support

[wild stone]

noodles#8983 was successfully banned.

[sturdy swan]

How do I become a bot reviewer? Is there a place u can apply or is it like opened every month?

[wild stone]

Interested in becoming a Bot Reviewer? Feel free to apply [here](#announcements message).
Please note that you have to be 18+ to apply.
Bot Reviewer is a stepping stone to Moderator, if you want to be a Moderator you must first apply and be a Bot Reviewer.

[acoustic thistle]

Hi can anyone help me with the connections bot?

Would really appreciate it

[fluid birch]

-wrongserver

[wild stone]

@acoustic thistle

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[prisma kelp]

Id of user 901843683429740595

[long ferry]

-b 901843683429740595 carding scam

[wild stone]

Lizzzard411#3363 was successfully banned.

[ionic quartz]

Id: 939562961549287497

[zinc oracle]

-b 939562961549287497 card scam

[wild stone]

nay#1154 was successfully banned.

[long ferry]

Wait 30 minutes or so

[noble fable]

Oh ok thx bro

[modern forum]

901646233981054986

[long ferry]

-b 901646233981054986 carding scam

[wild stone]

Joa_93_SY#1498 was successfully banned.

[sturdy swan]

A guy named BLACKyeti is trying to scam me

Pls ban this account

[stoic socket]

@long ferry

[stoic socket]

user id?

[sturdy swan]

Hold on

[sturdy swan]

939297052326789141

Here

[stoic socket]

thanks - whenever a moderator sees this they will ban

[sturdy swan]

Ok

[zinc oracle]

-b 939297052326789141

[wild stone]

Something went wrong when trying to ban this member

[sturdy swan]

In the mean time I’ll report the scammer to discord as well

@untold depot

[storm stirrup]

Hello, We believe our server Lovely Maid Hotel isn't showing up in the category (roleplay, ect) or direct search on top.gg . I have seen no notifications or emails regarding our server being unlisted so I'm not quite sure what's going on. It's allowing us to continue to vote for our server though, and it seems we've gotten joins from our invite link within the past 48 hours which..idk how people are even finding it if we arent visible. Can someone look into this, i feel like im going crazy here. Thank youuu.
Our server ID is: 516180636407562241

[barren bay]

anyone know a bot that can delete messages with a certain word

i wanna clear messages in my chat that are already sent that have certain words and im wondering if a bot can do it

[cerulean ember]

-how2search

[wild stone]

@barren bay

To find a bot that you need, please try searching the main feature you need on our website. You may have to refine your search term, but with just a little effort, you can find the bot you need. If you still haven't found a bot that suits your needs, then try searching Google for it.

[barren bay]

i tried to find a bot

[candid mica]

server/bots not showing in search bar is a known issue and devs are looking into this

but idk about category one

[storm stirrup]

Thank you - Yeah, the category should be of note too....

It's our bigger issue as we are a roleplay server and...we have to show up under that tag to be successful and get joins.

[barren bay]

can someone help me find a bot

[candid mica]

whats your server name, imma try and search for it

[storm stirrup]

Its called Lovely Maid Hotel RP

I've tried to endlessly scroll through the #Roleplay category and havent seen anything, same with a few of our members.

We have 93 votes currently. I see some showing up that have less votes than us, and we're not on the list/above them.

[sturdy swan]

939624970856845382

939294801453543445

Scam

[stoic socket]

@somber parcel ur online

[somber parcel]

i am online

[stoic socket]

2 carding scams above

[somber parcel]

i am looking into it

[stoic socket]

thanks

so many today

[sweet grove]

Hay I got a dm from Luca saying my bot was approved but no #mod-logs is showing

And it’s still waiting on the website

[zinc oracle]

-notified

[wild stone]

If your bot is approved:
You'll get a DM from @wild stone and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

[zinc oracle]

it can take time for it to show on the site

[sweet grove]

Okay Thanks

[gaunt dock]

is it possible to know where my bot is in the queue ?

[zinc oracle]

Nope, but the current wait time is 1+ week

[blazing dove]

If my bot is approved, he will get added to this server?

[brazen geyser]

On approval, it will be active on the site, where other users can find it and invite it to their servers.

[blazing dove]

thank you.

[storm stirrup]

I'd love for someone to ping me when this is being addressed so that i know the ongoing status of it, thanks ;o

[supple beacon]

is the bot reviewed? cuz u don't have the role

[brazen geyser]

I believe it's a server

[supple beacon]

oh

[chilly canopy]

so the general wait time is 1 week?

[brazen geyser]

About, yes

[chilly canopy]

alright thanks

[brazen geyser]

Could be a little more than a week, but generally a week

[supple beacon]

mine got reviewed in 4 days

[chilly canopy]

lucky people spotted

[supple beacon]

ye

[storm stirrup]

Yeah...feel free to click that reply and read up on the issue i'm having. Its a server issue, not a bot issue. :)

[supple beacon]

after getting declined o.o

[candid mica]

wendy (aka the devs) will announce it in #site-status when the search issue is fixed

[storm stirrup]

As long as i'm pinged that'd be great, thank ya.

[chilly canopy]

oops.... unluckily lucky people it is then

[supple beacon]

lol yup

[candid mica]

#general pls

[chilly canopy]

yea sorry how do i get the roles again?

[storm stirrup]

It's also not just a search issue, its a category issue as well, so please note that. @_@;

[chilly canopy]

once my bot is verified ill get bot dev or something?

[candid mica]

yes and maybe no

but you should be getting that

the bot sometimes is bugged

[chilly canopy]

oh understood

thanks

[vivid surge]

the server that i want to setup isnt in https://top.gg/servers/new

[cerulean ember]

Are you owner of server?

[vivid surge]

no

do i need to have ownership?

[candid mica]

yes

[vivid surge]

aight brb

[candid mica]

owner tho not admin or the "owner" role

[vivid surge]

apparently when i go to top.gg to do the final setup steps

its error 403

[fleet umbra]

Hlo sir please review my vestrol bot

[cerulean ember]

-upto @fleet umbra

[wild stone]

@fleet umbra

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[cerulean ember]

You need to wait

[fleet umbra]

How much time

U review my bot

[cerulean ember]

It's mentioned in msg above

One week or more

[fleet umbra]

Please

Fast

I need urgent

I voted my bot

On top.gg

[zinc oracle]

we do not skip queue

[fleet umbra]

I make staff on top.gg

[vivid surge]

👀

[modern sleet]

So quick question, saw a bot using voting as a means to "verify", is that allowed?

[cerulean ember]

That's fine.

[cerulean ember]

If you mean a person need to vote that bot in order to get verified then yes that's fine

[modern sleet]

Lmao what

[zinc oracle]

oh hi panda

[modern sleet]

[forest tangle]

So is our bot controlled somewhere?

[brazen geyser]

All bots are hosted somewhere, whether that be a VPS or your own computer

[forest tangle]

Thanks

[zinc oracle]

we have had a discussion about this previously but I cannot remember what we decided.
brought it back up in the staff channel to see if anyone remembers or for us to discuss it again.

what bot is doing it?

[modern sleet]

It was Security, but that was reported to me by someone else. They used to do it then stopped, but apparently they do it again now.

[zinc oracle]

Yep I know the bot, thanks

[vivid surge]

what should i do because when im doing the final setup steps for voting logs, it says error 403

[brazen geyser]

Are you adding a server or bot?

[vivid surge]

server

[brazen geyser]

It's a custom background image on your bot's page

Website may need time to update

[chilly canopy]

@brazen geyser hi so how may I apply as a reviewer or...I can't?

[cerulean ember]

-apps @chilly canopy

[wild stone]

@chilly canopy

Interested in becoming a Bot Reviewer? Feel free to apply [here](#announcements message).
Please note that you have to be 18+ to apply.
Bot Reviewer is a stepping stone to Moderator, if you want to be a Moderator you must first apply and be a Bot Reviewer.

[cerulean ember]

-servercount

[wild stone]

@sturdy swan

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

[brazen geyser]

Slow for me

[raw harness]

Yeah same

That's why I asked

[brazen geyser]

It'll be by your rating

[cerulean ember]

On your bot page

Ye

[tribal kernel]

how does a bot get on trending?

my bot got more votes than a few on trending but its still not on trending

[thorny crow]

question, whats the point of voting for a server if its not gonna be ranked on the website from most votes when searching for a tag?

[candid mica]

vote credits for auctions

[candid mica]

is it new?

[tribal kernel]

no

its about-

1 month since its been on top.gg

[candid mica]

nope

trending bot is the new bot

[tribal kernel]

when it first came on the site it immeditaley went on trending

which was insane

oh :(

[candid mica]

thats what happens ::)

[tribal kernel]

but then like i get 0 growth now

cus of the server limit i had to wait an extra month

[thorny crow]

so servers not ranked from highest votes anymore?

and how do vote credits work? cuz we get like 2.5k votes weekly or monthly however much you reset per

[brazen geyser]

-credits

[wild stone]

Auction Credits

What are they?

• If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make
• You CANNOT “withdraw” them for real money

How does the System Work?

• Each month, bot monthly votes reset
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

• When you pay for your winning bid, you have the option to use your credits
• If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers

If you wish to read more about auctions, check out our support articles about auctions.

[candid mica]

idk abt the server and bot rankings but regarding the vote credits, you can claim them every month first 100 votes = $15 credits

[lean pine]

Fancy seeing you here

[thorny crow]

and how do we use these credits? and what do they do? i tried it last time but i was kinda confused

[thorny crow]

u too

we have these sitting

[candid mica]

refer to luca's message, and if you have any additional question abt the auctions please ask in #auctions-general

[thorny crow]

kk tysm!

[sturdy swan]

what is this?

i tried to do the webhook thing

[brazen geyser]

Not sure with that language, plus not having much experience with it, but I bet you'd get better help over in #development

[sturdy swan]

pl

ok

[green bay]

@hidden root

[hushed bough]

Hi. I noticed that my bot's invite link is missing an authorization. Will it be a problem if I change the invite link?

[candid mica]

nope

it is okay

[surreal swift]

Why can I not edit server which I'm an administrator? I've been trying to use "Refresh Servers" for a couple of days and still doesn't show up.

[harsh barn]

Hey due to some security concern top.gg only allows the owner of server to edit the details of servers.

[candid mica]

^

[surreal swift]

Is this a recent change? Because I can edit several servers which I'm admin here on my profile.

[candid mica]

yes it is somewhat recent

[surreal swift]

Oh ok :)

[sturdy swan]

can someone tell me

what is this

[candid mica]

dont ask here please

[sturdy swan]

bro

@candid mica

its of top.gg

webhook thing

[candid mica]

ask in #development or #topgg-api

[sturdy swan]

frick

[candid mica]

dont ask here as it is irrelevant

[sturdy swan]

no one answers so i thought to ask here

[candid mica]

noone gonna answer it here aswell

[sturdy swan]

kk

i willl wait

[sturdy swan]

@young tusk Hey how much time it will take to review our bot ?

[wind schooner]

@young tusk

[cerulean ember]

-upto @sturdy swan

[wild stone]

@sturdy swan

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[sturdy swan]

thanks and is it possible to lower the queue ?

903690362114158632 our bot id

[cerulean ember]

Bot reviewers are doing their best to lower down que.

[sturdy swan]

okay and thanks for you assistance

and 1 more thing

add server page not working on top gg

and theme preference also

[cerulean ember]

What's not working?

[sturdy swan]

our bot ?

mainly moderation, fun and utilities

[cerulean ember]

I mean what's not working on your server page

[sturdy swan]

when I click add server then a blank page appears

can I send image ?

[cerulean ember]

Yes

[sturdy swan]

ahh sorry now worked, Yesterday it was not working

now only theme preference left

[cerulean ember]

Maybe cache problem

[sturdy swan]

it shows validation error

[cerulean ember]

Clear cache or try diff browser

Ah ss?

[sturdy swan]

I cleared cache 2 times yesterday

[candid mica]

theme is bugged aswell for me

yea its bugged i think

[sturdy swan]

yes

[quartz willow]

theme preference doesn't work currently

[candid mica]

ty wendy

[sturdy swan]

how much time it will take to be fixed

because light theme sucks

[quartz willow]

your users see your page in whatever theme they have enabled

this is not a priority for us atm

[sturdy swan]

yes thats why asking for dark theme

[quartz willow]

you can have dark theme for your own client

[sturdy swan]

some days ago it was working fine

[quartz willow]

no it wasn't

you can still use dark theme, that setting is for forcing users viewing your page to switch to a specific theme, which is honestly not a great experience

[sturdy swan]

btw discord also launching dbl type something

[quartz willow]

#general

[sturdy swan]

umm okay

[stoic socket]

Might be worth hiding the option box until it’s fixed

[quartz willow]

yeah, not really that important tho

[sturdy swan]

but its frustrating when a feature doesn't work

[quartz willow]

I understand

[fringe pivot]

I gave a review on a bot with 1 star rating, and the next the bot owner of that bot rated my bot 1 star with no reason. I feel it's unfair. Please Ping me if you can help.

[hybrid current]

Hello

My bot approved but

Your project has not been approved yet

In the website

[cobalt sleet]

Please wait up to an hour for cache to clear

[hybrid current]

Ok , thx

[acoustic copper]

@cobalt sleet please check dms

[tall spoke]

been a lot of days now

[glossy monolith]

Where should I ask about a specific bot I want?
For my server

[long ferry]

Tried editing and checking back up to 3 days

[long ferry]

-how2search

[wild stone]

@glossy monolith

To find a bot that you need, please try searching the main feature you need on our website. You may have to refine your search term, but with just a little effort, you can find the bot you need. If you still haven't found a bot that suits your needs, then try searching Google for it.

[tall spoke]

?

yes

[glacial cape]

I went to the webhook of a bot and found this. Am I doing something wrong?

[tall spoke]

imma try refreshing data again

ok it finally decided to show up

[tender hornet]

https://cdn.crni.xyz/1644145631.png

is this bug?

[winter walrus]

-wrongserver

[wild stone]

@tender hornet

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[tender hornet]

isnt donate bot from top.gg?

[long ferry]

It is yeah, though we have a separate support server for that

[tender hornet]

oh

[hazy sleet]

My server added to Top.gg servers . But cant find the server when we search on Top.gg

[hybrid current]

hi

how can i make vote log ?

sends a message when someone vote to my bot

[candid mica]

using webhook, ask in #development

[sturdy swan]

Please help me, it's very annoying people send review once and it comes twice
Nearly around 6-7 reviews are duplicated like that

[long ferry]

Known issue

[stoic socket]

Bot not approved

[sturdy swan]

Fix when?

[long ferry]

no eta

[glacial cape]

Do you mean Bot not verified?

[long ferry]

bot awaiting approval

[stoic socket]

A bot must be approved on Top.gg to access that page

Or what hope said

[thorny orchid]

will @small lantern notify the bot that has been approved in #mod-logs ?

[cobalt sleet]

-notified

[wild stone]

@thorny orchid

If your bot is approved:
You'll get a DM from @wild stone and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

[thorny orchid]

so im guessing thats a no since theres not a "you'll also get a ping in #mod-logs"

[cobalt sleet]

Correct

[thorny orchid]

alr ty for the help

@cobalt sleet how can i become a bot reviewer btw?

[cobalt sleet]

-apps

[wild stone]

Interested in becoming a Bot Reviewer? Feel free to apply [here](#announcements message).
Please note that you have to be 18+ to apply.
Bot Reviewer is a stepping stone to Moderator, if you want to be a Moderator you must first apply and be a Bot Reviewer.

[cinder crypt]

Im having this same problem, been over a week, what’s the issue?

[cobalt sleet]

It can take a while to get indexed in search. Also, there's been an issue with search indexing new entities. Maybe try editing your bot page and check back tomorrow?

[cinder crypt]

My bot has been verified for a couple weeks now, just isn’t indexed in the search

Yeah, I’ve been editing it every couple days no change

[cobalt sleet]

The team is aware and it's something they've been working on

[cinder crypt]

I’d be interested if there’s anything I can do on the development side, would be happy to contribute to the code base and investigate these bugs

[cobalt sleet]

You can check out open positions here: https://jobs.lever.co/Medal/

[split rapids]

Hi

[umbral rampart]

Hi, how to get custom (top.gg/bot/botname) url?

[sturdy swan]

You cant

[umbral rampart]

why?

[sturdy swan]

The certification program no longer exists

[umbral rampart]

okey, thx

[glossy monolith]

i've already used that, but i cant get the specific thing im looking for. could i ask about it here?

[long ferry]

You should use Google then, we cannot help with finding bots here

[floral loom]

Hi there, I'm a manager for a Discord bot and im inquiring for one of my colleagues about this?

[long ferry]

Or consider paying someone do make you such bot

[long ferry]

user id?

[floral loom]

699605193242837042

[long ferry]

Banned for ads in multiple channels

-appeal

[wild stone]

If someone you know has been banned here, then direct them to open a support ticket (select Account/Login issues and then Ban Appeals).

Here's more resources to read through regarding appeals: Ban Appeals

[floral loom]

may i know when was the ban taken place?

[long ferry]

2020

[floral loom]

👍

[long ferry]

July 8 2020 to be exact

[floral loom]

is it like server ads or discord scam ads?

[long ferry]

server ads

[floral loom]

thanks!

[shut copper]

for my discord bot i was given these intructions to set up the api could you explain it a bit more fr me

    "{}To find your API key:\n"
    "**1.** Login on Top.gg <https://top.gg/login>\n"
    "**2.** Go on your profile <https://top.gg/me>\n"
    "**3.** Click on `Edit` on one of your bot.\n"
    "**4.** Scroll to the bottom of the edit page, in `API Options` section, "
    "then click on `Show token` and copy the token.\n"
    "**5.** Use in DM `[p]set api dbl api_key your_api_key_here`\n"
    "**6.** There you go! You can now use DblTools cog."
)```

as it is outdated

[halcyon grove]

What was the name of the page for webhook settings again

[glossy monolith]

intergrations?

[gentle garnet]

The server list doesn't get updated even if I click refresh servers and log out and back in

(and yes I already tried to clear cookies)

[halcyon grove]

what about you talking?
iam asking what the webhook server name was
topgg gave us a webhook page as a suggestion

I found the homepage but how can i edit my webhook .. dont wanna stark again

[placid depot]

do we not get a dm from @wild stone anymore after submitting a bot?

[shut copper]

you do

iirc

[clear fulcrum]

I didn't get a dm..

[halcyon grove]

someone know how i can add my last one?

[shut copper]

then it didnt get aprooved

[clear fulcrum]

After sumbitting or after ut gets approved?

[stoic socket]

I don’t think it is editable

[halcyon grove]

its editable
but i forget howto do that

[shut copper]

you get a dm on bot aprooval

[clear fulcrum]

Oh.

[sturdy swan]

yes

You need to wait an month

[zinc oracle]

its 1+ week

[sturdy swan]

I mean 1 week+...... Yea

[zinc oracle]

its actually 5-6 days right now, but officially 1+ week

[lunar island]

Submitted a form for bot reviewer when it it be reviewed?

[zinc oracle]

no set limit, we are on a wave currently so it can be awhile

[lunar island]

awhile?
Can you specify?

[zinc oracle]

a few months

[lunar island]

Ok thx

[cobalt sleet]

Also, you'll only hear from us if we're interested in your application. If we're not interested you won't hear it's been declined.

[glossy monolith]

ah nvm

[tribal rain]

hello it's been almost a month and my server has still not appeared on the list of top servers, i am aware it's a caching issue, is there no way for it to be fixed?

I made recent edits to the server too in an attempt to try and re-fetch the data of the server and it still doesn't work.

[zinc oracle]

hey, I think someone talked to you about this last time you asked this question.
but the top servers list is only for the most voted servers

[tribal rain]

I am very aware of that but what I am trying to say is that my server does not appear anywhere on the site, even when searching its name.

[zinc oracle]

your server is called egp right?

[stoic socket]

https://uwu.solutions/xVYAcHV2

[zinc oracle]

i keep typing bot 👀

[tribal rain]

this one: https://top.gg/servers/727649662475173962/

the server has not appeared for almost a month

[cobalt sleet]

Didn't I reply to someone about this yesterday or the day before?

[tribal rain]

not sure

[gentle garnet]

Yes https://cdn.waya.one/1644165687.png

901890408160837644

[stoic socket]

@zinc oracle they're back

[zinc oracle]

-b 901890408160837644 card scam

[wild stone]

Something went wrong when trying to ban this member

[sturdy swan]

Hey guys, just curious, what's the vote credits for?

[cerulean ember]

-credits

[wild stone]

@sturdy swan

Auction Credits

What are they?

• If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make
• You CANNOT “withdraw” them for real money

How does the System Work?

• Each month, bot monthly votes reset
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

• When you pay for your winning bid, you have the option to use your credits
• If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers

If you wish to read more about auctions, check out our support articles about auctions.

[sturdy swan]

Ahh so advertising credits so to speak?

[cerulean ember]

Ah I'm sorry i didn't got you, can you please explain?

[storm stirrup]

Nevermind, we fixed our issue ourselves somehow, so carry on and good luck, thanks.

[sturdy swan]

Only server owners are allowed to access a server's settings on top.gg?

[wide helm]

Hello
When I vote, it appears

An error has occurred while processing your request

[quartz willow]

you have no failed votes so I'm guessing you're trying to spam votes from alt accounts 🙂

[cerulean ember]

Owner can create team and can add other members there as admin and then transfer server to it in that way other can edit and make changes to server page. Adding server or deleting server can only be done by server owner.

[wide helm]

Brother's account

[quartz willow]

can you send me the id to so I can take a look for you

[vague swan]

why can't I use this select dropdown?

[lean pine]

I agree

[brazen geyser]

Are you in any teams?

[vague swan]

if you're talking about teams on discord.com/developers, yes

[lean pine]

Oh. You have to make the team, then add me to it

[zinc oracle]

top.gg teams

[vague swan]

how do I make a top.gg team?

[wild stone]

How do I create a team?

This article describes the process of creating a team, customizing your team and adding members to it:
Teams Overview

[lean pine]

Lol

[vague swan]

alright thanks

[minor karma]

im tryna add my bot to top gg but idk how to get the client id

[wild stone]

An ID is a unique number which is used to identify a user, bot, channel, or message. To obtain an ID, right click on it and click "Copy ID"; this can be done from mobile by holding down.

Should you not see the option to acquire an ID, you need to enable "Developer Mode" which can be done from your user settings, under "appearance".

How to get a user's ID on Discord

[minor karma]

i keep adding application id and the id i copied from the bot but it says my form has validation errors

[zinc oracle]

any fields highlighted?

[minor karma]

ok

the client id one

i cant type in anything else

[zinc oracle]

type in anything else? what do you mean

[minor karma]

like in any other fields

nvm i know why it isnt working, my bot isnt public

i made it public & saved but now it still says it isnt public

[zinc oracle]

it can take some time for the servers to see that updated

[brazen geyser]

Copy their ID and a mod will ban them

@zinc oracle

[zinc oracle]

-b 901919467796308098 card scam

[wild stone]

Squatchy#2633 was successfully banned.

[minor karma]

ok

thanks

[grim island]

when are server analytics gonna be fixed

this is like my fifth month in a row asking. this is getting a little silly.

why did y'all push a website UI update that doesn't even work

:/

[zinc oracle]

I dont think analytics worked well before the update either.

[grim island]

they didn't, but they at least worked to some degree.

[zinc oracle]

its just not a priority

[grim island]

i don't understand why it wouldn't be a priority. people can't tell if your platform works if you don't have data for people to look at to back that up

top.gg used to be my top source of membership for my server prior to the UI update. now we can't tell anything.

in fact as far as i know our server is barely being listed as is, when we do bother to bump it frequently and regularly.

[zinc oracle]

Most people afaik use third party tools for analytic tracking anyway.
as the topgg analytics only tell top.gg stuff I dont think most find that useful.

[sturdy swan]

because the whole site is broken

[zinc oracle]

Hopefully it will be fixed soon, but I think the team has their hands full with other stuff

[grim island]

i mean if you have a third party something i can use to track top.gg membership joins and analytics that would be wonderful. every other advertising website we're on has some form of being able to track analytics, except for top.gg

but i have no real way of tracking anything on top.gg

and again, i don't think our server is even hardly showing up when we do bump it regularly and frequently enough to get it up in the rankings.

i mean

this is getting pretty ridiculous lol

at least the old UI worked to some degree.

it's been five months and this UI is still broken to hell and back

what was the point of migrating to something that works even less?

[zinc oracle]

Our internal tracking shows the bug count has gone down dramatically since the change.

🤔 actually, looking at a handful of servers/bots analytics seems to be working fine. yours it doesnt, strange

https://i.imgur.com/LifVRm3.png

[grim island]

yeah, if this is an issue with my server alone i can try deleting and readding it or something, but the lack of functioning analytics has been a persistent issue for months at this point. even simply votes aren't tracking at all.

analytics on my server have been 0 across the board basically since the UI switch

[grim island]

if this is for my server, that's news to me.

i didn't know anything was happening at all, honestly. i have no indication of that

even when we got our larger bumping team to work on bumping the site regularly, we still saw 0 across the board.

even when we had 100+ votes

[zinc oracle]

seems its actually servers mostly facing the issue.
one servers analytics loaded the rest did not.

Ill add it to the issue tracker, if its not already listed

[grim island]

i would believe it already is, because i've been told in the past it is a known issue

i've asked every month for the last 5 months about this issue

either been ignored or told the same thing

¯_(ツ)_/¯

i mean thank you for at least responding

you can understand how frustrating this can be, i'm sure, especially as this has been such a persistent issue.

[zinc oracle]

like this? https://i.imgur.com/3ZKkYbv.png

4th option from the bottom

[short hinge]

how do i see what % my bot is to being reviewed

[zinc oracle]

that is not public info.

[short hinge]

it was

i had a bot in nov 2020 that had that data

[zinc oracle]

so like https://yourbotdomain.com/topgg
links to your bot page?

[zinc oracle]

its not anymore.

[short hinge]

oof, why

[zinc oracle]

that has nothing to do with top.gg, anyone can make a domain redirect to another domain.

for example, I have a rick roll site that just redirects to youtube.

[short hinge]

also is / (slash commands) a good enough prefix to enter

[zinc oracle]

yep thats fine

[short hinge]

ok

[brazen geyser]

You mean put your custom domain in that spot to send to your own website?

[stoic socket]

iframe?

[zinc oracle]

^

would cname or alias records work?

[short hinge]

cname wont

[stoic socket]

iframe wouldn't work asctually

can confirm

i almost broke firefox using clear-cache.xyz as an iframe

[short hinge]

why

[zinc oracle]

oh yeah, took 10 years to load 👀

[stoic socket]

you can use cloiduflare transfer rules

[short hinge]

301 / html redirect?

[stoic socket]

cname top.gg, set transform rule to : concat("/bot/BOTID", http.request.uri.path)

that should work?

[zinc oracle]

I can poke around with it

[stoic socket]

i'm testing now

[short hinge]

ok

will some rudeness in my 8ball cmd cause some issues?

like for example "yes idiot"

[cedar wind]

No.

[stoic socket]

doesn't work

https://uwu.solutions/m4xHTIZ8

[zinc oracle]

yeah, I figured.

I think the only way is redirects currently.
Even if you could do what you want, I dont think logging in would work at all anymore(due to how to functions) so voting or interacting at all wouldnt be possible anyway.

[warped kindle]

hello

my bot is approved but not in site

i need to wait ?

[zinc oracle]

I would wait an hour or so.
if its still not listed it may be a bug.

[warped kindle]

ok

[zinc oracle]

ping me and let me know after the hour has passed so I can add it to the list of bugged approvals/denies.

[warped kindle]

ok
thanks for awnser

[wicked heath]

hey why my bot added to verification center and kicked immedietly

[warped kindle]

my bot approved in site too

[wicked heath]

and funny part is

bot is still in review mod

oh no

its approved

[cyan palm]

🎉

[quiet viper]

who is allowed to manage auctions and bids? is it the owner of the team or?

[stoic socket]

the person who submitted the bot

[quartz willow]

Hey 👋 I can totally understand your frustration with this. I know analytics has been a big pain point we've tried to redesign and patch up last year but the implementation ended up not working for some users, I'm sorry you were relying on it before and it's not working for you anymore I've heard a couple other people complain about server analytics but sadly it hasn't been widespread enough for us to prioritize it over other more pressing site issues like auctions and other fixes + things going on behind the scenes.

I wish I could give you an estimate for when it would be fixed but this particular bug I've looked into before and had issues replicating it and had to put it in the backlog to focus on other issues instead. I expect us to be able to devote more time to fixing these kinds of issues in the coming months since our team is growing, but it's not gonna be a big priority for a while, sorry about that

[quiet viper]

Can this be changed?

[errant hollow]

hey, I've got this issue..

[zinc oracle]

hey, I think its best to submit another ticket.

[zinc oracle]

on what page?

[errant hollow]

Added the bot to a server, trying to set it up and won't let me

[quartz willow]

automated account deletions are still not implemented so

we'll be working on that later

[errant hollow]

https://top.gg/servers/837012782163165226/edit

correct me if it is meant to be something different

[zinc oracle]

I think the timeframe for gdpr data deletion is 30 days

[quiet viper]

Can I change who is able to bid ? I subbmitted a bot that is owned by me and a couple of others,

[quartz willow]

I know and other things have been prioritized for now it's just how it's been so far

gdpr compliant account wipes is a somewhat tricky process actually, at least with our current setup

[zinc oracle]

Does gdpr even apply for the data stored by top.gg? 👀

[quiet viper]

@quartz willow do you know if it is possible to have the auction ownership of a bot transfered?
so that another person who handles the bot can handle the auctions

[zinc oracle]

gdpr i thought was only pii

[sturdy swan]

Can I DM you about a person DMed a scam

[zinc oracle]

yep!

[sturdy swan]

how to add bot on server?

any link

or etc

[zinc oracle]

what bot? top.gg?

[sturdy swan]

nothing here

Okey i have

[zinc oracle]

oh, last I heard gdpr does not consider usernames pii.

[quartz willow]

regardless of gdpr you should be able to delete your account lol

[zinc oracle]

I agree, just I am curious. not a #support topic anymore though

I would really like to continue this conversation(gdpr is a fascinating topic), but we are kind of moving off the topic of support.
I really think the best course of action is to restart the appeals process https://support.top.gg/support/solutions/articles/73000502496-how-to-delete-your-user-account
If it again isnt deleted you may contact iara here.

ah, so you havent completed the original account deletion request?

[quartz willow]

we're working on getting more support staff who can respond to tickets so if it's taking a while it's probably because we're backed up

[zinc oracle]

I would dm them again, its currently the weekend so they probably havent been handling dms the past 2 days or so.

I would give them a few more business days

[quartz willow]

it's very possible that's the case actually hahah

how 2 dm when ur data is deleted

oh sorry I read that wrong

yeah that would be a good idea

[zinc oracle]

I think a button on the site makes the most sense, especially long term.

[quiet viper]

it is possible to have the auction ownership of a bot transfered?
so that another person who handles the bot can handle the auctions

[zinc oracle]

Not that I'm aware of, but I admittedly don't know the teams system too well.
Probably best to ask in #auctions-support or #auctions-general

[languid geyser]

I urgently need to chat with support, a ticket system or something to talk more privately?

[zinc oracle]

https://support.top.gg/support/tickets/new
or just dm a mod

[errant hollow]

let me know if i've done this wrong

[long ferry]

You don't have Permissions to edit that then

[wicked heath]

how can i get api key

[long ferry]

check the pins in #topgg-api

[slow jacinth]

is this currently a bug?

2 reviews in a row

[wicked heath]

does votes api shows votes for 12h or permanent

[zinc oracle]

api shows for 12 hours

[wicked heath]

oh thats perfect

[slow jacinth]

and is this a bug, or was it really supposed to happen?

[candid mica]

yes

[barren cairn]

How do I remove my bot from Top.gg?

[slow jacinth]

https://top.gg/bot/<your_bot_id>/delete

[candid mica]

its bugged

[slow jacinth]

and this?

[barren cairn]

Thanks

[candid mica]

@quartz willow

[quartz willow]

you don't need to ping me for these

[candid mica]

i nver saw anyone have this error bug i think it is bugged

[quartz willow]

it's like midnight man, and yes I have this flagged internally

[candid mica]

sry for the ping and thanks

[solid island]

voting is getting stuck on voting... for me

[slow jacinth]

oh

[solid island]

incase this hasnt already been reported

[candid mica]

are you doing it from discord?

[solid island]

how do u vote via discord

im on the top.gg website

[candid mica]

no i mean do you open the website through discord?

[solid island]

no in a browser

i use a vote reminder bot

[candid mica]

hmm

[long ferry]

yes

[candid mica]

try different browser

[slow jacinth]

ok, ty

[solid island]

just did a clear cache and it worked

[sturdy swan]

can I have the bot invite link

[cobalt sleet]

https://top.gg/servers/invite

[sturdy swan]

...

[cobalt sleet]

That's the invite link for our bot

[sturdy swan]

I mean the Oauth link

[cobalt sleet]

It redirects you there

That's it

[candid mica]

its in your discord developer panel

[viscid atlas]

The site doesn't seem to be working right now.

[tribal rain]

@sturdy swan Hello what's up

[dreamy abyss]

The engineers have been notified 🙂

[slow jacinth]

My browser is telling me that there has been a change on the network, and it has NONE

[slow jacinth]

a

thanks

[sturdy swan]

Oops I forgot to reply

[viscid atlas]

Awesome! Thanks. 😁

[sturdy swan]

Sorry!

@tribal rain Hey I’ll get back to that later

Goodnight!

[coarse bough]

is the site down

[dreamy abyss]

Site is down
Our site is currently down and we are looking into it

[coarse bough]

it seems to not be loading for me

oh

my bad

didnt see it in site-news

[idle wyvern]

ded

[solar hedge]

Ok good thought there was smtn wrong with my phone 😃

Sites back up for me :)

[muted elm]

Good evening ! Why is the logo when I access the top.gg of my site missing? While I have one

[wild stone]

@muted elm

In order to fetch your new bot avatar / name, please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar on your Discord Developer Portal and not the application icon / make sure you have changed the bot name and not the application name.

💡 Please note: It may take between 30 minutes to an hour for the site-cache to also update. During this time, your changes may not be immediately reflected on the site. Please wait for an hour, clear your cache and reload the page.

[muted elm]

Okay thanks

[sturdy swan]

servers dont pop up.

[long ferry]

are you the owner of that server you wish to add?

[sturdy swan]

yes

[long ferry]

aka the user with the ownership?

[sturdy swan]

yes

[long ferry]

try using the refresh servers button, logout and back in, then check back in 30 minutes or so

[sturdy swan]

does @small lantern need to be there

[long ferry]

initially no

it should list your server there nonetheless

[sturdy swan]

oh mk

[pine citrus]

I can't embed an image in my bot's description, I tried !(Desc)[URL] and ![URL]

[long ferry]

ID

since you're not responding and im heading off, just read over this cheatsheet https://github.com/adam-p/markdown-here/wiki/Markdown-Cheatsheet

[oblique nexus]

MD syntax is ![alt text](URL) afaik

[pine citrus]

Thanks, that works, so does <img src="URL"></img>

[jagged shell]

سلام عليكم

[clear fulcrum]

w/salaam

[spare forum]

Bonjour j'ai une question

[cerulean ember]

-servercount

[wild stone]

@sturdy swan

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

[cerulean ember]

Read the docs, there's only one way to post server count on bot page and it's through using top.gg api

[zinc oracle]

their question isnt about server count

https://i.imgur.com/NopPrDQ.png

^ you can only manually update it @sturdy swan

[haughty frost]

Sir I want to add my server on top.gg ,but I can't find that server I have admin permission so what can I do

[cerulean ember]

Oops

[cerulean ember]

Only owner can add it

[sturdy swan]

what type of error is this ?

[cerulean ember]

#topgg-api

[sturdy swan]

its an api error ?

[cerulean ember]

Dk about that, but you can find your ans there

[exotic jay]

where do i report a dm advertiser

[long ferry]

Just send it here

Along with the id

[narrow cipher]

Would there be a way to change the social on a Top.gg account? My old Discord account was hacked and is currently in the process of being deleted by Discord themself.

[exotic jay]

901910196530585610

[long ferry]

Banned already

[exotic jay]

thanks

[cerulean ember]

-ask2ask

[wild stone]

@sturdy swan

Don't ask to ask!

Just ask your question, it wastes time if you say "i need help" or "can someone help me?" instead of just saying what the problem is. Save your time and other people's time and just ask the question.

Please read https://dontasktoask.com/ for an explanation on why this is an issue.

[sour willow]

I cannot vote to my server it says 403 forbidden,
but i done setup all what is the problem?

[zinc oracle]

its likely a cache issue, the voting page loads no problem for me

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[sour willow]

Wdym cache issue?

[zinc oracle]

when you visit a webpage some things about that webpage may be stored on your computer.
the data stored on your computer is probably out of date(information from before you adding your server)

[zinc oracle]

read this message on how to clear it, or try from another browser

[unreal cipher]

ok i’m having issues accepted the vote tbing it says i’ve voted but it won’t let me claim

%f

[sturdy swan]

I bid in auctions just now because I thought I had the 15$ credits I just got from 100 votes, but then realized it can be claimed only at end of the month... Is there any way to remove the bid

[unreal cipher]

that’s what it says but when i try to claim it says i’ve voted

[grand ravine]

Didn't u get it from past month?

[grand ravine]

Maybe the bot didn't sync votes

There's not much that can be done on top.gg side

[unreal cipher]

ah

[grand ravine]

You need to contact the devs about it

Or the support team if there's any

[unreal cipher]

where do i do that lol

[grand ravine]

Idk, try on their support server

If there's one it's probably listed on the bot's page

[unreal cipher]

ok cool ty

[grand ravine]

Yw

[dense jolt]

Is there a way to tell how long your bot has been on top.gg

[cerulean ember]

#logs are currently hidden so you can't see when your bot got approved, tho last time your bot got approved on 17 nov 2020

[dense jolt]

Thank you

[exotic jay]

i need to have this to respond with when someone dms me saying can i ask something

[gaunt dock]

nasi7a o salam, sir t3alem lik anglais ama francais rah matnef3ek f ta 9elwa

[lean pine]

I am adding server ID's into the "servers your bot is in" and they are all saying no

why is this happening

[twin vapor]

@cerulean ember my bot not yet reviewed can you help me out

[dreamy abyss]

-upto

[wild stone]

@twin vapor

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[surreal rune]

air

sir

i do a mistake

[dreamy abyss]

Also I don’t see any bots submitted from this account.
What’s the bot ID?

[surreal rune]

when I am adding the bot in the top.gg

i past the wrong client id

i try hard to change that

but I can't

[twin vapor]

921081176486207531

[surreal rune]

So i do another application

[dreamy abyss]

It seems like the old bot got declined, submit a new one

[surreal rune]

I submit new one

also

I am asking we can't edit the application

?

[sand harbor]

clear cache

[dreamy abyss]

Yeah that’s in queue. Give it a week or so and someone will review it. It was submitted by the account 816369429168259132

[twin vapor]

Ok

[lean pine]

I am adding server ID's into the "servers your bot is in" and they are all saying no

why is this happening

[surreal rune]

I submitted 2 weeks early

[dreamy abyss]

You can’t edit a declined bot. As mentioned above, clear cache and submit the correct details

[surreal rune]

Why I didn't get response

[dreamy abyss]

#mod-logs message
It was declined yesterday

[surreal rune]

If do clear cache the new one will get deleted

yes

[dreamy abyss]

It will only be declined if the bot doesn’t follow our guidelines or yourself delete it

[surreal rune]

And when i submit it the time will increase

[lean pine]

It would be most appreciated if someone replied to me :c

[dreamy abyss]

Are you the owner of the server? Also make sure you are signed into the correct account on top.gg (the same account that owns the server on discord)

[surreal rune]

check the bot

939411070555148288

[lean pine]

oh, I assumed you could add any server to it that your bot is used in

[dreamy abyss]

Only server owners can add the server to top.gg
Was recently changed due to security/privacy reasons

[lean pine]

Oh, just to be sure I am talking about this:

[dreamy abyss]

That bot is not submitted on the site. You need to go to https://top.gg/bot/new and add the bot. The queue is up to one week

[dreamy abyss]

Aha. Yeah as long as the server is on top.gg you can add it there

[lean pine]

I am trying, and I cant add any servers my bot is in

[candid mica]

bot page?

[lean pine]

even though they are 100% on top.gg

[candid mica]

no

i mean bg in bot page?

[pale remnant]

Does Top.gg shows the server count of the bot automatically?

[dreamy abyss]

-servercount

[wild stone]

@pale remnant

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

[lean pine]

any ideas?

[pale remnant]

Alright, so I did do it right. Thank you lol

[dreamy abyss]

Humm on the image. There seems to be a empty server tag thing. Can you remove that, then save
Clear cache then try to add a server?

[lean pine]

okay, removed, saved

still saying no

[dreamy abyss]

What is the error?

[lean pine]

it just adds a red x when I hit enter

[stable veldt]

Any reason why this keeps happening when I try adding my server to top.gg?

[dreamy abyss]

Yeah I’m seeing the same.
@quartz willow non urgent issue. Server add seems to be broken on bot pages.

[stable veldt]

Is there any way I can fix it?

[twin vapor]

900592201187352586 from this account

[shy carbon]

is listing other bot lists for a vote command considered as 'promoting sites top.gg competes with'?

[surreal rune]

pls pls check 939411070555148288

[cerulean ember]

Submitted

[sturdy swan]

Staff, please help...

[uncut adder]

Can you please check my bot again? It was denied before for NSFW content, I already fixed my mistake.
ID: 938187852875976735

[dim mesa]

hey uh the top.gg website is not loading for me and its stuck at 'Checking your browser before accessing top.gg.'

[cerulean ember]

If you asking for re review then it can't be done you need to wait, but if you are asking for bot page ye it's fine.

[cerulean ember]

Try different browser

[uncut adder]

Okay, thanks for your answer

[dim mesa]

can someone help me regarding this?

[candid mica]

as sunil mentioned above, try using different browser

[sturdy swan]

On my bot page that just bean approved says they it's unapproved

[strange bridge]

I put up my bot, its not showing its pfp, I've also out the application pfp in dc dev

¯_(ツ)_/¯

[long ferry]

-refreshdata

[wild stone]

In order to fetch your new bot avatar / name, please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar on your Discord Developer Portal and not the application icon / make sure you have changed the bot name and not the application name.

💡 Please note: It may take between 30 minutes to an hour for the site-cache to also update. During this time, your changes may not be immediately reflected on the site. Please wait for an hour, clear your cache and reload the page.

[strange bridge]

Breh did it 100 times ¯_(ツ)_/¯

[long ferry]

Fully read the message

[strange bridge]

Its been 3 days dude , 30 mins is nothin'

[long ferry]

Then your avatar was likely not changed, check if you have changed the bots avatar and not the application icon as we fetch the bots avatar

[strange bridge]

And I've not made a mistake

¯_(ツ)_/¯

[long ferry]

Shows the correct avatar on my end

[strange bridge]

Wdym my friends and i didn't see it

[strange bridge]

Can u send a screenshot?

[strange bridge]

Hmmm 🤔

Why doesn't it show to me then?

Maybe I've not accepted cookies or smth?

Lemme check

[long ferry]

Caching?

[strange bridge]

Cleared all site data

Right now lol

Relogging-

[foggy flame]

why is there no bot in search https://totally-not.rick-roll.xyz/m0nF

[long ferry]

We're aware of the search issues

[foggy flame]

i mean there should be my bot

[strange bridge]

Issue fixed thanks 🙂

[mortal wing]

``

[spark fossil]

Shit

Mod are you there ?

[sturdy swan]

i also think there should be my bot

[long ferry]

Yours might still be awaiting approval since you do not have the bot Dev role

[sturdy swan]

can i make it so the role for voting expires after 12 hours?

id like my members to have an incentive to keep voting my server

doesn't make sense to only make them do it once

[long ferry]

Reward roles expire after 13 hours, allowing revoting between 12 and 13 hours to keep the role

[hollow gyro]

top.gg down?

[long ferry]

Seems to be working on my end, what are you seeing

[lunar island]

clear cache

[hollow gyro]

how

[lunar island]

Browser cache

I am able to open the site

[hollow gyro]

tell me were man

[vagrant wigeon]

-cacheclear

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[hollow gyro]

still not working same problem

[sturdy swan]

can i make it so the role for voting expires after 12 hours

[vagrant wigeon]

@sturdy swan The default is after 13hours and this cant be changed with our bot

[sturdy swan]

wait so the role actually expires after 13 hours?

why doesn't it say that on the website? i was thinking it doesn't expire

[humble geyser]

my bot got accepted but still reviewing in the site

[cobalt sleet]

It can take up to an hour for cache to clear

[long ferry]

Somewhat explained here https://support.top.gg/support/solutions/articles/73000502499-setting-up-server-role-rewards-for-voting doesn't mention it keeping the role for 13 hours instead of 12, allowing the user to re-vote in that hour to keep that role

[sturdy swan]

ey

so what is my top_gg_auth token i need for my vote tracking?

[candid mica]

your webhook token

[sturdy swan]

oh

and @candid mica

the vote webhook doesnt work at all

[candid mica]

i dont use them and i havent tried them at all so yea idk anything abt them

[sturdy swan]

sad

me sad

cant do it

[woven thunder]

How to promote bot in top.gg by using vote credits ?

[mental minnow]

why can't i vote

[stoic socket]

What issue are you having

[mental minnow]

i get white screen

it says "Checking your browser before accessing top.gg.
This process is automatic. Your browser will redirect to your requested content shortly.

Please allow up to 5 seconds…

DDoS protection by Cloudflare
Ray ID: 6d9c52b1dc8a7339"

[stoic socket]

Try another browser

Clear cache too

[sturdy swan]

hi i need help

[stoic socket]

what with?

[sturdy swan]

my discord account got disabled long time ago, and so with this new account, i created a new bot application

and just uploaded it to topgg

i have also emailed them

will it get approved?

with same name + logo + description + code

they said they have deleted the old bot

[stoic socket]

depends - as long as it follows https://support.top.gg/support/solutions/articles/73000502502-bot-guidelines you should be fine

[sturdy swan]

is this counted as deleted?

logo is gone

no

[cerulean ember]

-refreshdata @sturdy swan

[wild stone]

@sturdy swan

In order to fetch your new bot avatar / name, please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar on your Discord Developer Portal and not the application icon / make sure you have changed the bot name and not the application name.

💡 Please note: It may take between 30 minutes to an hour for the site-cache to also update. During this time, your changes may not be immediately reflected on the site. Please wait for an hour, clear your cache and reload the page.

[stoic socket]

not really deleted - do you still have acces to the bots code and if possible an eval command?

[stoic socket]

no

their main account is disabled

[cerulean ember]

Oh

Ahh

[stoic socket]

they're resubmitting their bot on a new account and app id

[cerulean ember]

I just saw last ss my bad!

[sturdy swan]

i do have the bot code

[sturdy swan]

also pls dont use refresh data every time because it litterally fills the entire screen lol

which im using for the new app

[sturdy swan]

do you still have its token

if yes can you still control it

[sturdy swan]

how?

[stoic socket]

DM a moderator with proof of ownership, i.e changing that bot's status or an eval command

[sturdy swan]

with the token?

[stoic socket]

actually, give me a second

even easier, application no longer exists

[sturdy swan]

this is the email

[stoic socket]

https://uwu.solutions/2Fmjiskh

@gloomy shell ^

unknown application, bot no longer exists because the owner account is disabled. bot id is 883616310989303848

[sturdy swan]

https://top.gg/bot/883616310989303848

heres the link to my previous bot app

pls delete it thanks

i saw somewhere that u can add vote rewards in top.gg also

how do i fix this?

the logo isnt showing

[cobalt sleet]

-refreshdata

[wild stone]

In order to fetch your new bot avatar / name, please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar on your Discord Developer Portal and not the application icon / make sure you have changed the bot name and not the application name.

💡 Please note: It may take between 30 minutes to an hour for the site-cache to also update. During this time, your changes may not be immediately reflected on the site. Please wait for an hour, clear your cache and reload the page.

[sturdy swan]

bro

i even

did that

it doesnt work

even other ppl cant see it

ah

what do i doooo

[candid mica]

wait 30 mins

[cobalt sleet]

Do you have access to the bot token / can you set the status?

[grizzled patio]

Hello Mac, can you please check DMs

[sturdy swan]

yes i do

[cobalt sleet]

Please contact any mod to request deletion

[sturdy swan]

can I contact u?

ey can u tell me this

[sturdy swan]

this

[cobalt sleet]

No I'm too busy right now

[sturdy swan]

i saw something like this in cahnnel before

[candid mica]

its only server

not for bots

[sturdy swan]

oh ok

sad

so will my new bot submission get approved, if this isnt deleted?

lul

[sturdy swan]

pika wait and see

okay :))

lul

bye

[humble geyser]

How the "weekend vote multiplier" works?

[candid mica]

vote doubles on weekends

saturday on sunday i guess

[grand ravine]

nope, vote is always 1/vote

it's just that there's a convention among bot creators to give double rewards on weekends

[humble geyser]

alr ty

[grand ravine]

top.gg just gives that information so you don't need to calculate whether it's weekend or not yourself

[sturdy swan]

How long does it take for a bot to get verified?

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[azure heron]

halo

[gentle garnet]

What https://cdn.waya.one/1644240200.png

[grand ravine]

try converting it to png

sometimes it help

[gentle garnet]

Same issue with png

[zinc oracle]

Is it on your profile?

[grand ravine]

try posting on discord then, idk why it's bugged on ur case

[zinc oracle]

Profile banner images currently doesn't work

[grand ravine]

or that

[gentle garnet]

Oof

[finite portal]

are there any commands for top.gg bot ?

[stoic socket]

-ping

[small lantern]

Pong!

[stoic socket]

That’s it

[finite portal]

lmaooo

[finite portal]

ig i need to add custom command for voting link 😔

nvm i can just pin the link 😑

[turbid depot]

@cobalt sleet its happening again

[grand ravine]

only mods can use it

[turbid depot]

oh sorry

[grand ravine]

if you just pressed the button give it some time for site's cache to refresh

around 30 minutes or so

[turbid depot]

so should i refresh it for 30 mins or should i just wait 30 mins?

[grand ravine]

wait 30 mins

[turbid depot]

ok

if something happens after 30 mins i will let ya know

[grand ravine]

also don't just wait with the page open

your browser also needs to refresh the cache

in chrome you can press ctrl + f5 to do it

[turbid depot]

k

[turbid depot]

ok so i will just open the page 30 mins later and see right?

@grand ravine

[stoic socket]

No need to keep pinging

[turbid depot]

k

[stoic socket]

They will respond when they can

[grand ravine]

yes

it can take more or less than 30 minutes

[long ferry]

-refreshdata

[wild stone]

In order to fetch your new bot avatar / name, please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar on your Discord Developer Portal and not the application icon / make sure you have changed the bot name and not the application name.

💡 Please note: It may take between 30 minutes to an hour for the site-cache to also update. During this time, your changes may not be immediately reflected on the site. Please wait for an hour, clear your cache and reload the page.

[turbid depot]

but since morning its like this tbh

[long ferry]

See above

[turbid depot]

i saw bruh

you refreshed it

[final phoenix]

Hello, my Bot's profile picture isn't there, what can i do?

[long ferry]

See above

[final phoenix]

still nothing

[candid mica]

read above

[long ferry]

Fully read it

[final phoenix]

lol, my bot isn't on the server

[long ferry]

Bots no longer get added here

[final phoenix]

ah lol

[turbid depot]

but i have been having same problem from morning tbh

[grand ravine]

you pressed "Refresh data" on the morning?

[long ferry]

I don't see any bots submitted by you

[turbid depot]

no

[stuck sail]

Hi

[turbid depot]

i am trying to vote on sg

[stuck sail]

I sumbitted my bot

[grand ravine]

it's 30 min to an hour after you press refresh data

[turbid depot]

how to?

[long ferry]

Not sure why you're trying to refresh then

Can you elaborate what issue you're facing

[candid mica]

not sure why you refer to that issue tbh

[turbid depot]

its saying website is cached and cant be opened

[long ferry]

-clearcache

-cacheclear

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[long ferry]

Do that

[stuck sail]

but it say's ur submit hasn't approved yet

[long ferry]

-upto @stuck sail

[wild stone]

@stuck sail

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[turbid depot]

did

[candid mica]

try another browser

[turbid depot]

man i did still not working

[turbid depot]

ok

[turbid depot]

still not working let me wait 30 mins as @grand ravine said

[stoic herald]

Hi

:0

It shows E

As my pfp

[long ferry]

Try a different browser then

[turbid depot]

did i told ya

[long ferry]

Logout and back in, check back in an hour

[turbid depot]

lemme just wait 30mins

[long ferry]

Then try again later, it's related to your browser

Try an entirely new browser, you're not properly clearing cache