support

[wild stone]

Auction Credits

What are they?

• If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make
• You CANNOT “withdraw” them for real money

How does the System Work?

• Each month, bot monthly votes reset
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

• When you pay for your winning bid, you have the option to use your credits
• If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers

If you wish to read more about auctions, check out our support articles about auctions.

[toxic topaz]

Hope please check #auctions-support

[long ferry]

I cannot help, I would've responded if I could

[toxic topaz]

Then who can response

[cinder lark]

The image is PNG

[long ferry]

Has to be a direct image url, right click the image on imgur and copy url

[cinder lark]

But doesn’t work for some reason

[long ferry]

or on phone, hold and copy url

[cinder lark]

Oki

I’ll try

It won’t let me paste the link

In the background url box

I’m on mobile btw

Is it a bug or my browser?

Nvm I solved it

I had to remove png while pasting the link

[waxen lantern]

hi https://webhook-topgg.com/ is official ?

[waxen lantern]

whops -.-

XD

[hard marlin]

why does it say undefined here

here also is no server count

[grand ravine]

did ya post the server count?

[hard marlin]

how do i do it? can you explain

[grand ravine]

what language are u using?

[hard marlin]

eng

[grand ravine]

what programming language

anyway

[hard marlin]

html 🤦

[grand ravine]

you managed to miss 3 times in a row

[hard marlin]

yes

[grand ravine]

4 because html isnt a prog language either

anyway, you need to use this https://www.npmjs.com/package/@top-gg/sdk

[hard marlin]

thought you meant this

[grand ravine]

no, that's how you'd like to embed the embed

your bot's language is JS

[hard marlin]

yes

[grand ravine]

if you got questions about top-gg/sdk just ask in #topgg-api

but the setup is pretty straightforward

[hard marlin]

okay thanks

@grand ravine ah one more thing, in the details section on the site, there also shows server count but it isnt there in my case, the widget one worked so do i need to have like a verified bot for the server count to show there?

[grand ravine]

server count will show up after you post the count

[hard marlin]

i did post the count

[grand ravine]

in top.gg it might take up to 1 hour due to caching

[hard marlin]

oh i see

thanks

[grand ravine]

np

[sturdy swan]

I sent an objection message to the tester who rejected my bot 3 days ago and it still hasn't returned, what should I do?

[fluid birch]

Send them another message and have patience

[runic phoenix]

If you sent a req would the bot show up when you do dbl-bots or does have to be accepted first?

[stoic socket]

has to be accepted first

[brisk obsidian]

is it normal for my bot's votes to reset

[candid mica]

yes, it resets every first day of the month

[brisk obsidian]

for every bot?

[sick haven]

Yes for every bot

[brisk obsidian]

can it become trending again
after the votes reset?

[sick haven]

trending is only for new bots

[brisk obsidian]

ok

[sage monolith]

what is this lol

[cerulean ember]

-botlive @sage monolith

[wild stone]

@sage monolith

If your bot was recently approved, it make take 1 - 3 days to get indexed in search. Please try searching again later.

💡 If your bot was approved over 3 days ago, you can safely ignore this notification!

[deft hornet]

Merhabalar top gg info almak için napabilirim yardımcı olurmusunuz

[eternal tangle]

can anyone say why cant i post my bots profile on top.gg?

like i had applied for approval yesterday

and i cant edit anything on the page cuss i cant see it on my profile

[bronze gust]

hi, are moderator applications open?

or do you know when it will open?

[long ferry]

You'll have to apply as a bot reviewer first, bot reviewer being the stepping stone towards becoming a moderator

-apply

[wild stone]

Hey! It seems like you're interested on volunteering for Top.gg. We're glad for any help we can get regarding our bot queue on the site, moderation on the site and on the server, and several other things!

If you feel like you'd be ready to help us, feel free to read more [here on the most recent message about applying.](#announcements message)

[bronze gust]

oh thx

[sturdy swan]

Ne konuda info alacaksın

[sage monolith]

how to post the stats of bot to top.gg?

[toxic topaz]

use topgg api

[sturdy swan]

#topgg-api

[deft hornet]

@sturdy swan yani komutlarını nasıl kullanabilirim

@sturdy swan top gg botunun

[sturdy swan]

Bir komutu bulunmuyor DSL i sunucuna ekledikten sonra sunucunu top.gg üzerinden yayınlayabilirsin

hey, I transferred my bot application to a team yet my team members arent able to see the bot on auctions page, is there a way to fix this?

hi

[eternal tangle]

Hey @long ferry

[eternal tangle]

can u check this?

sorry for pinging..

[long ferry]

As I already said

there's nothing to edit because you deleted your bot

nor is there anything to view because you dont have any bots

[tame bolt]

then how do i fix it

[long ferry]

is that a server

[deft hornet]

@sturdy swan teşekür ederim yardım için

[sturdy swan]

Rica ederim

[long ferry]

#development

[elder schooner]

this is outdated, how can I change it

[gloomy shell]

hi! You can click the "Refresh Data" button on your bots main page (not the edit page) underneath Creator Controls! Then you just need to wait for caching (around 30m) and it should update

[elder schooner]

Thankyou

[weak timber]

how i can find my bot is verified or not

@gloomy shell

[gloomy shell]

Are you talking about discord verification or Top.gg approval?

[weak timber]

approval

@gloomy shell

[gloomy shell]

-notified

[wild stone]

If your bot is approved:
You'll get a DM from @wild stone and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

[weak timber]

-notified

-notified

@gloomy shell

uhh!

not working

ooh

got it

now

sry

didn't realized

[stoic socket]

Luca commands are staff only

[last yew]

i cant add my bot pls help me

[slow plaza]

Hello,
So I had asked for support that my credits didn't showed up after redeeming, but elle that day told me to clear the cache and logout of the account and login and check. So I am checking after 2 days but it's still not showing.

[stoic socket]

#auctions-support

[long ferry]

Clear cache and try again

[slow plaza]

ok

[sturdy swan]

i need help

[stoic socket]

go ahead

[fallen lynx]

Is the delete announcement button not working a known issue?

[sturdy swan]

Why tho?

[long ferry]

-botlive

[wild stone]

If your bot was recently approved, it make take 1 - 3 days to get indexed in search. Please try searching again later.

💡 If your bot was approved over 3 days ago, you can safely ignore this notification!

[sturdy swan]

My bot is there from months

[sturdy swan]

Its there from like 5 months now

[long ferry]

Read the message

[sturdy swan]

Cool

Got it

I am still waiting for the video of the bot developer panel event

[long ferry]

Long on the pins in #general

[stoic socket]

It works

but its cached

announcements take 30+ mins to add/delete

[fallen lynx]

thank you, just seemed like a dead button on click. ill wait

[sturdy swan]

Bruh I was waiting for it I thought it would be in announcements lol

[vale minnow]

Why it isn't posting

?

[long ferry]

#topgg-api

[grand ravine]

refresh that token NOW

[primal forum]

After 1000 votes/month, i wont be able to check if that user voted or not?

[vale minnow]

I did

[grand ravine]

not by using the api, it has a limit of 1000 users

[grand ravine]

thanks

[quaint escarp]

I am sorry this is off topic but is necessary. Today I am asked for verifying my discord bot. But when I click that link it redirects me to 3 options license, id card and passport when I click 1 option it just shows this and says failed. What to do??

Does anyone have any idea??

[long ferry]

-wrongserver

[wild stone]

@quaint escarp

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[grand ravine]

you can still use webhooks to receive voting events

[long ferry]

-notdiscord

[wild stone]

We do not represent Discord, nor are we affiliated with them. We merely use their service.

If you have any questions and/or suggestions regarding Discord itself, or wish to report any violations to the Terms of Service, you can use any of these links:

How to leave feedback/suggestions to Discord
How to report bugs/issues to Discord
How to report a violation of the Terms of Service to Discord
How to contact Discord for general inquiries

[vale minnow]

#topgg-api

guyyys

[quaint escarp]

Bro I need help for my own bot for verification

[long ferry]

But we're not discord

-notdiscord

[wild stone]

We do not represent Discord, nor are we affiliated with them. We merely use their service.

If you have any questions and/or suggestions regarding Discord itself, or wish to report any violations to the Terms of Service, you can use any of these links:

How to leave feedback/suggestions to Discord
How to report bugs/issues to Discord
How to report a violation of the Terms of Service to Discord
How to contact Discord for general inquiries

[gloomy shell]

-verifybot

[wild stone]

Hi! It seems like you are looking for information on how to get your bot verified.

Once your bot reaches 75 servers or more, you are eligible for bot verification. Since October 7, 2020, bots that reach 100 servers will not be able to be invited to any more servers. You verify your bot on your bot's application page, under the "Bot" section in the sidebar.

If you need more information, check out this article written by Discord about The Future of Bots on Discord and you can ask questions in the Discord Developer Server.

Please note:

• We cannot provide support on how to get your bot verified.
• We are not affiliated with discord's bot verification system.
• Getting your bot verified on top.gg (approved through our queue), does not mean you will also get verified by discord. Top.gg's queue has no correlation to discord's verification system whatsoever.

[long ferry]

Or that tag yeah

[gloomy shell]

Any of the links in those two embeds should be helpful

[quaint escarp]

Then where to ask my question about this??

[long ferry]

See the message from xiuh

[quaint escarp]

I asked because maybe someone has verified they will be knowing

[fallen lynx]

Thanks, the announcement deleted.

[long ferry]

then this isnt the channel for that

-support

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[long ferry]

use either #development or any of the resources mentioned above

[quaint escarp]

Ok

[waxen lantern]

what should i do If someone gives a low score to the bot and leaves bad comments for no reason ?

[long ferry]

If that review breaks our review guidelines, you can report it

-guidelines

[wild stone]

Bot Guidelines
Server Guidelines
Review Guidelines
Voting Guidelines
Auctions Guidelines

[long ferry]

if not, reporting it will have it unflagged once processed

[waxen lantern]

ok tnx

and how can i add server count ?

[long ferry]

-servercount

[wild stone]

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

[eternal tangle]

I readded it..

[long ferry]

Am not seeing any logs of bots being added since the 8th of February

[eternal tangle]

What

[long ferry]

having deleted 2 bots, one yesterday, the other one on the 24th of February

[eternal tangle]

Wait it's glitched that means for me ig I will do again

[eternal tangle]

Yup I deleted 2 bots and want to re add 1 again

I had readded 1 but I think glitched

Will do again

[sturdy swan]

can someone please help me

[gloomy shell]

Hi! this is a known issue where team members cannot bid for bots/servers on teams- for now i recommend creating a product

[grave hollow]

Hi, sorry to bother but I already asked this but I received no answer :/ My bot has been approved more than 10 days ago but I still cannot find it in the search bar

Keep seeing this message and also someone voted but I can't see it on the bottom of the page

Am i missing something? 😩

[sturdy swan]

sure thing ig, thank you

[gloomy shell]

Hi! It can take around 2 weeks for bots to show up in searches- so if you still can't find it ina few days you can definitely let someone know here in this channel.
As for the botlive thing, you can ignore it its a new thing so it got applied to all bots

[grave hollow]

Ok! Thank you so much, I'll wait a little longer

[rugged herald]

@gloomy shell te integrez

@gloomy shell te integrez

[gloomy shell]

I dont speak any languages other than English

[lapis sinew]

Your bot @Voltana Music was declined by reviewer Nekomaki.

Reason: Your bot seems to be an unmodified instance of ZerioDev. We don't allow unmodified clones of other bots.
If you would like to dispute your decline, please DM Nekomaki.

i made the bot myself why did he say something like that

[frigid ember]

How do i remove my bot off top.gg

(Will I also keep my dev role)

[long ferry]

You can use the delete button on your bot page to delete your bot

your dev role may be removed if you do not have any other bots

[frigid ember]

Ah, ok! I didnt see the button

I see it now

[grand ravine]

did you make from scratch?

like, with no cloned repos or stuff like that?

[lapis sinew]

yes i got help from the community for some code

[grand ravine]

dm nekomaki to try to understand why then

[lapis sinew]

My bot is rejected what should I do if I send a message will my bot be approved?

[grand ravine]

no, but you might get reviewed again

or at least understand why

[sturdy swan]

Ai dot nau

[brazen geyser]

I invited your bot into my personal server, and it is almost exactly the same as the bot you were declined for. You just translated it.

[languid prairie]

is there a way to shut down my bot's page until i want to put it back online?

[brazen geyser]

Not that I know of

[long ferry]

yeah there's not

you can set your bot to private and add a note on your bot page to inform users that want to invite your bot

we dont delete bots that are simply set to private

[languid prairie]

okay

and the page will just stay up?

[long ferry]

Yup

[languid prairie]

okay

i have no motivation to continue bot development on io so

im letting it rest for a while

im building a brainfuck interpreter bot for public use and for my personal use

and was just curious

[long ferry]

Yup definitely not a problem

[gritty mulch]

Does this bot have a prefix?

[long ferry]

What bot are you referring to? @small lantern ?

[gritty mulch]

Yes

[long ferry]

It doesn't, no

everything is done within your server page settings

[gritty mulch]

It doesn't have any commands?

[long ferry]

Nope, as I said everything done within the site

[gritty mulch]

Ok thank you!

[hard root]

hello, my bot's name has changed, but it doesn't show as changed in top.gg

[long ferry]

-refreshdata

[wild stone]

In order to fetch your new bot avatar / name, please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar on your Discord Developer Portal and not the application icon / make sure you have changed the bot name and not the application name.

💡 Please note: It may take between 30 minutes to an hour for the site-cache to also update. During this time, your changes may not be immediately reflected on the site. Please wait for an hour, clear your cache and reload the page.

[hard root]

yes ı click but no change

[long ferry]

read the full message

[hard root]

oh okey dude thank you so much

[sturdy swan]

Server Count
750000
lmao

[long ferry]

Yup is already being dealt with thanks

[untold sentinel]

its actually gone down servers lol

[cinder crypt]

Just wondering how reporting reviews work? I've been given a review thats super unproductive and is pretty much "I want this product for free", i.e. nothing to do with the bot itself

[gloomy shell]

Click on the report button on the review and it will be put into a queue that our moderators sort through

[cinder crypt]

I did but nothing happened, maybe the moderators don't have context to be able to decide on its validity. A report button along side a note would be good

[gloomy shell]

That is something that is planned to be added. How long ago did you report the review? It can take some time before theyre reviewed as our moderators are volunteers

if you want to report something with more context, feel free to dm a moderator with proofs

[jolly dock]

Hi how do we update the bot's profile picture on top.gg if we changed it on discord. I changed it over a month ago and now its just a default colour with an initial on it

[deep panther]

@cerulean ember #support message

[candid mica]

press refresh data button and wait 30 min to an hour

[deep panther]

[jolly dock]

Ok thanks, I did try that previously with no success but will give it another shot. Thanks

[cerulean ember]

-refreshdata

[wild stone]

In order to fetch your new bot avatar / name, please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar on your Discord Developer Portal and not the application icon / make sure you have changed the bot name and not the application name.

💡 Please note: It may take between 30 minutes to an hour for the site-cache to also update. During this time, your changes may not be immediately reflected on the site. Please wait for an hour, clear your cache and reload the page.

[cerulean ember]

Clear cache too if not working

[jolly dock]

yeah I have ty

[cerulean ember]

Afaik devs are working on it, there are other issue too which have high priority.

[deep panther]

i heard yes

how can i help

[stoic socket]

Not really anything you can do

only thing is to just wait for the fix to be released

[blazing sluice]

I'm on a slight infinite loop with logging in...

oh, got it that time

[long ferry]

If you really really wanna help towards the websites development, why not take a look at https://jobs.lever.co/Medal?department=Top.gg

[toxic topaz]

?

[long ferry]

-botlive

[wild stone]

If your bot was recently approved, it make take 1 - 3 days to get indexed in search. Please try searching again later.

💡 If your bot was approved over 3 days ago, you can safely ignore this notification!

[toxic topaz]

no i mean to say its approved 5 to 8 months ago

and its available in topgg you can search too

[long ferry]

Read above

[toxic topaz]

i know but i want to say remove this notification

[long ferry]

It's not visible for other users, it may eventually disappear

[vale agate]

i accedentally closed the voting page for a server too fast, and it said that ive already voted even though i didnt get a dm from a bot that says when you vote.that server has a premium channel for people who voted and even though i voted i cannot access it

[cerulean ember]

Make sure you are logged in with same account.

[languid void]

This is still an issue

[calm cove]

hey, why does my bot now only shows 1 vote? i remembered yesterday it had more than 10 lol
link: https://top.gg/bot/936443145451872336
thank you!

[cobalt sleet]

Votes reset on the 1st of each month.

[calm cove]

uhh okey

lol

[cobalt sleet]

The first vote of the month clears the count from the previous month.

[candid mica]

i think that is normal?

[languid void]

1.3k votes with 900 servers is not normal

[candid mica]

users can vote 60 times per month

[languid void]

I am aware that it’s theoretically possible

But it’s not normal

[candid mica]

900 servers doesnt mean only 1 person from each server that votes

it could be 10 person from 1 server that votes for the bot

[languid void]

My bot is on 2k servers and I barely get to 100 votes even with vote rewards and stuff

[candid mica]

it is really not top.gg or that bot issue tho

[languid void]

If it’s botted it is

Or using different accounts to vote

[candid mica]

botted votes get deleted i guess xetera said that

[languid void]

_ _

I just ask to look into it

Not normal

[obsidian locust]

Yes 1.2k votes with 900 servers is normal

But that's not normal

He has 112k votes with 5k server

[sturdy swan]

day 8 of search issue

when will it be fixed

[obsidian locust]

that's a little bit confusing

[obsidian locust]

If it's fixed

[sturdy swan]

🤡

[candid mica]

xetera added ip limits to prevent that

[languid void]

_ _

[candid mica]

sure, teams check this channel now and then maybe they'll look into it

[long ferry]

Already dropped the URL into the mods channel for one to check, seeing their votes with 51 rn seems normal on that servercount

[wanton drum]

What was your search query here?

[languid void]

Not from my experience but ok thanks

[long ferry]

It did previously have some sort of suspicious activity according to stats, did drop it into moderators when you reported it

[sturdy swan]

Acolium which is my bot

[wanton drum]

Have you made any edits to your bot in the last 8 days?

[sturdy swan]

no

[sturdy swan]

says

1 vote

what happend

i had like 40

[candid mica]

votes resets every first day of the month

[cedar rover]

My new post

[fallen canopy]

how can i see my bot servers?

[candid mica]

@long ferry ads

woops

[vagrant wigeon]

@cedar rover please dont advertise here

[candid mica]

wdym by that

[fallen canopy]

just like this

[candid mica]

using top.gg api
https://docs.top.gg/

[fallen canopy]

i need to code it too?

[candid mica]

you can or you can copy and paste the code of the example that is given

[fallen canopy]

where do i put that? config.json?

im lost lmao

[candid mica]

ask in #development or #topgg-api as it is more appropriate

[fallen canopy]

oh ok ok thaanks

[fossil hound]

I've been buying patreon for a long time, but my other account is out of use, but my patreon membership is still. And my money has been wasted for months.

My payment records, my bank information is still

[long ferry]

-wrongserver

[wild stone]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[long ferry]

We're not patreon

[fossil hound]

I don't have this account, I have another account that was closed.

and it has been withdrawing money for a long time automatically it has information,

çekme foto olarak atabilirim

[long ferry]

See above

We're not patreon

We're top.gg

[fossil hound]

oh soryy askdlhasda

[sturdy swan]

plz help

yesterday my bot was having 79 votes but today

suddenly it wanished

[candid mica]

votes resets every first day of the month

[sturdy swan]

my bot is on top.gg

from 3months

but when i go in

votes section i am seeing 0$

there

from last 3months

[candid mica]

you only get credits if you get 101 votes on that month

[sturdy swan]

ok

around how much can u guess ?

@candid mica

[candid mica]

how much what?

[sturdy swan]

on 101 vote the credits

[candid mica]

how much credit?

you'll get $15

[sturdy swan]

ok

[crisp swan]

When will certified developer applying come back ?

[long ferry]

Never

[crisp swan]

why

[sturdy swan]

It got removed a while ago.

[main kindle]

902973329978302574

@cobalt sleet

[sly urchin]

Hello, my bot has been available on top.gg for several months. I noticed recently that it does not have a profile picture anymore and is no longer available in searches.

[stoic socket]

Refresh data button

The search issue is a known issue

[sly urchin]

Thank you. I just refreshed with the button in the creator menu. But I still don't have the bot's profile picture

[stoic socket]

It takes time to update

[sly urchin]

Okay thank

[static birch]

hello

help me

[west ember]

how I can change nickname to "shuiko"? just or reset

[candid mica]

boost the server

[sacred thorn]

I had 15$ in vote credits that I redeemed on 2/2/22, I then bid on a advertisement and kinda forgot about it, now when I log back in the analyze page of top.gg shows that the advertisement got 0 impressions and clicks, so I'm assuming it didn't win the bid or smth, but my 15$ is gone, any idea why this might be?

[candid mica]

credits expired every first day of the month

eh i mean after 1 month after you claimed them

[sacred thorn]

Ah alright

Thanks

[opaque sail]

Helloo

[golden crystal]

hey i submitted a bot through topgg website, may i know the status of it?

Client name- Kabaddi Guru
Client id- 852069959256637450

[long ferry]

-upto

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[long ferry]

Still in queue since yesterday

[brittle steppe]

Hey how do i get the custom top.gg invite link

[fluid birch]

That was a feature for certified bots. The certification programme has stopped and there are no plans to bring it back currently

[brittle steppe]

Oh

[golden crystal]

oh any idea still how much time more?

[fluid birch]

-upto

[wild stone]

@golden crystal

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[golden crystal]

okay

[sturdy swan]

Hey I am looking for a bot that can make it so that after someone sends a message they can no longer send another one. I dont know if this is the right place to ask but i thought I would try

[runic phoenix]

Are you able to add a server on phone.

[dreamy abyss]

-how2search

[wild stone]

To find a bot that you need, please try searching the main feature you need on our website. You may have to refine your search term, but with just a little effort, you can find the bot you need. If you still haven't found a bot that suits your needs, then try searching Google for it.

[dreamy abyss]

Yeah. You seeing something unexpected?

[dreamy abyss]

What page are you on and what did you do before the error happened?

[runic phoenix]

I am seeing status code 500

[dreamy abyss]

Could you try using a different browser?

[runic phoenix]

I just did.

I used Chrome and Safari

Both came up with status code 500

[dreamy abyss]

Humm weird. When does it happen? When you click submit, edit information etc

[runic phoenix]

Anytime i press add discord server

[mint maple]

I'm clicked on add server button

It keeps showing this

It showed the same when I tried yesterday

[dreamy abyss]

Ok thanks for confirming

@gray kernel calling for your support 😅 Multiple people seeing the same issue, including myself. iOS 15.4 latest Safari

[mint maple]

Also on andoid

[runic phoenix]

Iphone SE 2020 Chrome and Safari IOS 15.4

[gray kernel]

no worries! i am currently in a meeting, so will have a look when i'm done

[dreamy abyss]

No rush. Thanks 🙏

[tranquil hill]

Why the bot votes reset?

[runic phoenix]

They reset every month.

[tranquil hill]

Oh ok thanks

[runic phoenix]

Is there a way to check if your bot was submitted right and see what day I submitted it? (I have really bad memory)

[stoic socket]

Go to your profile and find the bot page

[runic phoenix]

Where?

[dreamy abyss]

What’s the botId. I can look it up

[runic phoenix]

946862369835999262

[dreamy abyss]

Can’t seem to find it at all in our Discord logs

Nor has it been submitted on the site. So can’t see it in queue either

[runic phoenix]

Alright ill try submitting it again

[timber storm]

-Hello i have a question
I always monthly buy nitro booster but idk why my nitro badge level still same ??
Anyone can help me ??
So many friend up the badge of nitro but idk why my level still level 1 and didn't get changed ?? I wanna help please

[gray kernel]

hey, so i'm looking to pass this onto our team. just for clarification - is this the error message you get when you click "add server"?

i've just tried submitting a server and i'm not seeing an error. however, i will pass it on to the team in case there is something happening behind the scenes

[sturdy swan]

-notdiscord

[wild stone]

@timber storm

We do not represent Discord, nor are we affiliated with them. We merely use their service.

If you have any questions and/or suggestions regarding Discord itself, or wish to report any violations to the Terms of Service, you can use any of these links:

How to leave feedback/suggestions to Discord
How to report bugs/issues to Discord
How to report a violation of the Terms of Service to Discord
How to contact Discord for general inquiries

[chrome bay]

@gray kernel any status when the bug of adding bot will be fixed?

[gray kernel]

hey, thanks for reminding me about this. our engineer shipped a fix and it should be working now. alternatively, please try adding your bot using a PC. i have just flagged an issue in the add server flow when using mobile

[runic phoenix]

Did it work this time?

[dreamy abyss]

Yep

[runic phoenix]

Alright, thank you.

[gilded copper]

Hi

How can I update the Profile on Top.gg when I changed the Name of the Bot?

@fluid birch Can you help me you confirmed my Bot

[fluid birch]

-refreshdata

[wild stone]

@gilded copper

In order to fetch your new bot avatar / name, please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar on your Discord Developer Portal and not the application icon / make sure you have changed the bot name and not the application name.

💡 Please note: It may take between 30 minutes to an hour for the site-cache to also update. During this time, your changes may not be immediately reflected on the site. Please wait for an hour, clear your cache and reload the page.

[gilded copper]

Okay tyvm

[chrome bay]

I don't have a pc

[gray kernel]

no worries. could you please try adding your bot again and then let me know if the error still occurs?

[chrome bay]

ok

[gilded copper]

doesnt work I changed the PB yesterday and its also changed on the developer portal

[fluid birch]

it takes 30-60 mins after clicking refresh data until top.gg updates to the new name / icon

[gilded copper]

Oh ah okay

[sturdy swan]

I enter the site, but the white screen appears and does not improve, please help

[gray kernel]

which browser are you using? the website isn't supported by firefox

[sturdy swan]

google chrome

both do not

[chrome bay]

it's fixed ty

[gray kernel]

perfect - thanks for letting me know!!

[chrome bay]

np

[sturdy swan]

so what is my question

[gray kernel]

i can't seem to replicate the issue as it is loading fine for me on microsoft edge mobile

however, i will ask the team if anyone is experiencing this asll

you could attempt to clear your browser cache. alternatively, try accessing the website on incognito

[sturdy swan]

okay

[gray kernel]

let me know if anything changes and i'll see what i can do

[vernal pike]

Hello i am have trouble setting my server on top.gg

It shows this whenever i click on the voting link

Or its shows 404 when i click on server icon in top.gg

It's a new server

[vernal pike]

Hello can u solve my problem

How do I fx this

[gray kernel]

hey, could you provide a bit more detail as to what's happening?

[runic phoenix]

I think its the same issue ive been having.

[vernal pike]

So i created a new server and listed it on top.gg

Then using a vote tracker bot i created webhook and all

So when the bot gave me vote link

On opening link it shows

[dreamy abyss]

Could you send the link that you got open there now?

[gray kernel]

Johand beat me to it 😂

[vernal pike]

https://top.gg/servers/948567752103325736/vote

Here

[gray kernel]

could you check if you are logged into Top.gg on the browser you are using to access the link? if you are using the in-app browser for discord, it might be that you are not logged in there

[vernal pike]

I am using chrome still iys showing that

[gray kernel]

can you check that you are still logged into your account?

[vernal pike]

Yes

I clicked back and i am logged in

[gray kernel]

i am able to access the link on my android phone using microsoft edge

let me check with the team on this

[vernal pike]

Sure cuz i am unable to access the link

[runic phoenix]

Tried with Microsoft Edge still did not work.

[vernal pike]

Ye same

I tried too

[gray kernel]

is your server unlisted/locked?

[waxen lantern]

my bot is added in new trending bots (VOID) but still when i search it i cant find it

is this normal ?

[sturdy swan]

Yeap

Can take up to 2 weeks for your bot to appear in the search bar due to issues.

[vernal pike]

its listed yes

i wrote everything short desc and long desc twice and saved too but it just dosent gets saved

[gray kernel]

i'm not able to see your server page though 😦 can you please send a screenshot of your server page?

[inland ibex]

Can I have some support on how to make a good bot request?

Articles, requirements, anything I can learn.

[long ferry]

What to include in your bot page description
<#general message>

Our guidelines
https://support.top.gg/support/solutions/articles/73000502502-bot-guidelines

Discord TOS
https://discord.com/tos

Discord Guidelines
https://discord.com/guidelines

Best practices for a discord bot
https://github.com/meew0/discord-bot-best-practices

[placid nova]

All of the votes for my bot was reset, does anyone know the cause?

[sturdy swan]

Votes gets reset every month.

[supple mica]

Votes are reset monthly ! 👀

[placid nova]

thanks!

[inland ibex]

First of all, Help commands aren’t even worth it anymore since there’s slash commands?

They show descriptions too

[long ferry]

Yup the commands are all within the slash commands list, though would still be a good practice to have them listed somewhere

[inland ibex]

Should I do that? because afaik the list you linked me too, i’m pretty much all good except a help command.

[long ferry]

Doesn't have to be a help command, a website or just listing these on the bot page works fine aswell

Not something needed, but something that might be useful to your bot users as well rather than having to scroll through all slash commands trying to find the one they need

[runic phoenix]

Update: Also on PC comes up with Status code 500 when attempting to add server.

[long ferry]

Known issue for some users right now

[west silo]

1. How come I get that bot page live message if my page has already been active for many months?
2. Why isn't the bot pfp showing?

[candid mica]

1. ignore it if your bot has been approved for more than 3 days
2. use the refresh data button, and wait 30min to an hour

[west silo]

1. lol
2. gotcha ty

[wild stone]

If your bot was recently approved, it make take 1 - 3 days to get indexed in search. Please try searching again later.

💡 If your bot was approved over 3 days ago, you can safely ignore this notification!

[zinc oracle]

Op someone answered ^_^

[fallen canopy]

if this js HTTP Headers coded to the bot too? or another project?

[nova plinth]

why was this merged into something that no longer even exists: https://feedback.top.gg/96

or is that just some way of saying "no"

unrelated, where are the policies about incentivizing ratings/reviews stated?

[fallen canopy]

in this code line from docs

const webhook = new Topgg.Webhook("your webhook auth")``` what webhook is this? in the discord one or the top.gg webhook?

[wide adder]

@gray kernel hey! Regarding the ticket do I have to add you to message the ticket number for closing my account?

[sturdy swan]

a nuke command (delete the channel and after that clone it) could give my bot a problem?

[fallen canopy]

no

[grand ravine]

Call it anything EXCEPT nuke

And you should clone then delete, else it'll error

[sturdy swan]

Yes, related to the command everything is ok, but about the " name "... Do you have a better idea?

[grand ravine]

Recreate, purge, prune, be creative

[sturdy swan]

Ah agora que vi, br...

Mas certo, obrigado!

[fallen canopy]

Does anyone using the @top-gg/sdk?

I need to ask something

[spice ore]

what is nuke

[grand ravine]

#topgg-api

[sly nacelle]

It's been another 3 days now

[whole spade]

https://top.gg/bot/855476492146573332 found a stinky that's reporting a fake count @celest chasm

[stoic socket]

was reported yesterday

[whole spade]

then whys it not been fixed

[stoic socket]

aurel said they were handling it

[whole spade]

[stoic socket]

https://capy-cdn.xyz/zifOMBGC.png

[gloomy shell]

Because we give people time to fix mistakes

🤠

[mint maple]

Yes

[dusky wolf]

Is this real?

[candid mica]

fake

throw in the id here

[dusky wolf]

Yes
His I'd is

949140114867621940

[candid mica]

@zinc oracle impersonating

[zinc oracle]

that doesnt appear to be a user id

you may have copied the message id

[dusky wolf]

949140114867621940

It's this only

[dusky wolf]

948552471033290772

[candid mica]

@sturdy swan

[dusky wolf]

^^ yes I was wrong

[zinc oracle]

-b 948552471033290772 staff impersonation

[wild stone]

OX//MOD#4778 was successfully banned.

[vocal tiger]

Hi, how do I display the server count of my bot on it's page?

[sacred depot]

hello, my old bot is still available at https://top.gg/bot/473350175000363018 - but my old account was deleted. am i able to transfer the bot to this account instead?

[vernal pike]

https://top.gg/servers/948567752103325736/vote this is the voting link for.my server but whenever i open it shows error

[candid mica]

use top.gg api
https://docs.top.gg

eh nvm

[vernal pike]

Need help with this

[placid nova]

why does top.gg show the number of servers other bots are in but not for me?

is it something I need to implement?

[wild stone]

@placid nova

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

[long ferry]

What error

Seems to work on my end

[paper herald]

hi there

i have added my server in top.gg few days again
and it doesnt seem to be listed when i searched for it
My community is called "Fomo Kaki Club"
i created 12 Tags
but when i search with tag words the club doesnt appear at all
Anyone can assist me on this issue?

[inland ibex]

How do I cancel my bot's scheduled review?

Its currently facing to many issues and needs re-working.

[sturdy swan]

delete your bot from top.gg

[long ferry]

Yeah the only way is to delete it again

[inland ibex]

Thank you

[plush sonnet]

why this kind of ratings aren't removed? like in description of the bot it's written only supports 24 channels ..... the user didn't read it before adding to the server then they give bad ratings....

[inland ibex]

How do I do that?
I'm not seeing any delete button.

[long ferry]

Right on the bot page

[long ferry]

A review that doesn't violate our review guidelines

[plush sonnet]

like everyone can go to any bot's page and give a bad rating for no reason?

[paper herald]

@long ferry hi hope u are addressing to my issue 😉

[long ferry]

That seems like a valid review, you can't of course write random nonesense

[long ferry]

Can't help with it, likely known issue

[inland ibex]

got it, I thought it would be in the settings page lmao. Thats odd.

[plush sonnet]

"not what i am looking for" .... shit .... it clearly written in the bot's page

[long ferry]

Still a valid review that does not violate our review guidelines. Please remember that there's going to be users that have experienced negative stuff within your bot. Perhaps you could decide to improve by increasing that limit to receive more positive reviews.

Which is what reviews basically are, notes to improve per-se, aswell as for other users to know what they might expect.

[plush sonnet]

a thing is made for certain purpose and that is already been told in the description of the thing... some foolish person used the thing for some reason for which the thing is not made for .... now he comes to the page and give a shit review..... how that's acceptable?

@long ferry

[long ferry]

It's again nothing against our review guidelines

[plush sonnet]

ok whatever .....

[cobalt sleet]

Not everyone is going to have a good experience with your product. That's just the way it works.

[plush sonnet]

thanks for clearing it out

[plush sonnet]

so I can just go and write a review not what I am looking for to every bot's page with one star?

[cobalt sleet]

Not every bot - just a bot you may have invited, tested, and not met your expectations.

But if you have proof this person is review bombing other bots with similar reviews that is against our guidelines.

[plush sonnet]

so you don't have any method to check if even that user added the bot to any server before accepting the review?

[cobalt sleet]

We don't need to. The review is relevant to the bot.

[plush sonnet]

ok....

[fringe pivot]

@cobalt sleet I am sorry for the ping

A Person wants me to sell a topgg verified bot

and I'd like to report him

[dreamy abyss]

What’s their discord ID?

[fringe pivot]

1 min.

921100377565302785

Here

[dreamy abyss]

Thanks. Will be used by a mod/team member. I can’t action reports unfortunately

[fringe pivot]

np.

do you need any other ss ?

[cerulean ember]

If mods required more proofs they'll @ or dm you!

[paper herald]

so is this a bug or something...no way to resolve this?

[eternal tangle]

is it added?

cuss this is not coming in my profile that i have applied on top.gg

i have done this like 4 times

[long ferry]

Still not seeing anything in logs

What's the bot id

[cobalt sleet]

It's not against Discord's TOS to buy and sell bots.

[fringe pivot]

Ik, I am talking about topgg verified bot.

[glass hedge]

I added my bot a week ago on top.gg and 4 days ago it got accepted. On my profile it says the page is live and that it may take 1-3 days for it to appear in search results, but it doesn’t seem to work. Also asked a friend to search for my bot but he couldn’t find it either. What can I do?

[fringe pivot]

not discord verified one.

[cobalt sleet]

Not against our rules either.

[cobalt sleet]

Try editing and saving your page then try searching again in 1 - 3 days.

[glass hedge]

I did that a couple times, also right after the page went live so if that worked, it would appear now

[cobalt sleet]

It can take up to 2 weeks to get indexed in search.

[glass hedge]

But it says up to 3 days on the website

Why would it take 2 weeks?

[cobalt sleet]

We're aware there are some issues with search. The devs are looking into it this week I believe.

[glass hedge]

Okay thank you

Im just asking because I’m bidding for next week…

[cobalt sleet]

The search issue won't affect any auctions slots you win

[glass hedge]

I hope so 😅

[fringe pivot]

K.

[final prism]

i can advertise my bot in top.gg ?

is there any way by that i can show my bot in top bots ?

at top

[long ferry]

By using auctions is one way, the other one would be having it above the current top ones through votes etc

-auctions

[wild stone]

What are auctions? Click here to find out and click here for our support article!
You can access auctions via top.gg/advertise.

[final prism]

what are the advantages if i will use auctions ?

ok i am checking that

[long ferry]

Getting your bot promoted on certain categories such as front page

Basically bringing more traffic towards your product

[final prism]

it is asking for phone number, will it share my phone number or it will be private ?

i don't want my number to be leaked

[long ferry]

Your phone number is merely used for verification to avoid abuse

[final prism]

ok

[long ferry]

It will not be shared as far as I'm aware, except once with the service that verifies the number

You can also read through the article first before verifying your phone number to actually confirm if you wish to use it or not

[toxic pewter]

Hello

I can't vote to any bot rn

It keeps saying application and error

Here is a screenshot

I'd appreciate if you help me

I have a streak that I don't want to lose

[long ferry]

Try a different browser

There's nothing

[charred phoenix]

It's been 2 weeks

[sly nacelle]

thought it was just me

[sturdy swan]

Nope, a week and a half

[charred phoenix]

But still a week and a half is more than 3 days according to my meth

[sturdy swan]

It's up to 2 weeks and more. The message is wrong due to unexpected issues. So be patient.

[charred phoenix]

Oke

[grave hollow]

Hi, to get starred we have to wait to appear in search results? A few users voted but they weren't asked to star or to write a comment. How does it works?

[opaque nest]

My vote on one of my bots was 70, how do I become 8

[gray kernel]

yeah, due to some issues, users are asked tow ait up to two weeks for their bot/community to get indexed.

the voting system is separate from the review system. it's for reviews that you get to give stars and write a comment

[gray kernel]

votes are reset every month to ensure that listings are active

[opaque nest]

ok

[sturdy swan]

how do you search by framework?

Framework?

[long ferry]

Probably referring to Library

[sturdy swan]

discordjs discord4j jda discordpy etc.

Yeah, you can't do that.

It's deprecated

oh well

k thanks

[compact gust]

Why do I have to do reCAPTCHA everytime I use the top.gg website

[sturdy swan]

Hello just wondering what does that actually mean

[candid mica]

check pins

[sturdy swan]

Alright

[carmine zinc]

if i got unverified my bot and i deleted my bot and remake a new one with the same code will i get back to top.gg?

[deep olive]

Hey, I'm waiting about +5days to my bot approval, can anyone check its status?

[sturdy swan]

Yes

[sturdy swan]

The waiting time is 1-2 weeks, so please be patient

In addition to that, you've submitted it 3 days ago, not 5+

[carmine zinc]

nice B)

[deep olive]

ok, so if anything happen imma get A dm right?

[sturdy swan]

-notified

[wild stone]

@deep olive

If your bot is approved:
You'll get a DM from @wild stone and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

[deep olive]

Ok tysm

[sturdy swan]

anyone know how? let's say I invite random bots and after that I go straight to the main server thats bot.

[stoic socket]

you can set a redirect url

[deep olive]

It's A scobe called guilds.join

You can specify it from the dev portal

[sturdy swan]

owhh, thank youu

[long ferry]

On voting I assume?

[compact gust]

yes

It's so annoying

I vote for a lot of stuff and the recaptcha keeps popping up

[long ferry]

Hm, perhaps try voting on a different browser?

[waxen lantern]

hi why votes log go like this ? (read the author)
53-55-57-59-61...

[slender falcon]

because its the weekend

you get double votes on the weekend

[long ferry]

Friday counting towards that

[waxen lantern]

so why i dont get double votes in website ?

[long ferry]

Caching

It will show double votes there afterwards, you can check the API about your live votes

The ones on the site are cached

[waxen lantern]

oh okay tnx <3

[sick gorge]

topgg offline?

[sturdy swan]

Works fine for me, try Ctrl+F5

[sick gorge]

main page working for me, but not https://top.gg/bot/741606943952601179/vote

[sturdy swan]

works for me too

maybe try clearing your cache

[sick gorge]

Cleared cache, can still not access the voting page while main page works fine

[sturdy swan]

For me it works fine, can vote

[sick gorge]

ok i'll just wait an hour then and check back later thx for help

[carmine zinc]

lol

[vernal pike]

error 404

[vernal pike]

it isnt working for me still

it shows this whever i open my servers voting link

[grand ravine]

is your server added?

cuz it says it doesn't exist

[long ferry]

That's 403

You cannot vote for a server that's not published

Also clear your cache

[vernal pike]

yes

[grand ravine]

doesn't look like, since the page returned 404

make sure you submitted it properly

[long ferry]

Again as I already said

Clear your cache

It works entirely fine, your cache is not cleared

[vernal pike]

how do i do that in laptop

[long ferry]

-cacheclear

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[vernal pike]

i cleared still not working showing error 403

[vernal pike]

can u vote the server once just to test

https://top.gg/servers/948567752103325736 see my serbers listed but i cant open its main page too

[long ferry]

I can view the vote page

Also on an incognito tab

Used to*

Make an edit on your server page under /edit

[vernal pike]

it shows this i filled the description for like 3 times till now but its not getting updated

[long ferry]

Viewable for me now

[vernal pike]

ye its viewable for me too now but again when on the vote button it shows error 403 again

[long ferry]

Can't help then

[vernal pike]

isnt there any way tp fix it?

[long ferry]

Check back later

[vernal pike]

ok

[sly coral]

why is this showing for the past week

my bot is on topgg for 6 months

[bright moss]

Why can I never log into the website using Discord?

[serene eagle]

@cyan palmmy bot is not getting in top.gg website

how to find

it got approved few days back

[bright moss]

Wait few days it should appear

@serene eagle

[gray kernel]

this is a known issue. if your bot has been live before seeing this message, please disregard it

[gray kernel]

could you provide some more details on what’s happening when you try to log in?

[serene eagle]

but not asking about search

ok understood

[bright moss]

I log into my info and authorize the bot then this pops up when it redirects me

[serene eagle]

@bright mosshow to check how many bots we added on top.gg

[sly coral]

i cant search the bot in search results

[bright moss]

Not sure

[serene eagle]

at least i can see my bot naa

[gray kernel]

due to some issues, it can take up to two weeks for your bot to show up in searches

[sly coral]

well, my bot is on topgg for 6 months now

[gray kernel]

you should be able to see all your bots on your profile page

[gray kernel]

okay, i think this issue has been flagged as i believe some other users experienced this the other day as well. let me see if we have any updates on this

[bright moss]

Ok

[serene eagle]

but not

@small lantern

[sick jasper]

is the website down?

[gray kernel]

yeah, i believe this issue is being looked at. you could possibly retry on incognito mode on google chrome and see if that makes a difference. if you try adding a bot on another day/in a few hours and it doesn’t work, just let me know so i can check back up on the issue

[gray kernel]

just the main site or is there a page in particular that you’re trying to access?

[stoic socket]

Sites down, can confirm

[sick jasper]

the whole site I think

oh it loads now, but slow

[gray kernel]

it’s been flagged within the team

just now

seems ok for me now

[sick jasper]

thanks! it says 524 status code

[gray kernel]

are you still getting that code?

[ivory cliff]

yes i am getting a 524 error

[gray kernel]

ok, i’ve let the team know

[eternal tangle]

can anyone say me

why doesnt my bot go for approval status?

i literally applied 5 times

still doesnt work

[gray kernel]

is it the website that’s not letting you proceed or is your bot getting declined by our Bot Reviewers?

[eternal tangle]

website

[gray kernel]

could you please provide some more detail on what’s happening?

[eternal tangle]

so basically i try to add the bot and then i fill all the details needed to approval and i submit it.. but for some reason it does not come on my profile that the approval is pending or anything regarding the bot

i tried the same thing yesterday it did not work

today also not workin

[vast spear]

how do i reapply bot when it just shows this 😭

my bot went offline for no reason when testing

[sturdy swan]

You need to wait some time before being able to resubmit it due to server cache.

[vast spear]

ah, so basically around 3h-1d?

[sturdy swan]

Pretty much yeah, one hour is sometimes enough though

[vast spear]

alr tysm

[gray kernel]

please allow me to have a look at this. I believe someone else was experiencing thos yesterday

[eternal tangle]

ohk

[gray kernel]

could you please send me the bot ID?

[eternal tangle]

854770935054729256

[gray kernel]

it doesn't seem like the website has registered that you submitted it, so it makes sense that it doesn't show up on your website. please could you try clearing your cache and then resubmit? if you're still having issues, let me know and I'll have a look again

[eternal tangle]

i did

wait ima try again

hm

[gray kernel]

okok thank you!

just let me know what happens

[eternal tangle]

alr

[sacred depot]

is there anyone that could potentially help with this?

[eternal tangle]

DONE @gray kernel

ima try again

this comes

ye it still doesnt work

[eternal tangle]

after this it still doesnt get registered for some reason

[gray kernel]

okay let me flag this to the team real quick. sorry about this!!

[eternal tangle]

alr

[vast spear]

is there also any command to check what in queue your bot in?

[zinc oracle]

nope, we do not have that

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[vast spear]

aw

ty

[gray kernel]

hey, could you please share your bot ID? the team is currently looking into search issues

edit: i’ve found your bot and it might be an indexing issue. hopefully it’ll show up in searches soon

[honest echo]

why doesn’t my bot still show up in search results

[flat tapir]

same

[honest echo]

3 days have already passed💀

[flat tapir]

It still says 1-3 days something

1week has passed for me

[honest echo]

oh, didn’t notice the channel name if it’s not ok to ask here I’ll go to #general

[gray kernel]

due to some issues, it can take up to two weeks for your bot/community to be indexed

[honest echo]

oh

[gray kernel]

support is for questions, don’t worry!

[honest echo]

💀

[sturdy swan]

http://159.65.215.82/

Does this site have anything to do with topgg?

[gray kernel]

uhhhhhhh isn’t that just an IP thing

[sturdy swan]

Idk it appeared in my Google search results

Did topgg hack me

[gray kernel]

hold on, lemme get some advice for this

flagging this for someone to look into, thanks for that

[subtle night]

Heyy, I have put my bot on the website, what is the current delay (approximatly) of the verification ?

[sturdy swan]

-upto

nice lel

[gray kernel]

what did you search on google to get this?

[sturdy swan]

My bot's name

also the results arent exact match of top.gg

[gray kernel]

@subtle night

[waxen lantern]

can i add my server with another acc and then put the url for suport server or i need to own the server too ?

[gray kernel]

so it’s the third link you’re asking about?

[sturdy swan]

usually you need to own a server to add it, but in some cases it will show up as a server you own if you moderate it

[subtle night]

thanks

i will wait

[sturdy swan]

Yes

[bright moss]

It doesn't work I even tried with different browsers and incognito mode

[gray kernel]

okay, thanks. i’ve passed it on to the team

[sturdy swan]

My pleasure

[gray kernel]

by authorising the bot, do you mean you try to complete step 3 to go to step 4 and then it gives you an error message?

[bright moss]

The final step not sure which one it is

[gray kernel]

yeah, so you’re trying to proceed to the final step and then it gives you the error message? if this is the case, this is currently being looked at by our engineers

sorry about all the hassle 😦

[bright moss]

Yes, okay

[bright moss]

Nothing to be sorry about.

[gray kernel]

thanks for understanding

[sturdy swan]

hey it looks like my bot is on the new bots page of the website, but when i try pressing the vote button, i get a 403 page.

[slender falcon]

can you show a screenshot?

[dense sluice]

How i transfer ownership of bot

To my friend

[sturdy swan]

i cant but it says "403 forbidden [Go back] [Return home] if you believe something should be here, contact us through discord or.."

[slender falcon]

i meant

of your bot being on the new bots page

[sturdy swan]

ah

[slender falcon]

The fact its forbidden is because of the fact your bot hasnt been approved yet!

Tho the fact its being shown on new bots is an issue that the devs need to be aware of

so if its happening its something that can be forwarded

[gray kernel]

would you mind sharing screenshots of each step (with all fields filled in), so our engineer can try to replicate the issue? feel free to DM me or create a private thread for this

[eternal tangle]

alr

[slender falcon]

ps we cant make Private threads here

[sly coral]

thanks!

[gray kernel]

thanks for confirming

[steady kestrel]

is this why when i search for something the bots/servers lists 0 results? is this a new thing?

[slender falcon]

and thats the new page tag? can you show a full screenshot

[sly coral]

oh btw, i also wanted to share with you, topgg search is relatively slow recently, so maybe the system is a little buggy overall or something

[gray kernel]

does this happen rn? the engineers are aware of this and have been looking at it for the past hour i think. i will let them know that it’s been flagged by 2 users now

[sly coral]

yea that has happened to me too

[gray kernel]

thank you! please see my msg above

[slender falcon]

@gray kernel can confirm that the new page tag is showing unverified bots

https://img.pyrocdn.com/AZdcARhw.png

[steady kestrel]

yes

[stoic socket]

Its been like that for a while

[slender falcon]

yea, just confirmed myself also

[sturdy swan]

its just scrolled down

[slender falcon]

yea, its an issue but im unsure whether its been flagged internally

[sly coral]

may i ask how to get "Certified Developer" role?

[stoic socket]

I remember me and a few others reporting it a while back but yeah not sure if it was ever flagged internally

[stoic socket]

You can't anymore

[sly coral]

[slender falcon]

Actually

its more than that

@gray kernel it seems the whole of the new page tag is showing unverified bots, like the entire list

[gray kernel]

uhHhHhh ok, thank you!! will flag

[slender falcon]

@sturdy swan just a heads up, you cant advertise NSFW features

so it will be denied if you do

Wouldnt want you waiting just to get denied

[eternal tangle]

@gray kernel I Have Sent U The Full Process In Your Dms

[sturdy swan]

yeah i figured, someone told me after i submitted

will re-apply 👍

[eternal tangle]

and still doesnt work

[steady kestrel]

side note, if I report a bot that hasnt been online in forever do those usually get removed?

and i mean, hasnt been online, support server link is dead, and owner doesnt respond

[dense sluice]

Yes

👍

[gray kernel]

can confirm i’ve flagged it internally now

[stoic socket]

Amazing

[dense sluice]

How i transfer my bot

[dense sluice]

On my friend @stoic socket

[sick haven]

I think search is broken, returns 0 results.

[cobalt sleet]

Flagged this to the devs

[sick haven]

okie ty

[plush reef]

yes it is

[flint badge]

pls can someone tell me why my bot, which has been on top.gg for a year or so, just got taken down and readded?

[cobalt sleet]

-botlive

[wild stone]

@flint badge

If your bot was recently approved, it make take 1 - 3 days to get indexed in search. Please try searching again later.

💡 If your bot was approved over 3 days ago, you can safely ignore this notification!

[flint badge]

i havent edited it recently and noone else who has access has

[flint badge]

please read what I said

[sick haven]

how about you read the entire message he replied with

[cobalt sleet]

It wasn't re-added. Please read the embed.

[flint badge]

yeah but it doesnt appear in search results

[sick haven]

search is broken atm

[flint badge]

right

thx

[gray kernel]

devs currently working on this

[dense sluice]

Broke afff

@cobalt sleet bro how i transfer the bot to my friend

[sturdy swan]

You either need to contact a moderator preferably in DMs or delete the bot and let your friend resubmit it

[rapid swallow]

What happens when my bot approved? Is Top.gg send me message?

[wild stone]

If your bot is approved:
You'll get a DM from @wild stone and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

[vagrant wigeon]

we don't remove bots for this reason

[coarse bough]

is this a known glitch 👀

[steady kestrel]

then why have this as an option

[coarse bough]

ty

[stoic socket]

unknown application etc

[steady kestrel]

not sure i follow but... ok

[grand ravine]

unknown application, private bot, requires oauth2 key, things like that

[long ferry]

Basically that yeah

[steady kestrel]

yikes.

[long ferry]

Also iirc tells the user that they should reach out to the support of that bot for non functional things instead of reporting it to our site

We do not moderate inactive/offline bots, unless the actual bot application is deleted aswell

[steady kestrel]

yikes

[long ferry]

Don't see any yikes in that, just allows bot Devs to continue development when they want to. If they're pretty sure they wish to stop developing that bot, they can delete the bot from our site

If you do wish to give a feedback in regards to how we deal with that, feel free to do so through https://feedback.top.gg

[nova plinth]

bumping this

[grand ravine]

policies?

as in, rules?

if so, yes they are in #rules-and-info

[long ferry]

https://support.top.gg/support/solutions/articles/73000502504-review-guidelines

[nova plinth]

thank you

[plush lion]

Whats top.gg's response to the new App Discovery?

[grand ravine]

none probably, it's not like top.gg is the only botlist in the internet

[plush lion]

Im sure many would use App Discovery over top.gg

since App Discovery is built in

[grand ravine]

I'm sure of the opposite

[plush lion]

Im not

[grand ravine]

look at server discovery

[shut copper]

people would trust it more

[plush lion]

But for server discovery a server needs 1k+ more

app discovery only needs verified bots

[grand ravine]

let's discuss in #general, this isn't the channel for that

[gentle trout]

How do I add a server to top.gg

[stoic socket]

https://top.gg/servers/new