support

[long ferry]

per bot basically

[fierce swallow]

and who got that credit?

[long ferry]

You according to that

[fierce swallow]

the unknown user ones

[long ferry]

was previously a bug, could've been anyone from the team or yourself

[fierce swallow]

okay

[fierce swallow]

why do i only have 15 i clearly claimed more here and i havent used any of it yet

[long ferry]

-credits

[wild stone]

Auction Credits

What are they?

• If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make
• You CANNOT “withdraw” them for real money

How does the System Work?

• Each month, bot monthly votes reset
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

• When you pay for your winning bid, you have the option to use your credits
• If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers

If you wish to read more about auctions, check out our support articles about auctions.

[thick socket]

How can I add another Bot owner? It doesn't appear

[long ferry]

You can't, it was replaced by teams

-team

[wild stone]

How do I create a team?

1. Log into top.gg
2. Go to your profile
3. Click the Plus button to create a new team
4. Fill out all the details about your newly created Team (Icon, Team-Name, Description)
5. Click "Submit" once you're done!

[thick socket]

okey thanks

[dusty lodge]

you can do that if you want

just change the background image using css

and put the url you want and it should work

and then obviously center it

btw this only works for the page

[misty wren]

It's been more or less 1 month since I submitted my bot's form, does it take a long time anyway?

[long ferry]

have you perhaps tried checking your bot page?

it was approved

you likely did not have dms enabled

[rigid valley]

May just be a caching bug

[fierce swallow]

no ive redeemed the last 6 months and i visited that site for the first time in my life today

[sturdy swan]

every month your credits reset

[fierce swallow]

bruh okay

[rigid valley]

Yeah, that's a thing lmao

[long ferry]

which the -credits message also states

nope, though might be soon

[shadow cargo]

For some reason my bot is not showing it's profile pic why is that

[wild stone]

Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?

The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.

[simple nexus]

Guys what is happening in #mod-logs

[stoic socket]

Attempted raids

They’re clearing them up

[simple nexus]

Ahh okey

[stoic socket]

They’re not just purge banning a load of people don’t worry

[gleaming verge]

hey, this list doesnt show all my servers

why

hello?

[zinc oracle]

click "refresh servers"

[gleaming verge]

still not there

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[zinc oracle]

^ try that

[gleaming verge]

i have admin permission on the server

[zinc oracle]

you need owner to add a server to top.gg

[gleaming verge]

bruh

[stoic socket]

see #site-status

specifically #site-status message

[gleaming verge]

how to get topgg token for my bot?

[zinc oracle]

pins in #topgg-api

[coral tapir]

does anyone know how to remove someone from this list on a bot page

[spark hearth]

I'm guessing there isn't a public list to see where my bot is in the approval que?

[brazen zenith]

how to get our server in top.gg?

[rigid valley]

-addserver

[wild stone]

@brazen zenith

How to add your server to Top.gg
1. Clear your cache.
2. Click here to invite the @small lantern bot to your server.
3. Go to https://top.gg/servers/me and click "Edit" on the server.
4. Fill out the information then click "Save".
5. Clear your cache again and refresh your Top.gg profile page. Your server should be published!

💡 If you can't create an invite using the "Create Invite" button, just create a permanent invite on your server then copy and paste the invite code there.

[brazen zenith]

?

what to do with this

[cedar wind]

Go to your profile. The link above is wrong.

You'll see your servers and bots on your profile page. @brazen zenith

[valid root]

Question, when you search something shouldnt the results come back based off of votes?

[grand ravine]

Relevance and popularity also count

I don't know all the sorting criteria they use, but those 3 are probably there

[valid root]

when that change?

[grand ravine]

Since they changed the site

[valid root]

strange

[bronze copper]

anyone knows what's this my friend got this error while voting for a bot

[mellow ocean]

-help

[candid mica]

refreshing?

[bronze copper]

tried everything

[candid mica]

you dont have the perms

[bronze copper]

even changing devices

[mellow ocean]

How can I remove my bot from top.gg

[candid mica]

idk then sry

[candid mica]

delete button in your bot page

[mellow ocean]

Because my old account which had access to the bot is gone discord disabled it for no reason

:/

[candid mica]

oww

try contacting mods

[mellow ocean]

Their dms open?

[candid mica]

and show them taht u can use "developer only" commands

[mortal wing]

and show evidence that you owned the bot

[mortal wing]

yes

all

[mellow ocean]

Kk

Which mod replies quick xd

[candid mica]

idk maybe nala and aurel but aurel is off

[mortal wing]

atm woo

@zinc oracle

[mellow ocean]

Alr imma dm them

[mellow ocean]

Hmm i have my old bot's code is that enough evidence?

[mortal wing]

no

[mellow ocean]

Then what more evidence ?

[candid mica]

show developer only command

make an eval command

[crystal apex]

how I can claim my server vote credits

ANYONE? help

@candid mica

[candid mica]

idk actually i never claim one xD

[crystal apex]

@mortal wing

@zinc oracle

why no one help

[crystal apex]

@sturdy swan

j u s t

tell

me

how

to

redeem

if we can

[zinc oracle]

seems one of your staff members already did

[crystal apex]

its me

[zinc oracle]

top.gg credits are not money

its credits

-credits

[wild stone]

Auction Credits

What are they?

• If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make
• You CANNOT “withdraw” them for real money

How does the System Work?

• Each month, bot monthly votes reset
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

• When you pay for your winning bid, you have the option to use your credits
• If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers

If you wish to read more about auctions, check out our support articles about auctions.

[bronze copper]

hey nala know anything about this??

[crystal apex]

🚶‍♂️

[zinc oracle]

best to clear cache.

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[bronze copper]

ooh ok

[zinc oracle]

or try another browser

[candid mica]

he said it doesnt work on diff device

[bronze copper]

tried that same thing

[crystal apex]

what I can do with credits

how to check how many I have

[candid mica]

auctions

[crystal apex]

-credits

[candid mica]

cant

no perms

[zinc oracle]

maybe try again later if clearing cache doesnt work.

[inner sonnet]

help ;-;

[zinc oracle]

#development

[bronze copper]

ok thanks

[zinc oracle]

https://auctions.top.gg/pay

[wise bolt]

We had red a long time ago. Issues Fixed When will my bot be confirmed

[zinc oracle]

wait times 2+ weeks

[zinc oracle]

seems you resubmitted on the second of this month.

[crystal apex]

how I can bid

[zinc oracle]

https://support.top.gg/support/solutions/articles/73000508264-how-do-i-use-auctions-

[crystal apex]

I have 30 credits

[wispy walrus]

How can i give context while reporting a review

[steel kraken]

My music bot was denied by discord because it used youtube.

So I have made a new bot which doesn't use youtube.

Both bots have same interface and names with a difference in theme colors in bothh pfp and embeds.

Will it cause any problems in reviewing on top.gg?

[cerulean ember]

Nope

[steel kraken]

alright so I can submit it with the same site description?

[cobalt sleet]

You should delete the old bot from the site before submitting the new one if it replaces the old one to avoid any confusion. We don't allow copies of your own bots (for example we don't allow Groovy, Groovy 2, Groovy 3...). To make it clear, write a new long description which explains how this bot is different from your old one.

[steel kraken]

hmm...
what if I rename the old bot to <name> - Youtube?

[cobalt sleet]

Yep that would be ok

[wise bolt]

what should i do now

so can you help @cobalt sleet

[wise bolt]

.

Issues fixed

@real laurel i need help

[sonic cedar]

Hello, who is Dylan ?

[acoustic comet]

It's been 2 weeks I didn't get any update that my verified or not

Mean approve

[candid mica]

wait more

[acoustic comet]

Ok

[wild stone]

If your bot is approved:
You'll get a DM from @wild stone and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[sturdy swan]

How to add bot to top.gg

@wild stone

[steel kraken]

https://top.gg/bot/new

[sturdy swan]

https://top.gg/bot/890545621713453066

I added my bot to top.gg

[long ferry]

-upto

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[sturdy swan]

-help

@small lantern

[proud canyon]

Dear sir/mam , i have a server which i have added to top.gg but when i check top.gg logged in with my owner profile , it asks to add again 'add to top.gg' button appears.

@real laurel

Sorry for ping

@cyan palm

[long ferry]

Clear cache

[proud canyon]

Oki

[agile estuary]

quick question do reviews ever reset or just votes?

[cyan palm]

just votes, reviews stay

[agile estuary]

yay

[stoic socket]

https://cdn.discordapp.com/attachments/412006692125933568/904758269531291700/2021-10-31_22-24-45.mp4

[broken pulsar]

How can I add a line break in my bots long description <br> doesn’t work

[candid mica]

normal enter doesnt work?

[broken pulsar]

Nope but got it working now - seems like a caching error

[candid mica]

okay great

[broken pulsar]

Do you know how I add custom CSS? Is it just in a style tag or is there somewhere to actually add it

[long ferry]

Style Tag

[broken pulsar]

Ok, thank you!

[ornate remnant]

Hello I did like to change name and profile!

can someone tell me hwo to do it

[candid mica]

refresh data broken rn

no eta for fixxxxxxx

[ornate remnant]

oof

[mellow river]

ok

[broken pulsar]

Is that common in dark mode for the letters there to match the background or is it something I’ve broken?

[long ferry]

looks like something mobile-related

displays fine on desktop

[gritty shale]

Hello I need help with something about advertising on Top.gg

[long ferry]

ask away

[gritty shale]

So I have to verify my post code and my number

[long ferry]

only your phone number

[gritty shale]

but since my number isnt from the US the webpage marks it as invalid

[long ferry]

make sure its in the international format

for example for us, should be +1

[gritty shale]

ok wait lemme try

[long ferry]

so +1, then the local number

[gritty shale]

still not working

[gritty shale]

yall support all countries right?

[long ferry]

yes, top.gg is international and doesnt have country restrictions regarding auctions usage

[gritty shale]

this is weird

[long ferry]

here's an example

754-3010 Local

[phone] Domestic

[phone] International

what you'd need in this case is the international variant of your phone number

also, no spaces

so for example if the international format would be [phone], enter +1 into the country code, then 5417543010 into the other field

[gritty shale]

[phone]

this is the international version

since i cant type in space

i just wrote it without

[long ferry]

yup, then +41 being the country code, 123456789 the actual phone number

[gritty shale]

doesnt work

[long ferry]

one sec

[mortal wing]

oh god i thought thos was your actual phone number

[gritty shale]

[mortal wing]

no

delete the +41

[long ferry]

the country code in the country code field

[mortal wing]

on the other side

[mortal wing]

yes and input +41 on the country side

[long ferry]

this as an example

[gritty shale]

OH MY

ALRIGJHT

IT WORKED

THANKS

[long ferry]

good

[gritty shale]

ive never had to type my number like that

[mortal wing]

damn it

[gritty shale]

god confused

[ancient gale]

+41 is switzerland

[gritty shale]

yes

omg

ill get haunted now

[ancient gale]

literally first swiss person I met on discord

apart from myself ofc

[gritty shale]

damn fr?

[long ferry]

-support

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[long ferry]

feel free to continue in #general

[gritty shale]

yes sir

[ancient gale]

oh lmao I thought this was general

[gritty shale]

uhm

imma stay in #support

what in the fuck just happend lmfao

[stoic socket]

did you try to upload an image for a product?

[gritty shale]

Uhm yeah

[stoic socket]

The image will be too large then

[gritty shale]

Hmm ok

[stoic socket]

What size (file size) is it?

[gritty shale]

Why did my screenshot get deleted

[stoic socket]

It had your IP

[gritty shale]

Idk but i dont think it was over 500 x 500

[gritty shale]

Oh fuck

[stoic socket]

I meant file size like mb or kb

[gritty shale]

Oh

Wait im not on my pc rn

892kb

[broken pulsar]

This channel is for support/help with top.gg. It is not for general conversation (move to general) or development support (move to development). Please keep this channel on topic!

[tough magnet]

Oh sorry, I delete it

[stoic socket]

ask in #general

[lunar inlet]

hey i have a prolem

[long ferry]

ask away

[lunar inlet]

is this the discord of the top.gg website

[long ferry]

yes

[lunar inlet]

okay

so i tried to upload/add my bot by when i press submit nothing happens

[long ferry]

do you perhaps have tags that are longer than 25 characters?

[lunar inlet]

wdym tags

no its was just a few

[long ferry]

screenshot the tags section

[lunar inlet]

okay

[long ferry]

seems fine

[lunar inlet]

but what is the problem then?

[long ferry]

and the description etc meets all the requirements?

for example the description being over 300 characters excluding spaces etc?

otherwise try through a different browser

[lunar inlet]

im using chrome

[cerulean ember]

Hm?

[lunar inlet]

help me please

[stoic socket]

Try a different browser

[lunar inlet]

like what

???

[dreamy abyss]

What operation system are you on, and what browser are you currently trying?
If you tried on Chrome, try Firefox
If you tried on Firefox, try Chrome
If you tried on Safari try Chrome or Firefox

[stoic socket]

Try Microsoft Edge, Firefox or any other browser

[lunar inlet]

okay

okAYIT WORKS THANKS

why does my bot say ''not yet approved''

[cerulean ember]

When you submit bot, it is being reviewed by bot reviewer

[lunar inlet]

so there might the might not add my bot?

[long ferry]

-upto

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[zenith kiln]

Can I know my position in the queue

[fluid birch]

Nope, sorry

[zenith kiln]

Ok

[hearty fulcrum]

Hi

[simple holly]

I wanna know

Who is the owner of this guild?

[long ferry]

kristin

[queen nebula]

@radiant shell ?

[candid mica]

no advertising

@long ferry

nvm

[long ferry]

no ads please

[broken pulsar]

Does this bit actually exist, if so how do I get it?

[broken pulsar]

also when I try to update where it says Slash commands to capitals it says unauthorised🥲

@long ferry don't suppose you can help with these things^^

[long ferry]

clear your cache and try again

[broken pulsar]

Also do you know if I'm allowed to import adobe fonts to top.gg?

currently I am doing it but Idk if it comes under their editable goods thing?

[long ferry]

iirc a user managed to use custom fonts, though remember that bot pages do not support js

[broken pulsar]

I'm using my custom fonts now, I was just wondering if it's actually allowed before I do it long term

[long ferry]

thats fine yeah

as long as it is actually readable ofc

[broken pulsar]

Ok!

[broken pulsar]

Also is that Community bit in the preview possible to actually set?

[remote basin]

how can i invite the bot top.gg on my server?

[stoic socket]

https://top.gg/servers/invite

[remote basin]

thanks

[broken pulsar]

Can my customers use the fonts to customize the products I sell?
No. The font licensing does not allow you to use the fonts in any way where your customers select and apply fonts to their own text as part of the design. This applies to both digital and physical products, such as greeting cards, T-shirts, and coffee cups.

You may create custom designs for a client on a one-to-one basis, but may not offer customizing products with fonts from your Creative Cloud subscription through a website or other service. Allowing your customers to create their own content requires a custom license, which needs to be purchased directly from the foundry or from an authorized reseller.

[broken pulsar]

would this stop me using adobe fonts here on top.gg?

If I'm the license owner and It's customising my page on the website I should be good right?

[stoic socket]

No

You should be able to use it

It's more about not being allowed to share that license with others

[broken pulsar]

Ok

[plucky quest]

how can we promote my server on top.gg??

[fervent garden]

I know there isnt like an official eta on how long it takes for bots to get reviewed and i don't wanna seem impatient but how long does it usually take?

[fervent garden]

https://top.gg/advertise

[long ferry]

-upto

[wild stone]

@fervent garden

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[fervent garden]

Thx Aurel

[neat roost]

Been trying to update my bots picture on top.gg. It just keeps showing up as it's initials. I tried changing it's actual pfp then putting it back to original, refresh data and still nothing changes. Idk why it's not working. Anyone know why?

[long ferry]

-rdissue

[wild stone]

Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?

The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.

[neat roost]

o ty

[molten solar]

Is there a way to say “my bot will be down for a bit so don’t take it down the website while jt is”

[broken pulsar]

There is a pinkish glow, anyone know which class that comes from - it's proving impossible to find in the source

[broken pulsar]

bot's on top.gg should be up 99.99% of the time so they sort of expect they'll be online when that's the case

[molten solar]

Ok bc my bot is having hosting issues

[long ferry]

just note it down on your bot page

[molten solar]

Ok

Ty

[woven thunder]

Hii

[woven thunder]

Can I delete my bot in top.gg ?

[long ferry]

use the delete button on your bot page

[woven thunder]

Where the delete button will be there ?

[long ferry]

on the bot page

[woven thunder]

Which section ??

[fluid birch]

-cacheclear @dense widget

[wild stone]

@dense widget

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[woven thunder]

I think now these buttons are not working ??

[long ferry]

they are working

if these do not show up, make sure you're logged in, aswell as being authorized to delete it (being the bot owner)

[woven thunder]

Where are creater controls bro

[long ferry]

not edit page

main page

[woven thunder]

Thn.

Okay

[long ferry]

go to your bot page, not your edit page

[woven thunder]

Where to click bro

It's main page only

[long ferry]

on your bot page, press the info tab

[stoic socket]

Click your profile picture

In the top eight

Right*

data died, apologies if this has already been resolved

[long ferry]

[woven thunder]

Im confusing

Can u send me that controls link

That page link

[woven thunder]

Ok

Tnx bro

Tnx for helping bro

If we press refresh data

Thn the bot image will updated ?

[long ferry]

-rdissue

[wild stone]

Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?

The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.

[long ferry]

dont delete your bot just to get a new pfp

you will have to wait in queue again

[woven thunder]

Okkk

[woven thunder]

Bro if we delete can we add again ??

[long ferry]

you again will have to wait in queue

[woven thunder]

Ok

I'm deleting mine..

It's newly added

But name and pfp not changing.

So deleting..

I'll wait in queue

[long ferry]

not worth to delete it just for the pfp

[woven thunder]

Bro when re adding it's saying like this

And bot not deleted.

[long ferry]

wait 30 minutes or so, again deleting it would've not been worth it

as that issue is soon fixed

[sturdy swan]

Hey guys

I have a question

[woven thunder]

When clicking coming like this

[sturdy swan]

top.gg rejects bot which have nsfw right?

[woven thunder]

Okkk broo

[sturdy swan]

anyone answer this

no one to answer?

[long ferry]

nsfw features are fine, as long as these dont generate content forbidden by discord's tos and are not mentioned on the bot page

[sturdy swan]

oh i see

lol

thats why dank memer is still on top.gg

lol

[quasi pawn]

hello, can i ask? about how can use this credit?

https://cdn.discordapp.com/attachments/905071118740754542/928848516133044254/Screen_Shot_2022-01-07_at_11.12.14_AM.png

[long ferry]

-credits

[wild stone]

Auction Credits

What are they?

• If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make
• You CANNOT “withdraw” them for real money

How does the System Work?

• Each month, bot monthly votes reset
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

• When you pay for your winning bid, you have the option to use your credits
• If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers

If you wish to read more about auctions, check out our support articles about auctions.

[broken pulsar]

does anyone know what the class is for the overlay generated over the top of custom image background?

[long ferry]

not sure what you mean

[broken pulsar]

so when you have a custom image background, the page overlays it, but I wanna change the colour of the overlay but I can't find the class when I inspect the site

@long ferry ^

[long ferry]

page__PageContentWrapper-sc-iv577v-0 iidttR

[broken pulsar]

is that two separate classes?

[long ferry]

and perhaps StyleProvider__BackgroundGradient-sc-1wukuln-0 iEAfSQ

its the css selector for the element

as a reminder, anything outside of the bot page description isnt really suitable for css modification

[plain salmon]

Any updates on this?

[long ferry]

should be fixed soon

[dire socket]

do discord verify clones of other bots?

[long ferry]

ask that discord, we're not discord

[sterile grove]

Hi, i got the message "your bot has been approved by the system" on 25 december. but now my bot is not visible in the system, what is the reason?

[long ferry]

by the system? Could you screenshot the message?

[long ferry]

Yeah your bot is approved then

[sterile grove]

Yees it's approved, I just noticed it .d I wonder if the latest version approved bots are added to the server?

[long ferry]

No, bots are no longer added here

[sterile grove]

hmm got it thx

[fair storm]

I add one server and i just go to the page and it have a fake reviews because nobody is in the server .-.

[long ferry]

known issue right now

[fair storm]

and why it happends?

[long ferry]

site issues

[fair storm]

a

and in how much it is going to get repaired?

[long ferry]

theres no eta

[fair storm]

what "eta" mean?

[long ferry]

estimated time

[fair storm]

oh

[strange grotto]

How long will it be it has been two weeks?

Ignore Idk why my thing in spanish

[ornate remnant]

How to delete a bot?

[long ferry]

has been 6 days

[long ferry]

use the delete button on your bot page

[ornate remnant]

Okay

[strange grotto]

Wait it has ? It felt like it was longer ?

[long ferry]

was 6 days, you submitted on the 3rd of this month

[strange grotto]

Ah and how do i change it back to english

and also my pfp isn't saved for some reason ?

[long ferry]

on your profile icon on the top right, select languages

[long ferry]

-rdissue

[wild stone]

@strange grotto

Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?

The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.

[strange grotto]

Everytime i refresh it

so it doesnt show tho ?

[long ferry]

see above

its a known issue right now

[strange grotto]

Now I see

[magic cedar]

By the way if ur bot uses YouTube for music, it’s not gonna get approved

Since it’s against the YouTube tos

[long ferry]

we do not have anything against bots using youtube for music stuff, just discord might decline the verification

[magic cedar]

Oh alr

[strange grotto]

I am changing it to spotify

[magic cedar]

Alr

[silk sleet]

Hi guys i need help with somethink can i somehow off the direct message by Rules Bot on my server?

[stoic socket]

What are you trying to do??

[silk sleet]

when someone accept rules i want to dont say rules bot to user some message like thanks for reading rules

[stoic socket]

Are you talking about a bot you own or a bot on Top.gg

[silk sleet]

rules bot not maine

mine

[stoic socket]

@long ferry -wrongserver moment

[silk sleet]

like what ? 😄

Rules bot discord is this one 😄

[stoic socket]

You're in the wrong server

Nope

This is the Discord for the Top.gg website

[plucky crescent]

Can anyone help me with this question?

[stoic socket]

not the Rule Bot

[stoic socket]

Which bot are you talking about?

[long ferry]

-wrongserver

[wild stone]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[stoic socket]

Wrong server

[long ferry]

see above

[stoic socket]

see the embed above ^^^

[plucky crescent]

oh.

Okay

thx

[stoic socket]

2 secs

https://discord.com/invite/x3PRVNreaC @plucky crescent

that is their support server

[plucky crescent]

thx

[ancient gale]

is the website down

👀

[stoic socket]

Yep it seems so

[fringe surge]

yep

[sturdy swan]

.help

[slow plaza]

Topp down?

[stoic socket]

#commands

[stoic socket]

Yep

[slow plaza]

Ok

[vagrant wigeon]

should be back now!

[stoic socket]

its incredibly slow

[finite cape]

Hi. Would it be possible to rename my bot? I don't want to do it now but I'm to do it in the future. Because I maybe want to make it a bit more general purpose.

[stoic socket]

You can rename it on Discord Developer Portal

then you would refresh data on top.gg but the button to do so is broken atm

[finite cape]

Ok. Thx 👍

[cold junco]

So my team member submitted our bot for me on your website and now that I'm looking to bid in the auctions I'm finding that I'm unable to do this since he submitted the bot and not me. Is there any way to transfer the submission to my account so I can create my bid? Or is there some kind of work around?

[cold junco]

The bot is under @analog lake.

[lament moth]

Hi

[cold junco]

[little juniper]

How are you

[lament moth]

I sent my bot on top.gg and I haven't been answered for 7 days now, is there a problem? <@&695153281105920070>

[stoic socket]

#general for conversations please

[stoic socket]

Please don’t ping community managers

[cold junco]

I'm well, but I'd rather not get yelled at for having a conversation in a channel that clearly isn't for conversation.

[cold junco]

Beat me too it

[lament moth]

Ok so is there a problem or what? @stoic socket

[stoic socket]

No

Current wait times are 2 weeks or more

[fluid birch]

-upto

[wild stone]

@lament moth

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[fluid birch]

and do not ping community managers for such things

[stoic socket]

You guys should really make that role not pingable lol

[cold junco]

Well my bot is approved I just want to give you guys money lol.

If I could get some help with that I would be overjoyed.

❤️

[stoic socket]

As far as I know, only the bot owner/team owner can bid

[little juniper]

Wow

[stoic socket]

If I remember correctly

@little juniper #general

[little juniper]

Okk sorry

[cold junco]

I own the company that owns the bot. My employee submitted it since I didn't have the time to myself. I just want it transferred to my account so I can bid.

I'd even pay a $100 fee to get this done if possible.

[stoic socket]

A quick fix would be to create a product on the auctions site

That would mean you wouldn’t have to resubmit the bot or anything

[fluid birch]

^ you could do that yea

[stoic socket]

I.e quicker

[cold junco]

I did think of that however I think this would negatively impact the persuasiveness of that advertisement.

[stoic socket]

Likely not, a lot of people use products at the moment due to the refresh data button being broken

[little juniper]

I have verified bot Skull and i sended to verify @small lantern like 2 weeks i dont any answer

[stoic socket]

Just be patient

There are a lot of bots in queue at the moment, so patience is necessary

[little juniper]

Ok 👌

[cold junco]

The learn more bit seems as if it would be less affective than the direct and clear "invite" button that is visible with products that are directly put in. Users likely and rightfully think that the learn more button brings them off platform which should decrease engagement. However you would definitely know better than me since you have better history with these statistics.

[surreal glacier]

does anyone

know why im getting this error

\node_modules\@top-gg\sdk\dist\structs\Api.js:93
            throw new Error('Missing Server Count');```

[stoic socket]

#topgg-api

[surreal glacier]

(im not missing server count)

ok thanks

[stoic socket]

@long ferry is it the person who submitted the bot or the team owner that can Bid

[long ferry]

if not in a team, the owner

if in a team, should be the users with moderator or higher

[stoic socket]

This persons the owner of a team but can’t bid for the bot

[cold junco]

I'll try to add the product with the learn more button for now though. Ultimately moving it to my account would be ideal. Say one day I were to lose this employee i'd be in a rather strange situation so getting it moved to my account is still important.

[wide wasp]

hi

by

[prisma kelp]

can i dm community manager for something

[stoic socket]

What do you need help with?

[prisma kelp]

it's off topic

[stoic socket]

Then shoot a dm to a moderator

[prisma kelp]

ok thx

[stoic socket]

no problemo

[worldly stratus]

Can anyone help me

Why is my bot's avatar a G letter

[modest pier]

Hi, a staff can help me for display my bot avatar on top.gg page ?

[grand ravine]

Google-chan

You'd need to press refresh data, but the button isn't working atm

[wild stone]

@worldly stratus

Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?

The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.

[median remnant]

Hello

Is nekos life api cannot use in nsfw channels

[candid mica]

i dont think its allowed because it can produce nsfw of minors

[median remnant]

My bot declined for using nekos life in nsfw channels

[candid mica]

^

[median remnant]

Hmm

Ok

[zinc oracle]

correct, it can produce nsfw images of minors.
which breaks discords guidelines and TOS

[median remnant]

Ok i will reapply then

[candid mica]

nope sry

[obtuse ibex]

i cant add my server :<

[sturdy swan]

Hi

I’ve had my server up for almost a week now, but for some reason it’s still saying the server has 0 views, i don’t know how to get views?

[candid mica]

views?

[west edge]

@long ferry can you accept my friend request so I can DM you? As you locked my server on topgg.

[sturdy swan]

Yes

[zinc oracle]

analytics do not work super well right now, and may not be accurate.

[sturdy swan]

O

Ok

[zinc oracle]

that said, good well written short and long descriptions(good keywords), and good tags helps with user finding your server on top.gg.

[oak ginkgo]

btw is the reload button working

[candid mica]

it is broken

[winged kite]

Encountered an error while adding a team member.

[wind niche]

Hello my bot pfp is not showing on top.gg page, it has been for like 2-3 months

Got it nvm

[wet karma]

dumb question but i added the NFL bot and it says the prefix is [s!] but bot doesn't seem to respond to commands when i type "[s!] scores" . what am i doing wrong? Thank you

[candid mica]

wrongserver

[candid mica]

this is a top.gg support only, this is not NFL bots support server

[severe bramble]

is the plasma bot down rn?

[candid mica]

this is a top.gg support only, this is not plasma bot support server

[severe bramble]

oh my bad

sorry

[candid mica]

np

[candid mica]

do you still have your bot pfp blank?

[wind niche]

Yup

[candid mica]

do you still remember the bot pfp before you change it?

[wind niche]

I haven't changed my bot pfp since a year ago

[candid mica]

hmm so you don't change anything but it goes blank?

[wind niche]

Yup

[candid mica]

cuz i actually found a way to have your old bot pfp back

but thats weird if you havent changed anything

[tardy jackal]

Hey, how do you make it so the YouTube bots says when you upload on ur channel in your server?

[tawdry owl]

Hey my bot is approved in top.gg but if I go to home page of my vote it is showing like this https://media.discordapp.net/attachments/839430697487695923/929259230878371850/unknown.png

[candid mica]

did luc dm'ed you?

[sturdy swan]

doesnt look like its approved

[candid mica]

this is a top.gg support only, this is not Youtube bot support server

[tardy jackal]

Where's that at, the link on the bot goes here

[candid mica]

well this is definitely not the right place

[sturdy swan]

@tardy jackal

[candid mica]

^

[tawdry owl]

My team member applied in top.gg

[candid mica]

oww

[tawdry owl]

Ye vote link is working

https://top.gg/bot/898941398538158080/vote

[tardy jackal]

Oh wait nvm the get help button says invite expired

[tawdry owl]

See

[sturdy swan]

weird

[candid mica]

the bot doesnt seem to appear in search

[tawdry owl]

Yes

My team member also reported about it before it was not showing its avatar

Today the bot avatar is showing but

[candid mica]

that was a known issue

[tawdry owl]

Home page not coming

[candid mica]

hmm

@real laurel could you help?

[tawdry owl]

Btw what is the price for promoting our bot in top.gg home page

[candid mica]

it is through auctions

[tawdry owl]

Oh

[mortal wing]

That bot isnt approved

Your bot needs to be approved

[lime grove]

Hi there
i wanted to ask how do people add their server to the top.gg site?

[candid mica]

https://top.gg/servers/new

[mortal wing]

damn

[lime grove]

Sorry but where do i go from there

[candid mica]

uhh just add your server?

[lime grove]

?

if theres a button im misreading then apologies

[candid mica]

are you the owner?

[lime grove]

when i refresh the servers it remains the same

ah he has to action it ?

[candid mica]

yes

[mortal wing]

The owner had to add ir yes

[lime grove]

fair enough sorry for the bother

[candid mica]

np

[mortal wing]

Na you g

have a gday

[lime grove]

thank you for the help too 👍

Thanks 😄

[tawdry owl]

😂

It's approved

[mortal wing]

It isnt

[tawdry owl]

My team member got dm also

Bcz he applied

[candid mica]

bruh

can send ss?

[tawdry owl]

He is offline

Currently

He went school

[candid mica]

ask him later

[tawdry owl]

Ok

[civic orchid]

It could be under verification

It take upto 1-2 weeks

[tawdry owl]

Hey my bot is verified

[arctic rover]

Hello

Im owner this bot

Please update Owners.

@cyan palm

[cyan palm]

@arctic rover Do you know the users who added your bot to the site

[arctic rover]

Yes

My partner

Crawly.

[cyan palm]

Alright then, I'll DM you about that in a sec

[civic orchid]

In dbl or In discord bot it self?

[sturdy swan]

How do I create an application thing

[civic orchid]

Which application u need to create?

[sturdy swan]

Just a regular application

[sturdy swan]

https://discord.com/developers

[tawdry owl]

Both

[lime lance]

Hello, my bot's profile is not visible on the website.

but it has a profile

Bot ID: 636202587648950303

[cobalt sleet]

-rdissue

[wild stone]

Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?

The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.

[lime lance]

i understand

ok, thx mac

[candid mica]

did you change your bot profile?

[lime lance]

yep but not change on website

has been showing no profile for a few weeks

[candid mica]

if you change your bot pfp to your old one it will display it

[lime lance]

i guess i'll wait for it to get better

[candid mica]

thats the best thing to do 🙂

[lime lance]

I think so too

[shy jetty]

how do i delete my bot

where is that

i looked at edit

i looked everywhere

its in the bot page....

i got it

thank you

[pseudo nest]

I added my server and it has a bunch of random reviews that aren't from my server

seems like all reviews are being directed to all servers?

[candid mica]

known issue

[pseudo nest]

also since the refresh data button isnt working, i tried to delete my bot to change the pfp, but now it's in some weird half-deleted half-not state where i can't delete it all the way but can't add it back

hmm it took a while and it no longer appears in search, i guess it's just working very slowly

i can still access the bot's page via the link, but it's now gone from my profile and search

clicking the delete button gives a 404

trying to resubmit does this

invite returns 404

edit seems normal

how do i get it out of this situation?

[long ferry]

What's the id, send it in here

[pseudo nest]

807692666107985941

[long ferry]

Also deleting wasn't worth it, you have to wait in queue again

[candid mica]

thats why i've never recommend people to delete their bot just to have the pfp changed

[pseudo nest]

oh well ok

[long ferry]

Wait 30 minutes or so

[pseudo nest]

its almost 2 am so imma sleep

if someone tries to claim that they own my bot while im sleeping what will happen

will i be able to contact someone with proof that its false

[candid mica]

they cant

[pseudo nest]

wdym

if its deleted they can add it?

[candid mica]

they cant add it

[pseudo nest]

how

oh does it keep the original bot owner even when its deleted

[candid mica]

oh i actually dont know

[pseudo nest]

ok

ayy it deleted and its letting me fill the form out now

[candid mica]

bruh you could actually steal someone's bot if you know the invite link and the id

[pseudo nest]

and its unclaimed

yea cuz how do you verify that the person is actually the bot owner

its not possible in the discord api

[candid mica]

yea rip lmao i thought it can check through the developer portal

[pseudo nest]

you can get the invite link to any bot by just putting an id in a url and so you can just steal any bot as long as it isnt marked as private

whatever i hope mods will deny a bot if someone provides proof that its actually their bot and the person who submitted was lying

gn

[candid mica]

gn even though its afternoon here

[sturdy swan]

Is refresh button is fixed ?

[candid mica]

nope

[sturdy swan]

But my chrome browser is now refreshing when i use refresh button

[candid mica]

wdym

[sturdy swan]

leave it

Nvm

[merry sigil]

#bids what is this channel I can't understand

[wild stone]

What are auctions? Click here to find out and click here for our support article!
You can access auctions via top.gg/advertise.

[long ferry]

-auctions

[proud canyon]

hey can i ask that what does auctions do?

[long ferry]

see above

[grave acorn]

Hi there

Anyone knows how to set up bot in channel？Our team needs support.

[fluid birch]

Not quite sure I understand what you mean

Could you explain further

[daring hedge]

So today i started on my bot again and uploaded it again but im not sure if it is uploaded or not

As far i think you should likely get a message that you have uploaded your bot

[long ferry]

You dont get a message anymore when you submit a bot

if you see the bot on top.gg, it is submitted

[daring hedge]

I see it now thanks sorry maybe i should've had more patient

[broken pulsar]

Is there actually anyone looking at review reports?

I'm still waitingggg 🥲

[long ferry]

We're actively checking them

still cant give an eta on when yours specifically will get reviewed

but can confirm we're working on it

[wispy walrus]

I reported a review like 2 months back and another one 2-3 days back, and now the "This review was reported" line is missing, does that mean the reports were actually reviewed or is this another bug?

[long ferry]

if it does not show as reported anymore and you cannot report it anymore, it was reviewed and considered not against our review guidelines

[wispy walrus]

well guess its a new bug then, cuz it does not show as reported but i can still report it

[broken pulsar]

mine started appearing again but there is no way these reviews are within the guidelines, a member of staff said it themselves

the reviews threw around strong and harmful accusations about racism and such and they were far from ok

they NEED to be deleted but it seems to be taking and awfully long time

[long ferry]

if it still says "This review was reported and is being checked by our moderation team.", they're not reviewed yet

[broken pulsar]

I reported them again but it needs looking into after all this time

[broken pulsar]

the reviews themselves started showing again though, is that a glitch or were they deemed to be appropriate?

[wispy walrus]

same, the reviews became visible, but i can still report it again

[broken pulsar]

same here

they take a crazily long time to be reviewed too - things like reports should only take a few minutes if anymore than 30 seconds to review majority of the time as they're usually a couple of lines that either do or don't match the community guidelines

@long ferry can one end up with their access to top.gg revoked if they make a serious offence in a review?

[flint plank]

How to check our bot stats

[candid mica]

edit your bot

btw wdym by stats

[flint plank]

I just uploaded the bot and how can find that

[candid mica]

what do you mean by stats?

[flint plank]

Stats means how many votes and that

[candid mica]

its in your bot page

[flint plank]

But where is the button

[candid mica]

im sleepy and too tired, so i cant help you with this sorry

[flint plank]

🥲

[sturdy swan]

Hi
What is prices for ads ?

On topgg

[long ferry]

its auction based

-auctions

[wild stone]

What are auctions? Click here to find out and click here for our support article!
You can access auctions via top.gg/advertise.

[long ferry]

theres no set price

[ancient tinsel]

estimated time

??

@long ferry

[long ferry]

-upto

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[stoic socket]

go to edit bot

but it won't really work because it seems like your bot is not approved

[sturdy swan]

yeahhh button is now fixed ❤️

[stoic socket]

It's partially fixed it seems

Profile pics aren't updating

[sturdy swan]

but in my case its fixed

[stoic socket]

Yep

[flint plank]

But where can I get button of edit bot

[flint plank]

Ya

[stoic socket]

https://capy-cdn.xyz/7rQsBit5.png https://capy-cdn.xyz/h2Aq7vAi.png https://capy-cdn.xyz/tIdajudo.png?

[flint plank]

Thanks

[stoic socket]

No problemo

[upbeat grove]

Can anybody help me regarding fetching votes via webhooks, I'm a beginner.

[stoic socket]

What are you trying to fetch

[upbeat grove]

who voted my bot

[stoic socket]

Get a webhook when they vote?
CHeck if a user has voted?

[upbeat grove]

with user ID

[upbeat grove]

yes yes

[stoic socket]

Do you want to code a solution or use an easy premade solution?

[upbeat grove]

any of those but the matter should work

[stoic socket]

https://webhook-topgg.com/

[upbeat grove]

I want the code solution; as i need to reward the user

hey anyone here to help ??

[stoic socket]

https://docs.top.gg

Might be worth asking in #topgg-api

[wintry knoll]

got my bot closed and now i am depressed :)

[next moth]

How can i invite the bot to my server?

[long ferry]

-invitebot

[wild stone]

It seems like you want to invite a bot to your server! In order to invite a bot to your server, press the "Invite this bot" button on the bot page. It should then redirect you to Discord's authorization page where you can select the server you want to add it to.

Click "Authorize" and the bot should be added to your server. If it says any red text such as for example This bot is private or This bot has been flagged[..], then we cannot help you. Reach out to the bot developer for these issues by going to their support server.

[upbeat grove]

from Auth2 URL from Discord dev portal

[stoic socket]

They're not necessarily a bot developer

[stoic socket]

closed?

#general as its not a Top.gg site question (https://capy-cdn.xyz/3v4Iy4FS.png)

[wintry knoll]

oh sorry i didnt realised

[neon summit]

rip grammar

[ashen crown]

1$ Vote Cradits For How Many Votes?

[long ferry]

-credits

[wild stone]

Auction Credits

What are they?

• If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make
• You CANNOT “withdraw” them for real money

How does the System Work?

• Each month, bot monthly votes reset
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

• When you pay for your winning bid, you have the option to use your credits
• If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers

If you wish to read more about auctions, check out our support articles about auctions.

[stoic socket]

You can't get just $1 credit

[warped thorn]

Heyho... Uhm I got a question. How can I refresh my profile picture of my Bot? I changed it on Discord but TopGG does not seem to refresh it

[wild stone]

Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?

The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.

[mortal wing]

known issue

[stoic socket]

It's fixed now

It does take time to actual take effect tho

[zinc oracle]

👀 its fixed?

[stoic socket]

Yep

[zenith lark]

I wanted to ask the money that we get by voting the server can be used where?

[stoic socket]

well mostly fixed

[zenith lark]

like can we convert to real money or where to use it?

[stoic socket]

You can't convert it to real money

[wild stone]

@zenith lark

Auction Credits

What are they?

• If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make
• You CANNOT “withdraw” them for real money

How does the System Work?

• Each month, bot monthly votes reset
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

• When you pay for your winning bid, you have the option to use your credits
• If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers

If you wish to read more about auctions, check out our support articles about auctions.

[stoic socket]

Refreshed my bots data over an hour ago, not updated on bot page but is updated when appearing in tags https://capy-cdn.xyz/Iz8xmE26.png

I have cleared cache of course

[zinc oracle]

strange, yeah can replicated its partially fixed.

[stoic socket]

It seems that the logo has appeard on bot page again

[warped thorn]

How long? I refreshed every day scince 1 week

[stoic socket]

It's partially fixed

What are you trying to refresh

Name, icon...

[warped thorn]

icon

[zinc oracle]

https://i.imgur.com/ka34kuw.png

[stoic socket]

That bit is caching still

[zinc oracle]

seems to have updated for me, likely just cache

[stoic socket]

My icon is not always there

So yeah likely cache

[stoic socket]

I have that, do ctrl + shift + r

[warped thorn]

How can I update mine?

[zinc oracle]

it will take some time to appear correctly, but should update itself.

[warped thorn]

still

[stoic socket]

Then wait for it to appear on your side

It has changed

it's just rendering a cached version on your side

[ornate junco]

clear cache

[warped thorn]

how?

[stoic socket]

also, why are announcements broken

https://capy-cdn.xyz/e1T9ha1C.png

[zinc oracle]

announcements can take a few hours to appear.

[stoic socket]

They have

its just rendering badly

and they no longer appear on the bot's front page

[zinc oracle]

even with a clear cache it wont update properly instantly.
it appears the profile picture is also cached server side

[ornate junco]

[zinc oracle]

appears to take 20 minutes to an hour for it to update server cache, at that point clearing cache should work.

[warped thorn]

ok

[tidal trench]

How can I change my bot's profile picture on top.gg?

[zinc oracle]

click the refresh data button on the bots page.
it may take over an hour to update.

(it was fixed, or is partially working now)

[tidal trench]

I still don't know how to change my bot's profile picture

[stoic socket]

Change on developer portal

https://discord.dev

[tidal trench]

is it synced to the Discord?

If I change my bot's profile picture on Discord, will it be updated on top.gg as well?

[broken pulsar]

Can someone tell me how this is a constructive or fair review on my bot and why the other review after a month finally got taken down while this one was left fed up of both inconstructive and irrational reviews affecting my bots overall rating - this was reported for a whole month and it seems that now topgg have decided it’s one to keep - what’s the point in keeping such a review when it’s not even directed towards my bot?

[stoic socket]

Yep, you need to refresh data

it seems to take an hour or more

[broken pulsar]

Thank you for finally deleting the other review tho topgg admins

[zinc oracle]

doesn't seem constructive and seems irrelevant, I'll start a discussion with the other mods about it.
bot id?

[broken pulsar]

891665780050100235

Thanks!

[sudden dune]

bruh moment

bruh moment 2

[stoic socket]

It's broken atm

[zinc oracle]

it should function on bot pages right now.
it appears you are using the wrong url though.

we only accept image urls, https://i.imgur.com/xYI4cFC.png
not https://imgur.com/xYI4cFC.png

[tiny vine]

Possibly a dumb question, but how do you get top.gg to show how many servers your bot is in? I tried looking in the settings but couldnt find anything relating to that

[broken pulsar]

You have to do an api post

[stoic socket]

https://docs.top.gg

#topgg-api for api questions :)

[tiny vine]

Found it in the docs, thanks!

[sudden dune]

how do i set my profile picture

i logged in and out and it didnt set it

it just says P on my avatar

[broken pulsar]

It may take some time and clearing of caches to set

[stoic socket]

Refresh data

Oh wait

User profile picture?

[sudden dune]

yea

[stoic socket]

That should refresh on login, but cache of course

caching takes generally up to an hour to clear

[blazing pollen]

How can I get spending limit increased?

[long ferry]

https://support.top.gg/support/solutions/articles/73000508280-how-the-auctions-bid-limit-works#:~:text=maximum bid limit application form

[fervent otter]

Is it fine for a bot to add another popular bot's name to its description on purpose to appear higher when people search for the popular bot?

[haughty umbra]

Wouldn't that be considered advertisement of another bot?

If yes, it would be against bot page guidelines

[fervent otter]

well i don't know what that means or if it's allowed or not, so i need an answer from an actual staff member

[cold junco]

If the names a component of the other bots name or the other bots name is generic then it’s probably fine.

[fervent otter]

it's not generic at all

[cold junco]

Like my competitor is ultimate rpg. So I might say my bot is “the ultimate rpg bot” and I would benefit from that.

[stoic socket]

Probably would fall under search manipulation

@long ferry ?

thats like me adding Dyno and Mee6 to a bot description of a bot called Luca, which would like be classed as unfair manipulation

[fervent otter]

well, it is indeed search manipulation

but i don't know what's topgg's stance on this

[long ferry]

its fine if it says something like "like botnamexyz"

[stoic socket]

Not allowed to: Include spam/junk, or completely irrelevant/nonsensical characters or phrases in your bot description or intentionally use up characters to reach the 300 character limit

[long ferry]

or "better than xyz"

if it is literally filled with popular bots like "bot1 bot2 bot3 etc" its not fine

[fervent otter]

so this is fine?

[grand ravine]

That's a tag isn't it?

[nocturne robin]

.

[long ferry]

actually not fine, brb dont mind me modifying

[fervent otter]

that's the description, which doesn't appear in the bot's specific page

[long ferry]

can you drop both ids in here

[fervent otter]

651095740390834176+512333785338216465

[long ferry]

thank you

[fervent otter]

i should be the one thanking you, have a lovely day

[sturdy swan]

Hey!

so i got acepted on topgg yesterday and it had the name i set it a while ago and not the new name how do i update this?

[zinc oracle]

click "refresh data" on your bots page, it may take awhile to update.

[grand ledge]

hi! my bot got approved on topgg 10mins ago, but it still shows up as "Your project has not been approved yet". Is there some delay to update on the website, or something is wrong?

[stoic socket]

It’s cached

Give it time and it will change

[grand ledge]

thanks!

[sturdy swan]

ok i did lets hope it works!