#support

1 messages · Page 617 of 1

jolly fox
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Stuff

stoic socket
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Accounts?

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Like discord accounts?

jolly fox
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Ya

stoic socket
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Then no

jolly fox
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But not discord

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Ya

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Thats fine

stoic socket
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Selling/transferring accounts is against pretty much every sites tos

verbal wave
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Hello! My friend had a question - Can anyone tell me how to get the api key for top.gg api?

sudden spoke
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Can one pull one’s ad?

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The sites main attractions seems to be idiots YuiThatJustHappened

jolly spade
#

Hey guys is there a way via an API to post update the description of my bot?
Because I wanna post the current command list automatically via a mouse-click

jolly spade
#

Hmm ok:/

verbal wave
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😄

stoic socket
#

no problemo

jolly spade
stoic socket
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not post it

jolly spade
#

shit

wary matrix
#

Hey, I'm not able to redeem credits for November, I have had 124 votes that month, is it a bug?

pallid barn
#

Hello when I try to publish my bot an error appears, I do not know if I did something wrong or I have to do something else or that it is a bug but it does not allow me to publish my bot on the page here a photo of what appears to me

merry sigil
#

I applied for tog.gg bot 2 weeks but is not get any message or response from u what is my bot status.??

sturdy swan
# jolly spade Hmm ok:/

But you can try putting an iframe in the description and update the url where it is hosted

stoic socket
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yup

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thats a possibility

stoic socket
jolly spade
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Yeah thx

sturdy swan
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<iframe src="http://discordbots.org"/>

sudden dune
#

i thought we can't submit nsfw bots and servers so why is there a safety filter feature?

vagrant wigeon
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you cant, but some servers/bots contain mature content while not being strictly nsfw. for example, a 18+ dating server would not class as being nsfw and is allowed but wouldnt be something a minor should be seeing

#

hopefully that clears things up nyaaNod

barren cairn
#

Hi
When clicking the next page arrow when viewing bot reviews, instead of loading the next page, all of the reviews disappear (and the url now ends in ?reviewPage=NaN). Anyone know if there’s a way around this other than manually changing NaN to the page number you want to get to?

grand ravine
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the only way would be changing NaN to desired page number

raw drum
#

its been 10days++ when do the bots get tested?

stoic socket
#

2 week or more wait time atm

trail crown
#

it shows 1 but actually it's 5

stoic socket
trail crown
stoic socket
pallid barn
#

Hello when I try to publish my bot an error appears, I do not know if I did something wrong or I have to do something else or that it is a bug but it does not allow me to publish my bot on the page here a photo of what appears to me

warm falcon
#

I get this and then can’t do anything else after

stoic socket
#

you've already submitted your bot then

warm falcon
#

But I get the error and when searching it I find nothing so can I re submit it again

stoic socket
#

when did you first submit

warm falcon
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Couple of days ago

stoic socket
#

The wait time is 2 weeks or more

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The bot has to be approved first

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hi xwass

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no red error boxes?

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oh

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send a pic of the tags

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hmm

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go to console

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not console

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network

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click the link

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it should show the error

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try refreshing

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or try incognito

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ah

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yep

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known issue

sturdy swan
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hi guys, how long does it take to check a bot? I once deleted it from topgg and now I'm trying to expose it again

stoic socket
sturdy swan
sturdy swan
stoic socket
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?

sturdy swan
#

when will refresh button work again?

stoic socket
#

hopefully next year

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aka january

sturdy swan
#

oh

stoic socket
#

no official eta tho sadly

sturdy swan
#

ok

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ty

stoic socket
#

no problemo

sturdy swan
#

I have to wait till january with my bot's corrupt avatar

stoic socket
#

They took it offline

blazing pollen
#

Can i undo one review report?

stoic socket
#

you can't unreport

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but nothing will happen to it if its not against the guidelines

jolly salmon
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wtf is this

stoic socket
#

did you click refresh data by any chance?

jolly salmon
#

yeah

stoic socket
#

thats why

jolly salmon
#

and why's that

stoic socket
#

the button doesn't work

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atm

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its gonna get fixed eventually

jolly salmon
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i clicked it because i was waiting for the announcement to show

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thanks

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how long does it take for a announcement to publish?

stoic socket
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takes 5-10 minutes usually

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up to 30 mins tho

jolly salmon
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oh jeez

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alr thanks

stoic socket
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no problemo

next star
#

what do you get in a top.gg subscription?

stoic socket
#

No ads

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thats about it i think

spark hearth
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Is there going to be any issue if my bot requires more permissions than is listed on the info page?

cobalt sleet
#

We test all bots with 0 permissions and only grant permissions it requests if they're needed. If a command requires permissions it doesn't need to function your bot will be declined.

spark hearth
#

Ah so all the permissions on the invite link are what is used for testing?

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What about permissions that are enabled for future use so that when they’re implemented it doesn’t affect the functionally?

cobalt sleet
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No we don't use the permissions from the invite link

wild stoneBOT
flint pagoda
#

Hello I need assistance with my payment

stoic socket
flint pagoda
long ferry
#

What payment? where

clever mountain
#

Some guy just left a one star review on my bot because It does not have a raiding system so can I report them for wanting to raid servers?

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aka use the report button

long ferry
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report it

clever mountain
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Alright

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reported

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Btw, Is the refresh data system working?

zinc oracle
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nope

clever mountain
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alr

stoic socket
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why was I able to add a server I don't own

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and the server was already on the site

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but it let me readd and edit the description and shit

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i'm also now listed as the owner, even tho I'm only an admin in the server

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i also can't edit, I get unauthorised

tired spindle
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The profile picture on my bot doesn't show

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I tried to press refresh

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But it just kept loading forever

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And nothing changed

wild stoneBOT
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@tired spindle

Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?

The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.

tired spindle
#

Okay, ty (to whoever sent that)

ivory oar
#

why is this forbidding me to add my server on top.gg

long ferry
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Are you the owner (aka ownership on discord) of that server?

long ferry
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Only the actual owner can

ivory oar
#

the person who had the ownership of the server got their account deleted**

long ferry
#

They'll have to contact discord to transfer the ownership of that server, only the server owner can initially edit the server until added to a team

long ferry
#

As it shows you cannot make changes on it

ivory oar
#

isnt there a way we can do it without requiring the ownership of a server

long ferry
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There's not, the decision was made to only allow the owner to initially edit the server due to security reasons

ivory oar
#

but discord refused to transfer the ownership of the server to another person and i just want to setup vote tracker in the server for voting roles

mortal wing
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Contact discord again

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cause as said its not possible

ivory oar
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discord had sent this message

mortal wing
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Well read it

ivory oar
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i did

mortal wing
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Just we can't help you

ivory oar
#

isnt there a way we can just setup the vote tracker in the server

mortal wing
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Discord denied it and top.gg cant do anything

ivory oar
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oof

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ty for the support

mortal wing
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No problem

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goodluck on making another server

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hope it goes well ig

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or just your not idk

wet mauve
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When refresh button gonna fix? Atleast any idea when technical team gonna start work?

long ferry
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there's still no eta about that

simple holly
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If my bot is in queue now, please add applications.commands in scope.
My bot is fully slash, so if you don't add that, my bot won't work
Thanks for reading

long ferry
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please make sure to mention that within your bot page

mortal sandal
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my server seems to have reviews showing up that arent for the server
theres more then these but thats all i fit in 1 screenshot

long ferry
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that's a known issue right now

mortal sandal
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ok so just ignore it then?

plain lantern
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bruh the main endpoint aint allowed lol

long ferry
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neko is an image endpoint, which produces nsfw content

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if thats the main endpoint you're referring to

plain lantern
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sfw

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the dev of nekos.life literally said that

long ferry
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The testing within the api on the endpoints we decided to make managed to return nsfw content within that endpoint

plain lantern
#

do you have a ss?

long ferry
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aswell as that being marked within the official github of nekos.life

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So we're pretty certain on the decisions made regarding nsfw when bots decide to use that api

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We do allow usage of for example reaction based things like kiss, hug etc

plain lantern
long ferry
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We have still observed nsfw results within both of these, thus using that endpoint will get a bot declined

plain lantern
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ikik

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._.

neon summit
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When I try to log out of my top.gg account it wont let me-

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nvm

long ferry
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may require clearing cache

stoic socket
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I’m now the owner somehow

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Seems that was visual but I’m able to add it again and change the description

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Also, there are a load of servers there that don’t exist anymore and haven’t for 3-4 months and have never had the topgg bot there

wet flower
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someone DMed me this

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uh

cobalt sleet
wet flower
low swan
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Same with me

cobalt sleet
cobalt sleet
wet flower
#

that’s his user id

low swan
#

926005437646643212

wet flower
#

926004404052709376

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oh

wet flower
long ferry
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do not press anything on there

wet flower
#

LOL

wet flower
low swan
long ferry
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lets not promote that

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thank you

wet flower
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ok

low swan
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I have seen a lot of them

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?

wet flower
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lmfao

low swan
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What is it then

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And why would it dm

wet flower
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no shit it would be dm

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if he send it here

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immediate ban

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lol

cobalt sleet
#

-support

wild stoneBOT
#

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

sturdy swan
#

How will I see my Bot is Not approved yet

long ferry
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-notified

wild stoneBOT
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If your bot is approved:
You'll get a DM from @wild stone and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

jolly fox
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So is selling accounts illegal?

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Na

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906059241561927680 < server id 633724614224379942 user id

long ferry
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-notdiscord

wild stoneBOT
sly prism
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Where can I see the criterias for bot approval?

long ferry
sturdy swan
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Why are the bot vote rankings always wrong?

stoic socket
#

In search?

sturdy swan
brazen ridge
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Hello, i have a problem with the profile picture of the bot. its not showing

candid mica
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known issue

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no eta for the fix

brazen ridge
stoic socket
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The button is broken to refresh data, as said there is no eta

pallid barn
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Hello when I try to publish my bot an error appears, I do not know if I did something wrong or I have to do something else or that it is a bug but it does not allow me to publish my bot on the page here a photo of what appears to me

sturdy swan
#

It is nuked

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Is Stacked with bans

fluid birch
fluid birch
pallid barn
#

I do not know how to do it

fluid birch
wild stoneBOT
pallid barn
fluid birch
pallid barn
#

ok

stoic socket
#

@pallid barn try incognito mode or another browser

pallid barn
#

ok

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ok

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I tried it with opera GX and it worked thanks

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Now when I put the invite button, this appears, what do I have to do?

stoic socket
#

The invite button won't work if your bot isn't approved

pallid barn
#

Do I have to do something or wait?

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

pallid barn
#

ok

mighty viper
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Im not able to get my bots pfp visible cuz the refresh data button has been broken for more than a month

wild stoneBOT
#

Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?

The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.

mighty viper
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😭

rustic geyser
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Hello, where do I go to report a comment left on my server

stoic socket
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Report button

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on that comment

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Is it not related to your server by any chance?

rustic geyser
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Okay thank you I clicked the button! Hard to explain he got banned in our server for doing something I can't really say here but saying he did it in another server that is why he got banned from ours and he was in the server longer than an hour

nova tartan
#

Hi i am facing quite a confusing situation here - i have added my bot to top.gg for about a month, while also adding the link for my support server upon the request of the website when submitting the bot. Although I have not received any reviews of my bot under its own profile, I did see many reviews which I am not sure whether is dedicated to my bot under the support server, which I have just decided to add to top.gg a while ago. However, most reviews are posted before I added the server to top.gg. Can someone please explain the situation to me because I am genuinely bewildered?

stoic socket
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Servers are showing reviews not linked to the server

nova tartan
stoic socket
#

Nope

nova tartan
#

for a second i thought it was for my bot lol

stoic socket
#

lol

rustic geyser
soft bronze
#

May I know how long has it been since I submitted my bot د

stoic socket
#

Please don’t ghost ping me

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And I can’t see when you submitted

spare gust
#

hmmmmmmmmmmmm

zinc oracle
spare gust
zinc oracle
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that part doesnt work currently

spare gust
#

ah oke

timber wolf
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i wait since 3 weeks for bot checking

stoic socket
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theres a long queue at the moment

wet mauve
stoic socket
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i remember the other day a mod said it was around 2k bots

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The live count isn't public anymore

wet mauve
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WOw

sudden dune
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how long does it take to refresh data on my bot's page? I thought I may be lagging but I have no problem visiting other sites but it has been 5 minutes and its still loading

supple mica
#

Are you referring to the button?

wild stoneBOT
#

Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?

The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.

sturdy swan
#

Hello, it's been 1 month and still no one has looked at my boots, can you help me?

raw drum
#

Question, my bot has no profile picture, and I cant do anything

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Liie I have no option

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I tried to refresh but it couldn't

zinc oracle
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Currently it doesn't work

raw drum
#

So basically my bot is not the only one without a picture?

zinc oracle
raw drum
# zinc oracle Yep

But my second bot that is about to get published has a profile picture :/

zinc oracle
#

It only goes away if you change profile pictures

raw drum
#

Ahhh

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I did changed it

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I added a Christmas hat :')

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So my bot will stay there with no pfp?

zinc oracle
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Yeah, until refresh data is fixed

wild stoneBOT
#

Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?

The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.

low helm
#

I just added my bot to the page but I get that it has been rejected and the luca bot does not send the message to the md as it normally happens, what do I have to do?

stoic socket
#

that doesn't mean its been rejected

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that means that its in the queue

low helm
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But the @wild stone didn't send me the message that it has been added

stoic socket
#

Luca doesn't

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or hasn't for a while

low helm
#

ahh okay

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thanks

last vine
#

print("Happy NewYear everyone")

stoic socket
hasty maple
#

how long does it take to get my bot approved?

vagrant wigeon
#

2+ weeks at the moment

hasty maple
#

oh alright thank you!

novel socket
#

Anyone know when votes reset?

hasty maple
#

is slash commands for bots required or is it just prefix?

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sorry if im asking too many questions

vagrant wigeon
vagrant wigeon
novel socket
vagrant wigeon
#

Yeah

novel socket
#

thank you

sturdy swan
#

I have a user,which reported he can't vote.top.gg shows that he has already voted,which isn't true

grand ravine
#

how did u check?

sturdy swan
#

he sent a video

grand ravine
#

video of him voting?

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or video of the error?

strange stag
#

i need an help

grand ravine
#

0-length video

strange stag
#

i own a server i want to know the psersons who have voted my serve and how automatically give them a role for an certain period

sturdy swan
#

rip let me download it

grand ravine
#

yeah but, how do u know he didn't vote already?

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he could've voted then sent that video

sturdy swan
#

since i have a webhook for it

grand ravine
#

maybe it failed?

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use the api to check

sturdy swan
#

the api returns false

grand ravine
#

is he logged in the right account on top.gg?

strange stag
#

How do I make this possible can u help me

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That if any guy vote my server get a specific role for 12hrs

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Is there any bot or thing from i can do

grand ravine
#

there's a configuration for that on ur server page

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@small lantern is responsible for that

sturdy swan
strange stag
grand ravine
#

...that's exactly what I meant

strange stag
#

?

grand ravine
#

there's a setting for that in ur server page

strange stag
#

Ok

grand ravine
#

@small lantern is responsible for EXACTLY that

strange stag
#

From where i can see my server page

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I have added on web but how do I access it

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@grand ravine

grand ravine
#

on the configuration page

strange stag
#

Where but

grand ravine
#

go to your server's settings page in top.gg

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it'll be one of the first things there

stoic herald
#

Date refresh is still unavailable?

grand ravine
#

yes

mighty knot
#

When I enter Vote Tracker, it exits by itself

stoic socket
#

?

#

This isn't Vote Tracker support

strange stag
#

@grand ravine Does @small lantern can give role to person who have voted my se4ver?

grand ravine
#

for the third time

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yes, it's one of the ONLY TWO purposes of that bot

strange stag
#

I'm really confused

grand ravine
strange stag
grand ravine
#

@zinc oracle I saw u, come here

zinc oracle
#

On your top.gg server page, hit edit.
Theres a section for adding a role.
Select the role you want to be given.

#

Save/submit

strange stag
#

K

#

@zinc oracle

zinc oracle
#

are you the owner of the server?

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or has it been added to top.gg even?

strange stag
#

Owner

zinc oracle
#

server id?

strange stag
#

903659554674442279

zinc oracle
#

I dont see you on the owners list 👀

strange stag
#

I have the ownership

zinc oracle
#

did it get transferred to you?

strange stag
#

Yes

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@zinc oracle

zinc oracle
#

did it get transferred on top.gg?

strange stag
#

Hm not sure

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I added my server

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Few hrs ago

zinc oracle
strange stag
#

Hm

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Yea that my bro acc

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It was not having access to this server

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So he told me

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He is in the server

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As me and my bro uses mumma phone no.

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I can't verify my self bcuz I have registered that no. In bro acc

zinc oracle
#

probably best to have him add the role, and or transfer the server to you

strange stag
#

K

#

@zinc oracle

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I logined from taht but same prob

#

@zinc oracle

#

See

stoic socket
#

no need to ping woo multiple times pain

zinc oracle
wild stoneBOT
proven hill
#

Can i make a ticket in regards to a server that is listed?

sleek warren
#

So my bot is on top.gg, I updated my bots profile picture and name, How do I update those on top.gg? They are still set to the old name and picture

stoic socket
stoic socket
sleek warren
#

Another thing, I'm updating my bot page, I'm getting an error saying there are validation errors in my form yet there is not box highlighted in red saying that there is an error

stoic socket
#

are you trying to enforce a theme?

sleek warren
#

Yea I think so

stoic socket
#

You can't do that at the moment

sleek warren
#

oh ok

#

I sent it without the enforced theme, how long does it take for the page to update after I click save?

stoic socket
#

should be instant

#

might be cached tho

sleek warren
#

there it goes, just had to reload a few times :)

sturdy swan
zealous marsh
stoic socket
#

that was for the 2021 giveaway

#

no point renaming it

sturdy swan
#

hi how can i add a second creator to my bot in top.gg

long ferry
#

You can't, consider using teams instead

lavish orchid
candid mica
#

bruh

long ferry
shadow frigate
#

Is refreshing data for bots still broken? Its been so long and i still cant see my bot's icon on topgg

stoic socket
#

yep sadly

shadow frigate
#

And about reports, ive been told that there is no time for them, but like its been over a month, is it actually normal or like are reports not currently being checked for some reason (paused)
I just dont remember them taking this long when i reported in the past, so im concerned it could be a bug or something (it not going through etc)

stoic socket
#

I'm not sure whats happening with reports, it clearly seems like they're not reviewed because so many people complain about them

shadow frigate
#

oh, thats bad, hopefully whatever is going on gets handled soon MC02Think

grand ravine
#

I mean, it's holidays so I wouldn't expect quickness now, and there's a metric ton of false reports to review

#

If people only reported valid stuff mods would have easier time reviewing all

stoic socket
#

That it’s one click report

#

Add a confirmation step and/or a reason field

grand ravine
#

Confirmation wouldn't solve it, but reason would be fine

#

Actually, I'd limit to 5 reports per day per user

stoic socket
#

But what if there was a spam review raid?

#

I’ve seen that happen in the past and that would make it impossible to clear up

grand ravine
#

Would still reduce the amount of reports

rapid yarrow
#

Happy New year!!!!!!

stoic socket
novel socket
#

When are the votes going to be reset?

grand ravine
#

Were already

novel socket
#

Oh nvm they just did

grand ravine
#

yeah, cache gets in the way sometimes

inner jolt
supple mica
#

cache topggAngry

inner jolt
#

ah

#

nice

dense bane
#

I got this notification when I tried to add 25 to my ac

long ferry
#

That's something on fastsprings end, we cannot help with it

#

Contact their support

dense bane
#

Oh okay

#

Lol

long ferry
#

Also gonna delete it due to privacy reasons

dense bane
#

Ya

#

I was gonna delete it but you already did XD

rustic geyser
#

Is there someone I can talk to in the dms

long ferry
#

About what

rustic geyser
#

A rating and review left on a server I got proof this person threaten to leave a bad review if we don't do what they say

bronze silo
#

What happens with bid?

#

I was testing and I got ping in #bids

rocky pendant
#

When Monthly votes gets reset?

royal coral
#

crazy idea, would it be allowed to publish a bot on top.gg that works as a two-way chat with my website and discord (restricted to it's own chat, ofc)

long ferry
#

That's fine, as long as ratelimits are respected

royal coral
#

nice (my site's backend is slower than the discord api rate limit so I should be fine)

slow plaza
long ferry
#

Bot that isn't approved

tacit crater
#

is there like a certified or verified bot program in top.gg?

zinc oracle
#

We had one, it is no longer used.

tacit crater
#

ah I see

slow plaza
sturdy swan
#

Wtf I have thousand of reviews on my server but it says 0

sturdy swan
#

bruh dead chat

sturdy swan
#

its because of top.gg fucking up the reviews system for servers somehow

#

and displaying all of the reviews for every server

#

bruh

modest nexus
#

is there any way to edit the server added by admins? bcos the owner is not quite active on discord

hushed hare
#

how to fix voting bug

#

On my checklist on pokemeow voting is available but on site top.gg i already voted

modest nexus
sturdy swan
#

if the owner transfers the server to a team and then adds the admins then you guys can edit it

modest nexus
#

but the server was added by admins, so why not the admins have the power to edit it

long ferry
slow plaza
long ferry
#

Submitted, currently awaiting review

#

No clue why it shows up in search though

#

Doesn't show up in search for me

sacred torrent
long ferry
#

What have you searched for?

wild stoneBOT
#

@sacred torrent

Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?

The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.

sacred wyvern
slow plaza
long ferry
#

Clear cache and cookies, then try again

modest nexus
long ferry
#

@slow plaza yup managed to reproduce, thank you!

long ferry
ocean yoke
#

Is the review issue getting fixed? This issue has been going on since around 12/17/21

long ferry
#

There's still no eta for it

ocean yoke
#

Ok thank you

whole fulcrum
#

Hey i have changed my bot name

#

so how can i change on top.gg??

#

anyone can help m on that?

long ferry
#

-rdissue

wild stoneBOT
#

Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?

The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.

modest nexus
long ferry
#

-editserver

wild stoneBOT
#

I cannot edit my/a server with administrator, why is that?

Due to security reasons, the decision was made to initially only allow the user with the ownership of that server to edit that server. The ownership is referring to ownership on discords end, not being the owner of the listing.

Please make sure that:

  • The account you're using to edit is the user with the ownership

It does not work to:

  • Give that account the highest role possible
  • Give it Administrator

If you wish to allow other users within your server to edit that server on top.gg, consider using teams.

jolly salmon
#

I posted a announcement around 20h ago and it still didnt show up :/

long ferry
#

you just never set it to show up on the page

#

Wait, wasn't there a button for that before?

little juniper
#

Hello i have bot verifyed and i want I sent a bot to Top gg but I can't because I already bot in Top gg

long ferry
#

If your bot is already on top.gg, there's nothing else to do

#

Or did I not understand your message correctly

little juniper
long ferry
little juniper
long ferry
#

whats the bot id

little juniper
#

835624624137699368

#

This is

long ferry
#

Was submitted by a different user

#

are you the owner of that bot?

little juniper
little juniper
long ferry
#

Are you able to prove that aswell through something like an eval for example?

little juniper
#

Yesh i send you a pic

long ferry
#

A picture is not enough, you need to invite me to a server to eval a dm to me

#

that is not good enough

#

DM me

little juniper
#

Ok

wild vale
#

topgg isnt reminding me to vote for my bot

#

can someone help

long ferry
#

Reminders are a bit weird right now, we're aware

wild vale
#

its like this for months

long ferry
#

Nah just recently, you likely didn't have notifications enabled before then

wild vale
#

i did, it just stopped working out of nowhere

sturdy swan
trail compass
#

Hi! I have a question. How can I get money from top.gg? I picked up but I don't know how to withdraw ...

#

hm

long ferry
#

-credits

wild stoneBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here to learn more and here to participate.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers

If you wish to read more about auctions, check out our support articles about auctions.

long ferry
#

You cannot withdraw money

trail compass
#

thx bro

sage night
#

what does this mean?

#

I tried to log in

long ferry
#

Try a different browser

worn fog
#

pls pos 920997927378358302

#

No

#

You don't have that bot?

#

Okay

#

Is there a way to see what place your bot has in the queue?

long ferry
#

Queue position is confidential

near vigil
#

how can i get an api token?

long ferry
near vigil
long ferry
#

sure, though remember ratelimits

#

and that the API token is bound to the one on top.gg

worldly pond
#

When will the Bot profile picture issue get resolved PeepoPeb

#

it's been 3 months

long ferry
#

there's still no ETA

worldly pond
#

Is there some sorta special tier membership where this might get resolved or they'd manually set a pfp I give?? I'm willing to pay for it ngl also am a weekly auction ads user

long ferry
#

No there's not

worldly pond
#

So there's no hope

candid mica
worldly pond
candid mica
visual kiln
#

hi

plain salmon
#

Any updates on this?

#

Bot page without bot icon looks ugly

long ferry
#

theres still no eta

plain salmon
#

can you or anyone from your team update my bot's avatar manually?

#

No pfp on bot's page is even stopping me to participate in auctions

#

cuz If I win auction and secure a place for a bot with no pfp will not be good impression

wind schooner
#

how much time will it take to approve a bot?

gloomy slate
#

2 to 3 weeks or maybe more

wind schooner
#

Oki

#

Why i cannot change theme preference?

cobalt sleet
cobalt sleet
celest spire
timid remnant
#

I already have the bot in my server

dim dune
#

Why can I not claim my vote credits of december?

cobalt sleet
# wind schooner how?

Use inspect element to get the element classes and IDs then just put your CSS in the long description inside <style> tags.

cobalt sleet
#

-cacheclear

wild stoneBOT
plain salmon
cobalt sleet
dim dune
worldly berry
#

how can i use my credits

plain salmon
worldly berry
#

and where i can use it

long ferry
#

If that URL is invalid, it gets replaced by what you're experiencing. We cannot change that and the best is to just wait for the refresh data feature to work again

plain salmon
long ferry
#

It is stored somewhere within your bot page data, correct. But it is not worth changing a certain bots avatar than fixing the whole feature entirely imo

plain salmon
#

yes, priority should be fixing the fetch data, that your team is working on, in the meantime i'm asking to update it manually, if it's not big effort

#

I'm asking cuz It's been some time and it is impacting user experience and growth of bot from this platform

long ferry
#

Consider creating a product then to allow promoting your bot with an icon

plain salmon
#

That I'll do, still I want to update bot's avatar

#

cuz even after clicking on product (that has img) user will be redirected to a page with no avatar ¯_(ツ)_/¯

subtle night
#

what is it ?

#

ping me please

long ferry
#

-credits

wild stoneBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here to learn more and here to participate.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers

If you wish to read more about auctions, check out our support articles about auctions.

long ferry
#

essentially not allowing editing for you

#

you'll need to ask the team owner to add you

celest spire
long ferry
#

according to the site, you're not

#

I can see you do own the bot, but the bot was added to that team

celest spire
#

look, I added bot on top.gg, then I made soul team, then I added other devs

#

and idk why I m not in team now

long ferry
#

Have you perhaps left that team?

stoic socket
#

there is a glitch where you can remove the owner

celest spire
#

no

celest spire
#

so, can anyone add me in team

#

lol

long ferry
#

They'll have to add you to it

celest spire
long ferry
#

Lorenzo seems to be the Administrator of the group, they could re-add you

celest spire
#

ok, I'll tell him to try to add me

#

thanks for the help

urban yacht
#

Hey I'm new there and I have a question. When I want to use donatebot, I must be an owner of discord server?

sturdy swan
#

Hi

#

@long ferry

long ferry
#

?

sturdy swan
#

I voted for a probot and I didn't find credit

long ferry
#

You'll need to reach out to their support if you have not received rewards from it

sturdy swan
#

I texted them and they told me to text you.

#

They say the problem is from you

long ferry
#

That's likely something related to them, we merely provide the necessary tools to be able to know when a user voted

#

we cannot help if something on their end failed, as webhooks seem to currently work

#

Did the message on the site say "Thanks for voting"?

#

if so, then voting on top.gg's end was successful and the issue comes from their end

celest spire
long ferry
#

Then its 99% an issue on their end, that message means that voting from top.gg's end was successful. If you have not received rewards on that bot despite that message, its something on their end

sturdy swan
#

ok thank you

long ferry
celest spire
zinc oracle
#

(we have no way of giving support for webhooks for users, only bot devs)

sturdy swan
#

@long ferry I waited for 1 week my bot isnt verified? Why

long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

gloomy slate
#

Hey what are the text styles for the description??
Like

# for big headings
## for a little small headding

I know this cuz of GitHub
Are they all same?

stoic socket
#

Markdown

gloomy slate
#

Ok

#

Ok thanks :)

stoic socket
#

no problemo

halcyon saddle
#

Hi, can the bot owner blacklist any user without any justification? Or can he remove his bot from any server?

whole fulcrum
#

@long ferry so when will my bot change name will reflect as i have changed logo too

long ferry
#

-rdissue

wild stoneBOT
#

Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?

The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.

whole fulcrum
#

can i dm u

#

@long ferry

stoic socket
#

there is no rule saying you can't remove your bot from a server

gloomy slate
#

How can I get if someone votes on top.gg , I heard there's an API?

long ferry
wild glade
#

What's going on with announcements I can't post any

#

It says it was posted but when I refresh the page it's not there

stoic socket
#

Announcements take a while to show up

wild glade
#

Oh alright I'll wait

rose fossil
#

UHM? i cant add a server

stoic socket
rose fossil
#

no

stoic socket
rose fossil
#

bot is in the server

#

but i cant add

#

refresh not working

stoic socket
#

clear cache

rose fossil
#

not working

stoic socket
#

are you the servers owner?

rose fossil
#

2 server owner

stoic socket
#

Are you the actual server owner

rose fossil
#

fixxed

#

now its works

stoic socket
#

🆗

rose fossil
#

i cant choose ?

stoic socket
#

Try creating the server listing first

#

then add to a team

rose fossil
#

Createt but i cant chosse a team

stoic socket
#

Are you in a team?

rose fossil
#

which team you mean other question 😄

stoic socket
#

Have you created a team on Top.gg?

tacit idol
#

new month = voting timers out of sync again or?

rose fossil
stoic socket
tacit idol
#

yeah that isn't what i asked smilers

stoic socket
#

Oh

#

Ohhh

#

They shouldn't be out of sync

rose fossil
#

i am confused

tacit idol
#

seems to happen pretty often with the new month and never anytime before

stoic socket
rose fossil
stoic socket
#

You need to create a Top.gg team to transfer the server to a team

rose fossil
#

how

gusty whale
#

our bot is not showing logo

#

even though uploaded

stoic socket
gusty whale
#

we are observing since weeks

stoic socket
rose fossil
gusty whale
long ferry
#

wait until it is fixed

stoic socket
stoic socket
rose fossil
#

yes

gusty whale
#

🥴 people are not adding the bot as it is not having a logo

stoic socket
#

When will teams invites be fixed?

#

I thought they already were hmm

long ferry
#

Team invites work

stoic socket
long ferry
#

oh ffs

stoic socket
#

And derpy was the owner of the team until he was kicked, will he be made owner again?

tribal vigil
#

Hey guys, I noticed that after changing the Icon of my bot, now it doesn't show on top.gg. Tried update info but nothing, still not showing on website. It's been like this for a week now. Any advice?

long ferry
#

-rdissue

wild stoneBOT
#

Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?

The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.

rose fossil
#

i added a team 🤔

stoic socket
#

Now go back to the server edit page and transfer it

rose fossil
#

now i have a team

#

but waht is this 😅 🤔

dim dune
#

why can i not claim my vote credits of december
january has started

#

i cleared my cache

#

refreshed the page

#

everything

plush moat
#

it's bots

stoic socket
#

How are they doing fake votes?

rose fossil
#

5k votes ufff

stoic socket
#

Someone has reported it before and its because you have to vote to gain access to most of the server

plush moat
plush moat
long ferry
plush moat
#

lol

#

they have 5k members and 4.6k votes in 12h

long ferry
#

they're apparently some kind of NFT server, a requirement to get an NFT requires voting

plush moat
#

it's a dead server

#

please look into the voting traffic

#

they use bots to join their server and bots to vote for them

#

i hope support can deal with them

#

in all of december they received all their votes in one single day, now in January the exact same amount of votes within 12h on a dead server where voting has no function

strange stag
#

How to get the link of our server to vote

#

@zinc oracle

zinc oracle
#

go to your server page, then click "vote" then copy the url

strange stag
#

How to go to server page

#

As i new I forgoten the thing j did yesterday

#

@zinc oracle

zinc oracle
#

login, go to your profile(top right), click the server

#

or if submitted to top.gg just search for it

zinc oracle
strange stag
zinc oracle
#

now scroll down

#

👀

strange stag
#

Nothing is visible

#

Here

#

Hello u here ?

#

@zinc oracle

#

I ahve clears the cache

#

As u said yesterday

#

Bcuz this was showing

zinc oracle
strange stag
zinc oracle
#

thats the vote link that you asked for

strange stag
#

Ok

#

@zinc oracle how do I know how much I earn

#

?

zinc oracle
#

earn? like credits?

strange stag
#

Yes

wild stoneBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here to learn more and here to participate.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers

If you wish to read more about auctions, check out our support articles about auctions.

strange stag
#

What will we get from auction

#

?

#

@zinc oracle

wild stoneBOT
strange stag
#

This means we can advertise our server right?

#

@zinc oracle

zinc oracle
#

yep

strange stag
#

Where i can see my credit

#

Woo

#

@Woo#330

#

@zinc oracle

zinc oracle
#

the above message from luca covers it

compact oak
#

Is the "refresh data" button is not fixed yet?

stoic socket
#

nope

compact oak
#

pain.

hasty osprey
#

.

#

@wild stone @zinc oracle need help with what aall can we do with the votiing credits

#

like how can i use them

long ferry
#

-credits

wild stoneBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here to learn more and here to participate.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers

If you wish to read more about auctions, check out our support articles about auctions.

stoic socket
#

Yes

hasty osprey
#

??

stoic socket
#

no?

hasty osprey
#

like auction

stoic socket
#

its for advertising your server

#

to get more members

hasty osprey
#

oh

#

how to

#

do

stoic socket
#

I'm not sure what could be going wrong so I'll wait for someone who knows to answer

hasty osprey
#

i have reached there how to bid pls

#

iam in a page

#

@stoic socket

#

so could u say

#

what to do now

#

@stoic socket

zenith bane
#

Hey i havent been able to vote on the website for karuta today despite being notified, any way to fix this? ive tried changing browser, going off wifi, restarting pc, incognito mode, deleting cache

long ferry
#

what does the site tell you?

zenith bane
#

it just says i already voted, but i got a notification at 8am today that i can vote again and its almost 6pm now, still doesnt work

long ferry
#

try again in 12 hours

zenith bane
#

okay thank you

#

if it still wont work ill just shoot a message again

hasty osprey
#

how to bid can u say

sturdy swan
#

Hello I would like to gain access to my bot on top. gg

lilac blade
#

i was dmed saying that if i try again submitting the bot(which i had replit so it went offline a lot of times) ill get banned, now i have a vps, but am scared. if it gets rejected for anohter reason will i get banned?

long ferry
#

You can ignore that warning, as it does not apply to offline bots

#

the reviewer made a mistake there, feel free to resubmit, you will not get banned when your bot gets declined for being offline

sturdy swan
#

Hello hope.

sturdy swan
#

Hello I need help with 2 things
1> I need ownership of my bot on top.gg

2> How many commands can be made like Vote us on top.gg to unlock.

hearty bronze
#

Is it possible to transfer a bot from one account to another, and also change the bot client ID (it will still be the exact same bot, but on a new account)?

#

or do i have to readd the bot to top.gg

#

and in that case there would be two of the same bots, as one of them would be outdated

#

I'm asking cause my old account got disabled and took down Glitchmoji bot with it

#

i cant access my old account anymore

hasty osprey
#

could u say how to bid rn

hasty osprey
#

wtf cmon just say how to do

#

@long ferry

long ferry
#

Read it

hasty osprey
#

iam dum enough not to understand

little juniper
#

@long ferry anwser me in dm plz

hasty osprey
#

pls say

#

pls

#

@long ferry pls

stable grail
#

hi , can anyone help me pls?

sturdy swan
#

Can anyone help me too?

sturdy swan
#

Can anyone help me?

stable grail
stable grail
#

ok i got my answer to my question

sturdy swan
#

Ok

stable grail
sturdy swan
#

So ig there is a limt on amount of commands you can make commande vote locked

stable grail
#

actually i just found out top.gg vote credits is not real money :(

sturdy swan
#

Lmao

sturdy swan
thorn rover
sturdy swan
#

Can anyone help me?

#

For how much time the credits will stay in the wallet?

sturdy swan
sturdy swan
sturdy swan
sturdy swan
wild stoneBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here to learn more and here to participate.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers

If you wish to read more about auctions, check out our support articles about auctions.

stoic socket
sturdy swan
stoic socket
#

Someone will reply when they have an answer

sturdy swan
#

Okay mr Big Bun

cobalt sleet
sturdy swan
cobalt sleet
#

DM an online mod and they'll be able to help you. Please be patient for a reply.

sturdy swan
#

Sorry and thank you

cobalt sleet
#

No problem! dog_Happy If there's anything else I can help with just let me know!

sturdy swan
#

Cool :)

little juniper
#

Hello i have a bot verifyed and my bot i cant addt in top.gg

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i have 2 bots like that

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Plz help

cobalt sleet
#

What are the IDs?

paper sun
#

this doesnt exist?

cobalt sleet
#

Also were they recently declined or deleted?

cobalt sleet
main rock
#

still cant fix the refresh data button eh?

potent rapids
#

Cuz no one answer in #auctions-support i'll Ask here, on what should i spend my 15$?

opaque wing
opaque wing
potent rapids
#

Still not fixed

late hollow
sacred charm
#

is there a limit for voting required commands

wet mauve
#

Can i make bot (command) edit it's own message 1st on 5 sec and then 2nd one after 2 sec? with 2 normal interaction buttons? (queue time is tooooooo long i don't want want my bot got reject so asking)

sturdy swan
#

when will the button get fixed 😞

fluid birch
fluid birch
cobalt sleet
cobalt sleet
#

No problem! dog_Happy

sturdy swan
#

I'm having a difficult time embeding my website into the top.gg description, what should I be using here? iframe?

fluid birch
#

Yep! Iframe is the way to go

sturdy swan
fluid birch
#

If you are using iframes to display a bots information I believe you are allowed to use something like css to bypass the 300 character limit. I’ll double check ja

sturdy swan
#

Sure, thank you!

stoic socket
sturdy swan
stoic socket
#

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

#

thats what i used

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and my bot was approved

sturdy swan
#

under or over the iframe?

stoic socket
#

under i would say

#

doesn't really matter

solar hamlet
#

I created a server page (im head moderator for server) now it shows error 403

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What should i do

vagrant wigeon
#

@solar hamlet you need the owner of the server to create a team and add you and the bot to the team

#

you should be able to edit it then

#

-team

wild stoneBOT
#

How do I create a team?

  1. Log into top.gg
  2. Go to your profile
  3. Click the Plus button to create a new team
  4. Fill out all the details about your newly created Team (Icon, Team-Name, Description)
  5. Click "Submit" once you're done!
solar hamlet
#

Thanks alot but why wasn’t I informed when i created the page

fringe surge
#

not sure its a bug, however if the "owner" left the team there's no owner smart_yogi and no owner can be added

zenith bane
#

hey, i have waited 12 hours again now as advised and i still cant vote. i dont really know what to do

zenith bane
warped thorn
#

Heyho I got a question... I ve updated my Logo on my Bot but i cant see it now on my bot page

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Why is that like that

stoic socket
#

Usually you can click the "Refresh Data" button but its broken right now

olive carbon
#

how does bidding work?

#

wahts the $x@$x mean?

#

say i do $10@$10 what does that mean?

cobalt sleet
wild stoneBOT
primal berry
#

Is the "Refresh Data" button still defect?

fluid birch
primal berry
#

Forstår

dark torrent
#

I can't login

#

What do I do

#

Do adblocks can ruin the website?