#support

1 messages · Page 626 of 1

ionic lintel
#

nevermind fixed it by overriding the site's css with white-space: break-spaces;

shrewd trail
#

how to get user react emoji

stoic socket
sturdy swan
#

Hello, so its been about a week i put my bot on top.gg and today, i looked there and saw that my bot isn't there anymore. Is there anything related into hacked bot or anything?

gloomy shell
#

Your bot was declined by one of our reviewers

#

2 days ago

sturdy swan
#

oh

#

Did i break any rules? Please tell me more

gloomy shell
sturdy swan
#

ohhh

#

i just made a help command

gloomy shell
#

If you want to dispute the decline, feel free to contact the reviewer, otherwise you'll need to fix the issue and resubmit it to the website ThumbsUpSmile

sturdy swan
#

do i need to make one for each command?

#

alright

coarse oak
#

from where do i create teams?

echo zealot
#

hi i changed the name and avatar of my bot, when will it be updated on the site?

wild stoneBOT
#

@echo zealot

In order to re-fetch data about your bot (Avatar, Name), please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar and not the application icon / changed the bot name and not the application name on your Discord Developer Portal.

Please note that it may take 30 minutes up to an hour for the site-cache to also update.

echo zealot
#

oh sorry

#

thanks

cerulean ember
coarse oak
cerulean ember
coarse oak
#

yep he fixed he accepted but

#

when i reload the page

#

it shows 1 member that is me

cerulean ember
coarse oak
#

he did

cerulean ember
#

Yup wait for some time and also try clearing cache.

coarse oak
#

Ok

open maple
#

Can i dm someone about something to know if its allowed?

stoic socket
open maple
#

Its kinda nsfw i dont wanna be banned

#

Any lemme see if i can ask
You guys said no loli but i have an image search feature that shows google images i should just exclude the word loli right? Because even with safeSearch filter on high it returns a pic about it

vagrant wigeon
#

yeah i'd exclude it

open maple
#

Ok thanks goodjobcat_savage

long ferry
#

I would generally suggest either using a filter that API might provide or an entirely different API if it returns questionable content

open maple
#

No probs ill look into filtering my results a bit stricter

prisma kelp
#

How can i fix it

open maple
#

why is my markdown looking so weird on top.gg but normal on github

grand ravine
#

github has different markdown rules and styling

open maple
#

cause my unordered lists are looking crazyy

timid pasture
#

bots are one of the best parts of discord

#

omg

#

I forgot to change my avatar

#

There

#

phew

grand ravine
wide fulcrum
#

hello, do you know why my server does not appear when I try to add server to Top.gg?

#

only 2 of several appear

open maple
#

it worked fine lol

grand ravine
#

that's not what I mean

open maple
#

i understand now but im not gonna write css for it thanks tho

wide fulcrum
#

hello, do you know why my server does not appear when I try to add server to Top.gg?

only 2 servers of several that I am in appear. Do I have to be owner?

#

I have admin priv

ember snow
#

Is it possible to put the long description to vary according to the user's region?

grand ravine
#

don't think so

long ferry
#

yeah not possible

#

possible with iframing though, checking from where the IP originated from

violet oar
#

How to make it when someone Votes the bot it triggers a webhook?

long ferry
violet oar
long ferry
#

using discord webhooks does not work on our site, you will need to code your own webhook if you wish to reward users after voting

violet oar
#

I have an Integromat Webhook will that work?

long ferry
#

If that integromat webhook is properly configured, sure

violet oar
#

ok i'll try then

long ferry
#

the docs contains the schema of what top.gg sends

sturdy swan
#

hi I have a question

#

so if I made a bot in BDFD is a problem

long ferry
#

As long as you're not cloning a bot, its fine

sturdy swan
#

no

#

only a problem a thing I have

#

I have a command called meme

#

and it's using an api

#

that is not mine

#

I just searched memes apis

#

and copy one

long ferry
#

code snippets are fine

sturdy swan
#

ok

#

thx

weak sinew
#

@long ferry Merhaba aurel benim bot türkcede botu kontrol eden kisiler türk mü olacak

long ferry
#

-cantspeakturk

wild stoneBOT
#

Türkçe bilmiyorum. Lütfen Türkçe bilen moderatör olan @cyan palm (Odin#1000)'e ulaşın.

weak sinew
#

Okey

#

@long ferry Hi aurel, my bot is in Turkish, will the people who control the bot be Turkish?

#

@cyan palm benim bot türkcede botu kontrol eden kisiler türk mü olacak

deep olive
#

ban appeal link?

long ferry
wild stoneBOT
#

@deep olive

If someone you know has been banned here, then direct them to open a support ticket (select Account/Login issues and then Ban Appeals).

Here's more resources to read through regarding appeals: Ban Appeals

sturdy swan
#

anyone here code python?

dreamy abyss
sturdy swan
#

ok

gritty phoenix
#

Can you help me? I have reported opinion on my bot by accident. Can you deny report or something?

long ferry
#

We'll unflag it if it isn't against our rules

ionic lintel
#

maybe im crazy but didn't there use to be a "copy id" button on top.gg user profile page?

long ferry
#

There was one on the beta design where the discord tag is right now

faint dove
#

is the website having any problems? I tried to vote for a server and it won't load up. I know its not my browser as other sites are loading in.

long ferry
torn star
#

All pages wont load at all

faint dove
hot finch
#

524 error

ionic thicket
#

is API ok atm?

torn star
long ferry
#

See above

stoic socket
#

how long has it been down for

#

my bots not successfully posted server count for over 15 hours

zinc oracle
#

it shouldn't have been down that long, first reports recently came in from what i see.

stoic socket
#

it keeps returning http 500

tulip jungle
#

am i the only one with loading issues?

stoic socket
#

known issue ™️

hot finch
hidden escarp
#

I am unable to authorise my account on the website :(

long ferry
#

What's the issue you're seeing

hidden escarp
#

this

long ferry
#

try a different browser

hidden escarp
#

Alright

#

that works smh

kind ether
#

Is it possible that cloudflare is blocking webhook requests from top.gg and if so, is there any way I can whitelist top.gg?

long ferry
#

Can be possible, the IPs top.gg may make requests through are mentioned on the docs

kind ether
#

thank you

desert vessel
#

I can't rate the server (Mine), did I do something wrong? Or do I need to allow something?

long ferry
#

You cannot rate your own server

coral dawn
#

@rigid valley @sturdy swan I have been denied (minecat) for the 2nd time for the same reason yet I fixed the original issue

#

So at this point are webhooks just completely denied from top.gg

rigid valley
coral dawn
#

that's the thing

#

I have literally added something for it to keep less than the limit I was told

rigid valley
#

Set it up and run a similar command, you'll see what I mean

coral dawn
#

alright so that's another week of waiting down the drain

rigid valley
#

I had to wait the same way for my bot before I took it down. It'll be worth it in the end

grand ravine
#

Make sure to break-test it as much as you can

#

Test your bot as if you were the dumbest user to exist

cerulean ember
#

@fluid birch

sturdy swan
stuck sequoia
#

Hello, how can i be a bot reviewer ?

inner cargo
#

Good day everyone😎

dreamy abyss
compact totem
#

I have been waiting for almost 3 weeks and nothing

north haven
#

you mean bot?

compact totem
#

Ye

fluid birch
compact totem
#

ArthurBot

#

906959809956433990

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For some reason it appears here

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But it ain't accepted

fluid birch
wild stoneBOT
ornate remnant
#

Hello announcements are not working!

sturdy swan
#

anyone know how to display the bots server count on the bots website?

compact totem
#

Even I deleted cache

#

:(

haughty rose
#

hi

brittle orbit
#

with Auctions, when a round of auctions is over, when do the new top bidders show up in the promoted slots?

#

Is there anyway I can get access to the auctions channels?

zinc oracle
brittle orbit
inner cargo
#

anybody help me get rid of this?

remote cedar
# inner cargo

either youre banned or you gone somewhere you shouldn't supposed to be

#

bc error is self-explainatory

sturdy swan
#

Hey, I am getting a weird glitch

remote cedar
#

what is it

sturdy swan
#

No can gimme stars

remote cedar
#

?

sturdy swan
#

Like my bot's ratings

ornate remnant
#

Hello the api is sending 401 unauthorised!
When trying to post stats api key and everything is correct!

sturdy swan
grand ravine
ornate remnant
remote cedar
grand ravine
#

are u sure you're trying to post with the right bot?

grand ravine
#

shouldn't error then, there's not much you can miss

ornate remnant
#

it working until morning

#

and now it stopped working

sturdy swan
#

Or the bot's invite

remote cedar
candid mica
sturdy swan
#

Here

remote cedar
#

I can though

#

I can vote totally fine

sturdy swan
#

U can?

remote cedar
#

yes!

sturdy swan
#

Ya u can vote fine

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But ratings

#

Everyone can vote

#

But can't give ratings

remote cedar
#

maybe ask someone then

#

kekw

sturdy swan
#

Hmm

remote cedar
#

wait

sturdy swan
#

U can give rating?

remote cedar
#

vote is different than rating

#

xd

sturdy swan
#

Hmm

remote cedar
#

rating works fine

#

lol

sturdy swan
#

Ohh yeah

#

Then is it a phone glitch

#

?

remote cedar
#

i dont know

sturdy swan
#

Ok thnx

inner cargo
soft chasm
#

Got the issue that approved bots are not showing up in the queue after a long time already fixed?

open maple
#

What is the current wait time?

cerulean ember
mortal wing
cerulean ember
#

¯_(ツ)_/¯

open maple
mortal wing
open maple
#

Cool

mortal wing
coarse oak
#

What's the eta of bot getting checkedpepowot

mortal wing
#

1 week or more

coarse oak
#

.

meager eagle
#

Hi

#

Hmm how can I know how much time is remaining for my bot review ?

fluid birch
ashen crown
#

What is vote cradit?

fluid birch
wild stoneBOT
#

@ashen crown

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here to learn more and here to participate.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers

If you wish to read more about auctions, check out our support articles about auctions.

fluid birch
#

Also, please do not ghost ping

sturdy swan
#

how do i leave a review on a server

candid mica
meager eagle
#

Ok

warped needle
#

I can't set reminders on bot

sturdy swan
hasty steppe
#

How do i report a server for nsfw?

warped needle
#

I was redirected from another server to contact the local support

inner cargo
#

why is it that im still declined

#

?

long ferry
warped needle
#

I try it tomorrow, maybe it will work

young fractal
#

and can i also ask something? Um... I just wanted to know, how do i like get my bot to the new page of it, i think from 2-4 months it is approved ( not 4 months* )? and i asked a mod yesterday. ( Mod: @long ferry )

#

this one mine but haven't got ownership because of that.

echo nebula
#

i am trying to contact support by email to increase bid limit.. it is been 9 days and no reply !

#

Its been 2 days am trying to get help from here but no reply

cobalt sleet
sturdy swan
#

One message removed from a suspended account.

#

One message removed from a suspended account.

hollow marlin
#

bot is not submitting i website

cerulean ember
#

Please do not ping cm

hollow marlin
#

Sorry

stoic socket
cerulean ember
stoic socket
#

as they silently get rejected

hollow marlin
#

Is thair

#

I checked it

sturdy swan
#

One message removed from a suspended account.

dreamy abyss
stoic socket
sturdy swan
stoic socket
sturdy swan
dreamy abyss
stoic socket
#

rather than someone with full perms and an admin role

stoic socket
sturdy swan
dreamy abyss
sturdy swan
stoic socket
#

You can only add if you are the actual owner

hollow marlin
sturdy swan
stoic socket
#

But you said you were submitting on your second id

#

a second account

sturdy swan
#

One message removed from a suspended account.

stoic socket
#

Is that second ID the server owner or is this account?

sturdy swan
stoic socket
sturdy swan
#

One message removed from a suspended account.

#

One message removed from a suspended account.

stoic socket
stoic socket
sturdy swan
#

One message removed from a suspended account.

stoic socket
#

Have you deleted the server listing from top.gg?

sturdy swan
dreamy abyss
raven beacon
#

ye kya seen hai

long ferry
#

Was likely when non owner users could delete servers, was fixed by now

sturdy swan
raven beacon
sturdy swan
long ferry
#

The reviews stay, but the votes are unfortunately gone

sturdy swan
long ferry
#

The developers have already taken the necessary actions to avoid that in the future by only allowing the owner to delete it

#

You have to re-add it entirely

sturdy swan
#

One message removed from a suspended account.

nimble jackal
#

So now we can apply again?? @long ferry

long ferry
#

You should be able to just add it again

ripe badge
#

Hey, I have a question. Are we allowed to add bot support discord server link in help command or anywhere in bot?

dreamy abyss
ripe badge
stoic herald
#

Does date refresh issue was fixed?

#

Btw how can i get ver bot dev role or there isnt

dreamy abyss
stoic herald
#

ty:)

dreamy abyss
stoic herald
#

Role in the server

#

Badge was removed 2 years ago

#

Maybe discord do not cares but i meant role xd

dreamy abyss
#

Aha the Certified Developer role is not given out anymore

stoic herald
sturdy swan
#

lmao

earnest fable
#

srsly guys its been 3-4 days since by bot got approved and its still not showing in the new bot section, its not even showing after i search for it
What's the issue ?!???

hollow trellis
#

Do other bots show when you search yours

#

or does it show absolutely nothing

candid mica
candid mica
#

then i dont know sry

earnest fable
#

alr

sturdy swan
#

One message removed from a suspended account.

long ferry
#

Servers do not require approval like bots do

long ferry
#

Known issue

sturdy swan
#

One message removed from a suspended account.

earnest fable
long ferry
long ferry
sturdy swan
#

One message removed from a suspended account.

#

One message removed from a suspended account.

earnest fable
long ferry
sturdy swan
#

One message removed from a suspended account.

long ferry
#

Can't help then

sturdy swan
#

One message removed from a suspended account.

trim pumice
#

help my token blank

stoic socket
#

you have already voted

dreamy abyss
trim pumice
nimble jackal
sturdy swan
#

топ

ripe nebula
#

класс

sturdy swan
#

да

#

я вообще не поняла как настроить этого бота

#

One message removed from a suspended account.

dreamy abyss
sturdy swan
#

One message removed from a suspended account.

#

One message removed from a suspended account.

dreamy abyss
#

I can see the server, so yes

#

No error

sturdy swan
#

One message removed from a suspended account.

#

One message removed from a suspended account.

dreamy abyss
long ferry
#

Discord verified

#

We have something like that, but apparently not on the server page

#

Or just not on mobile

golden axle
#

Can i know on which number my bot is in the queue? (Just asking)

cerulean ember
#

Nope

wild stoneBOT
#

@golden axle

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

golden axle
#

Ooooh

#

I seee thankss!!

azure spire
#

My bot was approved 4 days ago, but still not showing up in the search. Is there something wrong?

long ferry
#

Known issue

azure spire
sturdy swan
#

hey sometimes after like some time i get this error from posting stats to top.gg about a bot.

const topGGapi = AutoPoster(`token`, client)
topGGapi.on(`posted`, () => {
    console.log(`Posted bot statistics to Top.gg!`);
});
[19:34:40] Posted bot statistics to Top.gg!
[20:04:40] Posted bot statistics to Top.gg!
[20:34:40] Posted bot statistics to Top.gg!
[21:04:40] Posted bot statistics to Top.gg!
[21:34:40] Posted bot statistics to Top.gg!
[22:04:40] Posted bot statistics to Top.gg!
[22:34:40] Posted bot statistics to Top.gg!
[23:04:40] Posted bot statistics to Top.gg!
[23:36:19] TopGGAPIError: 524 undefined
    at Api._request (/froggie/bot/node_modules/@top-gg/sdk/dist/structs/Api.js:76:19)
    at runMicrotasks (<anonymous>)
    at processTicksAndRejections (node:internal/process/task_queues:96:5)
    at async Api.postStats (/froggie/bot/node_modules/@top-gg/sdk/dist/structs/Api.js:99:9) {
  response: Response {
    size: 0,
    timeout: 0,
    [Symbol(Body internals)]: { body: [PassThrough], disturbed: true, error: null },
    [Symbol(Response internals)]: {
      url: 'https://top.gg/api/bots/stats',
      status: 524,
      statusText: undefined,
      headers: [Headers],
      counter: 0
    }
  }
}
sturdy swan
fluid birch
sturdy swan
#

nevermind

fluid birch
#

Could you send me the Id of that account please

sturdy swan
#

@sturdy swan 881921504059736097

stoic socket
sturdy swan
#

okay thank youu

long ferry
#

-b 881921504059736097

devout barn
wild stoneBOT
#

upvote SUPPORT/1#2998 was successfully ban

devout barn
#

you probs wont get banned tho

stoic socket
sturdy swan
devout barn
#

Lightcord

sturdy swan
#

i use betterdiscord

devout barn
#

Since you cant see that on the default client

devout barn
stoic socket
#

As it’s not topgg support related

wide stream
#

Can I ask something

#

Why isn't my bot being invited?

#

I added my bot to your site but it is not approved when I try to invite it says banned

sturdy swan
#

how to remove my bot from top.gg?

cerulean ember
wide stream
#

Thanks, I'm waiting. If I have a problem, I can reach you here.

cerulean ember
sturdy swan
#

where?

cerulean ember
#

On bot page

sturdy swan
#

i found it thanks

cerulean ember
#

Please don't send such messages here this channel is specifically for support related to top.gg

#

Ah

stoic socket
#

@long ferry spam

#

wait aurel offline, mb

cerulean ember
#

Ye

wide stream
#

Can anyone take the bot developer role?

#

Is it only given to bot developers?

cerulean ember
#

It's given to the bot dev when bot is approved

sturdy swan
#

My bot named devil security in top.gg rejected beacuse it was in 100 servers , you could not test it but now every thing is ready and set to test but you do not have any response. Thanks for your cooperatio n.

stoic socket
#

Have you resubmitted the bot?

cerulean ember
#

Oops my bad, it's there in que

#

And current wait time is 1 week or more so you need to wait that much.

sturdy swan
#

@cerulean ember

cerulean ember
sturdy swan
coral dawn
#

Made the bot send a msg every 60s and there's 30 between each interval

#

And as informed by the last guy that reviewed, that's the rate limit

#

I'll be happy to send a really long stitched screenshot

grand ravine
#

that smells spam

#

also 30msg/60s is the maximum cap, you shouldn't get anywhere close to it, not for such a command

#

if 2 people use it at the same time, that's 60msg/60s

coral dawn
#

It limits per channel not user

grand ravine
#

still, you shouldn't get too close to ratelimits

#

stay around 75% of it at most

coral dawn
#

Normal messaging limits is 5/5s lol

lilac blade
#

If someone says he is owner of my bot, is there anything I can do against him/her or is there nothing i can do

grand ravine
#

bot makers are bound to discord tos too

grand ravine
lilac blade
#

;-;

grand ravine
#

and isn't he the owner?

#

ah, "of my bot"

#

yeah, they can't

lilac blade
#

Nope I am

grand ravine
#

that's impersonating

lilac blade
#

Sick so I can report them to top.gg and discord right?

grand ravine
#

but u could add a owner info somewhere on the bot

lilac blade
#

I did, hope he doesn’t claim further

stoic socket
#

they might own a bot with the same name?

grand ravine
#

in the end of the day, even if they say they own ur bot they can't do anything to prove it

#

I mean, they might harm you bot's image, but a simple creator info solves that

lilac blade
#

Yeah, thanks

lilac blade
#

I’m trying to contact them to confirm that if they DO have a bot

bronze silo
#

Why my bot doesn't show here?

clear obsidian
#

On a website I go on, it shows an error. I reported it to the website owner and he said it wasn't a bug on their end. Here is the error:

sturdy swan
#

how do u end up here, its a different site lol

clear obsidian
clear obsidian
sturdy swan
#

nvm

steel sinew
#

lohen

sturdy swan
steel sinew
#

wow

#

insane

#

the thing is

#

did i ask

sturdy swan
valid gust
#

is there like a vid/guide that shows how to fully customise your bot description ? like adding pictures and stuff

fervent meadow
#

Hi there I have a problem with the poketwo bot. I voted on your website but it didn't register with the bot. What can I do?

long ferry
#

-wrongserver

wild stoneBOT
#

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

long ferry
#

We do not provide support regarding bot vote rewards

fervent meadow
#

They sent me here leySad

sturdy swan
#

how do i write a server review

#

it does not let me even though i am logged in through discord

long ferry
#

As we merely provide the tools necessary to be able to see if a user voted, anything beyond that (such as rewards) is on the bot, not us.

fervent meadow
#

Ok. Thank you ❤️

brisk solar
#

aurel!!

long ferry
brisk solar
#

ah yes

topaz bough
#

Do I have to have ownership of a server to add it to Top.GG?

brisk solar
#

ask the owner to make a team

topaz bough
#

That's the thing, he disappeared and we got aroun 1.8k members

#

Anyways thanks for your answer

brisk solar
long ferry
#

Might be caching

brisk solar
#

oh

topaz bough
#

Would you guys have any issue with my bot requesting the application.commands oauth2 scope but it doesn't make use of them yet

brisk solar
#

its emptyyy

sturdy swan
#

whats the current wait time?

stark owl
wild stoneBOT
#

@sturdy swan

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

sturdy swan
#

ah its been about a week so i guess i should be expecting a reply some time soon

brisk solar
#

i dont get it

torpid vigil
#

-wrongserver

tall breach
#

Is better Dyno or Carl bot

#

@everyone

tacit bobcat
#

When I try to login to vote a bot I get this

#

Please help

#

I won't respond because I will be in class

sturdy swan
#

Hi

#

When I put my bot's hand, he writes a mistake to me.

zinc oracle
# sturdy swan

Your bot is private. Meaning in the discord developer portal you've set it so no one can invite the bot.

zinc oracle
finite cape
#

Hi. I have a question. After I populate this field, hit save and then refresh the page, it is gone. Why is that? Also nothing happens on my bot page after doing this.

zinc oracle
#

Probably cache, wait a while

finite cape
#

Hmm, telling from what other people are asking that makes sense

#

I'll try waiting for a bit :p

misty wren
#

It's been over 1 month since I sent my bot to top.gg and I didn't get a response. What do I do?

stoic socket
#

@zinc oracle ^

#

Pinging for log check kek

zinc oracle
hollow oak
#

I am getting an Internal Server Error when i try to edit my bots page and what not ....

#

nvm, i think it might just be yhat the servers are getting lots of requests

quartz willow
hollow oak
turbid sedge
#

can't edit any details on my bot because of this

hearty wedge
#

Hey! My bot avatar isn't showing up - I've tried clicking Refresh Data multiple times and have waited ~1 hour in case anything was cached. Please could someone take a look? https://top.gg/bot/705771937305067592 @craggy folio

Top.gg

I'm a free, multipurpose Discord bot that provides everything needed to run your server, with over 100 customisable commands.

stoic socket
#

why do bots completely unrelated to my seearch come up

#

last time i checked mudae, probot and dank memer weren't antiraid bots KEKW

quartz willow
#

did you navigate to that page from a click?

stoic socket
#

i force reloaded and they appear normally now, but the server count just isn't there KEKW

trim pumice
dreamy abyss
dreamy abyss
hearty wedge
severe tundra
#

My bot icon isn't showing up on the top.gg page, it's been like this for a few weeks now. Anyone know how to fix it?

dreamy abyss
#

-refreshdata

wild stoneBOT
#

In order to re-fetch data about your bot (Avatar, Name), please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar and not the application icon / changed the bot name and not the application name on your Discord Developer Portal.

Please note that it may take 30 minutes up to an hour for the site-cache to also update.

severe tundra
#

Didn't work, even on another browser

dreamy abyss
#

When did you last click the refresh data button?

#

Give it an hour or so

severe tundra
#

Did it a few days ago maybe, and again just now

#

alright

dreamy abyss
#

It was broken for a while, but recently fixed. So if you did it again now, give it another hour. If it still does not work, reach out again

acoustic scarab
#

My Server is no longer showing up in the "My Profile" section of Top.gg.
I tried kicking and re-adding the bot, yet it is still not there.

supple mica
acoustic scarab
#

My server isn't even listed there.
I will mention that I temporarily transferred server ownership to an alt account but am able to get ownership back.

supple mica
#

That would be why it doesn't show you. You need to be the owner.

acoustic scarab
#

Got it, thank you!

supple mica
#

Anytime! thumbsUpCat

acoustic scarab
#

Alright, well I just transferred Ownership and it is still not showing

#

even when clearing cache and refreshing

dreamy abyss
#

Since you just transferred ownership, give it an hour or so to clear out the server side cache 🙂

acoustic scarab
#

That makes more sense, thanks again

bronze silo
vague mango
bronze silo
#

Yes, I can see the bot when I directly go with the link. But when I search for it I can't see it in the page

quartz willow
#

known issue

hard marsh
#

Any idea why when I vote, it says "An error has occurred while processing your request?"

quartz willow
hard marsh
quartz willow
#

I think there's an issue with built-in discord browser on mobile for some reason

hard marsh
#

I went on my laptop and it worked fine

quartz willow
#

yeahh it's a mobile thing I need to take a look at

hard marsh
#

Alright

quartz willow
#

if you have chrome you might wanna try that

hard marsh
#

Ok, and do you know the vote-locking commands limit?

quartz willow
#

a mod or bot reviewer could better help you with that

hard marsh
#

I've got told it's three ( from Aurel ), but otherwise it's majority according to iara. And I don't know what it means by majority think

gloomy shell
#

majority is more than half

frigid flame
#

Evening, anyone know if analytics for servers is still bugged?

gloomy shell
#

it is Majority, aurel must have been mistaken when telling you that

frigid flame
#

The analytics page seems to be giving no data at all

hard marsh
cerulean ember
frigid flame
#

Ahh, that’s all I wanted to confirm

kind ether
#

Does top.gg actually support BasicAuthCredentials for the webhooks? Or is there only the possibility with the "Authorization" input field?

sturdy swan
#

How do I remove my bots from listings?

#

Both are inactive rn

#

523375452669083655 is the bots ID

#

Nvm figured it out

weak sorrel
#

Hrllo i am trying to govote bots

#

but it says a error

long ferry
long ferry
weak sorrel
#

here

long ferry
#

Clear your cache and try again

weak sorrel
#

wdym cache?

wild stoneBOT
weak sorrel
#

bro i have tryed them earlier

#

hence i came to support

#

tryed again

#

still nto working 😭

weak sorrel
#

i cleared my data

#

but it says client side errror

#

developer guidance

weak sorrel
#

i am trying to vote bots

#

but

#

i am unable to

long ferry
#

Try a different browser then

weak sorrel
#

ok

#

like?

#

chrome?

long ferry
#

You're already using Chrome though

weak sorrel
#

yea then what to use?

#

i only have chrome installed

mortal wing
#

Firefox

#

or dont use incong if that makes a difference

weak sorrel
#

thnx

#

i worked

brisk solar
cerulean ember
#

Say

brisk solar
thick thorn
#

Why am i unable to vote

long ferry
thick thorn
#

Myuu

long ferry
#

cc @quartz willow

thick thorn
#

cc?

long ferry
#

Just noting this towards one of our devs

thick thorn
#

oh ok

brisk solar
#

aurel help me :(

long ferry
# brisk solar aurel help me :(

You should ask your question for anyone to answer rather than waiting for me, that way you could get your issue resolved faster

long ferry
#

Is the server linked to the team aswell

brisk solar
brisk solar
#

but me being an administrator still cant see it

#

in the team

long ferry
#

Go to the server page then and try editing

long ferry
#

I mean go to the server page and edit, you should have perms then

brisk solar
#

oh

cerulean ember
#

@brisk solar go to info there should be creator's control

long ferry
#

Info -> edit

ionic nexus
#

why cant i vote, it says error processing my request

long ferry
#

What are you voting for?

ionic nexus
#

many bots, and theyre all the same. poketwo, myuu, karuta, dank memer etc etc

long ferry
#

@quartz willow

sturdy swan
summer dagger
#

why does it show a server with 0 votes first

summer dagger
#

i though votes matter

#

also when i go to profile it shows outdated servers and my current servers disappear

#

my sever doesn't show up when I'm trying to search it with tags (ex. YouTube, self-promo)

#

it shows just small servers with 3 votes

pallid zinc
#

Hello, how can we delete a team on your site?

long ferry
#

On the team under delete

sleek jetty
#

what they saying

cerulean ember
sturdy swan
#

short is 120 char long and long doesnt have any linit

cerulean aspen
#

Hi i want to withraw my credits can i do it ?

#

of a server

long ferry
wild stoneBOT
#

@cerulean aspen

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here to learn more and here to participate.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers

If you wish to read more about auctions, check out our support articles about auctions.

cerulean aspen
#

can i buy nitro with them ?

long ferry
#

No

#

Read the message above

summer dagger
#

what can I do with credits?

cerulean aspen
summer dagger
stoic socket
#

You can buy advertising slots

summer dagger
#

o

cerulean aspen
summer dagger
#

so if my server gets 100 votes?

#

i get credits?

cerulean ember
summer dagger
#

ok

quartz willow
stoic socket
#

then its $0.001 for every vote after that

cerulean aspen
#

so how can i buy ad for my server i have more than 15$ credits

stoic socket
summer dagger
#

do i need a payment method to claim them?

#

on website it shows an image with PayPal

stoic socket
#

I don't recall there being a requirement for that

summer dagger
#

i have another problem

#

my server doesn't show on my profile

#

it shows just outdated server I owned in the past

stoic socket
#

Have you got the Top.gg bot in your server?

cerulean aspen
#

i cant learn how to use credits do u guys have any explanation video

summer dagger
cerulean aspen
#

i cant make it

stoic socket
stoic socket
#

Click on "Bid"

cerulean aspen
#

now ?

summer dagger
stoic socket
#

Then the bidding amount goes as followed:

Price-per-thousand@total-budget

cobalt sleet
#

-cpm

wild stoneBOT
stoic socket
#

^

cerulean aspen
#

so is it like a game

stoic socket
#

<a href="https://yourlink.whatever">https://yourlink.whatever</a>

cobalt sleet
brisk solar
cerulean ember
stoic socket
cerulean ember
#

You can't see this?

brisk solar
stoic socket
#

oh teams yikea

brisk solar
#

I'm an administrator in the team

cerulean ember
#

Oh it is

stoic socket
#

I'm not sure sorry

#

well threatening someone too KEKW

stoic socket
summer dagger
#

can anyone help me my server doesn't show in Topgg so i can't check the credits

#

also how much can I buy with 15$

#

?

stoic socket
#

as you have $15 credit

summer dagger
#

if i have 100+ votes

stoic socket
#

Yeah

summer dagger
#

ok

stoic socket
#

101 i think

summer dagger
#

ye

#

and how much can I buy with 15$

#

i mean

#

on topgg

#

to advertise my server

stoic socket
#

$15 of ads

summer dagger
#

ok

stoic socket
#

there isn't a set price for ads as its CPM bidding

summer dagger
#

ohk

#

so what should I do if my server doesn't show up on my profile

stoic socket
#

Whoever bids the highest "click per thousand" gets the ad slot, regardless of budget. I've won slots with $4.01@$1 befor

summer dagger
#

i also can't edit the server

#

but i can vote it

stoic socket
#

$1 budget and I pay $4.01 for every thousand so i bidded badly there

stoic socket
summer dagger
#

yes

stoic socket
summer dagger
#

yes

stoic socket
#

As in literal registered owner of the server

summer dagger
#

but I can't edit the server

summer dagger
stoic socket
#

On Top.gg or the actual discord server

summer dagger
#

both?

stoic socket
#

ok

#

try clearing cache

summer dagger
#

but when i go to my profile

#

it only shows outdated servers

summer dagger
summer dagger
#

also cookies?

stoic socket
summer dagger
#

lol

cobalt sleet
#

Thanks for flagging that @stoic socket

elfin aspen
#

who is craig

stoic socket
stoic socket
elfin aspen
#

oh?

summer dagger
#

@stoic socket i cleared the cache but still

cobalt sleet
#

300 characters minimum

summer dagger
#

the problem is still happening

stoic socket
summer dagger
#

ok

stoic socket
#

replace SERVERID with that server's ID of course

cobalt sleet
#

We don't allow long descriptions with spam / junk

#

No

summer dagger
#

but where can I edit the server

long ferry
#

Are you the user with the ownership on that server?

edgy aurora
#

guys

#

How to show server count on discord bot top.gg profile?

long ferry
#

-servercount

wild stoneBOT
tawdry owl
#

Our bot is approved in top.gg but it not shows in search results

summer dagger
#

do i have to login in it?

long ferry
#

Only the owner can edit it until they decide to create a team and add you to it

edgy aurora
#

what is shard count?

long ferry
tawdry owl
long ferry
#

No ETA

summer dagger
#

weirdsip once i waited two months for a bug to be solved

brisk solar
#

@cobalt sleet help me

frozen ether
#

hey just added rumble to my server how do a start a battle for my people

stoic socket
frozen ether
stoic socket
stoic socket
frozen ether
dreamy abyss
jagged finch
#

Bruh

stoic socket
buoyant crown
#

every time when i make vote i take ban ip every time from no reson

#

can i aneone help

echo tree
#

how do i become a translator?

stoic socket
#

could you send a ss forever.

stoic socket
jagged finch
#

This is my main account Kirito

buoyant crown
#

this

jagged finch
stoic socket
#

what are you trying to do

buoyant crown
#

vote

jagged finch
#

Because I am unable to vote pokemon bot and my rewards will be reset if I don't vote

stoic socket
buoyant crown
#

after 4 account

#

every time i take ban

jagged finch
stoic socket
#

cc @quartz willow

#

it means you are being rate limited

#

you are sending too many requests to the site

jagged finch
#

Im doing the captcha right but it says that error

stoic socket
#

I don't think there is a captcha

#

theres only a captcha if you are using an outdated browser or are sending too many requests etc

jagged finch
#

When I click on vote it says captcha and im doing it correct and then it says that error

long ferry
#

Try again later

#

Also try a different browser

stoic socket
#

you're probably on a 1 hour (i think) cooldown for sending too many requests

jagged finch
#

Ok

stoic socket
#

I think top.gg has 1 hour rate limit cooldown

stoic socket
#

Try a different browser then

jagged finch
#

Oh

#

I tried different browser and it worked

#

Thanks

valid escarp
stoic socket
#

No

sturdy swan
#

When the captcha add to website ?

stoic socket
#

I think that is if you are considered "suspicious" (not sure what term to use) or using an out dated browser

sturdy swan
#

Okey what should i do ?

long ferry
#

Solve the captcha?

sturdy swan
#

Okey .

hot finch
quartz willow
# jagged finch

don't vote on the discord browser, it's buggy for some reason go use Chrome directly

sturdy swan
#

Umm is there any dbl authorization token

zinc oracle
sturdy swan
#

Nvm I got

zinc oracle
#

ok

sturdy swan
#

In that bot id we will put ours

#

Thanks

zinc oracle
#

that bot is not approved, it cannot be invited from topgg.

warm terrace
#

The problem of this captcha will be a lot

zinc oracle
#

it shouldnt appear in most cases, only really for users voting on multiple accounts, which is not something you are really supposed to do.

brisk solar
brisk solar
stoic socket
quick wind
#

it says approved, take some time to show in top.gg?

mortal wing
#

indee

#

d

sand roost
#

tip: delete that picture. it has your ip.

hot finch
#

lol rip

prisma cave
#

How to set Voter roles given for [x] amount of votes

long ferry
#

You'll need either a separate bot to do that or code your own one

alpine juniper
#

Ok I must admit I am kinda scared but ok. I have listed my server on top.gg. And right after I published it there were reviews from 50, 30, 10 mins ago. How the f does that happen. That's not even the worst. I have also seen a review which was replied to by MY server. When I saw this I was logged in with my discord account and my server profile which I had just published had replied to a review from 10 mins ago.

sturdy swan
#

thats a known issue

#

every review on top.gg gets displayed on servers

alpine juniper
#

bruh

sturdy swan
#

i dont know how did they manage to fuck that up 🗿

alpine juniper
#

and yeah got me scared for a moment🗿 how does that even happen

gritty summit
#

the bot has the permission to create an invite, but it doesn't work

twilit cradle
#

Guys

#

I have a question

#

Does my bot apply for verification if it only has slash commands and not any prefix commands?

zinc oracle
#

yep! slash commands only is allowed

twilit cradle
#

ty :)

grand ravine
stoic socket
craggy marsh
#

why is this happening when inviting people to teams lol

#

when attempting to accept again, the accept 500s

#

and now i cant invite anyone else because this pending invite is stuck

#

removing this and trying to invite someone else also results in a 400 for no apparent reason, the id is correct

#

the added member also keeps appearing and disappearing on each refresh, and their team lost keeps showing and not showing the team on each refresh

#

how is adding people to a team so broken, this is a complete joke

#

i just invited someone else and now y21 disappeared from the list of members as well

kind light
#

😁

sturdy swan
#

how long does it take for a bot to be deleted off of top.gg?

#

cuz it aint deleting when i do it

rocky burrow
#

permissions command is banned on top.gg for bots?

#

it just takes and sends your permissions from your roles

#

I was going to use it on my bot but my friends said it was a banned command

sturdy swan
#

why it should be banned

rocky burrow
#

turk musun kanka?

#

@sturdy swan

stoic socket
#

it will be deleted but you will still see a cached version for 30mins to an hour

coral dawn
#

top.gg cache + teams = really bad ux

#

I don't think a chat is suitable for #support

wide seal
#

So hmm... Is there any chance of getting an ad with te $15 free credits?

coral dawn
#

Select anything other than front page

coral dawn
limber quarry
#

how do i add my server to advertise on the top.gg site

#

idk how to add it

vale vector
#

Hello, how can i change my bot profile picture on top.gg?

stoic socket
vale vector
sturdy swan
#

i been seeing on peoples bot profile big letters. I was wondering on how to do that. I done it before but i forgot how

shut copper
carmine hare
#

in specific

shut copper
#

⬆️

carmine hare
#

name and shame

shut copper
#

frfr worth a ping as well

#

@cobalt sleet

#

all gone

carmine hare
waxen crest
#

dang it sid. it's those punk rockers

long ferry
carmine hare
waxen crest
#

it's crazy they got away with wearing that shirt. sex pistols are good though

#

sid would wear that windmill shirt

#

Sid Vicious

long ferry
#

-support

wild stoneBOT
#

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

wide seal
#

So im curious if there's any point in trying

#

or if $15 is just too little

dense widget
#

Are here any staff forums / applications?

long ferry
#

might need a bit of scrolling

stoic socket
#
#

Found it

random vale
#

Btw, why newly added bots are removed? This was very nice feature which helped newbies to promote bot. My first bot got "big" with this feature

long ferry
#

known issue at the moment

random vale
#

big i think 500 servers kappalul

long ferry
random vale
#

abstracting from my previous question

long ferry
#

Yes, you need to be at least 18 to apply

random vale
summer dagger
#

votes a re a little bit bugged

stoic socket
#

?

summer dagger
#

when I'm searching server it says my server has only 26 invites

#

i clicked on the server page

#

it showed i have 89

summer dagger
stoic socket
#

??

summer dagger
#

and it showed 91

stoic socket
#

@long ferry

#

asking for iara of PepeYikes

grand ravine
#

try pressing ctrl + f5

summer dagger
#

just what i cleared cache lol

grand ravine
#

cache is per-page btw

long ferry
#

@sturdy swan lets not

summer dagger
#

oh

long ferry
#

Thats inappropriate