#support

1 messages · Page 611 of 1

long ferry
#

I'll redirect it to a dev

tawny bobcat
#

Ok

daring geyser
#

ok, still cant see it in the search tho, everything is filled in

long ferry
#

Clear cache

#

Nevermind, you still have not added anything

tawny bobcat
#

Oh and by the way, if you go to a dbot review section, and you click on an arrow (left or right) it says link/?reviewPage=NaN

daring geyser
#

its in there

long ferry
#

@tawny bobcat have you made that reply on the review?

tawny bobcat
#

And I can't speak French that good

long ferry
#

@daring geyser try checking later then

daring geyser
pliant cedar
#

How to set up bot

long ferry
#

What bot

pliant cedar
#

Universal

long ferry
#

-wrongserver

wild stoneBOT
#

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

obsidian locust
#

The music tag is broken

pliant cedar
#

🙄

tawny bobcat
#

For some reason

#

Don't see it on my profile as a server

long ferry
#

Is that your server or no?

daring geyser
#

For some reason if i press the tag the server shows but if i search for it fails to appear

tawny bobcat
daring geyser
#

same

crude pecan
#

I applied for auctions access a month ago and still haven't been contacted. I own a verified bot and would like to start using my account credits and paying for some ads, is there any way for me to get details on my application? Thanks!

stoic socket
#

#auctions-support

sturdy swan
#

So... i wanted to upload my banner to my profile on topgg website trough imgur, but it turns out the system is either broken or cant recognize the correct link. Thanks for any help.

gloomy shell
#

Imgur is currently experiencing some issues, try again later and it should work iara_nod

bold eagle
woven pier
#

I tried to create an ad

#

But it doesnt work for some reason. The website loads for some minutes and then I'm getting a website error 503 or so

stoic socket
#

#auctions-support

wide hemlock
#

How can I add my server to top.gg's lists?

stoic socket
wide hemlock
#

@stoic socket Thank you

#

How long does it take for my server to get approved?

stoic socket
#

no problemo

#

no approval for servers

wide hemlock
#

Ok. Thank you again.

stoic socket
#

happy to help fox_smile

wide hemlock
#

I can't see my server on the list when I search. Does it take a while before it shows up?

tawny bobcat
#

Mods is my server now logged and published? Serverid = 881780218447155260
Still having weird reviews ._.

stoic socket
#

@long ferry what i think the review issue is doing is showing all reviews recently published on Top.gg

long ferry
#

cant give any update about it, was brought up to the devs

stoic socket
#

i tested by leaving a review on another bot and it does deffo list all new reviews

brazen meteor
#

I can't log in with my discord account on the site

long ferry
#

try a different browser

low helm
#

??...

long ferry
#

read pins

thorn cape
#

Please help me

stoic socket
#

@somber parcel ^

thorn cape
#

@sturdy swan how to grow discord server top.gg

stoic socket
#

add your server to the site

#

its always /new

#

@zinc oracle ads

thorn cape
zinc oracle
#

@thorn cape no ads

long ferry
#

@thorn cape no

thorn cape
#

@long ferry Please

#

2k

long ferry
#

Stop it, no

#

last warning

thorn cape
#

Please

long ferry
#

no

thorn cape
#

Please

stoic socket
thorn cape
long ferry
#

-b 743011390155128885 continuously asking users to join their server

wild stoneBOT
#

upvote VISHAL#1571 was successfully ban

somber parcel
#

@stoic socket i fixe d

stoic socket
#

epic

cyan owl
#

how much time it takes for a bot to get reviewed

stoic socket
#

officially its 1 week or more but based on what people are currently saying, 2 weeks seems to be the minimum

cyan owl
#

is there a way to check if my bot is in the to be reviewed queue
bcoz i submitted it 2 weeks ago

long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here Currently not functional.

long ferry
#

1 week or longer as bun said

cyan owl
#

oh ohk

pliant lotus
#

can i transfer team ownership on top.gg?

long ferry
#

theres no actual feature to transfer it to another user yet, you can delete the bot and resubmit it on the new account

jolly spade
#

Hey I have been waiting for the verification for over 12 days now
When will my bot be verified?
912462229327187978

pastel glacier
#

the official timeframe is up to 2 weeks or more!

stoic socket
#

following on from the thread

#

I've never added those servers or the top.gg bot

long ferry
#

use the refresh servers button then

#

clear your cache afterwards, they should disappear

#

if not, then they're listed on top.gg and have to be deleted separately

stoic socket
#

I've refreshed servers and cleared cache, still there pain

#

and i'm not owner of a few of them, but i can still delete in the edit bit hmm

last horizon
#

Hey

#

What's top. gg user id?

long ferry
#

that is the uuid you can obtain by going to your profile on the top right

#

the id on the url is your top.gg id

last horizon
#

Where?

long ferry
last horizon
#

Oh

long ferry
sand roost
#

That's yours 678623350611902474

#

If you need that

long ferry
#

ok nvm worth a try

long ferry
sand roost
#

oh

long ferry
sand roost
#

not found

long ferry
#

yeah realized

last horizon
#

I don't need my id my friend got banned so he file a ban appeal so in ticket or form whatever its need user id he send me this

long ferry
#

ohh

#

whats their user id again?

last horizon
#

Let me ask him

#

Discord user id?

long ferry
#

yes

#

I'll get it

last horizon
#

He send this

#

539703174894845952

long ferry
#

3608378950205243392 should be their top.gg id

last horizon
#

THANKS

#

How long does it take to get a response from the top.gg support team about a ban appeal

long ferry
#

theres no eta right now

last horizon
#

because it's already been 5 days

#

Oh

#

What is eta? Hehe

long ferry
#

estimated time

last horizon
#

Hahaha okay thanks buddy

finite sky
#

thank you once again for you help anm_sadlike

#

i will ask one more question, where can I setup my team for top.gg...is it only on pc and not mobile version, or I m just blind

long ferry
#

-team

wild stoneBOT
#

How do I create a team?

  1. Log into top.gg
  2. Go to your profile
  3. Click the Plus button to create a new team
  4. Fill out all the details about your newly created Team (Icon, Team-Name, Description)
  5. Click "Submit" once you're done!
finite sky
#

@long ferry thx

#

no more questions, you are good staff TDT_yqbThumbsUp

silver crow
#

:v

granite iris
#

When adding a member in top.gg team, it gives an error, can someone help me ?

gloomy shell
#

Do you already have one other pending invite?

granite iris
#

no

#

:v

stoic socket
#

is there an eta for the server pages listing every new review on the site?

#

I'm able to report and reply to these comments too hmm

mortal wing
#

919048060376584203

long ferry
#

-b 919048060376584203

wild stoneBOT
#

upvote NeverLucky#4044 was successfully ban

long ferry
#

Yup thanks

tranquil heart
#

@real laurel please help me

#

i resubmit again

#

dude i submited last month it didnt get denied

#

its just stand by

zinc oracle
#

looks like you submitted on the 9th of this month

#

wait time is 2+ weeks

tranquil heart
#

yes

tranquil heart
tranquil heart
zinc oracle
#

You need to wait in queue

wise mural
#

How can I put another charger to my bot?

torpid wedge
#

how can i add kanobot?

#

i mean i can't find it

#

@real laurel

real laurel
#

have you tried searching for it

torpid wedge
#

tried on google

real laurel
torpid wedge
#

want this bot

real laurel
#

Well I can't really help you with that

torpid wedge
gloomy shell
#

You can search for the bot on our website ( https://top.gg ) but if the bot isnt there/you cannot find it- theres nothing we can help with. We aren't a place to find every bot on discord, we can only help with bots on our site. And we can only really help with finding them as much as pointing you to the search bar on the website iara_nod

Top.gg

Explore millions of Discord Bots & Servers

worldly stratus
#

why cannot i post a new announcement

#

it shows Success!

gloomy shell
#

It takes around 10-15 minutes for announcements to show on the page because of cache

worldly stratus
#

ohhh

#

thank you so much

gloomy shell
#

no worries! if it doesnt appear after a while feel free to let us know mimu_love_heart

kindred star
#

Why is the topgg bot not giving out the role after voting?

#

I had it setup in the dashboard.

mortal wing
#

for?

vocal bridge
#

for?

#

what are you tryna vote for?

gloomy shell
kindred star
#

server

#

oh lol bot didn't have perms to manage roles smh

#

sorry

gloomy shell
#

no worries! we are here to help out mimu_love_heart

kindred star
#

ty Love

delicate thicket
#

idk if this is the right place to ask but i saw the beta version of the fast alt switching thing; anyone know when it will come out fully?

gloomy shell
pulsar rock
#

A lot of people are complaining that the reminders aren't stable and don't provide a reminder every 12hrs. Sometimes it seems that just resets

#

Is this a known issue?

sturdy swan
#

I need help getting a blacklist appeal

#

for dank memer

gloomy shell
gloomy shell
sturdy swan
#

ok

native haven
#

Why isn't my bot's widget rendering? ID: 824119071556763668
This URL https://top.gg/api/widget/824119071556763668.png gives this attached image

native haven
#

alright

sharp tangle
#

hey there is some issue I am owner of the server its not showing me edit option now in the website

#

and when I set autnetifcation code and url

#

its saying you dont have permission

#

someone help me pls

#

@slow plaza @native haven

native haven
#

uh

slow plaza
#

Authentication code and url what does that mean

sharp tangle
#

owner of server

long ferry
#

Do you have the ownership of that server?

#

From discords end

sharp tangle
#

yup

long ferry
#

If it doesn't allow you to edit nonetheless, then you don't

#

Make sure you're the owner of that server on discords end, not something like on an alt account

sharp tangle
#

I have ownership of the server

slow plaza
#

If you have any serverinfo command in any of the bot you have in the server use that command and you will see who has the ownership

long ferry
#

What's the server id

sharp tangle
sharp tangle
#

@long ferry @slow plaza ?

long ferry
#

No clue then

daring moth
gloomy shell
#

Tell them not to use a built in browser and use something like google Chrome app to access the website

hidden cloud
#

I invited this person to my project but how he will accept invite in dms or discord email?

gloomy shell
#

On their profile edit page I believe?

hidden cloud
#

Profile then invitation

long ferry
#

They should also see a notification on their profile

dull stirrup
#

Can you change the discord bot id for the page? I would like to change the bot instance.

gloomy shell
#

You would have to apply that bot separately

dull stirrup
#

uh

#

ok

gloomy shell
#

The screenshot doesn't look like chrome

#

Are they just clicking on the link from within discord?

#

Or are they copying it switching to chrome app and pasting it and then going to the site

daring moth
gloomy shell
#

I use chrome on mobile android I'm aware of what it looks like

daring moth
gloomy shell
#

Don't click it from within discord

#

Do what I suggested the second message

daring moth
#

Ok let me ask them about this and try second method

daring moth
gloomy shell
#

Ask them to try going to top.gg homepage and searching for the server/bot to vote

daring moth
#

Ok Lemme try asking this

lone imp
#

Where can I temporally hide bot from public search due to it's unverified?

gloomy shell
#

You cannot currently but that has been suggested to be added

lone imp
#

Ok, thanks

daring moth
#

They face the same problem with visiting top.gg website too

gloomy shell
#

Oh so just the homepage doesn't even load for them?

#

Can they go to other websites...?

daring moth
#

Yeah

#

Only top.gg is having this problem

gloomy shell
#

Well nobody else seems to be having this issue

#

Are they on some sort of protected network that hides websites based on filters?

#

Like a school wifi or something

daring moth
#

Yeah that's why I thought if it was reported before and you guys know it

daring moth
gloomy shell
#

That's very strange

#

Have them try in an incognito browser tab?

daring moth
#

Ohh I will ask that

gloomy shell
#

Maybe has something to do with cache

long ferry
#

Or their network blacklisting top gg

#

Tell them to try accessing it using mobile data/a different WiFi network

gloomy shell
#

They said they tried a vpn

long ferry
#

Still should try a different network, that vpn could specifically be blocked by Cloudflare

daring moth
long ferry
#

Then it would either fail loading entirely (connection reset) or be blocked access by Cloudflare

#

Ask them if they're using any DNS services blocking ips

#

For example something like a safety filter or a antivirus

#

There's otherwise no actual way to debug it as mobile doesn't have the needed tools like inspect element

daring moth
#

Ohh I have asked them to try different network let's see what happens

long ferry
#

Well that wouldn't make a difference as a VPN basically bypasses that

#

Though worth a try nonetheless

robust anvil
#

Why do I see double admin when I want to update a member role in my team?
(im the owner, and I see x2 admin)

bold eagle
#

anyone can help me with setting rich precense? maybe u @cobalt sleet ?

#

or @lone anvil

long ferry
#

Not related to support

bold eagle
#

how do i set

long ferry
robust anvil
gray oriole
#

Hi can someone please assist with a user mass pinging me?

long ferry
#

Yup

gray oriole
#

thanks

long ferry
#

Oh left anyways

sly hollow
long ferry
shadow frigate
#

Is the website having issues?

long ferry
#

Can't seem to see the same on my end

#

Could you clear your cache

shadow frigate
#

It doesent load the bot's pic

long ferry
#

Known issue

#

Read pins

shadow frigate
#

Oh got it

#

Thx!
PD: been waiting for a month for a reported review to be checked CryDespairStare

long ferry
#

There's no eta on review reports

lament jacinth
#

this is what i get when i refresh my bot's data

This page (https://top.gg/bot/844294068016381982/vote) is currently offline. However, because the site uses Cloudflare's Always Online™ technology you can continue to surf a snapshot of the site. We will keep checking in the background and, as soon as the site comes back, you will automatically be served the live version
mortal wing
#

@lament jacinth

versed tulip
#

Can anyone verify if my bot is on the list?
ID: 915532683847815198

mortal wing
#

just check

ornate remnant
#

Hey I am unable to add my bot! the submit button is not working!

mortal wing
#

remember to save your descirption

versed tulip
long ferry
#

If you see your bot, it is submitted

ornate remnant
mortal wing
long ferry
#

If it says 404, it isn't

mortal wing
versed tulip
#

Ah ok

versed tulip
mortal wing
#

Nope

long ferry
#

It is in queue

#

Is the most I can say

mortal wing
#

^^^ Pos is restricted

versed tulip
#

Ok

stoic socket
void tulip
#

Hello guys I am new to top.gg and just posted a bot. How long would the verification take?

sturdy swan
#

2 week or so

stoic socket
#

2 weeks or more now ^^

mortal wing
#

accident

stoic socket
#

Kek

mortal wing
#

meant to send in gen and accidenrtalyy sent it twice

void tulip
tribal condor
#

is there a bot like disboard that can upvote within the discord?

#

or do you have to use the website for this?

long ferry
#

Theres not no

#

Upvoting requires visiting the site

shadow frigate
#

happened after trying to refresh date a couple times

stoic socket
#

That’s why

#

Refresh data button is broken

#

Site isn’t down like Cloudflare says, the button just doesn’t give a response so CF falls back to that

tribal condor
#

thank you guys!

sturdy swan
#

How do reviews and voting work because I’m behind servers with less members, less reviews and way less votes and it’s kinda annoying

viscid dust
#

I have an error in the website

#

when I want to test my webhook

#

top.gg dosen't send a message with my webhook :/

#

and can't posting announcements

ocean forge
#

I just add my server and i dont know why i cant vote

steel sinew
steel sinew
#

@cobalt sleet i think someone needs help :)

viscid dust
steel sinew
viscid dust
#

but the problem, I want to test my webhook, but nothing :/

steel sinew
#

Damn. Correct token?

viscid dust
#

yep

steel sinew
#

Correct url?

viscid dust
#

and when I add a announcement, he says "saved" but after, no previous announcements

viscid dust
#

so yes

steel sinew
#

Then I’m afraid I can’t help you

sturdy swan
mortal wing
mortal wing
viscid dust
sturdy swan
#

Alright is it being fixed or something it makes voting and ratings literally useless!

viscid dust
#

when someone votes, I don't have any message with the discord webhook

long ferry
#

You cannot use discord webhooks

viscid dust
#

My bot is on a pterodactyl

#

and I just have an ip

long ferry
ocean forge
#

Whyy

#

Help please

long ferry
#

Read the red field

#

It did not save

ocean forge
#

Ik

#

Idk why

ocean forge
long ferry
#

Screenshot your tags

ocean forge
#

K

#

Here

long ferry
#

Remove the long one

ocean forge
#

Ok

ocean forge
dark wigeon
#

well..can i know how much time will it take?

fluid birch
wild stoneBOT
#

@dark wigeon

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here Currently not functional.

dark wigeon
sand roost
#

question to cm+:
How many people have submitted their bots for the hackathron?

stoic socket
sand roost
#

and

stoic socket
#

Most people entered got in

#

Only spam ones and ones that lack detail got ignored

#

And that’s like 30ish I think accepted

sand roost
#

ok

#

nice

#

and how many did submit

#

?

stoic socket
#

Not sure

sly hollow
#

I want to delete my server from top.gg what's next step after the delete option in the add server option?

stoic socket
#

The “Delete” button on your bot page

#

No problemo

sly hollow
stoic socket
#

You need to enter your servers name

#

That’s to prevent accidental deletions

zinc oracle
#

use teams

#

should be able to, not sure why you wouldn't be able to

pliant cairn
twilit grotto
#

Can someone help me with this? I still can’t do anything with the auction because it says my spending limit has been maxed out…

#support message

modest cradle
#

how i remove a creator from here

#

Someone

inland gull
#

hii

#

how to delete my bot

stoic socket
inland gull
stoic socket
#

Try refreshing

#

It’s probably just cached

inland gull
#

i need added again

rapid crag
#

hello, i know someone that was banned from this server and was wondering if he can appeal

zinc oracle
haughty hollow
#

my bots top.gg stats isnt coming on github readme

#

i pasted the widget markdown code in github but not displaying it

inland gull
zinc oracle
#

anyway, if its not been deleted yet, no need to.
if it has, it can take a bit of time before you can resubmit again.

inland gull
#

Not you, but a bug that became mine because of the modification

stoic socket
urban edge
#

hey all, Bot in the review for almost a week, is that normal?

zinc oracle
wild stoneBOT
#

@rapid crag

If someone you know has been banned here, then direct them to open a support ticket (select Account/Login issues and then Ban Appeals).

rapid crag
#

thank you!

stoic socket
haughty hollow
stoic socket
#

I’ve seen quite a few people complain about widgets not working, I’m guessing it needs looking into

haughty hollow
stoic socket
#

Yep

#

Feel free to report issues there

haughty hollow
#

like refresh button not working, when u update ur bots pfp it doesnt come on top.gg

#

etc

stoic socket
#

Yep

#

Still not sure why the refresh data button hasn’t been fixed, it seems like a really simple thing to fix

haughty hollow
#

how much weeks did u wait until ur bot got verified on top.gg

stoic socket
#

If the team really need it I can lend them my refresh data code KEKW

stoic socket
#

Fastest was 2 mins, longest was 2 1/2 weeks

haughty hollow
haughty hollow
stoic socket
#

Yeah, it was because the queue reached 0 bots

haughty hollow
#

lol k

stoic socket
#

There are like 1k+ bots in queue at the moment

haughty hollow
#

lol how much bot reviewers r there

stoic socket
#

All mods and community managers are bot reviewers and then there are stand alone bot reviewers

stoic socket
#

They are trialing some soon

hybrid current
#

why

haughty hollow
stoic socket
hybrid current
stoic socket
#

What page are you on?!

haughty hollow
#

wait api isnt there

stoic socket
#

Remove the /api/client/discord bit

hybrid current
stoic socket
haughty hollow
#

only type top.gg remove rest all

stoic socket
#

No

#

They’re trying to vote

#

They just need to remove the bit before /bot/BOTID/vote

haughty hollow
#

oh wait a sec

hybrid current
#

thx

haughty hollow
haughty hollow
zinc oracle
stark galleon
#

My Discord account was hacked, how can I re-create a bot with the name of the old bot?

iron pier
#

What's the best way to collect data on when the discord is most active? I'm planning to do an AMA and was wondering what would be the best time. Ty

gloomy cedar
sturdy swan
#

Worng server 😂

stoic socket
soft bronze
#

I want to login to my profile in TOP.C. When I log in as if he was not registered, he asks me to do that several times and does not log me into the account

stoic socket
#

Are you in a login loop?

soft bronze
#

I do a login and he asks me to do that repeatedly

#

It doesn't log me into the profile at all

stoic socket
#

Oh

#

Try clearing cache

soft bronze
stoic socket
#

@gloomy shell do the command angery

gloomy shell
#

-cacheclear

wild stoneBOT
stoic socket
#

that ^

soft bronze
#

ok

somber parcel
#

mimu_shy_blush thank you for your kind message ;u;

sturdy swan
#

My bot took 12days until now

#

It's a big time

zinc oracle
#

How does it work? In what way?
Users who like the server vote for it, if a user feels they want to review they can.

young parcel
sturdy swan
#

I won the contest How should I get my prize?

zinc oracle
brisk obsidian
gloomy shell
#

Do you mean your API token for your bot?

brisk obsidian
#

yes

gloomy shell
#

You cannot receive one until your bot is accepted, but you would go to the edit page of your bot on your profile and go to the webhooks section.

stoic socket
#

oh and that ^

gloomy shell
#

Please dont dotpost, thanks

silent berry
#

Sorry

opal swallow
#

why i don't have permissions to edit server i added

stoic socket
opal swallow
#

owner don't have permissions too

stoic socket
#

oh

#

odd

opal swallow
#

fixed kicked bot and worked amazing...

sturdy swan
#

.

#

hello

#

how i can change photo of the bot in web ?

gloomy shell
#

Currently you cannot

sturdy swan
#

Shit Why ?

gloomy shell
#

Normally you would change the photo of the bot on the discord developer portal and then use the refresh data button on your bots page.
But the refresh data button is not currently working due to a site bug.

prisma kelp
#

When did bot ThesuperBot submit ?

gloomy shell
#

do you have the bots ID

nimble idol
#

Hey, i'm having trouble setting up Top.gg.

#

Every time i pressed save, it making me redo every thing all over again

#

I have tried to kick it and readd it still doing the same thing

long ferry
#

Then the changes you've made weren't meeting the requirements

#

Check the top of the page if there's any errors

nimble idol
#

Now i got a message that it was saved

#

let me see

#

Seems the problem was fixed, thanks for the help!

bold tusk
#

When entering my phone number for auctions it keeps saying invalid phone number but I am using a legit US number

stoic socket
#

make sure you have formatted it correctly

bold tusk
#

I have can I send you a screenshot/

stoic socket
#

sure

modest cradle
stoic socket
#

unless you move to a team

digital tundra
#

If i click in edit return erro 500

modest cradle
digital tundra
#

i dont have acess to edit button

gloomy shell
#

-team

wild stoneBOT
#

How do I create a team?

  1. Log into top.gg
  2. Go to your profile
  3. Click the Plus button to create a new team
  4. Fill out all the details about your newly created Team (Icon, Team-Name, Description)
  5. Click "Submit" once you're done!
modest cradle
gloomy shell
#

edit your bot and there is a section to transfer ownership

digital tundra
#

who fix this bug?

#

to edit my bot?

#

dblrefreshdata

#

!dblrefreshdata

#

Can't show refresh data buttons

stoic socket
digital tundra
#

hmmm no work

#

i change my discord photo only...

#

return erro 500

stoic socket
#

Refresh button is broken

digital tundra
pulsar light
#

Uhm so I just created a server site on top.gg and it displays comments which are definitely not from my server

#

and it shows that I replied to one of them without ever doing so lol

#

I listed this server max 5mins ago

digital tundra
stoic socket
digital tundra
#

yes

stoic socket
#

Click the "Delete" button on your bot page

digital tundra
#

what to do if you don't have this button

stoic socket
#

DM a mod

#

@long ferry ^

digital tundra
#

ok thanks

long ferry
#

id?

dark pasture
#

hello how long does it take for the project to be approved?

stoic socket
dark pasture
#

Ok

finite sky
#

ok i guess I have one more question, what is the difference between Admin, mod and viewer perms in teams pls?

long ferry
#

admin: full access on the team and product
mod: access to reviews on products (aka can respond)
viewer: member of a team without special access

digital tundra
#

who add other creator but no create a team?

coarse bough
#

is there a guide on how to update the bot website to make it change font and shit

stoic socket
#

No guide but you can use CSS

#

@long ferry how do you do custom fonts

#

i tried and failed

#

(using what w3schools describes)

long ferry
#

am somewhat sure it wont work to just add custom fonts

stoic socket
long ferry
#

you need to likely iframe something to have custom fonts

stoic socket
#

good point

stoic socket
#

got it working

#

remove any other unneccessary tags

#

@coarse bough Its possible

coarse bough
#

👀

#

im pretty new to this, so would I just run it through vsc?

stoic socket
#
<style>
.test {
  font-family: "Comic Sans MS", "Comic Sans", cursive;
}

</style>
<body>
<h1 class="test">Ben's Testing Server</h1>
<p class="test">please don't join</p>
</body>```
#

Thats the description code for a comic sans description

coarse bough
#

oooh

stoic socket
#

Just testing things like google fonts now

coarse bough
#

that looks cool

stoic socket
#

yep external fonts work

coarse bough
#

what font is that

stoic socket
#

satoshi bold

coarse bough
#

oh nice

stoic socket
#
<link href="https://api.fontshare.com/css?f[]=satoshi@700&display=swap" rel="stylesheet">
<style>
.test {
  font-family: 'Satoshi', sans-serif;
}

</style>```
long ferry
#

Or were you generally talking about any fonts

stoic socket
#

i used a custom font

long ferry
#

How tf

stoic socket
#

i tested with getting a font from google fonts

long ferry
#

Guess it works then

stoic socket
#
<link href="https://api.fontshare.com/css?f[]=satoshi@700&display=swap" rel="stylesheet">
<style>
.test {
  font-family: 'Satoshi', sans-serif;
}

</style>
<body>
<span><h1 class="test">top.gg</h1>
</body>```
#

that works

long ferry
#

Never worked for me KEKW

stoic socket
#

added my server to top.g just for this

#

i used to test on luca2 but accidentally deleted it pain

coarse bough
#

oof

coarse bough
stoic socket
#

sure

coarse bough
#

am I allowed to send it here

stoic socket
#

am looking at profile now

#

Which bot?

coarse bough
#

IdleMiner

stoic socket
#

I can't tell if its a custom font hmm

coarse bough
#

huh

stoic socket
#

did you do <link href="https://api.fontshare.com/css?f[]=satoshi@700&display=swap" rel="stylesheet">

coarse bough
#

ah

#

refresh KEKW

stoic socket
#

yep that worked

coarse bough
#

pog

#

would it look better with a different colour

stoic socket
#

alr we should move to #development as its not really site issues now

coarse bough
#

oh right

stoic socket
#

@long ferry you should really change the channel description to This channel is for receiving site help.

#

as saying "receiving help" implies it is for anything, not just site KEKW

minor umbra
#

Donatebot is part of top.gg right?

#

Or is it a dead service - I'm having a nightmare of a time getting it to work

long ferry
#

Might take a bit longer to get a response regarding a question about it though

minor umbra
#

Well the page itself doesnt work on firefox or any new version of chrome so bloblul

#

I was gonna use it vs patreon because top.gg, but idk

#

seems neglected

long ferry
#

seems to work on my end

#

what exactly are you seeing

minor umbra
#

nothing

#

it literally wont load on firefox

stoic socket
#

the buttons don't show unless hovered on either

#

and the support bit leads to the zendesk site plump_panic

minor umbra
#

theres endless js errors if i try and load it

#

it's also not showing roles with an icon, they just dont show up lol (chrome)

long ferry
#

Yeah honestly think donatebot is abandoned, will ask within the team

minor umbra
#

Appreciate it, if it has been abandoned I'll just use patreon or idk, wait for discord's thing

stoic socket
#

its such a good idea and layout, its a shame pain

long ferry
#

@minor umbra can likely tell you it is somewhat unmaintained and abandoned, seeing how the support docs is still using dbots.zendesk KEKW

#

No information regarding if it will be entirely unsupported, though seeing how it is supported on top.gg, should also be maintained

ionic lintel
#

how do you pin an announcement on the bot's page?

#

last time it pinned itself on its own but then unpinned, and now the new one didn't get pinned at all

analog portal
#

Whenever i try to open my server page in top.gg and click on edit to edit few details its showing me a error

long ferry
#

What error are you seeing?

analog portal
analog portal
long ferry
#

Are you the owner of that server (aka having ownership)?

analog portal
#

no

#

Am a mod(with administrator access )

long ferry
#

Only the owner can edit stuff on the server, if you wish to be able to aswell, ask your owner to create a team and add you to it

#

-team

wild stoneBOT
#

How do I create a team?

  1. Log into top.gg
  2. Go to your profile
  3. Click the Plus button to create a new team
  4. Fill out all the details about your newly created Team (Icon, Team-Name, Description)
  5. Click "Submit" once you're done!
analog portal
#

Thanks for your help

nimble idol
#

Hello, i am having problems again, and apparently the reviews i am getting are not from my servers, is their a way to fix this?

long ferry
#

The review one seems to recently be an issue

#

and are you the owner of that server (ownership on discord)

ocean yoke
# long ferry and are you the owner of that server (ownership on discord)

I am the owner, I have screenshots of reviews that don’t make sense. Like it says its a football server and we arent. These reviews have nothing to do about our server and I really don’t want our ratings to drop from reviews that aren’t even on our server. One/two people talked about a moderation issue giving a 1 star review and saying they were banned for no reason. It says the reached out to the owner and the owner didn’t care… but not only do we have a ban appeal, I check all my dms and strive to make consequences fair for all.

long ferry
#

The review one seems to recently be an issue

ocean yoke
#

Yes, I understand that, but my thing is not wanting our rating to go down for a top.gg issue. Are they going to get removed that you know of?

long ferry
#

They're likely from a different bot/server, they'll be removed yes

ocean yoke
#

Alright, thank you

cerulean ember
#

Total guild count of my bot is freezed on 5.9k from the beginning of this month, whereas current guild count is 6344, on top.gg and dbl statistics site it's showing me 5.9k 😕
Bot id- 861628000227164190

slender falcon
#

DBL Stats gets data from the top.gg api

cerulean ember
#

Ah got it

winter junco
#

917243691867971655

#

@zinc oracle

zinc oracle
#

-b 917243691867971655 dm ads, new to server

wild stoneBOT
#

cross Something went wrong when trying to ban this member

zinc oracle
#

nice

echo token
#

how to update avatar bot discord in topgg

gray flax
#

nhưng hiện tại top.gg đang sửa 😄

echo token
#

ohhh thank bro

gray flax
#

=)))) tôi cũng vậy kiếm đc cậu vàng ở đây

#

mà cố tình nói tiếng Việt có bị mấy ông top.gg la không?

#

Sorry for a diferent language but nothing important 😄 I just help him to fix a problem

echo token
#

no

gray flax
echo token
#

huh?

bold eagle
sturdy swan
digital tundra
#

how do i add a second creator on the bot page?

gloomy shell
#

You can put the bot on a team and it will show the team name

sturdy swan
#

You can delete my bot from topgg please I will put it back because I can not update the data its not working!

sturdy swan
#

It doesn't work your thing to delete -_- there is still my bot

slender falcon
#

cc @lone anvil

lone anvil
sturdy swan
lone anvil
#

Looks like that's caching, the bot is gone

sturdy swan
#

I can modify it and vote O_o

dark wing
#

hi i submitted my bot and it says project not approved so how long will this approximately take and how will i recieve confirmation that it has been approved or declined?

sturdy swan
modest shuttle
#

What usage of this money ?

sturdy swan
west ember
#

(sorry for ping)

mortal wing
#

auctions

west ember
#

oh

mortal wing
west ember
#

ty

west ember
modest shuttle
#

Why error?

west ember
#

maybe you have few money(?)

#

15$ are too few

#

I think

modest shuttle
west ember
#

idk ask to one moderator

modest shuttle
prime depot
#

if i may ask
where i can report a server that do NSFW things with minors in it doing it too ?

mortal wing
prime depot
#

is there is a link or a server to seek support

cobalt sleet
wild stoneBOT
#

@modest shuttle

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here to learn more and here to participate.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers

If you wish to read more about auctions, check out our support articles about auctions.

magic anchor
sturdy swan
#

I put my Bot on top.gg, Will there be any confirmation message for me?

tame gust
#

Hi, I was trying to post a review but on clicking on post review the Page was getting reloaded but the review was not posted

tame gust
tame gust
tame gust
muted elm
#

Hello! Possibility speak French?

cobalt sleet
umbral rampart
#

Hello, I earned $15 for 100 votes from my bot, how can I advertise with this fee?

muted elm
cobalt sleet
hasty osprey
#

hi i need help

#

do u know

#

if u server have above 100votes

#

then

#

u get moeny

#

ryt

#

so

#

how

#

to

#

claim ur moenyy

#

do u knwo

long ferry
#

-credits

wild stoneBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here to learn more and here to participate.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers

If you wish to read more about auctions, check out our support articles about auctions.

sturdy swan
#

Anyone help me

muted elm
#

Sky'Bot

cobalt sleet
muted elm
cobalt sleet
#

Dis-moi quand c'est fait et je peux regarder si ça a bien fonctionné

cobalt sleet
#

Quel est le ID client ?

muted elm
#

875212836677242911

#

Tiens

cobalt sleet
#

Ok il est en attente d'approbation. Ça peut prendre 2 semaines ou plus.

muted elm
#

Il a été ajouté quand ?

#

J'ai oublié la date

obsidian locust
#

Can you consider fixing the music tag?

muted elm
#

Eh Paul ! Salut.

obsidian locust
#

Fun tag too

#

People pay for this tag 👀

obsidian locust
muted elm
cobalt sleet
cobalt sleet
#

Ah bah voilà

#

Donc il va falloir attendre qu'ils règlent le problème

muted elm
#

Yes.

atomic garnet
#

Hello, is there any updates about the refresh data button?

long ferry
#

There's no updates no

umbral rampart
#

I get 504 error when I want to advertise

ionic lintel
#

unsure if it's known (can't check because discord search broke) but trying to go to the next page of reviews causes it to put ?reviewPage=NaN in the url

prisma kelp
#

Getting error while adding team members

stoic socket
#

Images need to be under 80kb to be uploaded (known issue)

prisma kelp
stoic socket
#

What error

prisma kelp
#

Wait nvm I think it’s fixed

winter junco
#

?tag soundboard

#

oops wrong server

tough talon
#

I cant refresh bot data

#

it's just loading and loading

#

and loading

stoic socket
#

They’ll fix the button at some point

tough talon
#

oh ty for telling

compact latch
#

About the amazon gift card giveaways in #917850431726706709, is it region-locked? Like I can't redeem a 20 GBP in France or smthn?

stoic socket
#

Can you use an amazon voucher purchased in another country/currency?
Yes you can. Make sure the gift card you are buying is at the currency of the other country not in yours. The card purchased in your coutry's currency, is only good for amazon sites in your country.

compact latch
#

Ok, thanks

stoic socket
#

Basically, they will buy voucher based on your country

umbral rampart
vale lark
#

hello

#

can u guys approve my bot?

#

u can also test my bot

#

pls test my bot 😦

stoic socket
#

Wait in queue

vale lark
#

ohh

stoic socket
#

Asking for them to review your bot won't speed it up

vale lark
#

ohh

#

ok i get it

stoic socket
#

If you've submitted your bot, its in queue. The queue is a around 2 weeks or more wait at the moment.

vale lark
#

ohh ok thanks : )

bright citrus
#

Unknown country flag in analytics is broken

opal swallow
#

I can't edit server on the website and owner of this server keep getting error 500 when he tries to edit it can someone help?

modest cradle
#

How to open a ticket

old field
#

the top.gg vote posting is slow

#

it was fast

#

but now it takes loot of time

#

it loged on console

outer shuttle
#

It's been more than two weeks and I haven't received a response

old field
#

but 30 min to log it to the channels

zinc oracle
old field
#

me and my friend voted

#

hers took 30 min

#

mine inst posted in channel

zinc oracle
#

probably still just site updates, or just getting stuck in the webhook queue temporarily. not sure theres anything site devs can do about that, even youtube or discord have the same issues.

old field
#

this is the code

#

is there any flaws?

zinc oracle
old field
#

ok never mind

zinc oracle
#

probably not, again, likely just site updates, or got stuck in queue.

sturdy swan
#

I have a problem with the site

stoic socket
#

what issue?

sturdy swan
stoic socket
#

i replied

#

no need to ping 3 random peopel

sturdy swan
outer shuttle
old field
#

or login

stoic socket
sturdy swan
old field
#

huh

#

refresh it

#

go to home page

#

first

sturdy swan
#

Enter me at the expense of his name si

#

I can't log out

stoic socket
old field
#

https://top.gg

#

go here

stoic socket
old field
stoic socket
#

to logout

old field
#

its literaly of no use

stoic socket
#

it is

#

if you have 2 accounts

old field
#

until u have 2 acc

stoic socket
#

or wanna see page not logged in

old field
#

ok same time

#

oh

#

incognito mode exists

stoic socket
#

still

#

it exists

old field
#

ok goodnight

sturdy swan
#

Second problem

stoic socket
#

Go ahead

sturdy swan
#

Every time I try to get into my profile

#

This screen appears

stoic socket
old field
#

really

stoic socket
#

dude

old field
#

it is what lets you login

sturdy swan
#

I agree to it and it takes me back to the main screen

stoic socket
#

its a login loop issue

old field
#

oh

#

refresh internet

#

change browser

stoic socket
#

not related

old field
#

incognito mode

stoic socket
#

its a weird login issue

old field
#

might work

stoic socket
#

you need to clear cache

#

otherwise it will just loop

sturdy swan
#

Ok

#

change browser
Reboot the network
only ?

stoic socket
#

Nope

#

no need to restart wifi

#

Literally just clear cache on your browser

#

and try an actual browser, not an embedded one

zinc oracle
#

-cacheclear

wild stoneBOT
stoic socket
#

^

old field
#

-help

#

@wild stone help

cyan palm
#

Hey, just ask your question

old field
old field
stoic socket
#

Luca is a staff only bot, and commands can only be used by Staff

cyan palm
old field
#

you know a lo*t

old field
gloomy shell
cinder oriole
#

how to use widget
it's not showing anything

stoic socket
cinder oriole
gloomy shell
sturdy swan
#

@gloomy shell If I give you id My bot, can you know how much time is left for it to take the test?