support

[grand ravine]

what browser are u using?

[dire cedar]

I figured. 😦 Worth a shot. 😦

[sturdy swan]

I tried on - safari,chrome,brave,firefox,microsoft

[grand ravine]

did you try reloading the page (ctrl + F5 to purge cache)? maybe the token did refresh but didn't update on the page

[sturdy swan]

Is it making my invite for my bot having administrator permissions allowed here?

Page refresh but same tolen

[grand ravine]

I'd not risk it

[sturdy swan]

I tried everything

[sturdy swan]

I've seen other famous bots have it.

[gloomy shell]

You can have your invite request whatever permissions you want

your bot just cant require administrator to function

[sturdy swan]

Ok, thanks.

[grand ravine]

was going to mention you

while you're here, do u know anything abt sakshamm's case?

[gloomy shell]

i know there is an issue with the bot token regenerating right now, but I am not sure how to fix it

you might try asking in #topgg-api

[sturdy swan]

some commands like ban or kick can't be used without admin

[gloomy shell]

thats not true

[grand ravine]

@sturdy swan ^

[gloomy shell]

ban needs ban members

kick needs kick members

a bot does not ever need admin

[sturdy swan]

fun commands will run fine without admin

[grand ravine]

admin is just all permissions + channel permission bypass

[dire cedar]

How does a kick work?

[grand ravine]

so everything can be done without it

except nuking, which you shouldn't do anyway

[stoic socket]

its a top.gg issue btw

[ripe valley]

Hey, I accidentally reported a review

[stoic socket]

Are you using a VPN?

And what browser?

[grand ravine]

how so?

[stoic socket]

A voting issue where the vote isn't even counted

[grand ravine]

they said they did vote but the event wasn't acknowledged on the bot

[stoic socket]

Vote --> really slow, eventually says vote complete --> refresh --> same loops again

It only occurs when you use a VPN

just as i was recording a video of it happening, it worked

[dire cedar]

Nope.
And I'm using Chrome.

[white echo]

My bot Isn't being reviewed

[grand ravine]

did you submit it?

if yes, just wait

[cobalt sleet]

There are the last 3 logs for your ID

[white echo]

Baby Tune

[wintry pewter]

what happen to my bot

[cobalt sleet]

It was approved

[cobalt sleet]

It was declined

[white echo]

Why I didn't get dm??

[grand ravine]

inb4: the reason

[white echo]

Yea sunil declined my bot once for Tp!Search google search

[wintry pewter]

cann i dm u plz

[cobalt sleet]

Maybe you don't have them open?

[white echo]

I do??

[cobalt sleet]

DM your bot reviewer

[wintry pewter]

ok

who was my bot reviewer

[grand ravine]

sunil

[white echo]

@cobalt sleet I do have open dms

[royal falcon]

Hi, myb I can dm you for a question?

[wild stone]

@white echo

Almost every staff member has direct messages enabled. If you can't message one of the staff members, it may be an issue on your end. Please make sure you have direct messages enabled by checking your privacy settings in
Settings > Privacy & Safety > Allow direct messages from server members
as well as right-clicking on
Top.gg > Privacy Settings > Allow direct messages from server members.

If you're still not able to send a staff member a direct message despite having these settings enabled, feel free to ping them in this server!

[long ferry]

if thats not set on your end, then you would've not received that message

[royal falcon]

Myb i can dm you?

[gray kernel]

-suppetiquette

[wild stone]

@royal falcon

Top.gg Support Guidelines

Please ping Support Team once when asking a question
Do not ping specific staff members unless you have been instructed to do so by themselves or another staff member.

Do not DM staff
The only exception is if you are reaching out to a specific Bot Reviewer about your declined bot or if you have been asked to DM a specific staff member.

Be patient if staff is busy helping other users
If you have just sent your question, do not pester staff by continuously asking for help if they are still in the middle of helping another user.

Offering help to a fellow user
Try to be as helpful, patient, and educational as you can be. People ask questions when they are unable to find the answer elsewhere, so be mindful of how you respond to them. Imagine yourself in their shoes - how would you like to be assisted and talked to?

Contacting a Bot Reviewer about a bot decline
DM the responsible Bot Reviewer directly for more context on your bot decline. Do not spam staff DMs nor should you spam staff pings in our server.

Where to find development help
#development is where users discuss development and are free to ask questions. Please treat this channel as an educational space - the more we share development knowledge, the better for the development community as a whole.

If you have been referred to support articles or pinned messages
Please read these before asking further questions as the support article/pinned message is likely to answer your question. Feel free to reach back out if this is not the case.

No answer from staff nor fellow users
You could check the pinned messages in our support channels (#support / #auctions-support) or try to search for keywords in our server. You might find that a similar question has been answered before.

Issues with Discord bots or communities listed on our platform
Please refer to the bot support server or contact relevant staff members in the specific community for support.

Feedback, suggestions, and bug reports related to Top.gg and its services
We welcome all your feedback, so if you would like to submit feedback or suggestions, please go to our feedback board. For bugs and issues, please submit a support ticket with as much detail as possible to help troubleshoot the problem.

[white echo]

@long ferry

Explain??

[royal falcon]

aight

[stoic socket]

It was likely a bug. Either way, your bot was approved so no need to complain

[cobalt sleet]

Must have been a glitch

Your bot is approved

Congratulations

[white echo]

And also why sunil declined my bot?

[cobalt sleet]

Read the reason to find out

[white echo]

Last I remenber I added my bot yesterday and it was declined

[cobalt sleet]

Well it was approved

[long ferry]

That was the last bot reviewed on your end

there's nothing to dm you with

bot submissions are not dmed

[white echo]

Ik now I will get people invite my bot :3

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[wintry pewter]

today is my bad day

[long ferry]

gratz

🍰

[sturdy swan]

read their msg again 🗿

[long ferry]

oh

7head sorry

[rigid anchor]

Bot is accepted but no showing up on search, what is going on here?

[stoic socket]

Known issue

Devs are looking into it

[grand ravine]

it takes time to be indexed too

[royal falcon]

<@&817055174613794826> Hi, so I have a bot that requires a login information for logging in to system of Croatian school electronic address book. I can't get HTML info without logging in. If I submit bot to top.gg, will you be able to test it?

[gloomy shell]

You shouldnt have a bot that requests Log In information for a user

[rigid anchor]

Yes, they do. I have a bot that requries login for commands.

[gloomy shell]

thats a privacy concern

if you provide us an example to log in with, we can test it

but i do not recommend it

[vernal swan]

👀

[gloomy shell]

or the person that reviews it can reach out to you and you can show them

[royal falcon]

The bot is using slash commands with ephemeral set to true

So no one can see it

I mean info

[gloomy shell]

its not a privacy concern as in other people can see it

its providing the information to the bot which the develoepr can see

[royal falcon]

Yeah I got it.

Thanks

[sturdy swan]

lol

[long ferry]

search is somewhat broken nonetheless right now

[lucid pebble]

dank memer ripoff is relevant

this needs to be fixed asap

[long ferry]

search is somewhat broken nonetheless right now

devs are aware about it

[lucid pebble]

but you gotta agree it's a serious issue

[long ferry]

as I said, search is broken right now

[lucid pebble]

ikr?

I know it's a bug

broken doesn't mean it can't be fixed it's been many days. and is gonna affect the growth of other bots

[gloomy shell]

It is a known issue and we are working on fixing it. It might not be as simple as you think it would be

[honest bone]

Hiya!
My bot (floozlock , application ID 935140803423109160) was rejected due to the fact that "!setup" command didn't do anything.
The actual command is "!setup role". How can we get this fixed?
Cheers!

[gloomy shell]

hi @honest bone you'll want to dm the person who declined it

all of our reviewers have their dms open

[honest bone]

Thank you. I have DMed them.

[blissful elk]

how do I get a bot verified, I have forgotten

[gloomy shell]

-verifybot

[wild stone]

Hi! It seems like you are looking for information on how to get your bot verified.

Once your bot reaches 75 servers or more, you are eligible for bot verification. Since October 7, 2020, bots that reach 100 servers will not be able to be invited to any more servers. You verify your bot on your bot's application page, under the "Bot" section in the sidebar.

If you need more information, check out this article written by Discord about The Future of Bots on Discord and you can ask questions in the Discord Developer Server.

Please note:

• We cannot provide support on how to get your bot verified.
• We are not affiliated with discord's bot verification system.
• Getting your bot verified on top.gg (approved through our queue), does not mean you will also get verified by discord. Top.gg's queue has no correlation to discord's verification system whatsoever.

[blissful elk]

thank you

[sturdy swan]

How long would it take for my bot to be reviewd?

[cobalt sleet]

Queue time is currently very short (under 24h)

[sturdy swan]

Alright also, another question.

So how active do the servers need to be where my bot is in for it to be able to verify like how many members?

[cobalt sleet]

I don't know what you mean

[sturdy swan]

Well I get a weird message when trying to verify.

[cobalt sleet]

Can you please send a screenshot?

[cobalt sleet]

-verifybot

[wild stone]

Hi! It seems like you are looking for information on how to get your bot verified.

Once your bot reaches 75 servers or more, you are eligible for bot verification. Since October 7, 2020, bots that reach 100 servers will not be able to be invited to any more servers. You verify your bot on your bot's application page, under the "Bot" section in the sidebar.

If you need more information, check out this article written by Discord about The Future of Bots on Discord and you can ask questions in the Discord Developer Server.

Please note:

• We cannot provide support on how to get your bot verified.
• We are not affiliated with discord's bot verification system.
• Getting your bot verified on top.gg (approved through our queue), does not mean you will also get verified by discord. Top.gg's queue has no correlation to discord's verification system whatsoever.

[cobalt sleet]

That's not related to top.gg

[sturdy swan]

It is in 90 servers.

[cobalt sleet]

Please read the embed above

[eternal tangle]

Hello Can Anyone Say How Can people Get Unbanned?

[cobalt sleet]

-appeal

[wild stone]

If someone you know has been banned here, then direct them to open a support ticket (select Account/Login issues and then Ban Appeals).

Here's more resources to read through regarding appeals: Ban Appeals

[eternal tangle]

alright

[sturdy swan]

What website is this bot powered by? like replit or?

[cobalt sleet]

DigitalOcean iirc

[sturdy swan]

?

[stoic socket]

https://digitalocean.com - its getting off topic now so #general

[long ferry]

Use something other than brave

Or opera gx

[rocky python]

Hi, can I find out why my bot didn't accept? As my bot went to ETH and in reality exactly the same, just rewritten to BTC didn't go through me and I don't see why

[gloomy shell]

Read our bot guidelines, rule number 18

-guidelines

[wild stone]

Bot Guidelines
Server Guidelines
Review Guidelines
Voting Guidelines
Auctions Guidelines

[drifting tinsel]

@cobalt sleet is my bot in the queue I’m just asking because I don’t know

[sturdy swan]

Yes you've submitted your bot "Economy".

[rocky python]

Thank u but how do I group two bot together?

[sturdy swan]

It is said in the guidelines:

Put an invite link to your other bots on your main bot's page or help command.

[drifting tinsel]

Oh ok

[hasty zenith]

Hey guys! Since discord has made selling ads for discord servers against tos, doesn't that make auctions in violation of them?

[coarse bough]

it isnt ads in discord servers

its on a seperate website

I think

[hasty zenith]

"selling methods of artificially increasing membership"

Methods can and probably do include off site ads

[fluid rapids]

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

[hasty zenith]

im pretty sure if that was the case then it would be explicitly mentioned...

[marsh dagger]

Hes gotta good point

[fluid rapids]

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

[marsh dagger]

Im sure if it wasnt listed in the rule itself, its good to go

If we go on the contrary

[fluid rapids]

One message removed from a suspended account.

[marsh dagger]

Yes as many other sites

[fluid rapids]

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

[marsh dagger]

Unreasonable to say this when top.gg has came to this succession

Thats for sure

Discord would have halted discord listing sites a long time ago

Ever since server discovery was established, i think the traffic has divided too

But that doesnt slow down any of the sites margins

:P

[obtuse shell]

I got a question
So my bot got approved and it got a Put it in your Server button. But If you click it it shows that the Side is Not existing may i ask why this happens?

[somber parcel]

Hi, we already answered this in auctions support before, but that's regarding Discord's advertising policies in discord. E.g. you cannot have an ad for NordVPN when some rando joins your server, in their DM. Not off-platform advertising.

[hasty zenith]

hmm alright

[somber parcel]

Top.gg is not a platform on discord. It is a separate site and separate place from Discord. It's not possible to police how other platforms advertise.

If anything, we stay really close with Discord when it comes to policies and have direct contact to them.

We have a pretty good relationship with them and that's been publicly clear for a long time.

Quote from the ss: "Do not use Discord to..." We are not using discord to do that. Auctions ads are publicly viewable without Discord

[sturdy swan]

So why don't you help them from game hackers like make an announcement about the scam links

50% of discord user's use top.gg and u can help them

[stoic socket]

Likely because Top.gg isn't really in a position where they can make that announcement, as they can only moderate content on their site and within this server. Theres ZeroTwo auto kicking people sending scam links, which is a good attempt at stopping those links within the server.

[sturdy swan]

What about this ad

[zinc oracle]

that ad isnt in discord.

[somber parcel]

That ad is quite literally not on discord and is on a platform completely off of the domain discord.com

[sturdy swan]

#955897043233157140

[somber parcel]

That channel is quite literally not "purchasing or selling methods of artificially increasing membership" or "manipulating engagement or disrupting others experience". No one paid us. We're advertising ourselves.

We're quite literally advertising Top.gg as a discovery platform on Product Hunt

If you're in this server you already know about Top.gg

So it's not an advertisement

Nor a paid one

Do note tho, their guideline is referring to paid partnerships in servers where servers pay another server to advertise their server

We weren't paid. We're investing in a giveaway so that we can boost OURSELVES on product Hunt which is completely a different thing

[sturdy swan]

As u told before

[somber parcel]

Yes, we want people to make accounts on a platform that did not pay us! ^^ so that they can support us on said platform in two weeks

It's literally not an ad for anything but us

I'm sorry this wasn't made clear in the initial post but it will make more sense when we do the second part of the giveaway!

It's a bit like, e.g. a bot support server saying "hi guys pls join top.gg tdy so that in two weeks when my bot is approved you can vote and leave reviews"

And then in two weeks it comes out and they're like "hi check us out on top.gg"

Except in this context product Hunt is top.gg

[stoic socket]

I do just want to mention that it is against producthunt rules to ask for upvotes ^^

[somber parcel]

Yeah, we were going to only ask for people to check it out! But thanks for your reminder ^^

[sturdy swan]

Well nvm I wanna win I can't fight with you 🤣

[somber parcel]

Sure, no problem. Thanks for participating! :)

[sturdy swan]

I am so sorry for that I didn't know much about the T.O.S

@somber parcel can I make an suggestion? For top.gg

[somber parcel]

feel free to submit your suggestions at https://feedback.top.gg

[sturdy swan]

Ohk

[ember jolt]

hey for testing bots that only have slash commands what is the recommended prefix for the top.gg application?

i just updated mine to have /(command) cuz i didnt know what else to put

[gloomy shell]

you can do that, or you can just put / or you can put slash commands

we'll understand them all :)

[rigid valley]

There are??

[fluid rapids]

One message removed from a suspended account.

[rigid valley]

Wow, I didn't even know that. Closest I knew of was Certified Moderators like Xiuh

[fluid rapids]

One message removed from a suspended account.

One message removed from a suspended account.

[rigid valley]

🤔

[fluid rapids]

One message removed from a suspended account.

[worldly reef]

i want to update my bots token the option available on the topgg portal isn't working for me........

plz help me out

[cerulean ember]

Use regenerate token, refresh page then copy it

[worldly reef]

ok thx

[steel skiff]

Hello.

Oh.

Bot pages typically take 2 weeks to be reviewed and released. Then they are put online.

^

[quick silo]

Guys I can't vote with top.gg do you guys have same problem

[steel skiff]

I mean it depends.

Mine got accepted but sometimes doesn't appear up.

yeah same.

Hey so, I would like to rename my bot to "musix" from my current name considering I'm rebranding. Any way I can do this? Ping me when you reply, so I check the message :D

yeah same

huh

how can you rename it though? I don't see a section on my page

[sturdy swan]

Just change the name in the Discord application and TOP.GG should automatically update when your bot does

Since it's linked via the client ID

[steel skiff]

Thanks.

[sturdy swan]

Not a problem 🙂
Lemme know if everything works and good luck with the rebrand 🙂

[steel skiff]

:D

[sturdy swan]

😄

[candid mica]

@steel skiff there is an extra step to this, after changing the name, click the refresh data button and wait for about 30 min for the server cache

[steel skiff]

oo

K

[sturdy swan]

thank you!!!

[candid mica]

bot/server not appearing in search is a known issue, devs are alr informed about this and are working for the fix

[sturdy swan]

@lone ether Hey dms please.

[sturdy swan]

People will answer your dms whenever they have time. No need to dm them and ping them here again.
And if you haven't dmed them yet, do it and not with just "hello" as you will most likely get ignored.

[zealous heath]

I can't make support ticket because reCAPTCHA is lagging!

[sturdy swan]

For me it works fine, try with another browser or simply try again later.

[hard mauve]

My bot got rejected and when i went to reapply it shows that this application already exists bot id 935884773673549844

[sturdy swan]

You need to wait around 30 minutes to an hour before being able to resubmit.

[hard mauve]

I almost waited 20hrs

[sturdy swan]

Contacted a moderator about it

[hard mauve]

But i can edit the bot in user page

[sturdy swan]

Try to delete the bot yourself

In the creator options

[hard mauve]

K

[dire pike]

Does the presence of a gif emoji in the bot make the bot refuse?

[fluid rapids]

One message removed from a suspended account.

[mild pumice]

Please allow 1-3 days for your bot page to appear in search results.

[dire pike]

What does flashy mean?

[mild pumice]

s

[dire pike]

Please give me an example

[cerulean ember]

-botlive @mild pumice

[wild stone]

@mild pumice

If your bot was recently approved, it may take 1 - 3 days to get indexed in search. Please try searching again later.

💡 If your bot was approved over 3 days ago, you can safely ignore this notification!

[fluid rapids]

One message removed from a suspended account.

One message removed from a suspended account.

[mild pumice]

It's been a while since the bot was added, but it says that, what should I do?

[cerulean ember]

Read this^^

[dire pike]

This emoji is already in Bot

[fluid rapids]

One message removed from a suspended account.

[cerulean ember]

Also as they have seen it pls delete it

[fluid rapids]

One message removed from a suspended account.

One message removed from a suspended account.

[cerulean ember]

Nvm

[dire pike]

I will delete this emoji and try again

[fluid rapids]

One message removed from a suspended account.

One message removed from a suspended account.

[dire pike]

I put it when someone Giveaway wins

[uneven falcon]

is it possible to give someone perms to the guild settings area in top.gg

uh idk how to say it

is it possible to give someone the permission to change anything in the settings area (webhook etc)

[radiant edge]

More than a week has passed since i uploaded my bot and i still see this note: "Please allow 1-3 days for your bot page to appear in search results."
And I can not find my bot in the search ...

[sturdy swan]

Hey, how can i delete my bot from top.gg website?

Nvm, found it.

Is topgg open source?
If it is where can I find codes?

[long ferry]

it is not

[long ferry]

the devs are currently aware of that issue

[sturdy swan]

Thanks for your super fast response.

[uneven falcon]

^

[sturdy swan]

Hello, I want to know how to make a good presentation on the website like karuta and all of that

[cerulean ember]

On bot page? @sturdy swan

-htmldesc

[wild stone]

You can achieve this using Markdown or HTML in your bot's description. You can ask in #development for help or use this HTML and Markdown cheatsheet for more resources.

[cerulean ember]

You can use html css

[radiant edge]

I understand, Thanks for the fast response.

[runic sentinel]

are vote credits only once in a life time?

[long ferry]

-credits

[wild stone]

Auction Credits

What are they?

• If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make
• You CANNOT “withdraw” them for real money

How does the System Work?

• Each month, bot monthly votes reset
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

• When you pay for your winning bid, you have the option to use your credits
• If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers

If you wish to read more about auctions, check out our support articles about auctions.

[runic sentinel]

so each month if I reach more than 100 votes I get it?

[long ferry]

yes

they expire

[runic sentinel]

ok

[primal bramble]

Hey is there a ticket channel here to talk with an authorized?

[crisp swan]

Is this a bug or there's a totally clear explanation ?

[dreamy abyss]

Search sorting and filtering is not really that great at the moment. The team is aware and working on something behind the scenes 👍

[crisp swan]

Okay, good luck

[long ferry]

You can contact a moderator or support team member

[primal pelican]

@long ferry Hello I made a request to add my bot and I would like to know how I can watch to know if my bot has been added (is in the process of being approved)

[long ferry]

https://support.top.gg/support/solutions/articles/73000502501-how-the-bot-reviewal-process-works
https://support.top.gg/support/solutions/articles/73000502500-how-to-submit-your-bot

[sturdy swan]

why is my server not showing in add discrod server

i am the owner of the server

@long ferry

[long ferry]

Refresh servers, logout and back in and clear cache

[sturdy swan]

Yep

[long ferry]

If that doesn't work then try again later

[sturdy swan]

i already did that a day ago

see, i sent it 3 days ago

still not fixed

[uneven falcon]

^

[primal pelican]

but it does not write me a message saying that it has been taken into Charged

No it's ok I had to do it on the phone

[west ember]

hi, my Bot will soon have only the slash commands. how i can set on the bot page?

[gloomy shell]

you can change your prefix to "slash commands" or "/ commands" or just "/"

whatever you wish

[west ember]

oh thanks

[stoic socket]

Just found 3 bots, all identical with same name by same person (2 on one account, one on the other), is this allowed?

(just reported those bots)

[eager rock]

Website just not loading anything for anyone else? Connection fine but web won’t load

Nvm it does load just takes a long time now stuck voting

[stoic socket]

Site is slow for me too, I believe its been reported to devs

[stoic socket]

https://capy-cdn.xyz/lVZnu7hg.png

yep

[eager rock]

Ah alr

[eager rock]

Ty

[waxen crest]

i'm seeing errors from the search api
https://top.gg/api/search?q=team%20up&limit=8&currentSpace=discord

[gloomy shell]

#site-status

[chrome smelt]

Can teams in the site be transfered to another person on the team?

[zealous sleet]

and not loading

[zealous sleet]

didnt see that sorry

[sturdy swan]

There's no human in the server as we are setting up the server but this fellow told something abt this server

[hard horizon]

When is this damn certification program coming back? When I asked last year, you said you are working on it.

[long ferry]

not coming back likely

[hard horizon]

then custom url of bots with custom url should be deleted, this is unfair competition

[sleek siren]

grandfathered in though

[long ferry]

there had been already suggestions to allow them for other users, the current ones are still present for legacy reasons likely

[long ferry]

basically this

[sturdy swan]

Hey, I can't see my server in add server page

Could someone help me?

[buoyant bobcat]

@sturdy swan

[sturdy swan]

any updates to the issue i reported few days ago?

(ping me please)

[long ferry]

Already answered

Read below

You're not posting correctly

Ask in #topgg-api for help and wait for someone who can

[toxic sun]

Hello, I have a problem because my servers and bots are not listed

[sturdy swan]

Known issue, developers are aware, developers are looking into it, please be patient.

[toxic sun]

okay I understand

[west silo]

What does this error mean?

TopGGAPIError: 524 undefined
at Api._request (/app/node_modules/@top-gg/sdk/dist/structs/Api.js:76:19)
at runMicrotasks (<anonymous>)
at processTicksAndRejections (node:internal/process/task_queues:96:5)
at async Api.postStats (/app/node_modules/@top-gg/sdk/dist/structs/Api.js:99:9) {
response: Response {
size: 0,
timeout: 0,
[Symbol(Body internals)]: { body: [PassThrough], disturbed: true, error: null },
[Symbol(Response internals)]: {
url: 'https://top.gg/api/bots/stats',
status: 524,
statusText: undefined,
headers: [Headers],
counter: 0
}
}
}

[sturdy swan]

Site is having temporary known issues at the moment

And for questions like these, next time you can ask in #topgg-api ^^

[west silo]

Thx

[dusky mauve]

hi

[sturdy swan]

Do you need help for anything?

[stark knoll]

Hey, is the search issue of the website rectified ?

[sturdy swan]

Nope

-support @dusky mauve

[wild stone]

@dusky mauve

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[stark knoll]

Oof :/

[dusky mauve]

:l

[stark knoll]

Also um

sus ?

[sturdy swan]

Please re read it

im not going over it once again

[long ferry]

? you're not using it correctly thats why you're getting that issue

if you wish to not read it, then you wont be able to fix it

[sturdy swan]

I am using it correctly

im using the auto poster which literally cannot be badly used since you do not mess with the http request itself

a staff member said they were able to reproduce it and they were looking if it was cause of top.gg itself or cloudflare

which is why i am here asking for updates

nevermind it wasn't even a "staff" but yourself

this

[gloomy shell]

We did look into the issue and it was determined that the response you're getting is because youre not authorizing properly. I communicated this to Aurel, whom communicated it to you

[sturdy swan]

can we take this to dms so i can share the full code with you proving i authorize correctly ?

[long ferry]

whom communicated it to xetera since they were correctly providing the token, then seeing them state "id and token are in the header"

use #topgg-api for that

[gloomy shell]

I don't code, so I cannot verify that for you

[sturdy swan]

i already did

[sturdy swan]

which you did not look into

#topgg-api message

[long ferry]

and you are 100% certain the token is correct?

[sturdy swan]

yes

[long ferry]

regenerate it, refresh the page, then copy the token from there

[sturdy swan]

the request wouldn't work half the time if the token or authorization or whatever was the issue

ill regenerate the token even if it won't change anything

[acoustic wren]

hey, thanks for flagging this. Have you tried reauthorizing / logging in? We have been investigating these cases and the majority of them were able to be resolved after trying this. Regarding servers, any server owner or server admin should be able to add the server to top.gg

[buoyant bobcat]

@hallow sphinx

[hallow sphinx]

Hello

What can I do for you?

[torn saffron]

Hello !
my bot has a lot of votes but doesn't appear in its tag anymore

https://top.gg/bot/684773505157431347

it' s weird

https://top.gg/tag/spotify

[long ferry]

search is not 100% functional right now

[torn saffron]

It has never worked well but now my bot appears at all on tag that it has

[long ferry]

as I said, search is not 100% functional right now so you might experience that

the devs are aware

[torn saffron]

ok

so that's why for the last week I've been getting lower stats

[long ferry]

possibly

[torn saffron]

I hope this maintenance will fix the problem properly and I wish you a great day!

[sturdy swan]

still happening

[safe drum]

Hiiii, what does mean this?, I do something bad? XD

it's about the draw

[gloomy shell]

You probably don't meet the requirements stated in the post

[toxic sun]

I mean, reauthorization doesn't help, and even through another computer I've tried and still nothing, and I've tried the best ways

[safe drum]

Hmm, I saw that some had a red mark

mine is not like that

[gloomy shell]

maybe you meet some and not others? i would just make sure you've met all the requirements in mac's posts and then we can check again later

[sturdy swan]

Any update? i'd like to keep posting stats but it's not good if it keeps sending errors

[safe drum]

Oksss, Thanks

[vivid citrus]

Hi

[sturdy swan]

Hi - do you need help for something? If not please move to #general, if yes then ask your question.

[little warren]

How to invite top.gg bot to server?

It literally says on the support page "To invite the bot to your server, click “Invite Bot” in the lower right corner". The lower right corner of what? Deez nuts?

[candid mica]

you see the top.gg bot on your right sidebar? yeah just click its profile picture and add to server. done

[gloomy shell]

if you follow the step before that, you'll be able to see it

[autumn wing]

hi! is there a way to get a review removed from your bot profile? i was given a 1 star review when my bot was not verified (so they couldnt invite it), but now they can. i feel its kinda unfair for my rating to drop so low because of an issue that is resolved. its also kind of upsetting because the invites dropped by over half after that review so like

[grand ravine]

You need to flag it and wait for review

However, it'll only be removed IF, and only IF, it breaks review guidelines.

[digital hamlet]

Can I change client id on top.gg

[grand ravine]

No

Client id is unique to each bot, you can't change it developer portal, so you can't change it on top.gg

You need to go through the whole review process again with the new bot

[digital hamlet]

okay thank

do you know how to remove a bot from top.gg

[cerulean ember]

Delete it from bot page it's under creator's control

[digital hamlet]

Thanks

[digital hamlet]

do you know how much time will it take to review

[cerulean ember]

Current wait time is low

1-2 days

[digital hamlet]

okayy np

[trim pumice]

this is utc time ?

[cerulean ember]

Your local time

You can report by going to bot's page nd there you can see report option. Make sure to mention all the things there!

[trim pumice]

ok thank

[pallid jewel]

top.gg site isnt loading

[nova plinth]

to play our bot requires going through a verification procedure (to try and prevent alt accounts), and we also have a blacklist (to weed out cheaters who do abuse alt accounts and cheat, usually by spam-voting on top.gg) - probably at least half of the 1-star reviews i see are users commenting on how they were denied verification or blacklisted for cheating

is top.gg fine with them attacking us by proxy in this way for actually upholding a set of standards, or is this the sort of review that we can report?

[grand ravine]

You can flag the reviews

[sturdy swan]

the site isnt loading, is it down?

[grand ravine]

Whether they'll be deleted or not is another story

[nova plinth]

right, that's mostly what i'm asking, if it's a legitimate reason to flag these reviews, since the only intent is some form of "revenge" against us for having a set of rules

[grand ravine]

Read the review guidelines, see if they break any of them

If yes, they'll probably be deleted

Ig revenge is against the rules

[uneven falcon]

is it possible to give someone the permission to change anything in the settings area (webhook etc)

ah where is it? the teams settings

[fresh turtle]

is top.gg down rn?

[dense briar]

well so i can't vote right?

[cerulean ember]

Flagged to devs! They are looking into it!

[dense briar]

lol

[sudden dune]

how do i make users to be able to buy roles?

[cerulean ember]

Buy role? If it's related to top.gg please explain a bit more. Or if not then you can try asking in #development

[hoary basin]

site down?

[sudden dune]

yea im experiencing lag as well

[cerulean ember]

Yes, flagged to devs they are looking into it

[sturdy swan]

When Is the Top.gg site Gonna be Back Up

[cerulean ember]

No ETA, but anytime soon

[sudden dune]

saw this tweet

[sturdy swan]

alr ty

[sudden dune]

clicked the link but the site was down

[cerulean ember]

It's for donate bot,not related to top.gg. the link redirect to top.gg page of that bot. You can try asking that in their support server

-wrongserver

[wild stone]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[sudden dune]

oh

[sturdy swan]

Site down?

[cerulean ember]

Yes

[sturdy swan]

in how many hours/mins will it be back?

unkown

something should be posted in #site-status here soon 🙂

aight thanks

[floral loom]

site down

actually no, cloudflare's system is borked once in awhile

Our bot's website is also unreachable so its cloudflare's thing to work it out

https://www.cloudflarestatus.com/

[sturdy swan]

when is the site gonna be beack up plz say estimated time

back *

[vague mango]

it's back up

[sturdy swan]

Oh Really ❓ 1min lemme check

Nahh site Isnt even loading

[solar turret]

Doesn't load for me either

[vague mango]

it's back down 🙃 looking, sorry

[sturdy swan]

[vague mango]

or rather, it's running quite slow

regardless, looking into it, sorry for the wait

[sturdy swan]

Yess

Its Back

But Very slow

[vague mango]

@sturdy swan @solar turret hows it looking for you now

[solar turret]

Good

[sturdy swan]

Still doesn't load for me

[uneven falcon]

-+

[floral loom]

its a cloudflare thing

[vernal swan]

Slowly getting back

[floral loom]

still erroring

[humble iris]

same for me :(

[floral loom]

its mostly Cloudflare issues

our bot website is also running via cloudflare and its also down

so im not surprised

[humble iris]

maybe it's down for specific region bcoz my bot website is working fine

[floral loom]

yup

alot of "relocating"

[mental zodiac]

It's not cloudflare

[mental zodiac]

Top.gg uses cloudflare to proxy their server (which adds lot of security), and means your request goes exactly as it says in your pic: top.gg (browse url) -> Cloudflare -> Top.gg.. Cloudflare is warning you that the right part is dead, as it pretty much shows out clearly on there

[floral loom]

well the odd part about it, its working in another region

[mental zodiac]

Pure luck, as cassie said, its quite sloow

So maybe they got enough luck to be able to get a response

[sturdy swan]

How to get bot token?

[floral loom]

okay its slowly loading rn.

[mental zodiac]

discord.gg -> Developer page -> Application -> Copy token

[sturdy swan]

Top gg authority token

this is what i mean

[humble iris]

it's working now btw

[mental zodiac]

Ah, if you're lucky enough to get on (which seems to be possible rn) You go to your bot, edit then under webhooks you can copy the token

[sturdy swan]

Thanks

[floral loom]

same here

for our bot website too

Cloudflare be fixing it for an hour or two, guess it worked out

[mental zodiac]

Outage wasn't on cloudflare's end

[floral loom]

i stan by my claims with this making it even weirder.

[cerulean ember]

-support

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[dawn basalt]

Umm is there someway like in which we are told that yea our bot has been reviewed and on top.gg page? As example we have here that bot was not verified so for verified is there some channel?

[floral loom]

Another query, when would a top.gg team (like a developer creates for their bot) be able to reply to reviews etc?

[sturdy swan]

-notified

[wild stone]

@dawn basalt

If your bot is approved:
You'll get a DM from @wild stone and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

[dawn basalt]

Aha thanks for that!!

[sturdy swan]

I am getting an unauthorazation error even though I entered the correct Authorization token.

[ruby wren]

my bot is rejcted for the reason filters are same 8D, nightcore, clearfilter, demon, pitch, slowmode, speed, these filters has been used in many bots

[inland ibex]

This is reoccurring man. it wont fkn change lol

[ruby wren]

and the revewier said me that the filters are looking same as milky bot but there are too much difference in milky and in my bot

[cerulean ember]

Already told you to dm moderator!

[ruby wren]

i told

already

but no reply till yet

[cerulean ember]

Milky bot was just another clone showed you ss only!

[cerulean ember]

Be patient

[ruby wren]

bro

how it is cloned

[cerulean ember]

Read pins

[ruby wren]

do you know the meaning

just show me the prof

[sturdy swan]

I am getting an Unauthorization error even though I entered the correct Authorization token.

[long ferry]

Regenerate the token, refresh the page and the one you get it the correct one

[harsh terrace]

I got a dm that a command to play music from my bot had "Nsfw content" does anyone know who I should contact about this?

that my bot was rejected for this same reason that I just commented

[wild stone]

Your bot was likely declined because it went against our bot guidelines.

To find out why your bot was declined and by who, use the search feature in #mod-logs :

[long ferry]

The reviewer is who you'd need to contact

[harsh terrace]

okay ty

[dawn basalt]

Hey I wish to ask a question that like our bot can't have NSFW commands at all or it can have it but not to mention those on top.gg page

[sturdy swan]

This button doesn't work. Nothing is affecting.

[plucky nimbus]

how come my bot doesn’t show up in search

[dawn basalt]

@sturdy swan Hey mind if I dm?

[sturdy swan]

it should show up within an hour

[sturdy swan]

if i recall correctly not at all

[light salmon]

reviewers verify my bot fast, its my second bot going to verify so pls

[sturdy swan]

they will get to it when they can
they have a lot of bots to review

just be patient 🙂

[plucky nimbus]

It’s been over 24 hours

[sturdy swan]

sometimes it can take up to 3 days

[dawn basalt]

Aha thanks for that!

[sturdy swan]

not a problem!

[sturdy swan]

@plucky nimbus

[plucky nimbus]

ah ok

thanks

[sturdy swan]

not a problem 😁

[dawn basalt]

@cerulean ember Mind if I pm?

[cerulean ember]

If it's bot declined yup you can, for general help you can ask here

[dawn basalt]

Aye its regarding that

[sturdy swan]

-declined @frail kestrel

Whatever

[sturdy swan]

^

Read this please

[frail kestrel]

..

@sturdy swan me?

[light salmon]

@cerulean ember for your kind information, its a bot which works with this pokemon bot @jade saddle, ty

[cerulean ember]

Ye that's what i was checking, i still didn't reviewed your bot so please be patient!

[light salmon]

okay!!

i had my old raffle bot top gg verified, but i lost my account few months ago

and with that i lost my raffle bot which reached 100 servers

[inland ibex]

Yep, it did it again. Please help

Before i ping a role or something

its been weeks

[dreamy abyss]

You are always allowed to ping @ Support Team once.
I am not aware of any issues with it. So hopefully someone else is able to shed some insight. You could also try opening a ticket

[wild stone]

Need more advanced support?
Open a support ticket

[inland ibex]

Thank you

<@&817055174613794826>

Need help with setting a Background URL on my server page.

Forever now I have tried changing the image to something else, i tried cdn.discord.app and just now imgur.com but it reverts it to my original image i had added.

It does it without error, and after like 5-30 minutes.

[earnest fable]

Hey
i had added my bot long ago....
and to this date it isnt shown on the new bot page/search result etc....
https://top.gg/bot/870926292101521458

[sturdy swan]

Known issue, developers are aware, developers are looking into it, please be patient.

[long ferry]

Your token is changing, the first part of it is not

A token is separated into multiple sections, such as your bot id, the time you obtained the token and then the actual secret

[civic sky]

can someone tell me what @small lantern does and how to use it? or do i just add it to my discord and then do nothing? theres no prefix or commands for it

[long ferry]

The bot is only on your server to keep track of your members, emojis, name

It doesn't have any features for you to use

[civic sky]

ok so im not crazy, it just updates the info

[hollow trellis]

Yes

[civic sky]

i dont have a prefix or any commands etc?

[hollow trellis]

Yes

[civic sky]

just plop it in my discord and leave it?

[hollow trellis]

Yes

[civic sky]

youre awesome ty

both of you

[hollow trellis]

np

[civic sky]

ps. FAST response time. VERY appreciated. you all should get a raise

[hollow trellis]

We don't get paid

[deep sedge]

it 2 weeks i guess

and my bot are in search

why that still here

[long ferry]

Known issue right now

[civic sky]

i know, it was just a compliment lol

[hollow trellis]

Ik lol

[civic sky]

😛

[dawn basalt]

Yea they should be owners next🤣 Jk no offense meant

[civic sky]

[vernal swan]

Teapot!!

[civic sky]

but fr the fast response time is VERY appreciated

[vernal swan]

Why do I got a ❌ on my product hunt :(

[dawn basalt]

Umm yea that is!!

[long ferry]

Make sure you're meeting all the requirements

[vernal swan]

Review 3 products yiss?

Discord Username in Bio

Sacrifice 2 goats and all that

🐐

[waxen lantern]

this 15$ will reset next month or just votes will reset ?

[long ferry]

Vote credits expire after a month from collecting

[waxen lantern]

well now i can use this 15$ or i will get it next month?

what is Bid exact?

[uneven falcon]

is it possible to give someone the permission to change anything in the settings area (webhook etc)

[wild stone]

@waxen lantern

What is CPM bidding?
Top.gg Support Article

@waxen lantern

Auction Credits

What are they?

• If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make
• You CANNOT “withdraw” them for real money

How does the System Work?

• Each month, bot monthly votes reset
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

• When you pay for your winning bid, you have the option to use your credits
• If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers

If you wish to read more about auctions, check out our support articles about auctions.

[dreamy abyss]

Is this for a bot or a server? Is the bot or server owned by a team?

-team

[wild stone]

How do I create a team?

This article describes the process of creating a team, customizing your team and adding members to it:
Teams Overview

[uneven falcon]

for a server yeah

[dreamy abyss]

Is the member you are trying to give access to a administrator on the team?

[uneven falcon]

uhh does it need administrator to change anything in the settings area like webhook?

[dreamy abyss]

Could possibly be moderator. Not sure.
I don’t have a team and can’t find it documented anywhere what role has what permission

[supple mica]

For users to change settings of your server, they will need to have Administrator permission

[uneven falcon]

is there any link that i can see what Administrator permission can do?

[supple mica]

I'm not too sure which you mean? Administrator permissions in Discord grant the users with all permissions within your Discord.

[dreamy abyss]

I think we mean the administrator perms for the Top.gg team. Could be wrong tho

[uneven falcon]

yeah i mean the permission to change this in settings area for topgg

[stiff mason]

hiii

[unborn rain]

Hi

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[uneven falcon]

so is there any link for what administrator can do in the top.gg team?

[supple mica]

https://support.top.gg/support/solutions/articles/73000510559-teams-overview Scroll down to "Team roles"

[sudden knoll]

I created a support ticket from Feb 1st regarding me unable to edit my bot page, and it's still an undergoing issue. When could I expect help regarding that? Been 2 months of me trying to add a little edit to my bot page. Thank you guys for your consistent efforts!

I'm only bringing this up here again since it's been a month since I received any response on my ticket

It makes me unable to claim my vote credits too for two months now

[dawn basalt]

https://tenor.com/view/the-office-bow-michael-scott-steve-carell-office-gif-12985913

Thanks to the one who approved my bot

[dreamy abyss]

That would be @cerulean ember 👍

[dreamy abyss]

Cc: <@&817055174613794826>

[dawn basalt]

Aha thanks to @cerulean ember

[storm geyser]

Getting a couple of errors trying to add a server...

At the last step, after clicking Next or Finish (can't recall which), the webpage goes back to the 2nd step... :/

[vital crane]

Good afternoon! I have a question. When will my bot appear in search? It says from 1 to 3 days, but just 3 days have already passed 😅

[gray kernel]

hey - please could you send over your ticket ID, so that i can have a look? thanks and sorry for the long wait!

[gray kernel]

please could you check that there are no input errors in the previous steps? also, are you the admin of the server rather than the owner?

[gray kernel]

hey - our search is currently having issues that our engineering team are looking into. atm, we recommend waiting up to two weeks for your bot to be indexed. apologies for this!

[sudden knoll]

234037
thank you for your help!

edited, had a wrong ID

[gray kernel]

all good - will have a look now!

[gray kernel]

okay, it looks like an ownership issue related to teams. what i can do for you is delete your bot off our website and then you can resubmit it. does that sound okay? reviews + votes will transfer over

[fossil crest]

i cant add a discord server to top.gg, it just shows error 500

[sudden knoll]

sounds good, let's do that then

[gray kernel]

is this it? https://top.gg/bot/824029844496056364

[sudden knoll]

yes indeed

[gray kernel]

it looks so cute omg

[sudden knoll]

hahaha thank you!

[gray kernel]

ok ill go ahead and delete LOL

[sudden knoll]

oh wow, that's brutal

[gray kernel]

😭

IM SORRY !!

[sudden knoll]

hahaha no worries, just pls don't lose our votes 😭

[gray kernel]

i got you!!

[gray kernel]

ok, you can resubmit now!

[stiff crystal]

🤔

[sudden knoll]

submitted!

[gray kernel]

approved

[sudden knoll]

good stuff, thanks!

should i try to move the ownership to the team now?

or would it break again

[gray kernel]

you can try, but if you try to remove the team after that, you'd likely have to resubmit again just cus of the issues with teams and ownership atm

[timber mural]

Hello, so i have come across a problem regarding adding a webhook for a vote tracking bot in the server I'm admin in since when i put in the link and the code it tells me that I'm missing permissions and I'm guessing it's bound to server ownership of the owner himself but in our case the owner is not present on discord and is gone due to irl work so is there way that a person who is high in heirarchy can be listed as the server creator in the site who could in turn fix webhooks?

[gray kernel]

hey - please could you provide the exact details on what you did to get this error?

[gray kernel]

i don't believe so

[timber mural]

[gray kernel]

i would have to ask

to be certain

[sudden knoll]

moved, and it seems it's working fine now!

[timber mural]

Can you please let me know and clear it up cause its kinda needed

[sudden knoll]

thank you so much elle for your help

[gray kernel]

lets gooooo - glad its all working

[gray kernel]

yep, i've asked already

[timber mural]

Thank you so much

[hollow canyon]

hey i have in the past few days a problem with the wave bot it says its not online and i cant play music is this known or new?

[fossil crest]

Profile -> scroll down -> "Add to top.gg" -> "Add as Discord server" -> Error 500

[dreamy abyss]

<@&817055174613794826> This seems to have possibly been buried again. Just making sure someone is aware 🙂
My guess is that server backgrounds are a known issue, but I am unable to find hard proof

[wild stone]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[gray kernel]

okay, so i've had different solutions work for different users, so please could you try these things (either separately or in combination):

• clearing cache (use google chrome if you can)
• using an alt account to add the server
• using a different device

[gray kernel]

will try to replicate and see what happens

[gray kernel]

i've tried replicating this, but it works fine for me. perhaps a cache issue?

[quiet arrow]

When I try to add my server it simply doesnt show up can anyone help me?

[gray kernel]

you should check if you've fully filled in all the details

if you go to your profile page, it'll show you your servers and you'll be able to see whether it's been fully published or not

[sturdy swan]

the website is not responding

[cerulean ember]

Working fine from my end, try changing browser and your internet connection too

[smoky axle]

Got 9K Monthly votes, but my bot does not appear in my primary tags, why

Usually I get +100 new servers per day, now it is just +40

[tired lion]

backdrop-blur not working

chrome 99

it worked after a reload

this is how it now looks

[restive cove]

How should I do

[long ferry]

press "regenerate" on where you got your token, refresh the page and use that token

note that it might seem like the old token, but the first parts of it are related to your bot

[storm geyser]

Yes, no input errors, and yes, for this specific server I'm trying to add I'm an Admin (a real one, not just a role with "admin" on the name lol), and not the server owner.
Are these tasks exclusive to server owners?

[gray kernel]

they shouldn't be, but i know one of our mods was testing this earlier and they got the same error you did. are you able to invite the Top.gg bot in the first step and does it actually join the server?

it sends you back to step 2 because there's an error somewhere in the flow, but our engineer had to go back and take a look at the error reporting to figure out what was going on

rest assured this is already being looked at!

[sturdy swan]

hi

I would like to add my server https://top.gg/servers/851595466474913813

on https://top.gg/servers/tag/quebec

I added the tag quebec , but this doesn't seem to work

my server is not listed on this page ( the one for the " quebec " tag )

[somber parcel]

Hi friends,
We're currently undergoing site maintenance. For more information and updates, please check #site-status.

This channel will be locked until it's fixed.

[slow jacinth]

👍

[unkempt solstice]

Sorting tags by top doesn't seem to show all bots it has to show.

Moderaton tag sorted by top:
https://kek.vc/Cgp.png

One of the missing bots:
https://top.gg/bot/563434444321587202
14.85k votes
Moderation category selected

This applies to all tags.

[sturdy swan]

How can I delete my bot from top.gg?

[slow jacinth]

https://top.gg/bot/<urbotid>/delete

[sturdy swan]

Thx

[unkempt solstice]

@somber parcel might be important since this came with the update

[torn saffron]

the search system is always broken

[lucid pebble]

I hope they fixed it

@unkempt solstice search is broken

see my attachment

lmao

[obsidian locust]

Ya I love the new music tag

All tags are broken I think

[torn saffron]

since before the maintenance

[obsidian locust]

It was better before

[torn saffron]

paul, our bot appear in no tag for more than 3 days

[sturdy swan]

top gg bot offline?

[vivid agate]

Idk about anyone else but I've noticed that the #roblox sort category is a complete mess in terms of sorting bots in terms of votes

If I'm correct aren't bots supposed to be sorted in terms of votes?

[cobalt sleet]

If you pick "top" as the filtering method it should show them in order of votes

[vivid agate]

The same issue still stands

[vivid agate]

(sorry for the terrible mobile screenshot)

There are still bots with less votes in front of bots with more votes

[cobalt sleet]

That could just be due to them needing to wait to be re-indexed / site cache

[vivid agate]

Unfortunately it's been a problem for a while, it's not only on this tag too

[cobalt sleet]

We're aware of there being some issues with search and they are being worked on

[vivid agate]

That's fine, I just wanted to know whether this issue was known or not (or whether I was the only one being affected) 👍

[cobalt sleet]

Sure! Thanks for letting us know!

[vivid agate]

No worries!

[tacit cosmos]

Heya, i was added to a team of a server i admin at, when i go to try and edit or view the server it says "add to top.gg", but it was already added.

[sturdy swan]

can someone send me a server that has more or less people? please

[delicate sorrel]

Question. If we report a comment on a server/bot. Can we indicate as to why we report it? In case of someone leaving bad reviews with a brand new account which are ungrounded.

[long ferry]

We do not remove reports based on if the account is new

[delicate sorrel]

But if there is proof that the account was just made to make a review. And that the user never used the bot. 🤔

[tacit cosmos]

I went through the steps and it gives an error, i can get to the edit page if i replace the id after i edit a different server in url, i can get to everything else but it just gives an error

[misty pine]

Hello, I had a slight problem with the invitation of my bot which no longer worked I rectified that and I then made the modifications on the top.gg page of my bot but will we have to wait? are you checking something?

||Sorry if my english is bad i used google translator :/||

[supple mica]

Whats your bot ID?

[misty pine]

878295178832650260

[supple mica]

Invite looks good to me, you're good to go

[main crown]

<@&817055174613794826> I need help I am trying to add top gg to my discord and I wrote the discription and still@not working can u help please

[quiet arrow]

Can someone help me my servers dont show up

[main crown]

Same

[supple mica]

Are you getting any errors?

[main crown]

No it just keeps buffering

What do I do

Like I hit continue

[supple mica]

The whole tab? A screenshot or gif would be helpful if you're able!

[tacit cosmos]

Im still clueless to why i can access the info page of a server i admin at but it still says "add to top.gg".

[misty pine]

Thanks you

[candid mica]

1. are you the owner of that server?
2. have you invited top.gg bot to your server?

[supple mica]

Hey there! Are you able to navigate directly to the server link?

[tacit cosmos]

I have to type the url in, i can get to the edit page but i can edit things but when it comes to editing webhooks it doesnt work, then when i click profile i go and scroll down it says "add to top.gg" although its added already

[quiet arrow]

1. Yes
2. No

[candid mica]

try inviting top.gg bot first, can you see the top.gg bot pfp on your right sidebar? click the pfp and press add to server button

[supple mica]

Alrighty I've noted this and will flag it thank you

[tacit cosmos]

I can send screenshots if u want?

[quiet arrow]

Cant find it

[supple mica]

You're all good, I believe we know the issue you're referring to.

[candid mica]

in discord not in the website

[tacit cosmos]

Alright, all i wanted to do is edit the webhook url 😄

[supple mica]

All good, appreciate the report

[quiet arrow]

got it, thanks 🙂

[supple mica]

Possibly an issue with your tags. Just keep an eye on the last long tag you have at the end

[main crown]

Ok np

I am trying to promote my server on your page but I don’t see my server to@promote <@&817055174613794826>

[dark grail]

Hello, can someone explain to me, why I'm getting the whole top.gg site (html, css and js) in my error.log file ?

[supple mica]

Hey there! Any chance you can please elaborate? Or maybe provide a screenshot.

Probably nothing major by the sounds

[dark grail]

well, I'll have to send the whole file

but there error code is 524

but I'm not gonna send it here, since it has some private info

[supple mica]

Ah that's a timeout error. Is the issue impacting your experience with topgg?

[dark grail]

Well, I don't think that an auto-post can have an impact on my experience with topgg, but it still annoying having my logs filled with 10K lines of html every 30 minutes or so

[supple mica]

Ah I see, unfortunately that will happen with timeout errors, and there's not much to do about that. However, give it some time and try again later I would suggest. (Temp. stop the autoposting)

[dark grail]

I understand, but this is not an issue that just appeared for first time. I write for it now, because right now I have some free time to work on my bot

[smoky axle]

Hi, my bots still missing / not show up

[dark grail]

But its not major issue or anything serious, just wanted to let you know about it (if you haven't already)

[candid mica]

it happens when the site is slow which happens from time to time

[autumn wing]

where are the review guidelines?

i sent in a report so we'll see

[wild stone]

Bot Guidelines
Server Guidelines
Review Guidelines
Voting Guidelines
Auctions Guidelines

[dire pike]

the website does not work

[supple mica]

#site-status !

[dire pike]

It downloads and does not go to the bot creation page

[torn saffron]

we hope they'll fix the search system too, because when you have 6k votes and you don't even appear in the tags for a week and it lowers the stats it's not crazy

[dire pike]

@supple mica

[storm geyser]

yes

[supple fjord]

Hello!
i've been struggling to vote for a bot for awhile now 😅
can someone please help me?
its been like this no matter how many times i restarted the link

[supple mica]

#site-status

[mortal marsh]

the page is never loading

[torn saffron]

@mortal marsh

#site-status

[mortal marsh]

oh

[torn saffron]

[Web Site Outage] read #site-status

[supple fjord]

Oh okiee!! thank you!

[noble badge]

Hm

[tardy tartan]

Do you have a scheduled time to when the site is coming back up?

[long ferry]

There's no ETA

[somber parcel]

we are unaware of why the site is down, so we cannot provide an ETA at the moment. it's not a expected maintenance

[hallow sphinx]

When everything is resolved, it'll be posted in #site-status. 🙂

[sturdy swan]

bro

site gonna be back when

i gotta vote for some bots

[worldly field]

From what I'm aware of, it's going to be done till tomorrow.

[sturdy swan]

Wth

so we wont even be able to vote HUH

[hallow sphinx]

The team is looking into why the site is down currently. We ask that you remain patient while they work in implementing a fix.

[sturdy swan]

From When is it down

[hallow sphinx]

We noticed issues starting around 19:30 EST.

When the team finds a fix, it will be posted in #site-status!

[sturdy swan]

Okay

[latent creek]

my bot is having error 524 too

[worn moth]

i love how i can't sign in

[inland ibex]

It might take some time for the website to fully recover guys

Its not instantaneous at this scale

[plush locust]

still can't vote

[lone raft]

Same

[inland ibex]

Its not exactly how it works, and i cbf explaining it.

It'll recover over time unless whatever happened, happens again

<@&817055174613794826>

Never, ever in my life have i seen this before lol. I know what it is, but idk if thats a good or bad sign.

[formal ledge]

site went back down again i think

[sturdy swan]

@zinc oracle here and #general message

[austere stream]

Dose site back?

[zinc oracle]

#site-status

[austere stream]

#site-status there is written that site is back but I'm unable to open

Continuously loading

[zinc oracle]

I let devs know

[thorny willow]

Happening for me as well, its why i joined. Thanks.

[rose crow]

The website is up, from France 👍🏼

[zinc oracle]

Try again, hopefully it should work now.

[austere stream]

Yes, now working but having issues on vote

[valid light]

same here

[zinc oracle]

It's an ongoing thing I guess

[nova jackal]

The voting still not work

[austere stream]

Same🥲

[nova jackal]

I refresh 2 times and it still not work

[ivory cliff]

There's 524 error on fetching votes fixed

[thorny willow]

Working for me now, the site and voting.

[inland ibex]

told you to wait

[trim swallow]

Site go brr

[ionic junco]

?

[timber mural]

any follow up on this?

[sturdy swan]

topgg returning 503

[hasty zenith]

Site is still down, forced refresh does not work. Why in the world is this happening so much recently when it was never a problem before.

[cobalt palm]

i am not able to vote

the site is not opening

[cerulean ember]

Please be patient devs are already working on it

[cerulean ember]

Yes site is down right now

[cobalt palm]

okkay thanks

[frail kestrel]

Not redirecting...

[hoary basin]

ughhhhh

2 nights in a row

[frail kestrel]

Um?

[frail kestrel]

😂

Same

[sturdy swan]

Site is down

[distant sphinx]

Any eta time when the maintenance will over ?

[sturdy swan]

It was up just before

[inland zinc]

Hi guys, so i added my server on Top.gg, and when i try to view it, this comes up:

[fervent garden]

The number keeps going up when ever someone gets referred to the page but it never shows the referring url, is there any reason for that?

[fervent garden]

Takes a bit, check it again in a few minutes then it should hopefully be there

[inland zinc]

Thanks mate

[inland zinc]

Excuse, could i see your referring url settings?

[snow elk]

Bot still can't be find in Search. It say that it would appear in search results from 1 to 3 days. It has already been 5 days.

[light salmon]

hmmm

[light salmon]

takes time

even a week

[snow elk]

Thanks. I mean if that is the case, it should be written correctly on the website, so it won't confuse users.

[long ferry]

1-3 days normally, though currently experiencing search issues.

[scenic bough]

@long ferry I do not see my bot visible in the spots it should according to its vote ranks. Is this a known issue ?

[fresh fable]

Question: How does sorting servers by "Top" works? I see some servers with less votes get higher position than servers with more votes. What factors determine the servers position if not solely votes?

[scenic bough]

^ Yea thats what I was noticing

Some changes in alogrithm, the few top bots are still placed the same while all the rest are jumbled up

[mortal wing]

Known issue

[fresh fable]

So it's not an intended feature?

[thin urchin]

why did i get reacted with an "x" in #955901344630333440

?

oh shoot i need to follow accounts

[mortal wing]

It is

It's just broek atm

Broken

[dire sable]

How to a staff here?

[cobalt sleet]

-apps

[wild stone]

Volunteer Applications

Hey! It seems like you're interested on volunteering for Top.gg. We're glad for any help we can get regarding our server events, support articles, bot reviewing, moderation, and more!

Contributors
Contributors are not considered staff and there is no age requirement. Contributors help out with server events and providing support.

Bot Reviewers
Bot Reviewers are Top.gg staff and must be 18 or older. Bot Reviewers review the discord bots submitted to the site before they are listed to make sure they follow our rules.

Moderators
Bot Reviewer is a stepping stone to Moderator - if you wish to be a Moderator you must first apply and be accepted as a Bot Reviewer.

Please read [this post](#announcements message) for more information and to apply!

[dire sable]

Ty

[tranquil pelican]

can you check my bot verification status

[long ferry]

In queue

[light salmon]

mine too

rejected 2 times for a silly thing i did with perms

now fixed

[unkempt solstice]

Will this random sorting be the default?

[mortal wing]

As Mac has said, hopefully they will fix it

[merry delta]

hello

how to delete my bot from top.gg

[long ferry]

Use the delete button on your bot page in order to remove your bot from our site

[merry delta]

where

ok

[mortal wing]

Go on View

Then press delete

[merry delta]

ok thx

i don't know when i added it

can i leave the page or what?

[long ferry]

May I know why you're deleting and resubmitting your bot? Are you experiencing issues?

And yes you can leave that page

To note: you will have to wait in queue again

[merry delta]

no differnt bots

[long ferry]

Ohh

Alrighty

[merry delta]

im asking cuz one time i left the page and it didn't register

[light salmon]

I do not have any alt accounts related to Moderation on Top.gg.

[long ferry]

-support

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[torpid void]

How can I report a bot which is on top.gg and breaks discord's TOS?

[long ferry]

Use the report button on the bot page

[sturdy swan]

ummm, i put in a server now for the second time, i was able to see the server page but after a few hours its just completely gone

i also couldnt search for it

[long ferry]

Id?

Search is known