#support
1 messages · Page 639 of 1
why can't i delete an annoucement
2 very good questions from us
known issue
many known issues recently i see
👀
does it still work with imgur?
apparently not
cant vote
Lmao is the entire website broken ?
we can neither confirm nor deny that statement
I'll just wait then
try a different browser
is there a way to add a server which bot is owner?
it works thanks
Yeah iirc they're free to use, as long as you're not claiming you own them
Stuff like using them on your bot for a vote link for example is fine, something like
vote on top.gg
ok thank
like can i like:
Loading Complete! 
Ohh these emojis, yeah definitely fine to use anywhere
ok thank
and like droplet development how did they copy in to there server?
need help on copying those emojis?
no thank, i know how to do it
but thank
KK
i can't add my server in top gg
the dashboard is not showing my server
what does 524 topggapi error code mean?
Server error I assume
my server or topgg's server?
site slow
Heavy load
Don't mind it, just wait until less people try to access it at the same time
aight
Ok so what my bot need for level setting
still doesnt need the perm
You can DM @zinc oracle if you want more information on the decline
It said dm woo not wowoowo
hey , i changed my bot icon but on top.gg not changed
click Refresh Data button on your bots page
wdym, any error?
I don't know
...
addd what
Top gg bot
i literally dont understand your question, so what is the main problem?
wdym by the tag is added
I am trying to add Top.gg#8005 bot but it's not able to add to my server
Are you the owner of the server/do you have manage server permission in the discord server?
Yes
Even a member tryed it
But still not working
Members cannot invite bots
I think top.gg is in your server but he doesn't have access to this channel as I see it's locked on top
Ohh
Try pinging him in any public channel or give him access to channel
XDD my bot is that original bot. bot-with-dashboard is a copy of my project
Dm the reviewer
Dm the reviewer and include a github source which is older than the one we provided.
There only one perm of create invites
Top.gg doesn't need any other perms
It needs that's why it was not adding I gave he's tag administrator perm
It was added.
It just wasn't in the channel.
I've already done that. now I'm waiting for a reply
Hi can i check why my bots pfp is not showing but it is showing a letter G instead? i cant find a button to add a picture but i see that other bots have their pfp there.
Heya! Thanks for reaching out
You can fix this by clicking the "Refresh Data" button. After you've clicked it, please wait around 30 minutes for cache to clear server-side and update.
Description of the issue : I was trying to upload a banner to my profile, but the website isnt accepting neither cdn discord or imgur. Thanks forward for any help.
wow thanks alot iara 
oh for this you need to click the direct link. Such as https://i.imgur/iajdoasjdiojasodjas
its not a legit link but like it should be i.imgur
already tried i.imgur and didnt work either.
Can you drop the link here?
what link exactly.
sure.
I can also type it out but I'm on mobile so I'd rather not
use direct link
nope, still not working.
@somber parcel #topgg-api can you help me
Not atm no, sorry
iara so it will show my bots pfp after about 30 mins when i click refresh data right?
Yes
banner images are currently bugged i think
It's not ;w;
its fixed?
ohh okay bcs i was wierded out kinda.. it worked on my server banners, but in profile its not.
We already investigated it early jan
owh people still got issues so i thought it havent been fixed
We couldn't recreate the issue at all
We checked theu support cases and they were all due to not using direct link
still isnt working.
;(
maybe the issue is in the image?
Try using an image with .png extension ig
Maybe
doesnt work aswell
Is there any video for the bot developer panel?
It will be uploaded soon to our YouTube channel.
You can't, if your bot got accepted like recently and gained a lot of votes it will show in trending new bots.
how much is alot of votes exactly?
for me on what i see on the page 20-50+
Takes an hour or so for the site cache to update
ok
What error message does it give you?
validation errors
Could you screenshot your tags?
I don’t see anything in tags that would cause it to give you validation errors. Sometimes when you have long tags that will happen
but i don't have long tag
Is your description over 300 characters?
nope
It’d probably be that then
I’ll double check when I get home but honestly I recon it’s due to your description being under 300 characters
I reported someone's comment by mistake, how can i unreport it?
it will get unflagged if it wasnt against the tos
Vibes was approved some days ago 
You cannot currently check your position in queue
wait, it has been approved in less than 10days bruh
didnt it take more?
like normally it take 2-3 weeks
It was approved 5 days ago
the queue length fluctuates
why can't i publish announcements
after i click on publish announcement the test just disappears, despite saying that it was saved correct
Known issue! It's on the list for our Devs to look into
what does that mean?
You're trying to view a page you do not have access to
-upto
The average up-to-date approval times are stated [here](#support message).
This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.
There is no exact time for how long bot approval will take.
There is a queue and you're not first, nor are you last.
Read more about our reviewal process here
This is like my 5th time mentioning this. Where could I find help?
here i must insert the server ID right?
What are you trying to edit on the page?
That's optional if your server is added to topgg already
If it is, then yes
but my support server is not on top.gg
Then you can skip that option
am able to reproduce, already mentioned it in a staff channel thanks
so this is for support server with discord.gg links right?
Hi, For some reason I am unable to leave any teams on my account. This happened on my old mac and I recently got a new one, same issue. I was wondering if someone on the development side can remove me?
hmm
this is an image from imgur or i.imgur
but why is it now working
but this cmd requires admin perms-
Profile banner images do not work currently
i think but im not 100% sure but its against the TOS
only dms like level up or warns are allowed
ah okay
sad
Admin permission just means "all other permissions".
We require you to only require the permissions you need
Then it's probably a wrong decline
Dm Aurel and explain that it requires the user to have admin not the bot.
kkk
Is there a way to deal with servers/people raiding your bot with negative review? Like for no reason 
i can’t acsess my profile on top gg
i have a question regarding uploading a bot. Everytime it keeps giving error codes on Top.gg 403 and lately 404
Is it possible to use markdown or html in the bots description?
Both are allowed
does anybody know?
Possible to list 2 bots or nah?
You can list as many bots as you want, as long as they are not using the same code.
Aight
Leaving teams currently doesn't work
Actually try leaving from another browser
Bullet points are cut off:
### Information you can get
* Invite expiration date
* Channel
* Inviter
* Member Counts
help
its been happening for the last 3 weeks
how to do like this in bot page
I have
Images?
You can use markdown images.
https://www.markdownguide.org/basic-syntax/#images
Wait you can actually do markdown? 
@zinc oracle I'm not sure if you missed my message :)
Thank
Probably best to fix it with your own css.
Hi! It seems like you are looking for information on how to get your bot verified.
Once your bot reaches 75 servers or more, you are eligible for bot verification. Since October 7, 2020, bots that reach 100 servers will not be able to be invited to any more servers. You verify your bot on your bot's application page, under the "Bot" section in the sidebar.
If you need more information, check out this article written by Discord about The Future of Bots on Discord and you can ask questions in the Discord Developer Server.
Please note:
- We cannot provide support on how to get your bot verified.
- We are not affiliated with discord's bot verification system.
- Getting your bot verified on top.gg (approved through our queue), does not mean you will also get verified by discord. Top.gg's queue has no correlation to discord's verification system whatsoever.
huh?
its currently not working
I see, so it's a known issue
How soon? 
Maybe this week? There was a backlog of videos which started being uploaded this week.
Oki
We'll probably post it in #announcements once it's up.
When I voted, a player or something came to me. If my e-mail address in DC is positive, will this problem be fixed?
I can access it fine right now?
I'm not too sure what you're referring to here? Is there an issue when someone voted for your bot/server?
Might be high loads at the moment. Try again shortly, and maybe a different browser if necessary!
Crashing bots, too? Bots aren't able to post their server count, as well. ._.
I'll notify the devs of this
no player came when i voted
-wrongserver
Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(
you're probably referring to a discord bot right?
@long ferry I just removed the permission, but as it was a reaction help the bot was going to remove the reactions to work
That can be made optional by just not removing the reactions and having the user re-add the reactions in order to interact with it
can you test again?
resubmit and wait again
Ok
Why was my project delete?
Your bot was likely declined because it went against our bot guidelines.
To find out why your bot was declined and by who, use the search feature in #mod-logs:
@long ferry For the help commands can i just go to a website or do i need to have a list on the bot
As long as you reference the website clearly in your bots description it's fine. As mentioned in the decline reason, your website returned a 403 error meaning we couldn't view the commands.
Yes because i guess when you guys do it my website was being redone
but it is back up but i am trying to the fix the SSL
first
Does the SSL need to work for it to be published
As long as it can be accessed it's fine. Make sure to readd your bot to topgg so we can review it again.
Personally I would recommend putting some commands on your description but it's not required
So can i dm you the website so you can tell me if it is working for you
Go for it 👍🏻
How do I resubmit my bot
When I try to enter the client ID it says already submitted
Discord is the easiest way to communicate over voice, video, and text. Chat, hang out, and stay close with your friends and communities.
clear cache
How I do that
-cacheclear (You need to wait 30min to an hour after it was declined before trying again)
In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:
Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave
hi, how long does it take for the website to update, because my bot just got approved and im waiting to get the vote link to put in a command lol
30min to an hour
oh ok, thanks
Br+ only
@lone anvil i'm the developer of Groom, can i write in dm to know why it does not work, to me it goes perfectly
I just checked in the logs and saw that there are missing permissions
-nobadge @sturdy swan
@sturdy swan
pinggg
Yeah you DMed me
So i need a verified bot first
Read it
ok
So no one can get it now
Ok i get it
but thank you for your help
How can I put my bot on top.gg if it needs admin permission (8) to work?
No bot requires admin. I'd suggest doing better error handling.
Can't set visibility of certain channels because is missing some permissions
{"message": "Missing Permissions", "code": 50013}
You should ask for help in #development
why wont my imgur image wont work + discord images
ok thanks
anyone?
nvm works now
It turns out that it has to be admin to modify everyone, the bot works hiding the rooms modifying the role everyone...
admin is still not required for anything, every permission for every action is separately provided. Read the discord docs as these are mentioned there
Are you sure everyone is not editable only by an admin?
am pretty sure
ok, I'll look into it then. Thanks
Hello, i can not add my server to top.gg for some reason
https://top.gg/servers/add/867085308352397352
I've deleted it a few ago to reset it
Important Reminder You need to be the owner of the server to add your server - once you've done so, you'll be able to add it to a team for others to collaborate. Users can list their Discord server on Top.gg in just four easy steps. To se...
ahh im not the owner, thank you 
page parameter doesn't control routing, it's just there for SEO purposes
you're always seeing page 1 when you reload
Official wait time is 1+ week
But most bots are reviewed in a few days
i can see top bot for 1 seconds you can see at gif
i can't see promoted bots
How long does bot page deletion take? I've tried to delete my bot page a couple times yesterday and is still there
Bot deletions are currently not functioning for everyone
Ah I see
bumping it up, is there a way?
dont think so
how can i embed an image on announcement?
bots in portuguese lang can be approved?
Not possible
😭
am i allowed to link an image hosted on my own website then or must i use smth like imgur?
We approve bots in any languages, we may use translators for that though, but we do have native staff members

What are you referring to?
am i allowed to just post a link to an image hosted on my own website or do i have to use smth trusted like imgur?
i can edit the bot id?
No
delete the bot?
You'll have to submit an entirely new bot
Yeah that's fine, you can either use Imgur or your own image host
thanks!
i can delete the bot ?
i made an announcement but there's no announcement in previous announcements, does it just take a bit to update?
seems to take 30ish mins
👍
well k!embed and for admins to help decorate messages...if I release normal members they can flood with this command.
That's not what the decline was about, your embed command required the bot to have manage messages
@toxic zephyr
Please send me a DM
pano po mag change password?
Hello brother
Hi
Cursed chat
?
help
Not functional right now
ow
Ok
Hello, I have a question, in top.gg how could I edit the part of the Creators panel
What part of it do you want to edit
@wild stone
Hello !
This option doesn't work
Refresh page I think
Known issue
Change to “No preference”
if you change discord profile it will be changed automatically
What I want to edit is that not only I appear there, but also that other creators appear
Is that possible?
sure, you should create team
Would only show the team, you can't have other users appear there
Remove the empty lines
(it also supports markdown, which is probably why elements get added)
👆
yes thanks
Like chat AI?
Yeah
Yes
As long as the features work it's fine.
And as long as it doesn't break any other guidelines
Ohh does it need a help command ? It's just has one command
Not if it's listed on the bot page
Ok its on status
My bot is old. I re edited it . And it has some slash commands that doesn't works any problem
All slash will not work edit

The majority of features need to work, so if it has a bunch of slash commands that don't work, it will likely get declined.
I want to remove them
You should probably seek help in #development for that then
Ok I'm gone make a new bot is dev portal
How to manage my server on top gg?
I have a bot in this account, can I transfer it to the developer portal of another account?
If you are owner of the server, you can manage/edit your server in top.gg, but if you are not owner then owner need to create team and need to invite you in team and give you admin permission that way you can manage it.
-notdiscord
@steep hollow
We do not represent Discord, nor are we affiliated with them. We merely use their service.
If you have any questions and/or suggestions regarding Discord itself, or wish to report any violations to the Terms of Service, you can use any of these links:
How to leave feedback/suggestions to Discord
How to report bugs/issues to Discord
How to report a violation of the Terms of Service to Discord
How to contact Discord for general inquiries
👍
hello I can had a image on the description of my bot?
-htmldesc
@mystic jacinth
You can achieve this using Markdown or HTML in your bot's description. You can ask in #development for help or use this HTML and Markdown cheatsheet for more resources.
I speak to the description in: top.gg
Yes I know
site very slow
click that on Mac's profile
and also, #general next time as its not site support related
From where I can mange it?
Are you server owner?
Yes
Or team members who have admin permission? You should be able to see edit button if so
I am the owner
There's creator's control category in which there is edit button you can manage everything from there
403 not found. . Some thing like that
Aha OK...can I make when someone vote take a role?
Temp role
Vote Tracker bot
K thx
I have a team but I can't choose a team please help
Are you the owner/admin of that team?
The discord developer portal team doesn't matter
but I made the team
How do I create a team?
This article describes the process of creating a team, customizing your team and adding members to it:
Teams Overview
^
ok thanks
donate bot down 😢 missing out on dat green rn $$
join their support server for help
We provide support for it here as well, just not sure why its down
where is team building?
-team
How do I create a team?
This article describes the process of creating a team, customizing your team and adding members to it:
Teams Overview
ah i thought using the dedicated support server was preferred
Are announcements/updates broken again?
You're not reading the article linked
they take 30ish mins to go live
ah ok
Pls team create link
I deleted my bot from bot list by mistake, I want to add it back but it says bot is registered in botlist
It's like a "password" you create to verify the data being posted is from your app
I did not understand
when do new trending bots disappear off that list
They generally don't stay for very long
Aah ok
Any chance of bringing back the bot I accidentally deleted without reapplying?
It's your lucky day that bot deletions are broken at the moment, so it's actually impossible to accidentally delete your bot.
I was deleting a comment about my bot but accidentally clicked delete bot
It doesn't work. Your bot wasn't deleted.
But when I type my bot into the search box, it doesn't show up.
Hello
That's probably because there are issues with search at the moment
need any help?
No
Will the bot be automatically deleted when the deletion error is fixed?
How tf to set the icon for the bot
In order to fetch your new bot avatar / name, please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar on your Discord Developer Portal and not the application icon / make sure you have changed the bot name and not the application name.
💡 Please note: It may take between 30 minutes to an hour for the site-cache to also update. During this time, your changes may not be immediately reflected on the site. Please wait for an hour, clear your cache and reload the page.
Read the full message
Ok
Is there any channel where I can suggest a feature request for top.gg?
I thin it could be great to comment on comments at the bots page.
Let us know how we can improve. Vote on existing ideas or suggest new ones. If you require support or would like to report a bug, please go to our Support Page · Make a suggestion · Top.gg
Is top gg down? I been trying to vote since last night and was informed I need to come here
Site is working properly try now
What issue are you facing
It turns out in the end that my bot has to be admin in the server to be able to do certain things, otherwise it stops working properly by putting some public channels, some private ones (of those he creates himself)
I've tried literally all the available discord permissions and I've come to the conclusion that the only one that needs is admin (8)
Wrong, still not the case
Wrong server
Administrator is not needed at all
Wait no
I'm confused
This is discordbots.org but it’s been top.gg for years
I've tried with all the permissions discord offers and it doesn't change the result
Send the page url @warped sleet
Then you should read the docs for that, your bot will of course not be able to access private channels it doesn't have access to, but that's normal
Try another browser
It don't work past that even waiting 5 minutes
The problem is that he creates those private channels and gives him the permissions to see and not to see them.
I don't have another browser.. I'm on my phone
Download one then
Yup, your bot has to adjust with that. Still not a reason for requiring administrator. You may be able to ask within our #development channel, discord.gg/discord-developers or even discord.gg/discord-api for help.
Everything is, as said already, covered by either a role based permission or a channel override
Which will never require administrator
but how is it possible that the bot sometimes between the channels A, B and C puts A as private and the next time it puts B and C as private and can only delete the public (in the first case it deletes B and C and in the second case only A)
With what logic does this happen?
With the logic of how permissions are done on discords end. I can't otherwise help you, nor help you get your bot approved on our site until that's figured out. discord-developers could help you especially since there's a lot of users well experienced with the API who could help you.
We have no impact on what Google indexes
Won't load here either... And it's not me . I can get in Amazon, Walmart and ign just fine
ok, i will try thanks
Then it's likely something on your end or your network that may be blocking top.gg, check your network or any proxies/dns proxies you might be using.
I don't use proxies?
Perhaps a browser based one, can't help you as I'm not able to reproduce it
It worked yesterday morning and nothing changed
Have you tried a different browser maybe
I have Google chrome and this discord here
Try downloading a different browser such as firefox, perhaps you're temporarily experiencing that issue within chrome
Idk after clearing all cookies it worked
Hey
hello , my bot have been approved on Top.gg but now i changed the name of the bot so how can i change it on the website ?
In the end I succeeded, I was convinced that when a person creates a channel he can manage it as he wants even if it is private.
...
click the refresh data button on your bots page
it dosent work
i have been waiting for 2h
Does donate bot have a support server? If yes, finding it is quite the challenge
please help i read the article but no team creation option
-team
How do I create a team?
This article describes the process of creating a team, customizing your team and adding members to it:
Teams Overview
It's the first few sentences
https://discord.gg/zgAFhQ7
Yeah it’s tough to find
when i go to top gg site, there is no such option.
Reading the first message on the article tells you where it is
How to create a Team
To create a new Team you will first have to navigate to your Top.gg profile. On your profile page you will see the Teams section that displays a list of your existing Teams, if any. To create a new Team, select the plus symbol + displayed in the Teams section on the left sidebar.
Literally
Yes, I read it, but now the pc is broken, is it built from a pc?
???
please send it to me as topgg's site
There's nothing else to help with, I literally provided you the solution already
There's nothing else to say
Shouldn't it be a bot or server for the team?
Ask what you need in Turkish and wait for a Turkish user to help, you're not understanding
allah aşkına türkçe de şunu
Ok
Kanka lütfen bı dm gelirmisin bi soru sorcam
burda sor?
Thank you 
@sturdy swan Profil yazısına basicam?
evet
-team
-b 942532359956340737 impersonating support
Progamme (B.O.S)#0934 was successfully banned.
thanks
@long ferry
..
id?
hello , my bot have been approved on Top.gg but now i changed the name of the bot so how can i change it on the website ?
-refreshdata
In order to fetch your new bot avatar / name, please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar on your Discord Developer Portal and not the application icon / make sure you have changed the bot name and not the application name.
💡 Please note: It may take between 30 minutes to an hour for the site-cache to also update. During this time, your changes may not be immediately reflected on the site. Please wait for an hour, clear your cache and reload the page.
[lz help
i am facing this problem since 1.5 month These credits will be available for you to claim at the start of the next month.
I need help, I went to make a claim and this appeared
And my team that had kane, havertz, gündogan, tielemans, and many others disappeared
-wrongserver
Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(
I'm the owner of the bot but for some reason I can't edit the bot
This isnt the right server for that bot
please read this
Ok
how can i see other page in store?
I'm the owner of the bot but for some reason I can't edit the bot
Pls help
I created a team last and then deleted the team
when I try to put a background image, it says "Only PNG and JPG images can be used", but I used this link and it still doesn't work --> https://imgur.com/qXUS7Ch.png
thanks 💀
completely unrelated to your question but man that banner looks dope
lmaooo
Is team checking reported reviews?
yeah
Go to https://top.gg/bot/YOUR_BOT_ID
Make sure you're logged in first!
I already hosted my bot on the site
a question I used the portuguese language in the description in the bot can this cause any problems when checking?
I'm not sure what you're enquiring about then. We review bots in all languages. That's not a problem!
Hi I have a question, there's a section on the page of your bot/server where you can set a role when someone votes for your page. Will this role be autoremoved whenever they can vote again or will they just keeo the role?
ok, how long does it take for the assessment to complete?
-upto
The average up-to-date approval times are stated [here](#support message).
This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.
There is no exact time for how long bot approval will take.
There is a queue and you're not first, nor are you last.
Read more about our reviewal process here
itll be removed iirc
It gets removed after 13h
I hosted my bot today on the site, so do you think it will take a while?
Alr! Thank you very much!
The role gets removed after 13h not 12h. You can vote again after 12h but there's a 1h "grace period" where your members get to keep the role.
Queue time is currently 1 week or more
I see! Thank you for your time!
No problem! 
wow long time i made the whole bot on SlashCommands so i think it will be rated well :)
We don't rate bots, we just make sure they don't break our guidelines.
how do i solve this error?
yes, I am logged in to the site this error is when I click the button to invite my bot to a server
That's because it's not approved yet
ok didn't know the bot needed to be evaluated to resolve this error
@cobalt sleet thanks for helping me :) you are a great staff
No problem! 
Hey mods, I've been trying to update my Long Description of Bot but it doesn't save it. That
been going on for like 20 mins now 😭
i found a bug
What issue are you experiencing?
i recorded video this will help
How long does the user keep the role?
The role gets removed after 13h not 12h. You can vote again after 12h but there's a 1h "grace period" where your members get to keep the role.
Ok, thanks
check the comments
what
wrong
when i view bot comments are not updating
with this bar
for example if you check dank memer first and then go to uncommented bot
you can see dank memer's comments at that bot page
Please report this on our Github!
https://github.com/top-gg/issues
how could i embed a link on description? so it shows up as a clickable link?
<a href=“website url” >text goes here</a>
oh i can just do it like that? nice
also damn every time i come here you're here Eva lol
so i imagine i can also embed a video with just html as well?
Yep! <video src=“video url” >
i see i see
I made a new account how old do my account need to be to add a bot
No account age requirement
You do need to be 13+ though
I am 15
so i did this
Please read our <a href=“https://docs.shimz.eu.org/” >documentation</a>
but the url when you click the text turns out to be
The quotation marks does not seem to be correct. Try this snipped instead:
Please read our <a href="https://docs.shimz.eu.org/">documentation</a>
Ah blame iPhone
oh i see, didn't notice the different symbol! thank you both
@cobalt sleet
Your bot was declined for being a clone, it cant be on the site
It's not clone my frnd and me made that code
Ok, if its not a clone dispute the decline with @cerulean ember on Dms
hi
how? my bot was declined and i fixed all problems it says this
@toxic zephyrhow to fix?
even if i reset or logout
The issue you're experiencing is due to server-side caching. Please wait for up to 1 hour for site cache to clear before trying again. You may also need to clear your browser cache.
it may not be a site cache issue, but it potentially is.
if it still doesnt work after an hour come back here and let us know
ok ty
@lone ether dm
from where you did this
@short meadow
How to get upvote?
Which bot prefix??
Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry 😦
??
I meant to reply to @dense magnet mb
Huh?
Yes, as long as these follow our #rules-and-info
Ghost ping 
im back and it still doesnt work
@cobalt sleet
Make sure the bot is on the server and that it has create invite permissions
Could you show me the Permissions of the @small lantern bot
And the respective channels don't override that either?
Create an invite yourself then and enter that
Yes
You should either delete some unused invites or use an existing one on your top.gg page
See this
Yes wait 30 minutes to an hour
-upto @sturdy swan
@sturdy swan
The average up-to-date approval times are stated [here](#support message).
This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.
There is no exact time for how long bot approval will take.
There is a queue and you're not first, nor are you last.
Read more about our reviewal process here
Thanks
What do you mean?
For some reason I am not authorized to update my bot's information.
Are you still recruiting reviewer ?
-apply
@inner stump
Hey! It seems like you're interested on volunteering for Top.gg. We're glad for any help we can get regarding our bot queue on the site, moderation on the site and on the server, and several other things!
If you feel like you'd be ready to help us, feel free to read more [here on the most recent message about applying.](#announcements message)
Hey, I'm the owner of SynoUptime unfortunately when is tap on the edit button it shows this message & it's been a long time it's showing the same error plz fix it for me or give me a solution.
id bot 938472062996078603
I don’t think you attached the error. Just as a general troubleshooting step could you try on a different browser or device?
mobile and pc
I tried
i`m owner bot
Could you DM a online mod with what you want changed? They could possibly see if they are able to edit it or if it’s a site issue.
If they also got the issue they can escalate to the engineering team
The problem lasted a week and did not solve it?
Can you solve it?
I can’t solve it. I don’t have edit access nor am I a developer for top.gg
Have you contacted a mod to have them try to edit it for you and see if they also are seeing the same 500 error?
How to fix this problem @dreamy abyss
Be appropriate please
did I miss something here?
Known issue
so should I just try again later?
When it is fixed, sure
ok
My bot avatar has not yet been updated. It was changed more than a month ago.
Press refresh data
@shell patio
In order to fetch your new bot avatar / name, please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar on your Discord Developer Portal and not the application icon / make sure you have changed the bot name and not the application name.
💡 Please note: It may take between 30 minutes to an hour for the site-cache to also update. During this time, your changes may not be immediately reflected on the site. Please wait for an hour, clear your cache and reload the page.
Oh k
Feedback for devs: when you are on mobile and click or scroll on the DAO categories, they lose their roundedness 
When i use the prewiew of my bot it seems like this:
But in my profile is no projekt...
Hey some umm I'm try to add my bot but it says it's not public even tho it is a public application
Could you make sure this is toggled?
If you recently toggled it on, give it an hour for cache to clear
It's been toggled for the last 2 - 3 days
What do you mean by profile? Are you trying to add a bot?
When adding a bot, someone from the bot reviewer team will review the bot before being visible on our site. While it is in the verification queue that warning shows
yes
Hum. Seeing the same when I’m trying the ID you posted. Stupid question could you verify if that is the correct application ID? I guess a quick toggle off then on, on that switch also couldn’t hurt
If that still doesn’t work after 30min, let me or someone else in the staff team know so we can pass it to the engineers
Alrighty
I'll give it an hour ig
how do i send it again
You don’t need to. You submitted your bot already. It’s in queue.
See the disclaimer in the top of the description https://top.gg/bot/942889713147187222
-upto
The average up-to-date approval times are stated [here](#support message).
This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.
There is no exact time for how long bot approval will take.
There is a queue and you're not first, nor are you last.
Read more about our reviewal process here
I understand, thanks for the help
Seems to work now
hello! why do when i seach for "csgo" my servers shows far at the bottom even tho we have the most votes (over 600) and most server members (98k) for the discord servers in the CSGO category?
a bunch of other servers with no votes an a dozen of members show before it
You can achieve this using Markdown or HTML in your bot's description. You can ask in #development for help or use this HTML and Markdown cheatsheet for more resources.
any support person here? In the last months i've literally been sending hundreds if not thousands of users who watches ads and bring money to top.gg, could i at least have the visibility for my server i'm supposed to have?
Hey,
I have a small question, I recently created a new bot and I would like to show it on top.gg, but its description will be too short (3 lines at most)
The bot has a simple function which is to translate messages on discord into the language that the user configures with a slash command (and the translation is done with a context menu interaction on the message to be translated)
It seems a bit complicated to me to make a description of 500 characters when I have already given you the entire description just above (and this complete message is 569 characters)
minimum desc requirement is 300 chars
not 500
Why is top.gg so bad on mobile
Like, there is a white box that covers random things
And it takes like 30 seconds to click on some thingd
😂 i have this problem too
Is that safari? Could you try a different browser such as chrome instead? Multiple issues related to iOS are mostly caused by safari and is mostly solved by using a different browser.
anyone ever got their bot denied from verification once it reached 100 servers?
just wondering if there is anyone out their that can help with what to do, because this happened to me sadly
-support
This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!
Consider using #development for that or possibly discord.gg/discord-developers
okay thank you!
hello! why do when i seach for "csgo" my server shows far at the bottom even tho we have the most votes (over 600) and most server members (98k) for the discord servers in the CSGO category?
a bunch of other servers with no votes and a dozen of members show before it
hello, it's been three days since I put my bot on the site top.gg and my bot still hasn't been approved. :(
-upto
The average up-to-date approval times are stated [here](#support message).
This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.
There is no exact time for how long bot approval will take.
There is a queue and you're not first, nor are you last.
Read more about our reviewal process here
Ok!
Also your bot was previously declined and you resubmitting it yesterday. Getting your bot declined resets your queue position.
how come my bot was refused? it is within the guidelines of the site and this is my first bot on the site top.gg
Your bot was likely declined because it went against our bot guidelines.
To find out why your bot was declined and by who, use the search feature in #mod-logs:
Ohh you had a previous bot submitted onto our site, yeah that bot was submitted yesterday
I searched for the id of my bot and nothing appeared
yes my previous bot had already forgotten about it, sorry I confused the date so I'm waiting until it's approved?
yes your bot is still awaiting approval since yesterday, queue is currently a week or longer
wow, so i'll have to wait a week from now? quite a long time. but thanks for the support
omg my bot was approved I'm so happy AAAAAAA :)

users can vote for your bot after it has been approved 
https://top.gg/bot/942609592280571945/vote but it seems top.gg is doing big funny and saying 403
Oh, ok thanks for answering my question :)
yes the error that appears is the 403
Works fine for me, most likely cache as I just approved it a few minutes ago.
ah
might because you're logged in? i'm assuming brs have perms to view unapproved bot pages
The bot is approved as I mentioned ^^ It's public now.
What is the vote credits?
-credits
Auction Credits
What are they?
- If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
- Don’t know what auctions is? See here to learn more and here to participate.
- These auction credits can be used to pay for any winning bids you may make
- You CANNOT “withdraw” them for real money
How does the System Work?
- Each month, bot monthly votes reset
- If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
- Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)
How Can I Redeem Them?
- At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
- After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)
**How can I Use them to Pay? **
- When you pay for your winning bid, you have the option to use your credits
- If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers
If you wish to read more about auctions, check out our support articles about auctions.
K thx
We're aware of bots not being deletable right now, wait until the issue is fixed
theres no eta
it's OK
Dude I just can't save my long description, this shit is annoying as fuck
I've been trying the whole fucking day at this point ngl

Are you getting any errors?
I am trying to give permission for another player to help verify new members to my server…I have made her an administrator but she still is unable to click on new member names and manage players. Can you help?
wrong server
nope, it just doesn't save
keeps showing the friggin

at top right
-wrong server
-wrongserver
Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(
Do you have too many/too long tags?
Sorry
Yeah, a healthy amount of tags I'd say but same code got saved yesterday with some minute changes
but now as I've edited and updated the code, it just won't
You've less than 6 tags right?
also make sure you have no JS or inline JS in your description
it says
Tags
Select the top 12 tags that best represent your community.
I have like 8
https://capy-cdn.xyz/qIHlp8RM.png look here
how do i fix this-
I'm on Windows
Chrome
Okay let me get on chrome
Inspect element --> Network --> Click submit --> Send a ss of the response here
Alright
If this isn't Topgg related; #development
kay
click "Response"
You guys should make it show that error show up on "Preview" thingy 
epic 
n start
@stoic socket
?
I did say make sure you've no JS or inline js 
Please give context to your screenshot, we can not diagnose any issue from a blank error 500.
theres some context
I can't edting my bot i`m owner
Alrighty one second.
Thank you!
The problem is a week old and has not been resolved.
Were you ever able to edit your bot before?
no
Diagnosing this now one moment 
solution?
how do i get started can you pls help me ?
than why the heck did this say it was a naruto sever
-wrongserver
@kind reef
Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(
@stoic socket how to make personalize invite link
not possible anymore
that was apart of the certified bot programme which no longer exists
this was for me ?
yes
@stoic socket so now we cannot make 🥺
nope
@stoic socket okay so sad
@stoic socket Try to open that again because everyone have that i too need for my server if its possible
Just use your own domain and redirect the client to the topgg invite link
؟
If you wanna keep track the invites on topgg
@cunning owl okay
None of our team can access the link, I've notified the devs.
If there is no solution, delete the bot from the site
if anyone has gotten their music bot verified, plz reach out to me. I have questions 🙏
I will let you know what they say, for the time being you'll need to be patient. We're also having an issue deleting bots from the site right now !
okay
are there any bots i can set up auto roles for bots and members seperatly?
-how2search
To find a bot that you need, please try searching the main feature you need on our website. You may have to refine your search term, but with just a little effort, you can find the bot you need. If you still haven't found a bot that suits your needs, then try searching Google for it.
Why is there 2 Mushroom bot cards?
They bought both ad slots
Nope
Although u can't change the name at all after getting verified by discord (which you should before attempting top.gg, else u might get locked for unnatural growth)
I said about top.gg
Yes, I know
For top.gg you should always try to get verified before submitting, and after being verified u can't change bot's name at all
Top.gg allows it yes, it's just a discord thing
Ohh ok ty
are these stats for the past 7 days?
Broo your bot name ?
Yes
I deleted my bot from top.gg after submitting but now when I try to submit its not going
Now it's working
Sunil it was a error with the code I re submitted the chatbot 
what is this correctly?
how do i change server name on top gg? its been weeks & wont update
As said previously, deleting bots is not functional right now
Hello






