#support

1 messages · Page 659 of 1

elder needle
#

ok then i dont know what the proplem is maybe ask an team member of top.gg

sturdy swan
#

and like on other bots it shows traffic something its not showing on my bot

elder needle
#

traffic?

#

wdym with traffic? the servers and sharts?

native laurel
#

<@&817055174613794826>

sturdy swan
#

it don’t shows anything

elder needle
#

do you added the top.gg api to your bot code?

sturdy swan
#

no

#

my code is in dart

#

there is no dart library for top.gg

elder needle
#

@sturdy swan now it is showing the server count for me on your bots page

sturdy swan
#

o

#

ty

elder needle
#

no proplem ;D

sturdy swan
#

what’s this

#

in bots

elder needle
#

the servers amount?

#

or what do you mean?

sturdy swan
#

oh

elder needle
#

oh and btw it can take up to 1 hour until the servers amount gets showed at the search for your bot. (sorry if my english is bad)

left yew
#

anyone else got their server votes reset?

elder needle
left yew
#

When do the votes reset monthyl

elder needle
#

uh

#

idk i gonna search

#

i think every month at the day you added your server/bot or it got approved

left yew
#

it had 25 votes yesterday

#

now its at 8

elder needle
#

do you know which day your bot got added and approved?

candid mica
left yew
#

oh that checks out

#

so they are working on restoring votes?

candid mica
#

they are already restoring them

#

try clearing your website cache

#

if that doesnt work then maybe wait for the support team to help you out

patent tundra
#

it passed 1h lmao

alpine garnet
#

lmao-

proper arrow
#

I submitted my bot a few days ago, but now it disappeared from my 'Your Projects' page.

#

Anyone know why?

patent tundra
#

i want to remove a server from topgg bc owner lost access what should i do?

supple mica
patent tundra
#

sure

patent tundra
supple mica
#

You can dm on Discord.

patent tundra
#

k

carmine trellis
#

any clue why webhooks are broken for me?

#

is the auth field required

#

ping me if you have a suggestion

long ferry
#

You cannot use discord webhooks for that

unreal condor
#

@long ferry bro I have another account and banned from top gg but now my banned removed I can login in website Topgg but I can't join server can you help me

long ferry
#

Could you tell me the user ID of the account you're referring to?

minor bough
#

Hello
How to change bot name in top.gg?

long ferry
wild stoneBOT
#

@minor bough

topgg Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
topggDotRed Click the Refresh Data button in the sidebar on the right.
topggDotRed Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon or make sure you have changed the bot name and not the application name.

unreal condor
long ferry
#

You need to first of all change it on discords end, use refresh data afterwards

left yew
#

Hope timeout, i have a problem aswell

long ferry
#

-appeal

wild stoneBOT
#

If someone you know has been banned here, then direct them to open a support ticket (select Account/Login issues and then Ban Appeals).

Here's more resources to read through regarding appeals: Ban Appeals

long ferry
#

you need to appeal here in order to use Top.gg again.

#

So you're technically ban evading and I will have to ban this account aswell

unreal condor
minor bough
#

Thankyou

long ferry
#

I am not seeing any unbans on the ID you gave me

#

Have you recently appealed?

unreal condor
long ferry
#

Appealing is basically requesting to be unbanned here again, consider reading the article linked above to learn more about it

torn saffron
#

hmhmhmhm
please fix the issue

left yew
#

Hope timeout

my votes got reset, but they didnt get restored like they said in #announcements
could you check my server? id = 698303277766410240

long ferry
left yew
#

Do you know of any other users who have not gotten their votes refunded?

minor bough
#

But is't working @long ferry

left yew
#

or is it just me 😳

minor bough
#

The name is still same

long ferry
#

then you have not properly followed the steps or not changed the correct name

#

Top.gg fetches your bots username, not the application name

minor bough
#

Yes

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In discord the name is changed

long ferry
#

whats the name supposed to be

minor bough
#

Before is yellox

long ferry
#

displays the correct name for me

#

clear your cache

#

-cacheclear

wild stoneBOT
minor bough
long ferry
#

clear your cache and check back

minor bough
#

Ok

wooden leaf
#

how long can searches updates?

long ferry
#

search might not be functional right now

lofty pendant
#

does anyone know how to solve this problem?

long ferry
#

use a different browser, brave or operagx seems to cause that particular issue

sturdy swan
#

Can I hurry to review the private bot because it is close to completing the 100 servers

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

winter walrus
sturdy swan
#

Ok

hexed vessel
#

Did smth happen to the site/the algorithm? I seem to have drammitcally decreased clicks and invites for a few days. I usually get at least 3-4 invites a day but I've been getting 0 invites for a few days. I didn't really change anything on the bot. Is this normal or did I do something I wasn't supposed to do?

patent needle
#

Hey, is it possible to check the bot queue? I mean place, where I can see my bot in the queue to be checked by moderators.
Sorry if I ask on the wrong channel.

long ferry
#

It is not possible

patent needle
#

okay, thank you for answer peepolovee

cobalt sleet
primal star
#

@gloomy shell Is my server votes restored?

#

-credits

#

--credits

winter walrus
primal star
cobalt sleet
primal star
cobalt sleet
#

Yep. Votes for all entities got wiped after the site went down during the week. Our engineers restored votes for bots it seems (up until April 7 at 12am UTC) but for some reason server votes don't seem to have been restored. We only started getting reports of this late on Friday so it won't be investigated until next week at the earliest.

undone quest
#

Hry

#

e

#

Team members can edit the bot?

#

if they have admin role?

#

<@&817055174613794826>

livid shell
#

Who is Dylan?

cobalt sleet
#

@supple mica

neon summit
#

My bot votes are not recovered.

twilit fox
#

@deft python thank me later

deft python
#

Thank

livid shell
cobalt sleet
primal star
primal star
#

@gloomy shell Please restore my server votes

#

Soon

winter walrus
left yew
#

just give all servers 20 votes and we'll forget about it 🤪

cobalt sleet
sand roost
#

Theres still no "Top servers bot is on" on my bot page. On my server it shows my bot tho

sturdy swan
#

when does it updates the votes for bot

#

its showing wrong number

#

for how much time does it caches it

cobalt sleet
#

-sitecache

wild stoneBOT
#

The issue you're experiencing is due to server-side caching. Please wait for up to 1 hour for site cache to clear before trying again. You may also need to clear your browser cache.

sturdy swan
#

ah ok

terse hatch
cerulean ember
#

If you're facing any problem with top.gg api you can ask in #topgg-api with ss of error it's showing you.

terse hatch
#

im not facing any error bc idk what to do

cunning owl
#

You simply send a POST request to topgg with your accurate stats frequently follow the body structure you can see in the docs

#

You can also use an existing library for your language to do the job for you.
More infos about them can also be found in the docs

supple mica
wild stoneBOT
#

@terse hatch

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

supple mica
#

Go to the library of your choice for examples

sturdy swan
#

Hello, the votes on my server have been reset for some reason, it’s back to 3 votes now

winter walrus
sand lotus
#

@gloomy shell
Hello,
I was curious what's the NSFW content that you saw in the /anime bilgi command. Was it content or picture?

gloomy shell
#

we dont moderate nsfw text, only pictures

sand lotus
#

@gloomy shell what's the anime name? Would you provide me?

gloomy shell
#

there are multiple

#

either remove the image or make the command nsfw channels only

sand lotus
#

@gloomy shell I will remove the picture. If I edit and re submit, is there priority status or I will wait again same duration for approve process

gloomy shell
#

you have to wait again.

sand lotus
sturdy swan
shut yarrow
#

the bot will be added here after verification?

hexed vessel
#

I think this really needs to be offset with some small bot growth program or big bots will just get bigger and small bots will be small for a long time

shut yarrow
#

Ohk

cobalt sleet
hexed vessel
#

I see, I guess thats fine then

#

but it would be great if this could be announced for other ppl

primal star
#

-credits

#

-credit

#

Lol

long ferry
#

staff only

twin ginkgo
#

Hello. I applied for a bot verification 4 days ago, I would just like to know how it will notify me if I was accepted or not. Will it send something to me via Direct Messages or Email?

long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

long ferry
#

-notified

wild stoneBOT
#

If your bot is approved:
You'll get a DM from @wild stone and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

twin ginkgo
#

Awesome, thankyou!

tulip solar
#

Hi, for some reason, my bots avatar is not showing up. I clicked the refresh button and its been 1 day but no change. I also cleared the cache but that did not help

static venture
#

i think you have to clear cache or smth

tulip solar
#

I did

#

but atleast its showing up for you

#

thats all I gotta know

static venture
#

yep

sturdy swan
warped vector
#

Hello

#

I need help

#

<@&817055174613794826> sorry for the ping, my freind made an application, but he forgot to mention in which channel we will be viewing the applications how can we edit on that and set a channel

supple mica
#

What kind of application did they make?

sturdy swan
warped vector
#

They created an application for an admin

supple mica
#

Bot Reviewer application?

gloomy shell
warped vector
#

Wait, I thought this is easy application discord support server

gloomy shell
#

ive not seen this happen before hmm

sturdy swan
#

😭

warped vector
supple mica
supple mica
wild stoneBOT
#

@warped vector

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

sturdy swan
warped vector
#

Ok bye

#

Thanks for help

supple mica
#

That would probably be why, you're not the server owner.

sturdy swan
#

What should I do

supple mica
#

You can keep trying every so often, however if that doesn't work the server owner will have to add the server.

#

Wait a second it would seem I've been bamboozled

#

You're trying to add a bot, not server, my mistake !

supple mica
sturdy swan
#

lets try it

#

I added bot before maybe I can't add 2nd bot. Is it possible?

supple mica
#

It should still work fine!

sturdy swan
minor karma
#

ok so my bot has exclusive commands which are only usable in it's support server, some are in beta

#

is that cool or no?

supple mica
#

If they're public commands a bot reviewer will need to be able to execute them in our test server.

sturdy swan
#

same...

minor karma
supple mica
#

You can add a note in your bot application for the reviewer to contact you for temporary usage of those commands.

supple mica
#

No problem! s_happy_panda

next sedge
#

A question, when you've already added your bot to the top.gg page, do you have to do something else?

supple mica
#

Once you've added your bot to topgg and it's pending review, you can just wait 🙂

next sedge
#

How many minutes or seconds?

#

Or it's weeks

static venture
supple mica
wild stoneBOT
#

@next sedge

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

next sedge
#

Oh, thanks

hollow folio
#

when is the search gonna be fixed

long ferry
#

asking almost every day wont change the fact that there's no eta

gentle garnet
wooden leaf
#

hey guys, i changed my bot's name but the search query to find it is still the same

long ferry
#

Search may not work right now

slender falcon
supple mica
#

Not all icons are staying with your theme, some are defaulting back to pink

slender falcon
#

Oh I see

#

I missed that

#

damn thats nearly unnoticeable rofl

gentle garnet
#

it triggers me a lot for some reason lol

slender falcon
#

trust me

#

I have slight OCD

#

Thats gonna haunt me now

#

I hate you /s, but thank you for making it noticed lol

gentle garnet
#

np lol

patent needle
#

Hey, if in the description I add information for a moderator who will check the bot, will it be okay?

patent needle
#

okay, thank you

opaque fulcrum
#

I tried adding the top.gg but to my server so i could add my server to top.gg website but its not working

#

Top.gg bot is in my server but its still not working

cerulean ember
#

Do you have server ownership? @opaque fulcrum

opaque fulcrum
#

Yes @cerulean ember

#

Ahh nevermind! I figured it out 2wheart

vernal swan
#

@hot stag

#

Login to top.gg and sign in. Click the 3 lines next to your PFP sign in and click Add Discord server

terse hatch
#

im trying to post my server count on my bot's top.gg page but i get this error (python)

code:
`from discord.ext import tasks
from discord.ext.commands import bot, Bot
import topgg

dbl_token = "my token"
bot.topggpy = topgg.DBLClient(bot, dbl_token)

@tasks.loop(minutes=30)
async def update_stats():
try:
await bot.topggpy.post_guild_count()
print(f"Posted server count ({bot.topggpy.guild_count})")
except Exception as e:
print(f"Failed to post server count\n{e.class.name}: {e}")

update_stats.start()`

error:
Traceback (most recent call last): File "C:\Users\---\Desktop\chat checker\server_count.py", line 6, in <module> bot.topggpy = topgg.DBLClient(bot, dbl_token) File "C:\Users\---\AppData\Local\Programs\Python\Python310\lib\site-packages\topgg\client.py", line 94, in __init__ self.loop = bot.loop AttributeError: module 'discord.ext.commands.bot' has no attribute 'loop'

#

can someone help

balmy sluice
#

I need help

#

@lone anvil I need help

#

When I wanna use the bot it asked me for tags

#

When I wanna do it it says no results found

cobalt sleet
balmy sluice
cobalt sleet
#

Can you please send a screenshot of the issue?

balmy sluice
#

Ok

cobalt sleet
#

You need to type your server categories in there

#

Topics your server is about

#

-addserver

wild stoneBOT
#

topgg Adding Your Server To Top.gg

So you want to list your server on Top.gg? We have a support article to help guide you through the process! If you need more help please contact us in #support!

topggDotRed Click here to follow our guide!

cobalt sleet
#

You can find a full explanation at the link above

sturdy swan
#

I wanna remove some of my bot and servers from top.gg!
How can I?

gray kernel
shut relic
#

if someone votes bot how to give it a role on the support server?

gray kernel
half lichen
#

can someone help me with the delete my bot trufty from top.gg?

gray kernel
half lichen
#

where?

gray kernel
half lichen
#

i don't see any button delete

gray kernel
#

you don't have this when you access the "Edit" page for your bot?

half lichen
#

no

gray kernel
#

okay, please could you send a screenshot of the full page?

shut relic
#

delete

#

button

#

is here

gray kernel
#

thanks Gicu!

half lichen
#

i didn't have

gray kernel
#

and send a screenshot of that

half lichen
#

but my bot

#

there is even more

gray kernel
#

you're on the preview of your bot page

half lichen
#

yep

#

because my bot has not been added yet

gray kernel
#

it was approved yesterday though

#

so you should be able to delete it

#

what's the reason you'd like for it to be deleted?

half lichen
#

I don't want the project environment

gray kernel
# shut relic

out of curiousity, does the lefthand menu on the "Edit" page look the same as Facez for you?

half lichen
#

yep

#

no**

#

sry

#

XD

shut relic
gray kernel
gray kernel
shut relic
#

with pleasure

gray kernel
#

reason i'm asking is because i don't have a bot myself that i could test this with lol

shut relic
#

From what I've tested, no

gray kernel
#

okay, thanks again!

#

please don't advertise in here

stark sable
#

Sorry

gray kernel
#

thanks avoLove

stark sable
sudden tinsel
#

how does my friend add me as a creator in the server topgg site

gray kernel
# sudden tinsel how does my friend add me as a creator in the server topgg site

they can create a team and add you there as an admin / moderator. read more here: https://support.top.gg/support/solutions/articles/73000510559-teams-overview

sturdy swan
gray kernel
sturdy swan
gray kernel
#

for servers, it's shown both on the edit page and the server page itself

gray kernel
#

np avoLove

loud furnace
#

Im trying to buy from donate website to a server but when i enter my name it doesnt pop up

sturdy swan
#

where do we see our announcements in top.gg

brittle berry
#

my bot got approved on top.gg however i cant find the bot page on he website?

wild stoneBOT
#

@loud furnace

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

gray kernel
wild stoneBOT
#

@brittle berry

Thanks for reporting this bug!

This is a known issue that our engineering team will be looking into. Unfortunately, there's no estimated time for when this will be fixed at the moment.

topgg If needed, you can also report bugs by submitting a support ticket.

gray kernel
#

please allow up to two weeks for your bot to be indexed

brittle berry
gray kernel
#

yeah, so it'll show on your profile, but it'll take up to two weeks for your bot to show up in search

placid radish
#

@gloomy shell help pls

#

@long ferry help

gray kernel
#

@placid radish please dont ping specific staff members like that

long ferry
#

Ask your question instead of pinging

gray kernel
#

^

placid radish
#

O

#

Okay so

#

My server can't get approved and I can't access the article

#

Hello?

long ferry
#

Servers do not undergo an approval process

placid radish
#

I ss u

#

See

#

😩

long ferry
#

You're viewing a preview

#

Try to exit that preview by clicking the x on the right side of that "this is how your page will look" message

placid radish
#

Wat

#

Also

#

I click on the vote link and this happens @long ferry

#

Y

#

Pls help

gray kernel
#

your server isn't fully listed

#

please access the "edit" page and fill in the remaining details

sturdy swan
#

can anyone provide me some support on listing my server on top.gg?

placid radish
#

What?

sturdy swan
#

I have logged onto my holder account on discord but I can't manage to add it to the website do I need to invite the bot first?

placid radish
#

Didn't work

gray kernel
gray kernel
sturdy swan
#

Oh I see

#

My bad

#

Thanks alot elle

gray kernel
#

np avoLove

sturdy swan
#

🤝

gray kernel
placid radish
#

O

#

Now how do I get that

#

I have a bot that does it

gray kernel
#

np. i've looked up your discord user ID and it doesn't seem like you've actually added your server to our website

placid radish
#

A

long ferry
gray kernel
placid radish
#

I did

gray kernel
#

if you still have questions after that, feel free to come back here and ask

placid radish
#

Ohh

#

I know

#

I finished step 2 and closed the tab now how do I get it back up

gray kernel
placid radish
#

Ik

#

I close the tab where I setup

#

🤦‍♂️

#

Like the 4 steps thingy

gray kernel
#

you'll find your server there

placid radish
#

Ok

gray kernel
#

either it'll have a button saying "add to top.gg" or you can press "edit" on it

#

go from there

placid radish
#

Ok

stone cradle
#

not sure if this is the right channel, but if my bot that i’m working on gets approved , will both I and the other owner get the bot dev role or only the discord account the bot listing is linked to?

placid radish
#

Didn't work

gray kernel
gray kernel
stone cradle
placid radish
#

I mean I closed this tab without finishing

gray kernel
#

because i have no idea what is causing your issues

gray kernel
peak patrol
#

Cf

long ferry
placid radish
#

Hmmmmmm

#

Can U send me the vote page

#

BCS it doesn't seem to work

#

Really annoying

long ferry
#

-cacheclear

wild stoneBOT
long ferry
#

You're likely viewing an old version of that page

#

It is publicly accessible

placid radish
#

yes

#

Where do you get your server vote page

gray kernel
# stone cradle Thanks!

okay, it seems that only the owner/submitter is the one who'll receive a role. our team has already had feedback about giving the role to bots with multiple devs, but it hasn't been implemented as of yet baldmisonod hope that helps!

stone cradle
placid radish
#

Nvm it's good

gray kernel
stone cradle
gray kernel
#

np, thank you for understanding avoLove

sturdy swan
#

Is there a way to get the top3 voters of the week for my server?

long ferry
#

If your server gets enough votes, it might make it into the top voted servers yeah

#

Though don't think we have a per-week system

exotic night
#

whats wrong with this?

long ferry
#

are you possibly an admin on that server instead of the owner?

exotic night
#

ya

#

owner suppose to do that?

long ferry
#

theres an issue with adding servers as an admin right now

#

ask the owner to add it instead

exotic night
#

ok

placid radish
#

My friend has the same problem when trying to vote while I vote just fine

#

And it's back to the 403 again

#

How to fix it is recurring @long ferry

cobalt sleet
placid radish
#

Thanks for that

fluid rapids
#

One message removed from a suspended account.

cobalt sleet
sturdy swan
cobalt sleet
#

Maybe Vote Tracker? I don't know I've never used it.

sturdy swan
#

Okay thanks

cursive siren
#

Hello, I have a question, if I found a server that encourages users to install sites (probably fake) for selfbot and raid discord servers and others, what should I do except report it?

long ferry
#

you can possibly report it directly to me if you wish to

cursive siren
#

I was banned from the server but I have the link

long ferry
#

otherwise you can report them to discord aswell

#

if they're not on top.gg, nothing we can do on our end

cursive siren
#

ok thank you ^^

sturdy swan
sturdy swan
shut yarrow
#

Bot is not coming in search does it take more time than 1 day?

sturdy swan
#

🙂

long ferry
sturdy swan
#

What Did I Did

#

Now What Should I Do

gray kernel
#

-knownissue

wild stoneBOT
#

Thanks for reporting this bug!

This is a known issue that our engineering team will be looking into. Unfortunately, there's no estimated time for when this will be fixed at the moment.

topgg If needed, you can also report bugs by submitting a support ticket.

shrewd whale
#

Guys how to know that my bot provided or not
its not showing my bot in profile is that no?

cerulean ember
#

-notified @shrewd whale

wild stoneBOT
#

@shrewd whale

If your bot is approved:
You'll get a DM from @wild stone and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

zinc oracle
cerulean ember
#

Oh yes

shrewd whale
#

my friend submit bot and idk why he cant join this server and he open the ticket idk why he cant join

cerulean ember
#

Id?

shrewd whale
#

this is his id

cerulean ember
#

Your friend's bot recently got declined

shrewd whale
#

i get it thanks

cerulean ember
#

About not joining I'm not sure maybe they got banned from this server from their alt? What's showing them is it "user banned from this guild" at the time of joining server?

shrewd whale
#

What's showing them is it "user banned from this guild" at the time of joining server? this one

cerulean ember
#

@zinc oracle ^^

humble gust
#

Anyway to use different email for auctions then the one linked with discord?

zinc oracle
humble gust
zinc oracle
shrewd whale
shrewd whale
zinc oracle
#

I'm not sure then, they are not banned from this server.

shrewd whale
#

idk why when he click the invite link it says user banned from this guild

gray kernel
#

either someone's used their phone number and gotten banned off this server or someone with the same IP has been banned

long ferry
#

Please note that we cannot help without knowing what account they were previously banned from, aswell as cannot help figure that out

shell inlet
#

um hi?

#

why'd you ping me

turbid lake
#

Because My Bot Got Rejected

#

I Need To DM You

shrewd whale
sturdy swan
#

I am good.

raven cairn
#

the heck?

#

there is nothing highlighted

zinc oracle
#

is there no highlighted fields?

raven cairn
#

no

zinc oracle
#

sometimes refreshing fixes the issue.

#

or

wild stoneBOT
shut relic
#

ban this man

#

promote server

#

fake info

#

@sturdy swan

supple mica
#

-b 962607117221646347 Card scam

wild stoneBOT
#

upvote lilpoug59#0492 was successfully banned.

exotic night
#

🤨

#

@fluid birch can you help me with this ^^

fluid birch
exotic night
#

i was using chrome then changed to samsung browser

#

also tried in 2nd phone

fluid birch
#

which bot are you trying to submit?

#

might be due to site cache as it was denied recently. Wait a few hours and try again

vale minnow
cobalt sleet
#

Try refreshing? It seems to be up for me

raven cairn
#

the hell

#

my bot isnt showing up if I search for him

raven cairn
#

bro

noble badge
#

What your botid

raven cairn
noble badge
#

Told ya

raven cairn
#

what

noble badge
#

Just do that

raven cairn
#

its still not in the search result

raven cairn
noble badge
#

Yea it can’t work like that

raven cairn
#

and why?

noble badge
#

No idea

raven cairn
#

then why ur answering

noble badge
#

I was trying to help you

raven cairn
#

ok

#

but u didnt

#

sorry

noble badge
#

Ik but I tried same thing on mee6 not there*

raven cairn
noble badge
#

Press enter

raven cairn
#

still there

noble badge
#

Hm

#

I tried it with my bot it pops up

#

Idk

sturdy swan
#

Hey, I have a request, I bought minus Bot, I want adding to top.gg but this bot before banned in top.gg, now I want adding to top.gg you can unbanning my bot?

#

Someone help me?

strong fiber
#

Hello, I wanted to add my discord bot to top.gg and it was not accepted. How can I apply again?

misty sparrow
#

By reapplying on the same page that you applied the first time

quiet viper
#

adding balance still doesn't work

#

I have been trying for two weeks now but it does not work

#

I get this message every time I try to check out

#

I have tried both card and paypal

#

It does not let me nomatter how I do it

#

Even though all of the information is correct

noble badge
#

Make testing server it will help*

jaunty python
#

is there anyone who can help

#

how watch bot info with luca

supple mica
#

Hello d_wave

jaunty python
#

hi

supple mica
supple mica
wild stoneBOT
#

@quiet viper

Thanks for reporting this bug!

This is a known issue that our engineering team will be looking into. Unfortunately, there's no estimated time for when this will be fixed at the moment.

topgg If needed, you can also report bugs by submitting a support ticket.

supple mica
#

Have you tried clearing cache & another browser? If so, does the issue still persist

supple mica
#

You can't add bots to this server! To test them, we add them to our verification center

supple mica
wild stoneBOT
#

@raven cairn

Thanks for reporting this bug!

This is a known issue that our engineering team will be looking into. Unfortunately, there's no estimated time for when this will be fixed at the moment.

topgg If needed, you can also report bugs by submitting a support ticket.

jaunty python
supple mica
#

#commands dbl-botinfo <BOTID> or -botinfo <BOTID>

jaunty python
#

i found thanks

silk fulcrum
#

the website keeps giving me an error when trying to login

supple mica
silk fulcrum
supple mica
# silk fulcrum

Can you try on another browser please such as Chrome or Opera?

silk fulcrum
#

this is opera

#

well, opera GX

supple mica
#

Yeah its a known issue on Opera GX.

#

That would be why

#

Can you use another please.

silk fulcrum
#

sure

sturdy swan
#

What does this mean ?

#

For developers that have a bot listed on topgg and aren't able to complete the verification are they forced to remove their bot since it's capped to 100?

jaunty python
#

@supple mica I can't find where to edit bot owners

supple mica
supple mica
sturdy swan
supple mica
jaunty python
#

in -botinfo i saw deleted-user

sturdy swan
#

no commands work when not in voice channel..

supple mica
supple mica
jaunty python
sturdy swan
supple mica
supple mica
sturdy swan
supple mica
#

If you've questions as to why your bot was declined. However, I would recommend readding your bot to Topgg.

sturdy swan
#

I don't understand why it was rejected.What exactly is the reason for rejection?

#

My bot commands are working

#

it says it doesn't work on reason, as far as I understand, I don't know your language. @supple mica

mortal wasp
#

site down?

sturdy swan
#

97% My Command works on Voice channel. Could this be a problem? @supple mica

supple mica
#

Your bot commands didn't work when Mac tested them. You need to readd your bot on Topgg and go from there.

knotty parcel
#

Seems like the site is down again.

supple mica
waxen lantern
#

is there a problem with website?

knotty parcel
#

I see.

waxen lantern
#

yes...

mortal wasp
#

i just added my bot lol

hasty zenith
#

It'd loading loading loading loading (to the tune of rolling rolling rolling rolling)

orchid horizon
#

site ??

hasty zenith
orchid horizon
sturdy swan
#

i cant get on website

#

it says "stream timeout"

cobalt sleet
#

The site is experiencing some technical difficulties at the moment. Engineers are looking into it as we speak.

sturdy swan
#

ah okay

gentle garnet
#

kk

cobalt sleet
green sierra
green sierra
stuck field
jaunty python
#

@supple mica can you watch dm

hasty zenith
#

Y'all can't read to save your life

stuck field
#

xd 😄

hasty zenith
#

mikey_bruh if you would have read like 3 messages up you'd know why

stuck field
green sierra
cobalt sleet
cobalt sleet
#

We don't have any rule against this

#

As long as the bot is already approved

#

If it's in queue and capped at 100 and is in 100 servers we can't invite it to our testing server and therefore cannot test it.

sturdy swan
#

It’s already approved I was just wondering

#

thanks

cobalt sleet
#

If it's already approved and capped at 100 servers and is in 100 servers we'll leave it on the site until it passes verification

#

We won't remove it for that reason in any case

sturdy swan
#

Well I don’t think I’m ever going to pass verification

languid briar
#

webstie down or something tf?

#

stuck loading for ages

#

any other website works

supple mica
modest bough
#

I can't vote

sturdy swan
#

why still offline

#

i need to vote

fluid birch
fluid birch
sturdy swan
fluid birch
sturdy swan
#

thank you sir

next star
#

is the site dead

#

alr

static venture
#

💀

zinc holly
#

If my bot gets accepted, how will I get notified?

long ferry
#

-notified

wild stoneBOT
#

If your bot is approved:
You'll get a DM from @wild stone and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

zinc holly
#

Thanks ^^

polar wind
#

I have been experiencing issues when voting in Mobile for the past month, to the point the site isn't even loading, I don't know what to do
<@&817055174613794826>

wild stoneBOT
polar wind
#

thanks!

twin ginkgo
#

Hello, my bot got approved on Top.gg about roughly.. 30 minutes ago. How can I find the link to vote for it? I tried going on the Website and search up my bots name but I can't find it. I'm pretty new to how this works, so if anyone could help that would be great! IconWumpusCuddle

polar wind
# wild stone

it doesn't work on mobile
edit: nvm I cleared the cookies and everything seems to be right

supple mica
#

Search is a known issue right now, you can go to your botlink using it's ID or through your profile on top gg.

frosty flare
#

i cant leave a team. i click leave team and confirm but nothing happens

static venture
twin ginkgo
twin ginkgo
#

It doesn't show votes here, @static venture

static venture
#

click ur bot

twin ginkgo
static venture
twin ginkgo
#

Alright, hold on

cobalt sleet
twin ginkgo
modest mulch
#

Hi my bot has been approved by top.gg as i got a dm from @wild stone but i search for my bot on the top.gg website and only my server comes up and not my bot. Is this supposed to happen?

#

and around 5 people have voted for it

supple mica
#

Search is a known issue right now!

#

-knownissue

wild stoneBOT
#

Thanks for reporting this bug!

This is a known issue that our engineering team will be looking into. Unfortunately, there's no estimated time for when this will be fixed at the moment.

topgg If needed, you can also report bugs by submitting a support ticket.

modest mulch
#

ok

#

All the votes for my bot are automatically moved to my server.

elfin summit
#

hello i bought something like this and I fixed the problem, I wonder what should I do?

sturdy swan
elfin summit
#

eyvallah dostum

elfin summit
#

i sent it thanks

sturdy swan
#

it doesnt works

supple mica
#

Secret pro tip, go to a 404 page it will log you out automatically 👀

sturdy swan
#

how to come to it :c

supple mica
sturdy swan
#

ok xD

#

ty

supple mica
#

That's how it's intended to work. You can't say otherwise

sturdy swan
#

I just realized that top.gg allows rewards for voting

#

But would I be able to assign a long term role to voters if I found a way using a custom discord bot

sturdy swan
#

Thank you, I just got an idea that I dont think has been used by any other server

sturdy swan
#

my server is not showing up in search results

supple mica
#

Search is a known issue right now, it can take a few days to show.

sturdy swan
#

its been a week

#

is there any way to manually add it

frosty flare
woeful sluice
#

Top.gg didn't update the server count for my bot even when I clicked Refresh Data

hollow folio
#

any help its been a month almost

long ferry
#

As mentioned the other 2-3 days, still an issue, no ETA

#

Would kindly ask you to stop continuously asking

rapid fog
#

why aint top.gg declinging bots even they havent tested it yet...

supple mica
#

If there's something declinable on your bot page, it will be declined then and there.

#

Before any testing starts.

glossy light
#

My bot might not respond to it command due to coding a game into it!

grand ravine
#

You need to make sure it works by the time to review

glossy light
#

The command wont be publish

#

Since it in testing

grand ravine
#

Around 2 weeks from submission

glossy light
#

ye

#

btw u code discord.js?

#

v12

grand ravine
#

So if you're anywhere near that you're in the danger zone

grand ravine
#

Also u should update ur version, v12 is already outdated

glossy light
#

I kinda dont want to restart

#

So ima stick with v12

#

And i am starting to get use to v12

sturdy swan
#

I personally feel that an issue where new additions to the site do not show up for apparently weeks on a DISCOVERY website should be much higher priority as this basically ruins the entire purpose of the site. This has clearly been an issue for a while now.

It’s extremely frustrating pushing my members to vote for me on a website for no reason as my server doesn’t actually gain any visibility from it.

If this issue is not resolved by Wednesday I will be removing all references of Top.gg from my personal server, as well as my network of over 400k members worth of servers that I am a partial shareholder of.

I speak for myself and clearly the many aspiring server owners that this is downright neglect at this point.

grand ravine
#

It won't be solved by Wednesday, search-related issues (including sorting and indexing) take a lot of time

sturdy swan
#

It’s a fundamental aspect of the website. It should be a higher priority, or they should at least come out with an announcement acknowledging it.

grand ravine
#

That said, it doesn't affect everyone, and that's part of why they're taking so long

#

And I believe that's a high priority issue in their todo list

jade wedge
#

hi my bot project was declined, and the bot told me I need to contact with Krypton.

#

plz tell me who is Krypton?

sturdy swan
#

I’m expecting the issue to be fixed.

It’s a fundamental aspect of the website and there are 15 full pages of people complaining about it in this channel alone. It’s been broken for long enough. Shows so much incompetency it should be a total embarrassment for a website focused around developers.

grand ravine
#

Coding websites isn't as easy as it seems, and given the sheer size of top.gg, bugs are expected to happen after big migrations (which happened not so long ago)

#

You just need to be patient, bashing at the team won't solve anything

cerulean ember
long ferry
# sturdy swan I’m expecting the issue to be fixed. It’s a fundamental aspect of the website a...

Hi, the devs are fully aware of the search issues currently happening and are actively trying to fix that issue. Please note that there's still no ETA regarding a fix about this. Though fixing that issue is not as easy as going "click, fixed", it is an issue that has possibly being caused by how the site was previously implemented, thus why it might take so long to fix it.

I do get your frustration that Top.gg might've been one of the sites giving you the most traffic and just not so much right now, but please give the developers their time to fix that issue as it isn't one you can simply fix.

#

One of the terms that might actually apply in this case is so called "Tech debt" or "Technical debt". Basically adding a quick fix towards search would just have that issue happen later on again. Going more in depth with fixing that issue would get that issue fixed for a longer period and possibly avoid future issues about that feature aswell

mighty marten
#

@real laurel only ownership can setup top.gg server ?

cobalt sleet
#

Yes

mighty marten
cobalt sleet
#

Vote logging?

mighty marten
cobalt sleet
#

There are a few different ways. Either make your own web server or bot to receive the webhook data and post it there from the webhook settings page or use a third-party tool like Vote Tracker bot or https://webhook-topgg.com/ (we don't provide support for either of those).

jade wedge
#

sorry

#

does any one know the admin bot?

cobalt sleet
#

It's definitely not an official top.gg representative. Did you get a DM from it?

cobalt sleet
#

Could you please send me the ID and a screenshot of the message?

jade wedge
#

he told me I need to verified my account

cobalt sleet
#

Yeah that's a scam. Please send me the details above.

jade wedge
#

Admin-Bot#1487

cobalt sleet
jade wedge
#

since I need to solve my issue about my bot project

cobalt sleet
#

-b 894876574766223382 Top.gg support scam

wild stoneBOT
#

upvote Admin-Bot#1487 was successfully banned.

jade wedge
#

and he dm me, told me that I created an ticket for support

cobalt sleet
#

What issue are you facing?

#

(by the way the best / only way you should seek support is in this channel or in DMs with an official staff member - someone who has the CM / mod / bot reviewer role). See my profile for examples.

jade wedge
cobalt sleet
#

Ok. Please contact @sturdy swan for more information about the decline reason.

jade wedge
#

thanks again

cobalt sleet
#

No problem! darkHappy

frank aspen
#

Hello, would anyone have a complete tutorial teaching how to configure webhook with the custom voting system?

cobalt sleet
#

You should be able to find tutorials online. We don't provide any tutorials apart from our own documentation

solemn egret
#

nvm

fringe surge
#

I'm wondering tho, why doesnt the data get deleted after u delete ur bot? i just readded the same bot account ( using a different account ) and comments seem to be saved/not be erased? The same counts for stars

primal star
#

@cobalt sleet votes for my server are not restored until now.
My server has more than 70 votes when i collected it but they all gone and it became 20 I was about to collect 100 votes till now .
pls restore

cobalt sleet
placid radish
#

@cobalt sleet can u unlock my server?

cobalt sleet
placid radish
#

its been 17 hours

cobalt sleet
#

Then it's being dealt with

#

Be patient

placid radish
#

can't u do it?

cobalt sleet
#

They're being dealt with in order of submission, and it's Monday morning.

placid radish
#

monday afternoon

cobalt sleet
#

Not for our support team

placid radish
#

😩

placid radish
urban yarrow
#

Hi, how can I remove a bot from top.gg? The bot has been dead for about 1 year.

fringe surge
sturdy swan
#

nope

cobalt sleet
urban yarrow
exotic night
jaunty python
#

@cyan palm

#

can you help me?

#

dm ad

cobalt sleet
jaunty python
cobalt sleet
#

Not sure what the issue is there. Please send a ticket to support.

wild stoneBOT
unkempt solstice
#

is it correct that the recent downtime caused server votes to disappear?

#

I know that bot votes took a dip for a few hours and somewhat returned to normal but my servers seem to have lost a lot of votes.

#

I'm speaking of #3 on server list to 2nd page which is very annoying

#

I also have a new "month" in the vote credits tab of the server settings which shouldn't be there since I claimed 4/4 already

#

Auctions campaigns also aren't loading btw.

pastel lark
cerulean ember
#

-refreshdata @pastel lark

wild stoneBOT
#

@pastel lark

topgg Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
topggDotRed Click the Refresh Data button in the sidebar on the right.
topggDotRed Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon or make sure you have changed the bot name and not the application name.

fiery matrix
#

Is this error due to the code to send data to top.gg?

plush moat
#

why are servers with less votes listed higher?

cobalt sleet
hollow raft
#

hey, i added my bot to the site and after it joined the verification center it got rejected for the reason that Join4Join bots are not allowed or can't get verified i just want to ask why you have a verified join 4 join bots on your website ??

cobalt sleet
#

If you find a bot that breaks our guidelines feel free to click "report" on the bot page and provide as much information as possible. A moderator will investigate.

hollow raft
sturdy swan
#

can someone help me and maybe tell me what is the best way against raids...

cobalt sleet
#

Because they're against our guidelines

#

And Discord's Terms of Service

#

-guidelines

cobalt sleet
#

There's also more information in the screenshot linked in your decline reason

sturdy swan
wild stoneBOT
#

@sturdy swan

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

hollow raft
cobalt sleet
#

So it does unsolicited advertising? Same thing.

#

Using the Discord API to advertise a third-party is against TOS.

hollow raft
cobalt sleet
#

If you find a bot on our site that does this, please report it and we will remove it.

hollow raft
cobalt sleet
#

Doesn't matter

#

Lots of Discord verified bots break TOS. It doesn't make it ok.

sturdy swan
#

Can somebody help?
I want to add my server to top.gg but everytime I finish writing all the server infos down the website start loading and loading.
It should be the upload button and it turns like that after clicking it

hollow raft
wild stoneBOT
cobalt sleet
sturdy swan
#

Where I can find my top.gg user ID?

cobalt sleet
sturdy swan
cobalt sleet
#

Yep

sturdy swan
#

How long can that take?

cobalt sleet
#

Up to 1 week max but usually it's a couple of days.

zinc junco
#

Hi, I submitted my bot for first review. If I add new features during the review period, will it affect the review? Thank you!

dreamy abyss
#

Oh, and to point out the obvious, if the bot is offline when we go to test it, it will be rejected. So make sure to try and keep downtimes to a minimum

#

If you need a longer maintenance window, we do respect it if you update the bot description with the maintenance timeframe

zinc junco
#

Thank you! Great help!!

sturdy swan
#

Where can I find the Top.gg Token?

ashen tinsel
#

Whats the green LIVE checkmark on bot's profile

shut relic
#

this?

ashen tinsel
#

i think

sturdy swan
#

it means your bot is approved from top.gg

ashen tinsel
#

ah aight

sturdy swan
#

and it's in the bot list

shut relic
#

if you click view you see

sturdy swan
ashen tinsel
#

got it

#

its quite new, cuz when my bot approved, it wasnt there

sturdy swan
#

ok

#

هلا

#

بدي أضيف بوتي

#

للموقع top gg

rigid valley
flint crag
#

I can not login

hollow raft
dreamy abyss
flint crag
#

Ok

dreamy abyss
dreamy abyss
ashen tinsel
supple mica
hollow raft
sturdy swan
hollow raft
#

صوره كامل وابعته

#

@sturdy swan

sturdy swan
#

طيب

#

ذا كامل اخوي @hollow raft

supple mica
sturdy swan
#

ذا انكليزي

hollow raft
supple mica
sturdy swan
#

ذحين ايش اسوي ؟

#

ترا ماعرف انكليزي

hollow raft
hollow raft
sturdy swan
#

اوك

#

شوفو

#

960619093931741245

#

ذا حطيت

hollow raft
sturdy swan
#

Yup

supple mica
#

Hmm, what's the username of the bot?

hollow raft
hollow raft
#

@sturdy swan

sturdy swan
#

مافهمت ؟

hollow raft
sturdy swan
#

طيب

hollow raft
#

وصور صورة وارسلها هنا

sturdy swan
#

ذا طلع لي

hollow raft
sturdy swan
#

NOV

#

اسم بوت NOV

hollow raft
sturdy swan
#

ثواني

#

NOV#١٦٦٠

#

ذا

supple mica
#

@hollow raft Make sure that what's after the # are numbers and not symbols. If the tag is meant to be NOV#1660 then the issue is there are symbols.

#

(thank you for translating btw patcri )

sturdy swan
#

1660

#

مش 77

hollow raft
#

@sturdy swan

#

لا تترجمه وسويه

#

بدون ترجمة للعربي

#

خلي الرموز بالانجليزي

sturdy swan
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اوك

sturdy swan
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صارررت

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شكرا

hollow raft
sturdy swan
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❤❤

hollow raft
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it worked

supple mica
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Fantastic. s_happy_panda Glad it worked for you Noob 🙂

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Thank you again @hollow raft for translating kek

sturdy swan
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انا ارسلت البوت متى رح يصير @hollow raft

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متى رح يوصل لكم

supple mica
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-upto

wild stoneBOT
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The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

supple mica
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1 week

sturdy swan
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Ok

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Thank you

supple mica
sturdy swan
high cloud
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Heya, is there any way to remove negative reviews? I got some from some "old friends" with whom I currently have a dispute, they want to harm me and my project to promote their project (they are acting like small kids). I've submitted already a report.

supple mica
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If the review breaks our guidelines you can report it and a Moderator will assess the case.

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-guidelines