support

[charred bronze]

lol nvm its aldready there on the website

yess

[candid mica]

yea i forgot abt that

[charred bronze]

lol

[candid mica]

welp i use the bots so i forgot about the server

[charred bronze]

This is my description so the stuff inside :emojis: will come oir the text??

[rigid valley]

I sleep now

[candid mica]

yes sleep

[candid mica]

my guess is no?

[exotic pasture]

thanks !

[charred bronze]

emojis or text whats your guess??

[candid mica]

maybe emoji can but text definitely cant

[violet ferry]

xd?

[charred bronze]

ok will check when i post

[oak rover]

how to apply for bot reviewer

[candid mica]

known issue, very weird indeed

[candid mica]

#support message

[charred bronze]

says this?

[charred bronze]

What do i do how to add then?

[crude aspen]

Does top gg accept music only bot ?

[charred bronze]

Thx for all the help @candid mica & @rigid valley
I finished and its up:-https://top.gg/servers/928882082225209396/vote

[fluid birch]

The link is in #announcements

[fluid birch]

Yes

[oak rover]

ok

[idle wyvern]

what is top.gg team and how to make one

[long ferry]

-team

[wild stone]

How do I create a team?

1. Log into top.gg
2. Go to your profile
3. Click the Plus button to create a new team
4. Fill out all the details about your newly created Team (Icon, Team-Name, Description)
5. Click "Submit" once you're done!

[idle wyvern]

ok ty

[coral dawn]

why are webhooks not allowed when my bot is literally centred around them

#mod-logs message this is the entire point

That's literally what the bot does, just kick it if you don't want that?

[long ferry]

Because your webhook caused the channel to be spammed

which is considered API abuse

also, "just kick it if you dont want that" is not the solution, you are required to follow our site's rules if you wish your bot to be listed, which includes following API Ratelimits

If you have any questions regarding that decline, feel free to contact the reviewer

[finite spire]

Hello,

When i want to put my server in your site, i follow the instructions, i put the bot in my server but when i return on your site, i stay blocked on the first step. I don't understand.

Thanks

PS : I am French.

[long ferry]

What do you mean with "blocked on the first step"?

[finite spire]

After, the ajout of my server. I return on this page.

[long ferry]

try refreshing, make sure you have invited it into the correct server

[finite spire]

I have refreshing but it changes nothing.

[long ferry]

Then the bot was likely not invited into the correct server, please also make sure you're using an up-to-date browser

what is the server id?

[finite spire]

I have invite his the good server. The server id is 900358544698794025.

[long ferry]

Does not seem to be the case

https://top.gg/servers/invite

make sure it is this bot

[finite spire]

Yes, it is the good bot.

[long ferry]

Are you able to access this page? https://top.gg/servers/900358544698794025/edit

[finite spire]

Yes, i can.

Thanks

[finite spire]

I don't understand, i can't ajout a invitation or create.

[long ferry]

press the create button to create an invite

[finite spire]

Thanks

[finite spire]

I think that the server does appareate later.

[long ferry]

https://top.gg/servers/900358544698794025

may take a bit for it to show up in search

[finite spire]

Thanks

[feral surge]

Question: why does the Site randomly give fake reviews and reply's? This is a server btw, not a bot

[long ferry]

known issue right now

[brisk solar]

is staff here?

[feral surge]

didn't know sorry

[candid mica]

its okay

[brisk solar]

i cant manage the servers i administrate

since like yesterday

[long ferry]

are you within a team? You can no longer edit a server if you're not the owner and that server not being in a team

[brisk solar]

oooooo

alright

ig we'll have to create a team

i didnt see this in the blog :(

[candid mica]

its a new change

[long ferry]

#site-status message

[fringe pivot]

I want to report a DM Advertiser from this server
Ping me when a mod reads this

[brisk solar]

the mod is literally in chat

[fringe pivot]

can I ping them ?

[brisk solar]

reply to them

[fringe pivot]

Sir/Ma'am I want to report a DM Advertiser

[long ferry]

just dm me the screenshot and id

[fringe pivot]

sure

[buoyant trellis]

Hey, how do i apply to add a bot

[candid mica]

https://top.gg/bot/new

[long ferry]

https://support.top.gg/support/solutions/articles/73000502500-how-to-submit-your-bot

[buoyant trellis]

Thank You So Much!

Is it necessary to give prefix my bot is fully in slash commands

[candid mica]

nope

but at some point it must cuz discord will delete normal prefix

[buoyant trellis]

yes

[long ferry]

-support

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[buoyant trellis]

is there any way to view queue number of my bot

[candid mica]

nope

[jagged breach]

change me nick name to 09ghostrider

from mentionable

[brave zodiac]

Why, after entering the bot and viewing the Search bot, the site does not use, and other fields are also blocked for entering information?

[junior nest]

Sooooo, I’ve been waiting to have my top.gg account deleted. I messaged the account I was told to message, and my account is still active…

[surreal swift]

on Bid CPM all bids will eventually be up when higher bids run out of credit or only first 4 highlighted in white are competing?

[long ferry]

https://support.top.gg/support/solutions/articles/73000502496-how-to-delete-your-user-account

you may have issues contacting the previous user who handled it, they're no longer staff here

[junior nest]

So can someone else handle my case?

[long ferry]

read above

[junior nest]

So just do it again?

[long ferry]

you may need to reach out to them again

yeah

[junior nest]

Okay

Just sent it, hopefully this one works

[late tusk]

I'm unable to reply to reviews or report reviews on a server listing but I can edit it. I'm not the owner of the server but I am the owner of the team that owns the server

[valid gust]

refresh data button still not working ?

[long ferry]

should be working

-refreshdata

[wild stone]

In order to re-fetch data about your bot (Avatar, Name), please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar and not the application icon / changed the bot name and not the application name on your Discord Developer Portal.

Please note that it may take 30 minutes up to an hour for the site-cache to also update.

[valid gust]

oh okay

[buoyant trellis]

are unapproved bots added here?

[crystal oasis]

Hey @long ferry

[long ferry]

no

[crystal oasis]

We set up our role rewards...had some of our community members vote

[long ferry]

does the bot have manage roles?

[crystal oasis]

there we ~20 that got the role yesterday

[long ferry]

is it above the role you wish to reward?

[crystal oasis]

it is yes. You already helped me with that

we set it up. people were voting and getting the role

but I've come back today and most of them have lost the role...

[long ferry]

the role expires after 13 hours, allowing the user to vote again after 12 to keep that role

thats intentional

[crystal oasis]

right I see

Did not know that

alrighty, good to know

thank you!

one more thing

is there anyway we can see who voted?

[long ferry]

you can use the API to do so,

https://docs.top.gg

wait, I remember that servers dont have an api

[cobalt sleet]

What account?

Ok. Is that yours?

-appeal

[wild stone]

If someone you know has been banned here, then direct them to open a support ticket (select Account/Login issues and then Ban Appeals).

[cobalt sleet]

They're not banned

[sturdy swan]

^

[long ferry]

Either someone on their network was banned or the phone number

We cant find any bans from the given id, the user is also on the server right now

oh seemed like according to our logs

though can assure you they werent banned on the account you mentioned

perhaps ask them if someone within their family was banned or if they were previously banned from top.gg on an alternative account?

[pseudo ginkgo]

ok

[long ferry]

could you send them discord.gg/dbl

am not sure if that invite is from top.gg

discord.gg/EYHTgJX

ok nevermind

cant really help otherwise if we cant tell who was banned

are they perhaps using a vpn?

they can if they want to

if that works, likely someone within their network was banned/the ip they're using was banned here

I already checked that with our ban logs, they were never banned here

can also check their username

Every ban is logged within #mod-logs

actually found smth

they are banned, but apparently no reason?

you dont get a message on a ban

We're checking

[pseudo ginkgo]

ok

[long ferry]

@pseudo ginkgo they did previously join this server right?

[cobalt sleet]

@pseudo ginkgo I unbanned them. It looks like they got caught incorrectly in a mass ban during a raid.

[long ferry]

Should be unmuted

[sturdy swan]

thanks guys and @pseudo ginkgo

[inner sonnet]

@long ferry@real laurel

a guy trying to grab accounts

[long ferry]

id?

[short ether]

Any reason I cannot respond to reviews when the bot a bot is in a team?

[main zealot]

is discord nitro giveaway raffle as voting reward allowed?
||I guess it's not allowed||

[long ferry]

nah thats fine

as long as it is only by voting for the server/bot, not also by voting for other servers/bots

[main zealot]

oh ok thanks

[unkempt solstice]

It does, actually.

On both Firefox and Firefox dev

[long ferry]

could you perhaps clear site data on top.gg?

doesnt seem to ask that on my end on firefox

only thing is notifications

Only thing where that might happen is an iframe requesting that, but that would then state that website and not top.gg

[kindred mountain]

me ayudan ? no se por que pasa esto

[long ferry]

Refresh

[grave tangle]

hello, restart the page

[kindred mountain]

listo pero me vuelve a hacer el error

[sturdy swan]

Can't add a server, it just shows this

bug or I need to give some permission

[sturdy swan]

I want to take ownership of the team. Our friend who left the team does not giving.

team id: 230378905306324992

[long ferry]

There's no transfer team feature, you can ask the user who owns the bot to transfer it to a different team

[hasty osprey]

-bids

-auctions

@long ferry can u help me

[long ferry]

Just ask

[hasty osprey]

auction thing @long ferry

[long ferry]

-auctions

[wild stone]

What are auctions? Click here to find out and click here for our support article!
You can access auctions via top.gg/advertise.

[tepid sedge]

What happnes if someone gets a bot token

[long ferry]

Can do anything with that bot

[tepid sedge]

Someone is helping me with a bot

And he wants my token

[long ferry]

-support

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[long ferry]

Ask in #development

[tepid sedge]

I did

[hasty osprey]

how to bid bro

[long ferry]

-auctions

[wild stone]

What are auctions? Click here to find out and click here for our support article!
You can access auctions via top.gg/advertise.

[long ferry]

Read that

[tawdry owl]

Aprove our bot

We are waiting

Since 1 week

[sturdy swan]

I am the owner of the bot, but someone else added the bot to Top.gg.

[tawdry owl]

898941398538158080 (bot id)

[sturdy swan]

youll have to wait longer

[tawdry owl]

Our bot is recently verified

We want

Our bot to be added in top.gg

[blissful harbor]

U just add it

And wait

Hhh

[sturdy swan]

that doesnt change anything

[blissful harbor]

It doesnt matter if it is verified or not

Top.gg has different rules

[tawdry owl]

How much more time i should wait?

[blissful harbor]

2 weeks at least

[rose crow]

Hi, the logo of my bot doesnt not appear, anyone can help me? Thank you
https://top.gg/fr/bot/450323683840491530

[odd moat]

Every time I press profile it takes me to the 2oauth thing and I accept then it sends me back to the topgg home page and repeat

anyone know a fix?

[long ferry]

and that user does not want to delete it for you to resubmit?

[sturdy swan]

yep

[long ferry]

and who owns the bot (aka who initially created it, not talking about the listing)

[sturdy swan]

me

[long ferry]

tell them if they decide not to transfer the bot that a moderator on top.gg will do so

as they're basically adding your bot to top.gg without your permission

[sturdy swan]

he's not transferring

[long ferry]

still saying no?

[sturdy swan]

yess

[long ferry]

I'll handle it in a bit then

[long ferry]

-refreshdata

[wild stone]

@rose crow

In order to re-fetch data about your bot (Avatar, Name), please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar and not the application icon / changed the bot name and not the application name on your Discord Developer Portal.

Please note that it may take 30 minutes up to an hour for the site-cache to also update.

[patent steppe]

how do i add my discord server to the website

[cobalt sleet]

https://top.gg/servers/new

[long ferry]

@sturdy swan enable your dms

[sturdy swan]

try again

[exotic wagon]

I would like to request a server ownership transfer.

[long ferry]

the server is owned by the user with the ownership on that discord server

[exotic wagon]

no ownership of a server on topgg

[long ferry]

the server is owned by the user with the ownership on that corresponding discord server, move that server to a team

[exotic wagon]

I can't. My old account got deleted.

[wide dew]

hey, are the server reviews messed up or am i the only one with that problem because it says 5 stares-4 reviews but there are 8 and some of them are just some fake or bots ig? people who didint even join the server making bad reviews and saying bs

[stoic socket]

Known issue

It's listing all new top.gg reviews rather than your servers

[wide dew]

ah okay, thank you tho!

[ruby wren]

how much i have to wait for bot review

[stoic socket]

1 week or more

[long ferry]

-support

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[long ferry]

If you cannot get discord to transfer the ownership of the discord server to you or anyone else, we cannot help

[sturdy swan]

Is there any way to get bot ownership(top.gg) without deleting the bot from top.gg

[cobalt sleet]

The owner transfers the bot to a team and adds you to the team.

[junior nest]

Just an fyi, got another email to message the same person on Discord. I sent the dm anyways…

[long ferry]

Who is it, iara or xignotic? Should be iara

[junior nest]

Nope, someone named heather

[valid swan]

why if i want to invite my own bot to my server its says it cant and it doesnt let me invite

[junior nest]

It’s @narrow ridge

Sorry for ping

[valid swan]

im new to making bots

[stoic socket]

#development

[sturdy swan]

But that gives you access to the bot, not its ownership.

[sly prism]

Who's the maintainer of topggpy?

[stoic socket]

There is no maintainer anymore afaik

I think both maintainers stepped down

[sly prism]

thats why there are no docs lol

for v2

[stoic socket]

@long ferry is the space up for grabs 👉 👈

[long ferry]

wdym

[stoic socket]

for becoming maintainer of topggpy

[long ferry]

sure, just dm iara about it

[stoic socket]

alrighty

[timid patio]

hey i cant authorize access to my account or sign in at all, keep getting error code 500

how would i go about fixing that

[stoic socket]

I think i just found a topgg vote botter

like code for it
on github

[timid patio]

it says nothing about the error code on the github except that there was a guy in 2019 who experienced a vague issue and got error 500 as well

[stoic socket]

Clear cache

and try again

[timid patio]

and it doesnt say anything about a fix for it

ok

still aint workin

[long ferry]

use a different browser

[timid patio]

nvm it worked i had to clear cache again

thank you sorry for being a hooligan

n e v e r m i n d ill try the different browser

it worked thanks

[lilac blade]

Gg

[brave zodiac]

Updating the problem. Find bot button doesn't find bot

[stoic socket]

disable your tampermonkey script maybe

try your ad blocker too?

[brave zodiac]

Disconnected, did not help

[feral pawn]

If your bot gets added, are you supposed to get a DM saying it was added?

[wheat lily]

Is it possible to become an czech translator?

for topgg?

[lunar jay]

Hey guys

I never won anime tag sadly

But I got too pay the bid I lost

Can we remove

[stoic socket]

#auctions-support

[lunar jay]

Oh sorry thx

[wheat lily]

AAAAAAA

answer me

xd

[stoic socket]

Don’t think topgg do czech

[wheat lily]

[stoic socket]

@long ferry can probs confirm

[wheat lily]

So on time to add it

xddd

[long ferry]

Cant confirm nor deny that we will, am sure that we'll definitely add more languages in the future

so contributing will still help towards that

[wheat lily]

Unnecessary ping xd

[stoic socket]

Uwu Lang

[long ferry]

probably not

[wheat lily]

So does that mean there's a chance?

[long ferry]

likely

cant guarantee anything tho, I dont make that decision

[wheat lily]

yep

Okay

thx

[solid island]

Is there a way to suggest something?

[zinc oracle]

yep https://feedback.top.gg/

[solid island]

Cool! Thank you 😊

[cold junco]

So since my employee isn't able to transfer our bot to my account should I have him delete it so I can recreate it? Seems kind of silly to have to do this but we're not seeing any option to transfer the bot.

[deft robin]

Are there any issues with discord bot's PFP?
My bot's PFP didn't update for a few months now, tried the refresh data and other stuff, I've seen couple weeks ago there was an issue, is it still active?

[cobalt sleet]

-rdissue

[wild stone]

@deft robin

Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?

The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.

[deft robin]

Ah, still the same issue, got it

[cobalt sleet]

It might actually be fixed now. Try clicking refresh data and wait 30 mins to an hour

-refreshdata

[wild stone]

In order to re-fetch data about your bot (Avatar, Name), please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar and not the application icon / changed the bot name and not the application name on your Discord Developer Portal.

Please note that it may take 30 minutes up to an hour for the site-cache to also update.

[cobalt sleet]

I believe it worked for someone the other day

[deft robin]

Oh, all right, will do, thank you!

[stoic socket]

worked for me on 2 bots

and for others

Refresh --> wait for around an hour --> clear cache

[cobalt sleet]

👌

Always clear cache

[stoic socket]

just noticed, why does server count show with a user icon in search?

probably makes sense to make it match the server count icon used on bot pages

[long ferry]

Hey hey, quick heads up for anyone not aware yet,

Refresh data should be functional again.

Once you have used the refresh data button, allow the site cache 30 minutes up to an hour to eventually have your bots avatar/name update.

Please remember that the avatar/name gathered by the site is through the bot user, not the application itself. So please make sure that you have changed the bots avatar/name and not the application icon/name before asking here once 30 minutes to an hour are over.

If you still experience issues despite that, please note them here.

[grizzled lance]

How do I become a bot reviewer?

[zinc oracle]

you can apply in #announcements
its up a bit, or you can just use this link.
#announcements message

[grizzled lance]

thanks

[cold junco]

I’d even pay like $100 if this could be done. From an engineering perspective this sounds very easy. I really don’t mean to be a burden I just need to have this done in order for the setup to make logistical sense.

[grand ravine]

If you're talking about transferring bot ownership in discord you need to add it to a team, invite you to it then make him leave

If you're talking about top.gg, pretty much the same procedure but idk if teams are currently working

[stoic socket]

#development #general

https://capy-cdn.xyz/BeJNrEuF.png

[agile estuary]

Ah tyty

[stoic socket]

because backblaze is cringe

[cold junco]

I mean transferring the bot ownership on the top.gg. I already own it on Discord.

I didn’t read the second message. Was reading and responding in chronological order. Sorry.

[candid mica]

dm mods

[cold junco]

I did that, but he still somehow owns it even though I own the team that owns it on top.gg.

[cloud terrace]

any reason that when I go to add a bot, and put in the client ID, i click find bot, and it says the application is not public, but on my end, it says the bot is public?

[stoic socket]

Clear cache

[cloud terrace]

didnt work

[stoic socket]

Wait for a bit then

Did you just change it to public

[cloud terrace]

no, its been public for atleast 3 days.

[stoic socket]

Then you might not be submitting the right thing

[cloud terrace]

Bot client ID?

[buoyant trellis]

how do i know if my bot is accepted or declined

also how to apply as bot reviewer

[dreamy abyss]

-notified

[wild stone]

If your bot is approved:
You'll get a DM from @wild stone and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

[dreamy abyss]

There are regular application forms being posted in #announcements
Here is the latest one:
#announcements message

[blissful ice]

Could I please be unnicked

[silent kindle]

@cobalt sleet@somber parcelhow can i contact to buino

[somber parcel]

DM them

[silent kindle]

@stark owl O.

[somber parcel]

Please avoid pinging unless necessary

[tight sable]

@toxic zephyr hey man my code is my coding and it is no where near to it. Which u said i copied from that

[sturdy swan]

who is gosseala

i got dm that my bot got declined and it says there are no help command but my bot has help command

why it says no help command

pls helppp

pls someone

[dreamy abyss]

Send a private message to the person who reviewed your bot. (Goseale#6992 Goes by Alexander on the server) 😊
You can see the decline here #mod-logs message

[sturdy swan]

ah

@toxic zephyr wth

[toxic zephyr]

I'm replying, calm down

[sturdy swan]

okkk

[signal orchid]

Hi I receive a message from Luca saying that my bot as been approved but when I am on top.gg it says that Your project has not been approved yet

[dreamy abyss]

Try clearing cache, if that does not work, give it an hour or so

-cacheclear

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[signal orchid]

Yeah I already did this but maybe it's because it as been approved like 40 minutes ago

[candid mica]

just wait then

[sturdy swan]

help pls

i reapplied for my bot

but it says 404 page not found when i try and view it

[kind halo]

what does this mean?

[dreamy abyss]

Clear cache. If you still get an error, wait an hour and try again

[sturdy swan]

ya fixed

i cleared cache

[dreamy abyss]

It means if you accept the invite, you will be added to the PresE team as a viewer and gain access to any projects owned by that team

More about teams:
https://support.top.gg/support/solutions/articles/73000510559-teams-overview

[crude lion]

any help in #auctions-support before the time to pay ends

[hollow marlin]

@dreamy abyss hlo

[dreamy abyss]

What’s up?

[idle wyvern]

how to add ppl to here? (in my bot ptofile)

*profile

[dreamy abyss]

Creators has been deprecated, you should create a team and add the other team members

-team

[wild stone]

How do I create a team?

1. Log into top.gg
2. Go to your profile
3. Click the Plus button to create a new team
4. Fill out all the details about your newly created Team (Icon, Team-Name, Description)
5. Click "Submit" once you're done!

[idle wyvern]

so...

there is no way to add ppl in creator anymore?

[dreamy abyss]

It would be to add them under the team these days

[idle wyvern]

wait, i can slap team into the "creator" session?

[dreamy abyss]

Yeah. You can move the bot to a team

[idle wyvern]

:v ok

[dreamy abyss]

It should then show the team in that section 😊

[idle wyvern]

how to do :v

[dreamy abyss]

https://support.top.gg/support/solutions/articles/73000510559-teams-overview
That has a How to transfer ownership of a Discord Bot to a Team section

[idle wyvern]

k ty

[celest dust]

lmao a bot dmmed me some message trying to trick ppl into spamming

id is 930322690596827207

[sturdy swan]

oh no

not this again

[dreamy abyss]

@cobalt sleet ey, the scammer looks like you (no other mods on) ^

[cobalt sleet]

That's my pfp

[cobalt sleet]

-b 930322690596827207

[wild stone]

Bot ALERTA P_O_G#1950 was successfully ban

[lavish orchid]

gg

[cobalt sleet]

Thanks for reporting

[crude lion]

hi hi, do you help out with auctions at all? been trying to see if there’s anything i can do since the time to pay is almost up & i really don’t wanna lose out on tags just because the payment site isn’t working

[fringe pivot]

@cobalt sleet

I got a similar one

[cobalt sleet]

ID?

[fringe pivot]

930328794844258414

[cobalt sleet]

-b 930328794844258414

[wild stone]

Bot ALERTA iara#8770 was successfully ban

[cobalt sleet]

Thanks

[fringe pivot]

My Pleasure

[calm breach]

I reported a couple reviews for my bot that violated Top.gg's review guidelines.

It's been over a year now. What's the ETA for the moderation team on handling review reports?

[sturdy swan]

https://top.gg/bot/810526674025316412/invite
Why can't I invite bot through top.gg

[cobalt sleet]

Your bot hasn't been approved yet

[sturdy swan]

Oh it needs to be approved for invite page to work? 😩

[cobalt sleet]

Yes

[sturdy swan]

Okay ;-;

Ima wait till it gets approved then

[candid mica]

well guess what? there is no eta...

[calm breach]

???

[calm breach]

Hi @cobalt sleet, do you have any input on this?

[sturdy swan]

No there's none.

I have also reported reviews over a year ago, they can still be publicly seen.

[calm breach]

So are we supposed to wait another year or something? While our bot rating stays low for no reason?

[sturdy swan]

Yep, that's how it works I guess

That's at least how I perceive it.

[long ferry]

We're working on it

[crude lion]

hi hi are you able to help in #auctions-support at all before the time to pay closes? i really dont wanna lose the tags just bc the payment site doesnt work

[long ferry]

Cannot help, you won't be kicked if fastspring doesn't let you pay

[inner sonnet]

what should i do now??

[sturdy swan]

Discord.gg/discord-developers

Ask there

[candid mica]

Q: I received a "suspicious growth" error when I attempted to verify my bot, saying something about "non-advertised growth". What does this mean? How do I resolve this?

If you received a suspicious growth error, these errors typically only impact newer bots that have experienced unexpectedly quick growth rates, typically as a result of being added to a bot list, being promoted in a popular server, or other unique factors. This is what we refer to as "advertised growth"--growth spikes for a newer bot that took place as a result of intentional advertising across bot lists, social media, or larger servers.

If your bot is new and is growing at a surprising rate as a result of being advertised, we request waiting 2-3 weeks prior to trying again.

As of October 7th, when the 100 server hardcap kicks in for unverified bots, bots who attempt to verify and are blocked by the suspicious growth flag will be given a new cap of 250 servers in order to allow your bot to keep growing while accommodating the suspicious growth cooldown. We do honor your attempt to verify, and we encourage you to keep in touch if this becomes an issue for you.

i found on reddit

[hollow marlin]

😒

[inner sonnet]

okay ty

[opal quail]

Hey

Why is my bot still not approved?

https://top.gg/bot/921611634538057809

[fluid birch]

-upto

[wild stone]

@opal quail

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[opal quail]

Okay

[brave zodiac]

When I posted the bot, do I need to write here somewhere to be tested? Or will it be automatically checked by moderation?

[long ferry]

See above

[brave zodiac]

Thank you, I missed it a bit)

[ruby wren]

when my bot will review waiting from 6 days

[long ferry]

see above

[uneven bloom]

why the logo of my bot not showing?

[dreamy abyss]

-refreshdata

[wild stone]

@uneven bloom

In order to re-fetch data about your bot (Avatar, Name), please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar and not the application icon / changed the bot name and not the application name on your Discord Developer Portal.

Please note that it may take 30 minutes up to an hour for the site-cache to also update.

[dense widget]

How long takes usually till a bot is reviewed

[pulsar solar]

1 week probably

Least

[dense widget]

This process typically takes 2 to 3 weeks or more

F

[dreamy abyss]

-upto

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[celest solar]

Owo bot has banned me i don't know why I didn't get any email or anything just got banned by that bot can u help me by get me unbanned from the bot @dreamy abyss

[candid mica]

wrongserver

[dreamy abyss]

-wrongserver

[wild stone]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[late tusk]

There is a server that I added to top.gg probably about a year ago that I do not own. It is owned by a team and I am the owner of the team but the server does not show up in my profile but I am able to edit the server listing but cannot reply or report reviews. I've tried reporting this about 5 times now and have gotten ignored everytime.

[lilac blade]

whats this

[candid mica]

means nothing

[lilac blade]

oh. ok

[zinc oracle]

Does the owner show up on the creators list? You said you are not the owner.

[scarlet finch]

@cyan palm kullanıcı adından bot bulabilir miyim

[cyan palm]

Site üzerinde atarmayı deneyebilirsin

[scarlet finch]

Atarma derken

Yani diyelim nala diye bir modun botunu bulmak istiyorum

Ama bulamıyorum

Sitede discord nick name ile aratmak mümkün değil mi?

[stoic socket]

bir kullanıcının botlarını bulabilirsin

[cyan palm]

https://top.gg/user/ + id şeklinde kullanıcı profilini görüntüleyebilirsin.

[stoic socket]

ah sorry odin, didn't see you were typing

[cyan palm]

np

[stoic socket]

https://capy-cdn.xyz/wLVbi2El.png am on discord web so the bar gets hidden by hyperlinks

[cyan palm]

kullanıcı adını arattığında bir sonuç çıkmayacaktır.

[scarlet finch]

Peki nasıl bulucam

[scarlet finch]

Sağol

[late tusk]

No. The team that owns it does

[twilit sleet]

how do I check my bot review list

[sturdy swan]

my bot just got approved and it said it isn’t approved on the website

[candid mica]

cache

wait 10-30 min

[sturdy swan]

ok tysm

[twilit sleet]

how do I find out where in the queue my bot is?

I published it on top gg about a week ago

[candid mica]

cant view queue

[twilit sleet]

is there a channel for contacting mods or am I supposed to dm them about my bot

[sturdy swan]

-upto

[twilit sleet]

just for a note to keep in mind

[candid mica]

no perms

[sturdy swan]

shit

i forgot

lmao

[candid mica]

why do you need to contact mods?

if it is important you can dm them

[twilit sleet]

I wanna let them know that 2 original games that I made require admin perms in order to execute..my bot doesn't have admin perm but they need it for 2 or 3 commands

[candid mica]

nope bots cant have admin perms

[twilit sleet]

I said it doesn't

[candid mica]

u said they need it

[twilit sleet]

ye the person needs it..not the bot

[candid mica]

then its okay

[twilit sleet]

that's what I want to let them know tho

so there's no confusion when it comes to testing

[candid mica]

just make a warning when someone who uses the command isn't an admin say that they need admin perms

bot reviewer isnt the only one who needs to know if they needs admins

[twilit sleet]

I did state that in help command tho

but some people execute commands first before doing help command from that command

[candid mica]

thats why you need this

[twilit sleet]

I made a separate help command for each command but people don't use it in general

right i see..I did make the error command for not having perms but I didn't state "admin"

[candid mica]

you must state it otherwise people wont know whats wrong

[twilit sleet]

cool cool ty

[candid mica]

np

[reef dirge]

@dreamy abyss I tried to DM you but I couldn't, it wasn't related to WolfBot, the problems were fixed, (bad prefix due to the upload of the config file with the dev prefix in the VPS), and for the multiple instance it's because I was working on it

Sorry for the inconvenience

[wild stone]

Almost every staff member has direct messages enabled. If you can't message one of the staff members, it may be an issue on your end. Please make sure you have direct messages enabled by checking your privacy settings in
Settings > Privacy & Safety > Allow direct messages from server members
as well as right-clicking on
Top.gg > Privacy Settings > Allow direct messages from server members.

If you're still not able to send a staff member a direct message despite having these settings enabled, feel free to ping them in this server!

[reef dirge]

already checked

[dreamy abyss]

Hi, my DMs are open 🙂

[reef dirge]

strange

[dreamy abyss]

But to answer your question, if you fixed the issues, feel free to submit the bot again. Someone from our team will review it again

[reef dirge]

but it was not deleted from the bot list , i stll have acces to the bot page

ah i didn't say anything

[dreamy abyss]

I am not able to see the bot after a decline. Try clearing cache and submit the bot again 😄

[reef dirge]

yes it's cleared ^^

thx

uh ?

i cleared the cache

[dreamy abyss]

It is a bit funky. Try submitting the bot again. Give it an hour if it is still causing issues, then clear cache again.

[reef dirge]

k

[wheat lily]

He again does not go refrash button?

[bronze swallow]

hello

what is the use of the credits

i got in the vote

@dreamy abyss ?

[dreamy abyss]

-credits

[wild stone]

Auction Credits

What are they?

• If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make
• You CANNOT “withdraw” them for real money

How does the System Work?

• Each month, bot monthly votes reset
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

• When you pay for your winning bid, you have the option to use your credits
• If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers

If you wish to read more about auctions, check out our support articles about auctions.

[bronze swallow]

oh

[lavish plaza]

if the bot is offline at the moment of verification that would affect bots approval?

[dreamy abyss]

If the bot is offline at time of review, the bot would be declined and you would need to submit the bot again after getting it up and running

[lavish plaza]

ok

[crude zodiac]

So after I clicked I should just wait?

[long ferry]

as the text says

[stoic socket]

It works now

Read pins

[wheat lily]

bruh

its not

[long ferry]

fully read the pins

[stoic socket]

Specifically this

[wheat lily]

I don't care about the avatar or the pfp

I added Server Count and it doesn't show up, it also takes 30 minutes?

[long ferry]

should show up after a bit, is also cached

[odd cosmos]

Kisi ko karuta tickets buy krena hai kya

[long ferry]

-wrongserver @odd cosmos

[wild stone]

@odd cosmos

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[long ferry]

we arent karuta

[fiery magnet]

Hi , im changed the bot avatar and he didn’t change in the website ?!

[buoyant ermine]

Hello, I'm trying to deploy my slash commands globally, how do i do that?

[fluid birch]

-refreshdata

[wild stone]

@fiery magnet

In order to re-fetch data about your bot (Avatar, Name), please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar and not the application icon / changed the bot name and not the application name on your Discord Developer Portal.

Please note that it may take 30 minutes up to an hour for the site-cache to also update.

[fluid birch]

This is a channel for getting support related to top.gg. #development might be able to help you

[buoyant ermine]

Oops and ok.

[coral dawn]

ok so

I've been informed by the very broken system of using webhooks and getting denied by top.gg

So apparently, even though discord limits webhooks, I should "limit locally" because discord may "disable the ratelimit randomly"

So this is messed up in itself and now I have to wait another month to re apply, how does top.gg tell any different that I'm locally limiting when the majority of the time, discord is consistent?

also, hear this, could you ping reply so I can actually see your replies

[stoic socket]

What are you being declined for

Your bot?

Ah yeah, It’s probably this

Regarding webhooks, Discord don’t like API spam and neither does Cloudflare, so your webhook/IP/Bot will get ratelimited.

[coral dawn]

Mhm

[stoic socket]

What does your bot log with webhooks?

Send, not log

[coral dawn]

Well it's a minecraft and discord bridge

[stoic socket]

Then you should consider a cool-down/anti-spam system for it

[coral dawn]

correct

assuming you read my msg, I'm asking how does top.gg know if I have or not

[stoic socket]

They can tell by the amount of spam it sends

[coral dawn]

but surely it would still send

Just within limits

Of which is apparently 30/60s

And the thing is, 99% of the time discord is consistent and actually lets me know if I'm limited and when to retry

[stoic socket]

It was declined for spamming with webhooks, so if they were able to tell this time then they can tell again.

No point trying to cheat the system to get your bot approved

[coral dawn]

So it's not against tos/topgg for being within the limits

I'm not cheating the system.

That screenshot never shows more than 30 messages in less than 60 seconds

[stoic socket]

That’s still a lot of messages

[coral dawn]

And what, it's in the limits

[stoic socket]

As long as it follows Discord’s API guidelines (no abuse/spam of the api) and is no longer going to be declined because of the reason mentioned before, then it should be fine

[dreamy abyss]

What you could do is to reach out to TallerThanShorts in a private message.
Send him a copy of your rate limit implementation, and he can give you advice directly

[coral dawn]

The entire point of the bot is a bridge, if a user doesn't like it, remove the bot

[dreamy abyss]

I recommend having a read of https://discord.com/developers/docs/topics/rate-limits#rate-limits

[coral dawn]

But yes I am going to locally limit, but still try to use as much of the limit as I can

[coral dawn]

Yeah, that would be useful if discord doesn't apparently evade limits randomly

I can just fine comply with limits as libraries do this

If discord simply sends a 429 like every other route, I can comply with that

[dreamy abyss]

Because we may change rate limits at any time and rate limits can be different per application, rate limits should not be hard coded into your bot/application. In order to properly support our dynamic rate limits, your bot/application should parse for our rate limits in response headers and locally prevent exceeding the limits as they change.

So limit may change. Use the headers like limit, remanning. You should try to avoid hitting the 429 as much as possible.

[wintry mist]

X-Retry-After: 3600

[stoic socket]

Webhooks = not easily ratelimited

Bots = very visible rate limiting (if messages are spammed, it sends in bursts of 5 etc)

[coral dawn]

So how can I avoid hitting the limit if the limit is never told/actually used normally

30/60s?

As what you sent me is telling me to comply with the headers

I am complying with the headers

[sly prism]

How to Transfer a bot to a team

[dreamy abyss]

If you are complying with the headers, contact the person that declined your bot. Send them your rate-limit implementation. They can review it again 🙂

[coral dawn]

My rate limit implementation is my library I'm using

[dreamy abyss]

Contact the person who declined the bot with the name of the lib and explain that you use their rate-limit to prevent discord API abuse 👍

[dreamy abyss]

https://support.top.gg/support/solutions/articles/73000510559-teams-overview
"How to transfer ownership of a Discord Bot to a Team"

[sturdy swan]

Can someone explain me the vote credits and everything to know about it

[sonic roost]

how to configure the website webhook? I already tried to put the link and the webhook token but nothing works

usando google tradutor, meu inglês é ruim c:

[foggy quest]

Verify bot me .-.

[coral dawn]

top.gg doesn't verify bots

They approve for their list

[bleak spindle]

I published my bot today, Like 6 hours ago. When will my bot get approved?

[fluid birch]

-upto

[wild stone]

@bleak spindle

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[sturdy swan]

.

[fluid birch]

-credits

[wild stone]

@sturdy swan

Auction Credits

What are they?

• If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make
• You CANNOT “withdraw” them for real money

How does the System Work?

• Each month, bot monthly votes reset
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

• When you pay for your winning bid, you have the option to use your credits
• If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers

If you wish to read more about auctions, check out our support articles about auctions.

[stoic socket]

You can’t put a Discord webhook straight in

Use https://webhook-topgg.com for just notifications or look at https://docs.top.gg to see how you can give rewards etc

[sly prism]

There is an error

[dreamy abyss]

Is that their Top.gg userId or their Discord Id. They may be different

[sonic roost]

Thanks!

[sly prism]

Discord

[dreamy abyss]

Try their Top.gg ID. It’s in the URL when you visit their Top.gg profile

[hollow marlin]

@dreamy abyss bro

[dreamy abyss]

Heyo. What’s up?

[strange grotto]

@cerulean ember

[noble hawk]

@vagrant wigeon Hey Can You change my nickname To S O L O

[sturdy swan]

can i get my bots and servers to this one?

its deleted

[long ferry]

Are the bots deleted aswell on discords end

[sturdy swan]

hmm, idk about the bots but i want the servers

is there anyway to get my bots back?

[long ferry]

Also we cannot transfer stuff, bots can only be deleted for you to be resubmitted if you can prove the ownership and the server should be accessible if you're the user with the ownership on that server

[sturdy swan]

what if i am an admin? because still didn't get reply from discord

[long ferry]

Only the owner can make changes towards it if it wasn't added to a team

[sturdy swan]

ok

[river gorge]

Whenever i go to authorize my discord account to register it just sais
500 and Error

[long ferry]

try a different browser

[river gorge]

Ok

Thanks

[whole solar]

Hello

Does #mod-logs also show's for Bot Approved?

[fluid birch]

Nope. Approved bots are logged in a hidden channel #logs

[whole solar]

Kk thanks

[wild stone]

If your bot is approved:
You'll get a DM from @wild stone and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

[stoic socket]

Is it allowed for bots to delete and submit themselves to appear on trending new bots again

a lot of the newly approved bots are ones which have 6 month old+ reviews on them

[long ferry]

no

[stoic socket]

just to clarify, i'm not planning on doing that

[long ferry]

ik

[stoic socket]

I've just noticed that lots of bots showing as new are older existing ones

[long ferry]

seeing how most people assumed that deleting the bot will get their avatar back, ehh

[stoic socket]

Oh yeah true

[long ferry]

we definitely still do moderate that

[stoic socket]

and are server advertising bots allowed because i thought they weren't

iirc discord said bots promoting other servers aren't allowed

who tf keeps reacting and unreacting

[covert field]

NO

STOP

[stoic socket]

[covert field]

HOW DARE YOU

[long ferry]

-support

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[floral bolt]

Hello,credit from vote for what sir?🙏

[dreamy abyss]

-credits

[wild stone]

@floral bolt

Auction Credits

What are they?

• If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make
• You CANNOT “withdraw” them for real money

How does the System Work?

• Each month, bot monthly votes reset
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

• When you pay for your winning bid, you have the option to use your credits
• If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers

If you wish to read more about auctions, check out our support articles about auctions.

[floral bolt]

Thanks mate

[azure tusk]

im confused if i bid in $20 @ $1000 what does that mean

[long ferry]

https://support.top.gg/support/solutions/articles/73000508235-cpm-bidding-experiments

[floral bolt]

Hello,why the site forbidden after i clicked the invite button for invite my bot added recently to top gg

[vagrant wigeon]

@floral bolt the invite button doesnt work until your bot is approved!

[astral iris]

self bot

930608485362724934

@warped shard

[zinc oracle]

ty

[astral iris]

👍

[bold shale]

what is this?

[stoic socket]

ignore it

[bold shale]

ok

[stoic socket]

they're already banned

[candid mica]

lmao your pfp

[stoic socket]

they were impersonating me and Family Friendly and trying to get you to ping a raid alert role

[bold shale]

O

[patent steppe]

when i try to add my discord server my server doesnt pop up

[stoic socket]

is the Top.gg bot in your server?

[patent steppe]

no

[stoic socket]

https://top.gg/servers/invite

[patent steppe]

its still not popping up

I got it

[peak nymph]

Hi

I want to know if the process to my bot go to top gg are good or no

I don’t have answers

[kind halo]

weird, i dont recognize them tho?

[dreamy abyss]

Could have been a mistake. You can just Reject it then 🙂

[kind halo]

alright 👌

[sturdy swan]

زيوني TH#7481

[stoic socket]

https://uwu.solutions/LpxMEpuD

[kind halo]

i cant reject 💀

[candid mica]

dont do anything then 💀

[kind halo]

ok 💀 💀

[trim pumice]

hmmmmmmmmmmm

[sturdy swan]

happened to me too, just refresh

i added my server 5 minutes ago and there is a review 1 hour ago?

plus its about a bot

[trim pumice]

top.gg has ddos ?

[sturdy swan]

idk there is no verification when you go in the website

[candid mica]

known issue, site bug

[sturdy swan]

ok

[vital nebula]

Yo

[whole solar]

Someone help

[uncut badger]

w

[whole solar]

When i click on reveal token it just show the box where token comes but its not showing token...

[candid mica]

refresh

[whole solar]

Did

A lot

[candid mica]

still no token?

try another browser

[wild violet]

Finding a ai chat bot

[whole solar]

Error coming

500 | Internal Server Error

Huh

[past citrus]

Why is my bot profile not changing on the website?

[candid mica]

refresh data button

[crude spade]

how do we add a team member to the teams?

[candid mica]

https://support.top.gg/support/solutions/articles/73000510559-teams-overview

[orchid lily]

dude the submit button dosent work

nice

it got submitted

[candid mica]

yes it does work

[crude spade]

thanks

[sturdy swan]

okay hi

this must be interesting

so yesterday I deleted my bot since it was declined by one of the bot revivers because it kept leaving the server then i fixed that bug the same day my bot didnt get removed from the site so I manually deleted it then i cleared all my cache

and today when i opened my profile the bot is still there with all the data and comments and everything

and heres the bot profile https://top.gg/bot/925391650652573706

[long ferry]

Clear your cache

Bot is deleted on my end

[sturdy swan]

oh

i just did tho

and i even refreshed my browser

[long ferry]

Ctrl+f5

It would also not embed here if it does exist

It's your cache

[sturdy swan]

let me try different browser

different browser still the same

[sturdy swan]

i can even visit the bot profile/like comments/edit it, etc

i also tried relogin

but that didnt

change anything

[long ferry]

It's a caching thing, am very certain

Neither discord embeds your bot page, nor do I see it on my end

As well as having logs of your bot being deleted

[sturdy swan]

alright let me clear cache again and refresh the site

ah okay the bot is now removed from the profile

also one more question

if i add my bot again to the site will it have all the comments retrived?

[long ferry]

Reviews stay after deleting

[sturdy swan]

😕

i had like 10

reviews

i re-added the bot tho

just now

[uncut iris]

How long are currently the bot review wait times?

[candid mica]

2 weeks+

[uncut iris]

Okay. Thank you

[stuck sandal]

how to remove or update these details?

[long ferry]

You can't once posted

[stuck sandal]

okay, so I can't delete it?

[long ferry]

Correct

[red hinge]

Can anyone help me for 24/7 in vc music bot?

[stoic socket]

still not the right channel

ask in #development

[red hinge]

Lol

[sturdy swan]

how much time should you wait until you can vote again?

[stoic socket]

12 hours

(and one minute i think)

[sturdy swan]

ok thanks

[serene glen]

can u have timestamp thats set to one time every spesific day? so if u have a time scedule instead of writing like 7pm est every friday you can just write the timestamp and it changes the time when it hits that point for the next week

[stoic socket]

do you mean a set voting time

like saying voting cooldwn resets at 7pm etc

[serene glen]

if i am a streamer and want to setup a scedule with timestamps can i do that without editing the timestamp every week

[stoic socket]

wrong server

this is for Top.gg support

not that bot's support

[mighty falcon]

Hello, I want to Add My Server to public listing but the page only returned 1 of my servers only. What's wrong?

I want to choose another server, did hit the Refresh button, clear cache, but it didn't work

[candid mica]

are you the owner of the server that you want to add?

[stoic socket]

1. do you own the server
2. is the Top.gg bot in said server

and by owner, I mean registered owner of the server, not just a user with admin perms and owner role

[candid mica]

^

[mighty falcon]

Yes I didnt own the server I want to list 😦

Just an admin

[soft cloud]

Hi there, I am trying to bid in the auctions, but keep getting an error message saying my funds have been maxed out

[candid mica]

sorry but you cant add it if you're not the owner

[candid mica]

ask in #auctions-support

[soft cloud]

will do thanks

[candid mica]

also they said its a known issue

[vagrant wigeon]

if you are the admin, you need to get the owner to add the server. Then the owner can create a team, add both you and the server to that team and you should be able to edit the server page etc from there

-team

[wild stone]

How do I create a team?

1. Log into top.gg
2. Go to your profile
3. Click the Plus button to create a new team
4. Fill out all the details about your newly created Team (Icon, Team-Name, Description)
5. Click "Submit" once you're done!

[lilac blade]

can i change the name that appears on the top.gg page?

i tried changing the app name

but it didnt work

[candid mica]

refresh data

[vagrant wigeon]

if you changed the app name, hit the refresh data button

can take 30mins - 1 hour to refresh though

[lilac blade]

ic oki

thx

[hot finch]

they fixed the refresh data button?

[candid mica]

yep

[hot finch]

sweet

[lilac blade]

wai where is the button

[candid mica]

bot page

[sturdy swan]

-team

[candid mica]

no perms

[sturdy swan]

OwO

[lilac blade]

oh gotchu thx

[sturdy swan]

This is 404

[long ferry]

?

[slow jacinth]

hi

[stoic socket]

#general

[slow jacinth]

ops, ty

[bronze silo]

All the Nsfw commands was disabled in all channels except Nsfw channel and also the help command didn't cantain any Nsfw command.
So, why did it get declined?

[candid mica]

do you mention nsfw commands on your bot page?

[bronze silo]

What do mean by bot page? help command?

[candid mica]

no your top.gg bot page

[bronze silo]

I just included this in the long description

[candid mica]

welp thats not allowed

just dont mention nsfw

[bronze silo]

Oh okay

[candid mica]

you can still have the commands but dont mention it

[bronze silo]

Okay, Also I have disable the Nsfw button from help menu

[tulip flume]

Is there a known issue about tuppler edit/delete function not working for some users on some servers and is there a known fix?

(Used to work fine, now some users are reporting it has stopped working for them, perhaps as long as few weeks ago)

[stoic socket]

Deleting servers?

[candid mica]

probably cache?

[tulip flume]

edit/delete message.

[stoic socket]

It's related to cache

[candid mica]

edit is definitely cache

[stoic socket]

Cache takes 30ish minutes to an hour to clear cache

[tulip flume]

Cache would leave the message undeleted only for that one user, not for everyone.

[stoic socket]

no

server side cache

[candid mica]

^

[stoic socket]

its cached on the server, affecting everyone

[tulip flume]

oh. so just try again and it should work eventually?

[stoic socket]

Don't try again

[candid mica]

wait

[stoic socket]

spamming it won't get it anywhere

[tulip flume]

Typically you type a tuppler message. click pencil. get a message to edit it. edit it. get message it has been edited.

But for some users/on some servers the edited message never arrives.

[candid mica]

hmm

[long ferry]

not sure what you're referring to

[tulip flume]

e.g. I currently have a 6 hours message that never got the 'proxy edited' message. would cache take that long? Works fine for me on other servers.

[stoic socket]

Top.gg?

Or Discord

[tulip flume]

discord.

[long ferry]

contact discord

-support

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[candid mica]

bruh

[tulip flume]

tuppler is one fo topgg bots isn't it?

[long ferry]

we cannot help with it

-wrongserver in that case

[wild stone]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[long ferry]

if you're asking about a bot

[candid mica]

wrongserver

[stoic socket]

https://uwu.solutions/tDWKQrv5

[tulip flume]

My apologies, had this written down as the server for the bot.

[candid mica]

np

[west edge]

My servers listing was locked, i sent an email nearly a week ago no response.

can someone assist me?

[candid mica]

@long ferry

[soft chasm]

This page: https://support.top.gg/hc/en-us/articles/360059360894-Bot-Guidelines, which is linked in this article https://support.top.gg/support/solutions/articles/73000502501-how-the-bot-reviewal-process-works seems to be expired

[candid mica]

https://support.top.gg/support/solutions/articles/73000502502-bot-guidelines

^ new article

[soft chasm]

Thanks,
I just wanted to say that they could maybe update their article :)

[candid mica]

np, maybe they forgot to :))

[nimble ledge]

why my bot is not showing after typing half the name

[stone quartz]

hello
so im making a discord bot forthe first time and im havind trouble reggistering my commands
im following a guide
its js tho so idk

[stone quartz]

bc you're looking at servers

[soft cloud]

Hi, in the analytics section it appears that the numbers of views and even invites are going down when I refresh the page, is this an error?

[dawn charm]

im using markdown to create this table. however can i give the rows more spacing between each other?

[long ferry]

With css

[dawn charm]

so create the table with html and style it with css instead of markdown?

[sturdy swan]

Hi, id like to know if you guys help with the ownership of servers?

[long ferry]

We do not if you're talking about discord server ownership

[wintry mist]

Website broken lol

Stuck in oauth trying to go to profile

aka after authorizing DBL, it doesn't log me in to the website

[nimble ledge]

it's a combined view bots and server bot appear side by side

[junior pebble]

Am I allowed to send CDN links when it comes to sharing screenshots?

As in cdn.<yourdomain>.com/random_letters.

[long ferry]

Yup that's fine, as long as the intent is not to advertise ||as we previously had on users||

So something like you mentioned is fine, something like yourwebsite.com with a bunch of spoiler stuff to hide the link is not fine

[crystal oasis]

Hello!

Can I please ask, our analytics page isn't recording anything

I can see from the main page that we've had ~50 votes

but nothing records on analytics

[stoic socket]

It's because they moved from Zendesk to Freshdesk, so the old urls don't exist

[soft chasm]

If you click on "This application has not been aproved 'further Information'" You get to the Page where the url is expired. So i would say they should Update that

[stoic socket]

They did

try clear cache?

[toxic quail]

how long does it take until the cache for this is cleared

[stoic socket]

Give it 30 mins to an hour

Also, its unnecessary to hide the client ID, bearing in mind it will be public on Top.gg anyways

[astral tulip]

I need support

for Teams

317716017931485195 - MyID; Team Name - LionBots (ID-269132222154895360)

I am mmber as admin, but cant access Botid-889078613817831495 's Edit page (gives me a 404 Error) Even after not using any cache

[supple fable]

My bot got declined and it says that to dispute it i need to dm the bot reviewer, but the bot reviewer's dms are closed

so what do i do?

[minor pawn]

where's the top.gg bot

[mint schooner]

gone, removed from existance

[minor pawn]

so how do I upload my server to top.gg?

[vagrant wigeon]

https://top.gg/servers/new

[stoic socket]

Most staff’s DMs are open

It’s likely your privacy settings

[supple fable]

this one's isn't

[stoic socket]

Which reviewer?

[stark owl]

My DMs are open.

[supple fable]

its fixed

[wooden plaza]

on my old acc i was premium and i had to transfer my game progress over is there a way to transfer 5hat too?

[stoic socket]

Top.gg premium?

Or are you talking about a bot

[wooden plaza]

yes that

[stoic socket]

cc @long ferry, not sure if thats something Top.gg can do

because subscriptions and that

[long ferry]

Cant help with that

I do not manage that

[wooden plaza]

i can’t transfer my subscription?

[stoic socket]

Do you have access to your other account?

[hollow marlin]

@long ferry once check 777165206203007017

[wooden plaza]

yes

[stoic socket]

Is that a bot you've submitted?

[hollow marlin]

My brother bot

[wooden plaza]

can i do this?

but o transfer my old email to this acc

i’m so confused

[long ferry]

best is to contact [e-mail] for that, the team members working on payments/site development should help you better

[wooden plaza]

thanks

[stoic socket]

What about it?

I can see it was removed on first January

[sturdy swan]

@long ferry Hey, i can not add the server on top.gg

When i'm trying to add it, the website doesn't see anything

[calm cloud]

Why wont it show my discord servers ?