
@hollow raft Make sure that what's after the # are numbers and not symbols. If the tag is meant to be NOV#1660 then the issue is there are symbols.
(thank you for translating btw
)
it's actually 1660
@sturdy swan
لا تترجمه وسويه
بدون ترجمة للعربي
خلي الرموز بالانجليزي
اوك
العفو
❤❤
it worked
Fantastic.
Glad it worked for you Noob 🙂
Thank you again @hollow raft for translating 
np 
-upto
The average up-to-date approval times are stated [here](#support message).
This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.
There is no exact time for how long bot approval will take.
There is a queue and you're not first, nor are you last.
Read more about our reviewal process here
1 week


Heya, is there any way to remove negative reviews? I got some from some "old friends" with whom I currently have a dispute, they want to harm me and my project to promote their project (they are acting like small kids). I've submitted already a report.

